Public Document Pack To: Councillor Wheeler, Convener; Councillors Bell and Graham, Vice Conveners; and Councillors Cormie, Delaney, Lesley Dunbar, Jackie Dunbar, Henrickson, Lumsden, Macdonald, McRae, Audrey Nicoll and Stewart, the Depute Provost. Town House, ABERDEEN 12 November 2020 OPERATIONAL DELIVERY COMMITTEE The Members of the OPERATIONAL DELIVERY COMMITTEE are requested to meet in Council Chamber - Town House on THURSDAY, 19 NOVEMBER 2020 at 2.00 pm. Members of the public are not permitted into the Town House at this time but the meeting will be webcast and you can watch it at this link. FRASER BELL CHIEF OFFICER - GOVERNANCE B U S I N E S S DETERMINATION OF URGENT BUSINESS 1 There are no items of urgent business at this time. DETERMINATION OF EXEMPT BUSINESS 2 There are no items of exempt business DECLARATIONS OF INTEREST 3 Members are requested to intimate any declarations of interest REQUESTS FOR DEPUTATION 4 There are no requests for deputation at this time MINUTE OF PREVIOUS MEETING 5 Minute of the Previous Meeting of 10 September 2020 (Pages 5 - 8) COMMITTEE PLANNER 6 Committee Business Planner (Pages 9 - 14) NOTICES OF MOTION 7 There are no reports under this heading REFERRALS FROM COUNCIL, COMMITTEES AND SUB COMMITTEES 8 There are no reports under this heading FINANCE, PERFORMANCE, RISK AND SERVICE WIDE ISSUES 9.1 Performance Report - CUS/20/176 (Pages 15 - 68) GENERAL BUSINESS 10.1 Annual Effectiveness Report - COM/20/110 (Pages 69 - 84) 10.2 Cluster Risk Register and Assurance Maps - OPE/20/212 (Pages 85 - 126) 10.3 Annual Assurance Statement - CUS/20/218 (Pages 127 - 140) 10.4 Housing Allocation Policy - CUS/20/188 (Pages 141 - 226) EHRIAs related to reports on this agenda can be viewed here Service Updates for this Committee can be viewed here Website Address: www.aberdeencity.gov.uk Should you require any further information about this agenda, please contact Lynsey McBain on 01224 522123 or email [email protected] This page is intentionally left blank Agenda Item 5 OPERATIONAL DELIVERY COMMITTEE ABERDEEN, 10 September 2020. Minute of Meeting of the OPERATIONAL DELIVERY COMMITTEE. Present:- Councillor Wheeler, Convener; Councillors Bell and Graham, Vice-Conveners; Councillor Stewart, the Depute Provost and Councillors Cormie, Delaney, Jackie Dunbar, Lesley Dunbar, Henrickson, Lumsden, Macdonald, McRae and Audrey Nicoll The agenda and reports associated with this minute can be found here. Please note that if any changes are made to this minute at the point of approval, these will be outlined in the subsequent minute and this document will not be retrospectively altered. MINUTE OF THE PREVIOUS MEETING OF 5 MARCH 2020 1. The Committee had before it the minute of the previous meeting of 5 March 2020, for approval. The Committee resolved:- to approve the minute as a correct record. COMMITTEE BUSINESS PLANNER 2. The Committee had before it the committee business planner as prepared by the Chief Officer – Governance. The Committee resolved:- (i) to agree to remove items 4 (Supported Rent Scheme); 5 (Developer Request to Remove Dubford Bus Gate); 6 (Roads Winter Service Plan 2020-21); and 7 (Performance Report), subject to the decisions taken in respect of items 4, 6 and 7 later on the agenda; (ii) to request that the Chief Officer – Customer Services, pass feedback regarding the Spaces for People initiative to the weekly meeting that was held with group leaders and to check if updates had been sent to elected members; and (iii) to otherwise note the information provided on the Committee business planner. PERFORMANCE REPORT - CUS/20/075 3. The Committee had before it a report by the Chief Operating Officer and the Director of Customer Services, which presented Committee with the status of key performance measures relating to the Operations function. Page 5 2 OPERATIONAL DELIVERY COMMITTEE 10 September 2020 Members discussed the performance report in detail and offered various observations. The report recommended:- that the Committee provide comments and observations on the performance information contained in the report Appendix. The Committee resolved:- (i) to thank officers for their continued efforts during an exceptionally difficult period in regard to COVID-19; (ii) to request that the Chief Officer – Early Intervention and Community Empowerment, look at incorporating the supermarket vouchers with the Food for Funds scheme and to provide the information to members, by way of email; (iii) to request that officers in Waste Services look at the performance indicator in regard to whether income from the garden waste service should be netted and to generally review the waste disposal performance indicator; and (iv) to otherwise note the information contained within the Performance Report. ROADS WINTER SERVICE PLAN 2020-21 - OPE/20/114 4. The Committee had before it a report by the Chief Operating Officer, which presented the proposed Roads Winter Service Plan 2020-21 and explained changes from previous years. The report