INTERNATIONAL PRODUCTIVE DEVELOPMENT EMPLOYMENT Exclusive coverage of City’s bold economic Plans unveiled to Gain the competitive the inaugural US visit strategy is revealed reinvigorate city block edge in recruitment Page 20 Page 26 Page 34 Page 43

THE MAGAZINE OF GLASGOW CHAMBER OF COMMERCE

FEBRUARY 2017

PEOPLE MAKE GLASGOW Major tourism plan launched to attract one million more visitors by 2023

FREE TO CHAMBER MEMBERS Scottish £4.99 FOR NON MEMBERS Chamberthe Year of

Glasgow Business . 3 GLASGOW BUSINESS www.glasgowchamberofcommerce.com FEBRUARY 2017 CONTENTS/PRESIDENT

Neil Amner, President 6 [email protected] Our Chamber’s historic pursuit of free trade

As we ponder the consequences of instigated. It was a bitter Brexit-style Theresa May’s hard-line negotiating campaign. stance on the UK’s exit from the “When I reflect that there is European Union and President Trump’s probably no town or district in Her position on international trade, we Majesty’s dominions which combined can delve back into our own Chamber in an equal degree with the city of history for a sense of perspective. Glasgow and its dependencies, the The post-war European economic interests of domestic manufactures mission has been about the free and foreign commerce, and when I movement of goods, services and am assured that that body, which is people across borders, breaking down the chosen guardian and organ of boundaries and harmonising markets. such interest, has expressed, without The quest for free trade has been a dissentient voice, its approbation of guiding principle of Glasgow Chamber the general scope and outline of the of Commerce since its inception. It is measure that I have proposed,” said embedded in this organisation’s DNA. Peel in a letter to the Chamber. “The Chamber has been the He praised the ‘enlightened’ invariable and uncompromising members for their strongest sense advocate of this great principle and of public duty. 8 17 has laboured zealously to procure It took years of acrimonious the speedy, though gradual, removal political argument and the tragedy of all the shackles with which and upheaval of the Irish Famines the industry of the country in the 1840s, before Peel’s is loaded,” said Dugald U-turn and the Corn Bannatyne, a Chamber Laws were finally Director, in 1836. repealed in 1846, The pursuit of causing the collapse free trade has not of his Conservative only been central to government. the Chamber’s role, In 1883, the but pivotal in trading Chamber’s centenary conditions across the UK. book, Progress of Glasgow, Sir Robert Peel, the Conservative was able to report: “The great Prime Minister, whose statue stands expansion of our commerce since the 20 on the corner of George Square in introduction of free trade has fully Glasgow, adjacent to our offices, proved the soundness of the principles expressed his gratitude to which its supporters advocated, and the Chamber on 30 April 1842. many of its most bitter opponents live News Features “I have this day had the honour to acknowledge their error.’’ of receiving the resolution of So we are not the only generation Agenda 6 Intel Q&As 8 the Chamber of Commerce and who have travelled through uncertain Glasgow Colleges’ City Roundup 10 Manufactures [sic] of the city of trading times. Regional Board 15 Member news 11 Glasgow, on the subject of the The terms of our future Developing the Young Partner news 16 financial and commercial measure, international trading relationships will Workforce – Glasgow 24 which it has been my duty, on the not be apparent for some time yet. New members 47 Glasgow economy 26 part of her Majesty’s Government, Your Chamber will continue to support Cities Outlook findings 30 to submit to Parliament.” our members and champion Glasgow’s Events Green Light Programme 31 At that stage, Peel was only interests, not least of which in respect Past and forthcoming events 18 George Street development 34 partially convinced about the full of international trade and investment. repeal of the invidious Corn Laws, We cannot, however, allow the Forthcoming training 19 Column imposed in 1815 to maintain bread debate and conjecture about those International Trade: prices and protect the land-owning outcomes (far less the mechanistic Make it in Manhattan 20 BIG Talks 46 aristocracy. Nonetheless, Glasgow’s steps in the interim) to distract us from citizens and the Chamber continued more immediate concerns. We must all Cover image: Riverside Museum, Glasgow Harbour image courtesy to agitate in the battle to have the (politicians included) not lose sight of of McAteer Photograph and Glasgow Life Corn Laws repealed and free trade the day job. HOW BUSINESS GATEWAY HELPED Rhona sew up success

With support from Business Gateway, fashion graduate Rhona Jane Ferguson is now selling her handmade tartan lingerie and wedding garters across the country. Here is her story.

Isle of Rhona, based in Glasgow, was launched earlier this year after a friend asked Rhona to make her a tartan garter for her wedding. Soon, Rhona was selling on Etsy and attracting stockists.

“Once I set up an Etsy account and began selling online from my own website the business really took o ,” said Rhona. “There is a big jump Talking over my between making items for family and friends idea with Business to actually selling products so having the support of Business Gateway was a big boost. Gateway’s expert My adviser helped me focus on my goals.” advisers is what really kick started “My aim is to have my products in more stockists, online and in store, and I’ll continue to seek my plans. advice from Business Gateway to guide Rhona Jane Ferguson, me in the right direction to achieve this.” Isle of Rhona

How we helped Rhona: • Finance Management • Start-up Advice • Business Plan • 1:1 Support

Visit www.bgateway.com/glasgow or Call 0141 530 2405. Glasgow Business . 5 GLASGOW BUSINESS www.glasgowchamberofcommerce.com FEBRUARY 2017 HOW BUSINESS GATEWAY HELPED Chamber appoints two new directors Rhona sew up success CHIEF EXECUTIVE’S BLOG at its recent AGM p6 Chamber appoints Peter Duthie and Anne Ledgerwood as two new directors Stuart Patrick, Chief Executive With support from Business Gateway, [email protected] fashion graduate Rhona Jane Ferguson is Brexit – business must carry on regardless now selling her handmade tartan lingerie I know this may surprise a few folks, but I do enjoy 2017 will be a great year for Glasgow International trade – it’s time to up our game and wedding garters across the country. the occasional trip eastwards across the country. I sat at my desk on the first Monday after the Recently, Scottish Chambers of Commerce secured I spent a few hours in Holyrood recently as part Christmas break feeling pretty brave that I had an agreement with the Scottish Government to Here is her story. of a Glasgow delegation discussing the impact of decided to come back into the office, having expand the work of Chambers in international trade. Brexit on the city economy. The main aim was to learned that it is both economically and physically Also recently, I spent some time with colleagues open up dialogue with the Scottish Government’s a dangerous place. from the British Chambers, with the extent to which Isle of Rhona, based in Glasgow, was launched Brexit Minister Mike Russell, but we also took the According to Nationwide Current Accounts, we can make a contribution to overseas trade a opportunity to present to a meeting of MSPs with constant theme. earlier this year after a friend asked Rhona to I’m going to have my wallet rifled to the tune of an interest in Glasgow, Brexit or the economy. £1000 this year for birthday presents, office nights There are Chambers of Commerce in thousands make her a tartan garter for her wedding. Soon, Back in October, we joined the City Council out, charity requests, leaving gifts or tea of cities across the world, all representing the and the Glasgow Economic Leadership business interests of their local communities. The and cakes. Board in publishing a full report on Chamber brand opens doors in some of the most Rhona was selling on Etsy and attracting stockists. The latter will also likely kill me, the impact. It is a valuable summary unlikely places, for example we welcomed a senior as the sharing of confections has of actions which the Council, team from Beirut and North Lebanon Chamber – become such a contributor to the “Once I set up an Etsy account and began selling the Chamber and GEL (Global who spent a week getting to know how we went national obesity crisis that the Entrepreneurial Leaders) collectively about our business here in Glasgow. online from my own website the business Faculty of Dental Surgery at the agreed would help tackle some of the Brexit has reminded us vigorously that we have Royal College of Surgeons is calling issues which Brexit is throwing up. an opportunity to use the international Chambers really took o ,” said Rhona. “There is a big jump for a resolution to combat the office Talking over my Council Leader Frank McAveety set network so much more than we currently do. between making items for family and friends out the main asks – some relevant to the ‘cake culture’. Don’t misunderstand me, many Scottish and idea with Business Scottish Government, some to the Westminster Well, I’m afraid I’m not going to spend too much British Chambers are already very active. Most of to actually selling products so having the government and some showing what the local time worrying about either issue, and certainly us are involved daily in the export supply chain, support of Business Gateway was a big boost. Gateway’s expert stakeholders could be doing ourselves. I was asked won’t be giving up my occasional Tunnock’s helping to supply the trade documentation that to explain the business community perspective, and Caramel Wafer any time soon. Instead, I’d much members need to get their goods through national My adviser helped me focus on my goals.” advisers is what Kevin Kane from GEL explored messages from each rather concentrate on the positive prospects for customs barriers. really kick started of the city’s growing sectors. the year ahead. Read more at: www.glasgowchamberof “My aim is to have my products in more stockists, Read more at: www.glasgowchamberof Read more at: www.glasgowchamberof commerce.com/blog/2016/december/07/ my plans. commerce.com/blog/2017/january/17/brexit- commerce.com/blog/2017/january/11/2017-will- international-trade-now-is-the-time-to-up online and in store, and I’ll continue to seek business-must-carry-on-regardless/ develop-into-a-great-year-for-glasgow/ -our-game/ advice from Business Gateway to guide Rhona Jane Ferguson, me in the right direction to achieve this.” Isle of Rhona HEAD OF COMMUNICATIONS ADMINISTRATION ASSISTANT CERTIFICATION EXECUTIVE Anne Marie Hughes ~ 0141 204 8325 DEVELOPING THE YOUNG WORKFORCE Katie Anderson ~ 0141 204 8381 annemarie.hughes@glasgowchamber Nicola McGowan ~ 0141 204 8363 katie.anderson@glasgowchamber ofcommerce.com nicola.mcgowan@glasgowchamber ofcommerce.com ofcommerce.com HEAD OF EVENTS CERTIFICATION EXECUTIVE CHIEF EXECUTIVE Alan Busby ~ 0141 204 8323 SENIOR PROJECTS MANAGER Michael Fernie ~ 0141 204 8378 Stuart Patrick ~ 0141 204 8317 alan.busby@glasgowchamber Rebecca Ricketts ~ 0141 204 8358 michael.fernie@glasgowchamber stuart.patrick@glasgowchamber ofcommerce.com rebecca.ricketts@glasgowchamber ofcommerce.com ofcommerce.com ofcommerce.com RECEPTIONISTS How we helped Rhona: HEAD OF INTERNATIONAL CERTIFICATION DEPUTY CHIEF EXECUTIVE PROJECTS MANAGER Dawn Chalmers (Mon-Wed) and Catherine Bryson ~ 0141 204 8390 Cheryl McCulloch ~ 0141 204 8339 Richard Muir ~ 0141 204 8326 Sandra Barrie (Thu-Fri) ~ 0141 204 2121 cathy.bryson@glasgowchamber cheryl.mcculloch@glasgowchamber • Finance Management • Start-up Advice • Business Plan • 1:1 Support richard.muir@glasgowchamber dawn.chalmers@glasgowchamber ofcommerce.com ofcommerce.com ofcommerce.com ofcommerce.com EVENTS AND DIGITAL CONTENT EXECUTIVE sandra.barrie@glasgowchamber SENIOR DIRECTOR PROGRAMME DIRECTOR Ross Flockhart ~ 0141 204 8319 ofcommerce.com Alison McRae ~ 0141 204 8339 DEVELOPING THE YOUNG WORKFORCE ross.flockhart@glasgowchamber [email protected] alison.mcrae@glasgowchamber Leona Seaton ~ 0141 204 8338 ofcommerce.com ofcommerce.com leona.seaton@glasgowchamber ofcommerce.com MEMBERSHIP EXECUTIVE 30 George Square, Glasgow G2 1EQ Diana Peralta ~ 0141 204 8331 Tel: 0141 204 2121 BUSINESS SERVICE MANAGER diana.peralta@glasgowchamber Cathie McKay ~ 0141 204 8317 INDUSTRY AND EDUCATION www.glasgowchamberofcommerce.com Visit www.bgateway.com/glasgow ofcommerce.com cathie.mckay@glasgowchamber PARTNERSHIP MANAGER Glasgow Business is published bi-monthly ofcommerce.com DEVELOPING THE YOUNG WORKFORCE ADMINISTRATION ASSISTANT for Glasgow Chamber of Commerce by or Call 0141 530 2405. Shona MacPherson ~ 0141 204 8364 Danielle Grant ~ 0141 204 8349 Connect Communications, Studio 2001, COMMERCIAL DIRECTOR shona.macpherson@glasgowchamber danielle.grant@glasgowchamber Mile End, Seedhill Road, Paisley PA1 1JS Susan McKay ~ 0141 204 8347 ofcommerce.com ofcommerce.com susan.mckay@glasgowchamber FINANCE ASSISTANT ADVERTISING SALES ofcommerce.com INDUSTRY ENGAGEMENT MANAGER Liz Mason ~ 0141 204 8329 Contact Publicity ~ 0141 204 2042 DEVELOPING THE YOUNG WORKFORCE [email protected] [email protected] HEAD OF TRAINING AND DEVELOPMENT Rose Coyle ~ 0141 204 8336 CERTIFICATION EXECUTIVE Elaine Rodger ~ 0141 204 8332 rose.coyle@glasgowchamber PRODUCTION Yasmin Akram ~ 0141 204 8330 elaine.rodger@glasgowchamber ofcommerce.com Roisin McGroarty ~ 0141 560 3024 ofcommerce.com yasmin.akram@glasgowchamber ofcommerce.com [email protected] DIGITAL COMMUNICATIONS EXECUTIVE www.connectcommunications.co.uk FINANCE MANAGER DEVELOPING THE YOUNG WORKFORCE CERTIFICATION EXECUTIVE Audrey Hamilton ~ 0141 204 8334 Jennifer Hood ~ 0141 204 8333 Lorraine Galbraith ~ 0141 204 8365 WRITER audrey.hamilton@glasgowchamber jennifer.hood@glasgowchamber lorraine.galbraith@glasgowchamber Kenny Kemp ~ 0774 708 7957 ofcommerce.com ofcommerce.com ofcommerce.com [email protected]

The views contained within Glasgow Business do not necessarily reflect those of Glasgow Chamber. Although every effort is made to ensure the accuracy of material contained in this publication, the publishers and Glasgow Chamber of Commerce can accept no responsibility for the claims made by contributors in either advertising or editorial content 6 . Glasgow Business February 2017

Chamber President Neil Amner, flanked by his two new Directors – Peter Duthie, of Scottish Event Campus, and Anne Ledgerwood, of St. Enoch Centre

AGM and new directors Chamber appoints Peter Duthie and Anne Ledgerwood as two new directors

Glasgow Chamber of Commerce Executive of the newly-rebranded for a second year. His deputy for the city – conferences and has made two additions to its Scottish Event Campus and Anne once again is Jim McHarg, Head of events, and retail – and will boost ruling Council, drawn from the Ledgerwood, General Manager of Learning and HR Business Partner our knowledge and experience city’s business community. St. Enoch Centre. at Weir Group. at a time of increasing activity in At its recent AGM, the election The AGM also saw lawyer Neil Chamber Chief Executive the growth of Glasgow’s economy was confirmed of the new Amner, Consultant with Curle Stuart Patrick said: “Peter and and at an important time for the directors – Peter Duthie, Chief Stewart, continue as President Anne join us from key sectors Chamber and for the city.”

