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Magisterarbeit / Master's Thesis
MAGISTERARBEIT / MASTER’S THESIS Titel der Magisterarbeit / Title of the Master‘s Thesis Wahrnehmung und Bewertung von Krisenkommunikation Eine Untersuchung am Beispiel des Flugzeugunglücks der Lufthansa-Tochter Germanwings am 24. März 2015 verfasst von / submitted by Raffaela ECKEL, Bakk. phil. angestrebter akademischer Grad / in partial fulfilment of the requirements for the degree of Magistra der Philosophie (Mag. phil.) Wien, 2016 / Vienna, 2016 Studienkennzahl lt. Studienblatt / degree programme code as it appears on the student record sheet: A 066 841 Studienrichtung lt. Studienblatt / degree programme as it appears on the student record sheet: Publizistik- und Kommunikationswissenschaft Betreut von / Supervisor: Univ.-Prof. Dr. Sabine Einwiller Eidesstattliche Erklärung Ich erkläre hiermit an Eides statt, dass ich die vorliegende Arbeit selbstständig und ohne Benutzung anderer als der angegebenen Hilfsmittel angefertigt habe. Die aus fremden Quellen direkt oder indirekt übernommenen Gedanken sind als solche kenntlich ge- macht. Die Arbeit wurde bisher in gleicher oder ähnlicher Form keiner anderen Prü- fungsbehörde vorgelegt und auch noch nicht veröffentlicht. Wien, August 2016 Raffaela Eckel Inhaltsverzeichnis 1 Einführung und Problemstellung ......................................................................................... 1 1.1 Theoretische Hinführung: Beitrag der Wissenschaft zu einer gelungenen Krisenkommunikation.................................................................................................... 2 1.2 -
Seismic Activity and Air Traffic Safety
Seismic activity and air traffic safety M. Kovalyov Once is an accident, twice is a coincidence, three times is a pattern. Ian Fleming. It has been almost two years since the tragic crash of Germanwings Flight 9525. The cause of the crash was ruled to be co-pilot’s suicide. A huge media frenzy followed the announcement with numerous ’experts’ in aviation, psychology, and every other imaginable field offering their analysis and advice. What has not been mentioned by the media is that the crash was only one of at least six mysterious airplane crashes in the same geographical region: 1) Germanwings Flight 9525 crashed on March 24, 2015 at 9:41 at 44:28oN; 6:44oE 1,2 . After an unprecedentedly short investigation of less then two days3,4 , it was announced that the mentally sick 28-year-old co-pilot Andreas Lubitz barricaded himself inside the cockpit and deliberately rammed the plane into the Alps. But why would the physically fit and smiling 28-year old co-pilot running marathon(s), as shown on the Internet pictures, who just purchased a brand new car, commit suicide? Those who knew him insisted Lubitz was not suicidal5. Many witnesses reported explosion and smoke before the plane plunged into the Alps and debris was found upstream from the crash site suggesting that at least one piece of fuselage had "been detached from the aircraft before impact"6; which can only happen if the plane exploded in the air. 2) Air France Flight 178 crashed on September 1, 1953 at 23:30 Paris time at practically the same place as the previous flight at 44:29oN; 6:7oE 7 amidst violent storms after "the flight had deviated from the planned course for unknown reasons". -
Crisis Communication
Crisis communication The case of the airline industry during the COVID-19 pandemic Marlies Nittmann Supervisor: Robert Ciuchita Department of Marketing Hanken School of Economics Helsinki 2021 i HANKEN SCHOOL OF ECONOMICS Department of: Type of work: Marketing Master’s Thesis Author: Date: 31.3.2021 Marlies Nittmann Title of thesis: Crisis Communication: The case of the airline industry during the COVID-19 pandemic Abstract: Due to the increasing frequency of crises and the diversification of their causes, a wide range of research has been completed in this field. However, the crisis communication literature has not yet thoroughly covered the topic of public health crises and the corporate communication during such a global event. Further, examples of crisis communication used by companies in particular industries are limited. Therefore, this thesis studies the crisis communication literature to receive a better