recommended:- that the Committee – (a) approves the Roads Winter Service Plan 2020-21; and (b) delegates authority to the Chief Officer – Operations and Protective Services to, following consultation with the Chief Officer – Finance, continue to deliver the Winter Maintenance Service. The Committee resolved:- (i) to request that officers provide information outwith the meeting to Councillor Cormie regarding Leadside Road in Rosemount and the arrangements for salting; and (ii) to otherwise approve the recommendations contained in the report. RENT SUPPORT SCHEME FOR CARE EXPERIENCED YOUNG PEOPLE - OPE/20/115 5. The Committee had before it a report by the Chief Officer – Integrated Children’s and Family Services, which provided details of a Rent Support Scheme for Care Experienced Young People (CEYP). The report also advised that due to the COVID-19 Page 6 3 OPERATIONAL DELIVERY COMMITTEE 10 September 2020 pandemic this had not been possible however work to develop and implement the scheme had been progressed by officers. The report recommended:- that the Committee – (a) note that the process to introduce a Rent Support Scheme for Care Experienced Young People had been agreed and was in operation. The Committee resolved:- (i) to thank officers for their efforts with the scheme and for producing the report; and (ii) to otherwise approve the recommendation contained in the report. - Councillor John Wheeler, Convener Page 7 This page is intentionally left blank Page 8 A B C D E F G H I OPERATIONAL DELIVERY COMMITTEE BUSINESS PLANNER The Business Planner details the reports which have been instructed by the Committee as well as reports which the Functions expect to be submitting for the calendar year. 1 Delayed or Terms Explanation if Recommend Minute Reference/Committee Decision or of delayed, Report Title Update Chief Officer Directorate ed for Purpose of Report Referen removed or removal or ce transferred 2 transfer, 3 19 November 2020 The purpose of this report is to present Committee On agenda Business with the status of key performance measures relating Intelligence and Performance Report Louise Fox Customer 1.1.3 to the Operations Directorate (non-Education). Performance 4 Management To seek approval for the Council’s Annual On agenda Early Annual Assurance Assurance Statement Neil Carnegie Intervention and Customer 1.1.4 Statement 5 Community Committee Annual To present the annual effectiveness report for the On agenda Delayed due to Effectiveness Report Committee COVID 19 and Fraser Bell Governance Governance GD8.5 D the inpact on officers 6 workloads. Traffic Management To advise the committee as to the functionality and Delayed as it was to contain an element of Measures for TECA site success of the measures installed within and around public consultation into Page 9 the TECA site, this being based on a review from the the parking behaviours events held to date. of those attending Jack Operations and TECA. However due to Covid-19 diverting Penman/Ross Protective Operations 1.1.1 D resources, and the Stevenson Services suspension of events at TECA, consultation and the report have been delayed. Service update will be issued to outline 7 Jacqui the delay. Cluster Risk Register To report on the cluster risk register. On agenda MacKenzie, David Gammie, Derek McGowan, Various Various 1.1.4 Mark Reilly, Graeme Agenda Item 6 8 Simpson On agenda Early At the budget meeting on 2 March 2020, it was Intervention and Housing Allocation Policy agreed that a report be brought back after reviewing Derek McGowan Customer 1.1.5 Community the Council Housing Allocation Policy. Empowerment 9 10 13 January 2021 Performance Report The purpose of this report is to present Committee Business with the status of key performance measures relating Intelligence and Louise Fox Customer 1.1.3 to the Operations Directorate (non-Education). Performance 11 Management Various Small Scale To present the results of the initial statutory Traffic Management consultation process undertaken. (Will only be Operations and Stage 2 presented if representations are received during the Doug Ritchie Protective Operations 1.1.1 Services 12 statutory consultation process) A B C D E F G H I Delayed or Terms Explanation if Recommend Minute Reference/Committee Decision or of delayed, Report Title Update Chief Officer Directorate ed for Purpose of Report Referen removed or removal or ce transferred 2 transfer, Waste Strategy Operations and Pam Walker Protective Operations TBC Services 13 Waste and Recycling Policy Review Operations and Pam Walker Protective Operations TBC Servies 14 Northern Roads This report is intended to present Members with the Collaboration Joint annual report on activities and sets out the range of Operations and Committee reports that the Joint Committee has overseen in Doug Ritchie Protective Operations 1.1.1 Annual report on financial year 2019 / 20 and sets out some of the Services Activities areas that are likely to be considered in the coming 15 period.