One World Limitless Opportunities

One world Limitless opportunities

PARTNERS

GLOBAL DEVELOPMENT SUMMARY 2019-2020 Where art meets performance and tomorrow meets now, we bring trusted expertise to deliver your vision, your success. Chart new worlds. Master the future. With us, the opportunities are as limitless as your dreams.

2 3 A globally recognized Accor Network Accor Pipeline ALMOST ALMOST OVER OVER 4,900 720,000 1,150 202,000 hospitality leader HOTELS ROOMS HOTELS ROOMS

26%* Accor is a global hotel operator 20%* Europe** & franchisor, as well as a market leader in Europe, Latin America, France Middle East & Africa and Asia 1,340 189,600 Pacific. 235 33,200 We operate 2,520 hotels under 1,635 147,000 75 6,700 direct management contract and an additional 2,380 hotels under franchise contract in more than 100 countries.

OUR GLOBAL PRESENCE PROVIDES OWNERS WITH REAL BENEFITS

— Powerful brands and performing services — Proven processes and large economies of scale 14%* — Strong local operations * expertise and support Americas 31%

— Ongoing financial returns Asia-Pacific

505 99,500 130 18,300 1,135 219,600 545 101,000

9%* Africa & ROOMS NETWORK & PIPELINE Middle East

66% 67% 280 61,600 170 43,000 40% 35% 34% 33% 31% 34% 34% 26%

PREMIUM FRANCHISE MANAGEMENT ECONOMY MIDSCALE All figures as of end June 2019 & LUXURY HOTEL ROOM NETWORK NETWORK *Based on number of rooms as of end June 2019 (717,314 rooms) CONTRACT SEGMENT PIPELINE PIPELINE **Excluding France

4 5 Most diversified hotel player with 38* hotel brands and 30 residential brands across more than 100 countries

Accor offers the Classic Collections Lifestyle Resorts Extended Stay Branded Private Residences largest brand portfolio in the hotel industry comprised of internationally acclaimed luxury and premium brands as well as popular Luxury midscale and economy brands, in-demand lifestyle smart concepts and awe-inspiring resorts. Alongside our celebrated hotel brands, Accor also manages serviced LIVING LIVING residences catering to extended-stay guests and branded private Premium residences.

LIVING LIVING

Midscale

Economy

Raffles 15 hotels & 2,302 rooms / Banyan Tree 28 hotels & 3,354 rooms / Delano 2 hotels & 1,308 rooms / Fairmont 77 hotels & 30,113 rooms Hyde 2 hotels & 460 rooms / Mövenpick 94 hotels & 23,010 rooms / Grand Mercure 56 hotels & 12,679 rooms / Novotel 527 hotels & 102,795 rooms SLS 8 hotels & 3,457 rooms / SO/ 8 hotels & 1,099 rooms / Sofitel 120 hotels & 29,570 rooms / The House of Originals 4 hotels & 733 rooms Mercure 812 hotels & 105,694 rooms / Adagio 64 aparthotels & 7,602 apartments / Mama Shelter 10 hotels & 1,280 rooms / Tribe 1 hotel & 126 rooms Rixos 24 hotels & 8,877 rooms / Mantis 32 hotels & 764 rooms / MGallery 103 hotels & 10,883 rooms / Mondrian 5 hotels & 1,030 rooms ibis 1,209 hotels & 154,328 rooms / ibis Styles 501 hotels & 52,111 rooms / Adagio access 46 aparthotels & 4,849 apartments Pullman 131 hotels & 38,448 rooms / Swissôtel 31 hotels & 13,156 rooms / Angsana 14 hotels & 2,037 rooms / 25hours 13 hotels & 2,065 rooms ibis budget 625 hotels & 62,295 rooms / greet 1 hotel & 52 rooms / Jo&Joe 2 hotels & 283 beds

*With Adagio, Sofitel Legend (5 hotels, 874 rooms), and regional brands: Art Series (8 hotels, 1,959 rooms), Peppers (28 hotels, 2,006 rooms), The Sebel (29 hotels, 2,006 rooms), Mantra (77 hotels, 15,467 rooms), Breakfree (23 hotels, 3,450 rooms) and HotelF1 (173 hotels, 13,276 rooms) Figures as of end June 2019 6 7 Powerful digital ecosystem to boost hotels’ revenue & performance

Unmatched distribution channels. Innovative digital technologies. Global breadth and economies of scale. DIGITAL Wherever you are, the power State-of-the-art booking of our distribution platform maximizes sales portal, brand & partner and revenue, at best market conditions. websites and apps that drive over 40% of revenue

RESERVATIONS LOYALTY & CUSTOMER CARE

Award-winning program One integrated Central with 58 million members Reservation System (CRS) that gains that handles 28,000 members 200k bookings per day every day 1 2 3 Acquisition \\Distribution Retention REVENUE 335 MILLION 110 THE MOST MANAGEMENT SALES YEARLY VISITS DISTRIBUTION INTERNATIONAL ACROSS OUR CHANNELS AND FAST GROWING Next-gen revenue Worldwide sales power WEB SITES AT BEST MARKET LOYALTY PROGRAM IN management that gives with 700 sales & APPLICATIONS CONDITIONS THE INDUSTRY WITH you +5% global average in representatives €45 MILLION 66% 58 MILLION RevPar performance in 50 sales offices INVESTED IN SEA GLOBAL AVERAGE LE CLUB ACCORHOTELS EACH YEAR CONTRIBUTION RATE LOYALTY MEMBERS AND TO HOTEL REVENUE 126 MILLION WITH OUR CHINESE PARTNER, HUAZHU

8 9 Reliable partner relationship to ensure hotels’ success & profitability

Management Franchise contract \ contract

By choosing Accor, you are joining forces By joining us, you benefit from the strength with a global leading hotel operator of our global network of 2,380 locally run running 2,520 hotels. franchised hotels. We sell and manage hotel’s day-to-day We stimulate hotels’ sales, increase operations, from budgets and accounting your average room rate and generate to performance and personnel. additional revenue. We implement decisions made with you. Our local experts help you at every step, from integrating your hotel into your We run effectively your hotel and boost brand to marketing your franchise, year your profits. after year.

Your benefits

1 GAIN strong brand awareness & brand premium

2 ENTRUST your hotel’s distribution to a global digital expert

3 BOOST your sales, ensuring a significant pool of international guests

4 GENERATE additional revenue for your hotel

5 CONTROL your costs, benefiting from the best market conditions

6 MAXIMIZE your profits

7 BENEFIT from top advantages by joining our partner loyalty program NOVOTEL AUCKLAND AIRPORT NEW ZEALAND

10 11 FIND YOUR LOCAL DEVELOPER CONTACT

group.accor.com/hoteldevelopment OPENING SIGNING & 2019 2018 154 KEYS, MAHANAKHON, THAILAND, BANGKOK ORIENT EXPRESS Photo: library photo © Accor – Cover 2019 – Photos 2019 February August