Relationships Creating Success Our Purpose, Promise and Pillars
Total Page:16
File Type:pdf, Size:1020Kb
Relationships creating success Our Purpose, Promise and Pillars Our business is founded on four pillars which support our Promise and our Purpose: Our Purpose Our Promise We exist to create and sustain the modern environment To work closely with our customers to help them by building trusted relationships with our public and succeed, using world leading insights and solutions. private sector customers. Our Pillars Thought Safety Delivery Relationships leadership Zero Harm is We build trust by We collaborate We remain at the embedded in delivering on our to build and forefront of our Downer’s culture promises with sustain enduring industry by employing and is fundamental excellence while relationships the best people and to the company’s focusing on safety, based on trust having the courage future success value for money and integrity to challenge the and eiciency status quo About Downer Downer is a leading provider of services to customers in markets including: ■ Transport Services; ■ Rail; NT ■ Utilities Services; ■ Technology and Communications Services; QLD ■ Engineering, Construction & WA SA Maintenance; and NSW ■ Mining. Downer employs about 19,000 employees across more than 200 sites and projects, ACT mostly in Australia and New Zealand, VIC but also in the Asia-Pacific region, South America and Southern Africa. We build strong relationships of trust with our customers, truly understanding and TAS predicting their needs and bringing them world leading insights and solutions. Downer also has operations in a number of other countries around the world Downer Group Profile Downer Group 3 Our Expertise At Downer, we support our customers through the life of their assets – from initial feasibility and design through to production and operations and eventual decommissioning. PLAN CREATE We aim to Feasibility Optimisation employ the Design best people and bring thought leadership Production Construction to each and Operations stage of the asset INNOVATE lifecycle as we support our customers to plan, create and sustain. Maintenance Manufacturing Asset Management SUSTAIN Downer Group Profile Group Downer 5 Renewable Energy Airports & Ports Operations & Tyre Water Maintenance Management Light Rail & Buses Rail Infrastructure Gas Construction Blasting Passenger & Freight Road Services Power Communications Engineering Mining RAIL (EC&M) MINING SERVICES ENGINEERING, ENGINEERING, TECHNOLOGY & TECHNOLOGY CONSTRUCTION CONSTRUCTION & MAINTENANCE COMMUNICATIONS COMMUNICATIONS UTILITIES SERVICES TRANSPORT SERVICES TRANSPORT What We Do We What Transport Services Transport Services comprises Downer’s road, rail infrastructure, bridge, airport and port businesses. It features a broad range of transport infrastructure services including earthworks, civil construction, asset management, maintenance, surfacing and stabilisation, supply of bituminous products and logistics, open space and facilities management and rail track signalling and electrification works. Road Services ■ North East Maintenance ■ Downer performs a wide range Our customers include all of Alliance (Victoria) – Downer of services for Auckland Australia’s State road authorities, has been working with Transport including road the New Zealand Transport VicRoads since 2010 to deliver maintenance, construction and Agency and the majority of local routine, periodic and minor surfacing across more than 3,000 government councils and authorities improvements to more than kilometres of CBD, urban, rural in both countries. 3,000 kilometres of roads in and unsealed roads covering Victoria’s North East; and Central Auckland, the Hauraki In Australia, our major Integrated Service Gulf Islands, South West Urban contracts include: ■ Arrangements (Western and Northern rural networks. ■ Sydney West Zone Stewardship Australia) – awarded in 2010, We have formed strategic Maintenance Contract (New these three relationship-based partnerships to meet the changing South Wales) – awarded in 2014, arrangements involve the needs of our customers, for example this seven year contract involves delivery of extensive network the DownerMouchel joint venture the planning, design and delivery asset management services over in Australia that delivers several of programs of maintenance 6,600 road kilometres. of our major contracts. In New and improvement for road and In New Zealand, our major customers Zealand, Downer has established bridge assets on a network of include the New Zealand Transport a number of alliances with local 2,200 lane kilometres; Agency and Auckland Transport: and regional councils to deliver ■ Road Asset Management contracts in a pure partnership. Contract (South East ■ Downer works closely with Strong, collaborative leadership