report impact 2019

St John Ambulance Australia (NSW) Saving lives through fi rst aid contents 3 14 12 16 10 52 62 32 26 50 54 46 48 04 66 30 nancial position position nancial thank you corporate and community vision our mission and vision impact actions and outcomes training at home home at products work at training future changing we’re how performance our 2018-2020 strategy message from our Chair and CEO 8 – 7 products and services at work and at work inevents the community atevents scale 24 18 our people governance 60 fi events in theevents community programs in the community fundraising in the community outcomes – 2019 snapshotoutcomes – 2019 St John Ambulance Australia (NSW) ABN 84 001 370 738 9 Deane Street 2134 NSW Burwood . eld Division. Division. eld 1300 785 646 ce as: as: ce rst aid. rst [email protected]. , St John Ambulance (NSW) Volunteer rst aid skills that align with her passion to

ts taxes). ts ts Commission Our (ACNC). charity ABN ect on the impact in of our the work community. , posted us or to provided the over phone dialling by and exemptions relating income, to goods and services, benefi fringe and are authorisedWe appeal to the public to for funds, subject fundraising to legislation. Feedback will be acknowledged and a response will be given. au Linda Nguyen cover: front on Pictured Linda has been a volunteer and since is a member 2015, of the Fairfi She is a registered pharmacist and joined St John because she is passionate fi fundamental developing about deliver primary healthcare to the community. to and meet the needs of the community.” Feedback Feedback on this report can be e-mailed to Status St John Ambulance Australia (NSW) is an Australian Public Company. are a registeredWe charity under the Australian Charities Not-for-profi and is 84 001 370. 738 became we a registeredIn 2019, Social Trader. are a registeredWe Public Benevolent Institution (PBI) and are endorsed the Australian by Offi Taxation This Impact Report can be read in conjunction with our Year in Review Report Review for in ReportImpact This Year our conjunction with in read can be the same reporting period. in Review Our Report Year celebrates the achievements of our people, both volunteers and staff, and acknowledges their contribution to meeting our mission of saving lives through fi This report our activities covers and performance for the period 1 JanuaryDecember to 31 2019. 2019 oneof the in whichIt’s are ways we demonstrating our commitment the to principles and practice of good governance. It provides an opportunity to refl It also holds us accountable to what set out we to as outlinedachieve, in our 2018-2020 Strategy. About thisImpact Report “It is so rewarding to have the ability to give back • an income tax charity exempt (holding tax concessions • a Deductible Gift Recipient (DGR); and vision 5 rst aid. rst

is to save lives save is through to fi rst aid in every home, workplace and public gathering. is to have one is have to person educated, equipped and prepared

vision mission Now andNow then In the Nineteenth Century, a group of citizens revived the Order of St John in England, drawing their inspiration from the example of the Knights of St John who in medieval times, offered care and shelter for pilgrims and crusaders. St John Ambulance was subsequently formed put to its humanitarian ideals into practice in the new industrial society, promoting the cause of first aid for the sick and wounded through volunteer effort concept novel —a at the time one. much-needed a and The movement spread Australia to in and has1883 since developed into the organisation that know we today². ¹ www.aihw.gov.au/reports/injury/trends-in-hospitalised-injury-2007-08-to-2016-17/contents/summary www.aihw.gov.au/reports/injury/trends-in-hospitalised-injury-2007-08-to-2016-17/contents/summary ¹ www.stjohn.org.au/about ² Why we do what do do we Why we all faceWe risks in our every day life, without even realising it. associate don’t We danger with activities doing like chores at home or driving work. to And people yet get injured all the time. According theAustralian to Institute of Health and Welfare, the annual number of injuries where people require hospitalisation has risen 500,000 over to in NSW¹. Most of these injuries occur at home or on the road. Having the skills and confidence provide to first aid in an emergency is critical. actions could Your mean the difference between life and death. Which is why Our provideto fi Our

and vision and our mission our 4 vision 7 ed ed re

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lled thanks all to animals killed, and thousands of re crisis. Partnering with Police, NSW RFS, SES, dent that will continue we discover to new and to innovative ways

l our strategic plan, knowing that the needs of our customers and

of the people that their give time so generously make our to organisation Ourwhat incredible it is today. Executive CEO, team, volunteers and staff, whose commitment and strength during this time has been outstanding - thank you. I would also thank to like my fellow Board members who continue provide to the highest level of support our to organisation, its mission and the communities in which and live we support. we seasons on record that resulted million hectares in more than 18 burnt, 34 fatalities, one billion homes and businesses destroyed. are we in the midst of the global coronavirusToday, pandemic where the loss 19), of life,(COVID both locally and continues globally, at a rapid rate. Social distancing and high levels of unemployment becomehave the new norm, leaving many Australians feeling afraid, frustrated and deeply despondent. In such times, it is natural pull to back and resort where to feel we most in the midst secure. of constant However, challenge, the team at St John (NSW) continued have rise to and remain strong. It is with such great pride that I witnessed have our organisation’s constant ability step to up and respond with solutions innovative and sheer determination. emerged we September From as 2019, the community medical partner for Health NSW and Ambulance NSW bushfi the during and Australian medical teams provided we medical support and wellbeing servicesat-risk to transient communities. Throughout crisis, the continued COVID 19 have we work to with NSW Health and emergency service organisations. Our focus - at all times - is provide to assistance wherever can we ensure to our communities are safeand strong. All of these outcomes are only made possible because of the dedication, willingness and adaptability of our people. vital internal and certifi provide to able now Our are training teams external First Aid courses via new online portals and assessment delivery methods. Our product teams secured have new supply chains ensure to the critical provision of personal protection equipment and other essential medical products. Our community service teams are now servicing our new commercial clients and our divisions are actively participating in sessions. training revision and online cross-team As enter we another challenging chapter in the coming months, I am confi fulfi our communities will help guide to and strengthen our efforts, so that remainwe ready respond, to where and needed when we’re most. Looking ahead many will - use - like we the learnings from these most recent events guide to and ensure our organisation evolves and grows greater have to strength and resilience in the future. will continue We to streamline our operations ensure to that are we ready respond to at a moment’s notice. will also We focus on diversifying our income streams and developing new and support innovative to ways our communities whilst staying true our to mission of saving lives through fi takeI would this to opportunity like give my heart to fi The last twelve months been have unprecedented. endedWe the year with one of the most catastrophic bushfi Chair dence and certainty Sean McGuinness Sean During one of thedarkest times in ourliving history, St JohnAmbulance (NSW) hasemerged as pillar a of strength, providing confi to those who are vulnerable.most Message from our Chair “ The nights darkest “ produce the stars” brightest Green J. 6 Over the past 12 months, we continued vision to focus on our mission of saving lives through fi rst aid, and enabling individuals, workplaces, and communities to have confi dence in a crisis. We were there to help - when and where we were needed the most. Our volunteers worked tirelessly to keep people safe at over 5,000 events, across the State, by providing medical support to those who needed it. Whether it was the iconic Royal Sydney Easter Show, a community sporting event, or a high-risk music festival – our volunteers were on-hand to provide critical fi rst aid support. For more than 135 years, we’ve stepped up wherever and whenever we were needed the most. The recent bushfi re crisis in NSW was no exception. More than 402 volunteers were deployed, providing over 23,506 hours of critical emergency support across 33 evacuation centres, four staging areas, three fi re base stations, RFS Emergency Operations and Police Information centres. We delivered critical medical attention to 438 people, fi rst aid and mental health support to over 1,000 evacuees, Message and made countless communities a safer place. Behind the statistics of the NSW fi res were extraordinary men and from our women who put their community fi rst. Many had homes, friends or family at risk but still they volunteered to support others. It was an incredible opportunity to see leadership at work across the organisation and to CEO identify and applaud our current and future leaders. We focused on reinvesting in our people and our systems, implementing new training and development courses throughout the organisation including mental health, child safety, management and leadership training. We introduced modern platforms and solutions to enhance our reporting capabilities and operational effi ciency in order to improve our customer experience and make our organisation more accessible to individuals and communities. More businesses, homes, and public places are safer because they chose to learn fi rst aid or purchase vital equipment through St John (NSW). We trained more than 56,000 people in fi rst aid courses – from essential skills such as CPR to advanced courses for high-risk workplaces. We enabled communities to be more resilient through the provision of Sarah Lance defi brillators, fi rst aid kits, and personal protection equipment. CEO As a registered Social Trader, customers know that by choosing to work with St John (NSW), they are actively helping to create positive social outcomes. The surplus from our commercial activities were invested back into our community programs enabling us to provide: • Free education programs to more than 11,000 school students across the state • Training and equipment our volunteers needed to be ready in the event of any emergency. • A safe and supportive environment for over 1,000 young people to learn about fi rst aid and the skills to become leaders within their communities. Together in 2019, we made an impact on some of the most important issues facing our communities. We saved lives and we contributed to the wellbeing of the people of NSW. None of this would have been possible without the support of the Board, Executive Team, Staff, and our volunteers. Thank you to each one of you for your passion and dedication. It inspires me every day.

