The CSSS Sud-Ouest–Verdun Having trouble finding You have received this booklet because you live within the territory of the CSSS du Sud-Ouest–Verdun, a health and social your way around the services centre. The CSSS Sud-Ouest–Verdun was created in 2004. It works health care system? closely with the major hospitals, medical clinics and the community organizations within its territory. The mission of the CSSS is to: • Help you obtain the health and social services you need as soon as possible. • Offer high-quality services to its users, including the residents Visit www.santemontreal.qc.ca of its residential and long-term care centre. • Encourage you to adopt a healthy lifestyle. the virtual portal of the • Contribute, with its local and regional partners, to the improvement of public health within its territory. Health Care Network With nearly 3600 employees, more than 300 doctors, and an annual budget of $220M, it plays a leading role in the economic and community life of your neighbourhood.

The CSSS Sud-Ouest–Verdun is: • A member of the Montreal Network of Health Promoting Hospitals and CSSSs, which is affiliated with the World Health Organization (WHO). • Comprised of the following health care institutions: - Centre d’hébergement Champlain - Centre d’hébergement de Saint-Henri - Centre d’hébergement des Seigneurs - Centre d’hébergement du Manoir-de-Verdun - Centre d’hébergement Louis-Riel - Centre d’hébergement Réal-Morel - Centre d’hébergement Yvon-Brunet - CLSC de Saint-Henri - CLSC de Verdun - CLSC de Ville-Émard–Côte-Saint-Paul - Hôpital de Verdun Access to Health Care in Your Neighbourhood is a joint publication of the CSSS Sud-Ouest–Verdun and the Agence de la santé et des services sociaux de Montréal. The masculine is used in its generic form and indicates both men and women. © Agence de la santé et des services sociaux de Montréal, 2009 Legal deposit – Bibliothèque nationale du Québec, 2009 ISBN 978-2-89510-598-5 for the series (print version) ISBN 978-2-89510-599-2 for the series (PDF version) ISBN 978-2-89510-618-0 (print version) Quick reference guide ISBN 978-2-89510-619-7 (PDF version) For more information on Une version française est disponible sur demande the CSSS du Sud-Ouest–Verdun, visit: au 514 762-2777, poste 3291. or call For additional copies, please call 514-762-2777, extension 3291. AS2010-SOV-A www.sov.qc.ca 514-762-2777 MEDICAL RESOURCES* FACILITIES

1 GMF NC Centre médical 13 Clinique médicale RESIDENTIAL AND LONG- CLSCs Monk Metro Verdun LaSalle TERM CARE CENTRES 29 CLSC de Saint-Henri 2376 Allard Street 5989 Verdun Street 22 Centre d’hébergement 3833 Notre-Dame Street West H1N1 514-769-9999 514-766-2246 Champlain 514-933-7541 2 Clinique communautaire 14 Clinique médicale 1325 Crawford Street 30 CLSC de Verdun de Pointe-Saint-Charles Ville-Émard 514-766-8513 400 de l’Église Street Flu Virus 6 500 Ash Street 5824 Monk Boulevard 23 Centre d’hébergement 514-766-0546 514-937-9251 514-767-5307 Square-Victoria de Saint-Henri 31 CLSC de Ville-Émard– 3 Clinique communautaire 15 CLSC de Saint-Henri 5205 Notre-Dame Street West Côte-Saint-Paul 3833 Notre-Dame Street West 514-931-0851 de Pointe-Saint-Charles 6161 Laurendeau Street Bonaventure (Point of service) 514-933-7541 24 Centre d’hébergement 514-766-0546 1955 Centre Street 16 CLSC de Verdun des Seigneurs E 514-937-9251 400 de l’Église Street 1800 Saint-Jacques Street West HOSPITALS Lucien-Lalier ARI -M QUES 4 GMF NC Clinique 514-766-0546 514-935-4681 AC PE 32 Hôpital de Verdun ILLE EL V T-J Prevention and good hygiene are the first médicale de l’Ouest 17 CLSC de Ville-Émard– 25 Centre d’hébergement 4000 LaSalle Boulevard N UTE AI 1. (GMF du Sud-Ouest) 514-765-7325 O S actions to take: Côte-Saint-Paul du Manoir-de-Verdun G 4647 Verdun Street UY 6161 Laurendeau Street 5500 LaSalle Boulevard TOR • Wash your hands often. 514-765-3600 514-766-0546 514-769-8801 AU (before January 2010) OTHER FACILITIES Georges-Vanier 24 • Cough or sneeze into your elbow or shoulder instead 18 Clinique médico- 26 Centre d’hébergement 5 GMF NC Clinique chirurgicale de Verdun Louis-Riel K of your hands. médicale de l’Ouest 33 Douglas Hospital 55 de l’Église Street 2120 Augustin-Cantin Street 6875 LaSalle Boulevard PATRIC BRIDGE • Use soap and water or a domestic disinfectant (GMF du Sud-Ouest) 514-768-1652 514-931-2263 DAME NT- E- I to clean contaminated surfaces. 4475 Bannantyne Street 514-761-6131 Lionel-Groulx SA GMF 26 - GMF de Verdun 27 Centre d’hébergement NOTR 3 514-765-3600 rd (3 floor) 12 INGTON (after January 2010) Réal-Morel 514-737-2496 3500 Wellington Street 29 PayP attention to information campaigns 6 Clinique médicale r 514-761-5874 NT-ANTOINE A WELL 19 D Dauphin Savard T W 2. des Deux Tours SAI 2 & Associés 28 Centre d’hébergement 10 aabout vaccination, particularly if you, or a 1001 University Street 15 A Charlevoix 55 de l’Église Street Place Saint-Henri TER Level A, Suite C-14 Yvon-Brunet 11 lloved one, are among the groups most likely 514-766-8700 514-954-4444 6250 Newman Avenue to suffer complications: 514-765-8000 20 Polyclinique Île-des-Sœurs BONAVENTU RE 7 Clinique médicale Hickson CK NTU 2010 René-Lévesque 23 RI E • Pregnant women 3805 Verdun Street AT Boulevard P • Children 6 months to less than 5 years 514-769-9671 nd 2 floor NT- RE I • The chronically ill under 65 years 8 Clinique médicale 514-767-2683 SA Lasalle 27 AUTOROUTE BONAV le Village 21 GMF NC Clinique-réseau • Household contacts and care providers of 49 Place du Commerce intégrée du CSSS du Sud- infants under 6 months or persons who are Suite 12 7 Ouest–Verdun BON immunocompromised 514-761-2152 NE AVENTU IL 3922 LaSalle Boulevard RE E 20 -D 8 9 Clinique médicale Monk 514-765-7325 21 14 16 E 6023 Monk Boulevard 18 S- ÉGLISE 30 CK 32 SO 514-761-5527 Keep informed about the actions to take TRANSCANADIENNT-PATRI 5 SAI 9 E UR 3. 10 Clinique médicale De l’Église iif you have flu symptoms: 19 S Saint-Gabriel 31 17 4 • Consult the 2041 Wellington Street JACQUES 28 Self-careelf-careare GuGuideuideu EUR Verdun 514-931-8661 JOLICO NGTON • Call Info-Santéé Jolicoeur I 11 Clinique médicale SAINT- L

