CODE OF CONDUCT 2007 Personal interests
8.—(1) You have a personal interest in any business of your authority where either—
(a) it relates to or is likely to affect—
(i) any body of which you are a member or in a position of general control or management and to which you are appointed or nominated by your authority;
(ii) any body—
(aa) exercising functions of a public nature; (bb) directed to charitable purposes; or (cc) one of whose principal purposes includes the influence of public opinion or policy (including any political party or trade union),
of which you are a member or in a position of general control or management;
(iii) any employment or business carried on by you; (iv) any person or body who employs or has appointed you; (v) any person or body, other than a relevant authority, who has made a payment to you in respect of your election or any expenses incurred by you in carrying out your duties; (vi) any person or body who has a place of business or land in your authority’s area, and in whom you have a beneficial interest in a class of securities of that person or body that exceeds the nominal value of £25,000 or one hundredth of the total issued share capital (whichever is the lower); (vii) any contract for goods, services or works made between your authority and you or a firm in which you are a partner, a company of which you are a remunerated director, or a person or body of the description specified in paragraph (vi); (viii) the interests of any person from whom you have received a gift or hospitality with an estimated value of at least £25; (ix) any land in your authority’s area in which you have a beneficial interest; (x) any land where the landlord is your authority and you are, or a firm in which you are a partner, a company of which you are a remunerated director, or a person or body of the description specified in paragraph (vi) is, the tenant; (xi) any land in the authority’s area for which you have a licence (alone or jointly with others) to occupy for 28 days or longer; or
(b) a decision in relation to that business might reasonably be regarded as affecting your well-being or financial position or the well-being or financial position of a relevant person to a greater extent than the majority of other council tax payers, ratepayers or inhabitants of the ward, as the case may be, affected by the decision;
(2) In sub-paragraph (1)(b), a relevant person is—
(a) a member of your family or any person with whom you have a close association; or (b) any person or body who employs or has appointed such persons, any firm in which they are a partner, or any company of which they are directors; (c) any person or body in whom such persons have a beneficial interest in a class of securities exceeding the nominal value of £25,000; or (d) any body of a type described in sub-paragraph (1)(a)(i) or (ii).
Disclosure of personal interests
9.—(1) Subject to sub-paragraphs (2) to (7), where you have a personal interest in any business of your authority and you attend a meeting of your authority at which the business is considered, you must disclose to that meeting the existence and nature of that interest at the commencement of that consideration, or when the interest becomes apparent. (2) Where you have a personal interest in any business of your authority which relates to or is likely to affect a person described in paragraph 8(1)(a)(i) or 8(1)(a)(ii)(aa), you need only disclose to the meeting the existence and nature of that interest when you address the meeting on that business. (3) Where you have a personal interest in any business of the authority of the type mentioned in paragraph 8(1)(a)(viii), you need not disclose the nature or existence of that interest to the meeting if the interest was registered more than three years before the date of the meeting. (4) Sub-paragraph (1) only applies where you are aware or ought reasonably to be aware of the existence of the personal interest. (5) Where you have a personal interest but, by virtue of paragraph 14, sensitive information relating to it is not registered in your authority’s register of members’ interests, you must indicate to the meeting that you have a personal interest, but need not disclose the sensitive information to the meeting. (6) Subject to paragraph 12(1)(b), where you have a personal interest in any business of your authority and you have made an executive decision in relation to that business, you must ensure that any written statement of that decision records the existence and nature of that interest. (7) In this paragraph, “executive decision” is to be construed in accordance with any regulations made by the Secretary of State under section 22 of the Local Government Act 2000(d).
Prejudicial interest generally
10.—(1) Subject to sub-paragraph (2), where you have a personal interest in any business of your authority you also have a prejudicial interest in that business where the interest is one which a member of the public with knowledge of the relevant facts would reasonably regard as so significant that it is likely to prejudice your judgement of the public interest.
(2) You do not have a prejudicial interest in any business of the authority where that business—
(a) does not affect your financial position or the financial position of a person or body described in paragraph 8; (b) does not relate to the determining of any approval, consent, licence, permission or registration in relation to you or any person or body described in paragraph 8; or (c) relates to the functions of your authority in respect of—
(i) housing, where you are a tenant of your authority provided that those functions do not relate particularly to your tenancy or lease; (ii) school meals or school transport and travelling expenses, where you are a parent or guardian of a child in full time education, or are a parent governor of a school, unless it relates particularly to the school which the child attends; (iii) statutory sick pay under Part XI of the Social Security Contributions and Benefits Act 1992, where you are in receipt of, or are entitled to the receipt of, such pay; (iv) an allowance, payment or indemnity given to members; (v) any ceremonial honour given to members; and (vi) setting council tax or a precept under the Local Government Finance Act 1992.
Prejudicial interests arising in relation to overview and scrutiny committees
11.— You also have a prejudicial interest in any business before an overview and scrutiny committee of your authority (or of a sub-committee of such a committee) where—
(a) that business relates to a decision made (whether implemented or not) or action taken by your authority’s executive or another of your authority’s committees, sub-committees, joint committees or joint sub-committees; and (b) at the time the decision was made or action was taken, you were a member of the executive, committee, sub-committee, joint committee or joint sub-committee mentioned in paragraph (a) and you were present when that decision was made or action was taken.
Effect of prejudicial interests on participation
12.—(1) Subject to sub-paragraph (2), where you have a prejudicial interest in any business of your authority—
(a) you must withdraw from the room or chamber where a meeting considering the business is being held— (i) in a case where sub-paragraph (2) applies, immediately after making representations, answering questions or giving evidence; (ii) in any other case, whenever it becomes apparent that the business is being considered at that meeting;
unless you have obtained a dispensation from your authority’s standards committee;
(b) you must not exercise executive functions in relation to that business; and (c) you must not seek improperly to influence a decision about that business.
(2) Where you have a prejudicial interest in any business of your authority, you may attend a meeting (including a meeting of the overview and scrutiny committee of your authority or of a sub-committee of such a committee) but only for the purpose of making representations, answering questions or giving evidence relating to the business, provided that the public are also allowed to attend the meeting for the same purpose, whether under a statutory right or otherwise.
AGENDA ITEM: 5/1
Cabinet: 18th September 2007
______Report of: Interim Manager Regeneration & Estates
Relevant Portfolio Holder: Councillor Ian Grant
Contact for further information: Jayne Traverse (Extn 5110) ______
SUBJECT: WEST LANCASHIRE LAND & PROPERTY & INSPIRE PROJECTS – CLAWBACK/RECOVERY OF GRANT AWARDS ______District wide.
1.0 PURPOSE OF THE REPORT
1.1 To advise Cabinet of the need to clawback/recover grants awarded to businesses under the Pilot Land and Property and Inspire projects, and to consider options and recommendations for a procedural framework for the clawback/recovery of such grants.
2.0 RECOMMENDATIONS
2.1 That the procedural framework to consider the clawback/recovery of grants, as set out in 5.3 and 5.4 of this report be agreed.
2.2 That delegated authority be given to the Portfolio Holders for Regeneration & Planning and Finance and Performance Management, in consultation with the Deputy Chief Executive, the Executive Manager Financial Services and the Interim Manager Regeneration & Estates, to undertake the actions set out in paragraph 5.3 and 5.4 of the report and Constitution 4.3 be updated accordingly.
2.3 That the Deputy Chief Executive be given delegated authority, in consultation with the Portfolio Holder for Regeneration & Planning to use his discretion in determining whether cases involving non-NWDA breaches of grant agreements, including shortfalls in outputs delivery, should be referred. For action under 2.2 above.
3.0 BACKGROUND
3.1 Inspire was approved in February 2005 and launched in April 2005 to deliver district-wide economic regeneration projects throughout the District. Prior to this, the Land and Property scheme piloted the project. Both schemes are supported through the Local Strategic Partnership’s Investing in Business Programme, which is funded by the North West Regional Development Agency (NWDA).
3.2 A major theme of both projects has been the provision of financial assistance to businesses to undertake capital works and security improvements to their premises. To date, 78 projects have been implemented, resulting in a total payout of £1,091,231.
3.3 The possibility of the clawback of grants was reported to Cabinet in April 2004, when authority was given to undertake the grant schemes. Since then, the need has arisen to formulate a procedure to deal with this issue.
4.0 CURRENT POSITION
4.1 There have recently been five potential clawback cases brought to the Council’s attention, some of which involve the disposal of assets. Investigations have commenced in line with the suggested procedure set out in 5.3 below, but there is a need to formalise the investigatory procedure and the clawback determination process.
5.0 ISSUES
5.1 The NWDA require that all assets funded under the Inspire project be recorded in an inventory. In addition, the NWDA requires that the Council monitor the status of such assets until their residual (written down) value reaches £500 or less. If all or part of an asset is disposed of, the Council must (on behalf of the NWDA) claw back the grant in all cases, unless specific written consent for waiver or deferral has been obtained.
5.2 When a grant award is offered to a business, a legal agreement is made between the applicant and the Council. This agreement sets out the responsibilities of both sides e.g. details of the works to be implemented, start/finish dates etc. The agreement also incorporates the asset monitoring requirements of the NWDA, as set out above. Specifically, there are conditions which deal with changes in the location and ownership of assets or the business; bankruptcy; and the redundancy of employees. Other conditions deal with the requirement for grant recipients to supply monitoring information on request. There is also a general condition which deals with breaches of other conditions.
5.3 In cases where there is evidence of a breach of a condition relating to the disposal of all or part of a grant assisted asset, the Council must, in consultation with the NWDA, consider the need for clawback. This process will include a full review of the circumstances of the case. The review will consider such matters as:
● The nature of the breach of the terms of the legal agreement, including individual conditions. ● A detailed explanation of the circumstances leading to the sale of the asset/ business. ● The market value of the asset/property at the time the grant award was made. ● Details of the valuation of the asset/premises at the time of sale. ● An assessment of the levels of employment in relation to those stated in the application.
5.4 If it were decided that clawback is necessary, the NWDA would seek repayment of the grant from the Council. It would then be up to the Council to seek repayment from the grant recipient. In cases such as these, there may be financial implications for the Council if, for some reason, the recipient was unable to repay the grant e.g. if the company had ceased trading.
5.5 There may also be cases where recipients do not achieve outputs claimed in a grant application e.g. the creation of a given number of new jobs. This would be a breach of the legal agreement, which would require consideration by the Council, not the NWDA. In such circumstances, it may be necessary for the Council to take legal action to secure the repayment of some or all of the grant award. Clearly, each case would have to be judged on its own merits.
6.0 PROPOSALS
6.1 The Regeneration & Estates Division implements a formal procedural framework for investigating cases of potential clawback/recovery of grants.
6.2 The relevant Portfolio Holders in consultation with the relevant officers consider cases where the NWDA require clawback and breaches of grant agreements.
