Chesham-Guide-To-Services.Pdf

To request a FREE copy to be posted to you, please telephone: 01494 732103 (Monday to Friday, 9am to 5pm) or email: [email protected] A4 or A5 copies available. A guide to services for older people living in Chesham & surrounding villages FREE OF CHARGE

Edition 1

1 2014

Dear Reader,

I am delighted to present this guide to services for older people living in Chesham and the surrounding villages. It has been designed by Chiltern District Council to act as a signpost; to highlight some of the many sources of help and information available in the local area, offered by voluntary and charitable organisations.

This guide has come about as a result of requests from local organisations working with older people, and I would especially like to thank Chesham Over 50s Positive Action Group (COPAG) and Chiltern Citizens Advice Bureau for leading the calls for a printed directory.

We are blessed in the Chiltern District to have many organisations working together for the benefit of older people, and every effort has been made to ensure that the information contained in this directory is correct at the time of printing. It is impossible to capture all of the local organisations but we hope that the directory does provide a good starting point for many enquiries.

I hope you will find this directory helpful and will keep it handy to use time and time again.

Councillor Peter Hudson Cabinet Member for Community & Leisure at Chiltern District Council Ward Member for St Mary’s and Waterside in Chesham

Information

Contained in this Directory are mainly voluntary and charitable organisations. There are also a couple of commercial organisations listed.

Not all services within this directory are free of charge so please ensure you check to see if there are any costs for the service you enquire about.

This directory can also be found on the website by visiting: www.cheshamopag.org.uk.

Printed copies are available at Chesham Library, free of charge.

If you would like a copy in bold print, or an A4 sized printed directory please contact Barbara Richardson (details on the back page of this directory). Again, it is free of charge.

We will be pleased to receive any new or updated information and also any comments you have to improve the directory via the feedback form on the last page.

This directory is totally free of charge thanks to funding by Chesham & Chiltern Villages Local Area Forum (with money devolved from Buckinghamshire County Council).

Index

For alphabetical list of organisations contained within this Directory see pages 57-59.

Page 1. Bereavement ...... 6 2. Carers / Caring ...... 7 3. Community Associations / Action Groups ...... 8-10 4. Community Transport Schemes ...... 11-12 5. Consumer Advice ...... 13-14 6. Council Tax, Benefits and Pension Advice ...... 15-16 7. Councils ...... 17-19 8. Counselling / Mental Health / Befriending Schemes / Support ...... 20-26 9. Crisis / Debt ...... 27-29 10. Eyesight / Hearing ...... 30-32 11. Fitness & Falls Prevention ...... 33-36 12. Home Energy Efficiency (warmth, heating, insulation) ...... 37-38 13. Home Assistance ...... 39-40

14. Home Maintenance, Repairs and ...... Improvements ...... 41-42 15. Home / Personal Safety ...... 43-46 16. Learning / Training / Reading...... 47-49 17. Meals on Wheels ...... 50 18. Medical Advice – NHS ...... 51 19. Social / Clubs ...... 52-53 20. Wheelchair & Medical Equipment Hire / Aids for daily living / Assistive Technology ...... 54-56

Organisation Index ...... 57-59 Feedback / Contact Us ...... 60

Emergency Numbers

Gas (if you smell gas) 0800 111 999 Electricity 0800 783 8838 Water 0845 782 3333 Police/Fire/Medical 999 Police (non emergency) 101 NHS Direct 111 Social Services (out of hours) 0800 999 7677 5

1. Bereavement

Name CRUSE Buckinghamshire

Telephone 01494 766455

Website www.crusebucks.org.uk

Brief The death of someone we love, who matters Description to us, is a devastating experience. of Service CRUSE offers a caring and understanding person for you to talk with, in complete confidence:

On a one-to-one basis

In your own home or in a counselling room

For as long as you need. Group Support CRUSE social groups help people to take the first steps towards making new friends in a safe and comfortable environment, with others who have been through similar experiences.

2. Carers / Caring

Name Crossroads Care Central & South Bucks

Telephone 01494 868107

Website www.buckscrossroads.org

Brief Provides a respite care scheme in peoples Description own homes by means of a Care Attendant. of Service This allows carers a much needed break. Support can vary from a visit once every few months to a daily visit where required.

Name Carers Bucks

Telephone 0300 777 2722 (calls charged at local rate)

Website www.carersbucks.org

Brief Are you looking after someone who cannot Description manage without you because they are ill, of Service frail or have a disability? Then you are a carer and Carers Bucks can help you.

See also:- In-Touch for Carers – see Page 53.

3. Community Associations / Action Groups

Name Waterside Community Association

Telephone 07557 819732

Website www.wcassoc.co.uk

Brief The aim of the association is to represent the Description residents and community of Waterside, in of Service order to face and resolve issues faced by the community and make Waterside a pleasant, desirable place to live.

