DOCSLIB.ORG

Yorkshire Water Services Limited

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Yorkshire Water Services Limited YORKSHIRE WATER SERVICES LIMITED ANNUAL REPORT AND FINANCIAL STATEMENTS – AN INTEGRATED REPORT FOR THE YEAR ENDED 31 MARCH 2020 Contents ANNUAL REPORT AND FINANCIAL STATEMENTS 2020 CONTENTS ABOUT THIS INTEGRATED REPORT 03 PERFORMANCE HIGHLIGHTS 05 YORKSHIRE WATER AT A GLANCE 06 CHAIRMAN’S STATEMENT 07 CHIEF EXECUTIVE’S REPORT 08 STRATEGIC REPORT 12 OUR BUSINESS STRATEGY 12 KEY PERFORMANCE INDICATORS 18 CUSTOMER OUTCOME: 20 WE PROVIDE THE LEVEL OF CUSTOMER SERVICE YOU EXPECT AND VALUE CUSTOMER OUTCOME: 23 WE PROVIDE YOU WITH WATER THAT IS CLEAN AND SAFE TO DRINK CUSTOMER OUTCOME: 25 WE MAKE SURE THAT YOU ALWAYS HAVE ENOUGH WATER CUSTOMER OUTCOME: 29 WE TAKE CARE OF YOUR WASTEWATER AND PROTECT YOU AND THE ENVIRONMENT FROM SEWER FLOODING CUSTOMER OUTCOME: 31 WE PROTECT AND IMPROVE THE WATER ENVIRONMENT CUSTOMER OUTCOME: 34 WE UNDERSTAND OUR IMPACT ON THE WIDER ENVIRONMENT AND ACT RESPONSIBLY CUSTOMER OUTCOME: 43 WE KEEP YOUR BILLS AS LOW AS POSSIBLE SECTION 172(1) STATEMENT 45 OUR FINANCIAL PERFORMANCE AND GOVERNANCE 48 OUR CORPORATE STRUCTURE 54 IDENTIFYING AND MANAGING OUR RISKS 56 OUR PRINCIPAL RISKS 60 LONG TERM VIABILITY STATEMENT 68 DISCLOSING OUR CLIMATE CHANGE RISKS AND STRATEGY 74 ASSURING THE QUALITY OF THIS STRATEGIC REPORT 78 DIRECTORS' REPORT 79 CORPORATE GOVERNANCE STATEMENT 79 BOARD OF DIRECTORS 80 LEADERSHIP TEAM 84 NOMINATION COMMITTEE REPORT 96 SOCIAL VALUE COMMITTEE REPORT 98 SAFETY, HEALTH AND ENVIRONMENT COMMITTEE REPORT 101 AUDIT COMMITTEE REPORT 104 OTHER DISCLOSURES 109 DIRECTORS’ REMUNERATION REPORT 112 REMUNERATION POLICY REPORT 116 INDEPENDENT AUDITOR’S REPORT TO THE 137 MEMBERS OF YORKSHIRE WATER SERVICES LIMITED STATUTORY FINANCIAL STATEMENTS 146 PROFIT AND LOSS ACCOUNT 146 STATEMENT OF COMPREHENSIVE INCOME AND EXPENSE 146 BALANCE SHEET 147 STATEMENT OF CHANGES IN EQUITY 148 NOTES 149 Contents ANNUAL REPORT AND FINANCIAL STATEMENTS 2020 ABOUT THIS INTEGRATED REPORT INTEGRATED REPORTING WE HAVE RECOGNISED FOR MANY YEARS THAT In practical terms, this means that throughout this OUR STRATEGY, RISK, PERFORMANCE AND report we openly disclose performance information SUSTAINABILITY ARE INSEPARABLE AND ARE that goes beyond our legal duties to include activities INTEGRAL TO OUR SUCCESS. WE HAVE TAKEN THE covering a broad range of environmental, financial and ‘INTEGRATED’ APPROACH TO OUR ANNUAL REPORT social considerations. To further support the integrated approach we also provide a new form of sustainability AND FINANCIAL STATEMENTS SINCE 2014. THE report alongside our traditional annual reports to INTERNATIONAL INTEGRATED REPORTING COUNCIL share more information on the latest and developing DEFINE AN INTEGRATED REPORT AS ONE WHICH understanding of the total value and impact we manage PROVIDES “A CONCISE COMMUNICATION ABOUT and influence. This replaces the Global Reporting Initiative HOW AN ORGANISATION’S STRATEGY, GOVERNANCE, (GRI) report we provided last year. The sustainability PERFORMANCE AND PROSPECTS, IN THE CONTEXT OF report will be published later in 2020 at ITS EXTERNAL ENVIRONMENT, LEAD TO THE CREATION yorkshirewater.com/capitals OF VALUE IN THE SHORT, MEDIUM AND LONG TERM”. FIND OUT MORE ABOUT INTEGRATED REPORTING AT: Changes to this year’s Annual Report and THEIIRC.ORG. Financial Statements (ARFS) We continue to evolve our ARFS to meet latest business, stakeholder and legislative requirements, to follow best practice, and to embed the principles of the integrated approach. This year we have: • Added carbon in the section on our most important Key Performance Indicators. This reflects the escalated priority we are giving to carbon reduction, including the world-leading commitment we and the English water sector have made to net zero emissions by 2030. • Ensured compliance with the new Streamlined Energy and Carbon Reporting (SECR) requirements, adding a new table of energy use measures (page 35) to our existing carbon measures in the section: We understand our impact on the wider environment and act responsibly. • Updated the section on our climate-related risks and strategy. This shares our latest and cutting-edge work to further improve our ability to quantify the risks we face from climate change, in which we are applying our Six Capitals approach to enable sophisticated economic valuation of the risks. 