Discover a World in HD a Guide to Your V HD Box

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Discover a world in HD A guide to your V HD Box

Need some help? From your TV: Press , go to Help & Info, select Virgin TV

Online: Visit virginmedia.com/help and select TV

On the phone: Call us on 150 from your Virgin Media home phone or on 0345 454 1111 * from any other phone.

* For details of how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts Call costs from other networks and mobiles vary.

SKU10010028 VHDBOX/0614

114422 V HD Box_Userguide AW04.indd 1-2 6/10/11 10:52 AM Welcome Contents Your remote 2 to a world of Get started 4 Setting up your HD TV 6 brilliant, high What’s on 8

Catch Up TV & TV On Demand 10

Red button and interactive services 12 deﬁnition

Parental Controls 14 Troubleshooting 16 entertainment. Care and safety 20

Energy saving tips 21

Get ready for all your favourite channels, plus over 4,600 hours of TV, music and movies at the touch of a button with Catch Up TV and TV On Demand. Your V HD Box brings you all of them in HD with stunning, crystal clear images. If you’ve got an HD TV, this is exactly what it’s been waiting for.

114422 V HD Box_Userguide AW04.indd 3-1 6/10/11 10:52 AM Welcome Contents Your remote 2 to a world of Get started 4 Setting up your HD TV 6 brilliant, high What’s on 8

Catch Up TV & TV On Demand 10

Red button and interactive services 12 deﬁnition

Parental Controls 14 Troubleshooting 16 entertainment. Care and safety 20

Energy saving tips 21

114422 V HD Box_Userguide AW04.indd 3-1 6/10/11 10:52 AM 2 | Illuminates when you push a button. If it ﬂashes orange, the batteries are low

Standby Turns sound on and off

Takes you to your favourites menu Your Opens and closes Offers help for the screen you’re on the Mini Guide The coloured keys are shortcuts to help you navigate faster, including the remote Press to watch live TV and all important red button. See page 12 display the Mini Guide Takes you to the TV Home page The key to unlocking your favourite shows The arrow keys let you navigate the Tells you more about the programme on TV and TV On Demand. All at the push TV Guide and menus selected or currently being watched of a button. Turns volume up or down Changes channel up or down

Selects an option

Rewind while watching Returns to the previous TV On Demand Use one remote, not two menu or channel Play or pause TV On Demand You can programme the volume keys Fast forward while watching on your V HD Box remote to control your TV On Demand TV sound. To ﬁnd out how to do this, Skips back press , select Help & Info, choose Skips forward 30 seconds 30 seconds Virgin TV and then Remote Control Features. Or, for online help, go to Not in use with the V HD Box Finish watching TV On Demand virginmedia.com/help and select TV.

Use numbers to change channel and make menu selections

Not currently in use

114422 V HD Box_Userguide AW04.indd 2-3 6/10/11 10:52 AM 2 | Illuminates when you push a button. If it ﬂashes orange, the batteries are low

Standby Turns sound on and off

Selects an option

Use numbers to change channel and make menu selections

Not currently in use

114422 V HD Box_Userguide AW04.indd 2-3 6/10/11 10:52 AM 4 | Get started If you love TV, movies and music, then you’re in for a treat as they’re about to get bigger, bolder and better than ever. And with TV on Demand, you’ll never miss a thing.

Ready? And if you get an HD TV at a later date? Just turn to page 6 to find out how to Your Smart Card lets you receive your TV get set up. service. Our expert installer will take care of this for you. Get to know your HD box To get started, switch on your TV and then: Next to your box’s number display you’ll see three small, blue-lit icons. These help 1. Turn on your V HD Box by pressing you see how your box is working, and if on your remote or on the set there are any issues. top box itself. If you still don’t have a Need a hand? picture, switch your TV to the AV or The heart icon shows that you’re HD channel tuned into Virgin TV. Your connected to the Virgin TV network. It’ll take you no time to get the hang of it. TV’s user guide will show you how. It should always be on, but if it’s flashing But if you get lost, just press to try rebooting your box. That normally fixes start browsing from the main menu again. 2. Press to start browsing the the problem. main menu. The remote control icon lights up each 3. Use the , , and buttons time your V HD box receives a signal from to scroll through the menu options. your remote. If it doesn’t, try replacing the Press to select an option. batteries in the remote, and check there’s You can also use the number nothing blocking the signal from the box. keys as a shortcut. The power icon glows blue when your Get going in HD V HD box is on, and red when it’s in standby mode. When you switch off your If you’ve got an HD ready TV, you’ll be in box, only the red standby light will show, a new world of crystal clear images and to turn the box back on just push sounds from the moment we connect you. on the box or your remote.

