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2012 Annual Report a Fortune 500 Company and One of the Nation’S Largest Cable Operators, Charter Communications, Inc

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2012 Annual Report a Fortune 500 Company and One of the Nation’S Largest Cable Operators, Charter Communications, Inc TRIPLE PLAY CUSTOMER CHARTER GUARANTEE BUSINESS PHONE UNLIMITED CLOUD DRIVE INTERNET TV CALLING ONLINE MANAGER ON SECURITY SUITE DEMAND BANDWIDTH MOBILE APPS C h a r t HD er C Delivering More HD o m m u n TRIPLE PLAY i CUSTOMER ca BANDWIDTH t i GUARANTEE o n CHARTER s , ON I BUSINESS n DEMAND c UNLIMITED . CALLING 2 0 1 SECURITY 2 PHONE A SUITE TV n n u INTERNET a l R ONLINE e p o MANAGER r t CLOUD BANDWIDTH DRIVE MOBILE APPS 2012 Annual Report A Fortune 500 company and one of the nation’s largest cable operators, Charter Communications, Inc. provides advanced TV, Internet and telephone services to more than 5 million homes and businesses across 25 states. We connect our customers to the world through a high capacity superior network, advanced technologies and the unwavering commitment of our 17,800+ employees to delivering outstanding service. Charter currently offers more than 100 HDTV channels, 10,000+ video-on-demand titles, fully-featured telephone service and Internet speeds that are among the nation’s fastest. Our commercial services unit, Charter Business®, provides scalable, tailored and cost-effective communications solutions to businesses of all sizes, including Internet access, data networking, business telephone, video/music entertainment services and wireless backhaul. Charter Media® provides a full range of innovative advertising sales and pro- duction services. Charter is headquartered in Stamford, Connecticut and trades on the NASDAQ Stock Market under the symbol CHTR. For more information, please visit charter.com. Reaching More 4TH LARGEST CABLE PROVIDER SERVING MORE THAN 5 MILLION RESIDENTIAL AND COMMERCIAL CUSTOMERS IN 25 STATES SUPERIOR PLATFORM AND OFFERING Well positioned to compete with a powerful, two-way, high-capacity, interactive network PRODUCTS HD TV INTERNET PHONE Offering More In 2012, Charter continued to enhance our product set. Mid-year, we launched a new pricing and packaging strategy designed to drive deeper product penetration and higher revenue per customer, lower transaction costs per customer and extend customer lifetime. Charter Communications, Inc. 1 Delivering More… DEAR SHAREHOLDERS, This is an exciting time at Charter, with signif- icant change and an opportunity for faster growth. When I joined the company last year, I saw that we had a number of strengths: an upgraded and bidirectional cable network; an attractive market footprint; and many talented employees committed to serving our customers and growing our business. These strengths give us the opportunity to create shareholder value by increasing our market penetration, by add- Thomas M. Rutledge, President and ing new customers and by deepening our Chief Executive Officer relationships with existing customers. In 2012, we made fundamental changes to our strategy and accelerated plans to achieve customer growth. The first and most visible change was developing new pricing and packag- ing across all of our products, simplifying the message and increasing value to our customers. Doing so has helped us better position our products and focus our selling efforts. As a cornerstone of that new offer, we made dramatic improvements to our video product, increasing the number of HD channels we offer to more than 100 and actively marketing digital products. Our goal is for Charter to be an all-digital provider by the end of 2014. Exiting the analog television business allows us to do two important things: put our best product REVENUE (IN MILLIONS) in front of more customers, and reclaim valuable bandwidth to continue to expand $7,504 our video and broadband offerings. $7,034 $7,224 Our new pricing and packaging also made Charter’s digital phone service even more attractive, enabling us to now offer what we believe is the most competitive triple play package—video, Internet and 2010 2011 2012 phone—available in our markets. Pro forma for certain acquisitions and divestitures as if they occurred on January 1, 2010. 