THE Exclusive Year-End Edition: Everything you need to know for a hassle-free year-end YEAR-END 2019 Page 2-8

VOL. 005

Latest News: Best Payroll Solution in Canada as named by HR Readers’ Choice Awards Page 13

Payroll Facts Canadian Business Owners Need to Know Page 15

Pay it Forward: Record Breaking Donation & Dog Adoptions with United Way Page 11

Taking Care of Your Team: Best Practices: How to Manage Employee Personal Information Page 16

payworks.ca Doing business to business, person to person. LET PAYWORKS DO THE HEAVY LIFTING PROCESS EMPLOYEE TAX FORMS IN 9 EASY STEPS

Don’t let year-end weigh you down. Payworks is here to do the heavy lifting. The key to a hassle-free year-end is to follow our handy checklist. It identifies all of the tasks that need to be done to ensure your business completes the process accurately and on time. YEAR-END PROCESSING PRO TIP: Be mindful of the holiday schedule. Payroll payments cannot be dated on a statutory or banking holiday. Your payroll processing dates are adjusted to accommodate these holidays. You can find these dates on the next page - make sure to mark them down in your own calendar. You’ll also findall statutory holiday dates for 2020.

PAYWORKS YEAR-END CHECKLIST

Description Timeline Review year-end documentation Available now

Review preliminary year-end Every pay run reports: + Check SIN and mailing addresses for all employees + Check for CPP/EI shortages (note CPP statutory deduction can occur as the result of an employee turning 18 or 70 during the calendar year) + Compare total remittances on the report with your PD7A (statement of account) CRA Report

Review the year-end box As soon as possible assignments by pay element

Enter all taxable benefits that Complete on or before last run affect statutory deduction of 2019 calculations Enter all manual/reversal Complete on or before last run payments not yet recorded of 2019 and before authorizing tax forms Ensure all terminated employees are included on the year-end reports

Enter year-to-date adjustments before authorizing year-end tax forms

Review and authorize final Complete on or before year-end reports and forms February 20, 2020

Questions about year-end processing? No problem. Email us at [email protected] or contact your dedicated Client Service Representative at 1.866.788.3500.

2 The Works | Year-End 2019 MARK YOUR CALENDAR: 2019 & 2020 IMPORTANT DATES

PAYROLL PROCESSING & DELIVERY DATES

Payment Date Processing Date Delivery Date Tuesday, December 24, 2019 Thursday, December 19, 2019 Friday, December 20, 2019

Friday, December 27, 2019 Friday, December 20, 2019 Monday, December 23, 2019

Monday, December 30, 2019 Monday, December 23, 2019 Friday, December 27, 2019

Tuesday, December 31, 2019 Tuesday, December 24, 2019 Friday, December 27, 2019

Thursday, January 2, 2020 Friday, December 27, 2019 Monday, December 30, 2019

Friday, January 3, 2020 Monday, December 30, 2019 Tuesday, December 31, 2019

Monday, January 6, 2020 Tuesday, December 31, 2019 Thursday, January 2, 2020

Dates may change after publishing. The most up-to-date list of holidays can be found by visiting payworks.ca/statholidays. Thursday, January 2, 2019 is a holiday in Québec. Please adjust your payment date as required if your banking institution is affected by this holiday.

2020 STATUTORY HOLIDAY SCHEDULE

Holiday Date Banking Holiday New Year’s Day Wednesday, January 1, 2020 Wednesday, January 1, 2020 Traditional Holiday (QC) Thursday, January 2, 2020 Thursday, January 2, 2020 Third Monday in February* Monday, February 17, 2020 Monday, February 17, 2020 Heritage Day (YT) Friday, February 21, 2020 Friday, February 21, 2020 St. Patrick’s Day (NL) Tuesday, March 17, 2020 Monday, March 16, 2020 (observed) Good Friday Friday, April 10, 2020 Friday, April 10, 2020 Easter Monday (QC) Monday, April 13, 2020 Monday, April 13, 2020 Victoria Day (Patriots’ Day in QC) Monday, May 18, 2020 Monday, May 18, 2020 National Indigenous Peoples Day (NT, NU) Sunday, June 21, 2020 - Discovery Day (NL) Monday, June 22, 2020 Monday, June 22, 2020 St. Jean Baptiste (QC) Wednesday, June 24, 2020 Wednesday, June 24, 2020 Canada Day Wednesday, July 1, 2020 Wednesday, July 1, 2020 Orangeman’s Day (NL) Monday, July 13, 2020 Monday, July 13, 2020 First Monday in August** Monday, August 3, 2020 Monday, August 3, 2020 Discovery Day (YT) Monday, August 17, 2020 Monday, August 17, 2020 Labour Day Monday, September 7, 2020 Monday, September 7, 2020 Thanksgiving Day Monday, October 12, 2020 Monday, October 12, 2020 Remembrance Day*** Wednesday, November 11, 2020 Wednesday, November 11, 2020 Christmas Day Friday, December 25, 2020 Friday, December 25, 2020 Boxing Day Saturday, December 26, 2020 Monday, December 28, 2020 New Year’s Day Friday, January 1, 2021 Friday, January 1, 2021

*Holiday in BC, AB, SK, MB, ON, PE, NS, and NB. **Holiday in BC, SK, NT, NU, and NB. This is an optional day at the employer’s discretion in AB, MB, PEI, and NS. ***Offices closed in BC, AB, MB, YT, NT, NU, NB, PE, and NL. This is an optional day at the employer’s discretion in SK and NS.

