ACT Policing Annual Report 2010–2011 ACT Policing

Annual Report 2010–2011 Report Annual Chief Police Officer for the ACT Roman Quaedvlieg

GPO Box 401, Canberra City ACT 2601 Telephone +61 2 6264 9610 Facsimile +61 2 6264 9510 www.afp.gov.au ABN 17 864 931 143

9 September 2011

Mr Simon Corbell MLA Minister for Police and Emergency Services ACT Legislative Assembly London Circuit CANBERRA ACT 2600

Dear Mr Corbell

I am pleased to submit ACT Policing’s Annual Report for the financial year 1 July 2010 to 30 June 2011.

This report has been prepared in accordance with the Policing Arrangement between the Commonwealth and Australian Capital Territory (ACT) governments for the delivery of policing services to the ACT by the Australian Federal Police.

The report has also been prepared in accordance with the Australian Federal Police Act 1979 and the Financial Management and Accountability Act 1997 where appropriate.

I hereby certify that the attached Annual Report is an honest and accurate account, that all material information on the operations of ACT Policing during the 2010-11 period has been included and that the report, where possible, complies with the Chief Minister’s Annual Report Directions.

Fraud prevention has been managed in accordance with Public Sector Management Standard 2, Part 2.4 along with Guidelines 1.9 and 2.8 of the Commonwealth Fraud Control Guidelines.

In line with s. 13 of the Annual Reports (Government Agencies) Act 2004, I understand that the report is to be laid before the Legislative Assembly within three months of the end of the financial year.

Yours sincerely

Roman Quaedvlieg © Commonwealth of Australia 2011

ISSN 1838-2622

This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission from the Australian Federal Police (AFP), ACT Policing.

CONTACT OFFICER FOR THIS REPORT General inquiries about this report should be directed to:

Coordinator — Media and Marketing ACT Policing GPO Box 401 Canberra ACT 2601 Telephone: (02) 6264 9460 Facsimile: (02) 6264 9466

Email: [email protected]

GENERAL CONTACT DETAILS

By post

Written requests for information can be sent to:

Coordinator — Media and Marketing ACT Policing GPO Box 401 Canberra City ACT 2601

By telephone

For general information about the AFP, telephone National Headquarters on (02) 6223 3000. The hearing impaired can contact the AFP through a telephone typewriter facility on (02) 6256 7700.

For general inquiries regarding the content of this annual report please contact (02) 6256 7460. For Freedom of Information requests please contact (02) 6131 6131.

By Internet

Information about ACT Policing can be found at the ACT Policing website, police.act.gov.au, where an electronic version of this report can also be found.

2 ACT Policing Annual Report 2010–2011 CONTENTS CHIEF POLICE OFFICER’S FOREWORD 6 ACT POLICING AT A GLANCE 9

Section A – Performance and financial management reporting 13 SECTION A.1 — THE ORGANISATION 14 SECTION A.2 — OVERVIEW 24 SECTION A.3 — HIGHLIGHTS 35 SECTION A.4 — OUTLOOK 55 SECTION A.5 — MANAGEMENT DISCUSSION AND ANALYSIS 63 SECTION A.6 — FINANCIAL REPORT 64 SECTION A.7 — STATEMENT OF PERFORMANCE 64 SECTION A.8 — STRATEGIC INDICATORS 67 SECTION A.9 — ANALYSIS OF AGENCY PERFORMANCE 67 SECTION A.10 — TRIPLE BOTTOM LINE 85

Section B – Consultation and scrutiny reporting 87 SECTION B.1 — COMMUNITY ENGAGEMENT 88 SECTION B.2 — INTERNAL AND EXTERNAL SCRUTINY 100 SECTION B.3 – LEGISLATIVE ASSEMBLY COMMITTEE INQUIRIES AND REPORTS 102 SECTION B.4 — LEGISLATIVE REPORT 102

Section C – Legislative and policy based reporting 105 SECTION C.1 — RISK MANAGEMENT AND INTERNAL AUDIT 106 SECTION C.2 — FRAUD PREVENTION 107 SECTION C.3 — PUBLIC INTEREST DISCLOSURE 107 SECTION C.4 — FREEDOM OF INFORMATION 110 SECTION C.5 — INTERNAL ACCOUNTABILITY 111 SECTION C.6 — HR PERFORMANCE 119 SECTION C.7 — STAFFING PROFILE 123 SECTION C.8 — LEARNING AND DEVELOPMENT 128 SECTION C.9 — WORKPLACE HEALTH AND SAFETY 134 SECTION C.10 — WORKPLACE RELATIONS 139 SECTION C.11 — STRATEGIC BUSHFIRE MANAGEMENT PLAN 139 SECTION C.12 — STRATEGIC ASSET MANAGEMENT 139 SECTION C.13 — CAPITAL WORKS 142 SECTION C.14 — GOVERNMENT CONTRACTING 146 SECTION C.15 — COMMUNITY GRANTS/ASSISTANCE/SPONSORSHIP 147 SECTION C.16 — TERRITORY RECORDS 151 SECTION C.17 — HUMAN RIGHTS ACT 2004 151 SECTION C.18 — COMMISSIONER FOR THE ENVIRONMENT 152 SECTION C.19 — ACT MULTICULTURAL STRATEGY 152 SECTION C.20 — ABORIGINAL AND TORRES STRAIT ISLANDER REPORTING 156 SECTION C.21 — ECOLOGICALLY SUSTAINABLE DEVELOPMENT 159 SECTION C.22 — ACT WOMEN’S PLAN 2010–2015 162 SECTION C.23 — MODEL LITIGANT GUIDELINES 164 SECTION C.24 — ACT STRATEGIC PLAN FOR POSITIVE AGEING 2010–2014 165

ACT Policing Annual Report 2010–2011 3 Section D – Appendices 169 APPENDIX 1 — AN ARRANGEMENT BETWEEN THE MINISTER FOR JUSTICE AND CUSTOMS OF THE COMMONWEALTH AND THE AUSTRALIAN CAPITAL TERRITORY FOR THE PROVISION OF POLICE SERVICES TO THE AUSTRALIAN CAPITAL TERRITORY 170 APPENDIX 2 — 2010-2011 PURCHASE AGREEMENT BETWEEN THE ACT MINISTER FOR POLICE AND EMERGENCY SERVICES, THE COMMISSIONER, AUSTRALIAN FEDERAL POLICE, AND THE CHIEF POLICE OFFICER FOR THE ACT FOR THE PROVISION OF POLICING SERVICES TO THE AUSTRALIAN CAPITAL TERRITORY 174 APPENDIX 3 — 2010–2011 MINISTERIAL DIRECTION 184 APPENDIX 4 — FINANCIAL STATEMENTS AND STATEMENT OF PERFORMANCE 185 APPENDIX 5 — OFFENCES REPORTED OR BECOMING KNOWN IN THE AUSTRALIAN CAPITAL TERRITORY 2010–11 200 APPENDIX 6 — COMPLIANCE INDEX 203 APPENDIX 7 — NON-COMPLIANCE INDEX 204 APPENDIX 8 — GLOSSARY OF ABBREVIATIONS 205 APPENDIX 9 — TECHNICAL TERMS 207 APPENDIX 10 — INDEX 208

LIST OF FIGURES FIGURE A.1.1 — ACT POLICING PATROL ZONES 18 FIGURE A.9.1 — OFFENCES AGAINST THE PERSON BY TYPE 2006–07 TO 2010–11 68 FIGURE A.9.2 — OFFENCES AGAINST PROPERTY BY TYPE 2006–07 TO 2010–11 70 FIGURE A.9.3 — OFFENCES AGAINST THE PERSON CLEARED 2006–07 TO 2010–11 71 FIGURE A.9.4 — OFFENCES AGAINST PROPERTY CLEARED 2006–07 TO 2010–11 71 FIGURE A.9.5 — PERCEPTION OF CRIME BY OFFENCE TYPE 2010–11 72 FIGURE A.9.6 — FEELINGS OF SAFETY BY LOCATION AND TIME OF DAY 2010–11 75 FIGURE A.9.7 — SATISFACTION WITH POLICE 2010–11 77 FIGURE A.9.8 — COMMUNITY BELIEFS ABOUT POLICE 2010–11 78 FIGURE A.9.9 — FATAL COLLISIONS PER 100 000 POPULATION 2006–07 TO 2010–11 79 FIGURE A.9.10 — MOTOR VEHICLE COLLISIONS WITH INJURY 2006–07 TO 2010–11 80 FIGURE A.9.11 — NUMBER OF BREATH TESTS BY YEAR 2006–07 TO 2010–11 81 FIGURE C.5.1 — PROFESSIONAL STANDARDS TIERED MODEL 114 FIGURE C.5.2 — ACT POLICING ORGANISATIONAL STRUCTURE 118 FIGURE C.7.1 — EMPLOYEES LENGTH OF SERVICE 2010–11 124 FIGURE C.7.2 — EMPLOYEES AGE PROFILES 2010–11 125 FIGURE C.9.1 — MECHANISM OF INCIDENT 2010–11 136

4 ACT Policing Annual Report 2010–2011 LIST OF TABLES TABLE A.2.1 — ACT POLICING SUBSIDIARIES, JOINT VENTURES AND PARTNERSHIPS 33 TABLE A.3.1 — CRIMINAL INFRINGEMENT NOTICES ISSUED DURING 2010–11 (INCORPORATING THE ACT) 48 TABLE A.3.2 — TOP 10 SUPPORTLINK REFERRALS 2010–11 52 TABLE A.7.1 — ACT POLICING KEY PERFORMANCE MEASURES SOURCE DATA 65 TABLE A.9.1 — OFFENCES AGAINST PROPERTY BY TYPE 2009–10 TO 2010–11 69 TABLE A.9.2 — DRUG OFFENCES BY TYPE 2009–10 TO 2010–11 84 TABLE A.10.1 — TRIPLE BOTTOM LINE REPORT 2009–10 TO 2010–11 85 TABLE C.3.1 — CATEGORIES OF MISCONDUCT 108 TABLE C.5.1 — SENIOR MANAGEMENT COMMITTEES 112 TABLE C.5.2 — COMPLAINT CATEGORIES 115 TABLE C.5.3 — SUBMITTED COMPLAINTS 2010–11 116 TABLE C.7.1 — FTE AND HEADCOUNT 123 TABLE C.7.2 — CLASSIFICATIONS 124 TABLE C.7.3 — EMPLOYMENT CATEGORY BY GENDER 124 TABLE C.7.4 — AVERAGE LENGTH OF SERVICE BY AGE GROUP/GENDER 125 TABLE C.7.5 — TOTAL AVERAGE LENGTH OF SERVICE BY GENDER 125 TABLE C.7.6 — AGE PROFILE 126 TABLE C.7.7 — AGENCY PROFILE 126 TABLE C.7.8 — CLASSIFICATION PROFILE BY GENDER/SWORN 127 TABLE C.7.9 — EQUITY AND WORKPLACE DIVERSITY 127 TABLE C.8.1 — ACT POLICING TRAINING AND COURSES UNDERTAKEN 2010–11 128 TABLE C.8.2 — SPECIALIST RESPONSE AND SECURITY TRAINING 2010–11 131 TABLE C.8.3 — COUNTER-TERRORISM AND EMERGENCY MANAGEMENT 2010–11 132 TABLE C.8.4 — IN-SERVICE INVESTIGATIONS TRAINING (LEARNING AND DEVELOPMENT — AFP COLLEGE) 132 TABLE C.8.5 — EXECUTIVE DEVELOPMENT 132 TABLE C.8.6 — STUDY ASSISTANCE PROGRAM FOR 2010–11 133 TABLE C.9.1 — MECHANISMS AND COSTS OF INJURIES 2010–11 136 TABLE C.9.2 — NUMBER OF WORKPLACE INCIDENT REPORTS — MECHANISM OF INJURY 2008–09 TO 2010–11 138 TABLE C.9.3 — LOST TIME INJURY RATE COMPARISON 2008–09 TO 2010–11 138 TABLE C.12.2 — NUMBER OF OCCUPANTS/AREA OCCUPIED BY NUMBER OF STAFF 141 TABLE C.13.1 — COMPLETED WORKS 2010–11 142 TABLE C.13.2 — WORKS IN PROGRESS 2010–11 144 TABLE C.14.1 — CONSULTANCY COSTS 2010–11 146 TABLE C.14.2 — CONTRACTOR COSTS 2010–11 146 TABLE C.20.1 — NUMBER OF PERSONS LODGED IN CUSTODY 2010–11 157 TABLE C.21.1 — VEHICLES BY FUEL TYPE 160

TABLE C.21.2 — ENERGY USE AND ASSOCIATED CO2 EMISSIONS 160

ACT Policing Annual Report 2010–2011 5 From a community policing perspective, our outcomes CHIEF POLICE were first class. Over the reporting period we saw a 32.7 per cent reduction in burglaries, a 37.3 per cent OFFICER’S decline in motor vehicle theft — an offence which has long been the Achilles heel of focussed crime reduction FOREWORD in the ACT — and a 21.8 per cent fall in property damage.

The dynamics of community policing are always changing We set ourselves tough goals from the previous year, and so it is satisfying that through a confluence of proactive naturally put some additional investigative resources into and intelligence-led activity, this reporting year has the targeted areas to record these achievements. But this resulted in some excellent operational outcomes for does not understate the professionalism and dedication ACT Policing. of the officers in those teams which achieved those excellent results. From a ‘broad-brush’ perspective and the key performance indicator processes by which we are measured, we have The identification of excessive alcohol consumption and achieved our best results in eight years. We have realised binge drinking as the major ‘trigger factors’ to anti-social substantial decreases in volume crime, increased our behaviour within Canberra’s entertainment districts led clearance rates, and again exceeded all expectations on to discussions with the ACT Government on dedicated police response times. funding for a targeted team of officers. This initiative gave rise to the Alcohol Crime Targeting Team, which became These outcomes set the bar high for the years to come. fully operational for the peak summer period of 2010-11 Amid the customary community discussion surrounding and, allied with legislative support structures, has led to the validity of a dedicated police service for the ACT, a a marked reduction in alcohol-related incidents and crime. new agreement for policing services was signed between The ‘softly-softly’ preface to the team’s operational the Commonwealth and ACT Governments in June to activities, in which the ACT Government’s Office of bring Canberra again under the ‘watch’ of the Regulatory Services and other key stakeholders were Australian Federal Police for a further five years. fully engaged in the educative process, the industry The relationship has proved a very effective and healthy well-informed of the changes ahead and the enforcement one over a lengthy period, with the appropriate levels activities following to support it, proved the ideal strategic of checks and balances in place to ensure that the ACT approach. While we are very pleased that statistically, receives excellent value for its policing dollar. this type of anti-social activity has shown a decline as I know that our ACT Policing members are immensely a result of our attention, experience shows us that any proud of the role they provide in protecting and easing of this focus only erodes all the success from our supporting the Canberra community. Furthermore, the previous efforts. The same can be said for our efforts AFP bond provides very real and tangible benefits for in aggressively targeting property and volume crime. the ACT, including a ‘surge’ capacity of sworn officers As police, we need Canberrans to feel secure and for major events, and unfettered access to a world-class comfortable about visiting the city’s restaurants and forensic capability. nightclubs, and without fear of harassment by alcohol- fuelled individuals. The reporting period brought many highlights for ACT Policing, including a core function and operational While a whole-of-government approach to this issue response role in the Mercury 2010 exercise under the has been a success and clearly points to the potential auspices of the National Counter-Terrorism Committee. for harnessing similar processes in the future, we must always be cognisant of how human behaviour adapts to The exercise was one of the largest conducted in Australia a changed environment. The prevalence of ‘pre-loading’ in recent years involving police and emergency services, among drinkers is now rising, and with licensees now plus armed forces within the ACT, Victoria, Tasmania, the under heightened pressure to self-regulate, the intoxicated Northern Territory, South Australia, Queensland and New and irritated are pushed out on the streets where they Zealand. The exercise sought to map strategic, operational come to the attention of police. The need for culture and tactical outcomes and in Canberra culminated in change, where drunken, loutish anti-social behaviour is securing the services of the Australian Defence Force’s seen as socially unacceptable within the peer group, Tactical Assault Group (East) in the resolution phase. is imperative.

It was an important inter-service ‘connect’ for us, and a The benefits of being a relatively small police service good round-the-clock test of our capability to respond to allows us the luxury of better knowing the personal skills a major terrorist-related incident.

6 ACT Policing Annual Report 2010–2011 and capabilities of our people, and deploying those For ACT Policing, the high standards set by this past investigative strengths in the best possible way. reporting year will challenge us to emulate and improve going forward. This gave us some outstanding outcomes in the crime portfolio, with detectives and specialist units involved Our workforce is becoming more adaptable and our in Operation Taransay — the shooting death of a man training improving to match the changing dynamics, in Hughes — locating the hidden weapon, and bringing increasing population and shifting demographics of all those allegedly involved before the courts. Similarly, the ACT. A significant addition to our training regime Operation Keys — the alleged murder of a man found in during the reporting period was the program provided his apartment in Belconnen — saw the arrest of one man under the Mental Health Community Policing Initiative, and two women. in which we have sought to shift the onus away from responding operationally to what is essentially a health Operation Laverda, in which offenders mostly in the south issue, complemented by embedded clinicians into our ACT of Canberra were targeting outlets and vulnerable victims Policing Operations function to provide the most considered out on their own, assaulting them and stealing their outcome for the mental health consumer. Already, we are property — usually minor items, such as mobile phones starting to see the benefits of this integrated approach, on — was also a focus of investigative activity and as a result, the frontline, and through the support provided to officers numerous young offenders were apprehended. in the field by the experienced clinicians. On the traffic front, the reporting year saw a 50 per cent It is important, too, that our policing ‘footprint’ matches decline in road deaths from the previous period. Again, that of the community we serve. As Canberra changes our collaborative and effective working relationship with and grows, we as police must plan ahead to fit those the ACT Government can be credited in providing an needs. While this can be seen as a challenge for us, enforcement ‘environment’ where some of the highest providing additional responsibility on our services, it also risk-takers on our roads — those who do not pay their challenges our thinking, and provides an opportunity vehicle registration or Compulsory Third Party (CTP) for police to influence planning such as through ‘crime insurance, or whose licences have been cancelled or prevention through environmental design principles’. suspended for previous offences — are identified and extracted. This was achieved through the introduction of a dedicated and highly mobile police RAPID (Recognition and Analysis of Plates IDentified) team, which scans vehicle registration plates at the rate of six per second.

During the reporting year, the six-person RAPID team identified and stopped 1772 unregistered vehicles, 780 vehicles without CTP, as well as 474 unlicensed, 57 disqualified, and 148 suspended drivers. Working in cooperation with ACT Roads and Traffic Authority inspectors, the RAPID team also identified 1213 defective vehicles.

And while we have achieved well on this front, which has included a concerted media and integrated communications effort incorporating traditional and new media, reducing trauma on our roads will continue to remain a priority for us.

Chief Police Officer for the ACT Roman Quaedvlieg at the launch of National Child Protection Week, September 2010.

ACT Policing Annual Report 2010–2011 7 We moved into our purpose-built Exhibit Management used to distribute corporate information with a personal Centre during this reporting period, and centralised all touch to provide a degree of authenticity. While social our traffic members, including our Collision Investigation media use presents operational and reputational risks, and Reconstruction Team, into one location, the Traffic these types of technology platforms play a vital role in Operations Centre. The coming year will see the opening enabling ‘two way’ communication with mass audiences, of the new Specialist Response and Security building, ensuring police messages reach the public in a timely and the Belconnen Police Station as part of our five-year manner, and the proliferation of its use cannot be ignored accommodation strategy. by police organisations wanting to stay connected with their communities. While we must be agile and responsive to the changing needs of Canberra, determining the best location for Increasing the representation of women, too, will remain policing services within a fast growing community and the a priority for us. We began to examine ways in which ‘type’ of police presence may change the way policing has flexible and part-time work patterns could be embedded been traditionally managed. To position ourselves for the into ACT Policing, particularly for members returning from future, we need to understand community expectations; in parental leave. This however, is not without its challenges, terms of our police/public interface, as well as in the way in a 24/7 operation, but we are committed to our we conduct our business. diversity goals.

Engagement takes many forms and while the use of social Responsiveness, in both an operational sense, and to media is not a panacea for policing, it is certainly a tool the broader policing needs of the Canberra community, that law enforcement must exploit. will always be our priority. This means reviewing the old ways of doing things and looking at greater efficiencies, An enhanced social media presence has provided using new technology such as social media and other a publicly recognised boost to the service focus of communications tools, identifying where potential issues ACT Policing. Sergeants within the Operations room use may arise, and sometimes putting engagement as a a dedicated and well-followed twitter account to advise precursor to enforcement. road users of any traffic delays or collisions. The site has quickly attracted more than 1500 followers, with As a police service, we look forward to the year ahead considerable growth expected. My own twitter account, and working in partnership with the community to make CPOACT, was also launched during this reporting period, Canberra an even better place to live.

2 AUGUST, 2010 Hi to our colleagues,

At SupportLink we receive almost daily praise for our work and for the efforts of ACT Policing. We often neglect to pass on these comments as it may be perceived as self serving.

This feedback below supports our Police/SupportLink response to suicides. The internal champion to this process was Sgt Rick McQualter. I firmly believe the intervention model/s (referrals making combined with direct intervention for suicides, motor vehicle fatalities and other major tragedies) used by ACT Policing are international best practice. See the letter my colleague Heidi received.

Kind regards

Tony Campbell Executive Director SupportLink Australia Ltd

8 ACT Policing Annual Report 2010–2011 Chief Police Officer through the Ministerial Direction ACT POLICING (see Appendix 3). AT A GLANCE Our Executive comprises the Chief Police Officer for the ACT, Deputy Chief Police Officer — Response, Deputy Chief Police Officer — Crime and the Director Corporate Services.

OUR ROLE More information on our governance can be found at Section A.1 — The Organisation. ACT Policing is the community policing arm of the Australian Federal Police (AFP). We are responsible for providing quality policing services to the people of the OUR STRATEGIC Australian Capital Territory (ACT). We do this in partnership with the community. APPROACH

More information on our role can be found at Section A.1 Our strategic approach is to continue to create a safer and — The Organisation. more secure ACT through: „„ Closer integration of our members with the community to promote mutual trust, assurance and the active OUR MISSION cooperation of the community.

Our mission is to keep the peace and preserve public „„ Delivering proactive policing strategies to prevent, safety within the ACT. We work to achieve this by detect, investigate and prosecute crime and address providing quality police services in partnership with the perceptions of crime and safety in the community. the community. „„ Maintaining a capability to focus and coordinate energy and resources at key points in key moments in time to achieve specific objectives. OUR INTENT

We strive to deliver a professional, innovative and effective policing service in an ever changing environment for all the people of Canberra.

OUR GOVERNANCE

The AFP is a statutory authority established by Federal Parliament under the Australian Federal Police Act 1979. It is part of the Commonwealth Attorney-General’s portfolio, reporting to the Minister for Home Affairs and Justice.

As the community policing arm of the AFP, we deliver policing services to the ACT under a Policing Arrangement between the Commonwealth and ACT Governments (see Appendix 1).

The Policing Arrangement provides for the establishment of an annual Purchase Agreement between the ACT Minister for Police and Emergency Services, the Chief Police Officer for the ACT and the Commissioner of the AFP (see Appendix 2). The Purchase Agreement specifies the type and level of services required by the ACT Government at an agreed price.

The Policing Arrangement also enables the Minister for Police and Emergency Services to provide general directions on policy, priorities and goals to the

Officers overseeing the crowd at a Canberra Raiders’ home game.

ACT Policing Annual Report 2010–2011 9 „„ Embedding a customer service culture that ensures „„ Operation Laverda — Investigation into a number of the delivery of compassionate and respectful support aggravated robberies committed over the preceding to the public. years on clubs, fast-food restaurants, ACTTAB outlets „„ Creating a workforce that continues to deliver and individuals resulted in a number of alleged a professional policing service that contributes offenders charged during this reporting period. to AFP capabilities and embraces professional „„ Operation Taransay and Keys — Homicide development opportunities. investigations into the alleged murders in Hughes and Belconnen, both of which occurred in May 2010. During the reporting period an additional three men OUR VALUES and two women were charged with their involvement in the separate murders. We pride ourselves in being a values-driven organisation. Our core values of integrity, commitment, excellence, „„ Launch of RAPID capability — On 1 July 2010 the accountability, fairness and trust represent our full RAPID (Recognition and Analysis of Plates IDentified) principles and standards — the values we uphold as part capability — including three vehicles specially fitted of our personal and professional duties. with Automatic Number Plate Recognition (ANPR) technology and the introduction of six dedicated More information on our values can be found at Section officers — was launched. During the reporting period the A.1 — The Organisation. six‑person team identified 1772 unregistered vehicles, and 780 vehicles without Compulsory Third Party OUR PEOPLE insurance, as well as 474 unlicensed, 57 disqualified, and 148 suspended drivers. Our people — men and women, officers and enabling „„ Mental Health Community Policing Initiative — staff — are our greatest asset. We are proud that our Launch of a world-first approach to recognise, relate 991 people are committed to providing effective policing and respond to people in our community experiencing services to the ACT; often going above and beyond core mental illness when they come to the attention of police. duties to ensure the safety of our community. This included embedding mental health clinicians into ACT Policing Operations during peak periods to directly More information about our people can be found at support the frontline by identifying the most effective Section C.7 — Staffing Profile. response to an individual’s health needs. „„ You’d make a great cop — ACT Policing recruitment OUR BUDGET campaign launched in September 2010 to support, for the first time, a local recruitment effort. On conclusion, Our operating expenditure budget for this reporting period more than 1300 applications to be a community was $146 214 000. policing officer within ACT Policing were received, Under the Policing Arrangement between the resulting in a quality pool of suitable police recruits. Commonwealth and ACT Government, funds to deliver „„ Eid al-Fitr — The inaugural festival was held in community policing services to the ACT are provided by September 2010 in the Parliamentary Triangle to the ACT Government to the AFP. celebrate the end of the fasting month of Ramadan. More information on our budget and expenditure can be The festival was a huge success with an estimated found in Section A.6 — Financial Report. 4000 people from the Muslim and Canberra community in attendance. „„ Opening of Exhibit Management Centre — The OUR HIGHLIGHTS purpose-built Exhibit Management Centre in Mitchell was officially opened for business in November 2010. Among other key operational outcomes, our major The contemporary new facility is more than 3500 square achievements during this reporting period were the metres in size and contains more than 3000 square significant decrease in volume and property crime metres of storage room holding 600 000 exhibits. recorded, and a 50 per cent reduction in road deaths in the ACT. „„ Alcohol Crime Targeting Team — Commenced operation on 1 December 2010 to coincide with More specifically, our major highlights for the reporting the introduction of the Government’s liquor reforms. period were: During the reporting period the 10-person team conducted 476 inspections on licensed premises,

10 ACT Policing Annual Report 2010–2011 issued 38 cautions and 90 Criminal Infringement and response capability will increasingly become a Notices. Since its implementation ACT Policing challenge as Canberra continues to grow and develop recorded a decrease of 21.6 per cent for people in size and geography, and arguably, in expectation. lodged in protective custody for intoxication compared More information about our challenges can be found in to the previous seven month period. Section A.4 — Outlook. More information about our highlights can be found in Section A.3 — Highlights. OUR PERFORMANCE OUR CHALLENGES Our performance is measured by a framework of one major outcome and a series of outputs and performance Our major challenges faced during the reporting period measures articulated in the annual Purchase Agreement and into the future are largely in relation to: (see Appendix 2).

„„ Property and volume crime — Sustaining the The major outcome of the Purchase Agreement is to downward trend in property and volume crime ‘work in partnership with the community to create a safer achieved during this reporting period, while and more secure Australian Capital Territory through the maintaining other operational areas of policing and the provision of quality police services’. rate of effort against other crime types. This is achieved through delivery of four key areas of focus: „„ Establishing a flexible workforce — Embedding Crime and Safety Management; Traffic Law Enforcement flexible work options within an operational and Road Safety; Prosecution and Judicial Support; and environment required to provide a 24/7 response and Crime Prevention. increasing the representation of women in policing. „„ Use of force and assaults against police — Each output is measured by a number of key performance Addressing the nature of assaults against police, indicators (KPIs). We achieved or exceeded 29 out of including the increasing trend of spitting. This will the 34 KPIs for this reporting period — the best result we involve managing and protecting the frontline while have achieved in eight years since the existing reporting balancing use-of-force requirements with public framework was established in 2002–03. perceptions. KPIs not achieved predominantly related to perceptions „„ Alcohol-related violence and crime — An of crime and self reporting in relation to traffic offences. Australia-wide problem requiring long-term social and One specific target — number of offences against the behavioural changes which police cannot affect alone. person reported or becoming known per 100 000 of the „„ Traffic and road safety — Continuing our efforts to population — was an aspirational ‘stretch’ target set by reduce the number of road deaths and collisions with ACT Policing for this reporting period, which, if measured injuries on ACT roads. against last year’s target, would have been exceeded. „„ Growing population — Our footprint in terms of More information about our performance can be found at interface with the public and our policing presence Section A.9 — Analysis of Agency Performance.

OUR STORY Our story is our people and our performance — protecting the community 365 days a year — 24 hours a day.

Our people are dedicated, committed and professional — often going above and beyond the ‘call of duty’. What they are faced with on a daily basis while rewarding, can be confronting.

Our mission is simple: to preserve public safety. Our performance speaks for itself.

Our Annual Report illustrates our story. While much of our work goes unnoticed, as it should, it does not go unrecognised.

We thank those members of the community who take the time to thank our exceptional police officers. These letters of appreciation and thank you ‘tweets’ not only showcase the diversity of ACT Policing and our duties, they are greatly appreciated by receiving members.

[Letters of appreciation have been left unedited.]

ACT Policing Annual Report 2010–2011 11

Section A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

on policy, priorities and goals to the Chief Police Officer in SECTION A.1 — the form of a Ministerial Direction (see Appendix 3). THE ORGANISATION We achieve our outcome — ‘in partnership with the community, create a safer and more secure Australian Capital Territory through the provision of quality police OUR ROLE services’ — through four key pillars: „„ Crime and Safety Management — providing a The Australian Federal Police (AFP) is a statutory authority safer and more secure ACT so that members of the established by Federal Parliament under the Australian community can go about their daily lives without Federal Police Act 1979. It is part of the Commonwealth undue fear of crime. This is achieved through the Attorney-General’s portfolio, reporting to the Minister for provision of efficient and effective police response to Home Affairs. calls for assistance; conducting investigations to detect ACT Policing is the community policing arm of the AFP offenders and bring them to justice; and maintaining and our role is to deliver quality police services to the ACT. a proactive presence in the community, driven by the analysis of police intelligence data. These services are provided in accordance with An „„ Traffic Law Enforcement and Road Safety — Arrangement between the Minister for Justice and enforcing traffic laws and promoting safer behaviour Customs of the Commonwealth and the Australian Capital on ACT roads with the objective of reducing the Territory for the Provision of Police Services to the Australian number of crash fatalities and injuries to members of Capital Territory (the Policing Arrangement), signed for a the community. further five years on 24 June 2011 (see Appendix 1). „„ Prosecution and Judicial Support — maximising The Policing Arrangement provides for the establishment the number of successful prosecutions in court by of an annual Purchase Agreement between the ACT providing support to the Office of the Director of Public Minister for Police and Emergency Services, the Prosecutions (DPP) and the courts. Commissioner of the AFP and the Chief Police Officer „„ Crime Prevention — reducing and preventing crime for the ACT (see Appendix 2). The Purchase Agreement through strategies that incorporate government specifies the type and level of services required by the and community cooperation to address risk factors ACT Government from ACT Policing on an annual basis associated with criminal behaviour and recidivism and and the agreed price of those services. raise awareness of the community’s role in their own The Policing Arrangement enables the ACT Minister for safety and security. Police and Emergency Services to provide general directions

Members from City Police Station on night patrol, responding to an incident through ACT Policing Operations.

14 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

MISSION AND VALUES „„ strive to deliver the product that best serves the needs of our clients and our community ACT Policing’s mission is to keep the peace and preserve „„ constantly improve work performance by seeking to public safety within the ACT. We work to achieve this remove waste and inefficiencies mission by providing quality police services in partnership „„ dedicate time and effort to self improvement with the community. „„ encourage innovation, experimentation and risk taking In line with the AFP, we pride ourselves as being a „„ support teamwork by communicating with each other, values-driven organisation. The core values of integrity, participating together with problem solving, sharing commitment, excellence, accountability, fairness and work, delegating and taking responsibility for individual trust represent our principles and standards — the values tasks, dealing with conflict, performance problems and we uphold as part of our personal and professional duties. discipline issues.

INTEGRITY ACCOUNTABILITY Integrity is displayed on an individual level through Accountability is achieved through having ownership of soundness of moral principle, honesty and sincerity. our work and/or results, and being answerable for our outcomes. This means we: A Integrity is demonstrated through: „„ a genuine commitment to the success of individuals „„ accept personal responsibility for the consequences of „„ complete honesty and forthrightness in all interactions our actions with people „„ ensure people know what is expected of them, how „„ high standards of personal conduct and character at their work will be evaluated and how success is all times measured or determined „„ complete trustworthiness when handling property, „„ allow individuals and teams to make decisions about money and information. their work „„ do not take credit for the work of others COMMITMENT „„ provide feedback on work performance. Our commitment is characterised by our dedication, application, perseverance and a belief in the ability of FAIRNESS individuals to achieve and add value. We are committed to being fair; meaning that we are We display commitment by: impartial and equitable. This means we: „„ applying ourselves to all tasks/jobs for which we „„ respect people as individuals have responsibility „„ apply anti-discrimination, fairness and equity principles „„ persisting with jobs until objectives are achieved or in our daily work are no longer reasonably attainable „„ do not act out of malice, prejudice or personal bias „„ striving to uphold the vision and mission of the AFP when making decisions „„ striving to achieve individual, team and corporate „„ approach people and issues with tolerance and an milestones. open mind.

EXCELLENCE TRUST We believe there is always room for improvement — and We believe in trust, having faith and confidence, and that the never-ending search for improvement leads to being able to rely and depend on others. This means we: excellence. We aim for excellence in everything we do. „„ assume people can be relied on to do the right thing

To promote excellence in our organisation we: „„ declare conflicts of interest if they arise „„ empower our employees and involve them in providing „„ do not subject people to abuse of power a quality service „„ respect each other regardless of roles and status „„ coach and develop people rather than control and „„ foster an environment in which people do not fear direct them punishment for making honest mistakes.

ACT Policing Annual Report 2010–2011 15 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

OUR STRUCTURE AND The Deputy Chief Police Officer — Response is responsible for the management of North and South District GOVERNANCE General Duties; Traffic Operations; Specialist Response and Security (SRS); Counter-Terrorism and Emergency Our Executive comprises a Chief Police Officer, Deputy Management (CT&EM) and the Exhibit Management Chief Police Officer — Response, Deputy Chief Police Centre (and ACT Firearms Registry). Officer — Crime and the Director Corporate Services. The Deputy Chief Police Officer — Crime is responsible The Chief Police Officer is responsible to the ACT Minister for the management of specialised policing services for Police and Emergency Services for the achievement including Criminal Investigations, ACT Policing Operations, of outcomes and key performance indicators (KPIs) as ACT Policing Intelligence, Judicial Support (and ACT determined by the Purchase Agreement (see Appendix 2) Watch House) and Crime Prevention. and for the areas of focus described in the Ministerial Direction (see Appendix 3). The Chief Police Officer is The Director Corporate Services is responsible for the also responsible for general management, workforce portfolios that deliver enabling services to support planning and management of resources used to provide frontline policing services to the ACT community. These quality police services to the ACT community. include Policy, Performance and Planning; Finance and Logistics; Human Resources; and Media and Marketing. As an Assistant Commissioner of the AFP, the Chief Police Officer also reports to the Commissioner of the AFP. The Our organisational structure can be found at Chief Police Officer is supported by the three functional Figure C.5.2. streams of Crime, Response, and Corporate Services.

Deputy Chief Police Officer — Crime David McLean, Chief Police Officer for the ACT Roman Quaedvlieg, Director Corporate Services Judith Kendrick, Deputy Chief Police Officer — Response Bruce Hill.

16 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

RESPONSE property seized and held by ACT Policing, ensuring the continuity and integrity of items is evidence and property. Counter-Terrorism and Emergency Management The EMC moved to a purpose-built facility during the The CT&EM team is made up of three key areas: reporting period.

1. Counter-terrorism: Members working within the More information about the EMC can be found at Section counter-terrorism area represent ACT Policing on the A.3 — Highlights. National Counter-Terrorism Committee (NCTC) as well as other relevant forums and working groups. North and South District — General Duties

Chief Police Officer Roman Quaedvlieg is a member ACT’s five police stations — Belconnen, City (Civic), of the NCTC and chair of its chemical, biological, Gungahlin, Woden and Tuggeranong — work together to radiological and nuclear security sub-committee. respond to requests for police assistance across Canberra.

2. Emergency management: Responsible for reviewing, North district patrols (Belconnen, City and Gungahlin) revising and applying the ACT’s emergency plans. service the geographical areas of Canberra north of These plans outline the inter-agency regional response Lake Burley Griffin including the City Central business to an emergency situation. district, Inner North, Belconnen and Gungahlin. South A district patrols (Woden and Tuggeranong) service the 3. Visits (delegations) and major events: Responsible geographical area south of Lake Burley Griffin including for the development of operational strategies and Kingston, Manuka, Fyshwick, Woden, Weston and deployment of ACT Policing resources to major events Tuggeranong. South District also operates a two-member (such as Skyfire), demonstrations and visits to the ACT Rural Patrol team from the Tuggeranong Police Station by foreign dignitaries. which services the ACT’s rural population with the Each of the three areas work towards increasing the support of other ACT Policing teams as required. preparedness and response capabilities of the ACT to A map of Canberra and patrol zones can be found at events and major incidents including terrorism related Figure A.1.1. occurrences, natural disasters, health pandemics and the coordination of recovery operations. As at 30 June 2011, ACT Policing was reviewing its patrol zones to determine even workload distribution for Exhibit Management Centre (and ACT Firearms all five stations. More information can be found at Section Registry) A.2 — Overview.

The Exhibit Management Centre (EMC) provides shop Districts share responsibility for responding to incidents, front service to the ACT community and administers undertaking patrols and detecting and investigating crime. the approvals for ACT firearm licenses and registrations, The five stations also provide a 24 hour a day, seven days ensuring compliance with the ACT Firearms legislation. a week general enquiry and face-to-face reporting service for the community. The EMC primarily provides a secure storage facility for the preservation and management of exhibits and

@ACTPol_Traffic it’s night’s like these all Canberrans should remember great work our local Emergency Service Workers all do. #respect

@ACTPol_Traffic thanks so much for the great work you’re doing btw! So good to know what’s going on travelling to and from work.

@ACTPol_Traffic Thx for the Vernon Circle info, I saw it just before my commute home from Fyshwick to Inner North & went home via Limestone.

I love @ACTPol_Traffic. One of the reasons why Twitter just works, dammit. Absolute godsend during the floods last year. Good humored, too.

ACT Policing Annual Report 2010–2011 17 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Figure A.1.1 — ACT Policing patrol zones

18 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

Specialist Response and Security CRIME SRS is a multi-disciplined, specialist policing portfolio ACT Policing Intelligence providing capability to prepare for, manage and respond to major incidents. ACT Policing Intelligence provides an intelligence capability to support police activities and inform criminal Services provided by SRS include: investigations within the ACT. „„ high-level tactical response for ACT Policing through the application of an extensive range of specialist skills Services provided by ACT Policing Intelligence include: encompassing tactical policing, public order and rural „„ collecting, collating and analysing information to search and rescue operations enable the identification of potential offences and „„ response to, and management of, incidents involving offenders explosive and incendiary devices or chemical, „„ the provision of intelligence to assist in investigations biological or radiological materials „„ evaluating and assessing information to identify „„ provision of a canine law enforcement capability to current and emerging crime trends assist in the search and location of people „„ providing timely and actionable intelligence to prevent „„ the maintenance of public order and drug, firearm and acts or threats of terrorism, violence or unlawful A explosive detection behaviour „„ negotiation at high-risk critical incidents with the „„ employing a range of surveillance techniques and objective of achieving peaceful resolution equipment to support intelligence collection „„ law enforcement, education and police diver capability „„ evaluating information received from members of the in ACT waterways public and law enforcement agencies to determine „„ development and delivery of internal training programs. appropriate policing action „„ managing regulatory and administrative requirements As at 30 June 2011 the SRS structure was under of relevant legislation review in conjunction with the AFP’s Organisational Response Group, with a view to identifying synergies „„ actioning intelligence requests for information from and operational efficiencies. external agencies to assist criminal investigations „„ facilitating the anonymous reporting of criminal Traffic Operations or suspicious activity by the public through ACT Traffic Operations (or TOps as we like to call it) is Crime Stoppers. responsible for enforcing traffic laws and promoting safer ACT Policing Operations driving on ACT roads. Traffic Operations works closely with the ACT Office of Road Safety to develop and ACT Policing Operations provides centralised command, implement strategies relating to education, deterrence control, communications and coordination services for and enforcement of traffic matters. ACT Policing.

Services provided by Traffic Operations include: Services provided by ACT Policing Operations include: „„ enforcement of traffic offences across the ACT through „„ receipt and triage of Triple Zero (000) and 131 444 high visibility patrols and specific targeted operations, police assistance calls using motorcycles and patrol vehicles „„ receipt and triage of ACT Crime Stoppers and general „„ the collation and analysis of intelligence related to enquiry calls traffic violations „„ receipt and triage through the Operations Monitoring „„ traffic management duties at high profile events Centre of written and electronic requests for police „„ ceremonial motorcade support for foreign dignitaries, investigations government visits and major ceremonial events „„ management and allocation of resources to ensure an „„ investigation of all fatal and serious motor vehicle efficient and timely response to requests for assistance collisions that occur within the ACT through its Crash „„ delivering command, control, communication Investigations and Reconstruction Team and coordination oversight of all ACT Policing „„ management of alcohol breath analysis equipment operational activity and random roadside drug testing „„ monitoring of the ACT’s CCTV network and timely „„ management of blood samples for alcohol and drug response to incidents requiring police attention testing following motor vehicle collisions.

ACT Policing Annual Report 2010–2011 19 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

„„ operating and maintaining call centre and dispatch „„ support for community organisations such as information communications technology infrastructure ACT Neighbourhood Watch, ACT Safety House, „„ servicing and maintaining the ACT Policing secure Canberra Police Community Youth Club (PCYC) radio network and Police Scouts „„ maintaining ACT Policing’s vehicle fleet „„ the Multicultural Liaison Team — working with communications capability. Canberra’s diverse multicultural community to address community issues and concerns „„ the Youth Liaison Team — developing and coordinating During the reporting period programs which divert youth away from crime and ACT Policing Operations handled harmful behaviours 125 458 calls for police assistance „„ the Early Intervention Pilot Program — targeting (not including general switchboard calls), underage drinkers as part of the National Binge Drinking Strategy including 28 843 Triple Zero (000) calls, „„ the Indigenous Community Liaison Team — working 91 034 non‑emergency calls to 131 444 to strengthen the relationship between police and the (police), and 5 581 calls to Crime Indigenous community Stoppers. Police were dispatched to „„ the Business Liaison Team — working with Canberra’s 109 483 incidents. business community and peak bodies to assist and advise on crime prevention and control.

ACT Policing Operations members were able to resolve Members of Crime Prevention are also involved in 9539 incidents without police attendance being required the research and project management of initiatives — the balances of calls were either duplicate calls or that stimulate public focus on specific crime types or callers were referred to an internal or external contact security issues through community events such as who could provide the optimum response to their inquiry. White Ribbon Day, the ActewAGL Royal Canberra Show, In addition to these calls, ACT Policing Operations was the Multicultural Festival, Canberra ‘Eid al-Fitr’ festival actively involved in several trials including the National and other festivals. Kids Helpline and the Lifeline Online Chat room. In December 2010 Crime Prevention also launched the Alcohol Crime Targeting Team (ACTT), a 10 person team Crime Prevention formed to strengthen the enforcement of the new Crime Prevention aims to increase confidence in police ACT Government liquor laws as well as addressing issues through interaction and engagement with the community. associated with the sale and supply of alcohol through A key element in achieving this is working with key engagement, education and enforcement. stakeholders across government and the community sector. Criminal Investigations Crime Prevention supports and coordinates a broad range of community engagement programs, including: Criminal Investigations is the primary function responsible for investigating serious and major crime in the ACT. „„ ACT Policing’s Suburban Policing Strategy — designed to increase the visibility and availability of police to Criminal Investigations members are involved in the work with the community investigation of: „„ the Family Violence Intervention Program — providing „„ homicides a coordinated community and criminal justice „„ serial aggravated robbery, serious assaults, arson, response to family violence in the ACT suicides „ „ Victim Liaison Officers — providing support to victims „„ coronial matters referred by the ACT Coroner of crime „„ sexual assault and child abuse matters „„ Constable Kenny Koala — a program designed to „„ counter-terrorist investigations in the ACT educate primary school aged children on a range of safety matters and to encourage children to turn to „„ missing persons in circumstances where there police for help and advice are fears for the persons safety, or suspicious circumstances surrounding their disappearance „„ the Home Safety Program — providing crime prevention advice to residential burglary victims „„ technology enabled crime including online fraud, exploitation and grooming related matters

20 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

„„ monitoring and compliance checks of registered child Services provided by Finance and Logistics include: sex offenders on the Australian National Child Sex „„ financial framework compliance Offender Register (ANCOR) „„ accounts payable and accounts receivable „„ organised crime and drug-related matters „„ coordinating witness travel „„ ACT and Commonwealth fraud „„ stock-take of ACT Policing assets and firearms „„ corruption by public officials „„ budget preparation and management „„ proceeds of crime to trace, restrain and confiscate „„ financial reporting and analysis funds acquired as a result of criminal activity „„ procurement and contract support „„ serial burglary and motor vehicle theft and organised re-birthing of stolen motor vehicles „„ preparing ACT Policing financial statements „„ drug trafficking, supply, manufacture and possession. „„ providing specialist advice relating to major capital upgrades Judicial Operations „„ administering the routine maintenance of existing facilities Judicial Operations provides regulatory and legal support to ACT Policing including: „„ managing ACT Policing’s vehicle fleet. A „„ ACT Watch House custodial operations Human Resources „„ quality assurance of briefs of evidence to ensure compliance with relevant protocols and court Human Resources (HR) manages our most important requirements asset — our people. HR works to align people management policies and practices with business „„ adjudication on disputed traffic and camera objectives to best support ACT Policing through: infringement notices „„ strategic and operational workforce planning to „„ maintenance of the Autocite traffic and criminal promote a professional and sustainable workforce infringement systems „„ providing HR advice to all ACT Policing members „„ processing of Immediate Suspension Notices for and stakeholders PCA matters „„ recruitment and selection of unsworn personnel „„ processing of requests from members of the and assistance to AFP National with sworn public, solicitors, government departments and recruitment processes other agencies for access to information on recorded incidents „„ reporting on the use of human resources by ACT Policing „„ administration, service and execution of various judicial orders, warrants and notices „„ coordinating learning and development through training programs „„ legal support, research and planning including: advice to officers on changes to, and the application of, the „„ managing processes relating to Performance law; the provision of a nominal informant service Development Agreements to reward effective where a police officer attends court on behalf of the performance and identify opportunities relevant operational member when their presence for development is not strictly required; evaluation of all ACT failed „„ management of workplace injuries, rehabilitation and and withdrawn prosecutions to identify potential graduated return to work arrangements for employees procedural improvements that may reduce the who have been injured in the course of duty numbers of these prosecutions; management of family „„ advising on OH&S policy, practical interventions in the law matters arising from the Family Law Courts; and workplace and risk management issues minor complaints management via the Complaints „„ the coordination of retention policies and practices, Recording and Management System (CRAMS). including advancements and transfers CORPORATE SERVICES „„ management of ACT Policing staff rosters „„ coordinating the AFP Volunteers in Policing program. Finance and Logistics

Finance and Logistics facilitates our management of finances, assets, fleet, facilities management, uniform services, procurement and contract support.

ACT Policing Annual Report 2010–2011 21 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

„„ liaising with State and Territory police media as well During this reporting period our as ACT and Commonwealth Government department representatives on common issues and public volunteers in policing provided 12 000 information coordination hours of service — averaging more than „„ producing the ACT Policing Annual Report 1000 hours per month over a 12-month „„ providing media advice and support to the Chief Police period — undertaking a range of duties Officer for the ACT, Deputy Chief Police Officers and including role playing for recruit training, Director Corporate Services. front office support at police stations, Policy, Performance and Planning letterbox drops and assistance at Policy, Performance and Planning (PP&P) provides community events. Twelve new advice to our Executive, ACT Government agencies and volunteers were introduced into ACT the Minister for Police and Emergency Services on law Policing in April 2011. enforcement matters. Services provided by PP&P include: Media and Marketing „„ briefing the Chief Police Officer and the Minister for Police and Emergency Services on Media and Marketing support the operational outcomes ACT Policing activities of ACT Policing through building cooperative relationships „„ coordinating ministerial correspondence researching between the media and police, distributing public and developing policy to inform operational initiatives information and profiling the work of our organisation and people through campaigns and programs in the „„ supporting policy development through inter-agency local community. and inter-governmental liaison and coordination „„ monitoring, evaluating and reporting on performance Services provided by Media and Marketing include: and the implementation of programs within the agency „„ responding to media enquiries about police „„ managing the ACT Policing corporate governance incidents and distributing written, audio, visual and framework supporting operational policy and practices photographic material „„ coordinating drug and alcohol policy development „„ producing media releases and facilitating print, radio and television interviews on law enforcement issues „„ responding to questions from the ACT Legislative and incidents Assembly on policing matters „„ facilitating media training for operational police officers „„ responding to letters from the general public „„ daily monitoring of local news services „„ briefing support for ACT Policing executive attending national and international forums. „„ internal communications including the production of ACT Policing’s internal staff magazine ACT Policing News „„ developing and implementing communication strategies, advertising, campaigns and educational programs „„ producing marketing materials including publications, brochures, posters, information sheets, new stories and website content „„ maintaining and developing the ACT Policing’s social media presence (twitter/CPOACT and twitter/ACTPol_ Traffic) and website police.act.gov.au „„ filming crime scenes, post mortems, vehicle collisions and photo boards (virtual line-ups) „„ managing CCTV-related material in support of investigations

Superintendent Kylie Flower at a Skyfire press conference.

22 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

OUR CLIENTS AND „„ Commonwealth Government Attorney-General’s Department STAKEHOLDERS „„ Australian Security Intelligence Organisation (ASIO) Our primary client is the community in which we serve „„ Australia New Zealand Police Advisory Agency and protect. In doing this, we work in close partnership „„ local businesses, schools, community groups and centres with the community to ensure the delivery of quality „„ community partners such as Crime Stoppers, PCYC, policing services to the ACT. Neighbourhood Watch Our primary stakeholder is the ACT Government. In line „„ national security agencies, such as the Protective with the Policing Arrangement and annual Purchase Security Coordination Centre Agreement (see Appendices 1 and 2), our role is to „„ road transport agencies — National Roads and keep the peace and preserve public safety within the ACT. Motoring Authority, Road Safety Trust, Motor Registry, We are responsible for reporting quarterly and annually Road Transport Authority on our outcomes and KPIs to the Minister for Police and Emergency Services. „„ utilities bodies such as ActewAGL and TransAct „„ communication agencies Building partnerships with the community lies at the core of effective community policing. Working with community „„ media outlets A stakeholders is an essential part of our role in facilitating „„ research bodies, such as the Australian National access and interaction with the community. We strive to University (ANU), University of Canberra (UC) and the maintain these relationships for our benefit and that of Australian Institute of Criminology (AIC) the community. „„ reporting agencies including the Australian Bureau To fulfil our role to the best of our ability, we also work of Statistics (ABS) and the Australian National Audit with a number of agencies; government, non-government Office (ANAO). and not-for-profit organisations. More information about our partnerships can be found in Some of our primary clients and stakeholders include: Section A.2 — Overview. „„ ACT Government „„ State and Territory police services „„ Department of Justice and Community Safety „„ Department of Housing and Community Services, including Bimberi „„ ACT Corrective Services „„ ACT Courts „„ ACT Health „„ Territory and Municipal Services „„ Office of the Director of Public Prosecutions „„ Office of Regulatory Services „„ Emergency Services Agency — ACT Ambulance, Fire Brigade, Rural Fire Service and State Emergency Service „„ Human Rights Commission „„ Australian Crime Commission

An ACT Policing officer working alongside the ACT Fire Brigade.

ACT Policing Annual Report 2010–2011 23 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Each output is assessed at a whole-of-service level against SECTION A.2 — seven specific areas of focus: OVERVIEW 1. Level of crime 2. Perceptions of crime In line with the 2010–2011 Purchase Agreement (see Appendix 2), our performance is measured against four 3. Police responsiveness key outputs: 4. Public confidence in police

1. Crime and Safety Management — providing a 5. Road safety safer and more secure ACT so that members of the community can go about their daily lives without 6. Supporting the judicial process undue fear of crime. 7. Crime prevention.

i. providing efficient police response calls for assistance These specific areas of focus are broken down into 34 key received from members of the community performance indicators (KPIs). ii. conducting investigations to detect offenders and bring them to justice STRATEGIC ASSESSMENT iii. maintaining a proactive presence in the community, OF AGENCY PERFORMANCE driven by the analysis of police intelligence data.

2. Traffic Law Enforcement and Road Safety — ACT Policing achieved or exceeded 29 out of its enforcing traffic laws and promoting safer behaviour 34 KPIs during this reporting period, the highest since on ACT roads with the objective of reducing the the introduction of our current performance reporting number of crash fatalities and injuries to members framework since 2002–03. of the community. While we met a record 29 of our performance measures, 3. Prosecution and Judicial Support — maximising and have achieved some notable accomplishments — the number of successful prosecutions in court by particularly in the sizeable reduction of property and providing support to the Office of the Director of Public volume crime, and road safety — there are some measures Prosecutions (DPP) and the courts. against which we did not meet the performance target, namely around perceptions of crime and self-reporting. 4. Crime Prevention — reducing and preventing crime One however was an aspirational ‘stretch’ target set by through strategies that incorporate government ACT Policing for this reporting period in an attempt and community cooperation to address risk factors to improve the measure relating to offences against associated with criminal behaviour and recidivism and the person. raise awareness of the community’s role in their own safety and security.

@YayForBJ Thanks. This is pretty much a normal volume & types of incidents but we’re being more active about telling the community about it.

@CPOACT Praying for everyone involved in the shooting, it’s sad it ended how it did, but they did what they had to. Hope the officers are OK.

@CPOACT Hope the members involved are doing OK. Tragic for all concerned

@CPOACT: Police have shot dead a man who attacked them with an edged weapon after they responded to a (cont) http://tl.gd/8pvq9q

24 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

While some of these performance measures are outside on priority one incidents, combining the former categories of our direct control, we use performance results against of three and four, and allowing for a distinction between KPIs as one of the means of ensuring our policing efforts police attendance versus police attention. Response are directed in the right areas. times for lower level incidents (now Priority 3) where police attendance/attention is required increased from 1. LEVEL OF CRIME 24 to 48 hours to enable ACT Policing to better manage resources and triage more serious incidents. This provides ACT Policing achieved against three of the four measures a flexible response to lower level incidents and in turn, relating to levels of crime, including both measures improving police response times. We far exceeded the relating to the number of offences against the person Priority 3 incidents, recording 99.9 per cent response and the number of offences against the person cleared. within 48 hours. Specifically, we exceeded the number of offences against property, recording a decrease of 26.1 per cent from the 4. PUBLIC CONFIDENCE IN POLICE previous reporting period. We also achieved measure ACT Policing exceeded targets of most KPIs measuring 3 — percentage of offences against the person cleared public confidence in our activities. In most areas, ACT — by 14.4 per cent — the highest proportion of offences respondents indicated a greater level of confidence in cleared for more than 10 years. A police than was recorded nationally, as measured by the The clear up rate for offences against property cleared National Survey of Community Satisfaction with Policing. was exceeded by 5 per cent. ACT Policing narrowly failed to meet measure 15, persons The only targets not achieved — measure 1, the satisfied with their most recent contact with police — the number of offences against the person, reported or national average was 82.2 per cent, and ACT Policing becoming known per 100 000 population — was an achieved 80.4 per cent. However, the survey showed that aspirational ‘stretch’ target set by ACT Policing during the community believe that ACT police officers are ‘fair’ this reporting period, outside of target by 3.5 per cent, and ‘professional’ in the performance of their duties. which if measured against last year’s target, would have been exceeded. 5. TRAFFIC LAW ENFORCEMENT AND ROAD SAFETY 2. PERCEPTIONS OF CRIME We recorded 10 collisions resulting in 10 deaths during We achieved against the majority of measures aimed this reporting period. While this is a significant decrease at determining the public’s perception of crime. All six from the previous year, where 17 collisions claimed the of these KPIs are measured by the National Survey of lives of 20 people — a 50 per cent decrease — Community Satisfaction with Policing, conducted by an ACT Policing remains strongly committed to reducing the independent research company commissioned by the road toll to single digits. Australia and New Zealand Advisory Agency (ANZPAA) in which there are 2400 residents of the ACT and 28 507 Collisions with injuries also reduced during this people nationally participating in the survey. reporting period, down 4.9 per cent from the previous reporting period. Of note, 61.4 per cent of people surveyed were concerned about becoming a victim of housebreaking, We did not achieve against measure 22 relating to the and while there is a community perception of being prone public’s self-reporting of driving 10km per hour or more to motor vehicle theft, this is contrary to the significant over the speed limit. It is noted that ACT Policing has no results recorded in both these two categories. direct influence over motorist’s behaviours and attitudes.

3. POLICE RESPONSIVENESS 6. SUPPORTING THE JUDICIAL PROCESS We achieved against all KPIs measuring police responsiveness during this reporting period, with police ACT Policing achieved against all its KPIs in supporting attendance to Priority 1 (critical incidents) recording the judicial process, in particular, recording 79.9 per cent 87.7 per cent within eight minutes of receiving a call of briefs delivered to the DPP within the given timeframe and 97.4 per cent achieved within twelve minutes. (target of 75 per cent). This is an improvement from 2009–10, where ACT Policing recorded a result The response priority system was reassessed during the of 72 per cent. reporting period to place the highest possible imperative

ACT Policing Annual Report 2010–2011 25 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

7. CRIME PREVENTION POLICING ARRANGEMENT ACT Policing achieved all eight KPIs relating to crime The five-year Policing Arrangement between the prevention, including specific quality of life issues Commonwealth and ACT Governments and the such as speeding cars, dangerous or noisy driving; Commissioner of the AFP (see Appendix 1) provides louts and gangs; graffiti and vandalism; and drunken/ the enabling framework by which the AFP (ACT Policing) disorderly behaviour. provides policing services to the ACT.

