2020

CEOs discuss INSIDE Innovating for crisis keeps some the economy businesses humming Remote work is altering business 12 local leaders share their culture wisdom, coping skills Lessons from prior downturns The region's largest employers TABLE OF CONTENTS

3 ...... Letter from the Editor

4 ...... Weathering a downturn: Some lessons learned

6 ...... The RBJ 75: The region’s largest employers

9 ...... Spirit of Innovation keeps some manufacturers humming

11 ...... Charting the RBJ 75

12 ...... Firms must prepare now for eventual reopening of work space

13 ...... Remote work explosion is changing our workplaces

16 ...... 12 local CEOs off er sage advice about this crisis

19 ...... Survey: Majority of Upsate businesses have suff ered during pandemic

20 ...... The RBJ 75 CEOs

To buy advertising or order additional copies of RBJ 75, email [email protected]

Suzanne E. Fischer-Huettner ...... Group Publisher Kelly Plessinger ...... Digital Content Manager

...... Publisher Kevin Momot Jessica Sims ...... Events & Marketing Coordinator

Ben Jacobs ...... Editor Tracy Bumba ...Audience Development Manager Dick Moss ...... Special Products Editor Alys Derby ...... PN & Advertising Coordinator Nicole Sheldon ...... Assistant Editor Laura Black ...... Special Projects Manager Velvet Spicer ...... Reporter

Laura Black ...... Graphic Designer Kevin Oklobzija ...... Reporter

...... Ad Designer Jean Moorhouse ...... Account Manager Lauren Seybold

Bethany Baller Donoghue ...... Account Manager Kate Melton ...... Cover photo

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2 Rochester Business Journal Letter from the Editor A time of uncertainty This is the 32nd edition of the bers for other how large that ing 3,000 Rochester-area em- RBJ 75 and while it’s certainly lists in the second workforce is. ployees on Nov. 19, 2018. Since not the first time this publication half of last year; Kodak hasn’t we published last year’s RBJ 75, has been produced amid eco- where necessary provided up- Xerox’s companywide workforce nomic uncertainty, this situation we used those dated Roch- has declined by more than 5,000 is unique in terms of its impact numbers with ester employ- to about 27,000 workers by the on employment. footnotes. ment numbers end of 2019. We began surveying compa- For companies since respond- There are undoubtedly oth- nies about their local workforce that were on the ing to surveys er companies that should be on before Gov. Andrew Cuomo’s list last year but for last year’s this year’s list and are not. “New York State on Pause” ex- have not provid- RBJ 75, when it As is always the case, this list ecutive order went into effect, ed updated num- reported 1,377 will be reprinted in the 2021 and since then companies and bers since then, local employ- Book of Lists at the end of this employees across all industries we had no choice ees and 5,387 year. But because of the difficul- have been affected by the reg- but to omit them. employees ties everyone is going through ulations enacted in an effort to Two notable companywide. now, we will give companies and fight COVID-19. omissions from Given that their organizations the opportunity We knew that some companies this year’s list are the companies companywide employee count to provide updated job numbers would be unable, or unwilling, to that used to drive Rochester’s dipped below 5,000 by the end this fall before we republish this provide updated local job num- economy: Eastman Kodak Co. of last year, it is likely the Roch- list. bers amid all of this uncertainty. and Xerox Corp. Both companies ester workforce has declined Hopefully the economy will be Many companies did respond still have a large enough local further as well. on surer footing by then. to our surveys this year with up- workforce to be included among Xerox has been silent on its dated local job numbers. Others the 75 largest employers in Rochester employment num- had provided updated job num- Rochester, they just aren’t saying bers even longer, since report- —Ben Jacobs, Editor

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Rochester Business Journal 3 Weathering a downturn: Some lessons learned

By KEVIN OKLOBZIJA “Ben Bernanke (chair of the Fed- health care and mental well-being. “This is another massive failure eral Reserve from 2006 to 2014) “If you lose your job, you gen- in the United States. It’s counter- If the Great Recession taught was slow to realize the severity of erally lose your health insurance, productive to the welfare of soci- government leaders and their the problem. Jay Powell (the cur- which creates extreme anxiety,” ety.” economists one thing, it’s the crit- rent chair) is acting aggressively, Batabyal said. “You’re afraid to But at the same time, small busi- ical role that small business plays as he should.” go to the hospital, you’re afraid of ness owners and individuals can’t in a thriving national economy. The same is true for employ- catastrophic medical problems. It rely on government bailouts to Keeping the small business- ment. When people are laid off or creates terrible anxiety at an al- lead them to prosperity. For one es solvent during a catastroph- furloughed during a crisis, irrep- ready stressful time.” thing, bailouts rarely are as effi- ic downturn — such as the one arable damage has already been Which is why Batabyal says em- cient as they could be, according caused by the coronavirus pan- done — to the economy as well as ployment should not be a prereq- to George Conboy, chairman at demic — is far more important the psyche, Batabyal said. uisite for having health care cov- Brighton Securities. than trying to prop them back up That’s why the forgivable loans erage. “A lot of these stimulus pro- in the wake of the storm, accord- provided in the CARES Act were “If we learn anything from this, it grams are incredibly wasteful and ing to Amit Batabyal, a professor wise, he said. should be decoupling health care horribly inefficient,” he said. “They of economics at Rochester Insti- “Once a person is unemployed, from employment status,” he said. were designed by politicians, tute of Technology. a whole cycle of events follows,” “It’s bad enough when a person most of whom have very little idea “The key lesson from the Great Batabyal explained. “Social es- loses a job; you don’t want them about how to run a business.” Recession of 2008 and 2009 is teem suffers, the sense of self- to completely lose their minds be- Simply put, Conboy said, too the role of the Federal Reserve worth declines and relationships cause of a fear of hospital bills.” little of the money gets where it being a lender of last resort,” flounder, whether it’s with a Paid sick leave is also a necessi- needs to go. Batabyal said. spouse or children or parents. ty, he said. “Say you’re putting oil in your “When there’s a recession, lend- “That’s why it’s extremely im- “If people are sick, they must car,” he said. “You remove the cap, ing freezes up,” he explained. “But portant to do whatever is possible choose between a paycheck and put a funnel where the oil goes, firms, regardless of size, must be to protect jobs. A whole host of their health status. Well, as long put the neck of that quart of oil able to borrow. The Federal Re- problems would not arise if peo- as he or she can walk and ride the near the funnel and you pour. serve must promote liquidity and ple had kept their jobs.” subway, they’re going to choose “Now, what if, instead of put- tell banks, ‘Whatever it takes, we One such problem is the over- work and then potentially expose ting it near the hole, you hold it up will promote liquidity.’ all impact unemployment has on more people to their illness. three feet and poured from there?

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4 Rochester Business Journal substantially impacted. Most leas- es are month to month. Many of these renters are now working from home, probably where they came from (to begin with).” It’s possible, he said, those rent- ing co-work space might realize they are just as efficient working from home, especially since fears of COVID-19 may leave people wary of social interaction. “The open office concept could be frowned upon with spread of the virus due to close working conditions,” Rowley said. Should businesses be unable to navigate viability in the aftermath Amit Batabyal George Conboy Joe Rowley of the pandemic, Rowley said it’s unlikely that commercial space It would probably splash all over, during the problem.” ditional money at the moment, will sit vacant. The strong will in- drain down the side of the engine Business owners also shouldn’t they are more likely to save than herit the meek. Investors with and run down your driveway. A expect the economic impact pay- spend to contribute to the eco- money will pounce. quarter or a half of that quart of oil ments (those $1,200, $2,400 or nomic recovery.” “There could be a merger/ac- might get into the engine. That’s family amount checks from the Some whose livelihood is de- quisition spree as this downturn what these government programs CARES Act) to actually impact pendent on commercial real es- exposes those companies previ- are like. A quarter or a half of the their bottom line. tate, especially hospitality, retail ously working with thin margins,” money will get to where it will do “Any money given to individu- and co-work space, should be Rowley said. “There is substantial some good.” als will be spent on bills,” said Joe prepared for a downturn. interest from investors flush with Thus, small-business owners Rowley, senior advisor at SVN “The most impacted product cash, ready to act quickly on com- must be proactive during this cri- Commercial Real Estate Advisors. types will be the resort/hotel, en- mercial real estate, whether it is sis. Take a look at every expense. “Many have lost employment or tertainment and retail, especially distressed or not. We do expect Can you cut something without have reduced hours, so it will be restaurants, but we do expect pric- an increase in product availability damaging the product? offset by a loss of income, not ing to trend downward in nearly the longer this impacts us.” “Always look at the biggest considered additional income. If every product type except possi- numbers first,” Conboy said. “It the individuals are in a position bly health care,” Rowley said. “The koklobzija@bridgetowermedia. doesn’t mean you can change where they do not need the ad- co-working office space could be com/(585) 653-4020 them, but start with the big num- bers.” He also believes it’s imperative for a business owner to be pro- active, especially with creditors. The COVID-19 crisis impacted everyone, so a landlord or ven- dor quite likely is already antic- ipating potential late payments. They also need your business next month and next year, so they may be willing to work with you. “Talk to your creditors, talk to your landlord or landlords,” Con- boy said. “If you think you’ll be a day late or will be short, talk to your landlord first. Don’t forget, you’re also their customer and they want you to be their cus- tomer after this is over.” Perhaps just as important: make sure your customers know you appreciate them, he said. Go out of your way to deliver product or keep them apprised of what you foresee when the pandemic ends. They’re looking for ways to fill needs in the interim and may dis- Providing a higher perspective cover solutions they didn’t know existed. You need to be sure they don’t make those new-found solutions permanent. When it comes to labor and employment law, we see the big picture, “Whether you’re a bank, a bro- so you can stay on top of the details. kerage firm or Wegmans or Tops, think of ways to stay in front of the client, in front of the custom- er,” Conboy said. “Clients are all Labor & Employment adapting to what’s happening and finding new ways to get the things they need. As a business, hselaw.com | 585.232.6500 you want to make sure your cus- ROCHESTER | BUFFALO | ALBANY | CORNING | NEW YORK CITY tomers don’t stay with the ave- nues they’ve sought and found 1600 Bausch & Lomb Place, Rochester, NY 14604-2711 Attorney Advertising. Prior results do not guarantee a similar outcome.

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Rochester Business Journal 5 RBJ 75: The Region's Top Employers (Ranked by total local employment) Organization Year est. locally Name 2020 local 2019 local 2020/2019 Top local executive 2019/2018 Headquarters Address employees employees companywide HR manager companywide Parent company Business description Website Full-time | Part-time Full-time | Part-time employees Telephone Rank revenue (if applicable) University of Rochester Sarah Mangelsdorf Nonprofit 500 Wilson Blvd. 31,637 31,802 32,488 Tony Kinslow $4.66 billion 1850 Higher education, research, health care 1. Rochester, N.Y. 14627 24,125 | 7,512 24,102 | 7,700 32,627 (585) 275-2121 $4.4 billion Rochester www.rochester.edu Rochester Regional Health Eric Bieber MD Nonprofit Integrated health care services including hospitals, 1425 Portland Ave. 17,594 16,290 17,691 NA $2.28 billion 2014 medical practices, senior care programs and facilities, 2. Rochester, N.Y. 14621 12,961 | 4,633 12,250 | 4,040 16,320 (585) 922-4000 $2.17 billion Rochester behavioral health services, medical laboratories, and www.rochesterregional.org patient and clinical trials Wegmans Food Markets Inc. Colleen Wegman Private 1500 Brooks Ave. 13,434 13,053 51,183 Kevin Stickles NA 1916 Supermarkets 3. Rochester, N.Y. 14624 6,031 | 7,403 5,889 | 7,164 48,880 (585) 328-2550 NA Rochester www.wegmans.com Paychex Inc. Martin Mucci Public Provides integrated human capital management 911 Panorama Trail S. 4,771 4,755 15,600 NA $3.77 billion 1971 solutions for payroll, benefits, human resources, and 4. Rochester, N.Y. 14625 4,716 | 55 4,697 | 58 14,300 (585) 385-6666 $3.38 billion Rochester insurance services www.paychex.com Rochester Institute of Technology David C. Munson Nonprofit 1 Lomb Memorial Drive 4,196 4,177 4,196 Judy Bender $602.17 million 1829 Higher education 5. Rochester, N.Y. 14623 NA | NA 3,507 | 670 4,177 (585) 475-7935 $610 million Rochester www.rit.edu L3Harris Technologies Inc. Dana A. Mehnert Public 1350 Jefferson Road 3,900 3,500 50,000 Renee Swan $18.07 billion 1960 Advanced defense and commercial technologies 6. Rochester, N.Y. 14623 NA | NA NA | NA 17,500 (585) 244-5830 $6.18 billion Melbourne, Fla. across air, land, sea, space and cyber domains www.l3harris.com Angels in Your Home Michael Wegman Private 1495 Lake Ave. 2,620 2,216 2,620 NA NA 1997 Licensed home care agency providing home health 7. Rochester, N.Y. 14615 NA | NA NA | NA 2,216 (585) 392-1118 NA Rochester services www.angelsinyourhome.com Heritage Christian Services Inc. Marisa Geitner Nonprofit Services for children, older adults and people with 275 Kenneth Drive, Suite 100 2,274 2,106 2,971 NA $98.02 million 1980 disabilities, including residential programs, respite, 8. Rochester, N.Y. 14623 947 | 1,327 912 | 1,194 2,642 (585) 340-2000 $89.3 million Rochester child care and job placement www.heritagechristianservices.org YMCA of Greater Rochester Nonprofit 444 E. Main St. 2,117 2,147 2,256 George Romell $53.94 million 1854 Child care services, health, recreation and wellness 9. Rochester, N.Y. 14604 263 | 1,854 245 | 1,902 2,280 (585) 546-5500 $54.01 million Rochester programs and services www.rochesterymca.org Lifetime Healthcare Cos. Inc. Christopher Booth Nonprofit 165 Court St. 2,098 3,271 4,048 NA $6 billion 1935 Health insurance and ancillary products 10. Rochester, N.Y. 14647 NA | NA NA | NA 5,100 (585) 454-1700 $5.7 billion Rochester www.excellusbcbs.com Tops Markets LLC Frank Curci Private 1962 1760 Wherle Drive 1,809 1,731 14,125 NA $2.5 billion Williamsville Full-service grocery retailer in Upstate New York, 11. Williamsville, N.Y. 14221-5898 575 | 1,234 564 | 1,167 13,481 (716) 635-5000 $2.6 billion Tops Holding II Corp. northern Pennsylvania, and Vermont www.topsmarkets.com Lifetime Assistance Inc. 1 James Branciforte Nonprofit Services and supports to people with developmental 425 Paul Road 1,777 1,764 1,777 NA NA 1978 disabilities and their families, including residential, 12. Rochester, N.Y. 14624 NA | NA NA | NA 1,764 (585) 426-4120 NA Rochester day, community, vocational and recreational services www.lifetimeassistance.org Hurlbut Care Communities Robert Hurlbut Private 1969 740 East Ave. 1,650 1,650 1,650 NA NA Rochester Skilled nursing; long-term care and short-term 13. Rochester, N.Y. 14607 NA | NA NA | NA 1,650 (585) 244-0410 NA Rohm Services Corp. rehabilitation facilities www.hurlbutcare.com Finger Lakes Health Jose Acevedo MD Nonprofit 196 North St. 1,628 1,727 1,628 NA $177.87 million 1898 Health care services 14. Geneva, N.Y. 14456 1,178 | 450 1,251 | 446 1,727 (315) 787-4000 $172.49 million Geneva www.flhealth.org Charter Communications Inc. Mark Fitchett Public 71 Mount Hope Ave. 1,300 1,310 98,232 NA NA 1979 Telecommunications services 15. Rochester, N.Y. 14620 NA | NA NA | NA 98,000 (585) 756-5000 $43.63 billion Stamford, Conn. www.spectrum.com St. Ann's of Greater Rochester Inc. Michael E. McRae Nonprofit 1500 Portland Ave. 1,203 1,170 1,203 Robert S Bourg $76.46 million 1873 Health care and housing system for seniors. 16. Rochester, N.Y. 14621 644 | 559 667 | 503 1,170 (585) 697-6000 $82.2 million Rochester www.stannscommunity.com Citizens Bank NA Public 1960 235 E. Main St. 1,175 1,136 18,000 NA $8.5 billion Providence, R.I. Banking 17. Rochester, N.Y. 14604 NA | NA NA | NA 17,997 (585) 423-7239 $8.74 billion Citizens Financial www.citizensbank.com Group Inc.

Hillside Family of Agencies Maria Cristalli Nonprofit Children and family services organization providing 1183 Monroe Ave. 1,140 1,184 1,954 NA $150.29 million 1837 child welfare, mental health, youth development, 18. Rochester, N.Y. 14620 932 | 208 989 | 195 2,195 (585) 256-7500 $152.33 million Rochester adoption, juvenile justice, special education and www.hillside.com developmental disabilities services

Bausch & Lomb Inc. Joseph Hart Public 1853 Develops, manufactures and markets ophthalmic 1400 N. Goodman St. 1,130 1,039 NA NA NA Bridgewater, N.J. surgical equipment, pharmaceutical products and soft 19. Rochester, N.Y. 14609 NA | NA NA | NA 21,000 (585) 338-6000 $8.38 billion Bausch Health Cos. contact lenses www.bausch.com Inc.

CooperVision Inc. Jerry Warner Public 1959 209 High Point Drive, Suite 100 1,032 1,010 12,000 NA $2.65 billion San Ramon, Calif. Contact lens manufacturer 20. Victor, N.Y. 14564 1,030 | 2 NA | NA 12,000 (585) 385-6810 $2.53 billion CooperCompanies www.coopervision.com Inc. Jewish Senior Life Michael King Nonprofit 2021 S. Winton Road 1,001 1,044 1,001 Emy Giacalone $51.45 million 1920 Senior living and senior health care services 21. Rochester, N.Y. 14618 545 | 98 551 | 119 1,044 (585) 427-7760 $58.84 million Rochester www.jewishseniorlife.org General Motors Rochester Operations Neal Evans Public 1939 1000 Lexington Ave. 1,000 1,100 173,000 Edward R Peet NA Detroit, Mich. Automotive components and fuel systems 22. Rochester, N.Y. 14606 995 | 5 NA | NA 173,000 (585) 647-7419 $147.05 billion General Motors Co. manufacturing www.gm.com St. John's Charlie Runyon Nonprofit 150 Highland Ave. 993 983 993 Dean Moore $68 million 1899 Operates residences and health care treatment 23. Rochester, N.Y. 14620 534 | 459 551 | 432 983 (585) 760-1300 $65 million Rochester programs for seniors www.stjohnsliving.org Epilepsy-Pralid Inc Jeff Sinsebox Nonprofit Serves children and adults with developmental or 2 Townline Circle 932 662 932 NA $25.9 million 1994 acquired conditions of the brain, throughout the 24. Rochester, N.Y. 14323 363 | 569 NA | NA NA (585) 442-4430 $20.36 million Rochester western and central regions of New York www.epiny.org LiDestri Food and Drink John LiDestri, Stefani LiDestri Private Manufacturer of foods, beverages, and spirits. 815 W. Whitney Road 900 800 1,300 Sarah Miller NA 1975 Locally, LiDestri makes more than 3 million food and 25. Fairport, N.Y. 14450 750 | 150 NA | NA 1,200 (585) 270-2435 NA Fairport beverage products each day www.lidestrifoodanddrink.com Notes: Information was provided by representatives of local companies that responded to an email NA - Not available If you would like your company to be considered for next year's list, or if there are any corrections or survey and by other sources. The local area is Monroe, Genesee, Livingston, Ontario, Orleans and additions, please write to: Research, Rochester Business Journal, 16 W. Main St., Suite 341, Rochester, Wayne counties. The list reflects 2020 pre-COVID employee numbers unless otherwise noted. Researched by Alaine Keisling © 2020 Rochester Business Journal N.Y. 14614; or email [email protected]. 1 As reported in the 2019 nonprofits list

