Military Post Offices Transition to new Online Customs Form
NCOIC Postal Finance 1 Misawa Military Post Office Effective August 13, 2020
Customers mailing packages to and from APO/FPO/DPO addresses must create an electronic customs form online. The United States Postal Service (USPS) and Military Post Offices (MPO) will stop accepting handwritten customs forms to comply with federal and international requirements for mailers to submit Advanced Arrival Data (AAD) for Customs and Border Protection (CBP) screening.
Customers mailing packages to or from Military Post Offices may use either their Click-n-Ship account or the USPS Customs Form Online (CFO) Tool to create electronic customs forms. Customers are encouraged to complete and print electronic customs form prior to entering post office to help expedite retail transaction and improve customer’s experience. Both options require customers to take packages and the printed customs form or barcode receipt to the retail counter at their local post office.
Click-N-Ship (See Slides 4 – 20) (https://reg.usps.com/entreg/LoginAction_input?app=GSS&appURL=https://cns.usps.com/labelInformation.shtml) Will calculate the postage amount, accept payment and generate a combined customs/postage label for customers to attach to package.
USPS Customs Form Online (CFO) Tool (See Slides 21 - 31) (https://www.usps.com/international/customs-forms.htm) Creates a customs forms or barcode receipt and does not accept payment for postage.
After August 13, 2020, weight and dimensions will be optional for the USPS CFO Tool ONLY (not Click-n-Ship).
The last option is for customers to complete a PS 2976-R, and have the Postal Retail Clerk input the information during the retail transaction.
Contact your local Military Post Office for additional questions.
2Operations Division Program Analyst Military Postal Service Agency (MPSA) Resources Available at Misawa AB Post Office
Free Wi-Fi ** DISCLAIMER **
Network Name: “Allied Telesis” Customers CANNOT print from Lobby computer to the Lobby printer. See below for printing options! Free Wireless Printing Capabilities
Computer Located in the Lobby Label created via Lobby computer: 1. Save the label as a PDF 2. Email the PDF to the customer’s personal e-mail 3. The customer MUST log into the (free) Lobby Wi-Fi service “Allied Telesis” on their personal smartphone 4. Using the customer’s smartphone, log into personal e-mail account to retrieve the shipping label 5. Using the customer’s smartphone, print to the Lobby printer “HP OfficeJet Pro 7440”
Label created via personal smartphone: 1. Click “Print Labels” 2. Using the customer’s smartphone, print to the
Lobby printer “HP OfficeJet Pro 7440” 3 CLICK-N-SHIP (https://reg.usps.com/entreg/LoginAction_input?app=GSS&appURL=https://cns.usps.com/labelInformation.shtml)
Calculates the postage amount and accepts online payment First time users: Create a Click-n- Ship account. Continue to the next Generates a combined customs/postage slide for account creation instructions. label that can be attached to the package
If you already have a Click-n-Ship account, Sign In and Skip to Slide #7
*ATTENTION*
• Google Chrome is the preferred web browser 4 • Ensure you view “Full Site” on Smartphones CLICK-N-SHIP
New User Set-Up
For New User Set-Up: Follow the steps to create Click-n-Ship account.
5 CLICK-N-SHIP
New User Set-Up (Continued)
Update user profile as appropriate
6 CLICK-N-SHIP
New User Set-Up (Continued)
Once the account is created, the return address will populate automatically.
7 CLICK-N-SHIP
Creating a Label
Verify the return address information.
**Per DoD 4525.6-M, Para. C10.4.2.3., “All mail should bear the name and address of the actual sender.”**
If the customer is shipping from a different zip-code that isn’t listed on the return address, check this block.
Input “To:” address information.
**If sending to an APO/FPO/DPO, keep “Country” as “UNITED STATES”
As a reminder, if sending to an APO/FPO/DPO: City = APO/FPO/DPO 8 State = AE/AP/AA CLICK-N-SHIP
Creating a Label (Continued)
(Optional) Addresses can be added to an address book that is saved on the website for future use.
(Optional) Users have the option to opt-in to email notifications to track shipment updates
9 CLICK-N-SHIP
Creating a Label (Continued)
The shipping date listed on the postage label MUST match the actual date the parcel will be presented for mailing (sent out). Day MM/DD/YY ONLY check this block, if the customer is using a USPS Flat Rate Box
If the customer is NOT using a USPS Flat Rate Box, check the block and input the parcel weight (only whole numbers are acceptable. Example: (4) lbs. (3) oz.)
If any side of the parcel’s dimensions exceed 12 inches, check this block
Enter the total value of the parcel’s contents.
**The Priority Mail service includes $50 insurance free of charge, additional coverage is available for purchase based on the amount listed here.** 10 CLICK-N-SHIP
Creating a Label (Continued) Select the preferred service from the available options, then click “Next: Select a Service”
**Estimated Delivery Times:** Priority Mail: 7-10 Business Days Priority Mail Express: 3-5 Days USPS Retail Ground: 2-6 Weeks
If any information is missing, it will be displayed here.