understanding of the theory before looking at the corporate communications from four European airline companies. A comparative case study approach is used in order to receive an insight into the communication strategies applied by the aviation industry during a pandemic. A quantitative study is conducted, and the web pages, newsletters and press releases are analysed. Based on the conducted research, six main topics of communication are established and compared to the previous findings of the literature. Even though the four case companies share similar information with their stakeholders, they differ in the way they approach the messages, how they communicate and when they engage with their stakeholders. This study adds to the crisis communication literature focusing on public health crises, such as the COVID-19 pandemic, as well as to the literature covering crisis communication in the aviation industry. -
Forum Non Conveniens in Foreign Air Carrier Litigation: a Sustained Response to an Evolving Plaintiffs’ Strategy
FORUM NON CONVENIENS IN FOREIGN AIR CARRIER LITIGATION: A SUSTAINED RESPONSE TO AN EVOLVING PLAINTIFFS’ STRATEGY By Alan H. Collier 1 Regardless of where an airplane crash occurs – be it a runway in Taiwan or in the airspace over Germany – plaintiffs’ lawyers will inevitably counsel their international clients to bring claims in the United States, regardless of the situs of the accident or even plaintiffs’ residence. Traditionally, the common law doctrine of forum non conveniens has offered American aviation companies protection from claims based on international air crashes filed by foreign plaintiffs in the United States. High verdicts, the right to a jury and fewer restrictions on evidence, however, are all strong incentives to find a way to litigate in America. Plaintiffs will aggressively attempt to avoid the doctrine through any means possible, including bringing suit against U.S. airlines, manufacturers and other entities even though their connection to the accident may be tenuous. Where a defendant can demonstrate that the matter is more sensibly litigated elsewhere – typically the situs of the accident or the plaintiffs’ place of residence – courts will often enforce the forum non doctrine, even though the damages may be less, or the relief available different, than in the U.S. Recent trends among plaintiffs indicate a continuing determination to find a U.S. venue to hear complaints arising from international airplane crashes with little or no U.S. interest involved. Such attempts include asserting claims against U.S.-based defendants who have little or no connection to the crash. Members of marketing-alliances have been sued for the alleged actions of other members, although the alleged tort had nothing to do with the marketing agreement. -
Air Transport Industry Analysis Report
Annual Analyses of the EU Air Transport Market 2016 Final Report March 2017 European Commission Annual Analyses related to the EU Air Transport Market 2016 328131 ITD ITA 1 F Annual Analyses of the EU Air Transport Market 2013 Final Report March 2015 Annual Analyses of the EU Air Transport Market 2013 MarchFinal Report 201 7 European Commission European Commission Disclaimer and copyright: This report has been carried out for the Directorate General for Mobility and Transport in the European Commission and expresses the opinion of the organisation undertaking the contract MOVE/E1/5-2010/SI2.579402. These views have not been adopted or in any way approved by the European Commission and should not be relied upon as a statement of the European Commission's or the Mobility and Transport DG's views. The European Commission does not guarantee the accuracy of the information given in the report, nor does it accept responsibility for any use made thereof. Copyright in this report is held by the European Communities. Persons wishing to use the contents of this report (in whole or in part) for purposes other than their personal use are invited to submit a written request to the following address: European Commission - DG MOVE - Library (DM28, 0/36) - B-1049 Brussels e-mail (http://ec.europa.eu/transport/contact/index_en.htm) Mott MacDonald, Mott MacDonald House, 8-10 Sydenham Road, Croydon CR0 2EE, United Kingdom T +44 (0)20 8774 2000 F +44 (0)20 8681 5706 W www.mottmac.com Issue and revision record StandardSta Revision Date Originator Checker Approver Description ndard A 28.03.17 Various K. -
