DOCSLIB.ORG

Position Description

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Position Description position description Position Snapshot Position Title: Senior Flight Operations Engineer – Technical Specialist Business / Division / Department: Aircraft Operations Support Location: Head Office – Bowen Hills Reports to: Leader, Flight Operations Engineering Direct Reports: 0 Classification: 2A Date: Jan 2020 Overall Impact Statement Our vision is to build the airline people love, and we’ll do that by having happy people, happy customers, happy owners, by doing what matters, and by ensuring everyone is safe, always. We also believe that how you show up is as important as what you do. The objective of the Systems and Aircraft Communication & Navigation Lead role is to be an expert in the field of operations engineering responsible for the management of: Flight operations engineering systems and infrastructure Continued availability of aircraft communications datalink systems across the business Systems and processes for aircraft and flight planning navigation data. Process improvement coordinating with other senior members of the team. Liaise with stakeholders including Flight Crew, Safety Systems, Product and Engineering Supporting other flight operations engineering functions within the aircraft operations. Including Aircraft Performance, Loading Systems and Fuel Efficiency. Organisational Context Virgin Australia Group is a major Australian airline group which launched in 2000 bringing real competition to the skies. The Group is made up of Virgin Australia Airlines, Virgin Australia Regional Airlines, Tigerair Australia, Virgin Australia Cargo and Velocity Frequent Flyer – our awesome loyalty program. We operate regional, domestic and international flights and each year we carry more than 25 million passengers here, there, and everywhere! We’re known for our exceptional customer service, award-winning cabin crew and fantastic product offerings. We’re also passionate about the environment and reducing our carbon footprint both on the ground and in the air. Around 10,000 passionate team members make up the Virgin Australia Group across Australia, New Zealand, North America, and Hong Kong. We pride ourselves on recruiting the right people into the right roles and we’re always looking for team members in all specialities to join our crew. Virgin Australia Group team members are pretty unique, and we all have the same DNA inside us which makes us want to go one step further for our customers and each other. When we live our shared values, we can do things that most people would think impossible, and we think that’s pretty cool. As a result, every person we come into contact with – be it our guests, customers, colleagues or the community, will feel and experience better outcomes, based on the interactions we have with them. Key Accountabilities Accountability Major Activities Air-ground datalink Ensure the highest level of availability and data integrity of communication systems aircraft communication systems and customisations. Proactively identify issues within aircraft connectivity systems. Coordinate with operational systems stakeholders to rectify cross functional systems issues and manage business process changes. Analyse business systems relating to aircraft communications, and end to end processes in the business to determine their effectiveness and impact on aircraft ops. Flight Operations Hardware structure and set-up for team controlled computers Engineering systems and networks. management Oversight of IT functions and infrastructure as it impacts flight operations engineering systems. Manage system improvements and automation projects, focusing team skills pragmatically to improve where team and Aircraft Ops benefit can be realised. Design, implementation and management of airborne and ground based software systems that improve operational efficiency. Navigation Database Management and control of the Jeppesen/Honeywell nav data management for the Flight Management Computer (FMC) on the aircraft. Management and control of Jeppesen navigation data for the flight planning system. Maintain a quality assurance program of standard and customised navigation data in both the flight planning system and aircraft FMC nav databases. Airport and Route Prepare and analyse data for new and proposed routes evaluation, induction and requiring the sourcing, generation and analysis of applicable surveillance information. Prepare Reports and technical analysis of airport capability, payload and enroute for requested routes. Carry out technical inspections of airports and represent Group Aircraft Operations and customer airlines (as appropriate) on Airport Induction Projects, and any additional monitoring that will be required. Maintain state AIP library for aircraft ops reference. Support Aircraft Assist in the oversight of supported aircraft performance Performance functions systems by way of technical analysis and reporting, program validation, training of flight crew