We particularly achieved against our referral targets The Policing Arrangement defines the overarching (31, 32 and 34), where we are required to refer or powers and relationships between all parties involved, the divert identified people to support programs. objectives of which are:

During this reporting period the target for this measure „„ appropriate policing — providing an agreed level of was 55 or more young people referred to diversionary policing services for the ACT community programs. ACT Policing achieved the target with 95 „„ service quality — promoting and sustaining the high referrals to diversionary programs (restorative justice), quality of service provision exceeding the target by 72.7 per cent. „„ value for money — encouraging efficient and Our target for measure 32 was 5100 or more people effective service provision at an optimum cost with referred to community support agencies. We achieved an emphasis on continuous improvement the target with 6004 referrals to SupportLink. „„ capacity to deliver — providing for sufficient resources to deliver the services to agreed priorities and levels. Measure 34 — number of referrals to drug diversion programs — was exceeded by 63.1 per cent, an The Policing Arrangement was re-signed for a further five increase of 20.5 per cent compared with the previous years during this reporting period. On reporting period. Friday 24 June 2011 Minister for Home Affairs and Justice the Honourable Brendan O’Connor, Minister for Victims of Crime training was included for the first time Police and Emergency Services Simon Corbell and AFP during this reporting period, with 90 per cent of sworn Commissioner Tony Negus signed the 2011–2016 officers required to complete the course within 12 months. Policing Arrangement at a ceremony at the Edmund As at 30 June 2011, 83.7 per cent of sworn members had Barton Building — AFP Headquarters, Canberra. completed the training, well on track to meet the target. More information about our performance can be found at PURCHASE AGREEMENT Section A.9 — Analysis of Agency Performance. The Policing Arrangement provides for the establishment of an annual Purchase Agreement (see Appendix 2) PLANNING FRAMEWORK between the Minister for Police and Emergency Services, AND DIRECTION SETTING the Commissioner of the AFP and the Chief Police Officer for the ACT. MECHANISMS The Purchase Agreement specifies the type and level The AFP is a Commonwealth Statutory Authority of services required by the ACT Government from established under the Australian Federal Police Act 1979. ACT Policing as well as the agreed price of those services. ACT Policing is the community policing arm of the AFP It details the policing outcomes, outputs, performance responsible for the delivery of police services to the ACT. measures, targets and facilities to be provided and the powers and obligations of the Minister for Police and These services are delivered in accordance with the Emergency Services and Chief Police Officer for ACT, Policing Arrangement (Appendix 1); the Purchase and associated administrative arrangements. Agreement (Appendix 2); and Ministerial Directions (Appendix 3) — our three principal direction setting ACT Policing is directly accountable to the Minister for mechanisms that drive our planning frameworks. Police and Emergency Services for the achievement and delivery of the outcomes defined in the Purchase Our mission of keeping the peace and preserving public Agreement. The Chief Police Officer for the ACT is safety within the ACT is further supported by a robust required to report on outcomes to the Minister within internal governance framework. one calendar month at the end of each quarter, unless otherwise agreed by the parties.

26 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

The Purchase Agreement is the key mechanism by which Chief Police Officer in the management of ACT Policing. we plan our activities, and articulates the 34 KPIs in These committees include the Executive Committee, the which we are measured against. Executive Steering Committee, Workforce Management Committee, the Operations Committee and the newly We align our workforce and strategic priorities in established Business Committee. accordance with the requirements stipulated in the Purchase Agreement by allocating resources and A strategic workforce plan, which is approved by the specialist capabilities to service each output. Executive Committee, exists to ensure that sufficiently skilled staff are appropriately distributed across the agency The Purchase Agreement is re-negotiated annually prior in accordance with key priorities. to the commencement of each financial year (1 July). The 2011–2012 Purchase Agreement was signed by More information about our internal governance can be the Minister for Police and Emergency Services Simon found at Section C.5 — Internal Accountability. Corbell, Commissioner Tony Negus and Chief Police Officer Roman Quaedvlieg at a ceremony at the Edmund Barton Building — AFP Headquarters, Canberra on ORGANISATIONAL Friday 24 June 2011. ENVIRONMENT A MINISTERIAL DIRECTION The ACT represents the smallest policing jurisdiction in Australia with the lowest number of police as well as Clause 6 of the Policing Arrangement allows the Minister police per capita. This is sustainable at present due to for Police and Emergency Services to provide general Canberra’s population which is densely concentrated directions to ACT Policing (in writing) through a Ministerial and mainly located in low to medium density suburbs, Direction (see Appendix 3). The Ministerial Direction is interspersed with considerable open spaces (some of updated annually, in line with the Purchase Agreement, which are subject to in-filling developments for new and provides guidance on specific areas of focus relating suburbs) and surrounded by significant tracts of bushland to policy, priorities and goals for the provision of police and grazing properties. services, without issuing directions on operational matters. Our footprint — in terms of our interface with the public The 2010–2011 Ministerial Direction identified the and our policing presence — will change and adapt as following areas of special focus: Canberra continues to grow and develop. „„ take a leadership role with partner agencies in the Emerging suburbs such as Lawson, Wright and Coombs, delivery of liquor industry reforms in the ACT (with and the developing suburbs of Crace, Casey, Bonner and particular emphasis on minimising the adverse effects Beard, place an additional responsibility on our services of alcohol-related violence in public places) and continually challenges our thinking. „„ work with partner agencies to develop a property crime reduction strategy „„ optimise mobile technology in police vehicles and communications systems to increase police efficiency, visibility and exchange of information with the community „„ continue to target traffic offences and drink driving with the aim of improving road safety within the Territory.

The 2011–2012 Ministerial Direction was signed by the Minister for Police and Emergency Services Simon Corbell at a ceremony at the Edmund Barton Building — AFP Headquarters, Canberra on Friday 24 June 2011.

INTERNAL GOVERNANCE FRAMEWORK Our governance arrangements enable effective operational and organisational planning. A range of internal committees provide support to the South district general duties on bicycle patrol.

ACT Policing Annual Report 2010–2011 27 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

As the seat of Commonwealth Government, the ACT We also draw on information and expertise from the features a high number of Commonwealth assets wider AFP in the areas of forensic services, information and interests, including national icons which require technology, technical operations, professional unique policing solutions, and a high number of standards, commercial support, policy and learning and visiting dignitaries which ACT Policing is responsible development. The ACT is fortunate to be able to purchase for managing and escorting securely. world-class services in all of these disciplines at an economical price from the AFP, and further rely on a cost- Similarly, on a per capita basis, Canberra hosts a significant free surge capacity of sworn and unsworn staff from AFP number of foreign embassies and delegations. Those National operations in times of emergency or need. premises, their occupants, and frequent visitors, are entitled to special levels of protection and immunity under As part of the wider AFP, we also provide opportunities international conventions. for our members and support our colleagues through offshore deployments such as assisting with disturbances The Territory is also located entirely as an enclave within at the Christmas Island detention centre, or providing the state of New South Wales and this geographical additional policing capability to New Zealand after the proximity means that there are significant cross-border February 2011 earthquake in Christchurch. impacts affecting the services that we provide. From a policing perspective, these impacts include cross-border ACT Policing also engages with other police jurisdictions and organised and volume crime and road safety issues Commonwealth agencies and is represented on national and including pursuits and road trauma. international law enforcement forums including:

The Territory is also unique in terms of the way it accesses „„ The Australia and New Zealand Policing Advisory its policing services through the Policing Arrangement Agency — provides policing policy and strategic and the Purchase Agreement (see Appendices 1 and 2 advice, research capacity, knowledge management respectively). As a contracted police service to the and information sharing services to Police Ministers ACT Government, we are required to deliver a policing and Commissioners throughout the Australian capability across the suite of community policing Commonwealth, its states and territories and responsibilities under the Commonwealth (Australian New Zealand. Federal Police) function. The Chief Police Officer is a member of the ANZPAA As a key agency within the Territory’s criminal justice Board of Management. system, ACT Policing works closely with a wide range „„ CrimTrac — develops and provides national of other ACT agencies to protect the community. These approaches to information sharing solutions for law agencies include the Department Justice and Community enforcement agencies. Safety (DJaCS), the courts and the DPP. The Chief Police Officer is a member of the CrimTrac We also collaborate with the DJaCS on matters applying Board of Management. to legislative reform and on matters of common „„ The Australian Crime Commission (ACC) — a interest such as liquor licensing enforcement, victim Commonwealth statutory body working nationally with liaison and emergency management (including critical other Commonwealth State and Territory agencies to infrastructure protection). counter serious and organised crime.

Our agency further works with the: The Chief Police Officer is a member of the ACC Board „„ Department of Territory and Municipal Services in of Management. the joint promotion of save driving behaviour and „„ The Ministerial Council for Police and Emergency conditions on ACT roads. Management — Police (MCPEM–P) and its „„ Department of Health on issues such as assistance Senior Officers Group — which seeks to promote with the management of persons with mental health a coordinated national response to law enforcement issues who come to police attention and the referral of issues and to maximise the efficient use of police persons to drug diversion programs. resources. MCPEM-P has implemented initiatives „„ Emergency Services Agency — which includes which increase its capacity to establish and implement Ambulance, Fire Brigade, Rural Fire Service and the national law enforcement. State Emergency Service, to achieve a whole-of- The Chief Police Officer is a member of the MCPEM-P government approach to emergency management. and its Senior Officers Group.

28 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

„„ The Ministerial Council on Drug Strategy — overstretched and responded to more incidents in 2010 supported by the Intergovernmental Committee on than the other patrol zones of Belconnen, Gungahlin, City Drugs — is the peak policy and decision-making body and Tuggeranong. The day-shifts of Woden, Belconnen, in relation to licit and illicit drugs in Australia. The role and Gungahlin patrols were required to respond to more of the council is to determine national policies and incidents than the day-shifts of other patrols. On the other programs intended to reduce drug related harm within hand, the night-shifts of City and Tuggeranong patrols the Australian community. were required to respond to more incidents than the night- shifts of other patrols. The Deputy Chief Police Officer — Crime, is a member of the Ministerial Council on Drug Strategy. Average distances travelled by Woden and Tuggeranong „„ National Counter-Terrorism Committee — the Chief patrols to attend incidents requiring a rapid response Police Officer is a substantive member of the NCTC (priority categories 1 and 2) were higher than the ACT and chairs its chemical, biological, radiological and average of 2.94 km with these members travelling on nuclear sub-committee. average more than 3.6 km. „„ Pearls in Policing — an international ‘think tank’ As a result, Gungahlin will have the additional involving representatives from more than 35 law responsibilities for the suburbs of Giralang, Kaleen, enforcement agencies from around the world to share Downer and Dickson, the latter of which involves A their global ideas, knowledge and experiences relating increased night patrols. to policing. City Police Station will patrol the additional suburbs The Chief Police Officer is Australia’s representative for of Yarralumla, Parkes, Barton, Fyshwick, Beard, Oaks Pearls in Policing, and its Program Manager. Estate and Capital Hall — all previously Woden patrol „„ Australia New Zealand Police Commissioner’s responsibilities. Forum — the Chief Police Officer is a member of Woden will patrol the additional suburb of Hume, as well this forum. as maintaining the remainder of its existing patrol zone.

These changes — which are in effect from 1 July 2011 IDENTIFICATION — take into account incident rates by suburb, staffing and AND RESPONSE distance travelled by general duties members. TO SIGNIFICANT ACT POLICING RE-STRUCTURE ORGANISATIONAL CHANGE ACT Policing re-structured its functions during this AND/OR THE REVISION reporting period to maximise resources on the frontline TO ADMINISTRATIVE and create greater synergies between ‘Intelligence’ and ARRANGEMENTS ‘Crime Prevention’. The re-structured ACT Policing is part of a broader There have been a number of organisational and strategy to ensure we are best positioned to deliver administrative changes during the reporting period that on our KPIs, and takes into account future financial reflect a greater focus on the frontline — where our critical implications, ensuring first and foremost that the frontline mass of resources is focused. is resourced appropriately. RE-FOCUSING PATROL ZONES The re-structure includes the amalgamation of Crime Prevention with ACT Policing Intelligence, and Traffic ACT Policing re-focused its patrol zones during this Operations and Counter-Terrorism and Emergency reporting period to ensure our general duties officers Management with ACT Policing Operations. are effectively distributed across the Territory. The amalgamation of Crime Prevention with ACT Policing The growing population and emerging suburbs in Intelligence recognises the need for intelligence-led crime Canberra along with a desire to sustain the low volume prevention, and the need to integrate crime prevention crime rates we’ve contributed to were catalysts for the activities into the broader ACT Policing. The primary intent patrol zones review. of this amalgamation is to ensure that the diverse utility, When comparing incident rates — the number of skills, and extensive community network established by incidents attended to by General Duties in 2010 per Crime Prevention can be surgically deployed through patrol-based full-time equivalent (FTE) — it became directive intelligence, and incorporated into any facet of apparent that members of the Woden patrol zone were ACT Policing.

ACT Policing Annual Report 2010–2011 29 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Chief Police Officer Roman Quaedvlieg, Minister for Police and Emergency Services Simon Corbell, Minister for Home Affairs and Justice Brendan O’Connor and AFP Commissioner Tony Negus at the signing of the Policing Arrangement, June 2011.

The expanded ACT Policing Operations function will COURT ATTENDANCE NOTICES align with the Response portfolio and reflects the close link between operational planning and coordination of A trial of Court Attendance Notices (CANs) began in frontline resources. May 2010 to expedite minor matters through the judicial system and reduce the burden of service of subpoenas on These changes — which are in effect from 1 July 2011 ACT Policing. — will also see an executive team reduction comprising eight Superintendents (formerly 10) and three corporate CANs are issued on-the-spot — similar to traffic and Coordinators. Deputy Chief Police Officers Bruce Hill and criminal infringement notices (TINs and CINs) — to provide David McLean change portfolios under this restructure to officers with the ability to serve a court attendance notice ensure cross-pollination between Response and Crime. on an individual at the time of the offence, as opposed to lodging information back at the station and then sending ORGANISED CRIME AND a notice through the mail. COUNTER-TERRORISM The initial trial of CANs focused on ‘prescribed content of INVESTIGATIONS TEAM alcohol’ matters, that is, drink driving offences. A review was conducted during this reporting period to determine The Organised Crime and Counter-Terrorism Investigations the viability of the system as an ongoing option available Team was introduced within the Criminal Investigations to our officers for placing matters before the court. The function, expanding the drug investigation capacity during evaluation concluded that the use of CANs was a more this reporting period. efficient way of placing matters before the court for both The aim of this change is to build drug investigations ACT Policing and the broader judicial system. from the street-level supply of drugs through a proactive CANs have now been expanded and are used for any approach to long-term investigations of organised criminal offence able to be progressed by summons such as minor entities impacting upon the ACT Community. theft and common assault. More than 20 CANs were The broad mandate within the team includes a proactive issued during this reporting period. approach to seizure of criminal assets using the Crime Act 2002 (ACT).

30 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

POLICE OPERATIONS CENTRE Management Team to incorporate the post-prosecution REDEVELOPMENT review and analysis of briefs of evidence. This has improved brief preparation, adjudication, performance The redevelopment of the Police Operations Centre (POC) at court, and analysis of outcomes. began during this reporting period. The refurbishment of the POC includes the construction ADMINISTRATION OF of a theatrette style room, and enhanced infrastructure to meet the demand of a dynamic work environment when LEGISLATION OR OTHER responding to major events or critical incidents. When not REGULATORY ACTIVITIES in use for emergency management purposes, the POC will be used as a multi-purpose training room. The Australian Capital Territory Self Government Act 1988 provides that the ACT Executive has the The workstation configuration will offer an increase of responsibility of governing the ACT with respect to 130 per cent in capacity. Technology enhancements matters of law and order. The ACT Legislative Assembly, will support the command and control function of the however, has no power to make laws with respect to the POC, which includes additional inputs such as CCTV and provision by the AFP of police services in the ACT. As MeshNet video streams to further enhance investigations. such there is no ‘police Act’ or similar legislation in the A The catalyst for the POC redevelopment was a review of ACT, with the AFP being responsible for providing policing the existing infrastructure which identified the need for services to the ACT under s. 8 of the Australian Federal improvement to reflect current methodologies in response Police Act 1979 (the Act). to emergency management. Under ss. 8(1)(a) of the Act, the Minister for Home The proposed works are scheduled for completion in the Affairs and Justice, and the ACT, have agreed to enter latter part of 2011. into arrangements for the provision of police services in relation to the ACT that are in respect of ACT functions PROCEDURAL REFORM IN BRIEF as defined by s. 3 of the Australian Capital Territory Self MANAGEMENT Government (Consequential Provisions) Act 1988. The Act provides that, in addition to any other powers In July 2010 Judicial Operations initiated reform of the and duties, a member of the AFP has, when performing policy, practices and procedures of our brief management functions in the ACT, the powers and duties conferred or process. The reforms were aimed at improving ACT imposed on a constable or on an officer of police by, or Policing’s performance in supporting the judicial process, under any law (including the common law), of the ACT. establishing a whole-of-brief management system, identifying and implementing strategies to reduce court Police powers and duties are outlined in s. 9 of the Act, costs, and further developing the relationships with the and include the prevention of crime; protection of persons DPP and the ACT courts through engagement and the from injury or death and protection of property from exchange of information and ideas. damage, whether arising from criminal acts or otherwise; and the preservation of peace and good order. The reforms were introduced progressively throughout the year and included the restructure of the Brief

@CPOACT Tough job. Phenomenal men and women in ACT Policing. Takes a special kind of person. Thank you. Via web in reply to CPOACT.

@CPOACT The term “domestic disturbance” stretches far and wide doesn’t it? Officers never know what they’re gonna get when attending a job. Via web in reply to CPOACT.

@CPOACT just wanted to thank ACT Policing for their assistance with the #Equallove rally in Civic on Saturday. They did a fantastic job!

ACT Policing Annual Report 2010–2011 31 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Our powers are derived from both ACT and „„ Crimes (Street Offences) Amendment Act 2008 Commonwealth legislation. „„ Crimes Act 1900 Commonwealth legislation: „„ Criminal and Civil Justice Act 1351 25 Edw 3 St 5 c 4 „„ Acts Interpretation Act 1901 „„ Criminal Code 2002 „„ Commonwealth Places (Application of Laws) Act 1970 „„ Domestic Violence and Protection Orders Act 2001 „„ Australian Federal Police Act 1979 „„ Drugs of Dependence Act 1989 „„ Australian Federal Police Regulations 1979 „„ Emergencies Act 2004, except schedule 1 „„ Crimes Act 1914 „„ Evidence (Miscellaneous Provisions) Act 1991 „„ Crimes Amendment (Controlled Operations) Act 1996 „„ Evidence Act 1971 „„ Crimes Amendment (Forensic Procedures) Act 2001 „„ Evidence Act 1995 (Cwlth) „„ Crimes at Sea Act 2000 „„ Firearms Act 1996 „„ Crimes (Aviation) Act 1991 „„ Human Rights Act 2004 „„ Crimes (Internationally Protected Persons) Act 1976 „„ Liquor Act 2010 „„ Criminal Code Act 1995 „„ Magistrates Court Act 1930 „„ Criminal Code Amendment (Theft, Fraud, Bribery and „„ Major Events Security Act 2000 Related Offences) Act 2000 „„ Prohibited Weapons Act 1996 „„ Customs Act 1901 „„ Victims of Crime Act 1994 „„ Financial Management and Accountability Act 1997 „„ Witness Protection Act 1996 „„ Financial Management and Accountability „„ Terrorism (Extraordinary Temporary Powers) Act 2006. Regulations 1997 „„ Freedom of Information Act 1982 „„ Occupational Health and Safety (Commonwealth SUBSIDIARIES, JOINT Employment) Act 1991 VENTURES AND „„ Privacy Act 1988 PARTNERSHIPS „„ Proceeds of Crime Act 2002 To effectively police Canberra, we are involved in a number „„ Safety, Rehabilitation and Compensation Act 1988 of joint ventures and partnerships with the community, „„ Surveillance Devices Act 2004 government and non-government stakeholders as well as „„ Telecommunications Interception Act 1979 private and federal bodies. „„ Telecommunications (Interception) and Listening These partnerships enable us to work collaboratively with Device Amendment Act 1997 other agencies to enhance service delivery and to gain „„ Workplace relations Act 1996 valuable perspective from these agencies. „„ Anti Money Laundering and Counter Terrorism Details of these ventures and partnerships are detailed in Financing Act 2006. Table A.2.1.

ACT legislation: „„ Bail Act 1992 „„ Children and Young People Act 1999 „„ Confiscation of Criminal Assets Act 2003 „„ Court Procedures Act 2004 „„ Crime Prevention Powers Act 1998 „„ Crimes (Child Sex Offenders) Act 2005 „„ Crimes (Forensic Procedures) Act 2000 „„ Crimes (Restorative Justice) Act 2004 „„ Crimes (Sentence Administration) Act 2005 „„ Crimes (Sentencing) Act 2005

32 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

Table A.2.1 — ACT Policing subsidiaries, joint ventures and partnerships

Agency name Type Nature of involvement ACT Corrective Services MoU Detention arrangement (Terrorism Act 2006), working relationship. ACT Crime Stoppers Ltd MoU/partnership Working relationship. Crime Stoppers — a partnership between the AFP and other corporate sponsors — operates nationally and has become an integral part of policing. Crime Stoppers gathers information supplied by the community, which is vitally important to crime fighting and prevention. Crime Stoppers and ACT Policing work together to keep our community safe. ACT Department of Disability, Housing MoU Sexual assault of children and young people, and Community Services working relationship. ACT Director of Public Prosecutions MoU Prosecution support, case management hearings and committals. Victim support. Prosecution policy and guidelines. A ACT Environment Management Authority MoU Control of noise pollution in the ACT. ACT Fire Brigade an ACT Rural Fire MoU Fire investigations and search and rescues in ACT. Service ACT Forests (Department of Urban MoU Emergency disposal site. Services) ACT Health MoU Diversion programs, cooperation in drug, alcohol, poison and other substance matters. Mental health intervention partnership. ACT Internal Omnibus Network (ACTION) MoU Establishment of the Security Transport Monitoring Centre. ACT Department of Justice and MoU Restorative Justice Unit, CCTV systems, case Community Safety management systems access. ACT Office of Road Safety MoU We work with the Office of Road Safety to coordinate community road safety messages. Government resources, such as speed camera vans and Road Transport Authority Vehicle Inspectors, are also included in coordinated traffic operations where appropriate. ACT RSPCA MoU Investigations into animal welfare matters. ACT WorkCover MoU Working arrangements for workplace incidents/ investigations. Australian Crime Commission The ACC is a The ACC Board consists of Commissioners from all Commonwealth State and Territory police forces (including the Chief statutory body working Police Officer), Secretary of the Commonwealth nationally with other Attorney General’s Department, Chief Executive Commonwealth, State Officer Customs, the Director-General of Security and Territory agencies and the Chairperson of Australian Securities and to counter serious and Investments Commission. organised crime Canberra Cabs MoU Incident reporting. Canberra Hospital MoU Working relationship — forensic and medical sexual assault care. Canberra Multicultural Community Forum MoU Working arrangements. Canberra Rape Crisis Centre MoU Working arrangements, victims of crime support. Commonwealth Attorney-General and all MoU Seizing and transfer of evidence. State/Territory Attorney-Generals

ACT Policing Annual Report 2010–2011 33 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Agency name Type Nature of involvement CrimTrac An inter-Governmental The MCPEM–P defines the agency’s strategic agreement signed by directions and key policies, sets initiatives and all Australian Police appoints CrimTrac Board of Management members. Ministers, including The Director Corporate Services is a member of the ACT Minister for CrimTrac’s Strategic Issues Group, providing guidance Police and Emergency to the Board and Chief Executive of CrimTrac on Services, to develop critical projects. and host the The Chief Police Officer is a member of the technology required CrimTrac Board. to give police across Australia ready access to information needed to solve crimes CrimTrac — DNA database MoU National Criminal Investigation DNA Database — input and cooperation of data matching. Department of Defence MoU Bomb incidents in the ACT. Department of Environment Land and MoU Provision of crime data. Planning, ACT Planning Authority, ACT Attorney-General Domestic Violence Crisis Service MoU Working relationship, cooperative arrangements and victim support. ACT Department of Education and MoU Working arrangement between ACT Policing and Training School Education Division. Emergency Services Australia MoU Working relationship — fire, search and rescues, ambulance, triple zero. Lifeline Canberra MoU Personal support line. Mental Health ACT, Calvary Health Care MoU Working relationship. ACT, Canberra Hospital, ACT Ambulance Service Neighbourhood Watch MoU Working relationship, crime statistics, crime prevention. NSW Police Force MoU Liaison during national campaigns and on an ad hoc basis. We also conduct joint operations with NSW Police including criminal investigations and traffic operations. Pharmaceutical Guild Association Partnership Project STOP is a joint policing and proactive strategy that assists in identifying inappropriate patterns of sales/use in pseudoephedrine which may be diverted for the purpose of manufacturing illicit drugs. Police and Community Youth Club Partnership Working relationship, crime prevention. Assistance in staffing PCYCs, joint activities and programs directed at young people. SupportLink Commercial Our members refer victims of crime and those relationship in crises to Supportlink for counselling and support services.

34 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

strategy; a revitalised intelligence collection and analysis SECTION A.3 — effort against volume property crime; targeting known recidivist offenders; and enforcing bail conditions on HIGHLIGHTS known property crime offenders.

Crime and safety management was a particular focus More information about our crime statistics can be found during this reporting period. Emphasis was placed on at Section A.9 — Analysis of Agency Performance. volume and property crime with intelligence-led policing facilitating the targeting of recidivism and criminality. OPERATION LAVERDA The efforts expended by ACT Policing resulted in a Operation Laverda — investigation into a number of significant reduction in burglaries (down 32.7 per cent), aggravated robberies committed over the preceding and decreases of 37.3 per cent and 21.8 per cent in years on clubs and ACTTAB outlets — involved offenders stolen motor vehicles and property damage respectively. entering business premises armed with firearms and Prior to this reporting period, the last sustained murder escaping with substantial sums of money. conviction in the ACT was in 1998. In 2008 Operations Two men were identified as suspects and were Fortis and Adana respectively resulted in the arrests of subsequently targeted. a man for the murder of a man and woman in Downer; A and the arrest of a woman for the murder of another In January 2011 the two men — both aged 33 — were woman in Charnwood. On 25 March 2011 and arrested, allegedly on the way to committing an armed 3 May 2011 respectively, the ACT Supreme Court robbery on a supermarket in Kambah. One of the men has found both parties guilty, the latter involved a jury. These since entered a guilty plea to this offence, and a firearm were significant investigative highlights for ACT Policing, has been recovered through investigations. The other was particularly for the investigators who worked tirelessly, later charged with a range of serious and violent robbery some for years, on bringing these matters to justice, and offences dating back to December 2008. Among the achieving the ACT’s first murder conviction in 13 years. 19 charges were six counts of aggravated robbery, four of theft, and two of aggravated burglary, as well as attempted aggravated robbery, take motor vehicle without NOTEWORTHY consent, money laundering, possessing a prohibited OPERATIONAL firearm and damage to property. The man also faced ACHIEVEMENTS arson charges resulting from an attempt to blow open an ATM in March 2009. PROPERTY AND VOLUME CRIME Operation Laverda also included investigations into a number of aggravated robberies on fast-food restaurants In July 2010 a volume crime reduction strategy was and similar ‘soft’ targets in the ACT over the 2009–10 developed to address an increase in burglaries and stolen period. These offences involved up to three people motor vehicles across the ACT. entering premises armed with knives and/or a firearms. ACT Policing established an intelligence-led model Several teenagers were identified as suspects and to identify emerging volume crime trends, and target have been subsequently charged during this reporting individuals/groups through the execution of search period with either aggravated robbery or receiving warrants, a pro-arrest approach and aggressive bail stolen property. compliance activity. Operation Laverda encompassed assistance from many During the reporting period the ACT recorded significant areas of ACT Policing and the broader AFP, including decreases in most reported crimes compared with Criminal Investigation and Crime Targeting teams, General the previous financial year. Burglaries declined by Duties, ACT Police Intelligence, Specialist Response and 32.7 per cent, motor vehicle thefts by 37.3 per cent, Security (SRS), AFP Forensics, Traffic Operations, Judicial with property damage down 21.8 per cent. Operations, Crime Prevention’s Victim Liaison Officers and a number of other specialist teams. While many factors can contribute to these significant decreases, particularly in property crimes such as motor vehicle theft and burglary, we believe several ACT Policing initiatives contributed to these significant downward trends. These include: the establishment of a dedicated property crime team with an aggressive crime-targeting

ACT Policing Annual Report 2010–2011 35 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

OPERATION TARANSAY MENTAL HEALTH COMMUNITY AND KEYS — HOMICIDE POLICING INITIATIVE INVESTIGATIONS ACT Policing, with the Chief Minister for the ACT Katy ACT Policing’s Criminal Investigations function continued Gallagher, launched its Mental Health Community Policing to investigate the alleged murders in Hughes and Initiative in June 2011 following an extensive review Belconnen, both of which occurred in May 2010. into how we recognise, relate and respond to people in our community experiencing a mental illness when The 2009–10 Annual Report reported the arrest of one they come to police attention. This was a significant step man in relation to Operation Taransay — the shooting forward for us, and our partnership with ACT Health. death of a man while in a car in Hughes. In August 2010, two additional men were arrested and charged with their Police are often the first responders to incidents involving involvement in this murder. an individual living with a mental illness. Through an analysis of our reporting system in 2010, it was estimated The three men have been committed to the ACT Supreme that 10 per cent of all cases responded to by police Court for trial. One of the men has been committed on had a mental health element, and that approximately the charge of murder, and the remaining two for aiding 80 minutes was spent on each mental health job. and abetting, and inflicting grievous bodily harm. The formal launch of the initiative followed a pilot study A man and two women were also arrested in relation to commissioned by Chief Police Officer Roman Quaedvlieg Operation Keys — the suspicious death of a man found in July 2010. The pilot study identified the NSW Police in his apartment in Belconnen. This matter is before the Force Mental Health Intervention Team model and court (as at 30 June 2011). Charges include murder and associated training as best practice within the Australian accessory after the fact. context, and recommended the establishment of a team The investigation and subsequent arrest of alleged within ACT Policing to oversee and implement a number offenders during this period is a significant policing of reforms: achievement involving complex homicide investigations. 1. The development and implementation of a training package to equip frontline police officers with a greater PROJECT ANZIO understanding of mental illness, ensuring better Project Anzio is an intelligence-led, targeted approach outcomes for all involved and more effective use of to the sampling of eligible offenders under the Crimes police resources. (Forensic Procedures) Act 2000. The forensic sampling The training package was purchased from NSW Police includes DNA and fingerprints from people convicted of Force during this reporting period and tailored to the an offence in the past five years that carry a penalty of ACT environment. The inaugural training program more than 12 months imprisonment. The data obtained took place in June 2011. Representatives from from the sampling is retained against a person’s profile various government and non-government agencies and entered on the National Criminal Investigation DNA participated in the training which also involved Database (NCIDD). discussions with mental health patients.

During the reporting period ACT Policing Intelligence 2. A world-first trial of embedding mental health managed 191 DNA samples and provided support to clinicians in ACT Policing Operations (communications frontline policing through the preparation of 64 photo command centre), to directly support the frontline boards, undertaking 70 facial recognition probes, by identifying the most effective response to an responding to interstate forensic inquiries on behalf individual’s health. of investigators, and through the development and enhancement of ACT Policing liaison with relevant Mental health clinicians began working in ACT Policing national and international bodies regarding facial Operations in March 2011 during peak periods, recognition and biometrics. Thursday through to Sunday, 12 – 11.30 pm. Clinicians provide support to police through the provision of In addition, 917 forensic referrals (DNA and/or fingerprint expert advice, and can arrange for specialist support to matches to crime scenes) were managed and referred to police in the field. By having access to the ACT Health investigators. Facial recognition training was also delivered database they can also evaluate a mental health to ACT Policing in conjunction with the Department of patient’s history and can provide advice on how to best Immigration and Citizenship (DIAC). approach a crisis situation, meaning police are better informed about individual circumstances.

36 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

3. Placement of a Mental Health ACT worker Compulsory Third Party insurance, as well as 474 (psychologist) within ACT Policing to work alongside unlicensed, 57 disqualified, and 148 suspended drivers. the Mental Health Initiative Team, providing Working in cooperation with ACT Roads and Traffic a communication conduit between police and Authority (RTA) inspectors, the RAPID team also identified key stakeholders 1213 defective vehicles.

As well as providing specialist advice in the In total, the RAPID team scanned more 856 743 number development of best practice guidelines and policy, plates and issued 4858 Traffic Infringement Notices the psychologist also delivers components of the (TINs) in its first full year of operation. mental health training package. RAPID has also contributed to general crime reduction in These reforms are aimed at improving our response to the ACT with a number of stolen motor vehicles recovered people in the community living with a mental illness and as part of RAPID operations during this reporting period. improving interoperability between agencies to enhance It has also identified a number of people with outstanding a whole-of-government approach. warrants for arrest.

The mental health reforms is a result of an agreement While RAPID has proved itself as a first-rate asset to road between Mental Health ACT, Calvary Health Care ACT, safety in the ACT by identifying drivers who pose the The Canberra Hospital, ACT Ambulance Service and greatest risk to others, it also provides us with an easily A ACT Policing. deployable and immediate method of identifying a range of criminality associated with driving unregistered LAUNCH OF A RAPID CAPABILITY and uninsured vehicles, including the monitoring of movements of registered child sex offenders under the On 1 July 2010 the full RAPID (Recognition and Analysis Australian National Child Sex Offenders Register (ANCOR). of Plates IDentified) capability — including three vehicles specially fitted with Automatic Number Plate Recognition MERCURY 2010 — (ANPR) technology and the introduction of six dedicated officers — was launched. MULTI ‑JURISDICTIONAL COUNTER‑TERRORISM EXERCISE RAPID was trialled by ACT Policing in 2009 to detect unregistered and unlicensed drivers by scanning the The deployment phase of the National Counter-Terrorism number plates of Canberra motorists. It was found that Committee’s (NCTC) multi-jurisdictional exercise — Mercury approximately one-third of fatal collisions in the ACT 10 — took place over two days in August 2010 involving involved unregistered/uninsured or unlicensed drivers, more than 300 ACT Policing members. posing a significant risk on our roads. Over the course of a 48-hour period, ACT Policing In the 2009–10 financial year, 20 fatalities were recorded responded to several simulated attacks, including a staged on ACT roads, seven of which involved an unlicensed bombing of an electrical substation, and a hypothetical driver or an unregistered vehicle. Ten fatalities were complex hostage negotiation at the building designated recorded on ACT roads during this reporting period, as New Zealand’s High Commission. As a result, the of which only one involved an unlicensed driver in an Police Operations Centre, the Territory Crisis Centre and unregistered vehicle (a quad bike). the Public Information Coordination Centre were stood

During the reporting period the six-person team identified 1772 unregistered vehicles, and 780 vehicles without

The three purple RAPID vehicles.

ACT Policing Annual Report 2010–2011 37 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

ACT Policing responds to Mercury 10 in the Police Operations Centre. up to provide an operational response and a coordinated YOU’D MAKE A GREAT COP — whole-of-government approach to information flow ACT POLICING RECRUITMENT (through the media to the ACT community). Chief Police CAMPAIGN Officer Roman Quaedvlieg took control of the Territory (as Territory Controller). The You’d make a great cop campaign was launched in September 2010 to support, for the first time, a local ACT Policing worked closely with both ACT and recruitment effort. The campaign was a new approach Commonwealth Government agencies including to recruiting for ACT Policing, providing an opportunity to the Australia Defence Force to resolve the staged attract a diverse range of people from Canberra and the ‘terrorist attacks’. surrounding region. The purpose of Mercury 10 — the largest multi- ACT Policing focused on targeting candidates interested jurisdictional exercise to date — was to provide in a ‘community policing career’ in the ACT. The goal government agencies and emergency services with was to find and secure 100 recruits seeking a career an opportunity to put their counter-terrorism response challenge, both physical and mental. People who wanted training into practice and review existing processes and to contribute to the community and understood the responses to such incidents. It also allows us to build on importance of community relationships, and above all cooperative and integrated working relationships that who possess empathy and integrity. we enjoy with other State, Territory and national law enforcement partners. The eight week campaign — comprising media and advertisements appearing in print, online, television and A comprehensive outcomes report on the exercise has radio — profiled nine of our existing ‘great cops’ from a provided focus for improving arrangements in the ACT. range of functions including SRS, victim liaison, criminal These recommendations are being implemented. investigations, intelligence, general duties and traffic.

Four information sessions — involving several senior police officers — were held at the AFP College to provide potential recruits with a realistic view of life at the AFP

38 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

College, the selection process, and more importantly, The festival received a significant amount of positive what it’s like working on the frontline of policing. feedback.

At the conclusion of the campaign, 1355 applications The Eid al-Fitr is an annual holy day in the Islamic calendar were received. Twenty-five per cent were women. More to celebrate the end of the fasting month of Ramadan. than 70 per cent were aged 30 years or under and 76 per cent of applicants were from the ACT and NSW. OPENING OF EXHIBIT Of those who applied, 20 per cent indicated that they MANAGEMENT CENTRE were from a cultural group other than Oceania. The purpose-built Exhibit Management Centre (EMC) — After successfully completing several gateways, some situated in Vicars Street, Mitchell — was officially opened 270 applicants took part in assessment centre workshops for business in November 2010. during March and April 2011, taking part in scenario based group activities to test their capacity for teamwork The previous exhibit management facility — the and problem solving. They also underwent literacy and Belconnen Property Office — was typical of the era in cognitive verification testing. Again, senior members were which it was built and became increasingly overcrowded, involved in assessing potential recruits to determine the and unable to sustain the exhibit requirements of a quality of the candidates and their ability to adapt what modern police service. A they know into scenarios. The contemporary new facility is more than 3500 After a rigorous three month process, 111 applicants square metres in size and contains more than 3000 successfully completed the selection gateways. square metres of storage room — space required to accommodate the hundreds and thousands of items held The culmination of the campaign was the arrival of for criminal investigations along with lost/stolen property. 13 women and 12 men at the AFP College in Barton on 6 June 2011 for the commencement of the inaugural The EMC also has the capacity to hold more than 90 ACT Policing Federal Police Development Program vehicles on hoists, 342 medium storage containers and 3/2011. approximately 570 pallets. It also provides an office space and amenities for staff who conduct duties relating to the Our first recruits — ranging in age from 24 to 52 — have ACT Firearms Registry which checks and issues firearm a diverse range of backgrounds with their collective licences; the ACT Drug Registry which secures and employment history encompassing existing AFP unsworn transfers the analysis of all drugs seized by police; and the members, the Australian Defence Force, and an insurance exhibit registrars who secure, lodge and store all exhibits broker; personal trainer, newspaper art director and coming into police possession. supermarket cashier. Some of the exhibits housed in the new facility date back EID AL-FITR to 1966, including items relating to the murder of AFP Assistant Commissioner Colin Winchester, the carpet In September 2010 Canberra’s inaugural Eid al-Fitr which was used in the unsolved murder of Allen Redston festival was held at the John Dunmore Lang Park in the and a 6 foot sword found on an ACTION bus. Parliamentary Triangle. ACT Policing played a lead role in It took 25 days to move the 600 000 plus items from the planning, managing and funding this event as part of its previous facility, the majority of which took place at night community engagement approach. to maintain visitor continuity through the day at the An estimated 4000 people from the Muslim and ACT Firearms Registry. Canberra community attended the festival with more than Planning for the facility began in 2007 to cater for 3500 amusement ride tickets sold. existing and future needs of ACT Policing. The day started with a traditional ‘Welcome to Country’ by Ngunnawal Elder ‘Aunty Agnus’ followed by a Wiradjuri performance. At midday members of the Muslim community joined in prayer, after which a Qu’ranic recitation was given by young members of the community. A range of attractions including the Ottoman Military Band, Chinese Lion Dancing, amusement rides and various food stalls were on display.

ACT Policing Annual Report 2010–2011 39 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

INTRODUCTION OF ALCOHOL — advertisements also played on big screens at Regatta CRIME TARGETING TEAM Point, Lake Burley Griffin during this major event. During the reporting period the ACTT conducted The 10-person Alcohol Crime Targeting Team (ACTT) 476 inspections on licensed premises, issued 38 commenced operation on 1 December 2010 to coincide cautions, 90 Criminal Infringement Notices (CINs), with the introduction of the Liquor Act 2010 (ACT), and 10 matters are under investigation with a view to with the aim to enforce the new legislation, and reduce prosecute or refer to Office of Regulatory Services (ORS) alcohol-related violence and crime through education for occupational discipline. and engagement. The ACTT has been proactively targeting anti-social The Play up, Pay up campaign — launched in March 2011 behaviour through standard tactical plans, analysing in the lead up to Skyfire — comprised 30 second historical breaches of the Act, and licensed premises that television and radio advertisements, and online search are continually coming to police attention for irresponsible advertising in support of our law enforcement efforts, service of alcohol and crowd control issues. and in particular, the introduction of on-the-spot fines as a result of the liquor reforms. The ACTT was also active at a number of key events during the reporting period including Operation Unite As part of our sponsorship of Skyfire — to reduce (December 2010 and May 2011), New Years Eve 2010, alcohol-related violence and drink driving at the event Summernats, Prime Minister’s XI, Australia Day festivities, National Multicultural Festival, the ActewAGL Royal Canberra Show, Skyfire and Groovin’ the Moo (University of Canberra).

Since the formal implementation of the ACTT on 1 December (until 30 June 2011), there were 620 people lodged into protective custody for intoxication, a decrease of 21.6 per cent (from 791 people) compared to the same seven month period the previous year (1 December 2009 to 30 June 2010). When comparing financial years, the decrease is 6.4 per cent.

A key element of the success of the ACTT has been the close working relationship established with the ORS. We worked with the ORS to deliver presentations to more than 400 licensees in the lead up to the reforms. Since then, our collaborative working relationship has improved and maintained through regular meetings to discuss issues that may impact on our ability to enforce the Act, investigations and emerging trends.

OPERATION UNITE ACT Policing joined Australian and New Zealand police services to present a united stand against alcohol misuse, violence and anti-social behaviour during the reporting period as part of Operation Unite. The operation — a weekend of action — is based on a highly visible police presence on the streets to target alcohol-related violence and crime.

Three targeted operations took place during the reporting period — September and December 2010, May 2011 — all of which experienced reduced number of arrests and liquor license breaches compared with previous operations. Exhibits housed at the new Exhibit Management Centre.

40 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

Targeted operations such Operation Unite have proven to MAJOR CHALLENGES have an effect on behaviour, albeit short-term. The issue of alcohol-related violence is one of the most pressing social challenges of our times and is an Australia-wide problem PROPERTY AND VOLUME — one which requires a long-term, multi-faceted and multi- CRIME — SUSTAINING sector approach of which Operation Unite is just one part. DOWNWARD TREND The introduction of the new liquor reforms in the ACT The reporting period resulted in significant decreases in December 2010 was another step in the process across several crime types including burglaries (down to encourage responsible alcohol consumption by the 32.7 per cent), and stolen motor vehicles and property community with the second Operation Unite taking place damage (down 37.3 per cent and 21.8 per cent). two weeks after the reforms came into effect. Historically it has been demonstrated that within a ACT Policing will continue to support Operation Unite to short period of time — sometimes as little as weeks — emphasise Australia’s united policing front and our efforts volume crime levels will rise if there is a reduction in the to minimise the adverse effects of alcohol-related violence commitment to meeting this priority. Volume and property in public places. crime will not go away — it needs to be harnessed through proactive policing strategies, and not a reactive A SRS AND BOMB RESPONSE — response to an increase in crime type. ENHANCED CAPABILITY Further to this, unforseen events, pressures in the external During this reporting period SRS enhanced its bomb environment and cyclical crime patterns can all affect our response and counter-terrorism capability through the performance and property crime results. This is coupled receipt of two key pieces of equipment — two bomb with increased demands on police to respond to an response trucks and the Armoured Rescue Vehicle array of incidents, along with additional and associated (also known as the Bearcat). administrative pressures.

ACT Policing introduced its two (new) specialist bomb While we must take advantage of the significant gains response trucks in February 2011 to enhance our made in reducing the incidence of volume crime, and capability to respond to serious explosive related situations. maintain the pressure on recidivist offenders, we must do this while balancing the needs of ACT Policing and The state-of-the-art trucks include custom-made the community, and ensuring our other key performance improvised explosive device defeat (IEDD) pods which indicators (KPIs) are being met. Volume and property are the first its kind in Australia, and carry catalytic crime, while significant, is only one element of our crime converters to ensure environmentally friendly operation. targeting and policing function. The trucks enable the quick deployment of the SRS Bomb Response Team when the need arises, carrying The challenge will be to sustain this commitment over the all the equipment required — including robotic vehicles long-term — particularly when statistics may indicate that — to attend explosive incidents and situations involving the issue is under control or trending down towards the chemical, biological and radiological hazards. national average — translating to a view that the problem has been addressed and therefore resources attached to SRS also took possession of the Bearcat in May 2011 — this priority can be reduced — and without affecting our a United States built vehicle designed to help police deal performance in other areas of policing. with dangerous situations such as hostage incidents, or the unlikely event of a terrorist situation, where officers, CLANDESTINE LABORATORIES and the public, need to be protected from gunfire and explosives. While clandestine laboratories have not been a prevalent feature in our environment, we continue to Bearcat — purchased by the Commonwealth Attorney- gather vital information around emerging trends, such General’s NCTC to build on the operational capacity of as pseudoephedrine shopping and prescription theft, our SRS Tactical Response function — is one of three in increased incidents of methamphetamine-related Australia and cost approximately $400 000. Weighing offences, ranging from property crimes, such as burglary, nine tonnes, the 10 man tactical vehicle is regarded to increased mental health issues within the community as one of the world’s most effective armoured vehicles as a result of methamphetamine use. The experiences of and boasts .50 Calibre armour protection, 360 degree other policing jurisdictions are of immense importance cameras, and bullet resistant casing and tyres. in helping us in our investigations into the production of methamphetamine and other amphetamine type stimulants in the ACT.

ACT Policing Annual Report 2010–2011 41 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

The most significant change in methamphetamine any information that could link to clandestine laboratories production in Australia, over the past 10 to 15 years, is in their neighbourhoods. ACT Policing participated in this the extent to which amateurs are becoming involved — campaign and we will continue to provide appropriate almost universal access to methamphetamine production training to our members on this issue. recipes on the internet have, unfortunately, made this possible. The discovery of methamphetamine laboratories ESTABLISHING A FLEXIBLE run by individuals with no criminal history, and limited WORKFORCE — INCREASING THE expertise in methamphetamine production, is occurring REPRESENTATION OF WOMEN IN more frequently and the illicit production processes can be highly dangerous for the criminals involved, POLICING investigating police and for unsuspecting members of the During this reporting period we began to examine ways public. The clandestine laboratories have a high risk of fire in which flexible and part–time work patterns could be and/or explosion and produce toxic by-products which embedded into ACT Policing, particularly for members can render the premises uninhabitable. returning from parental leave.

Researchers at an Advance Clandestine Laboratory Embedding flexible work options within an operational course in New Zealand, indicate that there is no specific environment is not without considerable challenges. demographic for methamphetamine use; it crosses all Policing, by its very nature, is a reactive environment social and economic boundaries. providing service and response 24 hours a day, seven days a week. A certain number of frontline police are It is recognised that better communication between required each shift to effectively police Canberra, and to police jurisdictions and non-policing organisations — for conform to our Enterprise Agreement. Such challenges example, pharmacies — will provide information that will has meant that traditionally, officers returning from help police provide a better response to the establishment extended leave unable to work full-time have been of clandestine laboratories. employed in non-operational roles on their return. This During this reporting period Crime Stoppers, in does not always take into account the individual needs collaboration with every police jurisdiction, launched of the returning members, nor maximises the return on Operation Unification — a national campaign encouraging investment from the experienced staff within this pool. the public to ‘phone in’ and contact Crime Stoppers with

Constables of Police graduating from the Federal Police Development Program.

42 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

The working group identified several barriers to While there does not appear to be an upward trend in implementing flexible working options, some of which the instances of the number of assaults against police, are not solely ACT Policing related. For example, there is the level of violence inherent in those assaults appears an intersection with external issues such as the availability to be increasing. of child care that impacts on women particularly. Spitting is of increasing concern to police as an OH&S Patrol rostering patterns are being examined to explore issue, due to the potential for illness to our members more effective ways to meet the requirement of a 24/7 through saliva or blood-borne viruses. Officers exposed response capability, and to retain experience in frontline to medium-risk events are required to have initial blood roles by looking at ways in which rosters can balance tests as well as blood tests three months post-incident. the work/life needs of members. This will need to be These tests are to detect diseases such as various forms informed by the new Enterprise Agreement currently of hepatitis and HIV. Aside from the physical distress being negotiated. this causes, the emotional impact on officers awaiting diagnosis is concerning. The scope of work has included many of ACT Policing’s operational functions including general duties and Our officers rely on their training to deliver an appropriate investigations, which have historically presented more response, while considering the impact of that response challenges in accommodating flexible working patterns. on the safety of the public, their colleagues and the A person who is subject to the use of force. We will continue to work towards examining opportunities and recommendations, particularly in respect with During the course of their duties, many officers encounter increasing the representation of women in policing. hostility, verbal and physical abuse, more often during situations where excess alcohol consumption and/or USE OF FORCE AND ASSAULTS narcotic substances has had detrimental behavioural effect AGAINST POLICE on a person. It is during such incidents that our officers have to make a immediate assessment of the situation and The use of reasonable force underpins all AFP conflict take decisive action to gain control, while avoiding physical management strategies and our use-of-force model, harm to themselves and the person involved. which defines reasonable force as being the minimum force reasonably necessary in the circumstances of any It is generally accepted that wherever there is a group particular case. of people observing the interaction in such incidents, it will be recorded on mobile phones and circulated All operational members receive use-of-force training, immediately to the various popular social media networks. during which the principles of negotiation and conflict Unfortunately, the prevalence of these images can create de-escalation are always emphasised as alternatives to a negative public perception of use-of-force incidents, as the use of physical force. the images do not often portray the circumstances that While is it widely acknowledged that the ACT is a have led to such an outcome. safe place to live, the potential for unpredicted serious The balance between use of force and public perceptions incidents still exists, and take place. The realities of will continue to be an ongoing challenge for ACT Policing, working on the frontline — particularly general duties however regular review of training practices and tools — often involves preparing for incidents which involve used to deal with hostile situations will equip our officers assaults, including the increasing trend of spitting. with the confidence and skills to deliver an appropriate During the reporting period, ACT Policing recorded response in any situation. 48 assaults against police and experienced 17 instances of spitting.

@ACTPol_Traffic Police pulled over speeding driver Russell Roadworks. AWESOME!!!!! Great to see.

Wanted to say @CPOACT, owning a ‘hoon’ stereotype car, ACT cops have always been just and fair. Can’t say the same for other states! Thank

@CPOACT thank you for keeping our streets safe!

ACT Policing Annual Report 2010–2011 43 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

ALCOHOL-RELATED VIOLENCE working group) took place involving stakeholders from AND CRIME the Australian Hotels Association, Clubs ACT, licensees from various outlets in Woden, the ORS and ACT Policing. Alcohol-related violence and crime is an Australia-wide The aim of the accords is to create dialogue among problem that will require long-term behavioural change — licensees as well as provide a line of communication an issue which police can not tackle alone. between licensees and police, where information affecting involved parties can be tabled. It’s also an Since the implementation of the ACTT on 1 December opportunity for licensees to exchange best practice (until 30 June 2011), there were 620 people lodged methodology among themselves under the new liquor into protective custody for intoxication, a decrease of reforms. These meetings will be held quarterly with the 21.6 per cent (from 791 people) compared to the same aim to continue addressing the long-term sustainable seven month period the previous year solutions to alcohol-related violence. It is anticipated that (1 December 2009 to 30 June 2010). industry will begin taking carriage of this working group. While we experienced a slight decrease in the amount While the ACTT has provided much needed support to of alcohol-related arrests in the ACT over the period general duties policing by specifically enforcing the liquor 2010–11 — a 6.4 per cent decrease in arrests compared legislation and working collaboratively with industry, with the previous year — alcohol-related crime remains the issue of alcohol-related violence and crime is not a challenge for us, particularly our general duties police. a law enforcement issue alone, and will require long- The introduction of the ACTT in December 2010 to term behavioural change and concerted efforts across coincide with the Government’s liquor reforms has made various industries. significant headway in our efforts to tackle this issue Operation Unite — a weekend of action against alcohol- through enforcement, education and engagement. related crime — conducted in collaboration with all During the reporting period the ACTT conducted 476 Australian and New Zealand police, will continue to take inspections on licensed premises, issued 38 cautions place as part of our efforts. Operation Unite builds on the and 90 CINs for offences such as consuming alcohol significant work being undertaken by police and partner in a public place and refusing to leave. agencies, and is part of our long term strategy in dealing with alcohol-related crime. In June 2011, as part of the team’s engagement approach, the inaugural liquor accord (liquor industry TRAFFIC AND ROAD SAFETY Road safety remains an area of focus for ACT Policing and a key pillar of our enforcement efforts.

The trauma of a road fatality or serious injury not only affects the immediate parties involved — including those responding to fatal collision such as police, ambulance officers and family — it extends to the wider community.

While the ACT experienced a substantial drop in the total number of people who died on our roads during this reporting period — from 20 in 2009–10 to 10 in 2010­–11 — there are a number of factors that can affect the rate of death and serious injuries on our roads, and this remains a major challenge for us.

Traffic enforcement has, and will continue to have, a direct impact on the reduction in fatalities and collisions with injury but there is a body of evidence which shows an increasing incidence of irresponsible driver behaviour that police cannot deal with alone. This requires an integrated effort involving all of the road safety stakeholders: police; government; road, traffic and safety authorities; road and related infrastructure designers, and most importantly the driving community. Officers make an arrest as part of Operation Unite, targeting alcohol–related violence.

44 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

As part of our road safety strategy, we participated in a construction of additional police stations, which will in number of targeted operations including Operation RAID itself require additional police officers to operate a 24/7 — a cross-border operation to remove all impaired drivers ‘front door’ to the community. — and Operation Crossroads — a campaign targeting the Our patrol zones were revised during this reporting period ‘fatal five’ causes of road deaths during key holiday periods to address workforce pressures and police response in (drink driving, speeding, use of seatbelts, driver distraction certain ‘patrol zones’. While this has provided a more and fatigue). equitable distribution of workload across Gungahlin patrol We have also started working closely with the Roads and Woden patrol members for example, as Canberra Safety Office in respect to targeted media, advertising and continues to expand so to must our ability to manage the enforcement campaigns. An ‘ACT Traffic and Road Safety increasing demands that will be placed upon our officers. Calendar’ was developed during this reporting period whereby police and government align messages and road New developments provide opportunities for us in terms safety measures to ensure the greatest impact. This will of addressing crime prevention through environmental be further developed into a communications framework design, however it will be critical for ACT Policing to build — specifically targeting relevant audiences — with certain and spread our operational capacity to keep pace with agencies responsible for leading segments of road safety the changes and impacts associated with a changing in the communications space. geographical landscape, including high-density housing. A Our road safety measures first and foremost focus on We have been liaising closely with the ACT those proven, primary causes of collisions, with drink- Government and the Land Development Agency (ACT driving and speeding factoring highly. Our intelligence-led Planning) for this purpose, and will continue to provide traffic enforcement schedule and dedicated RAPID team input into Canberra planning documents from a law are producing commendable results. The introduction of enforcement perspective. the Random Roadside Drug Testing program is expected to do the same by helping us remove risk-taking motorists off our roads. PROGRESS AGAINST KEY STRATEGIC OUTPUTS The advent of point-to-point cameras in the ACT in late 2011 should also have some noticeable impact on AND SERVICE DELIVERY road safety, particularly in relation to speeding. PRIORITIES In the ACT, where we have self-government over a relatively In line with the 20010–2011 Purchase Agreement (see small geographic area, a good quality, established, road Appendix 2), our performance is measured against four network, and good traffic management infrastructure, key outputs: we should be able to construct an integrated road safety environment which has the real potential to achieve a ‘vision 1. Crime and Safety Management — providing a zero’ state. However this will take continued effort by all safer and more secure ACT so that members of the agencies and by the people of Canberra. community can go about their daily lives without undue fear of crime.

GROWING POPULATION — 2. Traffic Law Enforcement and Road Safety — OUR FOOTPRINT enforcing traffic laws and promoting safer behaviour on ACT roads with the objective of reducing the Our footprint — in terms of our interface with the public number of crash fatalities and injuries to members of and our policing presence — will increasingly become the community. a challenge as Canberra continues to grow and develop. 3. Prosecution and Judicial Support — maximising Emerging suburbs such as Lawson, Wright and Coombs, the number of successful prosecutions in court by and the developing suburbs of Crace, Casey, Bonner and providing support to the Office of the Director of Public Beard, place an additional responsibility on our services Prosecutions (DPP) and the courts. and challenges our thinking in this respect. 4. Crime Prevention — reducing and preventing crime Ensuring we can meet the needs and expectations of the through strategies that incorporate government Canberra community, and continue to provide effective and community cooperation to address risk factors police response to major and minor incidents, will associated with criminal behaviour and recidivism and require ACT Policing to grow and adapt with Canberra’s raise awareness of the community’s role in their own population and the rapidly increasing urban footprint. This, safety and security. along with increased policing numbers, may include the

ACT Policing Annual Report 2010–2011 45 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Against each of these specific areas of focus are 34 KPIs. Two men were identified as suspects and were subsequently targeted. Our progress against our strategic outputs aligns with these four key pillars. In January 2011 the two men — both aged 33 — were arrested, allegedly on the way to committing an armed More information about our progress can be found at robbery on a supermarket in Kambah. One of the men has Section A.9 — Analysis of Agency Performance. since entered a guilty plea to this offence, and a firearm has been recovered through continued investigations. CRIME AND SAFETY The other was later charged with a range of serious and MANAGEMENT violent offences dating back to December 2008. Among the 19 charges were six counts of aggravated robbery, Major investigations four of theft, and two of aggravated burglary, as well as Operation Taransay attempted aggravated robbery, take motor vehicle without consent, money laundering, possessing a prohibited ACT Policing’s Criminal Investigations function continued firearm and damage to property. The man also faced to investigate the shooting death of a man in Hughes, arson charges resulting from an attempt to blow open which occurred in May 2010. an ATM in March 2009. The 2009–10 Annual Report reported the arrest of one Operation Laverda also conducted investigations man in relation to Operation Taransay. In August 2010, into a number of aggravated robberies on fast-food two additional men were arrested and charged with their restaurants and similar ‘soft’ targets in the ACT over involvement in the murder.

The three men have been committed to the ACT Supreme Court for trial. One of the men has been committed on the charge of murder, and the remaining two for aiding and abetting, and inflicting grievous bodily harm.

Operation Keys

During this reporting period a man and two women were arrested as part of Operation Keys — the suspicious death of a man found in his apartment in Belconnen in May 2010.

