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Administrative Office Management Course Syllabus ‐ ‐ ‐ ‐

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Administrative Office Management Course Syllabus ‐ ‐ ‐ ‐ AOM 239 OL – Administrative Office Management Course Syllabus ‐ ‐ ‐ ‐ Course Information Course Description: This course is designed to study the basic principles of office management including the areas of recruiting and orienting the office staff, supervising and promoting office personnel, problem solving and communication processes to include coverage of telephone techniques, ergonomics and office productivity. In addition to classroom activities, this course includes 14 hours of assisting in an office setting. Learning Outcomes: Upon successful completion of the course, the student will be able to: • Discuss the role of management in the workplace. • Discuss the levels and functions of management. • Identify and describe challenges that affect administrative managers. • Discuss the major areas of management: human resources, leadership and communications, administrative services, and workplace systems and technology. • Discuss emerging elements impacting administrative management practices. • Define a computer system and discuss the use of networks within the system. • Apply good techniques in the selection and orientation of an office staff. • Discuss the major causes of office personnel problems that affect the well‐being of workers and how these may be handled. • Discuss and demonstrate good supervision skills, as well as good motivation techniques. • Apply good work ethics and business etiquette. • Use problem‐solving skills to handle problems in the office. • Determine and understand group dynamics, the effects of teamwork, and conflict issues. Prerequisites: READ 0810 Course Topics: Management in the workplace; challenges that affect managers; workplace technology; staff orientation; motivation techniques; etiquette; problem‐solving techniques; teamwork; conflict resolution; group dynamics. • Students are expected to read and study text, as assigned before each class. Specific Course Requirements: • Students are expected to read, summarize, and type in an appropriate report style four (4) articles from a list of business periodicals for from the internet. • Assignments must be submitted in an appropriate business style writing or presentation. Students will be required to present a PowerPoint presentation, working within a team of students. • Outside lab time will be required (12 hours per student): each student must select a business office in which to observe or assist someone who has telephone/receptionist duties. • Attendance is required and is part of the Assignments & Projects Grade. Textbooks, Supplementary Materials, Hardware and Software Requirements Administrative Office Management Required Textbooks/ Author: Odgers, Pattie (EDT) Courseware: Edition: 13th, © 2005 Binding: PAP ISBN: 978‐0‐538‐72769‐3 Phone Skills for the Information Age, 3rd ed., by Maxwell, McGraw‐Hill, 2006. Visit the DSCC Bookstore at http://www.dscc.edu/bookstore to purchase your textbook. Supplementary A flash/jump drive is suggested. Materials: Software Microsoft PowerPoint and Word. Requirements: Instructor Information Instructor Name: Instructor Contact To access your instructor’s information online: Information: Visit www.dscc.edu 1. Click Current Students on the top navigation bar. 2. Click Faculty Profile link located on the left‐hand navigation bar. 3. Choose your instructor’s name from the drop‐down list. 4. Click the Submit button. Office Hours/Virtual Visit www.dscc.edu Office Hours: 1. Click Current Students on the top navigation bar. 2. Click Faculty Profile link located on the left‐hand navigation bar. 3. Choose your instructor’s name from the drop‐down list. 4. Click the Submit button. Instructor Response I will make every attempt to respond to course email within 24 or 36 hours during the work week, Time: though it may not be possible in all cases. I will notify you when I will not be able to meet the stated response time. Assessment and Grading Testing Procedures: All testing (assessment) will take place in the online learning management system (D2L). For further information, please see the “Content” area in D2L. Grading Procedures: Assessments = 40% Assignments & Labs = 25% Participation & Discussion = 25% Final Exam = 10% Grading Scale: 90‐100 = A 80‐89 = B 70‐79 = C 60‐69 = D 59 & below = F Assignments and Participation Assignments and Week 1: Introduction & Chapter 1/Group work Ch. 1 Projects: Week 2: Chapter 2 & 3 / Group work ch. 2 & 3 / Ch. 1 Quiz Week 3: Chapter 4 & 5 / Group work Ch. 4 & 5 / Ch. 2 & 3 Quiz Week 4: Chapter 6 / Ch. 4 & 5 Quiz / Unit 1 Exam A sequenced list of assignments and Week 5: Chapter 7 / Group Work Ch. 6 & 7 / Ch. 6 quiz projects arranged by course section or Week 6: Chapter 8 / Group Work