and operational support staff. Preparation, analysis and monitoring of aircraft performance data for all flight phases. Support Aircraft Loading Assist in the oversight of supported aircraft loading systems by Systems functions way of technical analysis and reporting, program validation, training of flight crew and operational support staff. Preparation, analysis and monitoring of aircraft loading systems data in supported load control systems. Team Support and Special Provide SME support and management of special projects as Projects directed by Leader Aircraft Operations Technical Support. Provide support to other Aircraft Operations Technical Support teams as required Provide SME support to Aircraft Operations division. Provide expert teaching and guidance in FOE disciplines to flight crew, check and trainers, flight dispatchers and load controllers. Provide a checking and Quality Assurance (QA) function for all aspects of flight operations engineering. Leadership Provide mentoring and guidance to members of the FOE team. On call after hours support As duty flight operations engineer provide support and coverage for all aircraft operations technical support functions. Provide occasional back-up support for the duty FOE for complex troubleshooting. Liaison and Relationship Liaise with Aircraft Operations management, Engineering, Management Customer Service Delivery in the development of shared systems, procedures and operational documentation to ensure regulatory compliance and efficiency. Liaise with relevant authorities, service providers and aerodrome operators (both domestic and international) relating to aircraft performance, weight & balance and aerodrome infrastructure issues. Develop highly effective relationships across the Group with all internal and external customers and stakeholders. Displays respectful and considerate communication and actions. Displays a high degree of openness, and agreeableness. Key Requirements Requirement Essential Desirable Aviation or Engineering CASA Weight Control Education / related tertiary qualification, Authority with appropriate Qualifications or significant experience in coverage for supported an airline technical role. aircraft types and Attendance at a large operations. aircraft manufacturer’s Aircraft pilots licence. aircraft performance Airline Transport Pilot course. Licence (ATPL) theory subjects. Experience in an airline Experience in delivering Experience technical role. training. Experience in aircraft Experience with Geographic performance for large Information Systems (GIS) transport category aircraft. practices and techniques. Experience in the design of Exposure to Computer Aided aircraft loading systems for Design (CAD) software. large transport category Experience with aircraft aircraft. manufacturer and third party Experience with IT systems aircraft performance and Procedures. software tools. Experience in the authoring Experience participating in of airline technical and aviation industry meetings or procedural documentation. committees in a Familiarity with aviation representative capacity. operational and Experience mentoring others navigational documentation in the areas of strength. including Nav Databases and Charting Proficiency in software Use of any of the following Skills programming and web computer applications: design. Boeing Onboard Ability to mentor other Performance Tool (OPT), highly skilled and Boeing AFM-DPI, Boeing technically capable Performance Software individuals. (BPS), Embraer Runway Proven ability to analyse Analysis Software (RAS), data in many forms and Embraer Inflight Software provide accurate and (Inflight), Embraer Portable reliable advice and Operational Package recommendations based on (EPOP), Airbus WinPEP, this analysis. OPS Airportmax, ATR FOS Ability to judge severity of Direct systems design and problems and identify the implementation experience need to escalate and/or (knowledge of cradle to employ external services to grave processes) provide solutions. A proven ability to research and present data from both familiar and new sources. Excellent communication skills (verbal & written) in the English language. Ability to present information in an open forum. Proven ability to develop relationships with a range of internal and external stakeholders. Detailed understanding of Understanding of FAA and Knowledge the aviation legislation and EASA rules and regulations regulations as they relate to that relate to aircraft aircraft performance, performance. loading systems and Knowledge of airline navigation
Load more

Recommended publications
  • Australian Airports Association National Conference Adelaide 17 13-17 Nov Program and Registration