This matter is before the court (as at 30 June 2011). Charges include murder and accessory after the fact.

Operations Tondo/Galvanic

In 2009 ACT Policing arrested five people in relation to aggravated robberies on licensed clubs in the ACT. This investigation — Operation Tondo — led to the identification of a number of offenders responsible for an armed robbery on a Chubb Security van at Mawson in 2004 where a security guard was shot.

As of 30 June 2011, two convictions had been recorded for aggravated robbery as part of Operation Galvanic, including a sentencing of a 53-year-old man for his role in the armed robbery and shooting of the security guard. A further three people are awaiting trial.

Operation Laverda

Operation Laverda — investigation into a number of aggravated robberies committed over the preceding years on high profile clubs and ACTTAB outlets — involved offenders entering business premises armed with firearms ACT Policing officers investigate a suspicious package. and escaping with substantial sums of money.

46 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A the 2009–10 period. These offences involved up to Police Operations Centre redevelopment three people entering the premises armed with knives The redevelopment of the Police Operations Centre (POC) and/or a firearms. Several teenagers were identified as began during this reporting period. suspects and have been subsequently charged during this reporting period with either aggravated robbery or The refurbishment of the POC includes the construction receiving stolen property. of a theatrette style room and enhanced infrastructure to meet the demand of a dynamic work environment when Controlled operation — drugs responding to major events and critical incidents. When In 2009 legislation was passed allowing the lawful use not in use for emergency management purposes, the of controlled operations in the ACT. POC will be used as a multi-purpose training room.

During this reporting period we used these powers in The workstation configuration will offer an increase of a year long investigation into drug supply in ACT night 130 per cent in capacity. Technology enhancements clubs. This investigation resulted in the arrest of six people, will support the command and control function of the and summonses for a further three. Offences included POC, which includes additional inputs such as CCTV and possession and supply of MDMA (ecstasy), Ketamine MeshNet video streams to further enhance investigations. and cannabis. Throughout the operation approximately The catalyst for the POC redevelopment was a review of 30 authorised purchases were conducted involving A the existing infrastructure which identified the need for substances such as cocaine, MDMA, BZP, TFMPP, improvement to reflect current methodologies in response Phenylephrine, caffeine and Methylamphetamine. to emergency management. As of 30 June 2011, three convictions have been The proposed works are scheduled for completion in the recorded and a number of matters were before the courts. latter part of 2011. In March 2011 — in conjunction with the AFP’s Sydney Office, Australia Post and Australian Border Protection and Centralisation of command vehicles Customs Service — we conducted a number of controlled ACT Policing Operations became the centralised point of deliveries in relation to the ‘scatter importations’ of more dispatch for all command vehicles during this reporting than a kilogram of cocaine into the ACT from south-east period to enhance the capability of general duties patrols. Asia, and a large quantity of heroin from Malaysia. Our command vehicle fleet consists of an Operations As of 30 June 2011, two men have been charged, with Communication four-wheel drive, a Mercedes Sprinter (on these matters before the court. loan for trial from AFP), and a recently refurbished Mobile Police Station (a reconfigured horse float) comprising two Project Anzio interview rooms and a management area. Project Anzio involves the forensic sampling of eligible The availability of the vehicles for incident response and people convicted of an offence in the past five years that scheduled public events will provide members with a carry a penalty of more than 12 months imprisonment. 24/7 capability enabling greater police visibility and an The data obtained from the sampling is retained against a enhanced ability to manage incidents. person’s profile and entered on the NCIDD held by CrimTrac

During the reporting period ACT Policing managed 191 Radio frequency capability in shopping centres DNA samples and provided support to frontline policing The upgrade of radio frequency capability in the four major through the preparation of 64 photo boards, undertaking ACT shopping malls during this reporting period is aimed 70 facial recognition probes, responding to interstate at improving communications for our police officers. forensic inquiries on behalf of investigators, and through the development and enhancement of ACT Policing The increased radio coverage will ensure members are liaison with relevant national and international bodies able to receive timely information while on routine patrol regarding facial recognition and biometrics. within centres and in car parks. This increased capability will lead to greater safety for the officers, more timely In addition, 917 forensic referrals (DNA and/or fingerprint allocation of tasks and provision of requested information matches to crime scenes) were managed and referred to which will assist centre patrons. investigators. Facial recognition training was also delivered to ACT Policing in conjunction with DIAC. Although installed to assist ACT Policing, the infrastructure and increased radio frequency capability will also benefit other emergency services and security operating within the malls.

ACT Policing Annual Report 2010–2011 47 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Alcohol Crime Targeting Team The advent of the ACTT in December 2010 to coincide with the government’s liquor reforms has made significant The 10-person ACTT commenced operation on headway in our efforts to tackle this issue through 1 December 2010 to coincide with the introduction enforcement, education and engagement. of the Liquor Act 2010 (ACT), with the aim to enforce the new legislation, and reduce alcohol-related violence Enhanced counter-terrorism response ability and crime through education and engagement, with the ultimate goal to reduce alcohol-related violence During the reporting period our Counter-Terrorism and and crime. Emergency Management team delivered drill style exercises — Incident Command and Control Systems During the reporting period the ACTT conducted 476 training — involving members from across ACT Policing inspections on licensed premises, issued 38 cautions including response teams, traffic operations, SRS, and 90 CINs for offences such as consuming alcohol Intelligence, Criminal Investigations and Media and in a public place and refusing to leave. Marketing. These exercises were delivered as part of the regions NCTC training regime and were aimed at Table A.3.1 — Criminal Infringement Notices developing counter-terrorism awareness and improving issued during 2010–11 (incorporating the ACT) our respective response capabilities. CINs type No. We have also worked closely with other government Abuse Threaten Intimidate Staff 2 agencies on the development of relevant policy and Consume Liquor at Certain Public Places 72 governance, including a review of the ACT Emergency Act, ACT Community Communication and Information Consume Liquor in Public Place 108 Plan, and implementation of recovery and flood planning Deface Private Premises 5 groups. This has involved working closely with the ACT Deface Public Premises 19 Government’s Security Emergency Management Branch to improve our preparedness and response to incidents Fail to Cease Noise from Premises 3 that constitute an act which adversely impact on the Fail to Keep Incident Register 0 functioning of recognised assets of interest in the Territory. Fail to Keep Licence or Permit at Premises 0 We also took possession of the Bearcat in May 2011 — Fail to Leave Premises When Directed 28 a United States built vehicle designed to help police deal Supply Liquor to Intoxicated Person 2 with dangerous situations such as hostage incidents, or the unlikely event of a terrorist situation, where officers, Supply Liquor to Intoxicated Person – Employee 0 and the public, need to be protected from gunfire Urinating in a Public Place 266 and explosives. TOTAL 505 Bicycle patrols

The team has been proactively targeting anti-social During the reporting period our general duties enhanced behaviour through standard tactical plans, analysing its presence over the spring and summer months through historical breaches of the Act, and licensed premises that increased bicycle patrols at key locations. Bicycle patrols are continually coming to police attention for irresponsible have improved public cooperation in addition to acting as service of alcohol and crowd control issues. a visible crime deterrent.

The ACTT was also active at a number of key events Some of the advantages that have been realised through during the reporting period including Operation Unite the use of bicycle patrols include increased operability, (December 2010 and May 2011), New Years Eve 2010, with the ability to more intimately, thoroughly and Summernats, Prime Minister’s XI, Australia Day festivities, efficiently patrol areas which are either inaccessible by National Multicultural Festival, the ActewAGL Royal vehicle, or are relatively time consuming to cover on foot; Canberra Show, Skyfire and Groovin’ the Moo. and increased effectiveness in patrolling sidewalks, parks, Since the implementation of the ACTT there were 620 car parks, campus areas, residential areas, businesses, people lodged into protective custody for intoxication, a athletic events and other major events. decrease of 21.6 per cent (from 791 people) compared to the same seven month period the previous year (1 December 2009 to 30 June 2010).

48 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

TRAFFIC LAW ENFORCEMENT In total, the RAPID team scanned more 856 743 number AND ROAD SAFETY plates and issued 4858 TINs in its first full year of operation. RAPID has proved itself as a first-rate asset to road Automated Number Plate Recognition safety in the ACT by identifying drivers who pose the On 1 July 2010 the full RAPID capability — including greatest risk to others. There are plans to further expand three vehicles specially fitted with ANPR technology and RAPID by providing this technology — cameras and the introduction of six dedicated officers — was launched. in-car computing — to each police station which can be attached to any number of patrol vehicles. RAPID was trialled by ACT Policing in 2009 to detect unregistered and unlicensed drivers by scanning the Relocation of Traffic Operations — Traffic number plates of Canberra motorists. It was found that Operations Centre approximately one-third of fatal collisions in the ACT In May 2011 the former Belconnen Property Office involved unregistered/uninsured or unlicensed drivers, — located in Lathlain Street and now the Exhibit posing a significant risk on our roads. Management Centre in Mitchell — was transformed into In the 2009–10 financial year, 20 fatalities were recorded the Traffic Operations Centre — a dedicated space to on ACT roads. Seven of these fatalities — nearly one relocate all Traffic Operations members in one area. A third — involved an unlicensed driver or an unregistered The Traffic Operations Centre has brought together all vehicle. Ten fatalities were recorded on ACT roads during elements of Traffic Operations, including the housing of this reporting period, of which only one involved an police vehicles and operational equipment — now protected unlicensed driver in an unregistered vehicle (a quad bike). from inclement weather — and motor vehicles involved in During the reporting period the six-person team identified fatal collisions, providing direct examination access to the 1772 unregistered vehicles, and 780 vehicles without Crash Investigations and Reconstruction Team. Compulsory Third Party insurance, as well as 474 The Traffic Operations function was formed as a unlicensed, 57 disqualified, and 148 suspended drivers. centralised unit in 1999; however its elements — Working in cooperation with ACT RTA inspectors, the Command, Administration, Intelligence, Mobile Team, RAPID team also identified 1213 defective vehicles. Crash Investigations and Reconstruction Team, Roadside Drug Testing Team and RAPID — had not been co-located for some years. The diverse locations brought about significant command, control and communication issues and made cohesive planning and deployment of resources problematic.

The co-location of functions within this space has already improved operational effectiveness and response.

High police visibility — arterial roads

During this reporting period Traffic Operations launched its high visibility policing campaign on several arterial roads during the morning peak period between 6.30 and 8.30 am, weekdays.

The purpose of this campaign was to use increased visibility of police and Camera Office vans to cause motorists to consider their driving conduct, particularly during busy periods, and reduce collision rates on these roads.

In April and May 2011 the policy targeted arterial roads solely within the Woden area in response to an increase in collisions, which involved Traffic Operations and members from South District General Duties. At the end of May the collision with injury rate in the Woden area had fallen by 30 per cent compared with March 2010. A Traffic Operations member undertakes the first random roadside drug test.

ACT Policing Annual Report 2010–2011 49 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Random Roadside Drug Testing strategies to reduce court costs, and to further develop the relationship with the DPP and the ACT courts through Legislation to enable random roadside drug testing engagement and the exchange of information and ideas. (RRDT) of motorists on ACT roads came into effect on 1 December 2010. The legislation allows for the use The reforms were introduced progressively through of both blood and oral testing, targeted and random. the year and included the restructure of the Brief Management Team to incorporate the post-prosecution The introduction of RRDT was significant for ACT Policing. review and analysis of briefs of evidence. This has Our RRDT capability launched in May 2011 where police improved brief preparation, adjudication, performance began using an oral (saliva swab) to test if a driver has an at court and analysis of outcomes. As a result, we have active ingredient of drugs — cannabis, methamphetamine exceeded our annual targets against KPIs 27 to 30. and/or MDMA (ecstasy) — in their system. Local Procedures Program The implementation of RRDT was the first time motorists in the ACT were subjected to random roadside drug testing. During the reporting period we introduced a whole-of- ACT Policing Local Procedures Program to induct police RRDT will be rolled out gradually, with the view to conduct officers — those transferring from the AFP or officers drug testing in similar ways to drink driving operations. returning from long-term absences — into the ACT ACT Policing has been funded to undertake 2000 tests policing environment. in the 2011-12 financial year. It is expected to have an impact on road safety through removing drug affected The four-week program provides members with ACT drivers from the roads. Policing specific training in the areas of police powers, offences against people and property, brief preparation, PROSECUTION AND JUDICIAL family violence, traffic law enforcement and ACT legislation. SUPPORT Implementation of court attendance notices

Procedural reform in brief management A trial of court attendance notices (CANs) began in May 2010 to expedite minor matters through the judicial system and On 1 July 2010 Judicial Operations initiated reform of reduce the burden of service of subpoenas on ACT Policing. the policy, practices and procedures of our evidence brief management process. The reforms were aimed CANs are issued on-the-spot — similar to TINs and CINs at improving ACT Policing’s performance in supporting — to provide officers with the ability to serve a court the judicial process, establishing a whole-of-brief attendance notice on an individual at the time of the management system, identifying and implementing

2 AUGUST, 2010 Dear Heidi (SupportLink),

Thank you very much for counselling me and my children after the suicide death of my daughter. It was a great help that you came with the police when they notified me of her death. I was OK because I move in circles where there is a lot of death but the death of one’s child is still a shocking experience.

Thanks for being at the mortuary when I identified her body. It would have been a harrowing experience without you preparing me and my relatives for what we saw. When I viewed … at the funeral parlour she was fine. Her eyes were closed and her mouth was completely normal. She looked as if she was lost in thought and looked beautiful in the clothes I chose for her. It was easier to sit beside her casket in the church knowing she looked very peaceful.

Unfortunately, after the suicide death of my husband there is an increased chance my children would choose the same death. We’ll put your advice into practice that if any of us experience unusual life stress we’ll summon all the resources of the family to help that person.

Thank you again for your counsel at a very difficult time in our lives.

Yours sincerely, {mother}

50 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A offence, as opposed to lodging information back at the Early Intervention Pilot Program station and then sending a notice through the mail. As part of the National Binge Drinking Strategy, the The initial trial of CANs focused on ‘prescribed content Australian Government allocated $19.1 million to the of alcohol’ matters, that is, drink driving. A review was development, implementation and maintenance of an conducted during this reporting period to determine the Early Intervention Pilot Program (EIPP) to intervene in the viability of the system as an ongoing option available early drinking behaviours of young people. This initiative is to our officers for placing matters before the court. The administered by the Department of Health and Aging and evaluation concluded that the use of CANs was a more is expected to operate until 2013. efficient way of placing matters before the court for both ACT Policing and ACT Health have partnered in the ACT Policing and the broader judicial system. delivery of this initiative on behalf of the Commonwealth. CANs have now been expanded and are used for any The objectives of this program are to provide intervention offence able to be progressed by summons such as minor and education to young people early in their ‘drinking theft and common assault. More than 20 CANs were careers’, and to collect data on young people and issued during this reporting period. alcohol, with a view to reducing harm, binge drinking and associated social and health problems in the community. CRIME PREVENTION A Where young people are detected committing offences Suburban Policing Strategy such as possession, consuming, supply, or are significantly intoxicated; or where an offence has a significant alcohol The Suburban Policing Strategy (SPS) combines factor, Case Officers contact the parents or guardians of community-oriented policing with new technologies and the child (where possible) and take appropriate ‘duty of information from members of the community to create an care’ actions. approach especially tailored to Canberra’s policing needs. Under this program, 22 general duties police officers Case Officers inform a specifically funded alcohol are assigned responsibility for developing solutions to diversion team within ACT Policing via SupportLink crime issues within particular suburbs. Police maintain referral processes after which further information is strong relationships with community organisations such provided to the parent/guardian including the details as Neighbourhood Watch and Safety House, as well as involving the young person’s alcohol offence or incident; ensuring ongoing communication with business owners educational material and treatment options associated and schools. with underage drinking and alcohol abuse; assessment options; and advice that alternative options in dealing These members also engage with community through with an alcohol-related offence could involve the initiation proactive policing patrols in their allocated suburban areas of a criminal prosecution against the young person. and seek advice from locals to identify potential issues before they become more serious problems. During this reporting period, the EIPP recorded 151 alcohol referrals, of which only 11 young people have Members are trained to identify opportunities where been non-compliant. Twenty-four education sessions they can develop cooperative community relationships, have been delivered to ACT secondary schools with including attendance at community and business forums presentations also delivered to police recruits. and developing collaborative workshops to address causes of crime and threats affecting various community groups. Drug diversion program In this reporting period, ACT Policing undertook The drug diversion program is a part of the EIPP, 32 779 SPS related activities of which 77.2 per cent and is designed to provide early incentives for drug were visibility jobs (proactive vehicle patrols), offenders — specifically young people who have had 17.8 per cent accessibility jobs (beat/foot/bicycle patrols) no prior involvement in the courts — to deal with their and 5 per cent engagement jobs (such as talking to a drug problems. school principal/shop owner about a specific issue). Drug offenders who qualify for the program have the The SPS is a key component of our crime prevention opportunity of being referred to a variety of education and strategies. Ways to modernise and improve the program treatment options. are being assessed.

ACT Policing Annual Report 2010–2011 51 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Eligibility is not set for any age, but is dependant on the Table A.3.2 — Top 10 SupportLink referrals amount of drugs seized. To be eligible for diversion, all 2010–11 drugs seized must be for personal use and seized in an Issue type No. referral incident where violence was not an issue. issues During this reporting period, 105 drug diversion referrals 1 Home security information 1552 were recorded, of which 49 were teenagers. Of the 2 General support 751 105 referrals made, only seven offenders have not been 3 Parenting youth (12–24 years) 562 compliant with the program. 4 Victim support counselling 323 SupportLink 5 Security and personal safety — home 288 and personal ACT Policing continues to use the SupportLink e-referral system to make referrals to a range of community 6 Business security 288 organisations and programs, including young people. 7 Mental health (non-crisis 18+ years) 250

SupportLink provides people within the ACT an 8 Security and personal safety (crime 212 prevention) opportunity to receive early intervention which significantly improves their chances of receiving the 9 Motor vehicle security 209 appropriate assistance prior to issues becoming more 10 Abandoned vehicles 208 serious. In relation to young people, the implementation of early intervention strategies significantly reduces Operation School Safe the likelihood that they will come into contact with the criminal justice system. Operation School Safe took place at the start and end of each school holiday period. During this time, general Patrol members routinely provide advice to victims of duties officers conducted increased patrols of schools, crime and make appropriate referrals to SupportLink for follow up on specific needs. During this reporting period, providing a visible police presence in these areas to we made 6004 referrals to SupportLink. prevent and disrupt incidents of criminal and anti-social behaviour that often take place during the school holidays.

AFP College recruits fit tamper–proof screws as part of Project Safe Plate.

52 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

Through the identification of past incidents and police A Goodyear technician was also present to discuss tyre response, patrols concentrated on schools and related safety. At the Westfield Woden event, our ‘Real Decisions, areas where there is traditionally a high volume of criminal Real Consequences’ crash car was on display to promote and anti-social behaviour. road safety messages.

Operation School Safe, supported by media campaigns The aim of Project Safe Plate is to minimise the rate of prior to each holiday period, resulted in a decrease of stolen number plates and associated crimes. The theft of 11.1 per cent over the 2010–11 Christmas holiday a number plate is often a precursor to crime such as petrol period alone, compared to the previous Christmas period. drive-offs, burglaries and traffic offences. The anti-theft screws are designed to reduce the prevalence of plate Project Safe Plate theft and act as a deterrence to offenders. Project Safe Plate — an ACT Policing initiative to reduce Project Palma registration plate theft — took place at Westfield Woden and the Australian National University campus during this Project Palma — an intelligence-led crime prevention reporting period. initiative — was launched in May 2011 to identify ‘hot spots’ within the ACT and improve safety standards as ACT motorists were invited to have standard retaining well as the reporting of crime to police. screws for their vehicle registration plates replaced with A tamper-proof screws which are much more difficult for The pilot began in the West Belconnen area where police thieves to remove. attended local shopping centres to speak with residents and identify key issues in their suburbs. This information The replacement of the screws was conducted free–of- was then used to identify crime prevention and safety charge by our members and police recruits. Hundreds of strategies targeting particularly crime types and locations. Canberrans attended the locations with more than 600 vehicles at each location fitted with the safety screws. The project is being evaluated for its application in other parts of the ACT. The event was supported by promotion, a sausage sizzle and Neighbourhood Watch and Safety House partners The project is being evaluated for its application in other to incorporate further crime prevention messages. parts of the ACT.

23 SEPTEMBER 2010 Sir, I am writing to express my thanks to a number of your police officers that assisted me at the scene of a motor vehicle collision on Barton Highway on 22 September, 2010. On arrival at the scene we encountered a single vehicle with one occupant who may have sustained a spinal injury. Sergeant Andrew Mitchell and his team made first contact with the patient and provided positive reassurance. We arrived shortly afterward. Due to the scene situation, it was apparent that more resources were required to safely manage and extricate the patients with the aim to minimise the patient’s discomfort and to prevent movement in order to protect him from further injury. With the police officers already on scene, I was able to seek their assistance in undertaking this task. When requested, Constable Greg Solomon assisted the ambulance crew inside the wrecked vehicle. Constable Solomon took charged of the spinal care of the patient and helped with the safe extradition of the patient. I acknowledge that this assisting in a patient’s extradition and management is not something encountered by police on a daily basis and would like to express my gratitude for Constable Greg Solomon and the Belconnen Team 5 led by Sergeant Andrew Mitchell for their willingness to assist us, and also for the professional manner in which they were able to do so. I am sure I speak also for the patient in acknowledging their efforts. Yours sincerely, Suren Deonarain ACT Ambulance Service

ACT Policing Annual Report 2010–2011 53 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Aboriginal Justice Agreement Indigenous community in the ACT. These relationships have been strengthened as a result of these efforts which The Aboriginal Justice Agreement (AJA) came into effect has in turn resulted in greater engagement with families 1 July 2010 — a partnership agreement between the which have become disengaged with community services. ACT Government and the ACT Indigenous elected body. ACT Policing has also approved and trained 15 Indigenous There are 105 action items included in this agreement. contact officers to create greater awareness among our As the lead agency, we are committed to supporting officers of issues affecting Indigenous people. the vision of the AJA through the implementation of programs focused on the development and support More information about our engagement with the of the Indigenous community in the ACT. Indigenous community can be found at Section C.20 — Aboriginal and Torres Strait Islander Reporting. The AJA has five objectives:

1. Improve community safety and improve access to law Community engagement and justice services Our officers are regularly participating in community 2. Reduce the over-representation of Aboriginal and engagement activities and education programs to prevent Torres Strait Islander people in the criminal justice crime within our community. system as both victims and offenders During the reporting period, additional functions within 3. Improve collaboration between stakeholders to Crime Prevention were developed to increase community improve justice outcomes and service delivery for engagement with a specific focus on youth, businesses Aboriginal and Torres Strait Islander people and the Indigenous and multi-cultural communities.

4. Facilitate Aboriginal and Torres Strait Islander people We regularly receive and respond to requests from the taking a leadership role in addressing their community community for station tours, educational talks, guest justice concerns speakers, attendance at community events and schools.

5. Reduce inequalities for Aboriginal and Torres Strait Some of the community events that ACT Policing has Islander people in the justice system. attended and/or supported include the ActewAGL Royal Canberra Show, NAIDOC Week, the Multicultural Festival We have implemented a number of programs during this and this year, the inaugural Eid al-Fitr. reporting period that directly align with the AJA objectives including ‘Kick Start’, Operation MPower and ‘Pathways’. More information can be found at Section B.1 — Community Engagement. ACT Policing is working with ACT government and non- government partners to fulfil our commitments to the AJA and to provide better services and engagement with the

5 OCTOBER 2010 Dear Assistant Commissioner,

Thank you for the contribution made by the Australian Federal Police to the success of the recent dedication ceremony of the National Service Memorial.

We were very pleased with the attendance, which saw over 4,200 formal national servicemen and family members attend. The support of ACT Policing in monitoring crowd control and supervising additional traffic changes added greatly to the dignified conduct of the activities and was very much appreciated.

Could I specifically mention the efforts of Sergeant Bill Evans from the Counter Terrorism and Emergency Management section. His support and advice provided in the lead up to and on the day was greatly appreciated by both AWM security and the events and ceremonies team.

The support provided on the day added enormously to making the event a success. Many thanks.

Yours sincerely,

S.N. Gower AO AO (Mil) Director — Australian War Memorial

54 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

„„ with partner agencies, continue to develop and SECTION A.4 — implement the mental health intervention strategy OUTLOOK „„ continue to work with partner agencies to develop and deliver random driver drug testing with the aim While mindful of the need to provide immediate policing of improving road safety within the Territory. services to the Canberra community, it is also important The ACT Policing Strategic Plan 2008–2011 lists the that we look to the future in an attempt to predict following as issues, influences and challenges that are trends and changes in both criminal activity and in likely to impact on the provision of policing services in service demand. Canberra over the life of the plan: Specific priorities or areas of focus for ACT Policing are „„ the ongoing impact on the community of offences contained in two principal documents. The first is the committed by a relatively small number of recidivist annual Ministerial Direction (see Appendix 3) issued by offenders the Minister for Police and Emergency Services; and the „„ heightened public expectations of accountability, second is in the ACT Policing Strategic Plan 2008-2011. service and responsiveness, shaped in part by media For 2011–12, our areas of specific focus will be to: and new communications technologies „„ the profile of and increasing reliance on forensic A „„ take a leadership role with partner agencies in realising the vision and objectives of the ACT 2010–2013 science in the detection, investigation and prosecution Aboriginal and Torres Strait Islander Justice Agreement of crime „„ continue to work with partner agencies to „„ expansion of Closed Circuit Television and other implement the revised 2011–2014 property crime security technologies in and around the ACT reduction strategy „„ continued expansion and development of residential „„ continue to take a leadership role with partner areas within the ACT that will influence patterns of low agencies in the delivery of liquor industry reforms level, anti-social crime in local neighbourhoods in the ACT (with particular emphasis on minimising the adverse effects of alcohol related violence in public places)

1 OCTOBER 2010 Dear Assistant Commissioner Quaedvlieg,

We are writing to you about the matter of the Police v XXX. Our reason for writing is to draw to your attention the exceptional conduct of the two officers we dealt with, Constable Timothy Ryan (the case officer) and Senior Constable David King.

Our problems with XXX have been ongoing for some time. The most significant problem we had with XXX prior to the matter mentioned above also involved police attendance. Whilst we appreciated some of the difficulties in obtaining evidence of a sufficient quality to warrant a matter being referred for prosecution, we were a little disappointed that the police were not able to take some action in that case.

Our dealings with Constable Ryan and Senior Constable King have been instrumental in us overcoming our disappointment in the earlier matter. They were pleasant and professional in all their dealings with us. We are grateful to them and the police force more generally in referring the matter to the Director of Public Prosecutions for what was ultimately a successful prosecution.

If the conduct of Constable Ryan and Senior Constable King is representative of that of ACT Policing the citizens of the ACT are in good hands.

Your faithfully,

{name withheld for privacy reasons}

ACT Policing Annual Report 2010–2011 55 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

„„ trends towards medium to high density housing FUTURE PRIORITIES developments „„ the increasing role of technology in crime and the Our future priorities are based on major challenges growth of new crime types identified, trends and changes in our operating environment. „„ the continuing threat to national institutions and infrastructure from terrorism FRONTLINE POLICING „„ the adequacy of legislation as a contemporary Delivery of frontline policing remains the key future priority deterrent to criminal or anti-social behaviour for ACT Policing. A review of the organisational structure „„ increasingly interlinked and complex social, welfare, of ACT Policing occurred in the last quarter of the health and financial issues within society. reporting period. The purpose of the review was to ensure we were operating at optimal efficiency through the most We are in the process of developing a revised strategic appropriate grouping of specialist elements. The results plan to cover the period 2012 to 2017. That plan, of the review indicated that although we were operating together with the current ACT Policing 2007-2012 at a high level of efficiency, some minor organisational Environmental Scan, will reflect the external influences changes would result in better specialist element fits, likely to impact criminality and our organisation. providing greater support to the frontline where our critical During this reporting period we had a renewed approach mass is focused. to intelligence-led policing, crime targeting and crime The outcomes also reinforced our focus on frontline prevention. We will continue along this path, while policing and saw a modification to the patrol zone acknowledging and adapting to the major challenges, structure to account for populations changes, particularly risks and future priorities. in the Gungahlin area.

More information about our organisational restructure can be found at Section A.2 — Overview.

RESPONDING TO MENTAL HEALTH Police are often the first responders to incidents involving an individual living with a mental illness. Through an analysis of our reporting system in 2010, it was estimated that 10 per cent of all cases responded to by police had a mental health element, and that approximately 80 minutes was spent on each job involving a mental health consumer.

During the reporting period we launched a world-first approach in terms of how police recognise, respond and related to people with a mental illness in our community when they come to police attention, which includes embedding mental health clinicians in ACT Policing Operations during peak periods. This trial, the Mental Health Community Policing Initiative in partnership with ACT Health, is a significant step forward for us.

The development and implementation of a training package — adapted from NSW Police Force and its proven Mental Health Intervention Team — to equip frontline police officers with a greater understanding of mental illness, is aimed at ensuring better outcomes for all involved and more effective use of police resources. Training of our general duties officers began during this reporting period, and it is expected that by placing a

Mental Health Clinician working with ACT Policing Operations.

56 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

Mental Health ACT worker within ACT Policing alongside Traffic enforcement and road safety will remain a key our mental health team it will improve our response to priority for ACT Policing. people with mental illness in the community when they Measures to continue ACT Policing’s efforts into the future intersect with policing activities. include the development of an ACT Policing Road and Safety communications strategy to identify new ways CRIME PREVENTION of communicating key road safety messages to target — RECIDIVISM AND audiences. The strategy will address the main five causal ENVIRONMENTAL DESIGN factors for road trauma and fatalities including drink/drug driving, speeding, driver distraction, seatbelts and fatigue. During the reporting period the decision was made ACT Policing will give particular focus to the ongoing to amalgamate our Crime Prevention function with issues of driver impairment, which has not seemed to ACT Policing Intelligence as part of our future approach have reduced in number in recent years. to enhance our intelligence-led crime prevention strategies. Institutionalising intelligence-led principles in crime Traffic enforcement has, and will continue to have, a prevention activities and embedding crime prevention direct impact on the reduction in fatalities and collisions into core policing across all business is instrumental to its with injury but there is a body of evidence which shows long-term efficiency now that the function has developed an increasing incidence of irresponsible driver behaviour A into a mature, professional capability. which police cannot deal with alone. Countering this will require an integrated effort involving all of the road safety This intelligence-led approach will further enhance crime stakeholders: police; government, road traffic and safety targeting, particularly in relation to recidivist offenders, authorities; road and related infrastructure designs; and our engagement with individuals, group and families most importantly, the driving fraternity. identified as ‘at risk’, and directing our Suburban Policing Strategy and general duties officers to identified crime The Recognition and Analysis of Plates IDentified ‘hot spots’. (RAPID) capability will continue to be a road safety feature in the ACT. There are plans to triple the number Crime prevention through environmental design will of RAPID cameras by supplying this technology to each also be a key future focus, adapting to the changes in police station for use in general duties vehicles, thereby our operating environment and the growth of Canberra. expanding the capability and coverage of the existing This will enable ACT Policing to provide planning input dedicated team. into suburbs and public areas, for example, ensuring appropriate lighting at skate parks and advising on the placement of secure automated teller machines. CLIENT-FOCUSED PHILOSOPHY — ‘SERVICE CULTURE’ TRAFFIC AND ROAD SAFETY By definition, policing is a service to the community. ACT Policing plays an important role in preventing and However, the dilemma faced by ACT Policing is that the responding to road incidents and has contributed to nature of its service delivery may, at times, involve the achieving a relatively good road safety record for the ACT. resolution of conflict through use of force. However, it is identified that complacency in this area Resolving issues and conflicts, often those in which will lead to increases in the number and severity of road emotions run high, is an intrinsic part of police training collisions resulting in deaths and/or injuries. and operations. However, from the moment police attend

@CPOACT Good to see you out there with the troops tonight - obviously one of ACTPOL’s more interesting evenings!

@Galileo_Gal thanx, the boys and girls had some good operational results this week. We had a mini crime wave too. I’m calling it a draw!

#Canberra Good work Chief and Co! RT @CPOACT 2 men arrested for trafficking a controlled substance

ACT Policing Annual Report 2010–2011 57 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING and make an initial assessment of the task at hand, there COMMUNICATIONS AND is a myriad of branches to the resolution continuum which COMMUNITY ENGAGEMENT may involve a variety of resources, some of which are highly innovative, and always primarily focussed on the We will continue to strive towards achieving a more de-escalation of the conflict. contemporary and citizen-centred service by promoting an open communications philosophy and further enhancing To be considered as less of a ‘force’ and more of a our community and media engagement capabilities. ‘service’ should be the considered goal of any policing agency. Our priority is to ensure that our officers develop Our aim to develop increased rapport with the public, a ‘service culture’ from the time of their graduation into our partners and our stakeholders by being proactive operational duty. in seeking out media opportunities and integrating our communications, directly impacts on our performance, Our ACT Policing Operations function, for example, is perceptions of crime, confidence in police and ultimately, steeped in a client-focussed philosophy. Now furnished our service to the community. with a Crime Stoppers information-gathering role in addition to its other activities, Operations took more Community engagement takes many forms and we are than 125 458 calls for police assistance and 28 843 seeking to identify those options which best serve the Triple Zero (000) calls during the this reporting period. needs of our clients, and direct appropriate resources For many in the community, Operations is the first and to them. primary point of engagement with ACT Policing. While there is a popular inclination to use social media Under the innovative Mental Health Community Policing as a means of community engagement, this tool is not Initiative, the engagement has been broadened further to a panacea for policing. include the advisory services of mental health clinicians Some of the more vulnerable members of our community embedded within the response structure of Operations. are those to whom age, language and culture remain These experienced clinicians can deliver a timely and barriers. Some newly-arrived migrants are from cultures expert assessment of the mental health factors involved where police are not viewed with a high degree of with the issue, or deal with the issue direct through ACT public trust or confidence. To bridge those differences Health operations. and rebuild that confidence, ACT Policing’s Multicultural An enhanced social media presence has provided a Liaison Officers engage with immigration authorities, publicly recognised boost to the service focus of ACT ACT government agencies and locally-based cultural Policing. Sergeants within the Operations room use a groups, to seek out opportunities where the role of dedicated and well-followed twitter account to advise police, and its duty of care to everyone in the community, road users of any traffic delays or collisions. The site can be explained and clarified in a personal and non- has quickly attracted more than 1500 followers, with confrontational way. considerable growth expected. The Chief Police Officer Similarly, senior members of our community require more also has an active twitter account launched during this personalised engagement, such as visits by our Crime reporting period (CPOACT). Prevention officers to aged care facilities, for officers to Measure 15 of our key performance indicators (KPIs) explain to residents how to reduce their likelihood of is the percentage of people satisfied with their most becoming victims of crime. recent contact with police. We did not quite achieve Technology platforms do have an important role to play in this measure during this reporting period, missing the ensuring that police messages reach the public in a timely target by 1.8 per cent. The most common reason for the manner, and the use of social media platforms within our ACT community’s recent contact with police in the past community is growing at an exponential rate daily. 12 months was through random breath testing (RBT) operations (39.9 per cent), followed by ‘to report a crime’ During the reporting period ACT Policing launched two (12.7 per cent). While the public agreed that our police social media platforms using twitter — the ACTPol_Traffic are fair and professional, it is imperative that all members and that of the Chief Police Officer (CPOACT). It is of ACT Policing approach their duties understanding and envisaged that a third platform, incorporating twitter and implementing a client service philosophy, with a view to facebook, will be launched as an agency communication achieving the benchmark in the next reporting period. tool. While social media also carries reputational and operational risks, it is a tool which police can no longer Our corporate services function undertook customer ignore, and one that has already proven popular, and service training during this reporting period, and this will essential for ACT Policing in conveying public messages. also be rolled-out to all police officers in the coming year.

58 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

During the reporting period ACT Policing developed an governing model today in most policing organisations, online survey to assess our website content, accessibility community expectations require more flexibility in how and identify improvements to our online engagement policing delivers its service and this remains our focus. in an attempt to work towards greater community engagement and confidence, and addressing public CANBERRA’S GROWING perceptions of crime. POPULATION — OUR FOOTPRINT The ongoing development and upgrading of our website A major change in our operating environment is — police.act.gov.au — our media centre, and links to key Canberra’s geographic dispersion and the construct of the stakeholder websites such as Crime Stoppers, provides community in which we serve. a conduit through which police can communicate directly with its community audience without the ‘filter’ Canberra is undergoing a substantial growth phase with and interpretation applied by external media. Website emerging suburbs such as Lawson, Wright and Coombs, enhancements also serve as a boon to local media. and the developing suburbs of Crace, Casey, Bonner and Professional standard audio-visual material produced by Beard all part of Canberra’s growth plan. ACT Policing’s Video Operations Team can be posted to a Determining not only the best location for policing secure intranet site, and accessed by accredited media on services within a fast growing community but also the an ‘as-needs’ basis. A type of police presence may change the way policing From the public’s perspective, the growth in online has been traditionally managed. The questions posed services provided by ACT Policing reduces time and include what will the ACT look like in five to 10 years waste. Forms are available online for such needs as time, and should services continue to be provided collision reporting, firearms registration, criminal history through regionally based police stations or smaller, checks and keyholder registration. ACT Policing is possibly mobile, police stations with supplementing investigating further online reporting of crime through district stations. Smart Phone applications, and the redevelopment of While we must be agile and responsive to the changing our crime maps to enhance user experience and provide needs of Canberra, to do this, we need to know our more information to the community. community and position ourselves in the best way possible for the future outlook. TRENDS AND CHANGES An ongoing and effective working relationship with ACT IN THE OPERATING Planning and Land Authority (ACTPLA) will support any decision in conjunction with crime analysis on the future ENVIRONMENT placement of police facilities. This will also provide us with the opportunity to advise on ‘crime prevention through ACT Policing operates in a dynamic environment where environmental design’ principles. it is necessary to adapt and evolve to meet the changing demands in service to the community. The program of During this reporting period we developed a draft strategic community policing is well established and the ongoing accommodation plan aimed at addressing the future collaboration between ACT Policing, the community and policing needs of the growing ACT community. In line partner agencies continues to enhance the security and with the provisions of paragraph 4.1 of the Policing safety of the ACT. Arrangement (see Appendix 2), the Department of Justice and Community Safety is responsible for the provision of A much greater level of scrutiny exists, from media and appropriate infrastructure and facilities for ACT Policing, and self-aware community members, and we recognise the is a key part of the strategic accommodation committee importance of maintaining regular dissemination of established to determine accommodation needs. accurate and useful information, and conducting ongoing community consultation. We are additionally looking at ways to understand and enhance our public/police interface by conducting The importance of scanning and interpreting the research into community expectations and best facilities environment cannot be underestimated; in doing so, we placement through focus groups and use of existing are able to make informed decisions on current and future online forums. Coupled with our planning with ACTPLA, demand for services and deploy resources appropriately. and crime analysis, this should provide a solid foundation The continuous cycle of data collection, analysis and for future decisions. dissemination is vital to development and implementation of tactical, operational and strategic plans. While command and control may be viewed as the dominant

ACT Policing Annual Report 2010–2011 59 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

RESPONSE TO NATURAL Incident command and control training (ICCS) has been a DISASTERS AND EMERGENCY specific focus of ACT Policing during the reporting period. MANAGEMENT The enhanced training empowers first response officers at the crisis scene, regardless of their rank or experience The continued threat of natural disasters, and the level, to assume immediate command and potentially requirement that ACT Policing exercises and maintains make critical decisions to engage external services and its preparedness and interoperability with emergency stakeholders, evacuate premises, or order shutdowns of services and other government agencies, remains a infrastructure. significant area of focus. ICCS can be scaled up quickly and allows for various During this reporting period, our preparedness was tested specialist functions, such as negotiators, tactical, through several natural disasters and incidents outside intelligence or public information/media, to append to of the ACT to which we provided resources to assist the response command structure while operating as an recovery efforts. independent cell, in which the expert capability of each area is optimised, then called upon as required by the The balance of policing the community while contributing forward command. This training has been instrumental in to recovery efforts and emergency management is an the support provided by our officers to what has been a ongoing balance for ACT Policing. The high level of sequence of natural disasters and incidents domestically training, rapid-response capability and resourcefulness and overseas, and what we are experiencing as a trend in of our officers signal they are a valued commodity our current operating environment. during a crisis. This was amply demonstrated during the Christchurch earthquake in February 2011. In the days following the 7.1 magnitude quake, ACT Policing officers TECHNOLOGY ENABLED CRIME comprised the majority of the AFP uniformed contingent While technology-enabled crime as a concept is no longer which was deployed to the disaster location to relieve the a new trend in the operating environment, the prevalence exhausted and overworked New Zealand police officers at and sophistication of criminals in using technology, has the scene. certainly seen a change in the law enforcement arena.

Similarly, ACT Policing is called upon to provide personnel Many forms of technology-enabled crime allow support for its broader AFP national and international anonymity, and immediate transactions to take place, response activities, such as Operation Pleach (the often with difficult paths to trace. While organised crime Northern Territory intervention), the Regional Assistance syndicates have been using technology for the purposes Mission to the Solomon Islands (RAMSI) and activities at of crime for some time, more and more lower-end the Christmas Island detention centre.

ACT Policing and emergency services respond to an incident during a training exercise.

60 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A criminals are now using technology as a tool to commit and has 73 recorded entries on our investigations system, an array of crimes, from sexual exploitation of children to including six arrests for breaching bail conditions, and one drug supply and trafficking. charge of breaching a good behaviour order.

It is imperative for police to adapt to emerging More information about our crime prevention efforts can technologies and understand the ways in which these be found at Section B.1 — Community Engagement. tools can be used for law enforcement activity.

Social media for example, while used primarily as a LEGAL AND LEGISLATIVE tool to engage with the community, is also now a vital We experienced a number of legislative reviews and investigative and intelligence gathering tool. reforms which required concerted effort to operationalise. During this reporting period this included reforms relating to liquor legislation and the introduction of random SIGNIFICANT RISKS AND roadside drug testing specifically.

ONGOING ISSUES These changes are for the benefit of the community Changing demographic, social and economic conditions and greatly assist police in enforcing the law and are environmental shifts which require a more flexible preventing crime in many respects. New laws always require the redevelopment of associated training and A approach to mitigate risks and issues identified by ACT Policing, some of which include: governance to ensure our officers are current with changes in the legal environment that impact on their „„ the increasing availability of information on the internet daily duties. With the majority of our officers working about illicit drug manufacture and the availability on the frontline, familiarisation with changes to the law of precursors, providing the opportunity for more requires maintenance. individuals to become involved in what is trending toward social, or not for profit, drug dealing Operational preparedness, including development of „„ the rapid development of information and policies and guidelines to support legislation, is an communications technology will continue to enhance ongoing challenge in our environment, with some areas the anonymity of criminals and their activities of operation and reform being more complex than others. Adaptability will ensure we continue to effectively respond „„ use of contemporary technology by police officers to to and enforce these reviews and new legislation reforms. improve communication, visibility and rapid exchange of information. The ability for ACT Policing to provide input into legislative reforms that impact law and order, or justice and RECIDIVIST OFFENDERS community safety, is also essential. This supports our mission and all key four pillars of our business: Crime We employed an aggressive strategy to target recidivist and Safety Management; Traffic Law Enforcement and offenders in the ACT during this reporting period, Road Safety; Prosecution and Judicial Support; and specifically in relation to volume crime, house burglaries Crime Prevention. and motor vehicle thefts, with our results in this area demonstrating the positive impact of such activity. This More information about legislation reviews can be found was coupled with proactively enforcing bail conditions at Section B.4 — Legislative Report. on known property offenders and, through a number of crime prevention activities engaged with ‘at risk’ families ANALYSIS AND INTERPRETATION and young people. OF DNA This takes a concerted effort, and repeat offenders, Forensic science, specifically the use of DNA, is often a particularly those committing offences while on bail or critical investigative tool in the prosecution of offenders. subject to other judicial conditions, remains an ongoing issue for policing. Scientific analysis and interpretation of DNA evidence continues to present challenges to the justice system as a As an example, one person was arrested during this whole, including law enforcement. reporting period for two aggravated robberies, two burglaries and four thefts. This person has an extensive Recent developments in the European standard of DNA criminal history (57 entries recorded), predominantly interpretation has resulted in the adoption of a 16 point property offences including nine arrests for breaching bail marker in the Australian system. Recently the Ministerial conditions and one charge of breaching a good behaviour Council for Police and Emergency Services — Police, on bond. Another person has been arrested for three thefts advice from the Australia New Zealand Police Advisory Agency (ANZPAA) and the Senior Officers Group,

ACT Policing Annual Report 2010–2011 61 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING agreed to adopt the European 16 point marker standard. community engagement. A sustained effort and reduction A substantial body of work is now being undertaking is crime should eventuate in improved public perceptions by ANZPAA — National Institute of Forensic Science, of crime in Canberra. CrimTrac and the Senior Officers Group to implement Our small statistical sample, too, can impact on crime adoption of the new system. statistics when represented in percentages. Media reporting to the community, can at times be skewed PERCEPTIONS AND REPORTING significantly due to a spate of offences/incidents. This OF CRIME information, provided to the community, can raise Community perceptions of crime are an ongoing issue for concerns and undue fears of criminality when incidents ACT Policing, as it is for all Australian State and Territories. are reported as ‘spikes’. Out of the six key performance indicators we did not Traditionally, we have also experienced significant under achieve during this reporting period, two specifically reporting of certain crime types, particularly domestic related to community perceptions of crime. violence and sexual assaults.

While we recorded significant decreases in a majority While high crime reporting rates also impact on perceptions of crime types — particularly in relation to volume and of crime, they are also an indication of a healthy democratic property crime — community perceptions have not shifted community that has confidence in its police to investigate commensurately. and solve crime. This complex set of interoperable parts that Housebreakings and motor vehicle theft for instance result in negative or positive perceptions of crime needs to recorded significant decreases for the reporting period be understood and addressed. however these offence types were among the crimes It is important to note that while we aim to reduce the level most perceived by the community as likely to occur. of fear of crime in the community, there are some positive While a lag in time between actual reductions of crime aspects to the community having some level of awareness over a sustained period and community perceptions of of crime in their neighbourhood. A level of awareness crime is expected, working towards addressing this issue about crime can reinforce crime prevention behaviours and long-term will require visible policing efforts support limit the person’s potential for victimisation. by proactive communications in media efforts and

ACT Policing Intelligence officers analyse persons of interest.

62 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

DECLARATION OF ADDITIONAL SECTION A.5 — PUBLIC HOLIDAY MANAGEMENT The declaration of an additional public holiday to compensate for Christmas Day falling on a Saturday in DISCUSSION AND addition to the standard procedure of granting the next falling work day as a public holiday resulted in substantial ANALYSIS additional costs for a full 24 hour shift for ACT Policing. While our fiscal decisions supported a continued strong This was not able to be factored into the budget at the position during the 2010–11 financial year, there were commencement of the financial year as the decision some externalities which generated a budget overspend was not made until December 2010. of $0.4 million or a variance of 0.3 per cent. EXTRANEOUS As a contracted police service ACT Policing provides ADMINISTRATIVE COSTS specific services for an agreed cost, as part of the annual Purchase Agreement (see Appendix 2), and ACT Policing has committed to the temporary any additional costs not forecast for that period must be administration of criminal and Traffic Infringement A met from the broader AFP budget. The establishment Notices (CINs and TINs) until a broad-based municipal of a pricing model for the delivery of policing services infringement notice system is developed by the is a multi-faceted process that allows for unexpected appropriate Territory directorate(s). budgetary demands but despite the best planning, This is both an administrative and financial burden there can be unforeseen pressures. not normally carried by policing agencies however It is noted that any overspend is absorbed by the AFP, in the interests of maintaining this system ACT and not the ACT Government. Policing has undertaken to temporarily absorb the associated overheads. MANAGEMENT ANALYSIS AND EXTERNALITIES 2010–11 FINANCIAL ANALYSIS During the reporting period, there were three external factors that contributed to the budget overspend. These Total revenue received by the AFP for the provision of issues, while not entirely unexpected, had a much higher policing services to the ACT was $146.3 million. This financial impact than predicted. represented an increase of $7.7 million or 5.5 per cent compared with the previous financial year (2009–10). COURT COSTS The major factors in this increase were funding for an additional 16 police officers (for the Alcohol Crime There was a considerable increase in court costs awarded Targeting Team and the dedicated RAPID capability) against ACT Policing during this reporting period. and funding for the effects of the 2007–2011 AFP While there has been no significant change in the Collective Agreement. number of cases where costs are awarded against ACT Total expenditure amounted to $146.7 million, which Policing (in the event of a prosecution discontinuing), is up $8.2 million or 5.9 per cent. Again, the increase the basis on which court costs are calculated is changing. relates to additional staffing and salary costs associated The prescriptive model emerging to calculate these with the 2007–2011 AFP Collective Agreement. costs is manifesting itself in higher costs awarded against us, and has the potential to impact on future Annual financial statements for the reporting period, budgetary considerations. accompanied by the Auditor-General’s independent audit report can be found at Appendix 4 — Financial Statements and Statement of Performance.

ACT Policing Annual Report 2010–2011 63 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

and community cooperation to address risk factors SECTION A.6 — associated with criminal behaviour and recidivism and raise awareness of the community’s role in their own FINANCIAL REPORT safety and security.

Annual financial statements for the reporting period, As a contracted police service, our statement of accompanied by the Auditor-General’s independent performance — against our performance generally and audit report can be found at Appendix 4 — Financial financially — is assessed against these four key outputs. Statements and Statement of Performance. Our Statement of Performance for this reporting period, accompanied by the Auditor-General’s independent audit report can be found at Appendix 4 — Financial SECTION A.7 — Statements and Statement of Performance. More information about our performance can be found at STATEMENT OF Section A.9 — Analysis of Agency Performance. PERFORMANCE MEASURING OUR Our performance is measured by one main outcome supported by a series of outputs and performance PERFORMANCE measures as detailed in the Purchase Agreement In its report on Annual and Financial Reports (see Appendix 2). 2009–2010, the Standing Committee on Justice and Our main outcome is to work in partnership with the Community Safety recommended that in addition to community to create a safer and more secure ACT reporting against key performance indicators (KPIs), through the provision of quality police services. This is further explanation as to how these KPIs are formulated support, and achieved, through our four key pillars: would be beneficial. „„ Crime and Safety Management — providing a Our performance reporting framework was introduced safer and more secure ACT so that members of the in the 2002–03 financial year and since that time community can go about their daily lives without there have been a range of amendments, deletions and undue fear of crime. additions to the suite of KPIs included in the annual „„ Traffic Law Enforcement and Road Safety — Purchase Agreement (see Appendix 2). enforcing traffic laws and promoting safer behaviours The Agreement contains a range of notes to the KPIs on ACT roads with the objective of reducing the which indicate the source of the data. As to the targets set number of crash fatalities and injuries to members of for each KPI, these are based on a range of factors (most the community. of which is shown in Table A.7.1). All targets are included „„ Judicial Operations — maximising the number of in the notes to the Agreement. successful prosecutions in court by providing support Targets can be generated by annual or three year to the Office of the Director of Public Prosecutions averages, which means that the actual target changes (DPP) and the courts. each year, or it can be a pre-determined number. „„ Crime Prevention — reducing and preventing crime through strategies that incorporate government Table A.7.1 details how our KPIs are measured.

@CPOACT after spending a week thus far on jury duty, ive a greater appreciation 4 U & yr colleagues. mentally drained after only a week.

@ACTPol_Traffic thanks so much for the great work you’re doing btw! So good to know what’s going on travelling to and from work.

@ACTPol_Traffic Thx for the Vernon Circle info, I saw it just before my commute home from Fyshwick to Inner North & went home via Limestone.

64 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

Table A.7.1 — ACT Policing key performance measures source data

Measures Target Source of data Level of Crime 1. Number of offences against the person 800 or less Arithmetic — sourced from PROMIS with reported or becoming known per 100 000 ABS population data population. 2. Number of offences against property 8500 or less Arithmetic — sourced from PROMIS with reported or becoming known per 100 000 ABS population data population. 3. Percentage of offences against the 67% or more Arithmetic — sourced from PROMIS with person cleared. ABS population data 4. Percentage of offences against 14% or more Arithmetic — sourced from PROMIS with property cleared. ABS population data Perceptions of Crime 5. Percentage of persons who are concerned National Average or less Survey of Community Satisfaction with about becoming a victim of physical assault Policing conducted by TNS Social Research A in a public place – excluding sexual assault in the next 12 months. 6. Percentage of persons who are concerned National Average or less Survey of Community Satisfaction with about becoming a victim of sexual assault in Policing conducted by TNS Social Research the next 12 months. 7. Percentage of persons who are concerned National Average or less Survey of Community Satisfaction with about becoming a victim of housebreaking Policing conducted by TNS Social Research in the next 12 months. 8. Percentage of persons who are concerned National Average or less Survey of Community Satisfaction with about becoming a victim of motor vehicle Policing conducted by TNS Social Research theft in the next 12 months. 9. Percentage of persons who feel safe at National Average or more Survey of Community Satisfaction with home alone during the day. Policing conducted by TNS Social Research 10. Percentage of persons who feel safe at National Average or more Survey of Community Satisfaction with home alone during the night. Policing conducted by TNS Social Research Police Responsiveness 11. Response times for Priority One Incidents: Arithmetic — sourced from Computer Aided • Within 8 minutes; 60% or more Despatch (CAD) system • Within 12 minutes. 90% or more 12. Response times for Priority Two Incidents: Arithmetic — sourced from Computer Aided • Within 20 minutes; 60% or more Despatch (CAD) system • Within 30 minutes. 95% or more 13. Response times for Priority Three Incidents: Arithmetic — sourced from Computer Aided Where police attention or response is Despatch (CAD) system required: • as determined in consultation with the 90% or more complainant; • but, in any event, no later than 48 hours from the initial contact by the complainant. 14. Percentage of 000 calls answered on first or Arithmetic — sourced from Telstra Data second presentation: • On first presentation; 90% or more • On second presentation. 98% or more

ACT Policing Annual Report 2010–2011 65 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Measures Target Source of data Public Confidence in Police 15. Percentage of persons satisfied with most National Average or more Survey of Community Satisfaction with recent contact with police services. Policing conducted by TNS Social Research 16. Percentage of persons who agree that police National Average or more Survey of Community Satisfaction with perform their job professionally. Policing conducted by TNS Social Research 17. Percentage of persons who agree that police National Average or more Survey of Community Satisfaction with treat people fairly and equally. Policing conducted by TNS Social Research 18. Number of established complaint issues 72 or below Arithmetic — sourced from AFP Professional against police. Standards data 19. Number of established complaint issues 15 or below Arithmetic — sourced from AFP Professional relating to persons in custody. Standards data Road Safety 20. Number of road crashes resulting in death 4.2 or less Arithmetic —sourced from AFP PROMIS data per 100 000 population. 21. Number of road crashes resulting in injury 180 or less Arithmetic —sourced from Traffic data per 100 000 population. 22. Percentage of persons who self-report to National Average or less Survey of Community Satisfaction with driving 10km per hour or more over the Policing conducted by TNS Social Research speed limit. 23. Percentage of persons who self-report to National Average or less Survey of Community Satisfaction with driving while not wearing a seatbelt. Policing conducted by TNS Social Research 24. Percentage of persons who self-report to National Average or less Survey of Community Satisfaction with driving while suspecting they are over the Policing conducted by TNS Social Research prescribed alcohol limit. 25. Percentage of persons who self-report to National Average or less Survey of Community Satisfaction with driving when using a mobile phone. Policing conducted by TNS Social Research Supporting the Judicial Process 26. Percentage of briefs delivered to the DPP 75% or more Arithmetic —Judicial Operations data and within the designated timeframe. ACT Court outcomes data 27. Percentage of cases finalised by offence 80% or more Arithmetic — Judicial Operations data and proved in court. ACT Court outcomes data 28. Percentage of cases finalised by a not-guilty 18% or less Arithmetic — Judicial Operations data and verdict or otherwise withdrawn. ACT Court outcomes data 29. Percentage of cases otherwise resolved. 5% or less Arithmetic — Judicial Operations data and ACT Court outcomes data Crime Prevention 30. Percentage of persons who perceive the Survey of Community Satisfaction with following quality of life issues to be a Policing conducted by TNS Social Research problem in their neighbourhood : • speeding cars, dangerous or noisy driving National Average or less • graffiti/vandalism National Average or less • louts/gangs National Average or less • drunken/disorderly behaviour. National Average or less 31. Number of juveniles referred to diversionary 55 or more Arithmetic — data sourced from Restorative programs Justice Unit, JaCS 32. Number of persons referred to community 5100 Arithmetic — data sourced from SupportLink support agencies. 33. Design and delivery of a victim awareness 90% concluded within a Arithmetic — data sourced from ACT Policing training program for ACT Police Officers. 12 month period HR 34. Number of referrals to drug diversion 65 or more Arithmetic — data sourced from ACT Policing programs (drug demand reduction effort). Crime Prevention.

66 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

person reported or becoming known per 100 000 of the SECTION A.8 population — was an aspirational ‘stretch’ target set by — STRATEGIC ACT Policing for this reporting period. INDICATORS CRIME AND SAFETY

In accordance with the definition by the Financial MANAGEMENT Management Act 1996, ACT Policing does not meet the criteria of a department nor that for a public authority, or PROVIDING A SAFER AND MORE ‘prescribed’ Territory authority. SECURE ACT SO THAT MEMBERS OF The services provided by ACT Policing are on a ‘fee for THE COMMUNITY CAN GO ABOUT service’ arrangement and our funding is delivered as part THEIR DAILY LIVES WITHOUT UNDUE of the budget apportioned to the Department of Justice FEAR OF CRIME. and Community Safety (DJaCS). The key measures associated with this output are Level of The strategic indicators for the AFP and DJaCS are Crime, Perceptions of Crime, Police Responsiveness and described in their individual annual reports. Public Confidence in Police. A More information about our governance can be found at LEVEL OF CRIME Section A.2 — Overview. The first four measures in the Purchase Agreement relate to levels of crime within the ACT. ACT Policing has met the annual target for this reporting period for measures two, SECTION A.9 three and four. — ANALYSIS Measure one, which sets an upper limit for the number of offences against the person, has not been met. A OF AGENCY summary of results against the 2010–2011 Purchase PERFORMANCE Agreement can be found at Appendix 4. A full summary of all offences reported or becoming Our performance is measured by one main outcome known to police, offences cleared and apprehensions supported by a series of outputs and performance in the ACT for this reporting period can be found at measures as detailed in our Purchase Agreement (see Appendix 5. Appendix 2). Measure 1 — Number of offences against Our main outcome is to work in partnership with the the person reported or becoming known per community to create a safer and more secure ACT 100 000 population through the provision of quality police services. This is Offences against the person include homicide and related supported, and achieved, through our four key pillars: offences, assault, sexual offences and other threatening, Crime and Safety Management; Traffic Law Enforcement negligent or dangerous acts towards a person. In this and Road Safety; Prosecution and Judicial Support; and reporting period, offences against the person accounted Crime Prevention. for 8.2 per cent of all offences reported in the ACT. Against these four key pillars are 34 key performance In relation to measure one, our target was 800 or less indicators (KPIs). Analysis against these KPIs is how we offences per 100 000 of the population. ACT Policing did measure our performance, and guides our workforce not achieve this target, with 828 offences being reported planning and decision making. per 100 000 population, a variation from the target of We achieved or exceeded 29 out of the 34 KPIs for this 3.5 per cent. reporting period — the best result we have achieved in During the reporting period, there were 2916 offences eight years since the existing reporting framework was against the person reported to ACT Policing. This is a established in 2002–03. slight decrease of 0.8 per cent (or 23 offences) when KPIs not achieved predominantly related to perceptions compared to 2009–10. This target was an aspirational of crime and self reporting in relation to traffic offences. ‘stretch’ target set by ACT Policing with the target reduced One specific target — number of offences against the from 850 offences against the person reported to police

ACT Policing Annual Report 2010–2011 67 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING per 100 000 population, to 800 offences against the where as Sexual Assaults and Other Assaults decreased person (a decrease of 6 per cent). by 30 offences and 64 offences respectively.

