Provider Directory | Colorado 2021
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Colorado 2021 Provider Directory For non-Medicare plans including: HMO, DHMO, HDHP, and Kaiser Permanente Select Health Plans Your personal reference guide to Kaiser Permanente medical offices, providers, facilities, and more. kp.org Your care options Online/mobile CHAT 1 Chat with a Kaiser Permanente doctor from 6 a.m. to 10 p.m., 7 days a week. You can also chat with a pharmacist and financial counselor. Online chat is for routine and urgent medical advice. If needed, doctors will refer you for in- person care and order prescriptions. E-MAIL1 At Kaiser Permanente, you have many ways Get answers to non-urgent medical questions to get care, including in-person, online, and by by emailing your doctor’s office through our phone. With most plans, there is no additional secure message center, typically within 24 hours. cost for phone and online care options. If you have questions about your benefits or cost of E-VISIT 1 care: Get a personalized care plan from a Kaiser Permanente nurse after filling out a • Review your Evidence of Coverage, brief questionnaire about your symptoms. Membership Agreement, or Certificate of The typical response time is within 4 hours. Insurance at kp.org/eoc • Call Member Services at 303-338-3800 or SCHEDULED PHONE OR VIDEO VISITS2 1-800-632-9700 (TTY 711) Schedule a video or phone visit with your Kaiser • Chat with a Financial Counselor online Permanente doctor or mental health provider for at kp.org or call 303-338-3025 or the same high-quality care as an in-person visit. 1-877-803-1929 (TTY 711) 24/7 ADVICE Chat, video, and phone services are offered You can call the Appointment and Advice at no additional cost for most health plans. Contact Center 24/7 if you need routine or For these services, some PPO or high deductible urgent medical or mental health advice or need health plans are subject to a copayment, coinsur- help choosing the right care option. ance or deductible first before being provided at 24/7, ON-DEMAND PHONE & VIDEO VISITS2 no additional cost. Visit with a doctor anytime, day or night, by video or phone. Get routine or urgent medical advice, referrals, prescriptions and more. 1. These services are available when you see Kaiser Permanente providers. 2. Affiliated providers may or may not have access to your Kaiser Permanente electronic health records. Kaiser Permanente Provider Directory 1 In Person If you have an urgent care need, call us for advice. We can help you determine what type DOCTOR’S VISIT of care is most appropriate for your condition/ See your primary care provider or a specialist. symptom or help you schedule an appointment, Schedule a visit through kp.org, the mobile app, if appropriate. To get advice or schedule an 2 or the Appointment and Advice Contact Center. appointment, call 303-338-4545 or MENTAL HEALTH SERVICES 1-800-218-1059 (TTY 711). Get care for a wide range of mental health URGENT CARE AT HOME and addiction services, including treatment for Members who live in Denver/Boulder or depression, substance use, eating disorders, Colorado Springs can also get in-home urgent medication evaluation and management, care from DispatchHealth: and more. 8 a.m. to 10 p.m., 7 days a week. To connect with a mental health care provider, Denver/Boulder: 303-500-1518 call 303-471-7700 (TTY 711), or toll free at Colorado Springs: 719-270-0805 1-866-359-8299 (TTY 711). Those who live in TTY 711 Southern Colorado can call 1-866-702-9026 (TTY 1-866-835-2755). EMERGENCY CARE When your health is in danger and you require IN-PATIENT CARE immediate care. For example, if you feel like you If you require a scheduled hospitalization, your are having a heart attack, have severe difficulty doctor will most likely refer you to one of many breathing, lose the ability to talk or to move hospitals that are in-plan with Kaiser Permanente. one side of the body, develop slurred speech, URGENT CARE experience a sudden change in consciousness, For illnesses or injuries requiring prompt have serious wounds or injuries, or have a attention but are not medical or psychiatric psychiatric emergency. emergencies. This can include abdominal pain, If you think you are experiencing an emergency asthma, cough, fever, sore throat, earaches, medical condition, call 911 or, if time and safety headaches, migraines, minor lacerations, ankle permit, go to the nearest emergency room. Your sprains, and other urgent conditions. care will be covered. For a complete definition Kaiser Permanente urgent care centers at the of an emergency medical condition, please refer Lakewood, Lone Tree, and Aurora Centrepoint to your Evidence of Coverage, Membership Medical Offices offer evening, weekend, and Agreement, or Certificate of Insurance at holiday hours. Our providers can see patients kp.org/eoc. of all ages and have access to your electronic medical record. Each location offers imaging, lab, and pharmacy services. Check kp.org/locations for up-to-date provider listings 2 About this directory The information in this directory is current to the best of Kaiser Permanente’s knowledge as of the date of publication and applies to commercial plans underwritten by Kaiser Foundation Health Plan of Colorado. An authorization or referral may be required to access some providers in this directory. The availability of physicians, hospitals, providers, and services may change. This directory is for non-Medicare plans including: HMO, DHMO, HDHP, and Kaiser Permanente Select Plan members. If you are a Kaiser Permanente Select Plan member, please note that all available providers are identified as noted at the footer of each page. If you do not see this symbol after the provider name, the physician is not available to provide your care within your Kaiser Permanente Plan. Kaiser Permanente considers the following factors as it builds and maintains provider networks: • Size and demographics of the population to be served • The inventory of provider and facility types required to serve the population • Practitioner-to-member ratios and geographic access standards • Application of credentialing criteria encompassing but not limited to educational training, licensing, professional experience, board certification, and professional references You may select a primary care provider (PCP) from family medicine, pediatrics, or internal medicine. When possible, we encourage you to choose a PCP whose office is in a Kaiser Permanente Medical Office Building. You may have a higher copayment and/or coinsurance with certain PCP providers. Please refer to your Evidence of Coverage for more detail. An authorization or referral may be required to access some providers in this directory. If you have questions, contact Member Services. Kaiser Permanente is not responsible for use of outdated directories. To obtain the most current provider directory information or if you are unable to find a provider that meets your needs within this directory, please consult the online directory at kp.org/locations or contact Member Services at 303-338-3800 or 1-800-631-9700 (TTY 711), Monday through Friday, 8 a.m. to 6 p.m. Note: An Essential Community Provider (ECP) is a health care provider that serves high-risk, special needs, and underserved individuals. Per the Affordable Care Act, Health Plans are required to have contracts with an adequate number of these providers throughout the areas they serve. To report any inaccuracies in this directory, please call Member Services at 303-338-3800 or 1-800-631-9700 (TTY 711), Monday through Friday, 8 a.m. to 6 p.m. Members may also report directory inaccuracies at kp.org/memberservices. PHYSICAL DISABILITIES ACCOMMODATIONS It is Kaiser Permanente’s policy to make our facilities, services, and programs accessible to individuals with disabilities, in compliance with federal and state laws that prohibit discrimination based on disability. Kaiser Permanente provides reasonable accommodations to individuals with disabilities, including: (1) access to service animals and their users, except where the animal poses a significant risk to health or safety; (2) appropriate auxiliary aids and services when necessary to ensure effective communication with individuals with hearing, cognitive, and/or communication-related disabilities, including qualified sign language interpreter services and informational materials in alternative formats (examples include large print, audio tape/CDs, electronic texts/disks/CD-ROMs, and Braille); and (3) accessible exam rooms and medical equipment for individuals with disabilities. If you have a specific question, please contact Member Services. Date published: March 2021 Kaiser Permanente Provider Directory 3 ABA Behavioral Analyst Intercare Therapy, Inc.