Queensland) – commencing in the New Zealand Transport ensures the alliance can respond November 2013, this five year Agency on the maintenance, to physical works and enquiries, contract with the Department management and delivery of political issues, budgets and of Transport and Main Roads services for State highways changing asset needs. Our alliances covers the maintenance across the country. Downer include the Infrastructure Alliance of approximately 800 lane maintains over 5,500 kilometres in Hamilton, Wanganui Alliance, kilometres of urban and rural of the State highway network, Tararua Alliance, Waikato District roads north of Brisbane; providing services that range Alliance and the recently formed from maintenance and surfacing Milford Road Alliance with the Downer Group Profile Downer Group to avalanche and snow clearing; Transport Agency in Te Anau. 6 We continuously invest in Downer also provides airport innovation and state-of-the-art and port services including technology to ensure we remain at pavement construction, facilities the forefront of our industry. For maintenance, communications example, Downer: technologies, open space and asset management and turnkey ■ is building new asphalt plants electrical and communication that use more recycled products systems. It also provides whole-of- and substantially less energy; life asset solutions for associated ■ supplied and installed the multi- infrastructure such as roads, rail modal ‘smartcard’ system in Perth; lines and car parks. designs, installs and maintains ■ In New Zealand and the Pacific, intelligent transport systems on Downer delivers integrated airport high capacity road networks in and port infrastructure solutions. Sydney, Perth and Wellington, Our comprehensive range of New Zealand; and capabilities includes asphalt and ■ has been commissioned to lead concrete pavement construction, the team developing Auckland maintenance, facilities management, Transport’s first connected bus technical network solutions and shelter prototype. lighting installation and intelligent Downer is also a leading transport solutions. manufacturer and supplier of Recent examples include the bitumen based products providing extension and resurfacing of the our customers with asphalt, blended Queenstown International Airport, binders and emulsion products. widening work at the Christchurch International Airport as well Rail infrastructure, airport as the Munda Airport Runway and port services Rehabilitation project in the August 2015 | Downer provides a range of rail Solomon Islands. infrastructure services to its customers including earthworks, civil and rail track construction and signalling and electrification works. Downer GroupProfile Downer 7 Keolis Downer Keolis Downer is Australia’s largest In April 2015, Keolis Downer entered the bus market through the acquisition private provider of multi-modal of Australian Transit Enterprises, one of Australia’s largest route, school and public transport. It is a joint venture charter bus businesses with a fleet of over 900 buses in South Australia, between Downer and Keolis, Western Australia and Queensland. one of the world’s leading public Keolis Downer is committed to the development of integrated transport transport operators. solutions that provide seamless connections for people, supporting modern Keolis Downer operates and lifestyles and shaping urban environments. Keolis Downer has a long-term maintains the world’s largest commitment to Australia and New Zealand and is focused on growth in light light rail network, Yarra Trams in rail, heavy rail and bus operations. Melbourne, and also the Gold Coast light rail system in Queensland. Rail We help our customers to ensure they get the most out of their investment in rail assets. Downer offers a complete range of rail solutions in rolling stock and infrastructure. We partner with the world’s leading technology companies so we can offer technology and process led innovation and maintenance solutions bringing increased availability, improved reliability and reduced costs. We have an extensive national ■ Millennium trains footprint in key rail locations and (New South Wales); We have over centres of excellence in: ■ all the electric passenger cars for ■ Cardiff (New South Wales); 100 years’ Brisbane and Perth; and ■ Maryborough (Queensland); experience delivering ■ Tilt Trains (Queensland). ■ Newport (Victoria); and total rail asset Customers include Sydney Trains, ■ Malaga (Western Australia). Queensland Rail, Public Transport solutions for our Our through-life-support Authority (WA) and Metro passenger and services include a 24-hour Trains Melbourne. Fleet Control Centre. freight customers, We are committed to innovation Freight employing more and use technology to reliably and We have extensive experience than