Volunteer Office Team

Volunteer Office Team Ben Makarenko Michele Ditta Greg Jauncey Manager, Marketing & Assistant Volunteer Volunteer Coordinator Promotions Coordinator President & CEO Update Kelly D. Murumets Player Update Player Update ABOUT TENNIS CANADA Our Mission To lead the growth of Tennis in Canada. Our Vision To become a world-leading tennis nation. Our Values Teamwork, Passion, Integrity, Innovation, Excellence. • Founded in 1890 • Owns and operates two of the premier events on the ATP and WTA Tours • Men & women alternate annually between Toronto and Montreal • Owns or supports 16 other professional events in Canada • Operates national training centers in Toronto and Montreal • Proud member of the ITF, COC, CPC, IWTA • Administers Davis Cup, Fed Cup and the Olympic tennis teams • Administers all wheelchair, junior and senior national teams • Responsible for the training, certification, and evaluation of all tennis officials in Canada • Community Tennis - making tennis accessible and affordable in schools, public facilities, private clubs and community centers • All surplus from the Rogers Cup events in Toronto and Montreal are invested into growing the game of tennis TENNIS DEVELOPMENT Tennis Development Strategic Plan •Davis/Fed Cup top 4 Tennis Development Strategic Plan • 6 million participants Trends in Tennis Development • Kids Tennis •Team Tennis (Leagues) •University and College Tennis New Facilities ABOUT THE TOURNAMENT • The Rogers Cup presented by National Bank is owned and operated by Tennis Canada • The 2015 tournament in Toronto will be the 134th edition of the Canadian Tennis Championships – only Wimbledon and the US Open are older • More than $1 million in prize money • Completed in 2004 • Over 15 acres • Hosts events throughout the year - over 1 million people have attended events at the Aviva Centre • Stadium Court in 2015 will hold approximately 8,000 • Grandstand Court • 12 outdoor and 4 indoor courts (8 in the winter) THIS YEAR AT ROGERS CUP On-Site Activities Aug 8-9 On-Site Activities BALL HOCKEY On-Site Activities Rogers Cup App & FISH Volunteer Program Volunteer Team Organization Volunteer Office Committee Heads Captains Volunteers Volunteer Program Stats • Over 1,050 Volunteers • 26 Different committees ranging in size from 9 – 150+ • Volunteers are from 12 to 90 years of age • Longest serving volunteer has completed 40 events (Wanda Restivo with Transportation committee) Volunteer Questions • Questions that are specific to your committee (schedules, shifts, duties) should be directed towards your Committee Head • Questions that are related to the volunteer program on a whole can be directed to the Volunteer Office • The best way to reach the Volunteer Office is by email: [email protected] Feedback • Feedback from our volunteers is ALWAYS welcome • The volunteer feedback form (available after the event) is the best way to ensure your comments are received Our Expectations You will … • Represent Tennis Canada and the Rogers Cup in a friendly and professional manner • Give your best at all times • Follow the policies and procedures outlined in the volunteer handbook • Do your best to ensure a positive experience for everyone with whom you have contact • Maintain confidentiality of all privileged information regarding Tennis Canada and the Rogers Cup What You Can Expect • You will be treated as valued individuals • You will be provided with a safe working environment • The program will be improved based on volunteer feedback • We will do our best to ensure that you enjoy your time with us Importance of Volunteers • The typical 100 level guest interacts with 8 volunteers before reaching their seat • 2.5+ million interactions over the week • Divided by 1050 Volunteers = 2380 interactions each • Every minute the average volunteer has 1 interaction Next Steps • July 25th- Volunteer Orientation • SITE TOUR Questions? THANK-YOU! NEXT- SITE TOUR.

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