03 Contents ANNUAL REPORT AND FINANCIAL STATEMENTS 2020 Statement on non financial information Alignment with our other publications Yorkshire Water Services Limited has complied with the In parallel to this document and the new sustainability requirements of S414CB of the Companies Act 2006 report we mention above, we also publish our Annual by including certain non financial information within Performance Report (APR). In the APR we describe the strategic report. This can be found as follows: how we are delivering our regulated investment plan and service commitments. The APR is designed for • Our business model is on pages 16 to 17. customers, and to meet regulatory requirements set by Information regarding the following matters, including a our regulator, Ofwat. You can find our APR on our website description of relevant policies, the due diligence process at yorkshirewater.com/reports implemented in pursuance of the policies and outcomes We also publish a wide range of other reports and of those policies, can be found on the following pages: information on our website, yorkshirewater.com. • Environmental matters on page 37. Throughout this report we provide links to specific webpages or other publications where more detailed • Employees on pages 38 to 42. information is available. • Social matters on pages 98 to 100. Trusting the information we publish • Respect for human rights on page 38; and We always want to provide you with information you can • Anti-corruption and anti-bribery matters on page 38. trust. If we don’t get it right, we risk losing your trust and Where principal risks have been identified in relation to confidence. Our Assurance Plan explains the process we any of the matters listed above, these can be found on have in place to give confidence that the information we pages 60 to 67, including a description of the business publish is accurate, accessible and easy to understand. relationships, products and services which are likely You can find our Assurance Plan on our website at this link: to cause adverse impacts in those areas of risk, and a yorkshirewater.com/attachments/assurance-plan description of how the principal risks are managed. We operate a best practice risk-based approach known All our key performance indicators, including those non- as ‘three levels of assurance’. We apply this approach financial indicators, are reported and discussed within the to all the reporting covered by the Assurance Plan. In strategic report on pages 12 to 78. Further detail on how applying our approach to this Annual Report and Financial these are presented can be found on page 15. Statements we ensure a range of internal and independent assurance measures, including the following third level The Financial Performance and Governance section on assurance parties: pages 48 to 53 includes, where appropriate, references to, and additional explanations of, amounts included in the • Deloitte LLP is our external independent financial entity’s annual accounts. auditor. Deloitte reviews the information presented within our statutory accounts to ensure they present a true and fair view of the state of affairs of the company and that they have been prepared in accordance with relevant accounting standards and legislation. Deloitte provide an opinion on our statutory accounts as detailed on page pages 137 to 146. • Jacobs is our external independent technical assurance provider. Jacobs reviews the information we report on our Performance Commitments to confirm accuracy and completeness. • Our Internal Audit function has reviewed the reported position on our Performance Commitments and other priority activities. 