114422 V HD Box_Userguide AW04.indd 4-5 6/10/11 10:52 AM 4 | Get started If you love TV, movies and music, then you’re in for a treat as they’re about to get bigger, bolder and better than ever. And with TV on Demand, you’ll never miss a thing.

114422 V HD Box_Userguide AW04.indd 4-5 6/10/11 10:52 AM 6 | Setting up your HD TV Got an HD TV? Then our installers will connect you so you can start watching HD shows and movies straight away.

Getting the right connection lead Connecting your HD TV Need some help? 7. Press to save your settings. If we connect your V HD Box to a Once you’ve got the right lead, just follow Give us a call on the number 8. A pop up screen will appear – press standard TV, but you decide to switch these steps to get connected. in the back of this guide. to a new HD TV later, there’s nothing to test your settings. to worry about. All you need is an HD 1. Unplug your V HD Box and TV at the 9. If you see the message ‘Press text connection lead. mains socket. to confirm your High Definition 2. Connect the V HD Box to the TV settings are correct’ press 1. Check your TV manual – you’ll using your new HD lead and switch to save the setting. need either an HDMI or DVI everything back on. Change your TV’s connection lead. AV input to the HDMI input that you If you don’t get a confirmation message, 2. Most new TVs use an HDMI lead. just plugged the lead into, connecting this may be because: If yours does, you can buy one from your V HD Box to your TV. us by calling the number at the back The cables are in the wrong sockets, 3. When the V HD Box displays the of this guide. faulty or not connected properly. words ‘Live TV’ on the front panel, 3. If your TV needs a DVI lead, you press on your remote. The TV doesn’t support the selected can easily pick one up at any mode, needs its settings changed or 4. Choose Settings from the menu, then electrical shop. is faulty. Change Display & Audio Settings. There could be an incompatibility 5. Select TV display format and choose between your TV and V HD Box. HiDef HDMI. You may have selected the wrong HDMI 6. Select V HD Box HiDef output input on your TV. Check which socket on setting. We show our programmes in the TV you plugged it in to and make sure 1080, but you may want to try 720 to you select this input to watch using your see what looks best on your TV. TV remote.

114422 V HD Box_Userguide AW04.indd 6-7 6/10/11 10:53 AM 6 | Setting up your HD TV Got an HD TV? Then our installers will connect you so you can start watching HD shows and movies straight away.

114422 V HD Box_Userguide AW04.indd 6-7 6/10/11 10:53 AM 8 | What’s on? We’ve got all your favourite channels to choose from, including loads in the latest super sharp HD.

Watching live TV Mini Guide Create your own TV guide Subtitles Live TV is anything that’s being broadcast A mini version of the TV Guide, so Create a list of your favourite channels, live on any channel, right now. Choose you can see what’s on now and later so you only view the schedules you’re Get a text version of your from full listings with the TV Guide, a – without channel hopping. interested in. You can then go straight to show’s dialogue. the TV you want to watch without scrolling quick look at what’s on now or later in the 1. The Mini Guide appears every time 1. Select Settings on the through all the listings. Mini Guide, or create your own TV Guide you change channel. Or you can Home screen. with Favourites. press to open or close it. Set up or edit your favourite channels: 2. Choose Change Display TV Guide 2. Press and to see what’s 1. Press & Audio Settings. on other channels. Get a complete picture of what’s on 2. Select Settings. 3. Select Subtitles. and when, with a list of all the channels 3. Press and to see what 3. Select Set Your Favourite Channels. 4. Set subtitles as On or Off. available. Channels that you aren’t programmes are coming up later. subscribed to will appear in grey. 4. Choose your favourite channels 5. Press to save and close. 4. Get more info about a show by and press to add or remove them. 1. Press pressing Watching your favourite channels: 2. Select TV Guide. 5. Press to start watching a 1. Press or if you’re in programme that’s on now. 3. Press , , , to scroll through the Mini Guide. the menu and to select an option. 6. If the show’s on later, press 2. Press , , and to scroll to set a reminder. Then choose 4. Press for more information through the options. from a simple alert or a reminder on each show. Press it again or that automatically changes channel 3. Press to jump straight to to make it disappear. for you when the programme starts. that channel. 5. Press or to move up or down entire pages.