The majority of person offences recorded for 2010–11 Figure A.9.1 illustrates offences against the person for decreased with the exception of ‘Other Offences’ against a period of five years. the person (up 16.2 per cent or 19 offences) and ACT Policing recognises there is a strong connection ‘Assaults at Home’ (by 5.7 per cent or 52 offences). between excessive alcohol consumption and offences Offences that have continued to record decreases include against the person. During 2010–11, 31 per cent ‘Homicide and Related Offences’, ‘Sexual Assaults’ and (904 offences) of all offences against the person were ‘Other Assaults’. In comparison to the previous reporting alcohol related. period, Homicide and Related Offences had dropped from nine offences in 2009–10 to five in this reporting period

Figure A.9.1 — Offences against the person by type 2006–07 to 2010–11

3500

3000

2500

2000

1500

1000 Number of Offences 500

0 2006–07 2007–08 2008–09 20 09–10 2010 –11 Financial Year

Other offences against the person* Assault Sexual offences Total

Source: PROMIS as at 4 July 2011 * Other offences against the person include homicide and related offences, kidnapping, dangerous or negligent acts, harassment and threatening behaviour

68 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

ACT Policing has developed and implemented several We also continued to participate in Operation Unite — strategies to proactively target the misuse of alcohol an Australia and New Zealand weekend of action against to reduce the incidence of harm towards individuals alcohol-related crime. Three targeted operations took and the Canberra community. For example, within the place during this reporting period in September and reporting period, ACT Policing has contributed to the December 2010 and May 2011. Operation Unite is ACT Government’s liquor reforms through the creation an ongoing initiative as part of a longer-term strategy of of the Alcohol Crime Targeting Team (ACTT) in cultural change to target alcohol-related crime, violence December 2010 to coincide with the introduction and anti-social behaviour. of the Liquor Act 2010 (ACT). As a result of strategies identified, it appears the location The aim of the ACTT is to encourage safe and responsible of assaults has shifted away from public places to drinking practices, reduce the negative community effects domestic environments. In this reporting period, there of alcohol-related harm and engage with liquor licensees was a slight increase (5.7 per cent) of assaults in the and relevant agencies to achieve an integrated approach home when compared to 2009–10. Of all assaults to alcohol regulation. The new legislation provided us recorded for 2010–11, 33.8 per cent were related with increased police powers for issuing on-the-spot to alcohol consumption. infringements for offences such as refusing to leave a licensed premise when requested by staff, supplying Measure 2 — Number of offences against A alcohol to an intoxicated person, and abusing/arguing property reported or becoming known per with staff when refused service to alcohol. 100 000 population

The introduction of the new liquor reforms was Offences against property include robbery, burglary, further supported by an ACT Policing driven campaign fraud, handling of stolen goods, motor vehicle theft, ‘Play up, Pay up’ with 30-second television and radio theft other than a motor vehicle, property damage and advertisements and online search advertising. The environmental offences. objective of the advertising campaign was to promote During this reporting period, offences against property awareness of the new liquor legislation reforms and the accounted for 67.1 per cent of all offences reported or associated on-the-spot infringements enforceable for becoming known in the ACT. irresponsible alcohol consumption and service in the ACT.

The target for this measure was 8500 or less offences against property reported or becoming known to us per 100 000 of the population. ACT Policing achieved this measure by recording a result of 6805.7 offences per 100 000 of the population. When comparing this reporting period to 2009–10 there was a decrease of 26.1 per cent or 8474 offences.

Table A.9.1 — Offences against property by type 2009–10 to 2010–11

Offence type 2009–10 2010–11 % change Robbery 327 255  22 Armed Robbery 133 143  7.5 Other Robbery 194 112  42.3 Burglary 5147 3464  32.7 Dwelling 3738 2498  33.2 Shops 526 348  33.8 Other 883 618  30 Motor Vehicle Theft 2080 1304  37.3 Property Damage 9312 7285  21.8 Other Theft 14124 10999  22.1 Other offences against property 1453 662  54.4

Source: PROMIS as at 4 July 2011

ACT Policing Annual Report 2010–2011 69 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Table A.9.1 above shows a significant decrease will cover the period 2011 to 2014 and specifically from 2009–10 to 2010–11 in almost all types of target the prevention and reduction of offending rates for property offences contained within measure two. offences such as burglary and motor vehicle theft. Figure A.9.2 illustrates offences against property over the past During this reporting period, we implemented a proactive five years. strategy aimed at reducing the number of incidents and criminal activity within a residential suburb or defined Measure 3 — Percentage of offences against the geographical area of the ACT. Operation Palma involved person cleared the targeting of all crimes and incidents responded to by police within an identified area, as opposed to a specific Offences cleared are offences for which there was an crime or incident type, in order to prevent or disrupt more outcome in this reporting period. These outcomes include serious matters occurring. The basis for this targeting is identification of an offender (through arrest or some that minor crimes and incidents of public disorder provide other form of proceeding such as a summons or caution), an environment for more serious crimes to flourish. withdrawal of the complaint, insufficient evidence to proceed against an alleged offender or the determination ACT Policing continued to work closely with external that the offence was unsubstantiated. agencies to develop strategies to lower the rate of property crime in the ACT. In collaboration with the The target for measure three required a clear up rate of Department of Justice and Community Safety (DJaCS), 67 per cent or more offences for all offences against ACT Policing began working on the ACT Government’s the person. During this reporting period we achieved Property Crime Reduction Strategy. The purpose of this the target with a clear up rate of 81.4 per cent (or strategy is to formulate a whole-of-government approach 2374 offences), exceeding the target by 14.4 per cent. to reduce the volume of property crime in the ACT. Key The 2010–11 result for this measure was the highest objectives include stopping the cycle of offending through proportion of offences cleared against the person for more justice investment, engaging with the disengaged by than 10 years. As illustrated in Figure A.9.3, ACT Policing early intervention and creating a safer, more secure has consistently recorded a clear-up rate of more than community. The ACT Property Crime Reduction Strategy 63 per cent since 2006–07.

Figure A.9.2 — Offences against property by type 2006–07 to 2010–11

35,000

30,000

25,000

20,000

15,000

10,000 Number of Offences 5,000

0 2006–07 2007–08 2008–09 20 09–10 2010 –11 Financial Year

Robbery Burglary eft (excl motor vehicle theft) Total Other offences against property Stolen Motor Vehicle Property damage

Source: PROMIS as at 4 July 2011 *Other offences against property include robbery, blackmail and extortion, fraud and misappropriation, and handling of stolen goods offences

70 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

Figure A.9.3 — Offences against the person cleared 2006–07 to 2010–11

4,500 90

4,000 80

3,500 70

3,000 60

2,500 50 Percent

2,000 40

1,500 30

1,000 Number of Offences 20

500 10

0 0 2006–07 2007–08 2008–09 20 09–10 2010 –11 Financial Year Offences Cleared Offences Reported Clear-up Rate A

Source: PROMIS as at 4 July 2011

Measure 4 — Percentage of offences against this target with the clear up rate of 19 per cent of total property cleared property offences (or 4565 cleared property offences), exceeding the past reporting period’s result by just under Offences cleared against property are offences for which 10 per cent. an outcome of an investigation was recorded as having been complete in this reporting period. The possible As illustrated in Figure A.9.4, we have consistently outcomes are the same as those for offences against the recorded a clear up rate of more than 9 per cent for person as mentioned under measure three. offences against property in the past five years. The nature of these offences typically means that it is more difficult The annual target for this measure is 14 per cent for us to clear these offences than it is to clear offences or more offences against property cleared. We achieved against the person.

Figure A.9.4 — Offences against property cleared 2006–07 to 2010–11

40,000 20.0

35,000 17.5

30,000 15.0

25,000 12.5 Percent 20,000 10.0

15,000 7.5

10,000 5.0 Number of Offences 5,000 2.5

0 0.0 2006–07 2007–08 2008–09 20 09–10 2010 –11 Financial Year

Offences Cleared Offences Reported Clear-up Rate

Source: PROMIS as at 4 July 2011

ACT Policing Annual Report 2010–2011 71 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

PERCEPTIONS OF CRIME It is important that perceptions of crime results are taken into context against the actuality of crime reported to The National Survey of Community Satisfaction with police. Housebreakings and motor vehicle theft for Policing is a nationwide telephone survey which measures instance recorded significant decreases for the reporting community perceptions on a range of policing-related period however these offence types were among the issues including satisfaction with police services, feelings crime most perceived by the community of being prone of safety, concern about potential victimisation and to be victimised. attitudes toward police behaviour. During this reporting period, 2400 residents of the ACT participated in the ACT Policing continues to publish crime statistics on the survey and 28 507 people participated nationally. ACT Policing website as a method to reduce the fear and perception of crime. The release of crime data and The survey monitors community concern about information on policing activities is used to educate the becoming a victim of certain crime types. While this community about the relatively low risk of becoming series of questions can elicit a variety of interpretations a victim of a crime. The increased levels of awareness ranging from an assessment of likelihood of victimisation about crime in the ACT community may still take some through to an assessment of how the victim would feel if time however to have an impact on the heightened they were to become a victim, they are the best available perceptions of victimisation, as too will sustained indicator of ‘fear’ of crime. reductions in these crime type offences.

Figure A.9.5 illustrates the percentage of people in the These efforts have been supported by a proactive ACT somewhat concerned or very concerned about approach to media, ensuring information is readily becoming a victim of certain crime types in the next provided to the community, and the launch of social media 12 months compared to the national average. platforms, namely our traffic twitter account and that of It is important to note that while we aim to reduce the Chief Police Officer Roman Quaedvlieg. These approaches level of fear of crime in the community, there are some and avenues have provided an open communications positive aspects to the community having some level of platform providing a greater amount of information that concern/awareness of crime in their neighbourhood. is both timely and transparent to engage directly with the A level of awareness about crime can reinforce crime community through already existing platforms. prevention behaviours and limit the person’s potential for victimisation.

Figure A.9.5 — Perception of crime by offence type 2010–11

70

60

50

40

30

20 Percentage somewhat Percentage

concerned or very concernedvery or concerned 10

0 Domestic Sexual Physical assault House- Motor vehicle Fraud or Internet-based Terrorist violence assault in public breaking theft credit card theft crime incident Offence Type Australia ACT

Source: National Survey of Community Satisfaction with Policing, July 2011

72 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

A

General Duties officers interview a victim of crime.

The ACT Policing website — launched in April 2010 — ACT, 31.6 per cent of persons were concerned about has also received a considerable amount of community becoming the victim of physical assault compared to interest, particularly through our interactive crime maps a national average of 35.9 per cent. and media centre. Measure 6 — Percentage of persons who are During the reporting period ACT Policing developed an concerned about becoming a victim of sexual online survey to assess the website’s content, accessibility assault in the next 12 months and identify improvements to our online engagement in an attempt to work towards addressing perceptions The target for this measure is the ‘national average or less.’ of crime. We achieved against this measure with 10.2 per cent of people in the ACT concerned about being a victim of The Perception of Crime measures in the Purchase sexual assault compared to 12.6 per cent nationally. Agreement (measures five to 10) assess the community’s concern about becoming a victim of crime in the next We continue to record a decline in the number of 12 months with regard to physical assault (excluding reported sexual offences, with a decrease in 8.7 per cent sexual assault), sexual assault, burglary and motor vehicle (or 30 offences) when compared to 2009–10. theft. This section also includes measures that assess the percentage of persons in the ACT who feel safe at home Measure 7 — Percentage of persons who alone during the day and after dark. For these measures, are concerned about becoming a victim of the Purchase Agreement requires that we achieve a housebreaking in the next 12 months result that is equivalent to the national average or less The financial year target for percentage of persons who (for measures five to eight) and equivalent to the national are concerned about being the victim of housebreaking is average or more for measures nine and 10. the ‘national average or less’. The national average for the reporting period was 55.2 per cent, while the ACT result Measure 5 — Percentage of persons who are was 61.4 per cent. concerned about becoming a victim of physical assault in a public place (excluding sexual assault The 2010–11 result for this measure is inconsistent in the next 12 months) to the rate of the number of burglaries reported to ACT Policing within the 2010–11 reporting period. The 2010–11 target for percentage of persons who are Compared to 2009–10, the rate of burglaries in the ACT concerned about being the victim of physical assault has decreased by a significant 32.7 per cent (or 1683 in a public place (excluding sexual assault) in the next offences). The inconsistency between recorded crime and 12 months is the ‘national average or less’. In the

ACT Policing Annual Report 2010–2011 73 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING community perceptions may be influenced by a number resulted in a higher sense of uncertainty about crime, the of factors, including, as mentioned above, sustained information received by the public is considered to be vital reductions in crime and the community continually in assisting police with investigations. aware of such trends. A lag between actual reductions ACT Policing is committed to working with partner of crime over a sustained period and perceptions of agencies to sustain the reduction of motor vehicle thefts. crime is expected. In 2010–11 ACT Policing in conjunction with the More specifically in terms of our efforts in this respect, Department of Territory and Municipal Services (TAMS) ACT Policing, particularly through its Crime Prevention and DJaCS promoted the ACT Engine Immobiliser function and Media and Marketing unit, disseminate Scheme strategy. This government initiative was a vast range of information to support perceptions of established in response to the recognition that the crime and home safety. An integrated communications majority of stolen motor vehicles are older and not fitted approach has been visible during this reporting period, with immobilisation technology. Owners of such vehicles combining community engagement with proactive can apply to have a subsidised vehicle immobiliser media relations. fitted to their vehicle by designated and approved licensed installers. The Home Safety and Security handbook developed by Crime Prevention has been distributed to a number of Along with the ACT Property Crime Reduction Strategy, homes and people in the ACT. More information can be our own approaches to reduce motor vehicle theft include found at Section B.1 — Community Engagement. Project Safe Plate — a one day event held twice in this reporting period to reduce registration plate theft. ACT Our Suburban Policing Strategy (SPS) provides the high- motorists were invited to have their standard retaining visibility policing element of our integrated strategy. During screws for their vehicle registration plates replaced with this reporting period, ACT Policing conducted tamper-proof screws which are much more difficult for 32 779 SPS related activities of which 77.2 per cent thieves to remove. The aim of Project Safe Plate is to were visibility related (proactive vehicle patrols), minimise the rate of stolen number plates and associated 17.8 per cent accessibility related (beat/foot/bicycle crimes. The theft of a number plate is often a precursor patrols) and 5 per cent engagement jobs (such as talking to crime such as petrol drive-offs, burglaries and to a school principal or shop owner about a specific issue). traffic offences.

Measure 8 — Percentage of persons who are The introduction of RAPID (Recognition and Analysis of concerned about becoming a victim of motor Plates IDentified), and associated campaigns and media vehicle theft in the next 12 months coverage, which among other things targets stolen motor The target for percentage of persons who are concerned vehicles, is further being promoted. about being a victim of motor vehicle theft is again the Measure 9 — Percentage of persons who feel ‘national average or less’. The national average for this safe at home alone during the day reporting period was 43.2 per cent, while the ACT result for the period is at 46.2 per cent. The target for the percentage of persons who feel safe at home alone during the day was ‘national average Similar to measure seven, the result for this measure or more’. The national average for the financial year is inconsistent to the level of motor vehicle theft crime was 95 per cent. The ACT exceeded the target for this recorded in the ACT. In 2010–11, the number of reporting period recording 95.6 per cent. stolen motor vehicle offences significantly decreased by 37.3 per cent (or 776 offences) when compared to the Measure 10 — Percentage of persons who feel previous year. safe at home alone after dark

ACT Policing has a number of strategies to increase The target for the percentage of persons who feel safe perceptions of safety and decrease levels of fear in at home alone after dark was the ‘national average or becoming a victim of motor vehicle theft. We actively more’. The national average for the financial year was engage with the community regarding motor vehicle 87 per cent, while the ACT result for the period was theft by encouraging the community to report suspicious 88.6 per cent. behaviour or vehicles to ACT Policing through online media. This has assisted ACT Policing to identify potential stolen motor vehicles and apprehend offenders for motor vehicle theft. Although the strategy of encouraging the community to report suspicious behaviour might have

74 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

Figure A.9.6 — Feelings of safety by location and time of day 2010–11

100

90

80

70

60

50

40

30

20

10 Percentage who feel safe or very safe 0 At home At home Walking/Jogging Walking/Jogging Catching public transport during the day during the night during the day during the night during the day Behaviour A Australia ACT

Source: National Survey of Community Satisfaction with Policing, July 2011

As illustrated in Figure A.9.6, residents of the ACT Measures 11 to 13 gauge ACT Policing’s responsiveness feel safer than people nationally at all times of the day by recording the time to respond to incidents for each regardless of location. priority type, while measure 14 details the urgency in which Triple Zero (000) calls are answered. ACT Policing POLICE RESPONSIVENESS has the targets for all tiers of all measures within the Police Responsiveness output. ACT Policing encourages all members of the public to report crime and related incidents to police. All contact Measure 11 — Response times for the public has with ACT Policing is recorded and while not Priority 1 incidents all reports will result in attendance by our members, those reports form part of the intelligence process that identifies The targeted response times for Priority 1 incidents as issues and directs the targeting of patrols. set by measure 11 is 60 per cent or more within eight minutes and 90 per cent or more within 12 minutes. The coordination of efficient and effective responses to Both response times were achieved during this reporting calls for assistance from members of the community is period with 87.7 per cent achieved within eight minutes the responsibility of ACT Policing Operations — our radio and 97.4 per cent achieved within twelve minutes. communications and control centre. ACT Policing has consistently met this crucial target. The allocation of resources continues to be managed in accordance with the three-level priority response model, Measure 12 — Response times for introduced during this reporting period. The model Priority 2 incidents ensures that our resources are deployed to the most The target for Priority 2 incidents was 60 per cent serious incidents at any given time. The categories for the within twenty minutes and 95 per cent or more within three level response model (previously four) are: thirty minutes. We exceeded these targets, recording „„ Priority 1 — life threatening or time critical situations 93.7 per cent response within twenty minutes and „„ Priority 2 — situations where the information provided 97.9 per cent within thirty minutes. indicates that the time is important but not critical „„ Priority 3 — situations where there is no immediate Measure 13 — Response times for danger to safety or property but police attendance or Priority 3 incidents response is needed no later than 48 hours from the The target for Priority 3 incidents is 90 per cent within initial contact by the complainant or a time agreed police attendance or response no later than 48 hours from with the complainant

ACT Policing Annual Report 2010–2011 75 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING the initial contact by the complainant or within a time that such as bus interchanges, business districts, suburban is determined in consultation with the complainant. shopping centres and high density residential complexes.

ACT Policing achieved this target with the response time The National Survey of Community Satisfaction with for attendance at Priority 3 incidents a high 99.9 per cent. Policing includes a number of questions that monitor public confidence levels in police across Australia. ACT Policing Measure 14 — Percentage of 000 calls answered includes the results of three questions in the survey that on first or second presentation asks the respondent’s levels of satisfaction with the most recent contact with ACT Policing members, measured The target for Triple Zero (000) calls that were answered against the national average (measures 15 to 18). on first presentation was 90 per cent or more, and second presentation was 98 per cent or more. We Confidence in police can also be affected through visible achieved a result of 95.7 per cent for calls answered policing such as targeted traffic operations, the colour of on first presentation and a high 99.6 per cent for calls vehicles and our SPS activities — all of which is supported answered on second presentation. by our efforts in media and marketing.

PUBLIC CONFIDENCE IN POLICE Measure 15 — Percentage of persons satisfied with most recent contact with police services If members of the public are satisfied with their most recent contact with our officers, they are more likely to The target for measure 15 was the ‘national average report other incidents (contributing to the gathering of or more’. The national average during the reporting intelligence) and assist us when required. period was 82.2 per cent. ACT Policing did not achieve this target with 80.4 per cent (outside of target by Issues that are identified by ACT Policing as being of 1.8 per cent) of survey respondents satisfied with their concern to the public are discussed, prioritised and contact with our members in the past 12 months. monitored through our internal Operations Committee. In response to these issues, our members are tasked by The most common reason for the ACT community’s recent the Operations Committee to patrol areas of concern contact with police in the past 12 months was through random breath testing (RBT) operations (39.9 per cent), followed by ‘to report a crime’ (12.7 per cent). The most common reason stated for those satisfied with the most recent contact with police is that police were ‘fair/ professional’ (23.2 per cent). This corresponds with the outstanding KPI results for measures 16 and 17, regarding police professionalism and police treating people fairly and equally. The most common reason for dissatisfaction with police during this reporting period was that ‘police didn’t do enough, took no action’ (26.9 per cent).

There is the likelihood that with increased proactive policing there may be a greater number of persons dissatisfied with police as a result of having been subject to greater law enforcement. The National Survey of Community Satisfaction with Policing results for 2010–11 for all questions relating to police satisfaction are illustrated in Figure A.9.7 (and compared to the national average).

Measure 16 — Percentage of persons who agree that police perform their job professionally

The target for measure 16 was the ‘national average or more’. The national average for this reporting period was 85 per cent. ACT Policing exceeded this target with 87.4 per cent of people in the ACT agreeing that police perform their job professionally.

Belconnen patrol member responds to a property offence

76 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

Figure A.9.7 — Satisfaction with police 2010–11

100

90

80

70

60

50

40

30 Percentage who are

satisfied or very satisfied 20

10

0 Contact with police* Police dealing with public order problems General police services Issue Australia ACT A

* Proportion of people who have had contact with police in the last 12 months that were satisfied with that contact Source: National Survey of Community Satisfaction with Policing, July 2011

Measure 17 — Percentage of persons who agree Measure 18 — Number of established complaint that police treat people fairly and equally issues against police

The target for measure 17 was the ‘national average or During this reporting period the target for the number of more’. The target was met with 76.1 per cent of people established complaints issued against police was ‘72 or in the ACT agreeing that we treat people fairly and equally below’. The target was achieved with 57 substantiated (compared to 73.3 per cent nationally). complaint issues relating to our members recorded.

Figure A.9.8 compares results in the ACT to the It should be noted that measures 18 and 19 only include Australian average for community beliefs about police. complaints relating to our members that were found to For all four questions, a greater proportion of ACT be substantiated during this reporting period. This differs residents agreed with statements about police in from the complaints information found in Section C.5 — comparison to the national average. These questions Internal Accountability. Complaints information in Section relate to perceived professionalism, fairness and honesty C.5 details the total number of complaints that were made of our members and the confidence respondents have in during this reporting period, not just those substantiated. them. It is important to note that for this reporting period, the ACT was the highest proportion nationally of people who had confidence in police.

@ACTPol_Traffic There’s a car abandoned in the left lane heading west over red hill. Sitting just below the peak.

@CPOACT ..Husband told we would be kept informed of the court case….have never heard a thing. Is that normal AFP practice?

@CPOACT Just out of interest. Stolen car being chased by Police crashed into our house 20 mths ago causing us 9 mths of hell….

@ACTPol_Traffic - Gosh you guys are busy. Great job.

ACT Policing Annual Report 2010–2011 77 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Figure A.9.8 — Community beliefs about police 2010–11

100

90

80

70

60

50

40

Percentage who Percentage 30

agree or strongly agree 20

10

0 Police perform job Police treat people Agree police are honest ey have confidence professsionally fairly and equally in police Behaviour Australia ACT

Source: National Survey of Community Satisfaction with Policing, July 2011

Measure 19 — Number of established complaint ROAD SAFETY issues relating to persons in custody ACT Policing continues to work closely with a number The target for measure 19 for this reporting period of agencies to promote, educate, design and enforce was ‘15 or below’. We exceeded this target by recording the road rules applicable to the ACT. These agencies six established complaint issues relating to persons specifically include Territory and Municipal Services in custody. (TAMS) and the ACT Office of Road Safety.

All people who are taken into our custody are processed Traffic enforcement has, and will continue to have, a through the ACT Watch House at City Police Station. direct impact on the reduction in deaths and collisions A total of 4215 people were taken into protective custody with injury on our roads but there is a body of evidence during this reporting period. which shows an increasing incidence of irresponsible driver behaviour which police cannot deal with alone. This requires an integrated effort involving all road safety TRAFFIC LAW ENFORCEMENT stakeholders: police; government; road, traffic and safety AND ROAD SAFETY authorities; road and related infrastructure designers; and most importantly the driving community. ENFORCING TRAFFIC LAWS AND ACT Policing continues to focus efforts on the offences of PROMOTING SAFER BEHAVIOURS drink driving, speeding, driving while using a hand-held ON ACT ROADS TO REDUCE THE mobile phone, not wearing a seatbelt, unregistered and NUMBER OF DEATHS AND INJURIES uninsured vehicles and unlicensed drivers. TO MEMBERS OF THE COMMUNITY During this reporting period we worked closely with TAMS AS A RESULT OF COLLISIONS. to develop a yearly calendar targeting traffic offences. The purpose of this calendar was to enable targeted The Traffic Operations function performs the primary law enforcement campaigns, provide a framework traffic enforcement function in our organisation, and whereby ACT Policing and the ACT Government were not are supported by all General Duties officers. disseminating conflicting messages, and align media and Our traffic law enforcement and road safety strategy advertising to enforcement and education initiatives. has four elements: education, awareness, deterrence, This was the first time a whole-of-government calendar and enforcement. of this type was produced. The calendar also formed part of a suite of measures designed to address road safety

78 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A on ACT roads. The campaigns (rotated on a rostered all areas of the ACT. During this reporting period, the 12 month schedule) focused on the four main causes of high-visibility three-car purple RAPID team scanned death and serious injury on ACT roads: Speeding, driver 856 743 vehicles and issued 4858 traffic infringement distraction (mobile phones), impaired driving (particularly notices (TINs). The majority of TINs were for people drink driving), and seatbelts. driving unregistered vehicles (36.5 per cent). As at 30 June 2011 the financial value of TINs attributed In April 2011 ACT Policing introduced new rear to RAPID was $1.904 million, or $159 000 per month. windscreen safety stickers for all marked and selected unmarked police vehicles to support campaign messages. ACT Policing also uses variable message boards (road Messages included: ‘Pick up a phone, pick up a fine’, ‘No side) and a raft of advertising, including a regular ‘Traffic belt. No brains’ — aimed at influencing driver behaviour Talkback’ segment on ABC radio, to communicate road while on the road. safety messages.

The RAPID system (which uses a digital video camera to Measure 20 — Number of road crashes resulting instantaneously identify to the operator whether a vehicle in death per 100,000 population registration is identical to a listed plate contained in a The target for measure 20 was 4.2 or less road crashes ‘vehicle of interest’ list) has proved itself as a first-rate asset resulting in death per 100 000 of the population. to road safety in the ACT by identifying drivers who pose ACT Policing achieved this measure by recording 2.8 fatal A the greatest risk to others. The in-car computing facility road collisions per 100 000 during this reporting period. is used in conjunction with the RAPID system to enable members to spend more time on the road rather than in There were 10 road collisions resulting in 10 deaths a police station, thereby maximising police visibility and during this reporting period, a 50 per cent decrease interaction with the community. compared to the 20 deaths from the 17 road collisions recorded in 2009–10. RAPID has provided an easily deployable and immediate method of identifying a range of criminality associated In August 2010, ACT Policing hosted the ANZPAA with driving unregistered and uninsured vehicles. This (Australia New Zealand Policing Advisory Agency) Road includes the monitoring of movements of registered child Policing Forum. This forum, involving senior officers from offenders under the Australian National Child Offenders around Australia, was designed to develop a draft Register (ANCOR).

Since officially beginning operations in July 2010, the six-person RAPID team has continued to operate in

Figure A.9.9 — Fatal collisions per 100 000 population 2006–07 to 2010–11

100

90

8.0

7.0

6.0

5.0

4.0

Fatal collision rate 3.0

2.0

1.0

0.0 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 Year Australia ACT

Source: ACT Policing Annual Reports, PROMIS as at 4 July 2011, Bureau of Infrastructure, Transport and Regional Economics – Road Deaths Australia, June 2011 http://www.bitre.gov.au/ publications/06/Files/RDA_Jun_2011.pdf as at 2 August 2011 Australian Bureau of Statistics (ABS) Regional Population Growth, Australia and New Zealand, 2009-2010 (ABS Cat. no. 3218.0)

ACT Policing Annual Report 2010–2011 79 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING enforcement program to underpin the National Road or more over the speed limit. The national average was Safety Strategy. This collaborative approach to the 23.2 per cent. Our result was over target in this reporting enforcement strategies behind road safety aims to period, with 26.5 per cent of persons self reporting to deliver a 30 to 40 per cent reduction in deaths and driving 10km per hour or more over the speed limit. serious injuries in Australia by 2020. Compliance There were 7984 TINs issued for speeding related through enforcement is seen as vital to the success offences during this reporting period. This is a of the strategy, together with developing safer vehicles, 23.3 per cent increase on the number of TINs issued better roads, and ensuring speed limits. The strategy in 2009–10 (6474). regards as critical the need for people to comply with road laws, and supports strong sanctions and penalties Our result for this measure is directly associated with a to those who deliberately take risks. traffic enforcement campaign launched in cooperation with ACT Road Safety authorities. The objective of this We continue our commitment to reducing the road toll by traffic campaign was to target serious traffic offences developing strategies to promote road safety in the ACT. that contribute to death and serious injury on our roads. Measure 21 — Number of road crashes resulting Part of the traffic enforcement campaign included the in injury per 100,000 population targeting of speeding motorists during specified months.

The target for measure 21 was 180 or less road crashes ACT Policing, in conjunction with mobile speed camera resulting in injury per 100 000 of the population. vans, has continued high-visibility speed reduction During this reporting period, ACT Policing achieved this operations. This coordinated approach delivers repetitive target with the number of collisions resulting in injury targeting of nominated high-volume main arterial roads in recorded at 175.5. the ACT. The targeted locations are planned in advance and systematically rotated initially, then delivered in a During this reporting period there were 618 road more random approach. Variable message boards are also collisions that had resulted in injury. This is a decrease used to provide suitable messages to drivers in support of from 650 in 2009–10 (down 4.9 per cent). the operations.

Measure 22 — Percentage of persons who self- Also during this reporting period ACT Policing worked report to driving 10km per hour or more over the with the ACT Government to coordinate road safety speed limit campaigns with road safety advertising as part of a holistic approach to road safety. The target for measure 22 was the ‘national average or less’ for people who self report to driving 10km per hour

Figure A.9.10 — Motor vehicle collisions with injury 2006–07 to 2010–11

700

600

500

400

300

200

100 Number of accidents causing injury

0 2006–07 2007–08 2008–09 2009–10 2010–11 Financial Year

Source: PROMIS as at 4 July 2011

80 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

Measure 23 — Percentage of persons who self- prescribed limit of alcohol. This resulted in a 1.5 per cent report to driving while not wearing a seatbelt of drivers producing a positive breath test, the same rate of positive tests recorded for 2009–10. The target for measure 23 was the ‘national average or less’ for people who self report to driving while not As part of our road safety strategy, ACT Policing wearing a seatbelt. We achieved this target, as the participated in a number of targeted operations including national average was 2.6 per cent and our result was Operation RAID — a cross-border operation to remove 1.9 per cent. all impaired drivers — and Operation Crossroads — a campaign targeting the causes of road deaths during key We continually target traffic related offences including not holiday periods. We continue, however, to experience a wearing a seatbelt in conjunction with other initiatives high amount of motorists drink driving. designed to change driving habits through education as well as enforcement. We are actively working with the media Analysis of ACT Policing data indicates that a significant to remind the community that not wearing a seat belt is a proportion of all drivers apprehended for drink driving key road safety issue which contributes to our road toll. have at least one previous conviction or are currently before the court for drink driving offences. In addition, The number of TINs issued by ACT Policing for motorist data continues to support that drink drivers are not wearing a seatbelt while driving during this reporting over-represented in serious and fatal collisions. Detecting period was 610, an increase of 12.3 per cent in A these types of offences remains a particularly high priority comparison to 2009–10. for ACT Policing. Measure 24 — Percentage of persons who self- Measure 25 — Percentage of persons who self- report to driving while suspecting they are over report to driving when using a mobile phone the prescribed alcohol limit The target for this measure was the ‘national average or The target for measure 24 was the ‘national average or less’. The national average was 12.7 per cent, with our less’ for people who self-report to driving while suspecting result also 12.7 per cent. they are over the prescribed alcohol limit. The national average for this reporting period was 2 per cent and our The number of TINs issued by ACT Policing for driving final result for this measure was also 2 per cent. Drink while using a mobile phone during this reporting period driving continues to be a strong focus for ACT Policing. was 2577, an increase of 36.7 per cent in comparison During this reporting period we performed 100 568 to 2009–10. RBTs of which 1501 of drivers were identified as over the

Figure A.9.11 — Number of breath tests by year 2006–07 to 2010–11

120,000 3.0

100,000 2.5

80,000 2.0

60,000 1.5

40,000 1.0

20,000 0.5 Breath Conducted Tests 0 0.0 Tests Breath Positive Proportionof 2006–07 2007–08 2008–09 2009–10 2010–11 Financial Year

Tests Proportion Positive Tests

Source: ACT Policing Annual Reports 2009-2010 and ACT Policing Traffic Operations

ACT Policing Annual Report 2010–2011 81 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

PROSECUTION AND contributed to achieving the target in 2010–11. ACT Policing has also reviewed and updated its Service JUDICIAL SUPPORT Level Agreement with AFP Forensic and Data Centres, which has historically impacted on the timeliness in which MAXIMISING THE NUMBER OF briefs of evidence are prepared. SUCCESSFUL PROSECUTIONS IN Implementation of the ACT DPP Case Management COURT BY PROVIDING SUPPORT System also improved information sharing between the TO THE DIRECTOR OF PUBLIC two agencies and provides our members with additional PROSECUTIONS AND THE COURTS. information to allow them to better meet obligations.

Measure 26 — Percentage of briefs delivered to Measure 27 — Percentage of cases finalised by the Director of Public Prosecutions within the offence proved in court designated timeframe Our target for measure 27 was to finalise 80 per cent or Our target for this measure was for delivery of 75 per cent more cases by offence proved in court. We achieved this or more of briefs to the Director of Public Prosecutions target, with 87.5 per cent of cases finalised. (DPP) within the designated timeframe. ACT Policing has achieved this target with 79.9 per cent of briefs delivered Measure 28 — Percentage of cases finalised by to the DPP within the given timeframe. This is a significant a not-guilty verdict or otherwise withdrawn improvement from 2009–10, where ACT Policing Our target for measure 28 was to finalise 18 per cent recorded a result of 72 per cent. or less cases by a not-guilty verdict or otherwise ACT Policing has continued implementing and improving withdrawn. We achieved this target with 11.2 per cent its quality control procedures in preparing and delivering of cases finalised. briefs of evidence to ensure a thorough and professional brief is presented to the Court. This has been achieved Measure 29 — Percentage of cases otherwise through enhanced vetting and adjudication procedures resolved by both Team Leaders and Operations Support Sergeants. Our target for measure 29 was to ensure the percentage Direction has been given to ACT Policing members of cases resolved other than by offence proved in concerning brief submission time frames. This is expected court or a not-guilty verdict, or otherwise withdrawn, is to increase individual accountability and also reduce 5 per cent or less. This measure relates to incidents where the number evidence briefs submitted late with no defendants are found unfit to plea due to mental health. explanatory report. We achieved our target, recording 1.3 per cent of cases otherwise resolved. The recent implementation of a weekly reminder system, managed by ACT Policing Judicial Operations has

A series of exhibit books held at the Exhibit Management Centre.

82 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A

CRIME PREVENTION „„ louts/gangs The target for this measure was the ‘national average REDUCING AND PREVENTING or less’ of people who perceive louts/gangs to be a CRIME THROUGH STRATEGIES problem in their neighbourhood. The national average was 30.8 per cent while our result — 23 per cent — THAT INCORPORATE GOVERNMENT under target for this reporting period. AND COMMUNITY COOPERATION „ TO ADDRESS RISK FACTORS „ drunken/disorderly behaviour ASSOCIATED WITH CRIMINAL Our target for this measure was the ‘national average BEHAVIOUR AND RECIDIVISM, or less’ of persons who perceive drunken/disorderly AND RAISE AWARENESS OF THE behaviour to be a problem in their neighbourhood. The national average was 38 per cent while our result COMMUNITY’S ROLE IN THEIR OWN — 28.4 per cent — under target for the reporting period. SAFETY AND SECURITY. Research shows that neighbourhood problems, incivility Measure 31 — Number of juveniles referred to or perceived problems are commonly linked with diversionary programs perceived levels of crime and general safety. For example, During this reporting period the target for this measure A perception of neighbourhood incivility is an indication of was 55 or more juveniles (young people) referred to a lack of public order in the neighbourhood, that social diversionary programs. ACT Policing achieved the target controls are diminishing and police are unable to deal with 95 referrals to diversionary programs (restorative effectively with neighbourhood problems. justice), achieving the target by a high 72.7 per cent. One of the aims of our SPS is to reduce the fear of Measure 32 — Number of persons referred to crime in the community. The combined approach of the community support agencies SPS in employing increased visibility, foot patrols and engagement with the community has the potential to Our target for measure 30 was 5100 or more people reduce crime, anti-social behaviour and concern about referred to community support agencies. We achieved the crime, and to increase public confidence in the police. target with 6004 referrals to SupportLink. ACT Policing members use the SupportLink service to provide a crime Measure 30 — Percentage of persons who prevention approach to issues identified during their duties. perceive the following quality of life issues to be a problem in their neighbourhood: The primary issues addressed are victim support counselling, general support, mental health (non „„ speeding cars, dangerous or noisy driving crisis), road trauma support and victim support (for The target for this measure was the ‘national court purposes). average or less’ of people who perceive speeding cars, dangerous or noisy driving to be a problem Measure 33 — Design and delivery of a victim in their neighbourhood. The national average was awareness training program for ACT police officers 72.1 per cent and our result was under this with The target for this measure is 90 per cent concluded 71.5 per cent. within a 12 month period. The 12 month period begins „„ graffiti/vandalism on the date of the signing of the 2010–2011 Purchase The target for the percentage of people who perceive Agreement (signed 14 October 2010) and expires on graffiti/vandalism to be a problem in their the date of expiration of the Agreement. neighbourhood was ‘national average or less’. As of 30 June 2011, 83.7 per cent of our officers The national average for this reporting period was had completed the training. Based on a pro–rata target 50.2 per cent, while the ACT result was 49.1 per cent. our target for measure 33 as at 30 June 2011 was During this reporting period there was a decrease 64 per cent or more. in the number of overall property damage offences reported to ACT policing (down 21.8 per cent), and The awareness package was delivered via e-learning a decrease in the reported number of graffiti offences through iAspire, the AFP’s online training system. (down 23.2 per cent) in comparison to 2009–10.

ACT Policing Annual Report 2010–2011 83 SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING

Measure 34 — Number of referrals to drug diversion programs (drug demand reduction effort)

The target for measure 34 was 65 or more referrals to drug diversion programs. We achieved the target with 106 people diverted into the early intervention and drug diversion programs during the reporting period — an increase of 20.5 per cent from the previous reporting period.

Our early intervention and diversionary programs provide opportunities for illicit drug offenders to be diverted from the criminal justice system to education and treatment pathways in the health system.

Table A.9.2 — Drug offences by type 2009–10 to 2010–11

Offence type 2009–10 2010–11 % change Possession or use of drugs 426 426 0% Deal and traffic in drugs 61 42 -31% Manufacture and grow drugs 40 32 -20% Other drug offences 2 0 -100% TOTAL DRUG 529 500 -5%

Source: PROMIS as at 14 August 2011

Operational planning inside the Police Forward Command Post.

84 ACT Policing Annual Report 2010–2011 PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING SECTION A SECTION A.10 — TRIPLE BOTTOM LINE

In line with the ACT Government’s commitment to shape the development of a sustainable ACT, Table A.10.1 outlines our economic, environmental and social indicators.

Table A.10.1 — Triple Bottom Line report 2009–10 to 2010–11

Indicator 2010–11 2009–10 % change result result Employee expenses • Number of staff employed (headcount) 946 956 -1 • Total employee expenditure $98 m $92 m +6.5 Operating statement • Total expenditure $146.7 m $138.5 m +5.9 • Total own source revenue $0.3 m $0.2 m +50 • Total net cost of services $146.4 m $138.3 m +5.9 ECONOMIC A Economic viability • Total assets (notional allocation of AFP assets) $32.9 m $29.5 m +11.5 • Total liabilities (notional allocation of AFP liabilities) $29.9 m $29.4 m +1.7

Transport • Total number of fleet vehicles 220 211 +4.2 • Total transport fuel used Not available Not available Not available • Total direct greenhouse emissions (tonnes of Co2e) of the fleet 1383 1328 +4.1 Energy use — KwH • Total office energy use 6799 6354 +7 • Office energy use per person 7.18 6.65 +8 • Office energy use per m2 0.26 0.28 -7.1 Water consumption • Total water use – kilolitres 15 133 13 818 +9.5 • Office water use per person 15.99 14.45 +10.6 ENVIRONMENTAL • Office water use per m2 0.58 0.61 -4.9 Resource efficiency and waste • Total co-mingled office waste per FTE No data No data No data • Total paper recycled available available available • Total paper used (by reams) per FTE • Percentage of paper recycled The Diversity of Our Workforce • Women (Female FTEs as a percentage of the total) 33 32 +3.1 • People with a disability 0.4 0.2 +50 • Aboriginal and Torres Strait Islander people 1.2 1.2 Nil • Staff with English as a second language 10.8 8.1 +33.3 Staff health and wellbeing SOCIAL • OH&S incident reports 218 259 -15.8 • Accepted claims for compensation (as at 30 June 2010) 70 72 -2.7 • Staff receiving influenza vaccinations 267 215 +24.2 • Workstation assessments requested 18 11 +63.6

ACT Policing Annual Report 2010–2011 85

Section B CONSULTATION AND SCRUTINY REPORTING SECTION B CONSULTATION AND SCRUTINY REPORTING SECTION B.1 — COMMUNITY ENGAGEMENT

Throughout the reporting period, ACT Policing enhanced its existing community engagement programs to increase our profile within the community and to work with the public to create a safer and more secure ACT.

The ultimate aim of our community engagement is to encourage positive interaction between police and community members, increase community confidence and actively create supportive relationships. The programs range in variety from educational themes, advisory programs and those specifically designed for young persons and senior members of the community.

COMMUNITY CONSULTATIONS AND TOOLS USED TO ENGAGE WITH THE COMMUNITY

Some of the community engagement consultation programs conducted during this reporting period are as follows.

Community consultation 1 Members involved: ACT Policing Project: 2011 ActewAGL Royal Canberra Show Consultation process: The 2011 ActewAGL Royal Canberra Show was held at Exhibition Park in Canberra (EPIC) between 25 and 27 February 2011. Similar to previous years, we operated a large display area within the popular Budawang Pavilion. The focus for this year’s display was on cyber safety along with drugs and alcohol awareness. By showcasing the tools of policing, by personal contact and introducing technologies, we were able to engage the community in crime prevention strategies — offering an involved ‘show visit’ experience. The aim of the display was to interact with the community in a positive environment while: • educating the public about issues of crime prevention and safety. • promoting the good work of ACT Policing • showcasing technology, equipment and skills that support the professional capabilities of ACT Policing • showcasing the involvement of partner organisations working in conjunction with ACT Policing to build a safer community. In addition to the alcohol awareness campaign, Constable Kenny Koala was available for photos and to talk to members of the public. Police vehicles, including RAPID (Recognition and Analysis of Plates IDentified), motorcycles and our newest acquisition, a Jet Ski, were on display. Approximate number More than 130 000 people attended the event over the course of the three days. consulted: Outcome: Opinions expressed by members of the public were generally very positive. Members of the public also expressed that they were pleased to see so many ACT Policing members engaging with people throughout the event grounds for example through bicycle patrols. Dr Harry Cooper was present during the event and provided feedback stating that the AFP display was possibly the best overall police display he had seen in his travels. Dr Harry Cooper was particularly impressed with the cyber safety and drug/alcohol awareness components because he felt they were very important messages that the community at large needed know. The ACT Policing display appeared to be the most popular section of the Leisure and Lifestyle Centre (Budawang Pavilion). Approximately 470 children joined the Constable Kenny Koala Star Club at the event.

88 ACT Policing Annual Report 2010–2011 CONSULTATION AND SCRUTINY REPORTING SECTION B

Community consultation 2 Members involved: ACT Policing, Multicultural Liaison Team — Crime Prevention Project: 2011 National Multicultural Festival Consultation process: The National Multicultural Festival is an annual celebration led by Canberra’s multicultural community. The 2011 festival focused on the spirit of community engagement by sharing traditions and celebrating Canberra’s cultural diversity. This year the Festival adopted the theme Safer Communities through Neighbourhood Watch and encouraged all people — multicultural or otherwise — to engage their local community through Neighbourhood Watch. In line with this theme, ACT Policing attended the event and engaged with the community through its stall and via roving ambassadors to promote community confidence in police. Members who speak a language other than English also participated in this event. The ACT Policing stall was managed in partnership with the Department of Housing and Community Services (DHCS) and the Neighbourhood Watch. Information was provided to the public in eight different languages for new immigrants and refugees. Groups/individuals ACT’s multicultural community. consulted: B Approximate number Unknown. consulted: Outcome: The festival included a number of public events as well as multicultural seminars and workshops. ACT Policing uses the Multicultural Festival as an opportunity to promote generic crime prevention messages, however this year the stall went further by promoting our commitment to community engagement. We emphasised our support of multicultural diversity as well as promoted Neighbourhood Watch. Our roving police ambassadors visited and offered assistance to Multicultural Festival stall holders who historically have been from multicultural organisations within the community. It is this engagement that promotes confidence in police within the cultural and linguistic diverse community and assists police to identify gaps in access to emergency services by Canberra’s multicultural community.

The Ottoman Military Band at Canberra’s inaugral Eid al–Fitr festival.

ACT Policing Annual Report 2010–2011 89 SECTION B CONSULTATION AND SCRUTINY REPORTING

Community consultation 3 Members involved: Multicultural Liaison Team — Crime Prevention Project: 2010 Canberra ‘Eid Al-Fitr’ Festival Consultation process: The Eid al-Fitr is an annual holy day and Festival in the Islamic Calendar to celebrate the end of the fasting month of Ramadan. Crime Prevention members attended the 2009 Parliament of World Religions in Melbourne and conceived the idea of the AFP hosting an event for the Canberra Muslim community to share an Islamic festival with the broader community. A committee was formed to oversee the planning of the inaugural 2010 Canberra Eid al-Fitr Festival comprising ACT Policing, the AFP’s Culture and Language Centre, Emergency Services Agency, Muslim Community leaders and community members. Groups/individuals ACT Policing, AFP Culture and Language Centre, Emergency Services Agency, Muslim consulted: Community leaders and community members. Approximate number 4000 consulted: Outcome: The inaugural 2010 Canberra Eid al-Fitr Festival was held at John Dunmore Lang Park in the Parliamentary Triangle on Sunday 19 September 2010. A range of attractions including stage performances, food, handicraft, information stalls, animal farm, reptile show, dodgem cars, pony rides, jumping castle and children’s rides were on display. Chief Police Officer Roman Quaedvlieg was a guest speaker during the event, with members from ACT Policing, Police Recruits and emergency services personnel and volunteers assisting throughout the festival. More than 3500 amusement ride tickets were sold during the day. Approximately one third of visitors were non-Muslim. The community inclusive festival received a lot of positive feedback as it promoted harmony and understanding.

Community consultation 4 Members involved: Indigenous Cultural Liaison Team (ICLT) — Crime Prevention Project: Jervis Bay — National Youth Week Consultation process: Our members went to Jervis Bay as part of National Youth Week activities run by the DHCS during the first week of April 2011. Crime Prevention members and our ICLT engaged community members from the Wreck Bay Aboriginal Community to examine ways in which we could provide services to assist the community, with a view to creating a calendar of events through which Crime Prevention members can assist with the provision of crime prevention and intervention type activities. Groups/individuals Wreck Bay Aboriginal Community from a broad range of ages and educational consulted: backgrounds. Approximate number Approximately 20 people were directly engaged with as part of our activities, with age consulted: group ranging from 16 to 64. The average age of school leavers was Year 9, with only one respondent gaining a tertiary education as a mature aged student. Outcome: New members deployed to Jervis Bay undergo training in Indigenous cultural and social matters, alerting members that it will take time to build trust with the community. Police members need not give up on engaging the community if they feel the community is disinterested in them. Consultation has demonstrated that the community do want to interact with police in a positive manner, however it will take time to build relationships and trust between new police members deployed and the community. We are evaluating ways in which we can create opportunities for members to engage Wreck Bay community and, if required, gain assistance from other areas of ACT Policing, including Crime Prevention, that may have expertise in working with the Indigenous or marginalised communities, socially and economically disadvantaged people, and recidivist offenders. A calendar of events is being developed around reducing anti-social behaviour based on feedback provided from the community. Some of events will include sports activities, surfing, and blue light discos. Greater engagement, as well as an understanding of current and emerging issues will ensure there is increased trust between police and the community.

90 ACT Policing Annual Report 2010–2011 CONSULTATION AND SCRUTINY REPORTING SECTION B

Community consultation 5 Members involved: ICLT, in partnership with Northside Community Services Project: Kickstart program Consultation process: The Kickstart (holiday) program was developed to target the most disengaged, vulnerable and criminally recidivist families in the ACT and was run with the following objectives: Engagement • To strengthen the capacity of vulnerable families to participate in the community and open a dialogue between these families and the agencies that are funded to support them. • To engage children and young people to actively participate in activities and health education in a safe and fun learning environment. • To strengthen and improve relationships between the community, police and other service providers. Intervention • To assist in the reuniting of dysfunctional family units by providing an opportunity for parent and child interaction in a safe environment. • To provide vulnerable families with the basic skills to ensure children and young people re-engage or commence schooling. B Distraction • To provide vulnerable families with a realistic alternative to anti-social behaviour and property related crime during school holiday periods. Approximate number 300 consulted: Outcome: There have been six Kickstart programs run since its inception. During the reporting period three programs have been delivered. Community consultation 6 Members involved: ICLT, in partnership with the Aboriginal Justice Centre (AJC), Director of Public Prosecutions (DPP) and ACT Courts Project: ‘Front Up’ program Consultation process: The ‘Front Up’ program is the name given to the Indigenous Person Voluntary Surrender Program. The program provides an efficient and expedient system to allow for Indigenous persons subject to a warrant for their arrest or in breach of their bail conditions, to voluntarily surrender themselves to the courts to avoid the need to be taken into police custody. Groups/individuals Recidivist Indigenous people, AJC, DPP and ACT Courts consulted: Approximate number N/A consulted: Outcome: To date 33 members of the Aboriginal and Torres Straight Islander (ATSI) community have used this program resulting in an immediate impact on the number of ATSI people being arrested. ACT Policing continues to work closely with the AJC to increase the number of people using this program which has resulted in the reduction of incarceration rates of Indigenous people in the ACT.

ACT Policing Annual Report 2010–2011 91 SECTION B CONSULTATION AND SCRUTINY REPORTING

Community consultation 7 Members involved: ICLT — Crime Prevention Project: Murra Project Consultation process: The Murra Project emanated from the working group on High Risk Aboriginal and Torres Strait Islander Families which was established under the auspice of the Chief Minister’s ACT Taskforce on Aboriginal and Torres Strait Islander Affairs. The Murra Project emerged after ACT Policing’s partnership project — Kickstart — with Northside Community. The program targets focused on Indigenous families in the ACT in an attempt to address some of the issues that contribute to the rate of Indigenous crime. Groups/individuals ACT Policing, Chief Minister’s Taskforce, Northside Community Service. consulted: Approximate number N/A consulted: Outcome: The program is aimed at strengthening Indigenous families’ capacity for participating in the community as well as improving relationships between the community, police and services providers funded to support them. Community consultation 8 Members involved: ICLT — Crime Prevention Project: NAIDOC Week Consultation process: The National Aboriginal and Islander Day Observance Committee (NAIDOC) can be traced to the emergence of Aboriginal groups in the 1920s which sought to increase awareness in the wider community of the status and treatment of Indigenous Australians. Today, NAIDOC is a celebration of ATSI cultures and an opportunity to recognise the contributions of Indigenous Australians in various fields. Activities take place across the nation during NAIDOC Week in the first full week of July. In July 2010 the ICLT participated in a number of NAIDOC Week activities and events along with more than 400 ATSI and non-ATSI people. ACT Policing also provides funding for some of the NAIDOC Week activities. Approximate number consulted: More than 400 ATSI and non-ATSI people (direct engagement). Outcome: ACT Policing has been supporting NAIDOC Week for more than 20 years as part of our community engagement and crime prevention measures. Community consultation 9 Members involved: ACT Policing — Crime Prevention Project: National Youth Week Consultation process: Crime Prevention members supported many events during National Youth Week including: • Annual Youth Week Expo in Garema Place — Featuring young performers, artists and musicians. This year, the expo featured the launch of Youth Week in the ACT, and the signing of the ACT Youth Commitment. • Bimberi Indigenous ‘hip hop’ projects, workshop and barbeque — This event provided an opportunity for young people at Bimberi Youth Justice Centre to establish further contacts with services and workers in the community. • Youth InterACT Conference KNOW HOW, ACT NOW — This conference was aimed at generating discussion on issues that affect young people, and provided an opportunity for young people to come together during National Youth Week. Forum topics included: Sustainability and the Environment, Road Safety, Mental Health, Alcohol Safety; and Entertainment.

Groups/individuals Numerous. consulted: Approximate number consulted: 2000 Outcome: ACT Policing participated in a number of events in the ACT and Jervis Bay to speak directly with young people about personal and road safety. Crime Prevention members provided information about impaired driving, the consequences of underage drinking and drug awareness.

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Community consultation 10 Members involved: Seniors Liaison Team — Crime Prevention Project: Line Dancing Consultation process: The aim of this project was to bridge the communication gap between older and young people through a seven week line dancing class. The Line Dancing fostered a positive attitude between the respective groups through improved communication and mutual respect. The young people and seniors built a positive rapport with members of ACT Policing. The group consisted of Canberra College students from a wide range of ethnic background and seniors from the Weston Creek area. Groups/individuals Crime Prevention, members of the seniors’ community in the Weston Creek area and consulted: students from the Canberra College. Approximate number 50 consulted: Outcome: Several young people are now undertaking regular voluntary work with Miranjani and other retirement homes and there has been interest in undertaking a similar program on the B north of Canberra. The students, teachers and the organiser of the Miranjani Wellness Program and seniors who have taken part in the project have been very positive in their comments about how well ACT Policing members interacted with the group, particularly the students from overseas. They believe that it has had a very positive effect on how the students and also seniors view police. Specifically, one student from Africa completed work experience with ACT Policing with a view to joining the AFP as a result of the project. A community register, similar to that used by Victoria and NSW Police, for persons who are living alone and other people who may have a disability, illness and who are isolated will be established. This register will contain details of contact telephone numbers and addresses for their next of kin, basic health status, medication and their medical practitioner. This information will also be recorded by ACT Policing so that all members have access to this information in the event of an emergency. Community consultation 11 Members involved: Business Liaison Officers — Crime Prevention Project: Eyes on the Street Consultation process: The Business Liaison Officers conducted a trial of the ‘Eyes on the Street’ initiative based on the Western Australian program of the same name that has proved successful. The experience from Western Australia demonstrated an increase in not only the reporting of criminal or suspicious behaviour, (around 3 per cent being on average about six to 10 reports per week per agency in a municipal area over a three month period), but an improvement in the quality of the information contained in those reports. ACT Policing’s Eyes on the Street module seeks to develop similar partnerships with local businesses and territory agencies to facilitate the transfer of information. The aims of this program are to: • establish partnerships between local government, businesses and police • empower employees of partner agencies with the skills and avenue to participate in intelligence gathering • increase police intelligence both in quantity and quality • deter crime and criminal activity through establishing greater awareness that what is seen by the community will be disseminated and acted upon by police, thereby increasing the sense of community ownership of public spaces • increase public confidence in ACT Policing by providing the community with an understanding of what happens to the information which they provide. The aim of the ACT trial was to engage with community partners to encourage them to pass on information about suspicious or criminal activity that they may see during the normal course of their work. Groups/individuals ACTION Buses, TAMS Rangers and Domestic Animal Services, SNP Security, and consulted: businesses from the Civic.

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Approximate number More than 200. As of 30 June 2011, 79 participants from across 12 businesses has consulted: signed up to participate in the program. Outcome: Initial participants took part in one of several training sessions held at the AFP College at Barton. Since that time, Crime Prevention staff have developed the training so that it can be delivered off-site, using business-owned training facilities. Most notable of these is regular training for ACTION bus staff at their Belconnen training facility. A small number of Crime Prevention staff have received training in delivering the ACT Policing Eyes on the Street training package. Training is normally delivered by a lead presenter assisted by one other staff member. Training consists of a one and a half hour training session which includes the use of an activity based multi-media PowerPoint presentation. At the conclusion of the training participants are asked to sign up to the trial and are provided with a range of material including reporting forms. Participants are also encouraged to fill in feedback forms on the training. Feedback from participants regarding the training and the concept has been overwhelmingly positive. A database has been created to manage participant information and to provide participants with additional resources, marketing material and updates. Community consultation 12 Members involved: ACT Policing Project: White Ribbon Day November 2010 Consultation process: White Ribbon day is the United Nations international day for elimination of violence against women. White Ribbon day is held on November 25 each year and aims to eliminate violence against women and children through cultural change, particularly led by men. The major strategies to achieve this are a national media campaign as well as education and male leadership programs aimed at men and boys around Australia. All funds raised support the implementation of these strategies. ACT Policing has been a major contributing partner to promoting the day to the Canberra community and again in 2010 ran the Men in Uniform stalls in all five major shopping centres across Canberra — Canberra Centre, Westfield Belconnen and Woden, Gungahlin Marketplace and Tuggeranong Hyperdome. The stalls were attended by a number of ACT Policing members including our Deputy Chief Police Officers Bruce Hill and David McLean, both White Ribbon Day ambassadors. Along with the Men in Uniform stalls — used to educate the community about domestic violence particularly and to sell ‘I Swear’ merchandise to raise funds for White Ribbon Day — ACT Policing hosted a special luncheon hosted by celebrity Andrew O’Keefe. All State and Territory Police Commissioners, as well as those from New Zealand, attended the event with more than 100 people which included school students. Chief Police Officer Roman Quaedvlieg also became a White Ribbon Day ambassador during this reporting period. Approximate number Unknown. consulted: Outcome: More than $8000 was raised for White Ribbon Day and the luncheon and Men in Uniform stalls received significant media coverage to raise awareness of violence against women.