    AUSTRALIAN AIRPORTS ASSOCIATION NATIONAL CONFERENCE ADELAIDE 17 13-17 NOV PROGRAM AND REGISTRATION 550 + ATTENDEES 60 + SPEAKERS 65 + EXHIBITION BOOTHS ONCE AGAIN WE ARE Networking opportunities are a key OFFERING A STRONG part of the AAA National Conference, and this year is no different. The PROGRAM INCLUDING A Networking Program includes events GREAT MIX OF AUSTRALIAN at iconic venues such as the National AND INTERNATIONAL Wine Centre and the Adelaide Oval. PRESENTERS. Not only will delegates have ample opportunity to network with industry The program has been carefully leaders at these events but the designed to be relevant to all venues themselves will provide lasting business areas of airports. However, memories. in keeping with the successful On behalf of the AAA, our partners format of previous years, Day 2 will and our exhibitors we look forward to again feature a concurrent stream seeing you at the 2017 AAA National WELCOME FROM focussing specifically on issues Conference in Adelaide. THE NATIONAL relevant to regional airports. This CHAIRMAN year, for the first time, Regional Guy Thompson Airport Scholarships are available National Chairman to support regional aerodrome staff AAA who may not otherwise be able to attend conference. THE AUSTRALIAN AIRPORTS ASSOCIATION The AAA facilitates co-operation among all member airports and their many and varied partners in Australian aviation, whilst The Australian Airports Association (AAA) The AAA represents the interests of over contributing to an air transport system that is a non-profit organisation that was 380 members. This includes more than is safe, secure, environmentally responsible 260 airports and aerodromes Australia and efficient for the benefit of all Australians founded in 1982 in recognition of the real wide – from the local country community and visitors.
    [Show full text]
  • Tigerair Conditions of Carriage
    Conditions of Carriage There are a few rules, both for Tigerair and our customers, which you should know before flying with us. Please read more about Tigerair's conditions of carriage. Below you will find Tigerair's conditions of carriage. Please use the navigation below to jump to a specific section if required. These Conditions set out the basis on which we provide our services to you and, among other things, seek to make you aware of the unpredictable nature of air travel and the rights you have as a consumer. We recommend you read these Conditions carefully. Article 1: General Article 2: Applicability subject to overriding Law Article 3: Before Your Flight Article 4: Validity Article 5: Marketing and Promotional Material Article 6: Fares Article 7: Booking of Seats / Reservations Article 8: Check-in And Boarding Article 9: Flight Combinations, Codeshare and Interline Article 10: Refusal And Limitation Of Carriage Article 11: Baggage Article 12: Schedules Changes and Disruptions Article 13: Refunds Article 14: Conduct Aboard Aircraft Article 15: Liability Limitations Article 16: Time Limitation On Claims And Actions Article 17: Arrival Formalities and Administrative Requirements Article 18: Choice Of Law And Jurisdiction Article 1: General 1.1 Definitions In these Conditions (where not inconsistent with the context): “Airline Designator Code” means the two or three letter or number code issued by IATA to identify a Carrier and its flights. For example, Tigerair Australia's Airline Designator Code is 'TT'. “Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010 (Cth). “Authorised Agent” means a duly licensed passenger sales agent who is authorised by Tigerair Australia to represent Tigerair Australia and sell Tigerair Australia services.
    [Show full text]
  • And ITLS (Sydney)
    Key Centre Annual Report 2017 The Commonwealth Key Centre of Teaching and Research in Transport Management Institute of Transport Studies Monash University https://www.monash.edu/engineering/its Institute of Transport and Logistics Studies The University of Sydney http://sydney.edu.au/business/itls Institute of Transport and Logistics Studies The University of Sydney NSW 2006 April 2018 Centres Coordinator Australian Research Council GPO Box 2702 Canberra ACT 2601 Dear Centres Coordinator, I hereby present to you, in accordance with the Australian Research Council’s requirements for continued Key Centre status, the report of the proceedings and outputs for the Commonwealth Key Centre of Teaching and Research in Transport Management (established 1995) for the year ended 31 December 2017. Professor David Hensher Key Centre Director Director, Institute of Transport and Logistics Studies 1 Contents Constitution .................................................................................................................................................... 3 Teaching and Learning ................................................................................................................................ 4 Award Programs...................................................................................................................................... 4 Undergraduate .................................................................................................................................... 4 Postgraduate Coursework ................................................................................................................
