Team San Jose Health & Sanitation Program

TEAM SAN JOSE HEALTH & SANITATION PROGRAM The San Jose McEnery Convention Center (SJCC) and the collection of San Jose Theaters are committed to implementing safety measures and protocols to help ensure a successful event and visitor experience. All Team San Jose facilities are GBAC STAR™ facility accredited, currently the industry’s only outbreak prevention, response, and recovery accreditation. GBAC STAR™ establishes requirements to assist facilities with work practices, protocols, procedures and systems to control risks associated with infectious agents. We have several on-site staff members that are individually accredited and are in the process of obtaining accreditation for all Team San Jose venues. Please note that the SJCC and the San Jose Theaters reserve the right to modify these protocols as needed. As explained in the following Health & Sanitation Program, Team San Jose is taking enhanced health and safety measures for the benefit of our contractors, invitees, guests and staff. Visitors to the San Jose McEnery Convention Center or any one of the San Jose Theater facilities must follow all posted instructions during such visit. Notwithstanding the enhanced health and safety measures described in the Health & Sanitation Program, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting the San Jose Convention Center or any of the San Jose Theaters you voluntarily assume all risks related to exposure to COVID-19. VERSION 210812 TABLE OF CONTENTS A MESSAGE FROM TEAM SAN JOSE ............................ 1 HEALTH & SANITATION GUIDELINES ............................ 2 THE VISITOR EXPERIENCE .......................................... 3 TEAM SAN JOSE VENTILATION EFFORTS ..................... 5 VENUE VENTILATION .................................................. 6 CLEANING & SANITATION PROTOCOLS ....................... 8 PHYSICAL DISTANCING ............................................... 10 COMMUNICATION ...................................................... 13 FOOD & BEVERAGE ..................................................... 14 SAN JOSE THEATERS .................................................. 15 TEAM SAN JOSE SAFETY PLEDGE ............................... 17 SAFETY & SECURITY ................................................... 18 INDUSTRY RESOURCES .............................................. 24 VERSION 2100812 A MESSAGE FROM TEAM SAN JOSE Welcome to our new reality. Living in Silicon Valley means that, often times, we are first. As San Joseans, we are accustomed to leading the pack in innovation and redefining industry standards through change. When our county became the first in the nation to ban large-scale public gatherings and issue a shelter-in- place order, our community showed the rest of the nation how to adjust and navigate through recommended best practices for mitigating the spread of COVID-19. Now, as we work with state and county health experts to welcome back visitors to the San Jose McEnery Convention Center and San Jose Theaters, protecting our guests and employees remains our number one concern. This document outlines our Team San Jose Health and Sanitation Program, protocols we are prepared to activate across our facilities – the San Jose McEnery Convention Center, San Jose Civic, Montgomery Theater, California Theatre, the Center for the Performing Arts and South Hall. Modified or new protocols will be in place in all areas of business, including our Operations and Production teams, in-house Food & Beverage team, Administrative Offices, and our on-site franchises. The Team San Jose Health and Sanitation Program is a living protocol and reflects current recommendations at time of publication. As standards and procedures change, so will our practices. Our team is in active communication with industry agencies to receive recommended guidelines from expert health agencies, including: + County of Santa Clara Public Health Department + State of California + Center for Disease Control (CDC) + World Health Organization (WHO) + Global Biorisk Advisory Council (GBAC) Team San Jose is leading the way in how we are connecting with one another. Our region is a resource for state-of-the-art technology, world-renowned minds, and life-changing ideas. As we open our doors, rest assured that you’ll be walking in side-by-side, with Team San Jose. The San Jose spirit takes care of each other and you are one of us. Together, we’ve got this. Welcome back to San Jose. We are ready when you are. Stay healthy, John LaFortune President & CEO Team San Jose VERSION 210812 TSJ HEALTH & SANITATION PROGRAM 1 HEALTH & SANITATION GUIDELINES Team San Jose is committed to the practice of up-to-date safety protocols as recommended by industry and health organizations. As standards and procedures change, so will our practices. The following procedures are currently recommended at time of publication. This document is continuously updated as new protocols develop. HAND WASHING Correct hygiene and frequent handwashing with soap is vital to help combat the spread of the virus. All Team San Jose staff have been instructed to wash their hands, or use sanitizer when a sink is not available, after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the venue, going on break and before or after starting a shift. All sanitary facilities will stay operational and stocked at all times and provide additional soap, paper towels and hand sanitizer when needed. COVID-19 TRAINING All team members will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact, including Facility Operations, Food & Beverage and Security. PERSONAL PROTECTIVE EQUIPMENT (PPE) Appropriate PPE will be worn by team members based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Gloves will be provided to team members whose responsibilities require them as determined by medical experts. DAILY PRE-SHIFT Team member pre-shift meetings will be conducted. Hand sanitizer effective against COVID-19 will be available to all team members throughout the facility. Soap and water will be available in areas that allow for appropriate physical distancing, if necessary. Our management team will ensure proper PPE and sanitation procedures are followed and updated as needed. VERSION 210812 TSJ HEALTH & SANITATION PROGRAM 2 THE VISITOR EXPERIENCE The Team San Jose Sales and Events teams take pride in the trademark San Jose experience in our facilities. The following standard guidelines may be scalable to event size to minimize intrusion to the overall visitor experience. PERSONAL PROTECTIVE EQUIPMENT (PPE) All attendees must follow local face covering guidelines when at a business facility or using public transportation. Guests visiting the San Jose McEnery Convention Center and San Jose Theaters must abide by current PPE protocols applicable to Team San Jose. For added safety, masks that obscure the entire face are prohibited. Disclaimer: PPE guidelines are based on recommendations by CDC, State of California, County of Santa Clara Public Health Department and City of San Jose guidelines. AMERICANS WITH DISABILITIES ACT (ADA) + Show Management is responsible for ensuring that exhibitors at the event and any other event representative (including employees, contractors and subcontractors) all comply with the ADA + Show Management is responsible to ensure compliance of temporary architectural event features such as registration, information booths and any other services or programs available to exhibitors, attendees or the general public + Show Management is responsible for nonpermanent accessibility requirements such as, but not limited to, seating accessibility, auxiliary aids for the visually impaired, hearing impaired and mobility impaired + Team San Jose approval of any aspect of Show Management’s activities is not an endorsement of ADA compliance + Visit www.ada.gov for official ADA guidelines and regulations SIGNAGE Appropriate signage as directed or recommended by the State and County will be prominently displayed at all entrances at Team San Jose facilities and San Jose Theaters buildings. VERSION 210812 TSJ HEALTH & SANITATION PROGRAM 3 THE VISITOR EXPERIENCE GUEST STATION AMENITIES Free standing hand sanitizer units will be available in all public passthrough areas. Individual hand sanitizer units will be placed in locations throughout the facility, with placement and allocation to be determined by the Director of Facilities. Sanitary door openers will also be installed where appropriate. GOING TOUCHLESS All public drinking water fountains will be turned off and touchless points of service will be encouraged. In restrooms, sensor functioning sinks, soap dispensers, paper towel dispensers and automatic toilets will be installed. Shared items such as pens and notepads will be removed. No brochure racks will be used in Team San Jose and San Jose Theater facilities. EVENT REGISTRATION RECOMMENDATIONS Electronic, badge-less or mail only registration are encouraged. Advanced online

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