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Vendor Landscape: Mid -Market ERP New players are taking ERP from just transactions, to business actions. Info-Tech Research Group 1 Introduction Enterprise Resource Planning (ERP) is no longer just about financials. Clients now expect smarter tools for data management and integration. This Research Is Designed For: This Research Will Help You: Mid-market enterprises seeking to select a solution for Understand what’s new in the ERP market. enterprise resource planning. Their ERP use cases may include: Evaluate ERP vendors and products for your • Geographically distributed organizations with enterprise needs. complex resourcing. • Organizations that need to quickly gain control of their resourcing. Determine which products are most appropriate for particular use cases and scenarios. • Organizations with volatile resources (i.e. perishable, difficult to move) that require specific analysis and planning of their production. Info-Tech Research Group 2 Executive Summary Info-Tech evaluated thirteen solutions from eight vendors in the Info-Tech Insight Enterprise Resource Planning market, including the following notable performers: 1. Focus on data management tools: Champions: ERP, as a whole, has stayed static in the mid-market. The features offered have • Sage ERP X3 is an easy to customize solution that has a history begun to change to allow for the of excellent regional support and sales. automation of data management. • Oracle JDE EnterpriseOne is a pioneer in this space. It still has many of the features that the mid-market needs. 2. Long-term value will be in the • Microsoft Dynamics NAV is designed for ease of use and analytics: deployment with those channel partners which assist with ERP is moving beyond traditional extensive customizations. recording of transactional data to include analytics and workflow automation. Innovation Award: • UNIT4 Business Software has superior data handling and 3. Ease of use is becoming important: analytics that allow casual users in multiple sites to accurately While recording and managing data is still handle and analyze data. the main use of ERP, usability and UI are becoming key differentiators. Info-Tech Research Group 3 Market Overview How it got here Where it’s going • ERP industries started in the sixties as a mainframe • ERP has become the latest enterprise application to deployed tool to automate repetitive manufacturing be available as a cloud SaaS. SaaS has eased the schedules. adoption of ERP and the extensibility of existing • SAP capitalized on innovations in client-server deployments, but has not led to vendor churn. computing to become the leader in the ERP market. • Rival offerings by JD Edwards and Oracle brought • ERP is moving from merely a record of transactions, refinement and extended ERP as an underlying platform to the main support of the data management of the available to all mid and large enterprises. organization. The incorporation of analytics and • The standardization of databases by Oracle and workflow management is becoming a necessary Microsoft allowed for greater integration of enterprise module. modules, such as CRM and industry specific • Oracle and Microsoft’s move to build comprehensive functionality. The key to success became the capabilities platforms for enterprise applications to enable data of the channel partners. management has led a variety of newer vendors to • Enterprises were presented with the challenge of build their solutions on SOA and analytics platforms. managing and effectively using the resulting excess of data. • Large vendors are easing user customization through • The advent of web-based software offerings (SaaS) SaaS and UI. This potentially diminishes the need for decreased the initial cost of deploying an ERP system, ISVs and VARs for large segments of the market. furthering SME market adoption. Integration and industry specialization remain a challenge. As the market evolves, capabilities that were once considered new and innovative become defaults, and new functionality becomes differentiating. The presence of CRM and HRIS modules as part of the core ERP are now Table Stakes and should no longer be used to differentiate solutions. Instead, focus on industry fit and the implementer to get the best match for your requirements. Info-Tech Research Group 4 ERP Vendor Landscape selection / knock-out criteria: Market share, mind share, and market consolidation • The ERP market is still dominated by large vendors, including SAP, Oracle, and Microsoft. The mid-market segment is starting to move towards lower CAPEX cloud SaaS vendors, such as UNIT4 Business Software, NetSuite, and Epicor. • For this Vendor Landscape, Info-Tech focused on those vendors that have a strong market presence and/or reputational presence among