    [Show full text]
  • Submission by Virgin Australia February 2018
    SENATE RURAL AND REGIONAL AFFAIRS AND TRANSPORT REFERENCES COMMITTEE INQUIRY INTO THE OPERATION, REGULATION AND FUNDING OF AIR ROUTE SERVICE DELIVERY TO RURAL, REGIONAL AND REMOTE COMMUNITIES SUBMISSION BY VIRGIN AUSTRALIA FEBRUARY 2018 Introduction The Virgin Australia Group of Airlines (Virgin Australia) welcomes the opportunity to lodge a submission to the Senate Rural and Regional Affairs and Transport References Committee’s Inquiry into the operation, regulation and funding of air route service delivery to rural, regional and remote communities. As an integrated airline group, Virgin Australia offers services in all major segments of the Australian aviation market. This includes regular public transport (RPT) flights offered by Virgin Australia Airlines (VAA) as a premium service carrier operating on 71 domestic and 30 international routes, and low-cost carrier Tigerair Australia’s (Tigerair) services on 23 domestic routes catering to the budget/leisure segment of the market. Virgin Australia Regional Airlines (VARA) principally serves the charter flight requirements of a number of our corporate clients, in addition to operating RPT flights on routes to the Indian Ocean Territories under a contractual arrangement with the Commonwealth Department of Infrastructure and Regional Development. Virgin Australia Cargo offers air freight transport, utilising the cargo hold space on VAA’s RPT flights and through the operation of a network of dedicated freighter aircraft. In addition to our own operations, Virgin Australia offers travellers access to flights operated by our international airline alliance partners to over 450 destinations across the world. Our key alliance partners Air New Zealand, Delta Air Lines, Etihad Airways, HNA Aviation Group and Singapore Airlines also offer code share services on VAA’s domestic flights, including on regional routes.
    [Show full text]
  • Aviation Industry Leaders Report 2021: Route to Recovery
    The Aviation Industry Leaders Report 2021: Route to Recovery www.aviationnews-online.com www.kpmg.ie/aviation KPMG REPORT COVERS 2021.indd 1 20/01/2021 14:19 For what’s next in Aviation. Navigating Change. Together. Your Partner For What’s Next KPMG6840_Aviation_Industry_Leaders_Report REPORT COVERS 2021.indd 2021 2 Ads x 4_Jan_2021.indd 4 19/01/202120/01/2021 15:37:29 14:19 CONTENTS 2 List of 10 Regional Review 24 Airline Survivorship 36 Return of the MAX 54 Chapter Four: The Contributors and Post-Covid World Acknowledgements Chapter One Assessing which Boeing’s 737 MAX incorporates a regional airlines will survive the aircraft was cleared for The recovery from 4 Foreword from Joe review of the aviation immediate health crisis return to service after the devastation the O’Mara, Head of market. and the subsequent the US Federal Aviation coronavirus pandemic Aviation, KPMG recovery period has Administration officially has wrought on the 18 Government rescinded the grounding world is expected to be Ireland become an essential Lifelines skill for lessors, lenders order. Industry experts slow but how will the 6 Chapter One: and suppliers. discuss the prospects new world environment This section takes a for the aircraft type and impact demand for air Surviving the Crisis deep dive into the levels 28 Chapter Two: Fleet how it will be financed. travel. This chapter also of government support considers the impact This chapter considers Focus for the aviation industry 44 Chapter Three: The of climate change the macroeconomic and around the world and Airlines are likely to Credit Challenge concerns on the aviation geopolitical shock of the considers its impact emerge from the crisis coronavirus pandemic industry.