11 CLICK-N-SHIP
Package Types: Priority Mail
If the customer is using their own packaging to ship the parcel, select this option $$$
If the customer is using any Priority Mail Flat Rate Box(s), select the applicable option
** The specific Flat Rate package type can be found on the bottom right side of the box(s) that are being used **
Insurance valued up to $50 for Priority Mail packages is FREE
USPS Tracking is FREE
12 CLICK-N-SHIP
Package Types: Priority Mail Express
If the customer is using their own packaging to $$$ ship the parcel, select this option
If the customer is using any Priority Mail Express Flat Rate Box(s), select the applicable option
** The specific Flat Rate package type can be found on the bottom right side of the box(s) that are being used **
Insurance valued up to $100 for Priority Mail Express packages is FREE
USPS Tracking is FREE
Extra services are optional. If the customer elects for extra services, select the applicable service
In case the package cannot be delivered, select the preferred return option 13 CLICK-N-SHIP
Package Types: USPS Retail Ground
$$$ USPS Retail Ground shipping service may only be utilized for parcels that are packaged using the customer’s own packaging
$$$
Insurance for USPS Retail Ground is optional
USPS Tracking is FREE
Click “Continue” $$$ $$$ $$$
14 CLICK-N-SHIP
Customs Declaration Area – Package Information
Make an appropriate selection using the “Contents” drop-down menu
Comments: Brief description of parcel contents
15 CLICK-N-SHIP
Customs Declaration Area (Continued) – Item Information
Detailed Description: Detailed description of parcel contents
Input item(s) of the parcel value, quantity, and weight
** Reminder: Only whole numbers are acceptable. The amounts entered MUST match the amounts listed on slide #9. Example: (4) lbs. (3) oz. **
16 CLICK-N-SHIP
Customs Declaration Area (Continued) – Export Information
Select the appropriate AES Exemption
Then, click “Continue”
17 CLICK-N-SHIP *ATTENTION* Billing Information Patrons whose CNS transactions are blocked by fraud prevention software (common for overseas users) may be added to a CNS Exceptions List. Provide the following information to a postal clerk (in store or DSN 226-9326):
• Last Name, First Name, MI • Username • Account # (located – top right corner of the “shipping history” tab)
Input billing information to finalize/purchase Additions could take USPS HQ up to 72 business shipping hours to update. Refunds for attempt charges can be filed using the link provided on the CNS website.
Check the box to “acknowledge” that the sender is NOT shipping any hazardous or prohibited materials. See USPS Pub 52 for additional information
Click “Pay and Print” 18 If you receive a payment error please DO NOT make additional attempts – Read “ATTENTION” CLICK-N-SHIP
Printing Labels
** DISCLAIMER **
Customers CANNOT print from Lobby computer to Check all labels that apply (if multiple are the Lobby printer. See below for printing options! created).
Click “Print Labels” or “Save as PDF” Label created via Lobby computer: 1. Save the label as a PDF 2. Email the PDF to the customer’s personal e-mail 3. The customer MUST log into the (free) Lobby Wi-Fi service “Allied Telesis” on their personal smartphone 4. Using the customer’s smartphone, log into personal e-mail account to retrieve the shipping label 5. Using the customer’s smartphone, print to the Lobby printer “HP OfficeJet Pro 7440”
Label created via personal smartphone: 1. Click “Print Labels” 9000 0000 00000 0000 0000 00 2. Using the customer’s smartphone, print to the
Lobby printer “HP OfficeJet Pro 7440” 19 CLICK-N-SHIP
Printing Labels – Priority Mail by Weight Label Example
These indications mean: “P” = Priority Mail Coded Strip = Postage Paid
Return Information
Attach the printed shipping label to the Name parcel. Customs Information Address Information
Parcel is now ready to be taken to a Postal Clerk for further processing. 9000 0000 00000 0000 0000 00
20 USPS Customs Form Online (CFO) Tool (https://www.usps.com/international/customs-forms.htm)
No account creation required No online payment required *ATTENTION*
Payment will be done in store • Google Chrome is the preferred web browser • Ensure you view “Full Site” on Smartphones
From the USPS Home Page, hover over the “International” drop down
Click “Completing Customs Forms”
21 USPS Customs Form Online (CFO) Tool (https://www.usps.com/international/customs-forms.htm)
Click “USPS Customs Forms tool”
22 USPS Customs Form Online (CFO) Tool
Address Information
Input “To:” address information.
**If sending to an APO/FPO/DPO, keep “Country” as “UNITED STATES”
Input return address information.
**Per DoD 4525.6-M, Para. C10.4.2.3., “All mail should bear the name and address of the actual sender.”**
As a reminder, if sending to an APO/FPO/DPO: City = APO/FPO/DPO State = AE/AP/AA
23 USPS Customs Form Online (CFO) Tool
Package Details
Input the parcel weight and package value (only whole numbers are acceptable. Example: (4) lbs. (3) oz.)
