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May 2021 Statistics May 2021 Statistics Question Type SMS 468 Chat 4,675 FAQ Views 154 Email 1,742 Total 7,039 Total Transactions by Entry Point (Top 45) Statewide Ask a Librarian Tampa - Hillsborough Public Library University of Florida Academic Valencia College Lee County Library System St Johns County Public Library System University of South Florida Polk State College State College of Florida Florida Atlantic University Florida State University St. Petersburg Library System Seminole County Library System Nova Southeastern University Manatee County Public Library System Palm Beach County Library System Palm Beach State College Miami Dade College Broward County Library St Petersburg College Pasco County Library System University of Central Florida Eastern Florida State College Osceola Library System Hillsborough Community College Indian River State College AAL Helpdesk Pasco-Hernando State College Santa Fe College Monroe County Public Library Delray Beach Public Library Florida A&M University Tallahassee Community College Florida SouthWestern State College TBLC Palm Beach Atlantic University Jacksonville Public Library Volusia County Public Library USF eResources Sarasota County Libraries and Historical Resources Shimberg Health Sciences Library Lake County Library System AAL Training Collier County Public Library 0 200 400 600 800 1000 1200 1400 1600 CHAT EMAIL SMS What’s the Breakdown of Questions by Source? CHAT EMAIL SMS FAQ 2% 7% 25% 66% What Devices are Patrons Using to Ask Questions? iPad Chrome OS Android iPhone Macintosh Windows 1% 5% 5% 10% 53% 26% SMS Total SMS by Library Hillsborough County Public Library Cooperative Seminole County Library System Valencia College Lee County Library System State-Wide AskALibrarian Queue Palm Beach County Library System Manatee County Public Library System Palm Beach State College Broward County Library University of Florida State College of Florida St Johns County Public Library System Pasco County Library System Miami Dade College Florida State University University of Central Florida University of South Florida TCC Jacksonville Public Library Florida Atlantic University Volusia County Public Library Lake County Library System Polk State College Hialeah Public Libraries Citrus County Library System St. Petersburg Library System Pasco-Hernando State College LeRoy Collins Leon County Public Library Indian River State College Hodges University Eastern Florida State College Suwannee River Regional Library System Sarasota County Libraries and Historical Resources Santa Fe College Nova Southeastern University Monroe Co. Public Library--Florida Keys Miami Dade Public Library Hernando County Public Library Heartland Library Cooperative Delray Beach Public Library AAL Training 0 20 40 60 80 100 120 140 Chat What Percent of Chats Were Answered/Missed? MISSED ANSWERED 12% 88% Which Departments Answered Chats (by type)? Statewide Academic Local 27% 8% 65% Which Department Answered Chats (by local library)? Statewide Ask a Librarian University of Florida Academic Lee County Library System Valencia College University of South Florida Tampa - Hillsborough Public Library Polk State College State College of Florida Florida State University Florida Atlantic University Nova Southeastern University St. Petersburg Library System Miami Dade College Palm Beach County Library System Seminole County Library System Palm Beach State College St Petersburg College Eastern Florida State College Osceola Library System Indian River State College Hillsborough Community College St Johns County Public Library System University of Central Florida Pasco-Hernando State College Santa Fe College Monroe County Public Library Florida A&M University Delray Beach Public Library Florida SouthWestern State College Pasco County Library System Tallahassee Community College AAL Training Palm Beach Atlantic University Southeastern University Maitland Public Library Hodges University College of Central Florida Broward County Library Hillsborough County Public Library - Recommendation Mail Service TBLC-SUPPORT Miami Dade Public Library Volusia County Public Library Florida Gateway College Jersey College Collier County Public Library 0 200 400 600 800 1000 1200 1400 Which Widgets Brought in the Most Chats (Top 25)? University of Florida Slide Hillsborough County Public Library Cooperative local page St. Petersburg Library Local Chat SCF slide-out Lee County Library System -AAL-Slide-Out-Chat Valencia College Catalog Slide-out USF Libraries AaL Widget Polk State College Slideout (copy) Florida Atlantic University - Slideout Statewide askalibrarian.org (on main page) Valencia College local page 2 All website pages Nova Southeastern Slideout PBCLS Lee County Library System AAL-In-Page-Chat Palm Beach State College local page Palm Beach County Library System local page University of South Florida local page Nova Southeastern University Widget 1 Seminole County local page Florida SouthWestern State College AaL widget Miami Dade College AaL widget Collier County Slide-out Help and Support page Florida Atlantic University local page 0 50 100 150 200 250 300 350 400 450 500 Email Total Emails by Library (Top 45) St Johns County Public Library System Hillsborough County Public Library Cooperative Manatee County Public Library System State-Wide AskALibrarian Queue Broward County Library University of South Florida St. Petersburg Library System Valencia College Seminole County Library System Pasco County Library System AAL Helpdesk Florida Atlantic University Polk State College Palm Beach State College University of Florida University of Central Florida TBLC Palm Beach County Library System USF eResources St Petersburg College Shimberg Health Sciences Library Sarasota County Libraries and Historical Resources Miami Dade College Hillsborough Community College Jacksonville Public Library Nova Southeastern University Florida State University Collier County Public Library Palm Beach Atlantic University Lee County Library System Florida SouthWestern State College Delray Beach Public Library Volusia County Public Library Lake County Library System State Library of Florida State College of Florida Florida Memorial University USF Tampa Special Collections Monroe Co. Public Library--Florida Keys Hernando County Public Library Citrus County Library System Brevard County Libraries TCC Mulberry Public Library Florida A&M University 0 50 100 150 200 250 300 Top 25 FAQ Search Terms (Queries) library 26 license 3 audio 12 parking 3 card 11 hillsborough 3 donated 11 website 2 visual 11 credit 2 replace 7 pickup 2 material 5 databases 2 books 5 republican 2 book 3 pin 2 nursing 3 drivers 2 state 3 new 2 apply 3 out 2 florida 3 .
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