Building Better Tomorrows

Annual Report 2015

Table of Contents

2 Table of Contents 3 Our Mission, About SRVS 4 Letter from SRVS’ Chairwoman and Executive Director 5 Note from Incoming Chairman 6 SRVS Kids & Families 8 SRVS Learning Center - Collierville 10 SRVS Community Employment Services 12 SRVS Family Support 14 SRVS Community Living 16 SRVS Elderly and Adult Disabilities Services 18 Community Relations 20 Financials and Funding Sources 21 Annual Donor Listing 26 Business and Volunteer Recognition 27 SRVS Board and Executive Staff 28 Contact SRVS

Cover: The faces of SRVS each representing the agency’s six distinct programs: SRVS Kids & Families, SRVS Learning Center, SRVS Community and Employment Services, SRVS Community Living, SRVS Family Support and SRVS Elderly and Adult Disability Services.

Our Mission To enhance the lives of people with disabilities in a way that brings peace of mind to families and unmatched stewardship for our benefactors.

About SRVS

 Memphis based and locally grown non-profit; began in 1962  One of the largest private employers in Memphis with more than 1,200 persons supported and 850 employees  Largest comprehensive service provider for people with disabilities in Tennessee providing residential, employment, elder care, adult and family support services and learning centers  Only disability agency in Shelby County to support individuals with disabilities no matter how severe, from birth throughout a lifespan  Awarded Person Centered Excellence accreditation from the Council on Quality and Leadership  Award winning agency of distinction includes the national Association of People Supporting Employment First Best Practices and Employer (AutoZone) Awards, Arc of Tennessee Exemplary Educator and Agency of Distinction Awards, Memphis Business Journal’s Healthiest Employer Award, United Way of the Mid-South G. Bradley Wanzer Award, and the national ANCOR Direct Support Professional Award, among others

Letter from SRVS’ Chairwoman of the Board, Executive Director and Incoming Chairman of the Board

Dear Friends of SRVS: Closing the workshop wasn’t easy. A special thank you

goes to the families for giving us a chance to make the Fiscal Year 2014-2015 opened and closed with mile- transition successful and to SRVS employment depart- stone setting events for SRVS. On July 7, 2014 the ment staff for being determined and innovative in their agency’s first early intervention program was created thinking. We were honored to have our employment through a merger with Special Kids & Families to create efforts nationally recognized by APSE, the Association SRVS Kids & Families. Also, our founding program set of People Supporting Employment First. a standard and came full circle on June 30, 2015 when SRVS Industries, which began in 1962 as the Sheltered Last fiscal year we also opened a satellite learning center Occupational Shop closed in a move to full community in Collierville. It is the second one, following the center based employment for the people we support. previously opened in Covington, Tennessee. It is an important part of SRVS mission to bring our services to With the addition of SRVS Kids & Families to our as many people as possible. already comprehensive services, SRVS now provides supports to people from birth throughout life, creating Disability supports providers face significant changes a powerful resource for individuals and families over the next few years as we seek the best ways to throughout the community. It can sometimes be a achieve our mission and deliver services effectively and daunting task for families to find the help they need. efficiently. SRVS is fortunate to have an expert, com- We hope our expansion into early intervention is mak- passionate and dedicated staff to help meet a bold new ing the process more manageable and with greater future as we equip people to build better tomorrows results for the many people who can now access at a and maintain the skills they need to live their lives to single agency children’s services, employment and resi- the fullest. dential supports, learning skills development and more. That’s along with our newly added community-based services that specifically focus on exposing people to a wide variety of community engagement, including job exploration.

Employment was an important part of SRVS’ founding. Tyler Hampton The group of concerned parents who started SRVS Executive Director wanted a way for young adults to contribute meaning- fully to society by being part of the community, which included gainful employment. That’s why they put all their efforts into establishing a sheltered workshop.

Fifty-three years later employment remains a linchpin in Laura Tumminello the growth and development of many people with dis- Chairwoman of the Board abilities. We’ve progressed considerably. It’s not just a few small jobs. It’s competitive paying work with some of the city’s top companies where SRVS-placed employees make impactful contributions to the workforce, feel accomplished and are wholeheartedly embraced by their colleagues – while earning their own money. No doubt SRVS founders would be proud that their employment vision has come full circle.

Laura Tumminello and Tyler Hampton surrounded by children at the SRVS Kids & Families Play, Do, Learn inclusive preschool.

Mike Harless From Mike Harless, Incoming Chairman of the Board:

It is an exciting time to serve as chairman of the SRVS board of directors. I am honored to help steer the agency during unprecedented challenges and change for disability services providers across the country, and at a time when the supports we provide are in immense demand. For more than five decades, SRVS has been about empowering people. It’s in the agency’s organizational DNA. The SRVS board is committed to keeping SRVS strong, viable and driven by its mission to help people live their lives in meaningful ways that bring growth and personal fulfillment. I am proud to be part of an agency where people are valued, treated with dignity and respect and ensured the opportunity to be part of their communities. The board eagerly looks forward to another stellar year of accomplishment as our outstanding staff of professionals deliver life impacting supports to more than 1,000 children and adults.

(Mike Harless became SRVS board chairman on July 1, 2015)

SRVS Kids & Families

Makayla, Jude and Cora’s Stories

Providing the help and resources needed for families and “Makayla is doing just great,” said Angela Ervin, Develop- their children born with developmental delays can give par- ment Specialist and Intake Manager. “We are working on ents confidence to envision a future for their children just moving her from crawling to sitting. A big step for both like their typical peers. has been transitioning Makayla from the bottle to eating When SRVS merged with Special Kids & Families (SKF) in puree.” Brown is given her share of homework to do, focus- July of 2014, more than 130 families were given a lifetime ing on baby moves like knee bounces and sitting up, to of supports for their children. The merger created a new strength training. “I have to do my part to help my child,” program for SRVS called SRVS Kids & Families and estab- said Brown. “She’s made a lot of progress and that gives lished SRVS as the only service provider in Shelby County me a lot of hope.” offering a birth through lifetime resource. The merger so- Ervin is a Board Certified Behavior Analyst with a Master’s lidifies SRVS mission and growth plans to be “The Family in Education and six years of experience with SKF. She Answer for Disabilities.” At the time, Special Kids & Fami- helps develop fine and gross motor skills, language skills as lies had served more than 2,000 children since 1986. well as social, self-help and cognitive abilities for the chil- “SKF is a very inclusive learning environment,” said Shontie dren in her care. SKF’s developmental therapists provide Brown, mother of Makayla, who is enrolled in the program. families with parent training, daily activities, and the goals “I brought Makayla to SKF when she was a newborn and and strategies needed to increase their child’s functional the information, referrals and resources, the encouragement independence and social interaction. “Our staff know that and the knowledge of the staff have given me what I need we are first and foremost, family centered,” said Cyndi Lou to help my child grow and thrive.” Brown says the family Griffin, SRVS Director of Children’s Services. “We equip oriented program not only supports the individual child, it both the child and parent with the supports necessary for involves teaching families how to nurture their children util- the child to reach his or her full potential. We play with a izing practical skills. purpose to make it more meaningful for the children.” SKF offers several services to young children including Early intervention therapy usually takes place in the home Early Intervention, Early On parent and children classes, an involving the family in the most natural type of environ- inclusive pre-school and pediatric therapies (Applied Behav- ment from birth to age three. The shift away from facility ior, Occupational, Physical and Speech). Brown is receiving based therapy to therapy in the home allows a child to focus the services of an early interventionist and is a member of on skills development that are part of a normal routine at home. the Early On group.

6 Early On takes place at the SKF facility located at Independ- “I looked at other schools and felt more at home with PDL,” ent Presbyterian Church. It is a support group for families said Carla Dunn who enrolled her daughter in PDL at 18 going through similar situations. They fellowship and meet months of age. “I could see the preschool was more develop- on their own. SRVS initiates the gatherings and provides mentally based and because I was receiving developmental speakers based on topics suggested by the families. Topics therapy services at home, it matched my home environment.” have included financial planning, dental hygiene, state regula- Dunn said she is a hard to person to please but when she saw tions and benefits, CPR, home schooling, sensory activities, how the teachers actually speak to the children, she was sold on the program. “The teachers and staff are well trained; there is no “...staff have all given me what I need to help my doubt they provide the best care and child grow and thrive.” a safe environment.” Cora gets excited to go to school. and nutrition. SRVS therapists and/or medical professionals Her mom says she absorbs what the teachers give her and are present to observe the children and answer questions. brings it home so she knows the curriculum works. She no- “Early On is an enormous sense of comfort for parents and ticed that Cora’s typical peers are just as happy as she is, that a welcoming environment for newcomers,” said Dinah Mon- they learn from each other and encourage one another. Dunn tague, SKF Director of Developmental Therapy.” It’s always firmly believes the inclusive environment has enhanced her a diverse group of children with and without developmental child’s education. “Cora loves being social with her class- delays and from all walks of life. They plan meetings, play mates and is loving learning,” says Dunn. “SKF is like a sec- dates, parties and stay connected to each other.” Montague ond family to us. It’s an amazing place.” said the group becomes like one big family, looking after each During the fiscal year, SKF grew to support 257 families. other especially at critical times. Staff conducted tours and presentations throughout the year Jude started services with SKF when he was nine months old including two open houses for the public. Presentations were after his pediatrician referred SKF to his mom, Kelsey made to hospitals, disability agencies, the Tennessee Early Whicker. “When Jude was diagnosed with Down Syndrome, Intervention System Service Coordinators, Memphis Associa- I was overwhelmed and didn’t know where to go. The best tion for the Education of Young Children, the Early Child- thing for me was meeting other moms and kids with special hood Coalition, The University of Tennessee Boling Center, needs and to know that I’m not alone. We share the same Early Success Coalition, Memphis Children’s Pediatrics, Belle- joys and challenges,” said Whicker. She credits the program vue Baptist Church Special Needs Department, STEP, among with being an endless pool of resources and in pointing her in many others. In addition to funds received from state and the right direction on legal, educational and medical issues. federal grants, SKF received an Early Intervention Resource She also appreciates the sincere care each staff person has for Agency grant for $350,000 and a Vendor Grant for $100,000. the families. Currently in Early On, Whicker is already plan- Fundraising events included a Plane Pull, 5K Bunny Run, ning to enroll Jude in the SKF Play Do Learn preschool. Toast for Tots dinner auction and Gavion Golf Tournament “SKF has been a blessing to us. They have taken the burden and Educational Conference. off of us, they are always there for us, love us and check up Pictured on the opposite page are Makayla and Shontie Brown; Kelsey Whicker, on us.” Jude and Angela Ervin; and Cora, Carla Dunn and Ford at the PDL preschool. Many parents at SKF transition their children into the program’s Play, Do, Learn School (PDL), the only totally inclusive pre-school in West Tennessee. The preschool is for both typical and special needs children ages 15 months to 6 years old. It prepares children for kindergarten, however, their lessons encompass more than just social and academic readiness. They receive behavioral supports, one-on-one in- struction and a loving team of teachers with years of experience. PDL manager Lorraine Ford has seen the benefits of sending children to an inclusive preschool first hand. “It gives those with a disability the incentive to progress like their typical peers, and those without an appreciation of diversity.” The PDL preschool started fifteen years ago and accepts children from ages 18 months to 6 years of age. PDL is a leader in the industry offering a low student-to-teacher ratio, highly qualified staff, and a curriculum based program that provides a flexibility of learning styles for the student.

