Business and Enterprise Select Committee
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Annual Report 2017 Talktalk Telecom Group PLC Talktalk Is the UK’S Leading Value for Money Connectivity Provider
TalkTalk Telecom Group PLC Group Telecom TalkTalk Annual Report2017 2017 Annual Report 2017 TalkTalk Telecom Group PLC TalkTalk is the UK’s leading value for money connectivity provider� Our mission is to deliver simple, affordable, reliable and fair connectivity for everyone� Stay up to date at talktalkgroup.com Contents Strategic report Corporate governance Financial statements Highlights ������������������������������������������������������������������������ 01 Board of Directors and PLC Committee ������������� 32 Independent auditor’s report �������������������������������� 66 At a glance ���������������������������������������������������������������������� 02 Corporate governance ���������������������������������������������� 36 Consolidated income statement �������������������������� 73 Chairman’s introduction ������������������������������������������ 04 Audit Committee report ������������������������������������������� 41 Consolidated statement of comprehensive FY17 business review ������������������������������������������������� 05 Directors’ remuneration report ����������������������������� 44 income ���������������������������������������������������������������������������� 74 Business model and strategy ��������������������������������� 08 Directors’ report ���������������������������������������������������������� 63 Consolidated balance sheet ����������������������������������� 75 Measuring our performance ����������������������������������� 12 Directors’ responsibility statement ��������������������� 65 Consolidated -
Talktalk Telecom Group Limited Annual Report 2021 1 STRATEGIC REPORT Our Business Model
TalkTalk Telecom Group Limited 2021 Annual Report 2021 Annual Limited Group Telecom TalkTalk 2021 ANNUAL REPORT TalkTalk Telecom Group Limited (formerly TalkTalk Telecom Group PLC) At a glance Contents Strategic report IFC At a glance 2 Our business model 4 Our strategy 6 Key performance indicators 8 Business and financial review 13 Principal risks and uncertainties HQ 18 Section 172 Salford, Greater 24 Regulatory environment Manchester 26 Corporate social responsibility Corporate governance 30 Corporate governance 35 Audit Committee report 38 Directors’ remuneration report 53 Directors’ report 55 Directors’ responsibility statement 47,300 Financial statements Over 3,000 high-speed unbundled 56 Independent auditor’s report Ethernet 66 Consolidated income statement exchanges 67 Consolidated balance sheet connections 68 Consolidated cash flow statement 69 Consolidated statement of changes in equity 70 Notes to the consolidated financial statements 108 Company balance sheet 109 Company cash flow statement 110 Company statement of changes in equity 111 Notes to the Company financial statements Other information UK’s 116 Five year record (unaudited) 96% largest 117 Alternative performance measures population wholesale 118 Glossary coverage broadband 120 Registered office 120 Advisers provider Over 957 million GB average 4 million customer broadband downloads per customers month Stay up to date at www.talktalkgroup.com 2,019 2.8 million employees FTTC and FTTP (as at 28 customers February 2021) WHO WE ARE TalkTalk is the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair connectivity should be available to everyone. Since entering the market in the early 2000s, we have a proud history as an innovative challenger brand ensuring customers benefit from more choice, affordable prices and better services. -
Question 3.1: Do You Agree with Ofcom’S Proposal to Set Synchronised Charge Controls for LLU and WLR?