8 9 10 actions and workplace and public gathering. public and workplace fi to provide state the across people prepare and equip we day educate, Every outcomes rst aid in every home, every in aid rst • • • • • • What We Do Free community fi community Free program Youth Ambulance John St learner drivers) (fi Scene on First and Sh fi Free crisis t supplies and training volunteer Medical toward: goes activities commercial our ofprofi dollar every organisation, ‘Profi and charity aregistered As Purpose’ t for Profi states. the across events at services safety health ofpublic arange as well as stations, train Sydney including areas public and workplaces at services medical high-level We provide WHS compliant. companies to keep advice and services restocking defi fi sell We in Australia. training health mental and offi providers leading ofthe We one are gathering. public and workplace fi to provide state the across people prepare and equip we day educate, Every L Bushfi o b eading educational campaigns such as as such campaigns educational eading o brillators, and provide personalised on-site fi on-site personalised provide and brillators, uild safer communities safer uild ckingAUS (defi relief

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brillator awareness) r st aid information and training rst aid training for rst aid in every home, home, every in aid rst t made from from t made rstaid rstaid “St John (NSW) is continuing continuing is (NSW) John “St help in an emergency.” the confi have will people more means NSW doacross workThe they impact. social positive create investing in programs which by communities resilient more and safer build to help spent with us. with spent dollar every through outcomes community and social tangible to achieve opportunity the with people their and organisations provide partnerships commercial Our from us, positive social change is created. bought are services and equipment supplies, time every We’re acertifi also Positive Social Change Minister for Police and Emergency Services Emergency and Police for Minister MP Elliott David Hon. The dence and tools to to tools and dence ed Social Trader, which means that Trader, that Social means ed which

11 impact impact 13 re brillator. brillator. rst (NSW) John St aid training with and believes Steve Pace,Steve Drummer relief concert.relief The drummer band’s Pace, Steve an off-duty nurse and a doctor who were at the venue performed and CPR deployed a defi Steve’s story Steve’s Former yellow Wiggle, Greg Page, was saved by quick-thinking friends and members of the public after he suffered a cardiac arrest during a bushfi Their actions Greg kept alive until he could hospital. to it make Just months Pace Steve prior, had completed his fi those skills helped life. Greg’s save to for giving us that training and equipping us to go out to the andworld potentially lives.” save thorough, enjoyable, it was the teacher amazing...” was “I just want to say thank you “Even on the day, our training on the“Even day, was 34,561 Provide FirstProvide Aid CPR Caring for Kids 10,284 1,057 rst aid is so important.” Martin Thomas General Manager Training of involving children often children involving drowning, falls, include bicycle accidents, burns & scalds, choking & suffocation and poisoning. Knowing how to respond an can make difference that’s incredible - fi why “The most common injuries In 2019, our most popularIn 2019, courses were… rst aid. aid. rst Do you work with or care for children? Book a course learn to best to how help an ill or injured child. Mental health course Can you support mental health? Book this course learn to recognise to how the symptoms of mental health and support those affected it. by Education and caring for courses kids dence to provide rst aid - enabling them help to when it rst aid courses at more than 30 venues aid t rs cate rst aid at home? rst aid course today that meets rst aid needs, regardless of your

Mental healthMental Baby, toddler and child fi Our training courses range from basic resuscitation to advanced life support. We also support. training coursesOur life advanced resuscitation basic range from We to specialised asthma anaphylaxis,provide and training including mental and health. CPR coursesCPR Do you know how to perform CPR? Learn the skills revive someone to who is unconscious and not breathing normally CPR. using on a mission through more lives to save fi We’re First aid certifi Are your first aid skills up-to-date? Book a fi your fi level of experience. The most common injuries or fi rst aid situations The most common injuries fi or at home often relate to: CPR anaphylaxis and Asthma Sudden Cardiac Arrest More than 50% of accidents occur in the home. the have you Would what know Do you to do? skills, knowledge and confi trained we 56,000 over In 2019, people in fi effective fi matters most. provided We thousands of fi across NSW. across training delivery needs meet our the of to focus remained our evolving on Last year, our customers through offering specialised new courses and e-learning modules. • • • • • training at home at training 12 impact 15 rst aid aid rst 692 848 Modular Kits 2,949 Leisure Kits Child & Baby KitsChild & Baby Car Kits 12,837 Costco First Aid Kit for Babies & Children St John (NSW)In 2019, developed an ‘Essential Baby & Kids First Aid Kit’ for Costco customers - designed help to parents respond fi to children. for emergencies The kit was developed in consultation with Costco and included access an to online course, a guide on infant emergencies, and items including medicine syringes, instant cold packs, a digital thermometer and instruction a CPR card. Our most popular kits were… 2019 in rst aid when out you’re On the road alsoWe a range have of products ensure to you’re always prepared deliver to fi and about, driving like work to or enjoying a holiday. include: They Car First Aid Kit St John Medium Leisure Kit Outdoor Bite & Snake Module Burns Injuries Module Heartsine 360P Eye InjuriesEye Module rst aid kitsand rst aid kits and items

Lifepak CR2 Minor Module Wounds St John Sprains & Strains First Aid Kit From falls andFrom scraped knees to cutsand burns at our home, fi have you covered. Here are some of the fi speciality modules offer we for use at home: products at home at products 14 Whether you work in a high-risk environment, with Innovation A life saved at work impact vulnerable people or have been appointed as a workplace We have made signifi cant changes to the way Jarrad was a healthy and active 22-year-old fi rst aider, it’s important you have the right skills to provide we deliver training, including the introduction of working part-time in his local bottle shop, innovative online platforms and webinar courses. when he suffered a Sudden Cardiac Arrest effective fi rst aid. Employees and fi rst aiders should be This reduces the amount of time students spend in at work. Within minutes he had no pulse and provided with appropriate training for the level of risk at a fi rst aid courses, and in some cases means that wasn’t breathing. training can be delivered and assessed His colleagues, Paul, Mitch and Jennie, your workplace and refresh their skills regularly. Could your completely online. immediately called 000 and were told to workplace respond to a fi rst aid emergency? begin CPR. They took turns administering CPR for 30 minutes until an ambulance arrived. Training in 2019 Today, Jarrad has made a full recovery thanks We introduced new courses including Low Voltage to his team. Only one week before the incident Rescue, Warden and Chief Warden Training, and the three staff members involved had completed Mental Health for Managers. their fi rst aid training. To meet the needs of our customers across all sectors training at work we focused on providing industry contextualised “The paramedics and doctors scenarios to ensure that our training is relevant to the have all said that if it wasn’t for student. For instance, those from the aged care industry the CPR being administered will work through common scenarios including falls, fractures and strokes. so quickly and so well that our First aid certifi cate Mental health course Our training venues were modernised - particularly teammate wouldn’t have made Are your first aid skills up-to-date? Can you identify mental health issues? those in major regional hubs including Wollongong the full recovery that he has.” Book a fi rst aid course today that meets Book this course to learn how to recognise and Bathurst - to improve the overall experience of Jennie your fi rst aid needs, regardless of your the symptoms of mental health and support our students. level of experience. those affected by it. We’ll continue to work on other product innovations in 2020 and beyond, to meet industry and customer Jarrad’s colleague, Paul, specifi c needs. receiving a Save a Life Award St John (NSW) is a member of the Australian Resuscitation Council.