SRVS Learning Center - Collierville

Lee’s Story SRVS’ state-of-the art learning center is headquartered in core materials of Montessori provide a foundation for read- Memphis. Its cutting edge curriculum based on Montessori ing, writing and math, increasing concentration and inde- methodology has become highly acclaimed. In September pendence. Geography and science curriculums throughout 2014, SRVS opened its second satellite learning center in each classroom provide an interactive, fun and multi- Collierville, one year after opening SRVS first satellite loca- sensory experience through a person centered, self-guided tion in Covington. The Collierville location extends SRVS approach. outreach into Shelby County providing more families “Lee loves it here,” said Northcross. “She comes three greater opportunities for the future welfare of their adult days a week and we get her clothes out the night before. children. The first thing Lee does each morning is to check her Housed in the Collierville United Methodist Church, the clothes to see if they are hanging, then she knows it’s a day learning center has brought added relief for many families to come to the center.” in the area looking for a reputable weekday program. Northcross says Lee feels comfortable with the staff who SRVS Learning Centers are geared to improve a person’s are kind and nurturing to her. She enjoys the Montessori academic, social, cognitive and self-care skills. With the approach which allows her to choose a variety of activities closure of the workshop, practical life skills are being intro- at her own pace. “Lee has made herself at home here,” duced that are generalizable to work activities. The ulti- said Northcross. “She is very independent, knows it’s her mate goal is to increase a person’s level of engagement time and where things are, and stays happy all day.” North- through specific tasks that are transferable to vocational cross appreciates the creativity of the staff in planning activities. birthdays and themed days like pajama day. “I highly rec- Candis Northcross enrolled her daughter at the Collierville ommend this place; it is ideal and the staff made the transi- center shortly after it opened. She had toured the learning tion from school easy.” center in Memphis and fell in love with the curriculum. In addition to the classroom based curriculum, the center Her daughter Lee transitioned into the learning center after offers frequent community outings where they can explore her graduation from Houston High School. “The Collier- their own communities. Persons supported visited the ville location was a perfect fit for Lee,” said Northcross. Collierville Morton Museum, Johnson Park, Collierville “It’s close to where we live and I like the fact that it is a Town Square, Harrell Performing Arts Theatre, Farmer’s smaller center since Lee does better with smaller groups.” Market, the West Tennessee Delta Heritage Center and Lee’s mother has worked closely with Applied Behavior many Memphis attractions. The Collierville center also Analysts since Lee was three years old. Lee is non-verbal partners with special activities and events hosted by the and her mother is very cognizant of Lee’s needs. She was Covington and Memphis learning centers so that partici- afraid her daughter would lose the skills she learned in pants from all three centers can get to know one another. school. The center’s social, recreational and educational They regularly attend Dance and Movement Classes spon- activities were appealing to Northcross because they sored by Arts Memphis and the Tennessee Arts Commis- meshed with Lee’s Individual Educational Plan. The sion at SRVS’ headquarters.

8 During the fiscal year, CELC supported 14 families. Presen- School sang Christmas carols, Regions Bank decorated tations were made to area high schools including Collierville, Christmas cards, Herbalife hosted a game of Bingo and a Houston, Germantown and Arlington. Various tours were dance party, Volunteer Odyssey assisted in a major overhaul conducted to prospective families, disability organizations of the center, NovaCopy spruced up the sensory garden, and businesses and a partnership was formed with the Uni- and the Tipton County Commission on Aging Tappers and versity of Memphis (UM) School of Social Work which sent Aloha Ya’ll Ukulele groups performed. A new comprehen- student volunteers. The Collierville YMCA Jazzercise Club sive training manual and data collection methodology was held a fundraiser donating $200 to the center. developed for Montessori teaching and shift note taking. SRVS Learning Center in Memphis supported 93 individuals during the fiscal year. “The first thing Lee does each morning is to check Curriculum coordinator As- her clothes to see if they are hanging, then she trid French won the Arc Tennessee’s Exemplary Edu- knows it’s a day to come to the center.” cator of the Year Award for unprecedented Montessori teaching to adults with disabilities. The center is working with Memphis College of Art The Tipton County Enhanced Learning Center supported (MCA), Christian Brothers University, MIFA, Maximus, and 12 individuals during the fiscal year. In partnership with the University of Memphis to create volunteer and intern- SRVS learning centers, participants visited local Memphis ship programs for students and persons supported. MCA sites including the Cotton, Stax and Chucalissa Museums. students selected SRVS for their Storytelling class. French Participants explored a variety of community activities, from was invited to present at a Literacy Mid-South tutor training, watching the Covington Veteran’s Day Parade, to hiking at at the UM College of Education and Health Science Services Glenn Spring Lake and competing in the Big Hatchie Re- program, and conducted an agency wide CLM training on gional Special Olympics. Therapy dogs and Master Garden- SRVS Best Practices. Tours were conducted representing a ers visited the center and four people took a course on Tai diverse range of interests, from Creative Aging of the Mid- Chi. They learned how to make pizza, baked cookies for South, to Youth Villages. The Memphis center received an first responders at the Munford Parks and Recreation De- $11,000 grant from General Electric Capital Aviation Ser- partment and worked with volunteers from the Covington vices to enhance the Sensory Garden and build a gazebo. A High School Student Council. The center hosted a Tipton Literacy of the Mid-South grant made possible the donation County Job and Health Fair and money was raised for the of 1,024 books. In addition to Arts Memphis, Dr. James center through an annual bake sale and sale of concessions and Irene Hunt donated funds to dance classes. Many at Brighton Middle School. Families and local schools schools, businesses, individuals and groups volunteered at toured the center. the center throughout the year. The St. Agnes Middle Pictured on the opposite page are Candis Northcross with daughter Lee and SRVS staff Kelcey Gorman.

SRVS Community Employment Services

Lorene’s Story

The closing of SRVS Industries on June 26, 2015 signaled inclusion in hiring people with disabilities. Starting with a new era in hiring people with disabilities. For more than two SRVS employees who became company role models, 52 years, the occupational workshop and founding pro- the company now employs eight former workshop partici- gram of SRVS employed people with disabilities in a ware- pants. CES also garnered the Tennessee Department of house environment where they worked on assembly lines Intellectual and Developmental Disabilities (DIDD) earning commensurate wages through contract work. Madeline Will Employment First Excellence Award for Although SRVS had a community based employment pro- innovative employment practices. gram, the closing represented a monumental shift toward One of the individuals from the workshop who graduated person-centered practices in mainstreaming people with from the career center to find meaningful and gainful em- disabilities into the workforce. The old model of a segre- ployment in the community is Lorene. She had been in gated workshop paved the way for a future of full commu- the workshop for 26 years and was in the first class of nity integration. group discovery to test several work environments. Dis- When SRVS was tapped to participate in the U.S. Depart- covery allows the person supported and staff the opportu- ment of Labor initiative called Employment First in 2013, nity to gauge a candidate’s job interests. From there, staff it quickly became a trail-blazer for other service providers created a profile on Lorene to include the type of supports across the state. Staff developed soft skills training mod- she would need in a job that would benefit both her and ules, established a career center, collaborated with national the employer. Lorene’s profile revealed that she likes to subject matter experts and organized volunteer opportuni- be indoors, enjoys cleaning and needs a routine of tasks. ties which allowed workshop employees to sample a vari- Nikita Moody, Lorene’s case manager knew about ety of job sites. Stephanie Potter, SRVS Community Em- Lorene’s work ethic at the workshop and her friendly, so- ployment Services Director has been tracking the success cial personality. Moody said she consistently excelled at of the program. “Since the closure, we’ve found jobs for her jobs in the workshop and was eager to work in the about 150 people with disabilities which include 38 who community. Once the profile was complete, staff com- transitioned from the workshop and we are currently part- piled information for a job site assessment carving a job nering with about 60 employers.” opportunity that matched Lorene’s strengths, interests and The Community Employment Services (CES) program aptitude. received national attention for its accomplishments and “I like my work better than in the workshop,” said was awarded the “Best Practices” award by the Associa- Lorene of her new job at Jani-King. “I mop and clean the tion of People Supporting Employment First (APSE). file room and kitchen and everything! And when I get a AutoZone received the “Employer Award” in the medium paycheck I like to go out and eat.” Robert Taylor, Presi- sized business category for embracing the concept of dent of Taylor and Taylor Unlimited, and his wife and