2018 European Slovenia visit On Monday 27 March (the day after Scotland and Slovenia meet Championships: in the FIFA World Cup European Qualifying at Hampden), opportunities and Glasgow Chamber will be hosting a business visit for members of the British Chamber of partnerships Commerce in Slovenia. Following presentations he Glasgow 2018 for sporting partnerships. members should visit the Public on business opportunities in European Glasgow Chamber is working Contracts Scotland, visiting the Glasgow, Scotland and Slovenia Championships are with the Supplier Development www.publiccontractsscotland. and a bottling innovation Tjust over a year away. Programme, a free service that gov.uk website and select the workshop, the visiting The inaugural games are coupled offers training and support for Glasgow 2018 European companies will have business with Berlin, which will host the businesses that want to understand Championship link. 2018 promises to business meetings with athletics. It’s the biggest sporting the tender process. Find out more to be another great year of sport members of Glasgow Chamber event in the city since the on www.sdpscotland.co.uk for Scotland, recreating some of prior to sampling some local Commonwealth Games and there A number of procurement the magic that we all enjoyed hospitality. are still business opportunities opportunities still exist and during Glasgow 2014. Glasgow Business . 7 www.glasgowchamberofcommerce.com

Discover how having the right kit can keep you connected on the go p8

Glasgow Flourish President’s Club ‘Away Team’ Success at Senior Leaders’ They have been dubbed the ‘Global Weegies’ – a group of Glaswegians who play an active Development Programme part in the Glasgow Chamber of Commerce President’s Club ‘Away Team’. The Chamber project attracted several high-profile organisations There are more than 70 members based around t’s a wonderful time to think group and Mabbett Engineering; Hearing from and talking with the globe, from Australia and about your business and its and public sector education others about their challenges Singapore, to Dubai and the development, away from the organisations, such as the City was highly instructive. United States, who have joined Itrials of the day job. That’s the of Glasgow College. “We’ve gently challenged the team to help their home city. positive feedback from the 2016 One participant’s views were: and supported each other as “This is a very engaged Glasgow Flourish Senior Leaders’ “It has been such a great learning we’ve learned about ourselves group who want to raise Development Programme, which experience for me, particularly and built our capabilities – the profile of the Glasgow ended in January 2017. being exposed to many people and how to best apply them city region and the mutual The programme, run by the from different backgrounds and in our organisations. We’ve opportunities for international Chamber, and facilitated and high responsibilities within their visited places and organisations trade and engagement. For chaired by Connie Young, organisations. I have already round the city we knew little example, they have been helpful Managing Director of Inspiring been able to apply a lot of the about. This programme has in attracting new business ChangeMakers, focuses on setting learning into my role and how been a transformational contracts between Glasgow and a vision for your business, helping I work, and have also been able experience,” said another Switzerland in the life sciences create passion and building to reflect on my role as a leader participant. field,’’ said Connie Young, confidence. It attracts a mixture within the organisation and how Managing Director of Inspiring of larger corporates, such as I can improve.” The 2017 Programme begins in ChangeMakers and Facilitator of Thales and Scotish Water; Participants said it was a great June and anyone keen to sign up the President’s Club programme. medium-sized firms, such as time out from the ‘day job’ where should contact Connie Young, via Another area of influence the Two Fat Ladies restaurant it is difficult to refresh yourself. the Chamber on 0141 204 2121. has been persuading key decision makers in the United States to bring more direct flights to Glasgow Airport. British Chamber of Commerce for Italy This successful collaboration Planning for our first visit Discussions are businesses with a view between the ‘Away Team’ and to Italy following the currently being held to taking a number of our the President’s Club ‘Home signing of our international with the Chamber, the members to Italy prior to Team’ is continuing to work in trade agreement with British Consulate and the the summer for a series the international domain for the British Chambers of Confartigianato, an Italian of business to business the benefit of Glasgow. Commerce for Italy last national body representing meetings and networking May is currently underway. small artisan and craft opportunities.

Here are two important events for your 2017 calendar – so save these dates. The Inspiring City Awards, organised by Glasgow Chamber of Commerce and The Herald and supported by PEOPLE MAKE GLASGOW, will be held on Thursday 7 September. The event is a celebration of the people and the organisations which make Glasgow great. The Glasgow Business Awards, the Chamber’s premier awards event, takes place on Thursday SAVE THE DATE: 5 October. The night recognises major achievements and celebrates Inspiring City Awards and success within the city’s business community, encouraging our members and organisations within The Glasgow Business Awards the Glasgow area to participate. 8 . Glasgow Business February 2017

Each issue we ask a major business figure what INTEL technology they use to gather the information Kim Moran-Hogg, Head of Scotland and Northern Ireland for Vodafone they need to keep their finger on the pulse Mobile technology For her job, Kim has all the right kit to connect and communicate on the go

WHAT TECHNOLOGY (FROM My management team and GADGETS TO SOFTWARE, I collectively enjoyed the INCLUDING APPS) MAKES following great reads: YOUR WORKING LIFE EASIER? • Secrets of Success of the Sales In my role I need to always be Funnel, by Ray Leone contactable, therefore the most • How to Think Like Sir Alex important technology is my Ferguson: The Business of mobile phone. Without it, I just Winning and Managing, would not be able to function by Damian Hughes efficiently and support both our • Who Moved My Cheese, customers and my teams as by Spencer Johnson effectively as I need to. • The 7 Habits of Highly Effective I use my tablet for all meetings People, by Stephen R Covey and use One Note for meeting • The Chimp Paradox, by minutes/notes/records. Using the Professor Steve Peters. tablet is a very simple and flexible way of keeping records and WHAT DO YOU DO THAT ensuring follow-up to meetings; it HELPS YOU BOOST YOUR is also accessible from any of my PRODUCTIVITY OR SAVE TIME? devices and the 4G coverage we Getting up early and exercising have ensures that I can use it definitely helps me be more everywhere I go. productive throughout the day; I use the Salesforce.com app it gets you energised, clears the daily on my mobile/tablet to brain and sets you up to make manage my teams, monitor and things happen. report on business performance At Vodafone, one of our as well as having visibility at all working principles is giving our times of our customers. colleagues the opportunity to I love using Skype and Instant work flexibly. Screen share on Messaging and have encouraged Skype enables this; it is really all of my teams to ensure they use effective and helps my entire both as often as possible. It is region be more productive. It fantastic for quick response papers being written on topical WHAT BOOK(S) SHOULD also allows us to engage and work communications and the presence and future technologies. EVERYONE IN BUSINESS collaboratively to support our indicator is really handy and Twitter is always good to follow BE READING? customers, no matter where we definitely saves me time. techies in different businesses, IT There are many great books out are. It cuts down unnecessary I travel a great deal so using companies are particularly useful. there and I think what you decide travelling and allows us to achieve SatNav is a must for me otherwise Occasionally BBC tech pages. to read is a very personal choice. a better work-life balance. I would always get lost! I think Business Insider is an excellent publication. The Scottish WHAT WEBSITES/APPS/ Government website provides a MAGAZINES/NEWSPAPERS DO wealth of business market and YOU TURN TO FOR BUSINESS multiple industry insight. I am also INTELLIGENCE? on the Insider Media email I use the BBC News app which distribution list which I find really I’ve filtered into: technology, useful for keeping up to date with the economy and UK business, what’s going on locally in business. to keep up to speed with what’s I regularly use the Glasgow going on. I also use the Financial Chamber of Commerce website Times app and the Sky News to find out what is happening in app regularly. the area. I use our internal Hub daily to I use LinkedIn extensively to keep up to speed with what is reach out to people and expand happening. I have joined Vodafone my network and find out what is Enterprise Social, which is a great happening with businesses in way to find information and my region.

10 . Glasgow Business February 2017

Avengers head to Glasgow

Marvel mega-blockbuster expected to boost the Scottish economy by £10m

The filming of the new Avengers movie, Samuel L Jackson and Scarlett Johansson However, Infinity War is likely to bring which will be shot in a range of locations make their way to Glasgow to shoot. about a much bigger financial boost as filming across Glasgow, Edinburgh and the It marks another blockbuster film to grace is expected to take around six months. Highlands, will boost the Scottish economy the city of Glasgow, after Brad Pitt’s zombie It is evident that Glasgow has an by around £10 million, it has been said. movie, World War Z, filmed scenes in famous impressive track record of delivering big The latest instalment of the Marvel series, Glasgow streets with George Square among budget projects, and the city has a strong, Infinity War, will begin filming at the end of them. Bringing in almost £3 million, the movie long-standing relationship with the film February and will see stars Robert Downey Jr, was shot across 17 days during 2011. industry.

Digital Thousands more Glasgow homes and businesses ready for superfast broadband he £410 million Digital more than 660,000 premises are broadband speed of 30Mbps Scotland Superfast now passed by the Digital or above. Broadband roll-out has Scotland partnership, which is led Fibre broadband offers fast Treached another 39,000 by the Scottish Government and and reliable broadband households and businesses across Highlands and Islands Enterprise connections at speeds of up to Scotland. in their region. 80Mbps and there are many In Glasgow, the current Digital BT is investing £126 million suppliers in the marketplace to Scotland roll-out has now been in the projects with Openreach, choose from. It enables multiple completed in Ibrox, while more its local network division, users to connect to the internet cabinets have gone live extending delivering on the ground. Other at high speeds and get better coverage in Garnethill, Govan, funding partners include the UK access to online services as well Pollok, Langside and Maryhill. Government through Broadband as faster uploads and downloads. This means around 62,000 homes Delivery UK (BDUK), local The Digital Scotland Superfast and businesses in Glasgow are authorities and the European Broadband programme underpins connected to fibre broadband Regional Development Fund. the Scottish Government’s aim for thanks to Digital Scotland. The independent Think nearly 87 per cent of Scottish Scotland to become a world-class The latest progress means Broadband website shows that premises can now access a digital nation by 2020. Glasgow Business . 11 www.glasgowchamberofcommerce.com

SgurrEnergy unveils state-

133,000 sqft facility in Hillington of-the-art control centre ecommerce gurrEnergy, part of Bathroom Wood Group’s clean superstore’s energy business, has Sofficially opened its £3.5m newly upgraded state-of-the-art control centre at its Glasgow investment headquarters. Wholesale Domestic, the The SgurrControlCentre is family-owned bathroom a technical support hub, which provides the company’s global goods supplier, is consolidating client base with an all-encompassing its leading role in the UK asset management service. ecommerce revolution by The occasion was marked Garth Wilson, Asset Management Team Leader, SgurrEnergy; Paul Wheelhouse, opening a new 133,000 square with the unveiling of a plaque Scotland’s Minister for Business, Innovation and Energy; Robbie Gibson, foot new facility in Hillington, Director of Asset Management, SgurrEnergy; Martin Letham, Control Centre Supervisor, by Scotland’s Minister for SgurrEnergy; Steve McDonald, Implementation Director, SgurrEnergy and outside Glasgow. Business, Innovation and Energy, Kevin Groom, International Controller, SgurrEnergy The newly-refurbished Paul Wheelhouse. premises, close to its existing While visiting the renewable himself the newly refurbished and the-clock control, monitoring 45,000 square foot outlet, is energy consultancy company’s upgraded SgurrControlCentre. and management of a number expected to create up to 40 new Bath Street offices, Paul The SgurrControlCentre is of onshore and offshore wind, jobs by the end of 2017. The Wheelhouse took the opportunity manned by a team of operational and solar projects, and associated storage depot and showroom to speak to staff and see for controllers who provide round- site contractors. marks a major landmark in the company’s drive to transform itself from a trusted local family Ten years of the business to a leading national Language Room bathroom supplier. Ten years ago, The Language Wholesale Domestic, which Room was launched to serve has had a base close to the new people and make language facility in Hillington since 1990, more available. has seen turnover double since Since then, it has been 2012, largely on the runaway doing its best to deliver success of its online sales quality and make the world operation. The £3.5 million smaller, enthuse translators, investment in storage space deliver quality to clients and and stock-picking technology in the formerly derelict help people communicate warehouse will allow the firm wherever they are in world to grow at a projected 20 per and whatever language cent per year, putting it at the they speak. forefront of Scotland’s small The Language Room but growing contingent of offer quality time after time, ecommerce pioneers. offer the best customer service as possible and The Toward family launched manage to serve businesses the business in 1963 and all over the world. is pursuing a two-pronged It helps companies to local-plus-national strategy grow by communicating aimed at both B2B and B2C with potential customers customers. It is giving access to and being able to deliver the current 5000 product lines their message. held in Wholesale Domestic’s The firm keeps growing own stock, while giving web while still maintaining the customers access to up to same high demand for quality 30,000 products through and excellence. It hopes to ecommerce partnerships with help you grow your business. other national suppliers. 12 . Glasgow Business February 2017 MEMBER NEWS

Katrina, Growth Laura and Nicola O’Donnell New funding for – all sisters working as online meeting engineers for BT business

Bill Scouller, Chairman and Ryan McCabe, Director, Odro Vision

A dynamic online meeting business based in Glasgow is set for significant expansion after securing new funding. Odro Vision, which is located at the Templeton on the Green building in the city’s east end, Glasgow sisters are proving that has received £240,000 of Regional Selective Assistance to help it grow its staff base engineering isn’t just for the boys from 11 up to 29 over the next 18 months – a move Nicola, 22, Laura, 24, and Katrina engineer for BT. She’s one of only phone, broadband and TV services. which is expected to see the O’Donnell, 32, have all joined BT as three gas engineers who look after Following Katrina into the business increase its turnover apprentices, with Laura the most all of BT’s boilers across the whole family business was Nicola, who from £1.2 million in 2016 to recent to join. The sisters all work of Scotland. joined BT as an apprentice in 2013 £2.1 million in 2017. in traditionally male roles, and The eldest of the three sisters, and now works as a fibre planner Odro Vision’s directors have responded to BT’s drive to Katrina, joined in 2001 as an for Openreach, helping to plan new opted to apply for Scottish recruit more women into Science, apprentice telecoms engineer superfast broadband networks Enterprise grant assistance Technology and Engineering within Openreach, BT’s local around the UK. after seeking advice from (STEM) roles. network business. Katrina was one BT employs more than 7000 mid-tier Scottish accountancy The most recent to join the of the first female engineers to people in Scotland and Openreach firm, French Duncan. company, Laura, left behind life join her team in Glasgow. Katrina has recruited more than 220 Odro’s new staff will work as a club rep in Ayia Napa and now manages a team of 22 male engineers and apprentices in the predominantly in sales-based now works as a combustion gas engineers who install and repair last year. roles, helping the online business to expand into new markets in Scotland, the UK Sir Tom walks the walk with fundraising pledge and overseas. Since the business began in Scots now have more One Kiltwalker from each of turbocharge fundraising 2011, it has gone from strength- reasons than ever before the four events will win was further boosted by to-strength. Back then they a new car from Arnold Clark to get walking, thanks the pledge from platinum were hosting around 1,500 to a groundbreaking sponsors Arnold Clark that minutes of online meetings each announcement from one lucky Kiltwalker from month and that has increased Sir Tom Hunter. The each of the four events will to over 65,000 minutes, with philanthropist and win a brand new car. lots of new deals in the pipeline. entrepreneur has pledged At the 2017 launch in Over the past 10 years, that 110 per cent of all October, it was announced French Duncan has helped fundraising at each of the that Kiltwalk trustees were businesses secure almost four 2017 Royal Bank of responding to requests £100 million of awards through Scotland Kiltwalk events to open up its four iconic schemes including Regional will go to charity. Four walks to help even more Selective Assistance, SMART: lucky walkers will also people in Scotland, hence SCOTLAND and the Food be able to drive away in year, for every £100 raised 30 April, Aberdeen on walkers can raise funds Processing Marketing a brand new car after The Hunter Foundation 4 June and Edinburgh on for any registered Scottish Co-operation. They will continue their walk. will add £10 with no limit. 17 September, with a new charity of their choice. to work with Odro to ensure Last year, every penny The Royal Bank of event from St Andrews its continued success over the raised went to the walkers’ Scotland Kiltwalk will to Dundee on 20 August. To register, please visit: years ahead. chosen charities. But this return to Glasgow on This initiative to www.thekiltwalk.co.uk Glasgow Business . 13 www.glasgowchamberofcommerce.com

Discover the outstanding success across the three Glasgow Colleges p15

Gigabit transformation in the city From L to R: Kenny Tunn, HighNet; Scott MacRae, HighNet; Kevin Rush, Head of Economic Development, Glasgow City Council and James McClafferty, CityFibre