04 Contents ANNUAL REPORT AND FINANCIAL STATEMENTS 2020 PERFORMANCE HIGHLIGHTS AVERAGE BILLS OPERATING £392 SECOND LOWEST IN THE COUNTRY, INCREASED BY LESS PROFIT THAN INFLATION £212.4m* (2018/19: £387) see pages 43 to 44 for more (2018/19: £229.5m) *Including exceptional items, see page 48 for more UK CUSTOMER TAX TOTAL TAX SATISFACTION SURVEY. CONTRIBUTION 73.7 POINTS £145.2m OUT OF 100 (2018/19: £131.5m), see page 53 for more (2018/19: 76) CONTINUING TO MEET AND EXCEED REDUCED OUR PERFORMANCE EMISSIONS COMMITMENTS BY 80% SINCE 2004/05. 22 OF 26 83 KT CO2E (2018/19: 21 out of 26) (2018/19: 89 Kilotonnes of Carbon Dioxide Equivalent, KT CO2e) FIVE NATIONAL MADE FURTHER AWARDS IMPROVEMENTS IN OUR FOR INNOVATIVE CUSTOMER ENGAGEMENT DIVERSITY CAMPAIGNS PAY GAP REPORT 05 Contents ANNUAL REPORT AND FINANCIAL STATEMENTS 2020 YORKSHIRE WATER AT A GLANCE Northallerton Leyburn Scarborough Filey Malton Bridlington Harrogate Skipton York Bradford Leeds Selby Hull Goole Withernsea Wakefield Doncaster Sheffield Key Operational boundary Water service Chesterfield Operational boundary Sewerage service WE’RE PROUD TO PLAY WATER’S ROLE IN MAKING YORKSHIRE A BRILLIANT PLACE TO BE – NOW AND ALWAYS. We provide some of life’s most essential services to the people and businesses of the Yorkshire and Humberside region, playing a key role in the region’s health, wellbeing and prosperity. We do this by supplying water and wastewater services, and being custodians of essential infrastructure and the natural environment. 5 MILLION 140,000 3,525 31,891km DOMESTIC CUSTOMERS BUSINESS PREMISES EMPLOYEES OF WATER
Load more

Recommended publications
  • Charges in 2021-22 and CMA Redeterminations
    Centre City Tower, 7 Hill Street, Birmingham B5 4UA 21 Bloomsbury Street, London WC1B 3HF By email Anglian Water, Bristol Water, Northumbrian Water and Yorkshire Water Business retailers NAVs MOSL CCW Other parties 8 January 2021 Dear stakeholder Charges in 2021-22 and CMA redeterminations This letter sets out our view on the appropriate approach to making adjustments to normal charging arrangements to support the implementation of the CMA redeterminations for the four disputing companies. We are setting this out now to facilitate company statements on significant changes in charges which are due to be published on 11 January 2021 and wholesale charges which are due to be published on 13 January 2021. Four companies: Anglian Water, Bristol Water, Northumbrian Water and Yorkshire Water have asked the CMA for a redetermination of their price controls for the 2020-25 period. Following a request from three of the disputing companies for amendments to the charging rules to allow implementation of the CMA’s redetermination, my letter of 21 December 2020 consulted on the practical consequences and impact of making an accommodation under our normal charging rules with respect to three options for the implementation of the CMA’s redetermination: Implementation of changes over 4 years from 1 April 2021, which three of the four disputing companies (Anglian Water, Bristol Water and Northumbrian Water) suggested would be possible if the CMA issued its redetermination no later than the week commencing Monday, 8 February 2021 and Ofwat allowed them to publish 2021-22 charges no later than Friday, 19 February 2021. Implementation of changes during the 2021-22 charging year, which would allow charges to change during the charging year (potentially after six months) to reflect any differences in the price limits that the CMA sets such that the CMA’s price limits are smoothed over 3.5 years.