business partner Linda, who is a franchise owner of Jani- “Working in the community among their peers with natural King, hired Lorene to clean one of their company’s offices. supports gives individuals the opportunity to learn more Jani-King is a national cleaning services company in exis- things on the job and enhance their lives,” said Troy Allen tence since 1968. The Taylor’s child was born with a dis- Director of Community Based Day Services. For employ- ability and though Linda felt a pull on her heart strings ers, hiring a person with a disability is not just about boost- to hire Lorene, she also knew she needed a reliable em- ing the company morale. There are tangible benefits for ployee since superior customer satisfaction is their com- employers including tax credits, a pre-screened applicant, pany’s trademark. employee evaluations, and ongoing support all of which can At the office where Lorene works part-time, she is tasked potentially reduce job training and supervisory costs as well as turnover. “ Lorene is very dependable and gets the During the fiscal year, CES supported 140 individuals and SRVS Industries supported job done in a timely and efficient manner.” 88. Working in tandem due to the closure, both programs forged several partnerships with dusting, mopping floors, stocking and cleaning the including the Walgreens REDI Program in collaboration restrooms and kitchen, vacuuming the carpet, taking out with the Workforce Investment Network; Project SEARCH trash, wiping down windows and counter tops, washing out with Shelby County Schools, LeBonheur Hospital and the the coffee pots, etc. “Lorene is very dependable and gets the Department of Vocational Rehabilitation; and the Employ- job done in a timely and efficient manner,” said Linda Tay- ment First State Leadership Mentoring Program with lor. “She is not demanding nor does she complain; she is just happy to work. I can’t ask for a better employee!” Tay- DIDD and the Office of Disability Employment Policy. lor said it’s gratifying to see Lorene’s eyes light up when she Staff presented on community employment integration at gets her paycheck. She admires the CES program because the Tennessee Works Employment Summit, Tennessee Ca- of its thorough research into finding and keeping the right reer Development Association, Tennessee Community Or- person for the right job and the fact that a job coach is pre- ganizations (TNCO) Employment Conference and Tennes- sent to ensure the safety and quality of the job. see Disability Mega-Conference, and to local groups and Princess Jones is Lorene’s employment consultant who companies including Medtronic, Bartlett Kiwanis, Church assisted Lorene in the interview process. She files Lorene’s Health Center and Memphis Area Transit Authority. paper work and conducts the follow-along to ensure the DIDD Commissioner Debra Payne, Mississippi Intellectual employer is satisfied and there are no performance issues. Disabilities Director Matt Nalker, and Katie Midgley from “Lorene is very respectful, asks questions, and wants to do a the Plough Foundation toured the Career Center and Van- good job; she has good communication and problem solv- derbilt University requested a Replication Guide of the Ca- ing skills.” Latisha Scott is Lorene’s job coach. She was a reer Center. Two staff received Certified Employment Sup- line supervisor for Lorene at SRVS Industries for more than port Professional certificates and directors Potter and Allen four years. Her presence provided a sense of continuity in were featured on WDIA, WREG-TV, WMC-TV and Lorene’s life as she transitioned into community employ- WYPL’s Small Business Review. ment. This unified team effort is one of the hallmarks of Pictured above are Princess Jones, Robert and Linda Taylor, Lorene and the CES program. Latisha Scott.

SRVS Family Support

Joshua’s Story

Planning for the future may be challenging for some Though there is a monetary cap on funding, Joshua’s families who have loved ones with disabilities. SRVS parents worked to offset additional costs. Family Support Program (FS) provides a variety of re- Joshua is also receiving homemaker services, which in- sources to these families in their own home, from respite clude food preparation, laundry and light household care to personal assistance. The program assists children cleaning in areas where Joshua lives. Though the home- school age and younger, adults who choose to live with maker staff assists only Joshua, it was a tremendous relief their families and adults who reside in the community in for Goforth when she worked full-time. Their home- unsupported settings. maker, who was with them for the past five years, was a Joshua is in his mid-thirties and lives with his mother and trusted and compassionate aid. father. His needs have changed over the years due to his Joshua started with the FS program in 1997 when he was progressive disease. He was diagnosed at the age of 13 a senior in high school. His parents had bought a van for months and for many years his parents were able to Joshua and FS supplied the lift. “I remember how proud physically take care of him. When he became older, they he was to drive his van into the school parking lot,” said built a new house to accommodate his wheelchair. Over Goforth. “This was his first vehicle and suited for him the course of twenty years, the FS program not only pro- with special hand and steering wheel controls.” Before, vided a wheelchair, they have helped secure a bed lift, Joshua would ride the bus or his mother would pick him scales, van lifts and modified the bathtub. The house has up but as he grew into an adult, she could no longer been modified with a paved driveway and ramp leading physically place him into a car. “The van gives me free- to the front door. Joshua also received an iPad to help dom to be able to go where I want to go,” said Joshua. him with his education since he cannot carry his books. “I don’t know what I’d do without Family Support. The “People may not realize how quickly expenses can add up staff does their utmost to get the services I need and they when you have a child with a disability,” said Rita Go- have essentially boosted my independence!” forth, Joshua’s mother. “We are so thankful for this program giving us the extra help we need, and because we know he’ll need more specialized equipment in the future. The next thing will likely be a roll-in shower.”

Rita appreciates the added help Joshua is getting. She annual Fiscal Accountability Review (FAR). Staff partici- recently retired, but when she was a working mother pated in senior resource fairs and expos, and held parent pulling ten hours a day, she had little time left to help her son, “ I don’t know what I’d do without Family and cook, clean and shop. It was very stressful for her. Support. The staff does their utmost to get the Even getting him in and out of bed took a toll as she had to be services I need and they have essentially careful of Joshua’s brittle bones. boosted my independence!” “Every little bit of help FS has given us has made all the difference in the world. It’s support meetings at local schools and SRVS. The pro- really about the support,” said Rita. “My son is my best gram partnered with Mid-South Medical, Direct Medical, friend and I want him to be at home and not a nursing the Professional Medical Fulfillment of Alabama and the home.” With the help of the FS program, Rita feels that Apple Store at Saddle Creek to provide services and sup- both she and Joshua can remain together for a long time plies to the families. An annual fundraiser raised addi- to come. tional funds for the program. In addition to the services mentioned above, the FS program assists families with equipment repair and maintenance, specialized therapy services, before and after school care, family counseling, nutritional support, licensed nurses and aids, recreational supports and health related items not covered by insurance. During the fiscal year, the program supported 433 families. Staff earned a “perfect score” on its

Pictured with Joshua is his mother Rita Goforth.

SRVS Community Living

Carl’s Story

Having a place you can call home can be a life changing help with dressing and grooming and are there when he experience for some, especially when you are used to gets tired of sitting up and needs to rest. They are con- living in a nursing home. That’s what happened to Carl stantly around Carl ensuring his safety, meeting his emo- who came to reside in a SRVS home in September of tional and physical needs and being a friend. At one 2011. Carl could see a better future for himself to be- point, Carl was receiving physical therapy but is doing so come independent if he could just “break free” from the well now his Aunt discontinued the service. “I know nursing home where he lived. Carl is having a better quality of life in a SRVS home Carl experienced a severe injury to his head at the age of with staff who keep him encouraged, engaged and posi- 14 in 1975. His mother took care of him until she passed tive,” said Sain. away with a heart attack in 2000 and his sister became his Herbert Franklin, Carl’s Direct Support Professional conservator. He later entered a nursing home. In 2009, (DSP), has known Carl since 2011. “I know everything Carl’s aunt, Margaret Sain, became his conservator. Sain about Carl. I always say he is a brother from another visited Carl often and through a SRVS encounter, she mother.” Franklin assists Carl with his personal hygiene, came to learn about the agency’s community based resi- from cutting his hair, to brushing his teeth. Staff take dential program. Carl shopping for clothes and out to entertainment ven- “I did not care for the nursing home. That was not the ues downtown, museums, the park, movies, etc. One of place for Carl,” said Sain. “I love Carl so much and he the activities Carl enjoys is spending time with his house- has endured a lot in his life and still smiles, but I could mate Adrian. They like to watch Family Feud, wrestling not take care of him. Knowing he is with SRVS staff and shows, play games and often share family celebrations. in a quality home puts my mind at ease.” Adrian and Carl live in a home built through a SRVS partnership with United Housing and is customized for Sain credits the staff with treating Carl like family. She people with disabilities. “Adrian is my friend and I pray notices how Carl smiles and laughs with them and how a lot for him,” said Carl. “Sometimes it’s hard for me to much they like him. Sain also observes how Carl is cared think about what I’ve gone through but with Adrian and for and she likes the idea that staff are held accountable. the staff, I can do more things and get through my days.” The staff transport Carl to appointments, church, the doctor, recreational activities and sporting events. They

14 Residents who live in SRVS homes choose their own housemates and are provided with amenities to make their home life complete as they age in place. There are a variety of living options from homes with 2-3 individuals, to supported living and semi-independent settings. DSPs provide personal attention and care and depending on the individual’s needs, nursing services and therapeutic and behavior supports are available. There are ongoing health and wellness monitoring and Financial Case Managers who manage the funds. Case Management coordinates services and Medication Ad- ministration oversees the distribution of medication. Each individual has access to social services and counseling and is encouraged to explore their communities and participate in activities that enhance their life skills. During the fiscal year, the SRVS staff supported 154 individuals in 67 Community Living homes and 48 individuals in eight Intermediate Care Facility homes for those who are medically fragile. Seven homes were Staff were invited to train entry level social work stu- renovated for people with disabilities in partnership dents at SWTCC on working with people with disabili- with United Housing and SRVS became a DIDD 3 Star ties. One of the many success stories during the year is Adrian, Carl’s housemate, who “Sometimes it’s hard for me to think about what I’ve graduated from gone through but with Adrian and the staff, I can do the Citizen’s Pol- icy Academy and more things and get through my days.” was featured on WMC-TV. He Agency. Adrian Starks was awarded the TNCO Out- also participated in the Partners for Policy Making as an standing DSP for West Tennessee and two staff gradu- advocate. Ricky participates in a daily radio program on ated from Southwest Tennessee Community College’s WMQM 1600 AM. Carolyn connected with her family (SWTCC) Home Managers Class. after a twenty year absence. Sadanial visited his mother in Oklahoma by himself and Stanley flew to visit his sister in Arizona. The program partnered with Bellevue Baptist Church, the River Kings Hockey team, the Ti- ger’s Basketball Camp, and Hattie Lou Theatre to provide outings. Members of the person-supported volunteer Ambassador Club delivered Meals on Wheels, partnered with Chipotle, Panera Bread Com- pany, Starbucks and Whole Foods to pick up donated food, hosted a dog show to bring awareness about pet therapy for people with disabilities, and held a can drive for the Memphis Food Bank. Volunteers contributed to special events, including Delta Sigma Theta and Phi Beta Sigma members who helped make Veya’s dream of becoming a runway model come true, American Snuff Company built a deck at one of the homes, and the West Tennessee Prayer Federation donated toiletries.

