Retailer Gets Facetime with Customers Delicious, Healthy and Accessible Precision Prep Offers Meal Prep Services for People Seeking Help to Live a Healthier Lifestyle

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BusinessAWARD-WINNING MONTHLY PUBLICATION OF THE VISALIA CHAMBER OFUpdate COMMERCE Vol. 41, No. 23 | November 2020

INSIDE

Food service aims for Retailer gets FaceTime with customers delicious, healthy and accessible Precision Prep offers meal prep services for people seeking help to live a healthier lifestyle. 2

Visalia Mall goes digital for holiday shopping Holiday shopping this year will be very different: Face coverings will be required; social distancing protocols will be in place; hand sanitizer stations will be available at the entrance and exit of Santa’s set. 4

Kaweah Delta posts visitor policy, restores elective surgeries Due to a continued decline in COVID-19 hospitalizations, Kaweah Delta has restored elective surgeries and effective Monday, Oct. 19, the Medical Center will modify its visitor policy. 5

EVENTS

NOVEMBER 4, 11, 18 & 25 Coffee & Conversation with Your Chamber CEO-Facebook Live Time: 8:00 a.m. PHOTO BY JERMAINE JOHNSON II, THE SUN-GAZETTE Pacific Treasures & Gourmet added grocery items to their line of products in order to stay open during the pandemic. For customers at risk, the owner will shop with them over FaceTime. NOVEMBER 12 YPN Monthly Virtual To accommodate for customers inquire and possibly purchase a who wanted an in-person shop- certain product they saw. Trivia Night ping experience while shelter- “I’m posting everyday now, Time: 6:00 p.m. ing-in-place at home, Pacific it really brought a lot of people Location: YPN Facebook Live Treasures began taking people in and it worked to our advan- on virtual shopping trips. They tage,” Wiebe said. “We did so Since in-person shopping has NOVEMBER 13 call people using FaceTime, many beautiful Easter baskets been strongly discouraged over which is a video calling soft- and shipped them all over the Lunch Bunch @ The the last few months, business- ware on iPhones, and a worker United States.” Pickled Deli es were forced to find new ways will take the customer around Pacific Treasures was able to to service their customers. Pa- Time: 11:00 a.m. – 1:00 p.m. the store while discussing what stay open because they also sell cific Treasures & Gourmet re- they want. food. As a result, they increased Location: 4130 S. Mooney Blvd. lied on FaceTime shopping, “We’ve had to be very cre- their food inventory. Their food ganizations, and fundraisers. shopping local. If you shop at curbside pickups, and shipping ative and accommodating to sales ramped-up because they According to Wiebe, the last a local store, your money stays NOVEMBER 17 services to maintain their oper- people’s needs. We’re very hap- had items that grocery stores few months has demonstrat- here in the community.” YPN Monthly Virtual ations. py to do whatever it is that were running out of. ed the resilience of the Visalia As shelter-in-place orders CEO Chats Pacific Treasures & Gourmet [customers] would like us to “I had a lot of suppliers that community and the surround- are lifted and businesses begin is a specialized gifts and life- ing areas. do,” Pacific Treasures owner could ship right away. I’ve nev- opening back up around the Time: 6:00 p.m. styles store in Visalia. They Michelle Wiebe said. er sold so much pasta in my “I’m thankful that we could country, Pacific Treasures will Location: YPN Facebook Live were able to reopen on May The shop also increased their life,” Wiebe said. work through everything and 7 but accepted orders by ap- social media usage to better Downtown Visalia has been people were very understand- continue some of their new pointment only. They also re- serve customers remotely. They home to Pacific Treasures for ing of our ability to navigate practices they’ve implemented. sorted to curbside pickups and post pictures of their products 29 years. They are very active in the situations,” she said. “One FaceTime shopping is here to TRAVEL WITH US offered shipping services in- on Facebook and Instagram, community as they’re big sup- takeaway I’m seeing is people stay along with curbside pick- cluding free delivery in Visalia. then customers would call in to porters of the local schools, or- are realizing the importance of ups and shipping services. APRIL 20–MAY 3, 2021 Culinary Italy 13-Day Tour PRESIDENT’S CORNER

