Examinations of Email Fraud Susceptibility: Perspectives from Academic Research and Industry Practice
View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by CLoK 80 Chapter 5 Examinations of Email Fraud Susceptibility: Perspectives From Academic Research and Industry Practice Helen S. Jones University of Dundee, UK John Towse Lancaster University, UK ABSTRACT The internet provides an ever-expanding, valuable resource for entertainment, communication, and commerce. However, this comes with the simultaneous advancement and sophistication of cyber-attacks, which have serious implications on both a personal and commercial level, as well as within the criminal justice system. Psychologically, such attacks offer an intriguing, under-exploited arena for the understand- ing of the decision-making processes leading to online fraud victimisation. In this chapter, the authors focus on approaches taken to understand response behaviour surrounding phishing emails. The chapter outlines how approaches from industry and academic research might work together to more effectively understand and potentially tackle the persistent threat of email fraud. In doing this, the authors address alternative methodological approaches taken to understand susceptibility, key insights drawn from each, how useful these are in working towards preventative security measures, and the usability of each ap- proach. It is hoped that these can contribute to collaborative solutions. INTRODUCTION In 2016, the rate of malicious emails being sent to users was at its highest in five years. For example, in relation to one specific type of phishing, approximately 1 in every 131 emails contains malware (Verizon, 2017). Despite efforts from experts in the field, email fraud remains one of the most pertinent cyber security threats. The persistence of this threat indicates a need for reconsideration of mitigation methods DOI: 10.4018/978-1-5225-4053-3.ch005 Copyright © 2018, IGI Global.
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