Glasgow city centre is now state-of-the-art connectivity will being transformed as part of include design studio Graven Images, a radical upgrade of the city’s Michael Laird Architects, The Beacon digital infrastructure. Pure fibre and Laings Jewellers. The network infrastructure provider, CityFibre, also connects seven hospitals, Quitely does it! has now begun a new phase of including the new Queen Elizabeth The dream of comic artist With more than £6k left construction as part of the Glasgow University Hospital. Gigabit City project. This will see CityFibre’s launch partner for Frank Quitely to complete his to reach the £10k target set the city centre connected to the Gigabit Glasgow project is first animated short,Nothing on Indiegogo to complete the CityFibre’s existing 31km pure fibre HighNet, which opened new to Declare, has come true project, Scotland’s fastest network in Glasgow. offices in the city’s St Vincent after recruitment consultancy growing recruitment consultancy Work has started on Ingram Street in August. HighNet is one Primestaff came to the rescue Primestaff, which has its head Street, Renfrew Street and Douglas of the internet service providers and saved the day. office in Blythswood Square in Street, and will be expanding to bring connecting businesses to the new In a prime example of Glasgow, stepped in and helped next-generation, ultra-fast internet pure fibre network. Glasgow helping its own, the the production come to life. connectivity within reach of more CityFibre is currently completing comic book artist, who still lives The film will be directed by than 7000 businesses. Some of the Gigabit City projects in 19 UK cities in the city despite collaborating BAFTA nominated Will Adams first businesses to benefit from this including Aberdeen and Edinburgh. with creators around the world and crafted by Oscar winning CG on projects such as All-star artist Tom Bryant, leading the Superman, new X-Men and team at Interference Pattern. Batman and Robin, started a John Cummings, formerly a New look and name for SECC crowdfunding campaign to member of the band Mogwai, help fund his independently will contribute all music to The Scottish Exhibition and produced film. the project. Conference Centre (SECC) has been renamed and rebranded Pictured: Oscar winning CG artist Tom Bryant; Scottish comic book artist Frank Quitely; Carol Conlin, Director, Primestaff; and BAFTA nominated Will Adams the ‘Scottish Event Campus’. The new name acknowledges “We believe that this is the that the venue has developed perfect time for a revamp of our Ryden and Mason Philips merger over a period of more than 30 brand, building on the success of years – with the Armadillo and the business to date. Historically, Edwin Braim and Alasdair Munn The SSE Hydro added to the site. we have found that many people from Mason Philips In addition, live entertainment don’t necessarily realise that all of with Bill Duguid has grown to become a significant our buildings are part of the SECC. and Matthew Edwards from part of the venue’s business “We also want to showcase Ryden which is not represented in the that the SEC is able to stage large name SECC. scale events – capitalising on the Commercial property consultant Ryden will be generated outside Scotland. Peter Duthie, Chief Executive, huge success of the Glasgow has agreed a merger with Mason Clients of Mason Philips will explained the rationale behind 2014 Commonwealth Games and Philips, the London investment agents. benefit from access to Ryden’s the rebrand and new logo: “The more recently Ignition Festival of The merged firms will operate under full-service advice and regional decision and announcement Motoring, both great examples the Ryden name with the London expertise, while Ryden clients comes at a time when the of utilisation of all areas of our office of Mason Philips in Regent Street will have access to Mason Philips’ company has seen changes in campus, internally and externally.” becoming Ryden’s base in the capital. specialism in asset management the nature of the business it The SEC worked with local The deal significantly increases and investment, predominantly in now operates. The name Glasgow design agency Freytag the size of Ryden’s property London and the South East. The Scottish Event Campus (SEC) Anderson on the rebrand. The management business in England, deal is expected to increase Ryden’s better describes the site, is more agency was appointed following where the firm already has a Leeds investment activity in England representative of what we do and a competitive pitch and delivered office, to a portfolio with a rent roll of three-fold within the next two years. reflects a vision for the future. a contemporary logo and identity approximately £40 million covering The merger forms part of Ryden’s For clarity, our three buildings system. The concept draws on about 2100 tenants. Almost half of strategy for growth in England will be known as The SSE Hydro, the campus’ iconic architecture Ryden’s management income will come and follows a merger with Leeds- SEC Armadillo and the original to communicate a sense of unity from English property and around based asset management firm Hill building, SEC Centre. and containment. 20 per cent of the firm’s total turnover Woolhouse just over 18 months ago. 14 . Glasgow Business February 2017

PARTNERSHIPS MAKE PERFECT SENSE Glasgow Chamber offers exclusive benefits tailored to each company

lasgow Chamber of Commerce relationships both at home and abroad look forward to working closely with Stuart offers a bespoke programme to through our private, invite only President’s Patrick and the team to support the city of increase engagement with our Club,” said Stuart Patrick, Chamber Glasgow as a premier business destination.” Gnetwork of strategic partners to Chief Executive. Jamie Cumming, Commercial Director help influence and shape the local economy, Anne Ledgerwood, General Manager of at Hillington Park said: “Hillington Park makes as well as to represent the interests of the St. Enoch Centre, said: “As a leading Glasgow a major contribution to the local economy individual companies themselves. shopping destination, we’re keen to work with every year and being a Partner means we will By becoming a Partner, Platinum Partner city centre partners to help grow Glasgow’s be closely involved in all of the Chamber’s or Strategic Partner, organisations are retail sector and maximise its value to the local activities as well as contributing to the positive demonstrating their commitment, not only to economy. Being a Platinum Partner enables us work it carries out for its members and for the Glasgow Chamber, but to the future prosperity to build on our existing relationships and forge City’s economic wellbeing.” of the city of Glasgow. new connections as we seek to build on the A limited number of opportunities are still It works closely with its Partners, Platinum city’s retail success.” available to companies who wish to join these Partners and Strategic Partners, placing them Graeme Walker, Head of Sales, Scotland exclusive partnerships with Glasgow Chamber. firmly at the heart of the Chamber. at Vodafone said: “We, at Vodafone UK, are Partnerships, Platinum Partnerships and “We provide an exclusive suite of benefits, delighted to become a Platinum Partner of Strategic Partnerships are tailored to each with opportunities to increase value. Our Glasgow Chamber of Commerce. Digital company’s needs. senior membership team works closely with adoption continues to grow at pace and there is our Partners to help them demonstrate their no doubt that technology is redefining how we For further information, contact Susan McKay, influence in the city and wider city region. do business. Vodafone UK is putting business Commercial Director, Glasgow Chamber of We provide private events coupled with innovation at the heart of our agenda and as a Commerce, on 0141 204 8347 or email opportunities to form valuable new business Platinum Partner of Glasgow Chamber, we [email protected]

STRATEGIC PARTNERS PLATINUM PARTNERS

PARTNERS Glasgow Business . 15 www.glasgowchamberofcommerce.com PROOF IS IN THE PUDDING Regional approach is recipe for Glasgow colleges’ success

he outstanding national social issues around economic success of a City of inactivity. Our specific legislative Glasgow College lecturer purpose is to improve social and Tin BBC Two’s economic well-being,” he says. MasterChef: The Professionals Mrs Cook adds: “Education is series was the proverbial icing on one of the primary ways out of the cake as staff and students poverty. We have stretched targets settled into the College’s new in terms of working to widen access City campus, formally launched to the poorest areas of the city.” in October by Scotland’s Deputy Mr Ashton says there has been First Minister. a welcome raising of the profile of Just days before his prime-time MasterChef The vocational pathways for young TV victory, winner Gary Maclean, Professionals people, in terms of the importance Champion 2016 45-year-old Senior Chef Lecturer, – Gary Maclean, of work experience and the close was supervising students preparing Senior Chef link between employers and the a banquet for college guests Lecturer, City of provision to make it more Glasgow College including members of the Glasgow meaningful. Here, he says, working Colleges’ Regional Board. Proof, if in partnership with the colleges it was ever needed, that colleges are have two other colleges in Glasgow issue of deprivation is a distinctive and with the likes of Glasgow providing practical learning with in Kelvin and Clyde and they play aspect of Glasgow. The city has a Chamber of Commerce and its business interests at heart. an equally valuable role. They don’t very strong economic base yet big members is vital. Margaret Cook, Chair of the all have the new shining building Glasgow Colleges’ Regional Board, and facilities. It is a fabulous reality which will eventually oversee for those who are coming to City’s financial allocations from core sparkling new facilities. However, grants plus student support of this new building is not the reality around £100 million for the college for the majority of our students sector, took up her position in across Glasgow,’’ says Mrs Cook. February 2016 and was joined by “As a region, we need to be Executive Director Robin Ashton conscious about investing across the in May. region and in all three colleges so Across the three colleges – the our students, across the board, are City of Glasgow College City and having access to the best facilities,’’ Riverside campuses; Glasgow she says. She maintains that the Clyde College, with its campuses advantage of the Glasgow Colleges’ at Anniesland, Cardonald, and Regional Board is that it can get a Langside; and Glasgow Kelvin wider picture of educational needs College, with its campuses at East and allocate resources. End, Easterhouse, West End and Mr Ashton says: “From our Springburn – there are nearly perspective, we are looking at the 40,000 enrolments, representing curriculum across Glasgow as a 23 per cent of all college delivery in single curriculum and how well Scotland. Each college has its own does that integrate across the Principal with a total of nearly colleges, with schools and 3,000 lecturers and support staff university provision.’’ employed regionally representing Glasgow’s priority is tackling approximately 70 per cent of the social deprivation and reducing expenditure.” inequality, and Mr Ashton is clear “This is a fabulous facility that Glasgow’s colleges have a duty [City of Glasgow] and Riverside is to meet ever-changing educational amazing with its new maritime and and vocational needs, especially in marine education facilities but we community-based delivery. “The

”We need to be conscious about investing across the region and in all three colleges” 16 . Glasgow Business February 2017

PPWH’s Celebration of Burns was a great start to an incredibly exciting year Picture courtesy of Mark Gibson

Glasgow’s Hospice celebrates Burns roadcaster Catriona Shearer, Immortal Memory, while Scott gave the £500,000 since it began in 1999. Baroness Annabel Goldie and Toast to the Lassies and Baroness Goldie Glasgow’s Hospice provides free entertainer Scott Glynn supported Replied to the Laddies. specialist care to patients and families BThe Prince & Princess of Wales After a wee dram, there was entertainment dealing with life-limiting illnesses. Hospice as it held A Celebration of Burns from award-winning Burns performer Buy a Brick, the latest phase of the recently at the Hilton Glasgow. Sophie Craig, dancing to ceilidh band hospice’s Brick by Brick Appeal to build More than 400 guests attended the night, Callanish and the chance to buy original a new home for Glasgow’s Hospice in hosted by Catriona, which captured the paintings by Scottish artists including Bellahouston Park, launched recently. spirit of Rabbie Burns. Marion Drummond and Ed Hunter. To Buy a Brick and donate £5, text BRICK Former football referee Willie Young Sponsored by Glasgow Airport, the to 70660 or make a donation online at addressed the haggis and gave the annual event has raised more than www.ppwh.org.uk/donate

GCU showcases conference space in the heart of £32m campus

Glasgow Caledonian University glass entrance pavilion and a consumption and carbon Glasgow (GCU) has celebrated the suite of seminar rooms and emissions, as well as improving Caledonian completion of its new break-out spaces. heating and ventilation. University’s new conference and conference and event facility 2016 was a year of GCU is committed to event facility – a showcase space in the transformation on the Glasgow embedding sustainability University’s £32 million city centre campus, marking into every aspect of its campus transformation. the completion of the landmark operations and has in place an Booking agents, two-year £32 million Heart Environmental Management potential clients and industry of Campus project, which has System (EMS) to help identify representatives were invited truly revitalised the campus and prioritise environmental to view the facilities recently, with bright new student spaces risks and opportunities. in the Hamish Wood building, and which will contribute to GCU was the first University which include a state-of-the- the University’s sustainability in Scotland to be certified art conference hall, statement initiatives to reduce energy EcoCampus Platinum. Glasgow Business . 17 www.glasgowchamberofcommerce.com

Glasgow’s tourism bid City launches ambitious plan to attract one million more visitors by 2023

ttracting one million more visitors and positioning Glasgow as the ‘gateway to Scotland’ is at the heart Aof ambitious plans to grow the city’s tourism economy. Glasgow’s new Tourism and Visitor Plan to 2023 sets out a clear direction for building the city’s global profile as a successful tourist destination and is focused on increasing overnight leisure tourism visits by one million over the next seven years. Achieving three million overnight visits per year by 2023 will deliver an economic boost of £771 million and contribute an additional 6600 jobs in the city. It will also help achieve Scotland’s target of an additional £1 billion of visitor expenditure by 2020 and align with the aims of the Glasgow Glasgow City Council Leader, Frank McAveety, and Managing City Region City Deal; supporting the growth Director of Glasgow Airport, of the region’s economy. Amanda McMillan, with the city’s To deliver this ambition, Glasgow has new Economic Strategy 2016-2023 prioritised the positioning of its cultural tourism offer in key UK and international cultural powerhouse – home to the largest Glasgow currently attracts just over two markets which, for the first time, is centred cultural offer, the largest sporting million tourists each year, spending almost around six core themes: heritage; infrastructure and the largest retail centre £500 million. Additionally, some 20 million contemporary art; music; Charles Rennie in the UK outside London. day visitors contribute approximately Mackintosh; events and the city’s capability Glasgow is also recognised as having the £1 billion to the local economy on an as a world-class sporting destination. UK’s best Convention Bureau, responsible annual basis. As one of Europe’s most vibrant and diverse for securing major domestic and international The city’s new tourism plan will also destinations, Glasgow is recognised as a conference business; is a global top five city for promote Glasgow as a place to study and world-class city in which to live, work, study, sporting events and, in the SSE Hydro, has the work and capitalise on the unique invest, meet and visit. The city is Scotland’s third busiest entertainment arena in the world. characteristics of its greatest asset, its people.

The National Theatre of Scotland launches Rockvilla Ms Fiona Hyslop, Cabinet Secretary of Scotland facility enables the for Culture, Tourism and External company, for the first time, Affairs, Dame Seona Reid, Chair of to house all its rehearsal and the National Theatre of Scotland production activity under one and Councillor Frank McAveety, roof. The canal-side building Leader of Glasgow City Council provides the company and the recently launched Rockvilla, the Scottish theatre sector with a National Theatre of Scotland’s flexible, fit for purpose space with new permanent headquarters in three rehearsal rooms of varying the Speirs Wharf regeneration scales, creative development area of Glasgow. spaces, a learning and community The National Theatre of suite, a working wardrobe Scotland has remodelled and facility, production workshop extensively refurbished a former Frank McAveety, Ms Fiona Hyslop MSP and and technical store, office space, cash and carry building in the Dame Seona Reid, at the launch of Rockvilla meeting room facilities and social Speirs Wharf regeneration area areas. The company will remain a of north-west Glasgow, to create development, designed by Hoskins metres (40,000sq.ft) of space “theatre without walls’’, committed Rockvilla. This new centre for Architects, provides the company over two levels. to touring throughout Scotland creativity, production and talent with approximately 3700 sq. The new National Theatre and beyond. 18 . Glasgow Business February 2017 CHAMBER EVENTS

WOMEN’S CHRISTMAS LUNCH AT CAMERON HOUSE Cameron House, Friday 9 December 2016

MEMBERS’ CHRISTMAS CELEBRATION Blythswood Square, Wednesday 7 December 2016

BUSINESS LUNCH: A NEW WAY TO DELIVER IT The Corinthian Club, Friday 4 November 2016 Glasgow Business . 19 www.glasgowchamberofcommerce.com

AFTER HOURS: GHOSTLY TOURS AT TRON THEATRE Tron Theatre, Thursday 17 November 2016

AFTER HOURS: CHRISTMAS NETWORKING AND SHOPPING WITH JOHN LEWIS John Lewis, Thursday 1 December 2016

HAVING BREAKFAST WITH THE BOOKIES Glasgow Chamber of Commerce held the industry makes in Glasgow, a behind-the-scenes business including 1000 jobs and £24 million breakfast in November 2016 in one in taxes and business rates. of the city’s busiest betting shops. Donald said: “We were delighted Trade body ABB Scotland and to welcome Glasgow Chamber of Ladbrokes welcomed business Commerce members to Ladbrokes’ representatives to the betting giant’s Union Street shop. This was certainly shop on Union Street where guests a novel backdrop for a business were given a guide to the betting company’s efforts to reduce problem including its sponsorship of the SPFL breakfast and guests seemed to take industry in Scotland. gambling, its support for local and the Lanark Silver Bell. ABB a great deal of interest in the industry Ladbrokes Regional Manager communities and its investment in Scotland spokesman Donald Morrison and the contribution it makes in Darren Young discussed the Scottish football and horse racing, highlighted the economic contribution Glasgow and beyond.”

