National Telecommunications Commission Regional Office No. V 2013Annual Performance Report 0 EXECUTIVE SUMMARY 2013 2013 ended on a high note for NTC Bicol as it was able to reached its first 100 million mark, in fact it is P108,287,162.21 mark. 2013 was not easy with the higher target income of P71, 121,000.00 set for NTC Bicol to achieve. With this goal in hand, NTC Bicol has steadfastly stood for the delivery of public service amidst the rapid growth of telecommunications and broadcast industry in the Bicol Region. Looking back, NTC Bicol is thankful enough because the price of its hard work is P108,287,162.21, 37.37% or P29,300,000.00 higher than the previous year’s income of P78,829,113.21, higher by P37,166,162.21 from the 2013 target income and is a good number to get set and make another mark this 2014. Aside from this laurel on its hat, NTC Bicol is happy and thankful enough that its targets for 2013 were achieved thoroughly successful. The highlights of these accomplishments are as follows: A. On Frontline Services and Enforcement Activities 14,975 licenses, permits and certificates were issued which is 25.88% higher than the last year which is 11,896. This number of licenses, permits and certificates issued for 2013 has surpassed the 2013 target which is 9,610 or 55.83% higher. 1,884 inspection and investigations conducted which is 13.97% higher than 2012’s 1,653 inspections and investigations. The 2013 number of target of inspections and investigation is 1,390, hence, NTC Bicol was able to exceed it by 35.54%. 8,542 frequency channels monitored which is 90.03% higher compared to last year’s 4,495. 133 frequency assignments made which is 4.72% higher than last year’s 127 and 10.83% higher than the target of 120. There were 55 Restricted Land Mobile Seminar conducted which is higher by 23 compared to last year’s 32 RLM Seminar held. There were 3 examinations conducted for Radio Operators. Two regular Radio Operator Examination was held last March 23, 2013 and August 3, 2013 in Legazpi City and Naga City, respectively 1 and one Special Amateur Radio Operator Examination last December 7, 2013 in Masbate City for a total of 491 applicants/examinees. On Oplan Cellphone, NTC Bicol was able to confiscate 12 unauthorized/not type-approved Mobile Phone Units. B. Administrative Cases Although NTC Bicol was not able to meet its target, the number of cases filed and disposed is still impressive, which is still the highest nationwide. There were 1,263 show cause orders that were issued and administrative cases filed. NTC Bicol was able to dispose 612 cases and was able to collect a total of P544,922.00 administrative fines. The collection is lower by 13.43% (P629,437.50 for 2012), the same is easily explained by the fact that there were 12 one-day mobile licenses that were conducted in the entire Bicol Region and an increase in the number of the licenses, permits and certificates issued. Also, it should also be noted that with the continued and intensive inspections conducted by NTC Bicol, more stakeholders are becoming aware of the existing NTC laws and regulations. C. One-Day Mobile Licensing Aimed at bringing the frontline services of NTC closer to other provinces, NTC spearheaded thirteen (13) one-day mobile licensing activity in different city/strategic locations of Camarines Sur, Camarines Norte, Catanduanes, Sorsogon and Masbate. These one-day mobile licensing activities were able to add P1, 122,078.39 to NTC’s income. D. Maritime Radiocommunication Seminar and Joint Mobile Registration and Licensing (JMRL) with BFAR, PCG and MARINA Aside from its regular one-day mobile licensing activity, NTC Bicol also has joined forces with BFAR, PCG and MARINA for a more comprehensive implementation of Maritime Radio Laws and its rules and regulations. There were three (3) joint mobile registration and licensing activities that was held in Daet, Camarines Norte, Tabaco City and Masbate City, wherein a total collection of P86,070.00 was made. Out of this activity, NTC Bicol was able to issue 85 SROP radio operator certificate and 127 Permits/Licenses. 