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Annual Report 2017-18 Annual Report 2017/18 Bedfordshire Cambridgeshire Luton Norfolk Peterborough Suffolk Annual Report Adult services District nursing Specialist nurses/long 2017/18 term conditions Community matrons Neuro-rehabilitation (from 1/4/18) Outpatient clinics (until Sept 17) Our vision Our portfolio of services in 2017/18 were provided from GP surgeries and health Improve the health and wellbeing of people Dietetics centres, community settings such as schools, (until Sept 17) across the diverse communities we serve. children’s centres and people’s own homes, Specialist services as well as from the following main sites: Community dental Our mission • Bedfordshire: Kings Brook in Bedford and services and/or oral a range of community based facilities. surgery Provide high quality care through our excellent people. • Cambridgeshire: Brookfields in Musculoskeletal Cambridge, Doddington Hospital, services Princess of Wales Hospital in Ely, North Sexual health services Our 2017/18 objectives Cambridgeshire Hospital in Wisbech, Oaktree Centre and Hinchingbrooke Children’s services 1. Provide outstanding care Hospital in Huntingdon. Acute services 2. Collaborate with other organisations • Luton: Luton Treatment Centre, Redgrave Children and Young People’s Centre and a 3. Be an excellent employer Health visiting range of community based facilities. (from 1/4/18) 4. Be a sustainable organisation • Norfolk: Breydon Clinic in Great School nursing Yarmouth, Oak Street Clinic in Norwich (from 1/4/18) and Vancouver House in Kings Lynn and a Therapies range of community based facilities. (from 1/4/18) • Peterborough: Rivergate and Kings Community nursing Our values Chambers. (from 1/4/18) • Suffolk: Orwell Clinic in Ipswich, Regent Audiology Honesty Road in Lowestoft, Abbey View in Bury St Edmunds, and a range of community Community Empathy based facilities. paediatricians (from 1/4/18) Family Nursing Ambition Partnership (from 1/4/18) (from 31/3/18) Respect National Child Measurement Programme School immunisation programme Emotional Health and Wellbeing service 2 Introduction 3 Contents 1. Introduction 2 Performance Report 7 2. Chair and Chief Executive’s Welcome 8 3. Overview 10 4. Performance Analysis 12 STRATEGIC OBJECTIVE 1 – Provide outstanding care 12 STRATEGIC OBJECTIVE 2 – Collaborate with other organisations 28 STRATEGIC OBJECTIVE 3 – Be an excellent employer 29 STRATEGIC OBJECTIVE 4 – Be a sustainable organisation 35 5. Looking to the future 66 Accountability Report 69 Through adversity comes legacy 6. Corporate Governance Report 70 7. Governance Statement 73 The #hellomynameis campaign was founded by The Trust is proud to support the #hellomynameis Dr Kate Granger and her husband Chris Pointon campaign. Matthew Winn, Chief Executive Remuneration and Staff Report 2016/17 87 following Kate’s diagnosis at the age of just 29 said: “Few people have had such a profound with terminal cancer. impact on me as Kate had when I met her 8. Remuneration and Staff Report 88 two years ago. Whilst facing her own illness Since Kate’s untimely death at the age of 34, 9. Staff Report (subject to audit) 94 with such courage, she and Chris launched Chris kept the campaign alive by visiting the Trust the #hellomynameis campaign which has now during a global tour including Australia, New reached every continent across the globe. 10. Independent Auditor’s Report to the Directors Zealand and Great Britain. Kate truly was inspirational and her legacy of Cambridgeshire Community Services NHS Trust 100 Chris said: “As a doctor Kate was shocked continues with the slogan #hellomynameis now during treatment to find that many staff looking synonymous across the NHS and beyond for after her did not introduce themselves before compassionate care.” Annual Accounts 2016/17 105 delivering care. For Kate, this simple introduction 11. Notes to the Accounts 110 wasn’t just about common courtesy but about making a human connection. Julia Sirett, Chief Nurse added: “#hellomynameis was born from Kate’s passion 12. Glossary for Key Performance Indicators 136 to help health workers connect with their The #hellomynameis campaign patients, instantly helping to build trust in is embedded within our quality difficult circumstances. The NHS is amazing improvement programme and, if each and I am so proud that my late wife’s legacy of us makes just a small difference, continues to change the shape of global together we can achieve something healthcare.” phenomenal. Performance Report Chair and Chief 8 Executive’s Welcome Overview 10 Performance Analysis 12 Looking to the future 66 Chair and Chief Executive’s Welcome Welcome to the 2017/18 annual report for Cambridgeshire in 19 out of the 32 areas rated (including staff The invaluable support from our dedicated