A Very Warm Welcome to Dalhousie Hotel and .

Dalhousie Castle Hotel & Spa is your home from home and we want you to enjoy every minute of your stay with us. After all, our guests are the heart of the castle and the reason for our being.

To ensure your safety, and that of our teams, we’re having to do things a little differently around the hotel these days and have implemented a range of social distancing measures throughout the property. We want you to enjoy a night away with the reassurance that our hotel is as safe as it possibly can be - and when it comes to providing hospitality that’s warm and welcoming, it’s business as usual.

For everyone’s peace of mind we politely ask that if you suspect you have been exposed to Covid-19, or start to experience any symptoms, you telephone us to postpone your visit and rebook for another time.

The following pages are meant as a guide to our facilities, however if there is anything, we may assist you with please ask any member of my team who will be happy to help.

Kindest regards

James Little General Manager

www.dalhousiecastle.co.uk Afternoon Tea Available daily in our Restaurant or Lounges between the hours of 12 noon to 4pm.

Indulge in our signature selection of sandwiches, homemade scones, savoury tarts and sweet pastries served with your choice of freshly brewed tea or coffee.

£19.95 per person

Warm Spiced Apple Punch Gateau Opera Citrus Meringue Tartelette Cream Cheese & Cucumber, Farmhouse White Dundee Cake Home Roast Ham, Rocket, Farmhouse Brown Cream-filled Meringue Hens’ Egg & Cress, Farmhouse White Raspberry Cranachan Dark Chocolate & Praline Truffle Chicken Caesar Tartelette Nougat Salmon Rillette, Filo Macaron Spiced Crabsticks, Milk Brioche Roll Please inform your waiter of any potential aller- gies or dietary requirements.

Fruit & Plain scone, Local Preserve, Clotted Cream

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AIRPORT SPA OPENING HOURS: will also be happy to help with your Restaurant Airport is situated 16.4 miles Monday to Sunday, 10am to 8pm reservations. from the Castle or alternatively, Glasgow (Last treatments available at 7pm). International is 55 miles. Should you require To ensure our team is safe during this time we transportation, please contact Reception by To make a reservation, please dial 776. are trying to limit the amount of contact, this dialling 0. As a matter of Health and Safety, we regret means we are unable to show you into your that children under the age of 16 are not room but can still assist with your luggage by Edinburgh Airport: 0870 040 0007 permitted to use the Spa facilities. leaving this outside your door. Glasgow Airport: 0870 400 9031 ARCHERY Our team will only be able to enter your room This is available in our grounds by prior following the procedures of social distancing AQUEOUS SPA arrangement. Please contact Dalhousie and wearing the correct PPE. Unfortunately, until the Government imposed Falconry on 728 to make a reservation. restrictions are lifted, our Spa facilities will On your check-in to the hotel, we will be remain closed. However, you can benefit from processing the base rate of your stay to your a wide choice of spa treatments which include ARRIVAL payment details on file. If you wish for this signature treatments written especially for To make sure we can check you into our hotel payment to be processed on an alternative Dalhousie Castle and a massage that will leave safely, we have altered our current check-in card, please notify our Reception team. you feeling like you could float away! procedures. Please note that we cannot accept cash for the Gift Vouchers are available and are valid for 12 Check-in will be available from 3pm on your time being. If you have any charges attached months. arrival day; we ask that you confirm your to your room on departure, we will forward arrival time with us in advance in order to your bill via email and will contact your room avoid queuing in our lobby. to arrange payment. Payment must be settled Our Reception team will complete your check- before your departure. in card on your behalf by confirming the details provided from your reservation. They

