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Subject: Performance of Domestic Airlines for the Year 2015. Traffic

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Subject: Performance of Domestic Airlines for the Year 2015. Traffic Subject : Performance of domestic airlines for the year 2015. Traffic data submitted by various domestic airlines has been analysed for the month of October 2015. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Oct 2015 were 660.60 lakhs as against 550.69 lakhs during the corresponding period of previous year thereby registering a growth of 19.96% (Ref Table 1) . 700.00 660.60 Growth: YoY = + 19.96 % MoM = + 18.80% 600.00 550.69 500.00 400.00 2014 300.00 2015 200.00 Pax Carried(in Lakhs) Pax 100.00 59.25 70.39 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Oct 2015 are as follows (Ref Table 2): Oct-15 #REF! 100.0 93.0 92.1 82.4 81.2 80.6 79.8 79.4 79.0 78.9 78.4 77.9 77.3 77.1 76.9 76.2 75.9 74.9 74.6 80.0 73.2 67.7 67.0 62.4 60.0 40.0 Pax Load Factor (%) Factor Load Pax 20.0 0.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Costa Air Asia Vistara Air Trujet Airways Pegasus 1 The passenger load factor in the month of October 2015 has shown increasing trend compared to previous month primarily due to the onset of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of October 2015 has been 0.57%. Airline-wise details of cancellations are as follows: Trujet 14.95 Air Costa 6.87 Air Pegasus 4.25 Go Air 0.70 Air India (Dom) 0.65 Vistara 0.47 Jet Airways 0.39 IndiGo 0.17 Spicejet 0.13 JetLite 0.00 Air Asia 0.00 0.00 2.00 4.00 6.00 8.00 10.00 12.00 14.00 16.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Conse/Misc Technical 42.4% 43.0% Commercial 1.2% Operational Weather 3.0% 10.3% 2 Passenger Complaints during the month During October 2015, a total of 727 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of October 2015 has been 1.0. The airline-wise details are as follows: Air India (Dom) 1.9 Jet Airways + JetLite 1.4 Trujet 1.3 Air Pegasus 1.1 Spicejet 1.0 Go Air 1.0 Air Costa 0.9 Air Asia 0.8 IndiGo 0.6 Vistara 0.2 0.0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 2.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Others Fare Catering 7.0% 0.7% Refund 0.1% Staff Behaviour 3.9% 8.8% Disability 0.1% Flight Problem 33.0% Customer Service 24.5% Baggage 21.9% 3 The reason for complaint as percentage compared to the previous month is as follows: 50.0 40.0 33.0 30.0 27.5 25.1 24.5 24.2 24.2 22.3 22.1 21.9 20.0 11.4 11.2 8.8 8.0 10.0 7.5 7.0 6.5 6.0 3.9 1.8 1.2 0.7 0.6 0.3 0.1 0.1 0.1 0.1 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour Aug-15 Sep-15 Oct-15 Airline-wise status of redressal of complaints is given at Table – 4. Compliance of Route Dispersal Guidelines During the month of Oct 2015, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 98.6 1.70 20.3 Jet Airways + JetLite 69.2 1.09 12.4 Spicejet 101.3 1.25 28.7 Go Air 155.2 1.17 59.3 IndiGo 121.0 1.40 22.4 Vistara 78.5 1.57 13.7 Air Asia 381.9 8.13 42.8 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) • Category II - 10% • Category IIA - 1% • Category III - 50% 4 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of October 2015 is as follows: OTP at Four Metro Airports Vistara 93.7 IndiGo 89.6 Spicejet 86.9 Jet Airways+JetLite 85.3 Air Asia* 85.1 Go Air* 83.8 Air India (Dom) 75.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) *Note - Operations of Go Air only at BOM, BLR, DEL; Operations of Air Asia only at DEL & BLR Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) HYD 86.0 DEL 84.4 BLR 78.8 BOM 57.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5 Jet Airways + JetLite HYD 90.2 BLR 88.0 DEL 86.5 BOM 82.4 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet HYD 88.5 DEL 87.8 BOM 87.8 BLR 82.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6 Go Air HYD DEL 92.9 BLR 85.5 BOM 74.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo DEL 95.2 BLR 93.0 HYD 90.6 BOM 80.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7 Vistara DEL 96.6 HYD 96.4 BLR 88.5 BOM 87.