The Works | Year-End 2019 3 THE PAYWORKS YEAR-END EXPERIENCE

There are a lot of moving parts when it comes to finalizing your company’s year-end, and even the slightest hiccup can cause Canadian payroll practitioners an abundance of stress. The payroll solution you use should provide peace of mind. It should enable payroll compliance and reduce the risk of error throughout the year so come year-end, the job is smooth and hassle-free. If the thought of T4s is weighing you down, let Payworks help you do all the heavy lifting. A HELPING HAND Each Payworks client is assigned their own dedicated Client Service Representative (CSR). During a hectic time of the year, always knowing who will be on the other end of the line when you need FINALIZE WHEN YOU’RE COMFORTABLE, CONFIDENT AND support is unparalleled. For day-to-day customer support, skip the READY introductions and back stories to instead deal directly with someone you know and trust. This relationship can make all of the difference Payworks has one processing deadline for all clients (February 20, during year-end. 2020). While we encourage all of our customers to follow the industry best practice of starting year-end and finalizing early, there’s no CHALLENGING TIME OF YEAR, EASY-TO-USE APPLICATION penalization fee for missing arbitrary deadlines. All Payworks’ clients Those who use Payworks for their year-end processing say they value have the February 20, 2020 deadline because Canadian employers/ our year-end check list. The same step-by-step guide you see on payers are required to distribute employee tax forms on or before the Page 2 is an interactive forum within the Payworks application. It’s not last day of February (February 29, 2020). only helpful; it also provides our clients with the peace of mind they’re GET YEAR-END REPORTS AND PREVIEWS ALL YEAR LONG not overlooking any important steps during a busy time of year. One of the ways we help our clients prevent costly errors and REST ASSURED WHEN IT COMES TO REMITTANCES stress during year-end is by making reports and previews available No need to worry about submitting tax form information or remittances throughout the entire year. Practitioners don’t have to wait until the last to the CRA/Revenu Québec; Payworks does that for you. Once you’ve pay run of the year to see what their employees’ T4s will look like. By finalized year-end, the rest is taken care of and you won’t be subject to doing so in advance, there is more time to discover and recover from penalties as a result. potential errors. Using Payworks’ solutions is the difference between having six months to fix your year-end reports or six days.

OUR TOP 5 TIPS TO GET AHEAD UPFRONT PREP TO BEAT YEAR-END STRESS

Remember last December? The moment you START COLLECTING SHORTAGES UPDATE EI AND WCB RATES found yourself wishing you had an earlier BEFORE ISSUING THE FINAL RUN OF BETWEEN THE FINAL RUN OF 2019 jump on year-end and vowed to definitely, THE YEAR AND THE FIRST RUN OF 2020 absolutely, no-seriously, get ahead of it next Spotting and collecting any EI and CPP Federal EI and provincial WCB rates for year? Well, “next year” is officially here. To shortages before 2019’s last payroll run will 2020 were published within the past few help you beat year-end stress, here are our ensure you’re compliant across the board months, and require a very simple (but easily upfront prep tips: before submitting the year’s documentation forgettable) adjustment within your system. MAKE SURE EMPLOYEE INFO IS and it will save both you and your employees Set your alarm on this one for early January. COMPLETELY UP-TO-DATE from after-the-fact headaches. BLOCK OFF TIME TO UNSCRAMBLE Overheard a rumour that one of your DON’T FORGET ABOUT YTD YOUR EMPLOYEE’S T4S ADJUSTMENTS employees bought a new house? Maybe All of us are more likely to miss a detail or someone recently celebrated a wedding and Keep a sharp eye on pension amounts two in an extreme time crunch. So put on is changing their name. Now is a great time to ensure they’re current and accurate, your proofreading glasses and double-check to ask all employees to take a minute to verify particularly with new or terminated that all earnings, deductions, and benefits their personnel info, fill in missing SIN details, employees. are assigned to the correct boxes on each and advise on any recent changes that might employee’s T4. affect year-end filing.

4 The Works | Year-End 2019 STEP-BY-STEP INTERACTIVE TOOLKIT We’ll walk you through year-end processing with a handy year-end checklist, guide and videos.

UNLIMITED SUPPORT SAVE THE PLANET Your dedicated, CPA-trained service Go paperless representative is a year-end expert to reduce your and is just a call or click away. carbon footprint.

The year-end solutions are my favourite! Payworks has WARNINGS made this process easy to administer with its step-by-step WIDGET instructions. I’ve worked with numerous software systems over my 25 years in payroll, and I have no hesitation in Keeps you on track suggesting Payworks to other organizations. so you can meet the authorizing deadline on – Enviros Wilderness School Association, Calgary, AB time and with accuracy.

MAKE SECURITY A PRIORITY Processing payroll is quicker, and there Avoid stacks of paper and better is a huge time savings when doing protect your employees’ personal year-end. The Payworks system is easy information by opting for a hassle- to use, and if we do have questions our free, digital year-end experience. dedicated Client Service Representative is only a phone call or email away.

– Le Groupe Beaucage Carrossier, Sherbrooke, QC.

YOUR ACCOUNTANT TAX FORM SELF SERVICE WILL LOVE YOU Employees can conveniently download Easily access consistent their tax forms from our secure platform, reports for your accountant or YYEEAARRS OF 24/7 using a desktop or mobile device. bookkeeper. Simply send them AARRCCHIVVING the Year-End Summary and INNCCLUUDDED leave your shoebox at home.

WE FILE HOORAY! YYou met your authorizing deadline! Put your feet uupp and pat yourself on the back for a We submit directly to the CRA and job well done. Revenu Québec so you don’t have to. 5 MORE THAN PAYROLL PAYWORKS PRODUCT SPOTLIGHT

HAVE YOU SET YOUR DELIVERY ADDRESS YET?

To have a smooth year-end, take advantage of the new Delivery Addresses screen. A new feature released in July, our clients can enter single or multiple delivery addresses to indicate where they want their payroll or tax form packages sent to. Delivery addresses can be updated or added to instantly, at any time and from anywhere with ease. From the delivery address screen, clients can choose a default address, store multiple addresses, and allocate specific addresses to different pay groups. For customers running multiple pay groups, the payroll admin can choose which address they want to ship their payroll packages to before finalizing the payroll. Clients who receive their year-end package in the mail are required to select a delivery address; that said, going paperless is another way to streamline your year-end. More on that below!

GO GREEN HERE’S WHY NO PAPER = A STRESS-FREE YEAR-END

Reducing the paper burden is one of the key ways Payworks helps a printed copy, many clients find it more economical to print on-site clients through year-end. Through the Go Green Printing Initiative, or employees can print their own through Payworks Employee Self clients receive a 10% discount per payroll run if no output is printed Service (ESS). ESS provides employees that capability at any time at Payworks. That means clients receive payroll reports, employee throughout the year. By eliminating the transportation of year-end pay statements, and all tax forms in an electronic format which is packages, we offer our clients an eco-friendly option that is efficient, identical to the paper copy typically received. If employees require convenient, cost-effective, and secure. Not convinced? Here are our top reasons why going paperless equals a stress-free year-end:

MORE EFFICIENT GOOD FOR THE ENVIRONMENT Don’t wait for employee T4s to be printed, shipped, and distributed. Did you know that a single person uses an average of 96 pieces of Don’t worry about safely storing a hard copy of an archive. Going paper every year just by getting paid? Switching to a paperless payroll paperless means employees receive their tax forms at the click of a and year-end system means reducing the effects your business button, and you can store the archive safely on your computer. has on the environment - think of the kilograms of carbon dioxide emissions or how many trees your company can save. We can help MORE SECURE you reduce the number of paper forms, envelopes, printing ink/toner, Access your organization’s seven-year archive via an encrypted shipping and handling, air transportation, ground delivery, and overall password, making your files even more secure. We have a state- energy consumption. of-the-art network, server, application and data system to ensure 24/7 ACCESS the information of your business and employees remains safe. Significantly reduce the risk of tax form info being stolen, lost, or By receiving electronic T4s your employees will have access to their delivered incorrectly by eliminating the need to receive and store tax forms and pay statements 24/7, 365 days of the year that they physical copies. Plus, electronic copies of all tax forms and year-end can access securely from any web-enabled device. Say goodbye to reports are available through the Payworks application should you ever one-off requests throughout the year. need to access them throughout the year.