Saint-Henri WEL 4227 Saint-Jacques 1 ERDUN 25 Street West V To obtain information 514-935-4330 Monk MONK about vaccination and consultation points 12 GMF Clinique médicale Soleil des Tanneries Angrignon TRI 13 www.santemontreal.qc.ca NITA (GMF St. Mary) IR 3767 Notre-Dame Street West ES Services Québec 514-932-8441 RYE D 514 644-4545 REN N VÉ 33 A L GMF : FAMILY MEDICINE GROUP (GROUPE DE MÉDECINE FAMILIALE) E 010,5 DE NC : NETWORK CLINIC (CLINIQUE-RÉSEAU) 22 Consult regularly LASALL KILOMÈTRE The sites indicated by the dots on the map are approximate. www.pandemiequebec.gouv.qc.ca * Only the clinics with several doctors and that offer general medical services are included in this booklet. Table of Contents

Need to see a Doctor or Nurse? 3

Medical Resources in Your Neighbourhood 3 If You are Looking for a Family Doctor 7 Seeing a Specialist 9 Seeing a Nurse 10

The CSSS du Sud-Ouest–Verdun: At Your Service 12

Specialized Clinics 12 Blood Tests and Other Tests 14 Women’s Health 15 Men’s Health 17 Sexual Health 19 Services for Seniors and People with Decreased Independence 20 Birth and Children’s Services 22 Services for Children, Parents and Families 24 Youth Services 25 Home Care Services 26 Psychological and Social Support 27 Vaccinations 28

Getting Help 29

Elder Abuse and Neglect 29 Sexual Assault 29 Family Crisis 29 Intellectual Desability (ID) and Pervasive Developmental Disorders (PDD) 30 Depression 30 Gays and Lesbians Experiencing Distress or Violence 30 Substance Abuse, Alcoholism and Compulsive Gambling 31 Unwanted Pregnancy 33 Youth at Risk 34 Suicide 34 Spousal and Domestic Violence 35

Improving Services 36

Becoming a Volunteer 37

Foundations that Invest in your Health and Well-Being 38 FOR ALL EMERGENCIES Need to see a Doctor 9-1-1 or Nurse?

POISON CENTRE Medical Resources 1-800-463-5060 in Your Neighbourhood The list of medical clinics in your neighbourhood appears on the map at the front of this booklet. INFO-SANTÉINFO SANTÉ The CSSS du Sud-Ouest–Verdun offers medical services by appointment or on a walk-in basis. • If you are concerned about your health or the health of a loved one • If you don’t know how to access services or resources in the health and social services network CLSC de Saint-Henri: 514-933-7541 • Or to find out about the services in your neighbourhood: CLSC de Verdun: 514-766-0546 contact Info-Santé! CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 Clinique communautaire A nurse will answer twenty-four hours a day, de Pointe-Saint-Charles: 514-937-9251 seven days a week. www.sov.qc.ca

Network Clinics HEALTH INSURANCE CARD Network clinics were created to improve access to medical services in Montreal and to reduce the number of visits to In Quebec, you must have a health insurance card to hospital emergency departments. Most of these clinics are receive services free of charge in a health care institution. accessible without an appointment seven days a week, including It is therefore important to get a card and keep it with Holidays. They also offer on-site and lab services. you. When your health insurance card is about to expire, the Régie de l’assurance maladie du Québec (RAMQ) will automatically send you a renewal form. You must then The network medical clinics go to a CLSC with the required photos and documents so that your renewal can be validated. Ensure that you in your neighbourhood are: change your address with the RAMQ when you move. Centre médical Métro Monk: 514-769-9999 or 2376 Allard Street RAMQ: 514-864-3411 1-800-561-9749 Sud-Ouest Borough www.ramq.gouv.qc.ca Clinique médicale de l’Ouest: 514-765-3600 4647 Verdun Street (before January 2010) 4475 Bannantyne Street (after January 2010) PHARMACY Verdun Borough Clinique-réseau intégrée The only 24-hour pharmacy du CSSS du Sud-Ouest–Verdun: 514-765-7325 Pharmacie Gilles Dubois 3922 LaSalle Boulevard 5122 Côte-des-Neiges Road Verdun Borough 514-737-4415

3 The majority of these clinics Other Montreal Region are accessible without an appointment Network Clinics seven days a week, including Holidays.

WEST MONTREAL Clinique médicale Diamant 514-731-5994 Centre d’urgence Saint-Laurent 514-747-2555 5885, Côte-des-Neiges Road, Suite 201 300 Marcel-Laurin Boulevard, Suite 121 Côte-des-Neiges–Notre-Dame-de-Grâce Borough Saint-Laurent Borough Clinique Médimax 514-287-2683 Centre d’urgence Salaberry 514-337-4772 Complexe Desjardins th 2758 de Salaberry Street, Galeries Normandie 150 Sainte-Catherine Street West, Hotel Tower, 4 Floor Ahuntsic-Cartierville Borough Ville-Marie Borough

Brunswick Medical Centre 514-426-6677 Clinique médicale Métro Médic Centre-Ville 514-932-2122 143 Frontenac Avenue 1538 Sherbrooke Street West City of Pointe-Claire Ville-Marie Borough

Queen Elizabeth Urgent Care Clinic 514-481-4343 Groupe Santé Westmount Square 514-934-2334 2100 Marlowe Avenue 1 Westmount Square, Pavilion A, Suite 230 extension 222 Côte-des-Neiges–Notre-Dame-de-Grâce Borough City of Westmount

Clinique médicale Le Plein Ciel 514-337-3171 Médico Centre Mont-Royal 514-521-5555 475 Côte-Vertu Boulevard 4689 Papineau Avenue Saint-Laurent Borough Plateau-Mont-Royal Borough