Pictured on the opposite page with Carl is his Aunt Margaret Sain and DSP Herbert Franklin; at left is Carl’s housemate Adrian.

SRVS Elderly and Adult Disability Services

Justin’s Story

Enhancing the quality of life for the elderly and adults five siblings. They have always done things together yet with disabilities gives hope for the future for many in this Justin felt the yearning to branch out on his own just like program wanting to live independently at home for as his siblings had. Even before coming to SRVS, Justin long as possible. The program offers in-home and com- worked at Wal-Mart. “I’ve been working at Wal-Mart for munity based supports to senior adults aged 65 years and years and they know me there and they can count on older and to adults aged 21 and over who are living with a me,” said Justin. physical disability. The persons supported desire to main- Staff helps Justin get ready for breakfast, transports him tain a family based support system as an alternative to to work and picks him up throughout the week. They living in a nursing home. take him to outings after work and help him get ready for Justin has been with the program since May of 2011. He bed at night. “He goes everywhere, more places than I lives in his own home provided by his parents that he do!” said Lorraine Freeman, program associate. shares with his housemate Peter. Justin maintains an ac- “Wherever he wants to go, we make it happen.” tive life and is very independent, he just needs a little help Michelle Harris, SRVS’ Family Support Coordinator, said, with personal assistance services and transportation. “Justin has come a long way with the support of the pro- “I had the good fortune to meet Jeffrie Bruton, former gram. He knows what he needs and wants in terms of executive director of SRVS at a chance meeting,” said services. Justin is a pleasure to be around and is Robert McBride, father of Justin and member of determined to maintain his independent lifestyle.” SRVS board. “It was fortuitous since at the time Justin Freeman said that Justin likes to operate on his own. He was looking to move out of our home and become goes bowling, to the movies and church. He and his more independent. This move allowed Justin to be on housemate of five and half years, Peter, enjoy going out his own which means the world to him. He values his to eat together and to sporting events, especially the independence.” Memphis Grizzlies and University of Memphis Tigers. Justin lived at home until he was 28 years old. The McBride family is a close-knit family and Justin is one of

16 dish washing and personal care services such as grooming, getting dressed and personal

hygiene. The program also offers respite care to families with caregivers and is provided on a short-term basis often when a caregiver is ill or out-of-town. “I don’t think people realize all the things the program does for a family,” said McBride. “We are fortunate to have the services for Justin and a good quality and dependable staff, but the program also frees us from having to worry about hiring a person, scheduling, and paperwork. SRVS makes our lives easier.” The McBride’s chose SRVS as a service provider under CHOICES, however, they also maintain services through private pay. During the fiscal year, the program supported 12 individuals. Staff received an “Exceptional” rating from the BlueCare CHOICES 2015 survey. AmeriGroup CHOICES (MCO) ap- SRVS introduced the two housemates. They are a per- proved the program as a Personal Support Service fect fit for each other since they are both older, like to Agency provider in 2014 and BlueCare CHOICES work and have strong family (MCO) gave approval to provide Community Living ties. “We help each other out,” said Peter. “We get along be- “I don’t think people realize all the things cause we like similar things and the program does for a family. our personalities mesh.” In addition to transportation, SRVS makes our lives easier.” outings and meal preparation, SRVS Personal Assistance services provide Justin with Services. Staff participated in the Professional Network house cleaning, grocery shopping, errands to the bank on Aging Expo, and partnered with Case Management or doctor’s appointments, laundry and ironing, Society of America, the Tennessee Association of Home Care, and the Mayor’s Action Council for Citi- zens with Disabilities for strategic planning to improve public and paratransit transportation.

Pictured on the opposite page with Justin is his father Robert McBride and DSP Mikeysha Stigall. Pictured above is Justin’s housemate Peter.

Community Relations

One monumental volunteer project was coordinated by the volunteers from General Electric Capital Aviation Services who transformed SRVS Sensory Garden in the fall of 2014 by constructing a gazebo and pergola. The company donated all the funds and labor. Partners included Pro-Built of Memphis, Gardens Oy Vey which provided plants, pruning, and a design to develop a more sustainable and diverse garden, and Co-Motion Studio which gifted a variety of hula-hoops. Earlier that month, Pfizer volunteers planted flowers and weeded the garden. With the gazebo and pergola, persons supported at SRVS are able to enjoy sitting outside in the garden with their friends, family and staff.

Cultivating the Community SRVS is thankful for its many volunteers, from corpora- SRVS values the dedicated volunteers, donors and support- tions to schools, who assisted with special events, service ers who make our work possible. Each contribution, be it days, landscaping, painting, construction and activities at time or treasure, is an investment in the future of the per- our learning centers. We hosted 638 volunteers during the sons supported at SRVS. All of you have played an impor- fiscal year, who invested 3,522.20 hours of their time and tant part in our successes. energy in support of SRVS. During the fiscal year, $1,449,396 was raised through In addition to cultivating our donors and volunteers, SRVS grants, events and individual contributions. Grants received raised awareness about its programs and people with dis- included those from an Anonymous Donor, Plough Foun- abilities in the media. SRVS joined other TNCO service dation, The Assisi Foundation, Merck & Co., Inc., Wells providers in a first-ever statewide media campaign to raise Fargo Foundation, American Snuff Company, Sedgwick awareness about the state of Tennessee’s budget cuts im- Claims Management Services, Inc., Trustmark National pacting agencies supporting people with disabilities. The Bank, Valero Energy – Memphis Refinery and United Way campaign, called Protect Disability Care, resulted in sup- of the Mid-South. portive newspaper articles, editorial and television coverage The 16th Annual Spirit of SRVS featured guest artist Edwin across the state. The campaign also secured more than McSwine and raised $154,855. The 3rd Annual Wesberry 7,000 signatures in an online petition. No budget cuts were Golf Classic, held at Spring Creek Ranch, raised $13,794. implemented. The closing of SRVS Industries workshop The proceeds from both of these events supported the and the merger with SRVS Kids & Families were broadcast programs and services we provide at SRVS. Following the on local television and featured in Memphis’ major news merger of Special Kids & Families with SRVS, we added publications including The Commercial Appeal. WMC-TV four events – the Bunny Run 5k & Fun Run, Plane Pull, spotlighted the Walgreens REDI partnership with SRVS, Toast For Tots and the Gavion Educational Conference. Adrian receiving his Citizen’s Policy Academy certificate, The Bunny Run raised $21,596, the Plane Pull raised and SRVS involvement in Project SEARCH. SRVS was $17,186, Toast For Tots raised $2,450 and the Gavion featured on the Small Business Review, Memphis Makers Conference raised $99,947. The proceeds from each of and WKNO’s The Spark program which aired a segment these events supported our new children’s services depart- on SRVS’ employment initiative with employer Service- ment, SRVS Kids & Families. Master. SRVS conducted two social media fundraising campaigns, First Tennessee’s 150 Days of Giving and SRVS Christmas Angels program provided gifts for 114 Trustmark’s 125 Years of Giving. SRVS was awarded first people supported by SRVS who were without families dur- place in Trustmark’s online contest. Special events cover- ing the holidays and Sea Isle Elementary School’s Sock age included interviews on WKAM, WDIA, and Sports56, Hop fundraiser donated arts and crafts to SRVS Learning to guest appearances on Live at 9, Good Morning Mem- Center, as well as our two satellite learning centers in Col- phis and Local Cares, among others. lierville and Covington.

SRVS Financials and Funding Sources

SRVS continues to be a model agency that delivers high-impact programming and results because of the ongoing commitment and financial contributions of individuals, foundations and corporations who understand SRVS mission. We are proud of our reputation as a good steward of the financial resources entrusted to us by our supporters.

REVENUES Medicaid Program 52% $15,231,120 Intermediate Care Facility 34% $10,159,575 Government Fees & 06% $1,705,169 Grants Public Support 04% $1,227,323 SRVS Kids & Families 01% $250,368 United Way 01% $228,510 Other 02% $713,402 TOTAL $29,515,467

EXPENSES Residential 37% $10,575,039 Intermediate Care Facility 28% $8,066,009 Management & General 19% $5,308,738 Day Programs 06% $1,842,470 Family Support 04% $1,261,417 Employment Services 04% $1,042,987 SRVS Kids & Families 02% $580,924 Funding Sources TOTAL $28,677,584 Tennessee Department of Education United Way of the Mid-South Tennessee Department of Finance and Administration U.S. Department of Housing and Tennessee Department of Human Services Urban Development (Division of Rehabilitation Services) Centers for Medicare and Medicaid Services Tennessee Department of Intellectual and Sales from SRVS Industries Developmental Disabilities Private Contributions

