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COPYRIGHT AND CITATION CONSIDERATIONS FOR THIS THESIS/ DISSERTATION o Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. o NonCommercial — You may not use the material for commercial purposes. o ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original. How to cite this thesis Surname, Initial(s). (2012). Title of the thesis or dissertation (Doctoral Thesis / Master’s Dissertation). Johannesburg: University of Johannesburg. Available from: http://hdl.handle.net/102000/0002 (Accessed: 22 August 2017). Organisational Reputation in the Wake of Service Delivery Related Stakeholder Activism: A local Government Perspective A Mini-Dissertation Submitted to the Department of Strategic Communication of the Faculty of Humanities at the University of Johannesburg by Thotoane Shale 802021346 In Partial Fulfilment of the Requirements for the Degree of MASTER OF ARTS IN STRATEGIC COMMUNICATION October 2019 Johannesburg, South Africa Dr Corné Meintjes 1 ABSTRACT Municipalities face community activists because of poor service delivery, poor communication and accountability, which results in weak relationships with these communities. In turn, this poses a reputation risk for municipalities. Therefore, this research explores how community activism affects the reputation of municipalities by investigating how community activism is enacted in response to failures in municipal service delivery; exploring how activist communities affected by service delivery issues pose municipal reputation risk and studying how municipalities can mitigate this risk.
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