Medistat Medical Clinic 514-624-4774 4965 Saint-Pierre Street MONTREAL EAST Pierrefonds-Roxboro Borough Centre médical Hochelaga 514-353-8742 Statcare Clinic 514-694-9282 9080 Hochelaga Street 175 Stillview Avenue, Suite 104 Mercier–Hochelaga-Maisonneuve Borough City of Pointe-Claire Clinique médicale 3000 514-376-7702 CLSC de Bordeaux-Cartierville 514-331-2572 3000 Bélanger Street East 11822 du Bois-de-Boulogne Avenue Rosemont–La Petite-Patrie Borough Ahuntsic-Cartierville Borough Clinique-réseau du Cœur-de-l’Île 514-722-0000 Groupe Santé Physimed 514-747-8888 6930 Papineau Avenue 6363 Trans-Canada Highway, Suite 121 Villeray–Saint-Michel–Parc-Extension Borough Saint-Laurent Borough Clinique médicale Désy 514-326-9060 5636 Henri-Bourassa Boulevard East CENTRAL MONTREAL Montreal-Nord Borough

Herzl Family Practice Centre 514-340-8253 Clinique médicale Maisonneuve-Rosemont 514-257-7000 5790 Côte-des-Neiges Road, 2nd Floor 5345 de l’Assomption Boulevard, Suite RC-60 Côte-des-Neiges–Notre-Dame-de-Grâce Borough Rosemont–La Petite-Patrie Borough

Clinique médicale 1851 514-524-7564 Clinique médicale Viau inc. 514-326-7203 1851 Sherbrooke Street East, Suite 101 8465 Viau Boulevard Plateau Mont-Royal Borough Saint-Léonard Borough

Clinique médicale de la Cité 514-281-1722 (continued on next page) 300, Léo-Pariseau Street, Suite 900 Plateau-Mont-Royal Borough

4 5 MONTREAL EAST (continued) If You Are Looking CLSC de Saint-Michel 514-374-8223 for a Family 3355 Jarry Street East Villeray–Saint-Michel–Parc-Extension Borough Doctor There is a shortage of Domus Médica 514-256-5011 doctors throughout Quebec. 5601 Bélanger Street East, Suite 401 Various measures have been Villeray–Saint-Michel–Parc-Extension Borough put into place, including the Polyclinique Cabrini 514-256-5700 training of new doctors, but 5700 Saint-Zotique Street East, Suite 200 it will take several years Rosemont–La Petite-Patrie Borough before this situation is resolved. At present, not all Polyclinique-réseau Pointe-aux-Trembles 514-498-4050 Montreal residents have 12905 Sherbrooke Street East, Suite 103 access to family doctors. Rivière-des-Prairies–Pointe-aux-Trembles Borough If you need to see a family doctor but you do not have Family Medicine Groups one, go to your usual clinic or a network clinic (see the list of network clinics on pages 3, 4, 5 and 6). If possible, always A family medicine group (or GMF) is a clinic where patients go to the same clinic. The medical team will have access to register with their doctor. This allows doctors to develop a your records and will be able to offer you better long-term relationship of trust with their patients and to work more care. Remember to call ahead to confirm opening hours effectively to prevent and treat health problems. to avoid wasting a trip. GMFs are a central element of Quebec’s new strategy to facilitate access to family doctors. While there are still relatively few GMFs in Montreal, they will continue to develop in all neighbourhoods over the next few years. Your CSSS can help you find a family doctor if:

The GMFs in your neighbourhood: • You are 70 or older • You have a chronic illness: diabetes, high blood pressure, GMF du Sud-Ouest cancer, etc. Clinique médicale de l’Ouest: 514-765-3600 • You are pregnant GMF de Verdun: 514-737-2496 • You have just been discharged from hospital and require medical follow-up GMF Métro Monk: 514-769-9999 For information: 514-766-0546

Remember to check the office hours before you go! 6 7 Seeing a Specialist Be Well-Prepared for Your Appointment Specialists usually only see patients who have been referred by a general practitioner. If you think that you need to consult a Here are some recommendations to help you prepare specialist, you must speak with your family doctor or a doctor at for your appointment with a doctor or other a walk-in clinic first. health professional: If your doctor suggests an EMERGENCY consultation, he or she 1. Write down the following information: will refer you to the appropriate resource. If the consultation is not urgent, your doctor or the clinic staff will provide you with • Your symptoms, their frequency, and when the address and phone number of hospitals or clinics that you and under which circumstances they appear. may contact to make an appointment. You must then handle • Your personal history, such as illnesses, injuries, the process yourself. hospitalizations and operations, along with their dates. The outpatient clinics at the Hôpital de Verdun offer services in • Vaccinations that you have received, along many specialities with a doctor’s referral: with their dates. • Oncology • Nephrology • Any specific conditions (allergies, disabilities, • General and •Neurology pregnancy, nursing, etc.). minor surgery • Nutrition • The results of your latest tests (bloods tests, • Dermatology • Ophthalmology urine analyses) and recent X-rays, etc. •Diabetes • Orthopedics • Endocrinology • Oto-rhino-laryngology Take a complete, up-to-date list of your medications. 2. • Gastroenterology • Plastic surgery Your pharmacist can provide a list of your prescribed • Gynecology • Respirology medications. You should also include any non- • • Rheumatology prescription medications, vitamins, food supplements • Microbiology, infectious •Urology and natural products that you are taking. If this is not diseases, hepatitis clinic possible, take all your medications with you. The Hôpital de Verdun appointment centre is open from 8:00 3. Prepare a list of questions that you would like to ask. a.m. to 4:00 p.m., Monday to Friday. To make an appointment: 514-765-7324 4. On the day of your appointment: • Arrive on time with a pen and paper so that you To reach other hospitals in Montreal can take notes. • If you are unable to arrive at the scheduled time, Centre hospitalier de l’Université de Montréal (CHUM) notify the clinic as early as possible so that your Notre-Dame Hospital: 514-890-8000 appointment can be given to another patient. Saint-Luc Hospital: 514-890-8000 Hôtel-Dieu: 514-890-8000 • Do not hesitate to ask questions and write down the answers. Hôpital de LaSalle of CSSS de Dorval-Lachine-LaSalle • If necessary, ask a relative or friend to 514-362-8000 accompany you. Hôpital de Verdun of CSSS du Sud-Ouest–Verdun 514-765-7324 Hôpital du Sacré-Cœur de Montréal 514-338-2222 Hôpital Fleury of CSSS d’Ahuntsic et Montréal-Nord 514-384-2000, extension 5062 Hôpital Jean-Talon of CSSS du Cœur-de-l’Île 514-495-6767 Hôpital Maisonneuve-Rosemont 514-252-3400