NON-CONFIDENTIAL VERSION OFCOM CHARGE CONTROL REVIEW FOR LLU AND WLR SERVICES – CONSULTATION ISSUED 31 MARCH 2011 RESPONSE BY EVERYTHING EVERYWHERE LIMITED A. INTRODUCTION Everything Everywhere Limited (EE) welcomes the opportunity to respond to Ofcom’s important consultation on the next charge control review for local loop unbundling (LLU) and wholesale line rental (WLR) services, issued on 31 March 2011 (the Consultation). This Consultation is of key commercial and competitive significance for the success of EE’s Orange Home fixed voice and broadband business going forward. In this regard we note that, whilst during the course of 2011 we have been moving from a direct shared metallic path facility (SMPF) and WLR based mode of providing these retail services to providing our retail services through a wholesale arrangement with BT, [][]. The comments in this response represent the views of EE. It should be noted that the views of EE’s shareholders and those of the holding companies and ultimate parent companies may vary from these views. Those parts of this response marked with [] and highlighted in blue are confidential to EE. B. EXECUTIVE SUMMARY EE’s experience of LLU regulation and market conditions in the UK as an SMPF based service provider has been a telling one. Most notably, following the initial successes of Ofcom LLU policy in stimulating SMPF based retail broadband competition, progressive changes to regulatory investment ladder have resulted in us witnessing over the last five years the market exit of a very large proportion of the SMPF “early adopters” (e.g. Tiscali, AOL, Pipex, Bulldog). In May 2011, we have also seen the total number of unbundled lines in the UK falling rather than growing for the first time in several years, from 7.62 million lines in April 2011 to 7.56 million lines in May 20111. -
WP2 User Requirements, User Scenarios and Business Case Analysis D2.3 Operator Market Research
Project Number: Project Acronym: Project Title: 216751 REWIND Relay based Wireless Network and Standard Instrument: Thematic Priority: STREP Network of the Future Work Package and Deliverable Numbers & Titles: WP2 User Requirements, User Scenarios and Business Case Analysis D2.3 Operator Market Research Contractual Delivery Date: Actual Delivery Date: 30-06-2009 30-06-2009 Start date of project: Duration: January, 1st 2008 36 months Organisation name of lead contractor for this deliverable: Document version: TEI of Athens V2 Dissemination level ( Project co-funded by the European Commission within the Sixth Framework Programme) PU Public X Restricted to other programme participants PP (including the Commission Restricted to a group defined by the consortium RE (including the Commission) Confidential, only for members of the consortium CO (including the Commission) Authors (organizations): Codium OTE TEI of Athens 216751 REWIND REWIND Operator Market Research Revision History The following table describes the main changes done in the document since it was created. Revision Date Description Author (Organisation) 0.5 2008-06-30 Draft Codium Networks 0.6 2008-08-28 Draft OTE 0.7 2008-08-03 Draft Codium Networks 1 2008-09-08 First Release Codium Networks 2 2009-06-15 Second Release. Codium Networks Added Section 7 Regulatory OTE and Licensing Environment and Section 8 End-user Terminals Page 2/96 216751 REWIND REWIND Operator Market Research Page 3/96 216751 REWIND REWIND Operator Market Research Table of Contents 1 Introduction........................................................................................6 -
1152/8/3/10 (IR) British Sky Broadcasting Limited
Neutral citation [2014] CAT 17 IN THE COMPETITION Case Number: 1152/8/3/10 APPEAL TRIBUNAL (IR) Victoria House Bloomsbury Place 5 November 2014 London WC1A 2EB Before: THE HONOURABLE MR JUSTICE ROTH (President) Sitting as a Tribunal in England and Wales B E T W E E N : BRITISH SKY BROADCASTING LIMITED Applicant -v- OFFICE OF COMMUNICATIONS Respondent - and - BRITISH TELECOMMUNICATIONS PLC VIRGIN MEDIA, INC. THE FOOTBALL ASSOCIATION PREMIER LEAGUE LIMITED TOP-UP TV EUROPE LIMITED EE LIMITED Interveners Heard in Victoria House on 23rd July 2014 _____________________________________________________________________ JUDGMENT (Application to Vary Interim Order) _____________________________________________________________________ APPEARANCES Mr. James Flynn QC, Mr. Meredith Pickford and Mr. David Scannell (instructed by Herbert Smith Freehills LLP) appeared for British Sky Broadcasting Limited. Mr. Mark Howard QC, Mr. Gerry Facenna and Miss Sarah Ford (instructed by BT Legal) appeared for British Telecommunications PLC. Mr. Josh Holmes (instructed by the Office of Communications) appeared for the Respondent. EE Limited made written submissions by letter dated 9 May 2014 but did not seek to make oral representations at the hearing. Note: Excisions in this judgment (marked “[…][ ]”) relate to commercially confidential information: Schedule 4, paragraph 1 to the Enterprise Act 2002. 2 INTRODUCTION 1. On 31 March 2010, the Office of Communications (“Ofcom”) published its “Pay TV Statement.” By the Pay TV Statement, Ofcom decided to vary, pursuant to s. 316 of the Communications Act 2003 (“the 2003 Act”), the conditions in the broadcasting licences of British Sky Broadcasting Ltd (“Sky”) for what have been referred to as its “core premium sports channels” (or “CPSCs”), Sky Sports 1 and Sky Sports 2 (“SS1&2”). -
Managing the Effects of 700Mhz Clearance on PMSE and DTT Viewers”