6.3 Delegated authority be given to the Deputy Chief Executive in consultation with the Portfolio Holder for Regeneration & Planning to use discretion to determine whether cases involving breaches of grant agreements, including minor shortfalls in outputs delivery, should be referred to the clawback/grant recovery group.
6.4 Cabinet receive update reports on the outcome of cases as appropriate.
7.0 SUSTAINABILITY IMPLICATIONS/COMMUNITY STRATEGY
7.1 By robustly and effectively investigating potential clawback cases the Council will strengthen its standing as a responsible body to run externally funded programmes, ensuring the Districts regeneration continues to benefit from available public funding.
8.0 FINANCIAL AND RESOURCE IMPLICATIONS
8.1 As noted above, the NWDA is at liberty to clawback part or whole grant awards made by the Council under the Land and Property and Inspire regeneration schemes. Such action is discretionary. If the NWDA pursues clawback, the Council can seek to recover an equivalent repayment from the recipients.
9.0 RISK ASSESSMENT
9.1 In order to minimise the risk to the Council, there is a condition in the Legal Agreement between the Council and the applicant company requiring:
The Applicants will notify the Council within one month of the occurrence of any of the following events:
● the transfer of the Premises or the business to new ownership; ● the removal or closure of the business; ● the bankruptcy of the business; ● the redundancy of employees; and, may be required, at the discretion of the Council, to repay grant monies received, until the book value of the asset which is the subject of the grant application has been reduced to £500 or less.
The Applicants agree to repay with interest any grant monies required to the Council within 28 days of the Council submitting a written request to the Applicants.
9.2 In addition, to further minimise the risk, at the start of the project a new formal procedure was set up between the Inspire Project Team and the Non- Domestic Rates Section. This involves the Inspire Team notifying the Non- Domestic Rates Section when a grant is fully paid and the Non-Domestic Rates Section notify the Inspire Team when they are aware that a company has transferred the premises or the business to new ownership, change of business name or has vacated the premises.
9.3 There is a risk that any action to claw back/recover grant awards may not be successful, e.g. if the company is no longer trading. In such circumstances, to avoid any financial burden on the Council, strong representations would have to be made to the NWDA to justify non-payment of the grant award.
10.0 CONCLUSIONS
10.1 The proposals set out in section 6 will ensure that potential clawback/recovery of grants cases are dealt with thoroughly and consistently and, in cases which require the NWDA to be notified, all economic and financial implications are given due consideration.
Background Documents There are no background documents (as defined in Section 100D(5) of the Local Government Act 1972) to this Report.
Equality Impact Assessment There is no evidence from an initial assessment of an adverse impact on equality in relation to the equality target groups.
Appendices 1. Cabinet Report – April 2004
AGENDA ITEM: 5/8
CABINET: 27 April 2004
______
Report of: Executive Manager Regeneration and Property
Relevant Portfolio Holder: Cllr I Grant Contact for further information: Mrs J. Traverse (Extn. 5110) ______
SUBJECT: LAND & PROPERTY ENHANCEMENT SCHEME
______District wide interest.
1.0 PURPOSE OF THE REPORT
1.1 To inform and update Cabinet on the developments of the Council’s Land & Property Enhancement Scheme.
1.2 To seek Cabinet approval to determine grants not exceeding £50,000 under the Council’s Land & Property Enhancement Scheme.
2.0 RECOMMENDATIONS
2.1 That Cabinet continue to support the regeneration activity being initiated under the Land & Property Enhancement Scheme.
2.2 That the Executive Manager Financial Services be given delegated authority, in consultation with the Leader and relevant portfolio holder, to accept offers of external funding amounting to approximately £2,600,000 on terms to be agreed, in respect of the main Land and Property Enhancement Scheme (six mini-projects).
2.3 That the Executive Manager, Regeneration and Property be given delegated authority to award grants not exceeding £50,000 under the Council’s Land and Property Enhancement Scheme.
2.4 That the Executive Manager, Regeneration and Property be given delegated authority to formulate a Land & Property Enhancement Scheme Code of Conduct.
3.0 BACKGROUND
3.1 The Land and Property Enhancement Scheme sets out a five-year programme of activity in the form of six mini-projects to help bring about integrated and holistic regeneration of the district.
3.1.1 Re Style for Rural Businesses
This project aims to stimulate the rural economy by encouraging the development and diversification of businesses located in the rural parts of West Lancashire.
Grant assistance will be provided towards the following capital improvements: • refurbishment and development of under-utilised land, buildings and business units; • preservation and enhancement of architectural and cultural heritage; • machinery/equipment that will assist in fostering business growth and aid competitiveness; • demolition or removal of derelict or unsightly buildings or dangerous materials; • provision/upgrading of business signage and means of illumination; • provision/upgrading of hard/soft landscaping; • works to improve access to places of employment for people with disabilities; • accessibility audits; and • professional fees associated with project costs
3.1.2 Building Refurbishment Grant
The ‘Building Refurbishment Grant’ theme will lead on from the former SRB Re Style project, but has been modified to take into consideration good practice in terms of design/conservation issues, environmental improvements and measures for encouraging a reduction in local unemployment.
It encourages the expansion and growth of existing businesses and aims to stimulate the re-use of vacant or under-utilised land and buildings for business purposes in the urban parts of West Lancashire.
Grant assistance will be provided towards the following capital improvements: • refurbishment and development of under-utilised land, buildings and business units; • preservation and enhancement of architectural and cultural heritage; • machinery/equipment that will assist in fostering business growth and aid competitiveness; • demolition or removal of derelict or unsightly buildings or dangerous materials; • provision/upgrading of business signage and means of illumination; • provision/upgrading of hard/soft landscaping; • works to improve access to places of employment for people with disabilities; • feasibility studies; • accessibility audits; and • professional fees associated with project costs
3.1.3 Secure Business Initiative
The Secure Business initiative also leads on from the former SRB funded Restyle project which awarded grants to businesses in Skelmersdale to enhance their premises and in some instances included security measures.
This part of the Land and Property Enhancement Scheme concentrates wholly on addressing the security needs of businesses located in all areas of the district. This new initiative aims to be more comprehensive than the former Re Style project, since it will encompass good practice in terms of sustainability, crime prevention, design, security/safety advice and measures for encouraging a reduction in local unemployment .
Pre application advice is provided jointly by the Economic Development Section’s project staff and the Lancashire Constabulary’s Architectural Liaison Officer. An initial audit of the business premises informs the recommendations in terms of the security works needed and applicants are invited to apply for grant assistance towards the works identified in the audit.
Grants will be awarded towards the following: • purchase and installation of security grilles; • security signage; • new/upgraded internal/external roller shutters; • landscaping (for security purposes); • security lights; • upgrading and provision of security fencing, walls, railings, gates or doors; • replacement locks and bolts to windows and doors; • initial purchase costs and installation of new/upgraded intruder alarms; • purchase and installation of new/ upgraded CCTV equipment; • anti ramraid security posts; and • professional fees associated with project costs
West Lancashire has already achieved a number of ‘Secure By Design Car Park Awards’ and it is anticipated that the ‘Secure Business Initiative’ will facilitate additional awards in the district. Crime prevention measures and increased networking amongst the local community such as participation in ‘Business Watch’ Schemes are also being encouraged through the project.
Whilst the security scheme endeavours to assist businesses throughout West Lancashire, monies will be targeted where it is most needed, i.e. ‘hot spots’. These areas will be defined as business premises that have been victims of crime in the previous 12 months. Such applications receive additional weighting when their grant applications are scored.
3.1.4 Town Centre Improvements
This theme has two elements. The first involves matching the Council’s existing Ormskirk Town Centre budget (which is extremely limited) with regeneration funds to provide various capital improvements. The Council has previously supported activity such as townscape improvements within Ormskirk town centre through its capital programme. Over the last 5 years capital funds were put in place to carry out the resurfacing and enhancement of Church Street, Ormskirk and to provide match funding in terms of English Heritage monies under a Heritage Economic Regeneration Scheme (HERS).
The works have improved Church Street, reintroducing a traditional finish using natural materials and hard landscaping appropriate for Ormskirk Town Centre Conservation Area. HERS money has supported schemes to improve access to properties/other areas of the town centre, provide better shopfronts and renew the fabric of some buildings.
More recently the Council has approved the roll-out of this work to the Aughton Street part of Ormskirk Town Centre. The regeneration funds under the Land and Property Enhancement Scheme will compliment this budget by providing opportunities for additionality in terms of design quality. It aims to increase the visual and environmental impact for residents, businesses and visitors, thus securing additional economic benefits for the district.
The second part of the Town Centre Improvement theme provides Shop Front Grants to businesses throughout the district. This will encourage the expansion and growth of the retail and service sectors by stimulating the re-use of vacant or under-utilised units. It will also assist in preserving and enhancing the culture and heritage of traditional retail areas within the district, thus acting as a mechanism to attract additional visitors and stimulate economic growth.
Grants will be assessed in terms of economic, design/conservation issues, environmental/image improvements, sustainability and enhancement of architectural/cultural heritage. Grant assistance will be provided towards capital improvements including: • new/upgraded shop fronts; • signage (associated with shop front improvements); • internal/external roller shutters or grilles (associated with shop front improvements). • accessibility audit; and • professional fees associated with project costs
3.1.5 Gateways and Transport Corridors Initiative
This initiative will lead on from the former SRB funded ‘Elements’ Project, which provided public art, landscaping and associated signage in some of the gateway areas and major transport corridors in Skelmersdale. The ‘Elements’ appears to have gone someway to ‘uplift’ the image of the area and stimulate interest from potential inward investors. However, there remains significant potential to further enhance the works implemented under the former programme by providing much needed intrinsic hard/soft landscaping (including on-going maintenance programme) in these areas and by ‘rolling’ out this concept across the remainder of the district.
Under the Land and Property Enhancement Scheme, the Economic Development Section’s project staff will carry out survey work to identify potential gateway and transport corridor sites. Staff will liaise with the officers’ responsible for conducting the market town health checks in terms of identifying potential sites in Ormskirk and Burscough. Once this exercise has been completed, an extensive consultation exercise will be carried out involving the local community and LSP to determine priority sites/projects. This initial work will inform a district ‘Gateways and Transport Corridor Improvement Strategy’ which will be implemented between September 2005 and September 2007 (this may be over a longer period of time if the NWDA request that the project is re-profiled).
3.1.6 Employment Area Improvements
It is widely acknowledged that some of the district’s employment areas are relatively run-down. This is due to the design and construction of some of the properties and is also due to the plethora of individual advertisements boards and signs marketing the services of local businesses and advertising units/properties for sale/let. Unfortunately, this seems to be contributing to the negative image perceived by visitors, the local community and potential inward investors.
