TABLE OF CONTENTS
LOYALTY PROGRAM______3
IDENTIFICATION & DELIVERY FORM______4
BENEFITS______5
MOBILE APPLICATION______8
3D VIRTUAL SEATING______9
SCHEDULE OF PLAY______10
SILENT AUCTION______11
PARKING MAP______12
FOR YOUR INFORMATION______13
HOW TO USE YOUR TICKETS______14
TICKET EXCHANGE PROGRAM______15
TICKET DONATION PROGRAM______16
IMPORTANT REMINDERS______17
CONTACT INFORMATION______18
ABOUT TENNIS CANADA______19 PREMIUM SERIES CLUB LOYALTY PROGRAM
Premium Series Club members are the backbone of the Rogers Cup presented by National Bank. Did you know that a significant number of Premium Series Club members have been attending the Rogers Cup (previously known as the Players International, Players Challenge, du Maurier Open, Matinee International...) for more than 25, 30, even 40 consecutive years? Attending the event each year has been a regular outing for many families and corporations. It’s marked off on summer calendars each year and becomes a homecoming of sorts for so many tennis fans.
Several years ago, we created a Premium Series Club “Loyalty Program” to recognize and show appreciation for this ongoing support. On every 5 year anniversary members are provided with gifts and money-can’t-buy experiences during the Rogers Cup.
If 2017 is your “anniversary year”, you will be hearing from us! If this is your first year as a Premium Series Club member, we hope you will continue to visit every summer.
We strive to give our members the best possible experience at the Rogers Cup. Your support of tennis in Canada through your series purchase is extremely valuable and important to Tennis Canada. We are incredibly grateful.
3 IDENTIFICATION & DELIVERY FORM
CORPORATE IDENTIFICATION
All Premium Series Club members with a minimum of two seats may receive a sign identifying your company or name. If you would like to change your current identification or if you are a new guest, please complete the online form below and submit by June 19, 2017.
TICKET DELIVERY
Please complete form below with your delivery instructions. All Premium Series Club tickets will be delivered via Canada Post Xpresspost service with a signature required, unless advised otherwise.
SEAT ID & DELIVERY FORM
PREMIUM SERIES CLUB INVITATION TEMPLATE
We have created Premium Series Club invitation templates to assist you with inviting your guests. Please find the invitation at the link below. You can save it to your desktop for editing.
CLICK HERE
4 PREMIUM SERIES CLUB BENEFITS
SESSION TICKETS
*Additional tickets are available for Premium Series Club members at a 25% savings. To order, please contact your sales representative or call 416.665.9777 X 4575. The deadline to purchase FINALS TICKETS with your discount is July 21st.
VIP ENTRANCE
Premium Series ticket holders have access to the VIP Entrance which is located at Gate H (north-west corner of the Aviva Centre). Below is a link to our site map:
ROGERS CUP SITE MAP
*additional tickets are limited to the number of Premium Series purchased. Contact your sales representative for more details.
5 PREMIUM SERIES CLUB BENEFITS
INFINITI VIP LOUNGE, NATIONAL BANK PREMIUM SERIES CLUB LOUNGE AND BISTRO
Your ticket provides access to the exclusive INFINITI VIP LOUNGE where food and beverages are available for purchase through our caterers, Marigolds & Onions.
Premium Series Club member activities will take place in the National Bank Premium Series Club Lounge. The Lounge is accessible only with your Premium Series ticket. A schedule of exclusive events will be sent to you closer to the tournament date.
The BISTRO is located within the INFINITI VIP Lounge. It will feature a fixed price, high-end buffet which is the same menu that the players enjoy; a favourite on the WTA tour. The buffet ser vice will allow you to get to Centre Cour t promptly to catch all the ac tion. With limited space we recommend you make reservations for the Bistro by calling: 416.650.7085.
RESERVED GRANDSTAND SEATING
Prime north end seats and a limited number courtside seats on the east and west side of Grands- tand Court will be reserved for Premium Series Club ticketholders on a first-come, first serve-ba- sis. Present your Premium Series ticket to gain access to these areas.
Please note that your qualifying weekend tickets are specifically for Grandstand Court.
6 PREMIUM SERIES CLUB BENEFITS
CALIFORNIA WINES CONCOURSE LOUNGE
Premium Series Club members have access to the exclusive California Wines Concourse Lounge conveniently located on the north end of the concourse level of the stadium. This air-conditioned lounge offers a place to relax with a glass of wine and some light snacks. Be sure to visit – you may not want to leave. Located between sections 101 & 105.
MAYFAIR CLUBS VIP PRACTICE COURT PATIO
Exclusive to Premium Series Club members, enjoy the outdoor patio overlooking the practice courts and see how the pros prepare for their match.
FOOD AND BEVERAGE
If you would like to treat your guests, you have the option to pre-pay for meals in the Bistro (see page 6 for details), or you may order F&B VOUCHERS in advance in multiples of $10. Vouchers are redeemable at all food & beverage outlets operated by Marigolds & Onions on the Aviva Centre grounds.