If any side of the parcel’s dimensions exceed 12 inches, check this block
Click “Next: Select a Service”
24 USPS Customs Form Online (CFO) Tool
Selecting a Service: Priority Mail
**Notice there is no Standard Mail service option. If you would like to use this option, notify the postal clerk upon processing.**
If the customer is using their own packaging to ship the parcel, select this option
If the customer is using any Priority Mail Flat Rate packaging, select the applicable option
** The specific Flat Rate package type can be found on the bottom right side of the box(s) that are being used **
25 USPS Customs Form Online (CFO) Tool
Selecting a Service: First Class Mail
Parcels are eligible for First Class Shipping Service if the parcel is less than 16 oz.
If the customer elects to ship via First Class, select the “Choose your own box” option
Click “Enter customs Information”
26 USPS Customs Form Online (CFO) Tool
Customs Information
In case the package cannot be delivered, select the preferred return option
Make an appropriate selection using the “Contents” drop-down menu
Comments: Brief description of parcel contents
27 USPS Customs Form Online (CFO) Tool
Customs Information
Detailed Description: Detailed description of parcel contents
Input item(s) of the parcel value, quantity, and weight
** Reminder: Only whole numbers are acceptable. The amounts entered MUST match the amounts listed on slide #9. Example: (4) lbs. (3) oz. **
Select the appropriate AES Exemption
Then click “Next: Review and Print”
28 USPS Customs Form Online (CFO) Tool Form 2976-A Summary
Review/verify all of the information that will be included on the customs form.
Select a printing option
Review/verify all of the information that will be included on the customs form.
29 Click “Print Customs Form” USPS Customs Form Online (CFO) Tool Printing Customs Form 2976-A
** DISCLAIMER ** Download Form 2976-A Customers CANNOT print from Lobby computer to Via computer: Save the file to a preferred location the Lobby printer. See below for printing options!
Via smartphone: The form will automatically download. Label created via Lobby computer: Check your download history to recover the file. 1. Save the label as a PDF 2. Email the PDF to the customer’s personal e-mail Open the downloaded file and Print 3. The customer MUST log into the (free) Lobby Wi-Fi service “Allied Telesis” on their personal smartphone 4. Using the customer’s smartphone, log into If creating the form in the Misawa Post Office Lobby, personal e-mail account to retrieve the shipping label please read the disclaimer. 5. Using the customer’s smartphone, print to the Lobby printer “HP OfficeJet Pro 7440”
Label created via personal smartphone: 1. Click “Print Labels” 2. Using the customer’s smartphone, print to the Lobby printer “HP OfficeJet30 Pro 7440” USPS Customs Form Online (CFO) Tool
Form 2976-A Example Notice: The “P” represents Priority Mail. Notify the postal clerk if a different shipping service is desired.
Attach the printed shipping label to the Return Information parcel. The online customs form does NOT have postage paid. This is an Parcel is now ready indication that postage MUST be to be taken to a Customs Information paid for in the store. Postal Clerk for further processing. 9000 0000 00000 0000 0000 00
Name Address Information 31 Frequently Asked Questions (https://faq.usps.com/s/)
Do all shipments need a customs form?
You do not need a customs form if you're sending:
. Documents ONLY
. First-Class Mail that weighs under 16 ounces.
. First Class Mail International® that weighs under 16 ounces.
• First-Class Mail International must contain only nonnegotiable documents or correspondence. Do I need a customs form for packages going to an APO/FPO/DPO?
In most cases, you'll need a customs form when you send shipments to military bases and embassies. What are the weight, size, & shape requirements?
Total package weight may NOT exceed 70 lbs.
Total girth (calculation below) of your package may not exceed:
• ** Girth = Length + (Width x 2) + (Height x 2) **
. Standard Shipping Service (2-6 weeks) = 130 inches 32 . Priority Mail Service (7-10 business days) = 108 inches Frequently Asked Questions (https://faq.usps.com/s/) (Continued)
Can I complete a customs form at the Post Office? If you didn’t complete your customs form online or are using postage stamps on a package that requires a customs form, visit your local Post Office™ branch, fill out form PS 2976-R, and present your package at the counter to have the clerk create your label. What items are considered “prohibited” to mail? All USPS customers are responsible for:
. Reviewing USPS Publication 52, Hazardous, Restricted, & Perishable Mail and the International Mail Manual to find out if your item is mailable, and reviewing the Individual Country Listings page to discover if the destination country permits its receipt.
. Complying with Postal Service™ regulations, U.S. related laws and regulations, and the laws of your destination country.
. Packing your package securely and marking it as required. A detailed list of Internationally prohibited items can be found at: https://www.usps.com/international/shipping-restrictions.htm How do I resolve Click-N-Ship® issues on my Mac computer? https://faq.usps.com/s/article/How-do-I-resolve-Click-N-Ship-issues-on-my-Mac-computer
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