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Librarian of Congress Fiscal 2020 Budget

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Librarian of Congress Fiscal 2020 Budget LIBRARY OF CONGRESS FISCAL 2020 BUDGET JUSTIFICATION SUBMITTED FOR USE OF THE COMMITTEES ON APPROPRIATIONS Provided by Brian Williams TABLE OF CONTENTS Table of Contents i ii LIBRARY OF CONGRESS FISCAL 2020 BUDGET JUSTIFICATION LIBRARY OF CONGRESS OVERVIEW FISCAL 2020 The Library of Congress is submitting its fiscal 2020 appropriations request in alignment with the direction of the th14 Librarian of Congress and the strategic goals and objectives articulated in its new fiscal 2019– 2020 Strategic Plan: To expand access, enhance services, optimize resources, and measure impact. The fiscal 2020 budget submission also reflects the Library’s decisive shift to be more user centered, digitally enabled, and data driven agency. All of the goals and objectives are interdependent, and align work to support the best and most effective use of the Library’s incomparable resources in service to the Congress and the American people. The Library continues building on the work done in recent years to modernize its information technology operations, which have received significant congressional support. Through the data center initiative, for example, the Library is transitioning from its restricted legacy hosting facility on Capitol Hill to a hybrid hosting infrastructure with enhanced security that is capable of accommodating greatly increased digital engagement with its managed assets. IT centralization is in its final phase with staff and funding transfers from the Congressional Research Service (CRS), Copyright, and the National Library for the Blind and Physically Handicapped (NLS) to the Office of the Chief Information Officer (CIO). The Copyright Office is aggressively pursuing comprehensive modernization of its IT systems. With a solid IT infrastructure close to realization, the CIO is now focusing on a new phase of optimizing and modernizing all of its systems so that they are in condition to support the Library in a way that was not possible in the past but that is essential to expanded access and services. Organizational changes that streamline functions and support the user-centered direction forward are now completed. Parts of the former National and International Outreach service unit now form two new centers, the Center for Learning, Literacy and Engagement (CLLE) and the Center for Exhibits and Interpretation (CEI), which will focus on creating exhibitions, learning spaces and publications that provide access to and connections with the collections both physically and digitally. The realigned Library Collections and Services Group now includes the Law Library, Library Services and NLS. A Digital Strategy Office was also created within CIO to partner with service units to incubate innovative digital projects. The first Digital Strategy, which complements the new 2019-2023 Strategic Plan, was recently released to provide a bold vision to guide the Library’s digital transformation over the next five years. The digital strategy team has already launched a comprehensive and successful crowdsourcing project, “By the People,” which allows public contributions to and interactions with the digital collections in new ways while at the same time helping the Library make data more discoverable. All of these changes directly support public engagement with the Library’s resources and services. The fiscal 2020 budget request continues and expands necessary modernization and optimization efforts in its operations, for example in financial services, delivery of NLS talking and braille books and magazines through the internet, data analytics in support of strategic and annual planning, and fabrication and installation of a treasures exhibition and youth center as part of planning for the Visitor Experience in the Jefferson Building. Program requests associated with expanded access and enhanced services, making the Library’s unique collections, experts, and services available when, where, and how users need them include: Congress.gov Enhancements and Legislative Information System (LIS) Retirement ($3.617/FTE 4) • Accelerate development of requested Congress.gov enhancements and new features such as a mobile app, personalized search capabilities, and improved access to committee hearings, as well as better availability, reliability, and security. The request also adds critical legislative data management staff for CRS to meet increasing demand for legislative data expert support, and funds the required full retirement of the legacy LIS. Visitor Experience ($10.0 million no-year authority/NTE 3) • Design, fabricate and install 1) a new Treasures Exhibit Gallery showcasing the Library’s most prized artifacts and 2) a Youth Center and Lab that connects new generations directly to the Library’s incomparable resources in an inspired civics experience. The request also provides three NTE staff for three years to support the planning and development of the visitor experience enhancements. In alignment with the Library’s user-centered strategic focus, the project will elevate the Library of Congress visitor experience to a level unmatched among peer institutions in Washington, D.C. NLS Braille eReaders and Talking Book Machines ($2.375 million/FTE 0) • Expand user access and modernize the NLS braille and talking books programs over five years by providing braille eReaders and converting hard copy braille to wireless delivery direct to braille devices. Media-based talking book Library of Congress Overview 1 machines will also be provided to meet patron demand. The devices will be piloted through the second quarter of fiscal 2020 and begin national rollout in the third quarter of the fiscal year, to continue over several years with an estimated unit cost of $500, including maintenance. NLS Braille and Audio Reading by Download (BARD) Infrastructure Modernization ($5 million/NTE 2) • Enhance service to NLS patrons by replacing the BARD web site with modernized, cloud-based, scalable, micro- service-based infrastructure to deliver talking and braille books and magazines via the Internet as called for in the 2016 GAO-16-355 report. The format is scalable to support an exponentially larger NLS patron base. Text to Speech capabilities are also included in the NLS audio production process. Program requests associated with optimizing resources to modernize, strengthen, and streamline the Library’s operational capabilities include: Financial Services Directorate (FSD) Optimization and Modernization ($3.862 million/FTE 10) • Optimize and modernize FSD policies, processes, tools, and staff capacity and capability in data analytics, internal controls, budget, policy, and financial reporting to meet financial management methods and requirements that are continually evolving, integrating, and expanding. Because the majority of FSD’s non-pay resources support the highly visible, mission-critical Legislative Branch Financial Management System (LBFMS), FSD has been challenged to fund needed improvements and acquire a new set of capabilities for the future as systems are modernized, processes are further automated, and the work shifts from transactional to analytical. FSD must also reconstitute the corporate knowledge that has been or shortly will be lost to retirement, currently the equivalent of 140 years of senior expertise. An optimized organization is also critical to FSD’s ability to improve financial management practices within the service units. Data Center Transformation and Network Modernization Phase II ($7.0 million/FTE 0) • Continue the network modernization begun in fiscal year 2018 by supporting operation and sustainment activities in the following areas: a robust user wireless network that will provide full coverage, ample capacity, roaming capability, and Quality of Service (QoS); a staff wireless capability to the Library’s Campus network leveraging state-of-the- industry infrastructure to facilitate improved collaboration among Library service units; and enhanced metropolitan area network and wide area network capabilities including state-of-the-industry network technology infrastructure to support increasing facility operations and enhanced site contingency operations and recovery. The request also provides the Library with a more secure operating environment using the Zero Trust Security model and establishes a Virtual Network Operations Center that will allow 24/7/365 monitoring of network events to enable proactive monitoring of all Library systems, regardless of hosting environment. • Increase the annual O&M base for the Tier 3 data center hosting facility to cover increased costs including the hosting facility lease, internet capability and bandwidth, network fiber lease, and other cloud-based hosting services. In reassessing data center operating costs following migrations that have already taken place, a shortfall of $2 million over original estimates was identified. In fiscal year 2020 it is anticipated that all critical Library systems will have migrated from the Madison data center facility to a fully redundant, robust, and scalable Tier 3 data center hosting facility capable of providing the uninterrupted services required by the Library’s business customers. Personnel Security Case Management System ($1.106 million/FTE 0) • Automate and streamline the existing manual process used by the Library to perform personnel security functions. The new system will support the entire lifecycle of the Library’s personal security management functions including capturing data related to all aspects of pre-appointments, suitability determinations,
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