2 E. Consumer Welfare and Protection The Consumer Welfare and Protection Desk of NTC Bicol headed by the Legal Section have also acted on 133 complaints and/or requests for blocking of the lost and/or stolen cellular phones. There were also six (6) complaints against telecommunication companies indorsed to the Central Office. F. Other activities Regular Information dissemination campaign on what to do or how to handle Text Scams, unwanted Broadcast Messages and vanishing loads and other frontline services of NTC were being conducted during mobile licensing activities, forum, meetings and thru TV/Radio broadcast interviews and seminars. Implementation of various General Amnesty program for unregistered radio equipment of the Commission by holding meetings/dialogues, coordination with amateur/civic radio groups and other private/government/LGU institution and radio/CATV/TV information dissemination. In Support of OPLAN LIGTAS BYAHE for UNDAS 2013, this regional office have coordinated and established a communication link with OCD5 and other amateur/civic action radio groups who render support and assistance to travelling motorists. Supported and participated in the National Greening Program (NGP) of Pres. Benigno C. Aquino spearheaded by different government institution in different planting locations in Albay namely; NEDA (Oct 22), CSC (Sept 13) and DENR (June 25). Joined the “Civil Service Commission 113th Anniversary” month- long activities last September 2013. The NTC RD won 1st place in the 2Km “Race to Serve:Run for a Cause” and participated in Government Express Goes to the Mall on Sept 16-18 by providing NTC frontline services. The Regional Director have attended a foreign training on “Digital Broadcasting Policy Course” last May 19-25, 2013 in Seoul, Korea conducted by the Korean International Cooperation Agency. The Office is an active member of the Bicol Communicators Network, an organization of Information Officer of various 3 government agency that tackles government plans, projects and services. Provided support and assistance to RDRRMC and PDRRMC during typhoon YOLANDA and in times of disaster and other calamities in the Region by automatically activating the “Task Force Bayanihan” and regular coordination with the LGU’s, Civic Action Groups and Amateur Radio Groups. NTC personnel have also donated used clothes for YOLANDA victims. In preparation for the coming 2014/15 APEC Summit to be held in Albay, this office, which is a member of the TWG, the primary support group of Albay Provincial Preparatory Logistical Committee (APPLC) created for the forthcoming APEC Summit have already started the coordination thru NTC Commissioner on the communication requirements of APEC with Telecommunication Companies in Albay. All NTC personnel have attended and participated in three (3) Gender and Development seminar conducted by the Regional Office and in coordination with NTC Region 3 and 4. Continuous implementation of “While you Wait” and “No Noon Break” policy to expedite the delivery of services to the public. To enhance capacity, competence and professionalism, NTC personnel were also given the chance to attend trainings and seminars both technical and administrative to wit; Strategic Planning Seminar, Administrative Planning and Development Seminar, Strategic Performance Monitoring System, Auditors Training Course, Basic Life Support Cardiopulmonary Resuscitation Seminar, Quality Management System, Philgeps. The Regional Director has been very active in linkages with different government agency and private institution in the Bicol Region. Was elected Governor of ICEP Bicol Chapter, auditor of the Regional Executives and Directors Association (REDIRAS) of region V, Director of the Bicol Regional Government Center Association (BRGCA). He is also very active in all the activities of the Career Executive Service Board (CESB). On-going construction of a new two-storey radio monitoring building, seawall at the back of the NTC compound and extension of the Region’s garage/motorpool. 4 It is humbly submitted that the above data and activities manifest and indicate the continuous display of dedication and competence of NTC Bicol. Although 2013 posed several challenges which tested its competence and efficiency but in the end, NTC Bicol managed to carry out its mandate with rewarding output. NTC Bicol lived for that distinctive characteristic that the Bicolanos are known for – URAGON! Indeed, the prices of success are hard work and teamwork and NTC Bicol will not stop – not yet! As what it has always said, they have only just begun. Hello 2014! 5 KEY PERFORMANCE INDICATORS ACTIVITIES 2012 2013 PERCENTAGE Number of Licenses, Permits 11,896 14,975 25.88 & Certificates Issued Number of Inspection, 1,653 1,884 13.97 Investigation Conducted Number of Frequency 4,495 8,542 90.03 Channels Monitored Number of Frequency 127 133 4.72 Assignment Made Number of Administrative 584 612 4.79 Cases Decided/Disposed 2013 2013 ACTIVITIES PERCENTAGE TARGET ACCOMPLISHED Number of Licenses, Permits & Certificates 9,610 14,975 55.83 Issued Number of Inspection, 1,390 1,884 35.54 Investigation Conducted Number of Frequency - 8,542 - Channels Monitored Number of Frequency 120 133 10.83 Assignment Made Number of Administrative Cases 750 612 (18.40) Decided/Disposed 6 Inspection Report of Broadcast/CATV Stations Indorsed To Central Office- BSD/LEGAL (JAN-DEC 2013) WITH VIOLATION WITHOUT VIOLATION