Energy Queensland Annual Report 2016-17
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Annual Report Energy 2016-17 Queensland We Energise Queensland Communities Our Report Energy Queensland Limited (Energy Queensland) was created on 30 June 2016. This report covers the Energy Queensland Group’s (the Group’s) overall performance for 2016-17, our first year of operations as a united entity. It showcases the contribution of Energex Limited, Ergon Energy Corporation Limited and its subsidiary Ergon Energy Queensland Pty Ltd. Commentary is also provided on the Group’s other subsidiary companies. This report is presented as part of a suite of documents available online at www.energyq.com.au/annualreport Contents About Energy Queensland 2 Message from the Chairman and Chief Executive Officer 8 Performance Summary 10 Performance Review 11 Community and Customer 12 We’re continuing to play a key role in stabilising electricity prices and supporting greater customer choice. We also highlight our network plans and our emergency response capabilities. Our People 24 How we are engaging our people in our transformational journey, while maintaining a focus on safety and developing a diverse, statewide presence. Environment 29 We’re supporting the development of renewable energy resources, and demonstrating environmental leadership across our operations. Economic 34 This covers our economic contribution to Queensland, highlighting greater business efficiencies and explaining our Group financial results. Corporate Governance Statement 36 Glossary and Common Industry Measures 46 Energy Queensland Limited Annual Financial Statements 47 2 Energy Queensland Annual Report 2016-17 About Energy Queensland Energy Queensland came together as a Group in June 2016 to build on our proud history of powering Queensland and create a community-focused energy business ready for the future. Our business - NETWORK RETAIL ENERGY SERVICES Our role as electricity distribution Our retailer (Ergon Energy Queensland To ensure we are able to meet the businesses – under the banners of Pty Ltd) buys electricity from the unique and diverse needs of our Energex and Ergon Energy Network – generators, through the market and communities and customers we’re is to safely and cost-effectively direct negotiations, and on-sells it evolving our unregulated or transport electricity along our ‘poles to our customers throughout contestable products and services and wires’ across Queensland, while regional Queensland. in the market. enabling distributed energy resources. We sell electricity at Metering Dynamics, as Our distribution the Queensland one of Australia’s networks, which are Government’s notified largest metering prices, which are set by businesses, delivers w]QLIQC.□m : part of the National •:,,::ifjp dynamics Electricity Market the Queensland multi-utility metering, energex (NEM), are regulated by Competition information and energy the Australian Energy Authority (QCA). measurement solutions. Regulator (AER). This enables regional Queenslanders to access the Nexium The regulator same regulated electricity tariffs (with the support Telecommunications determines the revenue of the government’s Community Service supports the Group’s we are allowed to Obligation subsidy), wherever they are located, communications needs collect from customers even though the cost of supply may be different. and, as a licensed for their use of the carrier, also provides networks. These wholesale and retail high-speed data services charges make up • around half of the retail price of electricity. to the market. • energy impact We also operate under Queensland Government Energy Impact is • electricity industry laws and regulations. enabling us to expand in a variety of ways beyond traditional electricity distribution and retail services through the use of distributed energy resources. Energy Queensland Annual Report 2016-17 3 The Year’s Highlights Reduced our network charges further – the Supported 31,200 new solar energy connections average charge for the use of our network is 17% to – 28% of Queensland’s houses have solar, the highest in 19% lower moving into 2017-18 (page 12) the world (page 23) PeakSmart air conditioning Established an Energy Queensland Council for proved invaluable in the Diversity and Inclusion of leaders and team South East reducing demand members passionate about diversity (page 25) by 6.2MW (page 13) Welcomed 97 new recruits into Established a new technology innovation lab our apprenticeship programs, in Cairns to continue battery and other innovative including 13 female and four technology trials (page 14) Indigenous employees (page 26) Made it easier to pay in our isolated United a high-performing communities, with a new card-operated meter trial leadership team with strong delivering a range of