Annual Report 2019
Annual Ascential plc Annual Report 2019 DRIVING GROWTH IN THE DIGITAL COMMERCE ECONOMY Strategic report / Introduction 1 Financial highlights Ascential at a glance 2 Our investment case 4 Our stakeholders 6 REVENUE (£M) ORGANIC REVENUE GROWTH Chief Executive’s statement 12 Market review 16 Business model 18 £416.2m 6.4% Our strategy 20 Key performance indicators 22 1 1 Segmental review 24 ADJUSTED EBITDA ADJUSTED EBITDA MARGIN – Product design – Marketing – Sales £128.5m 30.9% – Built environment & policy Financial review 26 ADJUSTED DILUTED NET DEBT Alternative performance EARNINGS PER SHARE1 LEVERAGE1 measures 33 Risk management 38 Principal risks 40 Our people 46 18.5p 1.4x Corporate and social responsibility report 48
Governance / Operational highlights Chairman’s introduction 58 Board of Directors 60 • Good delivery against our four key priorities for 2019: Governance framework 62 Audit Committee report 67 ——Focus on execution: Exceptional performances in Flywheel Digital and WGSN. Nomination Committee Report 75 ——Edge: Continuing progress on the integration of Edge due to complete in H1 Directors’ Remuneration Report 77 2020, significant Coca-Cola contract win and encouraging trading in early 2020. Directors’ Remuneration Policy 82 Annual Report on Remuneration 91 ——Marketing segment growth. Directors’ Report 98 ——Ascential operating model rolled out. Independent Auditor’s Report 102 • Organic growth across all segments.
Financial statements / • Acquisition of eCommerce analytics business Yimian in China. Consolidated statement of profit or loss 112 Consolidated statement of “2019 was a satisfying and successful year for Ascential. We advanced our operating other comprehensive income 113 model to ensure our products further align with our customers’ needs in fast paced growth markets and this was reflected in organic growth across all of our segments. Consolidated statement We were particularly pleased with the strength of growth of the Marketing segment of financial position 114 and exceptional performances from WGSN and Flywheel Digital.” Consolidated statement of changes in equity 115 Duncan Painter, Chief Executive Officer Consolidated statement of cash flows 116 Notes to the financial statements 117 Parent Company balance sheet 155 Parent Company statement of changes in equity 156 More information online: Notes to the Company Our website gives you fast, financial statements 157 direct access to a wide range of Company information. ascential.com
1 Refer to glossary of Alternative Performance Measures on page 33 Introduction
Ascential is a specialist information data and analytics company that helps the world’s most ambitious businesses win in the digital economy.
Our information optimises our customers’ offering on the journey Strategic report from product design through to marketing and sales. The digital economy offers opportunity at a scale we haven’t experienced before. We understand that our customers – the world’s top consumer product and services companies – need the right information to help seize that opportunity.
We exist to help our customers win in the digital economy, unlocking the information, insights, connections, data and digital tools our customers need to understand the demands of tomorrow’s consumer and make the decisions that will enable their business to grow and thrive.
Ascential also powers political, construction and environmental Governance report intelligence product brands DeHavilland, Glenigan and Groundsure – together comprising the Built Environment & Policy segment. Financial statements
Ascential plc Annual Report 2019 / 1 Ascential at a glance
COMPANY OVERVIEW
Who we are Our mission NUMBER OF OFFICES Ascential is a specialist information, data and To be the number one specialist information analytics company. company enabling companies to win in the digital economy, particularly within the 39 We work with the world’s best consumer digital marketplaces, at product design, We serve customers in over 140 countries, brands and their ecosystems, connecting them marketing and sales. leveraging local knowledge and connections with their customers throughout the purchase for our global audience. journey. This helps them deliver superior Our values products, marketing and sales, at the right Forward thinking: We think big and see time and place, with the right message. the bigger picture – helping our customers NUMBER OF EMPLOYEES translate insight into advantage. We provide business critical information to two Challenging: We are thought-provoking thirds of the world’s 100 most valuable brands*. and persuasive – always searching for 1,997
a better way to get things done. * WPP Kantar's Top Global Brands 2019 We have an experienced and dedicated global Transformative: We are visionary and workforce which we recognise as a key asset confident – making changes happen. of our business.
Our growing presence
Revenue by geography
UNITED KINGDOM 22%
OTHER EUROPE 15%
UNITED STATES AND CANADA 46%
ASIA PACIFIC 11%
MIDDLE EAST AND AFRICA 2%
LATIN AMERICA 4%
Key Ascential Offices
2 / Ascential plc Annual Report 2019 What we do We enable smart decision-making for the world’s most ambitious businesses. In an increasingly complex, digitally-driven world, we help the world’s top consumer product and service companies understand what’s important and how to act on it – today, and in the future.
Product Design Marketing Sales Built Environment We deliver trend forecasting We enable customers to We deliver data, analytics and & Policy and insights, enabling create, execute and measure industry-specific intelligence We provide market-leading, customers to design for the effectiveness of marketing to maximise our customers, environmental, construction tomorrow's consumers. campaigns, leveraging creativity digital commerce, optimising and political intelligence, to create a world-class brand distribution strategy, product enabling informed and experience. portfolio, pricing, search and accurate decisions. payments strategy.
Revenue Revenue Revenue Revenue Strategic report £86m £136m £158m £36m
Provides location intelligence, Combines high-end technology Delivers some of the industry’s enabling property professionals and data science with human The global benchmark for most accurate and actionable to make decisions based on ingenuity, identifying the future creativity. Our awards celebrate sales-driving data, insights and environmental risks such as consumers, the influencers the industry’s best ideas, whilst advisory solutions for global land contamination, flooding and communities and optimal our digital offerings enable brands and retailers looking and ground stability. product and packaging inspiration and measurement to win in today’s eCommerce- design trends essential to around campaign effectiveness. driven world. brands’ success.
Partner to construction companies, material Leading advisory firm, sitting Helps its customers, suppliers and organisations,
at the intersection of media, predominantly multi-national delivering construction Governance report marketing, advertising, CPGs, optimise their sales on project sales leads, industry entertainment, technology, eCommerce platforms. data, analysis, forecasting and finance. Enables and company intelligence. businesses to drive vigorous and sustainable growth, while optimising media strategy.
Allows public affairs Offers customers Amazon- professionals to deliver critical specific software, tools and information, through political expertise to drive sales and The global authority on monitoring, campaigning tools, brand performance across advertising and media and research services across Amazon platforms by directly effectiveness, offering the UK and Europe. actioning solutions for clients. advertising best practice, evidence and insights from the world’s leading brands.
Money20/20 offers global
events enabling payments Financial statements and financial services innovation for connected commerce at the intersection of mobile, retail, marketing services, data and technology.