    [Show full text]
  • Dfa Investment Trust Co
    SECURITIES AND EXCHANGE COMMISSION FORM N-Q Quarterly schedule of portfolio holdings of registered management investment company filed on Form N-Q Filing Date: 2004-10-27 | Period of Report: 2004-08-31 SEC Accession No. 0001104659-04-032148 (HTML Version on secdatabase.com) FILER DFA INVESTMENT TRUST CO Business Address 1299 OCEAN AVE CIK:896162| IRS No.: 000000000 | State of Incorp.:DE | Fiscal Year End: 1130 11TH FLOOR Type: N-Q | Act: 40 | File No.: 811-07436 | Film No.: 041100436 SANTA MONICA CA 90401 3103958005 Copyright © 2012 www.secdatabase.com. All Rights Reserved. Please Consider the Environment Before Printing This Document UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM N-Q QUARTERLY SCHEDULE OF PORTFOLIO HOLDINGS OF REGISTERED MANAGEMENT INVESTMENT COMPANY Investment Company Act file number 811-7436 THE DFA INVESTMENT TRUST COMPANY (Exact name of registrant as specified in charter) 1299 Ocean Avenue, 11th Floor, Santa Monica, CA 90401 (Address of principal executive offices) (Zip code) Catherine L. Newell, Esquire, Vice President and Secretary The DFA Investment Trust Company, 1299 Ocean Avenue, 11th Floor, Santa Monica, CA 90401 (Name and address of agent for service) Registrant's telephone number, including area code: 310-395-8005 Date of fiscal year end: November 30 Date of reporting period: August 31, 2004 ITEM 1. SCHEDULE OF INVESTMENTS. The DFA Investment Trust Company Form N-Q August 31, 2004 (Unaudited) Table of Contents Schedules of Investments The U.S. Large Company Series The Enhanced U.S. Large Company Series The U.S. Large Cap Value Series The U.S.
    [Show full text]
  • 2016-17 Special Agreement Register: Severn Trent Water Ltd Page 1 of 5
    2016-17 Special Agreement Register: Severn Trent Water Ltd 2016-17 Special Agreement Register: Severn Trent Water Ltd Special Agreement Information Potable Water SVTPOT1 – SVTPOT374 (Concessionary Supplies) These are all pre-1974 inherited agreements running in perpetuity. These totalled 195 in 2014-15. Total volume of water supplied to them that year was around 269Ml; this generated revenue of just over £64,000. Non-potable Water SVTNONPOT1 This agreement is for the supply of final effluent water from sewage treatment works for use as process water. The fixed charge applied is for a supply of up to 150m3/day; any excess attracts a volumetric rate. SVTNONPOT2 This agreement is for the supply of final effluent water from sewage treatment works for use as process water. A uniform volumetric rate is applied to all volumes supplied, inflated by tariff basket RPI each year. In addition, the customer pays for any reasonable costs incurred by company for conveying the effluent to its site SVTNONPOT3 This agreement is for the supply of final effluent water from sewage treatment works for use as process water. A uniform volumetric rate is applied to all volumes supplied, subject to a minimum charge for 4,546m3. The volumetric rate is inflated by tariff basket RPI each year. In addition, the customer pays for any reasonable costs incurred by company for conveying the effluent to the customer’s site, disinfecting it, and any associated maintenance costs. Page 1 of 5 2016-17 Special Agreement Register: Severn Trent Water Ltd Sewerage SVTSEW1 – SVTSEW8 These are existing services identified as special agreements, and believed to pre-date privatisation.