The proposed initiatives outlined above will go some way to improve the negative image, particularly through the implementation of property refurbishment, demolition works, landscaping and installation of public art. However, in order to ensure that the Land and Property Enhancement project delivers a programme of holistic, proactive and interconnected economic regeneration activity, it is imperative that communal land/spaces within the employment areas are also targeted. Accordingly, the final theme under the Land and Property Enhancement Scheme will provide the following improvements:
• hard/soft landscaping (including on-going maintenance programmes for the duration of the West Lancashire Investing in Business Regeneration Programme); • re-paving; • improved lighting, particularly adjacent to public footpath links; and • communal estate signage (including provision for advertising vacant units).
Under the Land and Property Enhancement Scheme, the Economic Development Section’s project staff will carry out survey work to identify potential sites. Once the survey work is complete, an extensive consultation exercise will be carried out involving the local community and LSP to determine priority sites/projects. This initial work will inform a district ‘Employment Area Improvement Strategy’ which will be implemented between September 2005 and September 2007 (this may also be over a longer period of time if the NWDA request that the project is re-profiled).
The work implemented under this theme will also complement activity proposed under the ‘Employment Area Re-modelling’ project (subject to a separate bid under the West Lancashire ‘Investing in Business’ Regeneration Programme), which will include a building conditions audit and subsequent re-modelling of employment sites.
The scheme will avoid any overlaps with other funded projects through consultation and will be a funder of last resort only filling the gaps left by other regimes.
4.0 CURRENT POSITION
4.1 The Local Strategic Partnership has approved a pilot project which concentrates on three areas of the Land and Property Enhancement Scheme, namely: - Re Style for Rural Business; - Building Refurbishment Grant; and - Secure Business Initiative
The ‘Investing in Business’ funding awarded to run the three themes under the pilot project is £253,956; this includes project staff and associated costs (total project costs £960,041). The pilot will run until the monies have all been allocated or until the pilot is superseded by the main Land and Property Enhancement Scheme (six mini-projects), which ever is sooner.
4.2 The main Land and Property Enhancement Scheme (six mini- projects) bid is currently being ‘worked up’, since it will take into consideration ‘lessons learn’ through evaluation of the pilot project. Due to the amount of monies being sought under the main bid (approximately £2.6M funding), the bid application needs to be considered by both the Local Strategic Partnership and the Northwest Development Agency. The determination process can take up to several months.
4.3 A West Lancashire Decision Panel has been appointed. The Panel representatives comprise senior officers of the Council (from the Regeneration and Property and Planning and Development Divisions and the Community Safety Section), together with representatives of Job Centre Plus, Business Link and Lancashire Constabulary and other agencies deemed appropriate by the Economic Development Manager. The project team, together with the Council’s Legal Services staff are currently preparing a Code of Conduct for decision panel representatives to clarify issues of confidentiality.
4.4 Grants awarded under the Land and Property Enhancement Scheme are dependent upon how well applications score against eligibility/scoring criteria (assessment of economic, environmental, visual benefits). They are also dependent upon State Aid limitations and the maximum percentage and capped amounts set for each of the mini-projects. Under the Land and Property Enhancement Scheme, the maximum grant that can be awarded per application is up to 50% of eligible costs or £50,000.00 per business, which ever is the lower (subject to State Aid limitations).
5.0 ISSUES
5.1 At present I have delegated authority to approve grants under any schemes agreed by the Council which do not exceed £10,000. Therefore, authority is required to allow me to make decisions on grants exceeding £10,000.
5.2 The time that it takes to process grants is be quite considerable, from the initial contact with a business to the recommendation stage of an application. This timing is often critical to the business community and any significant delays can potentially hamper or halt the improvements. Delegated authority to allow me to make final decisions on applications not exceeding £50,000.00 would significantly help reduce delays associated with the determination of grants to the business community.
6.0 PROPOSALS
6.1 Project staff will provide pre-application advice, score grant applications against eligibility criteria and make grant recommendations to the West Lancashire Decision Panel. The Decision Panel considers the recommendation and any proposed conditions of grant awards.
6.2.1 I will consider all recommendations made by the Decision Panel and will make the final decision on grant awards. Similarly if panel members are unable to agree on grant recommendations I will make the final decision.
6.0 SUSTAINABILITY IMPLICATIONS
6.1 Environmental improvement works will include a maintenance and aftercare plan which will be developed for each landscaped area to ensure sustainability.
6.2 Grant applicants are being encouraged to consider the use of materials from sustainable sources and sustainable modes of transport (travel plans) in their projects. Projects that incorporate sustainability measures receive additional weighting when the grant applications are scored.
7.0 FINANCIAL AND RESOURCE IMPLICATIONS
7.1 Project staffing costs associated with the Land and Property Enhancement Scheme will, wherever possible, be funded through the project costs approved under the ‘Investing in Business’ Regeneration Programme.
7.2 Where this is not possible, the costs will be met from existing budgetary resources (in kind contributions) or be discussed for inclusion within subsequent year’s budgets.
7.3 In exceptional circumstances, where none of these are possible, a report of the individual circumstances will be made to Cabinet.
8.0 RISK ASSESSMENT
8.1 The risks associated with this project are the loss of in-kind support (Economic Development Manager’s time associated with bid development and project management), if the take-up of grants by the business community is not as expected.
8.2 The Northwest Development Agency requires that the Council monitors the status of assets purchased in part or full, utilising grant until the residual (i.e. write down) value in the owners’ books reaches £500 or less. There is also a requirement that the Council respond to potential ‘clawback’ situations throughout and beyond the programme period. Whilst the resource implication in respect of this activity beyond the programme period is expected to be relatively minimal, this area of work will, nevertheless, need to be picked up by economic development/regeneration staff.
Background Documents The following background documents (as defined in Section 100D (5) of the Local Government Act 1972) have been relied on to a material extent in preparing this Report: Re Style for Rural Business Guidance Notes; Building Refurbishment Grant Guidance Notes; Secure Business Initiative Guidance Notes; Grant Application Forms; Draft Code of Conduct
AGENDA ITEM: 5/2
CABINET: 18 SEPTEMBER 2007
______
Report of: Executive Manager Community Services
Relevant Portfolio Holder: Councillor J Baldock
Contact for further information: Paul Charlson (Ext.5246) ______
SUBJECT: RESULTS OF CONSULTATION EXERCISE: THE CLEAN NEIGHBOURHOODS AND ENVIRONMENT ACT 2005 ______CA28/CAL
District wide interest
1.0 PURPOSE OF THE REPORT
1.1 To inform Members of the results of the consultation exercise in relation to the designation of Dog Control Orders.
2.0 RECOMMENDATIONS
2.1 That, as previously detailed to Cabinet, Dog Control Orders be designated as follows:
• For the whole District in relation to the offence of “failing to remove dog faeces” • For all roads (and adjacent footways) with a speed limit designated 40 mph and above for the offence of “not keeping a dog on a lead” • For the whole District in relation to the offence of “not putting, and keeping, a dog on a lead when directed to do so by an authorised officer” • For land open to the air in relation to the offence of “taking more than a specified number of dogs onto land”. With six dogs being the specified number within West Lancashire.
3.0 BACKGROUND
3.1 Members will recall previous Reports to Cabinet in relation to the Clean Neighbourhoods and Environmental Act 2005, one of which asked Cabinet to approve a consultation exercise in relation to the adoption of parts of the Act relating to Dog Control Orders.
3.2 It was also proposed that Dog Control Orders would be designated as follows:
• For the whole District in relation to the offence of “failing to remove dog faeces” • For all roads (and adjacent footways) for the offence of “not keeping a dog on a lead” • For the whole District in relation to the offence of “not putting, and keeping, a dog on a lead when directed to do so by an authorised officer” • For all enclosed children’s play areas in relation to the offence of “permitting a dog to enter land from which dogs are excluded” • For land open to the air in relation to the offence of “taking more than a specified number of dogs onto land”. With six dogs being the specified number within West Lancashire.
3.3 With respect to the offence in relation to children’s play areas, this proposal has encountered some difficulties relating to the availability of specific and detailed maps for each area. Members have approved new budgetary provision to obtain these legally required documents, and therefore a consultant surveyor has been employed for this purpose. The results of these surveys will be available for the next session of Cabinet.
3.4 In order to designate areas and offences under the legislation a notice must be published in one locally circulating newspaper. Also where specific areas of land are to be designated a notice must be placed on that area of land. It is also recommended that the website is utilised to raise awareness. All notices etc must advise the public how to make representations regarding the proposals. The notice also has to be circulated to various Authorities, which either have the power to make their own orders or have land that would be affected by the Councils order. These Authorities were identified as Natural England, Lancashire County Council, Lancashire Local Access Forum and the West Lancashire Parish Councils.
3.5 On 15 June 2007 the Authorities were sent the notice and asked by letter to give the Council their views on the proposed draft orders, which were made available on the Council’s website. On the 18 July 2007 a notice was published for the public’s benefit in the ‘Champion’ newspapers. From this time the notice and the draft orders were also available on the Council’s website.
3.6 The notice advised the public and the Authorities of the proposals and highlighted that the full proposals could be viewed on the Council’s website, or at the Customer Service Point, 52 Derby Street, Ormskirk. Representations were invited either via the website or in writing to the Executive Manager Community Services.
4.0 CURRENT POSITION
4.1 In total 6 representations from the public and 10 from the other Authorities were received in relation to the introduction of the Dog Control Orders.
4.2 The public’s Dog Control Order representations were generally supportive of the stance being taken by the Council. Several comments were made in relation to specific issues in the individual’s own locality. These specific issues have been addressed by the Public Protection and Licensing Manager. The representations can be summarized as follows: 2 representations asked questions about the proposed orders without venturing an opinion, 1 was not relevant as it did not address the consultation and 3 were broadly supportive but called for major amendments to an Order. (These Letters and emails are contained in the Appendix attached to this report).
4.3 Most of the public consultation replies were broadly supportive, but it is clear that there is some resistance to the ‘Maximum Number of Dogs on Land’ order. The maximum number of dogs specified in DEFRA guidance is 6 and the draft Order follows this line.
4.4 Five of the Other Authorities Dog Control Order representations were supportive of the stance being taken by the Council, although the proposal for all roads in relation to keeping dogs on a lead was generally felt to be to wide. This initial feedback was very helpful in the fine tuning of the wording which was used for the ‘public’ part of the consultation, specifically to limit the Order to 40mph roads (and above).
4.5 There were also some general comments made in relation to greater enforcement being undertaken, however, it is worth noting at this point that the Police Community Support Officers, (of which the District now has 22), will shortly be able to enforce the fouling provisions of any Dog Control Order issued. Additionally, several comments were made in relation to specific issues in the Authority’s own locality. These specific issues have been addressed by the Public Protection and Licensing Manager. The rest of the representations can be summarized as follows: 2 representations asked questions about the proposed orders without venturing an opinion, 2 were supportive but did suggest minor amendments and 1 was broadly supportive but called for major amendments to the order. (These Letters and emails are contained in the Appendix attached to this report).
