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												  Direct Line Group Case StudyCustomer Service Solutions Case Study Live chat and mobile chat Direct Line Group Direct Line Group eases insurance- buying process. Creating interactions that reflect their brand’s goals to make buying easier and efficient. Challenge Solutions Results – Make the buying process – Live chat implemented with – 55% of customers list Web easier Nuance best practices and chat as their channel of choice – Provide creative, effective product-trained agents – 30% of customers would customer assistance on – Mobile chat added to have done business elsewhere mobile devices mobile delivery solution to without chat – Increase conversions and proactively and efficiently – 50% cost-to-serve reduction, reduce abandonment rate assist customers whenever, compared to telephony – Proactively engage with new wherever, and however they – CSAT is 98%, NPS is at customers via the mobile choose 65% - higher than any other channel channel, including self-serve Direct Line Group is one of the leading motor, home and small business insurers in the UK, and home to some of the nation’s favorite brands, including Direct Line, Churchill, Privilege, Green Flag, and NIG. Their mission is to make insurance much easier and a better value for their customers, which is why they pursued a customer engagement strategy that attained to their ambition of working more creatively and effectively. Customer Service Solutions Case Study Live chat and mobile chat Direct Line Group The challenge who is trained in Direct Line Group products and Nuance Part of easing the insurance-buying process was not live chat best practices is what makes Direct Line’s only in simplifying navigation and providing live chat customer experience so efficient.
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												  UK Equity Income FundMI Chelverton UK Equity Income Fund Investment Objective and Policy The objective of the Fund is to provide a progressive income stream and achieve long-term capital growth by investing primarily in a portfolio of fully listed and AIM traded UK equities. The Fund Monthly Fact Sheet will invest in UK companies which aim to provide a high initial dividend, progressive dividend 31 October 2017 payments and long term capital appreciation. Launch Date 4th December 2006 Monthly Manager Commentary Fund Size £563.0m The recent interest rate increase was widely anticipated and benefited our portfolio in the latter part Historic Yield (%)* 3.95 of the month as sterling strengthened whilst the rise in the oil price was a mild headwind. We have often referred to the short term effects of ‘investor sentiment’ on both share prices and the relative Share Price (as at 31.10.17) performance of small and mid caps compared to their larger counterparts. In a nutshell, when Shares Income Accumulation sentiment is positive investors tend to be happier to own stocks within our universe. One significant B Shares 131.96p 242.08p macro input into investors’ appetite for our companies is the domestic and global political backdrop and arguably, at the moment, the ability to ‘price’ political risk here at home, in the US, and now in Germany is as difficult as it has ever been. It appears that investors have little option but to look through the ‘top down’ political ‘noise’ and concentrate more on the actual companies themselves. With strong balance sheets and cash flows, gently improving trading and growing dividends, this should be good news for the type of company we invest in.
