COMMUTER RAIL SYSTEM

RIDERSHIP TRENDS

July 2011

Prepared by the Division of Strategic Capital Planning/Grants Development September 2011 COMMUTER RAIL RIDERSHIP TRENDS July 2011

I. OVERVIEW

Reported system ridership (including free senior and Circuit Permit trips) in July 2011 decreased 0.1% compared to the same time period in 2010. July 2011 had one less weekday and one additional Sunday/Holiday when compared to July 2010. After adjusting for calendar differences, system ridership increased 1.3% when compared to July 2010. Year-to-date ridership was 0.6% higher than the same time period in 2010.

System Ridership July (in 000s) Percent Change 2009 2010 2011 09vs11 10vs11 Reported 7,071 6,774 6,733 -4.8% -0.6% Free Trips 325 342 379 16.6% 10.7% Total (Reported & Free) 7,396 7,116 7,112 -3.9% -0.1%

Free Trips & Calendar-Adjusted 7,222 7,154 7,250 0.4% 1.3% May-July (Last 3 months) 21,284 21,064 21,356 0.3% 1.4% January-July (Year-to-Date) 48,247 47,400 47,665 -1.2% 0.6% Last 12 Months 84,402 81,437 81,658 -3.3% 0.3%

P:\RIDE\Rprt_xls\[SYSTRIDE.xls]tables formatted 4 text

Figure 1 (below) presents system ridership adjusted for calendar differences by month since 2001. The twelve-month rolling average is included to display the underlying trend in passenger use.

Figure 1: Calendar-Adjusted System Ridership (in thousands)

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5,500 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Calendar-Adjusted 12-Month Rolling Average

Table 1 and Figure 2 (pg. 2) present calendar-adjusted monthly ridership totals for the Metra system. Table 1 Metra System Passenger Trips by Month (Adjusted for free trips & calendar differences)

Passenger Trips (in 000's) Year-to-Year Percent Change 2008 2009 2010 2011 08 vs. 09 09 vs. 10 10 vs. 11 January 7,711 6,848 6,649 6,586 -11.2% -2.9% -0.9% February 6,293 6,602 6,366 6,344 4.9% -3.6% -0.3% March 6,639 6,848 6,676 6,739 3.2% -2.5% 0.9% April 7,007 6,682 6,667 6,741 -4.6% -0.2% 1.1% May 7,252 6,817 6,811 6,886 -6.0% -0.1% 1.1% June 7,633 7,134 7,195 7,304 -6.5% 0.9% 1.5% July 7,992 7,222 7,154 7,250 -9.6% -0.9% 1.3% August 7,577 7,154 7,143 -5.6% -0.1% September 7,374 6,846 6,795 -7.2% -0.8% October 7,528 6,999 7,050 -7.0% 0.7% November 6,987 6,765 6,737 -3.2% -0.4% December 6,684 6,337 6,174 -5.2% -2.6% Annual Total 86,677 82,254 81,416 47,850 -5.1% -1.0% --

Figure 2: System Ridership Adjusted for free trips & calendar differences

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5,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2008 2009 2010 2011

Note: On February 1, 2008, Metra raised fares 10 percent. Due to the fact that Ten-Ride tickets are good for a year from date of purchase, in January 2008, many riders purchased multiple Ten-Ride tickets (stockpiled the tickets) in order to defer the fare increase until their pre-purchased tickets were depleted. Rides on Ten-Ride tickets are applied to the month that the ticket was purchased, which creates a marked increase in the month before the fare increase occurs (January 2008), followed by a sharp decline in the following 2-3 months (February - May 2008).

-2- II. RIDERSHIP INFLUENCES

Many different factors influence day-to-day and year-to-year ridership trends. Some factors are within Metra’s control, such as service improvements, new stations, and marketing promotions. However, many more factors (such as weather, gas prices and the economy) that are outside of Metra’s direct control can influence ridership in a positive or negative manner. The following pages detail some of the factors believed to have influenced recent changes in year-to-year Metra ridership levels.

Calendar Differences – As shown on the table (below), July 2011 had one less weekday and one additional Sunday/holiday when compared to July 2010.

Weekday Saturday Sunday/Holiday All Days 2010 2011 Diff 2010 2011 Diff 2010 2011 Diff 2010 2011 Diff Jan 20 21 1 5 4 -1 6 6 0 31 31 0 Feb 2019-144045128280 Mar 2323044044031310 Apr 2221-145144030300 May 20 21 1 5 4 -1 6 6 0 31 31 0 Jun 2222044044030300 Jul 2120-155056131310 YEAR-TO-DATE 148 147 -1 31 30 -1 33 35 2 212 212 0

Line Upgrades/Extensions and Service Enhancements

BNSF - Major construction to accommodate the Belmont Road Grade Separation project near the Belmont Station in Downers Grove started in July 2010 and required the BNSF Line to be reduced from three tracks to two tracks near the Belmont Station. On July 12, 2010 the train schedule was adjusted because some express trains would no longer be able to pass local trains in the area, since the third passing track would be unavailable. It is anticipated that the third passing track will be restored in late September 2011. Additional weekday schedule changes were made to make run times more accurately reflect actual operating conditions, resulting in more reliable service. In addition to the weekday changes, several outbound weekend trains were changed to depart 10 minutes later than the previous schedule, which created a more consistent schedule.

Union Pacific North - From August 22 to October 2, 2010, a substantially revised schedule was operated on the UP-N Line. This schedule was introduced to accommodate the upcoming bridge-replacement project between the Rogers Park and Clybourn Stations. The new schedule had the same number of trains in both directions, but virtually all trains in the peak periods, and many in off-peak periods and weekends, offered altered arrival and departure times from both terminals and intermediate stations. In addition, the station-stop patterns of many of the trains were changed, which in particular affected riders going to and from intermediate stations. A decision was made to re-evaluate the bridge project, and the line reverted to its original schedule on October 3, 2010. Metra will resume work in September 2011 on the major project to replace 22 aging bridges along the Union Pacific North Line on the north side of Chicago, as well as to build a completely new Ravenswood Station. Unlike last summer, when Metra tried to operate inbound and outbound UP North

-3- trains on a single track in the construction zone, the new plan calls for maintaining the existing two-track operation.