FORTHCOMING EVENTS FORTHCOMING TRAINING

HOW TO … … EXCEL AT FOCUS ON … … MINUTE AFTER HOURS: NIGHT AT THE MUSEUM MANAGING PEOPLE TAKING MADE EASY Kelvingrove Museum Thursday 2 March 2017, Wednesday 1 March 2017, 6.00 pm – 8.00 pm Thursday 20 April 2017, 8.00 am – 10.00 am 9.30 am – 12.30 pm ST PATRICK’S DAY FOCUS ON … … GOOGLE ANALYTICS Waxy O’Connors FOCUS ON … … CUSTOMER AND Thursday 9 March 2017, CLIENT CARE – THE SECRET TO Thursday 16 March 2017, 6.00 pm – 8.00 pm 9.30 am – 12.30 pm BUSINESS SUCCESS AFTER HOURS: WEST BREWERY FOCUS ON … … SEARCH ENGINE Wednesday 26 April 2017, WEST Brewery OPTIMISATION (SEO) 9.30 am – 12.30 pm Wednesday 26 April 2017, 6.00 pm – 8.00 pm Thursday 23 March 2017, 9.30 am – 12.30 pm For further information on all our courses, please contact our Training Department For further information on our events, please contact our Events FOCUS ON … … GOOGLE ADWORDS on Tel: 0141 204 8349, Email: training@ Department on 0141 204 8349, marketing@glasgowchamber Thursday 30 March 2017, glasgowchamberofcommerce.com or visit: ofcommerce.com or visit www.glasgowchamberofcommerce.com 9.30 am – 12.30 pm www.glasgowchamberofcommerce.com 20 . Glasgow Business February 2017 THEY MADE IT IN MANHATTAN! Glasgow Chamber examines the first international trade visit

highlight of 2016 was Glasgow CITY OF GLASGOW COLLEGE STICKY HEELZ Chamber’s first international trade City of Glasgow College’s aim is to ‘Let Sticky Heelz is a patent-pending product that visit to Manhattan – Make it in Learning Flourish’ and it is the largest college has been designed as an accessory for the AManhattan. Following the signing in Scotland with more than 1200 staff. style-conscious high-heel wearer. Managing of a Memorandum of Understanding with It offers over 1700 vocational, technical and Director Laura Birrell saw Manhattan as a Manhattan Chamber of Commerce early in professional education programmes across six target market as it is synonymous with shoe 2016, we travelled out in November with faculties and 29 departments. Up to 27,000 shopping and has a reputation for females who nine delegates from eight organisations. currently study there and the college attracts like to present a polished and tailored look. To support the aim of making international one of the largest international student bodies Laura met with buyers from Lord and Taylor, connections and securing business, Mads in Scottish further education with more than the oldest luxury department store in the Hebbelstrup, Membership Director at 1,000 learners attending from around United States, and is waiting to hear the Manhattan Chamber of Commerce, had 120 countries world wide. In addition, the outcome of those discussions. organised business-to-business meetings college currently has over 50 international Laura said: “I would like to thank the with Manhattan members who had expressed partners and so the visit to Manhattan was of Glasgow Chamber team for the organisation an interest in meeting our delegates. huge interest as it provided an opportunity to of the trip and the fabulous experience of the A networking event with Manhattan explore further a variety of business models. Saint Andrew’s Society Dinner. I would also like Chamber members and the opportunity to Roy Gardner, Corporate Development to thank Manhattan Chamber for reaching out attend the 260th Saint Andrew’s Society Dinner Director, said: “As a Platinum Partner of to companies and especially to Mads who I will in the University Club ensured our members Glasgow Chamber of Commerce, City of continue to connect with. I have made lots of had a number of opportunities to create those Glasgow College was particularly keen to contacts and it was great to meet everyone else all-important connections in one of the most support and get involved in the Make it in on the trip.” exciting cities on the planet. Manhattan event. We were able to meet three Since returning from Manhattan, Laura has So how did our delegates find the of the top educational institutions based in secured £40,000 investment for her business in experience and what business leads are New York and we are now progressing the form of a 50/50 interest free loan and grant they now following up? discussions with them about delivering short from RBS and Scottish Enterprise and courses to students from the USA and arranging supported by the Hunter Foundation. The visits to Glasgow for faculty staff.” judges were impressed that she had identified opportunities to sell Sticky Heelz into the US through contacts made in Manhattan. Laura was one of only 14 businesses to receive Glasgow Business . 21 www.glasgowchamberofcommerce.com THEY MADE IT IN MANHATTAN! and we hear from the members who attended

WEEBOX Amy McCusker was delighted to have been given the opportunity to join us on the visit and to launch her product, WeeBox, in the North American market. WeeBox is a brand new Scottish subscription box company – bringing the magic of home to Scots and Scots-at-heart living abroad. Amy said: “As a newly formed company, WeeBox gained real business benefit and money can’t buy value from Make it in Manhattan. We met ex-pat customers living in the US who have now placed orders, launched WeeBox at the prestigious 260th Saint Andrew’s Society The Make it in Manhattan delegation pictured at the 260th Banquet in NYC and even had Kirsty Wark St Andrew’s Society Dinner at the University Club in New York photographed with her own WeeBox. None of this would have been possible without the investment – a huge achievement considering keen to make connections in Manhattan. connections made by Glasgow Chamber. that 218 companies applied. Director Erik McCall said: “I would like “The Manhattan delegation enabled us to to thank Glasgow Chamber for putting these fast track our launch, getting WeeBox into the EDA PROFESSIONAL SERVICES events together in Manhattan and for the marketplace in the most effective way. Glasgow EDA Professional Services is a Glasgow-based Chambers working together to bring businesses Chamber has an impressive network of tax and accountancy practice and one of in Glasgow and New York together. The events influential Scots promoting Scottish business their specialisms is preparation of US were fantastic, the contacts that we were abroad. This President’s Club was invaluable to Federal and State tax returns for US citizens provided with and the people we met at the our company and the members of the club from and Green Card holders. The company has networking event were extremely helpful. Now been running full-time for two years and begin the follow ups. It was also great to meet grown considerably in that short period of all the other businesses that came to Manhattan time. It has clients all over the UK and in and would be good to catch up again sometime other countries around the world and was in the very near future.” 22 . Glasgow Business February 2017

”We are thankful of the opportunity presented by Glasgow Chamber of Commerce to engage in the Make it in Manhattan initiative” the Eastern Seaboard provided insights, and definitely balanced the fantastic business connections and even purchased their own development of the Chamber with the friendly 12-month WeeBox subscriptions. WeeBox and fun Glasgow character. I am currently can testify that Glasgow Chamber’s ethos of following up with James Heggie III of the providing networks, knowledge and expertise Saint Andrew’s Society – a member of to help business succeed is alive and kicking.” Glasgow Chamber’s President’s Club – and look forward to catching up with other RANDAK DESIGN members of the President’s Club who are Randak Design is Scotland’s longest established based on the east coast.” design house founded, and still run, by graduates from Glasgow School of Art. Managing Director, HAUS Charles Randak, was keen to spread the news HAUS is a Glasgow-based studio practising about the ‘Toshie Mackintosh’ brand, a architecture and urban designed informed by collection of wallpapers and fabrics which a commitment to research and development, are based on the work of Charles Rennie and sustainable design. A long-term ambition Mackintosh. Charles Randak had previous for HAUS is to open a New York-based studio. experience of working in New York during They saw participation in the Make it in the events surrounding ‘Tartan Week.’ Manhattan initiative as a first stepping stone Charles said: “Glasgow Chamber’s new to this, helping to build their wider network, relationship with Manhattan Chamber their cultural awareness in respect of doing provides an ideal platform for reaching our business in New York and, ultimately, their tours to the UK and Europe. His target was targeted audience. Given Manhattan is one practice profile moving forward. educational institutions such as colleges and of our three key objectives, to be able to access Murray Henderson and Jim Webster, high schools that would be interested in their contacts was a significant opportunity for HAUS Directors, joined the delegation and organising tours for their students. us. At our first meeting session in November used the visit to meet real estate consultants Kieran said: “It was a fantastic few days it was very positive to hear the favourable and potential architectural clients. They were spent in New York which will hopefully comments allowing us to build our ‘follow-up’ enthusiastic about the impact of the visit. lead to several opportunities opening up process now that we had met, face to face.” “As we continue to develop plans for HAUS for us Stateside. The design of the programme “Given we anticipate our ‘specifiers’ are engaging in markets beyond the UK, we are and mix of social/business activities, gave us all sitting within the 14 mile long by 2.5 mile thankful of the opportunity presented by the opportunity to experience life in the heart wide space that is New York City, to have a Glasgow Chamber of Commerce to engage in of Manhattan, as well as hearing from some virtual ‘outpost’ in the Manhattan Chamber is the Make it in Manhattan initiative. We were key decision makers within the city as to how a relationship we look forward to developing exposed to a potential market network that has they go about their daily business. I will look over the coming years.” resulted in an acceleration of our next planned forward to finding out where the next trade trip acknowledging a consistent desire for visit is to.” ENTERPRISE SCREEN PRODUCTIONS British architecture to be exported to US.” Enterprise Screen Productions provide So that was Make it in Manhattan. Now, video communications and campaigns for PREMIERSHIP EXPERIENCE the planning for the return leg begins when companies of all sizes. One of their USPs is Premiership Experience is an award-winning we welcome Manhattan Chamber and their being able to offer consistent and easy to use bespoke sports tour operator working in members to Glasgow in May. Look out for video production services for companies with partnership with some of the leading names in more details and the opportunity to make an interest in Scotland and the US and world sport. Football tours for both children contacts in Manhattan without having to cross vice-versa. Founded in Glasgow in 2005, they and adults form the core of the business with the pond. We are also working on developing now have a small, focused team of 20 employees strategic partnerships in place with some of our partnerships in Italy, Germany and and opened two office locations in Ohio and the most prestigious clubs in world football Slovenia, so watch this space. Virginia. Jamie Smith, Executive Director for including Manchester United, Real Madrid Europe and USA, is based in Virginia. He was and FC Barcelona. For further information on all things interested in the partnership with Manhattan Kieran Coyle, Managing Director, was keen international, please contact Elaine Rodger Chamber, seeing it as an opportunity to to engage with organisations that would help on 0141 204 8332 or email elaine.rodger@ connect with organisations wanting to build a him tap into the American market for incoming glasgowchamberofcommerce.com market or develop communications in Scotland and also to connect with the members of the Glasgow delegation. Jamie said: “Wow – what an experience. ”It was a fantastic few days spent in New York, both It was so much fun and really amazing to get everything into place. It was a superb event personally and for Premiership Experience” Glasgow Business . 23 www.glasgowchamberofcommerce.com 24 . Glasgow Business February 2017 A WINNING VOTE FOR THE OPPORTUNITY FUND

First online poll helps to decide investment in a range of exciting projects to develop young people’s skills

eveloping the Young Workforce – Glasgow is delighted to announce the allocation of more than D£50,000 of investment through the Opportunity Fund. The fund was launched to encourage and develop projects which support DYW’s priorities of engaging education with industry, creating an industry-ready workforce through training and growing youth employment opportunities. Applications could be made for between £100 and £7,500. More than 50 applications were received Young Enterprise Scotland requesting in excess of £270,000. An online public vote using a short project synopsis was open for two weeks on www.dywglasgow.com Case Study: Case Study: and nearly 6,000 votes were cast. This is the ROOKIE OVEN IS HOT STUFF M FOR MARRIOTT MAGIC first time that DYW or the Chamber have used Rookie Oven Academy will deliver an The Glasgow Marriott Hotel was online voting. The final decision was made by enterprise accelerator for 16-25-year-olds. successful in gaining funding for its a judging panel in November. The panel Participants are encouraged and supported ‘M Factor Challenge’. Delivered in consisted of members of Glasgow Employer to develop their product ideas and turn February 2017, there will be a launch at Board and representatives from Skills them into the foundations of a solid business. Govan High School for young people Development Scotland, Glasgow City Council Each week Rookie Oven calls on talented interested in taking part in ‘The M Factor Education Services and the Scottish business founders from across Glasgow to Challenge’. The fund will be used to deliver Qualifications Authority. On share their top tips, impart advice and provide scheduled in-class workshops to a selected these pages we look at five inspiration. In previous programmes, funded group of young people from Govan High of the 15 successful bids by Glasgow City Council and Skills School, following a recruitment and selection from schools, Development Scotland, there had been process. Workshops will include topics charities and positive outcomes across equalities and such as business basics, presentation skills businesses. the number of participants continuing and team working. There will also be the

Rookie Oven their business ideas. opportunity for ‘The M Factor Challenge’ Academy With the funding, Rookie Oven is programme participants to receive running another Academy session in industry-recognised certificates, including early 2017. This will allow Rookie SQA Safe Sale & Service of Alcohol, Oven to deliver another exciting Welcome Host and REHIS Elementary programme engaging young people Food Hygiene, making them more ready in enterprise. for work. Case Study: within the Glasgow area, running another support 30 young people from Glasgow who CONSTRUCTIVE INSTRUCTION three programmes. have learning or mental health issues. GMG Contractors Ltd has developed an ‘Introduction to Construction’, which looks Case Study: Case Study: at the role of the specialised trade of roof tiling THE LENNOX PARTNERSHIP YOUNG ENTERPRISE SCOTLAND within construction for school leavers and The Lennox Partnership delivers Employability Young Enterprise Scotland has been awarded potential apprentices. The company saw this Skills for Life to young people aged 16 to 24 funding to support its Glasgow Primary as a positive way of letting more school leavers who have learning and mental health issues. School Enterprise Programme, which gives a learn about the skills needed, and begin with The aim is to help these young people to practical and fun introduction to enterprise a shorter duration course, with more on-site develop employability skills while at the same for primary school pupils in Glasgow. assessment and practical experience. time boosting their levels of confidence, The programme will deliver 22 Inventors’ An initial pilot was funded for three groups self-awareness and self-esteem. The Lennox Challenge Days for Primary 5-7 pupils which of 12 school leavers and potential school Partnership has more than 28 years of provide opportunities to interact with local leavers, which led to an intake of 15 experience in delivering employability support business people and to learn essential skills apprentices. GMG wanted to keep this interventions and supporting participants who for employment and business. Inventors’ programme running to look at the wider have multiple barriers to employment. TLP Challenge is a one-day programme, designed construction industry and expand the is also part of the award-winning Open Doors to bring Scottish inventors and entrepreneurs programme to a further three high schools partnership in Scotland. The funding will into the lives of primary school pupils. 26 . Glasgow Business February 2017 GLASGOW’S ECONOMIC STRATEGY 2016-2023 Bold plan to ensure every citizen shares in opportunities

he striking ambition of Glasgow to be “the most productive major city economy in the UK” has been boldly Tset out in the city’s Economic Strategy 2016-2023. In launching the strategy, the Leader of Glasgow City Council, Councillor Frank McAveety, described the document as a social prospectus as much as an economic one. He said Glasgow has been transformed in recent years, becoming a vibrant, modern urban hub but that not every citizen shared in this success. “Our new economic strategy seeks to build upon this progress. It is responsive to the specific challenges that modern day Glasgow faces, but retains the same sense of ambition which underpinned the growth of recent years,” he said. Councillor Frank McAveety, Professor Sir Jim McDonald, He said the Economic Strategy, a Leader of Glasgow City Council Glasgow Economic Leadership Chair collaboration between Glasgow Chamber of Commerce, Glasgow City Council and the Glasgow Economic Leadership, and Principal Stuart Patrick, Chief Executive of Glasgow Glasgow Economic Leadership, opened with an of Strathclyde University, added his response, Chamber of Commerce, spoke of the business unabashedly bold objective – to make Glasgow saying Glasgow has to maximise investment community’s support for the economic the most productive city economy in the UK. and skills in key sectors, such as low-carbon strategy. He said that it explicitly addressed the “Our workforce is young, skilled and industries, engineering, life sciences, finance issue of too many Glaswegians missing out on ambitious. We have infrastructure in place that and business services, tourism and events and the benefits of growth. makes us a desirable destination to do business higher education. “Whether it is through ill-health, in, visit and set up home. However, we know “While we have one of the highest a lack of skills or a physical disconnection there is potential to do much more. By degree-holding populations of any UK city, too from opportunities, there are many reasons working in partnership with the public, private many of our citizens have low or no why a significant proportion of our fellow and academic sectors – and crucially with the qualifications. We must seek to connect those citizens have not shared in the success. The citizens of Glasgow – we have created an furthest from the labour market into work, to business community in Glasgow understands economic strategy which seeks a fundamental continue our work to regenerate our poorest that these problems fundamentally have to be improvement in the city’s productivity.” communities and support enterprise and tackled. The damage done is not just to formal Professor Sir Jim McDonald, Chair of the infrastructure investment in the city.” productivity statistics, troubling though these are, but also to the trust in the economic model upon which our business success is based.” ”We must seek to connect those furthest from the labour Ten key themes emerged from the report but in essence it is about addressing the market into work, to continue our work to regenerate our imbalance between those who have benefited poorest communities and support enterprise and from Glasgow’s spectacular recent success and those who have been excluded by ill-health, infrastructure investment in the city” lack of education or levels of poverty. Glasgow Business . 27 www.glasgowchamberofcommerce.com

The TEN strategic themes...

