Reception Manual
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Guidance for Drivers using the Loading Bay The Walbrook Building The Walbrook Building Drivers Guidance Version Control Version Release Date Description of Changes Issued by 0.0 Draft 1.0 18 September 2018 Full Review VMW 2.0 2.1 Distribution Company Contact or Company position Date All Occupier Companies AS REQUIRED CBRE Building Management Team Security – Knightsbridge Site Manager M&E – CBRE GWS Site Manager Cleaning – DOC Cleaning Site Supervisor 2 | P a g e The Walbrook Building Drivers Guidance Contents 1. WELCOME TO THE WALBROOK BUILDING LOADING BAY ........................................................................ 4 THE WALBROOK BUILDING .................................................................................................................................. 4 MAIN RECEPTION .............................................................................................................................................. 4 LOADING BAY ................................................................................................................................................... 4 2. BUILDING MANAGEMENT ....................................................................................................................... 5 3. ARRIVAL AT THE WALBROOK LOADING BAY ............................................................................................ 5 4. ATTENDING LOADING BAY ...................................................................................................................... 6 5. GENERAL LOADING BAY SAFETY GUIDANCE ............................................................................................ 6 6. LOADING AND UNLOADING IN THE LOADING BAY (POSTROOM) ............................................................ 8 7. LOADING AND UNLOADING IN THE LOADING BAY (GOODS LIFT) ............................................................ 9 8. LOADING AND UNLOADING FROM BAYS 3 AND 4 ................................................................................. 10 9 VEHICULAR MOVEMENTS ...................................................................................................................... 11 10 EXITING THE BUILDING .......................................................................................................................... 12 11 DELIVERY BOOKING ............................................................................................................................... 12 12 LOADING BAY RESTRICTIONS................................................................................................................. 12 TURNING FROM CANNON STREET INTO SALTERS HALL COURT .................................................................................. 13 HEIGHT AND GENTLE SLOPE ENTRY INTO THE LOADING BAY ..................................................................................... 16 TURNING THE VEHICLE AROUND ......................................................................................................................... 17 SINGLE LANE ACCESS ROAD TO SALTERS HALL COURT .............................................................................................. 18 OTHER RESTRICTIONS ....................................................................................................................................... 19 13 GENERAL DIRECTIONS ........................................................................................................................... 20 14 CITY OF LONDON WEIGHT LIMITS .......................................................................................................... 21 SPECIFIC WEIGHT LIMIT BANS ............................................................................................................................ 21 7.5T MGW AREA BAN – MAP A ....................................................................................................................... 22 APPENDIX A – EXAMPLE OF DELIVERY/COLLECTION BOOKING FORM ......................................................................... 23 16 APPENDIX C – VAN WALK AROUND GUIDE ............................................................................................ 24 17 APPENDIX D – HGV WALK AROUND GUIDE ........................................................................................... 25 18 APPENDIX E – VEHICLE SIZE GUIDE (LESS THAN 7.5TONNE) ................................................................... 26 3 | P a g e The Walbrook Building Drivers Guidance 1. Welcome to the Walbrook Building Loading Bay The Walbrook Building The Walbrook building (TWB) is a high quality office headquarters building in the heart of the city of London. The Walbrook Building sits within the historic central core of the City of London and enjoys unrivalled communications with underground and main line stations adjacent to the site. The building is located adjacent to the Mansion House, approximately one minute walk from Bank Station, whilst the Southern end of the building is opposite Cannon Street Station. Reception Loading Bay Main Reception The Main Reception is on 25 Walbrook, London, EC4N 8AF. The reception is the entry point for all visitors and under no circumstances can deliveries be made via this entrance. Loading Bay The Loading Bay is on 1 Salter’s Hall Court, London EC4N 8AH. The Loading Bay is the entry point for all deliveries, couriers and contractors into the building. 4 | P a g e The Walbrook Building Drivers Guidance 2. Building Management The Building Management team is responsible for all internal and external common parts of the building. Occupiers and Retailers are responsible for those areas demised to them under their leases. Should the situation require, the Loading Bay Officer will contact the Building Management team as detailed below: Tel: +44 (0)20 7280 0145 Victoria Melbourne Webb Mob: +44 (0) 7585 900 439 Building Manager E-mail: [email protected] Tel: +44 (0)20 7280 0144 Neale Paveley Mob: +44 (0) 7885 214055 Assistant Building Manager E-mail: [email protected] Tel: +44 (0)20 7280 0141 Gerrard Marshall Mob: +44 (0) 7889 225517 Assistant Building Manager E-mail: [email protected] 3. Arrival at the Walbrook Loading Bay Whether you are delivering to an Occupier, Retailer or the Building Management please proceed to the Walbrook Loading Bay. This is located to the south of the building, opposite Cannon Street Train Station. Where achievable we ask that vehicle pull over on the right hand side (highlighted green below), of the ramp to allow free exit from the Loading Bay. If the Loading Bay is full please draw into Oxford Court (the slip road beside the garden) or proceed to Bush Lane (on the opposite side of Cannon Street to the left of Boots) where you can temporarily park up (single yellow line) and/or turn around. 5 | P a g e The Walbrook Building Drivers Guidance Once in the Loading Bay and if the Loading Bay Officer is not visible, please proceed to the Security office located on the right as you enter the Loading Bay. In the event the Loading Bay shutter is down, please activate the Intercom located to the right hand side after the bollards. 4. Attending Loading Bay Once the Loading Bay is ready to process you the bollards will be lowered and the shutter will be raised allowing access. You must wait until motioned forward by the Loading Bay Officer before proceeding. The Loading Bay Officer will instruct you on which area of the loading bay you are to park up in. Although not marked we have 4 bay areas as indicated on the plan below. Where possible vehicles should always reverse into bays, under the supervision of a trained banksman (if travelling with one) or the Loading Bay Officer. Pedestrian routes are clearly marked and indicated by either fixed or moveable barriers. No vehicle is allowed to trespass into these walkways. Please note that from time to time pedestrian routes around the loading bay may change. Please remain vigilant of this at all times. 5. General Loading Bay Safety Guidance Your safety whilst at The Walbrook Building is very important to us. NO TASK IS SO URGENT AND NO SERVICE IS SO IMPORTANT THAT WE CANNOT TAKE THE TIME TO DO IT SAFELY Each driver when outside of their vehicle will, as a mandatory requirement, wear a high visibility vest or jacket and safety footwear. Additional protection may be required depending on the goods being unloaded – hard hat, safety glasses, gloves, etc. 6 | P a g e The Walbrook Building Drivers Guidance Drivers who fail to comply will not be allowed access to the Loading Bay and will be refused access. The Building Management team reserves the right to refuse future access to any driver who breaches the following rules. DO NOT Exceed the 5 mph (10kph) Loading Bay speed limit. DO NOT Park or stop on yellow hatched lines or other designated ‘No parking’ area. DO NOT Reverse without the guidance of a banksmen DO NOT Allow passengers or young persons under the age of 18 to enter the Loading Bay Area. DO NOT Abuse or use inappropriate language to Loading Bay Staff, other drivers or other building users DO NOT Use a mobile telephone whilst driving in the Loading Bay, this includes hands free devices. DO NOT Smoke or drink or eat in and around the Loading Bay YOU MUST Comply with all PPE requirements. YOU MUST Drive on the right hand side of the road, unless indicated otherwise. YOU MUST Comply with all instructions given by signs and Loading Bay Staff. 7 | P a g e The Walbrook Building Drivers