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												  Xtrackers EtfsXtrackers*/** Société d’investissement à capital variable R.C.S. Luxembourg N° B-119.899 Unaudited Semi-Annual Report For the period from 1 January 2018 to 30 June 2018 No subscription can be accepted on the basis of the financial reports. Subscriptions are only valid if they are made on the basis of the latest published prospectus of Xtrackers accompanied by the latest annual report and the most recent semi-annual report, if published thereafter. * Effective 16 February 2018, db x-trackers changed name to Xtrackers. **This includes synthetic ETFs. Xtrackers** Table of contents Page Organisation 4 Information for Hong Kong Residents 6 Statistics 7 Statement of Net Assets as at 30 June 2018 28 Statement of Investments as at 30 June 2018 50 Xtrackers MSCI WORLD SWAP UCITS ETF* 50 Xtrackers MSCI EUROPE UCITS ETF 56 Xtrackers MSCI JAPAN UCITS ETF 68 Xtrackers MSCI USA SWAP UCITS ETF* 75 Xtrackers EURO STOXX 50 UCITS ETF 80 Xtrackers DAX UCITS ETF 82 Xtrackers FTSE MIB UCITS ETF 83 Xtrackers SWITZERLAND UCITS ETF 85 Xtrackers FTSE 100 INCOME UCITS ETF 86 Xtrackers FTSE 250 UCITS ETF 89 Xtrackers FTSE ALL-SHARE UCITS ETF 96 Xtrackers MSCI EMERGING MARKETS SWAP UCITS ETF* 111 Xtrackers MSCI EM ASIA SWAP UCITS ETF* 115 Xtrackers MSCI EM LATIN AMERICA SWAP UCITS ETF* 117 Xtrackers MSCI EM EUROPE, MIDDLE EAST & AFRICA SWAP UCITS ETF* 118 Xtrackers MSCI TAIWAN UCITS ETF 120 Xtrackers MSCI BRAZIL UCITS ETF 123 Xtrackers NIFTY 50 SWAP UCITS ETF* 125 Xtrackers MSCI KOREA UCITS ETF 127 Xtrackers FTSE CHINA 50 UCITS ETF 130 Xtrackers EURO STOXX QUALITY
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												  Description Iresscode Exchange Current Margin New Margin 3IDescription IRESSCode Exchange Current Margin New Margin 3I INFRASTRUCTURE PLC 3IN LSE 20 20 888 HOLDINGS PLC 888 LSE 20 20 ASSOCIATED BRITISH ABF LSE 10 10 ADMIRAL GROUP PLC ADM LSE 10 10 AGGREKO PLC AGK LSE 20 20 ASHTEAD GROUP PLC AHT LSE 10 10 ANTOFAGASTA PLC ANTO LSE 15 10 ASOS PLC ASC LSE 20 20 ASHMORE GROUP PLC ASHM LSE 20 20 ABERFORTH SMALLER COM ASL LSE 20 20 AVEVA GROUP PLC AVV LSE 20 20 AVIVA PLC AV LSE 10 10 ASTRAZENECA PLC AZN LSE 10 10 BABCOCK INTERNATIONAL BAB LSE 20 20 BARR PLC BAG LSE 25 20 BARCLAYS PLC BARC LSE 10 10 BRITISH AMERICAN TOBA BATS LSE 10 10 BAE SYSTEMS PLC BA LSE 10 10 BALFOUR BEATTY PLC BBY LSE 20 20 BARRATT DEVELOPMENTS BDEV LSE 10 10 BARING EMERGING EUROP BEE LSE 50 100 BEAZLEY PLC BEZ LSE 20 20 BH GLOBAL LIMITED BHGG LSE 30 100 BOWLEVEN PLC BLVN LSE 60 50 BANKERS INVESTMENT BNKR LSE 20 20 BUNZL PLC BNZL LSE 10 10 BODYCOTE PLC BOY LSE 20 20 BP PLC BP LSE 10 10 BURBERRY GROUP PLC BRBY LSE 10 10 BLACKROCK WORLD MININ BRWM LSE 20 65 BT GROUP PLC BT-A LSE 10 10 BRITVIC PLC BVIC LSE 20 20 BOVIS HOMES GROUP PLC BVS LSE 20 20 BROWN GROUP PLC BWNG LSE 25 20 BELLWAY PLC BWY LSE 20 20 BIG YELLOW GROUP PLC BYG LSE 20 20 CENTRAL ASIA METALS PLC CAML LSE 40 30 CLOSE BROTHERS GROUP CBG LSE 20 20 CARNIVAL PLC CCL LSE 10 10 CENTAMIN PLC CEY LSE 20 20 CHARIOT OIL & GAS LTD CHAR LSE 100 100 CHEMRING GROUP PLC CHG LSE 25 20 CONYGAR INVESTMENT CIC LSE 50 40 CALEDONIA INVESTMENTS CLDN LSE 25 20 CARILLION PLC CLLN LSE 100 100 COMMUNISIS PLC CMS LSE 50 100 CENTRICA PLC CNA LSE 10 10 CAIRN ENERGY PLC CNE LSE 30 30 COBHAM PLC