YouView British Telecommunications TalkTalk Group Ofcom call for inputs: “Managing the effects of 700MHz clearance on PMSE and DTT viewers” YouView, BT and TalkTalk are aligned in the responses to this call for input. Minimising disruption to existing DTT consumption, and avoiding a sense of panic at the potential loss of DTT channels – and therefore DTT platform churn - through clear communication and structured consumer support is vital in making the 700MHz clearance a success for DTT consumers. We feel a well-funded information and financial support scheme for 700MHz clearance could minimise platform churn, and ensure homes continue to benefit from free to air DTT reception. Managing expectations in a clear, concise and repeatable manner; supporting consumers end to end, financial support, and minimising disruption should be the goals of the clearance programme. We regard clearance and coexistence as different phases of the same 700MHz programme. We recommend a coordinated approach across the two phases to ensure the both are handled in the same open, informative manner with visible trials and rollout plans, allowing proactive consumer support preparation and seamless communication. 1 YouView British Telecommunications TalkTalk Group Question 1: Do you agree with our assessment of the number of viewers that will need to retune? We believe the assessment is closer to 20 million within the 14-20 million range given: a) The number of DTT television sets and set-to-boxes in each UK home serving as primary, secondary, or even tertiary units. -
A Vital Part of the Critical National Infrastructure Version
Telecommunications Networks – a vital part of the Critical National Infrastructure Version 1.0 The Essentials of Telecommunications - an introduction Version 1.0 1 Telecommunications Networks – A Vital Part of the Critical National Infrastructure CONTENTS page no Executive Summary 3 Introduction 4 Chapter 1: The Nature of UK Telecommunications Networks - Describes the nature of the UK telecommunications networks. If you are familiar with telecommunications, you may want to skip straight to Chapter 2. 5 Chapter 2: Types of Telecommunications Companies in the UK - Describes the commercial environment and the wide variety of telecommunications providers in the market, which collectively make up the ‘UK Network’. 14 Chapter 3: Threats to Continuity of Service - Describes the wide range of threats to the continuity of service over the UK networks. 16 Chapter 4: Resilience measures taken by telecommunications companies- Covers the typical measures taken by the network companies to meet the challenges posed by these threats and mentions some of the remaining residual problems. 18 Chapter 5: Statutory provisions concerning telecommunications resilience - Telecommunications is now a competitive private sector activity, there are a range of statutory provisions that touch on the government’s ability to assure the resilience of the UK networks and these are described in Chapter 5. 21 Chapter 6: Roles of Government departments, the regulator and other agencies - Sets out the roles and responsibilities of the various government departments, the regulator (Ofcom) and other agencies, describing how in practice they work together as an extended team in assuring resilience. 27 Chapter 7: Emergency Plans and response measures - Covers the present arrangements in the telecommunications sector which ensure that industry and government work effectively together in emergencies and other times of stress. -
UK CMR Charts
Figure 1.1 Communications industry revenue – telecoms, TV, radio, post £billions Annual 5 year 80 change CAGR 61.1 61.6 60.2 59.8 59.6 59.5 Total -0.2% -0.5% 60 6.8 6.8 6.7 6.5 6.7 7.2 1.2 1.1 1.1 1.1 1.2 1.2 Post 7.0% 0.9% 11.0 11.2 11.1 11.7 12.2 12.3 40 Radio 2.7% 0.3% TV 0.8% 2.2% 20 42.1 42.5 41.3 40.4 39.5 38.8 Telecoms -1.8% -1.6% 0 2007 2008 2009 2010 2011 2012 Source: Ofcom/ operators Note: Includes licence fee allocation for radio and TV, Figures are in nominal terms 0 Figure 1.2 Digital communications service availability UK UK Platform UK 2012 England Scotland Wales N Ireland 2011 change Fixed line 100% 100% 0pp 100% 100% 100% 100% 2G mobile1 99.6% 99.7% -0.1pp 99.8% 99.3% 98.8% 98.5% 3G mobile2 99.1% 99.1% 0pp 99.5% 96.6% 97.7% 97.4% Virgin Media cable broadband3 48% - - 51% 38% 22% 28% LLU ADSL broadband4 94% 92% +3pp 95% 87% 92% 85% BT Openreach / Kcom fibre b’band5 56% n/a n/a 59% 25% 41% 93% NGA broadband6 73% 65% +8pp 76% 52% 48% 95% Digital satellite TV 98% 98% 0pp - - - - Digital terrestrial TV7 99% - - 99% 99% 98% 97% DAB BBC Network88 94.3% 92% +2.3pp 95.5% 90.9% 85.9% 85.4% DAB commercial network (Digital 85% 85% 0pp 90% 75% 60% - One)9 Sources: Ofcom and operators: 1. -
Metrics for the UK Independent Network Sector
Metrics for the UK independent network sector Including results from Spring 2020 survey April 2020 1.0 A Point Topic report for INCA Point Topic Ltd Innovation Warehouse 1 East Poultry Avenue London EC1A 9PT Tel: +44 (0)20 3301 3303 [email protected] [email protected] 2 1. Summary ................................................................................................................... 3 2. Introduction............................................................................................................... 4 3. Key metrics ................................................................................................................ 6 4. Assessing scale and ambitions of the independent network sector ............................. 7 5. Independent network sector coverage mapping ....................................................... 12 6. Independent network sector investment .................................................................. 18 7. Independent network sector concerns ...................................................................... 20 8. Appendix A .............................................................................................................. 22 Effect of COVID-19 pandemic on report projections The INCA survey, as well as other research for this report, was undertaken before the COVID-19 pandemic really took hold. Operators are working hard to run their businesses as close to usual as possible but there are significant concerns about the impact on maintaining -