JULY 16–24, 2021 Valley developers build Colorado Rockies Rail & All hope is not lost National Parks new home communities Gail Zurek business professors. They were engaged. They With the UPS shipping hub OCTOBER 16–20, 2021 President and CEO were hungry. The spark of an idea was feeding coming online in Visalia’s In- Visalia Chamber The Magnolia Trail & an entrepreneurial fire. dustrial Park and an Amazon Fulfillment Center not far be- The Heart of Texas The past eight Hosting a round table discussion with some months have been dif- of our Jr. CEOs, they shared their questions and hind, new workers in the area discussed ways to improve their business. All will need a place to sleep. Fortu- OCTOBER 19–27, 2021 ficult. I know, that’s an understatement. were planning hot chocolate stands, but beyond nately for them new homes are on the horizon. London and Paris Businesses have had to that, they had thought of other items to sell to San Joaquin Valley Homes and Presidio Residential Capital announced that they closed on two parcels of land in Visalia las Discovery work harder and adapt compliment hot chocolate. One sibling partner- week. The first parcel on 19 acres, is named Arbor Gates and will to lighting fast speed. ship had developed a product that solved a need introduce 91 lots near the northwest corner of Visalia Parkway NOVEMBER 2–9, 2021 That says nothing (I know I’m vague, but they’re in the develop- and Demaree Street in southwest Visalia. The second, Cameron about the real toll this ment phase. I will respect their opportunity to Irish Discovery Court, encompasses nearly five acres near the southwest corner has taken on our com- capitalize on the market when they are ready to of Caldwell Avenue and Court Street in Visalia and will offer 30 munity, neighbors, and MARCH 6–20, 2022 launch. But stay tuned!). lots. Model construction for both is planned for December 2020. friends. But all hope is not lost. There are good As the students asked questions and shared “We can’t wait to introduce homebuyers to these two new beau- Colors of Morocco and hopeful signs of a new day. the things they had already learned, hope tiful communities,” said Danny Garcia, vice president of sales at In September, the Visalia Chamber of Com- washed over me. Business is hard. And recently, SJV Homes. “Both of these neighborhoods are in great locations merce launched the Jr. CEO program presented unusually hard. I have spent more nights than I in Visalia.” by ServiceMaster by Benevento. This multi-ses- care to count worrying about the long term rami- Arbor Gates will be a gated community of garden-style homes sion class is helping youth launch their own hot fications on our business community. If I’m hon- and includes a neighborhood park. The lots are an average 5,600 chocolate stands on Saturday, Nov. 7. Youth take est, there have been times I’ve been scared. But square feet, and the homes will range from 1,297 to 1,597 square classes on business formation, food safety, pric- listening to these Jr. CEOs excitedly talk about feet with such features as nine-foot ceilings, granite countertops, ing, money management, marketing, and cus- launching a hot chocolate stand, I realized we stainless steel appliances and some with covered patios. They will tomer service. Area business leaders serve as are going to be okay. In fact, we might be more have three bedrooms, two bathrooms and attached two-car ga- the class business professors, and a workbook than okay. rages. allows Jr. CEOs to draft their business plan. Most in the fourth, fifth, and sixth grades, Cameron Court is a more intimate-sized neighborhood with just The idea is a novel one. Help youth catch the these youth are excited, hopeful, and willing to 30 detached garden homes on lots averaging 5,500 square feet. entrepreneurial bug early, so business success is solve the next generation of business challenges. These three-bedroom, two-bathroom homes will also be 1,297 to realized much sooner. Teach our students how 1,597 square feet and feature amenities similar to Arbor Gates. launching their own business is a vehicle to their They didn’t see a struggle in the current COVID business environment; they saw an opportunity. Both Cameron Court and Arbor Gates are south of Highway dreams and a means to improve Visalia. When 198, the major east-west corridor in the region. Major retail, din- I am so glad ServiceMaster by Benevento’s spon- Travel provided by: we launched the program, we were hoping a few ing and services are less than one mile from both communities. kids would take us up on the offer to learn, grow, sorship allowed us to develop this program. Collette Vacations Students living at both communities can attend Cottonwood and develop. We hope out of that group may- I’m grateful for parents that signed their chil- CST #2006766-20 Creek Elementary School, La Joya Middle School and El Diamante be some would complete the tasks assigned and dren up, and the spirit of our Jr. CEOs renews High School—all in the Visalia Unified School District. me. Join me Saturday, Nov. 7, supporting these Jr. Mayflower Tours launch their hot chocolate stand on Nov. 7. We These communities represent SJV Homes’ 25th and 26th joint CEO’s as they launch their hot chocolate stands CST #2044099-20 were not ready for the response we got. venture projects with Presidio Residential Capital, a San Diego- Forty families have signed up. After the first and jump into the business community. I know, based real estate management company. Chamber Explorations class was posted online, we began hearing from with their leadership, the business community According to the National Association of Home Builders’ formu- CST #2048841-40 parents and even the students directly. They will be in good hands for decades to come. la to determine the local impact of single-family housing in typical were hooked. They were excited. Students were More information about hot chocolate stand metro areas, adding 121 single-family homes will generate $34 For more information, go to planning, forming partnerships with parents and locations can be found at www.visaliachamber. million in local income, $4.3 million in taxes and other revenue www.visaliachamber.org/travel siblings. They emailed questions to our guest org/ceo. for local governments and 476 local jobs.

Published by The Sun-Gazette § November 4, 2020 Business Update § Visalia Chamber of Commerce § U1 2 | November 2020 • visaliachamber.org /VisaliaChamber @VisaliaBiz /VisaliaChamber

BOARD SPOTLIGHT Community Loyal Members | A thriving community starts here!