6 The Works | Year-End 2019 MORE THAN PAYROLL PAYWORKS PRODUCT SPOTLIGHT

SAY GOODBYE TO YOUR FILING CABINET WITH THE EFFICIENT & COST-EFFECTIVE DIGITAL DOWNLOAD

Archiving and storing payroll and year-end reports can be a real pain - we get it. But believe it or not, you can skip the single-file downloads every pay run and waiting for the year’s costly DVD data archive to arrive in the mail. With Payworks’ robust year-end processing toolkit, you can securely download all of your data for free and receive it that same day. Our year-end solution enables you to receive a free digital download of your year-end package and reports in one quick and easy step. Within minutes you’ll receive your payroll reports for each pay period in the calendar year and the year-end reports that support your T4s. This T4 season, let Payworks do the heavy lifting!

YEAR-END IS HERE AGAIN WHAT YOU NEED TO KNOW, WHAT’S NEW & ALL THE HELP YOU NEED

Year-end is upon us yet again. Payworks The Year-End Checklist also enables you screen tours for the year-end steps that are strives to make your year-end experience to take digital notes during each step. That the most intricate to complete. – which can quickly become complex and way, you can document info you need to Each screen tour guides you through the stressful – as seamless and straightforward stay organized or highlight any key points step’s requirements – literally, step-by-step. as possible. We’ve created a complete year- important to your organization. The notes also These screen tours are a fantastic resource end toolkit to help make that happen, so you stay intact from year to year so you can recall for those who learn by doing as they guide can meet the authorizing deadline of February information correctly and with ease. you to the exact places you need to action. 20, 2020. These tools include our Year-End HELP VIDEOS Talk about making year-end more efficient! Checklist, help videos, Year-End Guide, and new screen tours. Have the peace of mind Are you more of a visual learner? You can To take a screen tour, navigate to the Year- knowing that every step of the way, Payworks ease your stress at year-end by accessing our End Checklist on the year-end processing has your back. nine help videos which walk you through each screen. The screen tours are located on the of the nine steps on our Year-End Checklist. right-hand side of the checklist. Click the blue YEAR-END CHECKLIST To watch the videos, navigate to the Year-End “Show me how” button next to the step you’d The Year-End Checklist is the first thing Checklist on the year-end processing screen. like to learn more about. you see when you land on the year-end There you’ll see the available screen tours on Stay tuned as we add more screen tours in processing screen. This tool will help you the right-hand side of the checklist under the the future. stay organized as you work through each Help column. Click the play icon within the WE’RE ONLY A PHONE CALL AWAY of the nine steps required to complete your step you desire. From there, a video will pop year-end experience. Each step includes a up that guides you through each step. Are you stuck on one of the year-end steps? recommended timeline and a hyper-linked Payworks’ Client Service Representatives NEW THIS YEAR: SCREEN TOURS task description which takes you directly to are a quick phone call or email away. Don’t the appropriate screen you need to complete This year, we have another way to help hesitate to reach out if you have a question. each step. Step nine doesn’t have a link – streamline our clients’ year-end experience: You can always email your representative because it’s a simple reminder of what needs screen tours. We listened to our clients’ directly, give us a call at 1-866-788-3500, or to be done by the authorizing deadline. helpful feedback and have created specific email [email protected] with your inquiry.

The Works | Year-End 2019 7 MORE THAN PAYROLL PAYWORKS PRODUCT SPOTLIGHT

YOUR WORKFORCE NEW: DOCUMENT UPLOADS Did you know that you can now upload employee documents into the Payworks’ Human Resources module? It’s super easy. Admins can securely upload documents such as performance reviews, disciplinary actions, benefit information, training and development files and more to a specific employee’s profile. Admins can also use this function as an electronic “file folder” for their own records, which not only reduces paper waste but also helps fellow admins stay up-to-date in one unified database. Admins can further leverage this feature in conjunction with Payworks Employee Self Service (ESS). Having the capability to mass upload company documents is a quick and easy way to share information with the entire staff, and admins can select what documents are made available to employees. Employees can easily view important company information through the Communications tab any time they log in. This is especially helpful with new hires because admins can provide access to documents prior to onboarding meaning new staff will be prepared and ready to make the most of their first day. Admins can also use this method to distribute read and acknowledge documents to their staff and quickly view and export a list of employees who require follow-up in order to complete the task.

JUST A FRIENDLY REMINDER NEW: EMAIL NOTIFICATIONS

Your day-to-day tasks list is long enough already. That’s why we’ve enabled notifications within Payworks’ Human Resources module. Notifications enable admins to receive email messages based on changes made to the information stored within the application. This ensures that admins can be proactive with any employee changes and updates, thanks to a predefined list with 45 notification settings to choose from - everything from 90-day probation period expiration to employee primary earning changes and much more. Within each notification, multiple email recipients can be selected, meaning all of the individuals who need to know critical information, from people leaders to payroll admins, will be kept informed at the click of a button. For certain date-specific events, like expiring probation periods, admins can choose the number of days in advance the notification will be sent out. Admins can also disable notifications that are no longer needed, but the original recipient list will conveniently remain intact for future use. Notifications can be enabled or disabled through Payworks’ Human Resources module, under Company Setup and Communications Notifications.

8 The Works | Year-End 2019 MORE THAN PAYROLL PAYWORKS PRODUCT SPOTLIGHT

TIPS & TRICKS USING THE BOOKMARKS FEATURE There’s a quick and easy way to pin the pages you use the most within the Payworks application. It’s called Bookmarks and it can streamline your process and provide easy access from the moment you log in. It’s fast and simple to add this functionality to your day-to-day processes. Here’s how: + When you’re on a screen you would like to Bookmark, look to the top of the page. + Select the flag icon at the end of the Navigation path. This action adds the page to your Bookmarks. You’ll see it appear on the left side of the screen. + If you want to remove the page from your Bookmarks, click on the flag icon again to de-select it. Notice that the page will disappear from the list on the left-hand side. The list on the main menu will display up to nine screens. If you have more than nine screens saved or you want a specific page to appear in this section, you can manage your Bookmarks by clicking on the “Bookmarks” title. MANAGE BOOKMARKS: + Select the MANAGE tab. + Drag the bookmarked pages up and down to change the order in which they display. + To remove a pinned screen, drag it to the right-hand side of the screen, to the REMOVE section. + Always remember to click SAVE.