1. RAISING HEALTH marketing and organisational. The City will commit to innovating ways to The aim is to establish a Health Inequalities Commission to develop more deeply engage citizens though the Centre for Civic Innovation, while proposals to improve the health of the city. The commission’s first phase the City of Science Board will be relaunched as the City of Science and will focus on mental health. It is a significant issue for Glasgow, both for Innovation Board bringing together public, private and academic sectors. those not in work and in work. It is the single biggest factor in terms of ill health and disability in Glasgow, compounded by poverty. 6. SMART INFRASTRUCTURE INVESTMENT Glasgow will develop proposals for a Glasgow Infrastructure Fund for 2. SKILLS FOR ALL capital investment in the city. This will exploit opportunities created by The City will continue to deliver the Glasgow Guarantee, ensuring the City Deal. It will mean the revitalisation of the City Centre, the Clyde every young person gets support in the form of work, training or an Waterfront and the West End Innovation Quarter. It will also mean the apprenticeship. Employability support will be focused on those furthest transformation of Sighthill, and investment in the Calton/Barras area. from the market. 7. HOUSING MIX 3. A FAIRER GLASGOW Glasgow will build 25,000 new homes and call for the Scottish The City will use the Glasgow City Deal to tackle inequalities by placing Government to reinstate the Vacant and Derelict Land Fund, bringing inclusive growth at the heart of its master-planning process. A Fairer derelict land back into sustainable use. Glasgow Employer Award will be introduced, while efforts will be made to introduce more co-operatives and social enterprises. 8. SUPPORTING ENTERPRISE The city will support growing businesses in the high-growth innovation 4. SUPPORTING OUR KEY SECTORS hub at the Tontine Building at Glasgow Cross, supporting 153 companies Glasgow will focus its economic development efforts on the key over the next five years. sectors of: Digital Technology; Finance and Business Services; Creative Industries; Low Carbon; Health and Life Sciences; Engineering, Design 9. LINKING EDUCATION TO EMPLOYMENT OPPORTUNITIES and Advanced Manufacturing; Tourism and Events and Higher and Glasgow will work to increase the number of young people gaining Further Education. The City will also launch a Retail Action Plan, sitting qualifications in IT, providing support for coding in primary schools. alongside the City Centre Strategy and in partnership with the City Centre Retailers’ Association. 10. INCREASING OUR POPULATION Glasgow will also lobby the UK Government to change the 5. INNOVATION/HIGH VALUE EMPLOYMENT post-study work visa policies to enable the city to increase Glasgow will press ahead with four types of innovation: product, process, its population and retain talent. 28 . Glasgow Business February 2017 FLYING HIGHER After 50 years at the top, Glasgow

lasgow Airport has 9.4 million You have often described Glasgow Airport service is wholly dependent on our people. reasons to celebrate. That’s how as like a mini Scottish town. How have you many passengers passed through its gone about building this community? What role does the airport have in helping Ggates in 2016. The airport capped an I believe we are a town like no other. to stimulate wider economic benefits in outstanding 50 years by winning three awards at More than 5,000 people are employed at the Glasgow and Clyde areas? The Glasgow Business Awards. Glasgow Business 120 separate businesses across the wider The Glasgow City region is Scotland’s economic caught up with Amanda McMillan, the Managing campus, of which Glasgow Airport Ltd powerhouse and the connectivity provided by Director, to ask about the year ahead. accounts for around 500 people. Our workforce the airport is a major contributor to its success. is diverse and covers such a wide range of As well as being a key economic driver, we What kind of year are you expecting professions and jobs. play a major role in connecting the country in 2017? We had a choice: stay disparate and with the rest of the world by creating Hopefully an even busier one than 2016, which operate as a collection of semi-independent routes to global markets. Commerce was a truly special year for Glasgow Airport. We businesses or strive to create a shared follows connectivity and our role capped off our Golden Anniversary in 2016 by ambition. Building a community with is to act as an enabler, securing the carrying 9.4 million passengers – a record in shared values is the decision we made. routes that help to drive tourism, the airport’s 50 years of operation that sets us We introduced our Customer encourage exports and attract on a trajectory towards 10 million passengers. Charter, used extensive training inward investment. This year won’t be without its challenges, and storytelling to demonstrate to particularly as Brexit continues to unfold. everyone how we were going to You’ve been developing some However, in my near 10 years here there’s always achieve it. We never feel we’re done, great new routes... which been a major issue to work through, be it but the vast majority are proud to one has been a pleasant constitutional, industry strikes, terrorist attacks, work here and play their part in surprise? severe weather and even volcanic eruptions. delivering for our customers. We introduced more than In each case you return to the fundamentals Our core values of care, pride 50 routes and services of running the airport efficiently, working hard and passion are fundamental over the last two years on route development and investing in your in delivering a successful and established services and infrastructure in order to customer service strategy. Scotland’s first direct continually improve the passenger experience. Our reputation for customer link with Seoul through

Amanda McMillan Glasgow Business . 29 www.glasgowchamberofcommerce.com FLYING HIGHER Airport is looking to a bright future

Korean Air in 2016. We have consolidated our in terms of missed opportunities. this is where our relationships with Glasgow position as Scotland’s leading long-haul airport Air Passenger Duty is a perfect example. Chamber of Commerce and our partners in and strengthened our European connections. APD places Scotland’s airports at a severe the City Council, Glasgow City Marketing Much of our growth has been driven by disadvantage when it comes to competing for Bureau and VisitScotland come into their own. low-cost carriers including Ryanair, easyJet, new routes. The proposed 50 per cent reduction Wizz Air and Jet2, who added services to provides us with an ideal opportunity, And finally... What’s your view on the European cities such as Milan, Sofia, Marseille, particularly post-Brexit, to send a message to Heathrow expansion plans now the dust Bordeaux, Prague, Budapest, Bucharest and airlines that Scotland remains open for business. has settled? Brussels. Hard to land on any one specific route, We unveiled the preferred option for the We’ve consistently supported the expansion but to get Air France Charles de Gaulle was a Glasgow Airport Access Project. This was a of Heathrow on the basis of the onward highlight given how long we chased it. significant milestone. Not having a rail link connectivity it provides and the fact it is the between Scotland’s biggest city and the airport UK’s only hub airport. It plays an important How have you managed to improve has been a missed opportunity. We now have a role in supporting the Scottish economy, so it the customer engagement so well, very strong business case – as well as the is important that an expanded Heathrow as recognised in The Glasgow funding – and our estimates suggest the delivers further access to Glasgow Airport. Business Awards? airport’s tram-train link is set to become one We will always look to secure direct links I believe the people who work here care about of the busiest train stations in Scotland. with airports throughout Europe and beyond, what they do. We’ve actively encouraged the Glasgow Airport will soon be easier to get however, Heathrow remains the dominant right behaviours and acted on the wrong ones, to than ever before. airport in terms of connectivity. We operate trying always to be different (in a good way!) 10 daily services to Heathrow, making it our from other airports. We don’t always get it How important is it to work with partners busiest route and one that serves more than right, but when we get it wrong we learn and such as Glasgow Chamber of Commerce? 800,000 passengers annually. Heathrow also move forward stronger. You can’t underestimate the significance of the offers connectivity to 75 destinations not Team Glasgow approach when it comes to served by any other UK airports, so we What is the biggest frustration about securing new routes and services. Airlines are welcomed the UK Government’s to back running the airport? more interested in flying to the city, not the plans for a third runway. I honestly don’t see any aspect of running airport. Airlines are attracted by our city’s Now the decision has been made, it’s a case the airport as frustrating. I prefer to think compelling story. That’s what excites them and of getting on with it. 30 . Glasgow Business February 2017 IT’S SUCH A... BIG DEAL

Trade deal must remain top Brexit priority, says think tank as report shows Europe a vital export market for Scottish cities

he European Union is by far the The report, which uses data from 2014, The report also found that 15 per cent of biggest destination for exports from showed that 48 per cent of exports from exports from Glasgow were into the US and British cities, according to the 10th 62 cities were to EU countries. The findings 3 per cent into China. For Edinburgh, Tannual Cities Outlook, which are published in the Cities Outlook 2017 17 per cent headed stateside and 2 per cent features Glasgow in its findings. report from think tank Centre for Cities, to China. Aberdeen exported 14 per cent to In Glasgow, 40 per cent of its exports are which urged the Government to prioritise a the US and 4 per cent to China. bound for the European Union countries, trade deal in its Brexit negotiations. The centre The value of total exports per job in while Aberdeen is most reliant on the free said this highlighted that a trade deal with the Aberdeen is £18,100, ahead of Edinburgh trade bloc with 61 per cent of its exports EU must be the UK Government’s top priority. at £14,990, Glasgow at £12,170 and Dundee heading to EU countries. Edinburgh is the A separate survey from the British at £9,940. Scottish city least reliant on the European Chambers of Commerce found that UK Alexandra Jones, Chief Executive of Union although 37 per cent of its exports still companies remain committed to strong Centre for Cities said: “Securing the best head into the single market. trading relationships with European customers possible EU trade deal will be critical for the A handful of UK cities are heavily reliant and suppliers in spite of the Brexit vote. prosperity of Scottish cities, and should be on a single industry for their exports, which The International Trade Survey, which the UK Government’s top priority as we leaves their export base particularly vulnerable collated the responses of almost 1,500 people prepare to leave the single market and to changes in either demand for that product in business, found three-quarters of potentially the customs union.” or a change in any trade agreements. respondents currently sell (76 per cent) and “The UK faces a major challenge in Sunderland, a city that voted for Brexit, source (73 per cent) goods and services in boosting productivity and wages, and leads this list. Without car manufacture, the EU market. increasing the value and volume of city Sunderland would have the 12th lowest The Cities Outlook shows Glasgow would exports will be crucial in addressing those exports per job of all cities, rather than the have to dramatically increase trade with other issues,” she said. highest. Derby, home of Rolls-Royce, sends international markets to compensate for a “National and local leaders need to an estimated 71 per cent of exports to Europe, downturn in exports to the EU. For example, consider how they can make cities more while Oxford’s car industry, accounts for to make up for a 10 per cent fall in exports to attractive to exporting firms. Improving skills 62 per cent of its exports. Dundee, the only the EU, cities in the UK would have to nearly and infrastructure across the UK will be vital other Scottish city included in the report, double exports to China, or increase exports in this and should be a central part of the sent 51 per cent of its exports to the EU. to the US by nearly a third. Government’s industrial strategy.” Glasgow Business . 31 www.glasgowchamberofcommerce.com GREEN LIGHT PROGRAMME 2017

savings in energy, water, and waste usage, people enjoy the interaction with other firms First four companies sign which will be followed by a series of three and the chance to share solutions which lead to up for Chamber initiative to half-day workshops. greening their businesses and saving money.” These workshops will be delivered by Alison McRae, Senior Director, Glasgow reduce their environmental experts from Mabbett & Associates through Chamber of Commerce, said: “This is a funding provided by Scottish Enterprise and flagship programme for the Green Business impact, increase efficiency will help businesses to develop a ‘Green Plan’ Network and goes a long way to helping by developing practices and processes to be members improve and drive their efficiency, and make cost savings more efficient and cost-effective, and provide increase their sustainability and increase the platform to progress to BS 8555 profits. Your company’s supply chain will be he Chamber’s Green Light certification, which is a stepping stone to affected if you are, or work with, or want to Programme to help Glasgow full ISO14001. work with an ISO4001 company. It’s good businesses improve their This will improve a company’s tender scores, to engage in this now.” Tenvironmental credentials and cut overheads and boost green credentials. The new ISO14001:2015 standard brings reduce their costs is ready for action in 2017. Funding to the value of £1,500 is available environmental management fully into Four companies have already signed up to to support businesses through the programme boardroom decision-making, establishing take their businesses on the journey to develop to make this free to join and a real member an increased focus on leadership for an Environmental Management System using benefit, which already has a proven track record. environmental improvement and the expert help, consultancy and training to guide The first Green Light Programme identified reduction of risks. The new standard addresses them through the steps. £100,000 in annual savings for the 10 ‘life cycle’ in greater depth, looking at the value St. Enoch Centre, Glasgow Film Theatre, Chamber members who took part, which chain from material purchasing to a customer Hamilton Park Racecourse and JWF Ltd, an could result in a saving of over 450 tonnes of discarding a waste packaging. engineering business with four divisions carbon each year. based in Seaward Street, are in the vanguard Audrey Duckworth, Environmental If you would like to join the Green of this year’s programme and there is still Manager for William Tracey Group, said: Light Programme, contact Projects the opportunity for other Glasgow firms to “It was really beneficial for our carbon Manager, Cheryl McCulloch at the follow suit. champions to be involved in the Green Light Chamber, on 0141 204 8339 The programme, delivered in partnership Programme workshops as part of their or email on cheryl.mcculloch@ with Mabbett & Associates, Scottish continued personal development, supporting glasgowchamberofcommerce.com Enterprise and Resource Efficient Scotland, our ongoing commitment to improved gets under way in February. environmental processes.” Support is provided by Geraldine Boylan, of Mabbett & Resource Efficient Scotland Associates, who will be delivering for SMEs, who will be the workshops, said: “Glasgow able to identify firms that sign up for the resource efficiency workshops will find the sessions improvements very practical and easy to apply to enable to their own business. Most 32 . Glasgow Business February 2017