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6 Rochester Business Journal RBJ 75: The Region's Top Employers (Ranked by total local employment) Organization Year est. locally Name 2020 local 2019 local 2020/2019 Top local executive 2019/2018 Headquarters Address employees employees companywide HR manager companywide Parent company Business description Website Full-time | Part-time Full-time | Part-time employees Telephone Rank revenue (if applicable) HCR Home Care Louise Woerner Private 1978 85 Metro Park 869 878 NA Suzanne Turchetti NA Rochester Home health care provider 26. Rochester, N.Y. 14623 871 | 0 NA | NA 998 (585) 272-1930 NA L. Woerner Inc. www.hcrhealth.com St. John Fisher College Gerard Rooney Nonprofit 3690 East Ave. 863 878 877 Elizabeth Skrainar $114.87 million 1948 Higher education 27. Rochester, N.Y. 14618 578 | 285 572 | 306 892 (585) 385-8000 $104.36 million Rochester www.sjfc.edu ESL Federal Credit Union Faheem Masood Nonprofit Full-service financial institution providing personal 225 Chestnut St. 849 805 850 Maureen Wolfe $260.67 million 1920 banking, business banking, mortgage services, and 28. Rochester, N.Y. 14604 780 | 69 728 | 78 806 (585) 336-1000 $217.36 million Rochester wealth management services www.esl.org CDS Life Transitions Inc. Sankar Sewnauth Nonprofit Services for people with intellectual and 860 Hard Road 825 650 NA Melissa Brown $240 million 1977 developmental disabilities, people with chronic 29. Webster, N.Y. 14580 NA | NA 590 | 60 800 (585) 341-4600 $177 million Webster illnesses, seniors and veterans www.cdslifetransitions.org Thermo Fisher Scientific Inc. Philip McLellan Public 75 Panorama Creek Drive 811 811 75,000 NA $24 billion 1949 Manufactures and supplies products and services for 30. Rochester, N.Y. 14625 NA | NA NA | NA 75,000 (585) 586-8800 $23 billion Waltham, Mass. scientific research and clinical laboratories www.thermofisher.com All-American Home Care Marco C. Altieri Private 742 S. Clinton Ave. 807 807 807 NA NA 2015 Home care agency 31. Rochester, N.Y. 14620 NA | NA NA | NA 807 (585) 454-1776 NA Rochester www.all-americanhomecare.com Nazareth College 1 Daan Braveman Nonprofit 4245 East Ave. 806 799 NA NA NA 1924 Higher education 32. Rochester, N.Y. 14618 NA | NA 462 | 337 800 (585) 389-2525 NA Rochester www.naz.edu Carestream Health 2 David Westgate Public 2007 Medical imaging systems, X-ray imaging systems for 150 Verona St. 800 1,250 5,300 NA NA Toronto, Canada non-destructive testing, and advanced materials for 33. Rochester, N.Y. 14608 NA | NA NA | NA 6,000 (585) 627-1800 $23.79 billion Onex Corp. the precision films and electronics markets www.carestream.com The Arc of Monroe 3 Barbara Wale Nonprofit 2060 Brighton-Henrietta Town Line Road 800 813 800 NA NA 1956 Programs and services for people with intellectual 34. Rochester, N.Y. 14623 NA | NA NA | NA 813 (585) 271-0660 NA Rochester and/or developmental disabilities and their families www.arcmonroe.org Companion Care of Rochester Inc. Christopher Gauvin Private 70 Carlson Road 764 668 888 Kristina Raffa NA 1997 Home health services 35. Rochester, N.Y. 14610 59 | 705 54 | 614 773 (585) 546-1600 NA Rochester www.ccorhome.com Howard Hanna Real Estate Services Armand D'Alfonso Private 217 W. Main St 761 850 11,065 NA $776.41 million 1957 Real estate brokerage, home services, relocation 36. Rochester, N.Y. 14614 NA | NA NA | NA 11,000 (585) 756-7300 NA Pittsburgh www.howardhanna.com Constellation Brands Inc. 4 William Newlands Public 207 High Point Drive, Building 100 750 785 NA NA NA 1945 Produces and markets alcoholic beverages 37. Victor, N.Y. 14564 NA | NA NA | NA 10,000 (585) 678-7100 $8.12 billion Victor www.cbrands.com G.W. Lisk Co. Inc. Edward Maier Private 2 South St. 735 735 929 NA NA 1910 Manufacturer of electromechanical products 38. Clifton Springs, N.Y. 14432 NA | NA NA | NA 929 (315) 462-2611 NA Clifton Springs www.gwlisk.com IEC Electronics Corp. Jeffrey T. Schlarbaum Public Electronic manufacturing service provider for printed 105 Norton St. 734 666 865 Debbie Cardon $156.98 million 1966 circuit board assemblies, electronic systems, 39. Newark, N.Y. 14513 726 | 8 NA | NA 757 (315) 331-7742 $116.92 million Newark, N.Y. precision metalworking and wire harness assemblies www.iec-electronics.com Ability Partners Inc. Mary Walsh Boatfield Nonprofit Passive parent corporation of subsidiaries CP 3399 S. Winton Road 706 672 706 NA $36.49 million 2015 Rochester, Rochester Rehabilitation, and Happiness 40. Rochester, N.Y. 14623 397 | 309 389 | 293 672 (585) 334-6000 $34.77 million Rochester House, that provide a range of services to individuals www.cprochester.org with disabilities Mary Cariola Center Karen Zandi Nonprofit Educational, life-skill development and residential 1000 Elmwood Ave., Suite 100 690 691 690 Amy Fagan $35.45 million 1949 programs for children and youth with multiple and 41. Rochester, N.Y. 14620 NA | NA NA | NA 691 (585) 271-0761 NA Rochester complex disabilities www.marycariola.org The Arc of Livingston-Wyoming Martin Miskell Nonprofit 18 Main St. 674 693 674 NA $27.83 million 1961 Provides services to people with developmental 42. Mount Morris, N.Y. 14510 402 | 272 414 | 279 693 (585) 658-2828 $27.87 million Mount Morris disabilities and their families www.lwarc.org Hobart and William Smith Colleges 1 Joyce P. Jacobsen Nonprofit 5 300 Pulteney St. 664 594 NA NA NA 1822 Higher education 43. Geneva, N.Y. 14456 NA | NA 454 | 140 753 (315) 781-3000 $106.17 million Geneva www.hws.edu R.E. Ginna Nuclear Power Plant LLC Paul Swift Public 1970 1503 Lake Road 600 600 NA NA $34 billion Chicago, Ill. Nuclear power generation 44. Ontario, N.Y. 14519 600 | NA NA | NA 33,500 (585) 771-5200 NA Exelon Corp. www.exeloncorp.com The Pike Cos. Ltd. Rufus Judson Private Construction management services, general 1 Circle St. 600 600 625 NA $725.31 million 1873 contracting, program management, design-build and Rochester, N.Y. 14607 600 | NA NA | NA 625 (585) 271-5256 NA Rochester facilities services www.thepikecompany.com Episcopal SeniorLife Communities Loren Ranaletta Nonprofit 505 Mount Hope Ave. 599 591 599 Cindy Andrews $37.07 million 1868 Senior living, care and services; health care 46. Rochester, N.Y. 14620 330 | 269 315 | 121 591 (585) 546-8400 $35.94 million Rochester www.episcopalseniorlife.org FIFCO USA Rich Andrews Public 1878 445 St. Paul St. 595 595 6,500 Diego Quesada NA Rochester Brewer and importer of alcoholic beverages 47. Rochester, N.Y. 14605 NA | NA NA | NA 6,500 (585) 546-1030 $697.94 billion Florida Ice and Farm www.fifcousa.com Co. S.A. DelMonte Hotel Group John Del Monte Private 909 Linden Ave. 593 592 871 NA NA 1953 Hotel development and management, real estate 48. Rochester, N.Y. 14625 326 | 267 322 | 252 773 (585) 586-3121 NA Rochester development, construction and property management www.delmontehotels.com Gleason Corp. John J. Perrotti Private 1000 University Ave. 585 677 2,550 Christine M Cantie NA 1865 Manufacturer of production equipment for cylindrical 49. Rochester, N.Y. 14607 585 | NA NA | NA 2,600 (585) 473-1000 NA Rochester and bevel gears www.gleason.com Canandaigua National Bank & Trust Co. Frank H. Hamlin III Private 1887 72 S. Main St. 568 545 571 Michelle Pedzich NA Canandaigua Full-service community banking 50. Canandaigua, N.Y. 14424 NA | NA NA | NA 548 (585) 394-4260 NA Canandaigua National www.cnbank.com Corp.

Notes: Information was provided by representatives of local companies that responded to an email 3 As reported in the 2019 nonprofits list survey and by other sources. The local area is Monroe, Genesee, Livingston, Ontario, Orleans and 4 Researched by Alaine Keisling © 2020 Rochester Business Journal Wayne counties. The list reflects 2020 pre-COVID employee numbers unless otherwise noted. As reported in the 2019 Ontario County Employers list 5 1 As reported in the 2019 colleges and universities list Geneva Academy was founded in 1796; Hobart was founded in 1822; William Smith was founded If you would like your company to be considered for next year's list, or if there are any corrections or 2 in 1908. additions, please write to: Research, Rochester Business Journal, 16 W. Main St., Suite 341, Rochester, As reported in the 2019 manufacturers list NA - Not available N.Y. 14614; or email [email protected].

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Rochester Business Journal 7 RBJ 75: The Region's Top Employers (Ranked by total local employment) Organization Year est. locally Name 2020 local 2019 local employees 2020/2019 Top local executive 2019/2018 Headquarters Address employees Full-time | Part-time companywide HR manager companywide Parent company Business description Website Full-time | Part-time employees Telephone Rank revenue (if applicable) The Arc Wayne David Calhoun Nonprofit 150 Van Buren St. 560 560 560 Brian Gilbar $26 million 1964 Support and services for individuals of all ages with and 51. Newark, N.Y. 14513 NA | NA 342 | 218 560 (315) 331-7741 $26 million Newark, N.Y. without developmental and intellectual disabilities www.arcwayne.org Kodak Alaris Marc Jourlait Private 2013 336 Initiative Drive 550 550 2,100 Lisa Wainwright NA Rochester Photo, imaging and information management 52. Rochester, N.Y. 14624 NA | NA NA | NA 2,100 (888) 242-2424 NA Kodak Alaris Holdings www.kodakalaris.com Ltd. Keller Williams Realty Greater Rochester/ Finger Lakes 527 465 527 Charles Hilbert, Susan Glenz Private 2008 Residential real estate sales, KW commercial, KW 2000 Winton Road S., Bldg. 1, Suite 201 NA | NA NA | NA 465 NA $24.56 million Rochester luxury, national referral network, land sales, new 53. Rochester, N.Y. 14618 (585) 362-8900 NA construction www.kwroc.com Vision Automotive Group Daniel Edwards Private 800 Panorama Trail 525 520 525 NA NA 2000 Franchise car dealer 54. Rochester, N.Y. 14625 492 | 33 486 | 34 520 (585) 310-7025 NA Rochester www.visionauto.com Hammer Packaging Corp. 1 James Hammer Private 200 Lucius Gordon Drive 515 515 525 NA NA 1912 Packaging printing 55. Rochester, N.Y. 14586 515 | 0 510 | 5 525 (585) 424-3880 $122.63 million Rochester www.hammerpackaging.com Catholic Family Center 2 Marlene Bessette Nonprofit 87 N. Clinton Ave. 500 500 NA NA NA 1917 Comprehensive, integrated human services for families 56. Rochester, N.Y. 14604 NA | NA NA | NA NA (585) 546-7220 NA Rochester and individuals www.cfcrochester.org Dorschel Automotive Group Richard J. Dorschel Private 1949 3817 West Henrietta Road 491 471 491 Susan Jasek $348.2 million Rochester Motor vehicle sales and service 57. Rochester, N.Y. 14623 437 | 54 420 | 51 471 (585) 334-9440 $349.87 million RJ Dorschel Corp. www.dorschel.com Roberts Wesleyan College Deana L. Porterfield Nonprofit 2301 Westside Drive 489 506 537 Diane Wiley $35.25 million 1866 Higher education 58. Rochester, N.Y. 14624 267 | 222 272 | 234 517 (585) 594-6000 $36.11 million Rochester www.roberts.edu Van Bortel Auto Group Private 4211 West Henrietta Road 455 444 NA Mary Van Bortel NA 1985 Motor vehicle sales and service 59. Rochester, N.Y. 14623 367 | NA NA | NA NA (585) 222-2277 NA Rochester www.vanbortelcars.com LaBella Associates DPC Steve Metzger PE Private 300 State St., Suite 201 454 412 NA NA NA 1978 Provider of engineering, architecture, environmental, 60. Rochester, N.Y. 14614 NA | NA NA | NA 781 (585) 454-6110 NA Rochester survey and planning services www.labellapc.com LeChase Construction Services LLC William H. Goodrich Private 205 Indigo Creek Drive 436 476 764 NA $904 million 1944 Construction management, design-build, general 61. Rochester, N.Y. 14626 NA | NA NA | NA 779 (585) 254-3510 $941 million Rochester construction and development www.lechase.com M&T Bank Daniel Burns Public 1856 Provides banking, investment, insurance and mortgage 3 City Center 425 450 18,000 NA $6.19 billion Buffalo financial services to consumer, business and 62. Rochester, N.Y. 14604 NA | NA NA | NA 17,300 (800) 724-2440 $5.93 billion M&T Bank Corp. government clients www.mtb.com Catholic Charities Community Services Care management and direct care support for people 2 Lori VanAuken Nonprofit 1099 Jay St., Building J 425 425 NA NA NA 1980 with developmental disabilities, traumatic brain injuries, 63. Rochester, N.Y. 14611 NA | NA NA | NA NA (585) 339-9800 NA Rochester HIV/AIDS, behavioral health diagnoses and other www.cccsrochester.org chronic illnesses within a 12-county region Villa of Hope 2 Christina Gullo MSW MBA Nonprofit 3300 Dewey Ave. 420 420 NA NA NA 1942 Helps at-risk youth overcome serious emotional and 64. Rochester, N.Y. 14616 NA | NA NA | NA NA (585) 865-1550 NA Rochester behavioral challenges and build lifelong strengths www.villaofhope.org Friendly Senior Living 3 Michael Perrotta Nonprofit 3156 East Ave. 407 407 NA NA NA 1849 Senior communities offering a continuum of care 65. Rochester, N.Y. 14618 NA | NA NA | NA NA (585) 381-1600 NA Rochester www.friendlyhome.org Optimax Systems Inc. 1 Richard Plympton Private Manufactures optical components including aspheres, 6367 Dean Parkway 402 402 403 NA NA 1991 cylinders, prisms and spheres for ultraviolet, visible and 66. Ontario, N.Y. 14519 370 | 32 NA | NA 402 (585) 265-1020 NA Ontario infrared application www.optimaxsi.com O'Connell Electric Co. Inc. Victor E. Salerno Private Full-service electrical contractor serving New York 830 Phillips Road 385 375 800 Susan Parkes McNally $302.51 million 1911 State and surrounding regions of the northeast; 67. Victor, N.Y. 14564 385 | 0 375 | 0 800 (585) 924-2176 $248 million Victor comprehensive design build, construction, service, www.oconnellelectric.com maintenance and emergency response services

4 Wright Beverage Distributing 1 Claude H. Wright Private 3165 Brighton-Henrietta Townline Road 340 340 398 NA NA 1953 Wholesale beverage distributor including beer and non- 68. Rochester, N.Y. 14623 291 | 49 NA | NA 398 (585) 427-2880 NA Rochester alcoholic products www.wrightbev.com Manning & Napier Advisors LLC 5 Marc Mayer Public 290 Woodcliff Drive 338 338 366 NA NA 1970 Investment firm 69. Fairport, N.Y. 14450 NA | NA NA | NA 366 (585) 325-6880 NA Fairport www.manning-napier.com Isaac Heating & Air Conditioning 6 Raymond Isaac Private 50 Holleder Parkway 337 337 413 NA NA 1945 Heating and air conditioning service and installation 70. Rochester, N.Y. 14615 NA | NA NA | NA 413 (585) 546-1400 NA Rochester provider www.isaacheating.com LSI Solutions Inc. 1 Jude S. Sauer MD Private 7796 Victor Mendon Road 335 351 335 NA NA 1986 Medical device research, design, manufacturing, 71. Victor, N.Y. 14564 335 | 0 NA | NA 379 (585) 869-6600 NA Victor marketing and sales www.lsisolutions.com ConServe Mark Davitt Private 200 CrossKeys Office Park 331 476 433 Jessica Booker NA 1985 Accounts receivable management in higher education, 72. Fairport, N.Y. 14450 NA | NA NA | NA 616 (800) 724-7500 NA Fairport government, consumer and commercial markets www.conserve-arm.com Nixon Peabody LLP 1 Jared Lusk Private 1300 Clinton Square 321 321 1,464 NA NA 1875 Legal services 73. Rochester, N.Y. 14604 287 | 34 NA | NA 1,464 (585) 263-1000 NA Boston www.nixonpeabody.com Elmer W. Davis Inc. 1 Jeffery Davis Private 1217 Clifford Ave. 315 315 360 NA NA 1936 Commercial roofing 74. Rochester, N.Y. 14621 162 | 153 NA | NA 360 (585) 546-2846 NA Rochester www.elmerdavis.com Five Star Bank 1817 7 Martin K. Birmingham Public 220 Liberty St. 300 300 700 NA NA Warsaw Banking 75. Warsaw, N.Y. 14569 NA | NA NA | NA 700 (877) 226-5578 NA Financial Institutions www.five-starbank.com Inc.

Notes: Information was provided by representatives of local companies that responded to an email 4 Wright Beverage Distributing is the dba for Wright Wisner Distributing Corp. Researched by Alaine Keisling © 2020 Rochester Business Journal survey and by other sources. The local area is Monroe, Genesee, Livingston, Ontario, Orleans and 5 Wayne counties. The list reflects 2020 pre-COVID employee numbers unless otherwise noted. As reported in the 2019 money managers list If you would like your company to be considered for next year's list, or if there are any corrections or 6 1 As reported in the 2019 private companies list As reported in the Rochester Chamber Top 100 list additions, please write to: Research, Rochester Business Journal, 16 W. Main St., Suite 341, Rochester, 7 N.Y. 14614; or email [email protected]. 2 As reported in the 2019 nonprofits list As reported in the 2019 banks list NA - Not available 3 As reported in the 2019 skilled nursing providers list

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8 Rochester Business Journal Spirit of innovation keeps some manufacturers humming By VELVET SPICER It was quite an opportunity, said Mary Xerox’s Webster campus also is involved Fromm, Xerox’s vice president of global in ventilator production through a collabo- Right now all eyes are on health care and manufacturing. ration with California-based Vortran Medical the COVID-19 pandemic. But behind the “I had seen Hickey Freeman was starting Technology. And as an essential business, scenes, area manufacturers are staying open to make some masks with Rochester Gen- Xerox continues to manufacture consumable and remaining relevant by making connec- eral Hospital, and the same day I was in items and spare parts in Webster. tions, working together and helping others touch with our union business agent — we In March, Rochester Midland Corp. teamed in need. use the Rochester Regional Joint Board di- with Iron Smoke Distillery to produce eth- A recent case in point: Rochester Institute vision of the Workers United union —and anol-based hand sanitizer and supply it to of Technology works with Xerox Holdings he represents Hickey Freeman. I called him at-risk frontline staff, hospitals and first -re Corp. to design masks that are then manu- that Saturday and by Sunday we had a proj- sponders. By the end of the month, more factured by Hickey Freeman — thanks to a ect planned where the guy who developed than 9,000 gallons of hand sanitizer had connection made by local union represen- the mask design was dropping off the pro- been produced, and company officials -es tatives — and sent to area hospitals, where totype,” Fromm recalled. “It was a serendip- timated 15,000 gallons would be produced they are used by staff to keep themselves itous thing. I would never have expected to each week for communities where supply is and their patients safer during the pandemic. have all this connection happen this quickly.” short. “The supply chain for these materials has been incredibly volatile over the last couple The Western New of weeks, and the innovative thinking on Iron York Energy plant Smoke Distillery’s part to convert their distill- near Medina in ing process to manufacture hand sanitizer is Orleans County has to be commended,” said RMC Co-CEO Kath- adapted operations to provide ethanol erine Lindahl. “Based on a handshake and for hand sanitiz- mutual interest in moving this to maximum er. It's but one production quickly but safely, our compa- example of how nies have collaborated incredibly well. How manufacturers have we are showing up together matters for our altered operations community, team members and customers.” to meet the coro- navirus pandemic. In Orleans County, Western New York En- Photo by Dick Moss ergy has adapted operations to provide dis- tilleries, technology companies and global personal care companies with ethanol to produce hand sanitizer in response to the pandemic. “In conjunction with New York’s corn grow- ers, Western New York Energy is committed to assisting distillers and companies of any size to manufacture hand sanitizer in the fight against the COVID pandemic,” said WNYE President and CEO Tim Winters. “We could not do any of this without support from the farmers, our partners for the past 13 years.” Rochester Optical Manufacturing in recent weeks designed a reusable spectacle-mount- ed PPE full face shield that would work with most personal eyeglasses, said company CEO Patrick Ho. Although not a replacement for N95 face masks, the face shield offers an extra barrier. Rochester Optical has made the face shield available to consumers and businesses on its website. Similarly, J.N. White Associates Inc. has launched a splatter protecting face shield to help fight the spread of the virus, while East- man Kodak Co. entered an agreement with the state of New York to supply isopropyl al- cohol to aid in the production of “NYS Clean” hand sanitizer. To support the state’s production of hand sanitizer — available free to residents and distributed to impacted communities as well as state agencies like schools and the Metro- politan Transportation Authority — Kodak in March began delivering tanker loads of the chemical from its Eastman Business Park fa- cility. Like many other local manufacturers, Unither Manufacturing LLC continues to op- erate at full capacity. In fact, the Henrietta

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Rochester Business Journal 9 manufacturer is actively seeking to fill 25 positions. The company has more than 300 employees, a 50 percent expansion from a year ago, said Dan Harvey, direc- tor of human resources for the Rochester division. “We’re an essential workplace so our product lines range from cough syrup through epileptic medicine to crone’s disease to sterile eye drops and inhalation products, which are new to us,” Harvey said. “We’re working very hard to get new products on- line and to continue keeping our supplies to the marketplace very full.” Unither is a clean room facility, meaning that the company did not need to make changes like other manufacturers did in order to comply with social distancing rules in place statewide. But it is not without its challenges either. Unither’s supply chain has been affected to some degree by the global pandemic. “Luckily through FDA regula- A digital monitor for an emergency prototype ventilator developed by a Rochester Institute of Technology-led team of re- gional and health care experts. A lot of innovation in fighting the pandemic has been through cross-discipline cooperation. tions a lot of the pharmaceutical RIT photo by Chris Piggott companies have redundant sup- ply chains, so we’ve been doing force by nearly 50 as demand in- business, so the company is con- virus outbreak,” said ISM CEO very well to date,” Harvey said. creases as a result of COVID-19. tinuing its manufacturing oper- Thomas Derry. “For a majority “But it’s getting more and more Elsewhere, Transcat Inc., a ations as much as possible, said of U.S. businesses, lead times challenging as the truly global Rochester provider of accredit- Production Manager Josh Den- have doubled, and that shortage supply chain has been restrict- ed calibration, repair, inspection nie. is compounded by the shortage ed.” and lab instrument services, has “We have removed anybody of air and ocean freight options Unither is not the only local been deemed an essential busi- from the building that can work to move product to the United manufacturer in growth mode. remotely and they’re working States — even if they can get or- ness and said its calibration labs, inTEST Corp., the parent compa- from home,” Dennie said. “And ders filled.” distribution center and support ny of Rochester’s Ambrell Corp., what we’ve done is we’ve split Batavia’s Graham Corp. in offices remain fully operational said last month that it planned everybody else up into different March temporarily closed its to expand its applications labo- during the coronavirus pandem- areas and social distancing as factory, sending more than 300 ratory capabilities to California, ic. much as we possibly can.” workers home. But in a sur- while Newark’s IEC Electronics Optimax Systems Inc. also has As a three-shift operation, Op- prising move, the heat transfer planned to increase its work- been classified as an essential timax is able to spread its staff- equipment manufacturer chose ers out more and has opened the to continue paying its staffers facility up to work on Saturday throughout the shutdown. Com- On the fly, and Sunday to enable workers to pany officials said that bodes Rochester social distance even more. But, well for Graham because it al- Optical like Unither, the company’s sup- lows the company to hold onto Manufactur- ing ply chain has been affected by its talent pool. designed a the pandemic. Area manufacturers have had reusable, “All of our direct supplies for di- to deal with a number of issues eyeglass rectly making the optics that we surrounding COVID-19, but Xe- mounted make haven’t really been affect- rox’s Fromm said one thing is face shield ed tremendously, but we’ve been consistent: the strength and in- for the protection really challenged with all sorts of novation of Rochester compa- of paper products, gloves that we nies. medical use, cleaning supplies, that sort “We have such a culture of in- profes- of thing,” Dennie acknowledged. novation. So many companies sionals “But most of our supplies for the were birthed here and went on who wear direct manufacture have been to amazing runs of great prod- glasses. Provided pretty readily available.” uct innovation. It’s been amazing photo A March survey from the In- to see now with this incredible stitute for Supply Management need in the world for innova- showed that nearly three-quar- tive products to come to market ters of companies were ex- quickly that we can build on the periencing some sort of sup- strengths of all these different ply chain disruptions due to pillars,” Fromm said. “We can all COVID-19. Of those, one in six just start to spark ideas together companies reported adjusting and find amazing ways to help revenue targets downward an the world. Rochester epitomizes average of 5.6 percent due to that amazing strength and spirit the pandemic. of innovation.” “The story the data tells is that companies are faced with vspicer@bridgetowermedia. a lengthy recovery to normal com / 585-653-4021 / @Velvet_ operations in the wake of the Spicer

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10 Rochester Business Journal Public companies Some of biggest get bigger University of Rochester and Rochester Regional Health are the two largest local em- ployers yet again, by quite a bit. But RRH showed the largest numerical job growth in the RBJ 75 in the past year, adding 1,304 jobs. UR slipped slightly. Last year, UR led the way in job growth with 1,413 new employees while RRH added 190. The newly created L3Harris Technologies Inc. came in sixth at 3,900 jobs, while Angels in Your Home added 404 local employees to move up two spots to seventh on the list. Who added the most jobs 1,304

Paychex retains spot as 404 400 381 largest public company 270

Paychex Inc. makes a return this year as the public company with the largest local workforce in the RBJ 75, with L3Harris Technologies Inc. not far behind. Rochester Angels in Your L3Harris Wegmans Epilepsy- While the University of Rochester, Rochester Regional Health and Wegmans all Regional Home Technologies Food Markets Pralid Inc. have more local employees, the fi rst two are nonprofi ts and the third is a private Health Inc. Inc. company. Paychex added 16 local jobs to check in at 4,771 this year. L3Harris Technologies leaped from 3,500 to 3,900 thanks to the merger of Harris Corp. and L3 to create a Employment changes at the top 10 new company and form a force to reckon with in the Rochester-area economy. The next largest public companies on this year’s list are Charter Communications, 2019 2018 Percent Change with a local workforce of 1,300, and Citizens Bank, at 1,175. The concept of Rochester having a Big Three has been fading in the region's rear- 31,637 University of Rochester -0.52% view mirror for several years now. 31,802 As noted elsewhere, two of the former big three, Xerox and Kodak, were not included in this year’s list because they have not been transparent about their local 17,594 employment fi gures. Rochester Regional Health 8.01% 16,290 The third member of the once-lauded Big Three, Bausch & Lomb Inc., comes in just after Citizens Bank with a local workforce of 1,130. 13,434 The local operations of CooperVision Inc. (1,032) and General Motors (1,000) Wegmans Food Markets Inc. 2.92% round out the public companies in the top 25 of this year’s RBJ 75. 13,053