OUCH! Smlie says it all! RT @CPOACT: Giving blood for Op crossroads today @ Red Cross van. Thx tro those who donated. Yfrog.com/h7h1xixj

@ACTPol_Traffic @CPOACT bike cops doing a great job on Canberra roads, well done, love seeing bike cops, sucked in speeders.

@ACTPol_Traffic Wow. Some dangerous speeds. You’ll get him. What a terrible thing putting people in danger, and at school pick-up time too.

94 ACT Policing Annual Report 2010–2011 CONSULTATION AND SCRUTINY REPORTING SECTION B

Community consultation 13 Members involved: Multicultural Liaison Team, Business Liaison Officers — Crime Prevention Project: Belconnen/Gungahlin festivals Consultation process: The Belconnen and Gungahlin Community Festivals were held in November and December 2010 respectively. The aim of this community consultation was to engage and provide information to members of the Belconnen and Gungahlin communities in relation to home and personal safety and technology-enabled crime. Groups/individuals Members of the community. consulted: Approximate number Unknown. consulted: Outcome: Members of the Multicultural Liaison Team and Business Liaison Officers supported these events by holding a stall to engage with community members by providing information on home, personal safety, internet crime, recruiting and general policing information. Crime Prevention members also conducted foot and bicycle patrols during these events to B enhance public confidence in police. Community consultation 14 Members involved: Multicultural Liaison Team — Crime Prevention Project: Neighbourhood Days Consultation process: Following community requests three Neighbourhood Days were organised by the Multicultural Liaison Team during this reporting period. Two events were held at Ainslie Avenue and one at Malahide Gardens. Prior to these events the Multicultural Liaison Team completed letterbox drops to approximately 800 residents (with an additional 600 letterbox drops on the second occasion to Ainslie Avenue residents). Residents were delivered home and safety merchandise and information on when and who to call to report an incident, and the correct number for Crime Stoppers. The residents were also invited to a community barbeque as part of the event. Approximate number 2000 consulted: Groups/individuals Residents in Ainslie Avenue, Malahide Gardens and associated areas. consulted: Outcome: A number of agencies supported these events including TAMS, Centrelink, Legal Aid, Northside Community Services and ACTION. Approximately 190 residents attended these events. Community consultation 15 Members involved: ACT Policing — Crime Prevention Project: Mother’s Day in the Park Consultation process: On Sunday 8 May 2011, police attended the first annual Mother’s Day in the Park held at Glebe park in Canberra City. Groups/individuals consulted: Community members, families. Approximate number 3000 consulted: Outcome: Children of all ages were able to speak with police and were entertained and educated by our Constable Kenny Koala. They were given demonstrations of ‘lights and sirens’ on the high visibility Ford Falcon XR6 police vehicle. AFP frisbees, rulers, pens and Constable Kenny Koala stickers were popular with the children and home security booklets were provided to adults. More than 150 new members signed up to the Constable Kenny Koala Star Club. For many of the children it was their first experience with police and the message was spread that police are friendly and are here to help.

ACT Policing Annual Report 2010–2011 95 SECTION B CONSULTATION AND SCRUTINY REPORTING

Community consultation 16 Members involved: Senior Liaison Officers — Crime Prevention Project: Canberra Retirement and Lifestyle Expo 2011 Consultation process: The three day event targeted retired or soon to be retired members of the community. This provided an opportunity to promote crime prevention information to a large number of older members of the community, a target audience not otherwise reached on such a large scale. Approximate number 14 000 consulted: Outcome: Crime Prevention was able to speak directly with thousands of elderly people to communicate issues such as home and personal safety. In turn, this helped to reduce the fear of crime and abuse toward more senior citizens. The expo promoted positive interaction between the general public and ACT Policing members. A member of the Crime Stoppers Board also assisted at the stall to promote this community consultation. Community consultation 17 Members involved: ICLT — Crime Prevention Project: Personal safety and security package for ABS — Census 2011 Consultation process: In September 2010 ACT Policing Crime Prevention accepted a referral from the Australian Bureau of Statistics (ABS) to research, develop and deliver a personal safety and security pack. Groups/individuals ABS consulted: Approximate number Approximately 500 people consulted: Outcome: The pack was delivered to the ABS Census 2011 Area Supervisors over three sessions outlining planning, precautions and support services for all collectors. The Area Supervisors would, in turn, deliver the presentation to the Census Collectors. The pack was delivered to approximately 500 ABS personnel in the ACT with the potential to be further developed for national roll-out in the future. With the assistance of one Project Officer and the advice from the ABS Census Management Team, a Powerpoint presentation was developed and delivered to a high standard and within timeframes. The development and delivery of this package resulted in positive feedback from the Census Engagement and Operations Team Coordinator. Community consultation 18 Members involved: ACT Policing Project: Special Kids Christmas Party 2010 Consultation process: The aim of the Special Children’s Christmas Party is to provide in excess of 1600 children with a day to remember. The children may be terminally ill, intellectually impaired, physically impaired, underprivileged or full time carers of sick parents. Siblings of the special needs kids also attend coming from all over the Canberra region. Groups/individuals Event organisers, community organisations. consulted: Approximate number 1600 consulted: Outcome: Members from throughout ACT Policing articipated in the event, bringing smiles to the faces of many children. ACT Policing was again a sponsor of the event.

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Community consultation 19 Members involved: ACT Policing — Traffic Operations Project: Road Ready Consultation process: To educate ACT secondary school students (Year 10) in relation to road safety messages; including how collisions occur and the importance of safe driving behaviours. A presentation — Real decisions, Real consequences — on decision making and consequences of poor decision making while driving a vehicle is delivered. The presentation is delivered in conjunction with Australian Defence Force Academy (ADFA) ‘crash car’ — a car involved in serious collision and death as a result of intoxicated driving. Groups/individuals Members of Traffic Operations attended various secondary schools across the ACT. consulted: Approximate number Unknown. consulted: Outcome: ACT Policing is liaising with other emergency services to divide schools into zones to ensure all schools receive the same presentation, with consistent messaging. The presentations are received positively. B Community consultation 20 Members involved: ACT Policing — Media and Marketing, Traffic Operations Project: Brumbies — Community displays Consultation process: Traffic Operations provided pre-match entertainment at the Brumbies versus Western Force game on Sunday 17 April. Ten traffic vehicles were on display, including a ‘crash car’ which featured not only the actual vehicle involved in the road death but information relating to the incident presented on pull-up banners. Traffic Operations members were on hand to demonstrate their skills and speak with spectators about road safety, providing an insight into pursuits, stop sticks and RAPID. Superintendent Mark Colbran — Traffic Operations — also undertook a live on-field interview. Groups/individuals Brumbies spectators — general public, families. consulted: Approximate number 2000 directly, 10 000 through on-field interview. consulted: Outcome: The pre-match activity provided an opportunity for Traffic Operations members to liaise directly with the general public (and motorists) about road safety, something that is often achieved only through the media. The public was interested in the vehicles on display, particularly the investigative analysis that accompanied the crash car. Children also had the opportunity to sit inside vehicles and play with police lights and sirens.

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SUBURBAN POLICING During the reporting period, Constable Kenny Koala visited a number of schools, presenting safety messages STRATEGY to 1275 classes and in total 23 035 primary aged school students. Constable Kenny Koala also attended all The Suburban Policing Strategy (SPS) is a proactive significant community and ACT Policing events. neighbourhood policing strategy which incorporates the allocation of defined areas to ACT Policing patrols. Each patrol zone has been divided into sectors of which there SOCIAL MEDIA AND are 34 in the ACT. GOVERNMENT 2.0 During this reporting period we undertook 32 779 SPS-related community consultation activities of which Aside from direct community engagement, during the 77.2 per cent were high visibility jobs (proactive vehicle reporting period ACT Policing launched several social media patrols), 17.8 per cent accessibility jobs (beat/foot/ applications to enhance our online services and interaction bicycle patrols) and 5.1 per cent engagement jobs such with the community through Government 2.0 strategies. as speaking with schools principles or business owners Particularly popular has been the ACT Policing traffic about specific area issues. twitter account and that of Chief Police Officer Roman Quaedvlieg, the first ‘top cop’ to use such a tool. Both CONSTABLE KENNY KOALA twitter accounts had more than 1500 followers each as at 30 June 2011, with the ACTPol_Traffic twitter account — EDUCATION PROGRAM ‘trending’ three times during the reporting period — once during an incident at Canberra Airport and the other when Constable Kenny Koala has been a Canberra institution for more than 35 years. During this reporting period Constable Kenny Koala was promoted to Leading First Constable, and for the first time, was provided with his very own badge number 23 — the badge number worn by a late senior ACT Policing member who was instrumental in the development of Kenny Koala in the early days.

In line with the curriculum, Constable Kenny Koala has three main message streams: traffic and road safety, personal safety and community care.

Constable Kenny Koala delivers safety messages to thousands of children each year.

98 ACT Policing Annual Report 2010–2011 CONSULTATION AND SCRUTINY REPORTING SECTION B motorists were asked to slow down while swans crossed We further enhanced our online presence through the road in central Canberra. This account has been used police.act.gov.au during this reporting period, expanding specifically in relation to policing operations and road the ‘Media Centre’ and developing the ‘Work for Us’ closures as a result of operations, sieges or collisions. section. Feedback through an online survey undertaken during this reporting period, along with Google Analytics, The Chief Police Officer’s account has been used both highlights the Media Centre and Work for Us sections of professionally, to distribute information such as crime the website as by far the most popular. Our online crime reporting, statistics, witnesses sought etc as well as maps — being redeveloped — are also popular. personally to provide a degree of authenticity. This combination has been the key to the success of this Future developments will include Smart Phone account. Chief Police Officer Quaedvlieg is very active applications for crime statistics and maps and for on this account and has proven a crucial tool in engaging reporting crime. It is envisaged that a general with the community. ACT Policing twitter account to disseminate a wide range of information, including information specifically related ACT Policing’s YouTube channel, youtube.com/ to emergency situations, will be launched in the coming actpolicing, was also launched in support of the You’d reporting period. make a great cop campaign. B

8 OCTOBER 2010 Dear Mr Quaedvlieg,

I am writing to pass to you a commendation for an officer’s conduct from parents of a young woman who was a victim of crime.

XXX was the victim of an alleged assault by XXX. The matter has been investigated by Constable Robert Young at City Police Station (formerly from Woden). XXX and her parents commented to their case manager at Victim Support ACT very positively about Constable Young. In their view he has gone above and beyond his normal duties. XXX’s parents advise that Constable Young has kept regular contact with XXX and even gave her a tour of the Children’s Court and provided XXX with a thorough understanding of the process.

XXX’s parents have both been extraordinarily happy and grateful to Constable Young’s assistance during the difficult time for their daughter. XXX’s parents were happy for me to pass this information to you and to Constable Young. XXX herself said to them that she would like to do something nice in return for Constable Young due to all of the support he has shown her.

I would be grateful if you could forward this commendation to Constable Young and with thanks from Victim Support ACT.

Yours sincerely,

Robyn Holder Victims of Crime Coordinator

ACT Policing Annual Report 2010–2011 99 SECTION B CONSULTATION AND SCRUTINY REPORTING SECTION B.2 — INTERNAL AND EXTERNAL SCRUTINY

ACT Policing is the community policing arm of the AFP and as such the delivery of policing services is provided for in the Australian Federal Police Act 1979. ACT Policing is privy to both ACT and Commonwealth scrutiny matters.

The following was recorded by ACT Policing during this reporting period.

Significant development 1 Name of agency: Office of the Australian Information Commissioner Nature of inquiry/report title: To assess ACT Policing compliance with the Information Privacy Principles, specifically in relation to the collection of information for RAPID (number plate recognition technology). This was the first audit of its kind for the AFP. Recommendations/outcome of inquiry: ACT Policing was found to be compliant with the Information Privacy Principles. Two recommendations were made in the nature of suggestions as a way forward to best practice: a. ACT Policing should provide notice through advertising campaigns to inform the general public of the scope of the purpose for the use of information collected through RAPID. b. ACT Policing should make a request to the Department of Archives to implement a records destruction police for RAPID data. Response to the outcome of inquiry: Our response to the audit is as follows. a. There has been a transparent policy about the RAPID technology and its use from inception of the program. The vehicles are highly identifiable and there have been numerous media releases and articles to inform the public about the new technology and its purposes. b. Acknowledged the suggestion and stated a willingness to implement a policy surrounding the destruction of RAPID data, with appropriate guidance on the obligations of IPP4, while maintaining compliance with the Archives Act 1983 (Cth). Significant development 2 Name of agency: ACT Ombudsman Nature of inquiry/report title: Inspection of ACT Child Sex Offenders Register Recommendations/outcome of inquiry: Commencing in June 2010, the ACT Ombudsman’s Inspection Team conducted an inspection of the files and databases maintained by the ACT Policing Child Sex Offenders Register. A report prepared by the ACT Ombudsman was released in March 2011, following recommendations made by the Inspection Team. The ACT Ombudsman made two recommendations: 1. That the Information Disclosure Guidelines (required by the s.118(2) of the Crimes (Child Sex Offenders) Act 2005) should be amended to include the process for dealing with information about protected registrable offenders. 2. A mechanism should be developed to restrict access to information about protected registrable offenders to those persons authorised by the Chief Police Officer for the ACT or an officer with responsibility for the protection of witnesses. Response to the outcome of inquiry: ACT Policing has acknowledged these recommendations and is now well advanced in the process of reviewing guidelines, which has included consultation with other jurisdictions and liaison with the Department of Justice and Community Safety to facilitate a coordinated approach.

100 ACT Policing Annual Report 2010–2011 CONSULTATION AND SCRUTINY REPORTING SECTION B

Significant development 3 Name of agency: AFP Nature of inquiry/report title: Security Awareness Course Recommendations/outcome of inquiry: All current AFP employees are required to complete this training program by February 2011. New appointees are required to complete the program within four weeks of commencing employment with the AFP. As Australia’s national and international law enforcement agency and a key operational agency within the national security community, the AFP has an obligation to meet the security expectations of our stakeholders and partner agencies. Response to the outcome of inquiry: At the time of preparing this report, 822 ACT Policing sworn and unsworn members appointees had completed the course. Significant development 4 Name of agency: AFP Nature of inquiry/report title: The objective of Internal Audit is to provide the Commissioner with an independent, objective assurance and consulting activity designed to B add value and improve the AFP’s operations and accomplishment of its objectives. These activities are achieved by the delivery of the annual internal audit program through a strategic audit plan, endorsed by the AFP Audit Committee and approved by the Commissioner. The plan is developed in consultation with the Commissioner, Deputy Commissioners, National Managers and Office Managers. The Internal Audit’s main client is the AFP Audit Committee, which is mandated by the Financial Management and Accountability Act 1997. The Manager Internal Audit and Business Analysis is the AFP Chief Audit Executive and has direct access under the Internal Audit Charter to the Commissioner, Chair and other members of the Audit Committee. While Internal Audit works independently, for administrative purposes, it reports to Manager Internal Audit and Business Analysis and through this position, via the National Manager Policy and Governance, to the Chief Operating Officer. Internal Audit has wide authority to access information relevant to its work, produces demonstrably unbiased reports, and provides assistance on governance issues and system changes where it feels it has some expertise or experience to offer. Internal Audit regularly uses a panel of audit service providers to supplement its in-house staff. Recommendations/outcome of inquiry: N/A Response to the outcome of inquiry: N/A

ACT Policing Annual Report 2010–2011 101 SECTION B CONSULTATION AND SCRUTINY REPORTING

„„ Road Transport (Safety and Traffic Management) SECTION B.3 – Regulation 2000 LEGISLATIVE „„ Road Transport (Offences) Regulation 2005 „„ Security Industry Act 2003 ASSEMBLY „„ Working with Vulnerable People (Background COMMITTEE Checking) Bill „„ Crimes (Forensic Procedures) Act 2000.

INQUIRIES AND ACT Policing has also provided, and continues to provide, REPORTS input into ACT Government strategies, including: „„ ACT Taxi Industry Review Chief Police Officer Roman Quaedvlieg appeared before „„ ACT Prevention of Violence against Women and the Standing Committee on Justice and Community Children Safety on 23 March 2011 in relation to the Prostitution „„ Property Crime Reduction Strategy Act 1992. „„ Reform process – Police (criminal Investigative) Powers review bill (due to be in draft form late 2011).

Additionally, ACT Policing has contributed to a number of SECTION B.4 — Commonwealth related initiatives. While not specific to ACT law, there is potential for these reforms to impact on LEGISLATIVE our core business. These included: REPORT „„ National Classification Scheme „„ Review of federal sentencing and offender While we are a Commonwealth Government agency, and management laws. do not administer any ACT legislation, ACT Policing has had significant policy input into various ACT Government legislative reforms during this reporting period which directly impact on policing in the ACT and our core business.

Some of our input has resulted from ACT Government sponsored work, others, such as the Crimes (Forensic Procedures) Act 2000, has been instigated by ACT Policing in response to identified operational issues.

During the reporting period, we were requested to provide input on a range of key legislative reforms, including: „„ Evidence (Miscellaneous Provisions) Act 1991 „„ Bail Amendment Act 2011 „„ Witness protection Act 1996 „„ Coroners Act 1997 „„ Terrorism (Temporary Extraordinary Powers) Act 2006 (review) „„ Police (Criminal Investigative) Powers Bill 2011 „„ Crimes (Surveillance Devices) Act 2010 „„ Prostitution Act 1992 (review) „„ Criminal Code 2002 „„ Road Transport (Driving Licensing) Act 1999 „„ Road Transport (General) Act 1999 „„ Road Transport (Vehicle Registration) Act 1999 „„ Road Transport (Regulation) 2000 AFP warrant cards ready for dissemination to recruits.

102 ACT Policing Annual Report 2010–2011 CONSULTATION AND SCRUTINY REPORTING SECTION B

B

ACT Policing Annual Report 2010–2011 103

Section C LEGISLATIVE AND POLICY BASED REPORTING SECTION C LEGISLATIVE AND POLICY BASED REPORTING

capabilities, strategic focus areas as well as our OH&S SECTION C.1 — RISK obligations. The register is a key planning tool in our MANAGEMENT AND functional business planning processes. The risk register is reviewed and assessed every six INTERNAL AUDIT months to ensure that current risk treatments are effective and to identify new or emerging risks. The results are reported to the AFP Senior Leadership Group.

RISK MANAGEMENT Our Business Committee was established during the reporting period to monitor and manage risk in ACT Policing’s Risk Management Plan provides the ACT Policing. risk management framework for our organisation and incorporates ACT Policing’s security and business continuity plans. Our risk management processes adhere INTERNAL AUDIT to the Australian/New Zealand Standard (AS/NZ 4360- 2004) on risk management. We also conform to all AFP AFP internal audit arrangements provide the policies and processes that apply to risk management. AFP Commissioner with an independent and objective assurance on the AFP’s risk, control and compliance Risk management is an essential component of our framework, and its external accountability responsibilities. organisation’s governance framework and is essential to the AFP in meeting its strategic objectives. Risk Our organisation is represented on the AFP Audit implications are identified through a rigorous risk Committee by the Chief Police Officer. Audit Committee assessment process incorporated into all AFP planning meetings are held quarterly, or more frequently if required, and management processes and are integrated into and the Chief Police Officer attended five of the seven business processes by: meetings during the reporting period.

„„ establishing objectives and the risk management Representatives of the Commonwealth Auditor-General’s context as a standard element of planning at all levels Financial Statement Audit and Performance Audit arms in the AFP have a standing invitation to observe and to contribute as „„ communicating and consulting about risk they see fit at all meetings of the Audit Committee. management The Audit Committee operates under a Charter approved „„ adopting the most effective risk treatment strategies by the Commissioner, and is empowered to approve the in planning, guidance and procedures strategic audit plan and the annual internal audit program „„ monitoring and reviewing risk management of the AFP. Furthermore, the Audit Committee reviews processes as part of usual management reporting all completed internal audit reports in the first instance. and review processes. Further information on AFP internal audit arrangements can be found in the AFP Annual Report. Our organisation maintains a risk register of identifiable risks. The register itemises the risks impacting on our

#2CC Drive Show listener Joan, finds missing Belconnen man & alerts @ACTPol_ Traffic after hearing the announcement on the show #Canberra

Disappointing that @CPOACT isn’t doing anything about motorbikes riding in the emergency lone Parkes Way city bound

@CPOACT @ACTPol_Traffic great to see the police ute at St.Thomas in charnwood keeping an eye out for speeding cars, well done

@CPOACT, why would a paddy wagon need emergency lights to pull out from Woden Police Station, do a u-turn at lights, go straight

106 ACT Policing Annual Report 2010–2011 LEGISLATIVE AND POLICY BASED REPORTING SECTION C SECTION C.2 — SECTION C.3 — FRAUD PREVENTION PUBLIC INTEREST

As the community policing arm of the AFP, ACT Policing DISCLOSURE operates within the AFP Fraud Control and Anti- Corruption Plan 2009–2011. The plan addresses the As a Commonwealth agency, the Public Interest fraud and corruption risks for the AFP and directs the Disclosure Act 1994 does not apply to ACT Policing. continual review process of all identified risks, and risk Our public interest disclosure obligations are managed in assessments to identify new and emerging risks. accordance with the provisions of the Australian Federal Police Act 1979 in addition to other Commonwealth The plan provides the framework for the amelioration legislation. Procedures maintained by the AFP to receive of fraud and corruption risk in our organisation and and handle disclosures however contain substantial is consistent with the requirements of the Financial linkages to s. 4(2) of the Public Interest Disclosure Management Accountability Act 1997 and the Act 1994. Commonwealth Fraud Control Guidelines. The professional standards that apply to all AFP The effectiveness of fraud and corruption control in C appointees, within Australia, its territories and overseas, ACT Policing is continually monitored through are determined through the following legislation and environmental scanning and complaint/compliance governing documents: analysis, with emphasis on the identification of emerging „„ Australian Federal Police Act 1979 organisational fraud and/or corruption trends. „„ Australian Federal Police Regulations 1979 The AFP Fraud Control and Anti-Corruption Plan „„ Commissioner’s Orders compliance reviews are conducted on an ongoing basis with the results reported to the Audit Committee every „„ Commissioner’s Financial Instructions six months. As of July 2011 a similar report, providing „„ AFP Core Values detailed information and trends against seven complaint „„ AFP Code of Conduct categories will be provided to the ACT Government as part „„ Commander’s Orders of the annual Purchase Agreement (see Appendix 2). „„ National Guidelines Externally, AFP fraud statistics are reported to the „„ Practical Guidelines Commonwealth Attorney-General’s Department annually. „„ Australian Federal Police policies. Fraud and corruption awareness training is delivered to all new employees and recruits as part of our new employee While AFP Professional Standards — a dedicated orientation and recruit training programs. Fraud and portfolio of the AFP — is the primary mechanism for corruption control and awareness is further promulgated maintaining integrity and professional standards in the throughout our organisation through education and AFP, allegations of improper or corrupt conduct by our leadership programs, performance management members may, depending on the severity of the alleged strategies and professional standards training. conduct, be investigated by AFP Professional Standards, the Commonwealth Ombudsman or the Australian There were no allegations of fraud recorded against our Commission for Law Enforcement Integrity (ACLEI). members during the reporting period. How a particular conduct issue is dealt with depends on the category to which the issue belongs. Sections 40RK and 40RP of the Australian Federal Police Act 1979 deal with the categorisation of such issues, as described in Table C.3.1.

ACT Policing Annual Report 2010–2011 107 SECTION C LEGISLATIVE AND POLICY BASED REPORTING

Table C.3.1 — Categories of misconduct

Category (conduct) Description Category 1 Category 1 conduct is inappropriate conduct that: i. relates to minor management matters or customer service matters ii. reveals a need for improvement in the performance of the AFP appointee concerned iii. conduct of that kind does not warrant being treated as category 2 or 3 conduct. Category 2 Category 2 conduct is: i. minor misconduct by an AFP appointee ii. inappropriate conduct that reveals unsatisfactory behaviour by an AFP appointee iii. would otherwise be category 1 conduct iv. warrants, because of its repeated nature, being treated as category 2 conduct v. conduct of that kind does not warrant being treated as category 3 conduct. Category 3 Category 3 conduct is: i. serious misconduct by an AFP appointee ii. conduct that raises the question of whether termination action should be taken in relation to an AFP appointee iii. conduct that involves a breach of the criminal law, or serious neglect of duty, by an AFP appointee iv. conduct of that kind that does not raise a corruption issue. Category 4 — corruption A corruption issue is an issue whether a person who is, or has been, a staff member of a law enforcement agency: i. has, or may have, engaged in corrupt conduct ii. is, or may be, engaging in corrupt conduct iii. will, or may at any time in the future, engage in corrupt conduct.

AFP conduct issues that belong to categories 1 and 2 are „„ An AFP appointee must, at all times, comply with all dealt with managerially and may be addressed by training applicable Australian laws. and development action. „„ An AFP appointee must comply with any lawful AFP conduct issues that belong to Category 3 or are direction given by a person who has the authority to corruption issues (Category 4) are dealt with through give such direction. more formal investigations and may be addressed by „„ An AFP appointee must disclose, and at all times take remedial action including termination of employment. reasonable steps to avoid, any conflict of interest (real The investigation may also give rise to a prosecution for or apparent) in connection with their AFP duties or an offence. employment.

More information can be found in Section C.5 — Internal „„ An AFP appointee must not make improper use of Accountability, and in the AFP’s Annual Report. information obtained directly or indirectly as a result of AFP duties or employment; or duties, status, power or authority as an AFP appointee; in order to gain, or seek AFP CODE OF CONDUCT to gain, a benefit or advantage for the appointee or for any other person, or for any other improper purpose. Fundamental to compliance with the professional „„ An AFP appointee must use and manage standards of the AFP is a requirement to adhere to the AFP Commonwealth resources in a proper manner. Code of Conduct. The AFP Code of Conduct requires that: „„ An AFP appointee must at all times behave in a way „„ An AFP appointee must act with due care and that upholds the good order and discipline of the AFP. diligence in the course of AFP duties. „„ An AFP appointee must at all times behave in a way „„ An AFP appointee must act with honesty and propriety that upholds the AFP core values, and the integrity and in the course of AFP duties. good reputation of the AFP „„ An AFP appointee must act with fairness, „„ While deployed overseas, an AFP appointee must reasonableness, courtesy and respect, and without at all times behave in a way that upholds the good discrimination or harassment, in the course of reputation of Australia. AFP duties.

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PROFESSIONAL REPORTING OF ACT STANDARDS POLICING COMPLAINT INVESTIGATIONS MATTERS

The Professional Reporting and Standards Investigations As of July 2011 ACT Policing will provide detailed (PRS) team is primarily based at AFP headquarters quarterly reports to the ACT Government covering the in Canberra and provide investigative services to following complaint matters: ACT Policing. „„ Complaints submitted by category Within the professional standards tiered model, „„ Complaint trends PRS investigate Category 3 conduct matters and, in „„ Complaints submitted by source consultation with other agencies, may investigate some „„ Status of complaints corruption matters in support of the ACLEI. Appointees outside of the PRS may also be called upon to conduct „„ Finalised conduct issues by category investigations on behalf of PRS. „„ Conduct issue trends. While the Commissioner of the AFP and the More information can be found at Section C5 — Internal C Commonwealth Ombudsman may determine what Accountability. comprises a Category 3 matter, such matters are limited to conduct that does not raise a corruption issue. Potential outcomes that may be applied to an AFP appointee for an established Category 3 matter include training and development and remedial action as described in Category 2; termination action and/or criminal charge.

An investigator of a Category 3 or corruption matter, in addition to normal police powers of investigation, may for the purposes of the investigation use certain powers bestowed on such investigators by Part V of the Australian Federal Police Act 1979. These powers include directing appointees to give information, produce documents or answer questions, as well as being able to enter premises occupied by the AFP to inspect certain material.

THE COMMONWEALTH LAW ENFORCEMENT OMBUDSMAN While PRS is responsible for resolving complaints about the actions of AFP members, the Commonwealth Ombudsman has a role in providing independent oversight of such matters.

If a complainant remains dissatisfied after making a complaint to the AFP, that person can make a complaint/ appeal to the Commonwealth Ombudsman under the Ombudsman Act 1976.

The person can complain about the conduct or actions of individual AFP members; or the policies or procedures of the AFP as an organisation.

Newly appointed Constable of Police during this reporting period.

ACT Policing Annual Report 2010–2011 109 SECTION C LEGISLATIVE AND POLICY BASED REPORTING SECTION C.4 — INFORMATION FREEDOM OF PUBLICATION SCHEME On Monday 1 November 2010 the legislative INFORMATION amendments to the Freedom of Information Act came into effect under the Freedom of Information As a Commonwealth agency, we operate under the Amendment (Reform) Act 2010. The reforms place a Freedom of Information Act 1982 and requests for responsibility upon all Commonwealth agencies to adopt information under the Act are managed by the AFP’s and maintain an Information Publication Scheme (IPS) Freedom of Information team. from 1 May 2011. The scheme places an obligation upon agencies to proactively publish certain categories As an agency within the terms of the Act, the AFP of information to the public. Details of the information is subject to requests for access to documents in its categories are outlined in ss.8(2) of the Act. possession. An applicant may request access to, or a copy of, any document held by the AFP. Requests can The key additional information legally required to be include administrative and policy documents or any published under the IPS includes non-exempt information other documentary information including emails, diaries, routinely given out in freedom of information access notebooks or field books related to an investigation or requests and agency operational information. The activity of the AFP. rationale behind the adoption of this scheme is to allow the Act to evolve into a legislative framework for granting The AFP Information Access team falls within the access to information through agency driven publication Government Relations portfolio of the AFP and is as opposed to an approach that is merely reactive to responsible for managing and coordinating requests requests for documents. under the Act. A new standardised ‘public interest’ test has been The Information Access team is also responsible for: introduced to provide a uniform method to determine „ „ assisting applicants making a valid request for AFP whether documents or information held by a government documents and information under the Act agency should be released or not. The reforms recognise „„ notifying AFP business areas of requests for there will always be information that should not be documents and information from their area and disclosed such as information contrary to public interest or assisting with identification of materials falling within documents containing operationally sensitive information. the scope of the request These remain properly exempt under the Act. „ „ liaising with line areas to identify whether the release The AFP has already published a large proportion of of certain information or documents is likely to information that must be disclosed under the IPS on its cause harm external website afp.gov.au. Additional documents falling „„ making decisions in accordance with the Act. within the IPS requirement will be progressively made available through this portal. AFP appointees are required to search for all documents falling within the scope of a request and provide advice to Our commitment to implement the IPS is reflected in our the Information Access team about whether the release of publication scheme plan which can be found at the document is likely to either: police.act.gov.au. 1. cause real harm from an operational or policy perspective, and/or

2. attract media attention or have political implications.

The Freedom of Information Act 1982 contains strict timelines for requests to be finalised and the AFP is committed to meeting these legislative requirements as an integral part of its business.

Information regarding freedom of information requests received by the AFP during the 2010–11 reporting period can be found in the AFP’s Annual Report.

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policing services which include Criminal Investigations, SECTION C.5 ACT Policing Operations, ACT Policing Intelligence, — INTERNAL Judicial Operations and Crime Prevention. „„ Ms Judith Kendrick, Director Corporate Services — the ACCOUNTABILITY management of the portfolios that deliver enabling services to support frontline policing services to the The ACT Policing Executive comprises the Chief Police ACT community which include Policy, Performance Officer for the ACT (Assistant Commissioner Roman and Planning; Finance and Logistics; Human Quaedvlieg), Deputy Chief Police Officer — Crime Resources; and Media and Marketing. (Commander David McLean), Deputy Chief Police Officer A number of committees exist to ensure a professional — Response (Commander Bruce Hill) and the Director approach to internal accountability. These committees Corporate Services (Ms Judith Kendrick). address governance, performance, conduct of members The Chief Police Officer is subject to the authority of the and importantly for a quality police service, integrity. Commissioner of the AFP and is responsible to the ACT See Figure C.5.2 for ACT Policing’s organisational Minister for Police and Emergency Services for the delivery structure. of policing services against identified outputs and key C performance indicators (KPIs) detailed in the annual Purchase Agreement (see Appendix 2). The Chief Police Officer is SENIOR MANAGEMENT responsible for the management and control of operational COMMITTEES decisions, financials, personnel and resources deployed for the purposes of the Policing Arrangement between the There are eight primary senior management committees. Commonwealth and ACT Governments (see Appendix 1). The Executive Committee is at the peak of the structure Throughout the reporting period, members of the and includes the additional committees of Governance executive have fulfilled the following duties: and Performance. „„ Commander Bruce Hill, Deputy Chief Police Officer During this reporting period, we introduced a — Response: the management of General Duties, Business Committee to oversee and provide the Traffic Operations, Specialist Response and Security, Executive Committee with information relating to our Counter-Terrorism and Emergency Management and general business such as security awareness and the Exhibit Management Centre (incorporating the risk management. This committee further monitors ACT Firearms Registry). the introduction and, where relevant, subsequent „„ Commander David McLean, Deputy Chief Police implementation of new initiatives such as the Mental Officer — Crime: the management of specialised Health Community Policing Initiative.

RT @CPOACT: Crowds well behaved at Groovin’ the Moo on sun – only 11 juveniles and 5 adults arrested fro intoxication. @UniCanberra #yam

@ACTPol_Traffic Really appreciate this Twitter feed. Keep up the good work.

@ACTPol_Traffic I hope for your sakes it is too. Thanks for doing the tough job you do. Our roads are safer for it. #touchwoodIdont!

@ACTPol_Traffic thanks for all the updates. The only reason I use Twitter! You enjoy the day too - hopefully a quiet one :)

@ACTPol_Traffic @CPOACT just dropped the kids off at st Thomas in belco and there is gd van pulling people over for speeding - well done

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Table C.5.1 — Senior Management Committees

Committee Role Membership Executive • reviews and guide ACT Policing’s strategic direction, including oversight Chief Police Officer, Committee of the Five Year Strategic Plan, Fraud Control Plan, Risk Management Deputy Chief Police Plan and external governance and performance agreements, such as the Officers, Director Purchase Agreement and the Policing Arrangement Corporate Services. • provides overall vision and guidance for current and future operations Co-opted: • assists the Chief Police Officer in meeting obligations by managing high- Coordinator — Media and level operational and corporate strategies Marketing • determines internal resource allocation and coordination of the Executive Coordinator — Finance in the leadership of ACT Policing and Logistics • reviews political and media landscape Coordinator — Human • regularly reviews the financial performance of ACT Policing and Resources workforce planning. Business • ensures that the appropriate security awareness, in line with AFP Deputy Chief Police Committee requirements, is embedded within ACT Policing Officers, Director • ensures that risk management principles are understood and used Corporate Services. within ACT Policing Executive Steering • monitors the introduction of all new initiatives Committee representative. • oversees audit reports relating to ACT Policing Operations Committee Representative. • reviews financial compliance and quarterly reports • reports outcomes to the Executive Committee. Executive • develops and implements strategies and business processes to support All Superintendents and Steering the delivery of quality policing services to the ACT Coordinators. Committee • provides strategic and operational advice to the Executive Committee Deputy Chief Police and develop strategies for our organisation to deliver on business Officers or Director requirements Corporate Services. • oversights the Operations Committee and provides direction in regard to activities that complement the strategic direction of our organisation. Operations • prepares submissions on critical issues to be addressed by our All Police Station Officers- Committee organisation in-charge. • examines emerging crime trends Functional Operations • develops operational strategies and prioritises resources to address Managers. specific crime issues • prioritises applications for participation in training programs across our organisation • receives and monitors status reports about regional operations • monitors progress against the Purchase Agreement at a tactical level • seeks support from other agencies about prevention, detection and investigation of specific targets, groups or operations • addresses issues from the Executive Steering Committee. Complaint • manages complaints involving members Officers-in-Charge of Management • determines category for complaint (see Table C.5.2) police stations. Team • assigns investigators and manages timeliness of the investigations Operations Managers for key functions. • determines findings, apply outcomes and finalise matters • subjects to quality assurance reviews by AFP Professional Standards. Occupational • assesses identified risks within work areas and the organisation as a OH&S Manager, Health whole; those which cannot be resolved at a local level Australian Federal Police and Safety • facilitates regular health and safety inspections within each designated Association (AFPA) Committee work group representative, Executive representative. • oversights compliance with the Occupational Health and Safety Act 1991 in each designated work group.

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Committee Role Membership Learning and • ensures a consultative and coordinated approach to the learning and Senior Executive member Development development needs of the organisation (reporting directly to Chief Committee • monitors that training is conducted and programmed within budget Police Officer) • identifies training gaps and develops training programs. Committee members Workforce • ensures a coordinated and consultative approach to management of ACT Coordinator HR Management Policing human resources. (Chair), Deputy Chief Committee Police Officers, all Superintendents and Coordinators, ACT Policing’s Workforce Planner. C

Deputy Chief Police Officer Bruce Hill inspects officers at the graduation of a training course.

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COMPLAINT conduct or practices of an AFP employee under s. 40TF of the Australian Federal Police Act 1979. MANAGEMENT TEAM Some examples of where this may occur include: The professional standards of the AFP are expressed in „„ investigation or further investigation of the issue is not Commissioner’s Order 2 and are underpinned by the AFP warranted under the circumstances core values and our Code of Conduct. „„ the person giving the information has exercised a right to have the conduct, or the practice or procedure, Our professional standards tiered model defines complaint reviewed by a court or tribunal constituted by law issues in relation to the seriousness of the breach of and there is no special reason to take further action professional standards and matters are allocated to one in relation to the conduct, practice or procedure of four categories. Figure C.5.1 illustrates how complaint categories are defined. „„ the giving of information is frivolous or vexatious „„ the information is trivial The types of conduct issues that fall within each of these categories has been determined through consultation „„ the person giving the information did not give the between the AFP Commissioner and the Commonwealth information in good faith Ombudsman, however the category can be changed as „„ the person giving the information does not have more information about a conduct issue emerges. See a sufficient interest in the issue. Table C.5.2 for a description of complaint categories. If the complainant does not agree with the decision, The AFP Commissioner may determine that no further an appeal can be lodged with the Commonwealth action be taken in regards to a complaint about the Ombudsman.

Figure C.5.1 — Professional Standards Tiered Model

Complaint Matter received finalised Category 4

Category 3

ACLEI

Assessment Category 2 PRS made by

Professional Managed by Standards Category 1 Office or functional area

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Table C.5.2 — Complaint categories

Category 1 Category 1 conduct is inappropriate conduct that: Category 1 includes matters i. relates to minor management matters or customer that were incorrectly recorded service matters as complaints. ii. reveals a need for improvement in the performance of the AFP appointee concerned iii. conduct of that kind does not warrant being treated as Category 2 or 3.

Category 2 Category 2 conduct is: Potential outcomes for an i. minor misconduct by an AFP appointee established Category 2 conduct issue involve remedial action ii. inappropriate conduct that reveals unsatisfactory which can include counselling, behaviour by an AFP appointee formal warning and recording of iii. would otherwise be Category 1 conduct an adverse finding. iv. warrants, because of its repeated nature, being treated as Category 2 conduct C v. conduct of that kind does not warrant being treated as Category 3 conduct.

Category 3 Category 3 conduct is: AFP Professional Standards i. serious misconduct by an AFP appointee investigate Category 3 complaints. ii. conduct that raises the question of whether termination action should be taken in relation to an AFP appointee iii. conduct that involves a breach of the criminal law, or serious neglect of duty, by an AFP appointee iv. conduct of that kind that does not raise a corruption issue.

Category 4 — A corruption issue is an issue whether a person Australian Commission for Law corruption who is, or has been, a staff member of a law Enforcement Integrity investigate enforcement agency: Category 4 complaints i. has, or may have, engaged in corrupt conduct ii. is, or may be, engaging in corrupt conduct iii. will, or may at any time in the future, engage in corrupt conduct.

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SUBMITTED COMPLAINTS „„ Mandatory Certain Incident Testing — a test for prohibited drugs, pharmaceutical products or alcohol The number of complaints decreased during this whereby candidates are tested as a result of the reporting period when compared with 2009–10 where occurrence of specific incidents identified under s. 354 complaints were submitted containing 735 issues. 40N of the Act. There were 275 complaints reported during 2010–11, „„ Mandatory Applicant Testing — a test for prohibited with 20 per cent either self reported or reported by an drugs, pharmaceuticals or alcohol conducted shortly AFP appointee. before, as part of the selection process or immediately Of the issues relating to the complaints — 513 — there after, starting employment with the AFP as a condition were 63 established complaints out of the 286 finalised, of employment. where appropriate action was taken.

Table C.5.3 — Submitted complaints 2010–11 CONFIDANT NETWORK

2010–11 Issues* The Confidant Network is a group of AFP appointees Category 1 97 216 who provide information, options and support to other Category 2 98 161 appointees when dealing with inappropriate or unethical behaviour in the work environment. Category 3 75 132 Category 4 5 4 There are more than 200 Confidants located throughout Australia and overseas who assist members in a TOTAL 275 513 confidential environment. Confidants are employed in Source: AFP Professional Standards Outcome 2 Annual most areas within the AFP, including 10 active Confidants Complaint Report 2010–11 within ACT Policing. *Within each submitted complaint there may be one or more complaints made, involving more than one member. The Coordinator Confidant Network is directly accountable to the Manager Human Resource Strategies within the AFP. The Coordinator Confidant Network DRUG TESTING oversees the Confidant Network Coordination Team, which in turn supports the Confidants. The AFP drug testing program relies on detecting the presence of prohibited drugs, specifically narcotic The Coordinator of the Confidant Network is also a substances within the meaning of the Customs Act 1901, member of the AFP Organisational Health Committee s. 4 and other drugs declared to be prohibited by the which provides AFP Executive, comprising the Chief Commissioner (under authority of s. 4 and 4A of the Act). Police Officer, with qualitative and quantitative data to develop an integrated workplace health model. The AFP recognises the serious effects that drug and alcohol abuse can have on modern society and the The Confidant Network has been integral in the importance of law enforcement employees being development of Respectful Workplace Training in committed to the highest standards of personal integrity partnership with other areas of HR. The Respectful and professionalism. Testing of AFP members for prohibited Workplace Training information session has been drugs, pharmaceutical products and alcohol is authorised delivered to a number of workplaces in the AFP and under Division 8 of the Act, underpinned by Division 2.4B to the majority of ACT Policing staff; at leadership of the Australian Federal Police Regulations 1979. development programs; and AFP induction and recruit training, with the aim to deliver the strategy The key components of our drug testing strategy are: to all AFP appointees. „„ Mandatory Targeted Testing — a test for prohibited drugs, pharmaceutical products or alcohol whereby During the reporting period, the Confidant Network candidates are identified through a random received 198 referrals. Of these, 15 were attributed to selection process. ACT Policing. „„ Mandatory Investigation Testing — a test for In addition to the above, the Confidant Network had 69 prohibited drugs, pharmaceutical products or alcohol recorded approaches for information. These approaches whereby candidates are tested as part of professional related to requests for Confidants, specific information standards investigations or inquiries. regarding conditions of employment or similar enquiries.

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CORPORATE AND Our performance reporting, monitoring and review is achieved predominantly through our Operations OPERATIONAL PLANS Committee, Executive Steering Committee and Business AND ASSOCIATED Committee, the latter of which was launched during PERFORMANCE this reporting period. Our governance framework was reviewed during this reporting period and assessed REPORTING, MONITORING for its effectiveness, particularly in terms of monitoring AND REVIEW performance. The review resulted in the creation of the Business Committee, and the redevelopment of the Our strategic plan — ACT Policing Strategic Plan 2008– Executive Steering Committee to include performance 2011 — defines our objectives and how they will be reporting on a monthly basis, and more detailed reporting achieved over the four years of the plan. This plan forms on performance and trends on a quarterly basis. The the basis for the development of our future strategies, set Chief Police Officer attends the quarterly performance to be reviewed in the coming year. extraordinary Executive Steering Committee and this Our strategic plan is support by individual key output information, along with crime statistics and trend analysis, is business plans for Traffic Law Enforcement and Road provided to the Minister for Police and Emergency Services Safety; Crime and Safety Management; Prosecution and as part of our commitment to the Policing Arrangement C Judicial Support; and Crime Prevention. Attached to and Purchase Agreement (see Appendices 1 and 2). these business plans are action plans for each and every As an Assistant Commissioner of the AFP, the Chief function of ACT Policing, including corporate services. Police Officer is also responsible for reporting to the Operational plans (also referred to as tactical plans) are Commissioner of the AFP, in addition to the Minister for also developed for specific policing operations, intelligence Police and Emergency Services, for achieving operational purposes and targeted exercises such as Operation Unite. outcomes and determining policing priorities, resource They are developed on an as needs basis. allocation and delivering on set KPIs.

More information on our planning framework can be The quarterly report to the Minister for Police and found at Section A.2 — Overview. Emergency Services details progress against our 34 KPIs, comparative analysis and crime trends, and emerging issues to be considered.

6 JANUARY 2011 Dear Roman,

I am writing to offer my commendation to you regarding Senior Constable Tamara Bell of Tuggeranong Patrol.

Senior Constable Bell assisted an elderly lady, Mrs XXX, of XXX with regard to persisting neighbour harassment. Senior Constable Bell advised Mrs XXX to seek a personal protection order against the neighbours. Mrs XXX did not know the names of the neighbours and was unfortunately frustrated in her attempts to find out this information.

Senior Constable Bell undertook the steps of deploying the authority under s18(2) of the Domestic Violence & Protection Orders Act 2008 to apply for the order. In doing so she avoided further distress to Mrs XXX and, hopefully, forestalled possible retaliation from the neighbours. This is not a procedure that is commonly used but was necessary and extremely helpful.

The level of service provided to Mrs XXX by Senior Constable Bell was exemplary and of a high order. She is to be congratulated.

Yours sincerely, Robyn Holder — Victims of Crime Coordinator

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Figure C.5.2 — ACT Policing organisational structure

Chief Police Officer for the ACT Assistant Commissioner Roman Quaedvlieg

Deputy Chief Police Officer — Crime Deputy Chief Police Officer — Response Commander David McLean Commander Bruce Hill

ACT Policing ACT Policing Traffic Operations Counter-Terrorism Intelligence Operations Specialist Response and Emergency Superintendent Superintendent and Security Management Corey Heldon Brett Kidner Superintendent Superintendent Mark Colbran Michael Chew

Crime Prevention Judicial Operations Superintendent Superintendent Exhibit Management Kylie Flower Paul Shakeshaft Centre Officer-in-Charge Sergeant Darryl Neit Criminal Investigations Detective Superintendent Brett McCann North District South District Superintendent Superintendent Mick Calatzis Lesa Gale

Director Corporate Services Ms Judith Kendrick

Gungahlin Police Woden Police Station Station Officer-in-Charge Officer-in-Charge Sergeant Policy, Performance Sergeant Media and Marketing Steve Hogarth and Planning Peter Davis Coordinator Superintendent Marina Simoncini Mark Antill

Belconnen Police Tuggeranong Police Station Station Finance and Logistics Human Resources Officer-in-Charge Officer-in-Charge Coordinator Coordinator Sergeant Sergeant Lachlan Funnell James Levay Matt Corbitt Rod Anderson

City Police Station Officer-in-Charge Sergeant Andrew Bailey

118 ACT Policing Annual Report 2010–2011 LEGISLATIVE AND POLICY BASED REPORTING SECTION C SECTION C.6 — HR RECRUITMENT ACT Policing has a sworn recruitment process that is PERFORMANCE managed in conjunction with the AFP. The process involves a well established and rigorous program of testing ACT Policing has a dedicated HR function that provides and selection, based on academic, physical and emotional support to the frontline and unsworn members on a daily aptitude, determination and resilience. The candidates basis. The team manages workforce planning, rostering of are carefully monitored throughout the process and only staff, OH&S and general HR enquiries. those who have consistently attained a high standard and pass these gateways reach the final selection stage. DELIVERING FOR THE During this reporting period, ACT Policing undertook FUTURE a new approach to recruitment, calling specifically for community policing officers. This was support by the You’d make a great cop recruitment campaign, providing WORKFORCE PLANNING an opportunity to attract a diverse range of people from ACT Policing HR maintains and develops a workforce Canberra and the surrounding region. profile through a workforce planning model that is C At the conclusion of the campaign, 1355 applications aligned to the business delivery targets and our key were received. Twenty-five per cent were women. More performance indicators (KPIs). The team monitor and than 70 per cent were aged 30 years or under and maintain workforce numbers through unsworn and sworn 76 per cent of applicants were from the ACT and NSW. recruitment, and the rotation and transfer of staff through Of those who applied, 20 per cent indicated that they AFP National to ensure skills development opportunities. were from a cultural group other than Oceania.

Workforce planning is a dynamic process that needs Our HR section directly recruits unsworn staff to deliver to be flexible enough to respond to the sometimes corporate services in support of operational teams and to unpredictable pressures placed on operational teams. provide high level reporting to the ACT Policing Executive. The model used by our team allows for an effective day-to- The range of services provided by unsworn staff day delivery of services, but also is capable of responding includes media and marketing, financial management, to the unpredictable demands of a critical event where procurement and logistics. deployment of additional resources is essential. A Career Introduction Program has been delivered for The workforce planning team provide regular, detailed several years now, to regional secondary schools to reports to the ACT Policing Executive, which supports promote career paths available within our organisation their strategic planning and enables them to: and the wider AFP. During the reporting period programs „„ maintain an accurate picture of current workforce were delivered in September and November 2010, numbers, experience levels and skills and April and June 2011. Students from colleges, „„ analyse future workforce needs in terms of the number secondary and high schools across Canberra attended of personnel required and both the essential and a two-day course which included presentations by ACT desirable skill sets required Policing officers from Criminal Investigations, Specialist Response and Security (SRS), (Water Operations, Bomb „„ identify any skill gaps that may exist and develop Response and Canine teams), Traffic Operations and ACT strategies to address those gaps Policing Operations. „„ identify trends and monitor attrition and develop strategies to mitigate impacts. The students involved in the Career Introduction Program visited the International Deployment Group village at Majura In February 2011, 25 ACT Policing officers were and the Water Police facility at Yarralumla, as well as Woden deployed as part of Operation Bede to assist in the Police Station where they received course completion New Zealand earthquake disaster, and 16 officers certificates. Each course has attendance of around worked with AFP counterparts in Christmas Island 35 students, who engage enthusiastically with the officers in response to disturbances at the immigration and unsworn staff that they meet during the program. detention centre. Also during this reporting period ACT Policing accepted three graduates as part of the AFP Graduate Program. These graduates rotate within the AFP and ACT Policing, with the latter incorporating Media and Marketing;

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Finance and Logistics; Policy, Performance and Planning; psychological, which can impact on our members Judicial Operations; and Crime Prevention. over the long-term. This is negated through programs such as the Team Leaders Development Program and More information about the You’d make a great cop management assisted transfers, where members are campaign can be found at Section A.3 — Highlights. rotated to other areas of ACT Policing.

ACT Policing’s HR portfolio also encourages and STRENGTHENING maintains employee resilience through the provision of ORGANISATIONAL relevant and specialist training, management of day- RESILIENCE to-day rostering of sworn personnel and the payment of appropriate allowances and entitlements under ACT Policing’s HR portfolio, through a variety of services, the auspices of the AFP’s Certified Agreement. This is supports and develops the adaptability and resilience of particularly important for members who are required to our members. work overtime to ensure the safety of the community throughout the day and night. The completion of An organisation strengthens its resilience by focusing performance delivery assessments provides regular on a solid, dependable structure, providing safety and monitoring of performance identifies training and confidence in the midst of change and managing any development needs and encourages members to attain emotional consequences of continuous change. The their goals, while ensuring they are supported by OH&S ability of an organisation to learn, develop and grow measures, fatigue and counselling if required. determines its success in achieving its targets. Employee resilience is further strengthened through the Continually strengthening organisation resilience, continual improvement of flexible working arrangements, particularly the development and support of our people, and communication programs designed to engage is critical in delivering policing services on the frontline. personnel who are on extended absences. The frontline presents many challenges, physical and

Members from diverse functions profiled as part of ACT Policing’s recruitment campaign.

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OCCUPATIONAL HEALTH hours are fed to ensure they do not get fatigued or faint. AND SAFETY This is done through what is called the ‘Welfare Van’ which contains coffee, water, noodles, and snacks. The OH&S team within HR is responsible for the The combined years of experience accrued by the management of workplace injuries, rehabilitation and Welfare Officers and Chaplain enables them to provide graduated return to work arrangements for employees the appropriate support and to deliver a sense of who have been injured in the course of duty. They also comfort and solidarity to the officers involved in major or provide advice on OH&S policy, practical interventions traumatic incidents. in the workplace and risk management issues to our Executive, management and staff. VOLUNTEERS IN POLICING A member of HR provides secretariat services to the quarterly ACT Policing OH&S committee meetings. These The Volunteers in Policing (VIP) program is a unique meetings consider all aspects of occupation health and opportunity for members of our community to use their safety, relating to both operational and non-operational skills, experience and knowledge to make a positive issues, such as replacement of office chairs, training contribution to their community by supporting the work for fire wardens, selection of appropriate uniform and of the ACT Policing. equipment and OH&S specific training courses. The HR The VIP program provides a positive focus to the public C team are regularly consulted by the committee to research perception of police and fosters stronger links between a wide range of issues. the police and the community.

The continuing efforts of the team and committee VIPs undertake a number of roles in support of our combined, has seen a 12 per cent reduction in incidents functions including: during this reporting period. „„ role playing for recruits, SRS, International Deployment More recently the OH&S team has had a greater focus on Group and Forensics working with members who have experienced a ‘spitting „„ assisting with administration and filing duties incident’. During the reporting period, ACT Policing „„ developing morning media clips and distribution recorded 48 assaults against police and experienced of papers 17 instances of spitting. „„ front office support at police stations Spitting is of concern as an OH&S issue, due to the „„ ceremonial support potential for illness to our members. Officers exposed to „ medium-risk exposure are required to have initial blood „ bus driving tests as well as blood tests three months post-incident. „„ Justice of the Peace duties These tests are to detect diseases such as various forms „„ letterbox drops and poster distribution of hepatitis and HIV. Aside from the physical distress „„ key holder surveys this causes, the emotional impact on officers awaiting „„ meet and greet roles diagnosis is concerning. „„ assistance with consensual fingerprinting WELFARE SERVICES „„ catering and conference support Welfare Services are an essential element in the support „„ providing support to the Chequered Ribbon of ACT Policing members. Our Welfare Officers and Association Chaplain are available 24 hours a day, seven days a week „„ assisting police at community events. for all members of ACT Policing including the Executive As of 30 June 2011, the VIP program had 47 volunteers, and management. who contributed over 12 000 voluntary hours during The Chaplain also provides for the spiritual welfare and this reporting period. Twelve new volunteers were also pastoral care of employees and their families. introduced into the program during this reporting period (in April 2011). In the event of a major incident, the Welfare Officers and Chaplain are deployed in support of the frontline and The contribution made by the VIPs is highly valued. provide counselling if and when required. During long Their assistance enables our operational members to periods of time, such as during an ongoing siege, the concentrate their efforts on higher priority policing matters Welfare Officers are also responsible for ensuring the consistent with core policing business and our KPIs. officers involved in managing such incidents over many

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SUSTAINING COMMUNITY Aside from HR aspects associated with sustaining community confidence, this has been improved during CONFIDENCE the reporting period through an increase in media and marketing efforts, establishing an open communications It is essential for ACT Policing to maintain the community’s platform and increased visibility of police patrols including confidence that we can, and will, continue to deliver Traffic Operations at peak periods. quality policing services to support a safer and more secure ACT. More information about confidence in police can be found at Section A.9 — Statement of Performance. We continue to strive for a workforce which reflects the community in which we serve, evidenced during the reporting period by our targeted sworn recruitment WORKING campaign. This campaign specifically targeted people from within the Canberra community (and surrounding COLLABORATIVELY regions) from a range of backgrounds. The pre-existing We achieve our outcome to create a safer and more knowledge of people who had grown up in Canberra was secure ACT in partnership with the community, and many viewed as a significant strength when engaging with the other stakeholders. To do this, we maintain close working community and the level of understanding of local issues. relationships with government and non-government ACT Policing encourages employees to have an counterparts across the areas of law enforcement, justice, appropriate balance between their work and personal community safety, housing, health and youth services. lives and offer part-time, home-based or job-sharing We maintain strong relationships with NSW Police arrangements to meet the needs of individuals while through the Monaro and Yass Local Area Commands. still delivering an effective service. In addition, the More than 350 of our officers have attended the NSW opportunities for personal development and training are Police Force Interstate Recognised Law Enforcement available to all members — the community’s confidence Officers Program and have been sworn in as Special increases when they see the visible benefits from a well Constables within NSW Police. Similarly, 106 NSW trained, motivated and committed police service. Police officers have been declared as ACT Policing Special Members, an arrangement which enhances the operational capability of NSW and ACT members in response to cross-border operations.

More information about our partnerships can be found at Section A.2 — Overview.

ENHANCING SKILLS AND CAPABILITIES

TEAM LEADER DEVELOPMENT An essential component in the ongoing delivery of quality policing services is professional, experienced and capable leadership, particularly at the Team Leader level, and on the frontline, our Sergeants.

ACT employees have access to a broad range of courses that are conducted by the AFP’s Learning and Development portfolio and external training providers, with additional skills enhancement through practical application in a variety of workplace conditions.

Ongoing development is delivered through a formal role rotation strategy — the Team Leaders Development Program — that exposes leaders to a broader range of policing disciplines. This strategy: Members of our Volunteers in Policing program.

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„„ contributes to the accumulation of broad workplace leadership experience without compromising SECTION C.7 — organisational stability STAFFING PROFILE „„ adds depth to functions where we currently experience key person dependencies As at 30 June 2011, approximately 78 per cent of our „„ provides opportunities for Team Leaders to broaden workforce was sworn members. Of the 740 members, their leadership and policing skills 2 per cent held the rank of Superintendent or higher.