5.0 PROPOSALS
5.1 Due to the general support for the suggested Orders, it is proposed that they be implemented unchanged from those now on the Council’s Website. Once the decision is taken the Orders can be brought into effect after 7 days.
6.0 SUSTAINABILITY IMPLICATIONS/COMMUNITY STRATEGY
6.1 Improving the local environment will have a direct impact on the quality of resident’s lives.
7.0 FINANCIAL AND RESOURCE IMPLICATIONS
7.1 The extensive implications of the Act have been outlined in previous reports. It is not therefore thought that this report increases further any financial implications for the Council as a result of the Act. Members will recall that no specific resources have been made available by Central Government in relation to the implementation of the Act. It is also worth re-iterating that despite the use of, and increased amounts for, the fixed penalty notices, the implementation and ‘policing’ of the Act will not be self funding.
8.0 RISK ASSESSMENT
8.1 The risk associated with not adopting the proposals will be that there the potential for the further control of dogs within the District will be lost.
9.0 CONCLUSIONS
9.1 Due to the absence of any substantive objections to the Council’s intentions they should be approved in order to improve the local environment for residents.
Background Documents
The following background documents (as defined in Section 100D (5) of the Local Government Act 1972) have been relied on to a material extent in preparing this Report.
Sixteen responses received via the Website and by letter between 06.07.07 and 18.08.07
Equality Impact Assessment
There is no evidence from an initial assessment of an adverse impact on equality in relation to the equality target groups.
Appendices
Appendix 1 - Letter and Email responses to the Consultation Notice and Draft Dog Control Orders.
AGENDA ITEM: 5/3
Cabinet: 18 September 2007
Internal Overview & Scrutiny 25 September 2007 Committee:
Report of: Assistant Chief Executive
Relevant Portfolio Holder: Councillor A Owens
Contact for further information: Peter Hamlin (Ext.5268)
SUBJECT: QUARTERLY PERFORMANCE INDICATORS
District Wide Interest
1.0 PURPOSE OF THE REPORT
1.1 To present quarterly performance monitoring data for the quarter ended 30 June 2007.
2.0 RECOMMENDATIONS TO CABINET
2.1 That the overall trends shown by the performance indicator data for the quarter ended 30 June 2007 outlined in the report be noted.
2.2 That the report be forwarded to the Internal Overview and Scrutiny Committee.
2.3 That call-in is not appropriate as this report is to be considered by the Internal Overview and Scrutiny Committee.
3.0 RECOMMENDATIONS TO INTERNAL OVERVIEW & SCRUTINY COMMITTEE
3.1 That the overall trends shown by the performance indicator data for the quarter ended 30 June 2007 outlined in the report be noted.
4.0 BACKGROUND & CURRENT POSITION
4.1 Attached as appendix A to this report is a schedule showing performance monitoring data in relation to a number of indicators for the quarter ended 30 June 2007. The schedule shows that 13 out of 30 indicators reported in Q1 are on target for this quarter or show an improvement in performance on the same quarter last year (two PIs do not report in Q1).
Members will be aware that it will become ever more difficult to improve upon previous performance and so achieve increasingly challenging targets for those of our indicators where our performance is already amongst the best in the country.
Some of the key points worth noting are as follows:
• The PIs for housing services continued a strong performance, both meeting target and improving on the same quarter last year in all but BVPI 66a (Proportion of rent collected) that narrowly failed to meet target. • Both PIs reported this quarter within Community Services improved on the same quarter last year. • Both PIs reported this quarter for Street Scene show improvement on the previous Q4, although falling short of the target set for Q1. The ambitious target for removing fly-tips would only have been met once in the last nine quarters (WL 06) • In planning, WL 88 (percentage of decisions delegated to officers) continued to perform above target, whilst BVPI 109b (percentage of minor applications in 8 weeks) narrowly missed target. BVPI 109c (percentage of other applications in 8 weeks) was at its lowest performance level since Q2 2003/04. • Benefits did not meet the targets set for the quarter, however processing times have improved on the same quarter last year and JE has significantly affected resources due to the number of Benefits staff involved in the process. • WL 101 (% of searches in 10 working days) has consistently hit 100% since Q3 2002/03. • Customer services has not met its targets, with a slight worsening in performance on Q4. • Sickness absence has failed to meet the more stringent target set for this year. • Revenue and payments narrowly missed the Q1 target on both of their PIs, and also fell just short of improving on the previous year’s Q1 result, in both cases to a decimal point and below. • Visits and use of the council’s website continue to show a general trend of increase.
Positive action to address those areas that have missed their target by 5% or more and failing to improve on the same quarter last year is being taken through improvement plans either already in place and underway, or in new or revised plans submitted at Appendix B
5.0 SUSTAINABILITY IMPLICATIONS/COMMUNITY STRATEGY
5.1 The information set out in this report aims to help the Council to improve service performance and is consistent with the Sustainable Community Strategy aim of providing good quality services that are easily accessible to all.
6.0 FINANCIAL AND RESOURCE IMPLICATIONS
6.1 There are no financial or resource implications arising from this report.
7.0 RISK ASSESSMENT
7.1 Monitoring and managing performance information data helps the authority to ensure it is achieving its objectives and reduces the risk of not doing so.
8.0 CONCLUSIONS
8.1 The performance indicator data for the first quarter of 2007/08 appended to this report reflects a trend of overall decline in performance for this quarter, although several areas continue to demonstrate sustained improvement.
Background Documents
There are no background documents (as defined in Section 100D(5) of the Local Government Act 1972) to this Report.
Equality Impact Assessment
There is no evidence from an initial assessment of an adverse impact on equality in relation to the equality target groups.
Appendices Appendix A – Quarterly Performance Indicators for the first quarter 2007/08. Appendix B1 – Cases processed correctly Appendix B2 – % of cases solved at the first point of contact Appendix B3 – Average time to remove Fly Tips Appendix B4 – % of Major Planning Applications in 13 weeks Appendix B5 – % of "Other Planning Applications in 8 weeks Appendix B6 – % Building Regs Decided within 5 weeks Appendix B7 – Average number of Days lost Sickness Absence
Appendix A QUARTERLY PERFORMANCE INDICATORS
Key 3 = Performance on target for the quarter DATA FOR 1ST QUARTER 2007/8 ☺ = Performance improved on same quarter last year (or 100%)
= Action Plan required: performance not improved on same SERVICES FIRST quarter last year and is 5% or more short of the target
Action Plan previously agreed: performance not improved on last year’s quarter and is 5% or more short of the target - = None of the above
Performance 05/06 2006/07 2007/08 Comments Indicator 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 1Q Result Target Housing Services (for more information contact Bob Livermore - 01695 585201) Repairs: appointments 99.9 100 100 100 98 98 100 100 99.69 99 made & kept (%) 3☺ (WL 102)
Proportion of rent 99.5 98.3 99.9 98.3 98.4 98.5 97.8 99.8 98.2 98.7 collected (%) - (BVPI 66a) Average time taken to 14.0 15.2 17.2 14.3 16.6 19.7 18.3 16.9 12.36 18 re-let Council dwellings days days days days days days days days days days 3☺ (normal void) (WL 47)
Right to Buy offers 99 95 98 90 98 100 100 100 100 99 issued in time (%) 3☺ (WL 78) Performance 05/06 2006/07 2007/08 Comments Indicator 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 1Q Result Target Community Services (for more information contact Dave Tilleray - 01695585202)
No. of complaints re: 45 73 69 69 72 67 70 72 70 65 Improved on Q1 last stray dogs or fouling year, but >5% short of target for this quarter. (WL 7a) ☺
Incidents of dog fouling * 2.78 1.79 1.82 * 2.89 4.89 2.0 * 2.66 *Collected thrice-yearly. per kilometre (WL 7b) Not reported for Q1. -
Use of leisure and 234.5k 248.5k 232.5k 288.5k 253.8k 295.7k 255.9k 283.2k 284.9k 287.5k cultural facilities (swims and visits) (WL 18) ☺
Street Scene (for more information contact Graham Concannon - Ext 167) No. of missed bins per 49 74 69 70 79.6 96.2 136.3 97.8 79.3 70 The service is beginning
100,000 collections to return to a more usual ☺ level of performance as (WL 01) residents become more accustomed to AWC’s. % of relevant land and * 8 19 19 * 17 18 7 * 12 *Collected thrice yearly. highways assessed as Not collected in the first - not being clean or quarter. predominantly free of litter/detritus (BVPI 199a)
Improvement measures Average time taken to 1.51 1.48 1.41 1.34 1.46 1.52 1.65 1.74 1.69 1.4 remove fly-tips (days) have been implemented to address response (WL 06) time.
Performance 05/06 2006/07 2007/08 Comments Indicator 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 1Q Result Target
Planning and Development Services (for more information contact Steve Byron - 01695 585165) Percentage of major 0 45.5 81.8 75 69 37.5 60 77 30 65 Long term sickness and planning applications in vacancies have had a detrimental impact on 13 weeks (BVPI 109a) service delivery. The relatively low number of Major Applications that the Council determines makes it inevitable that performance fluctuates through the year. Percentage of minor 55 73 69.2 69.1 76 86.7 82.8 85 74 75 applications in 8 weeks - (BVPI 109b)
Percentage of other 88.5 89.4 92.4 91 91 91 95.6 91 85 90 applications in 8 weeks (BVPI 109c) Percentage of 93.1 94 93 91 93.5 95.7 93.9 93 93 90 3 decisions delegated to officers (WL 88) Long term sickness and Building Regs: % 65 50 60 45 40 63 59 56 51 60 decided in 5 weeks vacancies have had a detrimental impact on (WL 24) service delivery. A range of possible improvement options are being considered.
Performance 05/06 2006/07 2007/08 Comments Indicator 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 1Q Result Target Financial Services (for more information contact John Gardner - 01695 585097) Benefits - average time 22.4 17.7 18.2 43.95 36.57 26.32 24.07 27.7 29.4 25 Improved on Q1 last to process new claims days days days days days days days days days days year, but >5% short of ☺ target for this quarter. (BVPI 78a) However, we are still performing as `excellent` in CPA scoring range (under 30 days).
Benefits - average time 12.7 8.5 8.9 24.69 24.39 14.11 12.61 15.1 18.7 9 Improved on Q1 last for change of days days days days days days days days days days year, but >5% short of ☺ circumstance target for this quarter. However, we are still (BVPI 78b) performing as `good` in CPA scoring range (under 20 days).
Benefits - % of cases 100 95.2 97.6 96 100 97.60 97.60 96.8 92.8 99.00 8 minor errors identified for which calculation out of quarterly sample of 125 cases. Benefits was correct Quality Team reviewing (BVPI 79a) errors.
