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Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham

Experience the best luxury trains in South America in one trip - The Great South American Luxury Train Experience

Travel on the Tren Crucero in - Voted the best train in South America from Guayaquil to Travel to Lima, Cusco and Machu Picchu on board the Vistadome train Travel on board the Belmond Andean Explorer first ever sleeper luxury train of South America in from Cusco to Puno

Book Now for the following Add-Ons : Sight Seeing tour of Quito Free! Choose from - One night at 5 star hotel in Guayaquil before the trip OR Cartagena luxury escape (2 nights in Cartagena - before or after your trip)

This amazing combination tour allows you to experience the wonders of two South American countries by luxury rail. First, a luxury experience from Guayaquil to Quito by train! Onboard the Tren Crucero you will climb 3,600 meters from the coast to the Andes, and experience one of the most dramatic changes in vegetation and scenery in the world. The train travels through the coastal plains into a dense cloud forest that slowly clears before the imposing walls of the Andes and the looming “Nariz del Diablo” pass. Here the train will slowly zigzag its way up the daunting tracks to arrive at the quaint village of Alausi in the Andean Highlands. From then onwards, imposing volcanoes preside over the landscape as the train cruises through colorful quinoa fields and lands dotted with grazing herds of sheep, llama, and alpaca. On the eastern flanks of the Chimborazo volcano you may meet the last “ice merchant" and sample ice cream made from fresh fruit and ice from the glacier!

You will then make a slow descent towards Quito across the Avenue of Volcanoes, where you may visit a mountain forest as the Cotopaxi Volcano looms in the distance. After this you will pass through the Northern Andes, where you can spot the Cayambe Volcano while you cross rose plantations and livestock farms. In the impressive city of Otavalo, home to a large handcraft market, a steam engine will await you at the recently restored train station. There will be many wonders in store for you on this section of the tour: skilled Quiteña style woodcarvers, rich Ecuadorian Gastronomy, and local traditions used by weavers, musicians, and healers. Your journey ends back in Quito, with a visit to its World Heritage Colonial Quarter.

Then head to Peru to come face to face with the Sun centric religion of the Incas and the many monuments dedicated to the Sun God (Inti). Here as your journey from Lima to the capital of the Incas, Cusco, you will see remnants of the Temple of the Sun and the Sacsayhuaman fortress. As you travel along the paths taken by the Incas to Ollantaytambo in the Sacred Valley you will discover many of the beliefs and rites that were held sacred by them. Also you get to travel on two trains the Andean Explorer and the Vistadome, bask in their luxurious surroundings and taste great food and wine.

Itinerary

Your tour starts in Guayaquil with the departure of the Tren Crucero. Train departs at 8:30 am from the Eloy Alfaro Train Station in Duran.

Your tour will be starting at the Eloy Alfaro Station in Duran. Please arrive at the station promptly at 7:30 AM to ensure you have time to check in and board the train, which will depart at 8:30 AM. Upon arrival at the train station, you will see a check-in station for Tren Crucero: Please present your voucher, along with valid photo ID, to the representative. All necessary paperwork, as applicable, will be handed over to you at this time.

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 1/24 **Remember to be in the train station at least 30 minutes before your scheduled departure with your personal identification.

Embarkation and Disembarkation: Prior to the train's departure, guests have a meet and greet in Duran If a guest plans on joining Tren Crucero at a station besides Duran, train staff will be available to assist him or her. Day 1 - Saturday: Tren Crucero - Greetings and Chocolate Please Note: All itineraries are approximate and subject to change based on availability and conditions at the destination. Our journey to the Andes begins in Duran train station where we will board a convoy pulled by a carefully restored steam locomotive. The roaring engine, steam whistles and steel wheels over the railways will take us back in time to the early XIX century and the adventurous experience that is the Tren Crucero. Our first stop is Yaguachi, were we will switch engines to continue our trip across vast plantations of sugar cane, banana, rice and pineapple until we reach the Naranjito station. A short bus transfer will take us to a local hacienda were we will learn about the cocoa bean and we will be part of the chocolate making process. Ecuadorian cocoa beans are considered to be the best of the world and you would have the opportunity to taste them while we visit the hacienda. In the afternoon a “montubio” show will welcome us before we taste the delicious food of the coast of Ecuador. A bus transfer will take us to Bucay were we will take a hike around the tropical forest, home of countless plants, birds and orchids that will marvel us with their different sizes and exuberant colours. We will check in at our hotel and prepare for dinner. Meals: Lunch Dinner Day 2 - Sunday: Tren Crucero - Traverse the Devil's Nose! Our next day adventure continues by bus when we climb the Andes on a pleasant 4 hours drive. During this ride we will look at the amazing changes in, landscape from the peaceful green plains of the coast to the colossal Andean mountains that cast their shadows on the road. Our destination is the town of Alausi were we will embark on a thrilling adventure on board the famous Devil´s Nose train. Upon arrival at Alausi Train station we will join a restored XX century convoy and we will start our trip to the Devil´s Nose pass, a 450-meter descend in barely 12 kilometres on a zig-zagging railway that allows the locomotive to pull forwards and backwards the convoy to reach its destination, Sibambe train station. At Sibambe a colourful Andean community ballet will welcome us. Many are the histories that tell us why this pass was baptized as La Nariz del Diablo or The Devil´s Nose, from the shape of the mountain that awakens our imagination to the number of human lives that took to overcome this nearly impossible obstacle. After our thrilling adventure of The Devil´s Nose, we will take a bus ride to Guamote. Lunch will be served on board and afterwards we will continue or journey north to Colta were an impressive steam engine locomotive known as “The Black Monster” will be waiting for us. This huge steam engine was carefully overhauled and is strong enough to pull convoys over the railways of the Andes where the altitude and lack of oxygen makes this a titanic task. Once we arrive to Riobamba a bus transfer will take us to our hotel for a delicious meal and a good night sleep. Meals included. Breakfast Lunch Dinner

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 2/24 Day 3 - Monday: Tren Ecuador - Ice, Forests, and Volcanoes

We depart for Urbina train station, the highest point in our itinerary at 3,600 metres above sea level. There, on the eastern flanks of the Chimborazo Volcano, we meet the fascinating last ice merchant, Baltazar Ushca, to tell the tale of his ancestral trade. We continue north across the Avenue of Volcanoes a term coined by Alexander Von Humboldt due to the impressive number of volcanoes present in this part of the Andean mountain range. In between the two flanks of the Andes colourful valleys extend for many miles, offering you unique landscapes along the way. While our train continues making its way up north the devils will take over the train. A picturesque and ancestral tradition the “Diablada Pillareña” parade will add a touch of joy and music to this beautiful day. Under the watchful eyes of the Cotopaxi our train will makes its way to of the local haciendas to take part on the daily farm activities. At the hacienda we will be greet by the “chagras” the cowboys of the Andes, who will share part of their culture with you. We arrive to Quito train Station located in the traditional neighbourhood of Chimbacalle were a bus will be waiting for us to take us to our hotels for dinner and a peaceful night at this UNESCO Cultural Heritage City. Meals included. Breakfast Lunch Dinner Day 4 - Tuesday: Tren Crucero - Otavalo and Quito Our journey continues in the morning with a 2 hours bus ride north across rose plantations and charming mountains that seem to be patched up in different colours by the many plantations along the way. Our destination will be the valley of Otavalo in the Imbabura Province. Otavalo is home of ancient cultures, skilled craftspeople and the world- renowned Otavalo market. We arrive at San Roque Train station where we will embark a panoramic convoy on a journey full of hidden wonders, musicians, painters, weavers and the skilful woodcarvers who keep the complicated Quito School of Art style alive. Delve yourself into this amazing world of colours and textures while we explore the northern routes of the Ecuadorian railway.