Name Pond Park Community Association

Telephone 01494 775731

Website www.pondparkca.org.uk

Brief A volunteer organisation based in the Pond Description Park / Ridgeway area of Chesham, working of Service on behalf of all the residents of the area.

Name Victoria Road Residents Association

Telephone 01494 785 456

Brief The Association is open to all residents of Description Victoria Road and the surrounding area, of Service including Gladstone Road, Upper Gladstone and Franchise Road, who want to come together to raise and address issues of concern.

Name The Hilltop Villages Good Neighbours Group

Telephone 01494 758890

Website www.cholesbury.com/goodneighbours

Brief The Good Neighbours Group started as a Description result of the acknowledgement of the of Service willingness of local people to lend a hand when needed. Projects include a Pub Lunch Club, Extreme Weather 4 x 4 car Scheme (Tel: 08458 735737) and a Community Services Directory.

Name The Ashley Green Community Association

Website www.ashleygreen.org.uk Brief The Ashley Green Community Association Description exists to foster a community spirit. of Service

Name COPAG (Chesham Over 50’s Positive Action Group)

Website www.cheshamopag.org.uk

Brief A ‘louder’ voice for the people in Chesham. Description The website contains newsletters and of Service information on local meetings and events.

Name Bucks 50 plus Forum

Telephone 01296 622 122

Website www.bucks50plus.org

Brief Aims to ensure that the voices of older Description people (50+) in Buckinghamshire are heard of Service and that they influence the way in which services are planned and delivered.

4. Community Transport Schemes

Name Chiltern Dial-A-Ride

Telephone 01494 766123

Website www.chiltern-dial-a-ride.net

Brief Chiltern Dial-a-Ride is a not-for-profit Description organisation dedicated to providing an of Service affordable, accessible and safe transport service for people living in Chiltern District.

Name Chesham Voluntary Hospital Car Service

Telephone 01494 785249 / 01494 776200

Website -

Brief Service provided to transport clients to Description hospital and medical appointments. of Service Referrals via GP’s. 72 hours notice required.

Name Community Transport Hub

Telephone 0800 085 8480

Website -

Brief The Community Transport Hub is a one stop Description shop for information, advice and guidance of Service on community transport providers.

Name CHAV (Chesham Action Volunteers)

Telephone 01494 261951

Brief CHAV’s aim is to ensure that normal life Description continues in the town as best as it can in an of Service emergency situation.

See also: Hilltop Villages Good Neighbours Group Severe Weather Car scheme – see Page 9. Age Concern Good Neighbours – see Page 20.

5. Consumer Advice & Information

Name Citizen’s Advice Consumer Helpline (front desk of Trading Standards)

Telephone 08454 040506 (3p per minute from landlines)

Website www.adviceguide.org.uk/england

Brief In partnership with Citizens Advice Bureau Description and Trading Standards we provide free of Service consumer advice and information on:

Shopping problems

Contract problems

Food labelling

Complicated credit contracts

High pressure selling

Doorstop selling

Contract laws i.e. faulty goods

Distance selling (i.e. phone or internet)

Scams

Items wrongly described.

Name Citizens Advice Bureau, Chiltern

Telephone 01494 545991 / 0844 2451289

Website www.chilterncab.org.uk Brief Our service is free, confidential and open to Description everyone in the community. Staff are fully of Service trained and can advise on issues, including: consumer, tax and legal problems; Managing money and debt; Benefits; Housing; Consumer, tax and legal issues Family issues, Employment Our professionally trained advisors offer personal appointments, and give advice over the phone or online.

Name Buy With Confidence Scheme

Telephone 08454 04 05 06

Website www.buywithconfidence.gov.uk

Brief If you are looking for a tradesman you can Description trust, ask Trading Standards who can of Service provide you with details of reliable local tradesmen and women who can carry out work around your home and garden.

6. Council Tax, Benefits & State Pension Advice

Name Chiltern District Council - Council Tax and Benefits

Telephone 01494 732075

Website www.chiltern.gov.uk

Brief If you are unsure if you are receiving the Description benefits that you are entitled to, Chiltern of Service District Council can help. A Welfare Officer can visit you at your home to provide advice and information on other benefits that you may be entitled to.

Name Tax Help for Older People

Telephone 0845 601 3321

Website www.taxvol.org.uk Brief An independent free tax advice service for Description older people on low incomes. of Service

Name State Pension Enquiries

Telephone 08456 060 265

Website www.gov.uk/browse/working/state-pension

Brief Lots of useful information on state pensions, Description along with a calculator to help you work out of Service your pension, information on how to nominate someone to collect your state pension for you, and how to contact the Pension Service.

See also: Citizen’s Advice Bureau – see page 14 Age UK – see page 39

7. Councils

Name Buckinghamshire County Council

Telephone 0845 3708090

Website www.buckscc.gov.uk

Brief Information on Council Services, Highways, Description Adult Social Care, Education & Training, of Service and Leisure.