    [Show full text]
  • Yorkshire Water In-Period ODI Report 2020/2021
    Yorkshire Water In-Period ODI Report 2020/2021 July 2021 Contents Introduction ....................................................................................................................... 3 Mitigating Factors in 2020/2021...................................................................................... 6 Common ODIs ................................................................................................................... 8 PR19YKY_20 Water quality compliance (CRI) ............................................................................ 8 PR19YKY_21 Water supply interruptions .......................................................................................... 9 PR19YKY_22 Leakage .................................................................................................................................. 10 PR19YKY_25 Per capita consumption .............................................................................................. 11 PR19YKY_24 Mains repairs ...................................................................................................................... 13 PR19YKY_23 Unplanned outage ......................................................................................................... 14 PR19YKY_31 Internal sewer flooding................................................................................................. 14 PR19YKY_30 Pollution incidents .......................................................................................................... 15 PR19YKY_33 Sewer
    [Show full text]
  • Final Prospectus Intro(A)
    THIS DOCUMENT IS IMPORTANT AND REQUIRES YOUR IMMEDIATE ATTENTION. If you are in any doubt as to what action you should take, you are recommended to seek your own financial advice from your stockbroker, bank LR13.3.1(4) manager, solicitor, accountant or other appropriate independent financial adviser duly authorised under the Financial Services and Markets Act 2000 (as amended) (“FSMA”) if you are resident in the United Kingdom or, if not, another appropriately authorised independent financial adviser. If you sell or have sold or otherwise transferred all of your Existing Ordinary Shares prior to the date the shares are traded “ex” LR13.3.1(6) the entitlement to the Open Offer, you should send this document, and if relevant, the accompanying Application Form and the enclosed Form of Proxy (and reply-paid envelope) at once to the purchaser or transferee or to the bank, stockbroker or other agent through whom the sale or transfer was effected for delivery to the purchaser or transferee. If you have sold or transferred any part of your registered holding of Existing Ordinary Shares, please contact your stockbroker, bank or other agent through whom the sale or transfer was effected immediately and refer to the instructions regarding split applications set out in the Application Form, if relevant. However, no Application Form should be forwarded to or transmitted in or into the United States or any Excluded Territories where doing so may constitute a violation of local securities laws. Please refer to paragraph 7 of Part 2 of this document if you propose to send this document and/or the Application Form outside the United Kingdom.
    [Show full text]
  • Yorkshire Water Drought Plan 2022 Appendices Draft
    Yorkshire Water |Drought Plan 2022| PUBLIC Public Drought Plan 2022 APPENDICES (draft) Yorkshire Water 31/03/2021 1 PUBLIC Yorkshire Water |Drought Plan 2022| 31/03/2021 PUBLIC In accordance with Drought Plan guidance, this statement certifies that Yorkshire Water’s Drought Plan has been reviewed by our security team. Some information has been redacted or edited in this published version for reasons of national security. 2 PUBLIC Yorkshire Water |Drought Plan 2022| 31/03/2021 PUBLIC CONTENTS Appendix 1: Drought Plan Direction 2020 4 Appendix 2: Drought response surfaces 6 Appendix 3: Drought management actions 10 Appendix 3.1: Drought permit and order application process 10 Appendix 3.2: Demand-side drought management actions 14 Phase 1: Level 1 and 2 demand management drought actions 14 Phase 2: Level 3 demand management drought actions 16 Phase 3: Emergency drought orders (level 4) 18 Appendix 3.3: Water use restrictions in a drought 22 Appendix 3.4: Temporary use ban consultations 27 Appendix 4: Supply-side drought management actions 33 Appendix 5: Our long-term supply-side drought options 34 Appendix 6: Drought Communications Plan 38 Introduction 38 Traffic light campaign – data and weather triggered approach 38 Communications objectives 39 Target Audience 40 Key messages 40 Communications plan 47 Appendix 7: Example company drought management structure 57 3 PUBLIC Yorkshire Water |Drought Plan 2022| 31/03/2021 PUBLIC Appendix 1: Drought Plan Direction 2020 The Drought Plan (England) Direction 2020 The Secretary of State makes the following Direction in exercise of the powers conferred by— (a) section 37B(11) of the Water Industry Act 1991(a), as applied by section 39B(5) of that Act; and (b) section 39B(4)(d) and (9) of that Act(b).