8 (continued on next page) 9 SEEING A SPECIALIST (continued)

Hôpital Santa Cabrini Advice From Your Pharmacist 514-252-6000 Sir Mortimer B. Davis Jewish General Hospital There are more than 400 pharmacies throughout 514-340-8222 Montreal, making the pharmacist a very accessible professional. Do not hesitate to consult one if you are Lakeshore General Hospital suffering from a minor health issue or if you have a 514-630-2225 question about medications (both prescription and McGill University Health Centre (MUHC) non-prescription). Lachine Hospital: 514-637-2351 The following services are offered in Montreal pharmacies: Montreal Children’s Hospital: 514-412-4400 • Secure disposal of medication. : 514-934-1934 • Prescriptions for emergency oral contraception Montreal General Hospital: 514-934-1934 (morning-after pill). Montreal Neurological Institute and Hospital: 514-398-6644 • Medication information (interactions, side effects, Royal Victoria Hospital: 514-934-1934 directions). (MHI): 514-376-3330 • Advice in the choice of over-the-counter medications, including natural health products. Sainte-Justine University Hospital Centre: 514-345-4931 • Recommendations on pharmacological therapies for St. Mary’s Hospital Centre: 514-345-3511 quitting smoking and directions for their use. Many pharmacists work with other health professionals to offer services such as vaccination clinics, lipid profiles, and follow-up for asthma, hypertension and other chronic Seeing a Nurse illnesses. Get informed! Nurses can offer advice and provide care following an injury or When you meet your pharmacist to obtain medication, surgical procedure or for a chronic illness. They can also remove it is essential that you communicate certain information stitches, perform wound care, apply dressings, provide catheter to help the pharmacist help you. and colostomy care, or administer intravenous medication, etc. You must notify the pharmacist: You can also see a nurse for questions about your health or to • Of all medications you are currently taking obtain emergency oral contraception (morning-after pill). (both prescription or over-the-counter). To consult a nurse, call Info-Santé at 8-1-1 or contact • Of all natural health products, vitamins or homeopathic your CSSS: products you are taking. • If you suffer from a particular health issue. CLSC de Saint-Henri: 514-933-7541 • If you smoke or drink alcohol. 3833 Notre-Dame Street West • If you have food or drug allergies. Monday to Friday, from 8:00 a.m. to 8:00 p.m. • If you are pregnant or nursing. Saturdays from 8:00 a.m. to 4:00 p.m. CLSC de Verdun: 514-766-0546 Always going to the same pharmacy will ensure that 400 de l’Église Street your pharmacist has your complete medication profile Monday to Friday, from 8:00 a.m. to 8:00 p.m. so that you do not need to repeat all of this information Saturdays and Sundays, from 8:00 a.m. to 4:00 p.m. at each visit. CLSC de Ville-Émard–Côte-St-Paul: 514-766-0546 When you go to the pharmacy to get a prescription filled, 6161 Laurendeau Street make sure you are aware of the health problem that Monday, from 8:00 a.m. to 8:00 p.m. prompted your doctor to prescribe the medication. Tuesday to Friday, from 8:00 a.m. to 5:00 p.m. Clinique communautaire de Pointe-Saint-Charles: 514-937-9251 500 Ash Street Monday to Friday, from 8:00 a.m. to 8:00 p.m. (arrive no later than 7:30 p.m.) 10 11 Remember to check the clinic’s office hours The CSSS du Sud-Ouest–Verdun: before you go! At Your Service

Specialized Clinics

Smoking Cessation Health Education Centre The Health Education Centre of the CSSS du Sud- Smoking Cessation Centre Ouest–Verdun can help you adopt healthy lifestyle habits like Want to quit smoking? Take advantage of the services offered quitting smoking, eating better and exercising. Speak to your at the Smoking Cessation Centre. Specialists will advise you doctor, nurse or another health professional or contact the on the best ways to quit. Centre directly by phone. CSSS du Sud-Ouest–Verdun Smoking Cessation Centre: 514-766-0546, extension 4891 CLSC de Verdun 514-766-0546, extension 2204 Support Groups www.sov.qc.ca Join a group to help you to quit smoking and avoid relapses. The Better Living Without Diabetes Reference Centre Smoking Centre: 514-849-3804 The CSSS du Sud-Ouest–Verdun offers an education program for people with diabetes so that they can better understand Cancer Prevention Centre: 514-340-8222, extension 3870 their illness and find ways to control it. Topics include living day- Sir Mortimer B. Davis Jewish General Hospital to-day with diabetes, medications, complications, foot care, hypoglycemia and hyperglycemia, etc. Other Resources Individual and group sessions. Quit Smoking Line: 1-866-527-7383 Quit Smoking Web site: www.jarrete.qc.ca/en

Asthma Diabetes Reference Centre 514-766-0546, extension 2265 The CSSS du Sud-Ouest–Verdun offers an educational program to help asthma sufferers better understand and manage their www.sov.qc.ca condition. The program looks at asthma and its symptoms, its triggers and how to prevent them, medications, signs of deterioration, etc. Recovery and Elimination Service Individual and group sessions. for Household Syringes and Needles Safe containers are available for this purpose. You can call or drop by during business hours. CLSC de Saint-Henri: 514-933-7541 CLSC de Verdun: 514-766-0546, extension 4888 CLSC de Verdun: 514-766-0546 CLSC de Saint-Henri: 514-933-7541, extension 502 CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 Hôpital de Verdun: 514-362-1000, extension 2479 www.sov.qc.ca

12 13 Blood Tests and Other Tests Women’s Health Go to one of the following locations for blood tests or any type Do you need information on breast cancer, osteoporosis or of laboratory test: menopause? Your CSSS promotes a comprehensive approach Hôpital de Verdun: 514-362-1000 to women’s health. Test Centre 4000 Lasalle Boulevard Breast Cancer With or without an appointment You need a requisition from your doctor to get a mammogram Monday to Friday, from 7:00 a.m. to 11:30 a.m. (breast X-ray). Do not forget to bring: • The requisition provided by your doctor • Your health insurance card CLSC de Saint-Henri: 514-933-7541 Ask your doctor if you have to stop eating, drinking or taking your medication prior to the test. CLSC de Verdun: 514-766-0546 CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 Clinique communautaire de Pointe-Saint-Charles: 514-937-9251 www.sov.qc.ca or contact your doctor.