To order the vouchers please contact: David Yip [email protected] Tel: 416.256.4882 X 332
7 PREMIUM SERIES CLUB MOBILE APPLICATION
To enhance the on-site experience download the Rogers Cup To improve on-site communication with our Premium Series App and sign up to receive push notifications. The app includes: Club members, you will have access to:
• Order of play • Push notifications for special events
• Real time draws • List of benefits and access
• Live scoring • Renewal information
• Site map • Loyalty Program information
• Daily news • Tennis Canada contacts
• Practice Court schedule
8 3D VIRTUAL SEATING
Take a Virtual Tour of Centre Court and the view from your seat.
AVIVA CENTRE STADIUM MAP
9 SCHEDULE OF PLAY*
SESSION DATE GATE OPEN CENTRE COURT ROUND OF PLAY* CENTRE COURT SCHEDULE* START TIME*
1 SATURDAY August 5 - Day 9:30 a.m. 10:00 a.m. Qualifying Top Player practice on Centre Court
2 SUNDAY August 6 - Night 9:30 a.m. 10:00 a.m. Qualifying Top Player practice on Centre Court
3 MONDAY August 7 - Day 10:00 a.m. 11:00 a.m. 1st Round 3 Singles matches
4 MONDAY August 7 - Night 5:00 p.m. 7:00 p.m. 1st Round 2 Singles matches
5 TUESDAY August 8 - Day 10:00 a.m. 11:00 a.m. 1st Round 3 Singles matches
6 TUESDAY August 8 - Night 5:00 p.m. 7:00 p.m. 1st / 2nd Round 2 Singles matches
7 WEDNESDAY August 9 - Day 10:00 a.m. 11:00 a.m. 2nd Round 3 Singles matches
8 WEDNESDAY August 9 - Night 5:00 p.m. 7:00 p.m. 2nd Round 2 Singles matches
9 THURSDAY August 10 - Day 10:00 a.m. 11:00 a.m. 3rd Round 3 Singles matches
10 THURSDAY August 10 - Night 5:00 p.m. 7:00 p.m. 3rd Round 2 Singles matches
2 Singles matches / 11 10:00 a.m. 12:30 p.m. Quarter-finals FRIDAY August 11 - Day Double Match Grandstand 11:00 a.m.
12 FRIDAY August 11 - Night 5:00 p.m. 7:00 p.m. Quarter-finals 2 Singles matches
Singles Semifinal 13 SATURDAY August 12 - Day 11:00 a.m. 1:00 p.m. Semifinals Doubles Semifinal
Singles Semifinal 14 SATURDAY August 12 - Night 4:30 p.m. 6:00 p.m. Semifinals Doubles Semifinal
Singles Final 15 SUNDAY August 13 - Day 11:30 a.m. 1:30 p.m. Finals Doubles Final
*Schedule subject to change. 10 For more information please refer to our fan guide: www.rogerscup.com/women/english/fanGuide.php SILENT AUCTION
An exclusive welcome and invitation to all Premium Series and Suite patrons to attend the Tennis Canada Silent Auction in the INFINITI VIP LOUNGE during Rogers Cup.
The auction will be open daily during the tournament and has much to offer in the way of Grand Slam tickets, special experiences, tennis memorabilia, and lots more. Be sure to check back frequently as new items will be added daily!
Proceeds from the auction benefit Tennis Canada’s Kids Tennis programs to provide affordable and accessible equipment and training to children across Canada.
11 PARKING MAP & DIRECTIONS
STEELES AVE. WEST FOUNDERS RD . E
ROSS PKWY.
MU FRONT ROW & PLATINUM R
PREMIUM SERIES RA CLUB MEMBERS V Y CAMPUS WALK
.
YORK BLVD. KEELE ST . JANE ST . EHAM DR ARBORETUM LANE SHOR T H . E T P S O S N FINE ARTS RD E
D L I
R G D S GOLD, SILVER & BRONZE . E PREMIUM SERIES M
A CLUB MEMBERS J
IAN MACDONALD BLVD .
THE POND RD. SENTINEL RD .
FINCH AVE.
Gold, Silver & Bronze premium series parking will be located on the south side of the York University campus. Please enter via York Blvd. from Keele St. Shuttle buses will take you from Lot C to the site or it’s a 15 minute walk. 12 FOR YOUR INFORMATION
While we do allow cameras to be brought on site, no flash photography is allowed while play is in session. Tripods, monopods and camcorders are not allowed. If found at the gate, you will be asked to return these items to your vehicle before entry is permitted. We ask that photographs at Centre Court only be taken from your seat or behind the railing, and that it not interfere with any other guest’s enjoyment of the match.
The use of laptop computers or other handheld electronic devices within the confines (spectator area) of the tournament match courts is prohibited. The exception to this provision is properly credentialed media, tournament vendors and tournament staff when used in the performance of their duties.
RAIN POLICY
As is standard practice for North American outdoor tennis events, there are no exchanges for Premium Series Club tickets or Chairman’s Lounge tickets (as Subscribers of record have access to all Centre Court matches through tournament completion).
If final Sunday is cancelled or rained out, Sunday tickets will be honoured for the rescheduling of the final.