Ch. 8 / Ch. 7 Quiz module with due dates if applicable. Week 7: Chapter 9 / Group Work Ch. 9 / Ch. 8 Quiz A generic weekly schedule is Week 8: Midterm/Chapter 10 / Ch. 9 quiz applicable. Week 9: Chapter 11 / Ch. 10 quiz / Unit 2 Exam Week 10: Chapter 12 / Group Work Ch. 10, 11, 12 / Ch. 11 Quiz Week 11: Chapter 13/ Ch. 12 Quiz / Unit 3 Exam Week 12: Chapter 14 / Group Work Ch. 13, 14/ Ch. 13 Quiz Week 13: Chapter 15 / Group Work Ch. 15 / Ch. 14 Quiz Week 14: Work Days for Presentations / Ch. 15 Quiz / Unit 4 Exam Week 15: Presentations From Group Work Week 16: Final Exam Punctuality: All assignments/ assessments are to be submitted/completed by the assigned due date. Attendance Policy: View the DSCC Attendance Policy at http://www.dscc.edu/attendance_policy/. http://www.dscc.edu/attendance_policy. Class Participation: Class participation is vital to the success of each student. The statement “We learn better, together” rings true for this and other courses. Please make every effort to participate and stay on track with regard to the coursework. Participation includes but is not limited to: communicating with the instructor, checking the course bulletin board(s) frequently, and participating in threaded discussion events. Course Ground Rules General: 1. Participation is required 2. Communication with other students in team projects is expected 3. Learn how to navigate within the course management system 4. Keep abreast of course announcements 5. Use the assigned college email address as opposed to a personal email address 6. Address technical problems immediately 7. Observe course netiquette at all times. Instructor guidelines for communication by email, discussion groups, chat, and the use of web resources are necessary. Email: 1. Always include a subject line. 2. Remember that without facial expressions some comments may be taken the wrong way. Be careful in wording your emails. Use of emoticons might be helpful in some cases. 3. Use standard fonts. 4. Do not send large attachments without permission. 5. Special formatting such as centering, audio messages, tables, html, etc., should be avoided unless necessary to complete an assignment or other communication. 6. Respect the privacy of other class members. Discussions: 1. Review the discussion threads thoroughly before entering the discussion. Be a lurker, then a discussant. 2. Try to maintain threads by using the "Reply" button rather than starting a new topic. 3. Do not make insulting or inflammatory statements to other members of the discussion group. Be respectful of others’ ideas. 4. Be patient and read the comments of other group members thoroughly before entering your remarks. 5. Be cooperative with group leaders in completing assigned tasks. 6. Be positive and constructive in group discussions. 7. Respond in a thoughtful and timely manner. Web Resources: Example: 1. Columbia Guide to Online Style by Janice R. Walker and Todd Taylor 2. Citation Styles Online http://www.bedfordstmartins.com/online/cite6.html Other Important Information Library Resources For the DSCC library or help desk visit www.dscc.edu/lrc. To ask a question about books, interlibrary loans or other LRC information, call the LRC at 731‐286‐3361. For the Tennessee Virtual Library go to www.tn.regentsdegrees.org and click on TBR Virtual Library. Reporting Fraud, Report Fraud, Waste, and Abuse at http://www.dscc.edu/fraud. Waste, or Abuse Technical For technical assistance, contact the DSCC Help Desk. Assistance/Help Dyersburg Campus ‐ (731) 288‐7780 Desk: Jimmy Naifeh Center (JNC) ‐ (901) 475‐3177 Gibson County Center (GCC) ‐ (731) 222 ‐5180 Visit the Help Desk on the web at www.dscc.edu/helpdesk for tutorials and other how to guides. You may also contact the Help Desk by email at [email protected]. Students With Dyersburg State Community College is committed to providing a discrimination free environment for Disabilities: all students. Students with disabilities are encouraged to inform the College of any assistance they may need. Please notify the ADA Coordinator at (731) 286‐3242. Syllabus Changes: From time to time during the semester, it may be necessary to make changes to the material in the course syllabus. Any necessary changes to the course syllabus will be sent to you by email and posted within the online course material. Server Outage The server on which DSCC’s web supported/online courses are hosted will be occasionally unavailable Disclaimer: due to upgrades and/or maintenance. Regularly scheduled outages will occur during the early morning hours of the second Sunday and third Tuesday of each month. There may also be unplanned downtime due to failures of one kind or another. Because the server is not located at DSCC, the College cannot directly correct these situations. You will need to contact your instructor(s) directly to make accommodations should an
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