Legal and Member Services (for more information contact Gill Rowe - 01695 585004) % of searches in 10 100 100 100 100 100 100 100 100 100 100 working days (WL 101) 3☺
Performance 05/06 2006/07 2007/08 Comments Indicator 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 1Q Result Target
Customer Contact (for more information contact Kim Webber - 01695 585005) % of calls to contact 97.8 98.1 98 97.9 96.9 94 92 96.4 94 96 Performance affected by centre (577177 unreliability of agency staff and agency staff - number) which were leaving for new jobs, answered (WL 90) inevitable delay in % calls answered within 81.4 81.4 84.3 81 73.1 62.7 54.3 73.0 62 80 recruitment, and staff 10 seconds (Contact sickness Centre) (WL19a(ii)) % calls answered within 85.6 78.7 78.0 79.0 78 71 79 70.8 69.3 80 10 seconds (Direct Dial) (WL19b(ii)) Telephones: % calls 84.5 79.2 79.7 79.6 76.4 68.6 70.9 71.4 67.7 80 answered within 10 secs (All) (WL19) % Cases solved at 1st 63.5 65.7 71 59 62 58 67 62 61.6 65 Performance affected by point of contact unreliability of agency staff and agency staff (WL92) leaving for new jobs, inevitable delay in recruitment, and staff sickness Calls Received - 53.2k 51.4k 46.5k 58.5k 57.9k 56.0k 54.0k 61.7k 54K - Contextual info only – no Contact Centre target set (WL19a(i)) Calls received – Direct 141.7k 194.3k 114.3k 119.3k 119.8k 136.6k 102.6k 169.6k 198.3k - Contextual info only – no Dial (WL 19b(i)) target set No. of services in front 49 69 74 75 83 86 93 103 103 - Contextual info only – no office (Contact Centre) target set (WL91)
CORPORATE PERFORMANCE
Performance 2005/06 2006/07 2007/08 Comments Indicator 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 1Q Result Target Sickness Absence (for more information on following indicator contact Clive Walsh – 01695 585019) Average no. of days 1.76 2.17 2.48 2.03 2.24 2.13 2.73 3.01 3.09 2.00 As anticipated target is lost per employee proving very difficult to meet. Very disappointing (BVPI 12) results, a revised action plan will be provided in September. Divisional Managers all personally addressed. Some results uncontrollable eg post operative recovery. Revenue Collection and Payments (for more information on the following indicators contact John Gardner - 01695 585097) Proportion of Council 30.47 58.35 86.40 98.2 30.29 57.78 85.93 97.1 30.24 30.5 Tax collected (%) - (BVPI 9) Proportion of invoices 96.53 97.1 96.26 97.01 96.65 96.33 95.78 97.54 96.55 97.5 settled in 30 days (%) - (BVPI 8) Web Usage (for more information on the following indicators contact Kim Webber - 01695 585005) Council’s website use: 136.3 183.9 179.2 223.3 259.3 220.1 217.0 287.5 339.2 250 No. of Visits (‘000) 3☺ (WL 85a) Usage of online forms 630 689 868 954 1321 1454 1237 1755 1433 1500 (WL 85b) ☺ Payments made online 851 788 808 692 1021 1018 1287 991 1600 1250 (WL 85c) 3☺
APPENDIX B1
PERFORMANCE IMPROVEMENT PLAN
Indicator BVPI 79a (now Performance Measure 6) – Accuracy rate
Reasons for not meeting target
8 minor errors identified in benefit claim processing out of required sample of 125 taken during Quarter 1
Brief Description of Proposed Remedial Action
Looking at pre-emptive approach to identifying errors during quarter to enable correction before end of Quarter report submitted. The Benefit Services’ newly formed Quality Team have a rigorous ongoing programme of quality checking to identify errors, weaknesses in processes 7 training requirements
Resource Implications
None
Priority
High
Future Targets Achieve 99% minimum accuracy rate Action Plan Tasks to be undertaken Completion Date
APPENDIX B2
PERFORMANCE IMPROVEMENT PLAN
Indicator WL 92 % of cases solved at the first point of contact
Reasons for not meeting target
• Continuing strong demand for service. • Less resource available in 2007/08 for addressing peaks in workload. • Resource and operational problems associated with employing temporary agency staff including quality, availability, reliability and cost. • Sporadic sickness problems within the section.
Brief Description of Proposed Remedial Action
• Continual efforts made in recruiting and retaining quality agency staff . • Sickness problems being addressed by Customer Relations Manager in accordance with Sickness Absence Management policy.
Resource Implications
Despite taking the above remedial actions it is anticipated that target will not be met this year without additional resources.
Priority
High
Future Targets
• Ensure agency budget utilised to maximum potential. • Minimise staff sickness to lowest possible levels.
Action Plan Tasks to be undertaken Completion Date
As above Ongoing
APPENDIX B3
PERFORMANCE IMPROVEMENT PLAN
Indicator WL 6 – Average time to remove fly tips
Reasons for not meeting target
The service has recently suffered from the loss of key personnel due to long term sick.
The target response time of 1.4 days may be unattainable with the current available resources.
Problems with the current database system have identified relating to the accuracy of information. The system presently includes Saturday and Sunday as response days.
Brief Description of Proposed Remedial Action
Improvements in the information flow from receiving the service request to ensuring front-line staff receive the relevant details are being undertaken. Weekly monitoring of this performance will also be undertaken.
Resource Implications
None
Priority
High
Future Targets Achieve1.4 day average response time. Action Plan Tasks to be undertaken Completion Date
APPENDIX B4
PERFORMANCE IMPROVEMENT PLAN
Indicator Percentage of major planning applications in 13 weeks
Reasons for not meeting target • Performance on this indicator has always been volatile on a quarter by quarter basis because of low numbers of applications involved (e.g. in August 07 2 major applications were determined at a 100% performance against target) • Sickness earlier in the year has affected performance in this quarter • The rising demands on case officers in dealing with applications is stretching the resources available and more recent absences of staff will challenge us on meeting targets in the forthcoming quarter
Brief Description of Proposed Remedial Action • In the short term - review the approach to handling the volume of telephone calls to provide more "action" time for case officers during the working day - review the distribution of work to case officers to create more effective working arrangement - working with HR to reduce the number of days lost due to sickness • In the medium term - consider what additional resource is needed to support service delivery and cover for known impending gaps in staff resource
Resource Implications
• Some additional staffing resource may be needed over the medium term
Priority Very High
Future Targets (Give details of any proposed revision to the approved quarterly targets)
• 2007/8 – 65% • 2008/9 – 70% • 2009/10 – 70%
Action Plan
Tasks to be undertaken Completion Date
Implement improved operational arrangements End of September 2007 relating to call handling and work distribution
Review with relevant Members the scope for Mid – October 2007 providing additional resources to support service delivery
APPENDIX B5
PERFORMANCE IMPROVEMENT PLAN
Indicator Percentage of other planning applications in 8 weeks
Reasons for not meeting target • Performance on this indicator has generally been consistently very good over a long period but has recently been affected by the rise in workload demands on case officers and some sickness. • More recent absences of staff will challenge us on meeting targets in the forthcoming quarters.
Brief Description of Proposed Remedial Action • In the short term - review the approach to handling the volume of telephone calls to provide more "action" time for case officers during the working day - review the distribution of work to case officers to create more effective working arrangements - working with HR to reduce the number of days lost due to sickness • In the medium term - consider what additional resource is needed to support service delivery and cover for known impending gaps in staff resource
Resource Implications
• Some additional staffing resource may be needed over the medium term
Priority Very High
Future Targets (Give details of any proposed revision to the approved quarterly targets)
• 2007/8 – 90% • 2008/9 – 90% • 2009/10 – 90%
Action Plan
Tasks to be undertaken Completion Date
Implement improved operational arrangements End of September 2007 relating to call handling and work distribution
Review with relevant Members the scope for Mid – October 2007 providing additional resources to support service delivery
APPENDIX B6
PERFORMANCE IMPROVEMENT PLAN
Indicator Proportion of Building Regulations applications decided within 5 Weeks
Reasons for not meeting target
• Vacant post (Assistant Building Control Manager) since February 2007 • Increase in queries on majority of applications increases agent’s response time beyond 5 weeks (max 2mths allowable)
Brief Description of Proposed Remedial Action
• Review make-up of Plan Vetting team • Increase flexibility of staff to manage peaks in demand for plan vetting • Both the above to help reduce our initial response time after receipt of application
Resource Implications
• No planned additional staffing • Employing external Building Control Consultant Surveyor
Priority
• High
Future Targets
• 2006/07 60% • 2007/08 62% • 2008/09 65%
Action Plan Tasks to be undertaken Completion Date
Vacant post to be filled New postholder to start 28.8.07
APPENDIX B7
PERFORMANCE IMPROVEMENT PLAN
Indicator BVPI 12 Sickness Absence
Reasons for not meeting target
Anxiety, Depression and Stress related illnesses accounted for 1212 days sickness. Within this absence category there is a mix of work related stress and home related stress.
The next highest reason for sickness was Operation/Post Operative Recovery accounting for some 1108 days lost.
Despite having made excellent inroads into reducing sickness in the previous three years, there has now been a significant increase in the level of sickness during the last financial year. All of the control measures previously used are still in place. These two reasons for absence accounted for over a third of the total sickness for the last financial year.
The above two reasons for absences are notoriously difficult to deal with. Following most operations, there is a prescribed period of recovery and there is little scope, in the main, for improving the return to work date following an absence for this reason.
Stress is proving to be a particularly difficult absence to deal with. Some redeployments have been successful achieved where stress has been cited as work related but others have been extremely problematic with allegations of bullying to deal with alongside the absence.
Brief Description of Proposed Remedial Action
We are currently revisiting actions in respect of managing attendance. The existing Absence Management Control Policy is being revised. In relation to short term absence, consideration is being given to more formal action being taken against employees who have persistent short term absences. Two employees were dismissed in the last financial year for lack of capability to fulfil the employment contract for reasons of poor attendance. It is envisaged that this will become a regular occurrence as we tighten up our procedures.
In relation to long-term sickness, we have appropriate control measures in place and following a benchmarking exercise with neighbouring authorities we have been shown to have an excellent track record in managing long term sickness. However, with additional resources, it may be possible to make further improvements possibly in the speed that these cases are dealt with.
Training will be given to all managers in respect of the revised policy.
A large amount of quality statistical information is now coming on line which will allow the AHRM to analyse and breakdown the reasons for absence. Consideration needs to be given as to the best use of available resources in managing absence. The HRM/AHRM have been looking at new ways of tackling the increasing sickness rates and dialogue has taken place with a number of private sector companies who provide positive intervention methodology in managing attendance.