CPR courses Occupational fi rst aid courses Do you know how to perform CPR? Are you a workplace first aider? Learn the skills to revive someone who is Book a course for providing essential and unconscious and not breathing normally advanced fi rst aid in your workplace. using CPR.

Education and caring for Electrical, remote and kids courses advanced courses Do you work with or care for children? Is your work considered to be high risk? Book a course to learn how to best help Book a course that will help you provide an ill or injured child. fi rst aid in high risk situations.

16 17 impact 19 c needs and rst aid services to tracking platform which which platform tracking detailed reporting at the In 2019, we deployed we theIn 2019, conclusion of each event. provides venue operators venue provides St John (NSW) patient live ed staff and various screening devices to patient statistics, as as well Digital patient management with and on-demand incident Temperature screening services screening Temperature introducedWe new temperature screening services to allow workplaces be to proactive in providing a safe environment for staff, clients and visitors. worked We with our clients understand to their specifi provide tailored options help to mitigate risks through illness and infection. also We provided screening qualifi posts, businesses In addition, across infection NSW. control education and resources were distributed allto employees. At the ICC, we provide we At the ICC, medical and fi support their commercial events.consultation In with developed have we the ICC, a deployment matrix which considers - event risk, patronage and clientele needs – helpto guide the level of resources be to deployed. rst aid aid rst brillators; rst aid training for all Quaycentre cate III in Basic Health Care), kits, oxygen and defi Medical supplies, medications, consumables, and equipment; and vehicles Delivery of onsite fi contractors. staffand Major Venues Major are responsibleWe for the deliveryonsite of paramedic community medical services at a number of major event venues in Sydney including Quaycentre (Sydney Olympic Park) and theInternational Convention Centre (ICC). The Quaycentre, St deploys a core team of 10-15 John responders NSW provide to medical services at concerts and events. This team consists of Advanced (Certifi Responders Registered Nurses and Paramedics. Additional support is provided through: Fire Warden and Safety Services via the provision of a dedicated Fire Warden and site safety assessment events; during Patient report summaries and incident reports post-event; Restocking and maintenance of all venue fi • • • • • dence that they will receive rst aid. aid. rst eld and The Hornsby. onsite provision of St John ve stationsve across Network the SydneyTrain at Bondi Junction,

Andrew Sitaramayya Andrew General Manager Events and Community Health Services Transport NSW were we successfulIn 2019, in winning a tender provide to recurring paramedic services fi at We provideWe holistic and comprehensive health services, including paramedic staff, provide to support at high-risk workplaces and large gatherings ensure to the safety of the wider community. Our specialist teams are able provide to rapid response in the event of illness or trauma. All our teams are trained in mass casualty and mass gathering management comply to with our formal commitment under the Health NSW plan. Creek,Wolli Hurstville, Glenfi paramedicsNSW during peakcommute times enables Transport to NSW reduce delays caused passenger by illness or injury. More importantly, our staff presence provides the wider community with confi immediate, high quality primary care when it is needed. St John services are well regarded as a “trusted” community health provider. The provisioncontracted of medical support services focus has been of a key Our throughoutdevelopment specialist 2019. including community-centered programs, paramedic services and temperature screening, enabledhave us to expand our commercial ableservices. to support We’re workplaces and communities in their endeavour to keep people safe, whilestaying true to our mission through of saving lives fi Paramedics Onsite laying a solid foundation qualityof commercial service upon which expandwe in to future.” the “In 2019, we focused we on“In 2019, products and services at work at services and products 18 First aid compliance doesn’t need to In 2019, our most popular Kade’s story impact be complex. We can help make sure workplace products and Kade owns a local gym in Albury. He did his refresher you have the right fi rst aid provisions services were… training at our training branch in Albury and purchased a defi brillator through us. for your workplace. Five weeks later, Kade was forced to use that exact defi brillator on one of his regular gym members Our customers rely on us to make sure their fi rst aid needs are taken care. First aid restocking We provide: Matt, who collapsed after a rowing session and was unresponsive. • First aid assessments to advise on WHS compliance needs • The supply and/or restocking of fi rst aid kits Kade administered chest compressions and used the defi brillator. • The provision of service warranties for organisational audits Defi brillators • Free fi rst aid assessments for new customers Two minutes before the ambulance arrived and after his 20th compression, Matt regained consciousness. • Onsite restocking services Kade and his co-worker later expressed their gratitude Portable Workplace Kits at knowing what to do and how to use a defi brillator in an emergency.

Here are some of our workplace products and services: Defi brillators Around 30,000 Australians will suffer a sudden cardiac arrest each year. In the event of a cardiac arrest, a First Aid Kits defi brillator can mean the difference between life and All kits contents are based on WHS requirements, contain essential items to death. Every minute without defi brillation decreases the treat a range of injuries and are suitable for high and low risk workplaces. chance of survival by 10%. products and services at work products

This story highlights the importance of publicly-accessible defi brillators, which is what our ShockingAUS campaign is all about. St John Workplace Kit - Wallmount St John Workplace Kit - Waist Bag Lifepak CR2

St John Workplace Kit - Portable Modular Wallmount Kit Heartsine 360P

20 21 22 products and services at work • • • • • including procedures, and information aid First oxygen and wash eye defi like equipment, aid First centres health and rooms aid First First aider training signs aid First our customers: we visit when following the check we also compliance than fi there’sWe to that WHS know more Services Restocking record keeping rst aid kits, which is why why is which kits, aid rst brillat or s, Travelled approximately In 2019,In team: our their fi their meet them to day help every state the across customers with closely work team Service and Sales Field Our wide Far and fi Serviced Sold Braved severe weather Replinished 209 20,721 conditions, including extreme conditions, includingextreme defi customers kilometres heat, torrential rain and snow and rain torrential heat, 300,000 6,985 rst aid kits aid rst brillators rst aid requirements. aid rst

23 impact impact 25 rst aid and Coverage are theWe largest and most comprehensive provider of fi medical services at events across the state, from local school fetes and regional agricultural shows major to sporting celebrations. Eve events andNew Year’s Equipment Our medical equipment allows us to conditions reatening th life basic manage through advanced to monitoring requirements, which can dramatically increase patient outcomes following incidents. medical serious Additional equipment suchas advanced airway advanced cardiac monitoring, can pharmacology and management be provided for our Paramedic level of coverage. le cantly larger events than than events larger cantly eet in thestate, which enables us aid t rs

rst aid and medical services at some of themost high profi eet includes: eet

r volunteers – in their unmistakable green uniform – u events inthe state. provideWe a range of medical services, facilities and personnel manageto any situation. These can include: fi and minimisation Harm Fleet the largest have We non-emergency fl deliverto more events simultaneously and signifi other event medical service providers. fl Our Mobile First Aid post vehicles Command and Communication vehicles 4WD Stretcher vehicles Health Emergency Response 4WDs Patient Transport Buggies Bicycle Emergency Response (BERT) Team bicycles provide on-the ground, immediate care those to in need. Capability Our event teams consist of highly trainedprofessionals, including: (HCPs) Professionals Care Health Responders Event Bicycle Emergency Response (BERT) Team Command and Communication Support Services teams We are theWe most trusted provider of healthevent service in NSW. Our experience and capability is unmatched. years For 135 we’ve over fi provided teams medical Pre-hospital centres medical care Advanced management incident casualty and Mass O