    [Show full text]
  • Tigerair One Time Flight Change Fee Waiver
    Tigerair One Time Flight Change Fee Waiver Is Sidney rightward or awakened after unriveted Burke divagates so stethoscopically? Witching Emanuel proffer, his concernedness apperceives tats reposefully. Neap Bartolemo never prospects so quiveringly or rase any inequality mistily. We strongly positioned for one on tigerair passengers on all fees are! General enhancements to change fee waiver policies and changes and. Klm together in lieu of its tigerair australia flight to arrival date of content or air availability demote rules will let you can be done today may. Flights are smooth flight waivers and fees associated to be. You aware of copyright infringement notice as a simplified city and friendly air fares product that are you or give them. With a repricing algorithm and export data is confirmed with extended period of critical tasks to give a different than two defined as your original and ancillaries. What fees on tigerair taiwan taoyuan airport changes can be changing, fee waivers issued free changes can continue domestic service over branded apps to. You comply as tigerair. This time during your tigerair flight waivers and fees, you an application without the emd interline agreement check with. If one flight waivers. Travelport rapid reprice waiver, fee waivers issued in denver, you and also the passengers after field from the status code is. This change fees not changing and tigerair taiwan operates services, albeit at any. Airlines flights between flight waivers. Singapore embassey in time, tigerair taiwan do what kinds of our training dates and waiver, and is not a new blended ptc power pricing. It on one page as changes, fees are changing or tigerair.
    [Show full text]
  • VAH HY14 Results Presentation 28Feb14 Vfinal ASX
    For personal use only 2014 Half Year Results Virgin Australia Holdings Limited 28 February 2014 Half year in review • Australian aviation market continues to face challenging conditions, ongoing subdued consumer sentiment and economic uncertainty • Effect of strong market capacity growth from FY13 and aggressive pricing also impacted trading and competitive environment • Cost of the carbon tax unrecovered across the aviation industry • Australian aviation industry profitability in H1 FY14 lowest in 20 years 1 For personal use only 2 Note: 1 Statement based on industry 2014 Half Year EBIT compared to the annual 1992 to 2013 industry Financial Year EBIT contributions. Australian aviation industry profitability Australian aviation industry EBIT 1 (FY92 – H1 FY14) Millions of dollars 1,500 1,200 900 600 300 0 (300) FY92 FY94 FY96 FY98 FY00 FY02 FY04 FY06 FY08 FY10 FY12 H1 FY14 2 For personal use only Australian aviation industry profitability in H1 FY14 lowest in over 20 years Note: ‘Australian aviation industry’ means mainline Regular Public Transport (RPT) carriers only. 1 Australian aviation industry EBIT from FY92 to FY13 and H1 FY14 includes Virgin Australia, Qantas Group, Tigerair Australia and Ansett. 2 Statement based on industry 2014 Half Year EBIT compared to the annual 1992 to 2013 industry Financial Year EBIT contributions. 3 Source: Company filings and reports. Financial summary • Pre-tax loss (excluding impact of Tigerair Australia 1 and business transformation and other expenses 2) of $49.7m – in line with expectations • Statutory
    [Show full text]
  • Tigerair Australia Introduces Low Cost Air Travel Option Between Melbourne and Canberra
    TIGERAIR AUSTRALIA INTRODUCES LOW COST AIR TRAVEL OPTION BETWEEN MELBOURNE AND CANBERRA. Thursday 8 December: Tigerair Australia celebrated the airline’s first flight between Melbourne and Canberra today, signaling the arrival of a much anticipated low cost option for those travelling to and from the nation’s capital. Tigerair’s new services are currently the only low cost air travel option available to Canberrans and will also prove timely for Victorians keen for affordable flights to Canberra, as the city becomes an increasingly attractive tourism destination due to its rich mix of art, culture, food, exhibitions and world class events. The inaugural service between Melbourne and Canberra (TT667) arrived into Canberra Airport at 7.00 pm this evening. A ceremonial water cannon salute marked the arrival of the first Tigerair flight into Canberra and each passenger onboard the inaugural service received a welcome pack and a toy tiger, courtesy of Canberra Airport, the National Zoo and Aquarium and Visit Canberra. The Zoo’s tiger mascot was also on hand to greet passengers with a dance, and an invitation to visit the real thing. Tigerair Australia Commercial Director Adam Rowe says the airline is pleased with early demand for the new services and looks forward to continuing to partner with Canberra Airport and the ACT Government, through Visit Canberra, to stimulate air travel on the new route. “Tigerair Australia is pleased to have launched the only low-cost services between Melbourne and Canberra earlier today, providing over 2,500 additional visitor seats every week through Melbourne and Canberra Airports.” “Tigerair Australia has really changed its stripes.