RENEWING Business Connector Members: PROUD MEMBER The Visalia Chamber of Commerce thanks Best Buy Market By SAVECO #13* the following companies for renewing their Caliber Home Loans* commitment to the community of Visalia. Central Valley Christian School* Cline’s Business Equipment Inc. Keystone Members: Mechanics Bank, Mooney Blvd. 4Creeks, Inc.* Orthopaedic Associates Medical Clinic, Inc.* Cornerstone Members: Round Table Pizza* MilliporeSigma* Community Investor Nonprofit Members: Small Business Members: Gateway Church* Community Investor Members: Acute Plumbing Xfinity Store by Comcast Lagomarsino Group Small Business Nonprofit Members: Business Builder Members: McKellar Family Farms* Veterans Memorial District* SUBMITTED PHOTO Hydrite Chemical Co.* Super 8 Motel* Visalia Lions Band Review Name: Bob McKellar * Indicates membership in the Visalia Chamber 110% Club. Company: McKellar Fami- ly Farms, Farmer Bob’s World, Historic Seven Sycamore’s Title: Owner and Operator AMBASSADOR SPOTLIGHT Why do you serve on the Chamber Board of Directors? Name: Schad TenBroeck delivering information on local pan- company is…? My self-appointed mission on Company: Sequoia Financial LLC demic rules and changes. PPP and di- the Board of Directors is to rep- There are just two of us here, so I Title: Financial Advisor saster loans were crucial for some of resent agriculture. I would like would say the best part of working at our clients and, as regulations changed to be instrumental in attract- How has the chamber and the Am- Sequoia Financial is how close we get almost daily, the chamber kept us up ing Cal Poly or Fresno State, as bassador Program helped you or your to be with our clients. Our friends and to date. a public service, to study and business to grow? family make up the bulk of our clients, As we start to open up and get back report the influence and contri- so it’s just that much more meaningful I joined the chamber right before the to normal, I can’t wait to get involved bution agriculture has on Visa- every time we get to be a part of one of shutdown. Given the business environ- more and meet everyone in person! lia businesses. I would like to ment that we’re in this year, I wasn’t them achieving a financial goal. be part of an effort to increase sure what to expect, but the cham- Why is it important to employees to Where is your favorite place to go in the basic understanding each ber’s level of commitment to our lo- get involved in the Visalia Chamber Visalia with friends and family? has of the other. cal businesses has been so impressive programs and events? What has the chamber done that I am glad I joined when I did. This Employees should get involved because One of our favorite things to do in the last 12 months that year, 2020, I have been to networking the chamber is our advocate and often on the weekends is to ride our bikes has helped your business? events, met with other ambassadors, acts as the voice of our local, small-busi- downtown to Component Coffee, Pita We miss the point if we con- and attended webinars on emergency ness community. We are a startup busi- Kabob, Brewbakers, Barrelhouse, or sider only what the Chamber business funding, all put on, safely, by ness with two employees, me being one, over to Mama K’s new location. We has done for my business. The the chamber. so the chamber might be our only advo- live and work downtown, so this place Chamber creates a business at- When getting together in person cate on many important local issues. and everyone striving to make it better SUBMITTED PHOTO mosphere from which all busi- wasn’t yet an option, the chamber was The best part of working for your mean a lot to us. nesses benefit. It is like “insurance,” we all contribute and we all benefit. What’s your favorite family tradition? Our favorite family tradition, for the 93 years our family has Food service aims for delicious, healthy and accessible been in business, is giving of Name: Lauren Evangelho carefully calculate exactly how one’s self to the benefit of the Company: Precision Prep much food to buy and prepare community. My mother and fa- Title: Owner each week. Any leftovers are ther were outstanding “givers either sold, donated, or eat- and doers.” Precision Prep offers meal prep services for people seek- en by our staff, and we even Does your family have a ing help to live a healthier save our produce scraps to feed “motto”—spoken or unspo- lifestyle. We offer nutritious farm animals. ken? pre-portioned signature dish- We love to participate in In God we trust! es created by a certified nutri- community events such as What was your first job? tionist or customized meals health fairs, raffles, charity My first job was being a farm- built to your specific needs. events, or fundraisers whenev- er’s son. That meant doing We offer individual meals as er we can. whatever needed doing each well as bulk food trays and We recently completed a day that he told/showed me family meals, and you can or- charity program called Feeding how to do. der weekly or subscribe to a the Frontlines, where we raised monthly package. We can cater over $5,000, and donated over to any nutritional, diet or life- 1,100 meals to 19 facilities in style needs including diabet- Tulare County including hos- ic friendly, low sodium, vegan, pitals, nursing homes, EMTs, vegetarian and keto. We also pharmacies and other essential offer delivery to Visalia and workers during the beginning surrounding cities within 30 SUBMITTED PHOTOS of the COVID-19 pandemic. miles. You can view our menu, Lauren Evanghelo (front), with Arianna Gonzalez (back) help hungry Visalians live their best nutritional life by We also offer free cooking/ ordering details, prices, and prepping healthy well rounded meals. Precision Prep recently partnered with Katie Williamson coaching, a certified meal prep lessons for adults place your order holistic health coach who focuses on lifestyle changes and haps to make longterm goals achievable. and kids on Facebook live ev- on our web site: ery week on Thursdays at 5:30 www.Precision- p.m. and 6:30 p.m. You can PrepVisalia.com. learn more here: www.face- We recently book.com/precisionprepvisa- partnered with lia/events Katie William- ficiently and easily meal prep Our location also serves as To schedule a tour or for son Coaching, a certified ho- from a professional meal prep a shared commissary kitchen more information please call listic health coach who focus- chef from the comfort of your for other small local food busi- (559)731-7925. es her nutrition coaching on home, and be able to interact, nesses. We currently rent our sustainable and personalized ask questions, and participate kitchen to three other food lifestyle changes and habits to along with the other members businesses during the week make your health goals long- of the class in a virtual setting. and we love sharing our re- term and enjoyable. She also More information on this will sources and facilities with offers custom meal plans for be coming soon. them to help them grow and athletes, and corporate well- What many people don’t expand. ness programs. You can learn know is that they can actual- Hearing on a regular ba- more here: precisionprepvisa- ly SAVE money by ordering sis how convenient, time-sav- lia.com/holistic-health-coach- our services. Most people see ing, and stress-relieving our ABOUT THIS ing. our meal prep services as an services are. We love hearing PUBLICATION We will be expanding our expensive luxury, however we about how our food is not only services to the Fresno/Clo- have several customers tell us nourishing and delicious, but Business Update is the official vis area beginning in Janu- they save so much money ev- also how much more freedom monthly publication of the Visa- ary 2021. We will start taking ery month because our meals and peace of mind it brings lia Chamber of Commerce, 222 pre-orders for Fresno in De- are cheaper than eating out at our customers. They no longer N. Garden St., Ste, 300, Visalia cember, and offer a free pick- restaurants, or buying grocer- have to worry about what to CA 93291, (559) 734-5876. Pe- up location in Clovis on Mon- ies that often get thrown out We offer meals for as little as ny with our business model. eat, standing in line at the gro- riodicals, Postage Paid at Visa- day evenings beginning Jan. 4, because they don’t have the $5 to $6 per serving and have The U.S. wastes approximately cery store, cooking dinner after lia, CA 93277; Publication No. 2021. time to cook. They also spend budget friendly options every 40% of all the food it produc- a long exhausting day at work, USPS 494-660. Annual Sub- Also beginning in January less money browsing at grocery week. es, and we feel very strongly or waking up early to prepare 2021, we will be offering virtu- Another interesting fact that about doing our part to reduce scription rate $15. Postmaster: stores and making unnecessary their breakfast and lunch to al meal prep classes via Zoom. purchases since they no longer we have virtually eliminated that number. So, we keep our take to work. It’s very fulfill- Send address changes to Visalia You can now learn how to ef- need to go to the grocery store. food waste within our compa- services pre-order only, and we ing knowing that we are truly Chamber of Commerce, 222 N. changing people’s lives. Garden St., Ste. 300, Visalia, CA Joining the chamber of com- 93291. Advertising information, merce was a game changer for call Jena at (559) 734-5976 or us because we feel much more email [email protected]. a part of our community now. The chamber takes care of each Editor...... Gail Zurek and every one of their mem- Layout ...... The Sun-Gazette bers, and makes everyone feel ©2020, Visalia Chamber of welcomed, needed, respected, Commerce. All rights reserved. and supported. They have connected us with many needed Reproduction by any means of resources, promoted our busi- the entire contents or any por- ness to the community and tion of this publication without other members, and have al- written permission is prohibit- ways been there for us since ed. The appearance of any ad- day one. vertisements in the publication Our motto is “Meals de- does not constitute support or signed with YOU in mind’ and endorsement for any product, we truly mean it. We strive to person, cause, business, or orga- provide the best food, the best nization named therein, unless nutrition, the best customer services, and the best experi- specifically noted otherwise in ence for all of our customers. the advertisement. No matter what your dietary needs or desires are, we offer CONTACT US tons of variety, customization options, and budget friendly Send briefs via e-mail to meals so that literally anyone is [email protected] able to utilize our services. We Call 734-5876. Mail to: love and embrace feedback and Visalia Chamber of Commerce ideas that will help us serve 222 N. Garden St. #300 our community even better, Visalia, CA 93291 and make healthy convenient Visit www.visaliachamber.org food accessible to everyone.