After our train trip we will visit Hacienda la Compania, located close to the equatorial line, this XVIII century hacienda will amaze you with its export-class rose plantation and exquisite Andean cuisine. After lunch we will return to Quito. Meals included. Breakfast Lunch Day 5 - Wednesday: End of Tour in Quito and Welcome to Lima Check out of your hotel after breakfast. While your tour ends today, we would love to offer you a number of the optional activities in and around Quito including: Day at the Mindo Cloud Forest City Tour of Quito and visit to the Middle of the World Tour to Papallacta for a spa day at the hot springs. After a day of sightseeing or relaxing, transfer to airport for departure to Lima to begin the next chapter of your South American Luxury Rail Tour. You are met upon arrival at the airport and privately escorted to your hotel to relax and refresh after your plane flight. Overnight at selected hotel in Lima. Meals:

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 3/24 Breakfast

Day 6 - Thursday: The remarkable Incan ruins of Cusco An early morning flight brings you to the Inca capital of Cusco. Upon arrival, proceed to the hotel to have a welcome coca tea, which may help relieve altitude sickness. The remaining of the morning is free to relax and slowly acclimatize. Your comprehensive afternoon tour of Cusco includes the beautiful Koricancha or Sun Temple, the Cathedral as well as the Fortress of Sacsayhuaman, a remarkable Inca building, and the amphitheater of Kenko. This is followed by a visit to Puca Pucara, a strategically located 'red fortress' that dominates the entire area before visiting Tambomachay, with its two distinctive aqueducts that to this day continue to provide clean water to the area. Overnight in Cusco. Meals included: Breakfast Day 8 - Saturday: Archaeological marvels in the Sacred Valley This morning after breakfast, you are driven to the Sacred Valley to visit Ollantaytambo and Pisac. Hundreds of visitors and people from remote communities dressed in their traditional and colorful attires travel to the Pisaq market to barter their products. Enjoy some time to stroll around the market and buy souvenirs, followed by lunch in a typical ‘hacienda’. Depart Pisac and continue along the valley to Ollantaytambo, location of the Temple of the Sun, formed of six gigantic monoliths, whose total weight exceeds 50 tons. The Terrace of the Ten Niches is another striking sight. Ollantaytambo was the site of the only successful Inca battle against the Spanish conquerors and the only town in the area to still retain its original Inca layout. Return to your hotel later this afternoon and spend the rest of your day at leisure. Overnight in Sacred Valley. Meals included: Breakfast Lunch Day 9 - Sunday:Train to Magical Machu Picchu (Vistadome or Hiram Bingham) This morning, transfer to the Ollanta train station for a 1 ½ -hour in Vistadome train ride through the Sacred Valley of the Incas up to Machu Picchu. On arrival, board a small coach and travel along the steep roads to the entrance of the citadel.Machu Picchu remained for centuries undiscovered by the Spaniards, only to be found in 1911 by Hiram Bingham. The uniqueness of its location and the genius that went into its construction make this Inca archaeological site truly one of the great wonders of the world. A well deserved buffet lunch is served after your excursion at the restaurant of the Machu Picchu Sanctuary Lodge, the only hotel located within the very sanctuary of the Machu Picchu Inca citadel. Depart to your hotel in Aguas Calientes and stay overnight. Overnight in Machu Pichu. Meals included: Breakfast Lunch Dinner Day 10 - Monday: Your day your way in Cusco After breakfast, the remainder of the morning is yours at leisure to roam around the majestic site of Machu Picchu,

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 4/24 climb the Huayna Picchu (3000 m) or to explore the interesting town of Aguas Calientes. This afternoon, board the Vistadome train back to Cusco, where you are met upon arrival and transferred to your hotel. Overnight in Cusco. Meals included: Breakfast Day 11 - Tuesday: Explore Lima's past & present This morning after breakfast, transfer to the airport for your flight to Lima, one of the most important cities in South Americasince it was founded by the Spanish conquistador Francisco Pizarro in 1535. Explore the historic quarter and modern districts of the city and the main square with its beautiful buildings. The , the City Hall, the Palace of the Archbishop and the Cathedral are still the most important places in town. Continue on to the San Francisco Monastery, the popular Plaza San Martin, and the residential districts of San Isidro and Miraflores. Afterwards continue to Larco Herrera Museum, which is housed in an elegant 18th century mansion built over a pre- Inca pyramid from the 7th century. It displays the most extensive collection of pre-Columbian art in Peru (45,000 pieces) and boasts the finest gold and silver collection of ancient Peruvian cultures as well as the only collection of erotic ceramics in the world. The museum’s didactic galleries, full of highlights, make it easier to understand the 3,000 years of the Peruvian pre-Columbian history. Its masterpieces are considered worldwide icons of pre- Columbian art and have been displayed in the world's most renowned museums. Return to your hotel. Overnight in Lima. Meals included: Breakfast Day 12 - Wednesday: Departure day This morning after breakfast, you are transferred the airport for your departure flight home or to your next exotic destination. Meals included: Breakfast

Destination Information Bucay Bucay (also known as General Antonio Elizalde) is a town located on the eastern edge of Guayas, Ecuador, near the Chimborazo province. It is the seat of General Antonio Elizalde Canton (Bucay Canton). As of the census of 2001, there are 8,690 people residing within canton limits. This canton is one of the newest in Guayas, as it was created in 1995.

Cusco Cusco is a city in southeastern Peru, near the Urubamba Valley (Sacred Valley) of the Andes mountain range. It is the capital of the Cusco Region as well as the Cusco Province. The city has a population of 348,935 which is triple the figure of 20 years ago. Cusco is the historic capital of the Inca Empire and was declared a World Heritage Site in 1983 by UNESCO. It is a major tourist destination and receives almost a million visitors a year. It is designated as the Historical Capital of Peru by the Constitution of Peru.

Duran Durán, is a canton located in the province of Guayas, Ecuador, near the confluence of Daule & Babahoyo rivers, where Guayas River begins. Its township or capital is Eloy Alfaro, urban parish. The canton was created in 1986

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 5/24 during the presidential period of Leon Febrescodero through a presidential decree.

Guayaquil Guayaquil is the largest and the most populous city in Ecuador, with around 3.75 million people in the metropolitan area, as well as the nation's main port. The city is the capital of the Ecuadorian province of Guayas and the seat of the namesake canton. Guayaquil is located on the western bank of the Guayas River, which flows into the Pacific Ocean at the Gulf of Guayaquil.

Lima Lima is the capital and largest city of Peru. It is located in the valleys of the Chillón, Rímac and Lurín rivers, on a coast overlooking the Pacific Ocean. It forms a contiguous urban area with the seaport of Callao and is the 5th largest city in Latin America. Lima was founded by Spanish conquistador Francisco Pizarro on January 18, 1535, as La Ciudad de los Reyes, or "The City of Kings." It became the most important city in the Spanish Viceroyalty of Peru and, after the Peruvian War of Independence, was made the capital of the Republic of Peru. Today around one-third of the Peruvian population lives in the metropolitan area.