Rock Island District -- On April 3, 2011, Metra opened a new station on the Rock Island District Line at 35th Street just east of the Dan Ryan Expressway, serving the Bronzeville neighborhood, Illinois Institute of Technology (IIT), and U.S. Cellular Field. The new 35th St. / “Lou” Jones Station also provides convenient connections with the CTA Red and Green Lines. The opening of the new station required a new timetable, so the opportunity was taken to make some adjustments to the train schedule to better reflect actual operating conditions, resulting in more reliable service. Ten inbound and 20 outbound trains received schedule adjustments of one to five minutes to arrival or departure times at LaSalle Street, while two train times were altered by 10 and 13 minutes. One additional inbound PM reverse-peak train from Blue Island was added to the schedule to allow another train from Joliet to run express from Blue Island and arrive 16 minutes earlier than previously scheduled. Metra also has increased service on game days to accommodate White Sox fans. For weekday afternoon games, an extra outbound train leaves LaSalle Street Station after the final out. For weekday evening games, Train 531 (departing LaSalle St. at 11:15 p.m.) has more cars, and an extra outbound all-stop train operates about 30 minutes after the last out. For weekend games, an inbound extra train arrives at the station about an hour before the first pitch, and an outbound extra operates about 30 minutes after the final out. Roadway Construction Projects

Congress Parkway Bridge Reconstruction Project – In April 2010, the Illinois Department of Transportation began the reconstruction of the Congress Parkway Bridge over the Chicago River. The eastbound section of the bridge will be rehabilitated between April 2010 and late September 2011, and the westbound section of the bridge will be rehabilitated during Winter 2011-2012. It is anticipated that all inbound and outbound lanes will be opened by May 2012. The following ramps have also been closed as of April 2010 as part of the project: southbound Wacker and northbound Franklin Street to westbound Congress and eastbound Kennedy and northbound Dan Ryan Expressways to eastbound Congress.

Wacker Drive Reconstruction Project – In April 2010, the Chicago Department of Transportation began the reconstruction of the upper and lower levels of Wacker Drive between Randolph Street and Congress Parkway. During this project, Lower Wacker will be reduced to one lane in each direction and the Congress Parkway- Wacker Drive ramp will be closed until December 2012. Viaduct reconstruction of Upper Wacker Drive began in January 2011 at Randolph Street and will head south, resulting in intersection and block closings through the end of 2012. Periodic east- west bus re-routes will occur, and pedestrian routes over the river will be disrupted.

Congress Parkway Improvement Project – In summer 2010, the Chicago Department of Transportation began their project to upgrade and improve Congress Parkway from Michigan Avenue to Wells Street with a number of streetscaping, pedestrian, and bicycle access improvements. Congress Parkway has been reduced to three lanes inbound (eastbound) and two lanes outbound (westbound) for most of the

-4- project with temporary, off-peak eastbound lane closures reducing the inbound side to two lanes. The project will be completed in 2012.

McCormick Place – During July, only modest convention activity was staged at McCormick Place, with the largest event being the National Education Association’s (NEA) annual conference with an estimated attendance of about 20,000 (June 30-July 5). While not arranging for customized Metra Electric service, the event may have generated some additional Zone-A ridership through the Chicago Convention and Tourism Bureau’s promotion of Metra to this organization with flyers personalized for the event by Metra’s Marketing Department.

Downtown Activities – Of greater consequence to Metra’s ridership were the numerous special events in and around Chicago, beginning with the continuing Taste of Chicago. The scaled-back Taste of Chicago opened in Grant Park on June 24 and continued to July 3, albeit with the lowest attendance since 1996. Rather than offering a large scale July 4th celebration, fireworks were scaled back and sponsored at Navy Pier, attracting lighter crowds than in prior years. Also attracting people from throughout the region were two concerts at Northerly Island (Earth Wind & Fire on July 27 and Jill Scott on July 31). South of downtown on the former site of U.S. Steel South Works at 83rd and Green Bay, the new venue of “Lakeside Chicago” staged a three-day (July 8-10) Dave Matthews Band Caravan concert, attracting about 40,000 people daily, with Metra Electric posting ridership gains attributable to this event. Extra service on the Metra Electric Line’s South Chicago Branch was provided for this event to accommodate the heavy ridership. Also serving as a popular concert venue, Soldier Field attracted a sold-out crowd for the July 5 performance by U2. Soldier Field also hosted the Chicago Fire vs. Manchester exhibition soccer game on July 23. Just south of Soldier Field, U.S. Cellular Field was home to 13 White Sox games (July 4-10, 25-27, and 29-31). In the West Loop, St. Patrick’s Cathedral held its annual block party festival (July 14-15). Further west of downtown, Union Park hosted the popular three-day “Pitchfork Festival” attracting about 15,000 attendees daily, and the Dalai Lama made appearances at University of Illinois at Chicago (July 17) and at Millennium Park (July 18). Beyond Chicago, Arlington Park had a full month of racing events, including a special “Military Day” (July 24); Ravinia had 28 concert days; and Olympia Fields Country Club hosted the annual U.S. Girls Junior Championship (July 18-23). Beyond these major planned events, Chicago attracted tourists from throughout the region for shopping, dining, theater, museums and other attractions.

-5- Gas Prices - As shown on the table and graph (below), gas prices for July 2011 were $1.20 higher than the same period a year ago. The average retail price for a gallon of gasoline in July 2011 ($4.15) decreased $0.13 compared to June 2011 ($4.28).

Cook County Average Gas Prices Month 2007 2008 2009 2010 2011 $5.00 Jan $2.29 $3.27 $2.02 $2.96 $3.37 Feb $2.36 $3.15 $2.02 $2.83 $3.42 $4.50 Mar $2.60 $3.37 $2.10 $2.93 $3.78 $4.00

Apr $3.05 $3.55 $2.21 $3.16 $4.20 $3.50 May $3.50 $4.00 $2.60 $3.21 $4.50 Jun $3.59 $4.25 $2.98 $3.00 $4.28 $3.00 Jul $3.47 $4.34 $2.76 $2.95 $4.15 $2.50 Aug $3.11 $4.10 $2.82 $3.03 $4.01 $2.00 Sep $3.26 $3.99 $2.74 $3.11 Oct $2.95 $3.60 $2.63 $3.06 $1.50 Nov $3.24 $2.52 $2.62 $3.16 $1.00 Dec $3.15 $1.74 $2.56 $3.20 01 02 03 04 05 06 07 08 09 10 11 Avg $3.05 $3.49 $2.51 $3.05 $3.96 Reported Rolling 12-Month Avg

Economy – As shown on the table and graph (below), the number of persons employed in the six-county area for the month of July 2011 decreased (-0.3%) over last year.

Regional Employment Trends

Month 2007 2008 2009 2010 2011 09 vs. 10 10 vs. 11 Jan 4,138 4,149 3,925 3,784 3,853 -3.6% 1.8% 4,300 Feb 4,126 4,161 3,891 3,806 3,862 -2.2% 1.5% 4,200 Mar 4,135 4,168 3,878 3,833 3,887 -1.2% 1.4% 4,100 Apr 4,126 4,180 3,887 3,876 3,889 -0.3% 0.3% 4,000 May 4,129 4,157 3,894 3,879 3,868 -0.4% -0.3% 3,900 Jun 4,197 4,168 3,934 3,886 3,912 -1.2% 0.7%

Jul 4,228 4,141 3,951 3,903 3,893 -1.2% -0.3% 3,800thousands Aug 4,179 4,090 3,902 3,889 -0.3% 3,700 Sep 4,169 4,072 3,860 3,905 1.2% 3,600 Oct 4,165 4,014 3,862 3,907 1.2% Jul 00' Jul 01' Jul 02' Jul 03' Jul 04' Jul 05' Jul 06' Jul 07' Jul 08' Jul 09' Jul 10' Jul 11' Nov 4,213 4,029 3,882 3,946 1.6% Dec 4,194 4,000 3,835 3,938 2.7% Reported 12 Month Average annual avg 4,167 4,111 3,892 3,874 3,880 -0.3% 0.7% Source: Illinois Dept. Of Employment Security

Office Occupancy - The graph (below) provides occupancy rates for downtown Chicago and suburban locations. In the Second Quarter of 2011, downtown Chicago posted an 84.1% office occupancy rate, which is slightly higher than last quarter (83.4%). The suburbs posted a 78.3% office occupancy rate, which is slightly higher than last quarter (76.7%).