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ATM BUSINESS SERVICES weddings, private dinners and dances, not The nearest ATM cash point machine is located Limited business services are available for a forgetting our Christmas and Hogmanay on the High Street in Bonnyrigg. nominal charge including photocopying and Festivities. printing services. Please contact Reception BABYSITTING with your specific requirements. Please contact Reception or ask a member of We regret we cannot offer an in-house baby our sales team for further information. listening service. Babysitting services can CAR HIRE be arranged through concierge. Charges are Should you wish to rent a car for part or all DEPARTURE applicable. of your stay at the castle, please contact We request guests to vacate their rooms by reception by dialling 0. 11.00 am on the day of departure. BATH ROBE & SLIPPERS These items can be provided for your comfort CAR PARKING Should guests require the use of their room during your stay. Please contact Reception and Parking at the castle is free of charge for the after this time, please contact Reception we will arrange this for you. duration of your stay; however, vehicles are either on the day of arrival or the day prior to parked at the owner’s risk. The helicopter pad departure. A nominal late departure charge of BUS SERVICE is used from time to time and we would advise £50 per hour will be applicable. The nearest bus stop is approximately 10 that you try to avoid parking near it. Should Every endeavour will be made to facilitate a minutes’ walk away, located outside the you have a car, please ensure that your car later departure time, subject to availability. Retreat Hotel. Further information is available registration number is noted down on your from Reception. registration card upon arrival. We kindly request that room keys are left at Reception on leaving the Castle and on CONFERENCES AND FUNCTIONS departure, as the security of the rooms is Dalhousie Castle is a unique venue for paramount at all times. Consequently, only conferences, meetings, product launches, one key will be issued per room. incentive events and is also ideal for banquets,

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DIALLING ANOTHER ROOM In addition, we kindly ask you to be respectful of Please note that the welfare and safety of the birds Simply prefix the room number with the number2 the wild birds of prey within the Falconry area and are foremost, consequently flying of the birds is for example Room 01 dial 201. that you have your dog on a leash whilst in the also subject to weather conditions. grounds. DOCTOR, ACCIDENT & EMERGENCY FIRE ALARM An appointment can be made by contacting our EATING IN AND AROUND Please be aware that we are required to carry out a local Health Centre which is situated in the main MIDLOTHIAN AND EDINBURGH Fire Alarm Test every Monday at 11am. street of Bonnyrigg. Please contact concierge for our recommendations. The alarms will sound continuously for up to 30 Telephone number: (9) 0131 537 9844 EMERGENCIES seconds then stop. In the event of an emergency please dial 0 for Please dial 0 for Reception in the case of an assistance. FIRE EVACUATION emergency. In the event of a Fire, the Fire Alarm will sound FALCONRY continuously. You must evacuate immediately, There are a number of First Aid boxes within the The noble sport of Falconry returns once more to using the nearest fire exit. Do not take any of your castle. Please contact reception should you require Dalhousie Castle. Falconry Scotland is located in belongings with you. Should you feel the need for any supplies. the mews of the castle grounds within a short walk additional assistance in the event of an evacuation, of the Castle, housing a variety of owls, falcons please notify Reception on check in. The fire DOGS and eagles. Our expert handlers have 40 years’ assembly point is located on the Helipad. Dogs are permitted in Castle Rocks at the experience in the craft and will be delighted to Management’s discretion. However, we do request show you the beauty of these majestic creatures. FIRST AID that dogs are not taken into any of the public A first aid box is located behind Reception. areas and are not allowed in any of the main castle Bookings should be made directly with Dalhousie bedrooms nor should they be left unattended. Falconry. Please dial Ext 728 or FLOWERS telephone 01875 825 728. There are a number of florists within the area who can provide flowers for any occasion. Please While prior booking is recommended, we usually contact concierge who can make the necessary are able to accommodate your interest, subject to arrangements. availability. Open daily from 9.30am until dusk.

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FOREIGN EXCHANGE / CASH BACK HAIR DRYER on-screen instructions. This service is free We regret we do not have this facility available A hairdryer can be available in each room, of charge. on site; however, there are a number of ATMs upon request. locally in Bonnyrigg or Dalkeith. IRONS AND IRONING BOARDS HEATING These are available upon request and can be GOLF The castle is heated by electric heaters delivered to your room upon request. The Midlothian region has a wealth of golf which are thermostatically controlled. Should courses. Please note that denim clothing is not you require any assistance in adjusting the KEYS permitted on the greens and golf shoes must temperature of your room, contact Reception We would be grateful if room keys are kept be worn. Golf clubs and caddies can be hired. by dialling ‘0’. at Reception upon leaving the Castle and The two nearest Golf courses are: on departure, as the security of our rooms is HOUSEKEEPING paramount. Consequently, only one key may Kingsacre Golf Course, Lasswade - There will be a slight change in how our be issued per room. 0131 663 3456 housekeeping team will operate in the hotel Melville Golf Centre, Lasswade - during your stay. To prevent contamination, LAUNDRY AND DRY-CLEANING SERVICES 0131 663 8038 our Housekeeping teams will not be servicing Laundry and dry cleaning can be left with guest bedrooms mid-stay or providing a turn- Reception before 9 am for collection and GUEST VALUABLES down service. If you require any additional returned the following day. Please note that an Should you have safe deposit requirements, items from our Housekeeping team such as additional charge will be levied for same day please contact Reception and ensure you robes, additional pillows, toiletries or tea and service. obtain an official receipt. Please note access coffee– please contact our Reception team, by is restricted to the hours of 7am and 11pm dialling ‘0’, who will be happy to deliver these The laundry bags and itemised listings are daily. We cannot accept any liability for any to your bedroom. available in your wardrobe. loss or damage. INTERNET A wireless connection is available within the castle. Connect to Speedway, and follow the