Resource Implications
To spend the amount of time required to target problem areas of sickness would either require increased resources in HR which, longer term, would more than likely be cost effective. Alternatively, a diversion of existing resources into managing the problem more forcefully would mean that other important tasks would have to fall by the wayside.
In addition, it is envisaged that from the experiences of other local authorities who have implemented job evaluation, there is likely to be an increase in sickness during and continuing on after the process.
The target that has been set for average days lost for employee sickness for the period 2007/08 in realistic terms is unachievable. This is the opinion even before you factor in the likely increase for JE, and factoring in the figures for the first quarter, we are already showing an increase on last years figure.
Priority
To analyse the data, focus on hot-spots and prioritise the resources available to target the areas of high sickness that are most likely to yield results in terms of achieving a reduction in absence rates.
Future Targets
By revisiting the absence management process it is envisaged that we will be able to reduce sickness and get the Council back into the upper quartile for sickness and improve on the previously reported figures.
Action Plan Tasks to be undertaken Completion Date
All of the above Ongoing
AGENDA ITEM: 5/4
CABINET: 18 SEPTEMBER 2007
______
Report of: Council Secretary & Solicitor
Relevant Portfolio Holder: Councillor G.M. Roberts
Contact for further information: Mrs. S. Griffiths (extn. 5017) ______
SUBJECT: RECOMMENDATIONS FROM SEASONAL WORKERS PANEL ______District wide interest
1.0 PURPOSE OF THE REPORT
1.1 This report advises Cabinet of the resolutions of the Seasonal Workers Panel at its meeting on 12 July 2007 and seeks a response to the Panel’s recommendations.
2.0 RECOMMENDATIONS
2.1 That the Seasonal Workers Panel be renamed as the Migrant Workers Panel;
2.2 That the functions of the Panel be revised as follows:-
a. to consider and comment on issues concerning and arising from the practice of employing migrant workers in the District. b. to develop and monitor the action plan which will support provision of Council and partner delivered services and enable further enhancement of community cohesion locally c. to investigate ways to promote community cohesion in the District d. to report and make recommendations to Cabinet
2.3 That the Membership of the Panel be revised to include 4 Conservative Group representatives and 2 Labour Group representatives.
2.4 That the future membership of the Panel be determined.
3.0 BACKGROUND
3.1 At its meeting on 12 July 2007 the Seasonal Workers Panel considered the report of the Assistant Chief Executive on Migrant Working in West Lancashire and resolved as follows:-
“5. FUNCTIONS OF THE PANEL
Members considered the original functions of the Panel and proposed that they be amended in order to reflect migrant working across West Lancashire.
AGREED That Cabinet be requested to consider:
(A) renaming of the Panel to the Migrant Workers Panel (B) updating the Functions of the Panel to include migrant working across West Lancashire (C) amending membership of the Panel to represent migrant working across the District with 2 Members remaining on the Panel from the Northern Parishes
6. MIGRANT WORKING IN WEST LANCASHIRE
Consideration was given to the above-mentioned report of the Assistant Chief Executive as circulated and contained on pages 3 – 9 of the Book of Reports in which she reminded Members of the background to the establishment of the Panel and the supporting Multi Agency Officer Group. She went on to report the work undertaken by the Group from 2003-2006 and explained how its remit had been broadened to look at migrant working across West Lancashire.
She further reported that the Group had reviewed and completed actions contained within the original action plan and attached a draft revised action plan relating to access to services; cohesion; resources and knowledge base for consideration by the Panel.
During the ensuing discussion Members raised the following comments:-
• Effects of increase in numbers of migrant workers/inclusion of family units • How to direct migrant workers to benefits/contributions • Effect of migrant workers on availability of jobs for school leavers • Full welcome packs to be available on the Council website • Summary of welcome pack to be given to employers • Encourage employers to handout/explain welcome packs • Liaise with the Housing Directorate regarding register of accommodation in West Lancashire/definition of agricultural workers caravans • Define agricultural working/make distinction between this and other industries • Links to the landlord accreditation scheme
AGREED (A) That the broadening of the remit of the Multi Agency Group be noted.
(B) That the contents of the latest draft action plan of the Multi Agency Group on Migrant Working in West Lancashire be endorsed
(C) That an update report be presented to the Panel in 6 months.”
4.0 COMMENTS OF THE ASSISTANT CHIEF EXECUTIVE
4.1 As the situation regarding migrant workers has changed, I fully endorse the recommendations above in relation to re-naming the Panel and the expansion of its functions to include the whole of the District. It is therefore appropriate to review the membership of the Panel.
4.2 Currently membership of the Panel is as follows:
11 Members (9 ward plus 2 Labour)
Councillors Ashcroft (Chairman) & Forshaw – Hesketh with Becconsall Councillors Baldock and Vickers – North Meols Councillors Mrs. Evans, Kay and Mee (Vice Chair) – Tarleton Councillor Fowler – Scarisbrick Councillor Griffiths – Burscough West
2 Labour Members – Councillors Bullen and Pendleton.
Background Documents
Minutes of the Seasonal Workers Panel 12 July 2007 (also attached as an Appendix)
Equality Impact Assessment
There is no evidence from an initial assessment of an adverse impact on equality in relation to the equality target groups within this report
Appendices
Minutes of the Seasonal Workers Panel 12 July 2007
SEASONAL WORKERS PANEL HELD: 12 JULY 2007 Start: 7.30pm Finish: 8.30pm PRESENT
Councillor Ashcroft (Chairman) Mee (Vice Chairman)
Mrs. Evans Kay Forshaw Pendleton Fowler
Officers Assistant Chief Executive Policy & Performance Officer (Research) Senior Member Services Officer (SG)
1. APOLOGIES
Apologies for absence were submitted on behalf of Councillors Baldock and Vickers.
2. MEMBERSHIP OF THE PANEL
There were no changes to the membership of the Panel.
3. URGENT BUSINESS, IF ANY, INTRODUCED BY THE CHAIRMAN
There were no items of urgent business.
4. DECLARATIONS OF INTEREST
Councillor Forshaw declared a personal but non-prejudicial interest in agenda item 6 (relative provides rented accommodation to migrant workers).
5. FUNCTIONS OF THE PANEL
Members considered the original functions of the Panel and proposed that they be amended in order to reflect migrant working across West Lancashire.
AGREED That Cabinet be requested to consider:-
(D) renaming of the Panel to the Migrant Workers Panel (E) updating the Functions of the Panel to include migrant working across West Lancashire (F) amending membership of the Panel to represent migrant working across the District with 2 Members remaining on the Panel from the Northern Parishes SEASONAL WORKERS PANEL HELD: 12 JULY 2007
6. MIGRANT WORKING IN WEST LANCASHIRE
Consideration was given to the above-mentioned report of the Assistant Chief Executive as circulated and contained on pages 3 – 9 of the Book of Reports in which she reminded Members of the background to the establishment of the Panel and the supporting Multi Agency Officer Group. She went on to report the work undertaken by the Group from 2003-2006 and explained how its remit had been broadened to look at migrant working across West Lancashire.
She further reported that the Group had reviewed and completed actions contained within the original action plan and attached a draft revised action plan relating to access to services; cohesion; resources and knowledge base for consideration by the Panel.
During the ensuing discussion Members raised the following comments:-
• Effects of increase in numbers of migrant workers/inclusion of family units • How to direct migrant workers to benefits/contributions • Effect of migrant workers on availability of jobs for school leavers • Full welcome packs to be available on the Council website • Summary of welcome pack to be given to employers • Encourage employers to handout/explain welcome packs • Liaise with the Housing Directorate regarding register of accommodation in West Lancashire/definition of agricultural workers caravans • Define agricultural working/make distinction between this and other industries • Links to the landlord accreditation scheme
AGREED (A) That the broadening of the remit of the Multi Agency Group be noted.
(B) That the contents of the latest draft action plan of the Multi Agency Group on Migrant Working in West Lancashire be endorsed
(C) That an update report be presented to the Panel in 6 months.
……………………….. CHAIRMAN
AGENDA ITEM: 5/5
CABINET: 18 September 2007
______
Report of: Council Secretary and Solicitor
Portfolio Holder: Councillor I Grant
Contact for further information: Mr G Martin ______
SUBJECT: Development Policy Review Update ______District wide interest
1.0 PURPOSE OF THE REPORT
1.1 To advise Cabinet of the decision of the Executive Overview & Scrutiny Committee in relation to the above item, which was called in following the Cabinet’s decision in July 2007.
2.0 RECOMMENDATIONS
2.1 That the Executive Manager Planning and Development Services make the draft document available to members for a short period to enable them to comment.
3.0 BACKGROUND
3.1 The report of the Executive Manager Planning and Development Services in relation to this item was considered at the Cabinet meeting on 10 July 2007.
3.2 The Cabinet’s decision is as follows (minute 44 refers):
“Councillor Grant introduced the report of the Executive Manager Planning and Development Services which provided an update on the situation with respect to housing land supply and residential development policy in the light of the emerging Regional Spatial Strategy for the North West and recent government advice published in Planning Policy Statement 3: Housing. The report also sought approval to prepare an interim residential development guidance note to inform developers and other stakeholders of the Council’s intended strategy with respect to managing housing land supply in the District, and to keep this document under review as circumstances change.
In reaching the decision below, Cabinet considered the details set out in the report before it and accepted the reasons contained in it.
RESOLVED A. That the current position in the District with respect to housing land supply and new policy guidance on provision of housing land be noted.
B. That delegated authority be given to the Executive Manager, Planning and Development Services, in consultation with the Portfolio Holder Regeneration and Planning, to prepare an informal interim residential development guidance for use by the District Council to inform the planning control process, and to provide guidance for developers.”
4.0 CURRENT POSITION
4.1 The decision shown at paragraph 2.2 above was called in for consideration by the Executive Overview & Scrutiny Committee on 24 July 2007 and the decision of that Committee is set out below (minute refers):
“Consideration was given to the report of the Council Secretary and Solicitor, as contained on pages 165 to 174 of the Book of Reports, giving details in relation to a decision of the Cabinet called in by 5 members of this Committee. She advised that the decision in question related to the West Lancs Development Policy Update (minute 44 of Cabinet, 10 July 2007 refers).
Members noted the reason for the decision being called in and went on to debate the alternative decision included with the notice of call in, namely that members should have a direct involvement in the preparation of interim residential development guidance. In this respect members heard that the intention of the decision of the Cabinet was to enable officers to prepare the guidance based on the Council’s existing policy rather than to seek approval of revised or new policies.
RESOLVED That this Committee does not wish to seek a different decision from the Cabinet in this matter, but would ask that if possible, members be given the opportunity to comment on the draft guidance prior to its approval and publication in accordance with the decision taken by the Cabinet.”
4.2 the Executive Manager Planning and Development Services advises, in relation to the Committee’s request, that he sees no difficulty in making available to members a copy of the draft guidance for a short period to enable members to comment on the document.