Quarterly Office Occupancy

95%

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80% % Office% Occupied Space

75% 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 CB Richard Ellis Downtown Chicago Suburban

-6- III. RIDERSHIP

Table 2 (pg. 11) presents reported rail line ridership for three time periods (month, year- to-date, and last 12 months) for the last two years based on reported ticket sales. The table also shows the total reported ridership plus the free trips (senior and Circuit Permit) provided. Examining July ridership by line, the lines serving the South region are down by -0.2% from last year, the West region is up 0.7%, and the North region is down by -0.7%. A system summary of ridership by fare zone for July 2011 and the May 2011 – July 2011 period is provided on Table 3 (pg. 12). Figure 3 and Table 4 (pg. 13) provide data on average passenger trip length.

Passenger load counts taken by conductors are useful in monitoring changes in ridership by time-of-day. Load counts are taken before the first stop on outbound trains and after the last stop before entering the downtown on inbound trains. Table 5 presents average daily conductor load counts by service period for May 2011 – July 2011 (pg. 14). Table 6 presents capacity utilization by service period for May 2011 – July 2011 (pg. 14).

Seniors Ride Free Program – Illinois lawmakers approved and Governor Blagojevich signed into law, through an amendatory veto process, free trips on fixed routes for seniors aged 65 and older living in the RTA’s service region. Free trips began on March 17, 2008. Senior citizens meeting these criteria are eligible for free trips on Metra. Metra riders show their RTA-issued Senior Reduced Fare Card to the conductors to receive their free trip. Conductors record the senior load count on each train. The table (below) presents the average daily conductor load counts for senior trips by service period as well as the total number of free senior trips recorded for the month. The graph following shows the total number of seniors riding free by month between 2008 and 2011. It is important to note that Governor Quinn signed legislation on February 14, 2011 limiting senior free rides on CTA, Metra, and Pace to only low-income seniors, age 65 or older. Metra has been coordinating with RTA, CTA, and Pace on incorporating these program changes. The new changes to the program will go into effect on September 1, 2011 (grace period will be offered through September 4, 2011).

Seniors Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2010 Avg Wkday 12,660 12,111 12,808 12,491 12,486 12,597 12,454 12,124 12,073 12,812 11,960 11,682 Avg Sat 2,798 3,135 3,323 3,323 3,946 3,875 3,950 4,085 3,500 3,659 3,532 3,717 Avg Sun/Hol 1,509 1,824 1,905 2,144 2,420 2,444 2,496 2,746 2,328 2,115 1,978 2,016 Typical week 67,607 65,514 69,269 67,922 68,795 69,302 68,716 67,453 66,195 69,834 65,312 64,140 Total Reported 276,242 262,057 315,501 296,670 283,963 302,401 293,765 296,806 279,183 297,923 275,185 289,904 2011 Avg Wkday 12,263 12,298 12,830 13,047 13,822 14,639 14,326 Avg Sat 2,918 3,274 3,435 3,617 3,514 4,434 4,032 Avg Sun/Hol 1,795 1,769 2,166 2,289 2,258 2,635 2,606 Typical week 66,028 66,535 69,752 71,140 74,882 80,266 78,267 Total Reported 279,964 255,609 317,496 301,226 317,868 350,341 322,312

Does not include South Shore. P:\RIDE\SeniorsRidingFree\[Seni orsTbls_NoLi nks.xls]SeniorsCurrent_ToD&DoW

-7-

400,000 System Seniors Riding Free by Month, 2008-2011

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0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2008 2009 2010 2011

People with Disabilities Ride Free Program – Illinois lawmakers approved and Governor Blagojevich signed into law Senate Bill 1920 in September 2008. This Bill allows free trips on fixed-route transit to riders issued a “Circuit Permit” as part of the new People with Disabilities Ride Free Program. The legislation requires free trips on fixed-route and regularly scheduled transit in the RTA’s service region be made available to any Illinois resident who has been enrolled as a person with a disability in the Illinois Circuit Breaker program. The People with Disabilities Ride Free Program officially began on October 24, 2008. Metra riders show their RTA-issued “Circuit Permit” to the conductors to receive their free trip. Conductors record the “Circuit Permit” load on each train. The table (below) presents the average daily conductor load counts for “Circuit Permit” trips by service period as well as the total number of “Circuit Permit” trips recorded for the month. The graph following shows the total number of “Circuit Permit” trips by month between 2008 and 2011.

Circuit-Breaker-Permit Holders Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2010 Avg Wkday 1,089 1,182 1,170 1,544 1,644 1,827 1,963 1,972 1,971 2,096 1,902 1,623 Avg Sat 425 536 637 661 809 816 859 932 960 1,010 908 782 Avg Sun/Hol 287 324 359 411 462 555 586 551 621 573 503 398 Typical week 6,155 6,772 6,845 8,789 9,492 10,509 11,260 11,342 11,436 12,062 10,920 9,293 Total Reported 25,617 27,086 30,888 38,244 39,701 45,689 48,446 49,861 48,334 51,927 46,085 41,654 2011 Avg Wkday 1,648 1,735 2,050 2,035 2,251 2,126 2,303 Avg Sat 761 838 852 1,074 968 1,123 1,179 Avg Sun/Hol 408 425 543 620 611 723 742 Typical week 9,411 9,938 11,648 11,871 12,833 12,477 13,435 Total Reported 40,109 38,444 52,742 50,594 54,803 54,159 56,404

Does not include South Shore. P:\RIDE\CircPermsRidi ngFree\[CircPerms Tbls_NoLinks.xls]Ci rcPermsCurrent_ToD&DoW Most recent month's data from TOPS 08/25/11

-8- System Circuit-Breaker-Permit Holders Riding Free by Month, 2008-2011

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2008 2009 2010 2011

Reduced-Fare Sales – In collaboration with the RTA’s Reduced-Fare Permit Program, Metra allows qualified users to ride Metra at a reduced rate. The following types of users are eligible to receive a reduced-fare permit through the RTA’s Reduced-Fare Permit Program and hence Metra is eligible for reimbursement of the lost revenue by IDOT. • All senior citizens who are within three weeks of their 65th birthday or older (see Seniors Ride Free Program) • Medicare card recipients receiving Social Security benefits • People with disabilities who receive Social Security benefits • Veterans with disabilities who receive Service-connected disability benefits • People with disabilities whose doctors validate their disability • Full-time students enrolled in an accredited grade school or high school with a valid letter of certification from their school (on school stationery) or a valid school I.D. bearing the student's name, school name and authorized signature.