13 HOW TO USE YOUR TICKETS
CLIENT ENTERTAINMENT SALES INCENTIVES
• Thank new customers for their business. • Give to the employees who generate the most amount of new business. • Reward a customer who gave you a referral. • Run a sales contest and reward the winner with tickets. • Take a potential customer and close a sale at Rogers Cup presented by National Bank. • Package them with a product to promote sales.
• Give to a customer who makes timely payments or in full. PERSONAL
EMPLOYEE REWARDS • Give thanks to your family and friends by treating them to a match. • Improve communication with key co-workers. • Give the tickets to your mechanic, dentist, doctor, coach, • Welcome a new employee with tickets. club member, etc. • Congratulate an employee who exceeded his/her duties. • Thank a neighbour who has helped you out recently. • Have a draw at work and give to a lucky employee. TICKET ALLOCATION AND TRACKING • Applaud an employee for hitting their daily / weekly / • An easy-to-use chart to help you keep your tickets yearly goals. organized. NETWORKING CLICK HERE • Boost your career potential by networking.
• Enhance relationships with those in a position to recommend you or refer your business.
• Give to someone that you owe a favour.
14 PREMIUM SERIES CLUB TICKET EXCHANGE PROGRAM
If there is a session you cannot attend, please take advantage of our ticket exchange program by contacting your client representative directly at 416.665.9777 X 4575 or email [email protected]
*Please note parking is not included with exchanges tickets
*No credits or refunds are given for exchanged tickets
• Ticket exchange is available for all sessions except Saturday night and Sunday final.
• Exchanges are based on availability.
• Best efforts will be made for same-level seating for exchanged tickets.
• Lounge access IS included in exchanged tickets.
• Exchange must be requested by the original purchaser.
• Up to two exchanges per customer and limited to # of series tickets purchased (for example, someone with two Premium Series tickets can exchange up to 4 tickets).
• Can upgrade exchanged tickets for an additional fee based on Premium Series preferred prices.
• Tax receipt will be adjusted based on the number of tickets exchanged.
15 TICKET DONATION PROGRAM
IF YOU’D LIKE TO DONATE YOUR TICKETS: Tennis Canada is working with KIDS UP FRONT FOUNDATION to provide an opportunity for Premium Series Club members to donate any unused tickets to a worthy cause.
WHY DONATE TICKETS TO KIDS UP FRONT? To provide children who otherwise wouldn’t have an opportunity to watch the world’s best tennis players in action and introduce the sport of tennis to a new audience.
BENEFITS
• Ensures no tickets go unused.
• Help less fortunate children and their families.
• Great complement to your corporate charitable program.
• Fantastic PR for your company.
• Charitable tax receipt can be issued.
Tickets will be accepted up to July 28, 2017. Minimum one pair of tickets. Excludes Saturday, August 5 and Sunday, August 6, 2017 (Qualifying Rounds).
Tickets can be physically sent to KIDS UP FRONT by mail/courier or dropped off in person: KIDS UP FRONT FOUNDATION TORONTO CORUS QUAY 25 Dockside Drive Toronto, ON M5A 0B5 Contact Information: Tanya Frosst Phone: 416.479.6971 Email: [email protected] 16 IMPORTANT REMINDERS
DEADLINE SEAT SIGN / Complete and submit the identification form, along TICKET DELIVERY ADDRESS with your ticket delivery address June 19, 2017 SEAT ID & DELIVERY FORM
ADDITIONAL SESSION Additional tickets are available for Premium Series TICKETS Club members at a 25% savings. Additional tickets for Sunday Finals must be purchased by the deadline July 21, 2017 to receive the discount. To purchase additional tickets, call 416.665.9777 X 4575
FOOD & BEVERAGE Food vouchers are redeemable at all food & beverage VOUCHERS outlets operated by Marigolds & Onions on the Tennis As soon as possible Canada grounds and are available at multiples of $10. Please contact David Yip 416.256.4882 X 332 [email protected]
BISTRO RESERVATIONS The fixed price, high-end buffet available for Premium Series Club members has limited space. As soon as possible To make reservations, call 416.650.7085
17 CONTACT INFORMATION
Jason Maglantay Vicky Robinson Senior Corporate Sales Executive Regional Director, Ticket Sales 416.650.7912 416.650.7925 [email protected] [email protected]
Jake Krotowski Gavin Kemp Corporate Sales Executive Director, Corporate Partnerships 416.650.7920 416.650.7914 [email protected] [email protected]
Jaki Ellis Greg Stephenson Corporate Sales Executive Stadium Sales Manager 416.650.7921 416.650.7971 [email protected] [email protected]
General Information: 416.665.9777 X 4575 www.rogerscup.com
18 ABOUT TENNIS CANADA
Founded in 1890, Tennis Canada is a non-profit, national sport association responsible for leading the growth, promotion and showcasing of tennis in Canada. Tennis Canada uses its surplus from the Rogers Cup presented by National Bank tournaments to foster the growth and development of tennis nationwide. By supporting Rogers Cup, you are impacting our ability to grow the sport across the country.
Thank you for your support and consider yourself a shareholder of tennis in Canada.
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