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Egovernment in the EU Member States

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Egovernment in the EU Member States eGovernment in the Member States of the European Union June 2005 This report was prepared for the IDABC Programme by: François-Xavier Chevallerau GOPA-Cartermill Rue de Trèves 45 1040 Brussels Belgium Contract No. IDA.20040616 Disclaimer The views expressed in this document are purely those of the writer and may not, in any circumstances, be interpreted as stating an official position of the European Commission. The European Commission does not guarantee the accuracy of the information provided in this document, nor does it accept any responsibility for any use thereof. Reference herein to any specific products, specifications, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by the European Commission. All care has been taken by the author to ensure that s/he has obtained, where necessary, permission to use any parts of manuscripts including illustrations, maps, and graphs, on which intellectual property rights already exist from the titular holder(s) of such rights or from her/his or their legal representative. This paper can be downloaded from the IDABC eGovernment Observatory website: http://europa.eu.int/idabc/egovo © European Communities, 2005 Reproduction is authorised, except for commercial purposes, provided the source is acknowledged. 2 INTRODUCTION The IDABC eGovernment Observatory is a reference information source on e-government issues and developments across Europe. It provides the community of e-government decision-makers and professionals with a unique set of information resources and with valuable insight into e-government strategies, initiatives and projects in Europe and beyond, focusing on developments of pan-European relevance or interest. As part of its mission to inform the European e-government community about key issues of common interest, the eGovernment Observatory maintains a series of Factsheets presenting the situation and progress of e-government in each Member State of the European Union, providing for each one of them a wide and consistent range of information: · Country Profile: basic information about the country and its political structure, and key indicators regarding its advancement in the Information Society area. · eGovernment History: major past e-government developments and milestones, in the context of both Information Society and administrative modernisation policies. · eGovernment Strategy: vision, objectives and principles supporting the drive to electronic service delivery and e-enabled government modernisation. · eGovernment Legal Framework: key legal texts impacting on the development of e- government and of the Information Society. · eGovernment Actors: key organisations involved in the e-government drive, at central as well as at regional and local level. · eGovernment ‘Who’s Who’: main decision-makers and executives steering and shaping the move to e-government. · eGovernment Infrastructure: key components of the infrastructure established to support the drive to e-enabled government and public services. · eGovernment services for citizens: availability and sophistication of e-services for citizens, based on the eEurope common list of basic public services. · eGovernment services for businesses: availability and sophistication of e-services for businesses, based on the eEurope common list of basic public services. This report is the compilation of the eGovernment Observatory Factsheets for the 25 EU Member States. It provides the most extensive sum of information to date on the advancement of e-government in the enlarged EU. However, it does not intend to be exhaustive but to provide a complete overview of each Member State’s progress towards e- government. You can find more information on Europe’s e-government drive and on Member States’ initiatives and progess on the website of the eGovernment Observatory: http://europa.eu.int/idabc/egovo 3 TABLE OF CONTENTS eGovernment in Austria…………………………………………………….. 5 eGovernment in Belgium…………………………………………………… 30 eGovernment in Cyprus…………………………………………………….. 58 eGovernment in the Czech Republic……………………………………... 75 eGovernment in Denmark…………………………………………………... 98 eGovernment in Estonia…………………………………………………….. 121 eGovernment in Finland…………………………………………………….. 144 eGovernment in France……………………………………………………... 167 eGovernment in Germany…………………………………………………... 195 eGovernment in Greece…………………………………………………….. 220 eGovernment in Hungary…………………………………………………… 240 eGovernment in Ireland……………………………………………………... 261 eGovernment in Italy………………………………………………………… 285 eGovernment in Latvia………………………………………………………. 308 eGovernment in Lithuania……………………………………………….…. 330 eGovernment in Luxembourg……………………………………………… 352 eGovernment in Malta……………………………………………………….. 