Machu Picchu Machu Picchu is a pre-Columbian Inca site located 2,430 meters (8,000 ft) above sea level. It is situated on a mountain ridge above the Urubamba Valley in Peru, 80 km southwest of Cusco. Often referred to as "The Lost City of the Incas", Machu Picchu is one of the most familiar symbols of the Inca Empire. The Incas started building it around 1460 AD but was abandoned as an official site for the Inca rulers a hundred years later, at the time of the Spanish conquest of the Inca Empire. The site was brought to worldwide attention in 1911 by Hiram Bingham, an American historian. Since then, Machu Picchu has become an important tourist attraction. Machu Picchu was built in the classical Inca style, with polished dry-stone walls. Its primary buildings are the Intihuatana, the Temple of the Sun, and the Room of the Three Windows.

Machu Picchu - Aguas Calientes Aguas Calientes is the colloquial name for Machupicchu Pueblo, a town in Peru on the Urubamba (Vilcanota) River. It is best known as the closest access point to the the sacred Incan city of Machu Picchu, which is 6 km (3.7 mi) away, about 1.5 hours walk. It has many hotels and restaurants for tourists, as well as natural hot baths, which give the town its name ("hot waters" in Spanish).

Ollantaytambo Ollantaytambo is a town and an Inca archaeological site in southern Peru some 60 kilometers northwest of the city of Cusco. It is located at an altitude of 2,792 meters above sea level in the district of Ollantaytambo, province of Urubamba, Cusco region. During the Inca Empire, Ollantaytambo was the royal estate of Emperor Pachacuti who conquered the region, built the town and a ceremonial center. At the time of the Spanish conquest of Peru it served as a stronghold for Manco Inca Yupanqui, leader of the Inca resistance. Nowadays it is an important tourist attraction on account of its Inca buildings and as one of the most common starting points for the three-day, four-night hike known as the Inca Trail.

Písac Písac is a Peruvian village in the Sacred Valley on the Urubamba River. The village is well- known for its market every Sunday, Tuesday, and Thursday. One of its more notable features is a large pisonay tree which dominates the central plaza. The sanctuary of Huanca, home to a sacred shrine, is also near the village. Pilgrims travel to the shrine

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 6/24 every September. The area is perhaps best known for its Incan ruins, known as Inca Písac, which lie atop a hill at the entrance to the valley.

Puno Puno is a city in southeastern Peru, located on the shore of Lake Titicaca, the world's highest navigable lake, at 3,860 m (12,421 ft) above sea level. It is also the capital and largest city of the Puno Region and the Puno Province. The city was established in 1668 by viceroy Pedro Antonio Fernández de Castro as capital of the province of Paucarcolla with the name San Juan Bautista de Puno. The city has several churches dating back from the colonial period that were built to service the Spanish population and evangelize the natives.

Quito

Quito is the capital city of Ecuador, and at an elevation of 9,350 feet (2,800 meters above sea level), it is the highest capital city in the world housing the administrative, legislative and judicial functions. It is located in north-central Ecuador in the Guayllabamba river basin, on the eastern slopes of Pichincha, an active stratovolcano in the Andes mountains. With a population of 2,239,191 according to the last census (2010), Quito is the second most populous city in Ecuador, after Guayaquil. It is also the capital of the Pichincha province and the seat of the Metropolitan District of Quito. The canton recorded a population of 1,842,201 residents in the 2001 national census. In 2008, the city was designated as the headquarters of the Union of South American Nations.

Riobamba Riobamba (full name San Pedro de Riobamba) is the capital of the Chimborazo Province in central Ecuador, which is located at the Chambo River Valley of the Andes. It is 200 km (120 mi) south of Ecuador's capital Quito and located at 2754 m on the Avenue of the Volcanoes. The city is an important regional transport center as well as being a stop on the Pan-American Highway that runs through Ecuador. Riobamba stands as one of the largest cities in the central portion of Ecuador's Sierra region.

Sacred Valley The Sacred Valley of the Incas or Urubamba Valley is a valley in the Andes of Peru, close to the Inca capital of Cusco and below the ancient sacred city of Machu Picchu. The valley is generally understood to include everything between Písac and Ollantaytambo, parallel to the Urubamba River, or Vilcanota River or Wilcamayu, as this sacred river is called when passing through the valley. It is fed by numerous rivers which descend through adjoining valleys and gorges, and contains numerous archaeological remains and villages. The valley was appreciated by the Incas due to its special geographical and climatic qualities. It was one of the empire's main points for the extraction of natural wealth, and the best place for maize production in Peru.

Taquile Taquile is an island which sits on the Peruvian side of Lake Titicaca 45 km offshore from the city of Puno. About 1,700 people live on the island, which is 5.5 by 1.6 km in size. The highest point of the island is 4050 meters above sea level and the main village is at 3950 m. Taquile, whose Quechua name some believe was Intika, was part of the Inca Empire and has a number of Inca ruins. The island was one of the last locations in Peru to capitulate to Spanish domination during the Spanish conquest of Peru. It was captured for Carlos V and eventually passed to Count Rodrigo of Taquila, who inspired the island's current name.

Urbina Urbina is a small, quaint village in the shadow of the mountain Chimborazo. Farms dot the rolling, grassy hills, where people raise donkeys, llamas, alpacas, and guinea pigs.

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 7/24 Yaguachi Yaguachi is a town in the Guayas province of Ecuador. The town is best known for its cheese, thought to be made from a special breed of goat that can only survive in the exact climate of this region.

Price Chart

Cost of Airlines between Quito to Lima, Lima to Cusco and Puno to Lima (Approximately $500 per person) is extra and is subject to change due to airline pricing. Airfare will be provided at the time of booking. What your journey prices includes: Ecuador: Accommodations in haciendas/hotels for the four nights you tour Ecuador with Tren Crucero; all meals (except dinner on day 4) for the duration of your tour; complimentary water, tea, coffee, juices, snacks, and fruits on board the train; transportation to and from, and participation in, off-train excursions as described in the tour itinerary as well as the services of bilingual (Spanish and English) guides. Peru: 8 nights hotel accommodation Meals as specified (8 breakfast & 4 lunch) Private transfers and services Experienced English speaking guide in each city Entrance fees to all the sites mentioned in the program Vista dome train to Machu Picchu Andean Explorer train to Puno What your journey price DOES NOT include: Air tickets ( they are quoted by separate ) Services not specified, meals not specified Expenses due to mishaps Tips in restaurants, hotel, driver and guides Liqueurs, laundry or other personal expenses Prices subject to change without notice due to variations in taxes

Accommodation Hosteria D'Franco , Bucay (3) Bucay Beautiful hacienda located in the town of Bucay. D'Franco Hacienda offers guests a chance to experience the captivating natural landscapes of Ecuador, welcomed by comfortable and charming accommodations.