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												  Parker ReviewEthnic Diversity Enriching Business Leadership An update report from The Parker Review Sir John Parker The Parker Review Committee 5 February 2020 Principal Sponsor Members of the Steering Committee Chair: Sir John Parker GBE, FREng Co-Chair: David Tyler Contents Members: Dr Doyin Atewologun Sanjay Bhandari Helen Mahy CBE Foreword by Sir John Parker 2 Sir Kenneth Olisa OBE Foreword by the Secretary of State 6 Trevor Phillips OBE Message from EY 8 Tom Shropshire Vision and Mission Statement 10 Yvonne Thompson CBE Professor Susan Vinnicombe CBE Current Profile of FTSE 350 Boards 14 Matthew Percival FRC/Cranfield Research on Ethnic Diversity Reporting 36 Arun Batra OBE Parker Review Recommendations 58 Bilal Raja Kirstie Wright Company Success Stories 62 Closing Word from Sir Jon Thompson 65 Observers Biographies 66 Sanu de Lima, Itiola Durojaiye, Katie Leinweber Appendix — The Directors’ Resource Toolkit 72 Department for Business, Energy & Industrial Strategy Thanks to our contributors during the year and to this report Oliver Cover Alex Diggins Neil Golborne Orla Pettigrew Sonam Patel Zaheer Ahmad MBE Rachel Sadka Simon Feeke Key advisors and contributors to this report: Simon Manterfield Dr Manjari Prashar Dr Fatima Tresh Latika Shah ® At the heart of our success lies the performance 2. Recognising the changes and growing talent of our many great companies, many of them listed pool of ethnically diverse candidates in our in the FTSE 100 and FTSE 250. There is no doubt home and overseas markets which will influence that one reason we have been able to punch recruitment patterns for years to come above our weight as a medium-sized country is the talent and inventiveness of our business leaders Whilst we have made great strides in bringing and our skilled people.
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												  Stoxx® Europe Ipo (60 Months) IndexSTOXX® EUROPE IPO (60 MONTHS) INDEX Components1 Company Supersector Country Weight (%) CELLNEX TELECOM Telecommunications ES 6.13 DELIVERY HERO Retail DE 5.29 JUST EAT TAKEAWAY.COM NV Retail NL 5.21 SCOUT24 Technology DE 3.41 COVESTRO Chemicals DE 2.72 AUTO TRADER GROUP Media GB 2.50 HELLOFRESH AG Retail DE 2.18 AMUNDI Financial Services FR 2.08 KOJAMO OYJ Real Estate FI 2.00 GALENICA SANTE AG Retail CH 1.92 VAT GROUP AG Industrial Goods & Services CH 1.91 ASR NEDERLAND NV Insurance NL 1.79 SIG COMBIBLOC GROUP AG Industrial Goods & Services CH 1.72 CONVATEC PLC Health Care GB 1.70 SIGNIFY Industrial Goods & Services NL 1.54 NEXI SPA Industrial Goods & Services IT 1.50 TEAMVIEWER AG Technology DE 1.49 INWIT Telecommunications IT 1.43 AVAST PLC Technology GB 1.41 LA FRANCAISE DES JEUX Travel & Leisure FR 1.28 STADLER RAIL AG Industrial Goods & Services CH 1.19 BAWAG GROUP AG Banks AT 1.05 NETCOMPANY GROUP AS Technology DK 1.03 SOFTCAT Technology GB 0.89 PIRELLI & C. S.P.A. Automobiles & Parts IT 0.89 COUNTRYSIDE PROPERTIES PLC Personal & Household Goods GB 0.88 LANDIS GYR GROUP AG Industrial Goods & Services CH 0.86 INTEGRAFIN HOLDINGS PLC Financial Services GB 0.81 DOMETIC GROUP AB Personal & Household Goods SE 0.77 BRAVIDA HOLDING AB Industrial Goods & Services SE 0.72 SILTRONIC Technology DE 0.69 TRAINLINE PLC Travel & Leisure GB 0.68 SPIE Industrial Goods & Services FR 0.68 INTERTRUST NV Financial Services NL 0.68 ZUR ROSE GROUP Retail CH 0.66 ASCENTIAL PLC Media GB 0.64 SINCH Technology SE 0.64 Virgin Money UK Banks GB 0.62 HASTINGS