TIPS & TRICKS FIND SCREENS QUICKLY WITH SEARCH

There’s a super quick but often-overlooked way to find the exact screen you’re looking for. The “Search” function at the top of the page is easy and fast to use, helping you navigate through our application faster. Here’s how: + The Search field is on every screen within the Payworks application; located at the top of the menu on the left-hand side, directly below the Payworks’ logo. + Type in what you’re searching for... “grid”, “vacation”, “generate”, etc. + All of the screens associated with that keyword will appear; simply select the one you need from the results. + If the screen you’re looking for doesn’t appear, try another keyword.

The Works | Year-End 2019 9 MORE THAN PAYROLL PAYWORKS PRODUCT SPOTLIGHT

APPLICANT TRACKING JOB POSTING EMAILS, EASY-FILE EMAILS & IMPROVED NAVIGATION

The next time our clients log in to Applicant Tracking, they’ll immediately notice some design changes that will streamline their recruitment process and create efficiencies. WHAT’S DIFFERENT?

+ The navigation menu has moved to the left-hand side of the screen and is now collapsible. This way, users can create more screen space in which to view the tasks they’re completing.

+ The design of the Jobs section has also been streamlined. A cleaner design means easier navigation, with clear, intuitive paths for users to share and view stats and analytics of job postings.

+ We’ve created a shortcut to Applicant Tracking’s Company Profile page in the main drop-down navigation menu. Users can now update their information with a single click directly after the login screen. NO EXPIRY ON JOB POSTINGS One of the perks of using Payworks’ Applicant Tracking is the number of top-rated career websites that jobs can be posted on, including Monster, LinkedIn, CareerBuilder, Indeed and more. Jobs posted on Indeed previously required an expiration date, but they’ve recently updated their policy such that no expiration date is required. Jobs posted through Payworks’ Applicant Tracking will now remain on Indeed’s website until the job is closed by the administrator through our system. Say goodbye to re-posting open career opportunities and get valuable time back in your day. EASY-FILE EMAILS A convenient feature of Payworks’ Applicant Tracking is administrators’ ability to send an email to notify applicants they were not selected for a position. We’ve further improved that functionality by including the position title within the subject line of that email. Since job seekers often apply for multiple jobs at one time, this feature will clarify for the job seeker exactly what career opportunity the email references. FIRST TIME HEARING OF APPLICANT TRACKING? Payworks’ Applicant Tracking is a module that helps our clients find the right candidates to build their team. This complete hiring solution streamlines the recruitment process from posting to popular job boards to attracting top talent and finding the right person for the role. By consolidating all tasks into a single module, users simplify their recruitment process, making hiring new talent easier than ever. For more info on Applicant Tracking, email [email protected].

For more information on these updates or any Payworks products, please call us at 1-866-788-3500.

Email more your thing? Here’s how you can reach us: General inquiries: [email protected] Sales inquiries: [email protected] Employment inquiries: [email protected] Group benefits inquiries:[email protected]

We’d love to hear from you!

10 The Works | Year-End 2019 RECORD BREAKING DONATIONS & DOG ADOPTIONS WITH UNITED WAY There are so many successes to celebrate after wrapping up 2019’s United Way Workplace Campaign. For the first year, Payworks staff from across the country made an investment that broke the $300,000 mark. Plus, in our third year as the presenting sponsor at the GenNext Summit in Winnipeg, we hosted our first-ever Pay it Forward booth - which resulted in the adoption of not one, but two dogs from Winnipeg Animal Services. Thanks to all of our staff from across the country, we surpassed our September United Way Workplace Campaign investment goal by 112%. Those dollars will make a direct impact in the communities where we live, work and raise our families. The grand total includes funds raised through our Workplace Campaign, the United Way Winnipeg Plane Pull and the company corporate match of up to $5,000 per employee. We’re also still in awe from our first-ever Pay it Forward booth at the 2019 GenNext Summit in Winnipeg on Oct. 31. The Payworks crew was taking Pay it Forward requests from the conference attendees and we’re proud to say we fulfilledALL of the requests - including one from Table 22, who were seeking puppy cuddles. Our staff was able to quickly arrange for Winnipeg Animal Services to a sweet adoption candidate named Cesear to GenNext to meet a roomful of adoring fans. We’re happy to report that Cesear and another dog named Frankie were adopted from Winnipeg Animal Services by two of the conference attendees as a result of this impromptu visit. Our staff from the Payworks Pay it Forward booth with Winnipeg Animal Watch the events at GenNext unfold: blog.payworks.ca/gennext. Services and Cesear, one of the dogs adopted after the GenNext Summit

TAKING TEAM BUILDING TO THE NEXT LEVEL BY PAYING IT FORWARD For many companies, team building is an important component of corporate culture. There are a variety of ways to engage your team in activities that increase motivation and promote cooperation, and those exercises don’t necessarily always have to be trust falls. You can choose outings that help develop and reinforce communication, planning, and problem-solving skills, while also doing what we at Payworks love most - paying it forward. A group of Payworks staff took us up on that twice in recent months, paying it forward and taking team building to the next level. Their first stop was the Ronald McDonald House (RMHC) Manitoba’s Home for Dinner program on July 31. Not only was this a great way for our company to further support our National Partner Ronald McDonald House Charities® Canada, but it was also a fun afternoon where our staff prepared a home-cooked meal for those staying at RMHC in Winnipeg. Their second Pay it Forward day was on October 2, when the same group braved a chilly day and warmed their hearts by volunteering at NorWest Community Food Centre. They completed the fall cleanup so that the space will be ready in the spring for members to plant veggies for NorWest’s free healthy meal program and low cost food market. Payworks’ Marketing department takes team building to the next level by paying it forward at Ronald McDonald House Manitoba and NorWest Watch our video from NorWest by visiting blog.payworks.ca/norwest. Community Food Centre