Facilities D'Franco Hacienda offers not only elegant and comfortable guest rooms and personalilzed service but also: a cafe, a restaurant, and an Italian trattoria and bar (with Karaoke night!, spa services, sauna, gym, and pool, Internet-access, Meeting rooms, Local Artisan works

Hacienda La Danesa , Bucay () KM. 67 Autopista Naranjito – Bucay, Guayas

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 8/24 Founded in 1870, La Danesa is located near one of the oldest railway stations in the Ecuador Montubia coast region, between Naranjito and Bucay, in the warm embrace of the wonderful Andes. Helge Olsen Friss, was of Danish origin who acquired the property to develop his passion for farming and the countryside, and he managed to turn it into a traditional working farm of 500 hectares that is currently owned by the Olsen Peet family. For 20 consecutive years, Niels Olsen Pons, has been recognized as the best dairy farmer of the Ecuadorian coast with his Brown Swiss cattle. With the passing of years, the work of Niels, and the careful little details added by Sonia, have all transformed La Danesa into a magical home where Kristel, Niels (JR) and Erik had been brought up. They had the opportunity to enjoy a life surrounded by animals and nature, away from traffic and pollution of the city. Inspired by sharing their love for nature and the comfort of food, they open the doors of La Danesa as a sustainable tourist destination that seeks to rescue and celebrate life in the Ecuadorian countryside through authentic experiences. Source: www.haciendaladanesa.com

Palacio del Inca Luxury Collection , Cusco (5) Cusco A storied mansion dating back nearly five centuries, Palacio del Inka stands in the historic center of Cusco. Directly across from the Koricancha, it is a five-minute walk from the main square and less than a mile from an array of museums, markets, and restaurants. Uniting the past and present, Palacio del Inka Spa presents indigenous treatments and an indoor therapy pool. Meanwhile, Inti Raymi Restaurant offers authentic Peruvian dishes, while a variety of meeting and events venues invite guests to host an enchanting occasion. Facilities - State of the Art Technology - High Speed Internet - Spa - On-Site Restaurant

Miraflores Park Hotel , Lima (5 -Star) Ave Malecon de la Reserva 1035Lima 18 Peru The 5 star Miraflores Park Plaza is found in Malecon de la Reserva, one of Lima's most exclusive residential districts, surrounded by parkland and with an incredible ocean view. It is ideally situated both for the cultural and commercial centres of the city. All the hotel's suites boast the last word in facilities, including marble and granite bathrooms, kingsize beds, and the latest in communications technology. Additionally, the Royal Suites each include a sauna and jacuzzi, plus access to a private pool. For dining, guests may choose from the excellent international restaurant, Ambrosia, or the stylish boulevard cafe within the hotel. As well, there's a state-of-the- art gymnasium, The Green Tower, a lovely outdoor pool and a lavishly-equipped business centre.

Facilities Babysitting or Child Care • Electronic Key • Laundry/ Dry Cleaning Service • Multi-lingual Staff • Car Rental • Smoke Alarm in Rooms • Photocopy Service • Meeting Facilities • Computer Use Available • Administrative Services • Concierge Services • Barber/Hair Stylist • Common/Public Areas • Accessible to Wheelchairs • Business Center • Currency Exchange • A-V Equipment Rental • Parking Area • Well Lit Fax (For Guests) • Complementary Coffee • Common Area Wireless Access • Gift Shop • Laundry Room • Room Service • Restaurant in Hotel • Health Club • Pool (Outdoor) • Hot Tub • Room Facilities: Air Conditioning (In Room) • Newspaper (Free) • Telephone Television (Cable/Satellite) • Non-Smoking Rooms • Television DVD/VCR • Daily Maid • Service In Room • Broadband Internet Access • Safe (In Room) • Whirlpool • Telephone (Voicemail) • Balcony/Terrace • Mini-Bar

Libertador Lake Titicaca , Puno (5 -Star) Isla Esteves s/n, Lago TiticacaPuno, Peru The Libertador Lake Titicaca, the only five-star hotel in the region, is located on Esteves Island on the shores of Lake Titicaca, the highest navigable lake in the world. Witness one of the world's most spectacular, impressive sunrises from the hotel most requested by tourists from all over the world. From our private dock, sail to the ancestral islands, where many Inca traditions still survive, and experience the customs of the inhabitants of Lake Titicaca Facilities

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 9/24 Restaurant • Bar • Conference rooms • Gym, sauna & Jacuzzi • Business center • Private dock • Room Facilities: Average area per Standard room: 22 m2 • Max. area per Suite: 44 m2 • Voltage: 110/220 v. • Internet access • Heating and air conditioning • 24 hour room service • Cable TV• Safe deposit box • Minibar

Hotel Plaza Grande , Quito (5) García Moreno y , García Moreno N5-16 Hotel Plaza Grande is one of the most luxurious five-star hotels in Quito. Centrally located right in the Plaza de la Independencia in the Historic Center right next to the Carondelet Palace and the Archbishop's Palace. The hotel has 15 suites, furnished with fine woods and based upon designs from Spanish colonial times, these suites combine the taste of vintage times with minimal detail that modern hotels of 5 stars require. Facilities - On-site bar & restaurant with incredible views of El Panecillo and Quito as a whole - Luxurious accommodations full of history with all modern day comforts

Casa Gangotena , Quito (5) Quito

Voted the number one hotel in Quito by travelers, Casa Gangotena showcases the epitome of luxury travel. Located right in Old Town Quito, Casa Gangotena combines the colonial culture and with new modern twists, while providing the utmost service possible to their valued guests. Be sure to enjoy a local cocktail on the rooftop terrace and admire the incredible views of Quito.

Facilities - Unique and comfortable guest room accommodations - Afternoon Tea - Centrally located - Historical value

Swisshotel Quito , Quito (5) Swissotel Quito Av.12 de Octubre 1820 y Luis P.O. Box, 1721565 Swissotel Quito is one of the city's top five-star luxury hotel, conveniently located in the Floresta neighborhood of Quito – both a commercial and residential area,very close to all the most important Quito attractions. Enjoy a bit of luxury in the city, with many amenities to keep all guests satisfied

Facilities - Five on-site restaurants - Indoor Pool - Complimentary Internet - 24 hours room service - 20 meeting rooms - Amrita Spa with more than 80 treatments available - Indoor and outdoor swimming pool - Fitness Center - Squash, racquet ball and tennis courts - Steam bath and Jacuzzi - Business Center - Concierge

Abraspungo Hacienda , Riobamba (4) Riobamba You'll be welcomed to this hacienda by incredible views, as it is located at 9,000 feet in the Ecuadorian Andes, and by a rich colonial feel in the architecture and their history, explicit of their past. The ownership is dedicated to providing the best guest experience possible!

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 10/24 Facilities Lodging in comfortable and cosy rooms - On-site restaurant with world renowned chefs - On-site bar - Meeting Space - Laundry Service - Mail Service - Wireless Internet - Free phone calls to the USA and Canada - International phone line - Spa services - Game room with billiards, darts, foozeball and board games Business centre; Room service; Handicraft shop; Tennis and volleyball courts; Playgrounds for children; Games room for adults displaying pool table, table football, dart boards and different table games.

La Andaluza Hosteria , Riobamba (4) Riobamba The history of this hacienda goes all the way back to it's beginning in 1555! Built in traditional style, the hacienda adds a touch of luxury for all guests with lavish guest rooms and many amenities for a comfortable and enjoyable stay.