Segmental review Segmental review Segmental review Segmental review Page 24 Page 24 Page 24 Page 24
Ascential plc Annual Report 2019 / 3 Our investment case THE ASCENTIAL DIFFERENCE
We are the global market leader in delivering specialist information that enables our customers to win in the digital commerce economy.
CLEAR LONG-TERM VISION Helping leading global brands connect with their customers in a data-driven world.
STRUCTURAL
Laser focus We support consumer brands and their ecosystems, GROWTH enabling them to thrive within the digital commerce economy. We will help address the changes and challenges Demand for information, data within this environment through our best-in-class solutions for Product Design, Sales and Marketing. & analytics driven by growth of digital commerce.
Growing markets Digital commerce is forecast to become an increasingly significant channel for retail over the next five years. This will make optimisation in this arena ever more critical to brand manufacturers, as they seek the most timely, accurate and relevant insight from their partners.
Our strategy Market review Page 20 Page 16
4 / Ascential plc Annual Report 2019 MARKET LEADERS We are leaders, with a unique blend of specialisms, in the high
growth areas in which we operate. Strategic report
Critical partner In many of our businesses we are the key point of reference and a critical partner for our customers. This position is underpinned by a mixture of trusted expertise, proven analytical models and global reach.
Segmental review Page 24 Governance report
ATTRACTIVE ROBUST FINANCIAL BUSINESS PROFILE MODEL Track record of high single digit High recurring and repeat revenue, revenue growth, strong margins geographically diversified. and cash generation, supported by sound capital allocation. Financial statements
Financial resilience Resilience On a proforma basis*, growth in each of the last five More than 50% of our revenues are highly recurring in years has been 9% or higher, while margins have grown nature, derived from digital subscriptions and platforms, from 26% to 30% and operating cash flow conversion has with over 80% of all revenue in 2019 from subscriptions exceeded 85%. We have established a record of adding and other repeat customers. Our geographical high growth businesses to the Group, funded largely diversification is illustrated by the fact that over 60% of through the disposal of non-core, lower growth assets. revenues arise outside the UK and Europe, while our top 10 customers account for just 11% of our revenue. *Growth is on a proforma basis, as if all acquisitions and disposals in the period 2015-19 were acquired/disposed at 1 January 2015.
Financial review Business model Page 26 Page 18
Ascential plc Annual Report 2019 / 5 Our stakeholders
STAKEHOLDER ENGAGEMENT AND S172 COMPANIES ACT 2006
The 2018 UK Corporate Governance Code reinforces the importance of Section 172 of the Companies Act 2006, which requires directors to act in a way that promotes the success of the company for the benefit of shareholders as a whole, whilst having regard to the interests of its other stakeholders.
This section of the report serves as our Section 172 (1) Statement, setting out how Directors Our methods and outcomes have taken into consideration the interests of The methods we use to engage with each of these stakeholder groups and the material stakeholders in their decision making. outcomes from that engagement are set out in the following pages. In addition to this information on stakeholder engagement, other sections of this Annual Effective stakeholder engagement helps us Report are relevant to this statement and should be read in conjunction: gain a better understanding of the impact of our decisions on stakeholder interests as well Business model – this identifies and explains the Business model SMART DECISION-MAKING FOR Enabling our clients to thrive in the changing digital commerce economy, THE MOST AMBITIOUS BUSINESSES through best-in-class product design, marketing and sales. Strategic report as understanding their needs and concerns. key relationships that our business depends upon Our differentiators The customer journey Our business model is robust, with high recurring and Outcomes repeat revenue, with more than 50% revenues from People We work with the world’s best consumer brands and digital subscriptions and platforms, across a diverse Customers — Thought leadership on the digital their ecosystems, connecting them with their customers We help our customers to succeed revolution global customer base: in the digital economy, measuring throughout the purchase journey. We enable our customers our success through Net Promoter — Deep specialist knowledge of industries Scores and retention rates. and markets in which we operate to deliver superior products, marketing and sales in — Global network a digital-driven world. ADVISORY 15% CANNES LIONS 2019 NPS: — Forward-thinking, challenging Revenue by type EVENTS 33% and visionary culture DIGITAL SUBSCRIPTIONS & PLATFORMS 52% 69
By understanding our stakeholders, we can PR (page 18) O D Intellectual U Our people C — Robust and scalable T We offer our people a rewarding career, D E technology platforms S with clear opportunity to grow and develop. IG We measure our success through our — Use of best-in-class data N S E We deliver data, analytics We deliver trend SUBSCRIPTIONS AND REPEAT BUSINESS 18% annual employee engagement survey. harvesting technology L
Repeat revenue Governance report A and industry-specific forecasting and insights, S NEW BUSINES 82% — Proprietary analytics algorithms intelligence to maximise our enabling customers to customers digital commerce, design for tomorrow’s OVERALL ENGAGEMENT SCORE — Value from accumulation optimising distribution consumers. strategy, product portfolio, of consumer trading data sets pricing, search and 79% — Content archives payments strategy. — Individual brand values and NORTH & SOUTH AMERICA 50% market leading positions Communities factor into Board discussions the potential UK 22% We support our communities though Geographic EUROPE 15% charitable donations, working towards diversification operating sustainable events, and We enable customers to APAC 11% Relationships create, execute and measure operating responsibly with our suppliers, — Long-term relationships with the effectiveness of marketing REST OF THE WORLD 2% partners and other stakeholders. some of the world’s top consumer campaigns, leveraging product and services companies creativity to create a CHARITABLE DONATIONS AND world-class brand experience. and platforms MILLION MAKERS FUNDRAISING — Holistic proposition across the consumer value chain provides TOP 10 11% £1.1m potential to leverage broader NG Customer KETI TOP 20 16% customer relationships MAR concentration TOP 100 32% — Global reach of partner relationships Shareholders Financial statements impact of our decisions on each stakeholder — Long-term sustainable returns. — Dividend policy – targeting 30% Financial of adjusted earnings per share. — Good operating cash generation BUILT ENVIRONMENT & POLICY DIVIDEND AS A % OF ADJUSTED — Strong organic growth rates Our BEP brands PROFIT — Robust balance sheet Groundsure provides location intelligence, Glenigan is a partner to construction De Havilland allows public affairs professionals Over 97% of BEP brand revenue is generated — Access to substantial enabling property professionals to make companies, material suppliers and to deliver critical information, through political by subscriptions and digital platforms with 30% committed bank facilities decisions based on environmental risks organisations, delivering construction monitoring, campaigning tools, and research 3% of revenue generated by advisory work. such as land contamination, flooding and project sales leads, industry data, analysis, services across the UK and Europe. — Clear capital allocation priorities group and consider how best to act fairly ground stability. forecasting and company intelligence. between members as a whole. 18 / Ascential plc Annual Report 2019 Ascential plc Annual Report 2019 / 19 Principal risk disclosure – this identifies threats Principal risks PRINCIPAL RISKS AND UNCERTAINTIES