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												  Download Report- † † Met target 3% On track Not on track 10% No data 45% 42% Increased Maintained 15% Decreased 14% 72% Targeted increase 23% 38% 31% 29% 2017 2018 Target • • • • • • • • • • • Met On target track On track 45% 4% 42% Not on track Above 18% No data Below 42% Not 58% on 78% track No 10% data 3% Insurance (20) 15 1 4 Global/investment banking (18) 15 1 2 UK banking (16) 14 1 1 Other* (14) 7 3 4 Professional services (12) 6 5 1 Investment management (11) 10 1 Building society/credit union (10) 5 3 2 Increased Fintech (9) 7 2 Maintained Government/regulator/trade 5 1 1 body (7) Decreased 47% Building society/credit union (10) 53% Government/regulator/trade body 44% (9) 51% 44% Other* (14) 46% 44% Professional services (15) 44% 36% Fintech (9) 42% 34% Average (123) 38% 30% UK banking (17) 34% 31% Insurance (20) 33% 26% Investment management (11) 30% 2017 22% Global/investment banking (18) 25% 2018 100% 90% Nearly two-thirds of signatories have a target of at least 33% 80% 70% 60% Above 50% 50% Parity (3) 40% 50:50 40% up to 30% 33% up to 50% 30% (31) 20% Up to 40% 30% (24) 10% (30) (23) (10) 0% 100% 80% 60% 40% 20% 0% Government/regulator/trade 41% body (5) 47% Fintech (4) 37% 48% Insurance (16) 32% 40% Professional services (5) 32% 38% UK banking (11) 32% 41% Building society/credit union 31% (2) 36% Average (67) 31% 38% Other* (4) 29% 35% Investment management (5) 27% 2018 33% Target Global/investment banking 25% (15) 29% Firms that have met or 47% exceeded their targets (54) 40% 31% 28% 15% 15% 11% % of firms % of 43 29 26 20 5 Number of
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												  Membership ListMembership List Private Sector 3M Hutchison Whampoa Europe Addleshaw Goddard LLP IBM Aggregate Industries International Airlines Group Airbus Jacobs Amazon Web Services John Lewis Partnership Anglian Water Group Kingfisher Anglo American Kingsley Napley Arcadis Korn Ferry Arup KPMG Associated British Foods Kuehne + Nagel Atkins Leonardo Atos Linklaters Aviva plc Lloyds Banking Group AWE plc London City Airport Babcock International Group plc LV= BAE Systems Mace Group Bakkavor Marks & Spencer Barclays Maximus BHP Microsoft Boeing Mizuho Bank BP Nationwide Building Society British American Tobacco NATS Browne Jacobson Nestle UK BT Group Northgate Public Service Bupa Novartis Capita Group Oracle Carlyle Group PA Consulting CEMEX UK Prudential CGI PwC Cisco QinetiQ Citi RELX Group Clifford Chance Rio Tinto Clyde & Co Rolls-Royce Co-operative Group The Royal Bank of Scotland Group Cushman & Wakefield Royal Mail Deloitte Sainsbury’s Dentons Santander UK DHL SAP UK Direct Line Group Savills Drax Group Serco Group Equifax Shell International Equinor Skanska Eversheds Sutherland Slaughter and May Eversholt Rail Standard Life Aberdeen plc ExxonMobil Sopra Steria EY St James’s Place Wealth Management Freshfields Bruckhaus Deringer Tarmac FTI Consulting Tata Fujitsu Services Tesco plc Gallagher Total Gemserv Unipart GlaxoSmithKline United Utilities plc Grant Thornton Virgin Care Gowling WLG UK LLP Womble Bond Dickinson Heathrow Airport Holdings WSP Herbert Smith Freehills LLP Xerox HSBC Holdings Huawei Technologies UK Hutchison Whampoa Europe The Whitehall & Industry Group (WIG) 80 Petty France, London, SW1H 9EX T: 020 7222 1166 E: [email protected] F: 020 7222 1167 www.wig.co.uk Charitable Company Limited by Guarantee Registered No. 3340252 Charity No.