„„ contributes to an enhanced level of AFP-ACT During the reporting period, approximately 24.8 per cent Policing capability. of sworn members in our organisation were female. The requirement for our members to deliver a wide range This figure has increased slightly when compared of policing services is well documented. The Australian to the 2009–10 of 23.7 per cent. Of this number, Federal Police Strategic Plan 2007-2011 requires 85.3 per cent are at the Constable level which is a slight our members be capable, agile and adaptable. A key increase from 84.2 per cent from the previous reporting objective of the ACT Policing Strategic Plan 2008–2011 period. There are approximately 13.1 per cent women is the creation of a workforce that delivers a professional at the Sergeant level, which is a slight decrease from policing service that contributes to AFP capabilities and 13.9 per cent in 2009–10. C embraces professional development opportunities. A total of 62 per cent of our unsworn staff providing services to our organisation are female. Female LEARNING AND DEVELOPMENT employees comprised approximately 33 per cent of The AFP has a specific business unit within National HR — the total employee number during this reporting period. Learning and Development — dedicated to supporting the A total of 136 new employees began their careers with personal and professional development of all members of our organisation during this reporting period. Of these, ACT Policing. 99 were police recruits, and 37 were unsworn employees. Members of ACT Policing submit Expressions of Interest for courses identified through their Performance Table C.7.1 — FTE and headcount Development Agreements as beneficial to them. Male Female Members are then prioritised by the Workforce FTE by gender 658.8 332.3 Management Committee comprising HR, all ACT Policing Headcount by gender 635 311 Superintendents and Coordinators. This ensures that all members have an equal opportunity to participate in a % of workforce 67 33 variety of training courses to develop skills in mandatory and desirable areas. ACT POLICING EMPLOYEES Internal courses are also held to establish our ongoing capability and specialist skills. LENGTH OF SERVICE

More information about our approach to enhancing skills 2010 –11 and capabilities within our workforce can be found at Figure C.7.1 indicates the breakdown of average Section C.8 — Learning and Development. length of service of our employees. It can be seen that, in this reporting period, the largest group of employees (52 per cent) have been with ACT Policing for between one and five years.

ACT Policing Annual Report 2010–2011 123 SECTION C LEGISLATIVE AND POLICY BASED REPORTING

Figure C.7.1 — Employees length of service 2010–11

60

50

40

30

20 Percentage of total staff

10

0 Less than 1 year 1–5 years 6–10 years 11–15 years 16–20 years 21–25 years 26 years and over

Note: These figures exclude personnel within Inoperative Pool Unpaid.

Table C.7.2 — Classifications

Rank Headcount Headcount % % Total Female Male Female Male (Sworn) Chief Police Officer 0 1 0 100 1 (Sworn) Deputy Chief Police Officer (SES) 0 2 0 100 2 (Unsworn) SES 1 0 100 0 1 (Sworn) Superintendent AFP Band 9 3 6 33 67 9 (Unsworn) Coordinator AFP Band 9 1 2 33 67 3 (Sworn) Sergeant AFP Band 6-8 24 118 17 83 142 (Unsworn) AFP Band 6-8 19 13 59 41 32 (Sworn) Constable AFP Band 2-5 157 429 27 73 586 (Unsworn) AFP Band 2-5 106 64 62 38 170 TOTAL 311 635 33 67 946

Table C.7.3 — Employment category by gender

Employment category Female Male Female Male Total headcount headcount % % Casual 0 0 0 0 0 Permanent full-time 263 619 30 70 828 Permanent part-time 36 2 95 5 38 Temporary full-time 12 14 46 54 26 Temporary part-time 0 0 0 0 0 TOTAL 311 635 33 67 946

124 ACT Policing Annual Report 2010–2011 LEGISLATIVE AND POLICY BASED REPORTING SECTION C

Table C.7.4 — Average length of service by age group/gender

18-24 25-29 30-34 35-39 40-44 45-49 50-54 55+ Total Average length F M F M F M F M F M F M F M F M of service Less than 1 6 4 10 8 3 8 2 1 0 5 1 1 0 0 1 0 50 1–5 21 17 58 101 31 99 17 52 13 25 11 15 8 6 7 8 489 6–10 0 0 5 8 27 54 16 43 7 18 3 7 5 3 4 9 209 11–15 0 0 0 0 2 8 11 18 6 9 5 1 1 1 0 0 62 16–20 0 0 0 0 0 0 1 6 4 7 0 4 1 2 2 2 29 21-25 0 0 0 0 0 0 2 0 7 13 3 11 1 6 1 2 46 26+ yrs 0 0 0 0 0 0 0 0 0 0 6 23 2 21 0 9 61 TOTAL 27 21 73 117 63 169 49 120 37 77 29 62 18 39 15 30 946

Table C.7.5 — Total average length of service by gender C Gender Average length of service (years) Male 8.36 Female 6.55 TOTAL 7.76

ACT POLICING EMPLOYEES AGE PROFILES 2010–011 Figure C.7.2 indicates the average breakdown of male/female age profiles. In this reporting period many of our current staff are represented in the 30 to 34 age group.

Figure C.7.2 — Employees Age Profiles 2010–11

20

16

12

8

Percentage of total staff 4

0 18–24 25–29 30–34 35–39 40–44 45–49 50–54 55+ Employee age group Female Male

Note: These figures exclude personnel within Inoperative Pool Unpaid.

ACT Policing Annual Report 2010–2011 125 SECTION C LEGISLATIVE AND POLICY BASED REPORTING

Table C.7.6 — Age profile

Age Group Female headcount Male headcount 18-24 27 21 25-29 73 117 30-34 63 169 35-39 49 120 40-44 37 77 45-49 29 62 50-54 18 39 55 + 15 30 TOTAL 311 635

Table C.7.7 — Agency profile

Branch Operational FTE Non-operational FTE Total Executive 0 11.31 11.31 Operations 78.67 10.18 88.85 CT&EM 6.00 0.75 6.75 Crime Prevention 35.66 8.62 44.28 North District 184.15 5.94 190.09 South District 135.82 2.99 138.81 Criminal Investigations 115.19 2.86 118.05 Intelligence 57.14 1.52 58.66 Specialist Response and Security 51.37 2.66 54.03 Traffic Operations 41.55 1.85 43.40 Judicial Operations 51.31 5.98 57.29 Policy, Performance & Planning 2.64 12.16 14.80 Financial and Logistics 0.00 14.16 14.16 Human Resources 0.00 11.67 11.67 Media and Marketing 10.36 0.94 11.30 Exhibits Management Centre 7.70 15.21 22.91 ACT Inoperative Pool (Paid) 3.78 0.95 4.73 Add Enabling Services 19.50 80.50 100.00 TOTAL 800.84 190.25 991.09

Note: Includes enabling FTE (100) and excludes personnel working on Commonwealth matters and unpaid inoperative employees. Numbers are not whole personnel as individuals are attributed on the basis of the percentage of time they spend on ACT Policing activities, recorded as at final pay for the financial year 2010–11. These figures are based on substantive ranks and do not include periods of higher duties.

126 ACT Policing Annual Report 2010–2011 LEGISLATIVE AND POLICY BASED REPORTING SECTION C

Table C.7.8 — Classification profile by gender/sworn

Rank Sworn Sworn Unsworn Unsworn Female Male Total female male female male % % Chief Police Officer 0.0 1.0 0.0 0.0 0 100 1.0 Commander/Director 0.0 1.9 1.0 0.3 30 70 3.2 Superintendent/ 2.9 5.8 5.2 13.9 29 71 27.8 Coordinator AFP Band 9 Sergeant/AFP Band 6-8 21.7 122.8 26.9 25.0 25 75 196.4 Constable/AFP Bands 2-5 149.3 413.3 125.4 74.7 36 64 762.7 TOTAL 173.9 544.8 158.5 113.9 34 66 991.1

Note: Includes Enabling FTE (100) and excludes personnel working on Commonwealth matters and unpaid inoperative employees. Numbers are not whole personnel as individuals are attributed on the basis of the percentage of time they spend on ACT Policing activities, recorded as at final pay for the financial year 2010–11. These figures are based on substantive ranks and do not include periods of higher duties.

Table C.7.9 — Equity and Workplace Diversity C A B C Aboriginal Culturally & Employment of Number of Women and/or Torres Linguistically people with a employees who Strait Islander Diverse (CALD) disability identify in any Employment Employment of the Equity & Diversity categories (A, B, C) Headcount 11 102 4 117 331 % of total staff 1.11 10.31 0.4 11.82 33

2 FEBRUARY Dear Chief,

I am writing the thank you and your officers for your hard and successful work for the recent Australia Day celebrations on 25th and 26th January.

The service provided by your events people in the Counter Terrorism and Emergency Management team was brilliant. Their advice in planning and professional implementation resulted in safer events. I particularly want to mention the good work of Sergeant Steve Cook and Sergeant Bill Evans.

Thank you for your support for the celebrations of Australia Day.

Yours sincerely,

Warren Pearson CEO — National Australia Day Council

26 FEBRUARY 2011 From Christchurch: Thank you so much for sending your Police Officers to help us. I was at the airport in Christchurch picking up family when they arrived and my eyes filled with tears to see them! They are the most welcome people in the world and if I could feed and house every one of them I would with no hesitation. Thanks to you all!!!

{anonymous}

ACT Policing Annual Report 2010–2011 127 SECTION C LEGISLATIVE AND POLICY BASED REPORTING SECTION C.8 — LEARNING AND DEVELOPMENT

The delivery of ongoing training and development opportunities is considered an essential element to ACT Policing’s strategic objective in creating a safer and more secure ACT.

There is a wide variety of training necessary to enable our members to deliver policing and support services, and members are encouraged to progress their professional development. The range of courses available is extensive. Table C.8.1 provides details of the courses and the number of participants during the reporting period.

All ACT Policing members have access to the on-line training packages — iAspire — on the AFP intranet, and can select from a wide range of topics, which are described in more detail at the end of this section.

TRAINING AND COURSES UNDERTAKEN

Table C.8.1 — ACT Policing training and courses undertaken 2010–11

Training/course Description Offered Offered to Number of to sworn unsworn participants Y/N Y/N ACT Policing Operations A six week mandatory course to develop the Y Y 40 skills necessary to work in the first response environment of ACT Policing Operations. Advanced Traffic Crash Two week program run by an external Y N 10 Investigations provider aimed at developing members’ crash investigations skills. Certificate IV in Training and Certificate IV in Training and Assessment Y Y 16 Assessment is a ten day course which delivers the skills required to plan and prepare for delivering training. Modules include adult learning, presentation skills, identifying training needs, group dynamics and evaluating learning. Close Personal Protection A six week course to provide members Y N 4 Training with the knowledge and skills to perform protection duties in the fields of VIP Protection and Witness Protection. Constable Development A 13 day course aimed at consolidating and Y N 20 Program enhancing core policing knowledge and skills to build on leadership skills through practical scenarios, oral presentations and examinations. This training also includes an interviewing vulnerable witness component. Disaster Victim Identification ACT Policing maintain a DVI team comprising part-time members, drawn from all functional areas of ACT Policing. Each member receives comprehensive training in the five phases of the DVI process. Training during the reporting period included: • Urban Search and Rescue Y N 11 • Confined Space Y N 12 • DVI Refresher Y N 13 • Plassdata Y Y 8 This training is also delivered to members of other policing jurisdictions both nationally and internationally.

128 ACT Policing Annual Report 2010–2011 LEGISLATIVE AND POLICY BASED REPORTING SECTION C

Training/course Description Offered Offered to Number of to sworn unsworn participants Y/N Y/N Family Violence Liaison Officer This training provides tools to support Y Y 8 Training members to be the contact point for victims of family violence across the ACT. First aid It is mandatory for all operational police Y Y 218 officers to hold a current Senior First Aid Certificate and to ensure that they complete appropriate refresher training, as required to retain their certification. Gay and Lesbian Liaison Three day workshop including information Y Y 6 Officer Training sessions and modules to develop strategies to support policing efforts for a safer community. Human Factors in Traffic Crash A one week program run by an external Y N 10 Investigations provider aimed at educating members on human factors and reaction times associated C with collisions. Human rights A half-day workshop, developed in Y Y This training consultation with the ACT Human Rights is part of Commission. the Recruit The workshop ensures that our members Course are familiar with the ACT Human Rights curriculum. Act 2004, and the associated human rights considerations when performing their duties in the ACT. Human Source Handling – A four week course to give investigators an Y N 16 Basic understanding of Human Source operations and requirements of handling a Human Source in accordance with the AFP National Guideline. Institute of Executive Coaching The Institute’s leadership training programs Y Y 1 Leadership Program support individuals within the AFP as they grow into leaders who are recognised by their peers and others as being expert in their field of endeavour; original and innovative in their thinking and practice; and have a passion and commitment for a better future. Islamic Awareness Training Two day course to develop core cultural Y Y 7 competencies for members on Islamic culture and religion to enhance capacity for effective engagement and source management. Law Enforcement Intelligence This program provides AFP members with Y N 13 an understanding of intelligence concepts, methodologies and their application to the AFP and/or build on existing knowledge to a higher level. The program is delivered through iAspire and, where appropriate, with face-to-face workshops for recruits. Leadership and Management This is a five-day course to give team leaders Y Y 9 Training a greater awareness of the leadership issues facing the organisation and how these issues affect the workforce. The program also provides the participants with skills to develop themselves as leaders.

ACT Policing Annual Report 2010–2011 129 SECTION C LEGISLATIVE AND POLICY BASED REPORTING

Training/course Description Offered Offered to Number of to sworn unsworn participants Y/N Y/N ACT Local Procedures Program This program is targeted at police officers Y Y 12 who return to operational roles after a period of time in non-operational roles. It is also delivered to Federal Agents who transfer into ACT Policing and certain components are made available to unsworn members who require knowledge of ACT legislation and ACT Policing practices and procedures to perform their roles. Media Training and Awareness A one day training program outlining the Y N 43 importance and role of media in a policing environment. Designed to assist members on building confidence in dealing with the media and representing ACT Policing positively. Motorcycle pursuit A six week basic training in all aspects of Y N 12 motorcycle riding, escorting VIPs and urgent duty driving. National Strategic Intelligence Two week course provided by Charles Sturt Y Y 3 course University, in conjunction with the AFP, to provide intelligence analysts with experience in the methodologies used to develop sound strategic intelligence products. Operational Safety Assessment A mandatory two day course for all AFP Y N 953 employees with police powers. Employees are required to remain current in operational safety by completing the annual Official Operational Safety Assessment. Police Realtime Online Provides the basic skills in a two day Y Y 6 Management Information course to all members enabling them to System (PROMIS) use PROMIS to coordinate and record operational activities. Recruit training The Federal Police Development Program N Y 18 and Federal Police Lateral Program deliver training to all new AFP entrants in the skills and knowledge required to operate as a sworn members of ACT Policing. Respectful Workplace Training A two hour training session delivered to Y Y 340 all AFP members which focuses on the importance of respect in the workplace. Staff Member Induction A two day course for all new appointees N Y 8 Program to the AFP which embeds the AFP values, increases awareness of the AFP business environment and ensures all staff understand their roles, responsibilities and obligations as members of the AFP. Surveillance A ten day program for providing members Y N 1 with the knowledge and skills to conduct ad‑hoc, low priority surveillance tasks including surveys, photographic and communications tasks. Victims of Crime A mandatory training course via iAspire. Y Y 675 The course ensures members are compliant in accordance with the Victims of Crime Act 1994 and internal governance.

130 ACT Policing Annual Report 2010–2011 LEGISLATIVE AND POLICY BASED REPORTING SECTION C

Table C.8.2 — Specialist Response and Security training 2010–11

Training/course Description Offered Offered to Number of to sworn unsworn participants Y/N Y/N SRS Skills Revalidation (Search One week re-validation training for all Y N 44 and Rescue, Water Operations, SRS Tactical Response members in their Public Order) core skills. Components involve training in counter-terrorism, water operations methodology, rural search and rescue operations and all aspects of the AFP Public Order Level 1 and 2 programs. NCTC Dynamic Breaching Six SRS Tactical Response members Y N 14 Course and Advanced completed their basic program in dynamic Breaching Training (or explosive) breaching methods. This allows SRS Tactical Response to have a full complement of members trained in dynamic breaching. Eight SRS Tactical Response members C travelled to a rural location in Victoria to gain Advanced Dynamic Breaching training. This involved the members training in methods to gain entry to various premises through different mediums, including doors, windows and walls (including brick and concrete). NCTC Police Tactical Group This course involves the preparation and Y N 34 Team Leaders Course and delivery of orders for both counter terrorist Tactical Commanders Course and domestic incidents. Members are also then required to undertake the resolution of incidents. The NCTC Tactical Commanders Skills Enhancement Course is hosted by QLD Police. The course involves members from all Australian jurisdictions. SRS Tactical Response Three SRS Tactical Response members Y N 19 Marksman and Advanced completed the Basic Marksman Course Marksman Course involving training in a number of different firearms and various urban and rural environments. Eight marksmen underwent Advanced Counter-Terrorism Marksman training. This involved training in both the ACT and NSW and includes all aspects of counter-terrorism and counter-sniper training. Breathing Apparatus Breathing Apparatus training ensures Y N 15 Revalidation members are still able to operate in all types of environments. This includes low oxygen and clandestine laboratory environments. SRS Basic Course Thirteen week basic training in all aspects of Y N 12 tactical policing, both domestic and counter- terrorism in addition to training in search and rescue techniques, vertical rescue techniques and all aspects of Public Order Management.

ACT Policing Annual Report 2010–2011 131 SECTION C LEGISLATIVE AND POLICY BASED REPORTING

Table C.8.3 — Counter-Terrorism and Emergency Management 2010–11

Training/course Description Offered Offered to Number of to sworn unsworn participants Y/N Y/N Incident Command and This course educates members on essential Y N 165 Control Systems command/control systems to appropriately manage incident response. Exercises Desktop exercise with regards to civil unrest Y Y 15 in Canberra.

Table C.8.4 — In-service investigations training (Learning and Development — AFP College)

Training/course Description Number of participants Homicides Investigations Participants develop core knowledge and skills required to successfully 10 Program investigate offences of homicide. The two week residential program draws on the experiences of subject matter experts to mentor and support members. Sexual Offences Investigators Two week course designed to develop the skills to conduct and manage 20 Program investigations of sexual assault and child abuse matters and to collate the evidence and submit documentation to the appropriate authorities.

Table C.8.5 — Executive development

Training/course Description Offered Offered to Number of to sworn unsworn participants Y/N Y/N Australian Institute of The Company Directors Course delivers Y Y 3 Company Directors Course extensive knowledge and tools, which assist our members to better understand governance expectations and ethical considerations; monitor an organisation’s financial performance and risk management; examine the responsibilities of directors and their fiduciary duties and compliance roles; identify the executive’s contribution to organisational performance and strategy development and execution; review frameworks for executive decision-making. Police Executive Leadership This course is delivered each year at the Y Y 1 Program Australian Institute of Police Management, over a two-week period and it is considered to be the pinnacle of police executive development in Australia. Police Management The major learning outcomes of these Y Y 1 Development Program and programs are to provide participants with the Executive Development increased knowledge and skills necessary Program to confidently deliver at a senior level. The courses are designed to be developmental and experientially based on actual events. Coaching and Mentoring AFP engages two external providers to deliver Y Y 2 Program two programs; one-on-one coaching for both Coordinator and SES level and a mentoring program where selected Coordinators are mentored by a member of the SES.

132 ACT Policing Annual Report 2010–2011 LEGISLATIVE AND POLICY BASED REPORTING SECTION C

IASPIRE — ONLINE TRAINING Table C.8.6 — Study assistance program for 2010–11 The AFP’s Learning and Development team design, develop and implement all of the e-Learning training Study type Number of participants packages delivered via the AFP intranet through the iAspire program. The packages provide the opportunity Business 6 for members to complete self-paced learning and with the Information 2 tools to learn a new skill or enhance an existing capability. International 1 Some of the courses available include: Criminology 3 „„ Operations Safety Assessment (for police) Policing 7 „„ Operations Safety Assessment (for protective service Social Science 1 officers) Training and Assessment 1 „„ Investigator Knowledge Assessment Law Studies 2 „„ ACT Policing Knowledge Assessment Terrorism, Safety and Security 2 „ „ Internet Policing Electronics and Communication 1 „ C „ Technology Enabled Crime Leadership and Management 2 „ „ OH&S Forensic Psychology 1 „ „ Security Awareness Science (Human Biology) 1 „ „ Digital Imaging Science (applied statistics) 1 „„ Phonetic Alphabet „„ Type it PERFORMANCE DEVELOPMENT „„ Microsoft Word and Excel. AGREEMENTS We monitor and encourage employee performance COMMITMENT and development within the AFP through Performance TO WHOLE-OF- Development Agreements (PDAs). GOVERNMENT LEARNING The Performance Development Agreement National Guideline has been developed by the AFP National AND DEVELOPMENT Manager Human Resources using power delegated INITIATIVES under s. 37(1) of the Australian Federal Police Act 1979 to facilitate effective performance management. As the community policing arm of the AFP, we participated in the AFP’s Graduate Program. All of our members enter into PDAs on a six month basis and their performance is assessed against critical Graduates work in various areas of ACT Policing and the objectives and development goals set by the member wider AFP over a 12 month period to develop their skills and their Team Leader. Any performance, development or and understanding of the AFP. Graduates integrate into training needs are then identified and addressed through ACT Policing at the end of their year. this process on an on-going basis throughout the next This program is an investment in the workforce and skills PDA period. that the AFP wants over the coming years. ACT Policing At the end of the six months concluding in had three graduates during this reporting period. August 2011(projected), a formal PDA had been Further, our members participated in the following study completed by 95.45 per cent of ACT Policing members. assistance programs during this reporting period.

ACT Policing Annual Report 2010–2011 133 SECTION C LEGISLATIVE AND POLICY BASED REPORTING FUTURE LEARNING AND SECTION C.9 — DEVELOPMENT AREAS IDENTIFIED AS PRIORITIES WORKPLACE

ACT Policing has a strong focus on the continued HEALTH AND delivery in the learning and development of our members, particularly in the areas of policing and leadership. All AFP SAFETY appointees are encouraged and supported in the pursuit As a frontline police service, we take workplace health of any learning opportunities that will progress their self and safety seriously, and ensure measures are in place to development and broader skills. protect both our sworn and unsworn members. From the outset of their policing careers, our officers During this reporting period ACT Policing complied with are given mandatory training across a broad range its legal obligations under the Occupational Health and of disciplines to provide them with the skills and Safety Act 1991 and the Safety, Rehabilitation and knowledge to perform their duties and to advance their Compensation Act 1988. This was achieved through policing careers. At each stage of their careers, there are organisational adherence to AFP policies, guidelines and opportunities for them to advance their knowledge and standard operating procedures which are aligned to the be competitively placed for advancement consideration. requirements of the legislation. The courses delivered are regularly reviewed and assessed All safety related documentation is easily accessible to to ensure they are contemporary and relevant to the employees on the AFP intranet. needs of the participants and the trainers are recognised as preeminent in their areas of expertise. In addition to the courses delivered at the AFP College, our members have MANAGEMENT OF access to a range of online courses delivered through the AFP intranet, and to external course providers for those OCCUPATIONAL HEALTH subjects not delivered at the college. AND SAFETY

A key future learning and development area identified A key document for compliance under the Occupational by ACT Policing and the AFP Commissioner is that Health and Safety Act 1991 and to promote safety in of leadership and decision-making. A reinvigorated the workplace is the AFP National Guideline on Health leadership program is in the process of being redeveloped and Safety Management Arrangements 2007–2012 by our HR section with Learning and Development. (HSMAs) which was developed in close consultation with staff.

The HSMAs facilitate continuous improvement in safety management systems to reduce the risk and incidence of workplace injury and disease. It identifies safety responsibilities, and our OH&S consultation framework and processes for resolving disputes.

The guideline also identifies the agreed arrangements on the management, promotion and development of measures to ensure the health, safety and welfare of employees at work.

Throughout this reporting period, ACT Policing maintained the OH&S structures and systems specified under legislation. These included: „„ systems for fire safety, emergency evacuation and first aid services at all ACT Policing locations „„ an active ACT Policing OH&S committee „„ a structure of Designated Work Groups and health and safety representatives

Officers undertake the Motorcycle Pursuit Course.

134 ACT Policing Annual Report 2010–2011 LEGISLATIVE AND POLICY BASED REPORTING SECTION C

„„ ongoing training for employees on OH&S, including „„ pathology testing for hepatitis and HIV for employees online staff training through iAspire (compulsory exposed to blood or saliva in the course of their duties training for all staff) (through spitting incidents for example) „„ induction training on as as-required basis, manager „„ improved first aid kits in all fleet vehicles and team leader specific training, and training „„ support for employees with psychological impact from related to specific issue/hazards related to an work situations, including a range of welfare, employee employees duties assistance, psychological counselling and chaplaincy „„ an internal hazard and incident reporting system, and support services external notification of more serious safety events „„ flu vaccinations. to Comcare Risk management continued to be the most effective tool „„ expert advice and assistance to facilitate safety risk in safety management. During this reporting period the management overarching AFP National Guideline on Risk Management „„ active support for employees with injuries, including was supplemented with a more OH&S focused AFP access to worker’s compensation entitlements and National Guideline on Managing Health and Safety Risks. structured programs to achieve early and durable return to work under Safety, Rehabilitation and REHABILITATION C Compensation Act 1988 processes. Our rehabilitation team are committed to providing well ACT Policing maintains 17 Designated Work Groups, managed workplace based occupational rehabilitation each with a Health and Safety Representative and deputy services. This is achieved by the employment of two representative. Representative selections are made by senior rehabilitation case managers who coordinate staff and the process is facilitated by management. internal and external rehabilitation services to achieve Four selection exercises were conducted during this optimal return to work outcomes for our members who reporting period resulting in the appointment of four have suffered either compensable or non-compensable new representatives and deputies, including a specific injury or illness. Health and Safety Representative at the new Traffic Operations Centre in Belconnen. A five-day training course The case managers also have responsibility to inform is provided for representatives by an external Comcare managers, team leaders and injured or ill members of accredited provider. the compensation and rehabilitation processes and how those processes contribute to recovery and an early return The ACT Policing Occupational Health and Safety to work. Committee continued its function as a key consultative forum on safety matters with four monthly meetings. The COMPENSATION CLAIMS committee includes all Health and Safety Representatives, OH&S Advisors, and senior management representatives Comcare accepted liability for 51 new compensation from policing operations, finance and human resources. claims for ACT Policing during the reporting period; this This composition facilitates effective and speedy compares to 67 claims being processed and accepted in resolution of safety issues. the previous reporting period. Table C.9.1 and Figure C.9.1 provide details of INJURY PREVENTION AND mechanism of the associated incidents and the average costs (as of 30 June 2011) of the 51 claims. MANAGEMENT

During this reporting period a number of OH&S related health monitoring and prevention programs operated to target specific hazards. These included: „„ assistance with identifying optimal ergonomic setup of employee workstations „„ enhanced uniform entitlements with the addition of winter gloves and more comfortable boots for police officers

ACT Policing Annual Report 2010–2011 135 SECTION C LEGISLATIVE AND POLICY BASED REPORTING

Table C.9.1 — Mechanisms and costs of injuries 2010–11

Mechanism injury major group Cost to date ($) Future cost Avg cost to date ($) Number of estimate ($) claims Falls, Trips and Slips 207 737.14 736 414 17 311.43 12 Hitting Objects with Body 0.00 0.00 0.00 0 Being Hit by Moving Objects 28 810.53 75 039.00 2 881.05 10 Sound and Pressure 0.00 0.00 0.00 0 Body Stressing 125 372.05 342 229 6 598.53 19 Heat, Elec and Other Enviro factor 0.00 0.00 0.00 0 Chemicals and other Substances 0.00 0.00 0.00 0 Biological factors 0.00 0.00 0.00 0 Mental Stress 7 539.27 27 541 3 769.64 2 Other and Unspecified 86 727.48 48 105 10 840.94 8 TOTAL 456 186.47 1 229 328 8 944.83 51

Figure C.9.1 — Mechanism of incident 2010–11

Note: When comparing recent periods with previous years data it should be noted that the data on the current period is the least mature and may not give a definite view of related performance.

@CPOACT That’s a really good idea! It’s great to see more attention paid to mental illness!

@CPOACT Sometimes things just can’t be helped and it’s good the Men and Women in Blue are looking out for us THANKYOU!!!!

@CPOACT Roman, great service from the officer on the desk at Gungahlin Police Station today. My first contact with #ACTpolice.

@CPOACT fantastic effort, sincere thanks to the team from a humble Berra resident!!

136 ACT Policing Annual Report 2010–2011 LEGISLATIVE AND POLICY BASED REPORTING SECTION C

As of 30 June 2011, there was a total of 116 open compensation claims compared with 110 for the same time last year.

Of the 116 open claims, 67 are being actively managed by ACT Policing’s rehabilitation team; the other 49 claims remain open for outstanding action by Comcare that include incapacity payments and reimbursement of medical and other expenses.

NON-COMPENSATION CASES The rehabilitation team has managed a total of 15 non-compensation cases during the reporting period. Of these cases six remain active and are being managed in accordance with the AFP non-compensation policy. Our rehabilitation case managers also liaise with AFP Medical Services to seek advice in managing these cases to C successful outcomes.

NOTIFIED TO COMCARE During this reporting period there were thirty-six incidents notified to Comcare under s. 68 of the Occupational An officer attaches his accoutrements belt. Health and Safety Act 1991. These comprised: „„ seven dangerous occurrences RECORDING AND „„ twenty-seven incidents which caused serious personal MEASURING ASSAULTS injury and required immediate medical treatment from a doctor or hospital casualty AGAINST POLICE „„ one incident resulting in 30 days or more of lost time During the reporting period, ACT Policing recorded 48 „„ one death of a member of the public in an operational assaults against police and experienced 17 instances of response situation. spitting. In previous years, the coding of these types of incidents was achieved using a number of different codes There were no Provisional Improvement Notices (PINs) for various incidents e.g. being hit by a moving object (i.e. issued by ACT Policing Health and Safety Representatives struck by offender), or exposure to biological substances and no Comcare initiated investigations into safety of human origin (i.e. spitting). incidents in ACT Policing during this reporting period. In August 2010 a major change in coding for assaults Internal incident reporting data for ACT Policing shows against police members was implemented so that all a 12 per cent decrease in incident reports during instances of offenders kicking, punching or spitting on the 2010–11 reporting period, following a slight members during normal operational duties are now being reduction during the previous year. The majority of coded as ‘being assaulted by a person’. This methodology incidents — about 70 per cent — continued to occur in is consistent with the need to ensure accurate reporting of the operational policing role. Table C.9.2 identifies all actual assaults against our members. reported safety incidents over a three-year period. The change in coding is reflected in the increase in the number of assaults in comparison with the previous reporting period, and the subsequent reduction in the number of ‘being hit by moving objects’, and ‘exposure to biological substances’.

Training and fitness activities accounted for about 20 per cent of all incidents — predominantly resulting in muscular stress injuries (e.g. sprain/strain). Training and fitness injuries were usually less serious and incurred minimal time off work.

ACT Policing Annual Report 2010–2011 137 SECTION C LEGISLATIVE AND POLICY BASED REPORTING

Table C.9.2 — Number of workplace incident reports — Mechanism of injury 2008–09 to 2010–11

Mechanism of injury 2008–09 2009–10 2010–11 Being assaulted by a person 15 25 57 Being bitten by an animal 0 0 1 Being hit by a person accidentally 0 0 2 Being hit by moving objects 30 25 5 Being hit by an animal 0 0 1 Being hit by falling objects 0 0 1 Being trapped between stationary and moving 0 0 1 Contact with hot objects 2 1 0 Contact-biological substances (human) 23 27 7 Explosion 0 0 1 Expose-workplace or occupational stress 11 3 4 Expose – other environmental factors 0 0 3 Falls from a height 10 9 10 Fall on same level 21 21 21 Hitting stationary object 28 21 9 Muscular stress while lifting or handling 29 35 24 Muscular stress with no object handled 19 21 18 Multiple mechanisms 18 7 1 Repetitive movement 5 8 5 Single contact with chemical 10 9 5 Stepping kneeling or sitting 5 10 1 Other & unspecified mechanisms of incident 9 15 31 Vehicle accident 17 11 10 TOTAL 252 248 218

Data source: AFP SAP OH&S module as at 8 July 2011.

Table C.9.3 indicates that the number of incidents resulting in lost time of a day/shift has reduced from the precious year, but that the average lost time rate and number of lost working days has increased significantly over 2010–11. This increase is attributed to a smaller numbers of serious injuries which have subsequently resulted in longer periods of time off work.

Table C.9.3 — Lost time injury rate comparison 2008–09 to 2010–11

Financial Year Financial Year Financial Year 2008–09 2009–10 2010–11

Lost time incident rate 1.94 3.17 2.76 (No. of incidents per 100 workers employed) Average lost time rate 27.78 11.82 22.56 (average number of working days lost per incident) Number of lost time incidents 18 28 26 Number of lost working days 500 331 578

Note: Data accurate as at 3 August 2011. A lost-time injury/disease is defined to be an occurrence that results in a fatality, permanent disability or time lost from work of one complete day/shift or more.

138 ACT Policing Annual Report 2010–2011 LEGISLATIVE AND POLICY BASED REPORTING SECTION C SECTION C.10 SECTION C.11 — WORKPLACE — STRATEGIC RELATIONS BUSHFIRE

The AFP Collective Agreement 2007-2011 is nominally MANAGEMENT due for expiry on 30 June 2011 and consultation with all parts of the organisation has been ongoing throughout the PLAN reporting period in preparation for the new agreement. During the reporting period we contributed to the Under the AFP Collective Agreement 2007-2011 ACT Strategic Bushfire Management Plan through the ACT Policing did not have any members on a Special ACT Government’s Security and Emergency Management Employment Agreement. Planning Group.

As a result of the new Fair Work Act 2009, our Collective ACT Policing is not a manager of unleased Territory land Agreement will be replaced by an Enterprise Agreement — nor an owner — and therefore do not have reporting which will be lodged with Fair Work Australia. requirements under the Emergency Act 2004 (s. 85). C

Bargaining for the new Enterprise Agreement We have not been notified of the requirement to prepare commenced during this reporting period. The aim for a Bushfire Operational Plan by the Emergency Services the new agreement is to further consolidate the existing Agency nor received any directions from the Minister framework to continuously improve and streamline AFP relating to undertaking activities under the Strategic business and emerging business delivery requirements. Bushfire Management Plan. Staff have been kept informed of developments throughout the process via regular online communications through email and the Hub (intranet), as well as a series of musters and focus groups. SECTION C.12 — Australian Workplace Agreements (AWAs) were undertaken STRATEGIC ASSET by the AFP for executive members under the Workplace Relations Act 1996. AWAs can no longer be developed MANAGEMENT or lodged, however AWAs that have been validly lodged The majority of facilities and infrastructure used by continue to operate until terminated or replaced. ACT Policing are owned by either the ACT Government There were no members within ACT Policing that or the AFP. Our strategic asset management is the were on an AWA as at 30 June 2011. All AWAs were responsibility of the ACT Department of Justice and conditionally terminated during this reporting period prior Community Safety (DJaCS) with the AFP providing input the commencement of the Executive Level Agreement, where required. these employees now fall under the conditions of the AFP Executive Level Agreement 2011. ASSETS MANAGED In place of AWAs the AFP uses a Supplementation Agreement to provide further remuneration in addition In this reporting period ACT Policing managed assets with to the provisions of the AFP Collective Agreement 2007- a total value of $13.5 million (as at 30 June 2011). The 2011. There are no current members within ACT Policing bulk of these assets are operational equipment and office on supplementary agreements. These agreements ceased ($10.5 million). to exist with the commencement of the AFP Executive The AFP has a capital management strategy which Level Agreement 2011 from 18 January 2011. includes planning for future capital asset needs and ongoing replacement requirements. Our equipment is included in the wider AFP replacement plan.

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ASSETS MAINTENANCE AND OFFICE ACCOMMODATION UPGRADE ACT Policing has staff housed within eleven During the reporting period ACT Policing undertook separate facilities, seven of which are owned by major upgrades to property office equipment the ACT Government. ($0.4 million), bomb response vehicles ($0.4 million), While the bulk of facilities provide non-office radio infrastructure ($0.3 million) and automatic vehicle environments the total floor space is approximately locator technology ($0.6 million). 24 000 square metres with an average per employee The main areas of repairs and maintenance for the year of 24 square metres. were facilities at the ACT Watch House, City Police Station and Winchester Police Centre.

Information about our essential facility upgrades can be found at Section C.13 — Capital Works.

Table C.12.1 — Assets managed 2010–11

Total value of assets managed as at June 30: $13.5 million No. of built property assets: Eleven facilities including five police stations. ACT Policing has staff housed within eleven separate facilities, seven of which are owned by the ACT Government. Land: N/A Infrastructure (no. and km): N/A Urban parks: N/A Other: The majority of our assets are either owned by the AFP or DJaCS and are recorded in their individual Annual Reports.

14 OCTOBER 2010 Officer-in-Charge, Woden Station

Dear Sir,

I wish to commend to you Constable Cameron Watts for his diligence and approach to his endeavours investigating a burglary at our home on June 10.

Constable Watts has kept us informed in a friendly and totally professional manner. He did recover a spare key to my car which relieved me to no end. He was extremely patient with me and my family and has given us a great deal of confidence in the work the police do in this area.

Regardless of the outcome, we appreciate Constable Watts continuing efforts to locate the stolen goods. In the grand scheme of life our losses are trivial but we were never made to feel that way.

I think Constable Watts is an exceptional young man and a credit to the force. Please give him a big pat on the back for his work and his people skills.

One appreciative family.

Sincerely,

{name withheld for privacy reasons}

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Table C.12.2 — Number of occupants/area occupied by number of staff

Building name No. of staff Area occupied (m2) Average area occupied by each employee (m2) Winchester Police Centre 360 5,888 16.36 Belconnen Police Station 70 1,983 28.33 City Police Station 143 4,243 29.67 Gungahlin Police Station 36 226 6.28 Tuggeranong Police Station 72 2,648 36.78 Woden Police Station 68 2,011 29.57 Traffic Operations Centre 47 1,379 29.34 Crime Prevention — Braddon 61 1,502 24.62 ACT Policing Water Operations — Yarralumla 4 300 75.00 AFP Weston Complex — Weston 61 1,610 26.39 Exhibit Management Centre — Mitchell 24 4,208 175.33 C Notes: ‘Area occupied’ in each facility is the total floor area of the building. This includes interview rooms, holding cells, the watch house, property rooms, vaults, gun unloading bays, areas for storage of equipment and exhibits and other non-office areas.

Specialist Response and Security’s newest acquisition — the armoured rescue vehicle (Bearcat).

ACT Policing Annual Report 2010–2011 141 SECTION C LEGISLATIVE AND POLICY BASED REPORTING SECTION C.13 — CAPITAL WORKS

ACT Policing completed several major works during this reporting period, notably the purpose-built Exhibit Management Centre (EMC) and the redevelopment of the Traffic Operations Centre.

The redevelopment of a space in Belconnen also commenced during this reporting period to house our Specialist Response and Security (SRS) team.

COMPLETED WORKS

The following works were completed during this reporting period.

Table C.13.1 — Completed works 2010–11

Completed project 1 Project: Exhibit Management Centre Description: New Property Office for ACT Policing Business unit: Counter-Terrorism and Emergency Management (CT&EM)

Estimated completion date: August 2010 Completion date: November 2010 Original project value: $2 million Revised project value: $2 million Prior year expenditure: Nil Current year expenditure: $100 000 Financially completed? Yes Contact details of relevant capital works Finance and Logistics officer: Comments: The purpose-built EMC — situated in Vicars Street, Mitchell — was officially opened for business in November 2010. The contemporary new facility is more than 3500 square metres in size and contains more than 3000 square metres of storage room — space required to accommodate the hundreds and thousands of items held for criminal investigations along with lost/stolen property. The centre also has the capacity to hold more than 90 vehicles on hoists, 342 medium storage containers and approximately 570 pallets. It also provides an office space and amenities for staff who conduct duties relating to the ACT Firearms Registry which checks and issues firearm licences; the ACT Drug Registry which secures and transfers the analysis of all drugs seized by police; and the exhibit registrars who secure, lodge and store all exhibits coming into police possession. It houses 600 000 exhibits.

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Completed project 2 Project: Traffic Operations Centre Description: New accommodation for Traffic Operations Business unit: Traffic Operations Estimated completion date: March 2011 Completion date: May 2011 Original project value: $300 000 Revised project value: $250 000 Prior year expenditure: Nil Current year expenditure: $250 000 Financially completed? Yes Contact details of relevant capital works Finance and Logistics officer: Comments: In May 2010 the former Belconnen Property Office — located in Lathlain C Street and now the Exhibit Management Centre in Mitchell — was transformed into the Traffic Operations Centre — a dedicated space to re-locate all Traffic Operations members in one area. The Traffic Operations Centre has brought together all elements of Traffic Operations, including the housing of police vehicles and operational gear — now protected from inclement weather — and motor vehicles involved in fatal collisions, providing direct access to the Crash Investigations and Reconstruction Team. The Traffic Operations function was formed as a centralised unit in 1999; however its elements — Command, Administration, Intelligence, Mobile Team, Crash Investigations and Reconstruction Team, Roadside Drug Testing Team and RAPID — had not been co-located for some years. The diverse locations brought about significant command, control and communication issues and made cohesive planning and deployment of resources problematic. The co-location of functions within this space has already improved operational effectiveness and response.

Vehicles stored at the Exhibit Management Centre.

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WORKS IN PROGRESS

The following works were in progress during this reporting period. Construction of the Belconnen Police Station, managed by Department of Justice and Community Safety (DJaCS) in close consultation with ACT Policing, is the primary capital works project still in progress as at 30 June 2011.

Table C.13.2 — Works in progress 2010–11

Work in progress project 1 Project: Belconnen Police Station Description: Construction New Belconnen Police Station Business unit: North District — General Duties Year of approval: 2007–08 Estimated completion date: November 2011 Original project value: This project is being managed by ACT Procurement Solutions and funded directly by DJaCS. Revised project value: This project is being managed by ACT Procurement Solutions and funded directly by DJaCS. Prior year expenditure: This project is being managed by ACT Procurement Solutions and funded directly by DJaCS. Current year expenditure: This project is being managed by ACT Procurement Solutions and funded directly by DJaCS. Total expenditure to date: This project is being managed by ACT Procurement Solutions and funded directly by DJaCS. Contact details of relevant capital works Finance and Logistics officer: Comments: The new Belconnen Police Station will be situated on a vacant block next to Winchester Police Centre, designed to replace the 35-year-old station on Lathlain Street. The new station’s design is aimed to achieve a high green-star rating with initiatives such as, rain water harvesting, solar hot water systems and a chilled beam air-conditioning system. More that 100 police and staff will be based in the new station which will also feature a public access foyer and counter, holding cells, incidents rooms, welfare counselling and victims of crime room. The plans for the new building also reflect community needs and have considered some of the issues encountered over the past years at the current Belconnen station, specifically taking in to account community response.

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Work in progress project 2 Project: Rae Street Description: SRS relocation to Rae Street Business unit: SRS Year of approval: 2010 Estimated completion date: August 2011 Original project value: $1.3 million (capital fit out) Revised project value: $1.4 million (capital fit out) Prior year expenditure: Nil Current year expenditure: $1 million Total expenditure to date: $1 million Contact details of relevant capital works Finance and Logistics officer: Comments: New Lease. C The SRS operating base is a re-fit of an existing accommodation space for the purposes of our tactical, canine, bomb response and water operations teams. Work in progress project 3 Project: Police Operations Centre Description: Emergency control centre Business unit: CT&EM Year of approval: 2010 Estimated completion date: August 2011 Original project value: $400 000 Revised project value: $150 000 Prior year expenditure: Nil Current year expenditure: $130 000 Total expenditure to date: $150 000 Contact details of relevant capital works Finance and Logistics officer: Comments: The refurbishment of the Police Operations Centre (POC) includes the construction of a theatrette style room, enhanced infrastructure to meet the demand of a dynamic work environment when responding to critical incidents. When not in use for major event and emergency management purposes, the POC will be used as a multi-purpose training room. The workstation configuration will offer an increase of 130 per cent in capacity. Technology enhancements will support the command and control function of the POC, which includes additional inputs such as CCTV and MeshNet video streams to further enhance investigations. The catalyst for the POC redevelopment was a review of the existing infrastructure which identified the need for improvement to reflect current methodologies in response to emergency management. Original cost based on contract manager. Cost reduction based on in- house project management.

NEW CAPITAL WORKS

There were no new capital works during this reporting period.

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CONTRACTING Under Commonwealth Procurement Guidelines the AFP is required to undertake the following in relation to As the community policing arm of the AFP — a purchasing activity: Commonwealth Government agency — we operate „„ advertise all open approaches to the market on within the Commonwealth Financial Management and AusTender Accountability framework. Under this framework ACT Policing is required to comply with the Commonwealth „„ require procurements valued at $80 000 or more to Financial Management and Accountability Act 1997, be conducted through open approaches to the market Financial Management and Accountability Regulations (select tendering and direct sourcing for procurements 1997, Financial Management and Accountability valued at $80 000 or more are only allowed in limited Orders 2008 and Commonwealth procurement circumstances) guidelines. This ensures that our procurement processes „„ The details of all awarded procurement contracts comply with the core principles of value for money, and and purchases valued at $10 000 or more must be ethical use of public funds. reported on AusTender within six weeks of the AFP entering into the arrangement

The Austender website can be accessed at tenders.gov.au.

EXTERNAL SOURCES OF LABOUR AND SERVICES

Tables C.14.1 and C.14.2 illustrate consultants and contractors procured by ACT Policing for this reporting period.

Table C.14.1 — Consultancy costs 2010–11

Consultancy group Amount Services provided Point Project Management Pty Ltd Total $126 450 Facilities feasibility report Reino International Total $25 524 Autocite maintenance Support Link Australia $234 000 Online referral services Traffic Group Australia Pty Limited $2 889 Traffic services TOTAL $388 863

Table C.14.2 — Contractor costs 2010–11

Contractor group Amount Services provided Analytics Group $21 566 Temporary employment services Australian Public Service Commission $37 278 Independent Selection Advisory Panel Australian Red Cross ACT $52 122 National registration and inquiry system Oakton AA Services $159 210 Temporary employment services TOTAL $270 176

146 ACT Policing Annual Report 2010–2011 LEGISLATIVE AND POLICY BASED REPORTING SECTION C SECTION C.15 — COMMUNITY GRANTS/ ASSISTANCE/SPONSORSHIP

ACT Policing plays an active role in the community, particularly as part of our crime prevention strategies. This includes providing community grants, assisting community programs and sponsoring initiatives in support of young people at risk of crime or becoming a victim of crime, and their families.

GRANTS, SPONSORSHIPS AND ASSISTANCE

Throughout the reporting period we have worked with a number of stakeholders to deliver and providing funding in support of the community.

Recipient Project description Outcomes Amount ACT Debating Union — Funding provides support of the not-for-profit Event was attended by Crime $1500 Debating teams organisation which organises debating Prevention’s Youth Liaison competitions for junior (6 to 8 years), Team to improve police C intermediate (9 and 10 years) and senior relationships with young (11 and 12 years) levels. Members are people. drawn from ACT schools and the community.

Neighbourhood Watch Funding provides support to valuable The program is also aimed $21 000 Program crime prevention programs across the at reducing crime, especially ACT. This assistance provides yearly property crime and crime to funding for operational activities, including the person. administration and promotion of the The program is primarily Neighbourhood Watch Program and its directed at reducing the benefits to the community. incidence of burglary in The Neighbourhood Watch Program is residential areas. a community based crime prevention program in which members of a particular neighbourhood accept that they have a personal and social responsibility to assist in the promotion of a sense of well being, safety and security in partnership with police. Safety House Program Funding provides support to valuable crime Safety House is a community $5000 prevention programs across the ACT. based program providing This funding assists in the running of Safety a safer environment for House, including its community programs children specifically. Safety targeting adults and children. House has grown directly from the concerns of parents for the safety of children and other vulnerable members of the community. PCYC Kokoda Funding is provided to the PCYC Kokoda to The program is yet to be $5000 Mentoring Program enable one young person identified as at-risk, completed however aims to and their mentor (a member of ACT Policing) inspire and build confidence on the Kokoda challenge. in young people. Special Kids Christmas Funding provides sponsorship for this event, Approximately 100 AFP-ACT $2500 Party (2010) supporting disadvantaged and special needs Policing members were children and their families. involved in the event. The Crime Prevention actively supports this funding supports those event in conjunction with a number of ACT at need, and is part of our organisations each year. community engagement.

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Recipient Project description Outcomes Amount Kick Start (holiday The Crime Prevention team actively Kick Start was conducted $10 425.25 program) promotes opportunities to decrease the throughout January, with over representation of Indigenous people the program culminating in in custody. a cultural camp at Wreck The Kick Start holiday program is designed Bay and an afternoon at to engage an entire family, including Jamberoo Recreation Park. extended family. The aim is to improve the A number of teenagers social resilience of repeat offenders and attended the final bolster the social support around them to presentation ceremony and, break the cycle of crime. as was evident among those of the group that were able to attend that day, significant inroads to the community were made. NAIDOC Week — ACT Policing provides funding to NAIDOC Support of NAIDOC Week is $14 363.63 Better Amusement Week to support its Boomanulla Family part of our crime prevention Hire Day which contributes towards activities for measures to engage with families and children. the Aboroginal and Torres The funding also provides ‘cross-cultural’ Strait (ATSI) community in an T-shirts for children. informal setting. ACT Policing has been supporting this event This relationship has for more than 20 years. improved progressively in the past few years particularly. Solid Young Fellas An ACT Policing initiative, the Solid Young This program is part of Crime $3952.17 Fellas is an Indigenous non-government Prevention’s Indigenous organisation that targets high risk/vulnerable Liaison Team to engage more young people to create a sustainable youth- closely with the Aboriginal oriented leadership and mentoring program community. through Indigenous culture and sporting opportunities programs. This is done predominantly through Touch Football and cultural ceremony and dance supplemented with intensive camps and exposure to other Indigenous kinships culture. Funds are provided to purchase uniforms, mouthguards and boots for players and participants. Girl Power This program has been developed to During the reporting period $384.07 increase the engagement of high risk young the team played eight games ATSI females in recreational activities, and is attracting significant community based projects and cultural interest from other members awareness programs. of the ATSI community. Girl Power has a team in the Women’s Age demographic for the Touch Football ACT 2011 Winter Domestic team is 14 to 35 year. Competition. Funding provides boots for participants. This program is still in its early stages of development. Indigenous Healing The Indigenous Healing Camps is provided The program is in $4886 Camps for Indigenous families to break cycles of development phase. substance abuse. This program takes into consideration the Indigenous culture and family unions. Funding has been used for camping equipment in preparation to run the camps.

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Recipient Project description Outcomes Amount Eyes on the Street Eyes on the Street is a tool aimed at A database has been created $4140 improving the quality and reporting capacity to manage participant of businesses and related agencies on information and to aid criminal activity. in providing participants Aligned with Crime Stoppers, the Business with additional resources, Liaison Team is responsible for this program; marketing material and undertaking promotion and providing updates. training to participants. During this reporting period 79 participants from 12 different organisations/areas have signed up to partake in the program. National Crime The National Crime Prevention Forum took The National Crime $4673.45 Prevention place between 9 and 10 November 2010 Prevention Workshop Forum 2010–11 at the Australian Federal Police College. was attended by 39 The objectives of the forum were to share representatives from the information and develop and establish AFP-ACT Policing, NSW Police, Victorian Police, QLD C approaches to issues faced by those working in the crime prevention field nationally. This Police, SA Police, WA Police, will enable the development of effective NZ Police and the Australian and sustainable solutions to the behavioural Institute of Criminology. problems that manifest criminal activities. ACT Policing will facilitate feedback and discussion, with the aim of identifying potential areas for cross- jurisdictional activity. MARSS — Migrant In June 2010, Crime Prevention provided There were 10 sessions held $2500 and Refugee Support funding to MARSS to run sessions — an during the reporting period. Services extension of the 2009 African Chef Program. The objective of the program was to encourage young African men to carry out kitchen duties, traditionally the domain of woman only. Multicultural Youth In June 2010, Crime Prevention provided A total of 35 participants $2500 Services funding to the Multicultural Youth Services attended a total of four for continuation of Learner Driver Safety courses held during the Awareness Sessions. The session was reporting period. hosted at the AFP Majura complex. The sessions included practical driving sessions with private instructors from ‘Arrow Driving Academy’. Who R U in the As part of the Safe Schools taskforce, Crime Students were called to make $5000 digital world? Prevention sponsored the Student Summit. a declaration about what it Student Summit 18 The taskforce is working to promote safe, takes to lead responsibly in March 2011 responsible and informed student behaviour a digital world, and commit online at school and at home. The key to taking an authentic purpose of the summit was to involve leadership role in their school. students as partners in the responsible use of digital technologies.

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INVOLVEMENT IN CEO SLEEPOUT COMMUNITY CHARITY ACT Policing executives, Deputy Chief Police Officer EVENTS David McLean, Superintendent Mick Calatzis and Officer-in-Charge of Gungahlin Police Station Peter Davis ‘slept rough’ on the night of 16 June 2011 as part of BATTLE OF THE BADGES the Vinnie’s CEO Sleepout — St Vincent de Paul’s annual All five badges within the ACT — ACT Policing, ACT fundraiser for the homeless. Ambulance Service, ACT Fire Brigade, ACT Rural The charity event challenges business and community Fire Service and ACT State Emergency Service — leaders in capital cities across Australia to experience participated in the Camp Quality Verit-COOL Challenge homelessness first-hand for one night. on 25 February 2011. Several thousand dollars was raised as part of our The challenge was to race up the 403 Telstra Tower steps participation, with monies going to the ACT to raise money for children with cancer. St Vincent de Paul society. ACT Policing were successful in defending its title against strong competition and the event provided an excellent opportunity for emergency services members to meet socially, instead of in a work environment, and to raise money for Camp Quality.

Superintendent Mark Colbran with members of the winning Battle of the Badges team.

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„„ AS/NZS 2299.1:2007 Occupational Diving SECTION C.16 Operations — TERRITORY „„ AS/NZS 4308:2008 Procedures for specimen collection and the detection and quantisation of drugs RECORDS of abuse in urine „„ ISO 9001:2008 Quality Management System — As the community policing arm of the AFP, ACT Policing Requirements does not have a Records Management Plan in the form „„ ISO 17025:2005 General requirements for the required under the Territory’s legislation. We do however, competence of testing calibration laboratories follow strict protocols in relation to the creation, capture, „„ Commonwealth Protective Security Manual storage and destruction of records, particularly those records used for evidentiary or investigation purposes. „„ Australian Government Information and Communications Technology Security Manual The AFP’s National Guideline on the Management (ASCI 33). of Records sets out the procedures AFP personnel, contractors and consultants must follow in managing official AFP information. C Our records are managed in accordance with specific SECTION C.17 — record-keeping obligations, governed by the following legislation: HUMAN RIGHTS „„ Archives Act 1983 (Cth) ACT 2004 „„ Australian Federal Police Act 1979 (Cth) The nature of policing requires officers to sometimes „„ Australian Information Commissioner Act 2010 (Cth) arrest or detain a person, whether for a criminal charge „„ Bail Act 1992 (ACT) or any other basis. The rights of the individual under the „„ Coroners Act 1997 (ACT) Human Rights Act 2004 are clearly understood by our „„ Crimes Act 1914 (Cth) officers, and they perform their duties in accordance with the directions of the Act. ACT Policing understand and „„ Crimes Act 1900 (ACT) fully support the ACT Government’s commitment to the „„ Crimes (Forensic Procedures) Act 2000 (ACT) protection of human rights and the dignity of people. „„ Evidence Act 1995 (Cth) Recognition of this principle is embedded in the „„ Evidence Act 1971 (ACT) preamble of the new five year Policing Arrangement „„ Electronic Transactions Act 1999 (Cth) (see Appendix 1) signed on 24 June 2011.

„„ Freedom of Information Act 1982 (Cth) In the ACT the rule of law is maintained by a justice „„ Freedom of Information Act 1989 (ACT) system made up of independent but interoperable „„ Freedom of Information Amendment (Reform) component parts. As part of compliance with the Act 2010 (Cth) statutory framework of the ACT public sector participants in the justice system, including ACT Policing, are expected „„ Privacy Act 1988 (Cth) to promote and protect human rights when exercising a „„ Telecommunications (Interception) Act 1979 (Cth) function under an ACT law. „„ Firearms Act 1996 (ACT) „ „ Prohibited Weapons Act 1996 (ACT) EDUCATION AND „„ Victims of Crime Act 1994 (ACT) „„ Witness Protection Act 1994 (Cth) TRAINING „„ Witness Protection Act 1996 (ACT) In consultation with the ACT Human Rights Commission, „„ Road Transport (Alcohol and Drugs) Act 1977 (ACT). a half-day human rights workshop has been developed for our members. Officers are instructed in their obligations to The AFP also adopts the following standards for record observe and act within human rights standards unless the management: law explicitly authorises otherwise. „„ AS ISO 15489.2:2002 Records Management — This training is mandatory for all sworn members and is Guidelines made available to unsworn members as required.

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Human rights training is incorporated into the curricula LITIGATION for various courses such as new recruits (through the Federal Policing Development Program), local procedures We are not aware of any matters before the court which training and lateral police development programs, all of have involved arguments concerning ACT Policing and which are delivered by Learning and Development at the the Human Rights Act 2004. AFP College in Barton. This training is considered to be an essential component for all new officers in the ACT so that they have a complete understanding of their obligations under the Act while performing their duties. SECTION C.18 — More information about our training can be found at COMMISSIONER Section C.8 — Learning and Development. FOR THE INTERNAL DISSEMINATION ENVIRONMENT OF INFORMATION During the reporting period ACT Policing received The Act is provided to ACT Policing members in hardcopy a s.18 request for assistance from the Office of the and electronically, and is uploaded on the AFP intranet for Commissioner for the Environment in the preparation members to access as needed. of the State of Environment Report.

In addition, the brochures released by the Human Rights The request related to the community safety section of the Commissioner and publications by the Department of report. ACT Policing provided data for the past four years Justice and Community Safety are made available to all on the following: members and are displayed at Belconnen, City, Woden, „„ offences against persons and property Tuggeranong and Gungahlin police stations, as well as „„ community perceptions towards the risk of crime Winchester Police Centre. „„ community satisfaction with police.

More information about our measuring of performance LIAISON WITH THE HUMAN can be found at Section A7 — Statement of RIGHTS UNIT Agency Performance.

ACT Policing, specifically our Judicial Operations function, liaises with the Human Rights Unit on matters relating to the protection of a person’s rights, and the human rights SECTION C.19 — ACT of the community at large.