We assess our principal risks in terms of their potential impact Business and strategic on our ability to deliver our strategic objectives. 1. Customer end-market development Strategic report
We consider our key stakeholders to be Description Examples of risks Link to strategy to the relationships which could disrupt the The Board has made a robust assessment performing sensitivity analysis on long range of the principal risks facing the business financial projections (see the long-term viability Our customers operate in a variety • Failure to develop an appropriate pipeline of successful products Our strategic objective to be including those related to its business model, statement for more detail). of end markets, each with their own to meet and anticipate the needs of our customers a market leading specialist future performance, solvency or liquidity, and competitive pressures affecting • Change in how consumers watch, buy and communicate online information company relies considered them in the formulation of the The Board is actively monitoring the unfolding customer preferences and spend. may necessitate further product development heavily on our ability to Growth for our customers is anchored anticipate and respond to our Long-Term Viability Statement. situation in respect of the Coronavirus outbreak. Actions taken to manage risk in understanding in great detail the customers’ changing needs. While China is an important long-term strategic • Prioritisation of digital products within capital allocation As part of this assessment, the Board considered growth market for Ascential, revenues from many paths to purchase consumers • Expansion of our Strategic Sales capability to increase the number an updated impact analysis of the risks Chinese customers are today a relatively small will take as they watch, buy and and depth of our strategic customer relationships associated with Britain exiting the EU. The part of the Group (less than 5%) and we have communicate online. Achieving assessment conducted in 2018 was updated to not yet seen any material impact on trading an integrated consumer to product • Strategic focus on customer retention gives early indication reflect any changes in our business model and from the situation. As a precaution and to view is becoming increasingly critical. of changes to perceived value of products operations as well as any clarifying information reflect travel difficulties in the region, we have Risk movement from 2018 our customers, our people, our suppliers long-term success of the Company (page 40) that has been made public. The conclusion of previously communicated to participants that Stable the updated analysis remained that the most we have moved the date of Money20/20 Asia significant threat to Ascential is the increased in Singapore from March to August 2020. We broader economic uncertainty including continue to monitor the potential impact of risk of recession. The impact of this threat travel restrictions for Chinese delegates and 2. Economic and geopolitical conditions continues to be mitigated by the diversification sponsors to events in Europe (such as Retail Governance report of Ascential’s business, both geographically Week Live in London in March). We are also Description Examples of risks Link to strategy and across sectors and industries (see the mindful of the impact that the Coronavirus Across our business we are exposed • Financial recession in our key markets leading to reduced Our strategic objective to business model and market review sections for might have on the business performance of to the effects of political and economic spending power for customers accelerate organic growth more detail). Additionally, recession planning our customer base in areas such as fashion but risks. These include the impact of • Global political uncertainty regarding trade policy requires us to operate forms part of Ascential’s risk management again have seen no significant impact to date. Brexit, changes in the regulatory effectively within different • Exchange rate volatility process and the influence of Brexit on recession Our business continuity plans are enabling the and competitive landscape and the global political situations risk has been considered and monitored as majority of our approximately 200 staff in China impact of international trade policy. • Change in US Administration’s approach to trade policy which change constantly. part of this process. A range of reasonably to remain both safe and productive. Actions taken to manage risk and business partners, our investors and possible outcomes was also considered when • Recession modelling gives early visibility of recession, enabling recession plan to be implemented to mitigate risk of sustained financial loss • Brexit impact assessment conducted Risk movement from 2018 • Monitor geopolitical landscape to develop plans to Increased respond to specific threats or opportunities The Board considers the following to be the Company’s principal risks:
Risk Change 3. Competition / substitution 1. Customer end-market development Stable Description Examples of risks Link to strategy 2. Economic and geopolitical conditions Increased We are exposed to a varied and dynamic • Loss of market share from increase competition / substitution Our strategic objective to be competitive landscape, ranging from a market leading specialist Financial statements wider society. 3. Competition/substitution Stable • Consultancy firms entering agency review space niche providers and new entrants information company relies • National financial technology festivals 4. Execution of new product and capability development Increased in eCommerce analytics to data on our ability to differentiate aggregators and consultancy firms. • Aggregators of data analytics companies our products and services 5. Acquisitions and disposals Stable Actions taken to manage risk from our competition. 6. People Reduced • Development of Ascential path-to-purchase proposition increases 7. Reliance on data providers Reduced value of our proposition beyond the sum of parts • Full integration of Edge by Ascential into single platform offering 8. Cyber threat and information security Stable total eCommerce capabilities 9. Venue availability, security and access Increased • Close monitoring of competitive landscape and emerging 10. Business resilience Stable technology to identify threats and opportunities Risk movement from 2018 Stable 11. Financial risk Stable
12. Regulation and compliance Stable
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Our strategy Key to KPIs Key to risks 1 / Revenue 1 / Customer end-market development 2 / Adjusted EBITDA 2 / Economic and geopolitical conditions 3 / Adjusted EBITDA margin 3 / Competition/substitution Strategy 4 / Leverage ratio 4 / New product and capability development – this summarises our long-term strategy, 5 / Acquisitions and disposals 6 / People risk 7 / Reliance on data providers STRATEGY FOR FOCUS 8 / Cyber threat and information security 9 / Venue availability, security and access 10 / Business resilience 11 / Financial risk 12 / Regulation and compliance