Chapter 1: Introduction and Background
A GEOGRAPHICAL ANALYSIS OF AIR HUBS IN SOUTHEAST ASIA HAN SONGGUANG (B. Soc. Sci. (Hons.)), NUS A THESIS SUBMITTED FOR THE DEGREE OF MASTER OF SOCIAL SCIENCES DEPARTMENT OF GEOGRAPHY NATIONAL UNIVERSITY OF SINGAPORE 2007 A Geographical Analysis of Air Hubs in Southeast Asia ACKNOWLEDGEMENTS It seemed like not long ago when I started out on my undergraduate degree at the National University of Singapore and here I am at the conclusion of my formal education. The decision to pursue this Masters degree was not a straightforward and simple one. Many sacrifices had to be made as a result but I am glad to have truly enjoyed and benefited from this fulfilling journey. This thesis, in many ways, is the culmination of my academic journey, one fraught with challenges but also laden with rewards. It also marks the start of a new chapter of my life where I leave the comfortable and sheltered confines of the university into the “outside world” and my future pursuit of a career in education. I would like to express my heartfelt thanks and gratitude to the following people, without whom this thesis would not have been possible: I am foremost indebted to Associate Professor K. Raguraman who first inspired me in the wonderful field of transport geography from the undergraduate modules I did under him. His endearing self, intellectual guidance, critical comments and helpful suggestions have been central to the completion of this thesis. A special word of thanks to you Ragu, my supervisor, mentor, inspiration and friend. All faculty members at the Department of Geography, NUS who have taught me (hopefully well enough!) during my undergraduate and postgraduate days in the university and enabled me to see the magic behind the discipline that is Geography. -
2015 REVIEW • Ryanair Introduces Direct Flights from Larnaka to Brussels
2016 REVIEW SPONSORED BY: 1 www.atn.aero 2015 REVIEW • Ryanair introduces direct flights from Larnaka to Brussels JANUARY 4/1/2016 14/1/2016 • Etihad Airways today launched fresh legal action in a bid to overturn a German court’s decision to revoke the approval for 29 of its • Genève Aéroport welcomed a total of nearly 15.8 million passengers codeshare flights with airberlin in 2015 • ALTA welcomes Enrique Cueto as new President of its Executive 5/1/2016 Committee • Spirit Airlines, Inc. today announced Robert L. Fornaro has been appointed President and Chief Executive Officer, effective immediately 6/1/2016 • FAA releases B4UFLY Smartphone App 7/1/2016 • The International Air Transport Association (IATA) announced it is expanding its activities to prevent payment fraud in the air travel industry • Boeing delivered 762 commercial airplanes in 2015, 39 more than the previous year and most ever for the company as it enters its centennial year • Rynair become the first airline to carry over 100m international Source: LATAM customers in one year • American Airlines and LATAM Airlines Group are applying for • BOC Aviation orders 30 A320 Family regulatory approval to enter into a joint business (JB) to better serve their customers • Bordeaux Airport 2015 review: Nearly 5,300,000 passengers in 2015: growth of +7.6% 15/1/2016 • Etihad Airways today welcomed the ruling by the higher administrative 8/1/2016 court in Luneburg reversing an earlier judgment and allowing it to • The European Commission has approved under the EU Merger continue operating -
New York Transportation Development Corporation Special Facility Revenue Refunding Bonds, Series 2015 (Terminal One Group Association, L.P