Annual Donors July 1, 2014 - June 30, 2015

Leadership Givers ($50,000 +) Champion ($1,000 - $4,999) Mr. and Mrs. Glenn Floyd Muddy’s Bake Shop Plough Foundation Aberdeen Asset Management Mr. Brian Forth Mr. Christopher Murphy Anonymous Ms. Cynthia Alexander-Chaffin Mr. William Fowler Neuberger Berman Mr. and Mrs. Peter Schutt Ms. Jennifer M. Alexander Mr. George Fox Mr. James Newberry The Assisi Foundation of ARTS Memphis Franklin Templeton Ms. Lauren O’Bryan Memphis Baker, Donelson, Bearman, Mr. Matthew Fuchs Mr. and Mrs. Rush O’Keefe United Way of the Mid-South Caldwell & Berkowitz, PC General Truck Sales and Service, Ms. Trisha Oppeau Baron Capital Management, Inc. Inc. Orleans Capital Management Director’s Society ($10,000 - Mr. and Mrs. John Barzizza Mr. and Mrs. Richard Glassman Ms. Betsy Orr $49,999) BlackRock Investment Mr. Richard Graham Paramount Uniform American Snuff Company, LLC Management, Inc. Greenspring Associates Mr. and Mrs. Greg Parker BlueCross BlueShield Foundation Ms. Brenda Blount Greystone Servicing Corporation, Pharos Capital Group, LLC Community Foundation of Mr. and Mrs. Mickey Brigance Inc. PiperJaffray Memphis Brookfield Investment Mrs. Tamla Groce Mr. and Mrs. Scott Plunkett Mr. and Mrs. John Hull Dobbs, Management, Inc. Mr. Philip Hamilton Mr. John Rainwater Jr. Mr. and Mrs. Allen Bruton Mr. and Mrs. Tyler Hampton Dr. Steve N. Rice GE Volunteers Foundation Dr. and Mrs. James Bryant Mr. and Mrs. Kenneth Hamric RidgeWorth Capital Management Guardian Healthcare Providers, Ms. Clare Cambria Mr. Mike Harless Ryman Hospitality Properties Inc. Ms. Michele Cameron Mr. Todd Harlicka Foundation Helen and Jabie Hardin Dr. Frank Ognibene and Harvey M. Rice Charitable Trust Segall, Bryant & Hamill Charitable Trust Mrs. Sarah Carpenter Mr. Bill Haynes Sentinel Real Estate Corporation Hope Christian Community Mr. Henry Chase Home Instead Senior Care Ms. Chelsea Smith Foundation Christoval Foundation Homer Skelton Charitable Mr. James Smith Intercontinental Real Estate Civitan International Foundation Foundation Ms. Mattie H. Smith Corporation Mr. and Mrs. Ed Clark Mrs. Lori Hosea Mr. Robert Spokane Kemmons Wilson Family Ms. Lucy Clark Ironwood Partners Mr. Jay Struzziery Foundation Cohen & Steers Capital Mr. Bradley Jacob Mr. and Mrs. Thomas Sullivan Merck & Co., Inc. Management, Inc. Mr. Chris Jameson TerraCap Management, LLC Mr. and Mrs. Steve Sansom Columbia Threadneedle Mr. Louis Jehl The Bank of New York Mellon Sedgwick Claims Management Coole & Bieler, L.P. Mr. and Mrs. Alex Jekels The Kroger Company Services, Inc. Dr. and Mrs. Clair E. Cox, II Mr. and Mrs. John P. Jones Mr. and Mrs. Michael Dr. and Mrs. Mounir Shazly Credit Suisse Securities (USA) Ms. Laurie Katz Tumminello The Robert and Nancy McBride LLC Mr. Lannie Lancaster Victory Capital Management Family Charitable Fund Data Facts, Inc. Ms. Dianne Laster Voya Financial Tipton County Government Mr. and Mrs. Anthony Dionne Legg Mason & Co., LLC Mr. Mike K. Waddell Trustmark National Bank Mr. Michael Dirstine Mr. Richard Lewis WCM Investment Management Valero Energy – Memphis Mr. and Mrs. Edward Dobbs LifeLinc Anesthesia Wells Fargo Advisors, LLC Refinery Dr. and Mrs. Norman L. Donati Lipscomb & Pitts Insurance Wells Fargo Capital Management Ms. Anne Wesberry Mr. Grant Duncan Lombardia Capital Partners, Inc. Wells Fargo Foundation Emory Valley Center Lord Abbett Distributor Mr. Christopher White Ambassador ($5,000 - $9,999) Employee Benefit Specialists Mr. Donn Lux Mr. and Mrs. Byrne Whitehead, Mr. and Mrs. Phillip W. Cook Express Scripts, Inc. Thornburg Investment Jr. First Tennessee Foundation Mr. and Mrs. George Felts Management William & Winifred Freeman Mr. Greg Grinder Fenimore Asset Management, Senator Beverly Marrero Foundation Ms. Dorothy D. Jones Inc. Mr. Bradley McClintock Mr. and Mrs. J. Craig Wright RacesOnline.com Fidelity Charitable Mr. Jonathan McEvoy Southland Park Gaming and First Eagle Investment Medley Capital, LLC Visionary ($500 - $999) Racing Management, LLC Mr. Harvey Middleton Ave Maria Adult Day Care State Systems, Inc. First United Methodist Mr. and Mrs. Matthew Middleton Ms. Patricia Barnett West Tennessee Crown Church – New Beginnings Class Morgan Dempsey Company Mr. and Mrs. Roberto Bautista Distributing Co. Mr. and Mrs. Nelson Fleet Anonymous Mr. and Mrs. Joe Birch

21 Mr. and Mrs. Robert C. Black Partner ($250 - $499) Mr. Robert C. Lanier Ms. Latonya Baldwin Mr. Robert Blankenship Mrs. Deneen Aceto Mr. and Mrs. Barry Marshall Ms. Andrea Ballard Mr. Daniel Bredosky Mr. Bryan Allen Ms. Pam Mattingly Ms. Jessica R. Ballard Dr. Nancy Chase Dr. and Mrs. Rex A. Amonette Mr. John McCormick Barbara C. Halvorson Trust Ms. Denise D’Entremont Mr. and Mrs. Hud Andrews Ms. Rebecca McFarland Mr. and Mrs. David Barczak Mr. and Mrs. Toney Dionne, Jr. Ms. Karen Andrews Mr. and Mrs. Merle McGruder Ms. Alice Barron Ms. Karen Dunn Anonymous Mrs. Jane McIntosh Mr. and Mrs. Steve Barzizza Mr. and Mrs. Aaron Edwards Mr. Craig Avery Ms. Sherita McMullen Ms. Tinnie Batchelor Ms. Tracey Benson Fields Mr. Eric Baertels Mrs. Kytrinia Miller Mr. Timothy A. Beacham Fred’s, Inc. Mr. and Mrs. Oliver J. Beaudoin, Mr. and Mrs. David Montague Ms. Carmen Beaird Ms. Cynthia Griffin III Morgan Stanley Ms. Joyce Beaty Ms. Keisha L. Grimes Mr. James Beck Mr. and Mrs. Andy Mouhot Mr. Zachary Beaver Mr. Tom Guipe Mr. Hugh Blackard Ms. Lucy D. Myers Ms. Barbara Beckerman Mr. and Mrs. Paul Hecht Ms. Velma Bledsoe Mrs. Nita M. Nichols Ms. Joyce Beggs Mr. William L. Henderson Ms. Katina M. Bobo Mrs. Virginia Oceguera Ms. Tahlia L. Benford Mr. Anthony Hicks Mr. and Mrs. Gaylon Booker Mr. Scott Overstreet Mr. and Mrs. D. Woodrow Mr. and Mrs. John Horne Mr. and Mrs. Marion Boyd Dr. and Mrs. Donald D. Owens Benson Mr. and Mrs. Thomas James Ms. Judy Brantley Ms. Sylvia D. Page Mr. and Mrs. Barbara Bentley Mr. and Mrs. Brad Johnson Ms. Valerie Calhoun Ms. Lenora Payton Ms. Za’Vita Benton Mr. Dale Jones Mr. and Mrs. Don Carmody Piano’s Flowers & Gifts, Inc. Mr. Nathan Berry Ms. Debbie Jones Ms. Doris J. Christian Pier Capital LLC Ms. Priscilla L. Berry Ms. Debra A. Love Ms. LaRose Coffey Mr. and Mrs. Wayne Podgorski Mr. and Mrs. Mark Billingsley Dr. Bruce Lynch Mr. Rick Colling Mr. and Mrs. Christopher G. Ms. Shannon Birdo Mr. Dhane Marques Ms. Pamela Collins Pratt Ms. Angela Bisceglia Master Design Salon Mr. Craig Conley Mr. Ed Roberson Ms. Margaret Biorklund Ms. Britney Matthews Ms. Mae Council Mr. William Rogers Mr. and Mrs. Donald A. Ms. Georgia G. McSwain Ms. Helena L. Covington Mr. and Mrs. Sandeford Blackard MedRisk, Inc. Mr. Charles Cunningham Schaeffer, III Mrs. Evelyn Blythe Mr. Jay Mehan Ms. Benita Daw Ochoa Mr. Tameron L. Sillers Ms. Barbara Bolton Ms. Frances Metheny Ms. Kathleen Devo Mr. Mike Simpson Mr. Robert L. Bourage Montgomery Martin Contractors Mr. Parker Dinwiddie Ms. LaFonda R. Smith Ms. Sherterikia Bowen Mr. Jim Paulsen Mr. and Mrs. Mike Dreyfus Mrs. Lobelia Cole Smith Ms. Regina Boyce Paulsen Printing Company Ms. Cynthia Durham Ms. Pamela Smith Ms. Dara Boyd Mr. and Mrs. Karl Pommer Mrs. Elaine Enis Ms. Sandra D. Smith Ms. Helen Boyd Ms. Gleneva Porter Ms. Sharon F. Ewing Ms. Susan Springfield Ms. Shera T. Boyd Mrs. Stephanie Potter Express Vending, Inc. Ms. Addie M. Wade Mr. and Mrs. William Boyd Power & Telephone Supply Ms. Diana Fedinec Dr. and Mrs. Gerry Ward Mrs. Trinna D. Bracy Preferred Medical Systems First United Methodist Church Mr. Jason Ward Mr. Arthur Bradley Ms. Monica Reed Ms. Rosanne Forgione Mr. and Mrs. Michael Warr Ms. Carol Branch Mr. C. G. Reeves Ms. Beth Gallagher Mr. John Warren Ms. Sarah Branscomb Reynolds, Bone & Griesbeck, GECAS Mr. Lee S. Westbrook Ms. Elizabeth Brasher PLC Ms. Jere Gerard Ms. Darlene Willis Mrs. Kathy Breckenridge Mr. and Mrs. James Rixter Mr. and Mrs. Fran Glasco Mr. Douglas B. Wright Mr. and Mrs. Sandy Brewer Mrs. Felecia Robinson Mrs. Elissa Gordon Mr. and Mrs. William Yandell Ms. Teara Bridgeforth Mr. and Mrs. James C. Sadler Mr. and Mrs. Frank Guarino Mr. Greg Ziskind Mr. Robert Briggs Safelite Fulfillment Inc. Dr. and Mrs. Michael Guinle Mr. J. R. Briscoe Ms. Lula Sanderson Mr. and Mrs. Joshua Hammond Friends ($1 - $249) Ms. Regina Brittain Ms. Ann Schultz Ms. Kathy Hammond Mr. Bill Albans Ms. Dorothy Broaden Mr. Charles Shoaf, III Mrs. Cantresha Hardrict Ms. Candace Aldridge Mr. and Mrs. George Brogdon Mr. and Mrs. Leroy Smith Mr. and Mrs. Harry P. Harness Ms. Brittany Alexander Ms. Ashley S. Brooks Mr. and Mrs. Cecil Sowell Ms. Kay Harris Ms. Alisa D. Allen Ms. Sherry Brooks St. Mary’s Guild Ms. Michelle Harris Mr. Troy Allen Mrs. Gwendolyn Brown Mr. and Mrs. Vernell Stornes Ms. Martine Hobson Ms. Zaundra Allen Ms. Jocelyn R. Brown Mr. Charles Strong Mrs. Donna Hoffman Ms. Danielle Alston Ms. Laura Brown Mr. Richard Wheeler and Ms. Mr. and Mrs. Shedrick Holland Mr. Richard M. Alsup Mrs. Dynisha Brown Woods Karen Stuart Ms. Billie Holliman Mr. Brian Ammons Ms. Felisha Brownlee Dr. Heather Swanson Home Care Solutions Mr. Andrew Anderson Ms. Keitha Broyles The Community Foundation of Dr. and Mrs. Michael Honeycutt Mr. Anthony R. Anderson Ms. Susan Brubaker Middle Tennessee Ms. Lakeshia Horton Ms. Susan Anderson Ms. Madison L. Brunswick Total Eye Care Dr. Robert A. Humphreys Anonymous Ms. Jacqueline Brunt Twentieth Century Club Mr. and Mrs. Merv Israel Anonymous Mr. Dallas Bryan Mrs. Vivian Vaccaro Mrs. Annie B. Johnson Ms. Barbara Arnett Mr. and Mrs. Alexander J. Budd Mr. Timothy Whelan Ms. Sharon B. Jones Mr. Gregory Austin Ms. Angela Buford Mr. and Mrs. Lewis Cherry Mr. and Mrs. Curtis Kittrell Mr. Marty Austin Father William Burke Williamson Mr. and Mrs. Christian Kuhn Mrs. Betty Babb Ms. Mitchico A. Burkley