Human rights is an overarching consideration in every MULTICULTURAL cabinet submission that is prepared by ACT Policing and STRATEGY input is often sought by the Human Rights Commission. ACT Policing has a continuing commitment to provide a safe environment for all community members, regardless REVIEW (OR of their origins or beliefs, and to deliver an effective PREPARATIONS) OF and respectful service. We do this by being part of the EXISTING LEGISLATION community, and ensuring we are involved with all cultures to reflect the community we serve. During the reporting period we prepared a number of We also have Multicultural Liaison Officers who are cabinet submissions which included reviews of existing dedicated to working with the multicultural community. legislation and, while doing so, considered human rights During this reporting period this included developing, where applicable. sponsoring and executing the successful inaugral Eid al-Fitr. More information about the legislation and policy documents reviewed by ACT Policing during this reporting period can be found at Section B.4 — Legislative Report.

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Focus Area Response Languages Interpreter and translator services In accordance with s. 27 of the Human Rights Act 2004 (ACT), where a person has the right to use his or her own language, we engage the services of Telephone Interpreter Services and translator services to ensure that service delivery is responsive and of a high quality to persons for whom English is not their first language. If a person is admitted to the ACT Watch House, written interpreter guides are displayed at the charge counter and in the cells to allow them to indicate which language they wish to communicate in and the relevant interpreter services can be provided. Community policing Language skills are considered to be a core capability within the AFP and there is an increasing requirement for improved communication, cultural understanding and language skills for national and community policing. We support and encourage our members to gain skills in other cultures and languages which they can achieve through the AFP Culture and Language Centre. The experience of connecting with other cultures can remove outdated perceptions of both police and culturally diverse groups, from which new networks and relationships can develop. ACT Policing regularly reviews and updates language sheets for summonses, so that the judicial process can be clearly explained for both English and non-English speaking members of the community. C ACT Policing has a number of officers who can speak a language other than English, and this information is provided on a police officers name badge while on duty so that members of the community can recognise this. Children and Youth Liaison Officers Young People Youth Liaison Officers were established during the reporting period and work primarily to reduce youth crime in the ACT while seeking to ensure a balance between youth support and law enforcement. During the reporting period the team use evidence-based, targeted engagement activities and programs aimed at young people aged 10 to 18 years identified as being at risk of committing criminal offences, or are vulnerable by their behaviour or circumstance. The team’s intentions are to: • reduce the number of young people entering the criminal justice system • reduce re-offending and anti-social behaviour • increase disengaged youth participation and integration into school, family and community activities • improve the quality of life for vulnerable young people at risk and/or in diverse cultural and/or socially disadvantaged communities • improve the life, vocational and appropriate leisure opportunities of socially excluded children and young people • assist where possibly, by appropriate referrals, the associated family circumstances. In the event that a young person is admitted to the ACT Watch House, contact is made with their parents or guardians. In addition, Watch House staff have direct contact with family services and can engage their services when appropriate. All persons attending the ACT Watch House are treated with consideration of their human rights. On-site qualified nursing staff are available to provide health care, with additional medical services available on call. Youth Liaison Officers also work closely with our Multicultural Liaison Officers within Crime Prevention to manage activities relating to young people. Older People and Seniors Liaison Officer Aged Care Throughout the reporting period our Senior Liaison Officers have delivered several home and personal safety presentations to varity of multicultural seniors groups, including elderly from Chinese and Tamil community groups. Our Senior Liaison Officers remain focused on multicultural seniors groups and are working on a project to assist non-English speaking seniors to contact emergency services. More information about our work with senior citizens can be found at Section C.24 — ACT Strategic Plan for Positive Aging 2010–2014.

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Focus Area Response Women Our Superintendent of Crime Prevention is the Deputy Chair of the National Women’s Advisory Group, which aims to promote cultural diversity for the advancement, opportunities, recruitment and retention of women in the AFP. Her participation ensures that ACT Policing is represented at this forum. The Superintendent of Crime Prevention has also been a member of the AFP Diversity Council through this role and has supported the implementation of the AFP’s Diversity Plan. Seniors Liaison Officers Our Senior Liaison Officers are on a steering committee for the advisory group run by Women’s Centre for Health Matters to develop an information booklet on home and personal safety for older culturally and linguistically diverse women in the ACT. More information about our work with senior citizens can be found at Section C.24 — ACT Strategic Plan for Positive Aging 2010–2014. White Ribbon Day In 2010, ACT Policing was again a major contributing partner for promoting this day to the Canberra community. ACT Policing ran the ‘Men in Uniform ‘stalls in the five major shopping centres across Canberra — Canberra Centre, Westfield Belconnen and Woden, Gungahlin Marketplace and Tuggeranong Hyperdome. ACT Policing also hosted a luncheon with White Ribbon Day Ambassador celebrity Andrew O’Keefe in Canberra along with all State and Territory Police Commissioners. More information about our community engagement can be found at Section B.1 — Community Engagement. International Women’s Day During the reporting period we also supported International Women’s Day. A number of our members attended an International Women’s Day morning tea hosted by the AFP. More information about our commitment to women in ACT Policing can be found at Section C.22 — ACT Women’s Plan 2010–2015. Refugees, Asylum Multicultural Liaison Officers Seekers and Our Multicultural Liaison Officers engage with government and non-government agencies to identify Humanitarian vulnerable refugee and migrant families, particularly those that are on the cusp of offending or have Entrants committed minor offences in an attempt to assist them in engaging positively in the community. Multicultural Liaison Officers identify these families and develop crime prevention activities/programs to work one-on-one with families. They also engage with all sections of the multicultural community but the focus is on identifying families and young people who are offending. We also conduct sessions with university students that are new entrants to Australia about security and legislation awareness, which might differ considerably from that of their country of origin. These sessions included licensing and driving legislation, police contacts, home and personal safety in the ACT and local service providers. During the reporting period, sessions have been delivered to approximately 200 newly arrived, international students.

1 J U N E 2011 Hi,

My comments refer to the police handling of the “disappearance” of my intellectually disabled 28-year-old son Eden.

Fortunately everything resolved itself last night when Eden returned home unaware of the concern people had for him. After missing a meeting with his carer he spent the day at the Belconnen Library.

I want to thank the officers at the Belconnen and Gungahlin Police Stations who were involved and assisted me and the carers at Eden’s Disability ACT home with urgency, compassion, sensitivity and a professional approach to the situation. … My wife and I [would like to] thank everyone involved for their effort and assistance. They made us as comfortable as possible in an otherwise tense situation. They are a credit to the ACT Policing team.

Regards

{name withheld for privacy reasons}

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Focus Area Response Intercultural 2010 Canberra Eid al-Fitr Festival Harmony The Eid al-Fitr is an annual holy day and festival in the Islamic Calendar to celebrate the end of the and Religious fasting month of Ramadan. Acceptance Crime Prevention members who attended the 2009 Parliament of World Religions in Melbourne conceived the idea of the AFP hosting an event for the Canberra Muslim community to share an Islamic festival with the rest of the community. A committee was formed to oversee the planning of the inaugural 2010 Canberra Eid al-Fitr Festival consisting of ACT Policing, the AFP’s Culture and Language Centre, ACT Emergency Services Agency (ESA), Muslim community leaders and community members. The inaugural 2010 Canberra Eid al-Fitr Festival was held at John Dunmore Lang Park in the Parliamentary triangle on Sunday 19 September 2010. A range of attractions including stage performances, food, handicraft and information stalls, animal farm, reptile show, dodgem cars, pony rides, jumping castle and children’s rides were on display. AFP and ESA personnel and volunteers from both agencies and volunteers were on hand throughout the festival undertaking duties ranging from ticket sales to official duties. An estimated 4000 people attended the festival. More than 3500 amusement ride tickets were sold. Approximately one third of visitors were non-Muslim. C Multicultural Liaison Officers ACT Policing recognises that, in some countries, police are feared and this means that some people, particularly those who arrive in Canberra under humanitarian or refugee programs, have a fear or mistrust of police. Multicultural Liaison Officers regularly meet with people individually, or in groups, to try help them overcome this fear or mistrust so that they are comfortable asking for help if required. Police recruits and operational police are provided with cultural awareness training so that officers have some insight into the experiences that people may have encountered prior to arriving in Australia. This includes the opportunity to receive first-hand knowledge from community members, of refugee background, who attend training sessions and talk of their personal experiences. This insight is invaluable to us to better understand the experiences that have shaped people’s view of police. Additionally, cultural diversity embraces many religions and religiously determined behaviour can pose challenges to our members. In receiving this type of training, we can perform our duties with greater awareness and sensitivity. Multicultural Liaison Officers devote a major portion of their time engaging with and forming relationships with Canberra’s culturally and linguistically diverse community. As part of this, they deliver information sessions to government departments, community organisations, religious and social groups and educational institutions to address crime prevention issues and emergency management strategies.

JUNE 2011 Dear Chief Police Officer

Yesterday my advisor’s house was broken into. I would like pass on her thanks to the ACT Policing officers who attended her house.

Their names were Constable Basil Karapanos and Constable Joel Shoemark.

She found them to be prompt, courteous, very professional, and also very reassuring.

Thanks to those two officers and keep up the good work.

Regards,

Jeremy Hanson Local member for Molonglo Shadow Minister for Health, Police, Corrections, Veterans’ Affairs and Indigenous Affairs.

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ACT ABORIGINAL AND TORRES SECTION C.20 STRAIT ISLANDER BACKGROUND — ABORIGINAL INFORMATION Indigenous people (4650) represent approximately AND TORRES 1.29 per cent of the ACT population (ABS statistics put STRAIT ISLANDER ACT population at 360 100). The ATSI population in the ACT is much younger than the rest of the population in REPORTING the Territory. During this reporting period, 9.2 per cent of all persons ACT Policing is committed to improving outcomes for taken into custody by ACT Policing identified as being our Indigenous community and supporting the whole- ATSI descent, (see Table C20.1). This is a significant of-government approach to Indigenous policy. This is decrease from 2009–10 where 15.8 per cent of predominantly driven through our work in the justice all persons taken into custody identified as being of system and our crime prevention team, specifically, our ATSI descent. Indigenous Community Liaison Team (ICLT). Of persons arrested (excluding persons arrested for The ICLT — of one Sergeant, one Constable and two protective custody for intoxication), 17.1 per cent (534 unsworn members — is a dedicated team to enhance persons) identified as being of ATSI decent. communication between police and the ACT’s Indigenous community. During this reporting period, During the reporting period there were 11.1 per cent the ICLT participated in a range of activities aimed at (125) instances of people taken into protective custody establishing and maintaining positive relationships within for intoxication who identified as being of ATSI descent. the Aboriginal and Torres Strait Island (ATSI) community, These instances were for the commission of substantive and to foster and enhance mutual understanding with criminal offence/s or due to their need for protective the aim of achieving a reduction in crime and the rate of custody due to intoxication. ATSI incarceration. The overall results are positive, with a substantial decrease The ICLT facilitates a number of programs for ATSI in adult custody rates. Anecdotal evidence suggests that youth, which are designed to develop interpersonal and the current programs undertaken by the ICLT are providing team building skills for those identified as ‘at risk’ and a positive influence on the over representation of offer alternatives to involvement in crime. The following Indigenous people being taken in custody combined with programs are all reported against the Aboriginal Justice a significant decrease in volume crime statistics. More Agreement and ACT Chief Ministers Task Force on information can be found at Sections A3 — Highlights and Aboriginal and Torres Strait Islander Affairs bi-monthly A9 — Analysis of Agency Performance. (unless otherwise stated).

Ulumba ‘Rain’ by artist Zita Wallace was commissioned and later launched by ACT Policing in April 2011, depicting the journey between police and the Aboriginal community.

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Table C.20.1 — Number of persons lodged in custody 2010–11

Persons arrested Protective custody for Total in custody intoxication Male Female Total Male Female Total Male Female Total Juvenile Indigenous 112 35 147 8 5 13 120 40 160 Non-Indigenous 224 93 317 24 9 33 248 102 350 Total 336 128 464 32 14 46 368 142 510 Adult Indigenous 309 78 387 95 17 112 404 95 499 Non-Indigenous 1912 359 2271 816 119 935 2728 478 3206 Total 2221 437 2658 911 136 1047 3132 573 3705 TOTAL 2557 565 3122 943 150 1093 3500 715 4215

Source: PROMIS as at 4 July 2011

ABORIGINAL JUSTICE „„ working with the Restorative Justice Unit (RJU) to C AGREEMENT increase the number of young offenders referred to restorative justice conferencing. The RJU diverts young (Reported against the Aboriginal Justice Agreement only.) people from elements of the justice process in order to The AJA is a major commitment of the ACT Government, reduce the number of young people in detention which seeks to address the law and justice needs to „„ as of 1 May 2011, for a six month trial period, all ATSI people in the ACT. To ensure the objectives of the young ATSI persons who are apprehended by police agreement are achieved, a reporting framework has been will be referred to the RJU for evaluation to enter the developed to monitor the progress of all actions. diversion program. This diversion will align with any criminal prosecution This reporting framework outlines progress against each „ of the 105 tasks and ensures compliance and review of „ as part of the restorative justice process, a member the agreement prior to its expiry in 2013. The AJA aims of the ICLT, in the company of an RJU member, will to achieve the following objectives: visit every young person considered eligible for the program to explain the procedure to them and to „„ reduce over-representation of ATSI people in the ensure compliance with the program. criminal justice system „„ improve access to justice services for victims and offenders PROGRAMS AND „„ improve collaboration between stakeholders to ACTIVITIES MANAGED OR improve justice outcomes and service delivery DELIVERED „„ facilitate ATSI people taking a leadership role in addressing their community justice concerns As part of our ongoing commitment and in achieving the AJA, we have continued to manage and deliver a number „„ reduce inequalities for ATSI people in the of programs and activities aimed at ATSI people, some of justice system. which were launched during this reporting period. ACT Policing is working with our government and non- government partners to fulfil our commitments to the AJA ABORIGINAL INTERVIEW FRIENDS and to provide better services and engagement with the PROGRAM Indigenous community in the ACT. These relationships have been strengthened which has resulted in greater The ICLT along with Judicial Operations partner with the engagement with families who have often become Aboriginal Justice Centre (AJC) to maintain the ‘Interview disengaged with community services. Friends Program.’ This program ensures that an interview friend is provided to all ATSI persons who require or request ACT Policing is further continuing to contribute to the this service. Regular training is provided by the AJC to ensure reduction of incarceration rates by undertaking and that all volunteers maintain their knowledge and skills. committing to the following: The ICLT is responsible for ensuring currency of contact information for the Interview Friends Program.

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‘FRONT UP’ PROGRAM NAIDOC WEEK Research conducted by the Australia New Zealand Police In July 2010 the ICLT participated in a number of Advisory Agency (ANZPAA) states that there is significant NAIDOC Week activities and events along with more over representation of ATSI persons in crime, both as than 400 ATSI and non-ATSI people. This participation victims and offenders. It is estimated that around one-third will continue in 2011. of arrests of ATSI people in the ACT are for breaches of bail ACT Policing provides funding for some of the NAIDOC or failing to appear in court. Week activities. More information can be found at Section ACT Policing, in conjunction with the various agencies, C.15 — Community Grants/Assistance/Sponsorship. developed the ‘Front Up’ program to allow Indigenous people a mechanism to voluntarily surrender themselves KICKSTART (HOLIDAY) PROGRAM to the courts without having to be processed by the Launched in January 2010, the Kickstart program focuses ACT Watch House. on ATSI people who have become disengaged from the Since the program trail commenced in August 2009, community and service provision. The program runs in there have been 34 instances where the AJC has arranged partnership with the Northside Community Service and for offenders to voluntarily hand themselves into the courts is a conduit for Indigenous persons to re-engage with for arrest on breach on bail, or an outstanding warrant service providers and their local community. for ‘failing to appear’. The program has been successful During this reporting period three programs have been and is viewed as a major step forward in fostering positive facilitated by Northside Community Services and supported relationships between police, the AJC and the ATSI by ACT Policing, involving approximately 300 participants. community in the ACT. The ICLT is currently managing this program in partnership with the AJC to assist with the establishment of an ongoing effective framework.

28 FEBRUARY 2011 For Sergeant Doug Inwood’s supervisor

At around 10.45am this morning (Monday 28 February) at the Sulwood and Athllon roundabout I noticed a girl writhing on the side of the road being attended by two women (one was the mother and the other a girl who stopped to assist).

I stopped and ran over to see if they required assistance as I presumed the girl had been run down by the car on the side of the road. At the same time the driver of an SUV also ran across the road to provide assistance. The girl had severe bruising down her back and was writhing uncontrollably.

The SUV driver quickly took control of the situation, assessed the girl’s condition and made a phone call for assistance. She appeared to be having a fit.

Because of the questions he asked the mother of the girl I presumed he was a doctor and asked him if was indeed a ‘medic’. He said no — stating he was a police officer.

He took over from the mother as the girl in question required considerable strength to restrain her and prevent injury.

I ended up comforting the distraught mother while the police officer and the girl continued to give both comfort and restrain the distraught girl. Both continued supporting the girl until the arrival of uniformed police and an ambulance.

Too often police are under the pump and criticised for their performance. Here was an off-duty police officer who could have easily driven past this girl in distress. Instead he stopped, gave immediate support to a very distressed young girl in a calm and measured way and at the same time gave ongoing support to a very distressed mother.

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AFP GIRL POWER BIMBERI JUVENILE DETENTION This program has been developed to increase the CENTRE engagement of high risk young ATSI females in recreational (This program ceased in December 2010.) activities, community based projects and cultural awareness ICLT members, along with Youth Liaison Officers, programs and is still in its early stages of development. participated in various sporting activities and case The aim of the program is to assist in reducing the rate conferencing with Indigenous and non-Indigenous of young ATSI females involved in crime and promotes young people at the Bimberi Juvenile Detention Centre. positive relationships between ACT Policing and the ATSI This provided these members with an opportunity to community. This initiative has been lead by ACT Policing engage with incarcerated young people in a controlled in partnership with Northside Community Services and environment and contribute to the rehabilitation process. the PCYC.

Girl Power has a team in the Women’s Touch Football ACT 2011 Winter Domestic Competition. As of 30 June 2011 the team had played eight games and SECTION C.21 — is attracting significant interest from other members of ECOLOGICALLY C the ATSI community. Age demographic for the team is 14 to 35 years. SUSTAINABLE OPERATION MPOWER DEVELOPMENT

The MPower committee was established under the As a Commonwealth Agency the reporting requirements auspices of the ACT Chief Ministers Task Force on of the ACT Environment Protection Act 1997 do not Aboriginal and Torres Strait Islander Affairs to provide apply to us, however, we do take our responsibility practical measures for at risk families, through frontline towards the environment seriously. service delivery agencies to build their capacity to engage and to seek solutions to a range of issues that affect them.

As the lead agency, we are instrumental in forming and ADDRESSING ECOLOGICAL driving the MPower committee. This whole-of-government SUSTAINABLE response in represented by the Department of Housing DEVELOPMENT and Community Services, ACT Health, the Department of Justice and Community Safety, ACT Department of Environmentally sustainable principles and practices Education and Training, Housing ACT, ACT Corrections, are being integrated into the design, construction and Youth Justice, ACT Courts and Tribunals and ACT Mental operation of our facilities, including: Health. The committee aims to focus the various services „„ energy consumption minimisation and agencies to assist disadvantaged Indigenous families „„ water consumption minimisation and individuals. „„ waste minimisation PATHWAYS PROGRAM „„ consideration of the environmental impact of materials, furniture, fixtures and finishes, including whole- (Reported against the ACT Chief Ministers Task Force on of-life costing, emissions minimisation, materials- Aboriginal and Torres Strait Islander Affairs only.) waste minimisation, recycled content and use of This program focuses on re-empowering Indigenous renewable materials people who have become entrenched within the „„ development and implementation of an environmental judicial system by providing them with alternatives to management system, certifiable under ISO 14001. crime related activities i.e. employment and assisting in We ensure that environmental considerations are generating a legitimate income. taken into account when purchasing office furniture The aim of this program is to reduce the rate at which and equipment. We also have a comprehensive Indigenous people come into contact with the judicial recycling program for paper, toner cartridges, metal and system and provide them with the opportunity to fluorescent tubes. legitimately earn a living and support their family.

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Construction progress for the new Belconnen Police Station.

TRANSPORT ENERGY USE AND GREENHOUSE The total ACT Policing fleet at 30 June 2011 comprised EMISSIONS 195 motor vehicles and 25 motorcycles. Table C.21.1 Table C.21.2 below shows our energy use and illustrated the break down of the vehicles by fuel type and associated CO2 emissions. The table also includes an the estimated greenhouse emissions. estimate of emissions as a result of waste based on the average full-time equivalent (FTE) staff during this Table C.21.1 — Vehicles by fuel type reporting period. Fuel type Vehicles Estimated CO2

emissions (tonnes) Table C.21.2 — Energy use and associated CO2 LPG 11 104 emissions Hybrid 3 3 Energy Usage Estimated CO2 type emissions (tonnes) Diesel 52 384 Electricity 6 088 469 6799 ULP 154 892 kWH TOTAL 220 1383 GAS 18 129 186 1292 MJ During this reporting period we continued to meet the Waste 925 Ave FTE 1398 targets set by the Australian Greenhouse Office in relation to the number of vehicles achieving a Green Vehicle TOTAL 9489 Guide score of more than ten. We also continued to The total estimated CO2 emissions for ACT Policing encourage the use of ethanol-blended fuels during the during the reporting period was 10 872 tones (1383 reporting period. from vehicles and 9489 from energy use and waste). The slight increase from 10 277 tonnes of CO2 emissions in WATER the 2009–10 reporting period is due to increases in FTE Total water consumption across our facilities during this throughout the year. reporting period was 15 133 kilolitres.

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MEASURES TO IMPROVE An example of our approach to ensuring ecological sustainable development is the construction of the new ECOLOGICALLY Belconnen Police Station. SUSTAINABLE DEVELOPMENT NEW BELCONNEN POLICE STATION ACT Policing is continually reviewing its approach to ecological sustainable development, particularly in relation The new Belconnen Police Station, which is currently to capital works and its accommodation strategy. under construction, has included the following specific environment sustainability design requirements: During this reporting period, ACT Policing established a „„ a specialist environment sustainability design strategic accommodation committee to determine ACT consultant as part of the design team Policing’s footprint in the coming years. Once this future „ direction is set, and requirements determined, we will be „ the design aimed to realise the highest possible Green Star developing an appropriate environmentally sustainability Rating for a police station, given its specific functionality program for all our facilities, noting that our carbon „„ the requirements of the National Australian Built footprint will necessarily be more than other agencies Environment Rating System for future measurement given the 24/7 nature of policing business. However, of operational performance. C within that paradigm we will collaborate with others, to The new station will be an environmentally friendly identify ways of minimising waste, energy and improve building with several key features that encourage less energy efficiency. energy and water use including: One of the challenges facing ACT Policing in this respect „„ rain water harvesting system is that we currently occupy some buildings which were „„ solar hot water systems not purpose-built or designed for the unique nature of our „„ chilled beam air-conditioning system operating environment, with many retro-fit to ensure some level of environmental sustainability. Such buildings are „„ natural light penetration to reduce demand on counter-productive financially and in the environmental artificial lighting. sense. Working inline with the strategic accommodation strategy will ensure a consistent and thoughtful approach to how we address ecological sustainable development.

{UNDATED} Constable Sam Norman – Belconnen Police Station Constable Narelle Kavanagh – Belconnen Police Station Mr Luke Shoemark (unsworn member) – ACT Policing Operations

The work of all three above officers was exemplary and — from our point of view — way above and beyond the call of duty.

We are deeply appreciative of their prompt and understanding response and their brilliant work in contacting and gaining the confidence of our daughter who was severely stressed by a number of setbacks she has recently experienced in a long ongoing marital dispute.

Please thank all of the officers again and (if appropriate) draw this message of thanks to their superior officers.

Thank you again from the bottom of our hearts.

{name withheld for privacy reasons}

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AUSTRALIA AND NEW ZEALAND SECTION C.22 — ADVISORY AGENCY — WOMEN IN ACT WOMEN’S POLICING In December 2010 and May 2011, ACT Policing PLAN 2010–2015 participated at the Australia New Zealand Policing Consistent with the strategic framework of the ACT Advisory Agency (ANZPAA) Women in Policing forums. Women’s Plan 2010–2015, there was significant The forums are a proactive group brought together to progress in identifying better conditions for women identify best practice in: in policing in the ACT during this reporting period. „„ training requirements for women in traditionally male dominated roles Women in policing, and more specifically, increasing the „ representation of women in our police service, is a key „ flexible work options area of focus for ACT Policing. „„ support for women „„ networking.

ECONOMIC THINK YOU’D MAKE A GREAT COP — LOCAL RECRUITMENT FLEXIBLE AND PART-TIME WORK CAMPAIGN PATTERNS Our Think you’d make a great cop campaign in During this reporting period a working group was September 2010 to support local recruitment efforts for established to examine ways in which flexible and part- community policing officers targeted females to increase time work patterns could be introduced more broadly into representation of women in ACT Policing. Female officers ACT Policing to facilitate a more balanced approach to were used in profiling their career in ACT Policing, and work and family commitments. spoke about their experiences, challenges and rewards We began by reviewing the needs of members, as part of this strategy. As a result, our first ACT Policing particularly those in sworn roles, when they return to specific recruit class — Federal Police Development work from extended leave. Patrol rostering patterns are Program 3/2011, June 2011 — consisted of 13 women being examined to explore more effective ways to meet and 12 men. This was a significant milestone in the requirement of a 24/7 response capability, and to increasing the footprint of women in policing. retain experience in frontline roles by looking at ways in As part of the AFP’s ongoing recruitment strategy, which rosters can accommodate the work/life needs of emphasis has been given to recruiting more women members. This will necessarily need to be informed by into the organisation. Future recruit courses will target the new Enterprise Agreement currently being negotiated a 50 per cent female participation rate. in the AFP.

Developing flexibility in operational employment options WOMEN IN LEADERSHIP ROLES has been acknowledged as a major challenge for ACT Our executive team comprises five women, including the Policing (more information about our major challenges Director Corporate Services Judith Kendrick. can be found in Section A.3 — Highlights). Policing, is by its very nature, a reactive environment providing service and response 24 hours a day, seven days a week, every SOCIAL day of the year. A certain number of frontline police are required each shift to effectively police Canberra, and to INTERNATIONAL WOMEN’S conform with our Enterprise Agreement. DAY — CELEBRATING WOMEN Embedding flexible work options within the operational IN POLICING environment is not without considerable difficulty. This has lead to officers returning from, for example, maternity In March 2011 ACT Policing celebrated women leave, traditionally being employed in non-operational in policing at the 100th Anniversary of International roles. However, our members have indicated their desire Women’s Day with a morning tea to recognise to be able to return to operational duties while still being the achievements of women in ACT Policing and able to fulfil their family obligations. We will continue to the community. work to achieve this.

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The 2011 global theme for International Women’s Day never to commit, excuse or remain silent about violence was equal access to education, training and science and against women. technology: Pathway to decent work for women. The campaign was further promoted with our members As part of these celebrations women’s contribution to leading the ‘Men in Uniform’ stalls with the ACT Fire policing was recognised through a historical depiction of Brigade, Canberra Raiders and Brumbies to raise funds women in policing — including featuring the first female in support of the elimination of violence against women. police officer — illustrations of changes in women’s The stalls were located in Canberra’s major shopping uniforms over the years, and profiles of women in ACT centres and sold White Ribbon Day merchandise and Policing’s executive structure. provided information about the issue. The stalls were inundated with support from people wanting to undertake ‘the oath’. It was considered to be an outstanding result and showed that the community is genuinely supportive of this campaign. More than $8 000 was raised.

INTERVENTION AND DOMESTIC VIOLENCE C ACT Policing is a key partner agency of the ACT’s Family Violence Intervention Program (FVIP). Established in 1998 the FVIP allows for a coordinated response to family violence incidents that come to police attention and proceed to prosecution. The FVIP is a program that integrates the activities of the police, prosecution, courts and corrections in the criminal justice system, and coordinates externally with other key agencies such as the Domestic Violence Crisis Service (DVCS).

While ACT Policing’s mandate with regard to responding to family violence is investigation, evidence collection, and arrest and charge, we work cooperatively with other FVIP participating agencies to maximise victims safety and protection, provide opportunities for offender accountability and rehabilitation, and seek continual improvement in responding to family violence crimes.

More so than men, women are predominately victims ACT Policing’s White Ribbon Day luncheon, November 2010. of family violence and we work closely with DVCS to ensure victims of this crime are provided crisis support. WHITE RIBBON DAY This relationship is supported by a Memorandum of Understanding which outlines each agencies In November 2010, ACT Policing hosted a lunch at the responsibilities and how we work together in responding National Convention Centre as part of an international to family violence incidents including DVCS providing campaign to stamp out violence against women. a 24/7 call out response to all incidents.

White Ribbon Day is recognised as a call to action Crime Prevention’s Intervention Team provide FVIP for the community to join together and take an active training to police recruits (through a two day program) stand in condemning violence against women. Police as well as to operational members within ACT Policing. Commissioners from each Australian State and Territory and New Zealand joined dignitaries and other guests — The Intervention Team also provide victim assistance and including a select group of young Canberra citizens — at the support through the engagement of Victim Liaison Officers lunch which was aimed to raise awareness and promote (VLOs). VLOs contact victims of indictable crimes and offer education about this issue across the entire community. support, referral and assistance with a range of activities relating to the criminal justice system. Through these The Chair of the White Ribbon Foundation — Andrew activities ACT Policing has good working relationships with O’Keefe — led Police Commissioners in pledging an oath government departments and community organisations that also support victims of crime.

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ENVIRONMENTAL CANBERRA WOMEN’S NETWORK The Canberra Women’s Network was established PART-TIME EMPLOYMENT to provide women within policing — sworn and WORKING GROUP unsworn — the opportunity to network, discuss issues impacting on women within the workplace, and identify ACT Policing established a part time employment working emerging trends and issues with a view to developing group — the Part Time Employment Working Group — and implementing strategies to address these issues. during this reporting period to: The Network provides a forum which facilitates training „„ improve awareness of the issues facing sworn part- opportunities for women, for example, developing job time employees applications. A number of women within ACT Policing „„ facilitate issues based discussions among part-time are members of the Canberra Women’s Network. employees and ACT Policing management, including representatives from Human Resource strategies NATIONAL WOMEN’S „„ provide advice to ACT Policing about pathways ADVISORY GROUP for employees seeking or maintaining part-time The National Women’s Advisory Group was established employment in 2010 to promote a culture of diversity for the „„ identify strategic solutions for employees seeking advancement, opportunities, recruitment and retention or maintaining part-time employment and present of women within the AFP. ACT Policing has senior recommendations to ACT Policing executive for representation on this Advisory Group. endorsement and subsequent action.

Three meetings took place during the reporting period in which a number of common issues and constraints emerged. SECTION C.23 — Eight recommendations were made by the group which were presented to the ACT Policing Executive MODEL LITIGANT Committee. Of those recommendations the following four recommendations are in the process of being addressed GUIDELINES and implemented across ACT Policing: The AFP complies with the Model Litigant Policy 1. The redevelopment of role descriptions for positions under the Judiciary Act 1901 (Cth), and abides by the advertised, to outline if any of the role conditions are legal service directions issued by the Commonwealth negotiable or flexible. This will allow women to make Attorney‑General. informed decisions regarding their ability to meet the As a Commonwealth agency, any legal work performed role requirements. for ACT Policing is provided to the Commonwealth, and 2. ACT Policing is aligning its policies to those of the does not constitute Territory legal work for the purposes broader AFP policy framework in relation to diversity of the Law Officer Act 1992 (ACT). and flexible working practices. Examples include the There were no breaches of the Commonwealth Model keeping in touch programs for members, in particular Litigant Policy in relation to any matters involving women, absent from the workplace for long periods ACT Policing during this reporting period. (that is, maternity leave, long service leave etc.).

3. ACT Policing Human Resources to develop and maintain a list of all part time members and the hours and areas in which they work.

4. The establishment of a Part Time Advisory Group to inform ACT Policing executive of solution based issues facing part time employees.

The work undertaken by the Part Time Employment Working Group was presented to the Canberra Women’s Network meeting in July 2010 and to the National Women’s Advisory Group in October 2010.

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More than 4800 booklets have been distributed. SECTION C.24 — The Senior Liaison Officers have also made 17 home ACT STRATEGIC visits to seniors as a result of referrals from Victim Liaison Officers or ACT Policing members. PLAN FOR POSITIVE „„ Meals on Wheels ACT Policing members assist the Red Cross with AGEING 2010–2014 the Meals on Wheels service by delivering meals to disadvantaged and vulnerable senior persons in the ACT Policing recognises and values the contribution made community. This service assists our officers to engage to the community by our senior citizens; their experience, with the seniors, gain their confidence and monitor skills and knowledge often remains an untapped resource. their welfare. Our senior citizens, many of whom are retired from full time employment, particularly in the law enforcement The Red Cross also distribute our Home and Personal field provide experience that can only be obtained ‘on Safety booklet to all of the Meals on Wheels recipients the job’ and as such provide excellent mentors to our — some 700 people — most of whom are housebound. police recruits. „„ SupportLink ACT Policing frequently make referrals to SupportLink C to provide support to victims and witnesses to criminal DIRECT INVOLVEMENT activity, bereaved families and to vulnerable, aged or WITH SENIOR CITIZENS at risk people. The service is available to all persons regardless of age, background or socio-economic We are involved in a range of programs that have a status. SupportLink provides a referral mechanism specific focus on the comfort and safety of our senior between police and social support services to citizens, including: increase the opportunity for persons in need to „„ Senior Liaison Officers receive the appropriate social support relevant to their Our Senior Liaison Officers regularly deliver home and circumstances. SupportLink works directly with police personal safety presentations to seniors in retirement and other emergency services. villages, church groups, aged care facilities and multicultural senior citizen groups. Each participant at the presentation is given a Home and Personal Safety booklet, containing a range of useful information and contact numbers for the police.

Volunteer in Policing member at the Canberra Retirement and Lifestyle Expo.

ACT Policing Annual Report 2010–2011 165 SECTION C LEGISLATIVE AND POLICY BASED REPORTING

One of the programs — the Home Safety Program „„ Check the identification/credentials of charity workers. — is designed to assist ACT residents in improving „„ If you are in the backyard/rear rooms, keep the front the security of their homes and to minimise other door/s locked. preventable risks, such as fire or injuries caused by „„ Make sure your house number is clearly visible falls. This program is supported by a range of other from the street in case police or other services need agencies including ACT Policing, ACT Fire Brigade, to attend. ACT Ambulance Service, Emergency Services Agency and Neighbourhood Watch. „„ Do not leave keys for your house in common hiding places. Leave a spare set with a trusted neighbour, „„ Canberra Retirement and Lifestyle Expo 2011 friend or relative. This three day event provides an excellent opportunity „„ If you are going out for the day only take what you for our members to engage with a large number of need — identification, money for transport and seniors, a target audience not otherwise reached on essential items. If you carry a handbag, make sure you such a large scale. Approximately 14 000 attended carry it in front of you. the expo where our Crime Prevention members spoke to senior citizens about concerns about elder abuse, If confronted by a person on the street who is suspicious Safety House and Volunteers in Policing. or who has entered your residence then: „„ Comply with them if they ask for your wallet or CRIME PREVENTION handbag. „„ If you think a neighbour or passerby will hear then THROUGH ONLINE shout or yell. SERVICES „„ Consider carrying a personal alarm. They make a loud pitched noise and will attract attention. Our website — launched in April 2010 — contains information and practical suggestions for seniors on how „„ Take note of their appearance: clothing, features, to manage their personal safety so they are comfortable vehicle, registration, direction of travel and anything in their own homes, and confident to leave their homes to you consider may assist police, but do not put yourself pursue other activities. in danger to get this information. „„ Know the police contact numbers and keep them in Some of these suggestions include: a handy place such as near the phone or on the fridge. „„ Do not let a person you do not know into your home. Consider entering these numbers into your speed dial Talk with them through the security screen door or settings on your phone. open the door with the security chain still engaged. „„ If you are expecting a service repairman or similar, check the persons identification. Call their head office to verify their details. Use the number out of the phone book, NOT the phone number they provide you.

@CPOACT I live with cyclist robbed in Reid last night. Police response on scene, at hospital and follow up exemplary - much appreciated

@ACTPol_Traffic well done guys! Just wish people would be more responsible.

@ACTPol_Traffic thanks for the heads up, and for providing such a brilliant service- can’t count the times you’ve kept us clear of incidents

@CPOACT How are we going to get the message through that drinking driving will not be tolerated if ACT Court are so lenient? Bad outcome

This is smart Twittering. ACT Police in Canberra using Twitter to keep folks informed. Well done team. @ACTPol_Traffic

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C

JUNE 2011 I would like to on behalf of our team here at Westfield Shopping Centre Management — Belconnen, take this opportunity to thank you and your officers that responded to Monday’s events here at the Belconnen Mall.

I have worked with many police units over the years in a variety of jurisdictions and I was particularly impressed with the response of ACT Policing and in particular with the manner of the response. I believe some 22 units responded including elements of the SRS.

The day was not without difficulty however it was the calm and professional response where I simply knew you and your team were operating in the background that I was most impressed with.

I guess the ‘paydirt’ for police operations was the swift apprehension of the offender which gladly brought an end the ongoing attacks to the centre that day.

On a daily operational level my security team works extremely well with the members of Belconnen Police Station. On Monday it was the Command and Control that took central focus.

My team has also worked well to complete a video dossier of the offender which has lead to the investigating the procurement of accelerants from within the mall prior to the arson attacks.

Hopefully this with the efforts of you team will provide the courts with sufficient evidence to successfully convict the offender in the coming months.

{name withheld for privacy reasons}

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Section D APPENDICES SECTION D APPENDICES

respect of Territory functions in accordance with the terms APPENDIX 1 and conditions set out in the Arrangement.

IT IS AGREED by the parties to this Arrangement AN ARRANGEMENT as follows: BETWEEN THE MINISTER 1. DEFINITIONS FOR JUSTICE AND 1.1 In this Arrangement unless the contrary intention CUSTOMS OF THE appears: “ACT” means the Australian Capital Territory; COMMONWEALTH “ACT Policing” means the Australian Federal Police AND THE AUSTRALIAN business unit responsible for the provision of policing CAPITAL TERRITORY services to the ACT. FOR THE PROVISION OF “AFP” means the Australian Federal Police; POLICE SERVICES TO THE “AFP Act” means the Australian Federal Police Act 1979; AUSTRALIAN CAPITAL “Chief Police Officer” means the AFP employee appointed by the Commissioner, as provided for in this Arrangement, TERRITORY to be the Chief Police Officer for the ACT;

“Commissioner” means the Commissioner of the BACKGROUND Australian Federal Police referred to in section 6 of the Subsection 37(a) of the Australian Capital Territory Self- AFP Act; Government Act 1988 provides that the ACT Executive “Commonwealth Minister” means the Commonwealth has the responsibility of governing the Territory with Minister of State appointed to administer the AFP Act; respect to matters of law and order. Under subsection 23(1)(c) the ACT Legislative Assembly, however, has “Commonwealth Place of Interest” means a facility no power to make laws with respect to the provision by or location that is directly involved in the conduct of the AFP of police services in the ACT. As such there is Commonwealth Government business or is otherwise in no police act or similar legislation in the ACT with the the interests of the Commonwealth to protect. Australian Federal Police (AFP) being responsible for ‘Police Minister” means the Minister of the ACT Executive providing policing services to the ACT under Section 8 who is responsible for police matters; of the Australian Federal Police Act 1979. “Police Services” means community policing services In effect, these two pieces of legislation mean that the provided for under this Arrangement which include, but ACT is policed by the AFP and under the provisions of the are not necessarily limited to, the preservation of peace Australian Federal Police Act 1979 at Subsection 8(1A), and good order, the prevention and detection of crime and the Minister for Justice and Customs and the Australian the protection of persons form injury or death, and the Capital Territory may enter arrangements for the police protection of property from damage, whether arising from services in relation to the Australian Capital Territory that criminal acts or otherwise; are in respect of Territory functions as defined by section 3 of the Australian Capital Territory Self Government “Purchase Agreement” means the annual agreement (Consequential Provisions) Act 1988 (hereinafter called provided for under this Arrangement between the Police ‘police services’). Minister, the Commissioner, and the Chief Police Officer setting out details of goods and services purchased by Paragraph 9(1)(b) of the Australian Federal Police Act the ACT from the AFP, the agreed price for those services 1979 provides that in addition to any other powers and payable by the ACT to the AFP and the reporting by the duties, a member of the Australian Federal Police has, AFP on performance. when performing functions in the Australian Capital Territory, the powers and duties conferred or imposed on 2. PURPOSE AND OVERRIDING a constable or on an officer of police by or under any law (including the common law) of the Territory. COMMITMENT 2.1 The purpose of this Arrangement is to establish The Commonwealth Minister for Justice and Customs the enabling framework for the provision by the AFP of and the Australian Capital Territory have agreed to enter policing services to the ACT. arrangements for the provision of police services in

170 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D

2.2 The Commonwealth is committed to the provision, be sufficient grounds for the issue of a notice to discontinue within the context of this Arrangement and the Purchase this Arrangement in accordance with clause 13.3. Agreement, of a high quality community policing service 4.5 Revenues received by the AFP in the course of to the ACT. enforcement of ACT legislation under this Arrangement will be remitted to the ACT. 3. OBJECTIVES OF THE ARRANGEMENT 4.6 The ACT Government will be responsible for the provision of appropriate Community Policing infrastructure 3.1 Both parties seek from this Arrangement: and facilities to the AFP. The ACT Government and the „„ Appropriate policing – the arrangement provides AFP will jointly develop a plan to apportion individual an agreed level of policing services for the responsibilities for the maintenance of structures and ACT community; facilities and the provision of fittings during the term of „„ Service quality – the arrangement promotes and this Arrangement. sustains the high quality of service provision; 5. CHIEF POLICE OFFICER FOR „„ Value for money – the arrangement encourages efficient and effective service provision at an optimum THE ACT cost with an emphasis on continuous improvement; D 5.1 There shall be a Chief Police Officer for the ACT who and shall, subject to the Authority of the Commissioner, be „„ Capacity to deliver – the arrangement provides for responsible to the Police Minister for the achievement of sufficient resources to deliver the services to agreed the outcomes set out in the Purchase Agreement and the priorities and levels. general management and control of AFP personnel and resources deployed for the purposes of that agreement.

4. PROVISION OF POLICE 5.2 The Chief Police Officer shall be appointed by the SERVICES TO THE ACT Commissioner with the approval of the Police Minister.

4.1 The Commonwealth and the ACT Government 5.3 If the Police Minister advises the Commissioner in agree that the AFP will provide Police services to the ACT writing that the Chief Police Officer no longer enjoys the Government in accordance with the Purchase Agreement, confidence of the ACT Executive, and of the reasons for as varied from time to time by arrangement between the that lack of confidence, the Commissioner shall as soon Police Minister and the Chief Police Officer. as practicable replace the Chief Police Officer.

4.2 The ACT shall pay the AFP for the provision of police 5.4 The Chief Police Officer will have membership of the ACT services pursuant to this Arrangement the amounts Government Chief Executive Officer forum and will receive specified in the Purchase Agreement. timely advice on ACT budget instructions and processes. 4.3 The parties acknowledge that the AFP is also required, within the ACT, to provide police services 6. POLICE MINISTER’S POWER to the Commonwealth which are not subject to this TO GIVE DIRECTIONS Arrangement and for which the ACT is not required to 6.1 The Police Minister may give to the Chief Police pay. This exclusion extends to cover the costs of enforcing Officer general directions in writing as to policy, priorities Commonwealth Law and protecting Commonwealth and goals in relation to the provision of police services interests by AFP personnel employed within the by the AFP under this Arrangement and the Purchase ACT Policing business unit. Costs excluded from the Agreement. arrangement will include those associated with the protection of foreign dignitaries, foreign missions, and 6.2 The Chief Police Officer shall comply with any written Commonwealth places of interest. The basis for allocating directions received from the Police Minister under clause costs against the Commonwealth and ACT Governments 6.1 unless a contrary written direction has been received will be articulated in the Purchase Agreement. from the Commonwealth Minister pursuant to the AFP Act.

4.4 The allocation of resources for the police services 6.3 Any written directions from the Police Minister will required by the Commonwealth within the ACT will not be be appended to the Purchasing Agreement in a form altered in any way which might materially affect the police that enables them to be published in the ACT Policing services purchased by the ACT Government, without prior Annual Report. consultation and agreement. Failure to obtain agreement will

ACT Policing Annual Report 2010–2011 171 SECTION D APPENDICES

6.4 Except in case of emergency, the Commonwealth (b) AFP Professional Standards (PRS) enquiries relating Minister shall not issue to the Commissioner a Direction to AFP employees providing services under this pursuant to the AFP Act which affects the provision Agreement; and by the AFP of police services to the ACT unless the (c) the deployment, operational status and movement of Commonwealth Minister has first consulted the Police AFP employees engaged in providing police services Minister about the nature and purpose of that direction. under this Arrangement. Where in an emergency a Direction is given without prior consultation with the Police Minister, the Commonwealth 8.3 The Chief Police Officer shall report annually to the Minister will consult the Police Minister about the Police Minister at a time nominated by the Police Minister Direction as soon as possible thereafter. on the provision of police services pursuant to this Arrangement for the proceeding year. The annual report 6.5 If a Direction by the Commonwealth Minister to will describe the outcomes achieved during the period the Commissioner has the effect of increasing the reported on and shall include details of the resources cost of police services provided to the ACT, then the utilised, the levels of crime reported and such other costs attributable to the Direction will be borne by the matters as may be specified by the Police Minister. Commonwealth by adjusting the price paid by the ACT in accordance with the price variation provisions of the 9. AUDIT Purchase Agreement. 9.1 The Chief Police Officer will provide after the end of 7. NOMINATED AGENCY each financial year and by date nominated by the Police WITHIN ACT Minister, a financial statement for that financial year accompanied by a report of the Commonwealth Auditor- 7.1 Without inhibiting the independent reporting and General or some other auditor nominated by the Chief advisory capacity of the Chief Police Officer as prescribed Police Officer and approved by the Police Minister stating: in clauses 5.1 and 8.1, the Police Minister may request (a) the correctness of the report made of performance the AFP to provide information to a nominated agency under the purchase Agreement; and within the ACT. The nominated agency shall provide support to the Police Minister in the performance of his (b) any other matters which the Auditor-General, or or her ministerial functions on policing. otherwise approved auditor, considers should be reported to the Police Minister.

8. PROVISION OF 9.2 The Police Minister is also entitled to have specific INFORMATION TO THE financial and performance audits conducted by the NOMINATED AGENCY Commonwealth Auditor-General, or other agreed auditor, the cost of which shall be borne by the ACT. 8.1 The Chief Police Officer shall provide to the nominated agency such information, reports and 10. LEGAL ADVICE recommendations in relation to the provision of services to the ACT under this Arrangement as the Police Minister 10.1 If legal advice and appearance about matters may from time to time require. The Chief Police Officer covered by the laws of the ACT (including the common shall exercise discretion over the release of information to law) is required by the AFP in relation to the provision of the nominated agency to ensure that relevant information police services pursuant to this Arrangement, the Chief may be lawfully reported with due regard to privacy and Police Officer shall operational policing considerations. seek such advice or appearance from the ACT Director 8.2 Consistent with the AFP values of integrity and of Public Prosecutions, the ACT Government Solicitor’s accountability and without limiting the generality of Office or other legal sources, whichever is appropriate in clause 8.1, the nominated agency may, subject to any the circumstances. applicable secrecy laws, request and receive information from the Chief Police Officer, on behalf of the Police 11. TERMS AND CONDITIONS Minister, regarding: OF EMPLOYMENT (a) complaints against AFP employees providing services 11.1 The Commonwealth is responsible for determining under this Arrangement, including the investigation the terms and conditions of employment of AFP of such complaints and any related action whether employees involved in the provision of police services undertaken by the AFP, the Commonwealth to the ACT pursuant to this Arrangement. Ombudsman or otherwise;

172 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D

11.2 If the Commissioner proposes to vary the terms 13.2 Two years prior to its expiry, the parties shall and conditions of employment of AFP personnel in a way commence negotiations about the terms and conditions which might affect the manner and cost of providing of a renewal of the Arrangement. police services to the ACT, the Commissioner shall, before 13.3 If either party decides this Arrangement shall not be altering those terms and conditions, consult with and continued or renewed, it shall give at least 2 years notice advise the Police Minister of the likely implications of the in writing to that effect. proposed alterations. 13.4 In the event that a replacement Arrangement is 12. DISPUTE RESOLUTION not signed at expiry of the preceding Arrangement, the parties may agree to extend the terms and conditions of 12.1 The mechanism for resolving disputes arising from the current Arrangement. this Arrangement will be as follows: (a) in the first instance the Territory and AFP contact 14. PURCHASE AGREEMENT officers listed at clause 14.1 A Purchase Agreement pursuant to this Arrangement 12.2 will use their best endeavours to settle the dispute; and shall be renegotiated annually prior to the commencement (b) if after 30 days the dispute is unresolved or the of the next financial year, which begins on 1 July. Contact Officers lack the authority to do so, the matter D 14.2 In the event that the parties have not signed a will be referred to the officers listed in clause 12.3 as Purchase Agreement by 30 June in any year, the parties the Responsible Officers. may agree to the terms and conditions of an interim 12.2 For the purposes of this Arrangement the Contact Purchase Agreement. Officers will be: IN WITNESS WHEREOF this Arrangement has been For the AFP, Director, Corporate Services on advice respectively signed for and on behalf of the parties: from the AFP, Chief Operating Officer; and

For the Territory, Director, Justice, Planning and Programs, Policy and Regulatory Division, Department of Justice and Community Safety.

12.3 For the purposes of the Arrangement the SIGNED by Senator the Han Chris Ellison Responsible Officers will be: Minister for Justice and Customs on behalf of the Australian Government For the AFP, Chief Police Officer in consultation with the AFP, Chief Operating Officer; and 23 April 2006

For the Territory, Chief Executive Officer, Department of Justice and Community Safety.

12.4 Any dispute or matter of concern to either party arising from this Arrangement that cannot be resolved by the officers nominated at clause 12.2 or 13.3 shall SIGNED by Simon Corbell MLA be referred for consultation between resolution by the Minister for Police and Emergency Services Commonwealth Minister and the Police Minister. on behalf of the ACT Government

12.5 Contact Officers for the purpose of the annual 14 June 2006 Purchase Agreement are to be nominated in each Purchase Agreement.

13. DURATION OF THIS ARRANGEMENT 13.1 This Arrangement shall commence on a date agreed to by the parties and shall remain in force for five years.

ACT Policing Annual Report 2010–2011 173 SECTION D APPENDICES APPENDIX 2 DEFINITIONS 5. Unless stated otherwise, definitions in the Agreement are the same as in the Arrangement. 2010-2011 PURCHASE AGREEMENT BETWEEN SCOPE THE ACT MINISTER 6. The output classes covered by this Agreement include all the goods and services to be purchased by FOR POLICE AND the ACT from the AFP through the direct police budget EMERGENCY SERVICES, appropriation. This Agreement does not cover activities THE COMMISSIONER, funded by revenue outside the direct police appropriation. AUSTRALIAN FEDERAL 7. The ACT’s purchaser interests covered by this POLICE, AND THE CHIEF Agreement include: (a) the policing outcome and all associated outputs to be POLICE OFFICER FOR THE provided, listing final goods and services; ACT FOR THE PROVISION (b) performance measures for the outputs, together with OF POLICING SERVICES targets where appropriate; and TO THE AUSTRALIAN (c) financial and resource reporting. CAPITAL TERRITORY 8. Agreed variations to this Agreement shall be supported by correspondence which will be appended to PURPOSE the Agreement. 1. In accordance with the Australian Federal Police Act 9. The policing outcome and associated outputs to be 1979 (the Act), the Australian Federal Police (AFP) provided, performance measures and definitions are provides community policing services to the Australian contained within Schedule 1 to this Agreement. Capital Territory (ACT). The Act also allows for the Commonwealth and ACT Governments to enter an POLICE RESOURCE MODEL arrangement for the provision of those policing services. 10. The Police Demand and Resourcing Model for the 2. On 14 June 2006, the Commonwealth Minister for ACT, currently being developed by Mr John Walker, Justice and Customs and the ACT Minister for Police may be used as a tool to assist in analysing options for and Emergency Services entered an arrangement police staffing and in problem resolution. The Model which established the enabling framework for the may also be used by the ACT Government and ACT provision by the AFP of policing services to the ACT. Policing as a strategic tool to inform decisions in relation The Arrangement for the Provision of Police Services to determining future police resources to respond to to the ACT (the Arrangement) requires the ACT Minister changing demands, trends and policy impacts on for Police and Emergency Services (the ACT Minister), policing in the ACT. the Commissioner and the Chief Police Officer to enter a Purchase Agreement (the Agreement) for those services. BILLING AND PAYMENT The Agreement is required to set out the details of the ARRANGEMENT goods and services to be purchased by the ACT from the 11. The AFP will follow the general principles of AFP, the agreed price for those services and AFP reporting Commonwealth Cost Recovery Guidelines where on performance. appropriate in the provision of policing services to 3. This Agreement will be read in conjunction with the the ACT Government.1 Arrangement of 14 June 2006. 12. Payments to the AFP will be on a pro-rata monthly basis in accordance with the 2010–2011 Appropriation PARTIES Payment Schedule for ACT Policing, except for the 4. This Agreement is between the ACT Minister, the one-off Repairs and Maintenance funding which will be Commissioner of the AFP and the Chief Police Officer paid following request from the AFP with supporting for the ACT. 1 Australian Government Cost Recovery Guidelines, Department of Finance and Administration Circular 2005/09

174 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D documentation for reimbursement of expenditure for 21. The AFP will assess the results of the survey of these works. crime victims in the ACT once completed, for possible inclusion as one benchmark for establishing performance ENABLING SERVICES COSTS measures that relate to responding to victims of crime. A performance measure may be documented in 13. Enabling services costs to support new initiatives will Agreements from July 2011 onwards. be included as part of any ACT Policing budget bids. 14. The Territory and AFP responsible Officers as defined DISPUTE RESOLUTION under clause 24 of the agreement, will negotiate the 22. The mechanism for resolving disputes arising from need to fund additional enabling services on the basis this Agreement will be as follows: of any extraordinary change in demand that may arise as a result of a policy change by the Territory or by an (a) in the first instance the Territory and AFP contact unforeseen change in social circumstances in the ACT. officers listed will use their best endeavours to settle ACT Treasury will be informed of any additional funding the dispute; and requirements that are deemed necessary as soon as (b) if after 30 days the dispute is unresolved or the practically possible. Contact Officers lack the authority to do so, the matter will be referred to the officers listed as the D POWERS AND OBLIGATIONS Responsible Officers. 15 In accordance with the Arrangement, the Chief 23. For the purposes of this Agreement the Contact Police Officer for the ACT, subject to the authority of the Officers will be: Commissioner of the AFP, will be responsible to the ACT (a) for the AFP, Director, Corporate Services on advice Minister for the achievement of the policing outcome and from the AFP, Chief Operating Officer; and delivery of outputs set out in the Purchase Agreement (b) for the Territory, Director, Justice, Planning and and the general management and control of AFP Programs, Policy and Regulatory Division, Department personnel and resources deployed for the purposes of of Justice and Community Safety. the Arrangement. 24. For the purposes of the Agreement the Responsible 16. Short-term variations to targets and priorities set Officers will be: by this Agreement may be determined by the Minister, (a) for the AFP, Chief Police Officer in consultation with including at the request of the Chief Police Officer, the AFP, Chief Operating Officer; and following consultation and with reasonable notice. (b) for the Territory, Chief Executive Officer, Department 17. Such variations will be appended to this Agreement and of Justice and Community Safety. should be within budget limits unless otherwise agreed. 25. Any dispute or matter of concern to either party 18. The Chief Police Officer will provide services in arising from this Arrangement that cannot be resolved support of ACT ministerial information requirements by the officers nominated at clause 22 or 23 shall be which are compliant with ACT Government standards. referred for consultation between resolution by the Commonwealth Minister and the Police Minister. DURATION OF AGREEMENT 19. The Agreement shall apply for the period 1 July 2010 ANNUAL REPORT to 30 June 2011 in accordance with clause 14.1 of 26. The Chief Police Officer shall also report annually the Arrangement. to the ACT Minister, at a time nominated by the ACT Minister, on the provision of police services pursuant to REPORTING the Purchase Agreement. 20. The Chief Police Officer shall report to the ACT Minister within one (1) calendar month at the end of each quarter, unless otherwise agreed by parties, on those matters prescribed in Schedules 1, 2 and 3 in this Agreement. The reports will be provided in a format agreed by the parties, covering performance, finance and resources.

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SCHEDULE 1 – PERFORMANCE REPORTING

OUTCOME In partnership with the community, create a safer and more secure Australian Capital Territory through the provision of quality police services.

This will be achieved through four main areas of activity: Crime and Safety Management; Traffic Law Enforcement and Road Safety; Prosecution and Judicial Support; and Crime Prevention.

OUTPUTS Crime and Safety Management •· Incident Response and Policing Support for the Community •· Crime Detection and Investigation ACT Policing will provide a safer and more secure Australian Capital Territory so that members of the community can go about their daily lives without undue fear of crime. This will be achieved by: (i) providing efficient and effective police response to calls for assistance received from members of the community; (ii) conducting investigations to detect offenders and bring them to justice; and (iii) maintaining a proactive presence in the community, driven by the analysis of police intelligence data. Output Price: $95,600,000 Traffic Law Enforcement and Road Safety ACT Policing will enforce traffic laws and promote safer behaviour on ACT roads with the objectives of reducing the number of crash fatalities and injuries to members of the community. Output Price: $12,870,000 Prosecution & Judicial Support ACT Policing will maximise the number of successful prosecutions in Court by providing support to the Director of Public Prosecutions and the Courts. Output Price: $20,863,000 Crime Prevention ACT Policing will seek to reduce and prevent crime through strategies that incorporate government and community cooperation to address risk factors associated with criminal behaviour and recidivism and raise awareness of the community’s role in their own safety and security. Output Price: $9,242,000 Total Price2 = $138,575,000

The above four main outputs will be achieved through the provision of police resources – including personnel, as defined and explained in Schedule 2 of this Agreement.

The attribution of prices to outputs is indicative of resource prioritisation by outputs and may vary throughout the year according to the operational assessment of the Chief Police Officer. Changes to the total price must be agreed by both parties.