Quebec Breast Cancer Screening Program

If you are between the ages of 50 and 69, you will automatically receive a letter from the Director of Public Health inviting you to have a mammogram at a designated screening centre. This letter serves as a medical prescription. On the day of your appointment, you will be asked to fill out a consent form. You will then be registered in the Quebec Breast Cancer Screening Program and you will be invited to have a mammogram every two years. For information: • Consult your doctor • Visit www.santemontreal.qc.ca • Call the Centre de coordination des services régionaux: 514-528-2424

Remember to check the clinic’s office hours before you go! 14 15 Oncology Information Desk Men’s Health Are you concerned about how long it will take to get a medical To receive information about men’s health, please contact workup for your cancer? Are you unsure about where to start? your local CLSC. The Hôpital de Verdun now offers an Oncology Information Desk. Its voicemail system is accessible 24 hours a day and is checked daily (including weekends). 514-220-9195 CLSC de Saint-Henri: 514-933-7541 If you have been diagnosed with cancer, you may join CLSC de Verdun: 514-766-0546 a support group. CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 Canadian Cancer Society Clinique communautaire 1-888-939-3333 de Pointe-Saint-Charles: 514-937-9251 www.cancer.ca www.sov.qc.ca

Organizations Dedicated to Women’s Health Montreal Women’s Health Centre The Montreal Women’s Health Centre is a community organization composed of women who primarily work in gynecological health. Services include voluntary interruption of pregnancy (VIP), contraception, gynecological consultation, etc. 514-270-6110 www.csfmontreal.qc.ca (French Web site) Women’s Centre of Montreal The Women’s Centre of Montreal helps women in difficulty or distress. It offers food and clothing assistance, linguistic integration services, legal information, various workshops and training, etc. 514-842-4780 www.centredesfemmesdemtl.org

16 17 Maison Oxygène Prostate Cancer Maison Oxygène is an environment for men experiencing All men aged 50 to 75 years should consult a doctor to undergo marital and family difficulty. The service is addressed primarily screening for prostate cancer. to fathers with children. (Services in French) 514-523-9283 www.cafaho.org/heberge.htm (French only)

CLSC de Saint-Henri: 514-933-7541 Service d’aide aux conjoints (SAC) SAC offers assistance to men going through divorce, conflict, CLSC de Verdun: 514-766-0546 feelings of jealousy or problems of domestic violence. CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 514-384-6296 Clinique communautaire www.serviceaideconjoints.org de Pointe-Saint-Charles: 514-937-9251 www.sov.qc.ca Sexual Health Oncology Information Desk Screening for HIV/AIDS and other sexually transmitted and Are you concerned about how long it will take to get a medical blood-borne infections (STBBIs) is free and completely workup for your cancer? Are you unsure about where to start? confidential. The CSSS du Sud-Ouest–Verdun also provides information, advice and support regarding STBBIs, The Hôpital de Verdun now offers an Oncology Information contraception and pregnancy. Desk. Its voicemail system is accessible 24 hours a day and is checked daily (including weekends). 514-220-9195 If you have received a diagnosis of cancer, you may join CLSC de Saint-Henri: 514-933-7541 a support group. CLSC de Verdun: 514-766-0546 Canadian Cancer Society CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 1-888-939-3333 Clinique communautaire www.cancer.ca de Pointe-Saint-Charles: 514-937-9251 www.sov.qc.ca Organizations Dedicated to Men’s Health Criphase Criphase is a resource and intervention centre for men who were victims of sexual abuse during childhood. 514-529-5567 www.criphase.org Entraide pour hommes de Montréal Entraide pour hommes de Montréal offers support groups for men on fatherhood, marriage, depression, job loss, personal development, etc. (Groups in French) 514-355-8300 www.entraidepourhommes.ca

18 19 Services for Seniors and People with Decreased Independence The CSSS du Sud-Ouest–Verdun offers many services to seniors, people with decreased independence, their families and caregivers, including: • Overall health evaluations • Advice on nutrition, exercise, healthy lifestyle habits and fall prevention • Rehabilitation • Evaluations of home adaptation needs • Respite for caregivers Domestic Help • Assistance with personal care Housekeeping services are available to people 65 and over at • Foot care a variable rate based on family income through the Financial • Nursing care Assistance Program for Domestic Help Services. • Psychological support With a referral from the CLSC, people under 65 who require • End-of-life care domestic help following surgery or as a result of an illness or any These services may be offered at the CLSC, at home, in a day other incapacity may also benefit from the Financial Assistance centre or day hospital, in a rehabilitation unit, or in a temporary Program for Domestic Help Services. or long-term residence. Some services are also provided in This program makes it possible for people to obtain affordable collaboration with community organizations. domestic help while supporting a local company. When home care services can no longer meet the needs of In your area, these services are offered by: a person with significantly decreased independence, social workers at the hospital or CLSC can help you make a request La Maisonnette du Sud-Ouest for a residential placement. 514-932-2433 Day Centre www.maisonnettesudouest.org The day centre works jointly with the CLSC’s home care services. Activities enable seniors to live at home, avoid social Other Resources isolation, maintain their physical capacities and social skills, and provide respite to their caregivers. Elder Abuse and Neglect If you feel that you need one of these services for yourself or Info-Abuse a loved one, contact your CSSS. A professional will evaluate If you are experiencing physical or psychological abuse or your situation in order to best meet your needs. neglect or know of a senior who is, call: 514-489-2287 or 1-888 489-2287 or ask your CSSS professional for advice: CLSC de Saint-Henri: 514-933-7541 CLSC de Saint-Henri: 514-933-7541 CLSC de Verdun: 514-766-0546 CLSC de Verdun: 514-766-0546 CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 Clinique communautaire Clinique communautaire de Pointe-Saint-Charles: 514-937-9251 de Pointe-Saint-Charles: 514-937-9251 www.sov.qc.ca Te l - A î n é s A listening, referral and prevention service for seniors and their relatives. (Services in French) 514-353-2463 www.tel-ecoute.org