    [Show full text]
  • New Connections Charges 2021-2022
    New connection charges 2021/2022 Contents 1 2 Navigating this document Contents page The contents page links out to every section within this document. Clicking on a specific section will instantly take you to it. 1 Click on the contents button to return to the contents page. 2 The back button returns you to the last page you visited. 3 This button takes you to the previous page. 4 This button takes you to the next page. 3 4 There are also many other clickable links within this document which we’ve made easy to spot by underlining and highlighting them in blue. If you click on one of these links, but then wish to navigate back to the page you were viewing previously, simply click the ‘Back’ button at the top of the page. 2 Contents Contents This report is set out into colour-coded sections to help you navigate the document easily. Click on the section you are interested in on the contents page and it will navigate you to that section. The document is structured as follows: 1 Introduction 05 This section provides an introduction to our Developer Services Charges, what’s in the document, and Ofwat’s approach to Charging. 2 Water 13 This section explains the costs involved in building an estimate for activities involving water mains and service connections. These charges cover things like laying a new water main, or installing a connection to a property or home. You’ll also find a detailed explanation of the costs for some of the other services we provide.
    [Show full text]
  • Ofwat Tightens the Screws Further
    INFRASTRUCTURE AND PROJECT FINANCE SECTOR IN-DEPTH Regulated Water Utilities – UK 26 July 2019 Ofwat tightens the screws further On 18 July, the Water Services Regulation Authority (Ofwat), the economic regulator for water and sewerage companies in England and Wales, published its draft determination TABLE OF CONTENTS for the five-year regulatory period beginning April 2020 (AMP7). Material differences Further cut in allowed returns will between the companies and regulator remain and, if not resolved by final determinations in intensify pressure on companies’ interest coverage ratios 2 December, will be credit negative for the affected issuers. Most companies need to find material cost efficiencies 6 » Further cut in allowed returns will intensify pressure on companies’ interest Financial incentives for operational coverage ratios. Ofwat based its draft determination on an allowed cash return of performance significantly skewed to 2.69%, 21 basis points below the guidance it gave in December 2017. However, this was the downside 9 Indications of larger cuts in allowed based on market data from February 2019. Ofwat says a further cut of 37 bps could have returns raise risk of referrals to the been justified based on more recent market data. The full cut of nearly 60 bps would Competition and Markets Authority 11 mean cash returns 140 bps lower than in the 2015-20 period. As a result, the adjusted Appendix — Individual outcome delivery incentive adjustments 12 interest coverage of a company financed in line with the regulator's assumption would fall Moody’s related publications 13 to 1.15x in the next period from 1.3x in the current period.
    [Show full text]
  • XB-4246 Kelda Holdings Acs 2011 V4 Final
    Registered Number: 99329 KELDA HOLDINGS LIMITED ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2016 KELDA HOLDINGS LIMITED ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2016 Contents Strategic Report ................................................................................................................. 3 Our Business .................................................................................................................. 3 Business Strategy ........................................................................................................... 4 Business Performance .................................................................................................... 5 Group Financial Performance ....................................................................................... 32 Corporate Governance Report ......................................................................................... 37 Audit Committee ............................................................................................................... 45 Directors’ Remuneration Report ....................................................................................... 51 Directors’ Report .............................................................................................................. 70 Independent auditors’ report to the members of Kelda Holdings Limited .......................... 84 Group income statement .................................................................................................