New Issue – Book-Entry Only Ratings: See “Ratings” herein. In the opinion of Winston & Strawn LLP and the Hardwick Law Firm, LLC, Co-Bond Counsel, based on existing statutes, regulations, rulings and court decisions, interest on the Series 2015 Bonds is not included in gross income for federal income tax purposes and is not includable in taxable income for purposes of personal income taxes imposed by the State of New York, The City of New York and the City of Yonkers, New York, assuming compliance with certain covenants and the accuracy of certain representations, except that no opinion is expressed by Co-Bond Counsel as to the exclusion from such gross income and such taxable income of interest on any Series 2015 Bond during the period that such Series 2015 Bond is held by a “substantial user” of the facilities refinanced by the Series 2015 Bonds or a “related person” within the meaning of Section 147(a) of the Internal Revenue Code, as amended. In the further opinion of Co-Bond Counsel, interest on the Series 2015 Bonds is treated as an item of tax preference to be included in calculating the alternative minimum taxable income for purposes of the alternative minimum tax imposed with respect to individuals and corporations. See “Tax Matters” in this Official Statement. $167,260,000 ® New York Transportation Development Corporation Special Facility Revenue Refunding Bonds, Series 2015 (Terminal One Group Association, L.P. Project) Dated: Date of Issuance Due: January 1, as shown on the inside front cover The Special Facility Revenue Refunding Bonds, Series 2015 (Terminal One Group Association, L.P. -
Air France-KLM Group for the Year Ended Activity AFR 33 December 31, 2012
Selected fi nancial information 2 Highlights of the 2012 fi nancial year AFR 4 4.6 Note on the methodology for the reporting Corporate governance AFR 5 of the environmental indicators 129 1.1 The Board of Directors 6 4.7 Environmental indicators 132 1.2 The CEO Committee 30 4.8 Statutory Auditor’s Attestation report on the social, environmental and corporate 1 1.3 The Group Executive Committee 30 citizenship information disclosed in the 2012 management report 136 4.9 Statutory Auditor’s Assurance report on a selection of environmental and social indicators of Air France-KLM group for the year ended Activity AFR 33 December 31, 2012. 137 2.1 Market and environment 34 2.2 Strategy 42 2 Activities Financial r eport 139 2.3 Passenger business 45 2.4 Cargo business 53 5.1 Investments and fi nancing 140 2.5 Maintenance business 57 5.2 Property, plant and equipment 143 2.6 Other businesses 62 5 5.3 Comments on the fi nancial statements 146 2.7 Fleet 64 5.4 Key fi nancial indicators 150 2.8 Highlights of the beginning Financial statements AFR of the 2013 fi nancial year 71 5.5 Consolidated fi nancial statements 156 5.6 Notes to the consolidated fi nancial statements 163 5.7 Statutory auditors’ report on the consolidated fi nancial statements 245 Risks and risk 5.8 Statutory fi nancial statements 247 5.9 Five-year results summary 259 management AFR 73 5.10 Statutory Auditor’s report 3.1 Risk management process 74 on the fi nancial statements 260 3 3.2 Risk factors and their management 75 5.11 Statutory Auditors’ special report on regulated agreements and commitments 261 3.3 Market risks and their management 83 3.4 Report of the Chairman of the Board of Directors on corporate governance, internal control and risk management for the 2012 fi nancial year 87 3.5 Statutory auditors’ report prepared in accordance Other information 265 with article L.225-235 of the French Commercial Code (Code de commerce) on the report prepared 6.1 History 266 by the Chairman of the Board of Directors of Air France-KLM S.A. -
Occupation, Environment, and Mental Health
Occupation, Environment, and Mental Health The Harvard community has made this article openly available. Please share how this access benefits you. Your story matters Citable link http://nrs.harvard.edu/urn-3:HUL.InstRepos:37945632 Terms of Use This article was downloaded from Harvard University’s DASH repository, and is made available under the terms and conditions applicable to Other Posted Material, as set forth at http:// nrs.harvard.edu/urn-3:HUL.InstRepos:dash.current.terms-of- use#LAA Occupation, Environment, and Mental Health Alexander Chu Wu A Dissertation Submitted to the Faculty of The Harvard T.H. Chan School of Public Health in Partial Fulfillment of the Requirements for the Degree of Doctor of Science in the Department of Environmental Health Harvard University Boston, Massachusetts May, 2018 Dissertation Advisor: Dr. Marc G. Weisskopf Alexander Chu Wu Occupation, Environment, and Mental Health ABSTRACT Despite a decades-old call for better understanding of the role of environmental pollutant influences on mental health, a comprehensive review of the literature on non-occupational exposures to environmental