Facilities - Restaurant - Cafe - Bar - Wine Cellar

** The above accommodations are for reference and all efforts will be made to give these accommodations. In some circumstances if they are not available, alternate arrangements will be made in similar hotels Travel Tips & FAQ's General Information Tren Crucero: On-Board Facilities

Tren Crucero has the capacity for 50 passengers to travel in luxury from the peaks of the Andes through the tropical lowlands of Ecuador. The train comes equipped with a bar, lounge areas, four bathrooms, and an observation car at the rear of the train so passengers can fully appreciate the magnificent views visible only by rail. Seats for passengers are pre-assigned. Every day, the train will serve one morning and one afternoon snack inspired by local cuisine. Non-alcoholic beverages, such as hot or iced coffee, fruit juices, iced tea, Coca-Cola, Diet Coke, Coke Zero, water, mineral water, infusions, and more, are available free of charge and without limitation on board. Food or drink not supplied by the train is not allowed on board. Alcoholic beverages are available on board the train for an additional fee. Guests can open a tab at any point during the journey and can settle it on the final day of the excursion. Tren Crucero accepts U.S. dollars, euros, and major credit cards, but NOT traveler's checks. The train includes a boutique where guests can purchase souvenirs. For about 90% of Tren Crucero's journey, 3G or 3.5G service is available, but in certain areas this service and/or cell reception will be very weak or unavailable. Expedition leaders carry cell phones also. Tren Crucero is not equipped with internet connectivity or Wi-Fi. Accommodations

Guests spend each night in a hacienda/hotel. All haciendas/hotels can comfortably accommodate 50 passengers. Rooms, which range from approximately 20 to 40 square meters, are available in single, double, triple, or twin sizes. Each room has its own private bathroom that includes a shower, but often not a tub. Depending on the day, lunch is served between 12:00 p.m. and 2:00 p.m. and dinner is served from 7:00 p.m. or later. We supply two to three options for dinner, which can be served to each guest. Both Ecuadorian

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 11/24 cuisine and international cuisine are available for both meals, and the menu is designed to avoid repetitive meals. Guests can be accommodated separately upon request. Alcoholic beverages are available at haciendas/hotels for an additional fee, charged by the bottle or glass. Wi-fi internet is available at haciendas/hotels. We recommend guests use their own devices to connect to the internet. Doctors are available at haciendas/hotels upon request or emergency. Modern buses transport guests to and from haciendas/hotels. Staff Service

Tren Crucero features a professional staff fluent in both Spanish and English. The crew includes one expedition leader, one bartender, two waitresses, one operational manager, three operational assistants, and one guide for every fifteen guests. Staff fluent in German, Italian, Portuguese, Japanese, or Russian are available for an extra fee and with advance notice. Please indicate your preference at the time of booking. Electricity

Ecuador uses 110 V electrical current, and the train is equipped with several 110 V electrical outlets. Guests whose devices do not run on 110 V current must supply their own international adapters.

Visa and Travel Documents Visas may be required. Please check with the the nearest/local Ecuadorian embassy/consulate. Palace tours does not assist guests in providing visa or consultancy. You can review this web site from the Ecuadorian Government to see the requirements for your nationality to enter the country. http://www.ecuador.org/nuevosite/serviciosconsulares_e.php Ecuador does not require a yellow fever vaccine. Ecuador has no current malaria or yellow fever alert on any location. Insurance (Personal and Otherwise):

Palace Tours strongly recommends the purchase of adequate travel insurance in your country of origin prior to arrival on Tren Crucero to cover injury, illness, death, loss of luggage or effects, or cancellation (For more information on the latter, refer to the Cancellation Policy in our Booking Terms and Conditions). Health Considerations

Ecuador does not require a yellow fever vaccination, and the nation has no yellow fever or malaria alerts at any location at this time. Palace Tours strongly recommends you consult your physician for any personal health advice based on your travel itinerary. Palace Tours does not provide medical advise or supply or recommend any kind of medicine or drugs on board the train due to allergies and train rules. Two complete medical kits are available on board the train at all times. The crew has first aid training, including basic CPR training, but they are not certified. They can, however, provide medical assistance while traveling. Pre- and Post-Tour Hotel Accommodations

Transfers to the train station from hotels in your city of embarkation are not included in your journey price, but we are happy to arrange them for you for an additional fee.

Off-Train Excursions Train guides are always available and will accompany guests on any off-train excursions. Additionally, in certain locations, native guides are employed in conjunction with the train guides. Guests may choose to stay on board the train during excursions, but they may be interrupted by cleaning staff and the crew may be unavailable at these times. Guests may choose to leave excursions and go to the hacienda/hotel early. In these cases, they will be escorted by the expedition leader. In the event a guest must be medically transported from an off-train excursion, they will immediately be escorted by the expedition leader to a nearby hospital or medical facility. All activities listed on the itinerary are approximate and subject to change based on extreme weather or other "on-the-ground" conditions.

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 12/24 Stations Stations where Tren Crucero will stop are centrally located within their respective city and are easy to access. Delays at stations are uncommon and normally do not last longer than 20 minutes but may last longer due to conditions on the ground. These delays may be caused by landslides or extreme weather conditions in the Andes Mountain or along the Pacific Coast during the wet season, which impede the operation of the train. Weather

Tren Crucero takes you from the peaks of the Andeans to the subtropical lowlands of Ecuador, where you will experience a variety of different weather conditions. Ecuador experiences two major seasons: A dry season from October to March and a wet season from April to September. During the wet season, humidity is higher, and we recommend bringing a raincoat. Temperatures remain relatively consistent throughout the year in Ecuador across her various climate zones. In the highlands, temperatures can range from 5° C/40° F to 25° C/80° F. In the coastal lowlands, temperatures can range from 20° C/70° F to 32°C/90° F. Peru What is the weather like? Peru’s climate can be divided into two seasons - wet and dry - though this can vary depending on the region. Temperature is mostly influenced by elevation: the higher you climb, the cooler it becomes. Coastal areas - Lima, Ica, Nasca, Arequipa: The coastal region of Peru is cool for its latitude and quite dry year-round. Temperatures are warmest during the summer months (December to March), with hot and humid days of around 29°C (84°F) and cool nights of just below 20°C (68°F). Winters (from April to November) are not too cold but extremely humid. Highlands (Andes) - Cusco, Puno: The highlands have a rainy season (November to April) and a dry season (May to October), when the days are clear and sunny but very cold at night especially at altitude. Dry season is therefore ideal for trekking and for mountaineering. Daytime temperatures will generally be between 16°C- 21°C (60°F and 70°F), although in the intense sunlight of midday it can feel warmer. Night time temperatures can fall as low as -7°C (20°F).

What clothing and other items are recommended to bring? Please dress comfortably according to the local weather conditions. We recommend bringing sweatshirts, fleece jacket, raincoat, trousers, cargo shorts, t-shirts, hat, hiking shoes, sandals, swimsuit, toiletries, first-aid kit, insect repellent, aspirin, sun block and sunglasses.