Name Chiltern District Council

Telephone 01494 729000

Website www.chiltern.gov.uk

Brief Services include: Description Community Safety, Waste & Recycling, of Service Council Tax and Benefits, Parking, Environmental Health, Planning, Licensing, Building Control, Environment and Housing.

Name Chesham Town Council

Telephone 01494 774842

Website www.chesham.gov.uk

Brief Services include allotments, sports and Description leisure facilities, parks and open space, play of Service areas and the Elgiva Theatre.

Name Chartridge Parish Council

Telephone 01494 758800

Website www.chartridgeparishcouncil.org.uk Brief Helps ensure that wherever possible the best Description interests of the local residents are upheld. of Service

Name Ashley Green Parish Council

Telephone 01442 872464

Website www.ashleygreenparishcouncil.org.uk Brief Ashley Green Parish Council serves the Description of Service villages of Ashley Green and Whelpley Hill.

Name Cholesbury cum St Leonards Parish Council

Telephone 01494 758408

Website www.cholesbury.com/index.htm Brief Serves the residents of Buckland Common, Description of Service Cholesbury, Hawridge and St Leonards.

Name The Lee Parish Council

Telephone 01296 580578

Website http://thelee.org.uk

Brief Represents the interests and concerns of Description residents of The Lee where relevant. of Service

Name Latimer & Ley Hill Parish Council

Website www.latimerparish.org

Brief Responsible for the maintenance of local Description services including the Tylers Hill burial of Service ground, street lighting, salt bins.

8. Counselling / Mental Health / Befriending Schemes / Support

Name Age Concern Good Neighbours Chesham & Amersham

Telephone 07779 979882

Brief We are very aware of a growing need to Description support individuals who still live in their own of Service homes, but who find it a struggle to manage many things that younger, mobile and healthy people take for granted. If you are over 60 and need extra support please contact us.

Name Mind The Gap

Telephone 07572 793720

Brief Helping people who struggle with social Description isolation or mental health issues, providing a of Service local badminton group, a bowling group, a social group and a games group.

Name Contact the Elderly

Telephone 0207 240 0630

Brief In Chesham there is a monthly Sunday Description afternoon tea party for people aged over 75, of Service who live with little or no social support. The afternoons are full of fun and laughter and make a real difference to the lives of our guests. Transport provided.

Name Buckinghamshire MIND

Telephone 01494 792244

Website www.bucksmind.org.uk

Brief Buckinghamshire Mind is an independent Description charity working to support and represent of Service people with mental health needs in the local community. We provide quality services including:

Activity Groups and Peer Support

Older People’s Services

Befriending & Counselling

Name Independent Age

Telephone 0116 278 0769 / 0845 262 1863

Website www.independentage.org

Brief We provide friendship and support services Description to older people. Our volunteer visitors bring of Service friendship and conversation, and we provide phone friends to offer regular support on the telephone.

Name Samaritans Chilterns

Telephone 01494 432000

Website www.samaritanschilterns.org.uk

Brief Confidential support offered to anyone Description passing through a crisis. We offer time and of Service space for people to express their feelings, helping them to talk through their options and find a way to face the future. 24 hours a day, 7 days a week.

Name Chiltern Counselling

Telephone 01494 786024

Website www.chilterncounselling.org.uk

Brief Chiltern Counselling provides a professional Description counselling service to people in the Chilterns of Service who may be experiencing difficulties in their lives, helping them regain healthy control.

Name Alzheimers Society

Telephone 01494 670909

Website www.alzheimers.org.uk

Brief Dementia is a progressive brain disease, Description which affects people’s ability to communicate, of Service understand others, recognise others, live independently. Alzheimer’s Society offers information, advice and support to carers and their relatives, relief care sitting services and respite care.

Name Parkinsons Disease Association

Telephone Call free on 0808 800 0303

Website www.parkinsons.org.uk Brief If you have Parkinson's, or you know Description of Service someone who has, you can turn to us.

Name People’s Voices

Telephone 01494 862489

Website www.peoplesvoices.org.uk

Brief Offers a range of advice and information on Description services for people with disabilities, mental of Service health service users and older people.

Name Diabetes UK Careline

Telephone 0845 120 2960

Website www.diabetes.org.uk Brief Support and information offered to those Description of Service diagnosed and living with diabetes.

Name The Stroke Association

Telephone 0303 3033 100

Website www.stroke.org.uk

Brief Provides a number of support services to Description help those affected by stroke. of Service

Name Epilepsy Society

Telephone 01494 601 400

Website www.epilepsysociety.org.uk

Brief Support provided through a range of services, Description including helpline, online epilepsy forum, of Service campaigns and information.