Inspiring City Awards 2016 winners

The Glasgow Business Awards 2016 trophies

OUR CHAMBER PEOPLE KEEP LOOKING FORWARD

happening in the city – City Deal and the Glasgow Chamber of Commerce undertakes a Glasgow 2018 European Championships to welter of business-related projects in any given name just a few. These massive projects and events bring huge opportunities for all of our year. We decided to ask the key people to give member businesses, and I would like to see the Chamber being the natural stop for members a flavour of what was on their horizon in 2017 to understand and access the procurement and networking opportunities for their business, from both member events to information WHAT WOULD YOU LIKE THE CHAMBER value for them and helping them to sustain sharing,” said Alan Busby, Head of Events. TO DO FOR ITS MEMBERS IN 2017? their businesses in 2017 and beyond. We Susan McKay, Commercial Director, said Elaine Rodger, Head of International Trade are working hard on membership value, she hopes that an information portal will help Development at the Chamber, kicked off and international trade, being the voice for members to navigate essential topics such as sees the year ahead as an important one for business and promoting Glasgow and we Brexit and the City Deal, and also signpost enhancing international relationships. hope to help our members to be part of and opportunities such as the European “We will continue to provide opportunities prosper from our work,” he said. Championships being held in both Glasgow for our members to explore international Listening to members is certainly high and Berlin. markets by working closely with the worldwide on the agenda, agrees Alison McRae, the Leona Seaton, Programme Director, chamber network and building on our existing Chamber’s Senior Director. “I’m really Developing the Young Workforce – Glasgow, international trade partnerships with looking forward to the Chamber getting to wants to celebrate the fantastic contribution Manhattan Chamber and the British Chamber know and understand its many members’ businesses make to Glasgow whether it is of Commerce for Italy. We want to support our needs and interests in the year ahead. I’m also supporting our hospitality and tourism members every step of the way in building up excited about how we can work together with sector to welcome tourists or our educational international networks, securing new markets the businesses across the City to more fully institutions for creating skills for growth. for their products and services and growing engage with the city’s plans and in particular The environment and its impact on their businesses globally,” she said. now that we have a new ambitious Glasgow business is a priority for two of the Chamber’s It’s an international theme that is shared Economic Strategy,” she said. key project managers. by Richard Muir, the Deputy Chief Executive, Our events schedule for the year is still being “We’d like to make sure we clarify the who has been instrumental in building the finalised, but there is bound to be a mixture of benefits of embracing the Circular Economy, Manhattan Chamber connection. political and entrepreneurial events that are and ways to implement circular business “I’d like to make sure that we are listening both thought-provoking and controversial. models,” say both Cheryl McCulloch and to members and delivering absolute best “There are so many exciting things Rebecca Ricketts. Glasgow Business . 33 www.glasgowchamberofcommerce.com

Glasgow Chamber’s first international trade visit to Manhattan in 2016 Left: Glasgow Chamber’s Circular Economy Mini Summit

Above: Simon Pearson, Scottish Water; Alison McRae, Senior Director, Glasgow Chamber of Commerce; Guy Jefferson, ScottishPower and Steve Dunlop, Scottish Canals at Glasgow Talks… Resilience

The audience listens intently at Think Digital Scotland

Above: Neil Amner, President, Glasgow Chamber of Commerce; Sebastian Buca, President, British Chamber of Commerce for Italy; Stuart Patrick, Chief Executive, Glasgow Chamber of Commerce; John Law, Past President, BCCI, and Richard Muir, Deputy Chief Executive, Glasgow Chamber of Commerce, in Milan for the signing of the MOU in 2016

While communication is at the heart of This is one of our flagship events and is a I’m excited to see what the Events team all thinking for Anne Marie Hughes, the wonderful celebration of business success in deliver in 2017.” Chamber’s Head of Communications. “I want Glasgow. 2017 will mark the 20th anniversary The awards are obviously popular among us to promote all the innovative work that our of these Awards, making them even more Chamber staff asSusan McKay is also very members do all year round via all our special!” she said. much looking forward to the 20th anniversary communications channels including Glasgow Richard Muir is also looking ahead to of The Glasgow Business Awards. Business magazine, email bulletins, our website the flagship events. And it will be up to Cheryl McCulloch and social media,” she said. “I always look forward to our Inspiring and Rebecca Ricketts to keep the circular City Awards and The Glasgow Business wheel turning. WHAT ARE THE MAIN CHAMBER-RELATED Awards as well as the Glasgow Talks series “I’m looking forward to our Circular EVENTS THAT YOU ARE LOOKING FORWARD which remain our flagship events. However, Economy workshops – enabling TO IN 2017? I really enjoyed our digital event in the organisations to identify sustainable and Alan Busby is clear about what he is expecting. summer at the TIC building and if this realistic opportunities to engage in the “I am looking forward to the return of our year’s event is as good as 2016, I’ll be happy,” Circular Economy.” CROWD event. Rebranded now as ‘Made in he said. A final word fromElaine Rodger, who Glasgow’, this event provides an opportunity It’s a view shared by Alison McRae will be welcoming some overseas visitors to for members to share their own story of their who said: “The ICAs is always such a Glasgow: “Having delivered a very successful business, the good times and the bad and special evening. It’s great to see so many business visit to New York in November, I what they have learned throughout their individuals, businesses and organisations am looking forward to Glasgow Chamber career that they would pass on to other recognised for the incredible work they hosting Manhattan Chamber in the spring businesses. This event has always been a do for our fantastic city.’’ and also to taking a delegation of members highlight for me, as one of the best ways to Alison is also keen to see more out to Milan early this year. In March, we learn is from people who have been there and involvement with the Chamber’s will be meeting with a delegation from the been through a similar journey that you can ground-breaking green initiative after the British Chamber of Commerce in Slovenia relate to. We have tweaked the already launch in 2016. “I’m also looking forward to for a series of business to business meetings. successful formula to make sure we are giving working with our members on the Circular In addition to all of this, we are planning members even more from attending. All I can Economy events activity.’’ lots of interesting Behind The Scenes say is watch this space!” he said. Chamber events are also a particular International events in partnership Anne Marie Hughes is also responsible favourite of Leona Seaton: “The ICAs with Clydesdale Bank, our international for the awards night that most members like celebrate everything that is great about trade partner.” to remember! Glasgow and the Chamber. Last year’s A busy year ahead then for the “For me, it’s The Glasgow Business Awards. Glasgow Talks season was brilliant too. Chamber team! 34 . Glasgow Business February 2017 CAPITAL DEVELOPER LOOKS WEST Chris Stewart has designs on George Street site

roperty developer Chris Stewart is well-kent in Edinburgh. Now he’s looking to enchant Glasgow with P a stylish development that mixes regeneration with flair and a contemporary urban vibe. His Old Town developments in Edinburgh, including the Advocate’s Close project, are now firmly on the tourist trail, including the trendy watering hole, the Devil’s Advocate, while he is refurbishing the former HQ of Royal Bank of Scotland into a luxury hotel and five-star apartments. His move to the West must be welcomed. In May 2015, Chris Stewart Group was named by Glasgow City Council as preferred developer for the buildings located between Martha Street and George Street, off George Square in Glasgow city centre. Previously home to several Glasgow City Council departments, the complex is made up of a collection of disparate

the full potential of the site and enable the use and retention of existing buildings.

What does Chris Stewart want Glasgow to know about his company and its work? “Our track record is for complex urban redevelopment and bringing areas that have been neglected or forgotten back to life. Every project we have undertaken has involved a historic element or heritage building, because letting these properties lie empty for decades and fall into disrepair is not acceptable.’’

What can Glasgow expect? “The George Street Complex is about place-making and creating a new destination in buildings – the Category B-listed corner city centre block is what drives us as a business.” the heart of Glasgow. Central to that vision building at 280 George Street, the A-listed The buildings have their own distinct is the creation of a lane extending Parish Halls at 266 George Street, the 1920s characteristics, including a grand through the site that will become a John Street building and former stables on staircase, stained glass windows, hub for a great range of restaurants, Martha Street. decorative iron railings and glazed bars and cafés, independent Speaking to Glasgow Business, Chris brick, and will be preserved. The boutiques and specialist fashion Stewart said: “The George Street Complex is proposals allow for a mix of to foodie shops. This is about the first project for CSG in Glasgow and while complementary uses that will introducing something new and there have been other opportunities, this was enable retention and refurbishment vibrant to the city – a first – that felt to be the right one. Strategically, it is in the of the listed buildings with new will be enjoyed by local people, heart of the city centre and embraces the mix build elements that will repair just as much as visitors. of heritage and new build that excites us as and reinstate the urban block. That is exciting.” urban designers and developers.” CSG proposes to create a publicly As the project makes its way accessible pedestrian lane that through the planning system, we What does he like about Glasgow? runs through the heart of can expect to hear more of Chris “The city has a very distinct character and culture. the block. This will Stewart’s plans for this Tapping into this to reinvigorate an important help realise Glasgow site. Glasgow Business . 35 www.glasgowchamberofcommerce.com PROFILE The Glasgow Business Awards 2016 Winner Profile:Synergie Environ The Glasgow Business Awards main sponsor

Uisdean Fraser, Managing Director, Synergie Environ Ltd, with Fred MacAulay and Councillor George Redmond, Glasgow City Council, sponsor of The Glasgow Business Award for Best Performing Business (1-10 employees)

Energetic enterprise Entrepreneurial couple crown busy year of success with business accolade

usband-and-wife entrepreneurs process plant at Aspatria in Cumbria being representatives of the Dubai Airport Free Uisdean and Marina Fraser are processed through AD technology to produce Zone (DAFZA), Marina and Uisdean visited planning to make 2017 as memorable high quantities of biomethane which have Dubai with a view to setting up a venture. Hand successful as the previous been connected to the national gas grid. This office will act as a base for their business 12 months in business. In 2016, Synergie Synergie Environ is also managing the interests in the Middle and Far East. Environ moved into its new offices in development of a new AD facility on behalf Uisdean said: “We believe there is a great Glasgow, was in the process of opening an of a whisky client in the Highlands of Scotland. opportunity in the Middle and Far East area outpost in Dubai and won The Glasgow The project will develop a new bespoke AD for our in-house engineering experts to apply Business Award for Best Performing Business plant to process the liquid co-products from our market leading success in district heating (1-10 employees), sponsored by Glasgow City the distillery to produce clean water which and cooling to this design. Council, all helping to build company growth. will get returned to the existing river system “We see our target markets as Synergie Environ, set up in 2009, has and gas to be used in an onsite CHP plant. predominantly being in the development enjoyed increasing success in the past 18 “One of our key goals has been to form of low-carbon energy solutions to new months with an increase of more than 80 strategic partnerships with key players in the construction and refit programmes.” per cent in turnover. The business has rapidly market who have identified our specialist With a team of highly-skilled engineers built a reputation for high-quality, specialist team as being market leaders in these two in-house, Synergie Environ is in an excellent technical advice to clients, underpinned by fields. Coupled with this development we position to advise clients on best options for the development of engineering solutions. have also continued to expand in other areas energy efficiency and lowering carbon “Our portfolio currently includes a such as the circular economy and large-scale emissions, along with the potential for multi-million-pound anaerobic digestion industrial energy efficiency,” said Marina. deployment of renewables technologies. (AD) project (with gas to grid) and a two-year “In our sectors, we have rapidly established Uisdean also appeared as spokesman for contract to deliver low-carbon district heating ourselves as one of the leading players in Glasgow’s emerging businesses at the 19th projects across Scotland,” said Marina. the UK, regularly winning contracts in State of the Economy Conference in Glasgow. A recently completed project, which competition with global consultancies,” The conference, run by Glasgow City Council, also includes the additional elements of a she added. featured speeches from political leaders and combined heat and plant and biogas boiler, After an opportunity, created by Glasgow key industry experts with Uisdean speaking resulted in the whey from the First Milk Chamber of Commerce, to meet about energy innovation for the city. 36 . Glasgow Business February 2017

OUT 0F SPACE As available office stock fills up,

he crane towers and construction sites right now as there are no new Grade A office go somewhere else and, as there are no new office that have been a regular feature of buildings being developed at the moment unless buildings available at the moment, there is a good Glasgow’s city skyline over the past pre-let. All the activity is now focused on chance that people will renew and stay in their Tdecade may disappear over the next few refurbishments – upgrading existing office space existing premises.” years as the pipeline of new office developments to a Grade A quality condition.” Another spike in lease events in the city is dries up. This trend can be seen in the refurbishment of expected during 2018/19 but, as it takes around After a flurry of activity over recent years, the 100 Queen Street, where Edrington Group has set two-and-a-half years to get a new office number of new Grade A office buildings that have up its new headquarters over four floors, and at development off the ground and ready for been built in the city centre have now largely been 191 West George Street, which is currently being occupation, there will still be no new office to fully let and, although demand for office space upgraded following the lease terminations of meet potential demand. still exists, developers appear to be cautious about occupiers such as KPMG, CMS Cameron David added: “This situation could continue investing in new office stock in the city in the McKenna and Shepperd & Wedderburn. for another five years, which could mean that no current economic and political climate. Although David sees the potential for a lot of one would speculatively build until 2020 to David Cobban, Director of Office at Savills, high-quality office supply to come back to the capitalise on lease events and terminations coming believes there is only about 80,000 sq ft market in the next year or so through lease through in 2022/23.” of new Grade A office space available events, he does not think this will actually In addition to refurbishment activity, there at the moment. materialise. have also been a number of pre-let new office He said: “Recent developments “If you track what’s happening over developments recently, but, by their nature, they such as 110 Queen Street are already the next few years, there is technically do not provide very much additional new office fully let and 1 West Regent Street and quite a lot of office space available if capacity. Recent pre-lets in Glasgow include St Vincent Plaza, which was built at people exercise their lease break Morgan Stanley’s new building in Bothwell the same time, are nearly full as well. options or termination agreements,” he Exchange and ScottishPower’s flagship “This is a real issue for Glasgow said. “But, of course, they will have to headquarters in the former Strathclyde

David Cobban Glasgow Business . 37 www.glasgowchamberofcommerce.com

OUT 0F SPACE developers are being cautious

Regional Council building on St Vincent Street. headquarters at Pitt Street was recently sold to Owing to the current supply squeeze in high Alan Gordon, Principal Commercial Partner be converted into private rented homes. quality office accommodation in Glasgow, some with Chartered surveyors DM Hall, said there is In addition to the current uncertainty in the organisations are looking outwith the city centre. also a growing shortage of high-quality office space office real estate market, Alan believes sluggish There are a number of developments around in the secondary market – older offices that have rental values are another factor in keeping Glasgow that can provide high-quality office space been refurbished to higher standards. developers shy of the market. with ease of access to the M8, M74 and M73. To He said: “Everyone has recognised that He explained: “The landlord needs to see the east is Maxim Park, at Eurocentral, just off the occupier demand in the Grade A office space, rental growth potential to ensure that their M8 at Coatbridge, and Hillington Park is only with its focus on large, pillar-free, open-plan floor investment will provide a suitable return to the seven miles west of the city centre. space, has been buoyant in recent years but risk they take in the development. Another development planned to increase we’ve reached a situation where there is limited “At the moment, although there has been some office capacity for the future is the Magenta at stock left. growth in rental values it has been sluggish, and Clyde Gateway project – a new satellite business “Even good quality secondary market office labour and building costs for developments or district for Glasgow and one of the UK’s largest stock, typically 3,000-5,000 square feet open plan refurbishment of offices has been rising higher office parks which is planned in the Shawfield floor space, is becoming difficult to find in the city.” that rental costs. area, in the east end of the city. The There has also been a reduction in the amount “Ultimately supply and demand development will comprise 1.2 million of office stock available for refurbishment as some determines price, but at the moment square feet of office space, set on 27 acres buildings have been redeveloped for hotel or although there is a shortage of next to the River Clyde and M74 residential use. For example, the building at 179 supply and a reasonable level of motorway network and just 10 minutes West Regent Street has become a new five-star demand the real concern is that this from Glasgow’s city centre. It is Dakota Deluxe Hotel, the former HMRC offices demand is not sustainable because estimated that the development at 200 West Regent Street are now a halls of of economic, political and will bring at least 12,000 new jobs residence for students, and Strathclyde Police’s constitutional issues.” to the area.