2 Includes one-off additional Repairs and Maintenance funding.

176 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D

PERFORMANCE MEASURES Measures Target Level of Crime 1. Number of offences against the person reported or becoming known per 100,000 800 or lessb1 population.a 2. Number of offences against property reported or becoming known per 8500 or lessb 100,000 population.a 3. Percentage of offences against the person cleared. 67% or moreb 4. Percentage of offences against property cleared. 14% or moreb Perceptions of Crime 5. Percentage of persons who are concerned about becoming a victim of physical assault in National Average or less a public place – excluding sexual assault in the next 12 months.a,c,d 6. Percentage of persons who are concerned about becoming a victim of sexual assault in National Average or less the next 12 months. a,c,d 7. Percentage of persons who are concerned about becoming a victim of housebreaking in National Average or less D the next 12 months. a,c,d 8. Percentage of persons who are concerned about becoming a victim of motor vehicle theft National Average or less in the next 12 months. a,c,d 9. Percentage of persons who feel safe at home alone during the day. a,c,d National Average or more 10. Percentage of persons who feel safe at home alone during the night. a,c,d National Average or more Police Responsiveness 11. Response times for Priority One Incidents: • Within 8 minutes; 60% or more • Within 12 minutes. 90% or more 12. Response times for Priority Two Incidents: • Within 20 minutes; 60% or more • Within 30 minutes. 95% or more 13. Response times for Priority Three Incidents: Where police attention or response is required: – as determined in consultation with the complainant; 90% or more – but, in any event, no later than 48 hours from the initial contact by the complainant. 14. Percentage of 000 calls answered on first or second presentation: • On first presentation; 90% or more • On second presentation. 98% or more Public Confidence in Police 15. Percentage of persons satisfied with most recent contact with police services.c,d National Average or more 16. Percentage of persons who agree that police perform their job professionally.c,d National Average or more 17. Percentage of persons who agree that police treat people fairly and equally.c,d National Average or more 18. Number of established complaint issues against police.e 72 or below 19. Number of established complaint issues relating to persons in custody. e 15 or below Road Safety 20. Number of road crashes resulting in death per 100,000 population.a 4.2 or lessb 21. Number of road crashes resulting in injury per 100,000 population.a 180 or lessb 22. Percentage of persons who self-report to driving 10km per hour or more over the National Average or less speed limit. a,c,d 23. Percentage of persons who self-report to driving while not wearing a seatbelt. a,c,d National Average or less

ACT Policing Annual Report 2010–2011 177 SECTION D APPENDICES

Measures Target 24. Percentage of persons who self-report to driving while suspecting they are over the National Average or less prescribed alcohol limit. a,c,d f 25. Percentage of persons who self-report to driving when using a mobile phone. a,c,d National Average or less Supporting the Judicial Process 26. Percentage of briefs delivered to the DPP within the designated timeframe. g 75% or more 27. Percentage of cases finalised by offence proved in court.h,i 80% or more 28. Percentage of cases finalised by a not-guilty verdict or otherwise withdrawn.h,j 18% or less 29. Percentage of cases otherwise resolved. h,k,l 5% or less Crime Prevention 30. Percentage of persons who perceive the following quality of life issues to be a problem in their neighbourhood a,c,d : • speeding cars, dangerous or noisy driving National Average or less • graffiti/vandalism National Average or less • louts/gangs National Average or less • drunken/disorderly behaviour National Average or less 31. Number of juveniles referred to diversionary programs m 55 or morem 32. Number of persons referred to community support agencies. 5100 33. Design and delivery of a victim awareness training program for ACT Police Officers. 90% concluded within a 12 month period n 34. Number of referrals to drug diversion programs (drug demand reduction effort). 65 or more b

Notes – Schedule 1 a. These measures encompass the jurisdiction of a great many f. In the ACT, the prescribed limit is 0.02g of alcohol per 100mL public and private institutions and individuals who contribute of blood for those classed as a ‘special driver’ in the Road to the overall results and standings. Success in these targets is Transport (Alcohol and Drugs) Act, 1977.’ Special drivers’ not the sole domain or responsibility of ACT Policing. include those with a learner, provisional, probation, restricted, b. These targets are based on a three year average. suspended and disqualified licence. The prescribed limit for all other drivers is 0.05g of alcohol per 100mL of blood. b1. ACT Policing has sought an aspirational target in relation to reported offences against the person for 2010-2011 with g. Briefs delivered to the DPP within the designated timeframe the understanding that there are a number of externalities include those where a formal extension was applied for which may adversely impact on the ability of ACT Policing to and granted. positively influence outcomes against this KPI. h. These measures are based on the concept of a ‘case’ where c. These measures are sourced from the National Survey of a person may be brought before the court on multiple charges. Community Satisfaction with Policing (NSCSP), a self-reporting The charges are, for the purposes of this measure, grouped survey conducted by Roy Morgan Research. under the apprehension identification number which is automatically generated by the PROMIS Case Management d. Using the results of the relevant NSCSP questions, the System. percentage of persons ‘concerned’ in Measures 5-8 equals those who scored ‘somewhat concerned’ or ’very concerned’; i. This measure records successful prosecutions as being the percentage of persons ‘who feel safe’ in Measures 9-10 those where any of the charges under one apprehension equals those who scored ‘safe or ’very safe’; the percentage of identification number has been proven before the court. persons ‘satisfied’ in Measures 16 equals those who scored j. This measure records cases where none of the charges under ‘satisfied’ or ’very satisfied’; the percentage of persons ‘who one apprehension identification number have been proven agree’ in Measures 17-18 equals those who scored ‘agree’ before the court. or ‘strongly agree’; the percentage of persons ‘self-report k. This measure records cases which resulted in a court appearance to driving’ in Measures 23-26 equals those who scored where a magistrate or judge has made a determination which is ‘sometimes’, ‘most of the time’ or ‘always’. Measure 31 equals not related to a finding of guilty or not guilty. This currently refers to those who scored ‘somewhat of a problem’ or ‘major problem’ mental health orders used by a court. for each separate problem. l. The term “otherwise resolved’ includes cases referred to the e. Based on the actual number of issues linked to a complaint Mental Health Tribunal, remands by the court before a matter rather than the number of persons making complaints. is determined. Includes category 1 to 4 complaint issues relating only to ACT Policing members of the Australian Federal Police. Measure m. Excludes other agency referrals. Target based on 2008-2009 19 excludes issues encompassed in Measure 20. This data benchmark year data. has only been collected by ACT Policing for 2007-2008 and n. An allowance has been made for officers on leave, training, etc 2008-2009, therefore the targets are based on an average of during the twelve month period. The number of sworn officers these two years. will be taken from the date of signature of this Agreement by the Minister for Police and Emergency Services. The 12 month period will expire on the date of expiration of this Agreement.

178 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D

DEFINITIONS – SCHEDULE 1 Term Definition Offence A breach of the criminal law. Offences against the person Offences against the person include homicide and related offences, assaults, sexually based offences, kidnap and other person offences. Offences against property Offences against property include robbery, blackmail, extortion, burglary, fraud, motor vehicle thefts, other theft offences, property damage and environmental offences. Offence cleared Offences cleared by arrest, summons, Voluntary Agreement to Attend Court, charge before court, diversionary conference, caution, Simple Cannabis Offence Notice, or otherwise resolved. Comparability of Survey of Data reported in the 2000–2001 financial year was compiled by the Australian Bureau of Community Satisfaction with Statistics and published in the Population Survey Monitor. These data were collected through Policing results face-to-face interviews with respondents through a sample of approximately 220 people in each quarter of the financial year. This was discontinued and replaced by the Survey of Community Satisfaction with Policing (NSCSP), which is conducted on an ongoing basis throughout the year using telephone interviews. The NSCSP, has been conducted by Roy Morgan Research since 1 July 2006, and prior to this, by AC Nielsen. While the content of the survey remains relatively similar over time, there is some potential for variations in results D based solely on the difference in the survey methodologies and survey providers. Prioritised response model The model used by the Computer Aided Dispatch system to prioritise incidents for dispatch of patrols. Police response All police attendance to calls for assistance from members of the community that fit within the prioritised response model. Priority One Incident Life threatening or time critical situations. Priority Two Incident Situations where the information provided indicates that time is important, but not critical. Priority Three Incident There are two possible responses to situations where there is no immediate danger to safety or property. This will be either police attention or police response. . Each incident will be managed on a case by case basis in full consultation with the complainant. During that consultation, a determination will be made as to whether the complainant agrees that the matter can be handled over the telephone (police attention) or if attendance is required by Police. If the latter, then attendance must be not later than 48 hours from the initial contact by the complainant. Percentage of 000 calls It is the policy of TELSTRA to re-present 000 calls to another line after 9 rings in order to answered on first and maximise the response rate. This is a national standard endorsed by Emergency Service second presentation. Organisations across Australia. The measurement of response to 000 calls is based on average operating capacity and the target for this measure does not include abnormal instances created by one major event where operating capacity is overloaded due to multiple reporting of the same incident. Complaint issues Issues associated with a complaint made in accordance with the Australian Federal Police Act, Part V, 1979. Custody The restriction or removal of a person’s right to freedom of movement. May also be constructive as a result of a person believing that they may not exercise their free will as a result of dealings with a police officer and is deemed to exist in circumstances where a person: i) is in the company, care, custody or control of a member or special member, and is restricted from leaving that company for the time being; ii) is placed in a holding room; iii) is lodged in police cells or an area or facility controlled by police; or iv) is placed under arrest. Injury An injury sustained by any person as a result of a collision, which necessitates treatment by a medical practitioner. DPP Director of Public Prosecutions. Hearing brief of evidence A collation of all relevant evidentiary material relating to a prosecution to be forwarded to the DPP. It is accepted that for the Judicial Process Measures (Numbers 26, 27, 28, 29) the efficiency of other agencies such as the DPP as well as the capacity of victims and witnesses to present their evidence may also affect judicial process outcomes.

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SCHEDULE 2 – RESOURCE REPORTING

FTE Number

The ACT Government has agreed to fund the Full Time Equivalent (FTE) of 923 AFP employees engaged in the provision of community policing services to the ACT for financial year 2010-2011. (823 FTE plus 100

FTE (enabling)). (Noting that there has been an increase in enabling FTE of two since financial year 2009 -2010. This notional increase is calculated based on the enabling funding provided as part of new initiatives for ACT Policing.)3 This number is a budgeted figure only, acknowledging that actual staffing levels will vary at any given time.4 This budgeted figure is used in this Agreement for information only and not as a performance measure.

Staff Movement Reporting

In accordance with subclause 8.2 (c) of the Arrangement, the Chief Police Officer will report quarterly to the Police Minister on the deployment, operational status and movement of AFP employees. Reporting will include: „„ Definitions; „„ Designation of staff as per operational and non-operational staff; „„ Aggregated number of staff transfers into ACT Policing; and „„ Aggregated staff transfers out of ACT Policing;

The Chief Police Officer will give timely advice to the Minister on any senior AFP personnel movements or changes (from Superintendent rank (or equivalent) upwards).

Year period. Any increase in staffing may then be offset by reductions during low workload periods (winter) in order to rema in within annual budgeted levels.

3 FTE number (operational and non-operational personnel) includes enabling FTEs (such as forensics, IT personnel) and is the level to which a unit may be staffed. Actual FTE numbers do not represent individuals but represent the aggregate sum of the percentage of time spent on ACT Government Service Delivery by individuals employed within the ACT Policing business unit and AFP Enabling areas 4 The budgeted FTE number is an annualised figure with actual FTE varying at any time in line with operational requirements. For example, the AFP may deploy additional resources to support ACT Policing in high workload periods such as Christmas/New

180 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D

SCHEDULE 3 – FINANCIAL REPORTING Schedule 3 – Financial Reporting The Chief Police Officer will provide the following report on a quarterly basis in accordance with clause 20 of thisThe Agreement: Chief Police Officer will provide the following report on a quarterly basis in accordance with clause 20 of this Agreement: Australian Federal Police ACT Community Policing Financial Performance For the period 2010-2011

Prorata Expenditure Current Budget Expenditure YTD YTD Budget Rate Based On Phased Full Year Estimate Over/Under (-) 2010-11 Budgets Employee Expenses

Base Salaries (inc HDA) Composite Salaries Provision for Recreation Leave Provision for Long Service Leave Superannuation Overtime & Penalties ACTP Worker's Compensation - Comcare Total Salary Related Expenses

Administrative Expenses Communications Expenses D Computer Expenses Consultants/Contractors General Expenses Insurance Motor Vehicle Expenses Office Expenses Other Operational Costs Security Staff Expenses Training Travel Expenses Property Items Discretionary

Total Administrative Expenses

Non-Discretionary

Property Operating Expenses Termination Payments Compensation & Legal Depreciation Total Non-Discretionary Expenses

Enabling Expenses

People Strategies Finance & Commercial Learning & Development Legal Services Forensic & Technical Services Professional Standards Information Services Total Enabling Expenses

Total

The report will be accompanied by commentary where consolidated node variations exceed 5% of pro-rata Thephased report budgets. will be accompanied by commentary where consolidated node variations exceed 5% of pro-rata phased budgets.

14

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NOTES - SCHEDULE 3

Cost Attribution Methodology

The AFP provides Community Policing services to the ACT Government on a cost recovery basis. Costs are calculated against defined outputs to be met by the AFP’s ACT Policing business unit and some specialised elements from the wider AFP (Enabling). ACT Policing business unit costs are apportioned between the ACT and Commonwealth Governments on the basis of direct and indirect cost attribution. Costs associated with AFP operational and corporate support (Enabling) are determined using Commonwealth Government Cost Recovery Guidelines where appropriate.

AFP Cost Attribution Diagram

ACT SPECIALIST SUPPORT ACT POLICING BUSINESS UNIT EXPENSE (ENABLING)

Cost Recovery of ACT Government Is expense directly attributable to individual ACT Output or the Commonwealth? service provision

YES NO

Direct Attribution Indirect Attribution • F orensic Services and Technical • Counter terrorism exercises Expenses allocated against Operations • Major events ACT Outputs and the • Professional Standards • Demonstrations Commonwealth using • Policy and Commercial • Specific operations the Activity Matrix • Learning and Development • Visiting dignitaries • Information Technology

Expenditure directly applied against Enabling Attribution relevant ACT Output Direct attribution for Forensic and Technical Operations (Crime and Safety) with remainder allocated annually on basis of percentage of effort across ACT Outputs ACT Policing Service delivery to the Commonwealth

Crime and Safety Traffc Law Enforcement Prosecutions and Crime Prevention Management and Road Safety Judicial Support

AFP Outcome 2 (Services to the ACT Government)

Indirect Attribution

The annual ACT Policing Activity Survey, which is used as an input into the Activity Matrix will be conducted at a time agreed to by the Police Minister and the Chief Police Officer. Any additional surveys or alternative methods of activity recording will be conducted where agreed to by both parties. Any changes to the Activity Matrix will be applied to the Financial Management Information System (FMIS) as soon as practical. No retrospective changes to the Activity Matrix will be made without the agreement of both parties.

182 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D

ACT Funding Considerations

The following components are part of the ACT considerations for ACT Policing costs to the Territory in 2010-2011:

(a) ACT Budgeted Full-Time Equivalents (FTE) of 923 FTE (823 FTE plus 100 FTE (enabling)) = $138,575,000. (Noting that there has been an increase in enabling FTE of two since financial year 2009-10. This notional increase is calculated based on the enabling funding provided as part of new initiatives for ACT Policing.)

(b) Annual ACT Policing budget determined by annual budget outcomes with costings for any additional police calculated on level of police officer’s experience and skill to perform task. The budgeted figure includes enabling services and incorporates the equalisation contribution for Police provided in the ACT GST pool. 5 D

DEFINITIONS – SCHEDULE 3 Term Definition Activity Survey An annual statistical analysis of ACT Policing activities undertaken over a seven day period to capture and define the more routine tasks performed by ACT Policing which are not readily identified by direct cost-attribution. These tasks are subsequently attributed to either Commonwealth or ACT Outputs delivered by ACT Policing. Activity Matrix A table of values derived from a budget weighted average of activity survey data used to allocate indirect costs against ACT Policing Outputs at a cost centre level. Enabling Services purchased from the wider AFP such as Information Technology or Forensic Services not within the managerial responsibility of the Chief Police Officer. FMIS Financial Management Information System or otherwise known as Accounting System.

5 The equalisation contribution replaces the Special Fiscal Needs (SFN) allowance provided by the Commonwealth in recognition of the ACT not having control over the terms and conditions of employment of AFP employees

ACT Policing Annual Report 2010–2011 183 SECTION D APPENDICES APPENDIX 3 SPECIAL AREAS OF FOCUS The Government expects the AFP to give special emphasis to the following broad operational issues during 2010–2011 MINISTERIAL financial year 2010-2011: DIRECTION „„ Take a leadership role with partner agencies in the delivery of Liquor Industry reforms in the ACT (with particular emphasis on minimising the adverse effects MINISTER FOR POLICE AND of alcohol related violence in public places). EMERGENCY SERVICES „„ Work with partner agencies to develop a property SIMON CORBELL, MLA crime reduction strategy. This Direction is issued under s. 6 of the Policing „„ Optimise mobile technology in police vehicles Arrangement between the Commonwealth and ACT and communications systems to increase police Governments and outlines the Government’s priorities efficiency, visibility and exchange of information with and expectations for the Australian Federal Police (AFP) the community. and the Chief Police Officer. This Direction is to be read in „„ Continue to target traffic offences and drink driving conjunction with the 2010–2011 Purchase Agreement with the aim of improving road safety within between the ACT Minister for Police and Emergency the Territory. Services, the AFP Commissioner and the Chief Police Officer for the ACT. REPORTING THE ROLE OF THE AUSTRALIAN The ACT Government expects the AFP to report quarterly FEDERAL POLICE to the Minister for Police and Emergency Services on progress against special areas of focus. In accordance with the Australian Federal Police Act 1979 (the Act), the AFP provides community policing services to the Australian Capital Territory (ACT). In accordance with the Act the Commonwealth and ACT Governments entered into an arrangement for the provision of policing services in June 2006. This arrangement details the goods and services to be purchased by the ACT from the AFP and the agreed price Simon Corbell, MLA for those services. This arrangement is supported by Minister for Police and Emergency Services annual Purchase Agreements which outline the range of 14 October 2010 deliverables and key performance indicators. Consistent with this agreement I expect ACT Policing to pay due attention to all elements of the Purchase Agreement.

184 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D APPENDIX 4

FINANCIAL STATEMENTS AND STATEMENT OF PERFORMANCE

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ACT Policing Annual Report 2010–2011 199 SECTION D APPENDICES APPENDIX 5

OFFENCES REPORTED OR BECOMING KNOWN IN THE AUSTRALIAN CAPITAL TERRITORY 2010-2011

Offences type Offences Offences Clear up Male Female Total reported cleared rate charges charges charges Offences Against the Person Homicide and Related Offences Murder 1 3 300% 3 0 3 Attempted murder 3 3 100% 6 0 6 Conspiracy to murder 0 0 - 0 0 0 Manslaughter 1 1 100% 0 0 0 Driving causing death 0 0 - 0 0 0 Homicide unspecified 0 0 - 0 0 0 Total homicide and related offences 5 7 140% 9 0 9 Assaults (excluding sexual) Assault causing GBH 37 22 59% 23 0 23 Assault causing ABH 436 309 71% 249 56 305 Assault other 1992 1630 82% 750 180 930 Total assaults (excluding sexual) 2465 1961 80% 1022 236 1258 Sexual Offences Sexual assault 1st 2nd 3rd degree 5 2 40% 4 0 4 Sexual intercourse, no consent 73 70 96% 16 0 16 Sexual intercourse, person < 16 yrs 47 58 123% 29 0 29 Indecent act, assault 29 22 76% 2 0 2 Indecent act, no consent 62 51 82% 37 0 37 Indecent act, person < 16 yrs 44 62 141% 45 0 45 Incest 11 14 127% 6 0 6 Indecent exposure 44 21 48% 5 0 5 Abduction (sexual intent) 0 0 - 0 0 0 Total sexual offences 315 300 95% 144 0 144 Other Offences Kidnap 15 17 113% 18 2 20 Other offences against the person 116 89 77% 117 7 124 Total other offences 131 106 81% 135 9 144 Total Other Offences Against the 2916 2374 81% 1310 245 1555 Person Offences Against Property Robbery Armed robbery 143 91 64% 92 11 103 Other robbery 112 52 46% 46 13 59 Total robbery 255 143 56% 138 24 162

200 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D

Offences type Offences Offences Clear up Male Female Total reported cleared rate charges charges charges Blackmail and Extortion Blackmail and extortion 1 1 100% 0 3 3 Burglary Burglary dwellings 2498 346 14% 311 39 350 Burglary shops 348 49 14% 50 10 60 Burglary other 618 88 14% 85 4 89 Total burglary 3464 483 14% 446 53 499 Fraud and Misappropriation Fraud 492 920 187% 338 674 1012 Counterfeiting 19 9 47% 0 1 1 Misappropriation 0 0 - 0 0 0 Total fraud and misappropriation 511 929 182% 338 675 1013 D Handling Stolen Goods Receiving 27 35 130% 50 8 58 Unlawful possession 89 92 103% 140 56 196 Other handling stolen goods 9 8 89% 1 0 1 Total handling of stolen goods 125 135 108% 191 64 255 Theft or Illegal use of a Vehicle Motor vehicle theft 1304 161 12% 159 23 182 Bicycle theft 397 11 3% 2 0 2 Boat theft 5 1 20% 0 0 0 Aircraft theft 0 0 - 0 0 0 Other vehicle theft 0 0 - 0 0 0 Unspecified vehicle theft 0 0 - 0 0 0 Total theft or illegal use of a vehicle 1706 173 10% 161 23 184 Other Theft Stock theft 1 0 0% 0 0 0 Shop stealing 1160 603 52% 229 231 460 Theft at burglary - dwellings 1770 260 15% 253 22 275 Theft at burglary - shops 210 36 17% 20 2 22 Theft at burglary - other 372 34 9% 21 2 23 Other theft 7084 715 10% 221 69 290 Total other theft 10597 1648 16% 744 326 1070 Property Damage Arson 250 38 15% 15 5 20 Damage at burglary - dwellings 81 13 16% 21 1 22 Damage at burglary - shops 28 3 11% 5 0 5 Damage at burglary - other 91 22 24% 5 0 5 Other property damage 6835 958 14% 475 67 542 Total property damage 7285 1034 14% 521 73 594

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Offences type Offences Offences Clear up Male Female Total reported cleared rate charges charges charges Environmental Offences Pollution 5 3 60% 0 0 0 Flora and fauna 0 0 - 0 0 0 Other environmental offences 20 18 90% 0 0 0 Total environmental offences 25 21 84% 0 0 0 Total Offences Against Property 23969 4567 19% 2539 1241 3780 Offences Against Good Order Government security/operations 43 44 102% 98 23 121 Justice procedures 1619 1506 93% 1895 447 2342 Firearms and weapons 248 229 92% 249 24 273 Other offences against good order 930 719 77% 535 194 729 Total offences against good order 2840 2498 88% 2777 688 3465 Drug Offences Possess and use drugs 383 381 99% 330 63 393 Deal and supply drugs 33 33 100% 34 7 41 Manufacture and grow drugs 30 24 80% 24 6 30 Other drug offences 14 9 64% 0 0 0 Total drug offences 460 447 97% 388 76 464 Traffic Offences Drink driving offences 1461 1442 99% 1236 294 1530 Dangerous and reckless driving 127 119 94% 131 8 139 Driving licence offences 840 834 99% 768 165 933 Other motor vehicle, traffic and related 2579 2351 91% 811 194 1005 offences Total traffic offences 5007 4746 95% 2946 661 3607 Other Offences Not Else Where Classified Other offences n.e.c 541 197 36% 36 10 46 ALL OFFENCES 35733 14829 41% 9996 2921 12917

Note: Of fence classifications are based on Australian Bureau of Statistics ANCO (1985), Catalogue No 1234.0. Offences cleared do not necessarily relate to those offences reported in the period. Offences reported in Jervis Bay are excluded. Source: Of fences reported: PROMIS as at 4 July 2011 Offences cleared: PROMIS as at 4 July 2011 Number of Charges: PROMIS (apprehensions module – number of unique offender records per offence type within an apprehension) as at 4 July 2011

202 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D APPENDIX 6

COMPLIANCE INDEX

TRANSMITTAL CERTIFICATE SECTION C–LEGISLATIVE AND POLICY BASED REPORTING SECTION A–PERFORMANCE C.1 Risk Management and Internal Audit AND FINANCIAL MANAGEMENT REPORTING C.2 Fraud Prevention A.1 The Organisation C.3 Public Interest Disclosure

A.2 Overview C.4 Freedom of Information

A.3 Highlights C.5 Internal Accountability C.6 HR Performance D A.4 Outlook

A.5 Management Discussion and Analysis C.7 Staffing Profile

A.6 Financial Report C.8 Learning and Development

A.7 Statement of Performance C.9 Workplace Health and Safety

A.8 Strategic Indicators C.10 Workplace Relations

A.9 Analysis of Agency Performance C.11 Strategic Bushfire Management Plan

A.10 Triple Bottom Line Report C.12 Strategic Asset Management C.13 Capital Works SECTION B–CONSULTATION AND C.14 Government Contracting SCRUTINY REPORTING C.15 Community Grants/Assistance/Sponsorship B.1 Community Engagement C.16 Territory Records Act 2002 reporting B.2 Internal and External Scrutiny C.17 Human Rights Act 2004 B.3 Legislativ e Assembly Committee Inquiries and Reports C.18 Commissioner for the Environment

B.4 Legislation Report C.19 ACT Multicultural Strategy C.20 Aboriginal and Torres Strait Islander Reporting

C.21 Ecologically Sustainable Development

C.22 ACT Women’s Plan 2010–2015

C.23 Model Litigant Guidelines

C.24 ACT Strategic Plan for Positive Ageing 2010–2014.

ACT Policing Annual Report 2010–2011 203 SECTION D APPENDICES APPENDIX 7

NON-COMPLIANCE INDEX

The following reporting requirements were determined as not applicable.

Section Reason for omission A.8 — Strategic Indicators ACT Policing does not meet the criteria of a department nor that for a public authority, or ‘prescribed’ Territory authority. The services provided by ACT Policing are on a ‘fee for service’ arrangement and our funding is delivered as part of the budget apportioned to DJaCS. Section C.2 — Fraud The AFP Fraud Control and Anti-Corruption Plan 2009-2011 addresses the fraud and Prevention corruption risks of the AFP. As part of this plan, the AFP continually conducts reviews of all identified risks and risk assessments to identify new and emerging risks. The plan provides the framework for the management of fraud and corruption in our organisation and is consistent with the requirements of the Financial Management Accountability Act 1997 and the Commonwealth Fraud Control Guidelines. Section C.3 — Public Interest As a Commonwealth Agency, our management of public interest disclosure is in accordance Disclosure with the information disclosure provisions of the Australian Federal Police Act 1979 and other Commonwealth legislation. We therefore do not comply with the Public Interest Disclosure Act 1994. Section C.4 — Freedom of As a Commonwealth agency, we operate under the Freedom of Information Act Information 1982. Requests for information under the Act are managed by the AFP’s Freedom of Information team. The AFP website, afp.gov.au, lists documents available for inspection and purchase in accordance with the Act and provides contact details for the Freedom of Information team and assistance with applying for documents. Details regarding freedom of information requests received by the AFP during the reporting period are detailed in the AFP Annual Report. We therefore do not comply with the Freedom of Information Act 1989. Section C.9 — Workplace ACT Policing, as part of the AFP, a Commonwealth agency, is not subject to Division 6.8 of Health and Safety the Work Safety Act 2008. As Commonwealth employees we are subject to the Occupational Health and Safety (CE) Act 1991. Section C.14 — Government The AFP is a Commonwealth agency and therefore falls within the Commonwealth Financial Contracting Management and Accountability framework. Under this framework the AFP is required to comply with the Commonwealth Financial Management and Accountability Act 1997, Financial Management and Accountability Regulations 1997, Financial Management and Accountability Orders 2008 and Commonwealth Procurement Guidelines. We therefore do not comply with the Government Procurement Act 2001. C.16 — Territory Records Our records are managed in accordance with the requirements of the Commonwealth Protective Security Manual, the AFP Act 1979, the Archives Act 1983 and other relevant Commonwealth and Territory legislation. We do not have a Records Management Plan in the form required under the Territory’s legislation as we are a part of a Commonwealth Government Agency. We therefore do not comply with the Territory Records Act 2002. Section C.21 — Ecologically As a Commonwealth Agency the reporting requirements of the ACT Environment Protection Sustainable Development Act 1997 do not apply to us. Section C.23 — Model As ACT Policing is the community policing arm of the AFP, any legal work performed for ACT Litigant Guidelines Policing is provided to the Commonwealth, and does not constitute Territory legal work for the purposes of the Law Officer Act 1992 (ACT). The AFP complies with the Model Litigant Policy under the Judiciary Act 1901 (Cth), and abides by the Legal Service Directions issued by the Commonwealth Attorney-General.

204 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D APPENDIX 8

GLOSSARY OF ABBREVIATIONS

ABS Australian Bureau of Statistics ACC Australian Crime Commission ACLEI Australian Commission for Law Enforcement Integrity ACT Australian Capital Territory ACTPLA Australian Capital Territory Planning and Land Authority ADFA Australian Defence Force Academy AFP Australian Federal Police AFPA Australian Federal Police Association AIC Australian Institute of Criminology AJA Aboriginal Justice Agreement D AJC Aboriginal Justice Centre ANAO Australian National Audit Office ANCOR Australian National Child Offender Register ANPR Automated Number Plate Recognition ANU Australian National University ANZPAA Australia and New Zealand Policing Advisory Agency APM Australian Police Medal ASIO Australian Security Intelligence Organisation ATSI Aboriginal and Torres Strait Islander AWA Australian Workplace Agreement BLO Business Liaison Officer BRT Bomb Response Team CA Collective Agreement CAN Court Attendance Notice CCTV Closed Circuit Television CIN Criminal Infringement Notice COAG Council of Australian Governments CRAMS Complaints Recording and Management System CT&EM Counter–Terrorism and Emergency Management DHCS Disability Housing and Community Services DIAC Department of Immigration and Citizenship DJaCS Department of Justice and Community Safety (Justice and Community Safety Directorate as at 19 May 2011) DPP Director of Public Prosecutions DVCS Domestic Violence Crisis Service EIPP Early Intervention Pilot Program EMC Exhibit Management Centre ESA Emergency Services Authority FBI Federal Bureau of Investigation FPDP Federal Police Development Program FTE Full-time equivalent FVIP Family Violence Intervention Program HR Human Resources

ACT Policing Annual Report 2010–2011 205 SECTION D APPENDICES

HSMA Health and Safety Management Arrangement ICCS Incident Command and Control Training ICLT Indigenous Community Liaison Team IEDD Improvised explosive device defeat IPS Information Publication Scheme ISO International Organization for Standardization ITEA Individual Transitional Employment Agreement KPI Key Performance Indicator MARSS Migrant and Refugee Settlement Services MCPEM-P Ministerial Council for Police and Emergency Management - Police MLO Multicultural Liaison Officer MOSC Management of Serious Crime MoU Memorandum of Understanding NAIDOC National Aboriginal and Islander Day Observance Committee NCIDD National Criminal Investigation DNA Database NCTC National Counter Terrorism Council NSW New South Wales OH&S Occupational Health and Safety OIC Officer in Charge ORS Office of Regulatory Services OSS Operations Support Sergeant PCA Prescribed Content of Alcohol PCYC Police and Community Youth Club PDA Performance Development Agreement PGA Pharmaceutical Guild Association PIN Provisional Improvement Notice POC Police Operations Centre PP&P Policy, Performance and Planning PROMIS Police Real-time Online Management Information System PRS Professional Reporting and Standards Investigations RAID Remove All Impaired Drivers RAMSI Regional Assistant Mission to the Solomon Islands RAPID Recognition and Analysis of Plates Identified RBT Random Breath Test RJU Restorative Justice Unit RRDT Random Roadside Drug Testing RTA Road Transport Authority SARP Sexual Assault Response Program SCAG Standing Committee of Attorney-Generals SEA Special Employment Agreement SES State Emergency Service SPS Suburban Policing Strategy SRS Specialist Response and Security TAMS Territory and Municipal Services TIN Traffic Infringement Notice UC University of Canberra VIP Volunteers in Policing VLO Victim Liaison Officer YLO Youth Liaison Officer

206 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D APPENDIX 9

TECHNICAL TERMS

Term Definition Autocite An autocite is a small, portable, hand-held computer terminal which allows authorised officers to issue on-the-spot infringement notices for traffic and criminal offences. Average Lost Time The average of working days lost per lost time incident. This rate provides a measure of the severity Rate of injuries being experienced by workplaces over time. Complaint issues Issues associated with a complaint made in accordance with Part V of the Australian Federal Police Act 1979. Custody The restriction or removal of a person’s right to freedom of movement. May also be constructive as a result of a person believing that they may not exercise their free will as a result of dealings with a police officer and is deemed to exist in circumstances where a person: i) is in the company, care, custody or control of a member or special member, and is restricted from D leaving that company for the time being; ii) is placed in a holding room; iii) is lodged in police cells or an area or facility controlled by police; or iv) is placed under arrest. Hearing brief of A collation of all relevant evidentiary material relating to a prosecution to be forwarded to the DPP. evidence It is accepted that for the Judicial Process Measures (Numbers 24, 25, 26, 27) the efficiency of other agencies such as the DPP as well as the capacity of victims and witnesses to present their evidence may also affect judicial process outcomes. Injury An injury sustained by any person as a result of a collision, which necessitates treatment by a medical practitioner. Lost Time Incident Rate The number of lost time incidents for each one hundred workers employed. Offence A breach of the criminal law. Offences against the Offences against the person include homicide and related offences, assaults, sexually based person offences, kidnap and other person offences. Offences against Offences against property include robbery, blackmail, extortion, burglary, fraud, motor vehicle thefts, property other theft offences, property damage and environmental offences. Offence cleared Offences cleared by arrest, caution, summons, charge withdrawn, unfounded, Voluntary Agreement to Attend Court, charge before court, diversionary conference, Simple Cannabis Offence Notice, complaint withdrawn by victim, insufficient evidence to proceed or otherwise resolved. PCA The ‘prescribed concentration of alcohol’ relates to the amount of alcohol detected in a person’s blood or breath while they were in control of a vehicle. As per ACT legislation, there are three levels which motorists must abide by: i) ‘L plater’ or ‘P plate’ driver — no more than 0g of alcohol in 100mL of blood or 210L of breath ii) special driver — no more than 0g of alcohol in 100mL of blood or 210L of breath iii) for any other person — 0.05g or more of alcohol in 100mL of blood or 210L of breath. All police attendance to calls for assistance from members of the community that fit within the prioritised response model. Police response model The model used by the Computer Aided Dispatch system to prioritise incidents for dispatch of patrols. Prioritised One Incident Life threatening or time critical situations. Priority Two Incident Situations where the information provided indicates that time is important, but not critical. Priority Three Incident There are two possible responses to situations where there is no immediate danger to safety or property. This will be either police attention or police response. Each incident will be managed on a case by case basis in full consultation with the complainant. During that consultation, a determination will be made as to whether the complainant agrees that the matter can be handled over the telephone (police attention) or if attendance is required by Police. If the latter, then attendance must be not later than 48 hours from the initial contact by the complainant.

ACT Policing Annual Report 2010–2011 207 SECTION D APPENDICES

Administrative arrangements, revision, 29 APPENDIX 10 AFP Audit Committee, 106 AFP Code of Conduct, 108, 114 INDEX AFP Culture and Language Centre, 90 AFP Forensics, 35, 82 A AFP Fraud Control and Anti-Corruption Plant Abbreviations, 207–8 2009–2011, 107 Aboriginal and Torres Strait Islander reporting, 54, 156–9 AFP National Guideline on Health and Safety programs and activities, 157–9 Management Arrangements 2007–2012, 134 Aboriginal Justice Agreement, 54, 156, 157 AFP National Guideline on Risk Management, 135 Aboriginal Justice Centre, 91 AFP Organisational Response Group, 19 Accountability, 15 AFP Professional Standards, 107, 114–15 investigations, 109 Achievements, 35–41 AFP Strategic Plan 2007-2011, 123 ACT Ambulance, 23, 28, 37, 53, 150, 166 Age profile by gender, 125–6 ACT Chief Ministers Task Force on Aboriginal and Torres Strait Islander Affairs, 156, 159 Alcohol Crime Targeting Team (ACTT), 6, 10–11, 20, 40, 44, 48, 63, 69 ACT Child Sex Offenders Register, 100 Alcohol-related crime, 6, 11, 44, 68 ACT Corrective Services, 23, 33 ‘pre-loading’, 6 ACT Courts, 23 Annual Report, 175 cases resolved, 82 Appropriate policing, 26 ACT Fire Brigade, 23, 28, 33, 150, 166 Arson, 20 ACT Forests, 33 Assault, 20, 68–9, 202 ACT Government, 9, 26, 102 against police, 11, 43, 137–8 ACT Health, 23, 33, 36 Asset management, 139–41 ACT Internal Omnibus Network (ACTION), 33 maintenance and upgrade, 140 ACT Minister for Police and Emergency Services, 9, 14, Assistant Commissioner of the AFP, 16, 147 16, 22, 23, 26 Attorney-General’s Department, 14, 23, 33 ACT Office of Road Safety, 19, 78 Audit, 172 ACT Ombudsman, 100 Audit Committee, 101, 106 ACT Planning and Land Authority (ACTPLA), 59 Auditor-General, 63–4, 106, 172 ACT Policing Courses, 128–32 AusTender, 146 ACT Policing Intelligence, 19, 29, 48 Australia and New Zealand Policing Advisory Agency ACT Policing News, 22 (ANZPAA), 23, 25, 28, 61–2 ACT Policing Operations, 16, 19–20, 29, 119 Women in Policing, 162 ACT Policing Strategic Plan 2008-2011, 22–3, Australia New Zealand Police Commissioner’s Forum, 29 117, 123 Australian Bureau of Statistics (ABS), 23 ACT Rural Fire Service, 23, 28, 33, 150 Australian Commission for Law Enforcement Integrity ACT Strategic Plan for Positive Aging 2010–2014, (ACLEI), 107, 109 165–6 Australian Crime Commission (ACC), 23, 28, 33 ACT Taskforce on Aboriginal and Torres Strait Islander Australian Defence Force, 38 Affairs, 92 Australian Federal Police Act 1979, 9, 14, 26, 31–2 ACT Women’s Plant 2010–2015, 162 Australian Institute of Criminology (AIC), 23 ActewAGL, 20, 23, 40, 48, 54, 88 Australian National Audit Office (ANAO), 23

208 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D

Australian National Child Offenders Register (ANCOR), Career Introduction Program, 119 21, 79 Case Management System, 82 Australian National University (ANU), 23 Cases resolved, 82 Australian Security Intelligence Organisation (ASIO), 23 CCTV see Closed circuit television (CCTV) Autocite systems, 21 CEO Sleepout, 150 Automated Number Plate Recognition, 49 Challenges, 11, 41–5 B Chaplaincy, 121 Chequered Ribbon Association, 121 Bail, 35, 61, 158 Chief Operating Officer, 101 Battle of the Badges, 150 Chief Police Officer, 6–8, 9, 14, 16, 22, 27, 106, 111, Bearcat, 41, 48, 141 116, 117, 171 Belconnen/Gungahlin festivals, 95 CPOACT (twitter), 6, 24, 31, 43, 57, 58, 64, 77, 106, Belconnen Police Station, 8, 17, 29, 141, 144, 161 111, 136, 166 Bicycle patrols, 48 Child abuse, 20–1 D Bimberri Juvenile Detention Centre, 159 Christchurch earthquake, 60, 127 Binge drinking see also Alcohol-related crime City (Civic) Police Station, 17, 29, 140, 141 underage, 20, 51 Client-focused philosophy, 57–8 Blackmail and extortion, 203 Clients, 23 Bomb response, 41 Closed circuit television (CCTV), 31, 55 Bomb Response Team, 41, 119 Code of Conduct, 108, 114 Breath tests, 81 Collective Agreement, 139 Brief management, 31, 50 Collision, Investigation and Reconstruction Team, 8 Brief Management Team, 31 Comcare, 137 Budget, 10, 63 Commissioner for the Environment, 152 Burglary, 6, 21, 35, 61, 69, 70, 72, 203 Commissioner of the AFP, 14, 16, 26 Bushfire Management Plan, 139 Commitment, 15 Business Committee, 27, 112, 117 Commonwealth Ombudsman, 109 Business Liaison Team, 20, 93 Communication, 7, 8, 58–9 Community assistance, 147–9 C Community confidence, 122 Calatzis, Superintendent Mick, 150 Community education see Education Calvary Health Care ACT, 34, 37 Community engagement, 8, 9, 23, 54, 58–9, 88 Campbell, Tony, 8 charity events, 150 Canberra Cabs, 33 Eid al-Fitr, 10, 20, 39, 54, 90, 155 Canberra Hospital, 33, 34, 37 Community grants, 147–9 Canberra Multicultural Community Forum, 33 Community initiatives, 20 Mental Health Community Policing Initiative, 7, 10, Canberra Rape Crisis Centre, 33 36–7, 56–7, 58 Canberra Retirement and Lifestyle Expo, 96, 166 Community support agencies, 83 Canberra Women’s Network, 164 Compensation claims, 135–7 Capabilities, enhancing, 122–3 Complaint Management Team, 112, 114–16 Capacity to deliver, 26 Complaints, 77–8, 109 Capital management strategy, 139 submitted, 116 Capital works, 142–5

ACT Policing Annual Report 2010–2011 209 SECTION D APPENDICES

Complaints Recording and Management System D (CRAMS), 21 Debating teams, 147 Compliance index, 205 Department of Defence, 34 Compulsory Third Party insurance (CTP), 7, 37, 49 Department of Disability, Housing and Community Confidant Network, 116 Services, 33, 89 Constable Kenny Koala, 20, 88, 95, 98 Department of Education and Training, 34 Consultancy costs, 146 Department of Environment Land and Planning, 34 Contractors, 146 Department of Health, 28 Corporate and operational plans, 117 Department of Housing and Community Services, 23 Corporate services, 21–2, 58 Department of Immigration and Citizenship (DIAC), 36 Corruption, 21 Department of Justice and Community Safety (DJaCS), Costs, 146, 182 23, 28, 33, 59, 70, 139 absorption, 63 Department of Territory and Municipal Services Counter-Terrorism and Emergency Management (TAMS), 23, 28, 74, 78 (CT&EM), 16, 17, 29, 48, 142 Deputy Chief Police Officer – Crime, 9, 16, 22, 29, 111 Mercury 10, 6, 37–8 Deputy Chief Police Officer – Response, 9, 16, 22, 111 training courses, 132 Director Corporate Services, 9, 16, 22, 111 Counter-terrorist investigations, 20 Director of Public Prosecutions, 23, 24, 33, 82, 91 Court attendance notices, 30, 50–1 Disorderly behaviour, 83 Court costs, 63 Dispute resolution, 173, 175 Crash Investigations and Reconstruction Team, 19, 49 Diversionary programs, 26, 83, 84 Crimes Act 2002, 30, 151 DNA, 61–2 Crime and Safety Management, 11, 14, 24, 45, 46–8, 64, 67–78, 117, 176 Domestic Violence Crisis Service, 34, 163 Crime levels, 6, 24, 25, 65, 67–71, 177 Driving, 19, 80–3 dangerous or noisy, 83 Crime Portfolio, 19–21 unlicensed, 7 Crime Prevention, 9, 11, 14, 16, 20, 24, 26, 29, 45, Drugs 51–4, 58, 64, 66, 74, 83–4, 117, 120, 176, 178 clandestine laboratories, 41–2 environmental design, 57 controlled operation, 47 online services, 166 diversion programs, 51–2 recidivism, 57 drug-related crime, 21 Crime statistics, 6, 35 offences, 84, 204 Crime Stoppers, 19, 33, 42, 58–9 testing, 116 Crime Targeting Team, 35 Drunken behaviour, 83 Crimes (Forensic Procedures) Act 2000, 36 E Criminal Infringement Notices, 30, 48, 63 Early Intervention Pilot Program, 20, 51 Criminal Investigation Team, 35, 119 Ecologically sustainable development, 159–61 Criminal Investigations, 16, 20–1, 48 Economic viability, 85 CrimTrac, 28, 34 Education, 6, 20, 151–2 Custody, 78, 156–7, 179, 209 training see Training Customer service, 10 Eid al-Fitr, 10, 20, 39, 54, 90, 155 Emergency control centre, 145 Emergency management, 17, 28, 60

210 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D

Emergency Services Agency, 23, 28, 90 Frontline policing, 56 Emergency Services Australia, 34 Future priorities, 56–9, 134 Employee expenses, 85 G Employment see Staff, Workforce Gangs, 83 Energy use, 85, 160 General Duties, 16, 17, 29, 35, 44, 48, 49, 51, 56, 57, Enforcement activities, 6 78, 111 traffic, 7 Girl Power, 148, 159 Engine Immobiliser Scheme, 74 Good order offences, 204 Enterprise Agreement, 42, 43, 139, 162 Google Analytics, using, 99 Environment, Commissioner for, 152 Governance, 9, 16 Environment Management Authority, 33 framework, 27 Environmental design, 57 Government contracting, 146 Environmental issues, 7 Government Relations portfolio, 110 D Environmental offences, 204 Graffiti, 83 Equity, 77 Greenhouse emissions, 160 Excellence, 15 Gungahlin Police Station, 17, 29, 141 Executive, 111, 119 training courses, 132 H Executive Committee, 27, 112, 164 Highlights, 10–11, 35 Executive Steering Committee, 27, 112, 117 Home and Personal Safety booklet, 165 Exhibit Management Centre (EMC), 8, 10, 16, 17, 39, Home Safety and Security Handbook, 74 49, 141, 142 Home Safety Program, 20, 166 External scrutiny, 100 Homicide, 20, 68–9, 202 External sources of labour and services, 146 Housebreaking 25, 62, 72, 73–4 Eyes on the Street program, 93–4, 149 Human Resources, 16, 21, 116 F performance, 119–23 Human Rights, 151–2 Fair Work Australia, 139 Human Rights Commission, 23 Fairness, 15, 77 Human Rights Unit, 152 Family Violence Intervention Program, 20, 163 Finance and Logistics, 16, 21, 120 I Financial analysis, 63 iAspire, 83, 128,133 Financial report, 64, 181–3 Incident command and control training (ICCS), 60 Financial statements, 185 Indigenous Community Liaison Team (ICLT), 20, 90–2, Fingerprints, 36, 47, 121 96, 156 Firearms Registry, 16, 17 Indigenous Healing Camps, 148 Force, use against police, 11, 43 Information, internal dissemination, 152 Forensic science, 61–2 Information Privacy Principles (IPPs), 100 Fraud, 21, 69, 203 Information Publication Scheme (IPS), 110 Fraud prevention, 107 Injury prevention and management, 135–7, 138 Freedom of Information, 110 Integrity, 15 ‘Front Up’ Program, 91, 158 Intent, 9

ACT Policing Annual Report 2010–2011 211 SECTION D APPENDICES

Internal accountability, 111–18 M Internal audit, 101, 106 Major events, 17, 40, 48, 127 Internal scrutiny, 100 Major investigations, 46–7 International Women’s Day, 162–3 Management discussion, 63 Interpreter and translator services, 153 Meals on Wheels, 165 Interview Friends Program, 157 Media and communications, 7, 8, 58, 62, 72, 98–9 J Media and Marketing, 16, 22, 48, 74, 119 Mental Health ACT, 34, 37 Joint ventures, 32–4 Mental Health Community Policing Initiative, 7, 10, 36–7, Judicial Operations, 21, 31, 35, 63, 64, 82, 120 56–7, 58 Judicial process, 178 Mercury 10, 6, 37–8 Judicial support, 16, 24, 25, 66, 178 MeshNet video streams, 31 Juveniles, 83 Migrant and Refugee Support Services (MARSS), 149 K Migrants, newly arrived, 154 Minister for Home Affairs and Justice, 9, 14, 26, 31 Kenny Koala, 20, 88, 95, 98 Ministerial Council for Police and Emergency Key performance indicators, 6, 11, 23, 24, 58, Management – Police (MCPEM-P), 28, 61 64–6, 119 Ministerial Council on Drug Strategy, 28–9 ‘Kickstart’ program, 54, 91, 148, 158 Ministerial Direction, 14, 26, 27, 55, 171, 184 L Misconduct, categories, 108 Language policy, 153 Missing persons, 20 Learning and Development Committee, 113 Mission, 9, 15 Learning and development programs, 123, 128–34 Mobile Police Station, 47 future priorities, 134 Model Litigant Guidelines, 164 whole-of-government, 133 Mother’s Day in the Park, 95 Legal advice, 172 Motor Registry, 23 Legislation, 31–2, 61, 134 review, 152 Motor vehicle theft, 6, 21, 35, 61, 62, 69, 70, 72, 74, 203 Legislative Assembly Committee reports, 102 Motorcycle pursuit, 130 Legislative report, 102 Multicultural Festival, 20, 89 Length of service, 123–4, 125 Multicultural Liaison Team, 20, 58, 89, 90, 95, 152, Lifeline, 34 154, 155 online chat room, 20 Multicultural strategy, 152–5 Line dancing, 93 Multicultural Youth Services, 149 Liquor licensing, 28 Murra Project, 92 Litigation, 152 Local Procedures Program, 50 N Lost-time injury rates, 138 NAIDOC Week, 92, 148, 158 Louts, 83 National Binge Drinking Strategy, 20, 51 National Classification Scheme, 102 National Counter-Terrorism Committee (NCTC), 6, 29

212 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D

National Crime Prevention Forum 2010–2011, 149 Operation Taransay, 7, 10, 36, 46 National Kids Helpline, 20 Operation Tondo, 46 National Roads and Motoring Authority, 23 Operation Unification, 42 National Survey of Community Satisfaction with Policing, Operation Unite, 40–1, 44, 48, 69 25, 72, 76, 77 Operational Safety Assessment, 130 National Youth Week, 90, 92 Operations Committee, 27, 112, 117 Natural disasters, 60 Operations Communication vehicle, 47 Neighbourhood Days, 95 Operations Monitoring Centre, 19 Neighbourhood Watch, 20, 34, 51, 53, 89, 147, 166 Organisational change, identification and response, 29 NSW Police, 34, 122 Organisational environment, 27–9 Mental Health Intervention Team, 36, 56 Organisational resilience, 120–1 Non-compensation cases, 137 Organisational structure chart, 118 Non-compliance index, 206 Organised crime, 21, 60 Northside Community Services, 91 D Organised Crime and Counter-Terrorism Investigations Not-guilty verdicts, 82 Team, 30 O Our Story, 11 Outputs, 24, 45–6 Occupational health and safety, 121, 134–5 Occupational Health and Safety Committee, 112 P Offences proved in court, 82 Part-Time Employment Working Group, 164 Offences reported, 202–4 Partnerships, 32–4 Offender management, review of, 102 ‘Pathway’s Program, 54, 159 Office accommodation, 140–1 Patrol zones, 17, 18 Office of the Australian Information Commissioner, 100 re-focusing, 29 Office of the Director of Public Prosecutions, 23, 24 Pearls in Policing, 29 Office of Regulatory Services, 23 People, 10 Office of Road Safety, 33 Perceptions of crime, 24, 25, 62, 65, 72–5 , 177 OH&S see Occupational health and safety Performance, 11, 16, 22, 120 measuring, 64 Older people, 165–6 reporting, 117, 176–9 Online training, 133 statement, 64–6, 185 Operating statement, 85 strategic assessment, 24–6 Operation Adana, 35 Performance Development Agreements, 133 Operation Anzio, 47 Personal safety and security package for ABS – Census 2011, 96 Operation Crossroads, 45, 81 Persons, offences against, 25, 67–9 Operation Fortis, 35 clearance rate, 70–1 Operation Galvanic, 46 Pharmaceutical Guild Association, 34 Operation Keys, 7, 10, 36, 46 Planning, 16, 22, 120 Operation Laverda, 7, 10, 35, 46–7 framework, 26–7 Operation MPower, 54, 159 Play up, Pay up campaign, 40, 69 Operation Pleach, 60 Police and Community Youth Club (PCYC), 20, 34 Operation RAID, 45, 81 Kokoda Mentoring Program, 147 Operation School Safe, 52–3 Police Operations Centre (POC), 31, 37, 47, 145

ACT Policing Annual Report 2010–2011 213 SECTION D APPENDICES

Police Realtime Online Management Information System R (PROMIS), 65, 66, 130 Radio frequency capability Police responsiveness see Responsiveness shopping centres, 47 Police Scouts, 20 Rae Street development, 145 Policing Arrangement, 6, 9, 14, 23, 26, 27, 28, 59, 117, Random breath tests (RBT), 81 170–3 Random Roadside Drug Testing (RRDT), 45, 49, 50 Policy, 16, 22, 120 RAPID see Recognition and Analysis of Plates IDentified Population, 11, 45, 56, 59 (RAPID) Proceeds of crime, 21 ‘Real Decisions, Real Consequences’, 53 Procurement principles and processes, 146 Recidivism, 57, 61 Professional Standards, 107, 114–15 Recognition and Analysis of Plates IDentified (RAPID), 7, investigations, 109 10, 37, 45, 49, 57, 63, 74, 79, 88, 100 Professionalism, perceptions of, 76 Records Management Plan, 151 Project Anzio, 36 Recruitment, 119–20 Project Palma, 53, 70 You’d make a great cop campaign, 10, 38–9, 99, 119, 162 Project Safe Plate, 53, 74 Refugees, 154 Property Crime Reduction Strategy, 70 Regional Assistance Missions, 60 Property, offences against, 6, 11, 25, 35, 41, 69–70, 202–3 Regulatory activities, 31–2 clearance rate, 71 Rehabilitation services, 135 types, 69 Reporting agencies, 23 Prosecution and Judicial Support, 11, 14, 24, 45, 50–1, Research bodies, 23 82, 117, 176 Resource efficiency and waste, 85 Protective Security Coordination Centre, 23 Resource reporting, 180 Public confidence, 24, 25, 66, 177 Respectful Workplace Training, 116 Public holiday, declaration of additional, 63 Response portfolio, 17–19, 29 Public Information Coordination Centre, 37 Response times, 75–6 Public interest disclosure, 107–9 Responsiveness, 8, 24, 25, 65, 75–6, 177 Purchase Agreement, 9, 11, 14, 23, 24, 26–7, 28, 63, 64, 67, 73, 117, 173, 174–84 Restorative Justice Unit, 33, 157 Re-structure, 29–30 Q Risk management, 106 Quaedvlieg, Chief Police Officer Roman, 1, 16, 17, 30, Risks, 61–2 36, 38, 72, 99, 111 forward, 6–8 Road crashes fatal, 25, 37, 49, 79–80 Quality of life issues, 83 resulting in injury, 25, 37, 49, 80 Road safety, 24, 25, 44–5, 66, 80, 177–8 future priorities, 57 Road Safety Trust, 23 Road Transport Authority, 23 Roads and Traffic Authority, 7 Roads Safety Office, 45 Robbery, 20 Role, 9, 14

214 ACT Policing Annual Report 2010–2011 APPENDICES SECTION D

Royal Canberra Show, 20, 40, 48, 54, 88 Standing Committee on Justice and Community Safety, 64 RSPCA, 33 State Emergency Service, 23, 28, 150, 166 S Strategic approach, 9 Safety House, 20, 51, 53, 147 Strategic indicators, 67 St Vincent de Paul Society, 150 Structure of agency, 16 School Safe program, 52–3 re-structure, 29–30 Scrutiny, 100–1 Subsidiaries, 32–4 Search warrant, 35 Suburban Policing Strategy (SPS), 20, 51, 74, 83, 98 Security and Emergency Management Planning Suicides, 8, 20, 50 Group, 139 Summernats, 40 Security Awareness Course, 101 SupportLink, 8, 34, 50, 52, 83, 165 Self-reporting, 24, 25, 66 driving 10km per hour or more over speed limit, 80 T D driving under influence of alcohol, 81 Tactical Assault Group (East), 6 driving without seatbelt, 81 using mobile phone while driving, 81 Team Leader Development, 122–3 program, 120 Senior citizens, 165–6 Technical terms, 209 Senior Liaison Officers, 93, 96, 153, 165 Technology Senior Management Committees, 111–13 enabling crime, 20, 60–1 Senior Officers Group, 28, 61–2 Territory and Municipal Services (TAMS), 23, 74, 78 Sentencing, review of, 102 Territory Crisis Centre, 37 Service culture, 57–8 Territory records, 151 Service quality, 26 Theft, 6, 21, 61, 69, 203 Sexual assault, 20, 68, 73 Traffic, 7, 11, 44–5 Sexual offences, 202 future priorities, 57 Skills, enhancing, 122–3 infringement notices, 30, 37, 63, 80, 81 twitter, 17, 43, 58, 64, 77, 94, 98, 106, 111, 166 Skyfire, 17, 40, 48 Traffic Law Enforcement and Road Safety, 11, 14, 24, 45, Social indicators, 85 49–50, 64, 117, 176 Social media, 8, 43, 58–9, 72, 98–9 Traffic offences, 11, 19, 27, 53, 67, 74, 78, 80, 204 Solid Young Fellas, 148 Traffic Operations, 16, 19, 29, 35, 49, 78, 119, Special Kids Christmas Party 2010, 96, 147 122, 143 Specialist Response and Security (SRS), 8, 16, 19, 35, Traffic Operations Centre, 141, 143 41, 48, 119, 142, 144 Training, 7, 128–32, 151–2 training courses, 131 education see Education Speeding cars, 83 study assistance program, 133 Sponsorship, 147–9 TransAct communication agencies, 23 Staff see also Workforce Transport, 85, 160 classifications, 124, 127 Trends, 59–61 health and wellbeing, 85 Triple bottom line report, 85 movement reporting, 180 terms and conditions, 172–3 Triple zero calls, 19 Staffing profile, 123–7 Trust, 15 employment categories, 124 Tuggeranong Police Station, 17, 29, 141 Stakeholders, 23

ACT Policing Annual Report 2010–2011 215 SECTION D APPENDICES

Twitter, 8, 58 flexible, 8, 11, 42–3, 162 planning, 119 U terms and conditions, 172–3 University of Canberra (UC), 23 Workforce Management Committee, 27, 113, 123 Use of force, 11, 43, 57 Working collaboratively, 122 Workplace V health and safety, 134–8 incident reports, 138 Value for money, 26 relations, 139 Values, 10, 15 Wreck Bay Aboriginal Community, 90 Vandalism, 83 Vehicles Y centralisation of command, 47 You’d make a great cop campaign, 10, 38–9, 99, fuel type, by, 160 119, 162 unregistered, identifying, 7, 37, 49 Youth Liaison Team, 20, 153 Victim awareness training program, 83 YouTube channel, 99 Victim Liaison Officer, 20, 35, 163, 165 Victims of crime, 26, 28, 72, 73, 99, 117 Video Operations Team, 59 Visibility (arterial roads), 49 Visits (delegations), 17, 28 Volume crime reduction, 35, 41, 61 Volunteers in Policing program, 21, 22, 121

W Watch House, 16, 21, 140 Water consumption, 85, 160 Website, 59, 73, 166 Welfare Officers, 121 Welfare Services, 80, 121 White Ribbon Day, 20, 94, 163 Who R U in the digital world?, 149 Winchester Police Centre, 140 Woden Police Station, 17, 29, 141 Women, 8, 11, 42–3, 119, 123, 154, 162–4 WorkCover, 33 Workforce see also Staff diversity, 85

216 ACT Policing Annual Report 2010–2011 ACT Policing Annual Report 2010–2011 ACT Policing

Annual Report 2010–2011 Report Annual