Historic Hotels Meetingat

DMC Success Stories Pg 10 International Incentives Pg 14

A COASTAL COMMUNICATIONS CORPORATION PUBLICATION NOVEMBER 2012 VOL. 30 NO. 11 $9.00 www.themeetingmagazines.com

Meeting at Historic Hotels Where Quality and Service Are Legendary PAGE 18

Kate Stockton, CMP, president of Philadelphia-based Stockton & Partners, staged a meeting at the 1930s era Hotel Hershey, in Hershey, PA. Photo by Susan Beard Design photography Photo by ➠ FLIP for the 2012 Awards of Excellence B:16.5” T:15.5” S:15”

“our job isn’t just about hosting meetings. it’s about inspiring people.”

I know that every company has a unique personality, so choosing the right environment for your meeting is key. With exceptional amenities that perfectly reﬂ ect local culture, you’ll ﬁ nd a Hyatt resort in any of our 20 breathtaking locations that will motivate and inspire your attendees.

I’m Henry Fuller, Resort Host, Hyatt Regency Indian Wells Resort & Spa. For 47 years, I’ve been making sure that every day is a good day for our guests. Find out how we can help you create the perfect meeting at hyattmeetings.com. B:11.125” T:10.75” S:9.75”

FS:7.25” FS:7.25” F:7.75” F:7.75”

This advertisement was prepared by BBDO New York Filename: P25829_HYT_GEN_V8.indd CLIENT: Hyatt Proof #: 8 Path: Studio:Volumes:Studio:MECHANIC... Created: 6-21-2012 12:10 PM PRODUCT: Hyatt Meetings-Henry Spread Mechanicals:P25829_HYT_GEN_V8.indd Saved: 8-8-2012 10:47 AM JOB#: P25829 Operators: Young, Michael / Robinson, David Printed: 8-8-2012 10:47 AM SPACE: Spread 4/C Print Scale: 64.18% BLEED: 16.5” x 11.125” TRIM: 15.5” x 10.75” Fonts Ink Names SAFETY: 15” x 9.75” Helvetica Neue (47 Light Condensed), Scala (Caps, Italic, Regular) Cyan GUTTER: 0.5” Graphic Name Color Space Eff. Res. Magenta PUBS: None HenryFuller_CMYK.psd (CMYK; 248 ppi, -249 ppi) Yellow Black ISSUE: None TRAFFIC: Dean Farella ART BUYER: None ACCOUNT: None RETOUCH: None PRODUCTION: Tony Russo ART DIRECTOR: None COPYWRITER: None ISSN 0739-1587 USPS 716-450 TABLEOFCONTENTS www.TheMeetingMagazines.com

VOLUME 30 NO. 11 NOVEMBER 2012 A COASTAL COMMUNICATIONS CORPORATION PUBLICATION COVER STORY Meeting at Historic Hotels Where Quality and Service Are Legendary By George Seli

The Plaza, A Fairmont Managed Hotel, which reached Page 18 the century mark in 2007, boasts the quintessential Photo courtesy of The Plaza Manhattan location across from Central Park.

FEATURES DEPARTMENTS Awards of 10

Two world-class desTinaTions over 150,000 sq. FT. oF MeeTing space and 1,300 rooMs & suiTes MinuTes FroM The sTrip and airporT wiTh coMpliMenTary shuTTle service Page 10 Page 14 sClV.COm/luxuRymEEtinGs | 866.617.1777 Photo courtesy of Tourism New Zealand New Photo courtesy of Tourism Photo courtesy Orleans of Destination New Attendees danced the night away at their “best event A bungy jumper swan diving from the Kawarau Bridge ever.” Destination New Orleans arranged the ’80s-style in New Zealand is the highlight of an adventure party for a client at a premier New Orleans hotel. incentive program but not for the faint of heart. Condé nast Corporate & Incentive Travel (USPS 716-450) is published monthly by Coastal Communications Corporation, 2700 North Military Trail — Suite 120, Boca Raton, FL 33431-6394; 561-989-0600. Single copies traveler $9.00 U.S.A. only. Yearly subscription price is $90.00 in the U.S.A.; Canada and foreign is $150.00. Back copies $10.00 U.S.A. only. Distributed without charge to qualified personnel. Periodicals Postage Paid at Boca Raton, FL, and additional mailing offices. POSTMASTER: Please send address changes to Corporate & Incentive Travel, 2700 North Military Trail — Suite 120, Boca Raton, FL 33431-6394. Nothing contained in this publication shall constitute an endorsement by Coastal Communications Corporation (Corporate & Incentive Travel), and the publication disclaims any liability with respect to the use of or reliance on any such information. The information contained in this publication is in no way to be construed as a recommendation by C&IT of any industry standard, or as a recommendation of any kind to be adopted, by or to be binding upon, any corporate/incentive travel planner or agent. Reproduction of any portion of this publication by any means is strictly forbidden. Editorial contributions must be accompanied by return postage and will be handled with reasonable care. However, the publisher assumes no responsibility for return of unsolicited photographs or manuscripts. Subscribers: Send subscription inquiries and address changes to: Circulation Department, Corporate & Incentive Travel, 2700 North Military Trail — Suite 120, Boca Raton, FL 33431-6394. Provide old and new addresses including zip codes. Enclose RED ROCK RED ROCK & GVR RED ROCK & GVR RED ROCK © 2012 Station Casinos, LLC, Las Vegas, NV address label from most recent issue and please allow five weeks for the change to become effective. Printed in U.S.A. © 2012

4 November 2012 • Corporate & Incentive Travel • TheMeetingMagazines.com

JOB #: STA 84303 Ad TITLE: GVR/RR Meetings PUBLICATION: Corporate & Incentive Travel INSERTION dATE: NOVEMBER 2012 COLOR INFO: 4C TRIM: 8.125” x 10.875” LIVE: 7.125” x 9.875” BLEEd: 8.375” x 11.125” PUBLISHER’S MESSAGE Ranked “Highest in Guest Satisfaction Among Upper Upscale Hotel Chains” by J.D. Power and Associates “ I want to meet Everything Old Is New Again at a resort that’s spent a week in Las Vegas last month to attend the highly successful second edi- A COASTAL COMMUNICATIONS CORPORATION PUBLICATION tion of IMEX America. Again, I was very impressed. IMEX Group Chairman Ray WEBSITE IBloom, and his people certainly have figured out how to take a tired concept www.themeetingmagazines.com postcard perfect.” and make it new again. The hosted buyer idea, while not exactly new, boosts at- PUBLISHER/EDITOR-IN-CHIEF tendance, improves effectiveness and provides a win-win for all parties. This year, Harvey Grotsky [email protected] IMEX America’s state-of-the-art technology helped schedule more than 38,000 Grace L. Jan, CAE, CMP appointments — 60 percent more than the inaugu- GROUP PUBLISHER Vice President of Meetings Arthur Hyman Management Solutions Plus, Inc. ral year. Also, the show attracted 2,400 hosted buy- [email protected]

ers, 400 more than last year, and 2,413 exhibiting CREATIVE DIRECTOR companies, (1,867 last year). More than one busi- Mitch D. Miller [email protected] ness associate of long standing remarked that the upbeat mood at the Sands Expo was reminiscent of MANAGING EDITORS Susan Wyckoff Fell the “glory years” of meeting each fall in Chicago at [email protected] IT&ME. How true! All the excitement and buzz of Susan S. Gregg meeting in Las Vegas surely helps draw record num- [email protected] bers for events large and small. CONTRIBUTING EDITORS John Buchanan On the other hand, when your meeting or in- Karen Brost centive needs a dose of the “real thing” to drive Stella Johnson Derek Reveron home your company’s objective and entice your George Seli

people to attend, that’s the time to consider his- PRESIDENT & CEO toric hotels and resorts. Many historic hotels are newly renovated with modern Harvey Grotsky features and amenities, yet maintain the historic appeal and charm that will VICE PRESIDENT OF OPERATIONS leave lasting impressions. David A. Middlebrook [email protected] That’s what Kate Stockton, CMP, president of event planning and meeting man- ADVERTISING SALES OFFICES agement company Stockton & Partners Inc., in Philadelphia did when she staged [email protected] a meeting for a major U.S. apparel manufacturer and distributor. Stockton, who 2700 N. Military Trail, Suite 120 Boca Raton, FL 33431-6394 graces our cover this month, utilized not only the 1930s era Hotel Hershey (in 561-989-0600 · Fax: 561-989-9509 cover photo) but event spaces at Hershey Park as well. In “Meeting at Historic NORTHEAST Hotels — Where Quality and Service Are Legendary,” our cover story on page 18, Jeff Posner Stockton says, “The hotel has so many beautiful architectural details, along with 516-594-2820 · Fax: 516-594-2826 [email protected] the grandeur of the gardens. That old-world feeling sets a tone and a brand. And Omni understands FLORIDA/CARIBBEAN one of the things we like about most historic properties is that they have an inti- Arthur Hyman mate feeling; we are usually not the only group there, but it feels like that.” 561-989-0600, ext. 108 · Fax: 561-989-9509 [email protected] This issue marks our 28th Annual Awards of Excellence. Flip the magazine over to recognize the best of the best — our 2012 award-winning convention & visitors MIDWEST/SOUTHWEST/SOUTHEAST Make your next event or meeting unforgettable by holding it at a one-of-a-kind 561-989-0600, ext. 114 · Fax: 561-989-9509 Omni resort. From ski destinations and beach resorts to mountain retreats and bureaus, hotels and resorts. [email protected] golf getaways, Omni offers a range of resort experiences — along with versatile LOUISIANA/TEXAS Arthur Hyman meeting space and endless activities to entertain attendees. 561-989-0600, ext. 108 · Fax: 561-989-9509 [email protected] Contact your sales representative to learn about special offers at select resorts.

WEST 800-788-6664 • omniunderstands.com Marshall Rubin Harvey Grotsky 818-888-2407 · Fax: 818-888-4907 [email protected] Publisher HAWAII @OmniMeetings 561-989-0600, ext. 114 · Fax: 561-989-9509 [email protected]

Omni Hotels & Resorts received the highest numerical score among upper upscale hotels in the proprietary J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM. Study based on responses from 61,716 guests measuring 10 upper upscale hotels and measures opinions of guests who stayed in a hotel June 2011–May 2012. Proprietary study results are based on experiences and perceptions of consumers surveyed August 2011–May 2012. Your experiences may vary. Visit jdpower.com. ©2012 Omni Hotels & Resorts.

6 November 2012 • Corporate & Incentive Travel • TheMeetingMagazines.com TheMeetingMagazines.com • Corporate & Incentive Travel • November 2012 7

OMNI-1265G_CIT_8.125x10.875_Grace.indd 1 9/11/12 10:12 AM Mexico’s Tourism NEWS&NOTES Industry Posts SNAPSHOTS Significant Growth Site Introduces New Certification NEW YORK, NY — Mexico’s Secretary of Tourism Gloria Guevara for Incentive Travel Planners released the Sixth Government Report CHICAGO, IL — The new Certified Incentive Specialist (CIS) certification pro- on Tourism. The report chronicles a gram by Site is designed to give professionals a greater understanding of the period of strong growth in tourism ar- theory and practice of creative and effective utilization of incentive and motiva- rivals — both domestic and international tional travel programs to drive business results. Professionals can receive the CIS — in addition to public and private sector designation by attending a two-day live education program that addresses the fun- investment in tourism over the past six damentals of incentives, the value proposition of motivational programs and non- years. Tourism, which constitutes more cash awards, the value chain, the composition of the incentive travel market, and than nine percent of Mexico’s gross the successful planning and delivery of incentives. The first two programs will be domestic product, is a national priority. held this year on December 7 and 8 in Chicago and December 9 and 10 in Los Between 2006 and 2011, the number Cabos, Mexico. Site members receive a preferred registration rate; non-members of domestic and foreign tourists in- receive a complimentary Site membership with their registration. To see full pro- creased from 162 million to 191.5 mil- 1 2 gram content and learn more about CIS certification, visit www.sitecis.com. lion (18.2 percent increase), a historic record. Mexico aggressively pursued a market diversification strategy to re- Hilton’s First All- duce dependence on the United States market, attracting tourists from a Inclusive Resort wide range of other countries including Brazil, China, Russia, Canada and Korea. in Mexico Opens Mexico’s global image was repositioned PUERTO VALLARTA, MEXICO — in part due to organizing and host- 4 5 Hilton Hotels & Resorts has an- ing global forums such as the United nounced the opening of Hilton Puerto The Hilton Puerto Vallarta Resort in Mexico. Nations’ World Tourism Organization, Vallarta Resort, its first all-inclusive the World Travel and Tourism Council 3 resort in Mexico. Hilton Puerto Vallarta Resort features 259 luxury rooms and Americas Summit, the World Economic suites, and is owned and managed by Grupo Hotelero Santa Fe. There are 10,410 Forum, the T20 meeting of Tourism sf of function space at the resort, including seven flexible meeting rooms. Situated Ministers in Merida and the G20 held in in the hotel zone, just minutes away from the international airport and the famous Los Cabos and participating in forums Malecon area, the beachfront resort offers amenities including a fitness gym, the such as OECD and APEC. Secretary “KI” Spa, four à la carte dining options, music lounge and kids’ club. www.hilton.com Guevara said that today, more than ever, Mexico is seen as a global leader in the tourism industry and is well on JW Marriott Brand to Open track to being a top five destination by Luxury Resort in Los Cabos 2018. www.visitmexico.com CABO SAN LUCAS, MEXICO — Marriott International’s luxury hotel brand, JW Marriott Hotels & Resorts, announced plans to open a new 300-room JW $$ Marriott Hotel in Cabo San Lucas, Mexico in 2015. The JW Marriott, located 1, 6 7 within the Puerto Los Cabos master-planned development, will cover approximate- 1,000000 1 The Corporate Travel World (CTW) Asia-Pacific and Incentive Travel & Conventions, Meetings Asia (IT&CMA) 2012 annual conference, ly 14 acres overlooking the Sea of Cortez and offer 820 feet of beachfront, just WINNERWINNER organized by TTG Events and co-locating since 2004, was held at the Bangkok Convention Centre at CentralWorld, Bangkok, Thailand seven miles from Los Cabos International Airport. Puerto Los Cabos comprises a in early October. Martin Winter, (l) chairman of ICCA Asia Pacific Chapter, ICCA Board of Directors and CEO of Gold Coast Tourism (GCT), number of private residences, a marina, an 18-hole golf course designed by Greg Australia, and Facilitator Welf Ebeling, regional director of GBTA Asia at the keynote address. 2 Winners of the TTG Awards at IT&CMA and CTW Asia Pacific 2012. 3 & 6 On October 8, 1,200 of the incentive industry’s finest converged on the Hard Rock Hotel Las Norman and Jack Nicklaus, restaurants and retail space. The hotel will feature Congratulations to Mary Connell, CMP, Assistant Manager, Vegas Beach Club to network at the sold-out Site Nite North America, as IMEX America kicked off. Frank Sinatra’s “Come Fly With Me” a three-meal-a-day restaurant, a signature specialty restaurant, bar and grill and Global Meetings & Events, Bayer Healthcare, served as the evening’s theme song as attendees were greeted by models sporting authentic vintage Delta Air Lines flight attendant a pool bar. The resort also will have 13,131 sf of meeting space, including a di- uniforms from the 1950s, ’60s and ’70s. 4 Marking the 40th anniversary of the phrase “destination management company” and Consumer Care Division, Morristown, NJ, visible main ballroom, breakout rooms and a boardroom. Recreational facilities the DMC concept at IMEX America, Chris Lee, (center) DMCP, CEO of Access Destination Services with his Dad, company founder Winner of the $1,000 Drawing Phil Lee, who coined the term “Destination Management” in 1972. They were joined in the Access booth by Pauline Risbecker Kim, include a swimming pool, spa, an indigenous temazcal sweat lodge, jacuzzi, tennis sponsored by Corporate & Incentive Travel Euromic Sweden. 5 Corporate & Incentive Travel Publisher Harvey Grotsky with Eleonara Garcia Ferrell, meetings director, Mexico at courts and a fitness center. www.jwmarriott.com IMEX America. 7 Paulo Senise (far right), executive director, Rio Convention & Visitors Bureau with IMEX attendees. Photo credits: 1., 2. CTW/IT&CMA; 3., 6. Site; 7. Rio Convention & Visitors 6. Site; 7. Rio Convention Bureau 2. CTW/IT&CMA; 3., Photo credits: 1.,

8 November 2012 • Corporate & Incentive Travel • TheMeetingMagazines.com TheMeetingMagazines.com • Corporate & Incentive Travel • November 2012 9 lots of neon, spandex and disco balls, venue, or the bus for that matter. We •• Check out the staff. Does the as we immersed the 600 attendees in a are the boots on the ground and a local DMC have a DMCP (Destination DESTINATION MANAGEMENT total 1980s environment and created a partner for the corporate planner. We Management Certified Professional) dynamic event that the client said was use all of our local connections to get the on board? This tells you that your the best one ever. The guests were given best deals possible while DMCP knows their profession, just as costume items like boas, glow creating a one-of-a-kind a CMP knows theirs. sticks and sunglasses in order to event that truly makes •• Review the DMC’s professional affili- dress the part, while original mu- the program special. ations, if any. For instance, are they a sic videos played on large screens Paving and guests danced the night away,” “The guests were given costume items says Trosclair. like boas, glow sticks and sunglasses in the Trosclair adds that she doesn’t order to dress the part, while original know if she has ever seen a group Way immerse themselves so much in music videos played on large screens a themed event such as this one, and guests danced the night away.” or have so much fun reliving their Nancy Trosclair, DMCP, President younger years. For several weeks after Destination New Orleans, Kenner, LA the event, she received notes and mes- sages from the corporate management “Most importantly, and this is some- member of a DMC consortium such team and the attendees themselves stat- thing corporate planners might not as the DMC Network? Most consor- ing how fabulous it all was. think about, we also know which vendors tiums have partners who have high “After posting some of the photos on and suppliers are financially stable and criteria such as minimum amounts our company’s Facebook page, positive will still be open for business when the of insurance, real offices (not kitchen feedback continued to roll in,” she says. client’s group finally comes to town.” tables), a minimum of one DMCP on What’s more, Trosclair readily ex- Furthermore, Lyons emphasizes that staff and are CPA-certified as finan- plains, is that Destination New Orleans a partnership with a destination man- cially stable. was able to work exclusively with local agement company is really important •• Identify the kind of insurance they New Orleans suppliers for all those spe- when something unexpected happens. have and what your needs are for your cial details, including décor elements, ca- “A strong DMC is your best ally for a suc- event. Talk to your insurance agent tering and the band, making it a win-win cessful outcome in that kind of situation,” and to your DMC to be sure you are DMC event for everyone. “That was the she notes. To offset that possibility, she covered for everything. icing on the cake,” she says. cautions planners to avoid working with •• Check references. Elegance and Decadence, produced by Accent on a one- or two-person operation. “What “Furthermore, to ensure the success- Arrangements, afforded attendees a unique and memorable float ride through the French Quarter in New Orleans. Paving the Way happens if something happens to the No. ful outcome of the corporate event, re- Photo courtesy of Accent on Arrangements Inc. Planners should rarely go it alone 1 person?” she asks. Her recommenda- member that DMCs are the location when coordinating events of this magni- tions for planners include the following: experts. They will provide planners with Follow DMCs Along the Road to Successful Outcomes tude, especially when they are planning •• First, consult with the knowledge and the right connections estination management com- and destination management for New an event in an unfamiliar city. DMCs ADMEI for a list all in a nice package,” says Lyons. By Stella Johnson panies often get tall orders Orleans special events. Nancy Trosclair, pave the way. As Diane B. Lyons, CMP, of recommended “DMCs work long and demanding from corporate meeting plan- ing extensive local knowledge, exper- DMCP, the president of Destination New hours, like most of our friends in D “DMCs work long and demanding ners and, as they have proven time and tise and resources, specializing in the Orleans, is truly a planner’s best friend. this industry. And great DMCs again, they’re always up to the chal- design and implementation of events, She recently planned a retro ’80s-style hours, like most of our friends in are customer-service oriented lenge — especially those DMCs that activities, tours, transportation and party for a major hotel brand. You re- this industry. And great DMCs are and bring the best supplier/vendor are members of the Association for program logistics.” member the ’80s — that decade of ex- customer-service oriented and bring teams together to create amazing Destination Management Executives In addition, ADMEI accredits compa- treme shoulder pads, high hairdos and events. As you go through the pro- International (ADMEI). ADMEI’s mis- nies and destination professionals and MTV videos, which is now unabashedly the best supplier/vendor teams cess of choosing a DMC, spend the sion is to increase the professionalism provides search tools to help planners replacing the Fabulous ’50s soirees that together to create amazing events.” time up front and go through the due and effectiveness of destination man- find the DMC in a particular location. were once so popular on the corporate Diane B. Lyons, CMP, DMCP, President diligence. All DMCs are not the same. agement through member and industry The following success stories dem- scene. The gala affair, fit more for Boy Accent on Arrangements Inc., New Orleans, LA Engage the DMC in lots of conversa- education, establishment of standard onstrate how DMCs can be a planner’s George and Cyndi Lauper than Connie tions as you go along. They will be your ethical practices and raise the level of best friend. Francis and Ricky Nelson, was staged at DCMP, president of New Orleans-based DMCs in your event location. best partners for success.” awareness of the value of destination a premier hotel in New Orleans. Accent on Arrangements Inc. declares, •• Make sure the destination planner One of Lyons’ recent success stories management to various audiences. Retro Party To give a nod to the 1980s, Trosclair “Anyone can book a venue. The informa- you’ll be working with is certified revolves around an event called Elegance A DMC, according to ADMEI, is a Destination New Orleans is a full- planned an evening inspired by Studio 54 tion is available with just a few clicks on by the Association of Destination and Decadence, a client appreciation day “professional services company possess- service DMC providing event planning but called it Studio ’84. “Included were Google. But a DMC doesn’t just book the Management Executives. in New Orleans for 250 top executives

10 November 2012 • Corporate & Incentive Travel • TheMeetingMagazines.com TheMeetingMagazines.com • Corporate & Incentive Travel • November 2012 11 and their guests. The event been doing just that and, by all drinks. The basic event consisted “If a DMC offers experiences you may combined various elements of accounts, has been successful of meetings, breakouts, banquet, Mardi Gras with the elegance beyond his wildest dreams. In golf, spa and so on. not have heard of before, chances of antiques on Royal Street, as fact, he claims he never even However, CRE8AD8 also sched- are you’re ‘on a win’ already. A well as the unique cuisine of had an interest in destination uled some unique activities such as DMC alleviates stress, time and, the Crescent City. “The mission management except for the a BMW Driving Experience, and the was to top last year’s event, fact that while working for group learned how to make pastries hopefully, some of the costs.” which was dinner served on other companies, he got tired as part of a teambuilding exercise. CEO, CRE8AD8/Meetings, the floor of the Grand Canyon,” of being micromanaged when They also planned off-road excur- Gregorio Palomino, CEP, CWP,

Photo courtesy Orleans of Destination New Incentives & Corporate Events Division, San Antonio, TX says Lyons. “And we did. The he thought he could “do it bet- sions and a citywide scavenger hunt. Destination New Orleans received rave reviews for staging Studio highlight was the roar of the ’84, a special 1980s immersion event for a major hotel brand. ter.” So, he founded CRE8AD8 “It was great, no one got hurt, everyone the hotels and convention centers and to spend thousands. Who do you think motorcycle police followed by in 2007 and set out on a new arrived on time, departed on time and, beyond. If a DMC offers experiences you will get the better deal?” a 100-piece marching high school band. the dinner that ensued. We also had an career path by first handling events for best of all, the client rebooked,” says may not have heard of before, chances And as Sue Carey notes: “The DMC has The clients were blown away when they engaging docent at the home to tell the two of his previous supervisors. Palomino, who suggests the reasons are you’re ‘on a win’ already. A DMC al- already done the research and develop- saw that the floats behind the bands guests all of the Hollywood stories of “I originally wanted have a side busi- why the client automatically rebooked leviates stress, time and hopefully some ment for their destination. It does not were for them to ride on as they practi- Frank Sinatra and Ava Gardner, and the ness that would make a little money with was because CRE8AD8 provided a turn- of the costs,” he says. spend time shopping around, they spend cally glided through the town and owned parties they had there as a couple.” as little stress as possible. Well, we have key solution for the event — from con- time designing and planning the myriad Royal Street in the French Quarter.” Because the Sinatra-themed dinner that and more, more than I ever imagined sultation to post-wrap. The Better Deal details. And, they can be cost-effective, At the end of the day, however, it’s all used small moon props as table center- and in just five short years,” Palomino More than anything else, Palomino’s Palomino reminds planners that too, as they are rewarded with special about the memories. A DMC is only as pieces, the client described the event notes. “Thus far, we have expanded into advice to corporate planners is that DMCs are “the ones who do the legwork rates from their suppliers and vendors.” good as the client feedback that follows. as the “Fly Me to the Moon” event. But various cities in the U.S. and abroad, giv- while it’s a good thing to turn to CVBs all year long to give the client some Ultimately, using a DMC often saves the Lyons says that her company succeeded judging from the overall success of this ing us the ability to be a major player in a for assistance in any city, it’s the DMC great ideas and extra value, some cost- client time and money, and creates mem- in surpassing the Grand Canyon event, event, perhaps it could best be described DMC role no matter where our clients go that goes the extra mile and provides efficient options and memorable meet- orable, successful events as well. as the company relayed that their people as “over the moon.” or come from. I am very proud of our ac- real value. “DMCs are the knowledge ings that make the planner look good.” Or in other words, “Think of us as were speaking about New Orleans for complishments and our staff, but it’s our base of any city, organization or region. He says, “We spend millions in our cities the powerhouses and buyers in a city,” months, and that it was viewed as their Recipe for Success clients that gave us the keys to our suc- They know what is going on outside of and with our vendors, and you’re about says Palomino. C&IT best event ever. CEO Gregorio Palomino, CEP, CWP, cess, we just had to open the right doors.” the founder of CRE8AD8 (pronounced One of CRE8AD8’s most success- An Army of Options Create-A-Date), a DMC based in San ful events was an incentive meeting Similarly, Sue Carey, DMCP, the vice Antonio, TX, says every event is like a in Germany for roughly 1,700 guests. president of AlliedPRA Palm Springs in recipe. “Change one item Palomino says that the client had the California, observes that a good and the event could perfect budget — “just enough to do Affordable Caribbean meetings destination management com- change dramatically in something fun and cool.” pany must be the expert on the location, on what is unique in the “We then had a Frank Sinatra look- are now within reach. location and how it can enhance alike at the estate to greet the guests Hop over to The Grand Lucayan Resort, just 75 miles from the East Coast. the client’s event. “They must and to sing. We also had an engaging have an army of different options available to do so, from catering to docent at the home to tell the guests décor and entertainment, as well all of the Hollywood stories of as the transportation and the local Frank Sinatra and Ava Gardner.” $ docents that can bring the event to Sue Carey, DMCP, Vice President 200 life,” says Carey. AlliedPRA Palm Springs, Palm Desert, CA per person, per night One of AlliedPRA Palm Springs’ best ALL INCLUSIVE events to date was staged for 60 au- one second or over a period of time,” he The event was for a Fortune 150 tomobile dealership owners and their says. “Some of the ingredients we always company with salespeople from a ma- Tired of traveling all day for o-site company meetings? The Grand Lucayan Resort Earn spouses from the Gulf States area. Carey try to consider and somehow incorporate jor transport company and included on Grand Bahama Island makes it easy to take a little trip with your whole team. A FREE VACATION for yourself arranged the event at Frank Sinatra’s into all our programs are the climate, geo- four nights in a four-star hotel. “Using We’ve got 16 dierent venues, eight on-site restaurants, bars & lounges and a 5 days and 4 nights in estate in Palm Springs, CA, which Carey graphical location, suppliers and vendors, our timeline standards and suggestions, tireless sta to help bring your blood pressure down to sea level. an ocean view room describes as “an epic property from both and, of course, the space we need for the every passenger flew together from the + celebrity status as well as for its beauti- event,” Palomino adds. “They have to be, major cities they were traveling from Visit GrandLucayan.com or call (800) 693-1413 Up to $700 Air Credit & $100 resort credit* ful mid-century design.” Carey adds, “We for the most part, LEED-certified and and arrived within five hours of each *Special All Inclusive oer is per person, valid on Island View Rooms for travel through April 30, 2013. Minimum of 10 rooms nightly. Price includes guest room, breakfast, lunch, dinner, non-premium alcohol, tax, gratuity and hotel then had a Frank Sinatra look-alike at the making a positive effort to be green, as other,” says Palomino. The group was fees. Oer is based on availability at time of request and may be changed at any time. Earn A Free Vacation oer valid for bookings of 100 room nights minimum for travel by 4/30/2013. Includes 5 days and 4 nights in an ocean estate to greet the guests and to sing a well as the best in the business.” greeted by the staff and transported in view room, up to $700 Air Credit and $100.00 Resort Credit. This vacation is transferrable to an Associate. few of Blue Eye’s signature songs during For the past five years, Palomino has charter buses with a bartender serving

12 November 2012 • Corporate & Incentive Travel • TheMeetingMagazines.com TheMeetingMagazines.com • Corporate & Incentive Travel • November 2012 13 kind of an extreme adventure day,” he They all kind of landed in a row. It was continues. “Half the group went up on just spectacular.” International Incentives helicopters and went on their way to After lunch, the attendees had a Going Global Milford Sound, which was really a fan- choice of activities, including fly fishing tastic experience in itself. They ended up or volleyball, then everyone switched and Giving Back landing on a glacier where they were wel- and either took the helicopter tour or Corporate social responsibility comed by tuxedo-wearing staff members did the jet boating excursion. “It was (CSR) initiatives have become an of serving champagne. That was a big ‘wow’ certainly an adventure, exactly what important part of many meetings, and now there’s a way to combine right there. Once they took off from the client was looking for, something CSR with incentive programs on a Out the glacier, they landed on a west coast just extremely memorable for them,” global scale. That’s what Hands Up beach on Milford Sound. There were McKee states. He added that during Incentives, a company headquar- dolphins that were coming up towards the rest of the program, the group also tered in London, specializes in. ThisWorld! the beach area that they could see. Then enjoyed other activities that included “Our point of difference is that they got back up in the air to experience golf, wine tastings and wakeboarding we include a meaningful, hands-on more waterfalls and all the alpine pools on Lake Wakatipu. community development compo- Spectacular Settings for nent to every trip we run,” explains and you’ve got these soaring ice-capped “At the end, they did their awards Christopher Hill, the company’s mountains. It was just a fabulous, spec- ceremony up at Skyline (Restaurant) president and CEO. He shared a Unforgettable Experiences tacular, breathtaking experience. and took the gondola up,” McKee ex- few examples. As part of a sales By Karen Brost “The other half of the group went jet plains. Skyline is a special event venue incentive program, groups can An adventure-themed incentive trip boating up the Dart River and they had a set high on a mountaintop overlook- build houses, classrooms, librar- to New Zealand for a San Francisco stop at Glenorchy, which is a quaint little ing Queenstown. “It’s just breathtaking ies or IT rooms in Costa Rica or technology company included bungy town,” he continues. Both groups then looking down on the city and the lake, Cambodia; renovate schools or jumping and an awards ceremony at traveled to a secluded river bed location and seeing the sun go down. It was just build playgrounds in Turkey; or the Skyline Restaurant, a dramatic build houses or renovate orphan- venue overlooking Queenstown. for a gourmet lunch. “Everything had to over the top.” ages in South Africa. be flown in, but we had beautiful colored McKee worked with the destina- So what about the luxury ele- umbrellas and chairs and picnic blankets tion management company ID New ments usually included in tradi- and things set out. The experi- Zealand to handle the details of his tional incentive programs? ence from the air when program. “They’re fantastic to “Factors such as accommoda- the folks flew in on the work with, just an excellent tions and meals tend to be the helicopters was just partner,” he notes. same as traditional incentive “I’ve done programs,” Hill notes. “In fact, we Air New Zealand of- Photo courtesy Queenstown; inset photo courtesy Bungy Centre of Skyline of IDNZ/Kawarau probably four or pride ourselves on retaining all the fers nonstop service usual elements of an incentive trip, New Zealand named “The Remarkables.” The 500-acre five incentive trips to Auckland from such as gala dinners and luxury The site chosen for the program, resort, which offers 27 holes of golf and (to Queenstown) Los Angeles and San hotels, and overlaying this with the Queenstown, is located on New Zealand’s an award-winning spa, has a charming, Francisco, with over- CSR component.” South Island and is one of the country’s historic ambience and is located just 20 over the last 15 night flights that en- He described the typical reac- top visitor destinations. The area is re- minutes from Queenstown. “It’s kind of years, and it’s able travelers to begin tion he receives from those who participate in a CSR-oriented incen- nowned for its wide variety of outdoor got that country feeling, so it was a good their adventures the just one of those tive trip. “Even amongst hardened t the conclusion of the New adventures and spectacular landscape, choice for them,” McKee notes. “It was hidden incentive morning they arrive. salesmen, and even when com- Zealand program he created for much of which is recognizable to fans of a five-night program, which I think is The carrier also offers pared with the luxury hotels, gala a client earlier this year, Steve the Lord of the Rings movies, which were probably about the right time. Once you destination gems connecting flights to dinners and amazing activities, A Steve McKee the consistent highlight is the McKee, account executive, meetings, filmed here. “I’ve done probably four or travel all the way there, four nights can in the world.” cities within New Zealand. Account Executive events and incentives for Maritz, got five incentive trips (to Queenstown) work, but I think five nights is probably For more information and time spent giving back. Program Meetings, Events just the kind of reaction every incentive over the last 15 years, and it’s just one of the optimum for an incentive trip.” resources on New Zealand as managers describe the community and Incentives travel planner hopes for. “The survey those hidden incentive destination gems The group’s welcome reception was a meeting or incentive destination, development projects as ‘the best Maritz teambuilding activity ever.’ ” — KB scores that came back were just over the in the world. Once the guests get there, held at AJ Hackett Bungy New Zealand. visit the Tourism New Zealand website Fenton, MO top,” he exclaims. they just go, ‘This is unbelievable. This is “They do a really good bungy jumping at www.businessevents.newzealand.com. He was referring to an extreme ad- an absolutely spectacular place to be.’” demonstration where they have their unbelievable. They’re flying down this venture-themed trip that he planned The program was held in February, experts doing jumps and flips, which river at a low altitude, and they come Ireland imately 30 guests, his client exclaimed, for a San Francisco Bay-area technology which is late summer in New Zealand. is really fantastic for the participants,” around a corner, and they see from the Richard Lowy, CEO of the event pro- “I’m in awe of my own program.” company. “They always tend to try to do “It really was a perfect time for the pro- McKee says. He added that any attend- air all these colored umbrellas. It was duction firm Branded Experiences, re- It’s easy to see why. The guests stayed things that are a little different because gram,” McKee notes. The group stayed ees who wanted to jump themselves, just phenomenal.” He adds that for the ceived his favorite client comment ever at Adare Manor Hotel & Golf Resort, a they are obviously competing with other at Millbrook Resort, a five-star property did so at their own expense for liabil- jet-boating group to see their colleagues after he planned a four-night client ap- luxurious country manor that dates back technology companies in their space for that offers breathtaking views of the ity reasons. arrive by helicopter was quite a sight. “I preciation trip to Ireland. At the end of to the 1800s and is set on 840 acres in the talent, as well,” he explains. nearby mountain range, which is aptly “They also had what we would call think we had seven or eight (helicopters). the intimate, four-day event for approx- heart of County Limerick. “We looked all

14 November 2012 • Corporate & Incentive Travel • TheMeetingMagazines.com TheMeetingMagazines.com • Corporate & Incentive Travel • November 2012 15 dinner one evening in high style, thanks ternational program. “He said, ‘You take on our delegates. Meanwhile, the range cultural center. The city offers three to the lineup of antique cars that arrived the surroundings around you, and you of facilities available at the Venetian al- distinct areas for meetings. The air- to pick them up. build that into the imagination.’ Adare lowed our guests to enjoy their time out- port area is the city’s trade-show dis- But the program’s true pièce de ré- Manor just fit that perfectly. Every one side of the conference sessions, from the trict and is home to the Istanbul World sistance was the black-tie dinner on the of (the staff) just understood what I was comfortable, well-equipped and over- Trade Center Complex, which contains final night in Adare Manor’s stunning trying to do. They helped us create this sized rooms to a wide variety of retail, 11 exhibit halls. Istanbul’s main meet- Minstrels’ Gallery. “It’s an absolutely emotional experience in everything they leisure and entertainment options. ing area, the Congress Valley, is located gorgeous room with massive chandeliers,” did. They didn’t say ‘We don’t do that,’ or “It was a real pleasure to work with in the heart of the city’s business and Lowy describes. He had a special stage ‘We can’t do that.’ They just did it.” the Venetian team throughout the en- cultural distract within walking distance constructed down the middle of one long tire project, from the initial state of ne- of numerous four- and five-star hotels table, so 15 guests could sit on each side. Macau-China gotiating the contract right through to and two convention centers. The third Once they entered the room, they Macau is a Special Administrative the catering and event logistics,” Tran meeting area, called the Conference were greeted to the sounds of Gregorian Region (SAR) of China, and despite its continues. “Even though we would have Valley, contains more than 10,000 Attendees enjoy a traditional “horses and hounds” chants. “The waiters all came in one line rich history, it is probably best known been one of hundreds of clients, we guest rooms including those at the greeting and Irish choral ensemble performance and served the first course. Then we for being the largest gaming destination always felt looked after. With all the seven five-star hotels. The area offers at Adare Manor Hotel & Golf cleared the first course, and these dancers, in Asia. In years past, visitors would fly variables that come with managing an multiple meeting venues, including the Resort in County Limerick. Photos by Stephen Wall Morris Stephen Wall Photos by who were members of Riverdance, came into Hong Kong and take a one-hour event, the last thing you want Feshane International Fair, Congress The next day, the group trav- in and literally walked down the middle ferry ride to reach Macau, but to worry about is the and Culture Center, which was built in eled by Mercedes coach to see of the table (and began performing),” he today, Macau International meeting space, but the 1839 as an Ottoman textile factory. one of Ireland’s top scenic at- notes. After that, the next course was Airport is becoming a low- Switzerland. Le Richemond, which tractions, the Cliffs of Moher, served while the guests were entertained cost airline hub. That was “We looked all is set on the banks of Lake Geneva which soar as much as 700 by an Irish tenor, followed by the return one of the key factors over Ireland, and and offers breathtaking views of the feet above the Atlantic. After of two of the male Riverdance perform- that led the Centre for I like the Adare French Alps, has joined the Dorchester lunch at an Irish pub, they vis- ers who engaged in a competition. “So Aviation, headquartered Manor, because Collection’s portfolio of luxury hotels. ited the Bunratty Folk Park, a now we have half the room cheering for in Sydney, Australia, to The hotel offers 87 guest rooms and 22 recreation of an Irish village their guy, and the other half cheering host a conference there compared to the suites, along with five meeting venues, a where visitors can experience for the other guy. This went on for (sev- for approximately 200 other castles, we spa and a signature restaurant, Le Jardin. what life was like in the 19th eral) minutes with these guys going crazy, attendees. were the big dog Singapore. The Mandarin Oriental, century. “We took them back each one getting better and better.” “From an event produc- Singapore recently became the first hotel in time. It was a very interac- After yet another dinner course and tion point of view, Macau on property.” in Singapore to receive the Forbes Five over Ireland, and I like the Adare Manor, tive experience,” he says. another performance by the whole is also more affordable than Richard K. Lowy Star rating. It also was the only Asian because compared to the other castles, The group was then treated to a din- Riverdance troupe, it was time for des- other destinations in the region,” CEO hotel to be awarded new five-star status we were the big dog on property,” Lowy ner of traditional Irish fare (adapted for sert, and a male vocal harmony group explains Susan Tran, head of knowl- Branded Experiences for 2012. The hotel’s Oriental Lounge is Vancouver, BC says. “From the moment I contacted American tastes) in the park’s Corn Barn called the Keynotes arrived to sing edge events for the market intelligence located on the 19th floor and offers pan- them, Bernie (McKeogh) and her team where they were entertained by musician “Danny Boy” and “Call to Ireland.” “It’s organization. “For anyone wanting to Venetian (staff) was generally one step oramic views of the Singapore skyline. gave us exceptional service. And the Liam O’Connor. “He is like a rock star in a magnificent anthem theme song for do an event in China, it provides a good ahead, preempting our concerns before This level offers exclusive club benefits property is magnificent.” Ireland,” Lowy explains. “He does things Ireland,” Lowy explains. “Then we had gateway to the mainland. Outside of the we had even thought of them ourselves!” including a daily champagne breakfast, Guests were welcomed to the es- on the accordion that you don’t believe the Riverdance guys come out again, confines of a meeting, Macau itself is afternoon tea, evening cocktails and tate with champagne and a traditional are possible, and he just got the audience and they danced while the tenors sang quite a unique destination — like a little Updates from Around hors d’oeuvres, teleconferencing facili- “horses and hounds” greeting. They then going. These people were hooting and for our big finale number. The table was piece of Portugal inside a little piece of the World ties and concierge services. proceeded to the Carriage House at the hollering. Then we brought out this Irish going crazy and applauding.” China. This is often overshadowed by its England. Following on the heels of South Korea. In 2013, Hyatt Hotels Adare Golf Club for dinner in a private band (named Electric Celli Dou), and To pull off this spectacular program, reputation as a gambling hub, but be- the successful 2012 Summer Olympics is planning to launch its fifth hotel in room that was dramatically lighted these guys just rocked the place with a Lowy worked with the destination yond the glitziness, the city is quite an and the record-breaking Paralympic South Korea with the opening of the with LED lights. “It really took on this fiddle and guitars and harmonies.” After management company Ovation Ireland. interesting place to explore as you can Games, groups visiting London will new 268-room Park Hyatt in the port magical element,” Lowy describes. After that performance, O’Connor and the oth- “Ovation did a great job,” he concludes. see evidence of its colonial past infused benefit from the legacy of the games in city of Busan. Hyatt already operates dinner, guests were treated to a perfor- er musicians led the group back to their “You cannot go wrong with Ovation. in the architecture.” terms of new and updated accommoda- hotels in Seoul and Incheon and on the mance by the Irish choral ensemble motorcoach. “People were singing and Normally, I take a team of people with me The group chose the Venetian Macao tions, sporting venues and transporta- island of Jeju. Anuna who were featured artists in the the guys were fiddling away. It was like a when I produce a show. (This time) I went Resort Hotel as the site of the meeting. tion upgrades. Japan. Prince Hotels & Resorts, show Riverdance. “They came in wear- little pied piper thing going on.” over by myself. I’ve used Ovation before, The 3,000-suite property offers 1.2 mil- London also is becoming one which operates 43 hotels throughout ing hoods and carrying candles in front The group’s other activities included and they give me 150 percent.” And as lion sf of meeting facilities as well as a of the most accessible cities in the Japan, recently revamped its website to of them, and the room was dark,” he a tour of an historic estate in Killarney for Ireland as a destination? “I can’t say 15,000-seat arena. One factor that im- world, and has a dedicated website add more user-friendly features. Visitors notes. “They were singing this chant, called Muckross House, world-class golf enough about it. It’s fantastic,” he says. pressed Tran’s team was the flexibility www.inclusivelondon.com, which lists ac- to the site can search for a hotel by map, and they do this resonating harmony. and a literary tour of Limerick, the set- Lowy quoted famous filmmaker of the meeting space. “The quality of the cessible buildings, venues and services. brand or travel objective. Eight of the It was very mystical. The people were ting for the award-winning memoir, Steven Spielberg while he described fit-outs and the high ceilings allowed us Turkey. Istanbul is Turkey’s larg- chain’s Japanese hotels are located in just blown away.” Angela’s Ashes. The group also traveled to what it takes to create a successful in- to create a setting that had an impact est city, and its economic, historic and Tokyo, the nation’s capital. C&IT

16 November 2012 • Corporate & Incentive Travel • TheMeetingMagazines.com TheMeetingMagazines.com • Corporate & Incentive Travel • November 2012 17 room at Loews Don CeSar Beach Resort its façade currently under renovation. & Spa in St. Pete Beach, FL. Its two el- In the 1920s and ’30s, the hotel fre- Site Selection egant tiers and curving staircases de- quently hosted notables such as Duke scend to a rich, dark wood dance floor and Duchess of Windsor, Ginger Rogers, on the lower level. Arched windows offer Judy Garland and Bing Crosby. The 275- panoramic views of the Gulf of Mexico, room resort is home to a Donald Ross Kate Stockton, CMP which were enjoyed by the 140 attend- 18-hole golf course, the country’s largest President ees of Lewisville, TX-based Hoya Vision hotel pool and private cabanas, the sig- Stockton & Partners Inc. Meeting at Historic Hotels Care’s national sales meeting in January. nature Palme d’Or restaurant, Biltmore Philadelphia, PA “They call it the grand ballroom for a rea- Spa and even a Culinary Academy, not to son; it’s very spectacular in its own right, mention 76,000 sf of meeting and func- Where Quality and Service Are Legendary and you would possibly save on theming tion space, including 40,000 sf of tech- By George Seli or décor from the planning side,” says nologically cutting-edge meeting facili- Ron Biggs, Hoya’s director of procure- ties in the adjacent Conference Center ment and planner for the event. of the Americas. While ballrooms at some of Las Vegas’ newer properties offer “more of the wild Hershey Treat factor and AV capabilities,” Biggs asserts Few historic hotels offer groups an that “you can’t replicate the ballroom at- entire theme park for free-time lei- “One of the things mosphere they have at the Don CeSar,” sure, and the 1930s era Hotel Hershey, a property built in 1928 to resemble a in Hershey, PA, is one of those few. we like about most Mediterranean-style castle. “The Pink When Kate Stockton, CMP, president historic properties Palace” houses 277 guest rooms, 38,000 of event planning and meeting man- is that they have an sf of indoor/outdoor meeting space, the agement company Stockton & Partners intimate feeling; we 11,000-sf Spa Oceana and the award- Inc., staged a meeting at the hotel for winning Maritana Grille. a major U.S. apparel manufacturer and are usually not the The resort’s striking appearance was distributor, about 120 of the company’s only group there, but ideal for marketing materials, Biggs salespeople participated in a teambuild- it feels like that.” adds. “Having that hotel the way it looks ing event at Hershey Park “and then we on the water is fantastic. We did an e- kicked off our session at the park in one promotion to our group that featured a of the pavilions and actually had a for- little and did beautiful linens and cen- yacht on the water with the Pink Palace mal sit-down program with a celebrity terpieces, and the room spoke for itself. A 1905 conference at the Mohonk Mountain House, a National Historic Landmark in New Paltz, NY, that in the background off the bay. And when moderator,” Stockton relates. “This past “The hotel has so many beautiful has remained family owned since 1869. you are down there on the beach or com- year we did our awards ceremony in the architectural details, along with the Photo courtesy of Mohonk Mountain House ing in from the highway and you see it, Hershey hotel gardens under a tent and grandeur of the gardens,” she con- t some hotels and resorts, attend- tels” by newspapers, with such features model a year and a half ago, they did not it’s spectacular.” Among the resort’s then up in the Castilian Ballroom, which tinues. “That old-world feeling sets a ees are sightseeing the moment as radios in every room and an indoor get rid of the feeling that you were back “venues with a view” is the penthouse, is this very beautiful turn-of-the-centu- tone and a brand. One of the things Athey arrive, since the property it- golf course. Harry Truman was a guest in the ’20s,” she explains. where the group’s CEO hosted a dinner ry deco ballroom. We just uplighted a that attracted this client to this prop- self is among the city’s not-to-be-missed, in the early ’40s, and the ’50s saw the In an era when Las Vegas is boasting on a private deck. erty initially is that part of iconic experiences. San Francisco’s Sir introduction of the famous Beefeater “destination hotels” that are over-the- their sales piece is always Francis Drake Hotel is one example. uniforms for the doormen, which re- top, theme-park-like adventures, and Gracing ‘The very specifically embodying After Hartville, OH-based Trelleborg main to this day. Most recently, the New York is touting boutique properties City Beautiful’ their brand, and the Hershey Wheel Systems Americas Inc. held a hotel has completed a three-year, $30 geared toward the eclectic, tech-savvy Another picturesque his- properties do that particular- customer incentive program at the Sir million renovation of its 416 rooms traveler, meeting planners do well to toric hotel in the Sunshine ly well. And one of the things Francis Drake, Marketing Coordinator and lobby, and has reopened Harry bear in mind classic properties such as State is The Biltmore, located we like about most historic Jessica Aubley, planner of the event, re- Denton’s Starlight Room lounge on the the Sir Francis Drake, which are draws in Coral Gables, just south of properties is that they have ceived added confirmation that the hotel hotel’s 21st floor. Renovations to meet- specifically because they are not the lat- Miami. A National Historic an intimate feeling; we are has that iconic quality. “We have a Latin ing space, which totals 18,000 sf, will be est thing. Accordingly, such hotels will Landmark, the Biltmore was usually not the only group American dealer who emailed me since completed late first quarter 2013. But renovate and add modern features while built in 1926 on 150 acres. there, but it feels like that.” to say he’s taking his wife to see the ho- according to Aubley, the renovation keeping the historic architectural and It was the centerpiece of The four-diamond, four- tel, he loved it so much,” Aubley relates. was in no sense a reinvention. “They’ve décor aspects that make great conversa- real estate developer George star Hotel Hershey, a member modernized a historic hotel but kept tion-starters among attendees. Merrick’s vision of Coral of Historic Hotels of America, Beefeater Doormen the charm and the same look and feel Gables as “The City Beautiful” Photo courtesy of Susan Beard Design photography offers 276 guest rooms includ- Attendees of a U.S. apparel manufacturer enjoy a cocktail The Sir Francis Drake opened in 1928 of the furniture. That was really impres- The Pink Palace and featured Mediterranean reception at The Hotel Hershey, a landmark since the 1930s. ing 48 premium cottages and and was hailed as “the last word in ho- sive to our group: When they did the re- Consider the 5,400-sf Grand Ball revival architecture, with Stockton & Partners staged this and other events for the company. 25,000 sf of meeting space.

18 November 2012 • Corporate & Incentive Travel • TheMeetingMagazines.com TheMeetingMagazines.com • Corporate & Incentive Travel • November 2012 19 Homestead, in Hot Springs, VA. Michael joyed an Appalachian dinner at sunset,” Stellar Venues Where ‘Nothing Unimportant York City in New Paltz’s Despones Jr., director of corporate he relates. Attendees could watch lo- Each of America’s legendary hotels is Ever Happens’ Shawangunk Mountains is events for Los Angeles-based Farmers cal artisans at work and purchase their in fact a trove of unique venues, whether Hotels like the Hershey, which has a very different kind of his- Insurance, had long been advocating The wares. Afterward they boarded a shuttle it be The Greenbrier’s Kate Mountain or been welcoming guests for more than toric hotel, situated by Lake Greenbrier as a site choice, and finally for the pool where a desert reception Harry Denton’s Starlight Room, located 70 years, certainly become icons in their Mohonk near the top of staged the company’s most elite incen- with a fireworks display awaited them. 21 stories high within the Sir Francis own milieu. And in the Northeast U.S., Shawangunk Ridge. Family tive program, the President’s Council, at “The Greenbrier took care of a wonder- Drake Hotel. Trelleborg Wheel Systems there is arguably no more iconic hotel owned since 1869, Mohonk the hotel. A National Historic Landmark ful display, and you couldn’t ask for any- Americas’ 24 representatives and cus- than The Plaza, which boasts the quint- Mountain House has the dating from 1778, the hotel made quite thing more,” Despones says. tomers had lunch in the Starlight Room, essential Manhattan location across appearance of a Victorian an impression on the 325 attendees, replete with red roses and 1930s glam- from Central Park. The French chateau- Castle and was named a Photo courtesy of The Greenbrier which included the top-producing .5 Homestead Away From Home our. “It was absolutely incredible,” says Dating from 1778, The Greenbrier, in White Sulphur style building turned 100 in 2007 follow- National Historic Landmark Springs, WV, offers 100,000 sf of meeting space. percent of Farmers’ exclusive agents. The Homestead, which predates the Aubley, “because you have attendees ing a five-year restoration, and now of- in 1986, along with 83 other “One of my attendees said it looks like Greenbrier by 12 years, also offers its sitting in a meeting room all day, and fers 282 guest rooms along with 21,000 Mohonk buildings. The House has 266 Hotel, which debuted in 1887. Perched a Disneyland on steroids because you share of outdoor splendor given its set- yes they have windows, but you usually sf of meeting space. Here, at the hotel guest rooms, three spacious dining high on a bluff on Michigan’s Mackinac walk in there and it’s this explosion of ting within the Allegheny Mountains. In keep them closed for the PowerPoints. where “nothing unimportant ever hap- rooms, 138 working fireplaces, 238 bal- Island, the hotel overlooks the Straits of color, with the brightly colored flow- June the Homestead finalized construc- So then you take them up for lunch as pens,” business sessions take on a sense conies, a new spa, a comprehensive fit- Mackinac. Its famous 660-foot porch — ers on the outside. But the building is tion of Allegheny Springs, part one of its high as you can get in the hotel and it of grandeur, and attendees can dine ness center, and an indoor heated swim- the world’s largest — is visible when ap- stark white,” Despones describes. “It’s sweeping $25 million transformation. overlooks the whole city as you eat. You at the historic Palm Court, New York ming pool. The grounds feature golf, proaching the Island by ferry boat. No a historical property unlike any you’ve Allegheny Springs comprises Mountain cannot have a better view.” City’s iconic destination for afternoon tennis, stables, gardens, a greenhouse, motorized vehicles are allowed on the seen” was the promotional message to Rush, featuring three 100-foot water The group also could not have had tea. Yet there’s always something new at 125 “summerhouses” (rustic gazebos), island, so guests will be “transported” attendees, he says. In fact, the hotel’s slides, a 400-foot lazy river and private better service. More than the expected the Fairmont-managed Plaza: The Plaza a museum and an observation point back in time as they stroll among the social director sourced historians to cabanas. The transformation also will “white glove” service at such a property, Food Hall, created in partnership with known as Sky Top Tower. Needless to say, antique and fudge shops in the 19th speak to Farmers’ qualifiers during the add the new Spa and Wellness Center at the concierge at the Sir Francis Drake celebrity chef Todd English has trans- groups have numerous intriguing op- Century Village, and tour Fort Mackinac bus transfer to the hotel from the air- The Homestead, Jefferson’s Grill restau- went the extra mile for the Trelleborg formed the hotel’s retail corridor into tions for informal gatherings. Moreover, and other historic sites. Grand Hotel, port in Roanoke. “It got them excited rant (featuring a farm-to-table menu) group in coordinating their Napa Valley a feast of culinary delights. The popular Mohonk Mountain House received both the world’s largest summer hotel, of- about the property,” Despones says. and MiniCascades, an 18-hole minia- excursion, Aubley relates. “We had an is- eatery has expanded twice since opening national (American Hotel and Lodging fers 385 uniquely decorated rooms and “And that’s what’s so nice about the ture golf course. The course is named sue with the bus company coming late, in 2010. Adding a high-tech touch to the Association) and state (New York State the Woodfill Conference Center, a two- Greenbrier: they handle everything, my after the award-winning Cascades and we missed our first wine tasting be- historical, The Plaza features iPads with Hospitality and Tourism Association) story, 16,000-sf space that combines Course, which complements cause the winery was ready to close. The a virtual concierge in all guest rooms. awards for outstanding guest service. Victorian-era ambience with modern the Old Course. The 483-room concierge brainstormed on the phone tech amenities such as free Wi-Fi. Homestead offers 72,000 sf of with the representative from the winery 138 Working Fireplaces World’s Largest Porch meeting space and other recre- until they found somewhere for me to About 80 miles north of New Also “close to nature” is the Grand Cattle Baron Showplace ational amenities, such as the take my group.” U.S. Postal Service Statement of Ownership, Management and Circulation Predating the Grand Hotel by a South’s first downhill ski area, When considering historic proper- 1. Publication Title: Corporate & Incentive Travel year is The Driskill, located in the a 48-stable Equestrian Center ties, one basic fact should not be over- 2. Publication Number: 716-450 3. Filing Date: October 25, 2012 heart of downtown Austin, TX, and and show ring, and one of the looked: They are successful, long-run- 4. Issue Frequency: Monthly 5. Number of Issues Published Annually: 12 originally the showplace of a cattle top-rated shooting clubs. ning businesses. As such, they serve as 6. Annual Subscription Price: $90.00 7. Complete Mailing Address of Known O ce of Publication: 2700 North Military Trail, Suite 120, Boca Raton, FL 33431-6394 baron. At 189 guest rooms and 18,080 exemplars to corporate groups when Contact Person: Harvey Grotsky Telephone: 561-989-0600 ext. 106 8. Complete Mailing Address or General Business O ce of Publisher: 2700 North Military Trail, Suite 120, Boca Raton, FL 33431-6394 sf of meeting space, The Driskill is a Grande Dame of it comes to customer service, man- 9. Full Names and Mailing Addresses of Publisher, Editor and Managing Editor: Publisher: Harvey Grotsky, Coastal Communications Corporation, 2700 North Military Trail, Suite 120, Boca Raton, FL 33431-6394 smaller hotel, but it is sure to make a the Rockies agement and delivering a quality, im- Editor: Susan Fell, 2700 North Military Trail, Suite 120, Boca Raton, FL 33431-6394

Managing Editor: Susan Gregg, 2700 North Military Trail, Suite 120, Boca Raton, FL 33431-6394 big impact on attendees with an ongo- Photo courtesyHotel Drake of Sir Francis Among larger historic ho- proved product year after year. “During 10. Owner: Coastal Communications Corporation, 2700 North Military Trail, Suite, 120, Boca Raton, FL 33431-6394 Harry Denton’s Starlight Room lounge was recently 11. Known Bondholders, Mortgagees, and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages, ing roster of live musical acts and the tels, there is The Broadmoor, my site visit my sales rep came in and or Other Securities: None four-diamond Driskill Grill, arguably reopened following guest room and lobby renovations which opened in 1918 in talked about why they’ve invested in 12. Tax Status: Has Not Changed During Preceding 12 Months at the Sir Francis Drake Hotel in San Francisco. 13. Publication Title: Corporate & Incentive Travel 14. Issue Date for Circulation Data Below: October 2012 Austin’s No. 1 restaurant. Colorado Springs, CO. The renovating the Sir Francis Drake and in 15. Extent and Nature of Circulation: Request optional activities, my transportation, “Grande Dame of the Rockies” offers the staff, and I could not have asked for Average Number Copies Each Number Copies of Single Issue Issue During Preceding 12 months Published Nearest to Filing Date Disneyland on Steroids personalized gifts for attendees.” 744 accommodations (593 guest rooms, something better to hear. So we asked a. Total Number of Copies (net press run) 42,000 42,000 b1. Outside County Paid/Requested Mail Subscriptions stated on PS Form 3541 24,967 24,988 When one thinks of U.S. history, The 710-room Greenbrier offers more 107 suites, 44 Cottage bedrooms) and them to share it with our team, because b2. In-County Paid/Requested Mail Subscriptions stated on PS Form 3541 0 0 b3. Sales Through Dealers and Carriers, Street Vendors, Counter Sales, and Other 0 0 the state of Virginia naturally comes than 100,000 sf of meeting space and 185,000 sf of meeting space, which our whole meeting was about value and Paid or Requested Distribution Outside USPS® Requested Distribution Requested Legitimate Paid and/or Paid Legitimate b4. Requested Copies Distributed by Other Mail Classes Through the USPS® 0 0 to mind, given its distinction as the activities well-suited to Farmers’ active includes the pillarless, 60,000-sf quality,” Aubley relates. “When I first c. Total Paid and/or Requested Circulation (Sum of 15b (1), (2), (3), and (4)) 24,967 24,988 d1. Outside County Nonrequested Copies Stated on PS Form 3541 16,380 16,408 “Mother of Presidents” and as a focal group, which ranged in age from upper Broadmoor Hall and 62 meeting rooms. walked into the hotel I was skeptical; d2. In-County Nonrequested Copies Stated on PS Form 3541 0 0 point for most of the battles of the Civil 20s to mid-50s. These included falconry, Three championship golf courses in- my managing director prefers very d3. Nonrequested Copies Distributed Through the USPS by Other Classes of Mail 0 0 Distribution Nonrequested Nonrequested d4. Nonrequested Copies Distributed Outside the Mail 150 160 War. When planners think of Virginia, archery, golf, white-water rafting and clude the historic East Course, and at- modern hotels. But everything about e. Total Nonrequested Distribution (Sum of 15d (1), (2), (3), and (4)) 16,530 16,568 f. Total Distribution (Sum of 15c and e) 41,497 41,556 and its neighbor, West Virginia, two more. “They have a place called Kate’s tendees also can enjoy Colorado’s only the property just screamed quality, and g. Copies not Distributed 503 444 h. Total (Sum of 15f and g) 42,000 42,000 properties heavily steeped in the local Mountain (a cabin-like venue seating up five-star spa and its only five-star, five- that’s what we were looking to show i. Percent Paid and/or Requested Circulation (15c divided by f times 100) 60.2% 60.1% 16. Publication of Statement of Ownership for a Requester Publication is required and will be printed in the November 2012 issue of this publication. culture come to mind: The Greenbrier, to 300 for dinner) where our group en- diamond restaurant, the Penrose Room. our attendees.” C&IT 17. Signature and Title of Editor, Publisher, Business Manager, or owner (Signed): Harvey Grotsky, President & CEO Date: 10/25/12 in White Sulphur Springs, WV, and The

20 November 2012 • Corporate & Incentive Travel • TheMeetingMagazines.com TheMeetingMagazines.com • Corporate & Incentive Travel • November 2012 21 ONTHEMOVE AN EXCEPTIONALLY SErvICEd EvENT IS A WOrk Of ArT CSMs – Hone your skills at the ESPA Annual Conference

Y ER G D T

G E E EN

N G O C I S G s C L L N N B N

N I E

N O L V I E O

U L I R T T

N E C R N N

I H E

A C O

T V E A

CASEY JACOBSEN HARVEY BRANCIFORTE CHAGNON C X N H N

E E

H O

E C

S Laura Jung was named director and Western U.S. regions. She most ly served as director of sales and mar-

of group sales for the San Francisco recently served as national sales man- keting at Cheyenne Mountain Resort, I

Marriott Marquis, responsible for the ager at the Loews Don CeSar Hotel, St. Colorado Springs, CO. V

Midwest and Canadian markets. She Pete Beach, FL. E

was most recently director of group Michael Chagnon was named direc- S sales for the Hilton Union Square, San The Peabody Orlando, Orlando, tor of sales and marketing for Villas of Francisco, CA. FL, has named Karen A. Harvey as Grand Cypress, Orlando, FL. Chagnon, national sales manager with a focus who brings 25 years of experience in Starwood Hotels & Resorts on group meetings and events. She luxury hospitality sales and marketing Worldwide Inc. has appointed most recently served as national to his new position, was most recently Mary Casey as senior vice president of accounts manager, citywide team, director of sales and marketing for The sales, North America Division. With with Visit Orlando. Equinox, Manchester, VT. more than 24 years of experience with Starwood, Casey most recently was Wyndham Grand Orlando Resort The Sheraton San Diego Hotel & vice president, global corporate sales. Bonnet Creek, Lake Buena Vista, FL, Marina, San Diego, CA, has named has named John Branciforte as direc- Russ Mitchell as director of sales and Amy Jacobsen was named sales tor of sales and marketing. With more marketing. He previously served as manager for The Naples Beach Hotel & than 25 years of hospitality sales and director of sales and marketing for The Golf Club with a focus on mid-Atlantic marketing experience, he most recent- US Grant, San Diego, CA. C&IT READER SERVICES / AD INDEX

PAGE ADVERTISER PHONE NO. WEB SITE CONTACT E-MAIL 13 Grand Lucayan Beach & Golf Resort 800-693-1413 www.grandlucayan.com Group Sales [email protected] COV I Grand Sierra Resort and Casino 866-473-6672 www.grandsierraresort.com N/A N/A 5 Green Valley Ranch Resort, Spa & Casino 888-319-4661 www.sclv.com/meetings Veronica Kistner [email protected] AOE 5 Greater Miami Convention & Visitors Bureau 800-933-8448 www.miamimeetings.com Ileana Castillo [email protected] AOE 11 Hilton Sandestin Beach Golf Resort & Spa 850-267-9600 www.hiltonsandestinbeach.com Matthew Price [email protected] AOE 13 The Houstonian Hotel, Club & Spa 800-231-2759 www.houstonian.com Mark Lupton [email protected] COV II, 3 Hyatt Hotels & Resorts 855-374-9288 www.hyattmeetings.com Group Sales [email protected] AOE 7 Long Beach Convention & Visitors Bureau 800-452-7829 www.visitlongbeach.com Iris Himert [email protected] 7 Omni Hotels & Resorts 972-871-5623 www.omniunderstands.com Mark Wykes [email protected] AOE 15 Ponte Vedra Inn & Club 800-234-7842 www.pontevedra.com Tony Fitzjohn [email protected] 5 Red Rock Casino, Resort & Spa 888-319-4661 www.sclv.com/meetings Veronica Kistner [email protected] AOE 17 Rosen Centre Hotel 407-996-9840 www.rosencentre.com Todd Frappier [email protected] AOE 19 Rosen Plaza Hotel 407-996-9700 www.rosenplaza.com Victoria Hall [email protected] AOE 21 Rosen Shingle Creek 407-996-9939 www.rosenshinglecreek.com Leslie Menichini [email protected] AOE 23 The Scottsdale Plaza Resort 480-922-3300 www.meetatscottsdaleplaza.com Kelly Moenter-Nofal [email protected] AOE 25 The Seaport Hotel & World Trade Center 617-385-4212 www.seaportboston.com Group Sales [email protected] AOE COV II South Point Hotel & Spa 702-797-8050 www.southpointmeetings.com Maureen Robinson [email protected] AOE 27 The Venetian Resort Hotel Casino 702-414-4202 www.venetianpalazzomeetings.com Chandra Allison [email protected] AOE 9 Visit Denver 800-480-2010 www.visitdenver.com/conventions Rachel Benedick [email protected] AOE 29 Wynn Las Vegas 888-320-7117 www.wynnmeetings.com Hotel Sales [email protected] www.themeetingmagazines.com 22 November 2012 • Corporate & Incentive Travel • TheMeetingMagazines.com