and the progress we have made in implementing Strategic objectives 2019 strategic priorities and progress Performance metrics Priorities for 2020 Further content Strategic report Market review 1. High execution focus for our 2019 growth brands DIGITAL COMMERCE Return the Sales segment to Page 16 Market SUB-SEGMENT REVENUE — Strong revenue growth in our digital brands, particularly from WGSN and Flywheel. GROWTH (PROFORMA) strong growth Link to KPIs KPIs leading — Key initiatives have driven the build-out of our cross- Ascential strategic client programme. — Enable Edge by Ascential to make a major contribution, 1 / 2 Page 22 along with Money20/20, Flywheel and our newly acquired Link to risks Risks Be a market leading information 21% Yimian business in China, to drive higher growth in revenue 1 / 2 / 3 / 4 / 5 / Page 40 company enabling our customers and profits in 2020 and beyond. 7 / 8 / 9 / 10 / 12 to excel in the digital economy in product design, marketing and sales. 2. Integration of Edge by Ascential INTEGRATION Market review PROGRAMME Increase customer retention through — Good progress with the integration programme, (running second half 2018 to first half 2020). Page 16 service excellence Link to KPIs KPIs that strategy (page 20) — First phase of team organisation and CRM integration complete in June 2019. On — Increased focus on excellence through customer service, 1 / 2 Page 22 — Significant progress unifying the product, technology and business systems platforms aiming for strong sales growth across all brands. Link to risks Risks at December 2019. schedule — Reduction in customer churn. 4 / 6 / 8 / 10 Page 40 Governance report 3. Marketing segment back to growth ORGANIC REVENUE Accelerate GROWTH Market review — Marketing segment returned to growth in 2019 following strategic re-alignment in 2018. Drive product superiority to enable Page 16 — Cannes Lions growth driven by the increasing participation of brands in the Festival, organic premium pricing Link to KPIs KPIs across all three revenue streams with record levels of feedback from participation. 6.4% — Further enhance product suite to drive market leadership. 1 / 2 / 3 Page 22 — For MediaLink, focus on brand-led business (project-based and retainer) was successful growth Link to risks Risks in delivering a more sustainable business. — Leverage our cross-group unique data assets. Accelerate the organic growth 3 / 4 / 7 / 8 / 12 Page 40 — Accelerate use of Decision Science capabilities across every of our revenues and optimise product to enable premium pricing in the market. margins and profits. 4. Achieve outstanding customer service programmes CANNES LIONS 2019 NPS SCORE — Strong, and in some cases record, NPS scores across our business. Work smarter and drive further Market review 69 Page 16 operating efficiency Link to KPIs KPIs — Focus on making ourselves more efficient, particularly 1 / 2 / 3 Page 22 as we become more global. Link to risks Risks — Focus on cost control across the business leveraging 4 / 6 / 10 Page 40 5. Continuing policy of focused capital allocation NET DEBT LEVERAGE simplification measures rolled out across the Group. Capital (PROFORMA) — Acquisition of Yimian. Financial statements — Investment in Hudson. allocation 1.0X Market review — Share re-purchase programme announced of up to £120 million. Apply a tightly focussed capital Continuing policy of focused Page 16 allocation process, to achieve capital allocation our goals and to maximise value Link to KPIs KPIs creation for our shareholders. — Make on-market purchase of ordinary shares, to be reviewed 4 Page 22 on an ongoing basis based on the competing opportunities for Link to risks Risks capital deployment. 11 Page 40
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Chief Executives’ statement – this explains how Chief Executive’s Statement
Strong organic growth and good Product Design The planned investments cash generation In another successful year for Product Design we made to position OUR STRATEGIC FOCUS: We delivered strong organic growth, with both we achieved Organic growth of 8%, led by an revenue and Adjusted EBITDA up 6%, and exceptional performance from the advisory the Digital Commerce Adjusted diluted earnings per share up 21%. Our practice. This was supported by continuing solid products in our Sales STRONG ORGANIC Adjusted EBITDA margin was in line with 2018, growth from the core subscription business at 31%, with the planned investments made through a combination of high retention rates segment as the number to position the Digital Commerce products in and successful product launches, with WGSN one platform in the Strategic report GROWTH our Sales segment as the number one platform Beauty a recent example. our key decisions in the year have supported in the market funded by strong operating market were funded by leverage in our Product Design, Marketing and Marketing strong operating leverage Built Environment and Policy segments. This Following re-sets for both Cannes Lions and In 2019, we enjoyed a year of consolidation and progress. This follows investment, along with acquisition payments and MediaLink in 2018 the segment returned that was delivered in capex investment of £131.6m, was funded by to strong Organic growth of 9% in 2019. our Product Design, a reshaping of our business in 2018 to support long-term growth, good operational cash generation with operating For Cannes Lions, this was driven in part by notably through the sale of the Exhibitions business, the acquisitions cash flow conversion of 88% (2018: 106%). the increasing participation of brands in the Marketing and Built Festival, across all three revenue streams. For Environment & of WARC, BrandView and Flywheel Digital and the re-set of Cannes Execution on key priorities for 2019 MediaLink the focus on brand-led business, Lions and MediaLink's strategic re-alignment. We are pleased to We have delivered well against the priorities both project-based and retainer, was successful Policy segments. we set for the year, in particular: in delivering a more sustainable business. The report a successful performance in 2019, growing both revenue higher profile presence of MediaLink at the • We are pleased with the levels of Execution Cannes Lions festival also illustrated the benefit and profit and delivering well on the priorities we set out. demonstrated by our market leading digital of collaboration and cross-selling initiatives that information products such as WGSN and are an area of increased focus across Ascential. our long-term strategy (page 12) Flywheel Digital and have built on the Continued growth of our digital revenue important initiatives that we have put in place Duncan Painter streams, such as The Work, together with that to develop our cross-Ascential strategic client Chief Executive Officer of WARC and the recent strategic investment programme. in the media buying platform, Hudson MX, point • We have made progress with the integration of to continuing diversification of the Marketing Governance report Edge, which commenced in the second half of segment’s business model in favour of recurring 2018 and will run until the end of the first half and repeat revenues. of 2020. The major focus for the forthcoming year is to return the Edge business back to good billings growth, in the second half. • Following the re-set for Cannes Lions and MediaLink's strategic re-alignment in 2018, Marketing segment growth was robust. • We have made progress in developing the Ascential Operating Model, with key changes implemented in our Finance, Marketing, Data Science and Product Development functions. These changes will drive efficiency and cross- OUR OPERATING sell and accelerate the development of our MODEL products.
P RO D Evolution of the operating model U C T D In 2018, we adopted a new operating model, E S IG aligned to our strategy of serving customer N Business segments S E We deliver data, analytics We deliver trend needs in the functions of Product Design, L A and industry-specific forecasting and insights, The way we categorise S Marketing and Sales. We have now further intelligence to maximise our enabling customers to Financial statements our business activities. customers digital commerce, design for tomorrow’s developed this model to highlight the particular optimising distribution consumers. strategy, product portfolio, specialisms within each of the segments in which Our offering pricing, search and we serve our customers. The unique consumer insights payments strategy. that we offer our customers. After the year end, we have made some changes to the responsibilities of our key leaders to align
our management structure more closely to our We enable customers to create, execute and measure core segments of Product Design, Marketing the effectiveness of marketing and Sales, as well as Built Environment and campaigns, leveraging creativity to create a Policy. Given the importance of returning the world-class brand experience. Edge business to strong growth, I shall be taking personal responsibility for leading the Digital G TIN Commerce sub-segment (within the Sales Business model MARKE segment) in 2020. Page 18
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Market review – this describes the trends in our Market review
DIGITAL REVOLUTION Key trends Key trend 1/ Over the past 12 months the markets in HYPER-CONNECTED CONSUMERS which we operate have continued to develop Consumers are now hyper-connected to the digital economy, increasingly through the lens at pace. Strategic report macro environment that are likely to affect our of mobile and voice. In this world of ‘see now, In Product Design, we are seeing increased demand for data-driven Consumers are now hyper-connected buy now’, consumers expect pace and product insights, with the pressure from agile Direct-to-Consumer brands to the digital economy, increasingly convenience – there is no longer a delay encouraging global Consumer Packaged Goods ('CPGs') to consider speed between what is seen on the catwalk, or to market and ability to address changing consumer attitudes. through the lens of mobile and shared by an influencer, and the speed in which consumers expect to be able to buy the product. In Marketing, there have been continued shifts in spend, with Amazon voice. In this world of ‘see now, Trends are increasingly inter-connected and growing over the last two years to become the third largest platform for buy now’, consumers expect pace influenced across sectors, with overarching online advertising in the US (from an estimated 2% share in 2017 to 9% drivers like sustainability coming to the fore in 2019), demonstrating its ability to further monetise its retail platform. and convenience. Companies need and impacting all markets. With this connectivity Separately, the large advertising Holding companies remain under to harness the power of this data comes a proliferation of data. Companies need pressure and continue to execute transformation programmes to better to harness the power of this data and react to address client needs in an increasingly digital driven world. and react to the speed of changing the speed of changing consumer demands. consumer demands. In Sales, online spending continues to disrupt traditional channels, Significance for Ascential performance and achievement of our long-term with high streets under more pressure than ever as consumers choose These trends are at the heart of our vision of Key trend 3/ Key trend 4/ to buy via mobile. Spend online continues to consolidate to a small expanding our vertical coverage with WGSN, GROWTH OF ‘SET-PIECE’ PRIORITISATION OF number of ‘mega platforms’ (for example Amazon, JD, Tmall) and those integrating further data sources into our product TRADING EVENTS CUSTOMER EXPERIENCE with substantial last-mile advantages (for example Walmart), requiring design intelligence services and investing in our Mega trading days such as Singles Day, Prime Customer experience continues to rank as a CPGs and retailers to develop and deploy new strategies and execution Decision Science capability. Day, and Black Friday, have become a significant priority for brands and is a key driver of their approaches. Spend is also consolidating towards 'set-piece' trading days force in digital commerce. On Singles Day, digital transformation agenda. Increasingly, such as Prime Day and Singles Day, which is requiring consumer brands to Key trend 2/ Alibaba saw total Gross Merchandise Volume consumer goods companies are focusing Governance report be hyper focused on success in these important and short windows. CONTINUED TRANSFORMATION sales of $38.4bn in 24 hours. Prime Day total on what “brand” means within a customer OF THE ADVERTISING MARKET sales were estimated at $7.16bn (+71% vs. experience. They want to make their brand In Built Environment & Policy, reduced uncertainty over Brexit and a Global advertising spend has remained strong 2018). distinct and resonate with their customers, while majority government are likely to bolster the housing and construction and grown for the tenth consecutive year in delivering it in a consistent way across a wide markets, at least in the short term, and increase the velocity of new and 2019, with digital sales continuing to grow The impact of these mega trading days, however, range of digital touchpoints. significant legislation. double digit and reaching more than half of extends far beyond the days themselves. The strategy (page 16) total spend for the first time. Social media is impact of optimisation and marketing activity Significance for Ascential still the fastest-growing digital format, and associated with these days is frequently felt for In an increasingly complex digital ecosystem, search remains the number one digital channel, weeks or months after, with winning brands all organisations face the challenge of delivering indicating growing advertiser reliance on ‘walled remaining high in the search rankings. Hence, consistent, connected and differentiated brand eCommerce-related channels are expected to lead retail growth over the next five years gardens’ that combine paid advertising and brands must increasingly plan their business experiences. Edge by Ascential helps brands payment tech or eCommerce fulfilment. cycles around these holidays if they have any achieve consistency across multiple eCommerce The promise of a more visible link between hope of hitting their revenue goals. retail sites through its digital shelf products, 16% Channel avg: 5.3% Size of bubble represents marketing investment and sales performance is and MediaLink advises on brand strategy and expected total a key driver, but concerns around brand safety, Significance for Ascential transformation. 14% retail sales political advertising and stronger data protection Due to the high volume of transactions in a in 2024 rights are counterbalancing factors. Marketers short period of time, data capture becomes Key trend 5/ 12% also seek to reverse the drift to short-termism much more difficult. At the same time, there REGIONAL ECONOMIC TRENDS with a renewed focus on longer-term brand- is more demand from customers for data and There are headwinds in certain segments of eCommerce 10% building and investment in customer experience. for these key periods, increasing demand for the China market due to the trade war and Meanwhile, agencies and consultancies continue Edge by Ascential solutions. Our investment in regulatory changes in peer-to-peer lending. Financial statements to transform and converge towards digital Decision Science and the use of sophisticated Uncertainty around Brexit resulted in a hold up 8% transformation, data and experience, with algorithms and machine learning applications, of capital spending in the UK and a slowdown in ownership of first-party data being a decisive ensures that Edge and Yimian are equipped housing and construction markets but these are Discount 6% contest between the largest Holding companies to offer the most advanced optimisation in the process of reversing. Meanwhile, loose Convenience Channel avg: 4.4% and MarTech players. tools for Amazon and Alibaba/JD, particularly monetary policy in the US and other countries Total Sales CAGR 2019-2024 (%) Sales CAGR Total 4% Pharma & Health Home Specialists Supermarkets & surrounding these high-volume trading days. resulted in a favourable impact on their Neighbourhood Stores Department Stores Significance for Ascential Flywheel leverages its expertise on the Amazon economies and financial markets. Hyper-Stores 2% Consumer Our range of solutions helps brands across platform to ensure clients meet their goals on Electronics these trends: MediaLink supports marketing these important days. Significance for Ascential transformation; Cannes Lions and WARC In China, the trade war and regulatory changes 0% 0% 5% 10% 15% 20% 25% 30% provide best practice for creativity and around lending drove our decision to defer effectiveness; Flywheel enables us to capture Money20/20 China. However, eCommerce Store-based channels Share of Total Chain Retail Sales 2019 growth in marketing spend on Amazon by growth remains strong despite these factors, Source: Edge by Ascential Retail Insight, 2020 directly managing it for our clients. supporting Edge.
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Corporate and social responsibility report Key to Framework 1 / Signature Activity 2 / Strategic Issues Corporate Governance Report – 3 / Solid foundations CORPORATE AND SOCIAL RESPONSIBILITY REPORT
2019 was a year of progress for Corporate Responsibility at Ascential. 2019 update As well as establishing a vision and clear framework for delivering Strategic report Framework element Supporting gender equality the section on culture explains how the Directors SOLID FOUNDATIONS that vision, we have established an internal network of champions. 1/ in the industries we serve Region Framework element Our new framework: GLOBAL STRATEGIC ISSUE – This year saw the launch of our new Corporate Responsibility framework, 2/ DIVERSITY & INCLUSION outlining a new way of organising our work to make the maximum impact. Key initiatives We used a tried and tested model to organise our activity and focus on We have refreshed our Health & Safety Policy Region what is important to us, splitting our work into three areas: to achieve more consistency of approach to GLOBAL managing health & safety risks across the business. We have also established a Safety Key initiatives Committee, chaired by the Chief People Officer, All of our major events are addressing gender to formalise our governance structure for inequality in their industries: Retail Week’s Be managing health, safety & wellbeing. The Safety Inspired supports women in the UK retail sector, Committee is supported by Safety Champions Rise Up is Money20/20’s annual programme monitor culture and support the achievement of SIGNATURE A focus which is unique to us based on what who represent our different office locations designed to empower female leaders through ACTIVITY we do, how we do it and where we operate. 3/ and provide on the ground expertise and point actionable skills, tools and mentorship, driving a of contact for all of our employees. greater gender balance in the FinTech industry; Cannes Lions’ See It Be It initiative facilitates We have implemented a formal compliance future female creative leaders with the tools framework which encompasses good and support networks they need to thrive. See It Be It, the Cannes Lions initiative that Governance report STRATEGIC Things that we believe will provide us with operational governance, acting with integrity provides executive training, mentoring and ISSUES a competitive/brand advantage. and people policies. More detail on the 2019 saw Retail Week’s Be Inspired programme 2/ exclusive networking opportunities for mid- compliance framework is explained in cement its reputation as one of the most level creative women from across the world, the ‘operating responsibly’ section of this influential and impactful diversity initiatives in ran successfully again in 2019. The curated report below. the UK. The programme offers women in retail programme, launched in 2014, focuses on access to senior female leaders in the industry, supporting future female creative leaders In our recent Engagement Survey 91% of people to address the gender inequality at boardroom with the tools and support network they need SOLID Things that all companies need to do, said they “can talk to my manager about my level. 2019’s attendance increased by 55%, with the desired culture necessary for the achievement to succeed and thrive. In 2019, See It Be It FOUNDATIONS but done with real commitment. health and wellbeing and get support when speakers including the President of TJX Europe 1/ once again partnered with Spotify, and this needed”. In 2019, we set up the Ascential and former Rugby World Cup Champion Maggi brand partnership led to a number of curated Wellbeing initiative to sustain this good result Alphonsi, delivering an exceptional NPS score events globally. See It Be It has now reached on mental health. Ultimately, this activity is to of 75. 2019 also saw the launch of Be Inspired 4,000 women globally through its events. In a evolve and maintain how we encourage dialogue Stories, a monthly podcast amplifying the commitment to improving diversity and gender around the topic, and create and maintain a safe initiative’s message to a global audience. balance in the jury rooms, 48% of jury members The framework incorporates our Solid Moving towards signature activity • have a digital focus e.g. coding skills or digital space where people can thrive both personally were female in 2019, up from 46% in 2018, 43% foundations activity, as well as positioning By stating a clear focus for our efforts, we are wellbeing and professionally with clear support pathways Now in its second year, the Money20/20 Rise in 2017 and 40% in 2016. our two Strategic issues: Sustainability (for able to galvanise our global business and make if people are in need. Up programme advocates for gender equality • have a social mobility focus, providing our customers and internally) and Diversity & the biggest impact. Our focus area connects in the financial services and FinTech industry. opportunities that young people may normally In 2019, Cannes Lions continued its mission Inclusion. Our Signature activity is focused on deeply to our business and current challenges Our full disclosure on our greenhouse gas The programme is now global, launching for the struggle to access to celebrate creativity that changes the world helping young people to thrive in a digital world. faced around the world: to support social emissions is set out on page 53. Emissions for first time in both Asia and Europe in 2019, and for the better with the introduction of updated mobility and employability of young people • harness our expertise and resources e.g. the year have decreased significantly over the returning for a second year in the USA. During jury guidelines in the judging process. The new of our long-term success (page 64) To deliver this framework, we formed a global in a digital world. enable our employees to guest teach, offer three years of reporting, and most notably for each programme, a cohort of 35 women are Financial statements criteria urged the jury members reviewing all network of Corporate Responsibility champions, work experience 2019 compared to the prior year. This is driven chosen to take part in an invitation-only curated entries submitted into the Awards to consider comprising four hubs led by Executive sponsors, In the UK, we already partner with the Prince’s primarily by corporate activity (acquisitions agenda, designed to give them actionable • help solve a business challenge as well as whether the work perpetuated negative in our key regions of EMEA, North America, Trust, raising £387,835 in 2019, enabling the and divestments), a significant reduction in the insights and skills through bespoke content being good for society e.g. brand awareness, stereotypes and inequalities. The revised Latin America and Asia Pacific. Our VP Talent Trust to fund employability programmes. Three size of the Company vehicle fleet, and lower sessions, one-to-one mentoring and networking recruitment, retention guidelines build upon the Objectification Development has taken responsibility for the young people have directly felt the benefit of the fossil fuel use in the electricity mix supplied to opportunities with respected industry leaders. criteria introduced in 2017: Jury members were function, working closely with the Corporate “Get Hired” scheme, with both permanent roles a number of our offices, particularly in the UK. In 2019 Rise Up has inspired women from 51 As a business that makes a difference to our challenged to use empathy when analysing a Communications team and regional Corporate and work experience in our Tech team. countries, across six continents, to apply to be customers in the digital economy, we know we piece of work, reflecting upon how they might Responsibility hubs. a part of the programme. In 2019, Rise Up took can do so much more. That’s why our Corporate feel if the person portrayed was someone they To be globally impactful and locally valuable, we it one step further and launched the ‘Breaking Responsibility strategy focuses not just on how know and care about; they were also asked to You can read more about our plans for 2020 are looking for similar, meaningful partnerships the 19’ campaign, challenging organisations and we manage our impacts now, but how we really consider whether the work represented deep- on page 15, as we work towards firm targets in all our global regions. The core principles for their leadership to reduce the 19% pay gap in give back and drive digital literacy in the next rooted stereotypical portrayals of gender, age, against each area of the framework, as well as all regions looking for partners are that they: the US. generation. race, ethnicity, disability or other biases. forming partnerships with global organisations • have a youth focus, providing skills, jobs or who can help us achieve our goals. experience for future employability Duncan Painter, CEO, Ascential
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6 / Ascential plc Annual Report 2019 1 / Strategic report Our customers We provide solutions to consumer product manufacturers and their ecosystems to help them succeed in the changing digital economy. We do this across their product design, marketing and sales functions.
Customer forums & feedback How we engage • We place customers at the heart of all we do, regularly engaging with customers across our product brands and geographies. Our account management and client service functions are Governance report in constant contact with customers to ensure they get the best value from our services. • We run a Customer Day programme where we encourage our people to spend a day with customers to understand their day to day business challenges. • We run NPS surveys across the majority of our brands. • We conduct research (involving online Key accounts surveys, telephone calls and face to face How we engage interviews) on a project basis in advance • We are in the process of harmonising • Our brands have a variety of account of major product developments. how we approach key accounts across our management programmes, which focus on business, as part of an ongoing programme ensuring customers get the best from our Outcomes from engagement to look at customer segmentation and a services through regular engagement and Net Promoter Scores are shared across the Company-wide approach to account-based that customers can feed back any concerns business, leading to refined internal policies, selling and marketing. or issues. processes and procedures on an ongoing basis to take into account customer feedback. • During 2019, we launched an Enterprise Outcomes from engagement programme to focus support for Ascential’s Our Customer Day survey asks our people Feedback from our Enterprise programme has key customers. what they learnt, enabling us to capture that been positive and acknowledges the enhanced Financial statements intelligence to inform our decisions. • In 2019 we developed an Accelerator value that customers receive. We will be programme which helps customers understand extending this to more customers during 2020. At our events the content topics and themes how they are engaging with Ascential brands have been directly informed by the qualitative and to make sure their engagement with us is and quantitative research and NPS surveys. more joined up and efficient. We are dedicating Segmental review client partners to support those relationships Page 24 at an Ascential experience level rather than Our people brand engagement. Page 46
Ascential plc Annual Report 2019 / 7 Our stakeholders /CONTINUED 2 / Our people Internal comms Building a dialogue with our people How we engage How we engage We have an experienced and dedicated • Our business-wide internal communications • To inform the ongoing development of the workforce which we recognise as a key asset framework ensures that our people are kept Ascential culture across all brands and of our business. Key tenents of making up-to-date with business strategy, activity geographies, we ran a global engagement Ascential a great working environment are an and progress across the Group. This includes survey in 2019 and our aggregated emphasis on health and wellbeing, investment in monthly newsletters and monthly videos engagement score improved again, up by personal development and career progression, from the Chief Executive, as well as dedicated 5.5pts to 79.5 (our target being 80 out of support for flexible working, diversity and communications around our financial results 100) with scores around Manager and Leader inclusion, promoting equal pay and honest and ad hoc communications to support our Quality, Inclusion, Motivation and Loyalty communications. change programmes and acquisitions. indicators all at 85+. Health & Safety • We hold our all-company conference in • We have a set of seven Ascential Behaviours How we engage January each year enabling more which underpin our culture, which scored 90+ • We have established a Safety Committee, than 1,400 individuals to hear and engage with when our people were asked whether their chaired by the Chief People Officer, strategy, plan and goals from the beginning of managers and leaders act in accordance to formalise the Health & Safety each annual cycle. This aligns objectives with them. governance structure. and interests, as well as giving our people • We invest in development, and as well an exceptional opportunity to network, • Safety Champions have been appointed as our “Ascential LearnFest” event at the share learnings and collaborate in relation as representatives of our office locations 2019 conference, we introduced refreshed to our business goals. Our annual across the Group. Leadership and Manager Development conference and Gala Awards night has programmes. become an important part of our journey Outcomes from engagement to a more informed and connected Ascential. • Each area of the business also regularly hosts The presence of Safety Champions in each face-to-face all-staff meetings, webinars and office will make sure there is a direct route Outcomes from engagement team briefings to share news and progress for our employees to raise Health & Safety We include surveys in all of our all-staff against priorities. concerns. newsletters to gather regular feedback • We have developed and executed a state- on content, format and frequency of our of-the-art Senior Leadership development communication. Our people programme for our 80 most senior managers Page 46 Each year we shape our annual conference around the world, as well as a global Sales based on a post-conference survey that goes Leadership programme for all Sales Leaders to all attendees. This survey informs the format, across the business and an extended content agenda and speakers for the next event. curriculum of Management Fundamentals training.
Our people Page 46
Ascential New York office.
8 / Ascential plc Annual Report 2019 Outcomes from engagement In response to employee feedback we launched Strategic report a global campaign around career development in 2019. This accompanied the development and communication of defined and structured career paths for our professional communities. These campaigns made promotional opportunities more widely visible to employees, as well as equipping them with career management skills to go on and capitalise on the wider opportunities now presented.
Overall, we are pleased with our progress on staff engagement and we have a clear plan to drive further improvement across all engagement areas in 2019 and are targeting a score above 80 next year.
Our people Page 46 Governance report Diversity & Inclusion How we engage • In 2019 we ran a benchmarking exercise Ascential Hong Kong office. to understand how we compare to our competitors. Our next step is to gather data Outcomes from engagement Staff networks & forum from the business to see who makes up our In our most recent global engagement survey, How we engage business to understand where we need to we added new questions on inclusion and • This year we supported two growing staff focus our attention, and where we have a lack wellbeing to inform our priorities. 87% of networks – our Pride and Edge Women’s of representation. our people agreed that anyone can thrive Network, offering them support for at Ascential regardless of their background, communications, planning, and a space • We accelerated our Women in Leadership identity or beliefs (external benchmark norm: at our annual conference to promote programme during the year led by the 83%). Using a cluster of survey questions themselves to staff. Managing Director of WGSN. to compare ourselves against the Mercer • We agreed to establish the Ascential • We launched three Company-wide key Global D&I Index, Ascential ranks as a top Employee Forum with nominated initiatives to support the Women in Leadership quartile company. representatives for every office around the programme: a campaign to promote flexible Our flexible working campaign resulted in 88% world. The purpose of this Forum is to further working; a mentoring scheme where all senior of our people now agreeing that they feel they amplify the voice of our people, in particular leaders took on two mentees with a focus on have permission to work flexibly. giving front line employees the opportunity to women leaders; adopted an active policy of share their views and ideas directly with senior transparently advertising and promoting all While we are happy with the gender mix of our leaders (including plc Board members via the vacancies across the business. Board, there is more work to be done. We do designated Non-Executive Director) across Financial statements still have a gender pay gap and we are focused • We contribute to the Hampton-Alexander a wide-ranging set of issues. The Forum was on addressing this. For us, the gap exists Review, which aims to drive an improvement formally established in January 2020 and will because while 54% of our employees are in the gender balance in FTSE leadership. hold its first meeting in the first half of 2020. women, only 44% of those in our Leadership The review has a stated target of 33% grades are female. We therefore need to representation of women on FTSE 350 Boards Outcomes from engagement recruit, encourage, support and promote and Executive Committees, as well as in the We continue to support our networks and more women into our senior leadership Direct Reports to the Executive Committee, use them as counsel for projects including group to address the gender pay gap. by the end of 2020. The November 2019 HR policy review. review once again showed that Ascential The output from the Ascential Employee Forum ranks number 2 in the FTSE 350 for women Corporate Responsibility will be reported to the Board via a designated on boards, with 57% women on our plc Board. Page 48 Non-Executive Director. We also exceed the 33% target for the wide leadership population, with 36.6% women in the combined group of the Executive Our people Committee and their direct reports. Page 46
Ascential plc Annual Report 2019 / 9 Our stakeholders /CONTINUED 3 / Our investors Our investors value: sustainable growth, responsible capital allocation and investment decisions, a progressive dividend policy and clear communication of strategy, supported by robust financial reports.
How we engage • We hold a range of Investor meetings throughout the year: post-results roadshows; at investment conferences; and on-demand individual meetings, totalling over 500 individual engagements in 2019, covering 190 institutions (both holders and non-holders). • We run product deep dive demonstrations for investors and analysts. • We deliver twice yearly analyst results presentations, as well as holding additional meetings and calls throughout the year, totalling over 150 interactions in 2019, across our coverage base of 12 analysts. • We hold an Annual Capital Markets Day for our coverage analysts and major holders, to provide more granular detail on our progress with strategy, performance and future plans. • We hold an Annual General Meeting which all shareholders are entitled to attend, and ask questions of the Board. • The Board has set an explicit dividend policy to aid transparency.
Outcomes from engagement We provide the investor community with clear updates on our trading performance and strategic direction. 4 / Analysts and investors have the opportunity Our partners and suppliers Outcomes from engagement to feed back to management on the above We have reviewed our standard contracts and engage in Q&A. Our partners want us to work with them over the past 12 months, to ensure they to develop productive and fair working are balanced and fair. relationships, with open terms of business Strategy Page 20 and fair payment terms. We listen to feedback from suppliers about any KPIs Page 22 challenges in engaging with us, to constantly Market review Page 16 How we engage improve the way Ascential operates with its Business model Page 18 • We hold Quarterly Business Reviews with supply chain. all key suppliers to review progress on key We have audited payment terms to ensure activity as well as sharing business updates fair and equitable treatment in line with and strategy. agreed contracts. • We operate and publish a Third-Party Code of Conduct which sets out the key ethical and business principles we look for in all Strategy Page 20 third parties we work with. KPIs Page 22 Market Review Page 16 • We operate a prompt payment policy Business Model Page 18 and disclose our payment practices and performance via the UK Government payment practices reporting portal.
10 / Ascential plc Annual Report 2019 5 / Wider society Strategic report We take our corporate responsibility as an employer and FTSE 250 listed company very seriously. Beyond our charitable fundraising partnerships and local community support, this year we launched a new framework to galvanise the whole business behind a signature activity.
Corporate Responsibility framework How we engage • In 2019 we launched a new Corporate Responsibility framework that focuses our efforts on a signature activity: supporting young people to thrive in the digital economy, with two strategic areas of focus: Sustainability and Diversity & Inclusion, and Solid Foundations. • We launched the framework to the business, and subsequently established a network of Corporate Responsibility regional hubs to focus on priorities and agree and track against
targets. Governance report
Outcomes from engagement Each Corporate Responsibility hub is led by a Fundraising AMOUNT RAISED member of the Executive Team, who feed back How we engage into the Corporate Responsibility Committee. • We have had a longstanding relationship with The Prince’s Trust, fundraising as part of the This ensures that all colleagues are able to £387,835 Million Makers competition, and sponsoring input and participate into our Corporate the Educational Achiever award for the third Ascential Team Aspire were the winners of Responsibility programme. year of the annual Prince’s Trust Awards. the National Million Makers competition in 2018-2019. • In 2019 we raised £387,835, a record- Corporate Responsibility breaking amount for any Million Makers Team. Page 48 Ascential Team Aspire were the winners of the National Million Makers competition in 2018-2019. Volunteering day How we engage • We also supported Just Like Us, a UK-based • Our global policy gives all employees one charity that trains LGBT+ role models to talk to day per year to volunteer at local community school age students about their experiences of projects. We are always looking for new coming out and being LGBT+. volunteering organisations to be involved with, now with a focus on our signature Outcomes from engagement Financial statements activity theme of supporting young people • We continue our focus on The Prince’s Trust to thrive in the digital economy. fundraising in the UK and EMEA, and we are additionally looking for partnerships to Outcomes from engagement galvanise fundraising efforts in North America Employees gained a much better understanding and APAC. of the specific needs of their local communities, as well as bonding with colleagues. Corporate Responsibility Page 48 Corporate Responsibility Page 48
Ascential plc Annual Report 2019 / 11 Chief Executive’s Statement
OUR STRATEGIC FOCUS: STRONG ORGANIC GROWTH
In 2019, we enjoyed a year of consolidation and progress. This follows a reshaping of our business in 2018 to support long-term growth, notably through the sale of the Exhibitions business, the acquisitions of WARC, BrandView and Flywheel Digital and the re-set of Cannes Lions and MediaLink's strategic re-alignment. We are pleased to report a successful performance in 2019, growing both revenue and profit and delivering well on the priorities we set out.
Duncan Painter Chief Executive Officer
12 / Ascential plc Annual Report 2019 Strong organic growth and good Product Design The planned investments cash generation In another successful year for Product Design we made to position We delivered strong organic growth, with we achieved Organic growth of 8%, led by an both revenue and Adjusted EBITDA up 6%, exceptional performance from the advisory the Digital Commerce and Adjusted diluted earnings per share up practice. This was supported by continuing solid products in our Sales 21%. Our Adjusted EBITDA margin was in growth from the core subscription business line with 2018, at 31%, with the planned through a combination of high retention rates segment as the number investments made to position the Digital and successful product launches, with WGSN one platform in the Strategic report Commerce products in our Sales segment as Beauty a recent example. the number one platform in the market funded market were funded by by strong operating leverage in our Product Marketing strong operating leverage Design, Marketing and Built Environment and Following re-sets for both Cannes Lions and Policy segments. This investment, along with MediaLink in 2018 the segment returned to that was delivered in acquisition payments and capex investment of strong Organic growth of 9% in 2019. For our Product Design, £131.6m, was funded by good operational cash Cannes Lions, this was driven in part by the generation with operating cash flow conversion increasing participation of brands in the Marketing and Built of 88% (2018: 106%). Festival, across all three revenue streams. Environment & For MediaLink the focus on brand-led business, Execution on key priorities for 2019 both project-based and retainer, was successful Policy segments. We have delivered well against the priorities in delivering a more sustainable business. The we set for the year, in particular: higher profile presence of MediaLink at the Cannes Lions festival also illustrated the benefit • We are pleased with the levels of Execution of collaboration and cross-selling initiatives that demonstrated by our market leading digital are an area of increased focus across Ascential. information products such as WGSN and Continued growth of our digital revenue Flywheel Digital and have built on the important streams, such as The Work, together with that initiatives that we have put in place to develop of WARC and the recent strategic investment our cross-Ascential strategic client programme. in the media buying platform, Hudson MX, point • We have made progress with the integration of to continuing diversification of the Marketing Governance report Edge, which commenced in the second half of segment’s business model in favour of recurring 2018 and will run until the end of the first half and repeat revenues. of 2020. The major focus for the forthcoming year is to return the Edge business back to good billings growth, in the second half. • Following the re-set for Cannes Lions and MediaLink's strategic re-alignment in 2018, Marketing segment growth was robust. • We have made progress in developing the Ascential Operating Model, with key changes implemented in our Finance, Marketing, Data Science and Product Development functions. These changes will drive efficiency and OUR OPERATING cross-sell and accelerate the development MODEL of our products.