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NEWSPAPERS BREAKFAST 8:00 am to 10:00 am Packed Lunches, Picnic Hampers Should you require a British newspaper please LUNCH 12:00 am to 5:00 pm Packed lunches and picnic hampers can be place dial ‘0’ to place an order with Reception AFTERNOON TEA 12:00 pm to 4:00 pm arranged with pleasure; but we ask for as prior to 11pm. Note that this will be charged to DINNER 6:00 pm to 8:30 pm much notice as possible, preferably at least 24 your bill. hours please. We ask that all reservations for our Restaurant NO SMOKING are pre-booked prior to your arrival to help ROOM SERVICE Due to the no smoking act of 2006 you are us maintain social distancing within the hotel. Room Service is available throughout your not permitted to smoke within any internal Regrettably, we cannot always guarantee your stay. See your Room Service menu located area of the castle. preferred time to dine in the Restaurant so we in this pack for time restrictions and relevant advise making your reservations as early as charges including the levy of a tray service POSTAGE possible. charge of £3.50 on all orders. Breakfast can We regret we do not supply stamps. Please also be served in your room. Please complete ensure any mail is handed to reception prior to Breakfast is available between 8.00 am and the breakfast card located at the back of your 2.30pm to guarantee same day pick up. 10.00 am and we will be reserving your time door prior to 3am and place outside on your slots on arrival. We will only be offering a table door handle ready for collection. To have your RESTAURANT service at this time. room service tray taken away, please contact The Restaurant offers a selection of traditional Reception as and when convenient. and modern dishes, presented by a highly As part of the recent changes, we’ve removed skilled dedicated brigade of Chefs. Our our traditional printed menus from our SHOPPING Restaurant is available for breakfast, lunch, restaurants and will instead be detailing our Edinburgh and the Lothian’s offer a delightful afternoon tea and dinner. Please find below menu on the website via a QR code. They will array of shopping experiences, from the our opening times: also be printed as a disposable copy. bustling streets of Edinburgh City Centre to the quaint local high streets of towns in the If you have any special dietary requirements, area. Whatever you want to take home, you please do not hesitate to inform Reception, are only a short hop away either by car or who will be only too happy to discuss your bus. For further information, please contact requirements with Chef. Reception.

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TAXI TELEPHONE CHARGES TELEVISION AND RADIO CHANNELS Please call Concierge who will be happy to There are three different charges for different All our rooms have digital free view channels make the reservation on your behalf. periods. These are as follows: and radio facilities.

Peak: 08h00 to 18h00 (Monday to Friday) THEATRES, GALLERIES AND WHAT TO DO TEA AND COFFEE Off Peak: 18h00 to 08h00 (Monday to Friday) Edinburgh is steeped in culture and history, Tea and Coffee making facilities are available Weekend: 00h00 to 00h00 (Friday to and has something for everyone, whether that in all rooms. Should you require any additional Sunday) be visiting Edinburgh Castle, Arthur’s Seat, supplies, please contact Reception. The National Museum of Flight, The Scottish PEAK OFF PEAK WEEKEND Mining Museum, Scottish Portrait Gallery, Scottish Parliament, Rosslyn Chapel or the LOCAL CALL £0.04 £0.16 £0.06 COST PER MINUTE Edinburgh Playhouse. However, do not forget the hidden gems NATIONAL CALL £0.32 £0.16 £0.12 of Midlothian. Please contact Concierge for COST PER MINUTE further information.