20 21 Support group and phone line: Birth and Children’s Services A telephone breastfeeding support group made up of trained Parents of babies or young children and parents-to-be have and qualified mentors who can answer any questions from access to a full range of services in their neighbourhood. The registered mothers is also available from the CSSS du Sud- CSSS du Sud-Ouest–Verdun offers advice on pregnancy, baby Ouest–Verdun. care, breastfeeding, nutrition and vaccinations. Parents can also 514-766-0546, extension 4711 benefit from prenatal and postnatal follow-up, prenatal classes Nourri-Source and breastfeeding clinics. 514-948-9877 www.nourri-source.org

CLSC de Saint-Henri: 514-933-7541 Prenatal Courses CLSC de Verdun: 514-766-0546 Prenatal courses help future parents prepare for childbirth and create the best possible conditions for the mother, CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 father and unborn child. Clinique communautaire de Pointe-Saint-Charles: 514-937-9251 The CSSS du Sud-Ouest–Verdun offers prenatal courses in French and English, without religious, cultural or www.sov.qc.ca ethnic distinctions. For registration, contact Mrs. Suzie Keuninckx: International Adoption 514-933-0207, extension 480 For specialized services in international adoption. CSSS Jeanne-Mance: 514-521-7663 Birthing Centres and Midwives CSSS de l’Ouest-de-l’Île: 514-697-4110 For mothers-to-be who would like to give birth with the help of a midwife in a birthing centre, at home or in a hospital. Breastfeeding Côte-des-Neiges Birthing Centre The CSSS du Sud-Ouest–Verdun holds a breastfeeding drop-in 514-736-2323 every Friday to allow mothers to meet with a nurse in order ask any questions they may have. If a mother is having problems West Island HSSC Birthing Centre breastfeeding her child, the nurse can refer her to a 514-697-1199 breastfeeding clinic in a CLSC, which is held once a week. Note that the CLSC breastfeeding clinics are accessible Pregnancy Follow-Up only with a referral from the nurse responsible for the The CSSS du Sud-Ouest–Verdun offers an information line breastfeeding drop-in. that expectant mothers can call to find out about clinics in their area that provide pregnancy follow-up services. It also offers Schedule for the breastfeeding drop-in: information on the OLO program. Every Friday afternoon at 4741 Verdun Street. 514-766-0546, extension 2567 Please note that on the fourth Friday of the month, the meetings take place at the Monseigneur-Pigeon Recreational Centre at 5550 Angers Street in Ville-Émard Borough. Also note that it is possible that the drop-in may be cancelled on certain Fridays. Please get the schedule at the CSLC de Verdun and CLSC de Ville-Émard–Côte-Saint-Paul.

22 23 Services for Children, Youth Services Parents and Families When youths have questions about general health, sexuality (contraception, sexually transmitted infections [STIs], etc.), The CSSS du Sud-Ouest–Verdun provides health and social pregnancy, drug addiction, family problems or other topics, services and family support to families in difficulty. a team of professionals can help them at the CSSS du Sud-Ouest–Verdun or in neighbourhood schools.

Under the Civil Code of Quebec, youths 14 years and older CLSC de Saint-Henri: 514-933-7541 may receive health services that are completely confidential. CLSC de Verdun: 514-766-0546 CALL OUR YOUTH CLINICS! CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 Clinique communautaire de Pointe-Saint-Charles: 514-937-9251 CLSC de Saint-Henri: 514-933-7541 www.sov.qc.ca CLSC de Verdun: 514-766-0546 CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 Youth Centres Clinique communautaire Both youth centres on the Island of Montreal offer services to de Pointe-Saint-Charles: 514-937-9251 children and young people aged 0 to 18. They are mandated to ensure the protection of young people and to intervene www.sov.qc.ca with young offenders, while offering support to these youths’ parents. They offer services in family mediation, adoption, Other Resources biological family background research and reunion. Ado-Cause (Sacado) Centre jeunesse de Montréal Anonymous psychological consultation for adolescents 514-593-3979 and young adults. (Services in French) www.centrejeunessedemontreal.qc.ca (French Web site) 514-572-2236 Batshaw Youth and Family Centres www.ado-cause.ca Services in English. Alateen 514-989-1885 Alateen is a mutual support group for youth whose lives www.batshaw.qc.ca have been affected by the alcoholism of a family member or close friend. Other Resources 514-866-9803 www.al-anon.alateen.org/english Éducation Coup-de-fil Professional telephone consultation service for family members, Street Kids Clinic including minors and their friends. On-site: doctors, nurses, dentists, psychologists, 514-525-2573 social workers, and access to showers. www.education-coup-de-fil.com 1250 Sanguinet Street 514-527-2361, extension 3682 Ligne parents A telephone service specialized in parent-child relationships. Tel-Jeunes For parents only. Listening, guidance and referral service available at all times. 514-288-5555 1-800-263-2266 www.teljeunes.com

Also see the Getting Help section on page 29.

24 25 Home Care Services Psychological and Social Support Following an evaluation, home care services are offered to Our teams can help you with problems related to mental health, individuals with temporary or permanent impairments, such as addiction, violence and abuse, poverty, social exclusion, and seniors or people with disabilities, who are in recovery, who have emotional or psychological distress. Intake services, follow-up, AIDS or a chronic illness, or who are in the end-stages of life. counselling and psychosocial consultations are offered at your CSSS, by appointment or on a walk-in basis. These services can include medical, nursing, psychosocial, rehabilitation, nutrition and domestic services as well as palliative care, bereavement support, caregiver services and referrals to residential resources. CLSC de Saint-Henri: 514-933-7541 CLSC de Verdun: 514-766-0546 CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 CLSC de Saint-Henri: 514-933-7541 Clinique communautaire For Saint-Henri and Petite-Bourgogne de Pointe-Saint-Charles: 514-937-9251 CLSC de Verdun et CLSC de Ville-Émard–Côte-Saint-Paul: www.sov.qc.ca 514-766-0546 For Verdun, Ville-Émard and Côte Saint-Paul Clinique communautaire Crisis Centre de Pointe-Saint-Charles: 514-937-9251 Individials dealing with a difficult situation or a crisis should, For Pointe-Saint-Charles in the first place, communicate with a crisis centre where professionals offer services 24 hours a day, seven days a week: www.sov.qc.ca consultation, evaluation, reference, orientation, follow-up and, in some cases, housing. L’Autre Maison 514-768-7225

Psychiatric Emergency Douglas Hospital 6875 LaSalle Boulevard 514-761-6131, extension 2221