• • • • • • • • • • • • • •

events the community community the at work and in in and work at 24 impact 27 cer, Registered Paramedics, Paramedics, Registered cer, ch with a Registered Paramedic) W Ambulance / QLD Ambulance Services rbour and Ryde Divisions (Commander, licopter RetrievalTeam d Medicab Emergency Response Team a S e a n 1 vehicle crew at the half-way point (ACMC) Centre Medical Care Advanced a Medical OffiMedical Registered Nurses, and Event Responders) Medical Centre at the basecamp 2 primary Response vehicles (e capabilities(MERT) Over the course of the event: patients16 were treated by our volunteers 4 patients were transported to hospital by N 1 patient was transported by Westpac H CASE STUDY North Star trail ride The North Star motorcycle trail ride was held in July in the small village2019 North of The Star. event saw approximately 650 riders tackle a gruelling 80km track. In order ensure to the safety of riders and spectators at the event, provided: we Volunteers from Armidale, Tamworth, Coffs H • • • • • • • • CASE STUDY Sydney Easter Royal Show duringIn April the hugely 2019, popular Sydney Royal Easter over 400 Show, of our volunteers treated 940 patients and helped organise 56 patient transports hospital. to Patient cases ranged from dehydration to blistersand severe anaphylaxis. st aid posts r

ub-acute spaces, 9 acute beds with monitoring Ps, Mental Health and Team Event Responders ringe driver and iStat (for analysing blood) C 0 s y Advanced Care Medical Centre (ACMC) with: 2 capabilities and 2 resuscitation bays 2 full resuscitation bays, including ventilator, s 2 Medicab Emergency Response (MERT) Team crews 3 Bicycle Emergency Response (BERT) Team crews Capability Our capability and coverage for the festival included: activated Team Care Critical Communications, Liaison, Command, including volunteers, 72 H fi satellite 2 • • • • • • •

At GroovinAt the deployed we a Moo, than more and Team Care Critical of our experienced70 volunteers to ensure the safety of festival goers. Groovin Groovin Moo the events at work at events 26 28 events at work transported to the Orange Base Hospital. Base to Orange the transported was patient the which after resuscitation, single responder. Together the teams initiated by aNSWAmbulance followed scene, on arrive fi were Responders First Our event. the of two day on arrest acardiac also was There signifi were to hospital transports ofpatient number the that meant care level advanced to provide ability Our of175 atotal treated patients. volunteers our event, day four the During 2019. October in Circuit Racing Motor Panorama Mount at 1000 Bathurst Auto Supercheap the during fans ofsports thousands to available Teams made were Response Emergency Medicab two and Centre Medical Care Advanced an Posts, Aid First Three Bathurst 1000 Supercheap Auto STUDY CASE cantly reduced. cantly rstto Royal Flying Doctor Service. Doctor Flying Royal ofthe initiative an is weekend wellness The year. last May in Louth near Station Isle Rose at ofwellbeing weekend a during north-west ofthe to residents services aid fi provided Hill Division Broken our from Volunteers Weekend Wellbeing Louth Doctors Royal Flying STUDY CASE outcome. agood was there immediately, provided and available was care advanced because but attack aheart –experienced male old 80-year –an patient One by NSW Ambulance. to hospital transported to, 7patients with attended were patients of98 A total most patient presentations. for culprit main and challenge biggest the was heat The Festival. 2019 Music the Tamworth Country fi provided volunteers ofour Thirty Festival Music Tamworth Country STUDY CASE rst aid support during during support aid rst rst

29 impact 30 events in the community with us today. still is patient the NSW Ambulance, and Police NSW, John ofSt NSW efforts joint the Through defi two after patent the resuscitate successfully Ambulance, our volunteers to managed NSW from Together paramedics with arrest. cardiac a sudden from collapsed man old fi of the 2019, short 300m just September in Festival Running Sydney At the Festival Running Sydney recovery. to afull make on went he where to hospital, transported was Michael returned. defi a applied CPR, commenced They to respond. fi the at stationed Volunteers problems. heart fi and young was 20’s, Michael early Inhis arrest. cardiac sudden into went 2019, May in Michael runner fi At the Sydney Half Marathon STUDIES CASE brillator shocks. brillator pulse astrong to get managed and brillator nish line of the Sydney Half Marathon Marathon Half Sydney ofthe line nish t and had no history of of history no had t and nish were quick nish line, a37-year line, nish Brynn’s story presence and professionalism, and they’ll appreciate your posiƟ bytheir comforted weare week, each busy too aren’t they wehope Whist Pr Ad Re re Th visi and club a I’I I Hi Emill We highly value Carmel and her team’s service to fi to team’s service her and Carmel value We highly ’ ho Ʃ ve h e co es an ga ri i pe nd c an id ve rd kks op d en ance on ance on re t s T a &Rh ha f ie iim or your t –AJFC d d t fu bbs in Br Ɵ ll ng opponents. We see it as cri as it We see opponents. ng C yn y!y ysy SSu ar . n ffe ( –Abb ho me nd is ed d d pep ay. o l bba n Mc h ot hi ck e k Le s sf , ca al wa ord Juni an l n l th y be o h to f e St b bbe m ac ors ors J ak oh st t k h in fo n Fo o g r on Br ot th a ynn an ball Club t sp e hhi Ɵ fi cal to our club game day experience. day game club our to cal Em BBe We them on site. fi Ch We Ca On S Hi Adrian We would like to make a special men aspecial make to like We would ee s

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31 impact 32 programs in the community “These events are a emergency.” event ofan the in resilient community our in youth the making We’re and equipping about. all is program our difference, which is what fi learn can children that community to show the opportunity fantastic learning in Westfi learning gamifi using ofCPR Challenges anumber ran and sessions fi In 2019 we increased (7-12 skills. lifesaving vital with old) years school primary in children equips program Schools in Aid First Our Schools in Aid First community. to the eye care provides who nurse ophthalmic ofan salary the by paying Jerusalem in Eye Hospital John St to support We continue Ophthalmic Care profi earn and services, fi ofcommunity provision the in engage skills, their develop to people young for opportunities supportive and safe fun, We provide Programs Youth profi available all and 100% donated dollar ofevery tocommunity. nocharge at offered They are safer. tosave make state lives our and individuals to empower aim programs community Our First Aid in Schools Manager Schools in Aid First Thomas Belcher rst aid and make a and aid rst ts are used to fund community activities. activities. community tofund used are ts eld shopping centres. rst aid awareness through information information through awareness aid rst ciency badges and awards. and badges ciency rstaid ed • • during such activations. such during communications and command for process and structure the providing for responsible are Team (IMT) Management Incident John St Our situations. managementcasualty in emergency specialist teams trained in advanced as well as level Responder Advanced f and providingSupporting response capabilities includes:management emergency in support service Our conditions. weather extreme agencies during events such bushfi service emergency other and to NSW Health assistance to provide upon called be we can plan) healthplan (NSW Health’s disaster management NSW the in organisation aparticipating As ofdisasters. times in to respond mobilised readily are volunteers Our Response Emergency State t Mobilising our large contingent of volunteers o r ained in fi r the Ambulance Service of NSW. of Service Ambulance r the rst aid to First Responder and and Responder First to aid rst res or or res