114422 V HD Box_Userguide AW04.indd 8-9 6/10/11 10:53 AM 8 | What’s on? We’ve got all your favourite channels to choose from, including loads in the latest super sharp HD.

114422 V HD Box_Userguide AW04.indd 8-9 6/10/11 10:53 AM 10 | Catch Up TV & TV On Demand With TV On Demand, you get to watch exactly what you want, when you want. And we give you Catch Up TV too, because we know what it’s like to miss your favourite show.

Catch Up TV And, if you’re a real film buff, you’ll love TV Choice How to watch Catch Up TV PictureBox. You get unlimited access to or TV On Demand Un-miss your favourites, such as Corrie, a great selection of up to 28 blockbusting From cop shows to kids’ shows and EastEnders or The Apprentice. With Catch movies and cinema classics every month. everything in between, TV Choice is like a 1. Press on your remote. Up TV you’ll find a pick of the last seven Most of them are even in HD. giant DVD library with thousands of series days’ TV, saved to watch at a time that to choose from. So, once you find a show 2. Use and to scroll the menu and suits you. Who gets it? you love, you can watch each episode select either Catch Up TV, Movies On back to back. Demand or Music On Demand. There’s BBC iPlayer, ITV Net Player, 4oD Anyone can pick a movie from FilmFlex 3. Follow the steps to start watching. and Demand 5. And we’re the only ones to at any time from just £1.50 a go, to watch Here are just a few of the channels offer them all in one place and on your TV. as many times as you like within 48 hours. available in TV Choice. There are loads of HD and 3D titles to choose from too. PictureBox is available Pausing and rewinding to everyone for just £5 a month*. To sign up, just give our team a call and we’ll get Once you begin, you can pause, Who gets it? you set up right away. rewind and fast forward, just like you would with a DVD: Everyone. It doesn’t cost a penny extra Music On Demand and you’ll wonder what you ever did 1. Press to hold without it. Turn your TV on to over 3,000 music Who gets it? what you’re watching. videos, plus gigs, concerts and playlists, cued up and ready to start when you are. It’s all completely free to XL TV 2. Press again Movies On Demand Fancy joining in? Then do your worst with customers. TV L customers get a to carry on viewing. selection of over 700 hours of Bring the big screen to your smaller screen the karaoke option. 3. Press to go back. shows from some of our top channels. with a constantly updated line up of over 4. Press to skip forward. 500 films available at the touch of a button Who gets it? with FilmFlex. There are up to 20 new It’s all included with TV XL or for a small 5. Press to exit On Demand movies every week, and loads available price per video with TV M, M+ or L. or Catch Up TV. the same day the DVDs hit the shops.

*You have to keep your PictureBox subscription for at least 30 days.

114422 V HD Box_Userguide AW04.indd 10-11 6/10/11 10:53 AM 10 | Catch Up TV & TV On Demand With TV On Demand, you get to watch exactly what you want, when you want. And we give you Catch Up TV too, because we know what it’s like to miss your favourite show.

*You have to keep your PictureBox subscription for at least 30 days.

114422 V HD Box_Userguide AW04.indd 10-11 6/10/11 10:53 AM 12 | Red button and interactive services In a world full of apps, it’s no surprise that you can enjoy great games, news and services on your V HD Box. Get stuck in.