The table below shows the reduced-fare rides and revenues by month that are eligible for IDOT reimbursement. Metra also offers reduced-fare tickets to children ages 7 to 11 (saves 50 percent over one-way fares) and to military personnel (may purchase one-way or ten-ride tickets at a reduced fare provided they present proper military identification indicating they are on active duty). These reduced-fare sales are not eligible for reimbursement by IDOT and thus are not included in the table below.

Reduced-Fare Rides & Revenue Eligible for IDOT Reimbursement Month Rides Revenue January 123,741 $195,453 February 108,171 $167,058 March 138,623 $225,994 April 140,181 $242,407 May 154,993 $263,306 June 194,546 $369,723 July* 174,360 $330,885 August September October November December Annual Total 1,034,615 $1,794,826 *Starting in July 2011, the new Point-of-Sale System is now providing more accurate reduced-fare sales information instead of sampled data in the past.

-9- Accessible Equipment Use - The system became fully accessible (at least one accessible car per train) in May 1998. The chart (below) presents lift usage by month since 2007.

Trips Utilizing Accessible Equipment 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 0 2007 2008 2009 2010 2011

Bike Program – On June 1, 2005, Metra implemented the Bikes on Trains program allowing three bikes in each diesel rail accessible car and two bikes per car on the Metra Electric District. Bikes are allowed on weekday off-peak trains, including reverse commute trains, and on all weekend trains. In April 2010, the program was expanded to allow five bikes in each diesel rail accessible car (two bikes per car will remain allowed on the Metra Electric District). Some blackout dates apply for special events that typically generate higher ridership, e.g., Taste of Chicago. The table (below) shows the average usage by month for the program.

Bicycles Carried Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2010 Avg Wkday 276 293 471 695 806 805 931 989 992 935 788 387 Avg Sat 148 190 266 506 707 451 678 459 653 662 481 257 Avg Sun/Hol 133 158 239 434 665 377 615 495 665 597 360 135 Typical week 1,659 1,811 2,859 4,412 5,403 4,851 5,948 5,898 6,280 5,933 4,778 2,328 Total Reported 7,052 7,243 12,849 19,039 23,646 21,012 26,015 26,067 26,776 25,924 20,260 10,351 2011 Avg Wkday 358 335 540 657 883 822 1,060 Avg Sat 210 243 347 532 655 806 895 Avg Sun/Hol 127 134 248 408 591 617 564 Typical week 2,125 2,053 3,293 4,227 5,660 5,531 6,760 Total Reported 9,111 8,009 14,793 18,099 24,705 23,767 29,065

Does not include South Shore. P:\RIDE\BikesCarried\[BikesCarriedTbls_NoLinks.xls]BikesCarriedCurrent_ToD&DoW Most recent month's data from TOPS 08/25/11

-10- Table 2: Passenger Trips by Rail Line Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Reported Reported & Free Trips

July 2010 vs 2011 2010 vs 2011 2010 2011 %Change 2010 2011 %Change BNSF 1,370,932 1,368,060 -0.2% 1,421,026 1,420,567 0.0% Electric Lines 812,798 803,555 -1.1% 849,051 845,842 -0.4% Heritage 55,435 56,511 1.9% 56,337 57,589 2.2% Milw-N 572,035 572,477 0.1% 604,190 604,105 0.0% Milw-W 569,939 586,629 2.9% 599,447 626,644 4.5% North Central 127,356 138,187 8.5% 132,876 144,127 8.5% Rock Island 709,322 698,947 -1.5% 730,274 721,719 -1.2% SouthWest 195,675 201,582 3.0% 202,076 208,190 3.0% UP-N 820,902 728,460 -11.3% 888,968 805,860 -9.3% UP-NW 867,381 917,267 5.8% 930,712 984,734 5.8% UP-W 671,899 661,185 -1.6% 700,928 692,199 -1.2% SYSTEM * 6,773,675 6,732,858 -0.6% 7,115,886 7,111,574 -0.1%

January-July 2010 vs 2011 2010 vs 2011 2010 2011 %Change 2010 2011 %Change BNSF 9,175,866 9,218,456 0.5% 9,498,341 9,588,755 1.0% Electric Lines 5,576,332 5,499,415 -1.4% 5,822,730 5,780,287 -0.7% Heritage 400,927 405,434 1.1% 408,497 413,418 1.2% Milw-N 3,770,924 3,821,827 1.3% 3,985,993 4,045,957 1.5% Milw-W 3,676,191 3,811,119 3.7% 3,860,660 4,087,569 5.9% North Central 878,917 906,248 3.1% 916,760 946,871 3.3% Rock Island 4,867,123 4,797,964 -1.4% 4,998,706 4,942,883 -1.1% SouthWest 1,381,575 1,436,807 4.0% 1,422,116 1,482,837 4.3% UP-N 5,555,051 5,079,124 -8.6% 6,045,398 5,546,750 -8.2% UP-NW 5,540,396 5,863,112 5.8% 5,944,412 6,299,605 6.0% UP-W 4,289,995 4,332,929 1.0% 4,495,954 4,529,574 0.7% SYSTEM * 45,113,299 45,172,432 0.1% 47,399,569 47,664,503 0.6%

Last 12 09-10 vs 10-11 09-10 vs 10-11 Months 2009-2010 2010-2011 %Change 2009-2010 2010-2011 %Change BNSF 15,697,624 15,751,501 0.3% 16,225,491 16,376,709 0.9% Electric Lines 9,662,137 9,525,381 -1.4% 10,078,224 9,996,665 -0.8% Heritage 690,694 687,002 -0.5% 703,548 700,405 -0.4% Milw-N 6,558,861 6,557,877 0.0% 6,937,056 6,943,191 0.1% Milw-W 6,303,329 6,505,141 3.2% 6,614,646 6,942,740 5.0% North Central 1,522,025 1,543,806 1.4% 1,586,156 1,615,430 1.8% Rock Island 8,393,159 8,246,582 -1.7% 8,624,155 8,497,927 -1.5% SouthWest 2,377,817 2,434,586 2.4% 2,445,720 2,511,572 2.7% UP-N 9,633,865 8,859,612 -8.0% 10,471,183 9,621,024 -8.1% UP-NW 9,428,707 9,903,123 5.0% 10,117,887 10,641,034 5.2% UP-W 7,305,273 7,474,114 2.3% 7,632,640 7,810,961 2.3% SYSTEM * 77,573,491 77,488,726 -0.1% 81,436,706 81,657,659 0.3%