What health precautions should I take before visiting Peru? You should visit your personal physician for a check-up prior to taking your trip to Peru. The following are the recommended vaccinations for Peru: diphtheria, tetanus, polio, typhus, hepatitis A/B, rabies. P A yellow-fever vaccine is strongly recommended for trips to the Amazon (Puerto Maldonado or Iquitos). The vaccine is required for all travelers arriving from a yellow-fever-infected country in Africa or Latin America. The yellow-fever certificate is valid 10 days after vaccination and for a subsequent period of 10 years. Malaria is prevalent in northern parts of Peru and in Iquitos (Amazon). The Center for Disease Control and Prevention (www.cdc.gov) recommends taking anti-malarial drugs. Please refer to your doctor for the most up to date information about anti-malarial medication.

What precautions against mosquitoes do I need to take? You will find mosquitoes and other stinging insects especially in the rainforest. A good protection not only prevents from itching but also from transmission of diseases such as Malaria or yellow fever. Wear light-colored clothing, long trousers and long-sleeved shirts; use mosquito repellents containing the compound DEET on exposed areas; avoid perfumes and aftershave. Use a mosquito net impregnated with mosquito repellent (permethrin). In case you have a very sensitive skin you could use an anti-allergic cream, for example ‘After bite’ or ‘Bite away’ that reduces the itchiness. Double-check that your lodge provides a mosquito net in your room.

Is the water safe to drink? The standards for health and hygiene in the larger cities and tourist regions are relatively high. Nevertheless, travelers should drink only bottled water, which is widely available. Do not drink tap water, even in major hotels, and try to avoid drinks with ice. If you’re trekking in the mountains or visiting remote rural areas where bottled water is not available, boil water to purify it or use water-purification tablets. You are safer eating fruits that you can peel or salads and fruits washed with purified water, as well as foods that have been thoroughly cooked. Your best bet is to avoid food from street vendors.

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 13/24 What should I expect regarding altitude sickness? For a healthy person traveling to the Andes, there is just a minimal risk of suffering from altitude sickness. You should take enough time to acclimatize after arrival, especially in Andean cities like Cusco3,360m (11,023ft) or Puno 3,827m (12,556ft). We recommend avoiding physical efforts during the first few hours as well as alcohol. Try to eat light food and drink a lot of water. The local coca tea is recommended in case of altitude sickness. People with cardiovascular disease should not stay in an altitude over 2,000m. Altitude sickness can be counteracted by inhaling pure oxygen, and oxygen bottles can be purchased locally.

What is the official currency? Peru's official currency is the Nuevo Sol, divided into 100 centavos. The US dollar is the second currency and many hotels, plenty of shops, restaurants, and bars across Peru accept US dollars for payment. Partly, the Euro is also accepted. Banks are no longer the place of choice in Peru for exchanging money: Lines are too long and rates are often lower than at ‘casas de cambio’ (exchange houses) or by using credit or debit card ATMs or ‘cambistas’ (money-changers), which are legal in Peru. Money-changers, often wearing colored jackets with "$" insignias and photo checks, can be found on the street. They offer current rates of exchange, but count your money carefully and make sure you have not received any counterfeit bills. We recommend bringing USD cash for the first few days.

How common are ATMs? Can I exchange traveler’s checks? Peru is still very much a cash society. In small towns, it could be impossible to cash traveler’s checks or use credit cards. Automatic teller machines (ATMs) are the best way of getting cash in Peru; they are found in most towns and cities. ATMs with the Maestro sign allow customers to withdraw money with a credit or debit card. Visa and MasterCard ATM cards are the most widely accepted. American Express and Diners Club are less common. You can easily pay with credit card in most of the stores in tourist cities. Note that many banks assess a 1% to 3% ‘transaction fee’ on all charges you incur abroad. Traveler's checks can be changed in the largest banks. Generally speaking you'll pay a service charge ranging from 1% to 4%. Most stores don’t accept traveler’s checks.

Will there be internet access or phone accessibility? It is relatively simple to make local and long-distance domestic and international calls from pay phones, which accept coins and phone cards ‘tarjetas telefónicas’. Many of these cards can be purchased at newspaper kiosks and street vendors. Most phone booths display country and city codes and contain instructions in English and Spanish. Peru’s country code is +51. Roaming agreements exist with some international mobile phone companies. Mobile phones can be rented in Lima and the main cities. Internet access in Peru is very cheap. The rates vary between USD 0.50 and USD 1.00 per hour. Also, you will be able to find Internet Cafes, where most of the times you will be able to access for free via wireless Internet.

What are the guidelines for tipping? A tip in Peru, like in most of the countries in South America, is given to reward good service. Porters in hotels and airports expect USD 1.00 for 2 luggage pieces. A 5-10% tip is sufficient in most restaurants unless the service has been exceptional. There is no need to tip taxi drivers. Fares are negotiated before departure. It is customary to offer your tour guides and driver a token of appreciation at the tour’s end, if you feel pleased with their service.

What should I know about taxis? There are numerous taxi providers in Lima and other cities who offer reservations by telephone or hotel. These taxis are safer and drivers may understand some English. Street taxis are cheaper but not that safe. In any case, due to the fact there are no taximeters you should negotiate the price in advance.

Is bargaining common while shopping? At stores and in open markets, bargaining (gentle, good-natured haggling over prices) is accepted and even expected. However, be careful of getting the haggling fever and trying to bargain beyond reason. Consider how important the one or two extra dollars are to you compared to how important they might be to the vendor. Bargaining is not common in restaurants.

What electric outlets are there? All outlets are 220 volts, 60 cycles (except in Arequipa, which operates on 50 cycles) with two-prong outlets that accept both flat and round prongs. Some large hotels also have 110-volt outlets.

How much are airport taxes? If the airport tax is not included you have to settle it after checking in at the airport. The amount depends on the place and kind of flight. It’s approximately USD 6.05 for domestic flights. You will be charged USD 30.25 for an international flight.

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 14/24

What safety issues do I need to be aware of? Peru recognizes that tourism plays an important part in its developing economy and has taken great steps in the last few years to change its security record. The possibility of having a bad experience can be greatly reduced by taking a few simple precautions: - Copy all important documents (passport, air tickets) and carry only copies with you - Leave your valuables and important documents such as passport, international flight tickets, jewelry at the hotel, if possible in the safe. In case there is only one safe in the reception, obtain a receipt with each item listed. If necessary, carry important documents and cash in a belt under your clothes and do not leave items unattended. Be especially cautious in crowded places, especially at tourist hotspots such as Lima and Cusco; rural areas are widely safe. Remember that you are subject to the laws of Peru, and it is your responsibility to familiarize yourself with these laws before leaving. Drug trafficking is a serious crime, and the export of cultural or artistic items from the country is not permitted. Avoid walking alone in quiet areas or at night, travel in a group if possible and tell somebody where you go if you are alone. In case you get into trouble with authorities insist on seeing their identification. Check your change and check the banknotes and coins.

1 . What is the capacity of the train?

There is space for 54 guests on the train.

2 . What kind of staff is on board

There train has the following staff :

1 Expedition Leader 1 guide per every 15 guests 1 bartender, 2 waiters 1 operational manager 3 operation assistants.

3 . Are seats pre-assigned

Yes, the seats are pre-assigned and the guests can charge specialty drinks ordered on the train to their seat and pay at the end of the journey.

4 . How many bathrooms are there on the train

There are 4 bathrooms on the train.

