By Dr. Susan Cain and Debbie Roberts-Loucks with Monty Roberts Copyright © 2015 by Cain/Loucks, Chicago, IL All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means without written permission from the authors. SPECIAL THANKS A very special thank you to the following people: Debbie Giese, Connie Cain, Ben Knerr, Pat Roberts, Taylor Viering, Dr. William Miller, Don Featherstone, Tim Buividas, Sarah Buividas and all the important contributors to the book’s interviews, research and case studies. IMAGE CREDITS Special thanks to photographers Afonso Westphal and Bob Viering. You can reach Afonso Westphal at
[email protected] and Bob Viering at
[email protected]. 2 TABLE OF CONTENTS Introduction by the Authors 4 Foreword by Monty Roberts 7 Preparing for a Better Reading Experience: About 10 Monty’s Ground-Breaking, Game-Changing Join-Up Training Spot Light on Join-Up: Co-author Debbie Roberts- 11 Loucks Interviews Monty Roberts on the Gift of Join-Up Chapter 1: A Transformational Leadership Story: Monty 13 Manages Change, Encounters Resistance, and Overcomes Setbacks in Brazil Chapter 2: The Four Practices of the Trust-Based 26 Leadership Model Chapter 3: The Need for a Trust-Based Leadership in an 36 Unpredictable World Chapter 4: Towards a Deeper Definition of Trust 40 Chapter 5: The Four Trust-Based Leadership Practices: 49 Be Authentic Chapter 6: The Four Trust-Based Leadership Practices: 61 Setting Clear Expectations and Consequences 76 About the Authors 3 To read chapters 7 through 10, contact author Susan Cain for ordering information.