2 2012 Annual Report ADJUSTED EBITDA 2010 2011 2012 * TRIPLE PLAY PENETRATION 2010 2011 2012 REVENUE THIS IS AN EXCITING TIME AT CHARTER, WITH SIGNIFICANT CHANGE AND AN OPPORTUNITY FOR FASTER GROWTH “ 2010 2011 2012” ADJUSTED EBITDA (IN MILLIONS) Finally, we have reorganized our opera- tions and business processes to improve $2,595 $2,680 $2,694 service quality everywhere we operate. That includes network maintenance and capital spending practices, roles and responsibilities across the organization and ensuring that our technicians and customer service representatives have the training 2010 2011 2012 and tools to do their jobs at the highest *See Use of Non-GAAP Financial Measures on page F-47 of this Annual Report. quality standards. These initiatives put us in a better position to improve our services and increase our market penetration. We now offer highly competitive video, phone and Internet services that are among the best in the country—and we offer it all in a package deliveringTRIPLE superior PLAY value. PENETRATION This combination of advantages creates significant opportunity for Charter. It’s still early in our efforts, but our 2012 results are encouraging. We grew revenue 3.9% last year and added nearly 110,000 new residential customer relationships. Moreover, our revenue growth was accelerating at the end of the year. As we ended 2012, approximately 30% of our customer base was under our new pricing and packaging. These customers have richer products, are less likely to require service calls, and are less likely to churn. In addition to our progress in the residential market, we also have a tremendous opportunity in commer- cial services, providing advanced broadband and telecommunications services to the busi- 2010 2011 2012 ness market. That opportunity is just beginning to be developed in Charter’s footprint, and in 2012, we saw another year of 20% revenue growth in this part of our business. Our adjusted EBITDA was $2.694 billion in 2012, and over time, the operational improve- ments and pricing strategies are designed to grow the bottom line with free cash flow to follow. Progress toward these goals will be measured by deeper product penetration, higher revenue per relationship, lower transaction costs per customer, and longer customer lifetimes. In 2013, we are focused on a few key areas of execution. The first is to maximize the full potential of our two-way, high-capacity, interactive cable plant. This means maintaining our superior Internet speeds and reliability, investing in plant improvements that sustain high Charter Communications, Inc. 3 REVENUE 2010 2011 2012 ADJUSTED EBITDA WE HAVE ACHIEVED A GREAT DEAL IN A SHORT PERIOD OF TIME 2010“ 2011 2012 ” TRIPLE PLAY PENETRATION (PERCENT) performance and reduce service failures, 29.1 29.9 28.1 and migrating our customer base to all-digital. The second area of focus is improving our products and features. Current initia- tives include the development of a cloud- based user interface and search services 2010 2011 2012 that give customers more purchasing flexi- Represents residential customers receiving all three Charter service o erings as a % of residential customer relationships. bility. We are also developing a live stream- ing capability that enables customers to access content from smart devices. Operations and customer care improvements will also continue in 2013, particularly as the organizational and process changes we made in 2012 take hold. We are moving in the right direction on many fronts, and continue to improve the service we deliver to our customers. Finally, we are focused on driving commercial growth using the product, service, and network improvements that we have accelerated throughout our business. We have achieved a great deal in a short period of time. I want to extend my sincere thanks to Charter’s nearly 18,000 employees for embracing the change with enthusiasm and energy. I also want to thank the more than five million Charter customers throughout the country and our supporters in the investment community. Our goal is to continue to improve, rewarding our customers, employees, and shareholders with the additional value we create. Best regards, Thomas M. Rutledge President and Chief Executive Officer Charter February 22, 2013 4 2012 Annual Report CHARTER IS WELL POSITIONED STRONG PLATFORM & SCALE • Highly capable network covering more than 12 million passings; $9.5 billion commercial market • Offering best-in-class Internet and competitive video and phone products in residential and commercial markets • Change in national go-to-market approach and operating strategies designed to create competitive advantage SIGNIFICANT PENETRATION & OPERATING GROWTH UPSIDE • Significant opportunity to increase residential and commercial penetration • Compelling products, pricing and packaging encourage adoption of fully-featured services throughout the home • Enhancing products and service to increase revenue per customer, lower transaction costs and extend customer relationship UNIQUE & ATTRACTIVE FINANCIAL PROFILE • Growth strategy designed to generate attractive returns on invested capital and increase cash flow per home passed • Moderate leverage target and return-oriented use of cash • Opportunistically improving maturity profile, and lowering interest cost • Expect no significant cash income taxes until after 2017 due to $8.9 billion tax basis in assets and $7.7 billion tax loss carryforwards Charter Communications, Inc. 5 OpERAtiNG SUmmARY Financial Information Pro Forma For the year ended December 31, (in millions, except ARPU data)
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