P:\RIDE\Rprt_xls\[RIDETAB.XLS]A

-11- Table 3 System Ridership by Fare Zone July 2010 vs. July 2011 Zone Percent Share Pair Miles 2010 2011 Change % Change 2010 2011 AA 0-5 20,289 19,981 -308 -1.5% 0.3% 0.3% AB 5-10 468,472 475,308 6,836 1.5% 6.9% 7.1% AC 10-15 828,580 815,317 -13,263 -1.6% 12.2% 12.1% AD 15-20 1,022,264 1,024,843 2,579 0.3% 15.1% 15.2% AE 20-25 1,355,679 1,354,290 -1,389 -0.1% 20.0% 20.1% AF 25-30 812,881 812,564 -317 0.0% 12.0% 12.1% AG 30-35 525,709 512,198 -13,511 -2.6% 7.8% 7.6% AH 35-40 457,774 446,604 -11,170 -2.4% 6.8% 6.6% AI 40-45 148,311 147,347 -964 -0.6% 2.2% 2.2% AJ 45-50 28,067 28,010 -57 -0.2% 0.4% 0.4% AK 50-55 33,194 33,097 -97 -0.3% 0.5% 0.5% AM 60-65 11,299 11,635 336 3.0% 0.2% 0.2% Intermediate* 244,962 248,922 3,960 1.6% 3.6% 3.7% Conductor 426,506 418,785 -7,721 -1.8% 6.3% 6.2% Group 601 1,248 647 107.7% 0.0% 0.0% Weekend Ticket 403,525 394,000 -9,525 -2.4% 6.0% 5.9% Total 6,773,675 6,732,858 -40,817 -0.6% 100.0% 100.0%

Last Three Months Zone Percent Share Pair Miles 2010 2011 Change % Change 2010 2011 AA 0-5 61,960 62,113 153 0.2% 0.3% 0.3% AB 5-10 1,429,806 1,437,902 8,096 0.6% 7.1% 7.1% AC 10-15 2,496,518 2,495,968 -550 0.0% 12.5% 12.4% AD 15-20 3,077,218 3,113,980 36,762 1.2% 15.3% 15.4% AE 20-25 4,039,538 4,102,673 63,135 1.6% 20.1% 20.3% AF 25-30 2,426,044 2,472,232 46,188 1.9% 12.1% 12.3% AG 30-35 1,556,025 1,552,895 -3,130 -0.2% 7.8% 7.7% AH 35-40 1,340,319 1,358,727 18,408 1.4% 6.7% 6.7% AI 40-45 434,658 446,778 12,120 2.8% 2.2% 2.2% AJ 45-50 83,977 87,284 3,307 3.9% 0.4% 0.4% AK 50-55 98,131 100,262 2,131 2.2% 0.5% 0.5% AM 60-65 30,105 32,584 2,479 8.2% 0.2% 0.2% Intermediate* 759,799 810,562 50,763 6.7% 3.8% 4.0% Conductor 1,154,657 1,195,994 41,336 3.6% 5.8% 5.9% Group 19,760 16,001 -3,759 -19.0% 0.1% 0.1% Weekend Ticket 1,084,582 951,749 -132,833 -12.2% 5.4% 4.7% Total 20,050,028 20,175,679 125,651 0.6% 100.0% 100.0% *Trips that do not begin or end in Fare Zone A. Note: Free trips are not included.

-12- Figure 3

Metra System* Average Trip Distance (Rolling 3-Month Averages)

23.4

23.2

23.0

22.8

22.6

22.4

Miles 22.2

22.0

21.8

21.6

21.4

21.2 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 *Does not include free trips

Table 4 Passenger Miles & Average Trip Length by Rail Line January-July Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Line Passenger Miles (in 000's) % Chng Average Trip Length 2010 2011 Change % Chng in Trips 2010 2011 % Chng BNSF 217,417 220,062 2,645 1.2% 0.5% 23.69 23.87 0.7% Electric Lines 107,614 107,732 118 0.1% -1.4% 19.30 19.59 1.5% Heritage 11,442 11,483 42 0.4% 1.1% 28.54 28.32 -0.8% Milw-North 90,639 88,206 -2,432 -2.7% 1.3% 24.04 23.08 -4.0% Milw-West 91,580 93,184 1,605 1.8% 3.7% 24.91 24.45 -1.9% North Central 27,918 28,978 1,060 3.8% 3.1% 31.76 31.98 0.7% Rock Island 104,804 102,205 -2,599 -2.5% -1.4% 21.53 21.30 -1.1% SouthWest 26,225 27,247 1,023 3.9% 4.0% 18.98 18.96 -0.1% UP-North 110,960 94,340 -16,620 -15.0% -8.6% 19.97 18.57 -7.0% UP-NW 143,197 149,627 6,430 4.5% 5.8% 25.85 25.52 -1.3% UP-West 94,051 95,997 1,946 2.1% 1.0% 21.92 22.16 1.1% System* 1,025,846 1,019,062 -6,784 -0.7% 0.1% 22.74 22.56 -0.8%

*Does not include free trips. P:\RIDE\Rprt_xls\[TripDistance.xls]A

-13- Table 5 System Passenger Loads by Service Period May - June - July

Passenger Loads % Change Share of Total* Service Period 2009 2010 2011 09 vs 11 10 vs 11 09 10 11

Average Weekday

Peak Period/Peak Direction 232,700 228,100 228,600 -1.8% 0.2% 74% 74% 73% Peak Period/Reverse Direction 22,400 22,100 22,400 0.0% 1.4% 7% 7% 7% Midday 38,500 38,200 38,600 0.3% 1.0% 12% 12% 12% Evening 21,300 20,400 21,600 1.4% 5.9% 7% 7% 7% Total Weekday 314,900 308,800 311,200 -1.2% 0.8% 100% 100% 100%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Dir 1,163,500 1,140,500 1,143,000 -1.8% 0.2% 68% 68% 68% Weekday Off-Peak 411,000 403,500 413,000 0.5% 2.4% 24% 24% 24% Saturday 85,100 80,000 79,200 -6.9% -1.0% 5% 5% 5% Sunday 60,200 52,000 52,700 -12.5% 1.3% 3% 3% 3%

Total Week 1,719,800 1,676,000 1,687,900 -1.9% 0.7% 100% 100% 100%

Total Off-Peak 556,300 535,500 544,900 -2.0% 1.8% 32% 32% 32% *Percentages may not add up to 100 due to rounding.