    [Show full text]
  • Annual Report 2018 Our Network
    ANNUAL REPORT 2018 OUR NETWORK COPENHAGEN MOSCOW MINSK MANCHESTER DUBLIN AMSTERDAM LONDON DUSSELDORF BRUSSELS CALGARY FRANKFURT PARIS ASTANA VANCOUVER MUNICH VIENNA ZURICH GENEVA VENICE BELGRADE SEATTLE OTTAWA MILAN BOLOGNA CHANGCHUN MINNEAPOLIS MONTREAL PORTLAND TURIN GENOA SPLIT TORONTO BARCELONA FLORENCE DUBROVNIK DETROIT BARI NEWARK BOSTON ROME ISTANBUL BRINDISI CHICAGO NEW YORK MADRID NAPLES BEIJING SACRAMENTO RENO SALT LAKE CITY COLUMBUS LAMEZIA TERME SKOPJE INDIANAPOLIS PHILADELPHIA PALERMO SEOUL DENVER BALTIMORE TIANJIN SAN FRANCISCO CINCINNATI WASHINGTON (DULLES) CATANIA ATHENS XI’AN BUSAN TOKYO (NARITA) ASPEN KANSAS CITY NAGOYA OAKLAND NASHVILLE WASHINGTON (REAGAN) RABAT CHENGDU TOKYO (HANEDA) SAN JOSE LAS VEGAS MEMPHIS RALEIGH/DURHAM ISLAMABAD FUKUOKA ATLANTA BEIRUT OSAKA LOS ANGELES PHOENIX DALLAS (LOVE FIELD) CASABLANCA CHONGQING NANJING DALLAS (FORT WORTH) AMMAN LAHORE SAN DIEGO TUCSON WUHAN SHANGHAI SAN AUSTIN HANGZHOU HERMOSILLO ANTONIO ORLANDO CAIRO KUWAIT NEW KATHMANDU NANCHANG HOUSTON DAMMAM CHIHUAHUA ORLEANS TAMPA DUBAI CHANGSHA FT LAUDERDALE MEDINA BAHRAIN DELHI KUNMING FUZHOU MONTERREY RIYADH ABU DHABI MIAMI DOHA KARACHI DHAKA SHENZHEN XIAMEN LA PAZ CULIACAN MUSCAT HONOLULU JEDDAH AL AIN KOLKATA GUANGZHOU KAUAI SAN JOSE DEL CABO CANCUN MANDALAY HONG KONG GUADALAJARA AHMEDABAD MAUI PUERTO VALLARTA CHIANG MAI HAIKOU COZUMEL MUMBAI HANOI KONA VISAKHAPATNAM SANYA MEXICO CITY KHARTOUM HYDERABAD BANGKOK DA NANG HUATULCO BANGALORE YANGON MANILA SIEM REAP COIMBATORE CHENNAI NHA TRANG KOCHI PHNOM PENH KOH SAMUI HO CHI MINH
    [Show full text]
  • Virgin Australia Closes Budget Offshoot, Fires 3,000 Staff 5 August 2020
    Virgin Australia closes budget offshoot, fires 3,000 staff 5 August 2020 could be longer," Virgin Australia CEO Paul Scurrah said in the statement. "As a business we must make changes to ensure the Virgin Australia Group is successful in this new world," he added. US private equity giant Bain Capital was successful in its takeover bid for Virgin Australia in late June. The deal is subject to regulatory approval and is due to be completed this month. The global aviation industry is facing its biggest crisis to date, with numerous big-name carriers seeking billions of dollars to stop them from going Virgin Australia is attempting to revive its fortunes after under, while others have gone out of business. going into voluntary administration in April Before the pandemic, the airline had struggled for years against larger carrier Qantas, which would have enjoyed a virtual monopoly if Virgin went out Pandemic-struck airline Virgin Australia announced of business. Wednesday it would close budget subsidiary Tigerair Australia and lay off 3,000 staff as it Scurrah predicted that even if travel recovers to pre- prepares to relaunch under new owners. pandemic levels, successful airlines will "look very different" to the way they did previously, requiring The carrier is attempting to revive its fortunes long-term capital and a lower cost base. following its decision to go into voluntary administration in April shortly after Australia closed © 2020 AFP its international borders and domestic travel plunged. Virgin Australia said in an announcement to the Australian Securities Exchange on Wednesday that it would axe its budget Tigerair Australia brand and 3,000 jobs while retaining 6,000 staff.