4,771 0.34% Annualized Total Return Paychex Inc. 4,755 Ranked by total % one-year return as of 12/31/2019 4,196 One-Year Five-Year Ten-Year Rochester Institute of Technology 0.46% Rank Company 4,177 Return Return Return

1. The Carlyle Group 116.79% 12.26% n/a 3,900 L3Harris Technologies Inc. 11.43% 2. Xerox Corp. 92.23% 3.47% 7.96% 3,500 3. Eastman Kodak Co. 82.35% -26.51% n/a 4. Charter Communications Inc. 70.22% 21.35% 28.57% 2,620 Angels in Your Home 18.23% 5. Transcat Inc. 67.51% 25.52% 15.18% 2,216 6. Bausch Health Companies 61.99% -26.86% 8.51% 2,274 7. IEC Electronics Corp. 58.92% 13.85% 5.54% Heritage Christian Services Inc. 7.98% 2,106 8. Thermo Fisher Scientific Inc. 45.55% 21.41% 21.61% 9. Citizens Financial Group Inc. 41.82% 12.88% n/a 2,117 YMCA of Greater Rochester -1.40% 10. Paychex Inc. 34.54% 16.69% 14.77% 2,147 11. Alstom 33.66% 11.68% -2.06% 2,098 12. Financial Institutions Inc. 29.14% 8.25% 13.99% Lifetime Healthcare Cos. Inc. -35.86% 3,271 13. Baxter International Inc. 28.39% 17.49% 12.29% 14. Evans Bancorp Inc. 26.97% 13.38% 16.59% 15. The Cooper Cos Inc. 26.27% 14.69% 23.81% Comparing the three sectors 16. M & T Bank Corp. 21.66% 8.57% 12.66% Non-profi ts Public Private 17. Constellation Brands Inc. 19.87% 15.38% 28.82% 18. Onex Corp. 16.34% 1.92% 11.32% 19. Monro Inc. 15.03% 7.45% 14.57% Companies 20. General Motors Co. 14.01% 5.27% n/a 21. Enpro Industries Inc. 13.07% 2.73% 10.51% 29 22. Avangrid Inc. 5.80% n/a n/a 16 23. Exelon Corp. 4.28% 7.97% 3.55% 30 24. Florida Ice & Farm Co S.A. -12.36% 2.37% 9.05% 25. BioTelemetry Inc. -22.47% 35.76% 22.78% Jobs 26. Conduent Inc. -41.67% n/a n/a 78,867 27. Frontier Communications Corp. -62.62% -58.24% -33.30% 19,661 28. Windstream Holdings Inc. -95.69% -71.88% -45.87% 33,414 S&P 500 Index 31.49% 11.69% 13.55%

Source: Gregg Edwards, Forensic Economics Inc. / Bloomberg RBJ

Rochester Business Journal 11 Firms must prepare now for eventual reopening of work space By KEVIN OKLOBZIJA

New York is still weeks away from phasing in a restart of reg- ular business activity, but com- panies need to decide now what Inspiring lives their post COVID-19 workplace will look like. for more than What percentage of your workforce will return immediate- 150 years ly? Have you met Occupational Safety and Health Administra- tion (OSHA) requirements for Episcopal SeniorLife Communities is special employee safety? Are you con- sidering temperature testing for because of our people — some of the best employees? How will you man- in the field — who support and inspire each age your employees' fl ood of un- used vacation time? Kim Harding other every day. A sincere thank you to our Those are just some of the caring and essential staff as we work together many questions employers bet- fessional. Since the latter may be 585.546.8400 EpiscopalSeniorLife.org ter have answered before re- unrealistic for most companies, during this challenging time. opening the offi ce to employ- it should at least be done by ees, according to Kim Harding, someone in management with a a partner at Nixon Peabody LLP full understanding of privacy re- who works in the fi rm's labor and quirements. Skilled Nursing • Rehabilitation Services • Specialized Memory Care employment group. For companies that have con- Assisted Living • Independent Living • Patio Homes Senior Housing and Apartments • Hospice • Neighborhood Programs Most employers will probably tinued operations during the implement a phased-in return, pandemic, use of paid time off perhaps staggering work weeks has plummeted. Who wants to ESLC_RBJ_4c_QP (4.675x6.75).indd 1 4/15/20 3:06 PM or bringing back only employ- burn vacation days when you ees who are essential to offi ce can't go anywhere? operations while allowing the re- But what happens when ev- mainder of the staff to work from eryone wants three weeks off home, she said. between July 4 and Labor Day? "It's reasonable to think some Your fi rm may not be able to employees will never return to grant every request. the workplace and will contin- "If you're worried about not ue to work from home," Harding having suffi cient staffi ng, you said during a webinar in mid- may consider PTO payout," April sponsored by the Greater Harding said. "Maybe that would Rochester Chamber of Com- be too much of a hit to the bot- merce. tom line, but the use-it-or-lose-it That means an employer must policy will be very challenging. evaluate what expense reim- You might consider a one-time bursements should be expected revision." and what technological or secu- The work-from-home edict rity enhancements must be im- now in place could bring about strength. stability. service. plemented. an interesting quandary for em- Everything you need in a bank. For relationships that span generations. Still, the majority of employees ployers in the future. Such as: If probably will be returning to the an employee has maintained the Canandaigua National Bank & Trust has remained an independent, workplace. Thus, good-faith ef- necessary level of productivity, community bank since 1887—with stable, local leadership that has forts to prevent an outbreak of how could a future request to allowed us to thrive in every kind of economy. the coronavirus must be taken, work from home be denied? Harding said. Those precautions Harding also warned that there We stay focused on our customers’ needs and provide new and innovative could follow OSHA's sugges- could be an increase in litiga- ways to meet them, without changing our commitment to personal service. tions for some sort of structural tion because of the rush to un- So we can be your bank now, and for future generations. As always, CNB barriers as well as the elimination derstand rules and regulations continues to invest in you. of the collaborative work space. regarding the coronavirus and Employees that have direct con- workplace changes. Economic tact with the public may require Discover the CNB difference today. Call your fragility often spawns more legal neighborhood CNB office, or visit CNBank.com. personal protective equipment. action by employees. Temperature testing of all em- "With everyone being forced ployees has been considered by to think things through quickly, some companies, but Harding some employees may feel you said implementation of such a may be treating employees dif- policy requires careful planning. ferently or they may feel discrim- (585) 394-4260 | The testing must be private, the Member FDIC inated against," she said. BLOOMFIELD • BRIGHTON • BROCKPORT - COMING 2020 • CANANDAIGUA–LAKESHORE • CANANDAIGUA–MAIN results must be kept confi dential CHILI • FARMINGTON • GREECE–LATTA & LONG POND • GREECE RIDGE • HENRIETTA • HONEOYE and ideally the tests would be HONEOYE FALLS • IRONDEQUOIT • MANCHESTER-SHORTSVILLE • MENDON • PENFIELD • PERINTON koklobzija@bridgetowermedia. PITTSFORD • ROCHESTER–ALEXANDER PARK • ROCHESTER–COLLEGE TOWN • ROCHESTER–EAST MAIN administered by a medical pro- com/(585) 653-4020 VICTOR • WEBSTER–BAYTOWNE • WEBSTER JACKSON-RIDGE

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12 Rochester Business Journal Remote work explosion is changing our workplaces

By MARC GABRIEL in-place orders, American workers had al- According to Global Workplace Analytics, ready begun to conduct their professional 5 million American employees worked at COVID-19 did not invent at-home work, but lives remotely to their office desk space. home or half-time at home as of 2018. The it has surely pushed the conversation for- “There was a push for remote work before remote working experiences of the Great ward. With millions of Americans working at the virus,” says Amit Batabyal, the Arthur J Pause are likely to only increase the number home for the past several weeks, the global Gosnell Professor of Economics at Rochester and frequency of that type of flexible em- pandemic is forcing firms to adopt what was Institute of Technology. “Primarily because ployment. recently a nuance in the digital work age. some employers are moving toward a direc- In a webinar with members of the Great- Prior to the social distancing and shelter- tion of greater flexibility.” er Rochester Chamber of Commerce last month, New York Lt. Gov. Kathy Hochul said she thinks smart businesses will adapt more flexibility going forward, and that that flexi- bility will be especially beneficial to working mothers who are trying to juggle a career with raising a family. “I think smart businesses are evaluating what the new normal looks and feels like,” Hochul said during that webinar. But it won’t necessarily be an easy transi- tion for some companies. “The culture of some businesses is that you come into the office,” says Iconic IT CEO Mike Fowler. “That’s what you do and the culture of other businesses has always been that there is some flexibility and you work from home when you need to. And I think that culture change is the biggest challenge facing businesses.” But more flexibility will be a good thing for workers, Batabyal says. He says he con- siders more remote work a shift for great- er labor mobility in the U.S. economy going forward, and it will help a lot of people, es- pecially those in the gig economy. He says he believes that anything that promotes job flexibility — and remote working is certainly in that category — ought to be a good thing, not only for employees but for the economy as a whole. Batabyal suggests certain sectors of the economy are better poised to handle the shift of labor to virtual. Almost any task that requires a computer screen and an internet connection are the most amenable for re- mote work, he says. Businesses that were already equipped with the tech can breathe a sigh of relief, but even they face some changes. “Never for a million years would I have thought this is the reason we would need to have everyone work virtually,” says Mike Del- la Porta, vice president of Business Opera- tions & Technology at Rochester-based firm Butler/Till Media Services Inc. The communications company would rou- tinely operate out of its 1565 Jefferson Road location, but its cloud-based infrastructure and tools like Office 365 and OneDrive have allowed its staff to snap into remote work quickly. “I’m glad we’ve done all of that. When we had to make the decision to go remote it was a relatively seamless transition. No one really skipped a beat,” says Della Porta. Over a month ago, Butler/Till was ready to respond to COVID-19 when it brought 165 employees into the virtual work environment in a matter of 24 hours. Quality bandwidth and redundant internet service providers

Photos by Depositphotos.com RBJ

Rochester Business Journal 13 “The culture of some businesses is that you come into the office. That’s what you do. And the culture of other businesses has always been that there is some flexibility and you work from home when you need to. And I think that culture change is the biggest challenge facing businesses.”

—-Mike Fowler, CEO of Iconic IT

Mike Fowler help make that sort of pivoting aspect of conference calls.” Both firms get the full use work can become remote work. possible, while also being critical Fowler’s Iconic IT LLC, 656 out of programs like Microsoft “Any situation that requires to its usual operations as a com- Kraeg Road, is another local firm Teams that enable workers to face-to-face interaction with a cli- munications firm. whose business does not just expedite their collaborative ca- ent is hard to outsource to remote “We don’t have desktops here depend on technology but is the pacity through video meetings work,” says Batabyal. “Even more at Butler/Till. Everyone has a lap- tech itself. The IT company went and workplace chats. Iconic IT difficult are tasks that call upon top. We even have VPN licenses by the name Capstone Informa- helps firms get set-up with tools physical interaction, like out-pa- for everyone in the organiza- tion Technologies until last July. like Teams or Slack and via other tient care, emergency medical tion,” says Melissa Palmer, the The same tools made the vir- measures that allow its clients to services or law enforcement.” firm’s CFO. Still, she said she has tual transition easy for it as well. work from home. Some of Iconic IT’s clientele fall begun to see a shift in the way “Iconic IT is completely in the “We support over 500 busi- into this category. remote work is done. cloud. There is nothing we need nesses,” says Fowler. “They are “Technology doesn’t solve all “What I find is that historically, in our infrastructure, in our build- all over the place; we’ve got problems,” says Matthew Topper, you would be having a confer- ing to provide services to our cli- nonprofits, medical firms, den- CTO of Iconic IT. “We’re seeing ence call and maybe half-and- ents. It’s a great place to be. We tists, law firms, manufacturing, that with dentists. At the mo- half of the people would be on simply told our employees, ‘work schools, and houses of worship.” ment they are operational for video or over the phone. Now I from home tomorrow’,” says With the nature of different emergencies only, so their offic- feel everyone is joining the video Fowler. kinds of labor, however, not all es are closed.”

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14 Rochester Business Journal Matt Topper Melissa Palmer Kathy Hochul Mike Della Porta

Only people in the bookkeep- Because hospitals are obligat- In spite of all the caveats that ting dark and they’re still at their ing and administrative positions ed to carefully handle protect- roadblock employers, it seems computer — they’re even having of health care are capable of re- ed health information, or PHI, that the most ubiquitous concern meals in front of their comput- mote access. Even then, it’s not in compliance with HIPAA and for these fi rms is a sense of conti- er. We want to make sure that always possible. Many of Iconic other regulations, remote work nuity in their work culture. Butler/ they’re getting up and getting IT’s clients are concerned about cannot be an option. Hospitals Till and Iconic are ensuring they out, taking care of themselves. data security in their remote would be inviting lawsuits and care for the wellbeing of their Frankly, if you are worried about work operations and the health all sorts of liability by allowing a employees and do not buy into your employees not putting in care providers in hospitals are home-owned remote device to any idea that remote work sug- the eff ort that is a concern, to chief among them. gain access its data. gests a decline in productivity. begin with, you would be having “The clients that we have been “It’s a pretty signifi cant risk as “I’m not so concerned about that in the offi ce.” working with really take the se- far as protection because you getting what we should be get- curity aspect of it seriously. can no longer say that this in- ting out of our workers. I’m con- Marc Gabriel is a Rochester-ar- What they want is secure remote formation was only ever on the cerned they aren’t stopping!” ea freelance writer. access, not just remote access,” company or corporate-owned says Fowler. “Folks start their day Includes reporting by RBJ re- says Topper. PCs,” says Topper. at their computer, and it’s get- porter Kevin Oklobzija.

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Rochester Business Journal 15 12 local CEOs offer sage wisdom about this crisis

These are unprecedented times, and numerous businesses in the Rochester region • Eric Bieber, MD, President and CEO, Rochester Regional Health are facing obstacles they have never had to overcome before. • Lauren Dixon, Co-Founder and CEO of Dixon Schwabl The Rochester Business Journal thought it would be helpful to turn to a few • Paul Guglielmo, Founder and CEO of Guglielmo Sauce, LLC CEOs, proven successful leaders, for their views. We hope the wisdom they’ve • Michael Hess, CEO, President and Founder, Waste Harmonics learned through their experiences will help other businesses, large and small, to • Mark J. Kovaleski, CPA, Managing Partner, Mengel Metzger Barr & Co. cope with the economic crisis caused by the pandemic. • Jay McHarg, CEO, AeroSafe Global We received responses from 11 CEOs whose companies are either headquartered • Faheem Masood, President and CEO, ESL Federal Credit Union here or have a large presence in the area: • Jett Mehta, President and CEO, Indus Hospitality Group • Martin Mucci, President and CEO, Paychex • Peter Schottland, CEO, American Packaging Corporation • Justin Smith, President and COO of Brite

A 12th executive, MVP Health Care’s all links of the supply chain. Also, we've work ethic and sense of worth that got us investing in new equipment locally and President and Chief Executive Officer learned lessons about how long we can here. This should allow us to come out of will be adding up to 100 high paying, Christopher Del Vecchio, didn’t respond survive off of what we have on hand, this crisis with minimal disruption." manufacturing jobs over the next 6-12 to our questions but did offer a state- and whether or not we should rethink months. Our efforts have focused on ment that said, in part: that appropriate amount of inventory to Faheem Masood, ESL: taking care of our people as they are the “As a health insurer, caring for our keep on hand at any given time." "The most important thing for us at critical component to our success—both members and the ESL is to be there for our employees, our now and in the future." community is –and has Michael Hess, Waste Harmonics: customers and the Greater Rochester always been–our top "First and foremost, the safety and community in times of need. We state Justin Smith, Brite: priority. … Now more well-being of our employees, their fam- our purpose is to “help our community "For me, this is clear. You must do than ever, organiza- ilies, our customers and our vendors is thrive and prosper,” and demonstrating everything you can to maintain your tions must continue to at the top of the list. We’re grateful to this has never been more important most valuable asset, your employees. be innovative and agile work with a hardworking, talented group than to address what we’re experiencing If I have learned anything from the while understanding of people internally and externally, and with the coronavirus pandemic. If the last twenty years of owning Brite and and investing in their without them our business wouldn’t be community thrives, ESL thrives, and the managing through two prior crises, your top priority. MVP has where it is. ability to thrive in this environment is employees are paramount to a recovery, worked hard to flatten Trash is an essential service across certainly being challenged during these but more importantly to an acceleration. Christopher the COVID-19 curve all industries and many businesses are unprecedented events. After 9/11 and the Great Recession of Del Vecchio by implementing new relying heavily on us to keep things We are prepared and managed to 2008, we saw significant bounce-backs systems, processes, and policies that not running. We’re doing everything we can sustain events such as this, so the ability almost immediately. Business activity only benefit the health and well-being of to provide the support our employees, to offer loan payment deferments, levels picked up rapidly and we were its employees, but its members and the customers and vendors need during this remove fees and provide vital loans to able to handle more opportunities than communities we serve.” time — from enabling fully remote work- our personal and business customers is those organizations that had been — ing operations to servicing adjustments vital during these uncertain times. ESL forced to down-size during the eco- Like Del Vecchio, not everyone respond- and contract adjustments that lessen and other financial institutions extending nomic downturns that occurred. I would ed to every question, and some of the the burden of financial hardships. Being these financial hardship offerings to cus- recommend to anyone running a small emailed responses were edited out be- there for one another, listening and tomers helps them, us and the communi- business to do their best in this regard cause they were too similar to other re- adapting, where necessary, in the face of ty at large. This is a disruption in our way as it will pay dividends in the end." sponses. Otherwise, we tried to stay true uncertainty will help us all get through of life unlike anything we’ve experienced to the responses as they were received. this together." before, but we are already seeing stories M&T Bank’s Gary Keith recently was across Greater Rochester of individuals quoted as saying this isn’t a time for cal- — Responses compiled and lightly edited for space, Mark Kovaleski, Mengel Metzger Barr: and organizations helping to support the culating numbers, it’s a time for taking redundancies and grammar by Special Products "The most import- community. These stories are a neces- action. What are some actions you’ve Editor Dick Moss, ant advice I can give sity because they have the ability to lift taken to address this crisis? [email protected] is to stay calm and up and reinforce our belief that we are not overreact. This one of the strongest and most resilient Bieber, RRH: RBJ: How can businesses — and your pandemic is unlike communities anywhere." "Mr. Keith was speaking as a banker business or institution in particular — anything I have seen and economist about best position themselves to come out of in my lifetime and the Jeff Mehta, Indus: bottom-line profit and this crisis on a stable footing? impact on the econo- "Keeping in constant communica- loss. As a not-for- my and small business tion with our team has been crucial in profit health system, Eric Bieber, RRH: is game changing. continuing operations. We cannot be fiscal strength is the "Put the customer first — in our Businesses must be successful without one another. Also, bedrock on which case, patient health care needs. Provide Mark Kovaleski able to adapt quickly maintaining a solid network of like-mind- we build our services an integrated, high quality care expe- in the short-term to ed business owners gives us a support to our community. rience across all system facilities and stay on course. However, beyond that, system to get past a crisis like this. As However, during the delivery channels. Honor your employ- they must take a step back and ensure the rules change day to day, having COVID-19 crisis, we ees. Support them with the training they are not making rash decisions that people internal and external to the or- Eric Bieber emphasized attention and tools they need to do their jobs. could potentially benefit the short-term ganization to speak to gives perspective to numbers of a dif- Recognize and reward their centrality but seriously damage their long-term and helps spark new, innovative ideas to ferent kind: COVID-19 to fulfilling your organization’s mission. viability. There will be some closings, but overcome the hurdles. test results; patient surge predictions; Maintain strong relationships with your the vast amount of area businesses are Martin Mucci, Paychex: Be mindful personal protective equipment (PPE) community, supply chains, government strong businesses that will endure this of your financial position and strength, supplies; staffing needs. entities, vendors, industry peers — and crisis and thrive in the future." including cash on hand. During times of Many of the actions we took long be- within your own organization. Ensure less demand for your services, you must fore COVID-19 had put us in a strong po- operational continuity. Beyond disaster Jay McHarg, AeroSafe: conserve your spending and identi- sition to meet the crisis. We’d standard- recovery systems, build interlocking "I am fortunate to be part of a fy costs that can be reduced without ized on evidence-based care protocols leadership teams that can sustain the company that helps deliver medicines impacting your service to clients and system-wide, improving patient care organization even in the absence of key to those in need. We are certainly not your growth opportunities and without outcomes. We’d developed electronic members. Maintain fiscal strength to as important as those that diagnose minimizing employee disruption. Review systems for digital health care delivery enable high-value investments in people, the illness or develop the life-saving your trends from past recessions or and patient-centric records access. We’d processes and technology. Innovate to drugs or those on the front lines caring downturns and plan accordingly. Try not pioneered advanced surgical standards drive ever-improving quality and out- for the sick — but we like to think we to make short-term decisions that will recognizing the special vulnerabilities of comes." make a difference by ensuring the safe not benefit your business, including the aging populations. delivery of amazing products that make impact on your clients and employees, Specifically in regards to COVID-19, Lauren Dixon, Dixon Schwabl: lives better. For this reason, we are an in the long run. Pay attention to new when the virus first appeared in China in "The way to come essential business and must continue norms that arise from this environment December, we watched closely, collab- out of this on stable to support our customers during this and take actions to prepare for them, in- orated regionally, and adjusted oper- footing is to take care pandemic. cluding changes in the way your clients ations to prepare for the anticipated of your most valuable Our site in Rochester employs about want to be sold to or serviced. You also patient surge. When the time came, we assets — for us, it’s 150 people, 100 of which must still come find that, during times like this, high-per- acted ahead of the curve to: about our people and to work every day to build high-tech forming, well-trained employees working • Protect the health and safety of pa- our clients. I told my insulated containers that are used to ship in a culture with strong company values tients, staff and the community through team members I don’t temperature-sensitive medicines, includ- are better able to respond and adjust, visitor restrictions. care about making ing many of the COVID-19 clinical trial and support your business and clients." • Establish Rochester’s first hospital money during this studies currently underway. in-house COVID-19 testing capabilities, Lauren Dixon time. I care about The challenge of this crisis is not Peter Schottland, American Packaging: followed by drive-through testing. taking care of all of only how you keep everyone physically "American Packaging is well posi- • Increase bed capacity by postpon- our Dixon Schwabl healthy, but also how you can ensure tioned in this economic environment ing elective surgeries and moving appro- families and people we do business with. the mental health and wellbeing of the as we produce packaging for food priate appointments to telemedicine. Our goal should be to break even and I’ll workforce we are counting on to get us and pharmaceutical customers. As an • Collaborate with county, state and be dancing in the streets!" through this pandemic. By implementing essential business, we have continued federal governments, and other health policies and procedures that are sustain- to operate through this crisis and are systems to create a phased, integrated Paul Guglielmo, Guglielmo Sauce: able and potentially indefinite, we are seeing upticks in a number of areas of plan for regional crisis response. "I think we have learned valuable creating a new way of working together our business as the entire industry works • Work with our supply-chain lessons about how much we depend on while hopefully preserving the culture, to keep supply on store shelves. We are partners, including local businesses, to

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16 Rochester Business Journal acquire or create personal protective ordeal. hours in order to care for themselves or needed now more than ever. equipment (PPE) to protect staff, pa- Everyone needs to feel safe—not just their families. All of these actions are geared toward tients, and the community even during be safe but feel safe. If they feel safe, For our customers, our actions are making sure we’re doing our part to help the crisis of national shortages. then their families will be comfortable geared toward the integrity of our our community through these uncertain • Cross-train staff for redeployment with them going to work. In Rochester, business operations and making sure we times, while staying positive that we will into needed areas. the company has doubled the footprint are able to properly meet their banking get through this by working together and • Innovate digital health care deliv- of the refurbishment area (with the same needs. While branch lobbies may be helping one another through this." ery channels to meet patient needs. For number of employees) to spread out the closed, our branches are still open pro- example, we partnered with the Israeli refurbishment team and create accept- viding drive-up teller services only, and Mehta, Indus: company Datos Health to create an auto- able social distancing. The workload is select in-branch services by appointment "Early in the crisis we established a mated remote care platform to monitor divided into “cells” that have dedicat- only. While we’ve certainly seen an uptick team of stakeholders to lead company COVID-19 positive healthcare workers ed teams, workspace and break/lunch in the usage of our digital channels, not communications and procedural imple- and patients from home. This alleviated space." all of our customers use or have access mentation. Our mantra is to be disci- strain on the health system, and protect- to those channels, so branch services re- plined and focused, ready to adapt to ed others from exposure while ensuring Masood, ESL: main vital while we also implement social obstacles as they present themselves. that COVID-19 patients received high "Our actions have been numerous distancing measures. Being an essential industry creates its quality medical care and attention. " in support of our We have also done a great deal to own set of difficulties, which I think we employees, our address financial hardships our cus- deal with promptly and with heart." Dixon, Dixon Schwabl: customers and the tomers may be experiencing. The most "Right now, we are focusing on offer- greater community. prominent actions being the removal of Mucci, Paychex: ing clients services to help them navigate The physical and several fees and providing loan payment "At Paychex, we immediately took their way through this crisis, while at the financial health and deferments to those in need. With the actions to keep our employees safe while same time helping them develop strate- well-being of employ- fee removals and loan payment defer- allowing them to do their jobs, including gies to re-enter the new world to come. ees, customers and ments, we will continue to evaluate the servicing our clients. We discontinued That’s different for every client, but it community is our top situation around the coronavirus, as there all non-essential travel and large gath- basically comes down to clear communi- priority. If our employ- is no certainty around how long this will erings and implemented our business cation strategies and exploring ways to Faheem Masood ees aren’t healthy and last. As situations change, so must the continuity plan, which included moving reinvent the services they offer. can’t work, then we services and relief we provide to our over 95 percent of our employees across Guglielmo, Guglielmo Sauce: We can’t properly serve customers. the country and in Europe (more than changed some areas of our production our customers, so ensuring their safe- From a greater community stand- 15,000) to a work-from-home environ- in order to be able to pump out product ty through social distancing measures point, our charitable foundation has ment within 5-6 days. We basically shut faster. No changes that would impact our was our first step. These actions include remained active throughout these weeks. down more than 100 facilities other consumer’s experience with our product, making sure as many of our employees We donated $1 million to the necessary than for essential personnel needed to but we found that by changing our pack who could work from home were doing United Way of Greater Rochester’s do critical on-site work. We established size from 6 to 12 jars per case, we could so, we instituted drive-up-only services Community Crisis Fund, and continue to corporate guidelines for dealing with accommodate our customers faster. We at our branches, and also split staff who provide vital backbone funding to local employee virus information and created still prefer the 6 to a case pack size, but couldn’t work from home between our nonprofits that are experiencing financial detailed and transparent communications the change was necessary, albeit tempo- headquarters and business continuity site stresses due to the coronavirus crisis. to our employees and clients through rary." with social distancing practices in place We reinvest our profits back into the email and on our website. This commu- at those facilities. community in order to build a healthy, nication has been updated almost daily to Hess, Waste Harmonics: Financially, we’ve ensured that em- equitable and resilient Greater Rochester our clients and employees. We have also "Fortunately, we had the systems and ployees impacted by the coronavirus are community. This coronavirus pandemic continued to brief our board of directors tools in place to be paid for their full scheduled hours, wheth- only reinforces our need to continue with on behalf of our shareholders. Paychex able to have the ma- er they need to miss part or all of their these reinvestments, as the funds are has worked with the federal government jority of our business functions operate in a remote environment. We ensured all of our employees were equipped with the necessary equipment to work from home Michael Hess and safely social dis- tance during this time. We’re working closely with all of our customers and vendors to provide them the support they need and address any challenges they may currently be facing — including service requirements or re-negotiating contracts to reduce business financial constraints. Every customer and vendor has different needs, and we’re here to lend a hand and support them when they need it most." Kovaleski, Mengel Metzger Barr: ATTENTION: "The most important message to our clients, friends and community partners is to stay safe and stay strong. The primary Site license subscriptions are now available! actions we immediately took to address this crisis were designed completely for one purpose, and that was to keep our Give everyone on your team online access to employees and clients safe and healthy. This was primarily accomplished through Rochester Business Journal. We have bulk subscription options a mandatory work from home policy even though we were allowed to come to available for any size group. work since we were deemed “essential” employees. There are obvious economic consequences that are still hard to de- termine but these are temporary and as Unlimited online access for your group would let people: they say “this too shall pass.” • Read the full articles from our daily email alerts so your team is ahead of the news cycle McHarg, AeroSafe: and able to act on breaking news! "Today’s uncertainty is unprecedent- ed. Surprises will continue happen, and • Gather competitive information from our current news articles, searchable article we must be prepared for this new reality. archives, Morning Roundup, lists and directories. The most important action we took was to ensure our employees that no matter And, read all current and archived special publications. what happens, the company has their • back … we are one big family that needs to work together to get through this. For more information and to get pricing, contact Tracy Bumba at 443-524-8120 Our employees appreciate the fact or [email protected]. that they are essential during this crisis, and we have taken steps to ensure they know how much we appreciate them … such as increased base pay, additional paid time off and flexible work schedules. They need to know that we will support them and their families throughout this

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Rochester Business Journal 17 to offer support from our position as one sleep. On a personal level, post-pandemic, do think the recovery will begin early this if they continue to keep employees home." of the largest providers of HR and payroll I will continue to support small businesses summer and improve through the fall and services to small and mid-sized businesses, and think it’s important for all of us to do winter. Keep in mind that we had a very Kovaleski, Mengel Metzger Barr: providing them with data and insights as our part to support each other." high-functioning economy just a month "The 1980 gold medal Olympic hock- they author critical legislation that impacts ago with very low unemployment and high ey coach, Herb Brooks, famously told small and mid-sized businesses. And, we Kovaleski, Mengel Metzger Barr: demand. I think the demand for travel and his players before going on to upset the quickly responded to the new Paycheck "I think it will take a while, but it will entertainment, personal services, etc., will Russians, “Great moments are born from Protection (loan forgiveness) Program by happen. Unfortunately, we won’t be able be there, but it may have to be delivered great opportunity.” I truly believe that this developing standardized payroll reports to simply flip a switch and state that the in new ways or rebound over time to more unprecedented pandemic will provide many that assisted our clients in applying for the pandemic is over and the local economy is pre-COVID-19 levels. opportunities to positively change the way Small Business Administration loans in a back to 100%. I anticipate that businesses we work and deliver our services. Progres- fast and efficient manner." will slowly be phased back in to regular Schottland, American Packaging: sive businesses are using these challenging operations as restrictions are lifted. We "The Rochester economy has demon- times to implement changes in their business Schottland, American Packaging: need to balance everyone’s continued strated over the years models. Substantial investments in tech- "Our primary focus is to keep employ- personal safety and health with that of the that we are resilient, nology have enabled business to have their ees safe during this period. Our Emergency restoration of the local economy." and I expect that to workforce work remotely and still provide Response Team meets daily to discuss and be the case as we seamless client service." adjust policies and practices at our facilities McHarg, AeroSafe: return to a new normal. around the country based on CDC, state "I don’t think there will be an abrupt However, as we have McHarg, AeroSafe: and local governmental guidance. As most end to this crisis; seen for prior signif- "People and companies are finding companies did, we immediately moved to instead, there will be icant world events, I new ways to accomplish the same goals. have as many people work from home as a prolonged time of expect this crisis will Companies have been forced to change the possible. For folks working in our facilities, gradual change back have a lasting impact way they work, and some of these changes we ramped up cleaning and social distanc- to some new “nor- Peter Schottland on people’s attitude are surprisingly more effective and efficient ing practices and we have listened to our mal.” There will still be and approach to both than expected. For example, in our opera- employees for their suggestions. We also many unknowns and work and family. We tion, we didn’t know that for many assem- have worked with employees to accommo- uncertainty as to how will see increases in the need for flexibility bly activities, three teams of two people date personal needs and concerns as much we get back to normal, and the ability to work remotely. And we would be more productive and engaged as possible as it was critical to take care so society will take its will continue to see an increased apprecia- than one team of six. In fact, the results of employees’ physical and mental health Jay McHarg time. This is why we tion for what each person in our communi- are so much better that this is going to be during this period of high stress. are implementing pol- ty does to support our lives and lifestyles. our new operational plan after this crisis is Smith, Brite: We took the expert’s icies and procedures For example, the gratitude for health care over. There are also going to be longer-term early advice to heart and implemented our that are not only beneficial today, but may workers, grocery store personnel and other effects and changes in remote work. I believe Business Continuity Plan on March 17th, become standard operating procedures under-appreciated essential functions has more people will want to work remotely and in advance of the governor’s mandate on of the future. Due to the uncertainty of the been heartwarming to see during this crisis. companies will have to find new ways to March 20. It has been my belief that the future, we cannot rely on quick fixes or accommodate this. sooner we became part of the solution, suboptimal changes." Smith, Brite: We have asked ourselves how we can the sooner the problem would begin to "In the past (9/11 and 2008), I saw maintain the culture of the company as we resolve. Brite has been able to shift to a Masood, ESL: fairly rapid bounce backs in normal working change the way it operates, but for now I remote work environment with all but 4-5 "It’s truly tough to read the tea leaves conditions and minimal impact to our local believe the current situation has challenged “essential” employees at the office on any with these conditions because what we’re economy. However, I believe that this recov- us to innovate, collaborate and grow like given day. As an organization, we wanted seeing is unprecedented. Greater Roches- ery may be a little slower than before. While never before. As Andy Grove once said, “Bad to be a positive contributor to getting the ter is strong and resilient. We will recov- New York is currently the national epicenter companies are destroyed by crisis. Good entire country back to work! " er from this, but how long it will take is of this pandemic and may be reaching the companies survive them. Great companies impossible to know for certain. apex of the outbreak, it appears that the vi- are improved by them.” RBJ: Do you think the local economy will What we do know is that federal rus will continue to work its way through the be able to bounce back quickly once nor- agencies are using all of the tools available country over the coming weeks or months. Masood, ESL: mal conditions are restored? Or do you to help us through this as best as possible. As a result, I anticipate that business condi- "I know that current events have cer- foresee a long period of recovery? And The aggressive actions from the Federal tions in Upstate New York will likely improve tainly driven us to provide work-from-home why? Reserve ensure there will be plenty of li- more rapidly than they will in New York City capabilities to many more positions and de- quidity in the markets; financial institutions and in other regions of the country." partments. The changes and enhancements Bieber, RRH: are much better prepared for such a down- have been very well-received by our employ- "Rochester has a strong manufactur- turn thanks to regulations put in place after RBJ: Do you think the response to the cur- ees, as the flexibility has alleviated concerns ing base, excellent universities, innovative the 2008 recession; and, the components rent crisis has created a tipping point that around health, childcare, and the like. From entrepreneurs, and a highly skilled labor of the CARES Act provide crucial resources will fundamentally alter the way we work what I’ve witnessed over the past weeks, I pool — not to mention superb health care for individuals and businesses across the moving forward (more remote work, for ex- can confidently say that we are prepared for institutions. We will bounce back even country. We will know quickly whether it ample)? a future that embraces more remote work. stronger, because we have seen the weak- was enough or if more funds are needed, On the “remote banking” side, year after nesses in the conditions once considered but it is promising to hear the federal gov- Bieber, RRH: year we see more of our customers moving “normal,” including supply-chain vulnera- ernment say that more funds will be made "It will accelerate innovation trends— to digital banking platforms — be it via our bilities, inequitable resource distribution, available, if necessary. I know all of us hope such as telemedicine and remote vital-sign mobile app or online banking. We contin- and inadequate federal fail-safes. We won’t for a quick recovery, and I know we at ESL monitoring—that already had begun. Just uously listen to our customers in regards return to that old normal. We’ll forge a new will be doing everything we can to be there as battlefield medicine drove advances in to the digital capabilities they need, but one that’s more resilient, connected and for our customers to help and guide them mainstream health care — such as the use of we have also learned that they still require adaptive. As for how quickly this will hap- through these economic conditions." tourniquets and penicillin — COVID-19 forced in-person service as well, which we have pen, some of it already has. But there’s no quicker adoption of emergent technologies. also seen continuously increase year-over- end date; the improvements must be itera- Mehta, Indus: Now even our most senior citizens (like year. Our goal is to always make sure our tive and continuous. We simply have to get "Our region is uniquely dynamic, di- my mother) have become Zoom wizards. digital and in-person services complement better and better — integrating new learn- verse and resilient but Institutions and their workers have overcome each other so we appropriately maintain the ing into future action — and never stop. going forward no one technology learning curves, and as a result superior experience our customers expect Fortunately, Rochester has the resources should expect life as will have more flexibility to work remotely, from us." and brainpower to do exactly that." we knew it just a few meet virtually, and communicate digitally. weeks ago. It will not Health care will always involve hands-on Mehta, Indus: Dixon, Dixon Schwabl: only be a long road to human contact, just as it will always be "Undoubtedly, yes. In our industry, on "I think Rochester will bounce back stabilize the economy good, at least from time to time, to look your a “normal” day, cleanliness and efficiency quickly! We are strong … we are resilient … and workforce, but also colleagues in their real faces. From now on, are operational pillars. We have already we are courageous! I believe there will be to have people feel though, we’ll be more adaptable to unfore- taken it to a new level and many additional pent-up energy for people to get out and safe and trust again. seen circumstances — like another global precautions we are taking now will stick in enjoy all the things they haven’t been able Jeff Mehta There is a great value pandemic." the future whether they are mandated by to — restaurants, shopping, community living in Rochester and the government, our brands, or by Indus events. I also believe we will see the fruits it is not only fiscal, but Dixon, Dixon Schwabl: Hospitality Group." of what smart business owners are doing cultural. Partnerships within our communi- "Quite possibly for some companies and right now — reinventing themselves for ties paired with humility and patience will industries. For us, the change will probably Mucci, Paychex: the marketplace to come. The way you help us attain that stability. not be that great. Our team already enjoyed "I do. There has been growing interest do business may change forever, but the Mucci, Paychex: During such an un- flexible hours, but I do think the ease of and acceptance from basic needs of your current customers will precedented health crisis, it’s difficult to staying in contact through technology has employees for remote remain and need to be fulfilled." predict; however, taking an optimistic view opened up new efficiencies in working work, and an increasing that there will be a “flattening of the curve” together. And while working remotely may willingness by business- Guglielmo, Guglielmo Sauce: — a reduction in the number of COVID-19 increase, I have found through our calls to es to allow employees "I do. Perhaps I'm blindly optimistic. cases — and that we will procure a “quick” individual team members that they really, to work from home as Perhaps I didn't own test for the virus over the next few months, really miss the in-person interaction and the employment market a business during our I think we could see a relatively quick closeness of office friendships." has become more com- last recession and so recovery for many parts of the economy. petitive. Technology has I have lessons yet to I believe the demand for restaurants’ ser- Guglielmo, Guglielmo Sauce: enabled increased levels learn. But I believe that vices and other similar establishments will "Yes, I believe that some managers with Martin Mucci of productivity and the businesses in this increase quite dramatically, even though "old school mentalities" regarding work-at- connection with video country will be eager there may continue to be some relaxed home vs. in-office have just been forced to conferencing and other to re-open and re-hire, level of social distancing required. I think recognize productivity can exist the other online tools. With that technology, com- and that it will wake businesses that serve larger concentra- way. Once they see that, they'll begin to panies have discovered ways to do many our economy up just tions of people like the airline industry may crunch numbers and recognize rent/utility on-site activities virtually, including direct Paul Guglielmo as fast as it was put to take a bit longer to rebound, but all in all, I savings on physical space may be attractive sales of products and services, training, and

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18 Rochester Business Journal web and application development, among this for some time with a growing number of immediately and our business has not nally and externally. others. Paychex employees have found that tele-sales reps and tools in place. In addition, missed a beat. The tools and infrastruc- My personal belief, many of them can work from home, and with a larger portion of our clients with remote ture are now in place and being utilized and hope, is that as the right tools, resources, and environment, workforces are using our mobile app for their routinely – this will continue in the a society we do not they can be trained and supported well, have product delivery, including time tracking future. In addition, in this world of social fundamentally alter good communication and collaboration with (employees punching in and out on their distancing, we will continue to see an in- the way we work or their team members, and provide the same watches), payroll, changing their retire- creased recognition for the impact each live and we continue outstanding level of service to their clients, ment plans, human resource and adminis- person’s actions can have on the entire to value face to face even if done differently than they were used tration support, and being more accepting community." meetings and the to. of pay practices like Pay-on-Demand, personal connections This crisis may dramatically increase tele- which allows businesses to pay employees Smith, Brite: Justin Smith with other human sales and sales over the web as the buyer’s for completed work shifts immediately "I believe that this crisis has certainly beings. Addition- side acceptance and demand increase. rather than waiting for a two-week pay provided opportunities for us to explore ally, this crisis has In other words, an increasing number of period. the way in which we not only work, but highlighted the importance of sup- buyers have found it is more comfortable also live. At Brite, we have been using porting other local businesses. In the to research, demo, and purchase goods and Schottland, American Packaging: remote collaboration and meeting tools coming days, I predict that there will services online or with their mobile apps, "The use of technology to work effectively for many years. However, we be a greater emphasis on promoting rather than interact directly with a sales rep- remotely will fundamentally shift our have seen that usage increase significant- commerce within our own community. resentative. Paychex has been preparing for approach to business. We adapted ly over the past few weeks both inter- Together we will win."

Survey Majority of Upstate businesses have suffered during pandemic By VELVET SPICER

Less than one-third of Up- state New York CEOs expect the state’s economy to return to pre-virus levels of revenue and employment within the next six months, a report from Siena Col- lege Research Institute released in mid-April shows. The Upstate New York Business Leader COVID-19 Survey, spon- sored by the Business Council of New York State Inc., showed that just 5 percent of business leaders have not suffered due to the pan- demic and 35 percent thought their businesses would recover within six months. One-quarter of CEOs said their businesses would recover by the end of 2020, while right.” from the virus’s effects. businesses and those in sectors 35 percent didn’t think their busi- Current expectations for rev- Eighty-six percent were some- whose operations have been nesses would return to pre-virus enues and profits — because what or very familiar with the most impacted by the reason- levels until next year. of COVID-19 — compared with new and expanded U.S. Small able state-imposed restrictions,” Nearly 60 percent of survey 2020 projections are down sig- Business Administration loan said Heather Briccetti, president respondents said New York’s pri- nificantly, according to the re- provisions. Nearly three-quar- and CEO of the Business Council mary focus should be address- port. Eighty-nine percent pre- ters planned to participate in the of New York State. “Perhaps the ing the public health crisis for dicted somewhat or significantly SBA Paycheck Protection Pro- most encouraging result showed the time being, while 35 percent less revenue for the year, and 87 gram, while more than one-quar- employers expect their own com- thought the state should plan to percent forecast somewhat or ter planned to participate in the panies and their industry sectors relax restrictions on business op- significantly fewer profits. Economic Injury Disaster Loan to recovery by early 2021. erations and move toward being Some 40 percent of upstate Program. “At the Business Council we will back in business by the begin- businesses already had laid off “This virus has turned life up- continue to work with our elect- ning of May. employees and an additional 8 side down for virtually every ed leaders to convey the needs “Despite having to lay off work- percent anticipated more layoffs New York business, just as it has of the business community for ers and downgrade economic by August 1. Fifty-eight percent for nearly every New Yorker. Al- a successful economic restart, projections, a majority of upstate planned to purchase fewer fixed most every CEO took steps to recognizing that this will only CEOs agree with the sentiment assets in 2020 than they did protect staff and clients from the be done as fast as public health expressed by one CEO: ‘People when the year began. virus, more than three-quarters considerations allow,” Briccetti and health first; the economy Nearly half of upstate CEOs have employees working from added. “The good news is there’s can wait.’ The good news is that were confident that the New York home, two-thirds have canceled real opportunity for New York virtually all the CEOs we inter- state government would take the planned initiatives and almost state to partner with the private viewed expect their business to appropriate steps to assist busi- half have borrowed in order to sector, who understands what it survive this crisis,” said SCRI’s di- nesses to weather the impacts of meet ongoing expenses. And 44 will require to ensure a stronger rector Don Levy. “And 61 percent COVID-19, while 50 percent were percent have had clients say that economy moving forward.” think that New York state’s ‘social not very or not at all confident. the check is not in the mail,” Levy distancing’ efforts, including re- Some 59 percent were confi- said. [email protected] / strictions on business operations dent that the federal government “The results of this poll showed 585-653-4021 in order to reduce the spread of would take the appropriate steps what many expected; business- Follow Velvet Spicer on Twitter: @ the COVID-19 have been about to assist businesses to recover es are hurting, especially smaller Velvet_Spicer

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Rochester Business Journal 19 RBJ 75 CEOs

José Acevedo M.D. Eric Bieber James Branciforte LeadingAge New York Board of Direc- President and CEO, Finger President and CEO, Roch- President and CEO, Life- tors as well as the Pandion Optimization Lakes Health ester Regional Health time Assistance Inc. Alliance Advisory Board.

Acevedo became the first Bieber came to Rochester Branciforte has been pres- Maria Cristalli physician to head Finger Regional Health in 2014 ident and CEO of Lifetime President and CEO, Hill- Lakes Health when he was from University Hospitals Assistance since 1988. He side Family of Agencies named president and CEO in Cleveland, where he is a graduate of Rocke- in 2010. He joined the health system in served as both the president of Commu- feller Graduate College of Public Affairs Maria Cristalli joined Hill- 2004 as vice president for medical affairs nity Hospitals West Region and the presi- and Policy, SUNY Albany, and SUNY Col- side Family of Agencies and chief medical officer. In 2009, he be- dent of University Hospitals’ accountable lege at Brockport. Branciforte serves as in 1991 and has served in a came executive vice president. Before care organizations. He earned a B.A. in chairman of Person Centered Services wide range of operational that he trained and worked at Maimon- biology from Illinois Wesleyan University of Western New York, a collaborative and administrative leadership roles, most ides Medical Center in Brooklyn. Aceve- and an M.S. in microbiology from Illinois organization of 12 top developmental recently as chief operating officer. Cris- do also received an MBA from New York State University. He received his Doctor disability service providers in the Great- talli serves as a board member and trea- Institute of Technology. He serves on of Medicine degree at Loyola University’s er Rochester, Finger Lakes and Greater surer of the executive committee of Per- the board of Healthcare Association of Stritch School of Medicine. He later went Buffalo area. son-Centered Services of Western New New York State, the community center on to earn an M.S. in health care manage- York; she is also a member of the boards advisory council of the Boys & Girls Club ment at Harvard University. Earlier in his Daan Braveman of Leadership Rochester and the New of Geneva, the Geneva 2020 Education career, Bieber held positions as execu- President, Nazareth Col- York Care Coordination Program. She Committee and is chairman of the board tive vice president of strategic network lege holds a master in public health degree of Pandion. development and as chief medical officer from the University of Rochester School for a regional hospital within the Geising- Braveman, the ninth pres- of Medicine and Dentistry. Marco Altieri er Health System in Pennsylvania. ident of Nazareth College, CEO, All-American Home is a Rochester native. Frank Curci Care Martin Birmingham Braveman graduated from Chairman and CEO, Tops President and CEO, Finan- the University of Rochester in 1969 and Markets LLC In 2003, Altieri began cial Institutions Inc. obtained his law degree from the Univer- working in various roles in sity of Pennsylvania in 1972. He served After an earlier term as New York State’s Consum- Martin Birmingham has as law clerk to Justice Samuel Roberts president and CEO, Curci er Directed Personal As- been president and CEO of the Pennsylvania Supreme Court and rejoined the company in sistance Program (CDPAP). In late 2015, of Financial Institutions then worked as a civil rights attorney for 2007 and, in 2013, Curci he co-founded All-American Home Care, Inc., the parent of Five Star the Greater Upstate Law Project located led a team of local Tops executives in of which he is Chief Executive Officer to- Bank, since 2013. Before taking his cur- in Rochester. Braveman joined Syracuse a management buyout. Prior to joining day. Altieri earned his B.A. degree in po- rent post, he was president and chief of University College of Law in 1977 and Tops, he served as chief operating offi- litical science and sociology from SUNY community banking. Prior to that, he was served as dean from 1994–2002. In 2003, cer for Alabama-based C&S Wholesale Brockport. In 2014, he was awarded an executive vice president and commercial he was one of seven candidates nominat- Grocers, and as senior vice president of RBJ Health Care Achievement Award for banking executive and also served as ed by the New York State Commission operations for Farmer Jack Supermar- his work in the home care arena. The next Northeast regional president of Five Star on Judicial Nomination for position as kets in Michigan. Curci currently serves year, at the age of 37, Altieri was named Bank. Birmingham came to Five Star in Associate Judge of the New York Court on the boards of the Buffalo Niagara a member of the RBJ’s prestigious “Forty March 2005 as president and CEO of the of Appeals. In 2005, he was inaugurated Partnership, the Food Industry Alliance Under 40” group. Altieri has served on Bank of Geneva after serving as Roches- as the President of Nazareth College. of New York State, the Food Marketing numerous boards, including those of the ter regional president at Bank of America Institute, and is chairman of the board of Arc of Monroe, Mary Cariola Children’s Corp. David Calhoun Kaleida Health. He is a certified public Center and the Arc of Monroe Founda- Executive director, ARC of Wayne County accountant, and holds a B.A. and M.B.A. tion. He is a car enthusiast and a fan of Mary Walsh from Rutgers University. Italian professional soccer. Boatfield Calhoun has been executive director at President and CEO, Ability Wayne ARC since 2006. He was previ- Mark Davitt Rich Andrews Partners Inc. ously executive director at the Arc of CEO, ConServe CEO, FIFCO USA the South Shore in Weymouth, Mass. Boatfield currently leads He received a B.A. in history from Cen- Davitt founded ConServe Rich Andrews has nearly Ability Partners Inc., a tral Connecticut State College and a M.S. in 1985. With more than three decades of bever- passive parent corpora- in special education from Central Con- 40 years of experience age industry experience tion for three agencies – CP Rochester, necticut State University. He currently in the collection industry, in international leadership Happiness House and Rochester Rehabil- serves on the following boards: Genesee he has served as presi- and general management itation – that provide services for 6,600 Land Trust, Wayne County Collaborative dent and chairman of the National Leg- roles across North America, Europe, and children and adults with disabilities. Be- Council, Wayne County Rural Health Net- islative Council and in other leadership Latin America. Most recently, he served fore leading Ability Partners, Boatfield work, Wayne County Business Council, positions at The Association of Credit as chief operating officer of Banfi Vint- was CEO at Happiness House for over the Collaborative of New York, and the and Collection Professionals. He earned ners, a major wine producer and import- 15 years. She has specialized in the field START Advisory Board of Western New a B.A. from Hamilton College, received er. Prior to that he served as president of developmental disabilities for over 40 York. both the scholar and fellow degrees in and managing director, Americas for La- years. Boatfield received her B.S. degree collection business management and has vazza, a privately owned coffee roaster. from SUNY Geneseo and her M.S. in ed- Jim Continenza been awarded a master credit executive Andrews also spent 13 years working at ucation/speech pathology from Naza- Executive Chairman, Eastman Kodak Co. by the Society of Certified Credit Execu- Bacardi in a series of general manage- reth College. She was appointed by Gov. tives. He has served on the United Way’s ment roles, including chief commercial Andrew Cuomo to the statewide Autism Jim Continenza was appointed executive Business Advisory Council of Rochester, officer for North America; managing di- Spectrum Disorders Advisory Council, chairman of Kodak on Feb. 20, 2019. He has received the Rochester Small Busi- rector, UK and Ireland; president, Latin and serves as board chairperson of the joined the company’s board in April 2013 ness Council’s 2013 Business Person of America; and president, Canada. He was Golisano Autism Center. and was named chairman that Septem- the Year Award, and been inducted into a VP of sales and marketing for Coca-Co- ber. After leading several technology the Rochester Business Hall of Fame in la prior to his time at Bacardi. Andrews is companies earlier in his career, he be- 2015. In 2018 he received a Rochester a graduate of Bishop's University in Que- Christopher Booth President and CEO, Life- came chairman and CEO of Vivial Inc., a Business Journal Rochester ICON Hon- bec, Canada. time Healthcare Cos. Inc. privately held marketing technology and ors Award. communications company, in 2012. Con- Mary Barra Booth became head of tinenza currently serves on the boards Richard Dorschel CEO, General Motors Co. Lifetime Healthcare Com- of several private companies, including President and CEO, The panies in 2013 after serv- wireless telecommunications provider Dorschel Automotive Barra was named CEO of ing as a senior executive NII Holdings Inc. Continenza received a Group General Motors in January with the company since 2004. He began B.S. degree in liberal arts from the Uni- 2014. She is also a member his career in 1986 at Hinman Straub P.C. versity of Wisconsin. Dorschel began his ca- of the GM board of direc- in Albany, with a practice dedicated ex- reer in 1968 as a new-car tors. Barra had been exec- clusively to health care services for insur- Glen Cooper salesperson and in 1977 utive vice president, global product de- ers and HMOs. During the last years of President and CEO, Friendly Senior Liv- purchased Dorschel Buick-Toyota from velopment, purchasing and supply chain, his tenure with Hinman Straub, he served ing his father. He is a past recipient of the since August 2013, and before that was se- as chairman of the firm’s health practice. Rochester Chamber of Commerce Small nior vice president, global product devel- A native of Waterbury, Conn., he earned Cooper joined Friendly Senior Living in Business Person of the Year, the Roch- opment, since February 2011. Barra began a B.A. in English from the College of the 2015 as president & CEO. He has 25 years ester Business Journal Fifty Over 50, her career with GM in 1980 as a General Holy Cross in Worcester, Mass., and a of experience in the fields of senior liv- the General Motors Dealer of the Year, Motors Institute (Kettering University) co- J.D. degree from Union University’s Alba- ing and hospital administration. Cooper and the Time Magazine Quality Dealer op student at the Pontiac Motor Division. ny Law School. earned a bachelor of arts in psychology Award. In 2017, Dorschel was honored as She graduated with a bachelor’s degree in from SUNY Plattsburgh and a master of an RBJ Icon Award winner. He serves on electrical engineering in 1985. In 1990 she science in business administration from the JPMorgan Chase Regional Advisory graduated with an MBA from the Stanford the SUNY Institute of Technology at Board and is a member of the Roches- Graduate School of Business after receiv- Utica-Rome. He currently serves on the ter Automobile Dealers Association. The ing a GM fellowship in 1988.

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20 Rochester Business Journal RBJ 75 CEOs

Dorschel Auto Group is currently ranked an A.A.S. degree in construction engi- her current post, Jacobsen was provost Adrián Lachowski as one of the D&C’s Top Workplaces in neering technology from Alfred State, and vice president for academic affairs CEO, North American Rochester. Dorschel and his wife, Nancy, where he received a President’s Medal- at Wesleyan University in Middletown, Breweries Inc. oversee the Nancy & Richard Dorschel lion in 2010 and an honorary doctorate Conn. An educator at Wesleyan since Family Foundation, which supports local in 2014. 1993, Jacobsen holds a bachelor’s de- Named CEO of North service organizations. Dorschel earned a gree from Harvard University, a master’s American Breweries in B.A. in business administration manage- Frank Hamlin III degree from the London College of Eco- February 2018, Lachows- ment from the University of Georgia. President and CEO, Canan- nomics, and a doctorate from Stanford ki started with FIFCO in daigua National Bank and University. Jacobsen’s scholarly work 2013 as general manager of the Central Daniel Edwards Trust Co. has focused on the intersection of gen- American beer and flavored malt bev- President and CEO, Vision der and economics. erage business. Prior to joining FIFCO, Automotive Group Hamlin joined Canandai- Lachowski spent over 20 years in the gua National in 2004 as René Jones beer and beverage industry, mostly with Edwards owns and oper- a member of the board of Chairman and CEO, M&T Anheuser-Busch InBev. An Argentine ates Vision Automotive directors. He is the fifth generation of the Bank national, Lachowski holds a degree in in- Group. He graduated mag- Hamlin family to lead the company and dustrial engineering from the University na cum laude from SUNY is the great-great-grandson of Frank H. Jones was elected chair- of Buenos Aires and an MBA from Catho- College at Oswego with a bachelor’s de- Hamlin, who was the first president of man and CEO of M&T and lic University Argentina. gree in marketing and minors in finance the bank in 1887. Prior to joining Canan- its principal banking sub- and economics. He started as a parts daigua National, Hamlin was a defense sidiary, M&T Bank, as well Stefani LiDestri and service representative in California, attorney for more than a decade. He is a as to the boards of both organizations, Co-CEO, LiDestri Food and moved to a sales position with Chrysler graduate of Canandaigua Academy and in December 2017. He began his career Drink Motors and then became general manag- received his B.A. from the University of with the Boston-based office of Ernst & er at a Dodge Chrysler Jeep dealership Vermont and his law degree from Albany Young before joining M&T Bank in 1992 Stefani LiDestri is co-CEO in Florida. In 1995, Edwards moved to Law School. He serves on the board for as an executive associate. He served as of LiDestri Food and Drink, Rochester and founded Vision with two Thompson Health System and is a mem- M&T’s chief financial officer from 2005 alongside her brother, partners and seven employees. In 2012, ber of the Ontario County Bar Associa- to 2016, and was named vice chairman in John. She works with her Edwards bought out his partners, and he tion. 2014. Jones received a B.S. in Manage- executive team to modernize systems and his wife, Margie Edwards, became ment Science from Boston College and and practices of a company that contin- sole owners. James E. Hammer an MBA from the University of Roches- ues to grow based on a reputation for President and CEO, Ham- ter’s Simon Business School; he is also true partnerships and speed to market. Chris Gauvin mer Packaging a CPA. He serves on the boards of The Stefani is chairwoman of the Big Apple CEO, Companion Care of Jacobs Institute, Roswell Park Alliance Bash fundraiser for the national charity Rochester Hammer is the fourth gen- Foundation, Independent Health Associ- Hole in the Wall Gang and in 2019 was eration owner of Hammer ation Inc. and the Burchfield Penney Art honored by the Rochester Business Jour- Gauvin graduated from Packaging. Since Hammer Center. Jones was recognized by Cani- nal with a Women of Excellence award. SUNY Buffalo in 1999 and became president, he has sius College as Outstanding Accountant has worked with CCOR grown the business to over $120 million in Western New York in 2016, and list- ed among the All-American Executive Edward Maier since its inception in and 500 employees at two facilities in President and CEO, G.W. Lisk Co. Inc. 1997. Over the past 20 years Gauvin has Rochester. Hammer has received nu- Team: Best CFOs by Institutional Inves- tor in 2012. helped the company grow from a small merous distinctions including the Lewis Maier has led the company for more than business to an employer of almost 700, Memorial Lifetime Achievement Award, three years. Before that, he worked at with four offices in Western New York. Power of Communication Award and Marc Jourlait Harris Corp.’s RF Communications di- Gauvin became CEO in July 2018, follow- the Herbert Vanden Brul Entrepreneur- CEO, Kodak Alaris vision in Rochester as vice president ing the retirement of Al Gauvin, his father ial Award from RIT. Hammer was also of technical operations. He previously and founder of the company. inducted into the Rochester and New Before becoming CEO worked at Emerson Electric Co. for more York Business Halls of Fame and has re- of Kodak Alaris on Jan. 1, than two decades. Marisa Geitner ceived the Business Person of the Year 2017, Jourlait was deputy President and CEO, Heri- award from the Rochester Small Busi- CEO of Navico – a global ness Council. He was also honored with leader in marine electron- Sarah Mangelsdorf tage Christian Services President, University of Rochester the Gaudete medal from St. Bonaventure ics for recreational and commercial use. University. Hammer currently serves on He also held leadership roles with Apple, Before becoming CEO of Sarah C. Mangelsdorf became president the boards of the James P. Wilmot Can- HP, Seagate, Technicolor and Bose. Jour- Heritage Christian Ser- of the University of Rochester on July 1, cer Institute, Golisano Children’s Hospi- lait earned an MBA in international busi- vices in 2013, Geitner 2019, after serving five years as provost tal, Rochester Chamber of Commerce, ness from ESCP Europe in France. spent more than 20 years at the University of Wisconsin-Madison. and Doyle Security. at the agency working directly with peo- An experienced academic leader recog- ple who have intellectual and develop- Rufus Judson nized for her work on issues of academic mental disabilities. She has since led the Raymond Isaac CEO, The Pike Cos. quality, educational access, and diversi- launch of a new day program model, President and CEO, Isaac ty and inclusion at some of the nation's created an organizational development Heating & Air Conditioning Judson serves as the CEO leading public and private institutions, department that today supports more of The Pike Companies, a Mangelsdorf is the first woman to lead than 2,700 employees, and worked to Ray Isaac is one of four fifth generation construc- the University of Rochester. Mangelsdorf build and open the agency’s Pieters brothers who make up tion business comprising has earned wide recognition for devel- Family Life Center. Geitner is a Nazareth the third generation of two construction compa- oping important strategic initiatives tai- College alumna, earning a bachelor’s de- this family business. Ray nies – The Pike Company and LeCesse lored to the goals of each institution and gree in education and a master’s degree is a proud winner of the Rochester Small Construction Services. He is active in orga- for taking a leading role in building both in speech and language pathology. She Business Person of the Year in 2012. He nizations both within and outside the con- financial and institutional support for has been recognized by the Rochester has also served as president of the Small struction industry. Judson attended Union those goals. A professor of psychology, Business Alliance’s Women’s Council as Business Council of Rochester. His offi- College and holds a masters of business Mangelsdorf is internationally known for an ATHENA honoree and by the Roch- cial employment at the family company administration from the William E. Simon her research on the social and emotional ester Business Journal as a Woman of began when he got his work papers at Graduate School of Business Administra- development of infants and young chil- Influence. age 14, 39 years ago. The company that tion at the University of Rochester. dren. his grandfather started in 1945 had less William Goodrich than two dozen employees when young Michael King Ray Isaac started working there in 1980. Faheem Masood CEO and managing part- President and CEO, Jewish President and CEO, ESL Now it has nearly 400 employees, with ner, LeChase Construction Senior Life Federal Credit Union Services almost all of that growth happening or- ganically. King served in Jewish Se- Masood became president William Goodrich joined nior Life’s senior manage- and CEO of ESL Feder- LeChase in 1985. He served Joyce P. Jacobson ment for 10 years before al Credit Union in March as vice president and part- President, Hobart and Wil- becoming CEO, and he has 2016, having served as ner, chief operating officer and president liam Smith Colleges served in a number of leadership roles in president and chief operating officer before becoming CEO in 2007 and man- the senior services profession. He serves since 2012. In that role, he directed the aging partner the following year. He is a Joyce P. Jacobsen was as a board member for the Association personal banking, business banking and board member for the Greater Roches- officially installed as presi- of Jewish Aging Services, Lifespan and wealth management lines of business. ter Chamber of Commerce, Hillside Chil- dent of Hobart and William the Alzheimer’s Association of Roches- Faheem launched his career at ESL in dren’s Center, Keuka College, Lifetime Smith Colleges in October ter & Finger Lakes Region. King also is a 1991 as a senior financial analyst and Healthcare, Greater Rochester Enterprise 2019 after starting her new duties the committee member of the Skilled Nurs- was later named manager of financial and the CMAC Performing Arts Center. previous summer. She is the first wom- ing Cabinet for Leading Age New York. planning and analysis in 1994. He was He is also a member of the Associated an to head either of the two colleges, appointed president and chief operating General Contractors of America. In 2016, which merged in 1906 to become the officer of ESL Investment Services LLC Goodrich completed Harvard Business coeducational institution. She’s the 29th in 1997 and named vice president of cor- School’s Owner/President Management president of Hobart and the 18th presi- porate product development three years program. He holds a B.S. degree in busi- dent of William Smith. Before accepting later. In 2003 he was promoted to senior ness from Roberts Wesleyan College and vice president/marketplace director.

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Rochester Business Journal 21 RBJ 75 CEOs

Masood received a bachelor’s degree in Martin Mucci pharmacy from the University of Con- Gerard Rooney economics from Allegheny College and President and CEO, Pay- necticut and an MBA from Northwestern President, St. John Fisher an MBA from SUNY College at Buffalo. chex Inc. University’s Kellogg Graduate School College Masood serves on the board of directors of Management. In 2012, he received an of Geva Theatre Center, United Way of Mucci was named pres- honorary doctor of science degree from Rooney was named the Greater Rochester, the Greater Roch- ident and CEO in 2010. the University of Connecticut School of seventh president of St. ester Chamber of Commerce, Lifetime He joined the company Pharmacy. John Fisher College in Oc- Health Care Companies and its Roches- in 2002 as senior vice tober 2015. He received ter Regional Board, and the Community president of operations. Before joining John Perrotti his undergraduate degree in sociology at Depository Institutions Advisory Council Paychex, Mucci was CEO of Frontier President and CEO, Glea- Villanova University, a master’s degree in of the Federal Reserve Bank. Telephone of Rochester and president son Corp. educational administration and super-vi- of telephone operations for Frontier sion at Fairfield University, a doctoral Michael McRae Communications, with responsibility for Perrotti joined Gleason in degree from the Department of Educa- President and CEO, St. sales, operations, customer service and 1986 and became pres- tional Leadership and Policy, Higher Ed- Ann’s Community financial performance of Frontier’s 34 lo- ident and CEO in 2005. ucation Program at SUNY Buffalo and cal telephone companies. Mucci holds a Prior to joining Gleason, he a certificate in higher education leader- McRae came to St. Ann’s in bachelor’s degree in accounting from St. worked for KPMG, the international pub- ship from the Harvard University Grad- 2010 as senior vice presi- John Fisher College and is past chairman lic accounting firm. Perrotti served on the uate School of Education. Rooney is a dent and administrator. In of its board of trustees. He also has an board of directors of Hardinge Inc. from member of the board of McQuaid Jesuit 2014 he became the orga- MBA from the University of Rochester’s 2003 to 2016, most recently as chairman. High School, the Holy Sepulchre Ceme- nization’s third president and CEO. He Simon Business School. Mucci is a mem- He also participates in a variety of pro- tery, the Greater Rochester Chamber of has more than 30 years of experience in ber of the Upstate New York regional ad- fessional and trade organizations. He has Commerce and ABVI/Goodwill. In addi- health care, including nine years as ad- visory board of the Federal Reserve Bank an MBA from the Simon School of Busi- tion, he is a member of the board of the ministrator at Catholic Health in Buffalo. of New York and of the Greater Roches- ness Administration at the University of Commission on Independent Colleges & McRae currently serves on the boards of ter Chamber of Commerce executive Rochester, a B.S. degree from Rochester Universities in New York and the National UR Homecare, Brothers of Mercy, Pandi- committee. Institute of Technology and was a CPA in Research Center for College & University on Healthcare and Common Ground. He New York State. Admissions. earned a bachelor of science in geron- David Munson Jr. tology from SUNY Buffalo in 1988 and a President, Rochester Insti- Deana Porterfield Charles Runyon master of science in human services from tute of Technology President, Roberts Wes- President and CEO, St. SUNY College at Buffalo in 1993. leyan College and North- John’s Munson became the 10th eastern Seminary Dana A. Mehnert president of Rochester Runyon has led St. John’s President, L3Harris Tech- Institute of Technology in Porterfield became presi- since 2001, after serving nologies Inc. 2017. He has 38 years of dent of Roberts Wesleyan for eight years as execu- experience in higher education, which College and Northeastern tive vice president, chief Dana A. Mehnert is pres- includes serving as dean of engineering Seminary in 2014. She previously served operating officer and administrator. Hon- ident of the Communica- at the University Michigan from 2006 to at Azusa Pacific University and Azusa ored in 2016 with a Healthcare Achieve- tion Systems segment for 2016. Before coming to Michigan to chair Pacific Online University for more than ment Award in Management and Leadin- L3Harris Technologies. the department of electrical engineering 24 years in various roles. She earned a gAge NY’s James W. Sanderson Award Mehnert previously served in a similar and computer science in 2003, Munson doctorate in organizational leadership for Leadership, Runyon is a former chair- capacity, leading the Communications taught for 24 years at the University of from the University of La Verne in Cali- man of both the Rochester Area Associ- Systems segment at Harris Corporation Illinois. His teaching and research inter- fornia and also holds a master’s degree in ation of Homes & Services to the Aging before the company merged with L3 ests are in the area of signal and image organizational management and a bach- Inc. and the New York State LeadingAge Technologies, Inc. in June 2019. Prior processing, currently focusing on radar elor’s degree in music from Azusa Pacific Association. Runyon has a bachelor’s de- to leading the Communications Systems imaging and computer tomography. University. gree in business administration from St. segment, Mehnert served as chief global Munson earned a B.S. degree in electri- Bonaventure University. business development officer for Harris, cal engineering (with distinction) from the University of Delaware and M.S., M.A. Loren Ranaletta where he was responsible for driving or- President and CEO, Epis- Thomas Rutledge and Ph.D. degrees in electrical engineer- ganic revenue growth, leveraging com- copal SeniorLife Commu- Chairman and CEO, Char- ing from Princeton University. plementary channels, and capturing large nities ter Communications Inc. multi-year opportunities. Mehnert joined Harris in 1984 as an electrical engineer in Bill Newlands Loren Ranaletta has led Prior to becoming CEO of the RF Communications rotational man- President and CEO, Constellation Brands Episcopal SeniorLife Com- Charter in 2012, Rutledge, agement training program. Mehnert has Inc. munities for the past 34 a 40-year veteran of the a bachelor's degree in electrical engi- years. He is a native Rochesterian with industry, served as chief neering and applied physics and a bach- Newlands joined Constellation in 2015 a master’s degree in public health from operating officer of Cablevision Systems. elor of arts in political science from Case as executive vice president and chief the University of Rochester School of He began his career in 1977 at American Western Reserve University. He received growth officer. In 2016, his role expand- Medicine. He has served in various lead- Television and Communications, a pre- a master of business administration from ed to include leadership of the Wine + ership positions in local, state, and na- decessor of Time Warner Cable, where the University of Rochester in 1991. He is Spirits Division. In 2017 he became the tional long-term care organizations and he served in many different capacities, also a graduate of the Harvard Business company’s chief operating officer and in on many community boards. He is former eventually becoming president of the School's General Manager Program. 2018 his role expanded to include presi- chairman of LeadingAge NY and the re- company. Rutledge is the current chair- dent. Newlands came to Constellation af- cipient of that organization’s James W. man of the National Cable and Tele- Martin Miskell ter 20 years of experience with wine and Sanderson Award in 1999 and its Law- communications Association (NCTA) Executive director, spirits companies, including Chandon Es- rence E. Larson Memorial Award in 2008; and serves on the boards of CableLabs The Arc of Livingston-Wy- tates and Beam Inc. He has an MBA from he was also honored with the 1999 Chase and C-SPAN. In 2011, he received NC- oming Harvard Business School and graduated Choice Award (Rochester Business TA’s Vanguard Award for Distinguished from the Wharton School of the Universi- Leadership). His professional interests in- Leadership, the cable industry’s highest Miskell joined The Arc ty of Pennsylvania with a B.S. in market- clude public policy, program evaluation honor, and is a member of the Cable Hall of Livingston-Wyoming ing and human relations. and leadership development. of Fame and the Broadcasting and Ca- in 2002 as director of fi- ble Hall of Fame. He received a B.A. in nance, became chief financial officer in Joseph Papa economics from California University in George Romell California, Pennsylvania in 1977. 2007 and was promoted to executive Chairman and CEO, Baus- President and CEO, YMCA director in 2015. Prior to joining The Arc, ch Health Cos. of Greater Rochester Miskell oversaw all financial functions for Victor Salerno Lew-Mark Baking (Archway Cookies) Chairman and CEO of CCurrently in his 22st year CEO, O’Connell Electric in Perry. Miskell has served as a board Bausch Health Cos. (and as president and CEO Co. Inc. member for community organizations in- of its predecessor, Valeant of the YMCA of Greater cluding New York State Parks and Recre- Pharmaceuticals Inter- Rochester, Romell joined Victor Salerno has served ation, the Genesee Valley Conservancy, national Inc.) since May 2016, Papa has the YMCA of Greater Rochester as ex- as chief executive officer Teresa House (hospice), Association for more than 35 years of experience in the ecutive director of the Southeast Branch of O'Connell Electric Com- the Preservation of Geneseo. He grad- pharmaceutical, health care and spe- in 1989 and was promoted to district pany since 2006. Vic is re- uated from SUNY Geneseo in 1986 with cialty pharmaceutical industries. He was executive director and vice president sponsible for defining the strategic vision a B.A. in economics, and received his CEO of Perrigo Co. from 2006 to 2016 of operations prior to assuming his cur- and culture of the organization, manag- MBA with a concentration in accounting and held prior executive positions at Car- rent position in 1998. Romell began his ing day-to-day operations, promoting from Rochester Institute of Technology dinal Health, Pharmacia, and Searl. Ear- professional career in the YMCA as the a safe work environment, developing in 1993. lier in his career, he served in a variety assistant director of Youth and Family business opportunities, and maintaining of general management, sales, marketing Services at the Springfield Metropolitan company goals. Vic joined O'Connell in and R&D positions during a 15-year ca- YMCA. He earned a master’s degree from 1971. He has remained instrumental in the reer at Novartis Pharmaceuticals (1983- Springfield College. Romell is currently a company's year-over-year growth as well 1997). Papa is a past member of the UCo- member of the Council of Agency Ex- as the expansion of its service offerings. nn Foundation board of directors and ecutives and serves on the board of the He leads through exhibiting an infectious currently serves on the Smith & Nephew Eugenio Maria de Hostos Charter School. passion for the business and by demon- board of directors. Papa holds a B.S. in strating integrity in all areas of respon-

RBJ

22 Rochester Business Journal RBJ 75 CEOs

sibility. Victor excels at fostering strong, Jeff Sinsebox joining UIL Holdings, he served as president MBA from the Simon Business School at trusting partnerships with customers and President and CEO, Epilep- and CEO of Midwest Independent Trans- the University of Rochester. within the communities where we work sy-Pralid Inc. mission System Operator Inc. He earned and live as well as building strong rela- a bachelor’s degree in business adminis- Danny Wegman tionships among our employees. Prior Jeff Sinsebox is the pres- tration and a degree in accounting from Chairman, Wegmans Food to joining O'Connell, Vic began his ca- ident and CEO of Epilep- Cleveland State University. Markets Inc. reer with a predecessor firm of Deloitte sy-Pralid, Inc. (EPI), which where he spent five years as an audit, tax provides a wide array of ser- Bruce Van Saun Wegman joined his family’s and business advisory specialist. vices to people with brain injuries, develop- Chairman and CEO, Citizens business in 1964, becoming mental disabilities, and epilepsy across the Financial Group Inc. a store manager in 1969. Ann Scheetz Finger Lakes, Central, and Southern Tier re- He was named president Executive director, Ontario gions of New York state. Under Jeff's lead- Van Saun joined Citizens in 1976 and in 2017 became chairman, a ARC ership, EPI grew its operating budget from Financial Group in October title previously held by his father, the late $4.5 million in 2005 when Jeff was selected 2013 and led the company Robert Wegman. He is a member of the Scheetz was named exec- to become CEO to more than $25 million to a successful initial public University of Rochester board of trustees. utive director of Ontario through mergers and thoughtful program offering in September 2014 and full inde- In 2008, Ethisphere magazine named We- ARC in 2012. She began expansion. Jeff is active in the Rush-Henri- pendence from prior parent company RBS gman to its list of the “100 Most Influential her career at Ontario ARC etta Rotary, and serves on the following in October 2015. He has more than 30 years People in Business Ethics.” Wegman gradu- in 1984 and developed an extensive boards: Epilepsy Alliance of America (Vice of financial services experience. From 1997 ated from Harvard University with a degree background in all facets of the agency’s President), Monroe Housing Collabora- to 2008, Van Saun held a number of senior in economics. core programs. Scheetz has served on tive, Prime Care Coordination, iCircle, and positions with Bank of New York and lat- the Finger Lakes Workforce Investment Council of Agency Executives. He holds a er Bank of New York Mellon. Earlier in his Albert White III Board, The Arc New York’s Collabora- master's in communication from the SUNY career, he held senior positions with Deut- President and CEO, The College at Brockport. tive of NY, the Person Centered Services sche Bank, Wasserstein Perella Group and Cooper Companies Inc. Board, and as a member of the Executive Kidder Peabody & Co. Van Saun is current- Directors Association of The Arc New Chris Smith ly a director of Moody’s Corp., sits on the Before being named presi- York. CEO, Ortho Clinical Diag- Federal Reserve Bank of Boston board, and dent and CEO, in May, 2018, nostics is a board member for the Bank Policy In- White served in a number of stitute. He is also a board member of the Jeffrey Schlarbaum senior management roles, Prior to joining Ortho, Chris Partnership for Rhode Island and Jobs for most recently executive vice president, President and CEO, IEC Massachusetts. Electronics Corp. Smith served as the CEO of chief financial officer, chief strategy officer, Cochlear Limited, a publicly and CEO of Cooper Medical Inc., the hold- Schlarbaum was appoint- traded global medical de- Barbara Wale ing company for CooperSurgical. He also ed president and CEO of vice company headquartered in Australia, President and CEO, the Arc served as vice president, investor relations IEC Electronics in Febru- from 2015 through 2018. Under his leader- of Monroe County from 2007 to 2013, and vice president and ary 2015. From 2005 to ship, Cochlear Limited reached annual sales treasurer from 2006 to 2012. Prior to join- 2013 Schlarbaum held a variety of roles in excess of AU$1 billion while the market Wale started her career at ing the company, White was a director with at the company including president, ex- cap of the company more than doubled. the Arc of Monroe County KeyBank Capital Markets for three years ecutive vice president and president of While CEO, Smith led a strategy focused in 1978. She earned a bache- and held a number of leadership positions contract manufacturing, and vice presi- on customer experience, globalization, lor’s degree and a within KeyBank National Association. dent of sales and marketing. Prior to re- service expansion and product innovation. master’s degree in speech pathology from joining IEC Electronics, Schlarbaum was Smith also served as the president of Co- SUNY College at Geneseo and an MBA from chlear Americas for more than a decade, Louise Woerner the chief operations officer for LaserMax the Bittner School of Business at St. John Chairwoman and CEO, HCR more than quadrupling revenue during his Inc. Schlarbaum has served in several ex- Fisher College. Wale became the president Home Care ecutive management roles with various tenure. Prior to Cochlear, Smith held sever- and CEO of the Arc in 2008. She is chair- al senior executive roles, including CEO in advanced electronics companies, includ- woman of the NYSARC Executive Directors Woerner, founder of HCR residence for Warburg Pincus and global ing Plexus Corp and Seagate Technol- Association and of NYSARC’s Collaborative Home Care, received the group president of Gyrus Group PLC, a sur- ogies. He currently sits on the board of of the Finger Lakes. She serves on the NYS Distinguished Service gical products company. As CEO of Gyrus directors for Lakeland Industries. Schlar- Surrogate Decision Making Committee, Award from the Roches- Medical, he grew revenue and expanded baum holds an M.B.A from Pepperdine and the NYS OPWDD Provider Association ter Academy of Medicine, entrepreneurial operating profit. He also held leadership University. Committee. awards from President Ronald Reagan and roles with KCI, a health care company fo- Rochester Institute of Technology and a cused on wound care; Prism, an informa- Jerry Warner Breakthrough Award from the Internation- Gerald Schwartz tion technology company; and the health Executive Vice President al Transcultural Nursing Society. She was Chairman and CEO, Onex Corp. care services company Cardinal Health. He of Americas and Global the first living woman inducted into the earlier worked for Abbott’s pharmaceutical Commercial Functions, Rochester Business Hall of Fame. Woerner Before establishing Onex in 1984, products and physician office diagnostics CooperVision Inc. was the first non-nurse Fellow in the Amer- Schwartz was the co-founder and pres- divisions. Smith serves on the boards of ican Academy of Nursing and has written ident of CanWest Capital. Prior to that directors of several companies, including Before accepting his cur- on nursing innovation and leadership. She he worked at a Wall Street investment Results Physiotherapy, Nyxoah and Akou- rent position in May 2015, served two terms on the Federal Reserve banking firm, specializing in mergers os, and was a senior external advisor for Jerry Warner was vice president of global Bank of New York, chaired the N.Y. Public and acquisitions. His previous experi- McKinsey & Co., AngelMD and EQT Part- marketing. Prior to joining CooperVision, Health Council, and currently serves on the ence also includes the practice of corpo- ners. He previously served on the boards of Jerry spent 17 years at Bausch + Lomb in board of the American Academy of Nurs- rate law in Canada. Schwartz has been directors of publicly-listed Xtent Inc. as well a variety of marketing and management ing’s Institute for Nursing Leadership. She appointed as an officer of the Order of as Startek Inc., Universal Biosensors, Gyrus roles. He has extensive global and domes- holds an MBA from the University of Chi- Canada and inducted into the Canadian Group Plc, and Acclarent Inc. Smith holds tic experience in the medical device, phar- cago, a B.S. from Trinity University, and an Business Hall of Fame. Schwartz holds an a bachelor of science degree from Texas maceutical and consumer package goods honorary doctorate from Nazareth College. MBA from the Harvard Graduate School A&M University. of Business Administration and an L.L.B. categories. Before joining Bausch + Lomb, and B.Comm. from the University of Man- Jerry was associated with Bristol Myers Karen Zandi itoba. Paul Swift Squibb in a variety of sales, marketing and President and CEO, Site Vice President, R.E. Ginna Nuclear Pow- trade marketing roles, achieving success Mary Cariola Children’s er Plant LLC not only at the territory level, but also in Center Sankar Sewnauth sales management roles. Jerry's leadership President and CEO, CDS Paul Swift, site vice president at R.E. Gin- and successes have been recognized at the Life Transitions na Nuclear Power Plant in Ontario, Wayne Karen Zandi has led Mary highest level, including twice receiving the Cariola Children’s Center County, is responsible for the plant's safe, CEO Award. Sewnauth began his career reliable and economic operation. Swift was since 2012. She is a board working for people with appointed site vice president in Septem- member for the New York State Coali- intellectual and develop- ber 2019 and brings more than 30 years of Colleen Wegman tion of 853 Schools. A graduate of the President and CEO, Weg- mental disabilities as a di- experience in the nuclear industry, having University of Pittsburgh, the University mans Food Markets Inc. rect support professional and has held begun his career at Ginna in electrical en- of Edinburgh and the University of Penn- leadership positions at CDS Life Transi- gineering. Swift has a bachelor of science sylvania, Zandi was previously executive Wegman joined her family’s tions since joining the agency in 1989. He degree in electrical engineering from Clark- director of the Hillside Children’s Center. business in 1991, becoming is responsible for the overall strategic vi- son University and earned his senior reactor a store manager in 1998. In sion, growth, leadership and administra- operator (SRO) certification. tion of more than 750 people employed 1997 she led the develop- across 22 New York counties. Sewnauth ment of the Nature’s Marketplace depart- received his B.A. in psychology from Mi- James Torgerson ment, and in 2001, was named senior vice dAmerica Nazarene College and his M.A. CEO, Avangrid Inc. president of perishables. In 2005, Wegman in public administration from SUNY Col- was appointed president by her grandfa- lege at Brockport. Torgerson is a former pres- ther, the late Robert Wegman, and in 2017 ident and CEO of UIL Hold- became president and CEO. Wegman has ings Corp. and was named served on the board of directors of the CEO of Avangrid after that United Way and chaired the 2010 annual company’s merger with campaign. She holds a degree in sociolo- Iberdrola USA in December 2015. Prior to gy from the University of Colorado and an

RBJ

Rochester Business Journal 23 JUNE 14, 2019

ACCOUNTING www.CPBJ.com JUNE 14, 2019 Chambersburg-based Rotz and Stonesifer named Dennis Shindle 717-236-4300 senior manager. BANKING/FINANCE NEWSMAKERS • He provides tax, consulting and Lower Paxton Township-based Centric Bank named Promotions, appointments, hires financial state Kuhn 6 www.CPBJ.com • Central Penn Business Journal • 717-236-4300 JUNE 14, 2019 ment services Silver Spring assistant manager of the to closely held - Township Finan- Patricia A. Central Penn Business Journal companies. He is Central Penn Business Journal DAIRY GODMOTHERS cial Center. She • a CPA and a graduate of Shippens will cultivate new burg University. Shindle Jeff Musselman, head brewer at the customer rela lishing. He has a bachelor’s degree tionships, man www.CPBJ.com Millworks in Harrisburg, said the local from Millersville. Specialty cheese biz taps into local dairies ARCHITECTURE/ age the internal - market has struggled to check all three - ENGINEERING sales process, - Bramlitt GOVERNMENT buckets. Most local hop farms are growing maintain the with customized financial solu By Stacy Wescoe Hills Farm in Chester County. 2 on one or two acres and not pelletizing. branch’s operational proficiency tions. She has 25 years of banking Harrisburg-based Pennsyl family law experience. She has a BridgeTower Media Jones pitched the idea of using the CSA “The vast majority of local hops are vania Public Utility Commis 13 and mentor her financial center and financial services experienceMelfi bachelor’s degree from the Col- Kuhn sion named format to develop a new way of selling craft brewed in late summer or early fall for team. Most recently, she was a cor and was a financial adviser with lege of William and Mary and a FOOD BUSINESS of Philadelphia and Stefanie Angstadt started making cheese cheese to cheese fans. That led Jones, Ang- wet-hop beers,” he said. “That has been porate social responsibility super Smoker Wealth Management. - Amy S. Goldman law degree from Dickinson School Hrivnak - as a hobby soon after graduating from col- stadt and Miller in 2016 to create the Collec- the big limitation.” visor and head teller II with First She has bachelor’s and master’s of Law. 7 members of of the Cumberland Pennsylvania County - lege in 2008. tive Creamery CSA, based out of Angstadt’s The Millworks and other breweries said National Bank. She has a bach- degrees from Ashford University. Telecommunications Relay SerMatthew After a few years she knew it was some- Oley creamery, with Jones as the operations elor’s degree from York College. - Laura J. Melfi was named senior they would like to buy more local hops vice Advisory Board. Goldman Susquehanna Township-based thing she wanted to do full time. manager and Angstadt and Miller as the two Craft-beer boom spurs local hops farmersyear round, especially pelletized hops, to - vice president and cash manage- Mette Evans & Woodside named Krieger ment officer with was Mid named Penn’s senior First has been a public member of the Matthew D. Co- She opened Valley Milkhouse in a former primary cheese makers. support farmers. Lower Allen Township-based board. She is a speech-language “I think brewers absolutelyLancaster-based want RGSto use Associ Members 1st Federal Credit - Priority Bank division. She will be ble a sharehold- dairy farm in Oley in 2014 and began to “We thought between the three of us, we ates named pathologist, has conducted - By Jason Scott Fauth Union named based in Chester County and con- er. He represents manufacture and sell her cheeses profes- could pool our resources and move beyond [email protected] it,” Musselmanect said, landscape noting architect. the differences He has trainings on the importance of Alma Jimenez tribute to deposit growth through - insurance com in smell anda tastebachelor’s between degree JakeEast from Kriegerand Temple West telecommunications for those sionally. farmers markets,” Angstadt said. branch manager business development activities. panies, fraternal Pennsylvania leads the nation in craft- - Coast hops.University. -- with disabilities and has been Not a dairy farmer, herself, she partnered According to Jones, the trio didn’t invent proj of the location She will also generate fee income benefit societies, - beer production. But Musselmannamed a computer said he aided expects drafting local - involved with the administra with other small Berks County dairies to buy the idea of a cheese-based CSA. But, she Matthew Fauth inside the Gi through cash management prod- - insurance pro But while more beer is being brewed in and design designer. He also is a tion of Pennsylvania’s telecom fresh warm milk “straight from the udder.” said, “A cheese CSA is still pretty unique.” hops would cost more than those from ant Foods store ucts and services, and expand and ducers and third- www.CPBJ.com places like Carlisle, Harrisburg and York, largersergeant West in Coast the National suppliers, Guard. given He the retain customer relationships. She munications device distribution Her cheeses — mostly a mix of softer and Jones said it also makes sense. was on East Market - party administra- - brewers here must relygo on some key in premiumlowerhas an hop associate volumes degree at local from farms. York Nev program. Hrivnak will represent aged styles — were a hit. “You can get subscriptions for anything Street, York. She has 43 years of financial services tors in insurance regulatory, trans Technical Institute. the PUC’s Bureau of Consum - gredients that often travel long distances. - ertheless, he said he would still buy localwas a branch experience. - actional and litigation matters.Coble “We make everything by hand. It’s very today — dog products, beauty products — er Services on the board. He One is hops, which are not widely hops for special PA Preferred brews, manageri.e., - for PNC Bank. - good cheese so there is a demand,” Angstadt why not cheese?” she said. is manager of compliance and grown in Pennsylvania, or on the East - Upperbeers Dublin made Township, with Pennsylvania-produced Mont Jimenez CONSTRUCTION MARKETING said. gomery County-based McMahon competition in the bureau’s pol Coast in general. agricultural commodities, like hopsManheim or Township-based Lancaster-based Wohlsen - • In fact, demand often outpaced her sup- A profitable boost From left, Sue Miller, Stefanie Angstadt and Alex Jones brought together their collective Associates Inc. named icy division. - Lancaster-based Godfrey In fact, most hops come from Washing grain. Ambassador Advisors LLC named Construction Co. named named ply. Nonetheless, she struggled with the lo- The Collective Creamery is now heading talents to form the Collective Creamery CSA in 2016. PHOTO/SUBMITTED pher K. Bauer ton, Oregon and Idaho, which account for Victor Shaffer and AndrewChristopher Lyons start R. Maza ciate creativeLuke director. Weidner He will gistics of getting the cheese she was making into its third year. And while it is still just general manager of the Camp Hill - project the majority of the country’s hop produc ed growing an acre of hopsCoolidge outside of manager and es Harrisburg-based State Civil oversee message unification and office. He -has morean associate.than 20Christo years He is Service Commission named - to the people who wanted it. a small part of each of the cheesemakers’ Brewing Co. in Douglasville and Coveredtion. Washington alone has about 40,000 Mechanicsburg last year.investment Their company, of timator. He was Manuel brand consisten an asso “You can get subscriptions ders recently purchased equipmentof project that management and trans - chief resa Osborne While around 80 percent of the cheese business, it is an important one. Bridge Farmstand in Oley — and at one Mike and Sharon Reifsnyder stand in the hop yard of their West Pennsboro Township called Lion Bines Hopficer. Farm, Heis leads expected to project engineer. - cy and align cre - acres of hops. will allow them to pelletize driedportation hops engineering experience County a commissioner. She was she makes is sold wholesale to markets and By eliminating the middleman, the chee- location in the Lehigh Valley — Bonn PlaceTwo Cumberlandfor anything County hop todayfarmers — dogfarm. They beganPHOTO/MARKELL growing DELOATCH the crop in 2017 in a bid to make locally grown hops more the wealth man- - He has a bache- ative resources - — meaning to grind them intoand haspowder helped municipalitiesproduce a partial harvest of hops this year secretary of the Pennsylvania of Lackawanna De- restaurants, profits were much higher on the semakers get more of the profit. Brewing Co. in Bethlehem. Other pickup available. - agement depart lor’s degree from with project and - are hopingproducts, to claim a piece beauty of that market products - and press them into smallthrough pellets. their Pellet responsibilitiesand asa full harvest next year. partment of Aging. Te- But the partnersment are and investing works now in Millersville Uni account needs to 20 percent of the product she was selling at Angstadt said her profit margin is gener- locations are in the Chester County and inspire other Pennsylvania farmers to local project sponsors on state - — why not cheese?” But Reifsnyder, who retired in 2011 ized hops have a longer shelf life and are with various oth- - versity. ensure efficien her farm stand and the two farmers markets ally about 15 percent to 20 percent on the Philadelphia areas. consider cultivating the crop for breweries and federally funded projects.processing He equipment to pelletize their HEALTH CARE from the U.S. Navy after 22 years of service, what many brewers rely on throughout er departments. - cy. Most recent she attends, the Easton Farmers Market in roughly $150,000 in gross sales she has in a By having a wider client base, the cheein- Pennsylvania.— Alex Jones, Collective Creamery CSA the year. also serves municipalities’ day- hops, withHe an is eye a chartered on making financial extra money analyst “It’s a niche thing. Not too many peo took a chance on hops after experiment York-based Wagman Construc East Pennsboro Township- ly, he was the - downtown Easton and one in Philadelphia. year. That makes it a challenge to maintain semakers also are able to offer more variety. The farm’s hopto-day yard trafficcould yield consulting about needs. by pelletizingcharterholder. hops for other farmers. tion Inc. named Maza based Geisinger Holy Spirit ing with grapes and asparagus on his “In the future, we would loveCoolidge to process design manager - Central Penn Business Journal “The question was, how do we reach a capital-intensive operation. Anywhere Angstadt and Miller rotate between six pleBut do theyit,” said are Michaelon the lookout Reifsnyder, for more who pickup He is a professional engineer and - tor of business development for named Carlisle-area farm, dubbed GEMS Farm. 5,000 or 6,000 pounds of hops this year. for Artisanal Brewing Ventures. these people who want to buy our cheese she can improve the profit margin is a boost. varieties of cheese, including Angstadt’s plantedlocations 3,400 along hop their plants current on his route 15-acre and for GEMS expectsprofessional to pelletize traffic the operationsmajority for other farms so there is less of a cost Maryland. He will Joe Corson direc of GeisingerDr. Ho Ming Jang Manheim Township-based Weidner has a bachelor’s Weidnerdegree He also saw success at nearby hop yard engineer. barrier,” Shaffer said. - without standing there at a farmers market Profits on the CSA vary from month to Witchgrass, her version of a French Valen- Westpockets Pennsboro of cheese Township lovers who property may want in to of its hops this year after selling almost RKL Wealth Management LLC expand the firm’s - ly Spirit Primary from Penn State. • Sunny Brae Farms and thought his farm Both Cumberland County hop farms a member all day — sometimes in the rain — hoping month, but she said they tend to average at cay cheese, and Miller’s Clipper, an aged 2017.get in on their offerings. - named participation in - Care. He will see - could provide complementary varieties of all of its harvest last fall to local breweries A big reason for the lack of new hop farm- Swatara Township-based Skelly senioracknowledged wealth William M.the Onorato hops business in Pennoppor tunities- adult patients the right people will come buy it?” she said. the higherPHOTO/THOMAS end of A.her BARSTOW overall profits. raw-milk cheese. They also reach out to “We have to be lean and use the resources making wet-hopped beers — also known NONPROFITS fresh local hops to small breweries. and Loy named - ers is difficulty in getting started and com- - strategist.sylvania He willis not much more than a seedling.and enhance and specialize The current CSA package from the Col- other cheesemakers in other regions, hop- we have,” Jones said. He and his wife, Sharon, along with as fresh-hop beers that use hops fresh off marketing spe advise high-net-But through trial and error, they areclient opti relation in geriatric care. Philadelphia-based Pennsyl Organizing principal lective Creamery ranges from $180 for a ing to include their specialty craft cheeses Onepeting secondary with larger benefit established to the operations. women’s the vine. vanians for Modern Courts named “These local houses are up against com their two teenage daughters, maintain cialist. She will be LeShelle Smith worth families mistic hop farms will begina to sprout.ships throughout He was a clinical In 2016, as fate would have it, an old once-a-month pickup of two pounds and in the CSA to give customers more options. local craft cheese making is the small boost Wet-hop batches of beer can use five retired “We’ve recently advanced the hop yard, which is entering its second responsible for - on multigenera“I hope we see< more hop growers,”Maryland. Rei He has - assistant profes 6 our operator training and panies that can reach a better economy to 10 times as many hops as pelletized Lawrence F. friend of Angstadt’s, Alex Jones, a prominent four varieties of cheese for four months For example, Miller is currently work- it gives tosecretary the region’s dairy farmers, which year of harvest. GEMS currently grows five graphics coordi- tional planning, 30 years of con- sor of medicine Judge certification program and of scale, plus have quality control proce batches. fsnyder said. Stengel - 717-236-4300 organizer of commu- to $280 for a twice- ing with a sheep farmer to blend sheep Angstadt said are struggling with low prices varieties of hops on 3.25 acres, but the plan nation, including legacy planning, - struction industry experience. He in the division of geriatric- medi GUEST VIEW dures and logistics plans that have been Local brewers say they are eager to buy member.He a board is nity-supported agri- monthly pickup and cow milkare together currentlya pilot program engagedto make assessing with a creamy on the commodities market. is to eventually grow to seven acres, plantpreparation of business succes has a bachelor’s degree fromCorson the cine at the University of PennsylJang efficiencies for the use of in place for decades,” said Brandalynn a shareholder culture programs in of one-and-a-half Camembert-style cheese. She said there is a dairy crisis across the a wider variety of hops and reach morebrochures, more charts local ingredients, includingsion hops,and estate University of Baltimore. vania’s Perelman School of Medi roadway slide areas.” Armstrong, co-owner of Zeroday Brewing with Manheim the Greater Philadel- pounds and three Ultimately, their goaldrones is to forturn 3D modelingcheese of nation. and exhibit mabut- purchasing decisions comeplanning. down Heto has 25- years of es cine. He has a medical degree www.CPBJ.com in Harrisburg. “It makes it harder for the breweries. Township-based phia area, had just Atvarieties risk:of cheese loversA into win die-hard cheese for fans. healthAccording care to the National over Family Farm big tobacco“Expansion is on our radar,” he8 said.terials. She will quality, price and availability.www.CPBJ.comtate planning and wealth Onoratostrategy EDUCATION from DrexelCentral University Penn College Business - Journal MAY 31, 2019 stockpiles, excavations and - small producer to compete.” assist with the development of OPINION Saxton & Stump Alexis Campbell, PennDOT press experience. He has a bachelor’s of Medicine. - left a job with a CSA. Flahive said. The company now does work for four months. “We want to cultivate the cheese culture Foundation, AmericaHop growing has requires lost over a large half trellis for Millersville University named and former chief A lot has changed since 1998, the year special marketing and public rela- degree and an MBA from Loyola John Cheek director of web and - In a typical CSA, for a number of different clients, includingthat PennsylvaniaCSA packages and 45gen states- stoodin this up area like it is in Europe. We don’t want its dairy farmers in just the last 16 years, as Local thirst Smith8 brand for the last five or six years to expand judge for the Eastern District of construction companies, utilities and gov the twining vines and an irrigation system. tionsGUEST programs, VIEW communications College and a law degree from the - creative services. He will over HOSPITALITY - The opportunitiesto for big creating tobacco new jobs and helped create the To- In preparation for hop harvest later 1 a group of farmers ernment agencies. erally run from five people to see cheese as a guilty pleasure, but wholesale dairyFarmers prices also have need dropped special below equipment to Pennsylvania. Stengel and media plans and ensuringTHE WHITEBOARD University of Baltimore. - people’s expectationssee the creative of what Lancaster is bacco Settlementto six months. Fund, or TSF.The We mayas a food you eat every day,” Angstadt said. 1970 prices. this summer and early fall, the Reifsny Abbottstown, Adams County- connect with a group and businesses are vast, said Albert R. harvest, process and package the hops. that the website is current and all about,”production Cliff said. op “There are eight or 12 Sarvis, havean assistant moved professor on offrom geospatial CD- - based Hanover Country Club of consumers who current package is “This is a way to grow the cheese community. “Because of theHops, quality which I demand, take three I pay years a to reach consistent. She has a degree from PUBLIC AFFAIRS JUNE 21, 2019 technology at Harrisburg University of Sci- RBJ reasonseration to come and serveto Lancaster not just the named John Danehy manager. ROMs, dial-up internet want to buy fresh, ence and Technology.shortened HU has adaptedsince its the “People don’t see fine cheese as a neces- premium for the milk,” she said. Millersburg-based Mid Penn full harvest, also are prone to pests and ElizabethtownLatest College. attractions census like the Strasburg Railroad indata threethe university’syou already reveals knew.”- - trends toHarrisburg-based watch Triad Strate- and thegeospatial Y2K-bug programs frenzy. to include the use of OPINION A formulaBank named for profit – or for missing out? local produce. They dronescurrent and has sponsored CSA summerseason camps sity,” added Jones. “When they go to the gro- Her sources includediseases Spring and Creek can be Farm difficult in to grow in marketing needs, gies LLC named But a few things have Strasburgfinancial Township adviser and forDutch Mid Wonder Penn The tourism increases also mirror LAWthe DRONE sell shares of their fu- forhas students already in high begun. school and middlecery store they feel they have to get produce Wernersville, an organiccertain dairy soil types farm. and climates. The U.S. Census Bureau recently re- and every year in focusingbetween. on un migration. a seniorby natural associate increase in the govern of 427- people and in- continued from page stood the test of time: school to encourage interest in the technol- Since Pennsylvania hospitals first began land in East Lampeter Township.Julie A. Bramlitt small Ifbusinesses yours is like I’ve many studied, of the the Financial Services. She will help economic growth in the U.S. as a whole, acEast Hempfield Township- ment affairs practice. He was a According to the association, drones ture crop to the con- Customersogy, SarvisOthers said. pointed pick out that dronesand have bread been …receiving we want this them money, to think it has ofbeen fine used to:Greg- Stricker, a partner in Spring Creek, leased new population estimatesThose attractions that have continuedLancaster to pull remains dergraduate the largest and and fast- The fastest growth occurred outside ternational migrationRob Ghormoz of 52 people. Pokémon, “Toy Story” price you quote clients prioritize, organize and based Russell, Krafft & Gruber www.CPBJ.com graduatecording admis to Cliff. senior adviser to Gov. Tom Wolf’s up their usedorders in the film at and televisioncheese industries, like as that, not as a luxury.” said he pays special attention to the milk he - will offer $82.1 billion in economic benefits sumers, who then Honey-Bell is a brie-style andcheese Pennsylvania’s made by com- • Help people quit using tobacco prod- for accountyour prod- for and comparein simplify touriststhe resident their from financial across the matters est-growing globe but now county. At 984“Clearly square the economymiles, has ofcontinued metropolitanLLP named to areas. Surprisingly, no There is more growth than decline. Out well as in surveying rail lines and uctsin police ing to the report by Discover Lancaster, which sions, advance re-election campaign and led his and create 100,000 new jobs in the United mitment to keeping the ucts or services pick Davidup Heath,weekly director ofor the PAStefanie Drone Association, Angstadt prepares to make in remarks her atOley Drone Advocacycreamery. Day June 11 inparticipating Harrisburg. Heath and otherandloca emergency- applications,Miller suchsees as river the craft cheese industry produces for Angstadt. population for counties sharebetween the market April 1,with newit businessesalso is the and largest of the four counties. newlia metro G. areas moved into the top 10 States alone by 2025. The association’s goal is based in East Lampeter Township. ment and the president’s- office. 2019 inauguration.of 3,142 counties, He has a bach1,739- (or 55.3 percent) supporters hope to encouragePHOTO/SUBMITTED state leaders to support the growing drone industry. rescues. One story told during• Provide the June 11access to health care for ev- Central Penn Business Journal- is determined build itself back after the Great Recession,”Vanasse Ju a is to encourage state leaders to support monthly boxes of the core mission of the TSF tions. Most are busi- growing in much the same way the craft beer “I always try to make the highest-quality The number of visitors to the county also destinations. member of the - the development of a drone industry – or event was how cattleeryone, had ruined regardless a portion of of their insurance or by a simple for2010- and July 1, 2018. The outcome? There Between 2010He and will 2018also oversee it experienced- design aspects the largest areas. Of the 390 metro areas elor’sin degreegained from population Penn State. between 2017 and 2018. training and certification program and are dedicated to health care. They include popular restaurants and Cliff said. “It Cheekwas building steam in 2017 and unmanned aircraft systems, as they are farmers’ latest crops, nesses that focus on aindustry farmer’s crops. Ahas drone developedwas able to assess and grown, with milk, but we try to concentrate on making a family law prac - currently engaged with a pilot program as health status Lancaster Countyincreased, mula,tourism rising based from on are 8.64 shifts million in populationinsees 2017 taking gain place across in largest visitors numericof the growthschool’s website.at 24,112 He people. was the U.S., (including the District of Co- more formally known – because other states the total damage, which helped justify the certainly last year.” < tice group. For Twelve counties (0.4 percent) experienced sessing efficiencies for the use of drones for those in theThen industry there are the working spin-off cooperatively businesses. milk that is higher in protein and butter fat alreadyFor are example, doing so. New York is putting up $30 sharing both the risk and the rewards of the Itlocal took thecraft 46-state foods co and- products like farm insurance claim. your estimated bars, revitalized downtowns in places like 3D modeling of stockpiles, excavations and to 8.85 million people in 2018, an increase creative director of Schiffer Pub- alition years of fighting with major tobacco • Fund research to cure diseases like outcomes of health care,Lancaster and- how County to ad- is continuing to draw the nation that may differ from what you No. 2 in numeric growth —was Ioannis actually Pashakis the nearlylumbia 20 years, and Puerto- Rico), 102, or 26.2SENDING no change in population, and the remain- farmers’ season and givingroadway thoseslide areas,” farmers she said in a a writtenstands or craft brewers, which support “buy insteadcancer, ofand competitively improve the health to boost of all the entire to make her cheeses,” Stricker said. costs. Feed in Lititz and Columbia, and outdoor activities million to pay for a 50-mile unmanned air Ryan Boswell is the Philadelphia-based of 2.5 percent. Send announcements concerning response to questions. companies in order to come to the 1998Andy dress community healthmore issues. people,< with 2018 as the ninth consec your costs and might assume. Here are the highlights at a smallest of the four counties, Cumberland shepercent was a Lan experienced population decline corridor between Syracuse and Rome, the more reliable source of income. local” efforts. Pennsylvaniansindustry by sharingsales manager tips for and PhaseOne efforts. Industrial, Stricker said the extra money a cheese- like Refreshing Mountain Retreat in Clay ingNEWSMAKERS 1,391 (or 44.3 percent) lost people. Master Settlement Agreement; the fundsCarter The report’s data was provided by Oxford, promotions and newly hired association said. Other states have become - a camera company based in Colorado. utive year that the county saw increases in your desired caster County “My job was to buy productsFlying fromSeveral intodozens new attendees roles at theHaving June 11 eventa variety of pickup locations in “It’s the whole ‘a rising tide raises all maker likeThis Angstadt year, these is hospitalwilling todollars pay andrepre re-- national and local level. Township, accordingCounty, to Joel Cliff,which director grew by 16,017 people. in 2018. The five fastest-shrinkingpersonnel metro to Between 2010 and 2018, a total of 1,481 (or federal test sites for the drone industry, weren’t distributed in Pennsylvania until • Support financiallyPhaseOne fragile cameras rural canhos - be outfitted on search funds could be at risk. gross marginEngland-based Tourism Economics and ing soThat they aremay probably be true, missingbut in do - divorce master, - while others have been joining regional pitals, which serve large proportionsvarious drones of to do a variety of work for visitors, visitor spending and tourism jobs. - York County grew by 13,301 people and areas (excluding Puerto Rico) wereSave photos at 300 dpi as TIFF of local farmers,” Jones said. saidthe theyTobacco think statethe Settlement leaders region will beActhelps sup of- 2001. the Collective’s members ships’ kind of thing,” she said. “We all benefit sents a needed boost for small farms like his. and presto, out comes the price. opportunitiesof communications to increase profits for Discover Lancaster. 47.1 percent) counties gained population partnerships to develop initiatives. As each governments, quarry operators and utility The nine-year uptick is the result ofa based on hotel-tax collections reported by and she has 30 years of combined or JPG files. [email protected] do not embed portive of ideas to expand drone programs vulnerable patients - Day said the drone industry is Gov. com Tom Wolf’s budget plan kept the “We have worked on broadening our day passes, Pennsylvania seems to be falling companies, among others, Boswell said. There’s just one problem: priceJUNE 21,What’s 2019 happening onlocally? some products or services, Dauphinor County grew by 8,997 people. Charleston, West Virginia (-1.6 percent); She was looking to take her CSA skillsboth withinspread state agencies their and cheese with com -sales farther than they from a stronger cheese industry.” TSF“It’s whole, a huge but we benefit are concerned to us thatwhen this a local the county, average hotel-room rates and Vanasse photos in word documents.and 1,661 Photos (or 52.9 percent) lost popula- further behind in developing a domestic Throughout that process, The Hospital diverse group of businesses and continued mercial applications once they understand has nothing to do with cost. Richard to gain market share with others. drone industry,For now, observers the association said. isn’t asking and use them in a new way. She andthought Healthsystem of could Association on their of own. Pennsyl- • More recently,Jones said help the hospitals trio is addressfocused petitive on inbeing that anyone a canyearbusiness buy somea drone lawmakersfor like that uses want our to use product,” tobacco he said. trends in visitor spending.Cumberland, Dauphin, Lancaster and Pine Bluff, Arkansas. (-1.5 percent);sent through the mail will not be the potential.Tasks such as bridge inspections or aerial the opioid crisis Those two things are what pricing tion. Though .there has been more growth around $500 and set up shop. However, changes in the perception of the county, Randall OPINION Angstadt and another cheesemakervania she and had the commonwealth’sSubscriptions hospitals can be picked up in two regional leader in the craft cheese industry. dollars“It’s to essential pay state debt.to find You see,someone during making a When I tell my clients their Lancaster County has had a long tradi- returned. Releases should include Pennsylvania’s leaders for much – except commercial operators are required to take rate throughprices should the Affordable have nothing Care to doAct and York experience consisstrategy- is about. What’s happening nationally? Farmington, New Mexico (-1.5 percent); surveys that once took weeks to conduct Specifically, during fiscal year 2017– the county’s tourist information center, Dis the municipality in whichthan the decline overall, the numbers indicate to be aware of what is going on and to offermet in her old job: Sue Millerplayed of Birchrun a big role inBerks ensuring County that money locations — Hidden River They aren’t planning any major expansion.FAA trainingthe 2017–2018higher-end to become a licensed state product budgetremote process,to compete.” the < with their costs, they usually look can now be done in a day or so, Day said. 2018, Pennsylvania’s hospitals received At Keystone, Day said, prices can range Medicaid expansion, we still have peopletion of enticingtent tourists growth. to itsThe Pennsylvania most The census data confirmed that coun- Danville, Illinois (-1.2 percent); and support as ideas develop, several people pilot, he and others said. cover Lancaster, wrote in a recent report. company is located. was preserved for health care — Farmers,not to utilitiesfill and others have seen how General Assembly authorized borrowing at me as if I have suddenly sprout budget,When it estimates a business sales creates rev- a that this can easily shift year over year. said. One goal is to create a working group $28.5 million through the TSF at the state Visitors to thewho county are uninsured spent $2.24 and billionneed help. in Dutch dining, outlet shopping and family drones can reduce the costs of projects and - notable trend between ties with the largest numeric growth are Watertown-Fort Drum, New York (-1.2 within the state aviation caucus – a legis one-time budget holes or fund other- proj- against $1.5depending billion on thein jobfuture and the TSF location. payments A ed a third eye in my forehead. Af enue, costs, and a desired gross A deeper dive into the census data inspections. They also havelevel, weighed which the li- is then matched by the federal lative group – to develop a roadmap that day of aerial camera work with a licensed re- ects. We worked with health educators, re- ability risks and realized they are better off to balance the state’s budget. The bond 2018, up 4.6ter percentOur all, they’ve hospitals from been $2.14 rely doing on billion thesethat forin funds 2017. to 2010 andmargin 2018 that in Centralwill cover overhead located in the south and the west. In percent). The population decreases were would “identify funding opportunities to mote pilot might cost about $2,000 in some reveals several demographic changes using drones.Governments, government however, seem to tototal have approximatelya $60 make sure they can stay open and contin- searchers and provider groups to find the payments now are due,high-density to the areastune in of New $115 York or New Jer Of that total,(fill in $482 the blank)million years of wentand it tohas wages and and produce a budgeted profit. support critical drone infrastructure,” the ue to treat everyone. The state has options Pennsylvania is that these fact, Texas claimed four out of the top primarily due to negative net domestic associationThe saidassociation in a fact isn’t sheet. asking for new regu- million. This money goes to cover the cost sey and perhaps about $1,000 elsewhere. worked, for the most part. Looking at the budgeted profit watchI that wear I cana Timex buy forIronman about impacting commercial real estate develop- right balance for everyone. higher hurdle to overcome when liability million during this budget. salaries for the 16,968 people working in the of caring for the uninsured and underin- to balance its budget — options that don’t counties all experienced 10 spots. Looking at population growth migration. concernsSeveral are raised, experts Day noted said. the concerns can and loss statement, it is easy to $35 from a number of retailers. ment: household formations, aging baby lations, pointing out that drones are regulat PRINTLancaster County & tourism industry,DIGITAL accord DATA Some of the reasons that TSF money jeopardize the already stressed financial fall into a trap of thinking, “If we It is a very accurate watch with a ed by the Federal Aviation Administration, sured. consistent growth year- by metropolitan area, Dallas-Fort North Dakota was home to the fastest- be eased once the options are carefully went directly to hospitals to fund uncom- or FAA, which controls U.S. airspaces and GUEST VIEW can just get every sale for the es- quartz movement and some very boomers, growing millennials, women GUEST VIEW weighed. For example, the risks to survey a situations of many of Pennsylvania’s hos- already requires commercial drone opera- Pennsylvania also received more than pensated care is because they are under- over-year. Moreover the Worth-Arlington, Texas had the largest growing county. Among counties with a utility line traditionally would involve work pitals. timated cost plus gross margin, nice features. “Casual” quartz tors to getBut a that license. doesn’t mean there is no room $44 million for CURE grants during the Mike Central Penn Business Journal in the workforce and migration toward ers using ladder trucks to examine high- paid by the safety-net payer, Medicaid, SUBSCRIPTIONwe’ll be rightgrowth on target.” was It fairlysounds even watchesnumeric from Gucci growth, made with with a gain of 131,767 population of 20,000 or more, Williams fiscal year 2014–2015. Thevoltage grants wires, help which is dangerous work that Proposed tax could harm specialty surgical+ centers - Kushner the South. Today’s demographic changes for action on the state level. In October which a recent analysis indicates reim- More than a third of Pennsylvania’s simple and scientific, doesn’t it? similar materials sell for $275 to Health and wellnessuniversities, communications hospitals and researchcould orgatake weeks.- Now, drones with cam- can be engaginghospitals operated in the red last fiscal - over the last eight years. people, or 1.8 percent in 2018. Second County, North Dakota, claimed the top 2018, Pennsylvania lawmakers passed Act eras can inspect the same line in a fractionburses at 81 cents on the dollar. $350. 3 present challenges for commercial real 78, which limits the ability of municipali- In his budget address, Gov. Tom Wolf nizations partner to unlock solutions forof the time – and without putting people in stated to applause,year. Among “This proposal that group, asks formore no than three- The problem is thatAnother what buy -trend worth was Phoenix-Mesa-Scottsdale, Arizona, spot as the fastest-growing by percent- ties to regulate unmanned aircraft unless ers are willing to pay has nothing harm’s Asway. people become more aware of how new taxes. Notquarters one dime. have Not been one penny.” operating in the red Trust me – I know manufac estate developers, but they also offer lu- authorizedLocal by jurisdictionsthe statute. often move to pass cancer, ways to improve the quality and- There are no hospitals or hospital staff to do with the sellers’ costs.noting You is that the counties have mainturing- – there iswhich no possible had way an increase of 96,268 people, age. This county’s population rose by 5.9 A strong wellness program can be a that treat only the uninsured or patients Yet, as the General Assembly combs through differentiator for recruitment, reduce the drones can be used, the industry has taken for the last three fiscal years. Now, more don’t believe that? I’ll give you to explain that price differential for the second one. The per crative opportunities to firms creatively ordinances that can interfere with commer insured by Medicaid, and Pennsylvania the governor’s proposal, we find that there tained the same order of ranking based or 2.0 percent. The cause of growth in percent between 2017 and 2018 (from cost of health care benefits and help build off, DayKeegan and others Flahive said. is a remote pilot for Argos than ever, these hospitals are relying on two scenarios. based on manufacturing costs. son who runs it is a long-time cial operators, said David Day, executive are, in fact, tax increases. adapting to new demands. a team atmosphere based aroundvice healthy president at Keystone Aerial Surveys doesn’t have a public hospital system. As upon population for eight-plusThat’s years. why you For can buy fakethese areas is migration, both domesticemployee, who makes33,395 a higher to 35,350 people). The rapid Unmanned Aerial Solutions based in Lititz. the enduring promise that the TSF will be based in Philadelphia. That makes educa- - www.CPBJ.com • choices. However, communicating the a result, theWhen hospital the company community was founded in treats 2015, all One specific tax being proposed by the ad Gucci watches for less than my wage than the guy running the tion critical,Keystone he added. does work nationwide and has ministration is a “doublethere tax” to help on ambulatory them continue to stay open, example, in 2010 the counties in order of and international, as well as natural growth Williams County experienced was it did a lot of work with real estate compa- Mike Kushner is the owner of Omni Realty benefits and program elements of a well- patients, regardless of the type of insur- surgical centers (ASCs)remain like financially stable and treat every Timex on the street. The differ paid-off machine. The cost of the nies that wanted aerial views of properties, smallest population to largest were Cum- increase. In Dallas, it was natural in- due mainly to net domestic migration of found that some officials in states – such as ential is totally due to the cachet second machine is higher than Group, a real estate firm in Harrisburg. He can ness initiative can be hard to navigate. Hu- ance they have — and serves as the safetythe ones in my district. patient who walks through their doors. • man resources and cor- New York and New Jersey – are more aware berland, Dauphin, Yorkof the Gucci and brand.Lancaster. The price crease that served as thethe largest cost of the source first. Do you be 1,471 people in 2018. The county also ex- of issues facing the drone industry than net for the underinsured and uninsured. be reached through www.omnirealtygroup. ASCs are convenient porate leadership need to those in Pennsylvania. The advocacy day health care facilities run Trends may come and go, but the Penn- is what the market will bear, - lieve you can get a different price • See things from the employees’ per- Even with the improvement in the insured sylvania hospital community’s mission This is the same ranking we see in 2018, of population growth. For Phoenix it was perienced growth between 2017 and 2018 com� walk a fine line – avoiding spective.was How an effort will to changethe wellness that, too, he programsaid. It by physicians that provide the value the buyer puts on the for a product based on which • Total- access to RBJ also is hoped that Pennsylvania’s govern- same-day surgical and di remains focused on health care. We call on product. machine you decide to use? Of sounding paternal, mor- components benefitment agencies them? will increasinglyWhy should adopt the JUNE 7, 2019 agnostic care for focused the legislature to make sure it remains the course you can’t. alistic or even too per- they care? Does it affecttechnologies, their as work agencies life in or other states have, DayThe added. association maintains that 36 out of care needs, such as eye mission of the TSF, too. Don’t rob patient this tax plan, this customer care might no lon cal machines,Suppose except you have one two is paid identi with what the market will bear for sonal while empowering - home life? Zero in on key factors affecting Central Penn Business Journal List Database* surgeries, colonoscopies, care to fill budget gaps. ger be possible. for and you took out a big loan tactical.Pricing Working is both with strategic compa and change notices, usually much high employees and spurring - employees and highlight the benefitsthe 50 states of have transportation depart spine and joint procedures, • ments that fund centers or programs for GUEST VIEW - nies to improve profitability, we er margins than for the original participation. healthy choices. and more. There are 234 that theirAnother nurse-to-patient advantage of ratios surgical are centers generally is drone operations. PennDOT, it said, is not Andy Carter is president and CEO of The have adopted a strategy of slowly orders. In that case the customer is among those that have initiated outside Medicare-certified ASCs in Pennsylvania. lower than at general hospitals. These nurses How a company com- • Avoid communicating to staff as if Hospital and Healthsystem Association of - raising prices above what we - a captive audience. But sometimes programs.Alexis Campbell, PennDOT press secre- are trained in one or a few specialized surgical • Unlimited downloads municates can make a big they are marketing targets. Trust them Pennsylvania in Harrisburg. get with the magic formula until we ease up on the change adjust- • Remove jargon, whetherfrom these Thehealth governorinnovative care expects surgical to takecenters, $12.5 which million - 717-236-4300procedures. This system ensures that patients difference. It can boost and communicate with them as if they tary, orsaid HR PennDOT wording has an that active might internal not be easily un- • customers push back. We often ment, and let the customer know it is income they would otherwise put toward the receive the best care possible with the same enrollment in the wellness strategy and drone program and has been flying drones are “one of us,” insteadSmall Business of “onePage 2 of them.”P r o fi l e Page 4 derstood.Special Report Remember, Page 9 when jargon is used, Retirement plansend with prices at a higher, moreshould beto build goodpiece will. of M&A puzzle ECONOMIC DEVELOPMENT Christine Tirk nds success Cody Hewitt leads Hewitt forLow several inventory“We’ve years. in Rochester recently advancedincredible our operator services they provide at lower costs nurses caring for them throughout their treat create more engagement among employ- Use “we” and communicaterunning full-service from a teamYoung Electric after it may meanmeans homebuyers the must employees are unlikely to profitable level for many, but not audiology o ce. resisting family job. move fast. to patients. ASCs already pay income, sales ment. Julie 2018 was a banner year for mergers- So, if you’re planning a merger or acqui- restrictionWe have• sometimes Spreadsheetsbefore reduced being able to join the includes confirming past operational and ees. Those who are engaged at work will go perspective, rather than a top-down understand the message.and property taxes, as opposed to general hos State all customers. It’s the customer, prices below the magic formula the extra mile and demonstrate increasedLando standpoint. Greg Smaller facilities also help surgical hospi and acquisitions. Global M&A activitynot was the formulasition, that determines consider the retirement plans- now to buildbuyer’s market share 401(k) or capture plan, losing out on a full procedural compliance, making sure all • Avoid populatingpitals, emails which or do messages not pay these same taxes. JUNE 7, 2019 tals protect patients from spreading infections productivity, which shows up in a compa- with large amounts of information. People Rothman among each other. This large reduction in the second highest on record, with thedeals best price. to avoid a headache later on. a new account.year Ifof the tax-efficient new busi savings and employer- plan documents are up-to-date, and con- • Talk about the rewards – not only for Rep. VOLUME 35 NUMBER 48 ■ Part of the network FEBRUARYare no 28, 2020The “new” ■ $2.00 governor taxes in is hiscorrect proposal, when as he he says tried there nosocomial infections is critical Communityin a surgical First Fund ness is incremental, it is all good ny’s profitability, turnover numbers, safety their personal lives, but rewards of the digest details in small chunks, so consider totaling $2.72 trillion. Looking ahead, 76 If the transaction is a stock acquisi- contributions. firming general compatibility between the - We have experimented tactically • Book of Lists PLUS and was unsuccessful in getting this ASC tax environment. incidents and quality. program. What’s in Familyit for them printing can business be a plots path to additionalan growth ongoing campaign to share bits and on the bottom line. passedFarms through fi nd the General Assembly last • Bring creative ideas to the effort. percent of top executives at U.S. compa- tion – where the buyer takes full owner- The main advantages of termination plans. Examples include reviewing non- powerful motivator to expand participa- pieces of information, or a web page to Consider interesting program elements to Communication is key for an employee year.better It is my hope way that the House Republican ASCs,Not but onlythey areface patients lower costs better at caredthese cenfor at niestempting expectThis to isto solve. the close very problemmore that ASCs were at ship of the selling company – the buyerThe magic formulaare givesthat you employees can be integrated into discrimination testing results from recent health and wellness program and for a tion. That participation, in turn, can build view the full information when employees up the ante of interest and participation. a nice target, but don’t fall into Caucus, along with the Pennsylvania Medical Volumeters than 35, they Number do at 23 general hospitals. Medic the trap of thinking that is your business overall. Looking to a professional a team atmosphere and lead to higher are interested and tohave manage time. Think about bringing in a local chef to of- dealsThis this ASC year tax would than be last,a blow to competi then assumes all of the seller’s liabilities, the buyer’s plan with one benefit structure years, the seller’s fiduciary oversight prac- Society and other medical-service advocates, aid patients face 50 percent lower costs and expandingtion and innovation in health executive care. By tying teambest price. • Unpublished data communicator for ideas and best practices engagement. manure fer a cooking class, having a localpatients farm with commercial insurance plans and a majority predict including its retirement plan. The buyer for all; there is only one plan to maintain; tices, administrative operations such as • Have willa sense prove of once humor more when that this commu tax would- be 1500 Paxton St., Harrisburg, PA 17104 the invisible hand of the free market in health By DIANA LOUISE CARTER - will help streamline communications sur- nicating.detrimental Loosening to up Pennsylvania a formal approach surgery patients. stand bring in their fresh producepay regu as low- as 25 percent the costs of ,a Cathy hospi Hirko care with burdensome taxes, we get less Richard Randall is founder and • Consider health and wellness ambas- 717-236-4300 • [email protected] By Jason Scott these deals will be larger, has three options for how to handle the and the risk of any liability transfer into distributions, payroll and loan processes, rounding such a program and lead to more sadors. Peer-to-peer communication is can go a long way to creatingFor more engagementthan a decade, dairy tal-based visit. health and less care. president of management-con farms in New York have been try- larly or bring in a gardening expert to offer [email protected] First, this tax woulding to manage cause their ASCscow manure to be un - according to a report acquired company’ssulting retirement firm New Level plan. Advisors It the buyer’s existing- plan is avoided. The and fulfillment of government reporting engaged, healthier employees. powerful and partnering with passionate with theable communication to afford state-of-the-art and save gettingon their electricequipment. on bills by employing anaerobic digesters. a hands-on workshop for growing veg- • Custom data searches in Springettsbury Township, York - Such equipment allows themThe digester to siphons have off higherthe ma- practitionersIn addition also to save saving Medicare patients $2.3 money, billion these - cost theAnother state Medicaid taxfrom on these Axios.system, ASCs it Thesewould may even not compa only - can either maintain its own plan and the downside is that the employee accounts requirements. team members to communicate can re- board with the program. nure’s methane — a greenhouse gas etables or herbs. At- GRIT, team members What can you do? — and burns it to run generators a year on justAssociate the 120 Publisher/Editorialmost-commonNEWS proce Director, Cathy Hirko Expecting a record year for lending and - County. Email him at info@newleve

productivity and healthier Provided Photo patients, but under that make electricity. cost lives. nies, and others around seller’s plan separately, terminate the become immediately accessible. So, if not Many companies partner with an out- move the paternalistic factor. JN White Associates Inc. is looking to expand into new areas of printing, stressing technological innovations. Now Brightmark Energy has ar- in the wellness program are walking miles ladvisors.com. • rived on the scene with what it By VELVET SPICER really cool to hear.” • Make itAymerich a two-way is the company’s conversation. third Ask dures that Medicare patients receive, accord thinks is a better solution — us- Editor, Joel Berg In his new role, Aymerich suc- president and first outside the fam- employees what program componentsing the methane as a source of re- more growth, the Lancaster-basedthe globe, Commu turn to M&A seller’s plan, or merge the seller’s plan rolled over into an IRA or other retirement side consultant to conduct a thorough ceeds Randy White, son of JN ily to be named to the role. He’s not (via a step tracker) to earn a free airplane I urge my colleagues in the Pennsylvania • Connect the dots for employees toOn the day before Jason Aym- newable natural gas, rather than ing to UC Berkeley. House and Senate to vote against this proposal erich was slated to take the helm of White founder, James Neel White, daunted though. Mariah Chuprinski bigger corporate picture. Participation in they’d like to see. Find out what amight fuel burned moto make- electricity. *Please note: the Data portion of the who was a fighter pilot during “I have an engineering degree JN White Associates Inc. last Oc- By diverting methane and creating ticket to anywhere in the world. The more World War II. The younger White from RIT, so I like manufacturing Web Editor, Becca Oken-Tatum nityand First I urge Fund Gov. Wolf has to beenvisit dealsan adding ASC liketo increaseWest staff and market John into its own plan. plan, employees could squander retire- benefit plan review and help determine tober, he asked his predecessor for an alternative to traditional fos- had been president and CEO since things,” Aymerich noted. “My first wellness programs has the potential to deany last- words of wisdom. - tivate them to participate. Ask for silideas fuels, the oncompany also makes UC Berkeley noted in a recent study that TO THE EDITOR “He said, ‘Let’s just have some 1991 and continues to serve as own- job was at Diamond Packaging, creative and out-of-the-boxin 2015, the Pennsylvania program, ASCs saved Medicare Shore Endoscopy in Cumberland County to fun,’” Aymerich recalled. “That was er and CEO. Continued on page 34 Reporters restructuring its executiveshare team. and improve their Jeffrey- If the buyer decides to maintain both ment assets and face penalty taxes for the best option. When experts are engaged crease company health benefit costs over- communicating the details to staff. Continued on page 3 $32.6 million on cataract procedures,Special $1.3 Projects Editor, - learn about the progress that is being made by premium subscription is non-refundable. when paired with easy ways to participate, The nonprofit economicbusiness development models. or plans, the newly acquired employees can early distribution. from the start, they can help ensure the all, which in turn could make a difference the more people willmillion want toon take upper part. GI procedures and $6.9 mil Jason Scott these entrepreneurial physicians and nurses. - care, it’sIf there’schange. one UPMC’s constant invest in -health - No shortcuts for Long• ConstructionUse social channels to help spread - in employees’ premium or out-of-pocket - the word. Whether itsCity an internal Ballet socialfi nds a wealth lion on cystoscopy procedures. ganization recently hiredThroughout Michael Carper, the theM&A either be offered the same benefits they The final option – merging the seller’s transition is smooth and employees have when it comes to roofing work & Ioannis Pashakis + ment in southcentral Pennsylvania of talent in new director • Stay diverse with your communica- my district,As I meet such with as those physicians at West and Shore patients En in health care costs. By KEVIN OKLOBZIJA toolhow such and the toolsas toSlack do so.” or Yammer or a closed has brought positive change to and buyer’s plans – requires that both a clear understanding of the benefits with That rooftop epiphany was the By NICOLE SHELDON rapher. He was pre- tions focus. If there is a large subset of former CEO of the process, Housing Developmentexecutives are hyper-focused had previously, or a newPHOTO/SUBMITTED formula for their sented with the op- were toIf thebe enacted,Wolf administration’s the Pennsylvania tax proposal Am Reseacher, Ana Mrdalj Since entering the workforce, genesis of Long Construction NY - doscopy, I have been amazed at the benefits - groupLLC, on which Facebook will celebrate a sixthor LinkedIn,In March 2019 Rochester encour City Ballet an- portunity to be the our region, including new, highly New Markets Tax Credit program, a federal tax Mike Long has always been do- resident choreogra- staff who bike to work, that’s great, but if their new employer. ing something in the construction year in business by opening a new nounced that David Palmer would be step- - bulatory Surgery Association, along with a of their innovative approach.Corp. MidAtlantic,on to becompany its chief creditsynergies officer. and big-picture employer benefits. Maintaining both -plans plans be the same type and have a similar showroom and office on March 9 ping away from his role as artistic director. pher for the Min- DESIGN Pictured, clockwise from bottom left, is Community First Fund’s executive team: Dan trades. age employees to share pictures of their nesota Ballet in Du- John Layton He did framing. He did electrical on Dewey Avenue in Rochester, less In the interim, RCB’s ballet master, Beth that’s all communicationscoalition of state are medical about, societies, the warn that specialized services, thousands of credit program operated by the U.S. Treasury than a mile from his hometown of Bartholomew had stepped in to ful ll the luth, Minn., north of Community Firstgoals. Fund As also a result, contracted one verywith important- fac- can provide employees continuity of ben- plan design. This option can be efficient An organization’s retirement plan work. He did siding. He did roof- the Twin Cities. - ing. healthy choicesGreece. and/or programduties of AD. Nearlypartici a year later, a er a na- Betancourt, president and CEO; Mike Carper, chief credit officer; James Buerger, executive - Long Construction specializes tionwide search, Robert Gardner has been Gardner Over the coursecompany risksup losingto 25 percent support of thesefrom centersother may need only minorWe all if can it happens relate to to the someone phrase, else.”“Surgery is new providers and leading-edge He also always did those tasks of his 25-year ca- Department that helps support large urban while working for someone else. in exterior residential work. The named RCB’s full-time artistic director as Graphic Designer, tor often goes overlooked – the employer’s efits with no impact to the buyer’s retire- and cost-effective – one benefit structure, should be a consideration from the early pation. Buildprimary a focus little is roofing, competition but the of Jan. 10. between reer with the Minnesota Ballet where he to close – pushing thousands of patients into a finance expert from Chicago to serve as CFO vice president and chief lending officer; and Joan Brodhead, senior executive vice president But- then it dawned on him one also served as artistic director, partshe guided of the employee base. The same goes - technology to treat the most day: why wasn’t he doing all this crew also does solar panels, siding, Gardner began his career as a classically - drywall and gutters. Interior con- trained ballet dancer. He studied at the the company to national prominence, cho- redevelopment projects. for himself? companyHe had just single- segments and offer content reographing over 40 ballets and building a costly general hospitals and forcing centers to TracyNobody Bumba wants to be told they need surgery retirement plans. There are many- anddetails chief strategicment initiativesplan. However, officer. operating multiple one plan to operate – and it also avoids the stages of an M&A. Though the evaluation handedly completed a roofing job, struction really isn’t on their menu School of American Ballet in New York for any topic: if it’s strictly about one thing, and they especially do not want an unpleasuntil it hires someone to the post full-time. advanced diseases. However, even of services, nor are commercial or City and went on to perform professionally robust repertoire. - from tearing off the old shingles to “I brought in masterworks by renowned Community First is one of two local orga showing themeant finished product to engage to a municipal the jobs. group – askwith ques the Jo rey Ballet in New York for seven withdraw from Medicaid. AUDIENCEManager, antDEVELOPMENT surgery experience. “We’re not trying to be the best years before dancing for another eight years choreographers like Georgethe Balanchine, business might lose the interest of its “We’re addingto consider and growing when dramatically,” acquiring apositive company. change can cause confuplans- can be burdensome and expensive, negatives of plan termination. process can be lengthy, it’s better to an- satisfied customer, and everything Antony Tudor, Agnes de Mille and Twyla - in-between. at everything,” Mike Long said. in Ohio. tions, post a quiz or host a ‘meet thisAs he goal’ dropped the curtain on his per-  arp,” Gardner said. “ rough my con- profit has made some internal promotions. “I saw the potential,” he said, “We’re trying to capture one niche sion. I’d like to take a moment to nizations that can apply for those federal tax “and I had the willpower, the know- formance career, Gardner knew he wanted whole audience. Understanding the seller’s retirement plan and nondiscrimination testing is needed if The risk associated with merging are the ticipate issues that could arise, instead of Continued on page 8 Continued on page 31 Thanks to ASCs, thousands of Pennsyl challenge. to stay in the dance industry as a choreog- vanians have been given a convenient and said Dan Betancourt, the organization’s presi COO Joan Brodhead was recently named se - For subscription information and questions, please call clarify a question involving health credits. Internal> communications centered around quality outpatient experience with positive and how it will fit within the current- ben- employees are receiving different benefit unknown factors of the seller’s plan. Has it realizing them in the midst of the merger 13 health and wellness6 can make or break pro 800-425-8609 or email [email protected]. dent and CEO. insurance plans accepted niorat UPMC executive vice president and chief strategic The other — Harrisburg-based Common

330 outcomes and speedy recovery in the comfort

77 ADVERTISING Michele Engle, Carley Lucas, Communityefit Firststructure Fund is provides vital to financsuccess. - packages. always operated in compliance with all the when it might be too late. - gram participation. Get together with HR, - Pinnacle. 74470 of their own homes. A double tax on these initiatives officer, while senior vice president of 0 WEEKLY $2.00 wealth Cornerstone Group, a subsidiary of leadership and a few employees to brain centers would not only be devastating to the - If retirement plans are not considered If the buyer is going to terminate the complex rules associated with retirement • - Christiana Rathman ing for small businesses, affordable housing lending James Buerger was elevated to execu - - storm the best ways to get the message out. many Seniorhardworking Account physicians Managers, in Michele our com Engle, AnthonyCarley Lucas, Miranda upfront, executivesoutpatientUPMC may clinics Pinnacle learn continue hospitals that to theand ac- seller’s plan, this decision should be made the plans? Pennsylvania If not, Housingthe buyer’s Finance plan Agencywould be at John Jeffrey is a consulting actuary, specializing - projects and nonprofit organizations located tive vice president and chief lending officer. monwealth but their patientsAccount as Manager, well. Gail Clough quired companyaccept most has major an insuranceunderfunded pen- and the process initiated before the com- (PHFA)risk. — recently was awarded $55 million in retirement plan consulting and post-employ- in low-income communities and serving dis Community First also has hired staff to work - Julie Lando is the owner and president of GRIT plans, including Aetna, Capital Blue Marketing Group, a marketing and communica- our commonwealth,For the sake of theI hope health my andcolleagues wellness in of sion plan – which can be a deal breaker panies merge. If the acquired company’s in theBefore latest rounddeciding of funding. how to handle the sell- ment health care benefits, for Conrad Siegel, EVENTS advantaged groups,Cross, Highmark including and UPMC Latino Health and Af under each of the C-suite executives. tions firm with offices in York and Lancaster. Harrisburg listen to ourInside physicians Sales/Operations and their Coordinator, – or that the seller’s 401(k) plan does not 401(k) is terminated after the transaction, er’sCommunity retirement First plan, was the shut buyer out butwill hopes need which is based in Susquehanna Township, - rican-AmericanPlan for all entrepreneurs. services. Changes in And the the need The growth comes at a time when Commu - • patients and reject this tax. - meet compliance standards. the seller’s employees will face a one-year to perform exhaustive due diligence. This Dauphin County. Event Manager, Dayna Edelman relationship between Highmark its clients still can take advantage of the in - - for services is rising. nity First has been positioning itself as a go-to - State Rep. Greg RothmanAs (R) representsa premium the 87thEvent Coordinator, Erica Hildabridlesubscriber,andThe UPMC organization,gain in the greater whichtotal started outdatabase serving centives. House District, which is in Cumberland County. Pittsburgh and Erie areas will not resource for investors and developers inter “We plan to work with clients and try to Event Marketing Specialist, Laura Chanoski Lancaster, now covers 15 counties in Central affect the relationship between ested in the federal opportunity zone program, 7 Multimedia Design Specialist, Paul Gingrich help them find an allocation through anotherpage UPMC PinnaclePennsylvania, and Highmark. the Lehigh Valley and suburban access with unlimited downloads. in which investors can get a tax break on capi organization,” Betancourt said. Philadelphia. Its staff has grown from 20 to 40 tal gains by investing in projects in qualified Community First andEXPANDING Commonwealth Cor • REPRINTS- Lisa Arnold/PLAQUES to careWe for lookall of forward our patientsover to continuing inthe past five years and it is making more - distressed areas, dubbed opportunity zones. please see 2019 and beyond. To learn moredirect loans to businesses, with volume rising The investments typically will flow through about full, in-network access to [email protected] • 717-323-5213 from about $10 million to $30 million in the UPMC doctors and hospitals, call what are known as qualified opportunity funds. our toll-free help line at 1-833- past three years. Community First has been working to develop 879-5013 or visit UPMC.com/ The nonprofit also has opened new loan offic such funds, which could work in combination federal allocation, the organization’s eighth. - Choice2019. es in Allentown and Philadelphia where it would Group Publisher, Suzanne Fischer-Huettner with other state and federal incentives. The previous seven allocations have helped like to add more people to expand lending. Among the most notable of those is the fund 38 developments in the state, including “We expect to go deeper into markets we are - Copyright Philip 2019 by W. BridgeTower Guarneschelli, Media. All rights reserved. the Hamilton Health Center in Harrisburg, SUBSCRIBEVolume 35,President Number and23. Reproduction CEO or use, without permission, in,”TODAY! Betancourt said. Lancaster’s Keppel Building and the renova of editorialUPMC Pinnacleor graphic content in any manner, including electronic But depth, he said, requires a bigger team. year — likely mixed-use, commercial and tion of Gettysburg’s Schmucker Hall. reproduction, is prohibited. For licensing, reprints, e-prints and community service projects — with a focus on In the meantime, officials are narrowing plaques, email [email protected]. Authorization to - That starts at the executive level. In addition to adding new execs, the non - CALL 866-941-4130photocopy articles for internal corporate or instructional use may - OR VISITthose that exceed $5 million. down mixed-use and commercial projects be obtained from the Copyright Clearance Center at 978-750-8400. - Developers often have to spend more CENTRAL PENN BUSINESS JOURNAL (ISSN1058-3599) is pub- across the state that could receive the tax lished weekly except for the first week of July, the last full week of money to buy and fix up vacant and blighted credits. Part of that selection process could November and the last full week of December by BridgeTower Me- Tax credit plan properties than they can expect to get back include working with Lancaster-based - dia, 1500 Paxton St., Harrisburg, PA 17104-2633. The periodical post in rental rates once construction is complet Community First Fund, which did not receive age is paid at Harrisburg, PA and at additional mailing offices. POST After being shut out in the last fund - - ed. The New Markets program takes private tax credits this year but has its own backlog MASTER: Electronic ACS Service requested. Send address changes ing round in 2017, Central Pennsylvania will [email protected]: Subscription Services, PO Box 1051, Williamsport PA 17703-9940 equity from investors, usually banks, and of projects. Central Penn Business Journal cannot be responsible for the receive a share of 2018 tax credits under a turns that money into gap financing to help The two midstate nonprofits have part - return of unsolicited material with or without the inclusion of a new round of funding from a federal program developers offset some of the construction nered on tax-credit projects in the past, stamped, self-addressed return envelope. Information in this publi- designed to support large urban redevelop cation is gathered from sources considered to be reliable, but the ac costs and keep rents in line with what a local including the redevelopment of the former ment projects: the New Markets Tax Credit. Already a Print & Digitalcuracy and completeness Subscriber? of the information cannot be guaranteed. Call to upgrade - NOW!real estate market can support. Bulova building in Lancaster. Commonwealth No information expressed herein constitutes a solicitation for the The U.S. Treasury Department last month The investors receive tax credits in return, purchase or sale of any securities. Cornerstone poured $10 million in tax cred awarded $55 million in tax credits to the which count against their federal income its into the project, while Community First Pennsylvania Housing Finance Agency’s taxes. - added another $8 million. Commonwealth Cornerstone Group, based in Investors can receive credits totaling 39 Folmer said project announcements could Harrisburg. percent of their investment. They can use the come this fall. - Commonwealth Cornerstone’s executive credits over seven years as such: 5 percent CORRECTIONS/ director Charlotte Folmer said the funding per year for the first three years and 6 per will help the nonprofit tackle a hefty pipeline- cent for the next four years. CLARIFICATIONS of projects seeking funding. Folmer said it will be several weeks until “We have over 40 projects requesting The Central Penn Business Journal will cor Commonwealth Cornerstone receives its rect or clarify mistakes made in the publica- over $700 million,” she said, noting that the tion. If you have a question, please call the requests come from across the common www.rbj.net editorial department at 717-236-4300. wealth. Folmer said she hopes the tax credits will be able to support about seven projects this

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