22 Mr. Roger Burns Mr. Norman L. Dodson Ms. Kanesha Gentry Ms. Kirsten Howell Mr. and Mrs. Bill Burrow Ms. Sharyl T. Dodson Ms. Reshunda Gentry Ms. Sherylyn Hudson Mr. Brandon A. Burton Ms. Ebonee Donnerson Germantown Car Wash, Inc. Mr. and Mrs. Phil G. Huffman Ms. Edwina Burton Mr. Terrence Donovan Mr. and Mrs. Brown Gill Mr. and Mrs. Jeff Hughes Ms. Jeannie Busby Ms. Elizabeth Dorton Ms. Andrea Gilland Mr. Nobuko Igarashi Mr. and Mrs. Larry Busby Down Syndrome Association Ms. Jan Goslin Mr. Kevin K. Ingram Ms. Lillie Busby of the Mid-South Ms. Gwendolyn Gossett International Paper Foundation Ms. Joan Byrne Mr. and Mrs. Jeffrey O. Drinan Mr. Jim Gowen Mr. Don Ireland Ms. Jasmine Cade Ms. Melissa Drum Mr. Armond Grandi Ms. Tiffery M. Irvin Ms. Loretta Cade Ms. Barbara Dubray-Benstein Ms. Tamara M. Grant Ms. Marquita Irving Mrs. Debbie Callahan Ms. Donnette Dudley Ms. Crystal S. Gray Ms. Kathleen Irwin Ms. Sue E. Caradine Mrs. Leslie Dunavant Mrs. Madelyn Gray Ms. Tandika L. Isom Ms. Karen Carlson Mr. Harold E. Duncan Ms. Cynthia D. Green Ms. LaRissa Ivory Mr. and Mrs. James Carney Mr. Bob Dunham Mr. Roman Greene Ms. Lillie C. Ivy Mr. and Mrs. Scott Carr Ms. Chantel R. Dunlap Mr. Antonio Gregory, Jr. Ms. Barbara Jackson Ms. Shirley Lebeuf Carroll Ms. Melissa Duong Ms. Mert Guin Mr. Charles Jackson Ms. Sonya Carter Ms. Donna Durham Mr. and Mrs. Leland Gupton Mr. and Mrs. James H. Jackson Mr. Bill Carwell Ms. Jeanie A. Durrah Ms. Shanika A. Guy Ms. Katie Jackson Ms. Juanita Castellanos Mr. Jay A. Ebelhar Ms. Jennifer Guyton Ms. Barbara R. Jaggers Ms. Sharon Chandler Mr. and Mrs. Joseph Eberle Mr. and Mrs. Bob Hachtel Mr. and Mrs. Robert A. Jaggers Mr. and Mrs. Thomas Chandler Ms. Annie B. Edwards Ms. Leslie Haddad Ms. Catherine James Ms. Latoya Chaplin Mrs. Ashlee Edwards Hale Mrs. Harriet Hadley Ms. NaChelle Jarrett Ms. Kim Cherry Ms. Pamela Edwards Mrs. Ruth Hale Ms. Jannell Jefferson Ms. Bobbi Christopher Ms. Tamika N. Edwards Ms. Holly Hall Ms. Stephanie Johns Ms. Charlotte Clayton Mr. and Mrs. Steve Ehrhart Ms. Nancy Hall Mrs. Ann J. Johnson Mr. and Mrs. Neil Cohen Mr. John Elbred Mrs. Kathy Hallmann Ms. Candy Johnson Ms. Cathey Cole Ms. Sandi Eley Mrs. Rebecca Halvorson Ms. Ciara D. Johnson Ms. Debra Cole Ms. Ruby J. Elsberry Mr. and Mrs. Fred H. Hamilton Mr. Rickey R. Johnson Ms. Liquori Coleman Ms. Mkechi Emelue III Ms. Judith Johnstone Mr. Lashe’M Collins Ms. Jennifer Engler Ms. Demidia S. Hampton Mr. LaShawn L. Joiner Mrs. Tamieka Sholar Conard Ms. Diane Esterman Ms. Eleanor S. Hampton Ms. Sylvia Joiner Ms. Kim Constantinides Mr. Bruce Evans Mr. Marquarius Hardin Ms. Donna Jointer Mr. Christian Cooper Mr. John Falcon Ms. Chassidy Harley Mr. David Jones Ms. Ja’Nell Copling Mr. Corlvan Fant Ms. Katie Harper Mr. Eddie D. Jones Ms. Bianca Cotton Ms. Beverly Farmer Ms. Doreen Harris Ms. Jennifer Jones Ms. Hope Cousin Mr. and Mrs. James W. Field Mr. Sterling Harris Mr. Jimmie Jones Mr. Larry Cox Ms. Lisa M. Fields Mr. Joseph Hawes Ms. Kimishia Jones Ms. Evelyn Crane First Horizon National Ms. M. Nan Hawkes Ms. LaKesha Jones Ms. Keosha V. Crawford Corporation Ms. Cindy Hawthorne Ms. Millene Jones Mr. and Mrs. Richard Crenshaw First United Methodist Church – Anonymous Ms. Natalie H. Jones Ms. Victoria Cribbs The Go Class Ms. Cecilia T. Hayes Ms. Princess Y. Jones Mrs. Pamela Crislip Ms. Jennifer Fondren Fisher Ms. Tamika L. Hayes Mr. Rashad Jones Mr. Dudley Crowder Mr. and Mrs. Tim Flack Mrs. Laura Hays Ms. Sharice Jones Mrs. Holly Crump Mr. Hal Fogelman Dr. Jerilyn Hayward Ms. Marilyn Kain Mr. Paul R. Cruthird Ms. Lorraine Ford Mr. Chris Heathcock Mr. and Mrs. Gavin Karelitz Mr. Philip Cruzen Jr. Mr. Jonathan Forrester Ms. Lynne Heathcott Mr. and Mrs. Joseph Karr Ms. Brandi R. Cummings Frances Dorton Hughes Mrs. Beth Henderson Ms. Moneak V. Kelly Ms. Latonya Cunningham Testamentary Ms. Jewel Henderson Ms. Ouintionett Kendrick Ms. Parma Cunningham Ms. Rewa C. Franklin Ms. Stephanye Henderson Ms. Deanice S. kent Mr. and Mrs. Carl W. Curbo Ms. Champaign Freeman Ms. Kimetha Hereford Mr. and Mrs. Henry Kenworthy Mrs. Rhonda Dabney Mr. and Mrs. Charles Freeman Ms. Mary L. Hervey Dr. and Mrs. David Kimler Mr. Chaun Daugherty Ms. Joyce M. Freeman Mr. Larry Hicks Ms. Jennifer King Ms. Alexandra Davis Dr. Laura Freeman Mr. David Hill Ms. Betty S. Kirk Ms. Esther Davis Mr. John Fulfer Ms. Janice Hines Ms. Delores KirkMr. and Ms. Lisa Davis Ms. Kendra C. Fulton Ms. Jennille Hines Mrs. Paul G. Kirksey Ms. Marilyn J. Davis Mr. and Mrs. Daniel Gafford Mr. Brian Hogan Kroger Mr. Rich Davis Ms. Linda Gafford Ms. Luvenia Holloway Mr. Charles Kyasnicka Ms. Shanta Davis Gardland United Methodist Ms. Tamekio Holloway Mrs. Lisa Kyle Mr. Art Dawson Women Ms. Angela Holton Mr. and Mrs. Earnest Lacey Mrs. Janie Day Mr. and Mrs. Maurice L. Gary Mr. and Mrs. John Homa Ms. Katrina Lamar Ms. Sharon Day Ms. Patricia A. Gary Mr. and Mrs. Andrew Hosea Mr. Wight F. Laminack Mr. and Mrs. Michael Denney Mr. James Gates Ms. Angela Houston Mr. and Mrs. Michael Landreth Ms. Shieka Dewey Mr. John A. Gatti Ms. Courtney Howard Mr. and Mrs. Mark Langlois Ms. Maranda O. Dickson Mrs. Judy Gauthier Ms. Nancy Howard Mr. and Mrs. Robert Lanier, II Mrs. Betty Dionne Ms. Angela Genes Ms. Anna Howell Mrs. Mary Ann Larrimore