Background Documents
There are no background documents (as defined in Section 100D(5) of the Local Government Act 1972) to this Report.
Equality Impact Assessment
There is no evidence from an initial assessment of an adverse impact on equality in relation to the equality target groups.
Appendices: none
AGENDA ITEM 5/6
CABINET: 18th September 2007
Report of: Assistant Chief Executive
Relevant Portfolio Holder: Councillor Owens
Contact for further information: Chris Isherwood (Extn. 5083)
SUBJECT: PROGRESS ON THE ICT AND E-GOVERNMENT PROGRAMME 2006/07 AND THE PROPOSED DEVELOPMENT PROGRAMME 2007/08
District Wide Interest
1.0 PURPOSE OF REPORT
1.1 To update Cabinet on progress on ICT and e-Government projects in 2006/07.
1.1 To inform Cabinet of the ICT and e-Government development programme for 2007/08.
2.0 RECOMMENDATIONS
2.1 That Cabinet endorse the ICT and e-Government development programme detailed in this report, taking account of the capital funding available in 2007/08.
3.0 BACKGROUND
3.1 The Council has continued to make good progress on ICT and e-Government initiatives since March 2006 when the Council hit the Government target of achieving the BVPI 157 requirement that 100% of services should be delivered electronically, where practicable.
3.2 The national e-Government process also required the Council to report progress to date in fulfilling the requirements of the Priority Outcomes document published by the ODPM in April 2004 – “Defining e-Government Outcomes to support the delivery of priority services and National Strategy transformation agenda for local authorities in England – Version 1.0’. The Council made excellent progress on all priority outcomes.
3.3 Proof of the Council’s success in using technology to further enhance the quality of services to the customer, was confirmed by the Council being shortlisted for the Local Government Chronicle ICT and e-Government award in March 2007, where we received a commendation. In addition, the Council website was rated the top district council website in the country and equal second overall in the annual SOCITM ‘Better Connected’ report on council websites.
3.4 The Council’s investment in e-Government has been informed by Citizens’ Panel research on contacting the Council. Our investment has taken account of residents’ access to technology at home, their experience of using new technologies, current methods of contacting the Council, and feedback on new and easier ways of contacting the Council.
3.5 The Council continues to investigate and evaluate new technologies to assist with service transformation in our efforts to drive down costs, but drive up service quality.
4.0 CURRENT POSITION
4.1 The Council has continued to develop and improve the various access channels for citizens, under the banner of “Click, call or come in” and this was recognised as strength in the Council’s recent CPA inspection. Our channels include:
• The Council’s Customer Contact Centre, using the Northgate Information Solutions ‘Front Office’ CRM solution. The Contact Centre now provides over 100 services that are available at the first point of contact. This has led to a step-change improvement in the way we deal with customers’ calls – vitally important, given that telephone contact is the preferred method for the majority of local residents.
• The Council’s Customer Service Points (CSP) in Ormskirk and Skelmersdale. These provide face-to face access to customers using the Northgate CRM solution, enabling access to a first class service with a personal touch, backed by all the technology available in the Contact Centre.
• The Council web site www.westlancsdc.gov.uk has been the subject of continuous development and improvement. As a self-service access channel, available 24/7, the website is the cheapest way of accessing Council services.
• An interactive kiosk provides a ‘hole in the wall’ facility at the Council’s Skelmersdale CSP, giving access, via the Council website, to all Council services. This has proven to be very useful for customers who seek information outside the CSP’s opening hours.
4.2 ICT and e-Government Programme 2006/07
Detailed below are the projects that feature in the ICT and e-Government programme and the progress made by 31st March 2007.
4.2.1 Website Improvement Programme
The website has undergone continuous development during 2006/07. This has resulted in the website being rated the top district council website in the country and the equal second of all councils in the annual Society of Information Technology Managers (SOCITM) ‘Better Connected’ website survey.
To further improve the website and to provide increased interactivity, citizen access to personal information and integration with new back-office systems, it has been necessary to replace the existing website Content Management System (CMS). Following a tender and evaluation exercise, the Immediacy CMS system was purchased and a new Council website is under development with a go-live date planned for later this year.
Expenditure £59,500
4.2.2 ICT Equipment and Training for Members
We are using technology to enhance the role of Councillors in the community. Members have been issued with laptop PCs, printers and broadband access, providing them with an e-mail address and access to the Internet and the Council’s Intranet. Member ICT training has been provided by an external training company, with additional training being made available to Members as required.
Expenditure £4,000
4.2.3 Planning, Building Control, Land Charges, Gazetteer Management System (GMS) and Geographical Information System (GIS)
A fully integrated Planning, Building Control, GMS and GIS system from CAPS/ESRI was implemented in 2006/07. The development was part funded from both the Planning Delivery Grant and the ICT development capital programme.
The new planning system now has full integration with the website Planning Portal allowing for the planning process to be completed on-line. The new GIS and GMS systems enable map and property gazetteer based information to be available to any property-based system. The Land Charges module is due to go live in September 2007.
Expenditure £15,000
4.2.4 Paylink – Pre-payment Module
Paylink is an additional module of the current payments system and allows pre-payments to be made available for services such as Planning and Pest Control. Paylink is accessible via the Contact Centre, face-to-face or website.
Expenditure £17,000
4.2.5 Licensing Update
The system hardware has been updated to improve the speed and accessibility of data.
Expenditure £3,500
4.2.6 Electronic Document and Records Management (EDRM) and e-Mail Archiving
E-Mail archiving software is currently being rolled out within divisions and will assist with the introduction of EDRM within the authority. Once fully implemented it will assist the authority in accessing email data for Freedom of Information requests,
Expenditure £13,500
4.2.7 Technical Training
Due to the continued development and implementation of new software and hardware systems, additional technical training has been required to provide support and maintenance.
Expenditure £2,500
4.2.8 North West e-Government Group (NWeGG) Membership
The membership of NWeGG consists of all 46 North West local authorities. NWeGG runs regular workshops and meetings on a whole host of initiatives relating to the e-Government and the transforming local services agenda.
Expenditure £1,500
4.2.9 ICT Technical Assistants
Three temporary ICT Technical Assistant’s posts were funded from the ICT Development Programme until 31st March 2007. Two posts had been funded since April 2006 and one post from January 2007. These posts enabled senior staff to move away from daily PC support work and allowed them to concentrate on important project work. Following a successful revenue growth bid two Technical Assistant posts were made permanent in April 2007.
Expenditure £42,500
4.2.10 CRM Development
2006/07 has seen an increase in the number of services provided via the Northgate ‘Front Office’ CRM system, with other 100 services now being delivered in both the Contact Centre and the CSP’s. We have continued to integrate the CRM system with EDM and back-office systems to deliver efficient and cost effective services to the customer.
4.2.11 Disaster Recovery and ICT Business Continuity
A number of North West authorities, on behalf of the North West e- Government Group (NWeGG), tendered for the provision of an ICT disaster recovery and business continuity solution. Following evaluation of the tenders, SunGard Availability Services (UK) Limited were chosen as the preferred supplier. Working with NWeGG on this project has resulted in an 80% saving over the cost of stand-alone solution. The Council signed contracts with SunGard in December 2006. Work is now underway on the development and testing of disaster recovery plans.
4.2.12 Lancashire Community Portal
The Lancashire Community Portal, http://www.lancashirehotspot.co.uk/ has been developed with funding from the Lancashire e-Government Network (LeN) and Lancashire local authorities. The portal is currently available and provides links to all Council websites within Lancashire.
4.2.13 Citizen and Business Account Development
This project was an item on the ICT Development Programme 2006/07. This has not progressed in part due to the non-delivery of the national Government Connect project. This project would allow us to provide a website single sign- on with registration and authentication for citizens and businesses, giving them access to personal information. The Council has investigated other options to provide these facilities, however, given the need to prioritise current project work, further development is planned for 2008/09.
4.2.14 Telecommunications Development
A number of telecommunications projects have been implemented during 2006/07. Including:
• Network Redesign - Under the old network design all area offices were connected by analogue circuits so that all inter site calls would be free of charge. However, now that call charges are so low it was more cost effective to remove these links completely and pay for inter site calls. 12 links in total were removed saving approximately £12,000 per year in rental charges.
• Independent Connectivity – instead of using service providers such as BT to link smaller area offices and paying an annual rental for the life of the link we now have the skills and knowledge to link sites ourselves with alternative technologies such as radio links. Radio links can be installed at capital cost only. A small maintenance charge applies afterwards. This was used to replace links at MAPS, Chapel Gallery and Civic Hall saving approximately £5,000 per year in rental charges.
• BT Access Credit Scheme – implementing this has given us approximately. £6,000 rebate per year on BT call spend.
4.2.15 Detailed below is a breakdown of the ICT and e-Government capital spend during 2006/07.
Funding 2006/07 Expenditure 2006/07 ICT and & e-Government 376,000 capital available Web Improvement Programme 59,500 Members ICT training and 4,000 hardware Planning, Building Control, 15,000 GMS and GIS Paylink – pre payment 17,000 software Licensing system upgrade 3,500 EDRM and email archiving 13,500 Technical training 2,500 North West e-Government 1,500 Group ICT Technical Assistants 42,500
Total 376,000 159,000
4.2.16The sum of £217,000 has been carried forward as slippage into the 2007/08 ICT Development Programme. The Land Charges element of the programme has slipped an additional £37,000, made up of funding held in reserve and cash received from the settlement with MIS on the old Land Charges system. Therefore the total available funding carried forward into 2007/08 is £254,000.
4.3 ICT Development Programme 2007/08
Detailed below are the projects that have been identified to enable the Council to move forward with the ICT development agenda in 2007/08 and beyond.
4.3.1 Planning, Building Control, GMS and GIS Systems
The Planning, Building Control, GMS and GIS system from CAPS/ESRI were implemented in 2006/07. Funding for the final payments on these systems was carried forward into 2007/08
Estimated cost: £56,500
4.3.2 Land Charges
The new Land Charges system has a planned go-live date of September 2007. This system is an additional module of the CAPS/ESRI Planning, Building Control, GMS and GIS system that was recently installed and replaces a manual system. Funding for this project had previously been approved and rolled forward into 2007/08.
Estimated cost: £64,000
4.3.3 CRM/Website Integration
To provide joined up services for the CRM system and website, a number of existing technologies will be used including, GIS, EDM, and SMS text messaging, Knowledge Management and back-office system integration. These technologies will enable the design of the appropriate solution and to assist in the rollout of new and current OR projects. The capital costs will be accounted for within the report produced at the end of each OR project, thereby ensuring the delivery of net savings/efficiencies.