366 eGovernment in the Netherlands………………………………………….. 384 eGovernment in Poland……………………………………………………... 405 eGovernment in Portugal…………………………………………………… 425 eGovernment in Slovakia…………………………………………………… 446 eGovernment in Slovenia…………………………………………………… 465 eGovernment in Spain………………………………………………………. 484 eGovernment in Sweden……………………………………………………. 505 eGovernment in the United Kingdom…………………………………….. 526 4 eGovernment in Austria Country Profile eGovernment History eGovernment Strategy eGovernment Legal Framework eGovernment Actors eGovernment Who's Who eGovernment Infrastructure eGovernment Services for Citizens eGovernment Services for Businesses June 2005 Disclaimer: This document is not intended to be exhaustive. Its purpose is to give an overview of the general e-government situation in Austria. Although every care has been taken to ensure accuracy, the information herein should be treated as indicative and no responsibility for errors can be taken. Neither the European Commission nor any person acting on its behalf is responsible for the use that could be made of the information provided. © European Communities 2005 5 eGovernment in Austria June 2005 Country Profile Basic data and indicators Basic data Area: 83,859 km2 Population: 8,139,310 inhabitants Capital: Vienna Language: German Currency: Euro Unemployment: 4,3% GDP: 216,383.392 million Euro Per Capita GDP: 26,050 Euro (prediction 2002) Growth Rate: 1% Inflation: 1.7% Debt/GDP: 68.7% Deficit/GDP: 0.6% Source: Eurostat 2002 Political Structure Austria is a Federal Republic. Legislative and executive powers are divided between the Federal Government and the nine states (länder), each with its own state assembly and government. At federal level, legislative power is held by a bicameral Federal Parliament. The Lower House, the National Council (Nationalrat), has 183 members, elected for four-year terms by proportional representation. The Upper House, the Federal Council (Bundesrat), has 63 members who are elected by the provincial assemblies. The distribution of seats is in accordance with the population of each province. The National Council holds legislative authority. The Federal Council reviews legislation passed by the National Council and can delay but not veto its enactment. Executive power is held by the Federal Government, led by the Federal Chancellor, which is answerable to the National Council. The Head of State is the Federal President who is elected by popular vote for a six year term. The Federal Presidency has a mainly ceremonial role and normally acts on the advice of the Government. The President convenes and concludes parliamentary sessions and under certain conditions can dissolve Parliament. The President chooses the Federal Chancellor from the leading party in the National Council. The Vice-Chancellor and Federal Ministers are chosen by the President on the advice of the Chancellor. The Austrian Federal Constitution was adopted on 1 October 1920, revised in 1929, and reinstated on 1 May 1945. Austria became a member of the European Union on 1 January 1995. Current Head of State: President Heinz Fischer (since April 2004) Current Head of Government: Chancellor Wolfgang Schüssel (since February 2000) Information Society Indicators Proportion of persons using a computer: 48% (2002) 6 eGovernment in Austria June 2005 Internet usage by individuals: 41% (2003) Internet usage by enterprises of 10+ employees: 90% (2003) Use of broadband connection: households 10%, enterprises 51% (2003) Usage of Internet by individuals for purchasing / ordering goods or services (excl. shares / financial services): 9% (2003) Enterprises having purchased via Internet: 21% (2002) Enterprises having received orders via Internet: 10% (2002) Internet usage by individuals for interaction with public authorities: obtaining information 14%, obtaining forms 11%, returning filled forms 5% (2003) Internet usage by enterprises for interaction with public authorities: obtaining information 65%, obtaining forms 73%, returning filled forms 43% (2003) Source: Eurostat 7 eGovernment in Austria June 2005 eGovernment History Main developments and key milestones (in reverse chronological order) For the latest developments, see: eGovernment News - Austria 31 January 2005 Austria becomes the first country in the world to offer citizens the possibility to integrate an electronic signature in bank cards. Following an agreement between the Ministry of Finance and bank card issuer Europay, a ‘citizen card’ function can be included in all Maestro bank cards issued in Austria. The optional function – a digital signature stored in the bank card’s microchip – allows citizens to use their Maestro card to identify themselves and securely transact online. This new functionality, which
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