The Works | Year-End 2019 11 LITERALLY, BUILDING STRONGER COMMUNITIES In June, Payworks staff traded in their desks, computers, and coffee mugs for hammers, nails, and hard hats. On two separate occasions, 10 staff members used their Pay it Forward (PIF) Day to volunteer with Habitat for Humanity (HFH) Manitoba. Credit Risk Analysts Barb Deurbrouck, Gladys Taguiam, and Caitlyn Wasyluk, Director of Treasury and Governance Belinda Carfrae, Business Analyst Dee dela Cruz, Implementation Specialists Natasha Cameron and Lori Watson, and members of Payworks’ Product Management team Marlene Drake, Myles Halliday, and Steve Bestvater all lent a helping hand at the HFH’s Women’s Build Program. HFH is a national not-for-profit organization that provides low- income families with affordable homes. The HFH’s Women Build Program is specifically designed to foster strength, learning, and leadership in women. As our Payworks volunteers retired their tool belts and returned to their typical duties here at the office, they all returned with the understanding that our team can make a meaningful difference in our communities and have a lot of fun in the process. All in all, the Payworks staff sure NAILED their PIF Day! To read more, visit blog.payworks.ca/habitat-for-humanity. VP Product Management Myles Halliday, Product Manager Marlene Drake and Product Analyst Lori Watson volunteering at Habitat for Humanity

LEADING A SCOUTS TROOP TO THE PACIFIC JAMBOREE Outside of the office Calgary Implementation Specialist Eric Sparrow regularly dedicates his time to Scouts Canada, specifically the 75th Midnapore Scouts. Most recently he used his Pay it Forward (PIF) time to help raise $3,600 for his chapter to participate in a once-in-a- lifetime camping experience called the Pacific Jamboree. The British Columbia Scouts host a Pacific Jamboree every four years, and this past year the event was held on Vancouver Island from July 6-13. The Pacific Jamboree is a seven-night camp experience where participants partake in one-on-one leadership training skills. In order for seven scouts and two leaders from the 75th Midnapore Scouts to attend, Eric spearheaded fundraising initiatives that resulted in raising $3,600. Eric spends about eight hours per week volunteering for the 75th Midnapore Scouts, which includes prepping for and attending weekly meetings, updating files, scheduling camps, collecting and attending training and camps. But, he says it’s worth every minute. “Scouts Canada is a great organization and it gives kids the opportunity to challenge themselves and experience things they can’t do on their own,” said Eric.

To read more, visit blog.payworks.ca/pacific-jamboree. Calgary Implementation Specialist, Eric Sparrow spends about eight hours per week volunteering with Scouts Canada’s, 75th Midnapore Scouts

12 The Works | Year-End 2019 PROUD TO BE A CANADIAN HR REPORTER READERS’ CHOICE AWARD WINNER

Payworks is proud to have been recognized as one of the Best Payroll Solutions in Canada by the Canadian HR Reporter’s Readers’ Choice Awards for 2019. The 2019 Readers’ Choice Awards winners were announced in the July issue of Canadian HR Reporter. This announcement highlights the top three companies in each category. The winners were selected The Canadian HR Reporter survey is distributed via the Canadian based on the results of the Canadian HR Reporter survey, which saw HR Newswire and was made available on hrreporter.com. Survey nearly 55,000 votes cast by professionals across the country. participants selected their preferred suppliers and organizations “It’s very exciting for Payworks to be recognized by the readers of serving Canada’s human resources community in a variety of areas. Canadian HR Reporter in the category of Payroll Solutions,” says This is the third time Payworks has been recognized by Canadian HR Myles Halliday, Payworks Vice President of Product Management. Reporter’s Readers’ Choice Awards in the Payroll Solutions category, “We are proud of the work that has been done within our Workforce with previous recognition taking place in 2016 and 2018. We’re Management application over the past year to keep our platform honoured to have achieved this designation again in 2019. current and provide great value and an excellent user experience for To read more, visit: blog.payworks.ca/canadian-hr-reporter-readers- our clients.” choice-award-winner.

EVERYTHING YOU NEED TO KNOW: EI & CPP INFO

Under “Deductions” on employee pay statements, you’ll notice there EI - NON-QUÉBEC EMPLOYEES 2018 2019 are remittances deducted for either EI and CPP or QPP and QPIP. Annual Maximum Insurable Earnings $51,700 $53,100 Employment Insurance (EI) is a program that supplies temporary income to unemployed individuals. Those who qualify are able to Employee Contribution Rate 1.66% 1.62% receive it because they’ve paid premiums (the amount deducted). Employer Contribution Rate 2.324% 2.268% Québec employees are subject to an additional deduction, QPIP or Annual Maximum Employee Contribution $858.22 $860.22 Québec Parental Insurance Plan. QPIP replaces maternity, parental Annual Maximum Employer Contribution $1,201.51 $1,204.31 and adoption benefits provided by EI outside of Québec. EI - QUÉBEC EMPLOYEE 2018 2019 CPP, or Canadian Pension Plan, provides remuneration to those Annual Maximum Insurable Earnings $51,700 $53,100 who’ve paid into the program or their families, in the event of Employee Contribution Rate 1.30% 1.25% retirement, disability, or death. All Canadian workers outside of Québec contribute to CPP. Those working in Québec contribute to the Quebec Employer Contribution Rate 1.82% 1.75% Pension Plan (QPP). Both CPP and QPP are partial replacements of Annual Maximum Employee Contribution $672.10 $663.75 earnings provided to those who’ve contributed throughout their career. Annual Maximum Employer Contribution $940.94 $929.25 There’s lots to know when it comes to EI versus CPP versus QPP versus QPIP, including maximum earnings, basic exemptions, and QPIP - QUÉBEC EMPLOYEE 2018 2019 contribution rates. Annual Maximum Insurable QPIP Earnings $74,000 $76,500 Here’s everything you need to know for 2018 and 2019: Employee Contribution Rate 0.548% 0.526%

CANADA/QUÉBEC PENSION 2018 2019 Employer Contribution Rate 0.767% 0.736% Annual Maximum Pensionable Earnings $55,900 $57,400 Annual Maximum Employee Contribution $405.52 $402.39 Annual Basic Exemption $3,500 $3,500 Annual Maximum Employer Contribution $567.58 $563.04

Annual Maximum Contributory Earnings $52,400 $53,900 Other resources to consult regarding both EI and CPP can be found CPP Contribution Rate 4.95% 5.10% on the Government of Canada website. For more information on QPP QPP Contribution Rate 5.40% 5.55% visit Retraite Québec’s website; for more information on QPIP, visit the Annual Maximum CPP Employee Contribution $2,593.80 $2,748.90 Province of Québec’s website. More information can also be found on Payworks’ Resources page at payworks.ca. Annual Maximum CPP Employer Contribution $2,593.80 $2,748.90 Annual Maximum QPP Employee Contribution $2,829.60 $2,991.45 Annual Maximum QPP Employer Contribution $2,829.60 $2,991.45

