Public Grievance Cell at Kolkata Police Head Quarters at 18, Lalbazar Street, Kolkata–700001

KOLKATA POLICE GOVERNMENT OF WEST BENGAL Kolkata Police announces the opening of a Public Grievance Cell at Kolkata Police Head Quarters at 18, Lalbazar Street, Kolkata–700001. The cell will work under the direct supervision of the Addl. Commissioner of Police (II), Kolkata who is also the Chief Vigilance Officer of Kolkata Police Force. Any person having specific grievance / grievances against any member of Kolkata Police Force or any Police station / Police Unit under Kolkata Police may lodge complaint before the Officer-in-charge, Public Grievance Cell, 18, Lalbazar Street, Kolkata–700001, giving details of his grievances, date of contacting local Police station / unit and action taken by such Police station / Unit. The procedures to be adopted for lodging complaint:- • Directly handover at the Central Receiving Section, Ground Floor, Main Building, 18, Lalbazar Street, Kolkata–700001 of Kolkata Police Head quarters. • Through E-mail, Fax and by post /courier. • E-mail address : [email protected] • Fax No. : 033-2214 5512. Every complaint received at the cell will be acknowledged within 7 (Seven) days of receipt with a registration number which may be referred to in all future communications. Normally no anonymous / pseudonymous complaint will be entertained. But those, who do not want to disclose their identity for specific reasons may lodge their complaint directly to the Commissioner of Police, Kolkata or Additional Commissioner of Police (II), Kolkata who will dispose of the same on its merit. The Public Grievance Cell will not entertain any complaint relating to a civil dispute in which police has no role to play. Any complaint against public Grievance cell may be lodged with the Commissioner of Police or Additional Commissioner of Police (II), Kolkata. For further information regarding the complaint lodged by you kindly contact telephone No. 2250-5134/5340 on any normal working day i.e. Monday to Friday (between 10.00 Hrs. to 18.00 Hrs.) LmLa fÀmn f Qjh“ plLl LmLa fÀmnl pcl cçl 18, mmhSl V‘£V, LmLa-700 001 - H Wa qm HLV Se Aik nM k (dÀj* LmLa fÀmnl H+,uli.+, HmLl Se/0 f1kS/2 LmLa 3lr hqe£l jÀM/ aclL 3dLlL 5Q£g7 iSm8p Agpl9 Aal+, e lfm 529, LmLa Hyl f1a/r a+<hde H0 nMV LS Llh2 LmLa 3lr hqe£a Lj=la Le fÀmnLj=£ Abh LmLa 3lr hqe£l A? @=a Le be h nMl hlAB Le h/+,l ec=C Aik bLm ae Aik l hnc hhlD, EFe£u beu/nMu k k l alM Hhw I be/nM L h/hEFc 1qD LlR al hD=e pq Se Aik nMu aly Aik ebi+., Lla fle2 Aik f*V ejKmMa WLeu Sj ca qhz ilf1ç 3dLlL, Se Aik nM, 18, mmhSl V‘£V, LmLa-700 001 Aik Sj chl fBa L- M L8c‘£u pcl cçl lpiw pLne, f1bj am, je hNw, 18,mmhSl V‘£V, LmLa-700001 -H plpl Sj cOu ka fl2 M 0-jm, g/P h XL/L./lul jlgRO Aik fWe ka fl2 0-jm ew - grievance kolkatapolice.gov.in g/P ew - 0SS-2214 5512 f1a/L Aik Ll£L Aik 1qD 7 cel jd/ ehVe pwM/ pq f1çW£Lll HLV lpc cOu qh, k flha=£ pju ec=C Aik pXfL= MyS Mhl ea m AeÀ q1 Ll EZM Lla qh2 pdlDa ej hq£e h Le L[fa ejl Aik Ll£l Aik 1qD Ll qh e2 ah kÀ+,pw a LlD pfr Le Aik Ll£ kc al ej fe lMa Qe pr* I h/+, plpl e lfm Abh Aal+, e lfm 529, LmLa Hyl LR ayl Aik Sea flhe Hhw ae houVl ]lAa^ hÀ_ kbkb h/hEF 1qD Llhe2 pjSL h flhlL hou pw*,? @Le Aik , kMe fÀmnl Le i¨jL e0 a H0 nMu 1qe Ll qh e2 H0 Se Aik nMl hlAB LlJ kc Lelaf Aik bL ah ae a plpl e lfm Lb Aal+, e lfm 529,LmLa Hyl LR fn Lla flhe2 Aik Sj cOul fl EZMa Aik pbV AeÀpVe Lla qm, pdle Lj=chp 5pjhl bL (*,hl9 cclio 2250-51S4/5S40 5pLm 10V bL hLm dV fk=?@9 k k Ll ka fl2 Status report against complaint received by Public Grievance Cell The Public Grievance Cell was incepted on 19.11.2007 and since its inception 2486 complaints have been received till 30.06.2019. In 115 cases the allegations against the police personnel have been substantiated on enquiry and appropriate departmental actions against the concerned police personnel have already been taken. In 2072 cases the allegation against the police personnel could not be substantiated. 150 complaints have been referred to the concerned department for taking necessary action, as the complaints did not contain any allegation against the personnel of Kolkata Police. The remaining complaints are being enquired into. ------------------------------------ .

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