23 Ms. Shaquona L. Lawson Dr. and Mrs. Lee Moffatt Mr. DeAndre A. Powell Ms. Valerie Sherman Ms. Tanya Lee Ms. Margaret Molteni Mr. Kevin Powell Mr. Kenneth Shives Ms. Dawn Leekey Ms. Dinah Montague Ms. Sophia Pratcher Mr. and Mrs. Molly M. Siegel Mr. and Mrs. Walter Leibenow Ms. Nikita Moody Mr. and Mrs. Cedric Pryor Mr. and Mrs. Samuel Siegel Ms. Sheryl Lemons Mr. Fontaine B. Moore, III Ms. Jacqueline Pryor Ms. Elizabeth Sillay Ms. Stephanie D. Leseur Ms. Jamila Moore Mrs. Nancy Puckett Mr. James L. Simelton Mrs. Shirley Leso Mr. Michael D. Moore Mr. Robert Pugh Ms. Talmear Singleton Ms. Sharhonda R. Lester Mr. Eddie Moran Ms. Patsy Quinn Mr. John Slaughter Mr. and Mrs. Hal Lewis Ms. Daffernee Morris Mr. and Mrs. Mickel Ramsay Mr. Don Sloan Ms. Donna Lillard Mr. Louis Moses, III Ms. Chinishe Ray Mrs. Alison Smith Ms. Simone C. Lima Ms. Ollie Moss Mrs. Vernice Raynor Ms. Conswilla L. Smith Mrs. Amy Lindeman Ms. Tasheta Motley Ms. Zeketra T. Redden Ms. Jeanette Smith Mrs. Angela Link Ms. Hilda Mullen Ms. Betty Reed Ms. Lakendria R. Smith Ms. Nina Linzy Mrs. Christine Munson Mr. Michael Reeves Mr. LaQuadrian Smith Ms. Angela Little Mr. and Mrs. Christopher Myers Ms. Kendria Reid Ms. Letrece E. Smith Ms. Jacqueline L. Lott Ms. Dededra B. Nelson Ms. Virginia T. Reily Ms. Lillian Smith Ms. Donna D. Lotts Ms. Meredith Nelson Mr. Joel Reisman Ms. Renae M. Smith Ms. Jameka Love Mr. and Mrs. Steve Nelson Mr. and Mrs. Keith Renard Ms. Sondra A. Smith Mr. and Mrs. Bill Loveless New Direction Christian Church Mr. and Mrs. David Renner Ms. Tareka L. Smith Mr. William Lovell Mrs. Ann Newell Rex Liquor Store Ms. Tikki Smith Mr. Paul Makokha Ms. Nedra Newell Mr. Forrest Reyle Mr. Scott Sneed Malco Theater Ms. Catina Newsom Ms. Latisha V. Reynolds Mrs. Esther Solomon Mr. Paul Mann Mr. David Newsom Ms. Camesha Richardson Mr. and Mrs. David Sorsby Ms. Lakecia L. Manuel Ms. Sandy Nichols Ms. Catherine Richardson Ms. Aliya Spann Mr. Douglas Marchant Mr. Tayloe Nickey Ms. Laquida Richmond Ms. Lynn Spence Mr. Barry Marshall Ms. Heather Nivens Ms. Sheryl Riffle Ms. Connie Spencer Mr. Arthur L. Martin Jr. Mr. Antonio Nolen Ms. Kimberly Riggins Ms. NaChelle Spencer Ms. Shelley Martin Mr. and Mrs. Richard Nuber Ms. Jamila R. Roberts St. Francis Hospital Ms. Sherrie L. Mason Dr. Arthur J. Nussbaum Ms. Patrice Robinson Ms. Emily Stackhouse Mr. Joseph Maurizi Mr. and Mrs. Loveday E. Ms. Alyssa Rogers Ms. Shelly Stackhouse Ms. Latisha V. Maxwell Nwobilor Ms. Moneca Rogers Ms. Linda H. Stiger Ms. Shesney McAfee Ms. Stephanie O’Guin Mr. and Mrs. Jacob Ross Mr. John Stimac Mr. and Mrs. Bob McBride Ms. Mon Harris Oliver Mr. William Ross Mr. and Mrs. Daniel L. Stockel Ms. Cheryl McCaskill OND Financial Solutions, LLC Mr. and Mrs. Ray W. Rosser Ms. Laura Stohl Ms. Mary McClain Mr. and Mrs. David Orabone Mrs. Jeanne Roth Mr. and Mrs. Louis Strasberg Mr. and Mrs. Rick McDonald Mr. Max B. Ostner, Jr. Ms. Anne P. Rowland Ms. Clarice Stroud Mrs. Lisa D. McFarland Ms. Corinne Ostrander Mr. and Mrs. Doron Rozen Mrs. Marie Stuckenborg Ms. Sherrika McFerren Ms. Donna Palmer Mr. and Mrs. Kevin B. Rushing Mr. Bryante Sullivan Mr. Marvin McInnis Dr. Frederick Palmer Mr. and Mrs. Buddy Russell Mrs. Debra Sullivan-Stewart Ms. Vancissia McKay Mr. and Mrs. Larry Papasan Ms. Kathleen Russell Mr. and Mrs. Robert Sutton Mr. Kerivaki G. McKenzie Mr. and Mrs. H. Gerald Pardue Ms. Judith Rutkaushas Ms. Sibonie Swatzyna Ms. Nicole McKinney Ms. Joyce Parks Mrs. Alexander Salter Ms. Gina Swift Ms. Cindy McKnight Ms. Ellen Patrick Ms. Debby Salvatore Mr. and Mrs. David E. Tate Ms. Katrina McLaurin Ms. Lisa Patton Mr. Azaria S. Sanders Senator Reginald Tate Ms. LaKeshia McMillian Ms. Amy Paul Mr. and Mrs. John J. Sandor, Jr. Ms. Sharon Tate Ms. Beverly McNamee Mr. and Mrs. Dan Payne Mr. and Mrs. Michael Sansone Mr. Reuben S. Tayko Mr. Mike McNeer Pediatrics East Inc. Mr. and Mrs. Roger Sapp Ms. Cathy Taylor Ms. LaTreshia McNeil Dr. Peggy Pelt Mrs. Susie Sargent Mr. Chadrick D. Taylor Mrs. Molly Medlin Mrs. Diana Penny Ms. Wendy R. Saulsberry Ms. Deborah A. Taylor Mr. Randy Meeks Ms. Destine Peoples Mr. and Mrs. James Savage Ms. Evelyn Taylor Ms. Simone Meeks Ms. Vanessa L. Perry Mrs. Carolyn Schabel Ms. LaTasha Taylor Mr. and Mrs. Ernie Mellor Mr. Felix Pesce Dr. and Mrs. Paul Scheirer Mr. and Mrs. Paul Taylor Mr. Robert Mells Mr. and Mrs. Jim Petrea Ms. Iaisha Scott Mr. John Templeton Melody Lane Garden Club Mr. Jerry L. Pettit Ms. Mia R. Scott Mr. and Mrs. Michael Terry Ms. Donna Melton Mr. Tom Pfingstag Ms. Maudeania Screen Moore Ms. Robin Terry Mrs. Melinda Menser Mrs. Trudy Pfisterer Mr. John S. Seabold Ms. Annetta Thomas Mr. and Mrs. Del Mercer Pfizer United Way Campaign Mr. and Mrs. Jim Searcy Ms. Georgette Thomas Ms. Mimi Meriam Mr. and Mrs. Chris Phillips Ms. Linda Kay Sears Ms. Milnetrice Thomas Ms. Bre’Anna Mickens Mrs. Stephanie Phillips Ms. Betty D. Shadish Ms. Sandra Thomas Mr. and Mrs. Marc A. Miller Mr. Bill Pickens Mr. and Mrs. Timothy Shaner Mrs. Sara Gerry Thomas Ms. Sandra Miller Mr. and Mrs. Cordell Pirtle Mr. and Mrs. Gary Shanks Mr. Shakerri Thomas Ms. Vanessa L. Miller Mrs. Kelli Polatty Ms. Sandra Shannon Ms. KaJones Thompson Mr. and Mrs. Russ Mire Ms. Jeanette Poole Mr. and Mrs. John Sheffield Ms. Tikisha Thorne Mr. Andrew L. Mitchell Mrs. Ruth Poston Mr. and Mrs. Paul Sherman Ms. Gloria Thornton