33 impact impact 35 Sanctuary Point Ulladulla Bay Batemans Moruya Narooma Bega Tuross Head Wagga Wagga UPDATE UPDATE 3 January 2020 Sarah Lance, CEO NSW Government has again declared a State of Emergency from 3 January today, for a 7 day period. I know we are all incredibly aware of the devastation that is happening across our state. have over We members 250 whosehomes are at risk or have been told that their homes are not defensible. have many We more who are worried about friends and families within our southern hubs. Yet they and members across the state continue to volunteer and support others in their community. areWe at evacuation centres in: 1. 2. 3. 4. 5. 6. 7. 8. We have 2 to 8 members at each centre dependent on the size and hours of coverage – current evacuation centres range from 50 to 4,000 individuals with to 12 coverage. 24hr We have been requested to standby at Cooma, Mittagong, Penrith and Gosford for tomorrow. The PIIC has been reactivated and our peer support and chaplaincy are on the RFS help lines. Ulladulla Picton Sanctuary Point (Nowra) UPDATE UPDATE 19 December 2019 Sarah Lance, CEO Today’s adverse weather conditions has resulted in a worsening res and as a consequenceof the fi NSW Health has activated the NSW HEALTHPLAN (NSW Health’s disaster management plan). St John NSW is named as a supporting agency in the HEALTHPLAN and as such we can be called upon to provide assistance to NSW Health and other emergency service agencies. Our Incident Management (IMT) Team is now operational. We have been asked to provide assistance at 3 evacuation centres and this could increase at short notice: • • • ghter and ghter

ghters are are ghters re fi re This ends one other emergency service personnel. NSW Health will be activating their State Health Emergency Operations Centre (SHEOC) and have requested us to provide a liaison for this. UPDATE UPDATE 9 December 2019 Sarah Lance, CEO We currently have members providing First Aid at an Evacuation Centre set-up in Ulladulla over the weekend. We hope this centre will close this evening as the threat to homes reduces. The Gosford and Central Coast evacuation centres closed over the weekend and our deployment at the Glen Innes RFS Base Camp has also concluded as Firefi areas. other to redeployed - camp base a at deployments longest our of weeksover 10 of supporting fi cantly from the the from cantly rst aid to the RFS res res burning res in that region. The latest advice ght fi ght re response. re rst started, had: we’ve are-up. In line with the subdued conditions our deployment at Glen Innes and Yarrowitch base camps, 160 members160 make themselves available for deployment; members25 deployed (including 7 from VIC & 2 from QLD); Contributed approximately 15,000 hours; Treated 384 patientsfor various ailments; and Provided much needed advice to hundreds of callers via the PIIC. is that this camp is likely to remain operational until at least the end of December and our involvement is required for this duration. All other deployments havebeen stood-down giving our members a much needed break. Our Incident Management (IMT) Team will remain operational during this time and will continue to coordinate all activities Bushfi our with connected UPDATE UPDATE 2019 27 November Sarah Lance, CEO Our volunteers have been actively involved since the end of September and have been deployed to Evacuation Centres, RFS Base Camps, RFS Staging Areas and the NSW Police’s Public Information & Inquiry Centre (PIIC). We’ve also had liaisons situated in NSW Health and the RFS Emergency Centres. Operations Since the crisis fi • • • • • While the severity of the crisis has decreased signifi peak, it is not over and there is always the possibility of a sudden and fl rapid has also been scaled back. continue We to have a crew stationed at the Glen Innes RFS Base Camp providing fi personnel who continue to fi re stations and three evacuation centres with the potential to Medical servicesMedical Liaison at NSW Health and the RFS Operations Centres and; 24 hour call service at the Police Information Centre. four fi increase the amount of evacuation centre support depending on Health; NSW from demand UPDATE 13 November 2019 Sarah Lance, CEO The last hours 72 have seen constant changes in the fi across Catastrophic NSW. has been downgraded to extreme today and high for tomorrow, Thursday. The situation is dynamic and continues to evolve - as you can see, a rollercoaster. At the request of the RFS, NSW Health, NSW Ambulance, Police and the FSNSW, St John Ambulance is providing: • On Tuesday we had over 50 volunteers active across the state and over members 100 on standby, ready to be called. This was an outstanding commitment from every volunteer. The Commissioner and Board would like to thank every individual that has put their name forward – from standby to active, liaison to the IMT, communication, logistics, equipment checking, providing much needed supplies – every contribution no matter how large or small, makes a difference. • • ghters ghters and refi res res re In total, there is approximately 200

UPDATE 27 September 2019 Gary Lai, Event Health Services Manager St John NSW has received a request for immediate deployment, to support the NSW RFS Innes. Glen at staff currently based in the Glen Innes area made up agencies. different of St John NSW responders will be utilised at base camp for the attendance and treatment of fi other staff presenting with mild injuries and illnesses. Coverage will be 7 days a week. The deployment is likely to continue for several weeks; consisting of ideally a maximum of 4 responders per day (2 on, 2 off to provide 24-hour coverage).

across the state. across In the latter half were we of 2019, called NSW upon by Health, RFS NSW and to Police NSW assistance provide a in response to bushfi of number Bushfi support 34 Norfolk Island impact “In a small community like Norfolk Island, having Our volunteer team on Norfolk more residents trained Island consists of 15 members in fi rst aid can mean the who are responsible for providing difference between life 24-hour medical support to and death.” the community. James Garden Last year the team attended 94 call outs to a range of Norfolk Island Administrative Coordinator casualties including paediatric spinal trauma, motor vehicle accidents and cardiac arrests. They were responsible for managing the medical evacuation of 65 seriously ill or injured patients – at any hour of the day or night. Their work can also include assisting with maritime evacuations from Cruise Ships and other commercial and private vessels, attending to patients who may require medical assistance prior to transfer. The team also run fi rst aid courses to the community and provide lifesaving equipment including 16 publicly-accessible defi brillators across the island. St John volunteers are present at all community functions including local sporting events, school carnivals, major public gatherings and events such as the Country Music Festival. They work closely with the Norfolk Island Regional Council, Norfolk Island Health and Residential Aged Care Service programs in the community programs and Emergency Management Norfolk Island to provide around 18,000 hours of on-call time each year.

36 37 First Aid Awareness impact We regularly attend public events to provide free CPR/fi rst aid demonstrations and create opportunities for people to ask questions and test their skills.

How to use a defi brillator How to manage a How to manage a How to manage a burn crush injury puncture wound

While there are a number of different defi brillator A crush injury results when something large and 1. Control bleeding – apply direct pressure If the patient’s clothing is on fi re:

programs in the community programs models, they all work in essentially the same heavy strikes or falls on a person. If the patient around the wound 1. Stop the patient from moving around way. You don’t need training to use one. is trapped for any length of time, there is the 2. Keep wound as clean as possible The machine gives clear spoken instructions risk of complications such as extensive tissue 2. Drop the patient to the ground and cover or – all you have to do is follow them. damage and shock, as well as the release of 3. Cut away or remove clothing covering wrap them in a blanket or similar, if available toxic substances into the circulation. the wound 1. Call Triple Zero (000) immediately 3. Roll the patient along the ground until the 4. If wound is not bleeding, carefully clean fl ames are extinguished 2. Turn the defi brillator on and listen To manage a crush injury: around the wound to the instructions 1. Follow DRSABCD. 4. Manage the burn 5. Do not try to pick out foreign material 3. Attach pads to the patient’s skin 2. Call triple zero (000) for an ambulance embedded in the wound. Also check for For all other burns: 4. Stand clear while the defi brillator 3. Ensure your own safety an exit wound from a puncture wound 1. Follow DRSABCD analyses the heart rhythm 4. If you witness the injury and it has been less 6. Apply a sterile or clean dressing 2. If the burn is severe or if it involves the airway, 5. The defi brillator will automatically shock call triple zero (000) for an ambulance than 60 minutes remove the object as soon 7. Rests the injured part in a the patient if required, or instruct you to as possible. If the object has been left on for comfortable position 3. As soon as possible, hold the burnt area press a shock button more than 60 minutes do not remove it and under cool running water for 20 minutes wait for an Ambulance 8. Seek medical aid – consider calling 6. The defi brillator will advise if you should triple zero (000) for an ambulance 4. Remove any clothing and jewellery from the start CPR (cardiopulmonary resuscitation) 5. Control bleeding burnt area, unless they are stuck to the burn 7. Continue with CPR until medical help 6. Manage other injuries 5. Cover the burn with a light, loose nonstick arrives or the patient shows signs of life 7. Comfort and reassure the patient dressing, preferably clean, dry, non-fl uffy material (eg plastic cling fi lm) 6. Continue to check the patient for shock, and treat if necessary Do not apply lotions, ointments, fator ice to a burn. If the burn is larger than a 20 cent piece, We also share fi rst aid tips via social media or deep, seek medical aid. to educate and increase awareness online. #FirstAidFactFriday 38 39 In the media impact programs in the community programs