    [Show full text]
  • Filming Opportunities
    Filming Opportunities Opportunities for filming on the Yorkshire Water Estate 4th April 2016 Yorkshire Water | Filming Opportunities | Opportunities for filming on the Yorkshire Water Estate 2 Our Locations Available Yorkshire Water is one of the largest landowners in Yorkshire with an Estate amounting to around 30,000 Hectares (70,000 Acres). We believe we hold an excellent opportunity available for filming on our land with our diverse and eclectic mix of sites. Each area is unique in itself with various different settings and backdrops extending from woodland, moorland and operational sites. Timble Ings Thruscross Reservoir Rodley Nature Reserve (Bing, 2016) Scargill Reservoir Track Langsett Reservoir Roundhill Reservoir Rishworth Moor Yorkshire Water | Filming Opportunities | Opportunities for filming on the Yorkshire Water Estate 3 Map 1: Locations of the opportunities available (locations are not exact) Scarborough Scar House/Angram Ripon Malton Washburn Valley Harrogate Skipton York Tophill Low Rodley Nature Reserve Stanbury Leeds Hull Moor Bradford Huddersfield Scammonden Doncaster Langsett Sheffield Yorkshire Water | Filming Opportunities | Opportunities for filming on the Yorkshire Water Estate 4 1. What is available at the locations? LOCATION WOODS WATER MOORS CAR PARK ACCESS OTHER? Washburn Valley ✓ ✓ ✓ Car parks are Access is off the Tenanted Land (Fewston, Swinsty, available A59 to various Public paths exist Scargill, Timble locations including around this area Ings, Thruscross) Fewston, Swinsty and Thruscross Reservoirs
    [Show full text]
  • Yorkshire Water, Annual Performance Report 2020/2021
    AnnualContents Performance Report This report is set out into colour-coded sections to help you navigate the report easily. Click on 2020/2021the section you are interested in on the contents page and it will navigate you to that section. Published July 2021 The report is structured as follows: Contents 1 2 Navigating this document Contents page Our contents page links to every section within this document. Clicking on a specific section will instantly take you to it. 1 Click on the contents button to return to the contents page. 2 The back button returns you to the last page you visited. 3 This button takes you to the previous page. 4 This button takes you to the next page. 3 4 There are also many other clickable links within this document which we’ve made easy to spot by underlining and highlighting them in blue. If you click on one of these links, but then wish to navigate back to the page you were viewing previously, simply click the ‘Back’ button at the top of the page. Reading Definitions our APR We have included definitions on the same page as the content to make it easier to understand. You can Our Annual Performance find our full regulatory glossary on our reports webpage: Report (APR) is designed to be read on screen using a PDF viewer. You An example for outcome delivery incentives is shown below: can print our APR if you prefer, but because it’s a long document you may wish to print in black and white and use the contents page to print Outcome Delivery Incentives (ODIs) the sections you wish ODIs is a collective term for the financial incentives – positive and to read.
    [Show full text]
  • Design Index: the Impact of Design on Stock Market Performance Report to December 2004
    Design Index: The Impact of Design on Stock Market Performance Report to December 2004 July 2005 Contents Foreword page 03 Executive summary page 05 Findings page 06 1.1 Introduction page 06 1.2 General overview page 06 1.3 Key points from 2004 page 08 Sector Performance page 10 2.1 The importance of retail and banking page 10 2.2 Retail page 10 2.3 Banking page 11 2.4 What lies behind the outperformance? page 12 Charts and tables Chart 1: Ten-year performance 1995-2004 page 06 Table 1: Performance relative to FTSE indices page 07 Table 2: Highs and lows of performance page 08 Chart 2: Recovery performance – 31 March 2003 to 31 December 2004 page 09 Chart 3: Retail performance – 29 November 2003 to 29 December 2004 page 10 Chart 4: Banking Performance – 29 November 2003 to 29 December 2004 page 11 Appendices page 13 Appendix 1: Index constituents page 14 - Design Index page 14 - Emerging Index page 15 Appendix 2: FTSE ‘ground rules’ page 16 Appendix 3: Original selection criteria page 17 Appendix 4: Retail and banking sectors page 20 02 Foreword Good design is good business. We’ve said it for years, and now we have the proof to back that belief – proof that can’t be ignored by anyone who cares about the long-term health of UK plc. This report shows clearly that businesses which invest in design out-perform their peers. We’ve tracked the share prices of the biggest hitters in corporate Britain and the evidence is unequivocal: Design-led companies have produced dramatically better share-price performance for their investors, not just for a few weeks or months but consistently over a solid decade.
    [Show full text]