Fy2018 Annual Report
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G I N F I E R L P D S W N A O T I E S R IS A N M D OM SEWER C FY2018 ANNUAL REPORT Laying the Groundwork Cobble Mountain Reservoir, Granville, MA Integrity . Environment . Vision . Accountability www.waterandsewer.org 1 Table of Contents Mission Statement Message from the Commissioners........................................ 2 Our mission is to provide an Message from the Executive Director .................................... 3 uninterrupted supply of the highest Water System Map ............................................................. 4 quality water to our customers, to collect Wastewater System Map ..................................................... 5 and treat wastewater, and to return clean Watershed Protection ......................................................6-7 water to the environment. Watershed Lands Map ........................................................ 8 While fulfilling our mission, we strive to: Water Supply and Consumption ........................................... 9 • Conserve and protect our reliable, high-quality water Drinking Water Treatment .............................................. 10-11 supply for present and future generations Wastewater Collection & Treatment ................................12-15 • Meet or surpass public health standards, Field Services ............................................................... 16-17 environmental standards, and support fire protection Infrastructure Renewal ..................................................18-21 • Operate, maintain, improve and manage our water and Technology Infrastructure .................................................. 22 wastewater infrastructure in a cost-efficient manner Education and Community ................................................. 23 • Manage finances to support Commission needs and maintain reasonable water and wastewater rates Customer Service ............................................................. 24 Awards & Achievements .................................................... 25 • Maintain a safe and professional workforce Financial Report .......................................................... 26-28 • Understand and respond to customers’ expectations for service 2 Springfield Water and Sewer Commission - Fiscal Year 2018 Annual Report Message From the Commissioners As Commissioners, our role is to stew- is committed to developing the most is also looking ahead in its watershed, century. We are proud to share our ard ratepayer funds and oversee proj- cost-effective solutions possible to the utilizing new forestry science and prin- progress from the past fiscal year, and ects carried out by and on behalf of the many challenges it faces. One exam- cipals to adjust future land manage- affirm our continuing commitment to Springfield Water and Sewer Commis- ple of such a solution is the York Street ment practices to protect water quality maintaining affordable rates and over- sion (Commission). Our constant aim Pump Station and Connecticut River in a changing climate. seeing forward-looking and responsi- is to ensure the delivery of the highest Crossing Project, for which planning ble stewardship of our critically import- quality water and sewer service to our significantly advanced in FY18. Two The work of maintaining and renewing ant water and wastewater systems. customers at affordable rates. This in- aging pipes bringing wastewater from a multi-faceted regional water system cludes not just the customers of today, the city are nearing the end of their will never be fully complete, but the but also of the customers of the future. useful life and have no redundancy. level of planning, preparation, and Three new additional lines will provide strategic investment as highlighted in If you have any questions about In Fiscal Year 2018 (FY18), the Com- redundancy and expanded capacity, this FY18 report is critical groundwork the content of this report, mission continued to advance a while a new pump station will transport for the significant upgrades our system please contact the Commission portfolio of projects and initiatives that up to 30 million more gallons/day, re- will need to carry on through the 21st at 413-452-1300. maintain and improve reliable and ef- ducing the amount of combined sewer ficient operations, and lay the ground- overflows into the river. At the same work for a more modernized and time, the existing 1940s pump station resilient system for the future. As part will be repurposed for flood control, of its central mission, the Commission making the project touch on resiliency, also delivered 9.7 billion gallons of regulatory compliance, infrastructure drinking water, and cleaned over 13.3 renewal, and system redundancy all at