small to mid-sized enterprises across at least three industry segments. Included in the Vendor Landscape: • Sage: Provides two products for this space: 300 ERP (formerly ERP Accpac) for the small to mid segment, and ERP X3 for the mid to large segment. • SAP: The gold standard in ERP, particularly for large enterprises. It offers two solutions in this landscape for the mid- market: Business One, and Business ByDesign, its new SaaS offering. • Oracle: Provides the database architecture for many of these vendors. Info-Tech profiled two mid-market solutions: the elder statesman, JD Edwards EnterpriseOne, and the newest entrant, Fusion Applications. • Microsoft Dynamics: The Dynamics line contains solutions that cover the whole of the mid-market space. Info-Tech reviewed GP, NAV, and AX. • NetSuite: The most established SaaS offering. • Epicor: A cloud SaaS vendor that primarily serves the manufacturing and retail markets. • UNIT4 Business Software: Cloud SaaS vendor that is known for its post-implementation simplicity and flexibility. • Openbravo: An open source ERP solution, Openbravo provides a customizable ERP solution for the mid-market. Info-Tech Research Group 5 ERP Criteria & Weighting Factors Product Evaluation 20% Usability The solution provides basic Features and advanced feature/functionality. Features 60% 20% Architecture The solution’s dashboard and reporting tools Usability are intuitive and easy to use. The delivery method of the solution aligns with Architecture Product what is expected within the space. 50% Vendor Evaluation Vendor is profitable, knowledgeable, and will Viability 50% be around for the long-term. Vendor Vendor is committed to the space and has a Strategy future product and portfolio roadmap. Strategy Viability 20% Vendor offers global coverage and is able to 30% Reach sell and provide post-sales support. 20% Reach Vendor channel strategy is appropriate and the Channel channels themselves are strong. 30% Channel Info-Tech Research Group 6 The Info-Tech ERP Vendor Landscape Champions receive high scores for most UNIT4 Microsoft evaluation criteria and offer excellent value. Business Dynamics AX They have a strong market presence and Software Sage ERP X3 are usually the trend setters of the industry. Innovators have demonstrated innovative Oracle JDE EnterpriseOne product strengths that act as their Epicor Microsoft competitive advantage in appealing to niche Dynamics segments of the market. NAV Market Pillars are established players with SAP Business Oracle Fusion very strong vendor credentials, but with ByDesign SAP Business Applications more average product scores. One Emerging players are newer vendors who NetSuite ERP are starting to gain a foothold in the Sage 300 ERP marketplace. They balance product and vendor attributes, though score lower Microsoft Dynamics GP relative to market Champions. Openbravo For an explanation of how the Info-Tech Vendor Landscape is created, please see the slide entitled Vendor Evaluation Methodology in the appendices. Info-Tech Research Group 7 Every vendor has its strengths & weaknesses; Pick the one that works best for you Product Vendor Afford- Architect Features Usability Viability Strategy Reach Channel Overall ability -ure Overall Epicor Microsoft * Dynamics AX Microsoft * Dynamics GP Microsoft * Dynamics NAV NetSuite ERP * Openbravo Oracle Fusion Applications * Oracle JDE * EnterpriseOne Sage 300 ERP * Sage ERP X3 * SAP Business * ByDesign SAP Business One * UNIT4 Business Software Legend = Exemplary = Good = Adequate = Inadequate = Poor * = Vendor declined to provide pricing For an explanation of how the Info-Tech Harvey Balls are calculated, please see the slide entitled Vendor Evaluation Methodology in the appendices. Info-Tech Research Group 8 Table Stakes represent the minimum standard; without these, a product doesn’t even get reviewed The Table Stakes What Does This Mean? Feature Description The products assessed in this Vendor Landscape TM meet, at the very least, the Financial management (general ledger, Reconcile-to-Report requirements outlined as Table Stakes. PO reconciliation, tax rationalization) Many of the vendors go above and beyond the Order-to-Cash Basic CRM and Order management. outlined Table Stakes, some even do so in multiple categories. This section aims to highlight the products’ capabilities in excess of the criteria Basic asset management and accounts Procure -to -Pay listed here. payable. Basic human resource information and Hire-to-Retire (HR) management. A technical architecture that supports Technical add-ons and integration with common Architecture reporting tools. If Table Stakes are all you need from your ERP solution, the only true differentiator for the organization is price. Otherwise, extend your search
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