In 2019, we were able to reach more than 2.4 bstreetsmart million households with Three days. 23,000 students. our fi rst aid messages. Eight guest speakers. Highlights included segments on 18 interactive stalls. Sunrise and Studio 10 where we talked Three devastating crash scenarios. about the importance of defi brillators, At bstreetsmart – one of Australia’s largest road safety CPR and the role our volunteers play education events organised by the Trauma Service at right across the state. Westmead Hospital – our event volunteers provided fi rst aid to a multitude of students and our community engagement volunteers trained over 1,000 kids and Emergency Services colleagues in CPR. Our interactive stand drew lots of attention and saw thousands of students participating in our CPR Challenge.

40 41 ShockingAUS Defi brillator Donations impact We opened up a competition to community or sporting groups, charities or not-for-profi ts to win one of two defi brillators. We had an In February 2019, we overwhelming response, but after careful continued with our consideration, narrowed it down to Tottenham ShockingAUS campaign Welfare Council Inc. and Bidgee Boxing Gym: to raise awareness about • Tottenham Welfare Council Inc. are a small, community based, not-for-profi t in a remote the importance of CPR location. Their town has no full-time doctor and defi brillators in the within 100 km. event of a sudden • Bidgee Boxing Gym is the brainchild of a local Indigenous man keeping young kids cardiac arrest. off the streets. The gym is run by volunteers, On Valentine’s Day we asked people operating with second hand equipment and to show some real heart by joining our some local business support. It has become ShockingAUS public activation event a hub for Indigenous and non-Indigenous in Martin Place, Sydney. kids to gather for fun and fi tness. The response was amazing. Hundreds of people visited us in Martin Place and took part in our CPR Challenge: families, university students, offi ce workers, tourists and the NSW police force. We even had a number of our state politicians get on their knees to deliver chest compressions, including the honourable Brad Hazzard MP

programs in the community programs (Minister for Health), Natasha Maclaren-Jones (Government Whip in the Legislative Council) and Greg Alpin MP.

Vote with your Heart Members of the public voted for one of two regional towns to receive a defi brillator installed in a publicly accessible location supported by some eye-catching local art work. Hillston - a small, remote community in far western NSW severely impacted by drought with mental health issues on the rise - received the majority of the votes!

42 43 impact 45 rst aid kit in rst aid the to Em and Tamara’s story Em and Tamara’s This is a story about three amazing young women – one trapped in her car after a devastating crash, and two of our volunteers rst on scene. who were fi Volunteers Em Worthington Hilton and Tamara were on the scene within moments having just driven past the car before it collided with a tree. Recognising the airway driver’s was compromised, Em provided fi injured woman, clearing and supporting her tendingairway, her to catastrophic bleeding head wound and stabilising her condition calledwhile Tamara triple zero. as the car crushed, was the ignition stuck was in the on position and the car leaking was fuel were lucky but we enough to skills the taught to lifesaving have us St by John and a fi our car.” shake in my mirror in my shake and I thought, ‘we need to turn around” “It a challenging was environment “I saw the gumtree leaves rst rst Volunteer’s story Volunteers Leo, Chris and Jo-Anne were returning theirto accommodation after setting up for the Bathurst 1000 raceswhen theycame across a carstopped in the middle of an intersection on a major road. As they approached the driver they realised he was having a seizure. the team Together managed the scene, assisting Police NSW block to the road, assessed the patient and provided treatment until arrived. Ambulance NSW Days later Leo, Chris and another Victor, volunteer, were heading home after Bathurst 1000 had wrapped up when they came across another man having a seizure. The team immediately requested NSW Ambulance attend,to put the vehicle in park and removed from the key the ignition. When NSW Ambulance arrived, the teams worked together remove the to unconscious man from the vehicle onto a stretcher. These stories really demonstrate the importance of our role in communities and the importance of rst aid when fi being prepared provide to fi scene. on rst minutes. 5-7 rst aid that could the save

within the fi the within ambulance to arrive at the scene of a motor vehicle crash. Sobering statsSobering FirstOn Scene Our First on Scene campaign highlights the importance of being able to perform basic, yet vital fi life at the scene of an accident. • of 57% deaths in car crashes happen • It can take up minutes to 15 for an programs at community at programs 44 Fundraising CASE STUDY impact Volunteer Our fundraising program is about supporting Recruitment Project community initiatives that enable us to achieve The Volunteer Recruitment Project was made possible with a $60,200 grant from our mission, namely saving lives through fi rst aid. the Offi ce of Emergency Management – We receive donations and bequests from individuals and their families, and Emergency Volunteer Support Scheme funding from a number of organisations, for which we are incredibly thankful. (EVSS). The purpose of the scheme is to enhance the recruitment, retention and Our commercial activities cover our administrative costs, which means that capability of emergency management every dollar donated to us directly supports our free community programs. volunteer agencies like St John NSW. Appeals The benefi ts of this project to the community and emergency volunteers includes the fact In 2019 we ran two fundraising campaigns: that 320 new volunteers joined St John NSW Tax Appeal from May-June 2019, with a focus on raising funds between the launch of the targeted social for emergency equipment for St John volunteers. media campaign (14 September 2019) and the end of the project (31 October 2019). Christmas Heroes Appeal from November-December 2019, This means 320 more people across with a focus on raising funds for the First Aid in Schools the state are equipped with the skills, program and emergency equipment for St John volunteers. knowledge and confi dence to provide fi rst aid in emergency situations. Grants Thank you the following organisations, who provided a range of grants in 2019: • Central Coast Council (Wyong): Community Support Grants • ClubsNSW: Kiama Leagues Club; Glebe Tattersalls Club; Bathurst RSL - Panthers Bathurst; Bankstown Sports Club; Penrith RSL; Central Coast League Club; Dubbo RSL; and Ryde Ex Services Memorial & Community Club fundraising in the community • Penrith City Council: Community Assistance Program • Liverpool City Council: Community Grants • MidCoast Council: Donation Program • Central Coast Council (Wyong) Community Support Grants • Offi ce of Emergency Management: EVSS • Aurizon: Community Giving Fund • Offi ce of Responsible Gambling

Did you know? It costs $6,220 to equip each of our volunteers Here’s how we invest it: Radio ($1,060), which allows each volunteer to stay in touch with our command centre, for quick and effective emergency response. Oxygen response ($1,925) that provides oxygen to someone when they’re struggling to breathe or their airway is blocked, preventing their brain from shutting down. Uniform ($195) to help each volunteer stand out and be easily recognised, especially from a distance by someone who needs help. First Aid Kit ($400) contains essentials a volunteer needs to treat everything from cuts and sprains to serious injuries. Defibrillator ($2,400) for improving survival rates in the event of a sudden cardiac arrest.