recommendation of the Trust as a place to work volunteers including those at our community Community Services NHS Trust. or receive treatment), and better than average hospitals, as well as the Dreamdrops children’s in 29 of the 32 areas is simply phenomenal. We charity, continued to provide a vital role in Quality is at the heart of all we do and we are which will bring together closely related MSK know that an engaged and happy workforce is helping us improve the quality of services we proud to provide high quality services that enable specialities - orthopaedic, pain management, directly linked to the provision of good patient provide. Without their dedication and support, people to live healthier lives and receive care rheumatology and spinal. outcomes, so we were particularly pleased that our task would be even harder. closer to home. During the year we launched our staff engagement score was the 9th highest • Introducing Chathealth in Cambridgeshire, a Our focus for the coming twelve months will ‘Our Quality Way’ and ‘Our Improvement Way,’ nationally for all NHS provider organisations. text based service that allows young people to be to achieve our ambitious plans as outlined in which set out our approach to quality and service seek advice and guidance on a range of issues During the year, 33,501 service users provided our Five Year Plan and Operational Plan 2017- improvement, empowering our committed staff from local health professionals. feedback on our services. We consistently 19. Central to this is working collaboratively to realise a range of innovative achievements in exceeded our target of 90% of service users with commissioners and partner organisations 2017/18. A few highlights include: • Supporting staff at our Oliver Zangwill Centre saying they were likely to recommend our to develop seamless care, irrespective of for Neuropsychological Rehabilitation and • Launching iCaSH Express Test in Bedfordshire, services, to friends and family if they needed organisational boundaries. within our iCaSH service, to complete the similar care or treatment (exceeding the national Norfolk and Suffolk where anyone aged over We continued Into receiveline with invaluable our strategicsupport from plans, hundreds we of will dedicat continueed volunteers, as well Health Education East Quality Improvement as charities such as the Dreamdrops children’s charity, the Arthur Rank Hospice charity, and 16 with no symptoms, can test quickly and average). Fellows Programme. This will result in the the Friends of toHospital submit at Home bids in to Pe winterborough, and retain all of whom business provided and a vital role in helping easily for sexually transmitted infections, using The Trust has achieved the vast majority of usits improve thedevelop quality of servicesnew models we provide. of careWithout within their dedication the specialist, and support, our task design of a client evaluation system for would be even harder. an online and postal service, without the need quality, financial and performance ambitions high quality services that make up our portfolio. neuro-rehabilitation patients and improve the We continued to receive invaluable support from hundreds of dedicated volunteers, as well to visit a clinic. and targets in the last 12 months. 2017/18 Ourhas focus for 2015/16Thisas will charities is onenable ach suchieving as otherthe our Dreamdrops ambitious commissioners children’s plans charity,for the and the future, Arthur aligned Rank Hospice to the charity, and wellbeing of people living with HIV through system-wide prioritiesthe Friendsidentified of Hospital by our at commissioners Home in Peterborough, and which all of whom are responsiveprovided a vital to rolethe in helping been another challenging year financially for the populationsus improve the to quality benefit of services from we provide. our expertise.Without their dedication and support, our task • Introducing electronic patient records and the clinical psychologist-led support groups. specific needs of thewould local be populationseven harder. we serve. Central to this is working collaboratively Trust but we successfully achieved an operatingwith our staff, GPs, social care practitioners and hospital clinicians, to develop seamless ‘Order Comms’ programme in our regional Please enjoy reading our annual review and As a result of our commitment to ongoing quality surplus of £937,000. As the Trust has managedcare irrespective ofOur organisational focus for 2015/16 boundaries. is on achieving our ambitious plans for the future, aligned to the iCaSH service, enables patients to be notified we systemlook- wideforward priorities toidentified another by our commissionerssuccessful and year which in are responsive to the improvements, we are proud to confirm that its
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