pollutants and adult mental health has not been performed. Second, the Germanwings Flight 9525 crash has brought the sensitive subject of airline pilot mental health to the forefront in aviation. Third, scientists use biomarkers to evaluate metal exposures. One biomarker, toenails, is easily obtained and minimally invasive, but less commonly used as a biomarker of exposure. Their utility will depend on understanding characteristics of their variation in a population over time. Fourth, toenails are less commonly used as a biomarker of exposure and has not been evaluated on its relationship with psychiatric outcomes; particularly depression and anxiety. -
EU Ramp Inspection Programme Annual Report 2018 - 2019
Ref. Ares(2021)636251 - 26/01/2021 Flight Standards Directorate Air Operations Department EU Ramp Inspection Programme Annual Report 2018 - 2019 Aggregated Information Report (01 January 2018 to 31 December 2019) Air Operations Department TE.GEN.00400-006 © European Union Aviation Safety Agency. All rights reserved. ISO9001 Certified. Proprietary document. Copies are not controlled. Confirm revision status through the EASA-Internet/Intranet. An agency of the European Union Page 1 of 119 EU Ramp Inspection Programme Annual Report 2018 - 2019 EU Ramp Inspection Programme Annual Report 2018 - 2019 Aggregated Information Report (01 January 2018 to 31 December 2019) Document ref. Status Date Contact name and address for enquiries: European Union Aviation Safety Agency Flight Standards Directorate Postfach 10 12 53 50452 Köln Germany [email protected] Information on EASA is available at: www.easa.europa.eu Report Distribution List: 1 European Commission, DG MOVE, E.4 2 EU Ramp Inspection Programme Participating States 3 EASA website Air Operations Department TE.GEN.00400-006 © European Union Aviation Safety Agency. All rights reserved. ISO9001 Certified. Proprietary document. Copies are not controlled. Confirm revision status through the EASA-Internet/Intranet. An agency of the European Union Page 2 of 119 EU Ramp Inspection Programme Annual Report 2018 - 2019 Table of Contents Executive summary ........................................................................................................................................... 5 1 Introduction -
ISASI Forum Oct-Dec 2007.Pmd
Lederer Award Recipient: ‘Independence And Integrity’ Mark Tom McCarthy (Page 6) OCTOBER–DECEMBER 2007 Welcome to Singapore! (Page 3) Sharing Experience and Knowledge (Page 4) ISASI 2007 Trumpets Cooperation in ‘Lion City’ (Page 8) ‘Best in Seminar’ (Page 15) International Cooperation and Challenges: Understanding Cross-cultural Issues (Page 16) To Break the Chain Use AQP (Page 22) ○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○ CONTENTS FEATURES Volume 40, Number 4 Publisher Frank Del Gandio Editorial Advisor Richard B. Stone Special Section: ISASI 2007—Singapore Editor Esperison Martinez Design Editor William A. Ford 3 Welcome to Singapore! Associate Editor Susan Fager By Frank Del Gandio—ISASI president’s opening address to the 303 delegates Annual Report Editor Ron Schleede attending ISASI 2007. ISASI Forum (ISSN 1088-8128) is pub- 4 Sharing Experience and Knowledge lished quarterly by International Society of Air Safety Investigators. Opinions ex- By Mark V. Rosenker—Keynote address to the ISASI 2007 assembly. pressed by authors do not necessarily rep- 6 Lederer Award Recipient: ‘Independence and resent official ISASI position or policy. Editorial Offices: Park Center, 107 East Integrity’ Mark Tom McCarthy Holly Avenue, Suite 11, Sterling, VA 20164- By Esperison Martinez, Editor—ISASI 2007 award recipient has for 54 years 5405. Telephone 703-430-9668. Fax 703-430- ○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○ 4970. E-mail address [email protected]; for edi- dedicated his talents to the improvement of aviation safety. tor, [email protected]. Internet website: www.isasi.org. ISASI Forum is not responsible 8 ISASI 2007 Trumpets Cooperation in ‘Lion City’ for unsolicited manuscripts, photographs, or By Esperison Martinez, Editor—The seminar theme “International other materials. Unsolicited materials will be returned only if submitted with a self-ad- Cooperation: From Investigation Site to ICAO” received a thorough airing dressed, stamped envelope.