Other Resources Déprimés anonymes Telephone listening service and weekly meetings for people suffering from depression. 514-278-2130 www.deprimesanonymes.org (French Web site) Te l - A i d e Free and confidential listening service for people in distress, available 24 hours a day, 7 days a week. 514-935-1101 www.telaide.org

26 27 Vaccinations Getting Help Vaccinations are your best protection against many serious illnesses. Do not hesitate to get them for yourself, your children and other loved ones. Basic vaccines for children and certain Elder Abuse and Neglect vaccines for adults are offered free of charge* at the following facilities: Info-Abuse If you are experiencing physical or psychological abuse CLSC de Saint-Henri: 514-933-7541 or neglect, or know of a senior who is, call: 514-489-2287 CLSC de Verdun: 514-766-0546 or 1-888-489-2287 CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 or ask your CSSS for professional advice. Clinique communautaire CLSC de Saint-Henri: 514-933-7541 de Pointe-Saint-Charles: 514-937-9251 CLSC de Verdun: 514-766-0546 * Conditions apply for receiving certain vaccinations free CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 of charge. Clinique communautaire de Pointe-Saint-Charles: 514-937-9251 Te l - A î n é s : 514-353-2463 Flu Vaccine Listening, referral and prevention service for seniors and their loved ones. (Services in French) A flu vaccine campaign is held every fall. The vaccine is free www.tel-ecoute.org for people at high-risk for complications, such as people aged 60 years and over, very young children, people with chronic illnesses, as well as people in close contact with Sexual Assault these individuals. The pneumococcal vaccine is also offered to people aged 65 years and over and to people with Montreal Sexual Assault Centre: 514-934-4504 chronic illnesses. Bilingual service available at all times. CLSC de Saint-Henri: 514-933-7541 CLSC de Verdun: 514-766-0546 Family Crisis CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 Clinique communautaire Youth Protection de Pointe-Saint-Charles: 514-937-9251 For support in case of a family crisis or to report on an endangered child. Centre jeunesse de Montréal: 514-896-3100 For Travellers www.centrejeunessedemontreal.qc.ca (French Web site) Centre for Tropical Diseases at the Montreal Batshaw Youth and Family Centres: 514-935-6196 General Hospital Services in English. 1650 Cedar Avenue www.batshaw.qc.ca 514-934-8049 La Clinique Santé-voyage de la Fondation du CHUM Other Resources 1001 Saint-Denis Street, 6th Floor Éducation Coup-de-fil: 514-525-2573 514-890-8332 Professional telephone consultation service for family members, including minors and their friends. www.education-coup-de-fil.com Ligne parents: 514-288-5555 A telephone service specialized in parent-child relationships. For parents only. 28 29 Intellectual Disability (ID) Substance Abuse, Alcoholism and Pervasive Developmental and Compulsive Gambling

Disorders (PDD) Al-Anon and Alateen Your CSSS offers many services to people affected by Support groups for relatives and friends of alcoholics and intellectual disabilities or pervasive developmental disorders for people who have been affected by the alcoholism of and their families. a loved one. Al-Anon also offers Alateen: a recovery program for its young members. When specialized services are required, the CSSS will refer 514-866-9803 people to the Centre de réadaptation en déficience intellectuelle www.al-anon.alateen.org/english et en troubles envahissants du développement (CRDI-TED). Community services may also be available. Alcochoix + Assistance program that promotes moderate alcohol consumption. 514-273-5600, extension 6360 CLSC de Saint-Henri: 514-933-7541 www.dependances.gouv.qc.ca CLSC de Verdun: 514-766-0546 Alcoholics Anonymous (AA) CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 Support groups for people who want to overcome their alcohol problem and help others recover. Clinique communautaire 514-376-9230 de Pointe-Saint-Charles: 514-937-9251 www.aa-quebec/AA_quebec www.sov.qc.ca Centre Dollard-Cormier Evaluation, treatment and rehabilitation for people Depression suffering from alcoholism, drug addiction or compulsive gambling. (Services in French) Déprimés anonymes 950 de Louvain Street East Telephone listening service and weekly meetings for people 514-376-1232 suffering from depression. www.centredollardcormier.qc.ca 514-278-2130 Programme jeunesse www.deprimesanonymes.org (French Web site) 514-982-1232 Urgence-Toxicomanie Information, help and referral service for people with Gays and Lesbians Experiencing drug addiction, alcoholism or gambling problems, Distress or Violence available 24 hours a day, 7 days a week. 514-288-1515 Gai Écoute CRAN inc. Telephone listening service, assistance and information centre Medical and psychosocial services for people suffering for people with questions related to sexual orientation. from drug addiction. 514-866-0103 110 Prince Arthur Street West www.gaiecoute.org (French Web site) 514-527-6939 Centre de solidarité lesbienne (CSL) www.cran.qc.ca A meeting place for lesbians, the CSL offers support through discussion groups, individual meetings and workshops. (continued on next page) (Activities in French) 514-526-2452 www.solidaritelesbienne.qc.ca

30 31 SUBSTANCE ABUSE, ALCOHOLISM AND COMPULSIVE GAMBLING (continued) Sterile Material Distribution Drugs: Help and Referral and Exchange Information, referral and help-line available 24 hours a day, 7 days a week. The CSSS du Sud-Ouest–Verdun offers a used syringe 514-527-2626 and needle recovery and exchange service for injection www.drogue-aidereference.qc.ca drug users (IDUs). Gambling: Help and Referral Without an appointment: Information, referral and help-line available available 24 hours a day, 7 days a week. CLSC de Verdun 514-527-0140 400 de l’Église Street www.jeu-aidereference.qc.ca From Monday to Friday, 8:00 a.m. to 8:00 p.m. Saturdays, Sundays and Holidays, 8:00 a.m. to 4:00 p.m. Le Portage 514-766-0546 Treatment and rehabilitation for people suffering from drug addiction. 865 Richmond Square 514-939-0202 Unwanted Pregnancy www.portage.ca Support is offered to women who are making a decision Maison Jean Lapointe about an unwanted pregnancy. These women are referred Treatment and rehabilitation for people suffering from to appropriate resources, as required. Pregnancy tests are alcoholism, drug addiction or gambling problems. performed on-site free of charge for certain clientele. (Services in French) 111 Normand Street 514-288-2611 www.maisonjeanlapointe.com CLSC de Saint-Henri: 514-933-7541 Pavillon Foster CLSC de Verdun: 514-766-0546 Treatment and rehabilitation of the people suffering CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 of alcoholism, drug addiction or gambling problems. Clinique communautaire (English services available) de Pointe-Saint-Charles: 514-937-9251 3285 Cavendish Boulevard, Suite 100 514-486-1304 www.sov.qc.ca www.pavillonfoster.org Emergency Oral Contraception Emergency oral contraception, or the morning-after pill, may be obtained from a doctor, nurse or pharmacist (without a prescription).

