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Adam Black Travel Insurance Guide Adam Black Card Insurance Guide 234027815.indd 1 28/04/2021 18:40 234027815.indd 2 28/04/2021 18:40 Insurance Guide This booklet explains the travel and other insurance benefits available with your Adam Black Card. In addition, it details the emergency medical cover available to Adam Black cardholders. Information contained in this Insurance Guide is correct at March 2021, but is subject to change as specified in this booklet. From time to time it may be necessary to alter the terms of this Insurance Guide. When changes occur, we will let you know. Any such alteration will only apply to trips booked after we have notified them, or at a specific future date. This Travel Insurance Policy Document contains full terms and conditions of the insurance; you should check them carefully to ensure that the cover provided meets your needs and you should review it periodically and before booking any trip to ensure it remains adequate. It is important to keep the insurer informed of any changes which might affect your cover, especially changes in health which affect beneficiaries, their immediate family or other travellers. This Insurance Guide contains details of the various insurance policies available with your Adam Black Card. Each policy is provided by a different insurance provider, details of which can be found in the corresponding insurance policy. Please be aware that, although the different insurance policies contain the same or similar terminology, each policy should be read on its own as the meaning of such terminology may differ with every policy. For example, in the insurance policies, each insurer refers to themselves as we, us or the insurer and in some circumstances The Company. Eligibility The benefits of the Travel Insurance Policy are made available to you when you charge the costs of your trip to your Adam Black Card. The Loss Damage Waiver is made available to you when you charge the costs of your rental vehicle to your Adam Black Card. You have the option to remove the Travel Insurance eligibility requirement of charging the cost of your trip to your Adam Black Card, by purchasing the Minimum Spend Waiver. To purchase the Minimum Spend Waiver for a single trip, you can call the insurer’s customer services on +44 (0)131 549 8667. These benefits continue automatically as long as your Adam Black Card remains active, or until you are no longer eligible for this benefit, whichever is earlier. To be eligible for the Adam Black Card and the insurance benefits you must be: • 18 years or over • Resident in the UK 1 234027815.indd 1 28/04/2021 18:40 Contents Travel Insurance Policy Benefits Guide: (Cover for Sections 1-18 & 20 provided by AWP P&C SA and for Section 19 by Liberty Mutual Insurance Europe SE) 5 Who benefits from the cover? 5 New trip following diagnosis 6 Law applicable to the policy 6 Need medical help abroad? Call us first 7 When the benefits are available to you 7 Reciprocal health arrangements 8 Medical Statements 8 Changes in your health 11 How to make a claim 11 How to qualify for the benefits 13 Charging an Adam Black Card 13 Definitions 14 Sports and leisure activities 18 Summary of benefits 20 The benefits provided 21 Section 1. Baggage 21 Section 2. Personal money 23 Section 3. Loss of essential documents 24 Section 4. Cancellation and curtailment/loss of holiday 24 Section 5. Travel delay 28 Section 6. Missed connections 28 Section 7. Missed departure 29 Section 8. Medical and emergency expenses 29 Section 9. Personal accident 32 Section 10. Hospital benefit 33 Section 11. Personal liability 33 Section 12. Legal costs 34 Section 13. Winter sports cover - Ski pack 36 - Loss/Damage to ski equipment 36 - Costs of hired ski equipment 37 - Piste closure 37 - Avalance closure 38 - Physiotherapy following a skiing accident 38 Section 14. Pet care 38 Section 15. Hijack 39 Section 16. Withdrawal of services 39 2 234027815.indd 2 28/04/2021 18:40 Section 17. Business cover 39 Extension to Section 1 Baggage 39 Extension to Section 8 Medical and emergency expenses 40 Section 18. Golf cover 40 Extension to Section 1 Baggage 40 Extension to Section 4 Cancellation and curtailment/loss of holiday 41 Extension to Section 5 Travel delay 41 Extension to Section 8 Medical and emergency expenses 41 Special definition applying to Section 18 –Golf cover 41 Section 19. End Supplier Financial Failure cover 41 Section 20. Hazardous activities (optional subject to an additional premium) 42 Extensions of the period of the trip 42 General exclusions 43 General conditions 44 Data Protection Notice 45 Complaints Procedure 46 Financial Services Compensation Scheme (FSCS) 47 Continental Car Breakdown Provided by Green Flag Limited 48 Terms and Conditions 48 Statement of demands and needs 48 Your right to cancel 48 How to make a claim 48 Our promise to you 48 Details about our Regulator 49 Breakdown and Recovery Services–Definitions 50 Important information about driving in Europe 52 Policy cover 52 1. Cover prior to departure 52 2. Roadside assistance 53 3. Replacement parts 53 4. Break-in 53 5. Vehicle out of use 53 6. Camping trip 53 7. Alternative driver 54 8. Repatriation 54 9. Customs regulations 54 10. Missed Motorail connection 55 11. Legal protection 55 General conditions applying to all sections 58 General exclusions applying to all sections 59 U K Insurance Limited Privacy Notice 61 3 234027815.indd 3 28/04/2021 18:40 Loss Damage Waiver Insurance Policy Benefits Guide: (Cover provided by AWP P&C SA) 68 Definitions 69 Policy cover 71 Loss Damage Waiver 71 Notice of Loss and Customer Service 72 Cost, charges and expenses 73 Exclusions 73 Data Protection Notice 74 Complaints procedure 76 Emergency Assistance and Initial Claims Notification 76 Financial Services Compensation Scheme (FSCS) 77 4 234027815.indd 4 28/04/2021 18:40 Travel Insurance Policy Benefits Guide Sections 1-18 & 20 provided by AWP P&C SA and Section 19 provided by Liberty Mutual Insurance Europe SE Policy number: TRVADAM. This Guide outlines the travel insurance benefits available with your Adam Black Card. It is recommended that you read this Guide carefully before travelling. While all the words are important, you should pay particular attention to all the definitions, conditions and exclusions. It also specifies what you need to do if you want to make a claim. Please keep this Guide in a safe place and carry it with you when you go on a trip. Sections 1-18 and 20 of this travel insurance are underwritten by AWP P&C SA and administered in the UK by Allianz Assistance. Allianz Assistance is a trading name of AWP Assistance UK Ltd, 102 George Street, Croydon CR9 6HD. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA). AWP P&C SA is authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Deemed authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the FCA and limited regulation by the PRA. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website. Section 19 of this travel insurance is underwritten by Liberty Mutual Insurance Europe SE and is administered by International Passenger Protection Limited, IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR United Kingdom. International Passenger Protection Limited and Liberty Mutual Insurance Europe SE are authorised and regulated by the FCA. The Travel Insurance Policy is held by us The Royal Bank of Scotland plc, a company incorporated in Scotland (Company number SC083026) and having its registered office at 36 St Andrew Square, Edinburgh EH2 2YB. Who benefits from the cover? This Guide is not a contract of insurance but summarises the Travel Insurance Policy which is held by us for the benefit of (and in trust for) cardholders, their partners and cardholders’ dependent children (beneficiaries). It is important to note that you do not have an insurance policy directly with the insurer. We are the only policyholder and only we have direct rights under the Travel Insurance Policy against the insurer. Whilst this Guide summarises the benefits available to you under the Travel Insurance Policy held by us, it does not give cardholders or other beneficiaries direct rights under the Travel Insurance Policy. Under the Financial Conduct Authority’s Insurance Conduct of Business rules, cardholders and other beneficiaries will not be customers of the insurer or of us. Eligibility The benefits of the Travel Insurance Policy are made available to you when you charge the costs of your trip to your Adam Black Card. You have the option to remove the Travel Insurance eligibility requirement of charging the cost of your trip to your Adam Black Card, by purchasing the Minimum Spend Waiver. To purchase the Minimum Spend Waiver for a single trip, you can call the insurer’s assistance services on +44 (0)131 549 8667. 5 234027815.indd 5 28/04/2021 18:40 These benefits continue automatically as long as your Adam Black Card remains active, or until you are no longer eligible for this benefit, whichever is earlier. To be eligible for the Adam Black Card and the insurance benefits you must be: • 18 years or over • Resident in the UK An endorsement to the Travel Insurance Policy can be arranged for an additional premium. Endorsements can include cover for: a) pre-existing medical conditions–see Medical Statements section for further details.
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