Name Alcoholics Anonymous

Telephone 0845 769 7555

Website www.aachilternthames.org.uk Brief Support meetings in Chesham, open to Description alcoholics and their families. of Service

Name Buckinghamshire Smoke Free Support Service (Stop Smoking Service)

Telephone 0845 27 07 222

Website www.smokescape.org

Brief A free NHS service which provides expert Description advice, information and most importantly of Service support to people who want to stop smoking.

Name Douglas McMinn Day Centre

Telephone 01494 783636

Website www.thedouglasmcminncentre.org Brief Day centre for people of any age. Accepts Description people with early stages of dementia. of Service Offers a free trial day. No referral needed.

See also: Age UK – see page 39 CRUSE Buckinghamshire – see page 6

9. Crisis / Debt

Name Chiltern Foodbank, Chesham

Telephone 07582 171906

Website http://chiltern.foodbank.org.uk

Brief Operates in partnership with a number of Description referral partners who issue vouchers for food of Service boxes. If you are in crisis you will need to visit one of the appointed referral partners (contact the phone number above to find out who they are or visit our website), who will assess your need and, if appropriate, issue a voucher for a food box.

Name Bucks Floating Support

Telephone 01296 484322

Website www.connectionfs.org

Brief Support given to people who have a wide Description range of housing support needs including of Service rent arrears, threat of eviction, unpaid utility bills, finding alternative accommodation.

Name Chesham Sick Poor fund

Telephone 01494 783304

Brief The Sick Poor Fund is a long established Description charity founded by the Chesham District of Service Nursing Association at the time of the introduction of the National Health Service. The fund can be used towards bedding, comforts, fuel and medical aids and recuperative holidays to sufferers of ill health and poverty. Grants are about £50, and has to be by referral from a third party such as the Citizens Advice Bureau, Social Services or endorsed by a GP, or local Group.

Name Christians Against Poverty - Chesham

Telephone 0800 328 0006

Website https://capuk.org/i-want-help/cap-debt-help

Brief Christians Against Poverty (CAP) Chesham Description is a Charity that provides free debt of Service counselling for everyone. We provide debt management solutions to those struggling under the burden of debt.

Name Adult Social Care – Bucks County Council

Telephone 0800 9997677 (emergency out of hours number)

Website www.buckscc.gov.uk

Brief We can respond to emergency social work Description referrals out of office hours that cannot wait of Service until the next working day. This could include: mental health problems, older people at risk, concerns about a person with a disability, vision or hearing impairment, family problems. We'll give you information and advice over the phone. If we think you need more help we'll come to you.

See also: Citizen’s Advice Bureau – see page 14

10. EYESIGHT / HEARING

Name Action on Hearing Loss and Deafness Research UK

Telephone 0808 808 0123

Website www.actiononhearingloss.org.uk

Brief Find out how we can support you to find Description services to meet your needs. of Service

Name Bucks Vision

Telephone 01296 487556

Website www.bucksvision.co.uk

Brief BucksVision is the local visual impairment Description charity working within Buckinghamshire. of Service We’re here to support you. We have social groups all over the county for all ages. We can also provide specialist advice on equipment and daily living skills.

Name Opticall

Telephone 0208 998 4228

Website www.opticalleyecare.co.uk

Brief FREE home visiting Optician. If you are Description unable to visit the optician due to age or of Service poor health, then it’s likely you’ll be entitled to a free eye test. Opticall provides: Full NHS eye tests (subject to eligibility) Comprehensive eye-health checks Testing for cataracts, glaucoma and diabetes A complete glasses dispensing service with a large range of spectacles and lenses Modern, portable diagnostic optical equipment We aim to give the highest level of professional standards from our team of fully qualified and registered Opticians.

Name Buckinghamshire Integrated Sensory Service

Telephone 01296 479970

Website www.actiononhearingloss.org.uk

Brief Buckinghamshire Integrated Sensory Description Service provides support for hard of of Service hearing, visually impaired, and deaf adults and children. This service is provided by Action on Hearing Loss for Buckinghamshire County Council. Services include: Equipment to assist with daily living Demonstration and advice on appropriate equipment Advice and information on hearing, sight and dual sensory loss Support to assist people to access activities within the local community.

11. Fitness / Falls Prevention There are many fitness and leisure activities in Chesham, too many to list. Below are the main falls prevention and leisure centre providers in Chesham. Community centres, church halls, town halls and schools will have various fitness classes and sports activities taking place within their facility. Name Buckinghamshire Falls Prevention Service Telephone 01494 426868

Website www.buckinghamshirefallsprevention.co.uk

Brief Information is provided for all those who are Description concerned with the issue around falls, along of Service with information on falls prevention classes.

Name Active Hearts – Chesham Leisure Centre

Telephone 01494 791779 / 07970 214742

Website www.better.org.uk Brief The Active Hearts sessions are for individuals Description who have coronary heart disease. This may of Service include: heart attack, bypass surgery, angioplasty and valve replacement.

Name Get Fit Avoid Falls

Telephone 0844 225 2403

Brief ‘Get fit, Avoid Falls’ is a community-based Description gentle exercise class for those who have of Service fallen or are at risk of falling. The instructors have specific training to deliver the classes and work closely with physiotherapists and health professionals to provide this gentle, safe class. This programme has been proven to improve balance and confidence in carrying out every day activities.

Name Active for Health Exercise Referral Scheme

Telephone 01494 791779 / 07970 214742

Website www.better.org.uk

Brief A range of activities are offered at Chesham Description Leisure Centre to help with: of Service • Losing weight and weight management • Managing stress and anxiety • Controlling Type II Diabetes • Improving mobility • Increasing strength and flexibility • Controlling blood pressure

Name Chesham Leisure Centre (BETTER)

Telephone 01494 791779

Website www.better.org.uk

Brief Chesham Leisure Centre has a range of Description offacilities and activities including swimming, Service gym, group exercise classes, badminton and Active for Health Exercise Referral Scheme.

EVERYDAY Sports Bus (BETTER) Catch the bus to the Leisure Centre and get your bus fare refunded. Speak to the Receptionist at Chesham Leisure Centre for more information or call 01494 791779.

Name Chesham Moor Gym & Swim

Telephone 01494 776975

Website www.cheshammoorfitness.org.uk

Brief Chesham Moor Gym & Swim has facilities Description including open air swimming pool, and user- of Service friendly gym with natural light.

Name Simply Walk

Telephone 01494 475367

Website www.buckscc.gov.uk/bcc/row/simply_walk.page

Brief Walking is a fantastic way to get out and Description about, meet new people, keep fit and help of Service the environment! There is lots of stunning countryside around Chesham. Volunteer led walks run throughout the year in and around Chesham.

WHY WALKING IS SO GOOD FOR YOU

Walking has a range of health benefits and as it is a low impact form of aerobic exercise, it isn’t as stressful on your joints as jogging or running. Because it is a cardiovascular activity, walking is very good for your heart and lungs, as well as helping to improve muscle tone and reduce body fat. Regular walking can reduce the risk of diseases such as cancer, heart disease and diabetes. Because it increases bone density, it can lower the risk of osteoporosis as well. Walking is also good for relieving stress, helping you sleep and improving your mood, as well as being an ideal form of gentle exercise if you are recovering from illness.

12. Home Energy Efficiency

Name Energy Saving Trust

Telephone 0300 123 1234

Website www.energysavingtrust.org.uk Brief Loft and Cavity Wall Insulation - advice on Description the best deals. of Service

Name The Home Heat Helpline

Telephone 0800 33 66 99 (free)

Website www.homeheathelpline.org.uk

Brief A helpline offering access to grants for home insulation and reduced tariffs from energy Description suppliers, as well as advice on saving of Service money and managing bills.

See Also: Chiltern District Council – page 41

Financial Help to heat your home If you are struggling to pay your bills, contact Citizen’s Advice Bureau on 01494 545991.

KEEP WARM

KEEP WELL

Top energy saving tips to help you reduce your fuel bills 1. Set your heating to the right temperature. This helps keep your home warm and lower your bills. During the day set the thermostat to 21 C (70 F), and during the night set to 18 C (64 F) 2. Set your heating to come on just before you get up and switch off after you’ve gone to bed. If it’s very cold, set your heating to come on earlier and turn off later rather than turning your thermostat up. 3. If you can’t heat all of the rooms you use, heat the living room throughout the day and your bedroom just before you go to bed. Remember to close curtains and shut doors to keep heat in the rooms you use the most. 4. Heating your home safely is important. Remember to get your heating system checked regularly and keep your home well ventilated.

13. Home Assistance

Name Age UK Buckinghamshire

Telephone 01296 431911

Website www.ageukbucks.org.uk Age UK Buckinghamshire is dedicated to Brief helping, supporting and improving the lives of Description older people in need. It offers: of Service Information and advice on a wide range of issues Welfare Benefit help and advice – to ensure you are getting all your entitlements Befriending Domestic Cleaning and Ironing Gardening Handyperson service Neat Feet Footcare Help with moving home Computer Training Therapeutic Care Service (gentle massage of heads, shoulders, hands and feet) Hairdressing Independent financial and legal advice Age UK can also help you with a range of products: Aids for home (pendant alarms), Home Insurance, Motor Insurance, Breakdown Cover, Travel Insurance, Funeral Planning, Gas & Electricity.

Name Red Cross Home from Hospital Service

Telephone 01296 316626

Brief The Red Cross helps thousands of people Description following a short stay in hospital by providing of Service extra support and care at home. The support offered by our volunteers can smooth the process of settling back into a normal routine and enable people to regain their confidence and independence. The service includes:

collecting prescriptions

offering companionship

assistance with shopping.

Name Community Impact Bucks

Email [email protected]

Telephone 01844 348831

Brief A gardening service offered for people who Description may be vulnerable, isolated or living alone. of Service

14. Home Maintenance, Repairs and Improvements

Name Chiltern District Council - House Repairs and Adaptations

Telephone 01494 729000

Website www.chiltern.gov.uk

Brief The Council offers assistance to residents, Description particularly older and vulnerable people who of Service have limited resources, to keep their homes in good repair. One of the ways it offers assistance is through grants and loans for essential repairs to homes (subject to available funding). Chiltern District Council offers Flexible Home Improvement Loans of up to £25,000. Loans will be considered for improvements which make the home safer, warmer, healthier or more comfortable for the occupants.

Name Bucks County Council - Disabled Facilities Grants

Telephone 01296 383204

Brief Disabled Facilities Grants are available to give Description disabled persons better access into and of Service around their home. Works may include installing a stair lift or an access ramp, or replacing a bath with a walk-in shower. The grant is available to home owners and tenants and is subject to a test of the disabled person's resources. If you receive certain benefits, you will not be required to make a contribution towards the cost.

Name Age UK – Handyperson Service

Telephone 01296 431911

Website www.ageukbucks.org.uk

Brief If you have simple DIY jobs around the house that need doing, then Age UK handyperson Description service may be able to help. The service is of Service available to older people throughout Bucks. Note: there is a cost to this service.

15. Home / Personal Safety

Name Buckinghamshire Fire & Rescue Service

Telephone 01296 74 44 77

Website www.bucksfire.gov.uk We provide a free of charge Home Fire Brief Risk Check, which is a basic assessment of Description the fire risks in your home, and is carried of Service out by our staff. Our staff will offer you fire safety advice, based on any potential fire risks that they may have identified during the check. If they think you need them, our staff will also fit smoke alarms (free of charge). We currently provide British Standard smoke alarms.

Name Chiltern District Council Community Safety

Telephone 01494 732265

Website www.chiltern.gov.uk

Brief We work in partnership to run projects and Description services in order to reduce crime and fear of of Service crime in Chiltern. Contact them for advice about how to keep yourself and your home safe. We can help you to set up a neighbourhood watch scheme in your area, help you to security mark your valuables or provide you with a free Message in a Bottle which is a simple way of keeping personal and medical information that can be accessed in an emergency.

Name CRIME STOPPERS

Telephone 0800 555 111

Website https://crimestoppers-uk.org

Brief Report any criminal activity to Crime Description Stoppers, in confidence. of Service

Name Neighbourhood Return

Telephone 07584 051004

Website www.ourturn.org.uk

Brief A free service, using local volunteer Description searchers to help find people with memory of Service problems (including dementia) who have gone missing or 'wandering'. As soon as you know that someone you look after has gone missing, ring the Neighbourhood Return national phone line on 0845 155 0418; open 24 hours a day, 7 days a week.

Name Chiltern & South Bucks Safe Place Scheme

Telephone 01494 732089

Website www.chiltern.gov.uk/safeplace

Brief The scheme helps vulnerable people deal Description with any incident that takes place in the of Service community - for example, harassment, bullying or anti-social behaviour. The scheme aims to help vulnerable people lead independent lives and feel safe.

Name Careline

Telephone 0800 137 915 http://www.buckscc.gov.uk/bcc/adult_social_ Website care/abuse_protection.page Brief Please call Careline to report alleged abuse Description anonymously or you feel a report is not of Service being taken seriously.

Name Action on Elder Abuse

Telephone 0808 808 8141

Website www.elderabuse.org.uk Brief Confidential helpline for anyone concerned Description about abuse. of Service

Name Victim Support

Telephone 0845 30 30 900

Website www.victimsupport.org.uk Brief We are the national charity giving free and Description confidential help to victims of crime, of Service witnesses, their family and friends.

16. Learning, Training & Reading

Name Buckinghamshire Adult Learning

Telephone 0845 045 4040

Website www.adultlearningbcc.ac.uk Brief Provides creative, language and computer Description of Service courses to suit all levels.

Name Chesham Library

Telephone 0845 230 3232

Website www.buckscc.gov.uk/leisure-and-culture/ libraries/find-a-library/chesham-library/

Brief Based in Chesham, facilities include a study Description centre, public internet access, free wi-fi of Service access, a computer for customers with visual impairments, books and magazines.

Name Mobile Library

Website www.buckscc.gov.uk/bcc/libraries/mobiles/mobiles.page Brief Provides a highly-valued and personal Description service throughout the week to people who do not find it easy to get to a branch library. of Service All the mobile libraries carry a wide range of stock which is changed regularly, and lifts are available for disabled access. Website has timetable of the bus routes. For other information call Chesham Library.