Table 6 System Capacity Utilization by Service Period May - June - July

% Capacity Utilization % Change Service Period 2009 2010 2011 09 vs 11 10 vs 11

Average Weekday

Peak Period/Peak Direction 73.7% 73.2% 72.9% -0.8% -0.3% Peak Period/Reverse Direction 38.0% 37.8% 36.2% -1.8% -1.5% Midday 50.4% 49.7% 50.4% 0.0% 0.7% Evening 36.2% 34.3% 33.8% -2.4% -0.5% Total Weekday 61.8% 61.0% 60.3% -1.4% -0.6%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Direction 73.7% 73.2% 72.9% -0.8% -0.3% Weekday Off-Peak 42.3% 41.4% 40.8% -1.5% -0.6% Saturday 45.3% 44.4% 43.4% -2.0% -1.0% Sunday 54.6% 50.9% 49.9% -4.7% -1.0%

Total Week 60.4% 59.5% 58.9% -1.5% -0.7%

Total Off-Peak 43.8% 42.6% 41.9% -1.9% -0.7%

-14- IV. TICKET SALES

Table 7 (pg. 18) provides a breakdown by rail line of July sales by ticket type for 2010 and 2011. Estimated ridership and revenue data are shown on Table 8 (pg. 19) according to ticket type for May 2011 – July 2011.

Table 9 (pg. 19) breaks down the May 2011 – July 2011 ticket sales by method of purchase, which includes station (agents and vending machines), Ticket-by-Mail, Ticket- by-Internet, conductor sales on-train, and Commuter Benefit. The Commuter Benefit Program includes tickets distributed through the workplace by private concerns, including WageWorks. Table 9 also includes the percent change from the same period a year ago.

Fare Adjustments – On February 1, 2010, Metra’s new fare structure became effective. The new fare structure included adjustments in one-way fares and on-board ticket purchases and the first change in the cost of weekend passes since the program began in 1991. One-way fares increased about six percent, an average of about 30 cents a ticket. The new one-way fare structure was intended to encourage customers to use ten-ride tickets and monthly passes, which already offered a discount over the one-way fares. In order to simplify on-board fare collection, the increases were rounded to the nearest quarter ($.25), a practice common with other commuter rail operations in the United States. To encourage riders to buy tickets at stations with ticket agents and over the Internet, the penalty for on-board purchases was increased to $3 from $2. Weekend fares were also increased to $7 from $5. This was the first increase in the existence of the weekend fare program, which started in May 1991. Given the fare adjustments to several ticket types, it is difficult to assess the impact of the fare adjustment on one particular fare type. Instead, we must look at the impact of the fare adjustments as one complete package. Based on our analysis, it appears that riders are choosing to purchase one-way and ten-ride tickets for weekend travel more frequently. Since the fare adjustment, trips between a greater number of fare-zone pairs are less expensive for riders using one-way or ten-ride tickets than weekend tickets. As weekend ticket sales fell at a far greater rate than observed weekend passenger loads, it is clear that many weekend riders have switched from weekend tickets to one-way and ten- ride tickets.

There are a number of factors that could have impacted weekend ticket sales in 2010: • Weekend workers could have shifted from weekend tickets to ten-rides because they may be less expensive. • Recreational rides likely decreased because people have less money to spend on shopping or other types of activities. • People who vacationed “at home” in 2010, instead of out-of-region travel, likely made more Metra trips in 2010. However, overall recreational rides decreased. • Museum attendance was down three percent at Chicago’s 14 major museums and zoos. In fact, three percent probably understates the weekend loss, because attendance rose on free days (usually not weekend) and by school groups. • A number of special events were cancelled or scaled back in 2010 (e.g. Independence Eve Fireworks on July 3rd and Venetian Night were both cancelled), which contributed to a loss in weekend ridership.

-15- Despite the 1.7% decrease in paid ridership in 2010 compared to 2009, systemwide revenue was up 1.4% due to the fare adjustments, and the average fare paid increased 3.4% between 2009 and 2010.

Credit Card Sales – On September 9, 2009, Metra launched its new website that offered new features and enhancements to bring added convenience to customers. Monthly and ten-ride tickets can be purchased on Metra’s website with a credit card, and the tickets are mailed to the customers’ homes within three business days. Monthly tickets need to be ordered by the 24th of each month in order to guarantee delivery by the 1st of the next month. Up to two monthly tickets and three ten-ride tickets can be purchased per transaction. Customers with RTA Special User Permits can also order their reduced fare tickets, and Link-Up and PlusBus tickets can also be purchased on-line.

Metra began accepting credit cards (Visa, MasterCard, American Express, and Discover) and debit cards (with Visa or MasterCard logos) at the LaSalle Street, Millennium, and Van Buren Street Stations on January 11, 2010 and at Chicago Union Station and Ogilvie Transportation Center on January 18, 2010. Seventy-six outlying stations where an agent is on duty and new ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards on February 8, 2010. The table below shows credit card sales by ticket type. Please note that monthly ticket sales are reported based on the month the ticket was valid, not the date the ticket was purchased (e.g. a March monthly ticket purchased on February 22 will be reported as a March sale).

Credit Card Sales -- Number of Tickets Sold 2010 Ticket Type Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Internet Sales 1 Monthly2 2,771 2,942 2,973 3,259 3,332 3,649 3,210 3,694 4,079 4,098 3,937 3,628 Ten-Ride 6,122 4,730 5,135 5,145 4,486 5,069 4,306 4,819 4,921 4,838 4,639 4,024 Station Sales 3 Monthly2 36 5,302 10,425 12,624 13,580 14,201 14,864 15,822 17,600 19,690 19,404 16,037 Ten-Ride 8,384 26,456 37,645 43,359 43,983 56,256 50,522 57,198 54,653 54,597 56,577 52,335 One-Way/Weekend 553 11,749 18,812 21,653 23,631 32,307 32,718 34,017 27,789 28,645 28,260 27,121 Ticket Vending Machines 4 Monthly2 n/a n/a 238 259 301 329 317 249 326 435 496 274 Ten-Ride n/a 811 1,443 1,718 1,958 2,258 2,315 2,447 2,821 3,146 3,211 2,902 One-Way n/a 1,583 3,006 3,667 4,209 7,097 7,125 6,934 6,169 7,382 7,486 7,970 Weekend n/a 454 464 683 1,155 1,262 1,934 1,377 1,229 1,322 1,610 1,021 Total 17,866 54,027 80,141 92,367 96,635 122,428 117,311 126,557 119,587 124,153 125,620 115,312 2011 5 Ticket Type Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Internet Sales 1 Monthly2 3,941 4,128 4,143 4,184 3,973 4,142 4,210 Ten-Ride 4,588 3,923 5,296 4,396 4,720 4,898 4,202 Station Sales 3 Monthly2 18,833 19,303 21,272 23,093 22,784 23,539 23,988 Ten-Ride 59,103 52,436 47,807 62,390 68,079 78,936 72,832 One-Way/Weekend 24,154 25,551 32,302 54,321 67,268 105,587 117,796 Ticket Vending Machines 4 Monthly2 517 458 623 608 661 627 494 Ten-Ride 3,565 3,519 3,982 3,830 4,322 4,738 4,419 One-Way 6,696 7,220 8,901 9,363 10,209 13,313 14,136 Weekend 1,006 1,345 982 1,181 1,080 1,285 2,598 Total 122,403 117,883 125,308 163,366 183,096 237,065 244,675 0 0 0 0 0