    [Show full text]
  • Virgin Australia Holdings Limited and Certain Subsidiaries (All Administrators Appointed)
    Virgin Australia Holdings Limited and certain subsidiaries (All Administrators Appointed) Update on frequently asked questions (FAQs) 3 September 2020 Since issuing their report to creditors dated 25 August 2020 (Report), the Voluntary Administrators have received a number of questions ahead of the second meeting of creditors on 4 September 2020. Provided below is an update to the FAQs outlined in section 1.9 of their Report. The concurrent second meeting of creditors of Virgin Australia Holdings Ltd (Administrators Appointed) ACN 100 686 226 and each of its subsidiaries listed on www.deloitte.com/au/virgin is to be held Friday, 10:00am (AEST) on 4 September 2020 (second meeting). To attend the second meeting creditors must register their details here VAHregistrationform.deloitte.com.au. Question Response Information for customers 1. I have a credit for a cancelled You should have received separate communications on how this process affects you. If, not, flight. What does this mean for please refer to information on the Virgin website here: me? https://travel.virginaustralia.com/au/coronavirus-update/change-cancel Under the terms of the sale of the Virgin Group to Bain, following completion of the sale, Virgin Group will provide you with a new credit for an amount equal to any remaining value on your Conditional Credit (Future Flight credit). Future Flight credits will be available for booking flights up to 31 July 2022 with travel valid until 30 June 2023. Bookings using your credit will be subject to seat availability within the fare class reserved for Future Flight credits on your selected flight, and will be subject to its own terms and conditions.
    [Show full text]
  • Circular to Agents 21 May 2020 Dear Sir / Madam Virgin Australia
    Deloitte Financial Advisory Pty Ltd ACN 611 749 841 Grosvenor Place 225 George Street Sydney, NSW, 2000 Australia Phone: +61 2 9322 7000 www.deloitte.com.au Circular to Agents 21 May 2020 Dear Sir / Madam Virgin Australia Holdings Limited ACN 100 686 226 and certain entities (all Administrators Appointed) (the Companies or Virgin Companies) Virgin Australia - Conditional credit policy Vaughan Strawbridge, John Greig, Sal Algeri and I were appointed Joint and Several Administrators (Administrators) of the Virgin Companies on 20 April 2020, pursuant to the provisions of Section 436A of the Corporations Act 2001 (Act). On 13 May 2020, Orders were made in the Federal Court of Australia which affect the administration of the Virgin Companies, including issuing conditional credits to customers of the Virgin Companies. A copy of the Orders is available at the Administrators’ website: www.deloitte.com/au/virgin Conditional credit policy As the Virgin Companies, including Virgin Australia Airlines and Tigerair Australia are in voluntary administration, the ability for customers to obtain a refund or standard credit for cancelled flights and other services is affected. Customers who are entitled to a refund or credit in respect of a flight cancelled prior to entry into voluntary administration are likely to be unsecured creditors of the Virgin Companies. In the event the Virgin Companies were to proceed into liquidation, based on the Administrators' work undertaken to date and our understanding of the Virgin Companies' financial position, such creditors are unlikely to be made whole. Pursuant to the Orders, the Administrators have been supported in providing affected customers with conditional credits which provide an option for impacted customers that is above what they would ordinarily be entitled to during the administration process.
    [Show full text]