Umfolozi & Felixton Mill Areas
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UNIVERSITY OF KWAZULU-NATAL SYSTEMIC APPROACHES TO IMPROVEMENT IN SUGARCANE PRODUCTION AND SUPPLY: UMFOLOZI & FELIXTON MILL AREAS By Sandra Hildbrand 210554921 A dissertation submitted in fulfillment of the requirements for the degree of Doctor of Philosophy Graduate School of Business & Leadership College of Law & Management Studies Supervisor: Dr. Shamim Bodhanya Co-Supervisor: Prof. Carel Bezuidenhout 2013 DECLARATION I, Sandra Hildbrand, declare that: i. The research reported in this dissertation, except where otherwise indicated, is my original research. ii. This dissertation has not been submitted for any degree or examination at any other university. iii. This dissertation does not contain other persons‟ data, pictures, graphs or other information, unless specifically acknowledged as being sourced from other persons. iv. This dissertation does not contain other persons‟ writing, unless specifically acknowledged as being sourced from other researchers. Where other written sources have been quoted, then: a) their words have been re-written but the general information attributed to them has been referenced: b) where their exact words have been used, their writing has been placed inside quotation marks, and referenced. v. This dissertation does not contain text, graphics or tables copied and pasted from the Internet, unless specifically acknowledged, and the source being detailed in the dissertation and in the References sections. Signature: ii ACKNOWLEDGEMENTS The following verse carried me often through this study “With men it is impossible, but not with God: for with God all things are possible” (Mark 10, 27) and thus I am most grateful to God for carrying me through this thesis and providing everything I needed for its completion. I am especially thankful to the following people who have made the completion of this dissertation possible. My parents, Monika and Helmut, who allowed me to study far away from my home town, supported me throughout the thesis through their encouragement and love and listened to all my challenges despite not always understanding what I am actually doing or talking about. They provided me the needed security I always could fall back on. My two supervisors, Dr Shamim Bodhanya and Prof Bezuidenhout, for their valuable contribution to this thesis and for challenging me in my write-up with their partly controversial suggestions, which enriched this thesis. I am especially grateful for their patience concerning my many questions and their humorous and caring support. Cecile, for being a valuable fellow researcher, and Nikita for answering all my language related questions with a lot of patience, but both of them in particular for becoming close friends and for their loving support throughout the study, which often kept me going when I was close to giving up and booking a one-way ticket home. My fellow-students, including, Bode, Shola, and Assan for their support an encouragement and the staff of the Graduate School of Business and Leadership for their assistance and their support. Sudhir, my „kindskopf” who still made me laugh when studying was hard, for his care, support and devotion and his understanding regarding my reduced availability. A special thanks also goes to his mum and brothers with their families who always made me feel at home and thereby supported my study progress. My close friends in South Africa, especially Ruth and Sarona for their motivation, encouragement and prayers, and my close friends at home, in particular Kathrin, Viola and Maike for keeping contact with me throughout the time and encouraging me when it was difficult. My home group for their prayers, care and encouragement. Angelika, for being a counterpart outside the research group to discuss my thesis and for continuously encouraging me when I was doubtful. iii All the stakeholders in the Umfolozi and Felixton mill areas and the sugar industry representatives who participated in the interviews and the interactive workshops and who provided me with additional information; to mention just some: Ed Grantham, John Readman, Brian Robertson, David Beath, Deon van den Berg, Rusty Tedder, Dave McIlrath, Tom Fortman, Parick Addison, Seelan Naidoo, Predhie Naidoo, Nisha Pillay, Jimmy Dowe, Grant Lawrie, David Stretton-Barry, Adrian Wynne, Jon Wiseman, Andrew Russell, Carl Allsopp, Paul van Rooyen, Clive van der Spuy, Andre Senekal, Vusi Mathaba, Tony Charlton, Andrew Johnson, Allan Lawrie, Gareth Groom, Nigel Norton, Sandy Botes, Steve De Ricquebourg, Lonsdale Mark, Don Dalglish, Garreth Sparks, Graham Brown, Ross Armstrong, Wayne Dobeyn, Keith McLaren, Murray Kirkland, Graham Johnson, Mark Armstrong, David Wayne, Geoff Maher, Trix Trikam, Suresh Naidoo, Johann van