July 2021 Statistics
Question Type
SMS 475 Chat 4,624 FAQ Views 232 Email 1,659 Total 6,990 Total Transactions by Entry Point (Top 45)
Statewide Ask a Librarian St Johns County Public Library System University of Florida Hillsborough County Public Library Cooperative Lee County Library System Valencia College Academic Florida Atlantic University University of South Florida Florida State University St. Petersburg Library System Palm Beach State College Seminole County Library System Polk State College Manatee County Public Library System Nova Southeastern University State College of Florida University of Central Florida Miami Dade College Broward County Library Pasco County Library System St Petersburg College Florida A&M University Palm Beach County Library System Osceola Library System Indian River State College Hillsborough Community College Eastern Florida State College Florida SouthWestern State College TBLC Pasco-Hernando State College Monroe County Public Library AAL Helpdesk Tallahassee Community College Southeastern University Santa Fe College Jacksonville Public Library Delray Beach Public Library Volusia County Public Library Maitland Public Library College of Central Florida USF eResources Citrus County Library System Shimberg Health Sciences Library Palm Beach Atlantic University 0 200 400 600 800 1000 1200
CHAT EMAIL SMS What’s the Breakdown of Questions by Source?
CHAT EMAIL SMS FAQ
3% 7%
24%
66% What Devices are Patrons Using to Ask Questions?
iPad Chrome OS Android iPhone Macintosh Windows
1%3% 6%
9%
54%
27%
SMS
Total SMS by Library
Hillsborough County Public Library Cooperative Lee County Library System Seminole County Library System Palm Beach State College Valencia College Manatee County Public Library System State-Wide AskALibrarian Queue St Johns County Public Library System Pasco County Library System Palm Beach County Library System Miami Dade College University of South Florida University of Central Florida Indian River State College Florida Atlantic University Eastern Florida State College Broward County Library University of Florida Volusia County Public Library TCC State College of Florida Jacksonville Public Library St Petersburg College Florida A&M University Citrus County Library System Polk State College Palm Beach Atlantic University Hialeah Public Libraries Heartland Library Cooperative University of Tampa St. Petersburg Library System St Lucie County Library System Southern Technical College Southeastern University South Florida State College Santa Fe College Pasco-Hernando State College Monroe Co. Public Library--Florida Keys Miami Dade Public Library Maitland Public Library Florida State University Everglades University Collier County Public Library 0 20 40 60 80 100 120 140
Chat
What Percent of Chats Were Answered/Missed? Answered Missed
10%
90% Which Departments Answered Chats (by type)?
Statewide Academic Local
23%
7%
70% Which Department Answered Chats (by local library)?
Statewide Ask a Librarian University of Florida Lee County Library System Academic Valencia College Tampa - Hillsborough Public Library Florida Atlantic University Florida State University University of South Florida Polk State College St. Petersburg Library System Nova Southeastern University State College of Florida Palm Beach State College Seminole County Library System University of Central Florida Miami Dade College Osceola Library System St Petersburg College St Johns County Public Library System Indian River State College Florida A&M University Eastern Florida State College Palm Beach County Library System Hillsborough Community College Pasco-Hernando State College Florida SouthWestern State College Santa Fe College Monroe County Public Library Tallahassee Community College Broward County Library College of Central Florida Delray Beach Public Library Southeastern University Pasco County Library System Palm Beach Atlantic University Maitland Public Library Hodges University GCSC Library (Gulf Coast State College) Alachua County Library District Volusia County Public Library South Florida State College Manatee County Public Library System LeRoy Collins Leon County Public Library Florida Gateway College Collier County Public Library AAL Training 0 200 400 600 800 1000 1200 Which Widgets Brought in the Most Chats (Top 26)?
University of Florida Slide Hillsborough County Public Library Cooperative local page Lee County Library System -AAL-Slide-Out-Chat St. Petersburg Library Local Chat Valencia College Catalog Slide-out Florida Atlantic University - Slideout SCF slide-out Palm Beach State College local page Polk State College Slideout (copy) All website pages Nova Southeastern Slideout Lee County Library System AAL-In-Page-Chat Valencia College local page 2 University of South Florida local page USF Libraries AaL Widget Florida Atlantic University local page Seminole County local page Statewide askalibrarian.org (on main page) University of Central Florida local page Nova Southeastern University Widget 1 Palm Beach State College All College Broward County Local Page
Help and Support page Miami Dade College AaL widget Pasco County Libraries Florida SouthWestern State College AaL widget
0 100 200 300 400 500 600 700
Total Emails by Library (Top 44)
St Johns County Public Library System Hillsborough County Public Library Cooperative Manatee County Public Library System State-Wide AskALibrarian Queue University of South Florida Broward County Library Seminole County Library System Palm Beach State College Pasco County Library System Florida Atlantic University St. Petersburg Library System Valencia College University of Central Florida TBLC AAL Helpdesk Nova Southeastern University Hillsborough Community College Southeastern University University of Florida Polk State College Jacksonville Public Library USF eResources Lee County Library System State College of Florida Shimberg Health Sciences Library Monroe Co. Public Library--Florida Keys Florida A&M University St Petersburg College Florida SouthWestern State College State Library of Florida Miami Dade College Delray Beach Public Library Citrus County Library System Volusia County Public Library Maitland Public Library Florida State University TCC Pasco-Hernando State College Palm Beach County Library System Collier County Public Library College of Central Florida South Florida State College Mulberry Public Library Heartland Library Cooperative 0 100 200 300 400 500 600 700 Top 25 FAQ Search Terms (Queries) education 5 notice 2 books 4 haal 2 technology 4 pass 2 card 4 says 2 display 4 find 2 library 3 received 2 default 2 real 2 pin 2 license 2 conservatorship 2 act 2 online 2 tax 2 edmondston 2 compliant 2 kate 2 credentials 2 telehealth 2