Name Home Library Service

Telephone 01494 475573

Website www.buckscc.gov.uk/bcc/libraries/home _library_service.page

Brief If you enjoy reading but are unable to visit Description your local library, the Home Library Service of Service is here to help. We can deliver books, audio books, CDs, DVDs and even games & jigsaws FREE to your home each month.

See also: Age UK, page 39

Name The Workaid Hub, Chesham

Telephone 01494 775220

Website www.workaid.org

Brief Clients are offered supported sessions Description where they can build on existing skills, and of Service then be assigned to refurbish tools.

Name Chess Valley U3A

Telephone 01494 714420

Website www.chessvalley-u3a.org.uk

Brief Chess Valley U3A exists solely for the Description benefit of its members, who comprise some of Service 650 retired and semi-retired people in Chesham and the surrounding district. It is a self-help, self-managed lifelong learning organisation which provides opportunities for members to share in a wide range of interest/activity groups and to pursue learning for pleasure and enjoyment. Group meets in Chesham.

17. Meals

Name Apetito Ltd

Telephone 01296 383204 http://www.buckscc.gov.uk/social-care/care- Website for-adults/care-services/meals/ Brief Apetito Ltd supply meals on Bucks County Description Council’s behalf. They can provide a hot of Service lunchtime meal and a tea time snack to your home. This is sometimes known as 'meals on wheels'. Subject to eligibility.

Name Wiltshire Farm Foods

Telephone 01525 242220

Website www.wiltshirefarmfoods.com

Brief Delicious meals and desserts directly to Description your door. Our friendly drivers will unpack of Service and store your food for you and are police checked to enable them to use key safe systems for those less able to get to the door. There are choices to suit a wide range of dietary needs including Low fat, Gluten Free, Vegetarian, Halal and Kosher.

18. Medical Advice

Name NHS (National Health Service)

Telephone 111

Brief You can now call 111 when you need Description medical help fast but it’s not a 999 of Service emergency. You will be assessed, given advice and directed straight-away to the local service that can help you best. You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year. Calls from landlines and mobile phones are free.

Name NHS Choices – your health, your choices

Website www.nhs.uk

Brief The website contains a vast range of Description information and advice on: health, ailments, of Service social care, choosing care services, mental capacity, care homes, diet and nutrition, obesity and weight loss, cancer, heart & lungs, diabetes. You can also find out about services near to you.

19. Social / Clubs There are many clubs and social activities in and around Chesham (too many to be listed), therefore we have listed useful resources to help you find a suitable club or activity. Other useful places to find out information includes: local Town or Parish Council, Community Association, Church, Chesham Library, ‘Your Chesham’ magazine and local newspapers.

Name Chiltern Voice

Website www.chilternvoice.co.uk

Brief Chiltern Voice contains lots of information Description and news relating to Chesham and of Service surrounding villages. It is updated regularly, and has a dedicated ‘seniors’ section.

Name Bucks Connect

Website www.bucksconnect.org.uk

Brief Bucks Connect is a new online directory Description providing a one-stop-shop for care and of Service support services, activities, events and local groups.

Name In Touch

Telephone 01296 383204 / 0845 370 8090

Brief The Buckinghamshire County Council’s Description friendly ‘in-Touch’ team offers advice and of Service information. In-Touch is a telephone-based advice and information service for adults. The service has been developed for people who may be finding it difficult to maintain their independence as a result of disability, illness, age, or social exclusion. Our trained staff will discuss any immediate or current needs and give advice and information that is centred on your needs. in-touch for Carers offers advice and information for people who care for friends or relatives who live in Bucks. Advice and information about services is available for you, the carer, as well as the person you care for.

See also:- ‘Counselling/Mental Health/Befriending/Support’ – pages 20-26.

20. Wheelchair, Aids & Medical Equipment Hire

Name Age UK

Telephone 0800 023 4783

Website www.ageuk.org.uk/alarm

Brief Age UK provides personal alarms which are Description quick and easy to install, either by a friend or of Service family member, or one of our team of local installers.

Name Red Cross

Telephone 01494 729581

Brief Provides loans of wheelchairs and medical Description equipment of Service

Name REMAP

Telephone 0845 1300 456

Website www.remap.org.uk Remap works through a nationwide network Brief of dedicated volunteers. They use their Description skills to help people with disabilities to of Service achieve independence in their lives, or to enjoy leisure opportunities. Remap’s unique pieces of special equipment are tailor-made and given free to the people who need them.

Name NRS HEALTHCARE

Telephone 0845 287 2480

Website www.nrs-uk.co.uk Aids for daily living. Free catalogue Brief available on request. *Although this Description supplier is listed within this Directory, it of Service does not mean it is a preferred supplier – it is worthwhile trying other suppliers to compare prices.