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’. Airport 4% Wx 2% ATC 11% Misc 1% Pax 2% Reactionary 66% Ramp 2% Tech 6% Ops 6% 8 On-Time Performance (Foreign Airlines) There are more than 70 foreign carriers operating to/from India. At the time of compilation of this report, OTP data of 31 carriers was received. The overall On-Time Performance (OTP) of these 31 carriers for the month of Oct 2015 has been 80.8% in departures and 79.6% in arrivals. Departure Late 8.5% On Time 80.8% Very Late 4.3% Excessive 6.4% Arrival Late 9.9% On Time 79.6% Very Late 4.7% Excessive 5.8% 9 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. Status of No. Status of No. Status of ofPax Facilities & ofPax Facilities & ofPax Facilities Affected Compensation Affected Compensation Affected • Refund • Refunds • Rebooked on • Rescheduling • Refreshments other flights • Hotel • Refunds where • Hotel accommoda- 25009 pax desired Air India 252 accommoda- 1909 tion • Rescheduling tion • Compensation • Compensation of • Compensation of Rs. 18.59 Rs. 45.41 lakhs of Rs. 15.78 lakhs lakhs • Refund • Refunds • Rebooked on • Rescheduling other flights Jet • Hotel • Refreshments • Hotel Airways 617 accommoda- 1203 • Refunds where 752 accommoda- and tion pax desired tion JetLite • Compensation • Rescheduling • Compensation of Rs. 3.49 of Rs. 13.73 lakhs lakhs • Refreshments • Refreshments • • 640 Rescheduling 2665 Transfer to other Spicejet Nil Nil • Compensation airlines of Rs. 0.49 • Compensation of lakhs Rs. 2.78 lakhs • All pax given refreshments 97 • Refreshments 821 Go Air Nil Nil • Refunds where • Rescheduling pax desired • Rescheduling 4606 IndiGo Nil Nil Nil Nil • Refreshments • Refreshments • Refreshments • Rescheduling Compensation of 479 279 • Rescheduling Air Costa 1 • Compensation Rs. 0.05 lakhs • Compensation of of Rs. 2.22 Rs. 0.2 lakhs lakhs • Refund • Refreshments • Compensation 1764 Air Asia 30 Nil Nil • Compensation of of Rs. 1.15 Rs. 2.3 lakhs lakhs • Refreshments • Compensation • Refreshments Vistara Nil Nil 315 410 of Rs. 4.67 • Rescheduling lakhs Air 245 677 • Refreshments Nil Nil • Rescheduling Pegasus • Rescheduling • Refreshments Trujet Nil Nil 95 34 • Refreshments • Rescheduling 10 SUMMARY Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected Rs. 50.69 Rs. 29.46 lakhs Rs. 30.71 lakhs lakhs towards 1035 4397 compensation 37468 compensation compensation and facilities and facilities 11 Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (YEAR 2015) Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 11.65 50.80 62.45 81.3 18.7 Feb 10.68 49.48 60.16 82.2 17.8 Mar 10.60 52.25 62.85 83.1 16.9 Ist Quarter 32.93 152.53 185.46 82.2 17.8 Apr 10.65 54.94 65.59 83.8 16.2 May 11.28 59.99 71.27 84.2 15.8 Jun 10.09 55.92 66.01 84.7 15.3 IInd Quarter 32.02 170.85 202.87 84.2 15.8 Jul 10.94 56.68 67.62 83.8 16.2 Aug 11.25 56.35 67.60 83.4 16.6 Sep 10.59 56.07 66.66 84.1 15.9 IIIrd Quarter 32.78 169.10 201.88 83.8 16.2 Oct 10.88 59.51 70.39 84.5 15.5 Nov Dec IVth Quarter 10.88 59.51 70.39 84.5 15.5 Total 108.61 551.99 660.60 83.6 16.4 Percentage Share Air India Private Total Data of 2014 Private (Domestic) Carriers Domestic Air India Carriers Ist Qtr 30.62 123.19 153.81 80.1 19.9 II nd Qtr 31.51 138.79 170.30 81.5 18.5 III rd Qtr 28.30 139.02 167.32 83.1 16.9 IV th Qtr 11.56 47.69 59.25 80.5 19.5 Total 101.99 448.70 550.69 81.5 18.5 Growth (%) = +6.49 +23.02 +19.96 Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2015 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India Jet Jet Lite Spice Go Air IndiGo Air Air Asia Vistara Air Trujet (Dom) Airways Jet Costa Pegasus Jan 82.4 87.0 87.4 80.0 79.2 85.2 76.5 76.3 45.4 -- -- Feb 83.3 89.5 89.7 85.6 85.9 88.0 77.9 77.9 58.6 -- -- Mar 73.9 86.6 87.8 83.4 80.0 77.0 69.2 71.7 53.6 -- -- Apr 78.5 82.0 81.9 88.7 85.5 85.7 76.9 74.4 67.3 -- -- May 80.4 81.1 79.4 93.1 89.4 91.9 81.2 81.4 71.1 78.0 -- Jun 73.5 77.7 78.1 93.2 83.6 86.6 79.2 84.0 59.3 73.1 -- Jul 77.8 81.0 80.1 93.4 81.2 78.4 81.7 80.2 60.3 71.5 -- Aug 79.3 80.8 78.7 92.1 75.6 76.8 77.3 72.1 62.9 77.1 83.7 Sep 76.9 77.9 74.9 93.0 79.8 79.4 78.9 67.7 62.4 73.2 79.0 Oct 74.6 77.1 75.9 92.1 81.2 82.4 78.4 80.6 67.0 77.3 76.2 Nov Dec 13 Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2015) Passengers Carried (in Lakhs) Market Share (%) Month Private
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