Estimated cost £20,000
4.3.4 Website Improvement Programme
A brand new redesigned Council website is currently under development using the Immediacy CMS and will go-live later this year. Although the current website has been rated the top district council website in the country, the new one will allow us further improve on that. New features will include integration with the Contact Centre CRM system and back-office systems. Links to the new GIS system will enable property-based information to be displayed on maps. More and better on-line consultation will be made available, together with the development of SMS text and e-Mail alerts.
A website promotion and take-up campaign will be carried out to further raise awareness and publicise new developments to drive up website usage. The introduction of a prize draw for on-line form and e-payment users is key within these initiatives. Others include press releases, publications, leaflets and messaging via the Contact Centre phone system. We are also making the Council website more accessible to members of the public who do not have Internet access at home. Four Community Resource Centres (CRCs) have been developed in Digmoor, Tanhouse, Birch Green and West Skelmersdale in partnership with Lancashire County Council and Skelmersdale College, where computer and free Internet access are available. It is intended that the CRCs are widely publicised as Council Service Access Points. In addition, free Internet access is available from all local libraries, where approximately 100 PCs are available and where access to the Council website is currently advertised. We will also work with the County Council and other partners to find ways of further promoting the Council website as the main self-service access channel.
The Immediacy CMS system will enable us to provide a ‘Web in a Box’ facility that will enable Councillors to develop their own websites. We have investigated other options for Councillor website development, but these had proven to be costly, in excess of £15,000 per annum, whereas the ‘Web in a Box’ facility is an integral part of the new CMS system. This facility will be available later this year. Prior to rollout, we will update the protocol on the use of ICT by members to include Member website development. ‘Web in a Box’ will also be available, free of charge, to Parish Councils and voluntary and community organisations within West Lancashire.
Estimated cost: £20,000
4.3.5 Server Virtualisation and Consolidation
This project will enable the Council to reduce the number of servers needed, thereby providing efficiency and cost savings. Following a number of successful pilots during 2006/07, we plan to further develop the underlying infrastructure to enable us to make best of use of virtualisation technology such as V-Motion. We will also investigate the feasibility of installing a Storage Area Network (SAN) to further develop the virtualisation infrastructure. SAN enables data to be stored on central storage devices rather than on individual servers, resulting in improved reliability and efficiencies in the retrieval and securing of data. Project costs will be evaluated against potential savings and the project will only proceed if costs can be recouped within a reasonable payback period.
Estimated cost £30,000
4.3.6 Wireless Technology and Remote Working Solutions
We are currently in the process of upgrading the very popular wireless Internet service at the Investment Centre. We will be evaluating the rollout of further wireless hot spots via the community centres, which can be used by members of the public and Council mobile workers. From the mobile workers perspective, staff would be able to access corporate systems using wireless technology when near or inside a community centre, removing the need to return to the office to upload or download information. Project costs will be evaluated against potential savings and efficiencies and will only proceed if we can recoup costs over a reasonable payback period.
Estimated cost £15,000
4.4 ICT Infrastructure Capital Programme
This ensures that the ICT infrastructure can be maintained and improved as we continue to develop and implement new technologies. This will involve the replacement of ageing servers and network equipment, to ensure that we continue to provide a reliable, cost effective and efficient service.
Estimated cost: £52,000
4.5 Electronic Document Management (EDM) Capital Programme
EDM has been introduced into a number of sections including, Council Tax, Business Rates, Benefits, Planning, Building Control and Electoral Registration. EDM will be evaluated as part of an Organisational Re- engineering project during 2007/08, to look at how we can further improve its use within the Council as a corporate management tool. This will be funded from the EDM capital programme
Funding available: £54,000
4.6 Telecommunication Development
ICT Services will continue to evaluate new technologies in both voice and data communications. Current plans include:
We have already taken steps towards convergence of voice and data (Voice over Internet Protocol – VoIP) and independent connectivity. The forward plan is to further develop the technologies used here to creatively redesign the voice and data networks and ultimately completely converge the two. This is a project which will span 2 – 3 years.
Once successful the foundations will be in place to move from two separate networks for voice and data consisting of up to 30 to 40 links back to the centre, to a single intelligent access pipe to a service provider’s core network. This has the potential to provide significant savings on annual rental costs for network services such as leased lines and should further reduce call costs with outbound VoIP services replacing ISDN30.
4.7 Disaster Recovery / ICT Business Continuity Plan
The disaster recovery plan will continue to be tested and documented during 2007/08. This project will continue over future years and whilst resource intensive, is vital to the authority in the event of a disaster or the loss of vital ICT systems or data.
4.8 Benchmarking the ICT Service
During 2006/07 the ICT Service completed part one of a two-part exercise to benchmark the ICT Service using the SOCITM benchmarking service. The first part looked at the performance, resourcing and management of the ICT Service. Twenty-six local authorities participated in the exercise (including eight district councils). Key results include the fact that the Council procure and support PCs at a lower cost than the other district councils and are upper quartile in the acquisition time for a PC.
The second part of the exercise will benchmark customer satisfaction of the ICT Service and will be completed in 2007/08. This will enable the Council to compare the quality of the service with the cost and performance data from part one. This will assist us in continuing to provide a high quality, efficient and cost effective service.
4.9 Additional ICT Staff Resources
The resources required to support new systems has increased significantly over the last three years due to the increased intricacy and sophistication of the systems. The number of software releases needing loading and testing has increased, as has the time taken to do them. The continued support and maintenance of existing systems always takes the highest priority.
The additional support requirement has meant that senior ICT staff have to provide day-to-day desktop support for users, resulting in a pressure to work overtime, which cannot be sustained. The knock-on effect is that progress has slowed on projects such as telecommunications infrastructure development, which can deliver significant savings.
The funding is enabling us to recruit an ICT Technical Assistant and an Assistant Systems Analyst on 12-month temporary contacts to backfill on the day-today tasks currently being done by senior staff. This will enable us to deliver the projects described above and provide the appropriate level of support and maintenance on corporate and divisional systems. Should it be envisaged that this support is needed into 2008/09 then this will be subject to a resource bid.
Estimated cost £50,000
4.10 Future Years Contingency
There are a number of technologies that we have identified but do not have the resources to evaluate further in 2007/08. These include:
Citizen and Business Accounts – see 4.2.13 - these will allow a single sign-on via the website, providing a registration and authentication solution for citizens and businesses, to allow access to personal or business information. These facilities would encourage self-service which would increase usage of the website, which is the cheapest access channel. This technology is due to be made available by the national Government Connect project, although timescales and costs for implementation are currently vague. Eventually the Government Connect project aims to provide access to all central government and health services e.g. tax forms, driving licence applications, NHS, using the same user id and password. Once resources are available, the Council could speed up the implementation of citizen and business accounts by purchasing a stand-alone system and integrate with the Government Connect project when their products become available.
Digital TV – The closure of analogue TV in the North West in 2009/10 and the move to digital TV, would provide an additional access channel for Council services. Digital TV could offer citizens access 24/7 to Council services in a similar format to the Council website, but without the need to own a computer. Migrating citizens to Digital TV will encourage self-service, improve efficiency and reduce costs.
It is intended to build these areas of development into the work programme for 2008/09 and beyond, and to carry forward a contingency to assist these and other developments in future years.
Contingency fund: £68,500
5.0 PROPOSALS
5.1 That the projects detailed in this report form the basis of ICT development in 2007/08, taking account of available capital funding.
6.0 FINANCIAL AND RESOURCE IMPLICATIONS
6.1 Detailed below is funding for 2007/08 together with details of estimated project costs.
Funding Estimated 2007/08 Expenditure 2007/08
B/fwd 2006/07 ICT and e-Government 254,000 Funding ICT and e-Government Capital 70,000 Programme 2007/08 ICT Infrastructure 52,000 Electronic Document Management 54,000 (EDM)
ICT Development Programme GIS/GMS, Planning Building Control 56.500 (funding committed to project in 2006/07) Land Charges (funding committed to 64,000 project in 2006/07) CRM, Website, EDM, SMS text 20,000 messaging, GIS, Knowledge Management and back-office system integration * Website improvement programme * 20,000 Server virtualisation and consolidation 30,000 * Investigation and implementation of 15,000 wireless technologies and remote working) Additional staff resources 50,000 Roll forward / contingency – for future 68,500 years development. Project likely to include Citizen and Business account development and Digital TV *
324,000
ICT Infrastructure 52,000
Electronic Document Management 54,000
Total 430,000 430,000
Note: * indicates projects that will continue into 2008/09.
6.2 All projects identified within this report can be funded from existing budgets. A number of these projects will identify savings, which would be brought forward as part of the budget process.
7.0 COMMUNITY STRATEGY/SUSTAINABILITY IMPLICATIONS
7.1 There are no community strategy or sustainability implications relating to this report.
8.0 RISK ASSESSMENT
8.1 Each project within the programme will be subject to its own risk assessment.
Background Documents
There are no background documents (as defined in Section 100D(5) of the Local Government Act 1972) to this report.
Equality Impact Assessment
There is no evidence from an initial assessment of an adverse impact on equality in relation to the quality target groups.
Appendices
None
AGENDA ITEM: 5/7
CABINET: 18th September 2007
______Report of: Assistant Chief Executive
Portfolio Holder: Councillor G.M. Roberts
Contact for further information: Kim Webber (Ext. 5005) ______
SUBJECT: COMPREHENSIVE PERFORMANCE ASSESSMENT – FINAL REPORT ______District wide interest
1.0 PURPOSE OF THE REPORT
1.1 To advise Members of the content of the Final Report produced by the Audit Commission following their inspection in March.
1.2 To propose an action plan in response to the areas identified for future improvement and/or attention.
2.0 RECOMMENDATIONS
2.1 That Members note the contents of the Final Report, and the ‘Excellent’ score received by the Council.
2.2 That the action plan set out in Appendix 1 is agreed as the Council’s response to the CPA inspectors report for 2007/08.
3.0 BACKGROUND
3.1 Members will recall that in March a team of four Inspectors visited the Council to undertake a corporate assessment. Preceding the onsite week the Council provided a self assessment and background documentation, conducted inspectors on a tour of the District and a survey of key stakeholders was undertaken by the Commission.
3.2 During the onsite week, inspectors held a series of focus groups with partners, staff and Members, conducted a range of one to one interviews and observed meetings of the Council and its partners.
3.3 The final report of the inspectors was published on 10th July, and the Council’s ‘score-card’ has currently been updated on the Audit Commission website.
4.0 SUMMARY OF THE CPA REPORT
4.1 The main conclusion of the report was that the Council should now be rated as ‘Excellent’. This is a significant achievement as only 15% of District Councils nationally are rated ‘excellent’. A further 36% are rated ‘good’, 36% ‘fair’, 3% ‘poor’ and 11% ‘weak’.
4.2 The report concludes that the Council has made significant progress since the last corporate assessment in 2003. The Executive Summary highlights the key strengths of the Council as perceived by inspectors. In brief: