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32 New South Wales Myles Stedman discovers a road trip on NSW’s South Coast offers the perfect getaway. COVER STORY

18 Travel’s fat cats looking skinny The pay packets of executives leading Australia’s travel and tourism companies are looking relatively scrawny this year, with the impact of COVID-19 seeing some changes at the top of travelBulletin’s annual Million Dollar Club listing, writes Bruce Piper. MONTHLY

02 State of the industry 18 08 Issues and trends 26 Cruise 36 Last word 10 32 COLUMNS

02 From the publisher 06 Steve Jones 08 AFTA View 31 CLIA View

This month’s contributors

Steve Jones, Joel Katz, Darren Rudd

This page bottom right: ©Destination NSW

EDITORIAL ADVERTISING Suite 1, Level 2, 64 Talavera Rd Editor in Chief and Publisher – Bruce Piper National Sales Manager Macquarie Park NSW 2113 Australia Lisa Maroun PO Box 1010 Epping NSW 1710 Australia Editorial and Production Manager – Ph: 0405 132 575 or 02 8007 6760 Tel: 1300 799 220 (+61 2 8007 6760 Sarah Beyer [email protected] Ph: 1300 799 220 or 02 8007 6760 [email protected] ART www.travelbulletin.com.au Design – Sarah Beyer 6,8305,355 Avg Net Distribution per Issue travelBulletin is part of the This publication is independently audited under the AMAA's Editorial team – Myles Stedman, Adam CAB Total Distribution Audit. Business Publishing Group Reporting Period: 161 Apr Apr 2018 2016 to – 3116 MarSep 20192016 - Publisher Bishop, Sarah Beyer Publishing Director – Jenny Piper Statement family of publications

travelBulletin NOVEMBER 2020 1 STATE OF THE INDUSTRY

SIR Winston Churchill once the instant borders open up From the said “never let a good crisis there will be Qantas planes go to waste,” and that in the air again much sooner certainly appears to be advice than Joyce’s current gloomy publisher being taken by Qantas amidst prognostications. Bruce Piper the current coronacrisis. Being excessively downbeat In my opinion the carrier about the situation definitely has masterfully navigated plays into the airline’s hands, the pandemic, taking the particularly when it comes to once-in-a-lifetime opportunity the CEO’s cherished ambition to restructure its cost base of reducing what the airline is including realising its long- forced to pay travel agents. held goal of outsourcing its With hundreds of travel heavily unionised ground agencies closing across the handling operations, as country – including 400 stores well as putting pressure on just within Flight Centre – landlords by hinting it might it’s my guess that Qantas even relocate its Sydney head executives are relishing the office if another state made a opportunity to turn the tables generous enough offer. on relationships with agency All this has been happening consortia, with the inordinate alongside a huge recalcitrance power of Australian resellers to pay refunds, and multiple long seen as the “tail wagging announcements by CEO Alan the dog” in airline circles. Joyce about the grounding of The outcomes of contract the QF international fleet until negotiations are likely to at least the middle of 2021 see incentives and overrides – without actually cancelling slashed, and there have also those future flights until closer been suggestions that agent to the time, forcing customers base commission could be who want their money back even further reduced. now to cancel themselves and Of course where Qantas incur the appropriate fees. leads other airlines will follow, While nobody doubts the so the days of travel agency pressure the airline is under, groups reaping fat head office the extreme measures are override profits from the somewhat disingenuous – labours of their loyal members and I can guarantee that may be at an end.

Qantas Holidays returns not be renewing its licence for the Qantas IN Holidays name, and instead would focus its BRIEF QANTAS Airways, one of the major travel packaging on the Viva Holidays brand. shareholders in Helloworld Travel Limited, has The reborn Qantas Holidays is the outcome also now become a big competitor too, with of 18 months work – indicating that the the relaunch recently of the Qantas Holidays carrier was working on the project for some brand under the airline’s own in-house time before Burnes made her announcement. operations. The move is not unexpected, after The new platform dynamically packages Helloworld Executive Director Cinzia Burnes flights and accommodation, and as part of last year confirmed that the company would the Qantas Loyalty ecosystem also allows

2 travelBulletin NOVEMBER 2020 consumers to earn and burn Qantas Points. As well as being able to TAHITI LOOKING VERY NICE select a particular destination – only domestic at this stage given border restrictions – the new Qantas Holidays site offers a range of “holiday styles” such as luxury, family, romance and more. At this stage Qantas hasn’t advised whether it plans to join AFTA and ATAS, now that it is operating as a travel agent in its own right. LAST month’s launch of the new Tahiti Specialist Programme saw Tahiti Tourisme run a series of Helloworld opens up workshops to update travel advisors on the latest from HELLOWORLD Travel last the Islands of Tahiti. Sessions included a Paul Gauguin month issued one of its most painting class in partnership with Ponant/Paul Gauguin frank trading updates for some Cruises, a yoga session and a Tahitian dancing class. time, detailing the impact of Pictured at one of the gatherings are, back row COVID-19 on its operations from left: Michelle Schulze, TravelManagers; Anna De and even breaking out its year- Mari, Travel Partners; Julie Painter and Vicki Hope, on-year sales of touring, air TravelManagers; Heather Del Vecchio and Lucy Vieira, and cruise products. Spencer Travel. Front row: Caroline Brunel and Rita Intriguingly, the figures Mardirossian, Tahiti Tourisme. indicated that as far back as January Helloworld’s land product sales were down as much as 35% on the prior ”the liquidity runway for Prime Minister Bill Shorten, year – some months before agents is getting shorter”. who managed to swallow the pandemic was making its The liquidity“ As far as head office is his well-documented ill will presence felt. Of course since runway concerned, Burnes said cost towards Helloworld when he March TTV has plummeted, cutting measures and cash urged the Government to apart from a bright spot in for agents reserves meant it could provide further support for September when the Princess is getting maintain operations “well the sector. 2020 World Cruise ex Sydney shorter into 2022 or longer”. Progress in recent days saw the group’s cruise sales also includes a hopeful more than double the same statement from the Federal month last year. Agent voices heard Andrew National Party backing an CEO Andrew Burnes also ” THE national mobilisation Burnes, CEO, industry-specific support confirmed expectations that Helloworld of travel agents which has package – and there was long-haul travel to the US Travel seen scores of meetings even a somewhat balanced and UK/Europe is currently with local politicians has report from Channel 9’s not likely to resume until certainly raised the profile A Current Affair about the late 2021 or early 2022, of the industry’s COVID- plight of travel agents, and warned that while so far 19 travails, with Federal a stark contrast to the Helloworld’s agency network Parliamentarians repeatedly program’s normally strident numbers had remained mentioning agencies in anti-industry stance. “largely intact” with a net speeches over recent weeks. AFTA continues to be reduction of 75 across One of the most noteworthy Australia and New Zealand, was from former Labor Continues over page

travelBulletin NOVEMBER 2020 3 STATE OF THE INDUSTRY

Continues from previous page existing ageing technology “Our goal is to try and systems which underpin get Australians travelling hopeful that a package will current visa processing. Our goal“ differently...urging them to be forthcoming, with Shorten It’s envisaged that the start ticking off their holiday and other speeches also is to try tender would be awarded bucket list or heading noting a doubling of the by March 2021, with the and get interstate for the trip of a Federation’s ask to $250m. new Digital Passenger Australians lifetime,” she said. As well as engagement Declaration to be delivered The iconic homegrown with MPs, there has been travelling as soon as the third quarter personalities appear in significant mainstream of next year. differently... a new TVC and on social media coverage of local media, with the campaign agents in News Corp urging TA enlists star power initially unfortunately omitting publications, and a strong them to travel agents as one of the push supporting agents THE latest iteration of start ticking calls to action. from Kate Carnell, the Tourism Australia’s Holiday Small and Family Enterprise off their Here This Year campaign Scurrah out at VA Ombudsman. has seen media, comedy holiday and skincare power couple bucket list VIRGIN Australia is set to Borders to digitise Hamish Blake and Zoe be run by former Jetstar Foster-Blake urging Aussies chief Jayne Hrdlicka, after THE Federal Government has to open their wallets and Phillipa a backflip by the carrier’s announced a tender for a ” really experience their own Harrison, new owners Bain Capital new “permissions capability” back yard. Managing saw incumbent Paul Scurrah platform, in a wide-ranging Tourism Australia MD Director, announce his departure. project which will allow Phillipa Harrison told Tourism Scurrah has only been incoming passenger cards to Australia travelBulletin the aim was in the role for 18 months, be completed electronically. to “drive as much domestic and said he had decided to First use-cases for the demand as possible, step down “after some long proposed system also particularly to those discussions with my family. include a Simple Visa product regions and operators that “The time feels right and I for travellers from overseas, are typically popular with know the business will be in with the aim of replacing international visitors. good hands,” he said.

HEADLINES

01 Oct TD Awards industry support 15 Oct HLO confirms departure of John Constable 01 Oct Flight Centre cuts 90 stores 15 Oct Virgin Australia CEO to step down 02 Oct Trading in HLO shares to resume 15 Oct Cover-More COVID policies 06 Oct ATAC steadies the ship 19 Oct Aussie arrivals to go digital 06 Oct No specific travel sector support in Budget 21 Oct Ombudsman “inundated” by agents 07 Oct FCTG axes cievents brand 22 Oct Big future for agents says TTC 08 Oct “Door still open” - AFTA 23 Oct Qantas to save on agent costs 12 Oct RedBalloon agent platform 28 Oct Globus launches Aus & NZ for locals 12 Oct Helloworld names new NZ GM 29 Oct CTM acquires Tramada 13 Oct Tourism Australia adds more star power 30 Oct Webjet ads a “mild retort”

4 travelBulletin NOVEMBER 2020 DATA ROOM

DOMESTIC ON TIME VISITOR ARRIVALS RESIDENT RETURNS PERFORMANCE Top 10 destinations, August 2020 Top 10 destinations, August 2020 March 2020 Source Original % change Source Original % change - original - original Aug 19/ Aug 19/ Aug 20 Aug 20 USA 450 -99.1 USA 1,060 -98.8 New Zealand 370 -99.7 New Zealand 900 -99.2 UK 310 -99.1 UK 850 -98.8 India 220 -99.3 China 500 -98.6 China 160 -99.9 Hong Kong 330 -97.1 Singapore 130 -99.7 PNG 310 -95.6 Hong Kong 110 -99.7 Lebanon 280 -96.1 Jetstar Qantas Ukraine 90 -59.8 India 260 -98.6 Arrivals on time 80.6% Arrivals on time 86.1% New Caledonia 80 -98.1 United Arab Emirates 230 -92.3 Departure on time 78.5% Departure on time 87.0% Philippines 70 -99.5 Singapore 220 -99.3 Cancellations 26.8% Cancellations 11.4% ALL VISITOR ARRIVALS 3,030 -99.6 ALL RESIDENT RETURNS 8,070 -99.1 Source: ABS Source: ABS

-5 0 .9 Virgin Australia All airlines % Arrivals on time 82.8% Arrivals on time 84.2% %

6 Departure on time 85.1% Departure on time 85.4% . 4

4 Cancellations 22.7% Cancellations 17.3% -

-4 2. DOMESTIC AIR MARKET 9% August 2020

0 Aug 19 Aug 20 Growth Yr to Yr to Growth . 0 -4 % 3 % Aug 19 Aug 20 % - . 4 1 4 % Total pax carried 5.20m 0.58m -88.9 61.00m 35.89m -41.2 . -4 8 7 % . Revenue pax km (RPK) 6.10bn 0.65bn -89.4 71.15bn 41.58bn -41.6 1% -43 Avail seat kms (ASK) 7.39bn 1.25bn -83.0 88.57bn 53.81bn -39.2 .4% Load factor (%) 82.5 51.7 -30.8 80.3 77.3 -3.1* Aircraft trips (000) 53.5 14.1 -73.6 635.2 411.4 -35.2 -41.2% *Percentage points difference -41.0%

INTERNATIONAL AIR MARKET SHARE Share of passengers carried – August 2020 INTERNATIONAL AIR ROUTES Top 10 city pairs, year end August 2020 Others, 22.4% City pair Passengers Passengers % of total % change YE Aug 19 YE Aug 20 20/19 Qatar Airways, 24.5% Auckland-Sydney 1,584,687 932,101 4.0 -41.2 Singapore-Melbourne 1,632,875 863,831 3.7 -47.1 Singapore-Sydney 1,511,302 860,028 3.6 -43.1 Auckland-Melbourne 1,244,161 733,957 3.1 -41.0 SriLankan Airlines, 2.8% Singapore-Perth 1,104,278 662,150 2.8 -40.0 Hong Kong-Sydney 1,218,264 598,200 2.5 -50.9 Malaysia Airlines, 3.0% Auckland-Brisbane 953,831 539,953 2.3 -43.4 Etihad Airways, 3.0% Singapore-Brisbane 925,908 528,445 2.2 -42.9 Los Angeles-Sydney 916,890 508,175 2.2 -44.6 United Airlines, 4.4% Air New Zealand, 12.3% Denpasar-Perth 882,406 486,870 2.1 -44.8 Top 10 City Pairs 11,974,602 6,713,710 28.5 -43.9 Cathay Pacific Airways, 4.4% Other City Pairs 30,270,146 16,859,919 71.5 -44.3 ALL CITY PAIRS 42,244,748 23,573,629 100.0 -44.2 Singapore Airlines, 6.2% Emirates, 10.6% Source: BITRE China Southern Airlines, 6.5%

Source: BITRE

travelBulletin NOVEMBER 2020 5 STATE OF THE INDUSTRY

MAIN DOMESTIC ROUTES AUSTRALIAN CONSUMER AUSTRALIAN AIRPORTS Top 10 domestic SPEND ON TRAVEL: NEWS International passengers through Australia’s city pairs, August 2020 CORP AUSTRALIA INDEX major international airports, August 2020

City pair Passengers Passengers % change City pair Passengers Passengers % of total % change -84 -84 -84 -84 -81 -82 -78 -75 -73 -76 -78 YE Aug 19 YE Aug 20 0 YE Aug 19 YE Aug 20 20/19 (000) (000) Sydney 16,890,066 9,370,791 39.8 -44.5 Melbourne- Melbourne 11,353,152 6,243,770 26.5 -45.0 Sydney 9,166.9 5,115.7 -44.2 -20 Brisbane 6,309,876 3,577,410 15.2 -43.3 Brisbane-Sydney 4,807.5 2,802.2 -41.7 Perth 4,323,222 2,479,554 10.5 -42.6 Brisbane- 3,595.9 2,044.6 -43.1 Adelaide 1,087,110 634,405 2.7 -41.6 Melbourne Gold Coast 951,951 527,136 2.2 -44.6 Gold Coast- -40 2,695.0 1,610.4 -40.2 Cairns 657,725 324,316 1.4 -50.7 Sydney Adelaide- Avalon (a) 310,803 221,514 0.9 -28.7 2,517.8 1,418.1 -43.7 Melbourne Darwin 245,229 132,593 0.6 -45.9 -60 Melbourne-Perth 2,121.5 1,237.7 -41.7 Canberra 85,906 41,713 0.2 -51.4 Adelaide-Sydney 1,874.8 1,061.9 -43.4 Newcastle (b) 6,687 7,371 0.0 +10.2 Perth-Sydney 1,690.5 998.0 -41.0 Sunshine Coast (c) 13,478 6,420 0.0 -52.4 Brisbane-Cairns 1,281.7 858.7 -33.0 -80 Port Hedland 8,959 4,758 0.0 -46.9 28 Sep 21 Sep Brisbane- 05 Oct Norfolk Island (d) .. 1,878 0.0 .. 1,000.6 661.7 -33.0 14 Sep 12 Oct Townsville 31 Aug 07 Sep Townsville (e) 584 ...... 03 Aug 10 Aug 17 Aug 24 Aug ALL CITY PAIRS 61,003.5 35,893.7 -41.2 -100 ALL AIRPORTS 42,244,748 23,573,629 100.0 -44.2 Source: BITRE (a) Scheduled passenger services commenced Dec ‘18 (d) Scheduled services ceased May ‘17 and recommenced (b) Scheduled services (seasonal) recommenced Nov ‘18 Sep ‘19 Source: News Corp (c) Seasonal services only (e) Scheduled services ceased Sep ‘18 Source: BITRE

it is in the UK. lockdown. There has been For COVID reasons, Britain nothing to sell, no revenue has once again been my to generate. home for the past few The appetite to explore months and regardless of UK-style corridors has been the location, the story is negligible in Australia, even depressingly familiar. An if Scott Morrison tentatively industry that has barely been flagged the issue in mid- able to trade for months, October. As for the New that has pleaded for help Zealand bubble, from a with increasing desperation, travel industry perspective is met with a collective shrug it is worthless in its of the shoulders. current form. The political position is that With this in mind, why Steve Jones’ provision has been made for have the Governments of businesses across the board, Australia and UK blanked Say which aid travel firms as While“ other the industry and refused to much as everyone else. And industries offer additional assistance? WHY is travel and tourism it’s true the impact of COVID Do they regard it as so under-appreciated? It’s a should not be categorised have slowly dispensable, an industry question I’m sure many of or seen as a competition in recovered selling a discretionary, us have frequently pondered misery. Everyone has had it flippant product that we over the years. But none tough this year. as can all do without? more so than in 2020. That said, the travel trade restrictions All industries have their And it’s not just in has been decimated in a have eased, stories of hardship, yet the Australia where the industry way few others have. business conditions for is overlooked. Just as It is an inescapable fact travel has travel have been unique. AFTA’s endeavours to get that while other industries remained Any signs of a short-term meaningful sector support have slowly recovered as in lockdown improvement are absent. have fallen on sympathetic, restrictions have eased, Regrettably, so is the but ultimately deaf ears, so travel has remained in ” political will to help.

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Nitmiluk National Park ©Tourism Australia AFTA VIEW Darren Rudd, Chief Executive Officer Australian Federation of Travel Agents

I WOULD like to commence this month’s column by acknowledging the tremendous and collaborative efforts of AFTA members over the last eight weeks. Everyone, in a uniform and constructive way, has demonstrated great commitment, passion and shared responsibility as we flight for the survival of our sector. In recent weeks we have seen both State and Federal Parliamentarians, Government agencies, trade and mainstream media champion the cause in partnership with the travel sector in a never NORTHERN before seen effort of collaboration. Negotiations between AFTA and the Federal TERRITORY INVITES Government around sector specific support continue and we are in very detailed, data-driven AUSSIES TO COME discussions, which is part of standard government process (irrespective of what sector it is earmarked for) when evaluating such a substantial AND PLAY request for funding. THE Northern Territory Government is enticing I have been in Canberra several times since travellers to come and stay during the the Federal Budget was announced and I assure territory’s traditionally low tourist season by you that dialogues with representatives of the providing discounts of $200 for every $1,000 Finance and Tourism Ministers, the Treasurer, as spent on a booking made with trade partners. well as the Prime Minister’s Office are still very The $5 million NT Summer on Sale campaign much alive. is the largest conversion-based tourism So, to every single one of you who has campaign the territory has ever run, and participated in a meeting with your local Federal extends from 1 October to 31 March next year. MP, the fact that we have got this far is largely a “Last year Aussies spent more than $64 result of your efforts – thank you. These meetings billion on overseas holidays. With international will be an ongoing vehicle that will be used for travel off the cards until at least next year, separate policy initiatives as we rebuild this sector we’re encouraging our friends to the east, to its former health, wealth and prosperity. west and down south to come and have On Monday 27 October, I had the pleasure of the adventure of a lifetime here,” said Tony briefing the Deputy Prime Minister along with Pat Quarmby, Tourism NT Executive General Conaghan MP, Federal Member for Cowper and Manager Marketing. great advocate of travel agents. He was completely In addition to the discount for travellers, engaged and across the detail, thanks to the hard agents who book their clients' experiences work of Pat and other Parliamentarians. Following in the Northern Territory will receive a $50 that and other meetings, the Federal National Party incentive and every five bookings made announced its unified support for a travel industry garners an entry into a draw to win a spot on support package to their senior coalition partner, an exclusive NT famil. the Federal Liberal Party. Please read it HERE. Tourism NT has partnered with Flight The AFTA Team and I remain committed to driving Centre, Helloworld/Viva Holidays and Holidays as hard as possible for a positive outcome with of Australia, but all travel agents can get respect to this rescue package. Stay tuned. involved by making a booking through these wholesalers. CLICK HERE for more details.

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Wat Arun, Bangkok travelBulletin NOVEMBER 2020 9 ISSUES & TRENDS

GUSCIC UNREPENTANT OVER “THOSE ADS” THE travel agent community there’s no argument about that. was given a rare insight into the And you’ve got choice – clearly, thinking of Webjet CEO John Guscic in an online environment where last month, with the company’s you can connect to every available recent addition to the ranks of airline through technology and get AFTA prompting an opportunity instantaneous results,” he said. for an interview with the leader “But you get a whole lot of other of Australia’s only listed online things from a travel agent...a travel agent (OTA). Speaking to curated response, an intimate travelBulletin publisher Bruce Piper, relationship and an offer that’s a unified voice to contribute, to Guscic addressed the elephant in specific to the needs of the person ensure that we as a travel industry the room as he was invited to explain that’s sitting across the table,” survive and thrive – it made sense the rationale behind the controversial Guscic said. “Travel agents add at this point in time to contribute Webjet TV advertisements of 2016 tremendous value,” he added, to that,” he said. Guscic noted which derided bricks and mortar saying that prior to AFTA’s initial that in recent months Webjet had travel agents. advertisement “I’d always felt worked alongside other bodies to The outspoken Guscic defended we’d operated in a collective travel lobby the government, the ACCC the move as a riposte to a ecosphere alongside everyone else and others around refunds. “I think similarly aggressive advertisement in the industry”. we’ve contributed very positively to which was released by AFTA as The Webjet CEO said that his that conversation. Clearly we have part of the 2014 launch of the philosophy had always been for the self-interest, but it’s happened for AFTA Travel Accreditation Scheme. company to run its own race and everyone’s benefit.” Making it clear he did not believe not get involved with the cut and Guscic was clearly aware that an apology was necessary, Guscic thrust of the rest of the industry. he’s not everyone’s cup of tea, said the Webjet advertisements But fast-forwarding to 2020 and admitting he would be the “most focused on the convenience and the impact of COVID-19, that’s all inappropriate person in our choice offered by an online player changed – hence the decision to organisation to put on the board”. – but also made it clear that he is join AFTA, ATAS and ultimately take Instead Webjet’s Chief Operating completely cognisant of the value a place on the Federation’s board Officer, Shelley Beasley, has taken that traditional agents play too. of directors. on the AFTA role “and we are “Webjet does what offline travel “We as an industry are under delighted to be part of it,” he said. agents can’t do – you can go tremendous pressure as a “We are on a war footing as on our website at three in the consequence of this thing that is an industry, and we want to morning and book a ticket, that’s nobody’s fault. It’s a scenario that contribute to the survival of the the convenience we offer and nobody could envisage. Having industry,” he concluded.

Webjet’s controversial 2016 TV advertisement

AFTA’s TV advertisement from 2014

10 travelBulletin NOVEMBER 2020 AGENTS WILL REMAIN KEY FOR TTC THE Travel Corporation’s (TTC) Global is going to mean the role of travel advisors CEO, Brett Tollmann, believes that there is even more important. “There are so is still a bright future for travel advisors, many moving parts – we can’t book all of despite the massive disruption imposed that,” he said, suggesting travellers will by COVID-19 this year. Although booking be wanting to combine multiple packages patterns may change, he forecast that, such as guided holidays, river cruises, particularly in the case of long-haul ocean voyages, car hire and more. “We’re travellers from Australia and New Zealand not built to do that, and so we’re not going to the USA and Europe, trips are actually to be able to satisfy the consumer out likely to get longer in the future because there,” he told travelBulletin. coronavirus measures may necessitate Tollmann, who presides over a 40-brand complex procedures for crossing borders. portfolio including Insight, Trafalgar, Although naturally the reduction in Uniworld, Contiki, Adventure World, AAT bricks and mortar outlets in Australia Kings and more, urged the industry to try to is a concern for TTC, he downplayed remain positive and look forward to 2021 suggestions this would drive a major shift with optimism. “We are expecting a literal to direct-to-consumer distribution. tsunami of bookings once borders open,” In contrast to recent years where there he said, with consumers across the globe has been a trend to shorter, more frequent eager to travel as soon as they are able. trips, the rise of extended overseas travel

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©Tourism Australia GLOBUS FAMILY OF BRANDS TURNS TO OWN BACKYARD

LIKE many in the travel industry, tours and four Globus trips. tour,” she said. the COVID-19 pandemic has seen The itineraries focus on “As well as enjoying a range Globus family of brands turn its discovering lesser known sites of spectacular sights and eyes to our own backyard, creating and unique experiences that locals experiences, guests on our tours a range of new itineraries in often wouldn’t consider doing can travel with ease, knowing Australia and New Zealand to suit independently. everything has been perfectly local travellers, with the first tour “We asked Aussies what they planned for them; meet likeminded departing February next year. would love to see from an escorted people who they’ll create lifelong Globus family of brands is tour closer to home and worked memories with; and rest assured, not new to operating tours in closely with local travel operators knowing our local experts and Tour the region, but traditionally its and tourism boards across both Directors are on hand to deliver an itineraries have been designed countries to curate itineraries we incredible experience.” to suit the inbound market, knew they’d love,” said Gai Tyrrell, Some of the highlights of the mostly with UK and US customers Managing Director Australasia of new program include The Great exploring Australia. Globus family of brands. Ocean Road and Kangaroo Island The new collection however “As state borders start to reopen tour with Cosmos. The eight-day is designed specifically for around the country and Aussies trip starts in Melbourne and takes Australians and New Zealanders start planning their next domestic travellers along the Great Ocean and packed with incredible holiday, there are lots of great Road, stopping at iconic sights experiences, over nine Cosmos reasons to consider an escorted like the 12 Apostles and Loch Ard

12 travelBulletin NOVEMBER 2020 Gorge before sampling cab protocols and procedures have savs in the Coonawarra wine been put in place to elevate region (without having to worry the company’s already high about driving after a second hygiene standards and help glass). The trip then heads to mitigate the risk of infection. the Murray river, with a cruise These procedures include pre- aboard an historic paddle trip health screenings for staff steamer before journeying and guests, daily disinfecting, through Hahndorf to the reduced luggage handling and Fleurieu Peninsula and onto pre-screening each restaurant, Kangaroo Island. activity and accommodation to Another fascinating trip ensure it's COVID-safe. is Globus’ Contrasts of the In addition, Globus family Kimberley, which gives guests of brands is offering guests the chance experience the peace of mind, with all diverse landscapes in the bookings before 31 January Top End. Travellers join an 2021 given complementary Loch Ard Gorge ©Tourism Australia art class with an indigenous SafetyNet Protection, artist, take a sunset cruise meaning travellers can Hot Water Beach ©The Coromandel through Katherine Gorge, sleep cancel their trip with no under the stars at El Questro penalties up to 30 days prior station and cruise the Geike to departure, or amend their Gorge before ending their trip tour up to 24 hours in advance in Broome with a craft beer of the trip leaving. tasting as the sun sets. To celebrate the launch of In a post-pandemic world, these new trips, Globus family many travellers’ priorities have of brands is offering 5% off the changed and Globus family new Cosmos trips, and 10% of brands is ensuring guests’ off Globus itineraries, when health and safety is protected. booked before 31 January Trips will have a maximum 2021 for travel next year. capacity of 24 guests, to To find out more, CLICK allow for comfortable physical HERE for Cosmos tours and distancing and new on-trip HERE for the Globus itineraries.

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TASSIE QUICK BITE 7-day tour | Hobart to Launceston 2021 Australia & New Zealand tours out now! Highlights include: Bruny Island local produce tasting and From the cleanest air and freshest produce of Tasmania, to the unique thermal mineral pools of The Coromandel, lunch, Chocolate class, Belgrove Whiskey distillery, Bay of Fires Walk, Jam making class at Eureka Farm, Pyengana Dairy for a cheese tasting, Bridestowe Lavender Estate lunch, Janz a surplus of sights and experiences await right here, in our own backyard. As borders reopen, it’s time for your Estate wine tasting. customers to restart their travel adventures. From $2,612* per person twin share Check out Cosmos’ new tours online and contact your BDM for a product update. incl. discount (based on 16/04/21 departure)

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* Terms & Conditions apply. 5% discount applies to new 2021 bookings made and deposited by 31/01/21. All discounts based on land-only portion of core tour on twin share price, not including extra night accommodations, extensions, upgrades, taxes/fees, tips and, supplements/reductions. A non- refundable deposit of $250 per person per tour is required within 7 days or by 31/01/21 (whichever comes first) to secure reservation and offer. Offer may be withdrawn or amended at any time without notice. Additional restrictions may apply. For full terms & conditions visit cosmostours.com.au. ISSUES & TRENDS

COVER-MORE TO OFFER COVID POLICIES COVER-MORE Travel Insurance step towards helping boost APAC CEO Judith Crompton consumer confidence and get faced up to the travel industry bookings moving. She also last month, in an exclusive addressed travel agent concerns ...in the end “we had to stand interview conducted at about Cover-More’s 100% The Travel Industry Hub by refund initiative which led to by the end consumers travelBulletin publisher Bruce significant commission claw- Piper. As well as answering backs for some agencies. “It Judith Crompton,” Cover-More Travel questions about the company’s was an easy decision, and at the Insurance, CEO APAC management of hundreds of same time a very hard decision, thousands of refunds, Crompton but in the end we had to stand confirmed that Cover-More had by the end consumers,” she not been resting on its laurels said. The Cover-More chief also over the last six months in urged agents with outstanding terms of product innovation, concerns to reach out personally. with the imminent release of As well as new product new COVID-19 policies expected development, Cover-More this month. has established a new global Initially only covering domestic command centre in Brisbane travel within New Zealand to service the needs of retail and then Australia from early customers, and is also set to December, Crompton wasn’t release smartphone apps that able to provide further details will allow leisure customers to at this stage, but said she call for help at the touch of a believed the introduction of button wherever they are in COVID-19 policies was a key the world.

Corporate Travel Management takes over Tramada CORPORATE Travel subsides – and clearly had cash telling travelBulletin it was “not Management’s (CTM) acquisition in hand to buy out Tramada material” to the company’s of travel agency software owner Anna Buduls. bottom line. And while he specialist Tramada last month The move marked the end has provided assurances took the industry by surprise, of an era for Jo O’Brien who that it’s business as usual not least because Tramada is has led the business as and that the company will a key supplier to 80% of the CEO for almost 15 years, continue to service its existing Australian and New Zealand with the operation to now be clientele across Flight Centre, business travel sector, many of headed up by Bjorn Bohme, Helloworld, CT Partners, whom are direct competitors to Tramada’s Global Director of Express Travel Group and CTM. The move was yet another Product and Engineering. CTM more, there is understandably canny deal for CTM, which by unusually didn’t announce the some uneasiness in the ranks all accounts looks to have acquisition to the Australian of the industry about a major positioned itself well for recovery Stock Exchange, with GM competitor now becoming a as the COVID-19 pandemic Australia/NZ Greg McCarthy major supplier too.

14 travelBulletin NOVEMBER 2020 2020 WINNERS Congratulations to all the finalists and winners of the Travel Daily Awards 2020 and thanks to everyone who nominated and voted.

MOST SUPPORTIVE AIRLINE MOST SUPPORTIVE RIVER MOST SUPPORTIVE TRAVEL VOTED CATEGORY CRUISE LINE CONSULTANT - TAS Qatar Airways VOTED CATEGORY JUDGED CATEGORY APT Travel Group Robyn Sinfield - Home Travel MOST SUPPORTIVE Company TECHNOLOGY SUPPLIER MOST SUPPORTIVE TOUR VOTED CATEGORY OPERATOR/WHOLESALER MOST SUPPORTIVE TRAVEL Sabre VOTED CATEGORY CONSULTANT - SA Globus Family of Brands JUDGED CATEGORY MOST SUPPORTIVE HOTEL Brianna Schwarz - Helloworld GROUP/ACCOMMODATION MOST SUPPORTIVE INDUSTRY Norwood Jan Smith - Enhance Travel SUPPLIER SALES EXECUTIVE VOTED CATEGORY VOTED CATEGORY Expedia TAAP Linda Costantini - Emirates MOST SUPPORTIVE TRAVEL CONSULTANT - WA MOST SUPPORTIVE GROUND MOST SUPPORTIVE TRAVEL JUDGED CATEGORY TRANSPORT SUPPLIER CONSULTANT - QLD Barry Downs - Bicton Travel Christine Ross-Davies - Attadale VOTED CATEGORY JUDGED CATEGORY Travel DriveAway Cathy Donaghy - Helloworld Travel Jo-Anne Deveson-Francis - Global Strathpine Travel Solutions MOST SUPPORTIVE INDUSTRY SUPPORT SERVICE MOST SUPPORTIVE TRAVEL MOST SUPPORTIVE LEISURE VOTED CATEGORY CONSULTANT - NSW TRAVEL AGENCY Air Tickets JUDGED CATEGORY JUDGED CATEGORY Maria Tadros Anissa - Tadros Travel Bicton Travel MOST SUPPORTIVE OCEAN CRUISE LINE MOST SUPPORTIVE TRAVEL MOST SUPPORTIVE VOTED CATEGORY CONSULTANT - ACT Princess Cruises CORPORATE TRAVEL AGENCY JUDGED CATEGORY JUDGED CATEGORY Maria Slater - Maria Slater Travel MOST SUPPORTIVE FCM Travel Solutions EXPEDITION CRUISE LINE MOST SUPPORTIVE TRAVEL VOTED CATEGORY CONSULTANT - VIC Scenic Luxury Cruises and Tours JUDGED CATEGORY Kathy Pavlidis - Travel Associates Kew ISSUES & TRENDS

Expedia's Stu Udy with the company's award for Most Supportive Hotel Group/ Accommodation Supplier, received by mail Gai Tyrrell, Peter Douglas and Chris Fundell from Globus after the Zoom were all smiles at the announcement of the tour operator’s award ceremony. win of Most Supportive Tour Operator/Wholesaler.

TRAVEL DAILY HAILS INDUSTRY THE inaugural Travel Daily Awards last month provided a moment of brightness amid the COVID-19 gloom, giving the industry the opportunity to showcase some of the extraordinary efforts being undertaken by travel agents and suppliers to support one another through this crazy year. The finalists for Most Supportive Travel Consultant - WA. After a nomination process which saw more than 600 individuals and companies highlighted by their peers, voting and judging led to the selection of finalists and then winners. In a year where the normal calendar of industry events and awards had been completely disrupted, participants said it was a delight to be able

The Club Med team coordinated their outfits, all dressed in white for the announcement of the Most Supportive Hotel Group/Accommodation Supplier winner.

The finalists for Most Supportive Industry Sales Executive.

16 travelBulletin NOVEMBER 2020 From left to right: Shiky Chen, Heather Pryde, Elly Eves, Stuart Allison, Nick Ferguson, Iris Lee, Vivien Lee and Chloe Jones all from Princess Cruises which took home Most Supportive Ocean Cruise Line.

Cathy Donaghy, winner of the Most Supportive TRAVEL DAILY HAILS INDUSTRY Travel Consultant - QLD with her trophy. to honour one another, with many people still working in the industry taking part alongside those stood down or looking for Emma Davie, new roles. Lina Trimarchi and Katherine Unfortunately a gala awards ceremony O’Neill from was out of the question given pandemic Scenic Luxury Cruises & restrictions, but the TD and travelBulletin Tours, which team made the best of it with a day-long was nominated series of Zoom calls with finalists to in both Most Supportive Tour announce the winners, whose trophies Operator and were then dispatched across the country. Most Supportive Expedition Cruise We were delighted to see how the industry Line and took joined in the fun, and are very much looking the gong for the forward to doing it again bigger, better and latter home. in-person in 2021!

DriveAway won the Most Supportive Ground Transport Supplier category. Pictured is Charlie Youssef and Natasha Wahab from the company.

IHG's Chris Waite dressed up for the occasion for the Zoom call for the announcement of the winner of the Most Supportive Hotel Group/Accommodation Supplier.

travelBulletin NOVEMBER 2020 17 COVER

The pay packets of executives leading Australia’s travel and tourism companies are looking relatively scrawny this year, with the impact of COVID-19 seeing some changes at the top of travelBulletin’s annual Million Dollar Club listing. With massive layoffs, job cuts and stand-downs across the board, many of those at the top have also shared in the pain, and the belt-tightening looks set to continue for some time yet. Bruce Piper investigates. TRAVEL’S FAT CATS LOOKING SKINNY

HIS time last year the shareholders strong returns, and travel and tourism industry the prosperity was also reflected in was riding high after a some stunning pay packets at the strong 2018/19 financial top end. year. Booming inbound and Fast forward to 2019/20 and Toutbound numbers meant plenty things aren’t quite so rosy – of opportunity to make money however it should be noted that within the sector, and record the pandemic only hit in the final profits were being recorded by third of the year when the industry Australia’s publicly listed travel, ground to a screeching halt and hospitality, aviation and holiday then into a rapid reverse. groups. In turn they were paying Continued over page

18 travelBulletin NOVEMBER 2020 travelBulletin NOVEMBER 2020 19 COVER

So while that led to a his total remuneration to benefited from dividend haircut for many executives an eye-watering $48 million payouts, but there were who took significant pay for the prior 12 months [Flight“ certainly some eyebrows cuts amid the onset of (travelBulletin October Centre’s raised when the company coronavirus, it was preceded 2019). Things are somewhat persevered with the planned by eight months of strong different this year, with only Graham payment of its 9c per share trading, including normal a single dividend payment Turner] interim dividend on 19 March dividend payouts for several during the year, and then a had to 2020 (a total of $11.2 million companies – while others pay cut across the board for across the shareholder base) even continued to pay Flight Centre execs, meaning settle for – right amidst the chaos dividends as the travel that he had to settle for “only” $17 of Australia’s international world imploded. “only” $17 million-odd in million- border closures. In fact at Flight Centre Travel Group 2019/20 – around a third of the same time as making MD Graham Turner has his income the previous year. odd in that significant payout, the long been at the top of the And while that still left him at 2019/20 company was also making Million Dollar Club, with the the top of the travelBulletin the first round of cuts to its travel agency powerhouse Million Dollar Club, Turner – around staff numbers, including 275 producing exceptional results is also noteworthy as one of a third of redundancies and standing for investors over many those who took the biggest his income down an additional 1,300 years. In fact 2018/19 was cuts year-on-year, with a staff, or 65% of its workforce. an absolute standout for 65% drop. the All remaining personnel were Flight Centre shareholders That was somewhat of previous offered reduced working – and of course that meant a contrast to the Flight year hours – and the Burnes’ a big benefit for Turner Centre chief’s industry agreed to take no salary himself who has a major peers Andrew and Cinzia at all for the rest of the stake in the company. A Burnes at Helloworld Travel ” financial year. That probably one-off special dividend, Limited. Again being major wasn’t too difficult for them on top of the company’s shareholders in the business to manage, given they had normal payouts, boosted meant the pair rightly just paid themselves that

The 2020 Million Dollar Club (top 15)

Name Company Total income Graham Turner Flight Centre $16,804,688 Jamie Pherous Corporate Travel Management $5,114,726 Robert Kirby Village Roadshow $5,022,371 Andrew Burnes Helloworld $4,837,280 Cinzia Burnes Helloworld $4,724,261 Christopher Luxon Air New Zealand $3,918,841 John Alexander Crown $3,708,203 Todd Nisbet Crown $3,040,478 NOTE John Guscic Webjet $2,908,841 Each diamond Ken Barton Crown $2,632,178 symbol represents a Jane Hastings Event Hospitality $2,435,704 $1 million dollar diamond, Barry Felsted Crown $2,432,058 which is about 10 carats, Matt Bekier Star Entertainment $2,385,882 depending on the cut and clarity of the stone. Either UNNAMED Air New Zealand $2,310,000 way it’s certainly a Alan Joyce Qantas $2,120,022 huge rock.

20 travelBulletin NOVEMBER 2020 dividend, meaning that for the 2020 Travel Agent top earners (top 15) financial year they each took Total income 2020 vs 2019 home around $4.75 million – 50 million actually a small increase on the previous year. 2020 earnings Others at the top of the 40 million 2019 earnings 2020 Million Dollar Club include Corporate Travel Management founder 30 million and CEO, Jamie Pherous. Pherous, who the previous year had successfully survived multiple attacks from 20 million hedge fund activists, had to deal with a 44% reduction in his income. However that still 10 million meant a $4.6 million dividend paid in the first half of the 2019/20 financial year, so he remains in second spot on 0 the list this year, with a still extremely respectable income

John Guscic Dean Smith of just over $5.1 million. Cinzia Burnes Chris Galanty Jamie Pherous Shelly Beasley Tony Ristevski Graham Turner Andrew Burnes John Constable Charlene Leiss That was despite Corporate Adam Campbell Nick Sutherland Neale O’Connell Travel Management’s board Melanie Waters-Ryan prudently deciding to defer the payment of its own WebBeds B2B hotel resolution, and just last interim dividend – planned for wholesale operation the month he told travelBulletin 14 April – which saved the [CTM“ has second biggest in the world, about his determination company nearly $20 million in been] so Guscic went along for the to continue to lead Webjet cash. And while he along with well placed ride with the purchase of through the COVID chaos. other executives at CTM have millions of shares in the The Webjet board clearly been managing on reduced through the company – financed with continues to back him, with salaries, that certainly hasn’t pandemic borrowings as he backed his the company’s recent Annual dampened their enthusiasm own vision to see the Webjet General Meeting voting in for the industry, with the that it share price and dividends favour of a rejigged package company so well placed has made increase. That all went well for Guscic which puts him in through the pandemic that several until the pandemic hit and the box seat to benefit from it has made several canny the company’s value was future share price upsides. acquisitions which are likely canny literally decimated almost For the 2020 financial year to have set it up for a strong acquisitions overnight, dropping from a dividend paid in the first post-pandemic future. which are $17 down to just $1.70 six month period meant his The fourth major travel per share. Although it’s not $1.5 million base salary agency business listed likely to reflected in the 2019/20 was roughly doubled, so he on the Australian Stock have set figures – he held onto his took home $2.9 million, Exchange is Webjet, and it up for stake until mid-September down about 20% on the it’s certainly been a roller – the sale of more than 5 previous year. coaster 12 months for its a strong million shares on-market at Others in the top echelon CEO John Guscic. Having post- a fraction of the price he had of travel agency earners in set the business up for previously paid must have 2020 included Flight Centre success through some pandemic been a very bitter pill. Travel Group chiefs Chris major acquisitions which future Nevertheless it’s a pill he Galanty, CEO Corporate, who have made the company’s ” swallowed with characteristic endured a 57% reduction in travelBulletin NOVEMBER 2020 21 COVER

$16,804,688 < $1,251,551 < Graham Turner -64.49% Melanie Waters-Ryan -45.84% Flight Centre Flight Centre

$5,114,726 < $1,149,547 < Jamie Pherous -44.10% John Constable -15.66% Corporate Travel Management Helloworld <

$ 4,837,280 $3,918,841 < Andrew Burnes +4.19% Chris Luxon -22.08% Helloworld Air New Zealand <

$4,724,261 $2,120,022 < Cinzia Burnes +3.22% Alan Joyce -80.38% Helloworld Qantas

$2,908,841 < $1,980,309 < John Guscic -19.79% Lim Kim Hai -33.33% Webjet Regional Express

income to just over $1.5 million. a brief mention in the fine print was actually a 2% increase on The company’s Chief Financial of the company’s Annual Report 2018/19, while Helloworld Group Officer Adam Campbell saw his last month. As in previous GM Corporate Nick Sutherland also income plummet 85% to $1.34 years Constable’s package survived well, with a 7% uptick in million – similar to the 84% decline was significantly boosted by income to $571,000 for the year. experienced by EGM The Americas, housing, motor vehicle and travel Dean Smith at just $498,000. allowances relating to his initial CHANGES IN THE And the company’s CEO Leisure, relocation to Australia from the UK COCKPIT Melanie Waters-Ryan, also saw a which bumped up his total package 46% cut meaning she took home to $1.15 million, a decline of THIS year’s airline top earner just over $1.25 million for the year. 16% on the previous year. Webjet list is significantly different to Also on the list is former Group Chief Commercial Officer 2018/19, when Qantas CEO Alan Helloworld Travel Group GM Retail Shelley Beasley, who recently also Joyce was the undisputed captain & Commercial, John Constable, became a member of the AFTA with a total package worth $10.8 whose long-rumoured departure Board, had a relatively stable year, million. By contrast this year he from the company only merited taking home $774,000 which only just scraped into the overall

22 travelBulletin NOVEMBER 2020 industry Million Dollar Club personnel, as in previous Qantas high flyers, including after taking home $2.1 years we’ve had a pretty good Jetstar Group CEO Gareth million, which left him in third Last“ year idea of who’s who among Evans who only took home place in the airline rankings. Alan Joyce the airline’s top earners who about a third of his income In fact the top airline earner are only broken out in salary this year, with a $1.3 million this year was former Air New was the brackets. It’s our guess that package compared to almost Zealand CEO Christopher undisputed the second highest paid Air $4 million in 2019. The same Luxon, who with exquisite captain NZ executive, with a salary can be said for former QF timing exited the industry of about NZ$2.3 million, is CEO International Tino La on 3 January 2020, taking of the former Chief Customer and Spina and Andrew David, who home incentives and exit airline top Commercial Officer Cam is now chief of both domestic payments which lifted his earners... Wallace, who is also no and international at Qantas, package to NZ$3.9 million – longer with the airline having whose respective packages of meaning he earned more in by contrast last month been announced $1.2 million and $1.1 million just the first half of the year this as the head of New were down significantly on the than any other Australasian Zealand radio conglomerate previous year. aviation executive over the year he MediaWorks. Unfortunately for industry full 12 month period. Since only just Regional Express Executive voyeurs fascinated by the then Luxon has managed to scraped Chairman Lim Kim Hai goings-on at Virgin Australia, satisfy a long-held desire to was fifth on the airline top the airline’s administrators move into politics, having into the earners list this year, and as have managed to obtain an been elected to the New overall in previous periods took no exemption from the usual Zealand Parliament last industry salary whatsoever but instead reporting requirements, month as the National Party lived on $1.98 million in meaning it’s not possible to member for the Auckland Million dividends, down 33% on the have any insight at this stage electorate of Botany. Dollar 2018/19 year. That wasn’t into how much now departing Although Air New Zealand Club enough to put him in the CEO Paul Scurrah and other doesn’t explicitly publish overall Million Dollar Club list senior executives have taken salary package details for for 2020. It was a similar home. Scurrah’s base salary its other key management ” story for several other former of $1.3 million is likely to

Travel agent top earners (top 15) Name Company Position Total Salary Dividends Total income Diff 19/20 Graham Turner Flight Centre Executive Director $498,442 $16,306,246 $16,804,688 -64.49% Jamie Pherous Corporate Travel Management Managing Director $436,010 $4,678,716 $5,114,726 -44.10% CEO and Managing Andrew Burnes Helloworld $588,755 $4,248,525 $4,837,280 +4.19% Director Group GM- Wholesale Cinzia Burnes Helloworld & Inbound and $552,602 $4,171,659 $4,724,261 +3.22% Executive Director John Guscic Webjet Managing Director $1,508,184 $1,400,657 $2,908,841 -19.79% Chris Galanty Flight Centre CEO Corporate $1,482,317 $31,847 $1,514,164 -57.54% Adam Campbell Flight Centre CFO $1,314,706 $21,145 $1,335,851 -84.42% Melanie Waters-Ryan Flight Centre CEO Leisure $1,172,541 $79,010 $1,251,551 -45.84% Group GM - Retail and John Constable Helloworld $1,042,047 $107,500 $1,149,547 -15.66% Commercial Group Chief Shelly Beasley Webjet $770,191 $4,574 $774,765 +1.86% Commercial Officer Tony Ristevski Webjet Chief Financial Officer $683,819 $13,728 $697,547 +1244.12% Nick Sutherland Helloworld Group GM – Corporate $528,101 $43,000 $571,101 +7.38% Dean Smith Flight Centre EGM The Americas $477,874 $20,534 $498,408 -84.42% Neale O'Connell Corporate Travel Management CFO $447,326 $2,238 $449,564 Charlene Leiss Flight Centre MD The Americas $408,833 $8,275 $417,108

travelBulletin NOVEMBER 2020 23 COVER

have been significantly boosted when the airline’s again just for the subsequent half year, meaning he prospective new owners forced him out in favour of will be one to watch for 2021. former Jetstar chief Jayne Hrdlicka, but unfortunately Village Roadshow Executive Chairman Robert Kirby the opacity of the administration process hasn’t is third on the 2020 Million Dollar Club list this year allowed us to peek behind the Virgin Australia curtain with a total income of $5.1 million, reflecting the this year. payoff from his 78 million shares in the company. Crown Executive Director John Alexander, who stood FAMILIAR FACES IN HOSPITALITY down as the company’s Chairman in the lead-up to the current probity inquiry by the NSW Government, still WHILE not insignificant, the impact of COVID-19 on managed to take home $3.7 million, while a number the top earners in Australia’s listed hotel, activity and of other Crown chiefs also filled out the list including experience businesses appeared to be less, with the Ken Barton, Todd Nisbet and Barry Felsted. Over at list this year continuing to feature those at the top rival Star Entertainment CEO Matt Bekier earnt $2.4 of Village Roadshow, Crown, Event Hospitality, Star million, while Event Hospitality MD Jane Hastings was Entertainment and Sealink Travel Group. At SeaLink also in the list with a $2.4 million package. there was a significant changing of the guard, with the company merging with Transit Systems and a THIS MAY BE JUST THE START new focus on bus services providing some very useful diversification for the business. SeaLink’s outgoing WHILE it’s always intriguing to look at the disclosures MD and CEO Jeff Ellison actually boosted his package in listed companies’ annual reports and marvel at by almost 30% to about $1.8 million – and that only the astronomic sums that some are taking home, it reflected the six month period until he stepped down should also be noted that those at the top end are in early January. His replacement, Clint Feuerherdt, benefiting from dividends which have seen them was also on the list with a $1.7 million package, take significant personal risks – both in founding

Airline top earners (top 15)

Name Company Position Total Salary Dividends Total income Diff 19/20 Chris Luxon Air New Zealand CEO (until 03 Jan 2020) $3,918,841 $3,918,841 -22.08% Unnamed Air NZ ?Cam Wallace (Chief Air New Zealand $2,310,000 $2,310,000 -11.83% executive Commercial Officer) Alan Joyce Qantas CEO $1,744,000 $376,022 $2,120,022 -80.38% Unnamed Air NZ ?Jeff McDowall (Chief Air New Zealand $2,060,000 $2,060,000 +3.00% executive Financial Officer) Lim Kim Hai Regional Express Executive Chairman $1,980,309 $1,980,309 -33.33% Unnamed Air NZ ?Carrie Hurihanganui (Chief Air New Zealand $1,850,000 $1,850,000 +14.20% executive Ground Operations Officer) Unnamed Air NZ ?Mike Tod (Chief Marketing & Air New Zealand $1,440,000 $1,440,000 -1.37% executive Customer Officer) Unnamed Air NZ ?Jennifer Sepull (Chief Digital Air New Zealand $1,310,000 $1,310,000 -10.27% executive Officer) Gareth Evans Qantas CEO Jetstar Group $1,214,000 $71,059 $1,285,059 -66.75% ?Captain David Morgan Unnamed Air NZ Air New Zealand (Chief Operations Integrity & $1,250,000 $1,250,000 -9.42% executive Standards Officer) ?John Whittaker (Chief Air Unnamed Air NZ Air New Zealand Operations & People Safety $1,230,000 $1,230,000 -7.52% executive Officer) CEO International (from 01 Tino La Spina Qantas $1,160,000 $44,902 $1,204,902 -63.44% Nov 2019) Andrew David Qantas CEO Qantas Domestic $1,113,000 $10,812 $1,123,812 -66.92% Unnamed Air NZ Air New Zealand Air New Zealand management $1,100,000 $1,100,000 -14.73% executive Unnamed Air NZ Air New Zealand Air New Zealand management $1,070,000 $1,070,000 -10.08% executive

24 travelBulletin NOVEMBER 2020 Other listed companies top earners (top 10) Name Company Position Total Salary Dividends Total income Diff 19/20 Robert Kirby Village Roadshow Executive Chairman $1,125,355 $3,897,016 $5,022,371 -2.36% John Alexander Crown Executive Director $3,588,336 $119,867 $3,708,203 -21.23% EVP Strategy & Todd Nisbet Crown $2,967,119 $73,359 $3,040,478 -21.26% Developments Ken Barton Crown CEO and MD $2,589,240 $42,938 $2,632,178 -44.10% Managing Director and Jane Hastings Event Hospitality $2,432,584 $3,120 $2,435,704 -17.08% CEO Barry Felsted Crown CEO Australian Resorts $2,378,546 $53,512 $2,432,058 -21.40% Matt Bekier Star Entertainment CEO $2,385,882 $2,385,882 -47.32% MD and CEO (until 16 Jeffrey Ellison Sealink Travel Group $1,238,503 $607,725 $1,846,228 +28.14% Jan 2020) CEO (from 16 Jan Clint Feuerherdt Sealink Travel Group $1,101,894 $631,859 $1,733,753 2020) Greg Hawkins Star Entertainment Chief Casino Operator $1,417,920 $1,417,920 -21.72%

businesses and then supporting they should try to imagine living on to either cure, or live with, the them with their own capital. As just a fraction of what they took virus, the significant reductions in they say “you have to risk it for home the previous year – as many this year’s Million Dollar Club are the biscuit,” and the swings of in our list this year are already unfortunately just a foreshadowing previous years’ successes are experiencing. Unless a solution to of what is likely to be a complete certainly going to be balanced out COVID-19 is found and we learn bloodbath in 2021. by some significant roundabouts in 2021. As many travel business owners are finding, with COVID-19 and Government policies continuing to wreak havoc, incomes are being decimated right across the industry. It’s incomprehensible to many in the community who remain in stable employment, but perhaps

Unless a solution“ to COVID-19 is found and we learn to either cure, or live with, the virus, the significant reductions in this year’s Million Dollar Club are unfortunately just a foreshadowing of what is likely to be a complete bloodbath in 2021 ”

travelBulletin NOVEMBER 2020 25 CRUISE

CLIA STEPS UP RESPONSE

CRUISE Lines International Association (CLIA) ocean-going members last month agreed to conduct pre-embarkation testing of all passengers and crews on ships with a capacity of more than 250 people, in a move which puts cruising at the forefront of safe travel in the COVID-19 era. CLIA Global President & Chief travel agents who renew their Cruises, Riviera, Royal Caribbean Executive Officer Kelly Craighead membership of the organisation International, Seabourn, Scenic, announced the major initiative into 2021. Silversea, Uniworld, Virgin Voyages during a virtual conference in the The new CLIA Travel Agent and Windstar Cruises. USA, saying “we see testing as an Rewards Program promises more CLIA Managing Director important initial step to a multi- value than the annual membership Australasia Joel Katz said “the new layered approach that we believe cost, and is being backed by more bonus commission and rewards validates the industry’s commitment than 20 operators. available in 2021 can repay the to making health, safety and the The Rewards Program will allow cost of CLIA membership many well-being of the passengers, the travel partners to receive exclusive times over. crew and the communities we visit benefits such as rebates, gift “This is a significant and tangible our top priority”. cards or extra benefit from CLIA She also noted cruise lines commission when cruise lines and were optimistic the measures making eligible creates a clear would allow for a “gradual, phased bookings with Together with“ all our advantage for resumption of cruising”, and participating cruise those who support said members had already been line members existing member their professional working for many months with throughout benefits including our success with CLIA experts worldwide to develop next year. education programs, membership.” protocols for resumption. Initial cruise “Together with The announcement came in the line participants events and certification all our existing lead-up to the ground-breaking will include Aurora program, this member benefits news that the US Centers for Expeditions, additional 2021 benefit including our Disease Control and Prevention Azamara, Celebrity education was replacing its long-running Cruises, Celestyal, will ensure CLIA programs, events “no-sail” order for ships in Crystal Cruises, agents are rewarded and certification American waters with a plan Cunard, Dream program, this which would allow a resumption of Cruises, Holland as our industry moves additional 2021 voyages under strict protocols. America Line, into recovery benefit will ensure Meanwhile closer to home, last Norwegian Cruise CLIA agents are month also saw CLIA Australasia Line, Paul Gauguin, rewarded as our announce significant value-adds P&O Australia, Joel Katz, Managing” Director industry moves from its cruise line members for Ponant, Princess Australasia, CLIA into recovery.”

26 travelBulletin NOVEMBER 2020 Azamara increases trade presence in Australia AZAMARA has expanded Managers, Jessica Marsh and the trade in the region. its local sales team to help Kristina Sambaher, while Natalie Azamara said the additions dedicated Regional Sales Bax has joined the brand from would enable it to introduce new Manager Belle Osmic. the Royal Caribbean Group cruisers to its ships, and that A team of four will now as a Business Development its new BDMs would be on the provide “more in-market Coordinator. road to meet with luxury travel support” to help support what The appointments come partners. Azamara described as a key after the appointment of new The expanded Azamara sales region for its business. International Managing Director team will also stay in contact NSW and Victoria will now Patrice Willoughby at the with the trade through online be served respectively by two beginning of the year, and show training sessions and weekly new Business Development the cruise line’s confidence in webinars.

CELEBRITY RAMPS UP AGENT SUPPORT CELEBRITY Cruises has pledged its commitment to solutions” to back the efforts of its partners. Australia’s travel agents with a new partner support site. The launch of the site comes as part of a wider, Designed specifically for the local market, the portal formal recognition of Celebrity’s dedication to the will house tools and resources to help advisors learn Australian travel agent community, dubbed the about, promote and sell the Celebrity brand. Celebrity Commitment, which was introduced last The site has been purpose-built to “increase selling month by the cruise line’s President & Chief Executive opportunities and help agents navigate their business Officer Lisa Lutoff-Perlo. recovery,” Celebrity Sales Director ANZ Cameron Mannix expressed his enthusiasm for the new Mannix explained, adding it reflected the cruise tool, reinforcing Celebrity’s commitment to rebuilding line’s commitment to investing in “real tools and real the cruise industry.

travelBulletin NOVEMBER 2020 27 CRUISE

P&O accelerates new arrivals P&O Cruises Australia has waved goodbye to Pacific Dawn and Pacific Aria over the past two months, with both vessels leaving the fleet sooner than previously planned as Carnival Corporation continues to optimise its ocean-going hardware during the cruise pause. That leaves Pacific Explorer as currently the only ship in the local P&O fleet – but not for long, with the company also announcing that the new Pacific Encounter and Pacific Adventure will now arrive in the first half of 2021. Both ships are coming from sister brand Princess Cruises, with Pacific Adventure (previously Golden Princess) now expected to commence sailing from Sydney on 30 April next year. She will be followed shortly thereafter by the 3,000- guest Pacific Encounter (previously Sea Princess) which is currently slated for a May 2021 debut. P&O is offering very generous cancellation and refund policies to encourage 2021 bookings on the fleet, along with a special travel agent commission bonus.

CRUISECO MAKES THE MOST OF THE PAUSE CRUISECO and World’s Leading means each of the World’s upfront commission. Cruise Lines last month scaled Leading Cruise Lines brands are Only new bookings are the “Everest of reporting able to capture all of the travel eligible, however cash sales and challenges,” completing a major agent member details on every future cruise credits are also tech project during this year’s booking made through Cruiseco applicable, with commission to cruising downtime to enable via the online platform. be paid after the receipt of funds the live visibility of Cruiseco The announcement came from Norwegian Cruise Line. bookings with brands including just a few days after Cruiseco The offer, which should help Cunard, P&O and Princess. reported it was also working boost the cashflow of travel The work was conducted in to drive sales with Norwegian agent partners, is also available partnership with Princess and Cruise Line (NCL) through a new until the end of the year on NCL tech provider Odysseus, and initiative designed to deliver 3% cruises departing up to 2023.

28 travelBulletin NOVEMBER 2020 HURTIGRUTEN MAKING ANTARCTICA EASIER THAN EVER HURTIGRUTEN has had already seen a lot of developed a new range confidence for 2022 in of Antarctica itineraries those looking to return for the 2022-23 season, to international travel with fully-inclusive with big bucket list trips.

packages ex Australia ©Svai AS/Hurtigruten “I think it’s going to be priced from just $10,999 quite an effective year,” per person, aboard he enthused. three expedition ships, “2022 is looking quite including its newest strong in destinations vessel, Fridtjof Nansen. such as Antarctica and The program includes the Arctic…we’re getting international and local bucket list bookings to charter flights, transfers, places like the Northwest pre- and post- hotel Passage. accommodation, a “The highest rebooking premium onboard drinks rate, which sits around package, free wi-fi, and 95%, sits around those an expedition kit. destinations…they’re not Fully commissionable to pulling back, very few are travel agents, guests are cancelling, people are also entitled to take up still wanting to tick off Hurtigruten’s book with Antarctica.” confidence offer providing With Hurtigruten generous flexibility terms. having made large The Antarctica investments in the deal is available for and 30 different trade over the past 12 bookings confirmed departures across three months, such as through by 18 December, and different ships. The highest“ its B2B portal, Perry is combinable with “We’re making it as rebooking rate, said the cruise line’s Ambassador, COVID-19 simple as possible for commitment to travel rebooking and back-to- our travel partners, this which sits around partners would back combo discounts. is a package all ready 95%, sits around not diminish as “We’ve tried to break to go at an incredible those destinations cruising returned. down every single barrier value that is all- “We’re still very to really give people the inclusive…we’re going like Antarctica… much focused on the opportunity to plan ahead to back it all up with a they’re not pulling trade, they’ve been and travel in 2022,” said book with confidence back, very few are fantastic support for Hurtigruten’s APAC MD, offer, which is a change- Hurtigruten over the Damian Perry . your-mind solution. cancelling, people years,” Perry said. “The concept is saying, “It’s trying to tick all are still wanting to “You will see a let’s remove the barrier of the boxes of how it may tick off Antarctica continued investment in price and give someone a look in the future to give trade…we want to break really attractive package great solutions and make down those barriers so across our whole it really profitable for the Damian Perry,” Managing they can earn a good Antarctica network, which future,” he said Director APAC, revenue out of this model is 10 different itineraries Perry noted Hurtigruten Hurtigruten and be really effective.”

travelBulletin NOVEMBER 2020 29 CRUISE

BRIGHT FUTURE AHEAD FOR SILVERSEA AND ITS PARTNERS DESPITE Silversea having important and they will play start generating demand and cancelled voyages until at an important part of the much-needed income.” least the end of this month, Kimberley“ rebuild of demand in the Radwanski mentioned Managing Director Asia is flying off cruise industry. there were more Pacific Adam Radwanski “Because of the nature of developments and projects has noted an improvement the shelf... the changing environment, in the pipeline but didn’t in demand. which you won’t have the provide details at this stage. The newly appointed gives highly liberalised travel The former Qatar Airways local head recently told environment we’ve seen, for Senior Manager Australasia travelBulletin September you the at least a year. is hoping to position was Silversea’s best-selling indication “Some countries will have Silversea as the “most- month compared to others that as restrictions, some will require preferred” ultra-luxury cruise that have been affected by a permit, some borders will line, for both customers and the pandemic. we get be closed. trade partners. “2021 is likely to be more closer to “The travel industry will An important step towards close-to-home and this is transform themselves into this was achieved late last where we see most of our a vaccine experts in where customers month, when Silversea took demand...Kimberley is flying there can go, where the delivery of its new ship Silver off the shelf, it’s selling is more opportunities are, and cruise Moon, the third vessel built by extremely well...which gives lines will certainly rely on Fincantieri for the brand and you the indication that as confidence trade distribution. the ninth vessel to be added we get closer to a vaccine “There are a lot of tools to the cruise line’s fleet. development there is more we’ve enhanced and A fourth Fincantieri-built Adam” confidence,” he said. Radwanski, developed the past few vessel, Silver Dawn, will be “Our expedition product Managing months to help the cash- on the way next year, with to Antarctica, the Arctic, Director strapped and vulnerable Radwanski expressing his Galapagos, is doing very Asia Pacific, trade industry to help them excitement about the fleet well, because the customer Silversea back onto their feet and updates the line is undertaking. base missed out on 2020 and now they’re booking for 2021 or 2022.” Radwanski said the solid demand indicates there is a very strong future for luxury cruising – in which the travel trade would have an important part to play, especially given today’s fluid travel ecosystem. “We see some demand in certain areas of the market and we’d love to help our travel partners to tap into that demand by developing specific plans. “Relationships with travel agents will be really Adam Radwanski Hunter River, Kimberley ©Silversea

30 travelBulletin NOVEMBER 2020 Viking will test daily VIKING has installed a facility on CLIA VIEW one of it ships to enable daily Joel Katz, Managing Director onboard coronavirus testing of all CLIA Australasia passengers and crew members. It is a high bar set by Viking, #WEARECRUISE SHOWS THE announced after Cruise Lines International Association at the IMPORTANCE OF OUR INDUSTRY beginning of the month said it THE cruise industry has made across Australasia that are in would mandate pre-cruise tests huge progress in laying new jeopardy while our ships are for all passengers. foundations for our future, at anchor, and they are a key Viking confirmed it had committing to extensive new reason why our $5 billion-a-year completed its first “full-scale PCR measures that will uphold industry needs an opportunity laboratory at sea” on board Viking safety in response to COVID-19. to move forward. Star, which is able to process But as we work with While the suspension has daily “non-invasive” saliva tests governments to address the been the right response to for a full complement of 930 complex issues involved, it’s COVID-19, there is an urgent passengers and crew members. also important to show our need to open a pathway towards leaders that cruising extends resumption with extensive NCLH + RCG out for 2020 far beyond our ships and the health measures in place, so we NORWEGIAN Cruise Lines destinations we visit. can bring an economic revival Holdings and Royal Caribbean This spring, CLIA Australasia to businesses and communities Group have announced an launched a new campaign around our region. extension of their suspensions to highlight the many other CLIA has been working of global cruise voyages until businesses that make up our tirelessly with governments 31 December. wider cruise community, and and health authorities to make Royal Caribbean Group’s the impact they’ve suffered as this possible, but we need suspension will include a result of the global shutdown. help to show the true size Azamara’s 2020/21 summer Rolled out online with an and importance of the cruise sailings throughout the Southern initial series of four videos, the community. Hemisphere, but will exclude #WeAreCruise campaign tells We’re encouraging travel Singapore sailings, while NCLH’s the stories of travel agents, agents and industry supporters Regent Seven Seas Cruises world tour operators and cruise line to join our #WeAreCruise cruise is also out. suppliers whose businesses campaign. To help, we’ve have been devastated by the created a WEBSITE with suspension of cruising. These information, links to the videos, Environmental hurdle businesses represent just a social media assets and guides for Carnival fraction of the 25,000 jobs on how to contact local MPs. BEFORE resuming cruise operations, Carnival Corporation will be required to provide certification all of its cruise ships HEADLINES sailing in American waters comply OCTOBER 2020 with a range of environmental requirements, a judge has ruled. 07 Oct CLIA mandates testing of all passengers All the company’s vessels must 09 Oct Singapore confirms cruise restart verify compliance with criteria 13 Oct Live Cruiseco WLCL link which covers pollution prevention 15 Oct Pacific Aria to leave fleet ahead of schedule equipment, spare parts, staffing, 20 Oct Costa COVID-19 cluster IT support, voyage planning and 29 Oct waste offload support. Helloworld’s massive cruise month

travelBulletin NOVEMBER 2020 31 NEW SOUTH WALES

SOAKING UP THE SOUTH COAST BEAUTY

Australia is the kind of country that begs you to take a road trip; the cues are everywhere. From Highway 1, the longest national highway in the world, to iconic drives through the NSW outback to Broken Hill, a road trip is an Aussie rite of passage; Myles Stedman explores one of the best routes in NSW, from Sydney to Merimbula over four days.

ACK your bags and empty esky for a trip of this bridge, as you are travelling one of only seven down the south coast. Starting from Sydney, off-shore parallel-to-coast bridges in the world. head south, passing through the National From there, follow Lawrence Hargrave Drive to Park, to where you will find your first notable Wollongong, and stop for a coffee on the beach, monument and photo opportunity, the Sea preferably from local institution Buck’s Café. If PCliff Bridge – New South Wales’ answer to California’s coffee on the beach is not Australian enough for Bixby Creek Bridge. Be sure to savour your traversing you, consider a surf lesson with Australian Surf

32 travelBulletin NOVEMBER 2020 NEW SOUTH WALES

Opposite page: Sea Cliff Bridge is one of the few off-shore parallel-to-coast bridges in the world ©Destination NSW This page clockwise from top left: Learn to surf with Australian Surf Tours in Wollongong ©Australian Surf Tours Spot dolphins with Dolphin Watch Cruises in Jervis Bay ©Somethingswild Take in the famous Kiama blowhole ©Destination NSW Walk on some of the whitest sand in the world along Greenfield Beach in Jervis Bay ©Destination NSW

travelBulletin NOVEMBER 2020 33 NEW SOUTH WALES

Tours, which offers learn to countryside between Ulladulla surf programs for all levels and and Milton. If you’re looking for abilities. The company has a a place to rest your head, try range of lessons, from one day Bangalay Luxury Villas, located on to 12 weeks, and their progams Seven Mile Beach at Shoalhaven also include delicious food, Heads. There are 16 fully self- beautiful scenery and wildlife contained villas and the onsite experiences, allowing travellers restaurant Bangalay Dining offers to experience much more than quality food from local producers. just the waves if they want. Next up is the coastal town A little further down the coast of Narooma, the gateway to is the famous Kiama Blowhole, Montague Island – one of New which under certain conditions, South Wales’ best-kept secrets. can spray 50 litres of water up to It is here you can take in a wide 25 metres in the air, more than array of animals, such as the enough to thoroughly soak you native colony of seals and sea and any travelling companion you lions, and more than 90 bird may have brought. species. If you prefer to stay on After Kiama, your next stop is shore, Narooma is at the heart Jervis Bay, where of the Oyster you can take Coast, and there the White Sand are no shortage of Walk which winds After a brisk“ locations at which through the coastal you can sample forest of Jervis Bay bushwalk the blue this Australian National Park and of the water coupled delicacy. The past some of the with the stunning Sydney rock oyster, purest sands in still heavily farmed the world. Make white sands is so in this area, is sure you take enticing it will be one of the local your swimmers hard to resist a dip favourites. If you as well – after a want to take in brisk bushwalk the Narooma from blue of the water ” the sky, South coupled with the stunning white Coast Seaplanes offers a range sands is so enticing it will be of tour packages, or if they don’t hard to resist a dip. suit they can arrange a bespoke Jervis Bay is also a marine adventure. sanctuary and the wildlife in the Soon after departing Narooma, area has increased dramatically you will arrive on the Sapphire in the past 20 years since it was Coast. Merimbula makes a great created. Dolphin Watch Cruises base to visit and take in some of is one of the most experienced Australia’s best produce including operators in the bay, and will take wine, meat, oysters, seafood, cruisers to drop in on up to 120 olives, dairy, fruit & vegetables, bottlenose dolphins in the region. honey, herbs, jams and eggs. For those after food and wine Captain Sponge’s Magical Oyster experiences, head to Cupitt’s Tour is a great way to taste the Estate, a family run boutique locally farmed oysters, with a combination winery, cellar door, two-hour on the water experience restaurant, bar, microbrewery run by owner and Captain Brett and fromagerie set in the coastal Weingarth AKA “Sponge”. Make

34 travelBulletin NOVEMBER 2020 NEW SOUTH WALES

Clockwise from top: sure you take your time in this Merimbula makes a region to satisfy your tastebuds as great base to explore well as enjoy the area’s stunning the Sapphire Coast natural scenery. Soak up some South Coast of the outdoors when you stay at Seaplanes has a Tanja Lagoon Camp in Mimosa range of packages or Rocks National Park. There are can put together a four luxurious self-contained safari bespoke experience tents at the camp, which overlook for travellers a coastal lagoon. Bushwalk, kayak, Taste locally-farmed stargaze or simply sit back and oysters on Captain relax in your queen-size bed. Sponge’s Magical Travellers can easily do this road Oyster Tour trip in four days one way. There’s Enjoy the locally- so much to see and do that you’ll made drop at Cupitt’s have to miss things on the way Estate winery near down – luckily you can take in Ulladulla some of what you’ve missed on All images this page the way back. ©Destination NSW Luckily, selling NSW is even easier now, with many of the experiences featured ready to work with the trade. For full details of experiences, see Destination NSW’s Trade Toolkit, which includes on-demand trade training tools and resources. Travel distributors based in Australia and overseas are invited to access this free resource via Destination NSW’s dedicated landing page for the trade. CLICK HERE to access the toolkit.

Book your client an unforgettable road trip in NSW. LAST WORD INTRODUCING SUDOKU Medium Funnies The aim of Sudoku is to complete the entire grid using Flashback the numbers 1-9. Each number can only be used once in THE TRAVEL each row, column, 3×3 box. We’ve trawled through the Travel Daily Window Seat archives to give you a blast from the past. Here’s a gem from 13 Aug 2013: DAILY TRAINING

HONG Kong Airlines has decided to fight back...literally. Management at the carrier is sick ACADEMY ‘HUB’ and tired of abusive flyers threatening its staff while inflight, and has introduced a form of Kung Fu to mandatory flight attendant training. Win Chun is a variety of the ancient martial art but focuses on Your one-stop home for travel industry training. confrontations in confined spaces... such as an aircraft. More modules added across 2020 and 2021. New crew intakes are already learning the self-defence, which is being received very well and resulting in high levels of positive feedback from trainees happy with their new abilities. www.sudokuoftheday.com – visit them and get a new Sudoku every day!

WHERE IN THE WORLD ONE of the most famous landmarks on this isle, this rock pinnacle can be seen from miles around. The rock outcropping was created by a massive ancient landslide and today is one of the most photographed landscapes in the world. The landmark also shot to fame with it’s inclusion in different films including The Wicker Man (1973), SUPPLIERS ON THE TRAVEL DAILY TRAINING ACADEMY Prometheus (2012), and Snow White and the Huntsman (2012). Do you know the name of this rock pinnacle and where in the world it is located?

Austrian National 36 travelBulletin NOVEMBER 2020 T ourist Office INTRODUCING THE TRAVEL DAILY TRAINING ACADEMY ‘HUB’

Your one-stop home for travel industry training. More modules added across 2020 and 2021.

SUPPLIERS ON THE TRAVEL DAILY TRAINING ACADEMY

Austrian National T ourist Office Are your clients ready for a tropical getaway?

Whether they want a flop and drop or adventure options to get their heart racing, inspire their trip with keep dreaming...

The special tropical edition includes features on Pacific islands, plus adventure and cruise options and more.