financial and social benefits regional representation and gender (page 15) diversity (page 28) Collaborated to harness Expanded our school electrical safety our renewable energy education program – 95% of the state’s primary resources – connecting schools are now benefitting (page 16) solar farms and purchasing clean energy (page 29) Advanced an electric Launched the Energy Savvy Families program vehicle super highway, to help low income households better understand to support the decarbonisation their energy use and costs (page 17) of the transport industry (page 33) Delivered a statewide disaster response effort Achieved a strong profit result, supporting an following Cyclone Debbie’s $881 million dividend, and a $598 million electricity destruction, restoring power subsidy for our regional retail customers (page 34) in under 14 days (page 18) 4 Energy Queensland Annual Report 2016-17 A statewide capability delivering for our communities 7,355 2.2 million employees connected customers 470 700,000 graduates and apprentices retail customers 3 1.5 million customer solutions centres customer calls a year 220,000km 34,600GWh powerlines electricity delivered a year 4,814MW 2,637MW South East Regional 1.7 million power poles Queensland Queensland peak demand peak demand 0.8 outages 137 service depots and offices a year per Urban customer 3 459,000 network control centres solar energy systems connected 34 355MW stand-alone and grid-connected of medium to large scale power stations renewables connected Energy Queensland Annual Report 2016-17 5 Our service area COMMUNITY-BASED SOLUTIONS • Boigu Is. • • Saibai Is. Across the state we operate 33 stand-alone Dauan Is. Stephens Is. • Darn•ley Is. power stations and a portfolio of renewable Yorke Is. • Mabuiag Is. Murray Is. energy assets. • Yam• Is . • Bamaga Badu Is. • • Coconut Is. •War raber Is. Kubin, Moa Is. This investment supplies the communities isolated Hammond Is. • • from the main grid; in western Queensland, the Mapoon • Thursday Is. • • Wasaga, Horn Is. Napranum Gulf of Carpentaria, Cape York, various Torres • Lockhart River • TORRES STRAIT Strait islands, and Palm Island. Aurukun • Each of these community-based energy Coen • supply solutions is supported by our • Pormpuraaw capability in electricity distribution, retail Kowanyama Cooktown and metering services. Gununa, Mornington Is. Mossman Regional network - Ergon Energy Network Cairns Mareeba ■ Atherton Burketown Normanton Innisfail Isolated supply - Ergon Energy Network Doomadgee Ravenshoe •Tully Georgetown • ,, Ergon Energy Retail Ingham • • Palm Island Townsville South East Network - Energex • Home Hill ■ Camooweal • • Julia Creek Charters Towers Bowen • • Proserpine Mt Isa Cloncurry Richmond Hughenden • Pinnacle •• Mackay Sarina Moranbah • Winton • Clermont Boulia • Middlemount • Yeppoon • Longreach Rockhampton Emerald • Barcaldine • •Blackwate r Gladstone Springsure • Bedourie • Biloela • Miriam Vale Blackall Moura Mon•to Jundah • Gin Gin Bundaberg Theodore • Childers• • Windorah • Biggenden • Hervey Bay • •Mar yborough Birdsville Mundubbera •Ga •yn dah • Kilkivan Quilpie Charleville Wandoan Murgon Roma Kingaroy Chinchilla Yarraman Tara Dalby Toowoomba Cunnamulla St George Millmerran Brisbane Warwick Stanthorpe Powering Queensland from the Gympie Tweed River to the Torres Strait. Noosa Nambour Maroochydore A STATEWIDE SERVICE PROVIDER Caloundra Kilcoy Our diverse networks service the state’s South East, with highly Woodford Caboolture Toogoolawah interconnected systems, and regional Queensland, with infrastructure Redcliffe Esk that is largely radial in design. Fernvale Brisbane Gatton Three-quarters of our regional network is considered rural– traversing Ipswich Beenleigh large distances between communities with only small numbers of Surfers Paradise customers for each kilometre of powerline. Boonah Beaudesert Our retailer has a gas-fired power station at Barcaldine, which supplies QUEENSLAND the main grid. NEW SOUTH WALES 6 Energy Queensland Annual Report 2016-17 Our history Electricity supply has always 1882 The first electric street lights were installed in Adelaide Street, Brisbane. played an integral role in the development of the state. 1896 Brisbane Electric Supply Company was established, later to become City Electric Light Company. Through our predecessor organisations we have 1920 Townsville City Council started supplied Queensland’s managing the local power supply. homes and businesses for 1925 Cairns City Council started supplying more than 100 years. power, until the Barron Falls Hydro-Electricity Board formed. Our proud history began with our pioneering forefathers creating electricity generation and distribution systems in their local communities. 1938- Regional distribution Then, as the networks grew, regional electricity networks