1Ticket-by-Internet Sales via credit card and debit began on September 9, 2009. 2M onthly ticket sales are reported based on the month the ticket is valid, not the date the ticket was sold. 3On January 11, 2010, LaSalle Street Station, Millennium Station, and Van Buren Station, and January 18, 2010, Chicago Union Station and Ogilvie Transportation Center, and February 8, 2010, all 76 outlying stations where an agent is on duty began accepting credit and debit cards. 4 New ticket vending machines at the 14 busiest M etra Electric District stations began accepting credit and debit cards on February 8, 2010. 5 Tickets sold by credit card at the stations beginning in April 2011 may be affected by the implementation of a new revenue accounting system, which provides more precise breakdowns than our previous systems were able to provide. -16- Link-Up and PlusBus - For a number of years, Metra has participated in joint ticket programs with CTA and Pace. Monthly pass holders can purchase a Link-Up sticker or transit card for unlimited connecting travel on CTA and Pace buses. The Link-Up pass is priced at $39 and is accepted on peak-period CTA services (6:00 a.m.-9:30 a.m. and 3:30 p.m.-7:00 p.m.) and most Pace services. In addition, monthly pass holders can purchase an unlimited PlusBus ride sticker to be used in conjunction with their monthly ticket good for travel on all Pace suburban buses. The cost of PlusBus is $30 and allows unlimited use on most Pace routes. Metra supplements the fare paid by riders (i.e., Link-Up: $6.00, PlusBus: $8.54), which represent subsidies to CTA and Pace. The table below presents Link-Up and PlusBus sales for 2010 and 2011 (year-to-date).

Link-Up and PlusBus Sales January-June Link-Up PlusBus 2010 2011 Change 2010 2011 Change BNSF 8,293 10,273 1,980 3,122 5,082 1,960 Other CUS Lines 17,458 11,988 -5,470 3,316 1,672 -1,644 Electric 6,961 7,331 370 337 337 0 Rock Island 3,956 4,745 789 168 229 61 Union Pacific 8,693 10,390 1,697 1,108 1,333 225 Total 45,361 44,727 -634 8,051 8,653 602

Line estimates beginning in March 2011 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

-17- Table 7 Ticket Sales by Type and Line* July 2010 vs. July 2011

2010 2011 Change %Chng 2010 2011 Change %Chng MONTHLY STATION ONE-WAY BNSF 19,644 20,048 404 2.1% BNSF 111,861 91,096 -20,765 -18.6% Electric Lines 11,044 10,585 -459 -4.2% Electric Lines 114,884 113,997 -887 -0.8% Heritage 1,045 1,065 20 1.9% Heritage 808 692 -116 -14.4% Milw-N 6,710 6,966 256 3.8% Milw-N 50,659 41,429 -9,230 -18.2% Milw-W 7,263 7,703 440 6.1% Milw-W 59,453 51,708 -7,745 -13.0% North Central 1,927 2,131 204 10.6% North Central 5,782 5,266 -516 -8.9% Rock Island 10,572 10,537 -35 -0.3% Rock Island 58,749 48,609 -10,140 -17.3% SouthWest 3,238 3,374 136 4.2% SouthWest 8,207 7,425 -782 -9.5% UP-N 8,954 7,803 -1,151 -12.9% UP-N 64,887 50,274 -14,613 -22.5% UP-NW 10,269 11,819 1,550 15.1% UP-NW 96,058 76,742 -19,316 -20.1% UP-W 8,409 8,367 -42 -0.5% UP-W 66,168 59,234 -6,934 -10.5% SYSTEM 89,075 90,398 1,323 1.5% SYSTEM 637,516 546,472 -91,044 -14.3%

TEN-RIDE CONDUCTOR ONE-WAY BNSF 30,375 29,658 -717 -2.4% BNSF 51,999 52,123 124 0.2% Electric Lines 16,054 17,214 1,160 7.2% Electric Lines 32,083 32,175 92 0.3% Heritage 870 895 25 2.9% Heritage 992 1,074 82 8.3% Milw-N 14,705 14,514 -191 -1.3% Milw-N 45,712 44,242 -1,470 -3.2% Milw-W 10,043 10,584 541 5.4% Milw-W 51,407 47,766 -3,641 -7.1% North Central 2,487 2,889 402 16.2% North Central 13,843 12,873 -970 -7.0% Rock Island 13,775 13,671 -104 -0.8% Rock Island 32,116 35,390 3,274 10.2% SouthWest 3,643 3,826 183 5.0% SouthWest 11,010 10,117 -893 -8.1% UP-N 22,451 21,389 -1,062 -4.7% UP-N 69,317 74,914 5,597 8.1% UP-NW 19,735 19,783 48 0.2% UP-NW 74,938 63,761 -11,177 -14.9% UP-W 14,836 15,230 394 2.7% UP-W 43,089 44,350 1,261 2.9% SYSTEM 148,974 149,653 679 0.5% SYSTEM 426,506 418,785 -7,721 -1.8%

WEEKEND TICKET SALES BNSF 23,446 27,442 3,996 17.0% Electric Lines 13,199 12,498 -701 -5.3% Milw-N 17,521 17,133 -388 -2.2% Milw-W 19,936 20,628 692 3.5% NOTE: The implementation of a new revenue accounting system beginning in August 2010 provides more precise data at Rock Island 10,690 10,343 -347 -3.2% the line level which may result in some inconsistencies with SouthWest 304 375 71 23.5% data reported in prior periods at the line level. UP-N 32,356 22,597 -9,759 -30.2% UP-NW 23,518 28,642 5,124 21.8% UP-W 21,428 18,476 -2,952 -13.8% SYSTEM 162,398 158,134 -4,264 -2.6%

*Free trips are not included P:\RIDE\Rprt_xls\[TIKSALES.xls]by_line

-18- Table 8 Systemwide* Ridership and Revenue by Ticket Type May-July

Percent Share of Total PASSENGER TRIPS 2010 2011 Change Change 2010 2011 MONTHLY 11,607,721 11,874,665 266,944 2.3% 57.8% 58.7% 10-RIDE 4,540,920 4,667,090 126,170 2.8% 22.6% 23.1% ONE-WAY - Station 1,685,457 1,532,205 -153,252 -9.1% 8.4% 7.6% ONE-WAY - Conductor 1,154,658 1,195,994 41,336 3.6% 5.8% 5.9% WEEKEND - Station 308,363 245,845 -62,518 -20.3% 1.5% 1.2% WEEKEND - Conductor 780,116 708,185 -71,931 -9.2% 3.9% 3.5%

TOTAL** 20,077,235 20,223,984 146,749 0.7% 100.0% 100.0%

PASSENGER REVENUE MONTHLY $30,630,377 $31,418,274 $787,897 2.6% 49.5% 50.4% 10-RIDE 15,750,998 16,160,661 409,664 2.6% 25.5% 25.9% ONE-WAY - Station 7,370,544 6,683,968 -686,576 -9.3% 11.9% 10.7% ONE-WAY - Conductor 5,098,543 5,430,192 331,649 6.5% 8.2% 8.7% WEEKEND - Station 859,895 688,324 -171,571 -20.0% 1.4% 1.1% WEEKEND - Conductor 2,179,219 1,985,221 -193,998 -8.9% 3.5% 3.2%

TOTAL** $61,889,576 $62,366,640 $477,065 0.8% 100.0% 100.0%

*Does not include free trips P:\RIDE\Rprt_xls\[TIKSALES.xls]system **Not adjusted for ticket refunds.