billion gallons of wastewater for return once. to the environment in FY18. The Board of Commissioners is proud to present Similar progress occurred on the this report on the major projects, ini- drinking water side of our system, with tiatives, and work program undertaken phase II of the West Parish Filters Water between July 2017 and June 2018 that Treatment Plant Facilities Plan getting provided these essential services. underway in FY18. The plan includes an array of technical evaluations to de- Behind every project undertaken in velop the most cost-effective strategy FY18 was careful assessment, prioriti- for performing needed improvements zation and planning. The Commission to the water system. The Commission From left to right: Commissioner William Leonard, Commissioner Dan Rodriguez, and FY18 Commission Chairwoman Vanessa Otero. www.waterandsewer.org 3 Message From the Executive Director I am proud to present this Annual effective and affordable infrastructure fall we invited Mayor Sarno and repre- Report outlining all the progress, investments that are sustainable. This sentatives from some of Springfield’s initiatives, and projects undertaken report contains numerous examples cornerstone businesses and insti- and completed in Fiscal Year 2018. of these efforts, including plans for tutions to our reservoir to showcase As always, providing high-quality and upgrades at our water treatment plant, how high-quality water is the source reliable water and sewer services to our the revision of forestry management of so much activity in the region. In the customers remained our dedicated fo- approaches in our watershed, and spring, we hosted an exchange with cus, while the work behind the scenes preparations for a new 20-year operat- major regional healthcare facilities to to make the water flow continued to ing contract for our wastewater treat- increase communication between their progress in ever-changing ways. ment plant. sector and ours, since healthcare de- pends on clean, reliable water service. Throughout FY18 we undertook many All this work is being undertaken in the We also invited area legislators to our initiatives to optimize the performance context of rapid change and challenge facilities to give them a perspective of of our water and wastewater sys- in the water industry. As regulations our work as they consider water-re- tems, while also advancing detailed and scientific advancements con- lated legislation. And we continued to long-term planning in order to make tinue to drive the need for updated build important partnerships with state approaches to delivering clean water, and federal agencies so that the voice climate change also presents new of the second-largest water system in challenges in terms of infrastructure the state is heard. resiliency and protecting environmental water quality. It is clear that delivering Activities in FY19 will build on FY18’s high-quality water and wastewater success, and bring continued value service through the 21st century will and stability to our customers. I am require new thinking, partnership, inno- honored to serve our 250,000 custom- vation, and communication. ers alongside the Commissioners and all Commission staff at this exciting, Even as we embark on designing and challenging, and promising time in the engineering new, modern ways to water industry. deliver a vital necessity into the future, we recognize that it is still easy to take clean, safe water for granted, espe- cially when the infrastructure delivering it remains largely hidden and unseen. Top: Speaking at the Imagine a Day Without Water media event, October 2017. That is why outreach and education Bottom: Speaking to the media about a new nitrogen sampling program on the were also a focus of ours in FY18. In the Executive Director Joshua D. Schimmel Connecticut River, June 2018. 4 Springfield Water and Sewer Commission - Fiscal Year 2018 Annual Report HUNTINGTON CHESTER Water System Map Major System Components LITTLEVILLE RESERVOIR BELCHERTOWN GRANBY BLANDFORD OTIS LUDLOW RESERVOIR LUDLOW COBBLE MTN. CHICOPEE RESERVOIR WESTFIELD RUSSELL BORDEN BROOK WEST RESERVOIR SPRINGFIELD SPRINGFIELD WILBRAHAM WEST PARISH SPRINGFIELD REGIONAL FILTERS WATER WASTEWATER TREATMENT PLANT TREATMENT FACILITY PROVIN MTN. TOLLAND STORAGE TANKS EAST LONGMEADOW GRANVILLE SOUTHWICK AGAWAM LONGMEADOW Water System Component Capacity Cobble Mountain Reservoir 22 Billion Gallons Springfield Water Distribution System 500 Miles of Pipe Retail Water Communities Ludlow Water Distribution System 80 Miles of Pipe Borden Brook Reservoir 2 Billion Gallon Capacity Wholesale Water Communities Ludlow Reservoir (Standby System) 2.2 Billion Gallon Capacity Provin Mountain Storage Tanks 60 Million Gallon Capacity Peak Emergency Water Communities West Parish Filters Water