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CASE STUDY Group Limited Is a Leading Commercial Banking Group Headquartered in Nairobi, Kenya

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CASE STUDY Group Limited Is a Leading Commercial Banking Group Headquartered in Nairobi, Kenya CORPORATER HELPS AUTOMATE STRATEGIC REALIGNMENT AT KENYA COMMERCIAL BANK GROUP INDUSTRY: BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) Kenya Commercial Bank (KCB) CASE STUDY Group Limited is a leading commercial banking group headquartered in Nairobi, Kenya. Corporater Business Management Platform helps bring visibility and strategic alignment at Kenya Commercial Bank Group Kenya Commercial Bank (KCB) Group Limited is a leading commercial banking group headquartered in Nairobi, Kenya. It is the parent company of KCB Bank Kenya, the largest bank in Kenya, with more than 250 branches and more than 7 million customers. The Customer KCB has grown tremendously during the last The Challenge 30 years and is known for its diversity and growth potential. In addition to KCB Bank Kenya, it has five other regional units: Automating Performance Management As a strategically mature organization, KCB was already · KCB Bank Burundi · KCB Bank Tanzania · KCB Bank Rwanda · KCB Bank Uganda using the Balanced Scorecard methodology to monitor · KCB Bank South Sudan performance. It maintained its Balanced Scorecards through Microsoft Excel worksheets that were sent to With an eye toward expanding to more employees, manually completed, and returned to the countries and doubling KCB's share price, Human Resources (HR) department. KCB management wanted to realign their business strategy. They also wanted to align employee performance to the strategy and Considering the tremendous speed at which KCB was monitor performance across the organization. growing — in terms of both employees and strategic initiatives — the manual process had become tedious and unsustainable. KCB's senior leadership recognized the need for an automated, web-based performance management solution. Client Statistics 950 5,500 The Solution ATMs employees The Corporater Business Management Platform 322 9 automated the process. It created the visibility KCB branches group companies needed to review performance at the organizational level. It also helped KCB define organizational goals and translate those goals into department-level “We wanted to automate our performance objectives and initiatives. management framework from a 100 With the Corporater Business Management Platform, percent manual system to a robust, KCB made the necessary links from departmental web-based enterprise system that could performance to organizational performance. offer capabilities for deployment into any new countries where KCB may venture.” Frederick Kioko Head of Compensation and Benefits Corporater Business Management Platform at KCB Group At KCB, business users, administrative users, and the information management team all found the Corporater Business Management Platform to be user-friendly. With automated scorecards, data entry forms, performance reports, and 360-degree employee feedback forms, the platform increased accountability and ensured that stakeholders had complete clarity on performance indicators. “Corporater Business Management Platform has ensured a single version of truth for performance management, with robust reports, flexible information distribution, and comprehensive metrics.” Frederick Kioko More than 300 scorecards are in place in KCB, covering 322 bank branches and more than 150 business users in these and other areas: · Accounts · Human resource development · Back office · Information technology · Credit approval · Insurance · Finance · Legal The platform's Transformer module helped KCB receive organizational updates and facilitated initial updates of financial numbers. To ease data sharing, the platform enabled data extraction to other systems, in familiar file formats such as Microsoft Excel, Microsoft Word, ASCII, HTML, XML, and Adobe PDF. Results Business in Control Faster Performance Review With the Corporater Business Management Platform, KCB The Corporater Business Management has automated its performance review process and increased Platform places strategy at the heart of accountability. This reduced administration time in performance reviews and has allowed KCB's HR staff to enterprise performance management, develop comparative appraisals. The resulting process ensuring that customers have ensures accuracy while being easier to manage. everything they need to execute strategy and manage performance. Enhanced HR Planning Real-time reports give HR a clearer view. It can now delve Our web-based business strategy more deeply into departmental and employee performance. This has led to driver-based planning and has set up a software interface creates balanced performance baseline to create an integrated workforce. scorecards, operational dashboards, strategy maps, strategic initiatives, Improved Organizational Communication enterprise reports, risk models, and The Corporater Business Management Platform has brought related performance management better objectivity to performance management at KCB, disciplines, including quality improving the relationship between management and staff. improvements, financial resources, The seamless communication of corporate goals across the workforce has led to better strategic alignment. human resources, and others. Global Locations NORWAY BRAZIL Headquarters Corporater Inc. Corporater AS Rua Vicente Ferreira, 57 – C15 Hillevågsveien 24 Jaguaré – São Paulo – SP 4016 Stavanger CEP.: 05330-050 Norway Brazil +47 481 54 000 +55 11 983553690 GERMANY INDIA Corporater GmbH Corporater Asia Technologies Berliner Allee 47 Purva primus No. 236 64295 Darmstadt 5th. Floor Left Wing, OMR Germany Thoraipakkam, +49 6151 277 6060 Chennai, India +91 44 6653 1033 Corporater is a global software company hat t empowers medium and large organizations worldwide to manage their entire business on a rapid solution configuration business ROMANIA SOUTH AFRICA management platform that adapts to their Corporater Perf Mgmt SRL Corporater (Pty) Ltd unique business model. We use our gains to Riverside Tower - 11th Floor Autoparks House, Ground Floor make a social impact. Splaiul independentei 291-293 Cnr Cross Road and Park Crescent 060042 Bucharest Glenhazel, 2193 Romania Gauteng 2193 +40 752 027 780 South Africa +27 846 454 718 Contact us for demo at www.corporater.com/requestdemo [email protected] UNITED ARAB EMIRATES UNITED KINGDOM Corporater (Branch) Corporater UK Ltd. Office 1901, Indigo Icon Finsbury House 2020 Corporater AS. All rights reserved. Cluster F.Jumeirah Lakes Towers 23 Finsbury Circus P. O. Box: 309083 London EC2M 7EA Dubai, UAE United Kingdom +971 425 0298 +44 2038 240255 UNITED STATES Corporater, Inc. 3001 Knox St Suite 285 Box #29 Dallas, Texas 75205 USA +1 800 670 8942.
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