5 . Is the train handicap accessible?

Train is not designed for handicap guests, however they are welcome to travel with certain limitations (which we will advise while booking – a release form must be signed by the guest). Guides are not certified in sign languages or other type of special assistance. Guests can bring their own staff as an extra cost (regular fare).

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 15/24 6 . What is the capacity of the train? How many crew members are on the train? Are the seats on the train pre-assigned?

Capacity is 50 passengers. 1 Expedition Leader, 1 guide per every 15 guests, 1 bartender, 2 waitress, 1 operational manager and 3 operation assistants. Seats are pre-assigned.

7 . How many bathrooms are on the train?

4

8 . Is the train smoking/non-smoking? Is there a designated area for smoking?

Smoking is not allowed on board the train or at stations.

9 . Are any other languages spoken on board aside from English and Spanish?

No, both languages are spoken due to standard. German, Italian, Portuguese, Japanese or Russian is available prior request and extra charge.

10 . Are there any outlets available for charging phones on the train?

Yes, plenty distributed all across the train.

11 . Is internet available on the train? Is there a phone available on the train that the families of the passengers can use to contact them? Canpassengers receive a package on the train/at the station?

No internet is available on the train. Expedition leaders have a cell phone available 24/7 at +593 99 677 3894. On certain areas of the itinerary signal might be unavailable or very weak. In 90% of the itinerary 3G and 3.5G signal is available.

12 . What kind of beverages will be served on the train, in between meals? Any snacks?

Soft/Non alcoholic beverages are unlimited and free of charge on board (hot or ice coffee, fruit juices, iced tea, coke, diet/zero coke, water, mineral water, infusions among others. We serve one AM snack and one PM snack. Snacks are based on local gastronomy.

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 16/24 13 . Are the prices for alcoholic beverages included in the cost? Non-alcoholic beverages? If not, what is the additional cost? How is the account/tab settled?

They are not included. Cost ranges between US $10 to US $10 including taxes. Guests can open an account and settled it on the last day. Major credit card and US Dollars/Euros only are accepted on board. Travel checks are not accepted. US Dollar is Ecuador´s national currency. Euros are accepted with the daily rate exchange.

14 . Can passengers bring their own food, wine, etc. that they purchase off-board? How are souvenir purchases handled, is there a place to store them on board?

Alcoholic beverages or any other type of food not supplied by the train are not allowed on board. Itinerary is designed so they do not need to buy food/feel hungry while touring. The train has a boutique with a good selection of articles with the train branding. Lockers are free of charge and available any time on board for each guest.

15 . Is there any First Aid/medicine available on the train? How do you deal with clients who have problems with high altitudes? Are any of the staff members certified in CPR/ able to provide medical assistance?

Yes, there are two complete medic kits on board. Crew has first aid (including basic CPR) training every year, however they are not certified. They are capable to supply medical assistance while travelling. We do not supply or recommend any kind of medicine/drug on board due to allergies and train rules.

16 . Where is luggage stored on the train? Is there a luggage restriction per person? Are there any safes/lockers for valuable items to be stored on the train for when customers go on excursions?

Luggage is taken on the buses while travelling. Lockers are small and designed to store small carry-ons, however valuables are recommended to be taken with guests all the time since the train is cleaned on every station and at the end of the day.

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 17/24 17 . What is the address for each train station in each city? What time does the train depart from each station? Is there a meet and greet at any train station, especially at Quito and Guayacil?

Train stations are located in central areas of cities. Most of the cities we pass through are small populations and they are easy to access. The address for every station on the itinerary is:

• Estación Eloy Alfaro, Chimbacalle | Address: Sincholagua s/n y Maldonado. Quito. Esta estación es una de las Siete Maravillas de Quito. Horario de Atención Lunes a Viernes 08h00 a 16h30

• Estación Riobamba | Address: : Av. Daniel León Borja y Carabobo esquina. Riobamba. Horario de Atención Lunes a Miércoles 8h00 a 16h30 Jueves a Domingo 7h00 a 16h30 • Estación Eloy Alfaro, Durán | Address: Av. Abel Gilbert s/n y Ponce Enríquez. Durán. Horario de Atención Lunes a Viernes 08h00 a 16h30,Sábado y Domingo de 7h00 a 9h00 • Estación Alausí | Address: : Eloy Alfaro y Sucre esquina, Alausí. Horario de Atención Lunes a Domingo 07h00 a 15h30 • Estación Ambato | Dirección: Avenida Colombia y Chile, Ambato. Horario de Atención Miércoles a Domingo 08h00 a 16h30

Guests do have a meet and greet at Quito and Guayaquil for program starting. If a guest is joining on a different station, train staff will assist him/her.

18 . Is the train generally on time? If it is late/early by how much time is the difference usually?

99% we are on time. Delays do not exceed 20 minutes at the most. The Andes mountain range and certain areas of the Pacific coastare affected by rains and land slides on the rainy season (December to June) and this might affect the train operation. Itinerary is always subject to changes due to weather conditions and force majeure events.

19 . Does the same guide stay with you for the duration of the trip or is there a local guide at each station? What is the procedure for tipping guides?

Yes they are available during the whole trip. Native guides are part of certain activities, however the train guides always accompany guests. Tipping is included on the program price.

20 . If someone does not want to go on excursion and wants to stay on train, is that allowed? Will the crew be available?

Yes, they might stay on board, however guests might understand cleaning staff could interrupt them. Crew might not be available all the time.

21 . Do haciendas have a place to store luggage/extra luggage? What is the size of the rooms?

Yes. Room sizes vary depending on the hotel/hacienda. Room areas vary from 20 to 40 square meters approximately.

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 18/24 22 . Is internet available on haciendas? What is the best way for clients to check emails/surf the web?

Yes. We recommend guests to use their own portable device or cell phone with wifi capacity.

23 . What is the phone and internet access like at the haciendas?

By wifi.

24 . Are bathtubs available at each haciendas? Does each room have an attached bathroom? Are there connecting rooms?

No. Haciendas/Hotels in most cases do not provide a tub. Every room has private bathrooms. Interconnected rooms are available only at Cienega Hacienda on day 1 for the Quito – Guayaquil or day 3 on the Guayaquil – Quito program.

25 . What kind of voltage is available at haciendas? What kind of adapter is available? (3 pin, 2 pin, etc.)

Ecuador uses 110. Adapters are not common on Haciendas/hotels, we recommend guests to bring their own.

26 . Do the Haciendas have a bar? Is alcohol included or is there an extra charge? If there is a charge, how is it calculated? (Per glass/bottle, etc)

Yes. Alcohol is always extra and calculated by bottle or glass.

27 . Can the customer make special requests for meals? Is there extra charge? What kind of dietary needs/restrictions can be accommodated?

Yes, we can handle vegetarians, gluten or lactose free diets at no extra charge. Special request for Asian passengers is not available.

28 . Around what time is lunch served? Around what time is dinner served? What style is the dinner? What is the seating arrangement for dinner, do all the passengers sit together?

Lunch is served from 12h00 to 14h00 depending the day. Dinner is served from 19h00 and no later than 20h00. We supply 2 to 3 options for dinner and is served to each guest. Guests can be accommodated separately by request.

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 19/24 29 . How are the passengers transported to haciendas? Will there be multiple buses for each group or will the same bus stop at each hacienda?