Play games, access local news or even Push the red button do a little shopping – all you have to do to get started is press Press whenever you see the on screen prompt to go interactive. It won’t Access to the interactive area is cost you a penny to browse our menu completely free, as is a lot of the of great interactive services and, if content, but if you do have to pay for there’s a charge for any of them, it’ll any extras we’ll always tell you up front be clearly shown. before you go ahead. You’ll pay for these bits through your monthly Virgin Media You may want to set a PIN to protect bill, or in some cases, directly and certain interactive areas, like Games, securely using your credit card. Voting, Chat and Mobile content. To ﬁnd out how to set Parental Controls and change your PIN, turn to page 14.

114422 V HD Box_Userguide AW04.indd 12-13 6/10/11 10:53 AM 12 | Red button and interactive services In a world full of apps, it’s no surprise that you can enjoy great games, news and services on your V HD Box. Get stuck in.

114422 V HD Box_Userguide AW04.indd 12-13 6/10/11 10:53 AM 14 | Parental Controls Not everything that’s on will be suitable for all the family. Parental Controls can ﬁx that.

Parental Controls Protecting your PIN Setting your Parental Controls Locking and blocking channels If you’ve got kids in the house, there It is important that you keep your 1. Press or If you lock a channel, you’ll always need a might be certain channels and shows PIN safe and don’t give it to children. PIN to watch it. You can lock or unlock as 2. Select Settings. that you don’t want them to watch. many channels as you like. That’s where your PIN comes in. Set or Change your PIN 3. Select Parental Control Settings. 1. Press Remember to change your PIN as soon 1. Press 4. Tap in your PIN. 2. Select Settings. as your V HD Box is set up. A PIN is 2. Select Settings. 5. Follow the on-screen options and always needed to watch: 3. Select Locked Channels. 3. Select Change Your PIN. Press to save and return to the Settings menu. 4. Tap in your PIN. Programmes rated 12, before 8pm. 4. When your V HD Box is installed, Programmes rated 15, before 9pm. the PIN is automatically set to 1234. 5. Highlight and press to lock/unlock Just tap in your old or default PIN channels. Pressing yellow blocks all Programmes rated 18, before 10pm. twice, then set your new one. adult channels. A channel you’ve chosen to lock. 6. Press to keep your changes Any adult channel. and exit.

114422 V HD Box_Userguide AW04.indd 14-15 6/10/11 10:53 AM 14 | Parental Controls Not everything that’s on will be suitable for all the family. Parental Controls can ﬁx that.

114422 V HD Box_Userguide AW04.indd 14-15 6/10/11 10:53 AM 16 | Troubleshooting Need some help? If it’s a common problem, the answer may be close at hand.

We’re here to help Is the box frozen or failing No picture and/or sound? PIN won’t work? We know that it’s frustrating when things to load? This can be caused by a loose lead We’ve known times where other people in go wrong. So we always do our best to If your V HD Box feels hot, it may have between the V HD Box and your TV. the household have changed the PIN and get you back up and running as quick overheated. Make sure there are no other Check that both ends are plugged forgotten to tell anyone else. So, ﬁrst of as we can. Here’s how to sort out some devices on top of it, turn it off and wait in tightly. Also check that the all, just check that nobody else has reset glitches that we’ve come across before. until it feels cool to the touch before button isn’t on. or changed it. Otherwise, you’ll ﬁnd a trying again. number on the back of this guide that You can also get help 24/7 via your V HD Picture gone funny? you can call for help with your PIN. Box. To get there, press select Help Still not working? & Info, select Virgin TV, select Got a If the picture appears blue, green or red, Problem? And then Fix It Assistant. Try rebooting your box by pressing and your SCART lead may be loose. Check holding the Standby button until the word that both ends are plugged in tightly. STOP appears on the front display.

Still can’t ﬁnd the answer? Try the next page.

114422 V HD Box_Userguide AW04.indd 16-17 6/10/11 10:53 AM 16 | Troubleshooting Need some help? If it’s a common problem, the answer may be close at hand.

Still can’t ﬁnd the answer? Try the next page.