Alan Gordon 38 . Glasgow Business February 2017 Brave new workplace

With a lot of people spending to have fun around the office. more time in the office than at However, with 24 staff, and home each day, it’s essential that further expansion planned, the office is not only conducive Andrew is now looking to to constructive and collaborative incorporate some meeting rooms work, but is also a pleasing and into his open plan format, and stimulating environment to work in. is working with his architect to In the US, tech companies such develop glass-based modules that as Google, Facebook and Amazon do not compromise the open and are renowned for installing a spacious feel of the office. wide range of fun facilities at However, another option their office, such as slides, tree to develop discreet and private houses and rock-climbing walls, breakout meeting areas is by to inspire their employees to be using mobile partition systems, more energetic and creative, and currently being promoted by also attract new talent to their Saxon office furniture suppliers organisations. in Ayrshire. This was also Andrew Dobbie’s Sales Director Chris Arkley thinking when he wanted to explained: “Office design appears expand into new office space for to go in cycles: we’ve gone from his creative agency MadeBrave®. individual cubicles to open plan He explained: “I was looking formats, and now we are finding to create an office environment there is an increasing need from similar to those developed by companies to create private big tech firms in Silicon Valley – meeting spaces away from the a bright, roomy and playful office rest of the office. space that people would enjoy “Rather than building coming to. individual meeting rooms and “I was finding it hard to find compromising the architectural a suitable venue in Glasgow but integrity of an open plan office, when I saw The Albus Building in mobile partition systems have the the east of the city, with its big flexibility to be positioned and open-plan space and industrial arranged anywhere in the office. style architecture, I knew this was “And as they are also the place for my business. upholstered in acoustic “Our people often spend more dampening materials this both time at work than at home so it’s blocks out noise from the rest of important that we have a nice the office while keeping meetings environment in which to work and confidential.” help promote creativity.” Chris said that acoustic office Andrew worked with “furniture” is proving very popular architects to develop the most in large offices as the fabrics can effective layout for the office, as also be customised to match the well as provide a bright colour branding of the organisation scheme featuring LED lighting. or colour scheme of the office. Since Andrew could not find The whole effect is integrated, the right office furniture to giving employees a pleasing use, he commissioned and comfortable working his own using sanded environment. and varnished OSB He added: “We installed wood panels, which acoustic absorbing features gives a natural and to the walls of large offices as funky feel to the artwork to lower ambient office. He’s even noise, so there are a lot provided a of really cool things Segway for you can do with employees these new systems.”

40 . Glasgow Business February 2017 SAFETY SHOULD BE TOP PRIORITY Risk assessments protect your business and staff

hether an employee is picking of Repetitive Tasks – ART tool). up a pack of A3 paper from Depending on the task, you may find it the stationery cupboard or helpful to use more than one tool. For Wloading a pallet of goods into example, you may need to pick up a box a retailer’s stock room, each and every practice of items (lifting), carry it to a workstation of manual handling that they regularly (carrying), then distribute the contents to undertake has to be risk assessed. If an injury other locations such as pigeonholes or a happens and, as an employer you can’t show filing cabinet (repetitive movements). evidence of this assessment, then the Douglas Cameron, Head of Health & organisation will be open to an injury claim. Safety at Law at Work, is concerned that not Manual handling injuries – also known as enough attention is paid to manual handling work-related musculoskeletal disorders assessment within organisations and sees the (WRMSD) – account for more than a third of updated HSE guides as an ideal way for all work-related illnesses in the UK. According companies to make their health and safety to statistics from the Labour Force Survey, an assessments more robust. estimated 8.8 million working days were lost He said: “While I admit the new manual due to WRMSDs – an average of 16 days lost handling guides take a little bit of getting for each case. used to, it is really worth the effort because These injuries not only cause considerable they provide a simple and straightforward pain and discomfort to employees but they way of assessing your overall health and also impact the operational effectiveness of a safety risk profile. business. The organisation will lose a valuable “There are two benefits from using the and skilled employee while they recover from MAC, RAPP and ART tools: firstly, the images the injury and the company may not be able and charts provide an easy way to assess your to fully utilise their skills when they return to To do this they must carry out manual work practices; and, secondly, it means that work if they are put on lighter duties while handling risk assessments prior to any tasks, you have robust evidence that you have they recover fully. And there is the risk of legal and also provide training on equipment conducted a full manual handling risk action from injury claims. and techniques to be used when carrying assessment using HSE-approved tools.” By law, employers are required to reduce out a manual handling task. They must also The incidence of new manual handling the risk of manual handling accidents at work assess the individual capability of employees incidents has shown no sign of decreasing and, where possible, the need for employees to reduce manual handling risks to as low in recent years, having remained around the to undertake such work which involves a risk as possible. 175,000 per year mark, so it’s vital of them being injured. However, this assessment has been made easier with the recent update of the Health & Safety Executive’s (HSE) manual handling guides, which provide employers with simple and effective tools to assess and then mitigate the risk of various manual-handling activities. HSE has developed tools to help employers analyse lifting, carrying and team handling (the manual handling assessment charts – MAC tool), and pushing and pulling (the risk assessment of pushing and pulling – RAPP tool) and repetitive upper limb tasks (the Assessment Glasgow Business . 41 www.glasgowchamberofcommerce.com

organisations carry out risk assessments to protect their employees and their bottom line. Douglas added: “In my experience as a health and safety legal advisor, I’ve always thought that manual handling has not been taken as seriously as it should and, in many sectors, I do not believe organisations are fully compliant. “Health and safety training is given to employees but it’s the robust risk assessment of individual manual handling tasks that is missing in many instances.” Douglas argues that many assessments do not go far enough. HSE regulations want organisations to consider the whole of the task, which goes under the acronym of TILE: Task, Individual, Load and Environment. The task, training and load characteristics may be relatively straightforward, but the environment could be a much more complex arena to assess. For example, consider all the risks associated with taking a load from the back of a truck on a pallet and negotiating all the hazards in the journey to get it from the vehicle, across the street and pavement, and through a shop to the store room. Douglas added: “If the documentation behind the risk assessment is not robust enough then an organisation will find it difficult to defend a potential liability claim and this may result in a hefty fine. “That’s why I believe that using the recently updated HSE risk assessment tools offers businesses the best protection for both themselves and their employees.”

UK Work-Related Musculoskeletal Disorder Statistics (WRMSDs) in 2016 • Total WRMSDs cases • WRMSDs account for 34% of (prevalence): 539,000 all working days lost due to • Represents 41% of all work related ill health work-related illnesses • Higher rates of WRMSDs • The number of new cases found in the following of WRMSDs (incidence): sectors: agriculture, forestry 176,000 – a rate of 550 and fishing, construction, cases per 100,000 people transportation and storage, • WRMSDs (incidence) rate has human health and social been broadly flat for the last work activities five years • The occupations that have • An estimated 8.8 million statistically significantly higher working days were lost due WRMSDs rates: skilled trade to WRMSDs – an average of occupations and process/ 16 days lost for each case machine operatives 42 . Glasgow Business February 2017

Lynne Jhangeer and Ian Arbuckle of Linian

TIME TO GET YOUR BUSINESS IN GEAR Business Gateway offers invaluable support

rowing a business presents Launched in 2015, LINIAN has developed but, fortunately, Business Gateway offered challenges and opportunities in and patented an innovative range of metal sound advice and our adviser put us in touch equal measure. There is not one clips suitable for the fire industry. The with other specialist organisations who can Gsolution that fits every venture company’s screwless and fire-rated cable clip help us with this aspect of the business.” and that is why it is important to get the is used by electrical and fire alarm contractors With the business showing an almost advice that is right for you. to ensure compliance with new regulations threefold increase in turnover over the past In addition to a comprehensive online and to speed up their installations by up to year, there is no doubt Lynne and Ian have resource, one-to-one support from a team 70 per cent. planned their growth strategy well, although of experienced business advisers and an Lynne said: “The business has been they certainly don’t have any plans to slow information service that has access to a growing quickly and our products have down in the near future. wealth of invaluable market and industry been used in a number of high profile “We love having the freedom to lead the intelligence, Business Gateway also offers projects, including the refurbishment of company in the direction we want,” a free event programme that focuses on the both Strathclyde and Glasgow Universities, continued Lynne. “Although we intend to set issues that matter to the business community. the Mitchell library, HMP Grampian and the pace that we are working to, we have New workshops are being added to the Queen Elizabeth University Hospital. grown much faster than we could have programme all the time, so keep an eye on www. “When we were looking to expand we imagined and the fact that we see no limits bgateway.com/events to see what’s on offer. approached Business Gateway and Glasgow for the business really excites us. City Council for some support. Our adviser “It is important to keep the momentum GROWTH PLANS AIM TO GIVE GLASGOW was fantastic and identified funding from going and we will certainly be tapping into BUSINESS A SECURE FUTURE Scottish Enterprise, which helped us develop Business Gateway’s wealth of connections When Lynne Jhangeer and Ian Arbuckle our growth plans. and networks again as we continue to grow.” were looking to grow their manufacturing “We already have a lot of interest from business, the Glasgow siblings looked to customers overseas and this will be an Find out how Business Gateway can help Business Gateway to help them develop important market moving forward. There is you. Visit www.bgateway.com/glasgow their plans. a lot to think about when you are exporting or call the office directly on 0141 530 2405 Glasgow Business . 43 www.glasgowchamberofcommerce.com THE SPECIAL SKILLS OF RECRUITMENT Finding the right people is a demanding job

t may be something of a cliché, but people and highest quality people are recruited. Managing that real mix of different ages and really do make a business. Yes, competitive A lot of managers don’t have the skills to with it, expectations, will be hugely important.” edge means you need to get the pricing of do this themselves, which is why it often makes It used to be the case, he adds, that people Iyour product or service right, but the skills, sense to use a recruitment consultancy. Yes, it worked their way up through a company via experience and enthusiasm of your staff are will be an extra overhead, but when set against natural progression, but they are now critically important too. the huge potential cost of employing the wrong increasingly taking more risks and viewing their Having the right team on board is a major person, it can be a very sensible investment. careers on what he terms a portfolio basis. driver for success. However, it has to be built “When it comes to recruitment, getting it “Millennials may have 20 or 30 jobs during over time. Staff come and they go. The skill is right has never been more important,” said Brian their lifetimes. A lot of companies still have to retain the good people and ensure that new Cameron, Regional Director for Scotland for traditional mindsets but they need to realise employees come with the ability to really add the talent solutions business Hudson. that they have to be more adaptive and open value to the company as a whole. “Organisations are going through significant to change to deal with issues such as the That’s a harder task than it sounds. We live change and for the first time ever, there will be opportunities and problems the digital world in a hugely competitive business marketplace. several generations in the same workforce. is bringing up. Highly qualified individuals with the right skills, especially in speciality sectors of the economy, are in real demand. A good employer will be meticulous in creating an environment which encourages ”A lot of companies still don’t properly consider issues the very best to stay and develop their such as culture, fit and a person’s ability to change careers, while at the same time being careful to ensure that the most appropriate within an ever-growing environment” 44 . Glasgow Business February 2017

”In order to retain good people, employers have to be more flexible than ever”

Europe, it employs more than 11,000 people and has its own conference and training facility, GTG Training Limited. Through GTG Training, Arnold Clark provides quality training and education for its own employees, as well as companies throughout the UK, including major banks, “A lot of companies still don’t properly also need to consider bringing in people from a emergency services, the NHS and many local consider issues such as culture, fit and a person’s multitude of different backgrounds. A lot of authorities. ability to change within an ever-growing organisations are quite progressive but still have “Quite simply, recruitment and training are environment.” an imbalance, including in the proportion of of the highest importance to us – it’s an absolute There needs to be a recognition, Brian added, men and women.” priority and this year [2017] we plan to focus on that the demands and expectations of those who Internships can also be a useful route to staff welfare and other issues,” said Jacqui Sherry, are being recruited have changed. “Traditionally, recruitment, Brian believes. “Companies such Arnold Clark’s Group Recruitment Manager. people have sought permanent work and job as those in the Big Four now recruit directly The group has a broad but robust stability. However, these days they are more from school – there’s a lot of talent in people recruitment policy. “We use jobs boards, social likely to be looking at things like work-life who don’t necessarily have a university degree, media like Facebook and LinkedIn, and referrals balance and a more agile working environment.” though some employers will put them through from our existing staff. We do encourage people It is also, he says, about predicting the future their own in-house programme.” to come and join us, though our recruitment and preparing accordingly. “Because of the digital Douglas Turkington, Business Manager in processes are quite stringent – we normally revolution, a lot of the skills we’ll need don’t the Accountancy and Finance Division of Reed do two interviews and reference and actually exist yet. That obviously affects Specialist Recruitment, said that a good background checks. the candidate pool as, going forward, people who recruitment process should have transparency “We’re also very keen on personal do have those skills are going to be in demand. if it is going to attract the best people. development. All of our staff are invited to attend “Therefore mindset, and an employer’s “They have to understand the role they are training sessions and we will also help people if ability to measure a potential candidate’s coming into, the challenges they will face and they want to do assisted learning.” mindset, will be as important as the technical the tasks they will do on a daily basis. They There is also, Jacqui said, a strong emphasis abilities they possess. Hudson Pulse Mindset should also be able to understand the challenges on internships and apprenticeships. “We offer is a fully accredited online assessment tool and strategy of the organisation.” interns places in areas such as marketing, which is increasingly being used as part of He says succession planning is also important accounting and finance – we do see it as a good an organisation’s selection process.” – that is, ensuring that if someone does leave, way of looking for the staff of the future. Technology is also blurring the lines between there is someone suitable in the company to “Plus we offer about 200 to 250 different disciplines, meaning recruiters now replace them and then to backfill their role when apprenticeship places a year as well as bringing need to be more aware of the extent of a they step up. in people from school for work experience. We candidate’s rounded skill set. There also needs “Retention really is about getting the right ensure that every week they spend with us is to be an acceptance that more and more people person to start with. People will stay if they feel beneficial to them. We do lots of work in schools are seeking freelance careers and so are wanting challenged and satisfied in their role. They want and do try and encourage anyone who shows to work on that basis. “They are looking for to see that they are making a difference. But it’s interest to apply to work with us. project-based work – once the contract is not just about skill set – mindset is important “It’s very important to us to promote the completed, they move on. too, and you can’t train for that.” automotive industry as a great career option for “In order to retain good people, employers One Scottish company that fully realises the females. We understand that it takes a diverse have to be more flexible than ever. The new importance of top-class recruitment, retention spread of ability and perspective to make a world we are in is completely different to the and training is the Glasgow-based Arnold Clark successful business, and value every opportunity traditional nine-to-five routine. And companies Group. One of the largest car dealer groups in to welcome fresh faces and ideas.” Do the right stuff to get the right staff Recruitment and training should Another route to getting the recruiters have access to first-class you the highest calibre of potential never be seen as a chore – they’re right staff is to use a recruitment candidates who may not otherwise employees, working to ensure they vital to the future of a company consultancy. The process is simply see your job advert. They can are suitable for the role. or organisation. So it’s well worth too important to skimp and save. also carry out the referencing, Finally, they’ll want to build a spending time getting it right. Wading through what can often qualifications and suitability checks long-term relationship with you. Bigger companies will often be hundreds of job applications before interview, allowing you to The more you work together, have dedicated HR and recruitment and selecting a list of candidates concentrate on selecting the the better understanding they’ll departments with an intimate for interview can be a tricky and right person. have of what you need. And that knowledge of the needs and wearying procedure. A good Consultancies rely on their should mean your recruitment and priorities of the company or consultancy will do this for you. reputation to build their credibility. retention keeps on getting better organisation. It’s also often the case that That means they will only send and better. ADVERTORIAL YOUR FOOD BUSINESS NEEDS OUR TRAINING

With more and more customers taking to social media to voice their opinions on food outlets, it has never been more important for business owners to make sure their outlet meets the highest conformance has been identified. food hygiene standards possible. City of Glasgow College can A business can be ruined help you identify the required overnight due to food poisoning training for your food business. In and food contamination addition to the REHIS Elementary, complaints, particularly as Intermediate and Advanced Food many of these incidents will Hygiene programmes, the college be highlighted by unhappy can offer training in a variety customers on social media. of areas including health and Food businesses must ensure safety, licencing and professional that their operation is compliant cookery. The training can be with current food hygiene tailored to meet the needs of the legislation and that staff are individual business, and can be following the legislation and delivered at a time that suits you. associated guidance at all times. Staff must be trained to a If you would like to discuss level commensurate with their your training requirements, role in the business. The training please contact Sharon Sime should be ongoing, with refresher on 0141 375 5248 or email: training carried out regularly, sharon.sime@cityofglasgow and in particular where a non- college.ac.uk 46 . Glasgow Business February 2017 BIG TALKS By Kate Fairlie, Head of Events, The BIG Partnership Planning events... the Ten Commandments If you are having a business do, don’t forget these top tips for success

rom engaging your customers with a night or day out they will never Fforget to positioning yourself as a leader in your industry, a well-planned event can deliver results. Here are my top 10 dos and don’ts for planning stylish events:

1. DO consider the timings and date of your event – make sure it doesn’t clash with any other large conferences, dinners or school holidays. The day of the week is important too: avoid Mondays and weekends for corporate events.