The Works | Year-End 2019 13 TOP 10: REASONS BUSINESSES SHOULD OUTSOURCE PAYROLL

One of the most deceptively complex tasks in running a business is managing payroll, and ensuring your staff are compensated accurately and on-time for their hard work 4. ...AND NEVER MISS A TAX 8. YOUR ACCOUNTANT MIGHT HUG is imperative. Managing the administration REMITTANCE YOU of these tasks can be cumbersome, complex Speaking of CPP and EI, whether you have Payroll processing companies can provide you and ultimately stressful. And while processing thousands of employees or just one, you can with a wide array of reports to address the payroll is critical, it’s almost certainly not the choose to partner with a payroll solutions most common and comprehensive reporting “why” of your business. In the spirit of helping provider that submits directly to the Canada requirements, many of which may not be business owners get back to doing what they Revenue Agency (CRA) and Revenu Québec available within your generalized software love, we’ve compiled the top 10 reasons why on your behalf. Your annual payroll fees or take a long time to figure out or develop. you should consider outsourcing your payroll: through a third party may end up being less These providers can likely also develop 1. CONTRARY TO POPULAR BELIEF, than one substantial penalty. reports specific to your company as needed. YOU ACTUALLY CAN BUY TIME… 5. YOUR TEAM DESERVES TO BE PAID Your accountant will appreciate both the clarity and the consistency provided by these Engaging a third-party payroll expert gives ACCURATELY AND ON TIME… reports – no more fiddling with Excel, wading you access to workforce management A payroll application will stay on top of stat through a shoebox of paperwork or trying to solutions and knowledgeable advice about holidays and bank closures, setting the year’s decipher a messy notebook. how to complete these tasks most effectively. resulting pay schedule to keep everyone on 9. LOOK FORWARD TO YEAR-END This saves you from having to discover these the same page. It also allows for quick and AGAIN best practices the hard way, and allows you to automated direct deposits, eliminating the focus your strategic attention on what got you manual work of writing a cheque or the risk of Wouldn’t it be great if the end of the year into business in the first place. cheques arriving late. Custom implementation could go back to simply being a time for 2. ...AND STILL SAVE MONEY IN THE options also exist to ensure your wage reflection on the past 12 months and PROCESS calculations, accruals and deductions meet goal-setting for the year to come (or even your business’s specific needs. a vacation)? Outsourcing your payroll could While outsourcing payroll obviously carries mean guidance through each step and a financial cost, a time/cost analysis often 6. ACCESS INFORMATION EASILY, development of a complete, hassle-free indicates the benefits of engaging an BUT SECURELY year-end package that you know is in full affordable and qualified payroll provider. The Empower your employees to access their compliance with all the necessary standards maxim “time is money” is indeed true, and the own pay stubs, tax forms, schedules and time without eating up those valuable first weeks time you spend calculating payroll, preparing off requests. Providers that offer convenient of the new year. and distributing pay statements, creating self-service options save time and they 10. YOU’RE NOT ALONE! reports to better understand overtime pay, or mean a smaller carbon footprint. Your team preparing and remitting taxes to government will appreciate having their own information Being an entrepreneur is incredibly rewarding, agencies may very well be costing you stored securely online but also accessible but the pressure to become a subject matter valuable time which could otherwise be anytime, anywhere, rather than having to wait expert on every area of your business can focused on sales, customer service or other for subs to mailed or handed out. be a tremendous weight. Selecting a payroll areas core to your business. 7. NOT TOO TECHIE? NOT A PROBLEM partner will allow you to take a breath and 3. YOU’LL BE CURRENT AND share the load with someone dedicated COMPLIANT... Rather than having to purchase, install, learn, to helping you succeed. Find added value update and license constantly-evolving in providers that offer a personal service One less thing to watch for in the news software for multiple devices, find a payroll model, where each customer is assigned a cycle - when federal and provincial legislation provider that serves their clients the latest knowledgeable contact they can reach out changes, a good payroll solution will flag and greatest version of their solution every to anytime they have a question on payroll or that rates need to be adjusted based on time they log in via a cloud-based system. Not about the provider’s products. jurisdiction. It should also provide insightful being tethered to a particular computer to year-end reports each pay run with details on access your payroll account not only means overages or shortages pertaining to Canadian a better user experience; it also means the Pension Plan (CPP) or Employment Insurance freedom to do so from wherever your day (EI) remittances. takes you.

14 The Works | Year-End 2019 PAYROLL FACTS CANADIAN BUSINESS OWNERS NEED TO KNOW

A burning desire to process payroll likely isn’t the reason you’ve gone into business. But it’s core to running a successful operation. Payworks put together some facts that Canadian business owners need to know when it comes to paying their employees: PAYROLL RULES VARY In Canada, payroll regulations are managed at both the federal and provincial level. That means aspects of your company’s payroll, such as employment standards, wages and even income tax, can differ between employees if they are living and/or working in different jurisdictions. Tax reporting and remittances are generally regulated federally, whereas statutory holidays, sick and overtime pay are regulated provincially – and these are just a few of the elements that need to be calculated and filed properly as per provincial payroll legislation. While the federal government and Canada Revenue Agency (CRA) have a fair amount of oversight, Canadian business owners also have to adhere to the regulations that differ between provinces. Businesses operating in the Province of Québec have distinct rules, such as reporting and submitting provincial remittances to Revenu Québec. The remittances that distinctly pertain to Québec are: a provincial pension plan called the Québec Pension Plan (QPP), Québec Parental Insurance Plan (QPIP) and Québec Health Insurance Fund (QHSF).