Name TELECARE Telephone 01296 383774

Brief Telecare is equipment that uses modern Description technology to help people live safely and of Service independently in their own home.

Many people will be familiar with the pendant and care alarms most usually seen in elderly people’s homes. Telecare now includes a much broader range of equipment, which can be used on its own or linked to a dedicated call centre in the same way as care alarms.

All the equipment has been developed to help people maintain their independence and give peace of mind to them and those who care for them.

ORGANISATION INDEX

Page

Action on Elder Abuse ...... 46 Action on Hearing Loss and Deafness Research UK ...... 30 Active For Health Exercise Referral Scheme ...... 34 Active Hearts ...... 33 Adult Social Care – Buckinghamshire County Council ...... 29 Age Concern Good Neighbours Chesham & Amersham .... 20 Age UK ...... 39 Personal Alarms ...... 54 Handyperson service ...... 42 Alcoholics Anonymous ...... 25 Alzheimers Society ...... 23 Apetito Ltd ...... 50 Ashley Green Community Association ...... 10 Ashley Green Parish Council ...... 18 Buckinghamshire Adult Learning ...... 47 Buckinghamshire County Council ...... 17 Disabled Facilities Grants ...... 42 Buckinghamshire Falls Prevention Service ...... 32 Buckinghamshire Fire & Rescue ...... 43 Buckinghamshire Integrated Sensory Service ...... 32 Buckinghamshire MIND ...... 21 Buckinghamshire Smoke Free Support Service ...... 26 Bucks 50 plus Forum ...... 10 Bucks Connect ...... 52 Bucks Floating Support ...... 27 Bucks Vision ...... 30 Buy with Confidence Scheme ...... 14 Careline ...... 46 Carers Bucks ...... 7 Chartridge Parish Council ...... 18 CHAV (Chesham Action Volunteers) ...... 12

...... Page

Chesham Leisure Centre (BETTER) ...... 35 Chesham Library ...... 47 Chesham Moor Gym & Swim ...... 35 Chesham Sick Poor Fund ...... 28 Chesham Town Council ...... 18 Chesham Voluntary Hospital Car Service ...... 12 Chess Valley U3A ...... 49 Chiltern Counselling ...... 23 Chiltern Dial-A-Ride ...... 11 Chiltern District Council ...... 17 Community Safety ...... 44 Council Tax & Benefits ...... 15 House Repairs and Adaptations ...... 41 Chiltern Foodbank ...... 27 Chiltern Voice ...... 52 Cholesbury cum St Leonards Parish Council ...... 19 Christians Against Poverty ...... 28 Citizens Advice Bureau ...... 14 Citizens Advice Consumer Advice Line ...... 13 Community Impact Bucks ...... 40 Community Transport Hub ...... 11 Contact the Elderly ...... 21 COPAG (Chesham Over 50’s Positive Action Group) ...... 10 Crimestoppers ...... 44 Crossroads Care...... 7 CRUSE Buckinghamshire ...... 6 Diabetes UK Careline ...... 24 Douglas McMinn Day Centre ...... 26 Energy Saving Trust ...... 37 Epilepsy Society (formerly National Society of Epilepsy) ..... 25 Everyday Sports Bus ...... 35 Get Fit Avoid Falls ...... 34 Hilltop Villages Good Neighbours Group ...... 9

...... Page Home Heat Helpline ...... 37 Home Library Service ...... 48 Independent Age ...... 22 In Touch ...... 53 Latimer & Ley Hill Parish Council ...... 19 Mind the Gap ...... 20 Mobile Library ...... 48 National Health Service (NHS) ...... 49 National Society for Epilepsy (see Epilepsy Society) ...... 25 Neighbourhood Return ...... 45 NHS Choices ...... 51 NRS Healthcare ...... 55 Opticall ...... 31 Parkinsons Disease Association ...... 24 People’s Voices ...... 24 Pond Park Community Association ...... 8 Red Cross ...... 54 Red Cross Home from Hospital Service ...... 40 REMAP ...... 55 Safe Place Scheme ...... 45 Samaritans ...... 22 Simply Walk ...... 36 State Pension Enquiries ...... 16 Stroke Association ...... 25 Tax Help for Older People ...... 15 Telecare ...... 56 The Lee Parish Council ...... 19 Trading Standards (Citizens Advice Consumer Advice) ...... 13 Victim Support ...... 46 Victoria Road Residents Association ...... 9 Waterside Community Association ...... 8 Wiltshire Farm Foods ...... 50 Workaid Hub ...... 49

Feedback

Please let us know of any errors, omissions or inaccuracies.

Alternatively, if you are an organisation that would like to be considered for inclusion next time, we would like to hear from you.

Please write to: Barbara Richardson, COPAG, c/o Chiltern District Council, Community Team, King George V House, King George V Road, Amersham, Bucks, HP6 5AW. Email: [email protected]

Thank you