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												  Annual Report & Accounts 2017Annual Report & Accounts 2017 Direct Line Insurance Group plc Annual Report & Accounts 2017 A year of strong progress Contents Paul Geddes, CEO of Direct Line Group, commented: “2017 is the fifth successive year in which we have Strategic report delivered a strong financial performance. We have 1 Group highlights seen significant growth in our direct own brand policies 2 Our investment case as more customers respond positively to the many 4 Group at a glance improvements we have made to the business. This 6 Business model success has resulted in our proposing an increase in the final dividend by 40.2% to 13.6 pence, bringing the 8 Chairman’s statement total ordinary dividend to 20.4 pence and declaring a 10 Chief Executive Officer’s review special dividend of 15.0 pence. This amounts to a cash 12 Market overview return of £486 million to shareholders. 14 Our strategy 20 Our key performance indicators “At half year we refreshed our medium-term targets 22 Risk management and our results show we’ve been delivering on our 26 Corporate social responsibility management priorities to maintain revenue growth, 30 Operating review reduce expense and commission ratios and deliver 34 Finance review underwriting and pricing excellence. Governance “Looking to the future, this success enables us to continue investing in our technology and customer experience, 44 Chairman’s introduction supporting our plans to grow the business whilst 46 Board of Directors improving efficiency. Together with our track record of 48 Executive Committee delivery, these give
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												  AMERICAS Biden Buoys Green Hopes AMLO Expands Infra Plan ASIA PACIFIC Telestra/Optus Sales Due Westconnex Road in Refi EPLUS PFI LEGAL REPORT 2020 NOVEMBER 18 2020 ISSUE 685 www.pfie.com INSIDE THIS ISSUE… AMERICAS Biden buoys green hopes z AMLO expands infra plan ASIA PACIFIC Telestra/Optus sales due z WestConnex road in refi EMEA Telco infra in vogue z Rv 555 currency risk outstanding LEGAL SURVEY Top firms boost deal numbers 00a Cover.indd 1 17/11/2020 19:42:38 ESG CAPITAL MARKETS WEBCAST The IFR ESG Capital Markets Webcast takes place on the DATES afternoon of Thursday December 3 2020. DECEMBER 3 2020 Moderated by Keith Mullin, Founder & Director of KM TIME Capital Markets, this timely webcast will bring together ×52 a panel of senior market participants to assess current themes in the ESG market. FORMAT WEBCAST Topics covered will include: • &SZUIFYJTSHZWWJSY*8,HFUNYFQRFWPJYXFHYN[NY^d • )NXHJWSNSLIWN[NSLYMJRJXFSIYWJSIXNSLWJJSFSIXTHNFQèSFSHJFSIMT\ HFUNYFQRFWPJYXFWJWJFHYNSLYTYMJRd • 8THNFQèSFSHJYMJRJXHFRJYTYMJKTWJFXYMJ(T[NIHWNXNXJRJWLJI-T\\NQQ YMJNSYJWUQF^GJY\JJSYMJÙ*ÚYMJÙ8ÚFSIYMJÙ,ÚNS*8,HFUNYFQRFWPJYXIJ[JQTU$d • -T\FWJNS[JXYTWXNSéZJSHNSLYMJGJMF[NTZWFSIUJWKTWRFSHJTKNXXZJWXNSYMJ environmental/sustainability capital markets? • What impacts are the various data transparency standards (e.g. Taskforce on (QNRFYJWJQFYJI+NSFSHNFQ)NXHQTXZWJX9FXP+TWHJKTW3FYZWJ7JQFYJI+NSFSHNFQ )NXHQTXZWJX8HNJSHJGFXJI9FWLJYX.SNYNFYN[JMF[NSLTSYMJVZFQNY^TKHTWUTWFYJ *8,WJUTWYNSLFSIINXHQTXZWJ$d • -T\NXYMJ*8,XHTWNSLWFYNSLXFSIJ[FQZFYNTSXNSIZXYW^J[TQ[NSL\NYM IJ[JQTURJSYX$d The webcast is free to join - all you need to do is register at https://tinyurl.com/y3yl7uj7. Sponsored by: Bank Capital