46 47 48 outcomes – 2019 snapshot Numbers that Matter that Numbers fi saleofover million of kept the safe $9.8 through and foremergencies prepared NSW were across communities and workplaces People homes, in Total number of staff of Total number volunteers of Total number 210 2,452 $9.8M Total number of of Total number Cadets and Juniors and Cadets 916 rst aid related products and equipment in 2019. in equipment and products related aid rst Total number of events and 14,596 emergencies attended 5,044 Total of number patients treated patients Total number of Total number of trainers of Total number hours duty of Total number 273,828 50 11,239 Total number of community community of Total number in Aid First of Total number fi of Total number 4,070 certifi Schools students trained members engaged in First Aid Force Aid First in engaged members 56,731 cates issued to students rst aid

49 impact future

The St John (NSW) brand is vibrant and growing. We attract and retain a changing diverse and highly skilled volunteer and staff workforce. Over 70% of our volunteers are under 30. Becoming a St John volunteer is seen as an exciting, career enhancing commitment. how we’re 2019 has shown how St John (NSW) can make a real and meaningful difference in our local communities. In times of adversity, St John (NSW) with its iconic green uniforms is seen as a symbol of security. 2020 will see St John (NSW) build on its platform of leadership and respect in its community. Our focus remains on being crisis ready and helping to build community resilience through: • Equipping critical care teams at major events and music festivals In 2019 we built our capacity • Expanding on our workplace paramedic and for growth, laying the medical services • Supporting communities hit by natural disasters foundation for 2020 and • Building a toolkit for life through our youth and beyond as thought leaders school programs and market leaders. • Working side by side with other emergency service organisations

“I would like to commend St John Ambulance Australia (NSW) for its over 135 year effort in delivering accessible community medical services, and for its service as the community medical partner for NSW Health and NSW Ambulance during the 2020 bushfi re season.” The Hon. Brad Hazzard MP Minister for Health & Medical Research

50 51 52

we set out toachieve. out we set our to what accountable us hold and efforts our direct initiatives and goals strategic Our mission. our Our strategy refl 2018– 2020 strategy ects ects naeEal emgn Future Proof Reimagine opportunities. create We Enable key relationships. develop and partnerships strong and infl leaders thought We are Engage Proof. Future and Reimagine Enable, ofEngage, pillars four the around focussed is Strategy 2018-2020 Our uencers. Weuencers. build We are agile. We are tools we need to succeed. the We all have us. support that behaviours and values shared and us drives that vision We acommon have communities through fi through communities the most in impact ent building individuals, resili workplaces and make can it where on focus will (NSW) John St level. a community diversifi the see will 2020 the difference. of proved made training St hours John (NSW) that countless those 2019 the during fi totest the put was leadership This leaders. organisation. It identifi the across behaviours and values ofmessage, aconsistency giving organisation, of the level every at run were coaching one on one with programs Leadership future. own their in voice vibrant and astrong had they that sure made also but turn every at supported were youth its to ensure environment safety and ahealth developed (NSW) John St when. or where matter no emergency an in to respond ability and readiness our increased structure This introduced. were activities community and commercial non-clinical, and clinical across (NSW) John St with to engage volunteers for ofoptions Arange strategies. our on to deliver approach organisation aone and hubs regional to support structure organisational volunteer to our 2019 changes saw respect. and oftrust platform our we built relations government and service emergency commercial, community, our Through programs. community and business ofcore foundation asolid we had We ensured growth. for capacity our 2019 building about was eyes. We are innovative. We are eyes. communities and customer our through world the We wedo. view that work the of impact the and are we who We understand ed and developed both our current and future future and current our both developed and ed rstaid. cation of our offering at a commercial and and acommercial at offering ofour cation We relevant. are sustainability. its to ensure responsibility We the have (NSW). John St of custodians the We are res and and res

53 performance 54 our people Sue Campbell-Lloyd AM Campbell-Lloyd Sue A/Prof Jason Bendall Jason A/Prof Commissioner andCommissioner Director Our Board Our Sean McGuinness Joanne Muller Joanne Director Director Chair Scott McDonaldScott Retired as of April 2020 April of as Retired Coretta Bessi Coretta Ajoy Ghosh Deputy ChairDeputy Director Director Vanessa Lorford-Mills General Manager ofPeople, Manager General General Manager of Manager TrainingGeneral Our Executive Team Executive Our Performance and Culture and Performance Chief Executive Offi Executive Chief Martin Thomas Martin Sarah Lance cer General Manager ofSales, Manager General Community Health Services Health Community Andrew Sitaramayya General Manager Events & & Events Manager General Marketing and Service Service and Marketing Chief Financial Offi Damien Spence Fiona Ellis cer Volunteer Executives Deputy Commissioner Deputy Commissioner Deputy Deputy Commissioner Deputy Andrew Stevens Ilan Lowbeer Trude Salat Trude Volunteering Advisory Advisory Youth

55 performance 56 our heart and soul Total of duty hours Total duty of Our Volunteers 273,828 2,452 Number of volunteers “Our achievements are you show.” all dedication and passion forthe thankful Iam day andevery organisation ofthis success to the ofyouone contribute every and Each all. their give it consistently who people toour a credit Australia (NSW) Australia ofCommissioner St John Ambulance Bendall Jason A/Prof Our Staff Our Staff 210 Number of staff 57

performance 59 58 60 governance Respect are: values Our and communities. other, each customers our with They infl behaviour. and actions our guide defi values Our Our Values Together we adifference. make success. We share change. embrace and ideas new generate We initiative, take community. our and colleagues our together. for we We work care when We best work Collaboration we do. that all in transparent and open We are community. and other, to customers each our listen and ideas We share actions. and voice our in We sincere are Communication inspire. and engage commitment and passion Our mistakes. our from learn and by example We lead succeed. and grow to teams our We enable future. ofour custodians We the are Leadership us. on You us. depend need you can when We there are goals. shared ofour ownership take and actions our for accountable We are trustworthy. and We honest thing. are We right the do Integrity true. and to authentic be We have courage the diversity. our from comes strength our We recognise we way it. the do that we and do that work the for respected We are (NSW). John St for ambassadors We are uence the way we the work uence ne who we are and and we are who ne • • • • • • ¹ NSW Health definition. ¹ Health NSW The Clinical Group. Advisory Committee Governance Clinical NSW John St (MAP), Panel Advisory Medical National The including: processes, governance ofclinical by anumber governed We are fl will care clinical in excellence which in environment an by creating ofcare standards high safeguarding and services oftheir quality the improving continuously for accountable are organisations health which through framework ‘the is governance Clinical Clinical Governance Youth, Regional. and Metro Order, ofthe Members from NSW ranging John of St members ofthe representative is Council State The initiatives. oforganisation whole on mechanism feedback O Committee Awards and Honours Committee Investment and Risk Audit People and Governance Committee committees: following by the In 2019, supported was Board our theyear.throughout Board National Australia John St ofthe amember and Board ofour Chair the as served McGuinness Sean Mr qualifi highly seven comprises Board Our reputation. and success term long our affect will that trends and issues emerging at looking focussed, future is It organisation. ofthe direction strategic the sets Board Our practice of good governance. and to principles the committed is organisation Our Organisational Governance u r State Council works closely with our Board as a a as Board our with closely works Council r State ourish.’¹ edindividuals. A to meet specifi meet to certifi specialised offers also Australia John St groups or communities. ofspecifi needs the to meet customised or online premises, client at to public, the offered are they whether programs all cover processes control Quality standards. International and Australian both to meet content course and techniques excellence outcomes using the in latest education teaching ensuring ofcourses, content the authorise committee’s advisory technical and Australia’s medical John St qualifi recognised nationally 88041) issues number: (RTO and TrainingSt is John a Australia Recognised Organisation Governance Training remain Australia’s leader in the fi the in Australia’s leader remain we that and practice best to ensure updated and audited regularly are Guidelines Practice Clinical National Our outcome. medical possible best the to achieve care of level highest the receives patient each that ensures which Guidelines Practice Clinical Australia’s National l l St John (NSW) personnel operate under St John John St under operate personnel (NSW) John l St cations and statements of attainment. statements and cations c workplace and community needs. community and c workplace eld of pre-hospital care. ofpre-hospital eld cworkplaces, ed programs ed