REMITTANCES ARE COMPLEX MISTAKES COULD RESULT IN COSTLY A RELIABLE PAY CHEQUE IS PENALTIES AND/OR FINES IMPORTANT FOR YOUR EMPLOYEES + Your business needs a registered business number in order to successfully If you fail to submit, submit the incorrect + According to The Canadian Payroll pay remittances. amount, or submit late to the CRA for Association (CPA), 44% of working Canada Pension Plan (CPP) and Employment + The remittance due dates for CPP Canadians reported it would be difficult Insurance (EI) premiums, or for income tax contributions, EI premiums, and income to meet their financial obligations if their deductions, you can receive penalties, which tax are based on the employee’s payday pay cheque was late by one week are: and not the pay period. + The CPA also reports that 46% of 3% of the amount between 1-3 days late + Remittances for CPP contributions, EI + employees say that financial stress impacts their workplace performance premiums, and income tax also have + 5% of the amount between 4-5 days late different frequencies – businesses can We understand that operating a small + 7% of the amount between 6-7 days late be a regular remitter, quarterly remitter, business means wearing many hats and or one of two types of accelerated + 10% of the amount if it’s more than 7 managing an endless to-do list. We also remitters based on the average monthly days late or the amount wasn’t submitted recognize that while processing payroll is on withholding amount or the size of The same concept applies to those who fail to that list, it’s probably not your area of greatest business and remittance standing of your submit, submit the incorrect amount, or submit expertise. company. late to Revenu Québec for QPP, QPIP and Payworks has been helping Canadian + Employers can forgo remittances if they QHSF premiums, as well as the province’s businesses manage payroll and stay are paying non-taxable salaries or wages, income tax. Revenu Québec’s late fines are: compliant with ever-changing legislation since but must still report a 0 remittance to the + 7% of the amount if more than 7 2001. We handle government remittances respective government agency (CRA or days late and Records of Employment (ROEs), Revenu Québec). submitting them directly to the CRA. Our 11% of the amount if between 7-14 + solutions are affordable and easy to use and, + In Québec, remittances for QPP, QPIP, days late QHSF, and the province’s income tax since payroll is so complex, all clients are 15% of the amount if more than 14 can be made annually, quarterly, monthly, + assigned an expert CPA-trained service rep. days late semi-monthly, or weekly dependent Let us help you get back to business. on the business’ source deductions, In general, not being compliant with current Because while payroll certainly isn’t your employer contributions, or monthly payroll legislation, both federally and passion, it IS ours. remittance amounts. provincially, can result in fines ranging from $1,000 up to $25,000.

The Works | Year-End 2019 15 BEST PRACTICES: HOW TO MANAGE EMPLOYEE PERSONAL INFORMATION

By Belinda Carfrae, CTP Former Director of Treasury & Governance, Payworks (Retired 2019) Before her retirement in 2019, Belinda had almost 30 years of experience in Trust Operations within the payroll industry, the last nine of which she spent building a robust treasury and governance team at Payworks. Belinda will always be part of the Payworks family and we’re grateful for her many contributions over her years of service.

We live in a time where awareness regarding our personal information, especially who has it and what they are doing with it, is at an all-time high. As a result of this, businesses in particular need to be aware of the various privacy laws and privacy policies in Canada, how they differ between jurisdictions and the steps they can take to better protect the personal information of their employees. In Canada, there’s federal legislation called The Personal Information Protection and Electronic Documents Act (PIPEDA) that outlines how personal information should be handled by businesses. However, it’s important for those operating in Canada to know that Alberta, British Columbia, and Québec have their own legislation similar to the federal + Train and educate your workforce on privacy rights. This can laws. That means companies operating in more than one province be done through online micro-learning programs specifically may have more than one piece of privacy legislation to consider when tailored to your business, office-wide refresher emails from your handling personal information. This could include common information company’s privacy spokesperson, departmental presentations such as an employee’s name, address and telephone number, as or any other method that suits your company. For example, well as highly confidential information like their bank, credit card or employees have a reasonable expectation of privacy in the passport information. workplace in that closed-door conversations are kept confidential, but general conversations in open areas, are not. Like many pieces of legislation, the laws pertaining to the access and protection of employee personal information are detailed and + Whether or not the privacy law in your jurisdiction covers potentially overwhelming. While it’s the responsibility of the business to employee personal information, respecting privacy in the comply with both federal and provincial requirements, when in doubt, workplace makes good business sense, as it shows your businesses can contact the Office of the Privacy Commissioner (OPC) employees you care about their well-being and that you for more information. understand that compliance with privacy legislation is a priority. Something else to consider is that if your company also does HERE ARE SOME BEST PRACTICES THAT EMPLOYERS business in Europe, the General Data Protection Regulation CAN CONSIDER REGARDING THE PERSONAL (GDPR) applies, whereby you will have to comply with data and INFORMATION OF THEIR EMPLOYEES: privacy rules of the EU. + When collecting, using, disclosing or storing your employees’ Be open and transparent with your employees about your personal information, it’s best to obtain their consent. Workplaces + business’ privacy practices. You can limit any negative impact if can do this when an employee is first hired or during the you make your policies apparent with your staff starting on their onboarding process. Further to that, it’s important to ensure first day and throughout the course of their employment. your employees understand the true nature, purpose and consequences of what they’re consenting to. Talking about the privacy of personal information can be overwhelming, frightening and make some employees uneasy. But with an open + Employees have a reasonable expectation of privacy in the dialogue and a commitment to education and understanding, your workplace; therefore employers should not engage in the business shows your employees that you care about them – and unlimited collection, use, disclosure and retention of their people love to work for a company that cares (and also where they information. Employers should only collect, use and disclose know their personal information will be safeguarded). personal information that is necessary to accomplish specific activities and functions. If the data on file is no longer required or A workplace that shows it values and respects the privacy of its has no other meaningful use, it should be destroyed, erased or employees is one that distinguishes itself from other organizations and made anonymous. effectively builds and maintains consumer trust.

16 The Works | Year-End 2019 HOW TO TAKE AN ACTIVE ROLE IN YOUR PERFORMANCE MANAGEMENT

By Selena Benic, CPHR HR Consultant, Payworks Selena has almost 20 years of HR management and consultancy experience across a variety of unique industries, organizational sizes and HR structures, well-positioning her to advise on HR best practices and improving the employee experience..