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												  Your Guide Directors' Remuneration in FTSE 250 CompaniesYour guide Directors’ remuneration in FTSE 250 companies The Deloitte Academy: Promoting excellence in the boardroom October 2018 Contents Overview from Mitul Shah 1 1. Introduction 4 2. Main findings 8 3. The current environment 12 4. Salary 32 5. Annual bonus plans 40 6. Long term incentive plans 52 7. Total compensation 66 8. Malus and clawback 70 9. Pensions 74 10. Exit and recruitment policy 78 11. Shareholding 82 12. Non-executive directors’ fees 88 Appendix 1 – Useful websites 96 Appendix 2 – Sample composition 97 Appendix 3 – Methodology 100 Your guide | Directors’ remuneration in FTSE 250 companies Overview from Mitul Shah It has been a year since the Government announced its intention to implement a package of corporate governance reforms designed to “maintain the UK’s reputation for being a ‘dependable and confident place in which to do business’1, and in recent months we have seen details of how these will be effected. The new UK Corporate Governance Code, to take effect for accounting periods beginning on or after 1 January 2019, includes some far reaching changes, and the year ahead will be a period of review and change for many companies. Remuneration committees must look at how best to adapt to an expanded remit around workforce remuneration, as well as a greater focus on how judgment is used to ensure that pay outcomes are justified and supported by performance. Against this backdrop, 2018 has been a mixed year in the FTSE 250 executive pay environment. In terms of pay outcomes, the picture is relatively stable. Overall pay levels have fallen for FTSE 250 chief executives and we have seen continued momentum in companies adopting executive alignment features such as holding periods, as well as strengthening shareholding guidelines for executives.
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												  Annual Report and Accounts 2016Annual Report & Accounts 2016 Report & Accounts Annual Building our brands Direct Line Insurance Group plc Annual Report & Accounts 2016 Contents Strategic report 2 Group highlights 4 Group at a glance 6 Market overview 8 Business model 10 Chairman’s statement 12 Chief Executive Officer’s review 14 Our strategy 24 Our key performance indicators 26 Risk management 30 Corporate social responsibility 34 Operating review 38 Finance review Governance 48 Chairman’s introduction 50 Board of Directors 52 Executive Committee 53 Corporate governance report 64 Committee reports 82 Directors’ remuneration report 110 Directors’ report Financial statements 114 Contents 115 Independent Auditor’s report 122 Consolidated financial statements 127 Notes to the consolidated For all the latest news financial statements and announcements visit www.directlinegroup.com 179 Parent Company financial statements 182 Notes to the Parent Company financial statements Other information 187 Additional information 189 Glossary and appendices 195 Forward-looking statements disclaimer 196 Contact information Building our brands Our mission: To make insurance much easier and better value for our customers Our strategy supports our aspiration to be the leading personal and small business general insurer in the UK. Our customers are at the centre of everything we do, as we remain focused on protecting an ever-changing Britain. Building a culture of great service Find out more on page 18 Building our brands by offering more Find out more on page 22 Building our technology and data capabilities Find out more on page 20 www.directlinegroup.com 1 Group highlights Providing stability for our customers and shareholders Profit before tax1 Return on tangible equity2 Combined operating ratio2 (£m) (%) Ongoing operations2 (%) 9 7.