61 performance performance 63 - - - 4 1 10 174 571 135 673 425 277 268 980 308 2018 (535) 7,774 $’000 1,854 1,390 2,399 3,653 4,833 3,921 21,413 18,974 29,187 25,801 25,266 25,266 -8 -2 10 611 215 613 618 105 771 228 222 943 2019 $’000 1,245 3,794 1,090 1,294 4,243 2,930 7,463 2,080 3,556 5,608 3,669 27,112 27,112 26,169 22,207 28,967 34,575 nancialposition December as at31 2019 Total Assets Total Net Assets Total Liabilities Total Non-Current Assets Non-Current Total Equity Total Equity Accumulated funds Reserves Employee Entitlements Borrowings Lease Liabilities Other Liabilities Non-Current Liabilities Total Total Current LiabilitiesTotal Trade And OtherTrade Payables Borrowings Employee Entitlements Provisions Lease Liabilities Other Liabilities Current Liabilities Current Property, Plant And Equipment Intangible Assets assets Right-of-use Assets Other Non-Current Assets Total Liabilities Financial Assets Total Current AssetsTotal Assets Assets Current Cash And Cash Equivalents And OtherTrade Receivables Inventories Assets Other Non-Current Liabilities Non-Current Statement of fi Statement of . nancial rst aid training and rst sales, aid service training and ed investment portfolio performed ty Burwood at information and in

nancial statement is available at www.acnc.gov.au nancial St John (NSW) year, realised positive returns on

t for Purpose charitable organisation, the continued fi FinancialOverview As a Profi success of our commercial services – including fi products - are vital. The surplus generated these by operations help fundto our community programs. areWe pleased report to was a successful that 2019 year for these activities with growth achieved across all a service offerings against a challenging and competitive St John market. (NSW) In 2019, recorded which a net compares surplus of $306,123, favourably net surplus of $222,570. the 2018 to During the year continued we invest to in our community programs providing funding support to of $3,214,943 community event services, the First Aid in Schools program, youth development and leadership programs and a number of other local and international programs as part of the wider international St John Ambulance network. continued we invest to In 2019 in developing our fundraising capability. St John (NSW)Traditionally, has funded our community programs from the income generated from our fi operations. As a self-funded charitable organisation, see we in the future fundraising be to an important avenue help to us grow the work do inwe communities’ right across the state. will continue We invest to in developing and expanding our capabilities in this area in 2020. madeWe capitalinvestments in excess of $700,000 in infrastructure supporting our community programs, in the development of a state art the of First Aid training facili technology systems and infrastructure. During the fi our portfolio of investments in the form of dividend and interest income Our diversifi totalling $1,125,000. well in a volatile year for both local and international markets. December investmentsAt 31 in the portfolio 2019, were re-valued resulting in an unrealised gain in the value of the investment portfolio being recognisedof $1,478,000 in other comprehensive income. all of our customersTo and stakeholders, thank we you for your continued support of St John Ambulance Australia (NSW) in 2019. our volunteers whoTo up give your lives, time save are to we incredibly proud of the work that do you supporting communities right across New South Wales, thank you for your passion, service commitment. and our donorsTo and supporters, are we honoured your by generosity. donations,Your grants and bequests directly support our community programs and volunteers, saving lives in communities across the state. our staff, thank for you To your dedication your work to and the to communities served St by John (NSW). A full copy of our fi

nancial position nancial fi 62 performance 65 9 (6) 5 300 223 223 2018 (403) (825) (503) (583) (687) (335) (930) 1,719 (602) $’000 2,465 9,650 8,248 (1,376) (2,026) (4,987) (2,256) (8,227) 22,382 -- -1 31 306 306 (113) (674) (751) (878) 2019 (406) (603) (700) 1,478 $’000 1,505 1,069 2,307 1,784 9,866 8,558 (1,452) (4,742) (1,785) (2,065) (8,833) 23,305 cit): t or loss: cit) (defi ed to profi to ed or losst and other comprehensive ce)

Income Total revenue Total Surplus (defi cit) for the year Surplus (defi Other comprehensive income Other comprehensive Total other incomeTotal 3 160 Items that will not be reclassifi Changes in the fair value of equity instruments Surplus (defi income tax cit) before Surplus (defi Total expensesTotal (23,002) (22,319) Income tax Volunteer service expenses expenses Other Training expenses Training Transport expenses Finance costs expenses Marketing Property expenditure Depreciation and amortisation expenses Distribution Employee expenses Contribution to St John Ambulance Australia Australia Ambulance John St to Contribution Offi(National Expenses expenses Administration Other income Other Gain on sale of property, plant& equipment Donations and grants revenue Other Product sales revenue course fees revenue Training Event fees revenue Revenue Total comprehensive income (defi income comprehensive Total for the year Statement of profi of Statement incomethe for ended year December 31 2019 64 66 thank you difference in communities across NSW. across communities in difference Together, make us a you’ve helped Kiama SES Street) (Manning Caltex Kiama J&S Engineering Festival &Wine Hill Food Hunters District RFS Hornsby/Ku-ring-gai Council Shire Hornsby Marketing and Events FIXX Frank Dutton Mechanical Repairs ofFlashback Repairs Forster Eurobodalla Shire Dooleys Club Champion Systems Club Motorcycle Junior Coast Central Cassons Limited Cadia Valley – Newcrest Mining Operations Canterbury-Hurlstone Park RSL Cabra-Vale Diggers Council Blacktown City RFS Waters Berowra SES Auburn Community HealthShare NSW Goulburn Mulwaree Council Ltd Pty Group Georgiou George Weston Foods Management Mutual Employers Success for Dressed Dexus &Environment ofPlanning Department &Innovation Services ofFinance, Department Services Community and ofFamily Department Heritage and ofEnvironment Department ofDepartment Defence CSR CSIRO Group Wholesale Costco Coles Group Coca Cola Amatil Citibank Centennial Coal Group Catholic Metropolitan Cemeteries Trust Offi Education Catholic Association Industry Camping and Caravan Bourke Shire Council Boral Force Border Australian Ausgrid Operations Aurizon Wagga –Wagga ARTC Aruma ALH Group Aldi Stores Services and Disability Ageing, Corporate products in 2019, including: fi our used who individuals and organisations amazing you those Thank toall ceBathurst rst aid services and bought our fi our bought and services aid rst Wyong Community Bank Branch of Bendigo Bank ofBendigo Branch Bank Community Wyong Willoughby Council City Repairs Smash Vella Brothers Bicycles Trek Transurban Community Grants Inc. Chinese ofSydney Club Lions The University Cross Southern Chatswood King Storage NSW Teachers Federation PCYC Beaches Northern Council Sydney North Chatswood College Coaching Shore North National Storage (Rutherford) Mosman Council Rifl Air Monaro Molong Central School Muirfi Inc. Taree Society &Horticultural Agricultural River Manning Liverpool Council City Woolworths WESTRAC Association Rescue Volunteer NSW for Transport Target NSW TAFE Sydney Water Centre Authority/Quay Park Olympic Sydney Sydney Catholic Schools (SES) Services Emergency State Mine) West 32(Appin South Sodexo Australia Australia SG Fleet Pacifi Asia Serco SELC Australia Services Maritime and Roads Construction Crookes Richard Australia Prysmian StephensPort Council Optus Offi NSW Rural Fire Brigade Force NSW Police Disability Services Northcott Nestle Purina Petcare MIRVAC MotorOne Youth 180 Care) (Marist Marist Liverpool Council City Life without Barriers NSW Aid Legal Lake Macquarie Council ceBrands eld High School High eld e Club e c rst aid 1300 785 646 www.stjohnnsw.com.au