We used modern and A/C coaches during the itinerary. Guests will share buses. As we used one or two hotels in the area, most of the time we use 2 coaches of 30 to 45 seats and separate guests by hotels. However this is not warranted and we might do several bus stops to collect guests in different hotels. This will not exceed 2 stops.

30 . Are there any doctor’s available at haciendas?

No. Doctors are available upon request/emergency.

31 . How much tip is advised for a client that takes the entire trip? How much tip is advised for clients who take a partial trip? How much is advised to tip when they go for lunch/dinner or for their night stay? In the Haciendas, is there an attendant?

Tipping is included on the program price. 10% is suggested for lunch dinner (main course can be calculated on a US$ 20 to US$ 45 per person). Haciendas/hotels do have attendants all the time.

32 . Are there any entrance fees for national parks or any other fees for cameras or any of the monuments?

Entrance fees are included in the price. In case of professional cameras (reporters or filming purposes) an authorization/fee must be paid in advance (before arrival) to the National Tourism Agency. We must receive a notification while booking.

33 . Is there laundry service? Is dry cleaning available? What is the price range/turn-around time?

Yes, on every hacienda/hotel. Price range from US $4 to US $10 per pound/piece of clothing. It is not pricy.

34 . How can currency be exchanged? Are there ATMs available anywhere (hotels, train stations, etc)?

Ecuador national currency is US Dollar. ATMs are available only at Ambato and Riobamba cities. We make a short stop at Alausi train station (before of after the Devil`s nose) in case guests require an extra ATM machine.

35 . What kind of food is served for lunch at the different locations?What kind of food is served for dinner at the different locations? Are there a lot of vegetarian options besides fruits/vegetables?

Local and/or international food both for lunch and dinner. Menu is designed to avoid repetitive dishes. Ecuadorian gastronomy offers an excellent variety of options for vegetarians including quinoa and other grains (specially maize).

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 20/24 36 . Is water safe to drink? Is bottled water provided on the train, haciendas, and during excursions, and the bus?

Water is ok for locals but not recommended to visitors. Water is always available on board the train/bus. Hotels/Haciendas supply one free of charge bottle of water per guest.

37 . What is the weather like? Please explain by seasons temperature ranges (Fahrenheit/Celsius) as well as climate.

Temperatures Ranges

Zone Maximum Minimum

Highlands 25°C|80°F 5°C|40°F

Coastlands 32°C|90°F 20°C|70°F

Zone Maximum Minimum

Highlands 25°C|80°F 5°C|40°F

Coastlands 32°C|90°F 20°C|70°F

38 . What is the recommended attire on the train? What is the clothing recommendation for hiking/trekking/etc.? What is the dress code for dinners?

Casual attire is recommended for the train and dinner. Good walking shoes and dress in layers is strongly suggested.

39 . What is the time difference between US and Ecuador?

Ecuador is GMT -5. Same time as NY.

40 . What currency is accepted for shopping/off board purchases?

US Dollars.

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 21/24 41 . Are visas needed, and for which nationality? Do you assist with visa applications?

Visas may be required. Please check with the the nearest/local Ecuadorian embassy/consulate. Palace tours doesn't assist guests providing visa or consultancy.

You can review this web site from the Ecuadorian Government to see the requirements for your nationality to enter the country. http://www.ecuador.org/nuevosite/serviciosconsulares_e.php

Ecuador do not require yellow fever vaccine. Ecuador has no current malaria or yellow fever alert on any location.

42 . Are there any extra activities planned during Christmas/New Year/ other holidays? If a client would like to arrange for extra cake/fruit basket/champagne, etc, what kind of arrangement is possible?

For Christmas/New Year we charge an extra fee for dinner. We offer special activities on board such as concerts with live music. We can make cake/fruit basket/champagne arrangements if required in advance.

43 . Is there any assistance for special-needs passengers? Are there any guides available who can help passengers with audio impairment? (Sign language?)

Train is not designed for handicap guests, however they are welcome to travel with certain limitations (which we will advice while booking – a release form must be signed by the guest). Guides are not certified in sign languages or other type of special assistance. Guests can bring their own staff as an extra cost (regular fare).

44 . What kind of accommodations are at the haciendas for couples traveling with children?

Triple rooms are available with one matrimonial bed and two twin beds. This might vary from hotel to hotel.

45 . Are transfers to the train station included?

No, transfer from the hotel to the train station for the start of the trip is not included. We would be happy to help you set this up.

46 . Are transfers to the hotel at the end of the trip included?

Yes, these are included but to ONLY the following hotels: Quito- Casa Gangotena, Hilton Colon, Swissotel, JW Marriott Guayaquil- Hilton, Oro Verde, Hampton Inn, Grand Hotel Guayaquil, Wyndham, Sonests *2017: Please note that due to changes to the itinerary starting in January 2017, an additional fourth night stay at the Swissotel is included. Therefore, transfers to other hotels (such as Casa Gangotena, Hilton Colon, etc.) will not be provided or necessary. Please do not schedule flights or other activities for Day 4.

Terms & Conditions PAYMENT TERMS:

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 22/24 10% of total tour cost is due at the time of booking, with the remaining balance of 90% is due no later than 45 days prior to the tour's departure date. If a customer wishes to change their tour dates and their original departure date is more than 45 days away, then they will be charged a $200 fee per person. If a customer wishes to change their tour dates and their original departure date is less than 45 days away, then relevant cancellation fees will apply. Children between the ages of two and up to 12 years of age at time of travel are priced at 75% of the adult cost.

CANCELLATION POLICY: Palace Tours will issue a refund but charge a cancellation fee equal to 10% of the total tour cost if service is cancelled more than 45 days prior to departure. Palace Tours will not issue a refund if the tour is cancelled less than 45 days prior to departure If any customer is a "no-show," than they will not be issued a refund and they will still be responsible for paying 100% of the total tour cost. When applicable, Palace Tours will charge an administrative fee equal to 15% of the total tour cost for any refunds conducted by wire transfer or credit card.

ITINERARIES: All itineraries are approximate and subject to change based on availability and conditions at the destination.

TRAVEL INSURANCE: We strongly recommend purchasing travel insurance to cover the losses incurred in case of cancellation. For information on available plans or to purchase travel insurance, please visit www.palacetours.com/insurance.

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 23/24 Palace Tours Contact Information

Our Corporate Offices are located in Miami, FL. Click here to schedule a phone call or visit to our Miami Office You can contact us by Phone or live chat on the website or feel free to walk in to our office where our Luxury Travel Experts are available to assist you during business hours. Office: Palace Tours 12000 Biscayne Blvd. Suite #107 Miami, FL 33181 WEB: www.palacetours.com EMAIL: [email protected] PHONE: 1-800-724-5120 USA: Miami, FL: 786-408-0610 Princeton, NJ: 1-609-580-1372 New York, NY: 1-212-920-2543 Houston, TX: 1-832-446-2709 INTERNATIONAL: United Kingdom: 0330 808 4654 Australia: 1-800-156-671 New Zealand: 0800-442-510 FAX: 1-609-683-9772

Taste of Luxury Rails in South America - Tren Crucero and Vistadome/Hiram Bingham(© www.palacetours.com) 24/24