Table 9: System Ticket Sales by Method of Purchase May-July

Monthly Ten-Ride TICKET SALES 2010 2011 % Change 2010 2011 % Change Station (Credit)1 43,592 72,093 65.4% 157,292 233,326 48.3% Station (Cash/Check) 96,825 71,496 -26.2% 249,806 182,615 -26.9% Total Station 140,417 143,589 2.3% 407,098 415,941 2.2%

By Mail 36,494 31,135 -14.7% 250 232 -7.2% By Internet2 10,745 12,325 14.7% 13,868 13,820 -0.3% Commuter Benefits 82,291 89,106 8.3% 32,876 36,716 11.7% Total3 269,947 276,155 2.3% 454,092 466,709 2.8%

One-Way and Weekend TICKET SALES 2010 2011 % Change Station (Credit)1 111,438 333,272 199.1% Station (Cash/Check) 1,697,364 1,297,271 -23.6% Total Station 1,808,802 1,630,543 -9.9%

On-Train 1,466,704 1,479,268 0.9% Total3 3,275,506 3,109,811 -5.1%

1On January 11, 2010, LaSalle Street Station, Millennium Station, and Van Buren Station and on January 18, 2010 Chicago Union Station and Ogilvie Transportation Center began accepting credit and debit cards. On February 8, 2010, all 76 outlying stations where an agent is on duty and new ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards. 2 On September 9, 2009, Ticket-by-Internet began accepting credit and debit cards. 3 Does not include free trips

-19- V. PASSENGER REVENUES

The table below reveals that system revenues decreased 1.6% in July 2011 when compared to the same month of 2010.

System Passenger Revenues July (in 000s) Percent Change 2009 2010 2011 09 vs 11 10 vs 11 July $21,097 $21,118 $20,777 -1.5% -1.6% May-July $60,365 $61,853 $62,287 3.2% 0.7% January-July $136,356 $136,908 $137,339 0.7% 0.3% Last 12 Months $239,259 $232,999 $236,174 -1.3% 1.4% P:\RIDE\Rprt_xls\[REVTAB.xls]A

Table 10 (pg. 21) breaks out passenger revenues by rail line for the last two years. Figure 5 (pg. 22) illustrates system average fare (i.e., revenue per passenger trip). Table 11 (pg. 22) presents average fare and revenue levels by rail line.

-20- Table 10: Passenger Revenues* by Rail Line Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system which provides more precise line breakdowns then our previous systems were able to provide.

July 2010 vs 2011 2010 2011 %Change BNSF $4,335,184 $4,252,280 -1.9% Electric Lines 2,295,891 2,233,856 -2.7% Heritage 177,063 178,778 1.0% Milw-N 1,880,648 1,854,566 -1.4% Milw-W 1,868,832 1,904,386 1.9% North Central 474,165 507,142 7.0% Rock Island 2,087,022 2,061,905 -1.2% SouthWest 549,943 561,804 2.2% UP-N 2,471,251 2,107,314 -14.7% UP-NW 2,909,171 3,039,995 4.5% UP-W 2,069,318 2,075,133 0.3% SYSTEM $21,118,489 $20,777,159 -1.6%

January-July 2010 vs 2011 2010 2011 %Change BNSF $28,343,146 $28,433,327 0.3% Electric Lines 15,294,784 15,034,573 -1.7% Heritage 1,275,432 1,287,087 0.9% Milw-N 12,039,511 12,227,993 1.6% Milw-W 11,782,931 12,167,329 3.3% North Central 3,228,974 3,313,872 2.6% Rock Island 14,026,965 14,147,773 0.9% SouthWest 3,820,472 3,966,723 3.8% UP-N 16,235,199 14,536,312 -10.5% UP-NW 18,008,820 19,030,000 5.7% UP-W 12,852,059 13,194,433 2.7% SYSTEM $136,908,292 $137,339,419 0.3%

Last 12 09-10 vs 10-11 Months 2009-2010 2010-2011 %Change BNSF $47,988,695 $48,729,106 1.5% Electric Lines 26,342,805 26,113,014 -0.9% Heritage 2,199,757 2,183,108 -0.8% Milw-N 20,721,260 21,003,221 1.4% Milw-W 19,908,870 20,795,449 4.5% North Central 5,587,256 5,684,800 1.7% Rock Island 24,051,854 24,144,350 0.4% SouthWest 6,569,320 6,741,510 2.6% UP-N 27,777,115 25,786,479 -7.2% UP-NW 30,255,845 32,324,338 6.8% UP-W 21,596,465 22,668,440 5.0% SYSTEM $232,999,242 $236,173,816 1.4% *Includes Capital Farebox Financing revenues.

-21- Figure 5

Metra System* Average Passenger Fare (rolling three-month average)

$3.20

$3.10

$3.00

$2.90

$2.80 Fare Fare Increase Increase $2.70

Fare $2.60 Increase

$2.50 Fare Increase $2.40

$2.30

$2.20 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

*Does not include free trips

Table 11 Passenger Revenues* & Average Fare by Rail Line January-July Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Line Passenger Revenue (in 000's) % Change Average Fare 2010 2011 Change % Chng in Trips 2010 2011 % Chng BNSF $28,343 $28,433 $90 0.3% 0.5% $3.09 $3.08 -0.1% Electric Lines 15,295 15,035 -260 -1.7% -1.4% $2.74 $2.73 -0.3% Heritage 1,275 1,287 12 0.9% 1.1% $3.18 $3.17 -0.2% Milw-N 12,040 12,228 188 1.6% 1.3% $3.19 $3.20 0.2% Milw-W 11,783 12,167 384 3.3% 3.7% $3.21 $3.19 -0.4% North Central 3,229 3,314 85 2.6% 3.1% $3.67 $3.66 -0.5% Rock Island 14,027 14,148 121 0.9% -1.4% $2.88 $2.95 2.3% SouthWest 3,820 3,967 146 3.8% 4.0% $2.77 $2.76 -0.2% UP-N 16,235 14,536 -1,699 -10.5% -8.6% $2.92 $2.86 -2.1% UP-NW 18,009 19,030 1,021 5.7% 5.8% $3.25 $3.25 -0.1% UP-W 12,852 13,194 342 2.7% 1.0% $3.00 $3.05 1.6% System** $136,908 $137,339 $431 0.3% 0.1% $3.03 $3.04 0.2%

*Includes Capital Farebox Financing revenues. P:\RIDE\Rprt_xls\[AVGFARE.XLS]A **Does not include free trips

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