Voluntary Interruption of Pregnancy (VIP) Women who want information about VIP or to be referred to this service free of charge can contact their CLSC. Grossesse-Secours Support and information for pregnant women and new mothers. 514-271-0554 www.grossesse-secours.org

32 33 Youth at Risk Spousal and Domestic Violence In partnership with other community resources, the CSSS Director of Youth Protection (Le Directeur du Sud-Ouest–Verdun offers a variety of services to victims of de la Protection de la jeunesse, DPJ) spousal violence and to children who witness spousal violence. To report situations where a child is abandoned, has severe CLSC de Saint-Henri: 514-933-7541 behavioural problems, is a victim (or has serious chances of CLSC de Verdun: 514-766-0546 being a victim) of neglect, physical or psychological violence CLSC de Ville-Émard–Côte-Saint-Paul: 514-766-0546 or sexual abuse. Clinique communautaire Centre jeunesse de Montréal de Pointe-Saint-Charles: 514-937-9251 514-896-3100 www.sov.qc.ca www.centrejeunessedemontreal.qc.ca (French Web site) Batshaw Youth and Family Centres Resources for Violent Men Services in English. 514-935-6196 Entraide pour hommes de Montréal www.batshaw.qc.ca 514-355-8300 (Services in French) www.entraidepourhommes.ca Other Resource Option Services in French. Tel-Jeunes 514-527-1657 Listening, guidance and referral service available at all times. www.optionalternative.ca 1-800-263-2266 www.teljeunes.com Pro-Gam 514-270-8462 www.pro-gam.ca Suicide Resource for Violent Women Suicide Action Montréal Help and listening service available 24 hours a day, Option 7 days a week for suicidal people and their loved ones Services in French. and for those bereaved by suicide. 514-527-1657 514-723-4000 www.optionalternative.ca www.suicideactionmontreal.org Resources for Victims of Violence S.O.S. Violence Conjugale 514-873-9010 or 1-800-363-9010 www.sosviolenceconjugale.ca (French Web site) WOMEN/AWARE 514-489-1110 www.womenaware.ca Programme Côté Cour Professional assistance service for victims of spousal abuse and family violence who are required to appear in court. www.educaloi.qc.ca/cotecour Montreal Courthouse 514-868-9577, extension 0 Municipal Court 514-861-0141 34 35 Improving Becoming a Volunteer Services The CSSS du Sud-Ouest–Verdun always needs volunteers to accompany patients during hospital appointments or All efforts are made to ensure quality services at the CSSS to organize activities in residential and long-term care du Sud-Ouest–Verdun. If you are not satisfied with the services centres or hospitals. you receive, you can contact the person responsible for the service concerned. If you have spare time and you want to help improve the quality of life and well-being of people in your neighbourhood, If you are still not satisfied, you may file a complaint with the contact our volunteer services: Local Service Quality and Complaints Commissioner. If you need help filing your complaint, the Commissioner can assist you or Hôpital de Verdun refer you to an organization that has been designated by the 514-362-1000, extension 2891 Ministry of Health and Social Services to provide assistance. Centres d’hébergement Réal-Morel et Louis-Riel Local Service Quality and Complaints Commissioner 514-761-5874, extension 231 of the CSSS du Sud-Ouest–Verdun Centre d’hébergement Yvon-Brunet To lodge a complaint or express your satisfaction about 514-765-8000, extension 257 the services received from your CSSS, contact the Local Service Quality and Complaints Commissioner of the Centre d’hébergement Champlain CSSS du Sud-Ouest–Verdun. 514-766-8513, extension 8311 514-765-7331 Centre d’hébergement du Manoir-de-Verdun 514-769-8801, extension 243 Other Resources to Help You Lodge a Complaint Centres d’hébergement de Saint-Henri Users’ Committee 514-931-0851, extension 4191 514-762-2777, extension 3227 Centres d’hébergement des Seigneurs Centre d’assistance et d’accompagnement 514-935-4681, extension 2104 aux plaintes de l’Île de Montréal 514-861-5998 Ombudsman If you are not satisfied with the response or conclusions of the Local Service Quality and Complaints Commissioner, you may contact the Quebec Ombudsman. 514-873-2032 www.protecteurducitoyen.qc.ca/en

36 37 Foundations that Notes Invest in your Health and Well-Being

The foundations of the CSSS du Sud-Ouest–Verdun play a vital role, as their fundraising activities make it possible for the CSSS to obtain such things as equipment and medical supplies. The involvement of these foundations is a major asset, as they contribute to improving patient services and quality of life. Would you like to know more about the foundations that are active in the Sud-Ouest and Verdun? Consult the list below to get information, to help these organizations, or to make a donation.

Fondation Champlain et Manoir-de-Verdun 514-766-8513, extension 8501 www.champlain-manoir.org

Fondation de l’Hôpital de Verdun 514-765-7302 www.fondationhopitalverdun.org

Fondation de la résidence Louis-Riel 514-931-2263, extension 703

Fondation des Résidences Mance-Décary 514-935-4681, extension 2108

Fondation Jean-Jacques-Mercier des CLSC du CSSS du Sud-Ouest–Verdun 514-933-0207, extension 480 www.fondationjjmercier.org

38 39 Notes

40 Having trouble findin g your way around the H1N1 health care system? Flu Virus

Prevention and good hygiene are the first Visit www.santemontreal.qc.ca 1. actions to take: the virtual portal of the Montreal • Wash your hands often. • Cough or sneeze into your elbow or shoulder instead Health Care Network of your hands. • Use soap and water or a domestic disinfectant to clean contaminated surfaces.

Pay attention to information campaigns 2. about vaccination, particularly if you, or a loved one, are among the groups most likely to suffer complications: • Pregnant women • Children 6 months to less than 5 years • The chronically ill under 65 years • Household contacts and care providers of infants under 6 months or persons who are immunocompromised

Keep informed about the actions to take 3. if you have flu symptoms: • Consult the Self-care Guide • Call Info-Santé

To obtain information about vaccination and consultation points www.santemontreal.qc.ca Services Québec 514 644-4545

Consult regularly www.pandemiequebec.gouv.qc.ca