2. DO make it as easy as possible for people to sign up and attend. Make sure all logistical, travel and other event information is seamless. Practical details are important for helping guests feel comfortable and form a good impression.

3. DO use absolutely every single event for building brand 5. DO have a great hook. An event planning in advance is critical. speakers are always good awareness. Events exist to deliver without something that makes Events creep up quickly from speakers. Some celebrities, results for your business or brand, people want to attend is as when you start planning to when sportsmen or politicians aren’t so make sure guests know which effective as a fishing rod without your first delegates walk through naturally great orators. You want company to remember by keeping bait. Whether it’s an impressive the door, so make sure you allow your speakers to rock the room. a similar thread running headline speaker, an exciting plenty of time to get it right. Choose speakers who come throughout your communications, venue or a blow-you-away theme, recommended and complement PR, social media, collateral, your event needs to be attractive 8. DON’T forget the value of your event theme. giveaways, at-event branding and enough for busy people to attend. attention to detail in each of your follow-up information. events. Going the extra mile and 10. DON’T forget that running 6. DON’T underestimate the providing local suggestions of your event alongside another, 4. DO follow up with guests appeal of Glasgow and Scotland as what guests could do with their without clashing, can be post-event. The event is only one an attractive base for international downtime, or ensuring a beneficial. For example, hosting part of the process and should conferences or large hospitality delegate’s favourite drink is an evening drinks reception at form the basis for ongoing events. We have fantastic venues waiting for him or her on arrival the same time an international relationship-building with those and world-class suppliers who at the drinks reception, is what conference is in town can work who attended. Communicate will make sure your event is one people will remember and talk well in attracting prospects who afterwards by sending out notes, to remember. about long after the event is will be in the area already. hand-outs, slides and answers to finished. questions you didn’t have time 7. DON’T leave things to the last Have a happy and successful to address on the day. minute – organisation and 9. DON’T assume expensive event! Glasgow Business . 47 www.glasgowchamberofcommerce.com

NEW MEMBERS Benefits online www.glasgow chamberof commerce.com/ Businesses joining Glasgow Chamber can take advantage of membership an impressive array of benefits – just like current members

NEW MEMBER NEW MEMBER Cultural Enterprise Office Enterprise Screen Very warm welcome to our new members cotland’s creative industries play a significant nterprise Screen, who team delivers that same experience, industries – from and exciting part in the vision joined the Chamber’s with people and their story at the music, film, theatre for Glasgow,” said Rachael recent mission to core. Glasgow and Scotland are full Sthrough to literature Brown, Chief Executive. EManhattan, is a creative of creative ideas and we find that this and computer games – are a “Our goal is to contribute video agency specialising in travels pretty well. Our work is jewel in the national crown with to enabling Scotland to be the advertising, communications and recognised internationally, whether a range of successful companies. most entrepreneurial society digital marketing. The company it’s for a local business or a Fortune However, new business ideas in the world and the wide range delivers multimedia, including 500 brand,” he said. need to be nurtured and of creative industries have broadcast, cinema, and social media More than 20 years after that first encouraged, which is the task something unique to offer.” content with video at its heart. video project, the company, which of Cultural Enterprise Office. “We have been based in Glasgow remains a proud family business, is Established in 2002, the What do you hope to get for 12 years and deliver to clients doing well. company is dedicated to from joining the Chamber? locally, nationally and internationally. “Until we come up with national business support for “We hope to grow our links and We have always wanted to expand something better for capturing real the creative industries. be part of ‘what’s possible’ in into different markets and territories people and stories, video is the The organisation, which has Glasgow. There is huge potential and, over the past two years, we greatest thing we have,” added Jamie. joined the Chamber, offers free for Glasgow and for Scotland. have grown in the US market and “Partnerships, creative thinking and advice and support from Our services are delivered we now have offices in Ohio and building strong relationships are existing creative industry leaders nationally and we engage on Washington DC,” said Jamie Smith, integral to our work and the to help take young businesses average with 4,000 creative Executive Director. Chamber is the perfect partnering to the next step of their journey. entrepreneurs and businesses “Our business started with me institution giving us an ideal arena “Cultural Enterprise Office every year. We are looking and a camera, meeting people, and to develop these core principles. is an ambitious organisation. forward to a productive and sharing their stories and, while we Our mantra is: people buy from We believe that the creative inspirational 2017,” she added. have grown a lot since then, our people. It’s as simple as that.” 48 . Glasgow Business February 2017 NEW MEMBERS

BARELY DRESSED National business support organisation for the creative industries. CLOTHING No of Employees: 11-50 Mosscroft Contact: Lynn Morrison Upper Lochton East Director of Operations & HR Banchory Aberdeenshire AB31 4TQ T: 07534 709666 DENIM DIVISION LTD E: [email protected] 19 Kilbirnie Place W: www.barelydressedclothing.co.uk Glasgow G5 8QR Scottish-inspired, ethically produced T: 0141 429 8488 clothing. E: [email protected] No of Employees: 1-10 W: www.denimdivision.com Contact: Liam Hutcheon Textile supply. Co-Founder No of Employees: 1-10 Contact: Faisal Ashraf BLACKADDERS Director Standard Buildings 94 Hope Street ECONEKT Glasgow G2 6QB 2 Simpson Court T: 0141 248 1888 South Avenue E: [email protected] Clydebank W: www.blackadders.co.uk Glasgow G81 2NR Comprehensive range of legal services T: 07590 108520 to individuals and businesses. E: [email protected] No of Employees: 51-250 W: www.econekt.co.uk Contact: Nicola Porter Passivhaus and low energy Director of Marketing building system. No of Employees: 1-10 BREWIN DOLPHIN Contact: Frazer McLachlan Director 48 St Vincent Street Glasgow G2 5TS T: 0141 221 7733 ENTERPRISE SCREEN E: [email protected] PRODUCTIONS W: www.brewin.co.uk 538 Paisley Road West Wealth managers offering bespoke Glasgow G51 1RJ investment management and financial T: 0141 427 6548 planning services, working with E: [email protected] individuals, charities and pension funds. W: www.enterprisescreen.com No of Employees: 11-50 Video production and marketing agency. Contact: Alasdair Ronald No of Employees: 1-10 Divisional Director Contact: Leanne Milligan Office Co-ordinator COASTAL PROTECTION ENGINEERING LTD GLASGOW VAULTS 9 Royal Crescent 10-12 Albert Drive Glasgow G3 7SP Glasgow G41 2PE T: 07818 228228 T: 0141 343 1305 E: [email protected] E: [email protected] W: www.cpeglobal.co.uk W: www.glasgowvaults.co.uk Renewable hydro energy generation Rental of safe deposit boxes in a and storage. variety of sizes and rental periods NEW MEMBER No of Employees: 1-10 to meet all requirements. Barely Dressed Clothing Contact: Peter Tse No of Employees: 1-10 CEO Contact: Nazia Ramzan General Manager LMDCJ LTD NSPCC SCOTLAND COFFICIENT LTD 29 Farm Street Templeton House Hillington Innovation Centre GREEN TOURISM London W1J 5RL 62 Templeton Street 1 Ainslie Road 4 Atholl Place T: 0203 709 4400 Glasgow G40 1DA Glasgow G52 4RU Perth PH1 5ND E: [email protected] T: 0141 212 3879 T: 0845 643 9126 T: 01738 632162 W: www.lmdcj.com E: [email protected] E: [email protected] E: [email protected] Boutique e-commerce and digital W: www.nspcc.org.uk W: www.green-tourism.com W: www.cofficient.co.uk agency specialising in the retail Charity helping children who have been Cloud software specialists and license World-leading go-to standard and non-profit sector. abused, protecting those at risk and resellers of NetSuite and SAP Business for sustainability. No of Employees: 1-10 preventing abuse from happening. ByDesign; provision of smart cloud- No of Employees: 1-10 Contact: Nicola Paul No of Employees: 251+ based business products to smart Contact: Andrea Nicholas Head of Digital and E-commerce companies. Managing Director Contact: Sara Ling No of Employees: 1-10 McKINSTRY PRACTICE Community Fundraising Manager Contact: Emma Stewart LALEPÉ Sales and Marketing Director MANAGEMENT ODRO LTD Room 305 272 Bath Street 308 The White Studios McMillan Round Reading Room Glasgow G2 4JR CULTURAL University of Glasgow T: 0141 354 1360 Templeton Building ENTERPRISE OFFICE Glasgow G12 8QQ E: [email protected] Glasgow G40 1DA T: 0141 465 9470 Studio 114, First Floor T: 07581 118507 W: www.mckinstrypm.co.uk E: [email protected] South Block E: [email protected] Solicitors specialising in property law, 60-64 Osborne Street Designer and manufacturer of business law, family law, wills, estates, W: www.odro.co.uk Glasgow G1 5QH infant carriers for flying. litigation and accident claims. One-click online video meetings. T: 0333 999 7989 No of Employees: 1-10 No of Employees: 1-10 No of Employees: 1-10 E: [email protected] Contact: Olesia Kurganova Contact: Graeme McKinstry Contact: Bill Scouller W: www.culturalenterpriseoffice.co.uk CEO Director Chairman Glasgow Business . 49 www.glasgowchamberofcommerce.com

OGILVIE ROSS LLP Sustainable energy solutions 15 Springfield Park and services to commercial Partners and Platinum Partners Kinross KY13 8QS and domestic customers. T: 01577 863040 No of Employees: 251+ Glasgow Chamber of Commerce would like to acknowledge our Partners and Contact: Lynn Smith E: [email protected] Platinum Partners. Marketing Officer W: www.ogilvieross.co.uk Bespoke partnerships are tailored to each company's needs. For more Executive coaching consultancy firm information, please contact membership on Tel: 0141 204 8347 or working with senior executives to SNAPCO LTD Email: [email protected] develop their commercial skills and 50 Marlow Street business acumen. Kinning Park No of Employees: 1-10 Glasgow G41 1LR Contact: John Ross T: 0845 023 0330 Managing Partner E: [email protected] W: www.snapco.org Specialists in strapping, stretchwrap, OPINEW LTD abrasives and metalworking fluids, 6/18, 220 Wallace Street distributing for bluechip Glasgow G1 8AL manufacturers such as Signode, T: 07951 900075 Fromm, 3M and Houghton. E: [email protected] No of Employees: 1-10 W: www.opinew.com Contact: Mel MacFarlane Using artificial intelligence to manage Director reviews in online shops. No of Employees: 1-10 SOLVE HR LTD Contact: Tomasz Sadowski Midlothian Innovation Centre CEO Pentlandfield Road Mid Lothian EH25 9RE T: 0141 433 1025 PCMG LTD E: [email protected] Progress House W: www.solvehr.co.uk Avroe Crescent HR and employment law advisors. Blackpool Business Park No of Employees: 1-10 Blackpool FY4 2DP Contact: Frances Farrell T: 01253 361605 Director E: [email protected] W: www.pcmg.co.uk STAELS DESIGN LTD Operating cost consultants; having c/o Cloch Solicitors achieved £301 million of refunds and Standard Buildings savings to date and working with over 94 Hope Street half of the FTSE 100 Glasgow G2 6PH No of Employees: 11-50 T: 07983 292819 E: [email protected] Contact: Ray MacKay W: www.staelsdesign.com Key Account Director Product design company focused on creating products for people PEAKY WINDOW with disabilities including WheelAir, BLINDS a cooling wheelchair pad to help regulate the body temperature of 16-18 Glen Street people with a spinal cord injury. Glasgow G78 1QA No of Employees: 1-10 T: 01355 302042 Contact: Corien Staels E: [email protected] CEO W: www.peakyblinds.com Window blind manufacturing. STRATHDEE No of Employees: 1-10 Contact: Steven Clarke RESOURCING Partner PARTNERSHIP LIMITED Suite 3/1 PRIME FOCUS 138 Garthland Drive Glasgow G31 2SG 11 Forth Street T: 01358 872135 Glasgow G41 2SP E: [email protected] T: 0141 328 0600 W: www.strathdeeresourcing.com E: [email protected] Attraction, assessment and recruitment W: www.primefocusclaims.co.uk specialists to the global oil and gas Multifaceted company operating mainly industry. in the claims management and vehicle No of Employees: 1-10 repair and hire industry. Contact: Donald Strathdee No of Employees: 11-50 Principal Consultant Contact: Daniel Cook Director TELEVERDE 3rd Floor RICHARD IRVIN 53 Bothwell Street Glasgow G2 6TS ENERGY SOLUTIONS T: 0141 280 6500 3 Centura Court E: [email protected] Nasmyth Place W: www.televerde.com Hillington Park Demand generation and Glasgow G52 4PR sales acceleration. T: 0141 568 8800 No of Employees: 51-250 E: [email protected] Contact: Kirsty Lawrie W: www.richard-irvin.com European Sales Director 50 . Glasgow Business February 2017

Two organisations explain what makes them special... If you would like your company featured in this section, and pitch direct to members of the Chamber and beyond, get in touch with Contact Publicity on 0141 204 2042 or email THE PITCH [email protected] Meet the industry experts for creative businesses in Scotland

Cultural Enterprise Office was Their goal is to contribute to established in 2002 and is Scotland’s enabling Scotland to be the most dedicated business support to the entrepreneurial society in the world creative industries. With headquarters and it believes the creative industries in South Block, in Glasgow’s Merchant have something unique to offer. City, services are delivered nationally and they engage, on average, with What their clients say: 4,000 creative entrepreneurs and “Invaluable tailored advice, exactly businesses every year. the advice I needed and from an Scotland’s creative entrepreneurs industry expert who has also set and businesses have access to free up his own business.” advice and support from leaders in of choice and offers tailored online and Cultural Enterprise Office has “Felt comfortable and listened to business and their chosen sector, resources and events that help a strong track record of success, and given advice that helped with to help them take the next step to challenge the ‘why’ and help with with programmes such as Fashion clarity and focus on my next step establish, develop, sustain and grow the ‘how’. Foundry, Flourish Mentoring and forward, to realise my dream of their business. Developing sector relevant Starter for 6, and much more being in continuous production of It supports their business model programmes is also a key strength in the pipeline for 2017. my art practice.”

Gavin Docherty, Anthony Drew (L&D Partner) and Greta Hart Montgomery

Supporting you from the pitch to the boardroom

Perthshire-based executive and USA. Greta and Gavin bring a Games and Ryder Cup delivery teams. development specialists, Ogilvie wealth of management experience By providing a blended mix of Ross, has appointed two new which will help our domestic clients strategic consultancy, training and 1-1 partners to support their growing achieve their goals for 2017.” mentoring, Ogilvie Ross helps clients Scottish client base. Major contract Greta has a background in achieve outstanding results across a awards from Scottish Enterprise, developing high performance number of business sectors including sportscotland and Standard Life teams in both business and sport. A sales and marketing, procurement, contributed to a 35 per cent former American college basketball HR and strategic management. revenue growth in 2016. coach, Greta works with corporate, Anthony added: “Clients find Learning & Development Partner community sector and sports that our work has a very clear Anthony Drew said: “For the past five organisations to help them maximise strategic leadership development impact which can be measured with years our core work has been with staff effectiveness and improve team and change management and was increased bottom line profitability.” corporate businesses across Europe performance. Gavin specialises in part of the 2014 Commonwealth Visit www.ogilvieross.co.uk

52 . Glasgow Business July/August 2013