Bskyb / ITV Inquiry
ACQUISITION BY BRITISH SKY BROADCASTING GROUP PLC OF 17.9 PER CENT OF THE SHARES IN ITV PLC Report sent to Secretary of State (BERR) 14 December 2007 © Competition Commission 2007 Website: www.competition-commission.org.uk Members of the Competition Commission who conducted this inquiry Peter Freeman (Chairman of the Group) Christopher Bright Christopher Smallwood Professor Stephen Wilks Chief Executive and Secretary of the Competition Commission Martin Stanley The Department for Business, Enterprise and Regulatory Reform (BERR) has excluded from this published version of the report information which it considers should be excluded having regard to the three considerations set out in section 244 of the Enterprise Act 2002 (specified information: considerations relevant to disclosure). The omissions are indicated by . The versions of this report published on the BERR website on 20 December 2007, and reproduced on the CC website, gave the name of the company acquiring the 17.9 per cent stake in ITV plc as British Sky Broadcasting plc. The correct, full title of the acquiring company is British Sky Broadcasting Group plc. This corrected version of the report, with the full company name given on the title pages, paragraph 1 of the summary and in footnote 160, was posted on the BERR and CC websites on 11 January 2008. Acquisition by British Sky Broadcasting Group plc of 17.9 per cent of the shares in ITV plc Contents Page Summary............................................................................................................................... -
Talktalk Group Financial Performance
Directors’ Report – Business Review TalkTalk Group Financial Performance ▪ Revenue down 3% to £1,385m, reflecting a growing broadband base offset by declines in our narrowband and voice-only bases ▪ Headline EBITDA up 56% to £181m, driven by the increasing proportion of on-net customers ▪ Headline EBIT up 80% to £124m, reflecting EBITDA growth partially offset by higher depreciation and amortisation charges ▪ Capex of £106m, down 38% year-on-year after the substantial completion of our network build-out Operational Highlights ▪ Completed integration of AOL broadband business ▪ Continued migration of customers onto our own network, with 78% of all broadband customers now on-net ▪ 186,000 broadband net adds, before 93,000 AOL base TalkTalk clean-up, taking the total base to 2.8m ▪ Broadband monthly ARPU up 3% to £22.65 Group ▪ Major improvements in customer service, resulting in reduced churn and much more positive customer TalkTalk Group is our UK fixed line telecoms division, perception serving over 3.9m fixed line customers comprising 2.8m broadband and 1.1m voice-only and narrowband customers. It is currently the number 3 player in the UK broadband market, with by far the most extensive unbundled network in the UK, which supports a low-cost operating model that enables strong profitability even on market-leading tariffs. Its B2B operation, branded Opal, is a major player in the small business market. Over the last 12 months we have successfully completed the integration of the AOL broadband business and continued to grow the business organically. The bulk of our network investment is now complete and the business is set to be strongly cash generative going forward. -
A Guide to Improving Internet Access in Africa with Wireless Technologies
(DRC - Lib. A Guide to Improving Internet Access in Africa with Wireles Technologies IDRC Study August 31st 1996 Mike Jensen ([email protected]) 1.0) Preface The use of radio frequencies for wireless communications has advanced extremely rapidly over the past few years resulting in an explosion of possibilities for improving communications infrastructures worldwide. In Africa in particular, wireless technologies are seen as one of the most important ways of addressing the needs of a continent with the least developed telecommunication system in the world. Wireless systems also have a special role to play in meeting data communication needs and the spread of the Internet has placed further demands for widely accessible and reliable high-bandwidth circuits on a generally overburdened and unstable infrastructure. However radio based solutions are being considered so frequently for improving basic telecommunication infrastructure that wireless access to the Internet should also be looked at in a wider context of the provision of systems to assist the public network in providing access to both voice and data. This report attempts to identify the opportunities for using wireless technologies for Internet access in this context and should be of interest to international agencies planning development assistance projects in the region as well as Telecommunication Operators, Internet Service Providers and end-users. In the developed countries many wireless technologies are being developed to meet the demand for mobile computing. Although many of the systems discussed can also provide mobile Internet connections, in Africa these needs are far lower and so less attention is given to this area in the report.