INTERNATIONAL CALL £1.13 £1.08 £1.08 COST PER MINUTE WAKE-UP CALL

MOBILE CALL £0.30 Please contact Reception to arrange this. £0.81 £0.59 COST PER MINUTE

Please note that that International call tariffs are for Europe. All other International call tariffs may vary.

www.dalhousiecastle.co.uk General Sightseeing

Dalhousie Castle offers a fantastic base ARCHERY novel and the subsequent film, The Da Vinci to explore Scotland’s capital. Pack in Go for gold as you try your hand at the Code, has perhaps added to the countless some sight-seeing in Edinburgh, enjoy medieval sport of archery in the surrounds theories, myths and legends associated with a wee dram at a local whisky distillery of the castle falconry. Under the guidance the Chapel. or shop ’til you drop and return to the of experienced archery leaders and using comfort of the castle. traditionally crafted recurve bows, you’ll have ROYAL YACHT BRITANNIA the chance to shoot at a variety of targets Home to the British Royal Family for over 40 If you would like to discover more of from the classic bullseye to balloons or tic-tac- years, Her Majesty’s Yacht gives a fascinating what the region has to offer please toe. Suitable for all abilities and strengths! insight into this most famous of floating royal consider the following: residences. Explore the five decks, eat in the EDINBURGH CASTLE Royal Deck Tea Room and take a peek inside This most famous of Scotland’s is a the royal apartments and bedrooms. A great, DALHOUSIE FALCONRY city icon and houses the Honours (Crown all-weather day out for all ages. The castle falconry, set within the grounds of Jewels) of Scotland, the Stone of Destiny, the the estate, houses an impressive selection of famous 15th century gun Mons Meg, the One ARTHUR’S SEAT birds. Get hands on with hawks, owls, falcons O’ Clock Gun and the National War Museum The highest point in Edinburgh’s Holyrood and eagles under the expert supervision of Scotland. Take a tour to explore the castle’s Park, Arthur’s Seat is actually an ancient of trained falconers for an ornithological dramatic history and architecture. volcano and the site of a large, well-preserved experience like none other. Suitable for all ages fort dating from around 2000 years ago. and available to book individually or AS part ROSSLYN CHAPEL Climb to the top for fantastic views across the of a group, falconry sessions are extremely One of Scotland’s most remarkable buildings city and take in some of the diverse flora and popular and we recommend booking before which is still used today as a place of worship, geology at the same time. your arrival. Speak to us about booking your attracts visitors from around the world for its experience. unique and mysterious carvings and beautiful setting. Featuring in Dan Brown’s controversial

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THE REAL MARY KING’S CLOSE ROYAL BOTANIC GARDEN THE PALACE OF HOLYROODHOUSE Beneath the City Chambers on the Royal Mile A world-renowned centre for plant science Her Majesty the Queen’s official residence in lies Edinburgh’s deepest secret, a warren and horticulture and home to one of the Scotland stands at the end of Edinburgh’s of hidden streets where real people lived, world’s largest collections of living plants. historic Royal Mile, and is open year-round to worked and died between the 17th and the Check their exciting programme of events the public. Visitors can explore the 14 State 19th centuries. With a costumed character tour throughout the year. apartments, the ruins of the 12th century guide based on a one-time resident you can Holyrood Abbey and gardens as well as many uncover the myths and mysteries surrounding NATIONAL MUSEUM OF SCOTLAND fine exhibitions from the Royal Collection in the hidden closes in Edinburgh’s Old Town. One of the UK’s top 10 visitor attractions the the Queen’s Gallery. National Museum of Scotland houses over GLENKINCHIE DISTILLERY 20,000 artefacts that take you on a journey The home of ‘The Edinburgh Malt’ is located through the history of Scotland, taking in DYNAMIC EARTH close to Dalhousie Castle and offers a great nature art, design and fashion and science and Travel back through space and time to day out for budding whisky aficionados with a technology. witness the first big bang, experience the full tour and tasting. There’s also a shop onsite primeval forces of nature as they shaped our should you wish to bring back a wee dram. THE ROYAL MILE planet and see the earth as you’ve never seen This stretch running between Edinburgh it before. Exciting, engaging and educational Castle and the Palace of Holyroodhouse in – for all ages. Edinburgh’s Old Town is iconic the world over. Take in some of the city’s most famed historic sites, architectural gems and the best spots for eating and drinking as you soak up the atmosphere in the heart of Scotland’s capital.

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