114422 V HD Box_Userguide AW04.indd 16-17 6/10/11 10:53 AM 18 |

Remote control misbehaving? Help! I’ve lost my remote. Can I have Virgin TV in more Do I need an analogue aerial? We have three possible explanations: What can I do? than one room at home? No, we deliver your services through No problem, you can buy another one Yes, you can have up to three set top cable instead. 1. The most common cause is that the by calling the number on the back of this boxes. Visit virginmedia.com/help remote’s batteries are ﬂat. guide, meanwhile, use the buttons on the and select TV. Is your Virgin TV service not 2. It’s possible that something might V HD Box. working as it should? be in the way of the remote and your Can my Virgin TV service be How do I set my Virgin Media Our TV Care tool on your TV is good V HD Box and is blocking the moved from one room to for solving some problems. infrared signal. remote control to control my another? TV volume? Press on your remote. 3. Energy-saving bulbs have also been Yes, we can send an engineer around known to reﬂect the infrared signal. 1. Press to move your cable connection for a Select Help & Info. To avoid this, you may have to adjust small charge. Select Virgin TV. the angle of your V HD Box. 2. Select Help & Info. 3. Select Virgin TV. What happens if I move house? Select Got a Problem. V HD Box changing channel by itself? 4. Select Help with your We can check if your new home can Then choose Fix It Assistant. Remote Control. get Virgin Media services. Just visit Has a reminder been set by someone virginmedia.com/TV and enter your else (see page 8), so the V HD Box 5. Follow the on-screen instructions. new postcode. changes channel automatically? It’s also worth checking that the remote buttons aren’t stuck.

114422 V HD Box_Userguide AW04.indd 18-19 6/10/11 10:53 AM 18 |

114422 V HD Box_Userguide AW04.indd 18-19 6/10/11 10:53 AM 20 | Care Energy and safety saving tips Your V HD Box fully complies with international The V HD Box is built to be as energy efﬁcient as safety standards, which is always good to know. possible. So we can all do our bit for the planet.

Here are a few simple guidelines Safety Standby Mode Automatic Power Saving to looking after your V HD Box and avoiding accidents. Only connect your V HD Box to the mains Just the thing when you’re only leaving the Your V HD Box is always on, unless you using the lead and power supply provided. TV for a minute. When you get back, push put it on Standby or turn it off. But you Care Connect all the leads between your V HD the standby button on your box or remote can switch on its Power Saving mode, so Box and your TV, DVD player or similar to start watching straight away. it automatically switches to Standby if you Put your V HD Box somewhere well equipment before switching on your don’t use it for three hours. Which helps ventilated – not anywhere too damp, V HD Box. Power Off mode the environment and saves you money. cold or hot. Switch the power off and unplug your V HD In Power Off mode your box uses less But don’t worry, a message will be Make sure there are no vases or drinks left Box before disconnecting any equipment than one watt of energy. Perfect if you’re displayed ﬁrst to warn you beforehand, where they can spill onto the V HD Box. from it. going away for a while. To turn your box so if you want to keep watching just Make sure nothing is covering the top back on, just push the Standby button, press Never remove the top of your V HD Box. but be patient, it’ll take your box about 30 of the V HD Box. seconds to wake up. Make sure all electrical connections are secure. If you’re worried about any of the Choosing a Power Saving mode leads, connections or plugs, get in touch with a qualiﬁed electrician. When your TV is on, press the Standby button to display an on-screen menu Press on your remote control for asking you to select a power saving more advice. If you have any questions or mode. If you don’t respond, your V need a hand, just visit our online Help & HD Box will go into Standby mode Support area at virginmedia.com/help automatically after 15 seconds. and select TV.

114422 V HD Box_Userguide AW04.indd 20-21 6/10/11 10:53 AM 20 | Care Energy and safety saving tips Your V HD Box fully complies with international The V HD Box is built to be as energy efﬁcient as safety standards, which is always good to know. possible. So we can all do our bit for the planet.

114422 V HD Box_Userguide AW04.indd 20-21 6/10/11 10:53 AM 1 |