24 Mr. and Mrs. Johnie Thornton Ms. Rachel Williams Anthony and Jeany Dionne Valerie Morris Ms. Monica Thornton Ms. Shirley Williams Disney World Mortimer’s Diva Nails & Spa Donna Mulhern Mr. Cednetra Threat Ms. Tine Williams Don Sebastiani and Sons Christopher Myers Ms. Phyllis Tillman Ms. Tonya Williamson Joseph Eberle Ann Newell Ms. Luvenia Towner Ms. Victoria Williamson Cheryl Edwards Candis Northcross Mrs. Mary A. Trainor Ms. D’Asia Wilson Steve Ehrhart Marissa Nowlin Elite Nail Spa Oak Court Salon Ms. April Tucker Ms. Eurica Wilson Elwood’s Shack Oak Hall Ms. Becky Turner Ms. Samira Wilson Esthetiques Skin Spa Oasis Health Center Ms. Carleen J. Turner Ms. Joni Winkler Joe Evangelisti On A Whim Mr. and Mrs. Luther C. Turner Mr. Odell Wintersteen Express Vending Inc. David Orabone FedEx Express Orpheum Theatre Ms. Tyresha D. Turner Ms. Jane G. Woo Diana Fedinec Panera Bread Mrs. Cynthia J. Tyler Dr. and Dr. Charles Woodall, Sr. Felicia Suzanne’s Mark Parker UniSource Mortgage Services, Ms. Bolonda E. Woods Floid Fire Extinguishers & Steam Robert Parrish Inc. Mr. Clinton Woods Cleaning Co., Inc. Pavo Salon Spa Folk’s Folly Prime Steak House Peabody Hotel Mrs. June D. Vance Ms. Sonya F. Woods Forever Fitness Studio Pharm Care, Inc. Mr. Jonathan K. Vaughn Mr. Chris Wooley Forms By Felecia Piano’s Flowers & Gifts, Inc. Mr. Zack Vaughn Ms. Simone Wren Tylur and Astrid French Platinum Jewelers, Inc. Mr. and Mrs. John Vego Ms. Cameron C. Wright S. D. Gaither Playhouse On The Square Garden District Poplar Pointe Garden Center W. K. Logistics Ms. Chequita Wright David Gearhardt Kevin Powell Mr. Jeremy W. Walding Ms. Janice Wright Gibson’s Donuts Precept Wines Mr. Adrian Walker Mr. and Mrs. Jason Yarbro Gloria’s Mother of the Bride Promo Print Advertising Mr. Cermone Walker Mr. and Mrs. Sampson Young Elissa Gordon Purple Wine Company Bob and Leslie Hachtel R S Antiques and Art Ms. Debra Walker Ms. Tess Young Half Shell The Racquet Club Ms. Jessica Walker Ms. Ellen Ziskind Hamilton Beach Radio Memphis Mr. and Mrs. Joe Walker Tyler and Cindy Hampton Regions Bank Mr. John Walker Mike Harless Ridgeway Country Club Gifts-In-Kind Harry P. Harness Vera Rosatto Ms. Leterika K. Walker Jason Adler Heather Boutique and Spa Jeanne Roth Ms. Vanessa Walker All About Weddings Hog & Hominy RSVP Stationers Ms. Kathy A. Ward Andrew Michael Italian Kitchen Kirsten Howell Marie Sue Russell Ms. Cynthia Ware Aracade Restaurant Huey’s Dale Sakaan Juli Hurdle Pam Santi Mr. and Mrs. Douglas Warner Chris Archer Damon Arney Inman-Murphy Inc. Sarkis Kish Oriental Rugs Ms. Sonita Warr Automatic Slims Interim Restaurant & Bar SeaWorld Ms. Abigail Warren AutoZone Liberty Bowl Irene Golf & Country Club ServiceMaster Ms. Dorothy Washington Bank of Tipton Jack Pirtle’s Chicken Social Jaffe Studio & Gallery Jeff Soens Ms. Stephanie Washington Patricia Barnett John and Wanda Barzizza Jim’s Place South of Beale Ms. Donna Todd Watkins Joy Bateman Price Johnson Southern Couture Ms. Angela Watkins Belle – A Southern Bistro Joseph Stores Southwest Airlines Mrs. Annette L. Watson Belz Museum of Asian & Judaic Art Gavin Karelitz Brian Spangler Kemmons Wilson Company Star Distributors Ms. Mariorie Watson Barbara Bentley Biltmore Estate Ernie Kuyper Starbucks – Olive Branch, MS Mr. Tim Weatherford Black Dog Cellars Connie Lampen Stax Museum Ms. Karlita D. Weaver Robert Blankenship Robert Lanier Stella Reed Salon Ms. Lindsay E. Weaver Boneheads Restaurant Don Lasseter Karen Stuart Liquor & Wine Depot TannerMeyer Ms. Debra Webb David Bounds Mickey and Patty Brigance Literacy Mid-South David and Elizabeth Tate Mr. and Mrs. David Weinstein Brooks Museum of Art Living Health Day Spa Chuck Terrell Ms. Brittany N. Welch Brother Industries Sam Long The Stellar Cellar Wine & Spirits Ms. Dorothy West Brother Juniper’s Loudean’s Theatre Memphis Linda Lucchesi Jane Tonning Mr. Keith Westbrook Brutocao Cellars Buckley’s Fine Filet Grill Lululemon Athletica Michael and Laura Tumminello Ms. Cora White Builders’ Floor & Interiors Missy Marshall Jim Turner Ms. Elizabeth White Caesars Entertainment Master Design Salon Two Men and a Truck Ms. Janyth White Café 1912 Cheryl McCaskill June D. Vance Debbie McDivitt Judy Vandergrift Rep. Mark White Café Ole Café Piazza Memphis Botanic Garden Village Frame and Art Mr. Stephen D. White Café Society Memphis Grizzlies Montrel Walker Mrs. Deborah Whitlock Ce’Leste Gifts Memphis Pizza Café Gerry Ward Ms. Kitty Whitlow Central BBQ Memphis Redbirds Andrew Welsh Memphis Rock ‘N’ Soul Museum Anne Wesberry Mrs. Sally Wiggins Rena Chiozza Claire Ellers’ Fine Jewelry Memphis Symphony Orchestra West Tennessee Crown Distributing Co. Ms. Tamara Wiggins McKay Clark Memphis Zoo Melynda Whetsel Mr. Bennie Wilkins Cocoa Van Cupcake Bakery Mercury Valet Service Jim Wiertelak Ms. Makisha Wilks Cooper Hotels Frances Metheny Wild Birds Unlimited Harvey Middleton Jim Wilson Mr. DeMarrius L. Williams Cordova Country Club Covington Parks and Recreation Matthew Middleton WonderWorks Ms. Ebony Williams Wade Cox Midtown Framer Evans Woodward Ms. Gloria J. Williams Suzanne Culpepper Russ and Cindy Mire Yorkshire Liquor Mr. and Mrs. John J. Williams Dazzle Mirimichi Youngblood Studio Fontaine B. Moore Yuletide Office Supply Mr. Johnike Williams Cicero DeCastro DeJavu Restaurant Aryen Moore-Alston Ms. Lois Williams Lisa Dick Anonymous

SRVS Business and Volunteer Recognition

SRVS Industries and Community Employment Services staff thank the many businesses that provided employment at SRVS Industries and in the community during the fiscal year.

ABM Industries, Inc. (American Security One Building Maintenance) - Macy’s Sedgwick ALSAC/St. Jude Children’s ServiceMaster Research Hospital Sherwin-Williams American Stairways, Inc. SRVS Anywhere Comfort Star Quality Day Care Center Aramark Uniform Services Taco Bell AutoZone TNT Snack Shop Baptist Memorial Healthcare Unisource Distribution Division Bell Memphis, Inc. University of Tennessee Health Briarcrest Christian School Science Center - College of Dentistry Cintas Corporation Walgreens Elvis Presley Enterprises Wal-Mart Express Vending Facilities Performance Group Federal Express Thank you to the many volunteers who lent their support Fred’s Incorporated throughout the year to all our programs. More than 648 FunQuest Family Entertainment Center volunteers assisted with 120 activities, projects and events. Hog Wild Catering Home Depot The ADT Corporation Idexx American Snuff Company Kroger Carnival Memphis Lambert’s Coffee & Bottled Water Christian Brothers University Leonard’s Pit Barbecue City of Memphis Mahaffey Tent and Party Rentals FedEx Services Security Date Research Advisors Maxam Group, Inc. First Tennessee Bank McDonald’s Gardens Oy Vey McKesson Corporation General Electric Capital Aviation Services MCR Safety GlaxoSmithKline Medtronic International Paper Mellow Mushroom Medtronic Methodist Healthcare Obsidian Public Relations Miss Cordelia’s Grocery Oleo Acres Farm Onyx Medical Corporation Pfizer, Inc. Oxford Diagnostic Laboratories Safelite Fulfillment, Inc. Paramount Uniform Rental, Inc. Sedgwick Penn-Plax, Inc. St. Agnes Academy - St. Dominic School Pizza Hut St. George's Jr. High School POP Solutions Group, LLC University of Memphis Riviana Foods Volunteer Odyssey Seabrook Wallcoverings West Tennessee Crown Distributing Second Presbyterian Church

SRVS Board of Directors and Administrative Staff

SRVS Board of Directors SRVS Administrative Staff Tyler Hampton, CPA (inactive) Laura Tumminello Chairwoman Executive Director Mike Harless 1st Vice-Chairman Connie Cobb Bowlan, RN, CDDN David Tate 2nd Vice-Chairman Director of Program Operations Carol Snowden Morris Secretary Merle McGruder, CPA Thomas M. Sullivan Treasurer Director of Finance Anne Wesberry Past Chairwoman Lobelia F. Cole-Smith Director of Property Operations Members of the Board Kytrinia Blakley

John Barzizza Director of Human Resources and Staff Development Robert Blankenship Alyson Edwards Jay Ebelhar Director of Program Innovation Dr. Jerilyn Hayward Felecia Robinson Dottie Jones Director of Outreach Supports Curtis Kittrell Anthony Hicks, APR Missy Marshall Director of Public Relations Robert McBride Karen J. Dunn Frances James Metheny Director of Development Harvey Middleton John Rainwater Community Living Sue Russell Cynthia Alexander Leroy Smith Director of SRVS Community Living Robert Sutton Michael Jackson Karen Stuart Director of SRVS Community Living John J. Williams Day Services Advisory Council Troy Allen Director of SRVS Industries and Family Support Program Mark Billingsley Carol Branch Gaylon Booker Director of SRVS Learning Center Jeffrie Bruton Cherry Davis John Homa Director of SRVS Elderly and Adults with Disabilities Program John D. Horne Stephanie Phillips Charles Jackson Director of Children’s Services Frances James Stephanie Potter Dr. David Kimler Director of SRVS Community Employment Services Beverly Marrero Sandra Smith Trudy Pfisterer Director of Support Services Kathleen Russell John Walker Clinical Services State Representative Mark White Dinah Montague SKF Director of Developmental Therapy DeDedra B. Nelson, RN, BSN Director of Nursing Editor: Diana Fedinec Dianne Zanone Photographer: Peri Gildersleeve, Memphis College of Art Director of SRVS Community Living ICF/ID

Contact SRVS

www.srvs.org

For information about admissions, contact SRVS’ Admissions and Discharge Office at 901.312.6830.

To make a donation, contact Director of Development Karen Dunn at 901.312.6853.

For media inquiries, contact Director of Public Relations Anthony Hicks at 901.312.6800.

For volunteer opportunities, contact Development Coordinator Cheryl McCaskill at 901.312.6802.

For general information about SRVS and to schedule a tour or presentation, contact Public Relations Manager Diana Fedinec at 901.312.6801.

SRVS Headquarters 3971 Knight Arnold Road

Memphis, TN 38118 901.869.7787 (SRVS)