U2 § Business Update § Visalia Chamber of Commerce Published by The Sun-Gazette § November 4, 2020 /VisaliaChamber @VisaliaBiz /VisaliaChamber visaliachamber.org • November 2020 | 3

Congratulations to the 2020 ASCE San Francisco Section award. Patrick L. Sala- DMI Agency who Kaweah Delta Health Care District thanked first respond- zar, State Farm celebrated their 17th ers in Tulare County during Healthcare Security and Safety Week Agent partnered Anniversary of Life- with free meals. In addition, Kaweah Delta was named the most with his West Visa- style Magazine! awarded hospital in the Central Valley for 2021. They were recog- lia Kiwanis club for CASA of Tu- nized as one of America’s 50 Best Hospitals in Cardiac Surgery and the $1500 donation lare County was America’s top 100 hospitals in stroke, pulmonary and critical care. to the Purple Par- gifted a $250,000 Congratulations! ty, which benefits from an anony- In October Quesadilla Gorilla celebrated their seventh anni- Family Services mous donor to versary of being in business. Congratulations! of Tulare County. SUBMITTED PHOTO support efforts to Assistance League of Visalia (ALV) members assisted This year was special recruit, train and firefighters with because Family Ser- support volun- donated hygiene vices partnered with Valley Oak SPCA for a project that helps teers who advo- kits. Members those in need with a pet to help shelter them when a person needs cate in court for collected and de- assistance. the best interests livered 75 kits to Congratulations to Chapala Grill who celebrated their 17th of children in the foster care sys- firefighters who Anniversary in business last month! tem. had worked 18- Bank of the Sierra announced a Sheriff Mike Boudreaux and the Tulare County Sher- 24-hour shifts. record quarterly earnings. They had a iff’s Depart- ALV gives thanks 25% net income increase compared to ment continued to to St. Paul’s An- the second quarter of 2020 and 16% hand out food and glican Church higher than the same quarter in 2019. masks to commu- SUBMITTED PHOTO and St. Paul’s Historic Seven Sycamores is nities throughout School for their open for business. They recently an- Tulare County. generous donations and support. nounced they are open for wedding Congratulations Bello Vita recently celebrated their one-year anniversary. Con- bookings for 2021 and beyond and their to Provost & gratulations! Glass Barn is available for holiday par- Pritchard. Their The Visalia Convention Center was awarded the Global ties. Their non-profit affiliate, Farm- McMullin On-Farm Biorisk Advisory Council Star accreditation, the industry’s’ only er Bob’s World will soon open offering Flood Capture and outbreak response and recovery accreditation and the first Central an orange picking experience and wag- Recharge project Valley convention center to be industry accredited in outbreak and on and walking tours of the citrus or- SUBMITTED PHOTO was honored with SUBMITTED PHOTO infectious diseases preparation and response. chards.

LEADERSHIP VISALIA Goodbye Mayor Link Jerrold Jensen Leadership Visalia takes a step back in time Visalia Resident Aubrey After lunch, the group had the Visalia’s retiring mayor, Bob Link, leaves behind Mathis chance to have a conversation an extraordinary legacy of a lifetime of service to Leadership with a few of our locally elected our city. He has been a member of the city coun- Visalia officials. Assemblyman Mathis, cil for the last 21 years—including three terms Supervisor Shuklian, and Coun- Visalia as mayor. Over the last 60 years he has donated cilman Poochigian. Discussions Chamber Lead- countless hours to nonprofit organizations, service of individual roles for each and ership Cohort clubs, religious organizations and youth groups. how they work together to help Born and raised in Visalia, Bob was a member of Mt. Whitney’s for 2021, had the community were highly in- the wonderful opportunity for first graduating class. After earning a degree in business admin- formative and included resourc- istration from the University of Redlands in 1959, he returned to a walk through the history of es for when help is needed become co-owner of Links Men’s and Women’s Wear on east Main Downtown Visalia Friday, Oct. with things like DMV, schools, Street until he retired in 2013. 9th. We were blessed to have homelessness issues, and be- He previously served as president of the Visalia Chamber of Com- the amazing Terry Ommen as yond. The biggest takeaway that merce, president of the West Visalia Kiwanis Club and is a Rota- our tour guide. He is a wealth was agreed upon in the post dis- ry member. Nationally, he was elected as a board member for the of knowledge and in addition to PHOTO BY LEADERSHIP VISALIA cussion was the willingness to Menswear Retailers of America and was chairman of their financial the commonly found history, he Visalia historian Terry Ommen guides the 2021 Visalia Chamber Leadership help, work together, and help operations group. The city council’s web site has a more complete has tidbits and pieces that are cohort (seen above) through downtown to discuss this city’s unique history. each other. These individuals’ list of his leadership positions. not as well known. There was whole goal is to help the com- Mayor Link’s family has a long history of community service. His back in time to 1872 and imag- munity, and they continue to so much information gained ine the City Hall Fire building father was a member of the Visalia Unified School Board for 22 during the outing! The cut gran- do so! By the end of the discus- years. Bob’s wife of 61 years, Pam, and all 3 of their children, are being there instead with a But- sion, everyone had some extra ite curbs throughout downtown ton and Blake engine and hose school teachers. His brother and business partner, Tom Link, served and around what we now know resources and a different under- as Chairman of the Board of Trustees for the State Parks and Rec- is from 1863 and is also known carriage. The city still maintains of as the Darling Hotel are all standing on what each job en- reation Commission and is currently Vice Chairman of the Tulare for the lone wagon that appears ownership of the old Gorham tails. original from Rocky Point Gran- County Board of Education. Similarly, his wife of 56 years, Ordon- to have been stripped and aban- Pumper that was acquired sev- Overall, it was a very educa- ite a short drive away in Ex- na, and both of their children, are school teachers. doned. Café 210 was original- eral years later in 1913. There tional and rewarding day for the Mayor Bob and his brother both received “The Distinguished Cit- eter. In addition to 12 original ly the Studebaker dealership in are so many other interesting group. One can hope that ev- izens Award” from the Boy Scouts of America and were honored hitching rings that are all now 1916 and still has much of the little facts and pieces of histo- eryone in the group now knows with the “Red Carpet Award” by Visalia Emergency Aid. marked with plaques through- original appearance of nearly ry. Walk around one day and see who to call for certain issues Long before joining the city council, he began working to preserve out the main streets, there are a 100 years ago if you look close if you can find any other little that arise and may help the our downtown area when large chain stores began moving to sub- mere handful of original granite enough. In front of the Con- pieces of history you have never community as a part or a whole, urban shopping malls in the 1960s. He later teamed up with Roger curbs that are still clamped to- vention Center where the cur- recognized before. Find yourself as well as have a better under- Franey and Don Estes to persuade downtown businesses to volun- gether over 100 years later. The rent downtown Visalia sign is an old timer and try to discover standing of how we got to be oldest photo known of Visalia placed, one should take a step something new. this lovely little town. See GOODBYE on page 4

CITY UPDATE Council OKs $1.2M in Our customer service flow and tech At Tech- will talk about that later. Care360, we Do, always stay calm. Re- COVID-19 assistance have found member that if the client is up- a custom- set, that they are usually not $1.2 million dollars in feder- have ex- er service upset at you directly. Do your al coronavirus funding is now perienced flow that best to show empathy and re- available thanks to the Visalia both finan- has proved assure that you can solve the is- City Council. The City’s new cial hard- very affective for our business. sue or find someone who can. COVID-19 Residential Rental/ ship and We think this could be applied Don’t use phrases like “that’s Mortgage and Utility Assistance meet in- to all businesses that are cus- weird” or “never seen that be- Program is for Visalia residents come lim- tomer service oriented and can fore.” Trust and confidence in who have experienced financial its. improve how you talk and mes- your service takes a long time hardship due to COVID-19. Program payments can be sage your clients! We use it for to build and can be lost in an Directed by the City Coun- used to assist with current everything from phone calls, instant with one of these com- cil to help stabilize households and/or past due monthly rent- emails, voicemails and more. ments. during this difficult time, a por- al or mortgage payments, and/ Simply skip sections that don’t The flow tion of the City’s allocation or utilities such as electric, gas, make sense in a voicemail or of Community Development The flow should be followed water, sewer and trash. Pay- email. one after the other except for Block Grant Coronavirus Aid, ments go directly to the service Relief and Economic Security General dos and don’ts the “More Info” section or if provider and are only for a per- Don’t keep clients on the Act (CDBG-CV) dollars fund son’s primary residence. See FLOW on page 6 the Assistance Program, which phone longer than they have Those who are already receiv- is now accepting applications. to. Everyone has limited time ing housing assistance through The COVID-19 Residential so keep in mind how long you a local or federal program are Rental/Mortgage and Utility are keeping your clients on the not eligible, as payments cannot Assistance Program can provide phone. up to six consecutive months be a duplication of benefit per Don’t make clients feel stu- of assistance (with a maxi- federal regulations. pid. No one wants to feel that mum per household benefit of The City has partnered with way. Do reassure that you can $5,000) and is for those who See COUNCIL on page 4 help and show empathy. We

Published by The Sun-Gazette § November 4, 2020 Business Update § Visalia Chamber of Commerce § U3 4 | November 2020 • visaliachamber.org /VisaliaChamber @VisaliaBiz /VisaliaChamber

Symphony presents Visalia Mall goes digital for ‘So how Musical Uplink much do Josh Banda holiday shopping Executive Director you make?’ Sequoia Symphony Orchestra Rick Feder serve as a new source of revenue to fill the pro- General Manager Brice Yocum Musical Uplink is a digital series that will be jected gap this holiday season. Visalia Mall One of our biggest updates to our 2020 holiday President/CEO available to everyone. Not just our subscribers Tucoemas and not just for people who buy tickets; Musical Holidays Shopping this year experience is a “Virtual Santa” offering through Uplink will be for everyone, free of charge. In the will be very different: Face cov- our partner, Jingle Ring. It finally hap- coming months you’ll be treated to filmed per- erings will be required; social These virtual, personalized visits are being of- pens. It always formances that will be released either once or distancing protocols will be in fered at all of our properties and will include a does, especial- twice a month through social media channels place; hand sanitizer sta- recording of the experiences for families to share ly with kids. where we’ll have a chance to come together tions will be available at the with their loved ones on their social channels. It tends to with the community around great music. entrance and exit of Santa’s When speaking with the families, Santa will take a little The musicians of the Sequoia Symphony and our production set. know the children by name (even their Elf on a more time partners, Go Creative Group, have created short films of a variety We have a line queuing app, Spot Holder, avail- Shelf), naughty and nice list call-outs, and any- with kids of orchestral pieces. You’ll hear some of your favorite composers able for customers. thing else that the purchaser wants included in from ru- and some music we hope will be new to you as well. Recorded Mall holiday hours have not been released yet. the conversation. ral, blue-collar backgrounds. with safety precautions, you’ll see the orchestra in masks and so- 2020 will offer shoppers the opportunity to bring Santa’s arrival is Friday, Nov. 27. They’re taught to be respect- cially distanced. But the music is there, with striking visuals that the tradition of Santa visits to the home via the Santa Set Hours: Monday to Sunday 11 a.m. to ful, and so they usually wait. give you a view of our orchestra as you’ve never seen. Up close and launch of the Virtual Santa platform, Jingle Ring. 7 p.m.; and Sunday 12 p.m. to 6 p.m. (Christmas But eventually someone asks personal, these videos are not just films of the orchestra playing, The partnership with Jingle Ring is intended to Eve 9 a.m. to 5 p.m.) and the classroom erupts in de- but have been specifically designed for each individual work to light. It’s what they all wanted complement and enhance what you’re hearing. to know. It’s what they think Accessing Musical Uplink content is simple. From your mo- matters. It’s what almost everyone thinks matters. It’s my bile device, tablet or computer just visit www.sequoiasymphon- favorite part, the part when I yorchestra.com/musical-uplink, select the performance, hit play get to shock everyone and say, and enjoy the music. “What I make is irrelevant. The For the best audio experience, we recommend listening with better question is, ‘how much headphones. For the best social experience, we recommend join- do I spend?’” ing your friends and family at home and access Musical Uplink I’ve acted in this play over and via the YouTube app on AppleTV, Roku or any other smart TV over in school classrooms. Pri- device to experience each performance on the largest screen in vate and public; privileged and your home. challenged; children and adults. Make sure to stay connected with Sequoia Symphony on social It’s usually a Career Day event media @sequoiasymphony to stay up to date on the latest releases. or a personal finance class. And Live concerts may have been canceled. The music will NOT be it doesn’t matter if the kids have canceled. been raised around money or not. It doesn’t matter if they go to private school or public. No matter whom I’m talking to, everyone believes the number one measure of success, the key to happiness is- making money. The truth is, they’re not THE LAW AT WORK alone. Most children feel this COUNCIL way because someone has in- Continued from page 3 formed them, directly or indi- rectly, that making more money Employees’ pay at is the key to a good life. Those Self-Help Enterprises and Pro- people are often their parents. teus, Inc. to administer the But the reality is that it’s more program, interested applicants company-sponsored about good habits and math. should contact one of the two This isn’t a sexy answer, but it’s agencies directly by calling Self- events? the right one. Help Enterprises at 802-1273 or Brett T. What I attempt to show my Proteus, Inc. at 627-0100. performed during the ac- audience is that at the end of Abbott tivity Employers can download the Attorney the day, what they’re really ask- program flier in both English Gubler & Considering the above rule, ing about is “margin.” I demon- and Spanish on the City web Abbott what is the best way for em- strate this with an easy math site by visiting www.visalia.city/ ployers to sponsor social events lesson that goes something like Whether it’s covid19. that do not require employees this: Assistance will be provided for team “Who’s richer: a family that to be compensated? One op- on a first-come, first-serve ba- building, makes $65k a year or a family tion is to make it explicitly clear sis until funds are exhausted or rewarding that makes $165k a year?” that attendance at the event is until March 31, 2021, whichev- workers Seems easy, but now they er comes first. for recent success or compa- voluntary, making sure that know it’s a trap, they just don’t For the latest updates and ny retreats, companies often employees don’t feel pressured know why. So, I do the math. If news from the City of Visalia, put together after-hours social into attendance. Be mindful in the first family spends $40,000 visit www.visalia.city or visit events. While these activities choosing where the event will to live, and the second family them on social media @Cityof- are usually appreciated by em- take place—having the event spends $163,000 a year to live, Visalia. ployees, an interesting ques- off-site as opposed to at the who has more money left over? tion arises: Is there ever a time workplace makes it less likely In simple terms, the first family when employees must be paid that the event will be consid- is “richer.” for attending these after-hours ered sufficiently work-related And that’s the real point. GOODBYE the occasional slings and arrows neither victory nor defeat.” Healthy financial habits begin activities? as to trigger compensation. Continued from page 3 from dissenters as they make Thank you, Mayor Bob, and with the simple decision to live Generally, there is a four-part Also, make sure that the event hard decisions about the future the rest of the Link families, for test to determine whether an within your means- spend less is not held during typical busi- of our community. your lifetime commitments in employee must be paid for af- than you make. If you do that ness hours. Finally, ensure that tarily raise their taxes to form a Borrowing excerpts from the arena of community service. ter-hours company-sponsored your whole life, you’ll always property business improvement President Teddy Roosevelt’s events. Technically, this rule any preparatory work or work be rich. And the good news is: district. Currently led by Vice “The Man in the Arena” speech was technically drafted for sit- attendant to the event is done anyone with any income can do Mayor Steve Nelson, that now in 1910: “It is not the critic who uations like lectures, meetings, by exempt (usually salaried) it. The problem is: most of us vibrant 72-block downtown dis- counts, not the one who points or training programs, although employees. struggle to follow this rule. trict pays for additional services out how the strong man stum- CONTACT US four-part test has been applied This column is for education There’s never a better time to including a 24-hour bicycle pa- bled or how the doer of deeds and information purposes only; start than when our children are Send briefs via e-mail to to other employer-sponsored trol plus maintenance and graf- might have done them better. events. it should not be construed as young and still at home. Keep fiti removal. The credit belongs to the man [email protected] it simple, don’t overcomplicate Call 734-5876. Mail to: An employer is not required legal advice. If you have an em- Mayor Link has been part of a who is actually in the arena, to pay employees for an event if ployment law question for in- See TUCOEMAS on page 6 city council that seems focused whose face is marred with Visalia Chamber of Commerce all the following apply: clusion in a future article, con- on our quality of life rather than sweat and dust and blood… his 222 N. Garden St. #300 Visalia, CA 93291 tact Brett T. Abbott at Gubler their personal agendas. Thank- place shall never be with those The attendance is outside fully, they volunteer to endure cold and timid souls who know Visit www.visaliachamber.org business hours & Abbott (brett@thecalifor- CORRECTION nialawyers.com). For specific Attendance at the event is Last month’s Oct. 7 Business Up- voluntary employment law advice or other legal assistance, contact Gu- date newsletter featured the RIBBON CUTTINGS The activity is not direct- bler & Abbott (559) 625-9600, above article “So how much do ly related to the employ- 1110 N. Chinowth St., Visalia, you make?” that should have had ee’s job CA 93291 (www.thecaliforni- the Tucoemas Federal Credit No substantive work is alawyers.com). Union logo as it does above.

Residence Inn by Marriott Visalia held a groundbreaking ceremony for a new Hilton Garden Inn Visalia on Sept. 18. The new hotel is located at 8715 W. Hillsdale and can be contacted at (559) 205-1515.

Valley Strong Credit Union hosted a ribbon cutting ceremony in celebration of their new North Visalia Branch located at 3030 N. Dinuba Blvd. The branch can be reached at (661) 833-7900.

U4 § Business Update § Visalia Chamber of Commerce Published by The Sun-Gazette § November 4, 2020 /VisaliaChamber @VisaliaBiz /VisaliaChamber visaliachamber.org • November 2020 | 5 Visalia Chamber hits a home run Hospital posts visitor policy, Charlie Saponara restores elective surgeries Dir. of Partnership Development Due to a continued decline in COVID-19 hospitalizations, Visalia Chamber of Commerce Kaweah Delta has restored elective surgeries and effective Monday, Oct. 19, the Medical Center will modify its visitor policy. As the saying goes, necessity “Things have changed. The pandemic has had its peaks and val- is the mother of invention. That leys. We’re experiencing a valley right now,” said Gary Herbst, statement could not be more Kaweah Delta’s Chief Executive Officer, noting that the Medical true than in this topsy-turvy Center cares for approximately 20 COVID-19 patients on most year. As a Chamber, we part- days, down from hospital’s nered with local businesses as all-time high of 91 COVID they reinvented, rewrote, and patients in July. “We also re- rethought everything from busi- cently dipped into the teens ness plans to day-to-day opera- and that’s really the break tions. Needless to say, stress we’ve been hoping for.” levels have run high through The visitor policy modification will generally allow patients it all and it has been no differ- of Kaweah Delta Medical Center, who are not in isolation for ent for your local Chamber of COVID-19 (with the exception of patients in the Emergency De- Commerce. Like our members, partment and those having surgery) to have one unique visitor each we have had to rethink how we day from 8 a.m. to 8 p.m. provided they: Pass a COVID-19 screen- communicate to members, ad- ing prior to 6 p.m. at the hospital’s Acequia Avenue entrance; have vocate for local business, and, quite frankly, how to raise funds not recently tested positive for COVID-19; are not in quarantine to keep our lights on. for COVID-19 (pending testing, exposure, etc.); are older than 12 In October, as county guide- years old; wear a surgical face mask; and remain in the patient’s lines began to allow for some room except to use the restroom or get food. outdoor activities, we saw a PHOTO BY THE VISALIA CHAMBER OF COMMERCE “We’re incredibly excited to welcome back our visitors and fami- unique opportunity to partner The Visalia Chamber of Commerce stepped up to the plate for businesses in their first ever Back to Business Bat- lies. Limiting visitors was one of the most difficult actions that we with one of our premier mem- ting Challenge. Sue Summers, Jena Rodriguez, Charlie Saponara, Gail Zurek and Amanda Arreola welcomed mem- had to take during this pandemic even though safety was at the bers, the Visalia Rawhide. As ber businesses to Rawhide Stadium to create a team-building opportunity as their organizations continue to fight forefront of it,” Herbst said. “We are a compassionate organization with all great collaborations, we through a tough economy brought on by the global pandemic. and we know how critically important it is to be surrounded by knew this partnership would friends and family when you are in the hospital.” not only benefit us, but also im- during these events led to creat- three for the outfield grass, five business, the Rawhide for do- Herbst noted that while a unique visitor will be allowed, that’s pact other Chamber members ing the inaugural Visalia Cham- for the warning track/wall, and nating the use of their facility, one visitor per patient, per day, not several visitors who rotate in a positive way. The Rawhide, ber “Back to Business” Batting ten for a home run. Each partic- and sponsorships from 4Creeks through an hour at a time. “Again, every time you have another visitor, that’s just one more potential exposure to COVID,” said typically featuring a roster of Challenge, held on Friday, Oct. ipant also received a voucher for and E.D.I.S. The Batting Chal- professional baseball players, 16 from noon to 3 p.m. a hot dog and cold beverage— Herbst, noting that 50 to 80 percent of individuals who are infected lenge team building exercise and their ballpark, and filled The goal of the Batting Chal- all of the elements needed for a with COVID-19 experience no symptoms. “That’s really what we with fans all summer long, had lenge was to create a team-build- fun day at the ballpark! proved to be a big success, with are trying to limit, but we will continue to monitor COVID devel- neither of those things this year ing opportunity exclusively Five teams participated in the much needed funds were raised opments and refine our visitor policies when and where we can.” due to the pandemic and subse- for Chamber members and inaugural Batting Challenge: for the Chamber, The partici- Kaweah Delta’s Emergency Department only allows visitors in quent shutdown just weeks be- raise funds in place of canceled 4Creeks, E.D.I.S (Employer pating businesses were able to the following situations: End-of-life patients; patients whose con- fore their season was slated to Chamber fundraising events. Driven Insurance Services), give their employees a reward ditions are deteriorating rapidly and need family by their side; pa- begin. Obviously, no team and Businesses could purchase a Seven Oaks Church, Gateway for hard work, and an oppor- tients who are having major surgery, trauma, and at high risk of no fans meant no revenue, so team package that included up Financial, and State Farm agent, tunity to bond as a team. The death; patients requiring supervision; and patients who are chil- the Rawhide staff got creative, to ten participants. Each partic- Patrick Salazar, and his team Rawhide were able to make rev- dren. offering small groups the oppor- ipant got to take the field and The Good Neighbors. Once all Also Monday, Oct. 19, expanded visitation will take place with enue through food and beverage tunity to take batting practice on take five swings at home plate. the points were tallied, team residents of Kaweah Delta’s skilled nursing facility on Court the field and eventually creating Each swing resulted in points Seven Oaks Church took home sales. Not bad for an idea that Street. Residents will be able to identify two visitors who will then socially distanced movie nights based on where the batted ball the golden bat as the 2020 Bat- was born out of necessity. be scheduled during the week to come for a visit in a controlled set- on the field. Seeing the success landed: one point for the infield ting Challenge champions. Save the Date—We’ll be batting. Kaweah Delta’s Rehabilitation Hospital will continue sched- and safety protocols in place grass, two for the infield dirt, Thanks to the participating ting again Oct. 15, 2021! uling family visitors as needed for continuity of care and training for care at home. And starting on Monday, Oct. 26, patients having surgery can have a visitor provided they meet all screening re- quirements. “We know that there are people who need surgery, but have been The Annual Holiday Show & Sale at Arts Visalia reluctant to have surgery knowing that they couldn’t have a visitor with them. The decision to modify the visitor policy goes hand- Would you like to support lo- Arts Visalia is anticipating opening our doors again Wednesday in-hand with elective surgeries,” Herbst said. “These changes will through Saturday from noon to 5:30 p.m. to allow our visitors cal business and local artists this definitely help those who have quality of life issues that need to be holiday season? Then look no fur- to shop and experience the works in person. However, we will continue to have a virtual gallery tour available on our web site attended to with a surgical procedure.” ther than Arts Visalia’s Annual In May, Kaweah Delta resumed non-emergent essential surgeries Holiday Show and Sale. Starting at www.artsvisalia.org/virtual-tours to allow everyone an opportunity to see the amazing items we have to offer. If Arts Visalia and put a number of safety measures in place, of which the follow- Nov. 4 you will be able to shop ing will remain in place: Testing every scheduled surgical patient for our selection of handcrafted, ar- is unable to open our doors for our Holiday Show and Sale we will be offering the opportunity to schedule your shopping trip COVID-19, 72 to 96 hours prior to surgery; pre-screening all pa- tistic, and functional works of art from over 30 different Central tients the night before and the morning they arrived for their proce- Valley artists. This includes gift items such as jewelry, ceramics, Wednesday through Saturday from 1 to 3 p.m. From Jan. 6 to 29, Arts Visalia will be hosting Surviving or Thriv- dure; screening all visitors who enter the Medical Center; universal illustrations, books, sculptures, hand-painted decorative or func- masking for all individuals in the Medical Center, including surgi- tional pieces, glass art objects, paintings, photographs, and more. ing: 2020 in Review. This will be a community art show featuring art reflecting the impact of 2020. Applications to participate in the cal patients, employees and medical staff; enhanced facility clean- Be sure to take advantage of this unique opportunity to do your ing and usage of personal protective equipment for clinical teams; holiday shopping all in one place! By purchasing a handmade gift, show will be accepted until 11:59 p.m., Dec. 4. $100 awards for Best in Show and People’s Choice to be announced on Friday, Jan. maintaining isolated units for COVID-19 care; and requiring med- you are supporting the arts in your community, plus taking some- 8. Visit www.artsvisalia.org/exhibitions/community-show to ap- ical staff and employees to self-monitor for symptoms prior to re- thing special home with you. Arts Visalia is also offering free gift porting to every shift. wrapping for all purchases! See ARTS VISALIA on page 6 Also starting next week, the hospital will begin its safety screening of Emergency Department (ED) and Labor and Delivery patients inside of the hospital’s Mineral King Wing (off Mineral King Avenue). The change is in response to the decline in COVID-19 hospitalizations and the decreased rate of COVID-related ED visits. This will also allow the hospital to continue construction on its ED, which is estimated to be complete in spring 2021. As a result of this continued construction, beginning in November, the current Emergency Department parking lot entrance on Mineral King Ave- nue will be closed, and patients will have to use the entrance on Lo- cust Street to enter the Emergency Department parking lot. Detour signage is being placed throughout downtown Visalia. Kaweah Delta shares COVID-19 information and regular updates with the community on its web site at www.kaweahdelta.org/ COVID19 and on its social media accounts.

Published by The Sun-Gazette § November 4, 2020 Business Update § Visalia Chamber of Commerce § U5 6 | November 2020 • visaliachamber.org /VisaliaChamber @VisaliaBiz /VisaliaChamber

THE HOLIDAYS 2020 Christmas Tree Auction: The spirit continues CHAMPION: Some of the magic and miracles that vide you with the opportunity to win the auction has given us in the past: a the beautifully decorated tree pictured gentleman who lost his sister to can- below. The drawing for the lucky win- cer, appreciated the Hospice services ner will be held on Thursday, Nov. 19. she received. He bought our Christmas We will deliver the tree to the winner’s tree for $8,000. Another year a wom- home or business (within a 25-mile ra- On March 19, life as we know it for- an bought our tree “Christmas around dius), before or after Thanksgiving, or ever changed when the “Shelter in the world.” She selected one ornament the winner may donate the tree to one Place” order took effect in California. from the tree and donated the tree of our hospice families and put a smile We are still feeling the effects all these back to be auctioned off again to raise on their faces. months later, but a new year is coming, even more funds for Hospice. Twice a It is through our supporters’ gener- and it is time to make new starts and family from Tulare bought our tree and ous donations that we have been able VISIONARY: to celebrate. blessed us with over $30,000 in dona- to continue with the privilege of help- Kaweah Delta Hospice Foundation tions from their own non-profit. ing families through the end of life has participated in the Annual Visa- Working on our tree is a yearlong journey. Your financial gift allows us lia Chamber of Commerce Christmas event including selecting a theme to sustain and strengthen our mission Tree Auction for many years. This has and buying the ornaments. When the to support Kaweah Delta Hospice. Re- been a major fundraiser for us and the Chamber canceled the Auction, our member to donate by Nov. 19 for your cancellation of this annual event leaves beautiful tree was already completed. opportunity to win this beautiful tree. a large gap in our fundraising efforts. Barbara Mayeda, RN lovingly decorat- Donate at KaweahDelta.org/Christ- Monies raised from the past auctions ed this year’s tree in silver, gold and mas or Call (559) 624-2359 for more has given our Kaweah Delta Hospice emerald green with three beautiful an- information. Tree is displayed at Sun- Foundation the crucial funding to pro- gels, a tree topper and two additional crest Bank, Visalia. vide education and support for fami- angels standing at the base of the tree. Kaweah Delta Hospice Foundation is a lies adjusting to the reality of a pend- Our tree skirt is handmade by Marie non-profit 501c3 organization supporting ing loss of a loved one, whether it is a Bonvie a RN at the hospital. The Kaweah Delta Hospice department, a child or adult. The demand for hospice You can help us create happy mem- non-profit hospice service, serving through- care services has not slowed down. By ories for Hospice families as well as out Tulare County. As such, your donation year-end, Kaweah Delta Hospice antic- your own with your donation to the may be tax deductible under IRS guidelines. ipates it will have provided services to Hospice Foundation this season. A Check with your personal tax advisor for over 500 adults and 100 children. donation of $100 or more will pro- more information. Tax ID 94-2540273

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FLOW there is a request or no issue. star when you call them back! “thank you”! Continued from page 3 Assurance Friendly filler We utilize all sorts of tools to facilitate how we talk to cli- Everyone wants assurance Fill the time with semi-per- ents. We use a system called that you can get the job done sonal questions. Maybe ask you are skipping based on the a client management system and you will! Say things like, what they plan to do for the situation. (CMS) that is specifically de- “we can definitely help you holidays or for the weekend. If signed for tech companies like Greeting with this….” you know the customer better, mine to keep track of issues The greeting is used to estab- More info ask how their work or family is doing. Don’t get too person- or tickets we have via email. lish who you are and to ask the The more info section is spe- Microsoft Teams is also used client if when you are calling is al and probing as this can push cial as you need to go back to people away. for real time chat. Our cloud a good time to talk. You always assurance after you get more phone system by RingFree is want to be considerate of the oth- info. For example, you can say, Wrap up the most utilized and we are er person’s time. If it’s not a good “How can I help?.” Once the Summarize what you did implementing an online chat time, schedule a time to call back. client has told you the issue or with them or talk to them system as well. However you Empathy request, go back to assurance about next steps in the process. talk to your clients, you can ap- KEYSTONE: Listen to the client’s issues and continue to the Plan. You can even give them a short ply the customer service flow or concerns and follow up by Plan tutorial over the phone. to every situation. saying “I’m sorry” or our favor- You can do one of 2 things Ending ite “That must be frustrating.” here. You can summarize what Always ask if there is any- This shows that you care and you are going to do for the cli- thing else you can do to help ARTS VISALIA can better connect to the client. ent, or you can ask if you can before getting off the phone. Continued from page 5 Stay away from saying that you call them back once you find Make sure to tell them to have have been in their position or the answer. Remember, when a good rest of their day or that had this problem before. This you find the answer from a you hope they do. At Tech- ply and for more information. can feel shallow to the oth- co-worker or from somewhere Care360, we always say “my Fall Children’s Art Kits are er person. Skip this section if else, you will look like a rock pleasure” when we hear a now available! Each kit includes step-by-step instruc- tions, access to demonstration videos and most of the supplies TUCOEMAS you’re committing some money can be placed in a checking ac- needed for creating multiple to your future, even a rainy day. count where children (and par- Continued from page 5 projects at home. Each kit is Next, develop a habit of giv- ents) can track what they spend $25 and scholarships are avail- ing. By helping our children un- and see where their money goes. able for those in need. Visit it. Use a the 1/3, 1/3, 1/3 mod- derstand that they can help oth- There’s one final step that ev- el. Whatever money they have, www.artsvisalia.org/youth-art- ers and to be a positive force in eryone here at Tucoemas is ex- program-signup/ for more in- help them save 1/3, give 1/3 their community, we empow- cited about—credit unions! and then they can spend 1/3. formation. er them. It could be to a favor- When you’re teaching your chil- For questions or to sched- Not only does this model help ite cause like the SPCA, or their dren about impact, it’s a per- ule your shopping experience, them budget, but it also helps church or service club. Giving fect time to talk them about please call us at 559-739-0905 them develop habits of saving not only helps others, but it also the benefits of supporting lo- or email artsvisalia@sbcglobal. and giving. helps us feel more connected. cal businesses. Banking with a net. You can also follow us on Financial experts recommend Doing good is good for them non-profit, locally-based credit facebook and instagram or visit CORNERSTONE: that you “pay yourself first.” too! union like Tucoemas, not only our web site at www.artsvisa- This means before you start Finally, knowing that they still can they earn interest on their CIGNA, CSET, E.D.I.S., lia.org for more information, buying, invest in yourself. It can have 1/3 to buy new clothes, get free checking account, but by and updates. LAMP LITER INN, be as simple as putting mon- something to eat with friends, simply placing their money in a *Open Hours and in-per- M. GREEN & COMPANY, ey in an interest-bearing ac- or pay for gas, helps them have local institution means they’re son shopping times subject to count, or creating a simple in- a clear picture of what they can making their local community change. Visit www.artsvisalia. MILLIPORE SIGMA, vestment strategy. Either way, do. This discretionary money stronger, happier and healthier. org for updates and changes. SOUTHERN CALIFORNIA EDISON

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U6 § Business Update § Visalia Chamber of Commerce Published by The Sun-Gazette § November 4, 2020