Initiating the conversation with your leader

In the HR industry, we’ve heard these themes a lot when it comes to performance management: leadership development, providing ongoing feedback, setting clear employee expectations and equipping employees with the tools to do their best work. These are all worthy topics for articles geared toward individuals who manage people, but not necessarily the most relevant for those at the employee level – and like any relationship, that of a leader and an employee is a two- way street. When exploring performance management best practices it’s equally important to consider the employee-led side of the equation: What are the things that employees can do to take an active role in their The reality is, if you don’t address questions directly with your own performance management? For which parts of the performance leader, there’s a strong likelihood that those needs will never fully be management process should they be accountable and able to drive? addressed (remember, our people leaders can’t know what we don’t How can we encourage employees to candidly bring forward their tell them), which can cause frustration. Establishing regular career goal own expectations for their career and thoughts about their own conversations with your leader, especially during performance reviews, performance? is important to gain valuable insight and to ensure that your goals align with your professional interests, while also helping your organization YOU KNOW BEST achieve its objectives. Let’s face it: an employee’s needs are not one-size-fits-all, and our DON’T WAIT FOR YOUR REVIEW people leaders are not mind readers. There’s no downside in asking for feedback even outside of your As an employee, you’re the one who knows what you need when company’s typical performance review window. Good leaders it comes to support and feedback. By speaking up and actively appreciate when their employees take initiative and understand that participating in the process to obtain the support, tools or access to performance management is best done as an ongoing, fluid exercise information that you need to grow in your role, you have a greater and employees’ concerns or questions about their performance are chance of fulfilling your performance goals. This could mean sourcing best addressed as they arise instead of being reserved for that once a out professional development and learning opportunities, or setting year conversation. an objective for yourself around education and communicating this to your leader. FROM ONE EMPLOYEE TO ANOTHER Your leader will appreciate the honest and straightforward I’ve been there. Even as an HR Consultant with experience on the communication — particularly during performance reviews and people leader and employee side of performance management, I performance evaluations — because it helps them to better know it can be intimidating to ask for feedback. Don’t be afraid to take understand your aspirations and expectations for your career and how ownership and start the conversation - it could be the beginning of to help you stay engaged in your role and organization. something great. IT’S TIME TO REQUEST FEEDBACK As an employee, if you feel the need for more feedback or information about potential career paths, it’s time to speak up and ask your leader. By proactively taking the time to seek out the answers and initiating the conversation, you’re demonstrating your engagement and drive, and a good leader will view this conversation as an opportunity to help you create a plan or provide valuable coaching.

The Works | Year-End 2019 17 REACHING FOR THE STARS PARTNER OF 2019 HOME HARDWARE CANADA CUP

Curling Canada’s 2019 Home Hardware Canada Cup took place in Leduc, Alberta from November 27 - December 1. Payworks was a proud partner of the 2019 Canada Cup and the affiliated Payworks Future Stars program. While the Canada Cup features the top seven men’s and women’s teams under one roof competing for their spot in the Roar of the Rings (the event which ultimately decides who represents Canada in the 2022 Winter Olympics in Beijing), we’re also shining the spotlight on the up-and-coming junior curlers in Canada - those who are reaching for the stars. The Future Stars program is intended to help strengthen curling at the grassroots level by showcasing 37 junior curlers, ages 10-16, from across Canada who’ve earned the designation as “Future Stars.” Those selected will be attending the Canada Cup in Leduc and receive Future Stars apparel and an on-ice introduction at one of the event’s curling matches. This is the first year Payworks has partnered with Curling Canada and we’re excited to present the Future Stars program at the Canada Cup in Leduc. There are a total of 14 teams competing in this year’s event, including the defending champions of the 2018 Home Hardware Canada Cup, Jennifer Jones and Brad Jacobs. Curling Canada is the national governing body responsible for the development, promotion, and organization of curling across the country. They encourage and facilitate the growth and development of the sport across Canada in cooperation with a network of affiliates and we’re proud to announce that network now includes Payworks.

DID WE MEET? AT CONGRÈS RH & STRATEGIES PME

Our Québec Sales Team was excited to participate in two major trade shows in October and November. Payworks made its debut appearance as an exhibitor at the Congrès 2019 de l’Ordre des Consillers en Ressources Humaines Agréés, CRHA (Certified Human Resources Professional’s Conference), which took place at the Québec City Convention Centre from October 8-9 and is the largest conference for HR professionals in the francophone community. The team also attended Strategies PME for the third consecutive year, which is one of the largest conferences for Small Business and took place from November 20-21 at the Montréal Convention Centre with approximately 6,000 attendees. Payworks Sales Consultant Marie-Helene Bouchard and General Manager CRHA Eric Aubry with the organizers of the CRHA Conference Promoting collaboration among industry leaders and specialists to discuss the future of HR practices, the Payworks booth highlighted STRATEGIES PME our integrated HR offering alongside our suite of workforce One of the most popular conferences in Montréal, our Québec Team management solutions. We showcased our freshly-updated Payworks was thrilled to meet the attendees who visited our booth at Strategies Human Resources module which enables users to save time while PME, showing them our scalable solutions that fit their exact business managing the employee life cycle from onboarding to offboarding. needs.

18 The Works | Year-End 2019

IMPORTANT PAYROLL UPDATES & THIS LEGISLATION DIRECT TO YOUR INBOX JUST IN How you can take an active role in your own performance management written by industry expert & #PayworksInc #HR Consultant, Selena Benic. #PerformanceManagement Posted November 26, 2019

Can you turn coffee into software? We have the perfect career opportunity for you! We’re hiring a Software Developer based out of our Winnipeg office... Posted November 24, 2019

Have you ever sent an employee home early because business was slow? We’ve summarized the current provincial and territorial reporting pay Legislative and regulatory information - it can be overwhelming! Let Payworks help you rates in one convenient chart... break it down. Receive the latest payroll and regulatory information and insightful articles Posted November 25, 2019 directly in your inbox monthly by subscribing to The Works Blog. Visit blog.payworks.ca to learn more.

GET TO KNOW THE PEOPLE AT PAY W O R K S Eaden Hnatiuk is one of our dedicated Client Service Representatives (CSRs) and is a part of the Franchise Accounts team working out of our Winnipeg head office. This means that she assists Payworks clients with any questions they may have about using our system to process their payroll or time management needs. She also helps her clients with any questions they have pertaining to Canadian payroll regulations and legislation in general, which is a wide portfolio! Eaden has been a part of the Payworks team for six years and has held the Payroll Compliance Practitioner designation from the Canadian Payroll Association for the past three years. The top recommended piece of advice she offers her clients is the importance of checking their reports. Specifically, she recommends payroll practitioners review the Violations, Funds Summary, and Payroll Register reports in the Payworks application before finalizing their payroll. Why? Because this is where unintentional errors can be caught, and catching them in the preview stage is easier to correct. Eaden is one of the many CSRs at Payworks who’s full of great tips for payroll practitioners in the process of year-end filing. She helps ease the stress of year-end for her clients by helping them find and create efficiencies. One of her pro tips is for clients to create a goal timeline of their year-end tasks. She explains this allows clients to accomplish the necessary tasks at a manageable pace - keeping in mind that Payworks dedicated service reps are always just an email or phone call away should they every need it! “If clients are ever feeling unsure about anything, it’s always better to reach out to us,” says Eaden. “No matter how many questions they may have, we look forward to answering them in detail and providing our clients with the knowledge and peace of mind they need to wrap up Eaden Hnatiuk, PCP their year-end stress-free.” Client Service Representative

The Works | Year-End 2019 19