der Merwe, Thomas Funke, Carolyn Baker, Tim Murray. Janice Rimbault for helping me with the editing of this thesis. I want to thank SASRI for providing the main financial support for my PhD study, without which I would not have been able to conduct this research and I want to acknowledge the financial contributions from the Technology and Human Resources Programme (THRIP). In addition, I want to thank the members of the larger project for their support and contribution: Prof Carel Bezuidenhout, Dr Shamim Bodhanya, Dr Peter Lyne, Rianto Van Antwerpen, Peter Tweddle, Dr Stuart Ferrer, Thawani Sanjika, Gordon Boote, Milindi Sibomana, Cecile Gerwel, Sue Price, Ashiel Jumman, Setsembile Dlamini, Muhammad Kadwa and Kuda Samkange. iv ABSTRACT Within the South African sugar industry, several possibilities for performance improvement exist. Present inefficiencies arise largely from the complexity of integrated sugarcane production and supply systems. Research has mainly concentrated on technical, hard aspects, such as mill and transport efficiency and sugarcane quality in an attempt to optimise these systems by optimising their parts. Soft issues, like communication, trust, and values have been neglected. This study considers sugarcane production and supply systems more holistically and places a particular focus on soft and leadership issues. Two systems methodologies, Soft Systems Methodology (SSM) and the Viable System Model (VSM) were applied to investigate the complexity of two large sugarcane production and supply systems in KwaZulu-Natal, South Africa in the Felixton and Umfolozi milling areas. These methodologies were combined with a qualitative approach which facilitated a thorough exploration of crucial soft and leadership issues. The outcome of the empirical work showed that a core issue challenging both milling areas and the entire sugar industry is the presence of fragmentation. Factors that contribute to fragmentation and suggestions for its handling are presented. SSM and VSM fostered an in-depth understanding of the studied system, yet their ability to suggest improvements was not confirmed. Since it is argued that this was largely impeded by the conditions of the study, the thesis overall supports the suitability of both methodologies in the sugar industry context and encourages their further use. The thesis emphasises the necessity to adopt a holistic approach and pay attention to soft issues when dealing with sugarcane production and supply systems. By implication, systemic approaches in general seem significant in this context. Neither SSM nor VSM were previously utilised to investigate a sugarcane production and supply system, hence this thesis makes a meaningful contribution to the existing body of SSM and VSM knowledge. It highlights the strengths and shortfalls of these systems methodologies in the applied context and presents derived methodological lessons. These lessons broaden the knowledge of employing SSM and VSM and support their application in practice. v GLOSSARY OF ABBREVIATIONS AND ACRONYMS CANEGROWERS South African Cane Growers‟ Association CTS Cane Testing Service DRD Daily Rateable Delivery FCGA Felixton Canegrowers' Association LSG Large scale grower MGB Mill Group Board RV Recoverable Value SASA South African Sugar Association SASRI South African Sugar Research Institute SSG Small scale grower SSM Soft Systems Methodology THS Tongaat Hulett Sugar Ltd UCGA Umfolozi Cane Growers Association UCOSP Umfolozi Co-Operative Sugar Planters Ltd VSM Viable System Model vi TABLE OF CONTENTS DECLARATION ................................................................................................................................ ii ACKNOWLEDGEMENTS ............................................................................................................... iii ABSTRACT .........................................................................................................................................v GLOSSARY OF ABBREVIATIONS AND ACRONYMS .............................................................. vi TABLE OF CONTENTS .................................................................................................................. vii LIST OF FIGURES ......................................................................................................................... xvi LIST OF TABLES .............................................................................................................................xx CHAPTER ONE: INTRODUCTION ..................................................................................................1 1.1 Introduction ..........................................................................................................................1 1.2 Problem statement and motivation for this